Resume_str,Category
"SOCIAL MEDIA COMMUNICATIONS MANAGER Education Master Business Administration Business 2014 University Maryland University College City State Bachelor Science Journalism Mass Communication (Public Relations) 2007 North Carolina Agricultural Technical State University City State Summary Dedicated, creative, highly-motivated communications marketing professional exceptional interpersonal skills seven years experience field. Adapts well different environments ability learn new systems, quickly. Areas expertise include Web print content development editing, social media content development monitoring, brand management, project management, among skills. Experience Social Media Communications Manager 07/2011 Current Company Name City State Works chief strategist, well on-site managers, assess communications needs non-profit organizations Formulates communications plans social media strategies tailored client needs Oversees implementation communications plans social media strategies local non-profit organizations Attends local client events works on-site client managers, well content development managers, live social media posting client, Agitate Media, parent company (MAM Squared,LLC) accounts Evaluates campaign results Community Outreach Involvement Manager (Technical Community Manager) 09/2012 01/2015 Company Name City State Wrote edited content company e-newsletters Developed edited marketing/promotional material presentation content special projects events Updated company website relevant material using Kentico content management system Managed social media campaigns promote engagement amongst 43 technical groups Facebook, LinkedIn, YouTube, Twitter Worked collaboratively IT Web Department Directors implement complex website changes revisions Generated analyzed monthly engagement data recommend implement necessary tactical revisions Served liaison membership high level executive leaders Developed managed strategic plans increase engagement membership within 43 scientific technical groups Managed logistics special events activities Managed budget allocation funding special events activities Marketing Coordinator 10/2008 09/2012 Company Name City State Designed, laid out, wrote, edited messaging company marketing material Managed, maintained, updated content company website Implemented company website redesign, twice Assisted Web vendors SEO strategy implementation Drove monitored Web traffic using Google Analytics reports Managed social media efforts Facebook Twitter Developed fliers events programs Managed, wrote, edited monthly newsletters staff, consumers, board members Worked Community Outreach Department providing media support Assisted development execution communications marketing plans Organized, publicized, coordinated staff presence various internal external events Youth Department Assistant 01/2008 10/2008 Company Name City State Wrote Web newsletter audience 16,000 people, bi-weekly Contributed implemented creative ideas revamp Web newsletter Contributed articles Homefront Magazine printed publication Edited Homefront Magazine adhering AP Style rules Processed payroll nationwide camp staff Updated Web content nationwide camp website company intranet using Dreamweaver Responded nationwide staff general inquiries professional manner, daily Reviewed, analyzed, evaluated camp financial assistance applications awarded funds appropriately Monitored ""Planet D"" social media message board children Type 1 diabetes, daily Program Coordinator Intern 05/2007 08/2007 Company Name City State Managed aspects program; ranging public relations budget development, implementation Created compelling marketing material advertise program events Developed implemented program schedule, curriculum, related events teens ages 14-17 years old Coordinated supervised program functions special activities; scheduled speakers, tours, structured activities, project work Constructed annual summary annual report Human Relations Department Public Relations Intern 01/2007 05/2007 Company Name City State Served liaison local press YMCA representative local events Ensured press knew set-up local YMCA events Ensured press background information material needed YMCA relevant local events Assisted Financial Development Department development ""The Mayor's Challenge"" campaign, initiative fight obesity Guilford County Continual management media relations ""The Mayor's Challenge"" campaign, including PSA development radio script writing Performed copy editing local YMCA website Created fliers various events Public Relations Intern 01/2005 05/2005 Company Name City State Developed feature stories Athletic Department's website Regularly updated content Athletic Department's website Interviewed sports coaches various sports team members newsletter content Wrote press releases, weekly Technical Skills Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook, Oracle Procurement, Joomla Content Management System, Kentico Content Management System",PUBLIC-RELATIONS
"TEACHER Willing relocate: Anywhere Professional Summary To maintain long term position cohesive, diverse environment, promotes professional environment values employees families. To obtain teaching opportunity grade levels EC 4th grade. Core Qualifications Skills Used Speaking,math,planning,leading, computer skills,communication staff,parents students. Accounts Receivable Clerk The SALT Group Kerrville, TX August 2012 August 2014 Responsibilities Accounts Receivable collection calls, answering questions new customers, maintain good relationship clients, problem solving clients difficult situations. obtain weekly goal set amount monies coming company week. Microsoft word, Microsoft Works, Excel, Internet Research, Powerpoint. Experience Teacher 08/2015 Current Company Name City State Teaching subjects High School Junior High,Coach PE. Lesson planning, grades, reports. Kindergarten Teacher 01/2014 Current Company Name City State Math 3 Hrs. day Reading, Social Studies, Science Writing Accomplishments I several students many challenges overcome moving 1st grade, I assisted making obstacles become less prepare great next year. Daycare, Lead Teacher 06/2010 Current Company Name City State Teaching 2,3,4 year old age group. Math, writing, letter number recognition, listening skills, color recognition. Preparing 4 year old age group kinder, 2 3 year old age group early scaffolding techniques build knowledge ability grow whole child play, classroom activities center activities well one one time whole group learning. Accomplishments The level preparedness classroom would allow children school years successful. I built strengths used activities help weaknesses. I used positive reinforcement words I can't allowed classroom. I taught example, using modeling skills allowed children express ideas thought process classroom discussions. Which also let children accomplish self respect self accomplishment needed life. Accounts Recievable 06/2012 06/2014 Company Name City State Customer Service, computer Data entry, making receiving collection calls clients. Completing reports daily. Completing set goal monies brought company daily,weekly, monthly basis. Education 2010 Bachelor Arts Schreiner University Education City State Accomplishments My clients felt comfortable speaking knew I would follow best ability level authority. I personal goal, day done items done complete. Skills Used Microsoft Word, Works, EXcel, customer service, filing, data input, answering phone, researching answers questions. 2011 ­ 2012 ­ A Child's Learning Place Cooperative Teacher ­ 3 4 year old children Kinder Ready summer day camp A Child's Learning Place Kerrville, TX 2011 2012 Responsibilities 3 4 year old children Kinder Ready summer day camp Student teaching observation staff, 2nd grade level Tally Elementary March 2010 May 2010 Used various methods strategies create positive learning environment self contained classroom. Special Service Associate The Kerrville Home Depot, Special Services Kerrville, TX March 2007 January 2010 Student Teaching Tally Elementary Spring Semester Schreiner University Reading Academy Kerrville, TX March 2008 May 2008 I taught self contained 2nd grade classroom containing 21 students. The courses taught reading, math, grammar, social studies, science. The classroom set create positive, interactive, creative learning environment. I worked students whole group small group situations. I assisted students provided guidance individual practice daily lessons. Some lessons included technology smart boards head projectors. Relationships staff, faculty, students parents helped build strong learning environment positive children. Field Work Up N' Jacks Preschool Program: Lead Teacher. Curriculum based activities promote growth whole child. Math, whole word recognition, phonics, science, social studies, physical activities. Curriculum strategies incorporated 3, 4, 5 year old students classroom ready Kindergarten. Sales Associate Bealls, Shoe Dept Kerrville, TX June 2006 March 2007 Policy Board member Kerrville Head Start 2006 2006 2006, policy school, teacher employment general safety concerns students. Professional Affiliations Kerrville Head Start Policy Board Member 2006 Certifications Certified Teacher EC- 4th. I willing become certified field necessary. I also licensed state Texas Insurance. ADDITIONAL INFORMATION I hold Orange Belt MMA Additional Information Willing relocate: Anywhere Authorized work US employer Skills Accounts Receivable, Lesson planning, listening, Math, Excel, Power point, Microsoft word, Microsoft Works,Internet Research, problem solving, Speaking,Teacher",TEACHER
"PRINCIPAL CONSULTANT Executive Profile A dynamic strategic leader translates operations business strategies maximum profits commensurate best interest shareholders, customers, employees, community. An expert consumer mortgage lending dedicated enhancing profitability streamlining operational platforms, developing new markets, drafting strategic lending initiatives, growing high-quality loan portfolio regulating managing risk. Extremely analytical knowledgeable mortgage banking compliance regulations proven track record applying controls manage risk. Dedicated maintaining reputation built quality, service, uncompromising ethics. Skill Highlights Mortgage Lending Retail Wholesale Lending Commercial Lending Agency Jumbo Financing Consumer Lending Indirect Lending Portfolio Management Streamline Operations Business Development New Market Expansion New Product Development Process Reengineering Multi-Site Operations Regulatory Compliance Loss Mitigation Strategic Tactical Planning Project Management Team Recruitment Leadership Risk Assessment Analysis Mergers Acquisition Educational Seminars Professional Experience Principal Consultant January 2009 Current Company Name － City State Mortgage banking advisor specializing developing implementing business models achieve successful streamlined mortgage platforms. Areas expertise include project management production, streamline operations, loan analysis, risk management compliance programs, often working conjunction companies Navigant Consulting, New Oak Capital, LLC, Solomon Edwards Group, Clayton Group, CC Pace. Results:: Streamlined improved quality review process OCC Look Back Project Senior Analyst, directing managing one productive efficient teams forty file-review staff completing excess 8,000 full file reviews foreclosure, bankruptcy, loss mitigation processes Developed successful new risk management quality control process achieved 55% decrease documentation policy errors resulting loans purchased funded less half time Facilitated increase monthly production $12 million $30 million less six months leading acquisition warehouse lines investors transitioning company broker banker. Chief Operating Officer January 2006 January 2009 Company Name － City State Director aspects sales operations retail wholesale lending including underwriting, closing, post-closing/shipping, secondary marketing, loan servicing, quality control, risk analysis compliance. Managed staffing, development marketing strategies company direction conjunction President/CEO Results: Increased closed loan production $10 million $25 million within six months start date Reduced average loan closing time 35 17 days implementing redesigned streamlined workflow Achieved 37% reduction monthly operating expenses redeveloping implementing new departmental corporate budgets simultaneously increasing production. Senior Vice President January 2004 January 2006 Company Name － City State Directed sales operations staff retail, wholesale, consumer direct platforms overseeing sales, processing, underwriting, secondary marketing, loan servicing, post closing shipping. Developed implemented quality control processes, marketing strategies, annual budgets. Results: led company record year new application volume new loan originations ($1.2 billion) 2005 Developed implemented new product matrix allowed maximization marketing efforts improved execution bulk loan sales secondary market Restructured operations workflow producing significant decrease loan turnaround times reducing staff 33% increasing profitability excess 25% Created new empowered work environment led increased quality staffing employee morale across departments. Senior Vice President Regional Manager January 2002 January 2004 Company Name － City State Managed aspects mortgage loan operations including processing, underwriting, closing post-closing 16 retail production centers Massachusetts Virginia encompassing 178 operations staff direct interaction 250 plus loan officers. Key focus given loan quality, customer service, staffing, budget forecasting. Results: Produced $250 million monthly loan production Elevated troubled region profitable company 6 months replacing 40% management staff 25% line operations staff Achieved record level mortgage loan growth 2003. Chief Lending Officer January 2001 January 2002 Company Name － City State Responsible oversight lending portfolios including mortgage consumer loan production, loan servicing, capital markets, loan quality compliance. Led analysis review new products programs including indirect lending opportunities Results: Reduced closing timeframes 50% redesigning mortgage loan origination workflow enhance efficiency Improved profitability loan sales secondary market place reengineering capital markets workflow Increased community awareness conducting first time home buyer seminars local communities educate new home buyers. Senior Vice President Director Strategic Projects January 1984 January 2001 Company Name － City State Directed managed staff responsible providing leadership development implementation process improvement new technology solutions large cross division projects. Direct accountability department consisting five vice presidents (project managers) project budgets. Selected managed third party vendors. Indirectly matrix managed approximately 150 employees. Results:. Designed implemented new workflow encompassing 4 business channels, 5 departments 300 people. Supervised Mers (Mortgage Electronic Registration System) implementation team recognized industry leader. Senior Vice President January 1984 January 2001 Company Name － City State Wholesale Lending Portfolio Retention Managed sales, operations, underwriting functions. Accountable loan volume, loan quality, income expense management, overall profitability. Managed network 250 mortgage brokers. Results: Managed sales staff 15 account representatives 8 states responsible developing new clients servicing existing clients staff twenty-seven operations underwriting specialists. Exceeded production profitability goals region Created positive staff morale eliminated employee turnover redefining staffing needs requirements. Education Bachelor Science Degree Finance Banking Financial Institutions Economics IOWA STATE UNIVERSITY － City State GPA: Alumni Alpha Kappa Psi Business Fraternity Finance Banking Financial Institutions Economics Alumni Alpha Kappa Psi Business Fraternity Interests Habitat Humanity *Ridgefield Conservatory Dance Additional Information Community Volunteer at: *Habitat Humanity *Ridgefield Conservatory Dance Skills Streamline, Analyst, Agency, banking, budgets, budget, Business Development, capital markets, closing, Commercial Lending, Consulting, clients, customer service, directing, direction, documentation, Financing, focus, forecasting, Leadership, Regulatory Compliance, Director, managing, marketing strategies, marketing, Market, Mergers, Mortgage Lending, mortgage loan, mortgage loan origination, network, New Product Development, Process Reengineering, processes, process improvement, producing, Project Management, quality, quality control, Recruitment, reengineering, Retail, risk analysis, Risk Assessment, risk management, sales, Seminars, shipping, Solomon, staffing, Strategic, underwriting, workflow",BANKING
"SENIOR ASSOCIATE Executive Profile Seasoned Financial Markets professional 12 years experience Global Financial Markets Sales Trading across Corporate Institutional space India. Skill Highlights Developing sustaining strong client relationships. Demonstrated ability deliver solutions clients, based excellent analytical skills. Compatibility both, independent teamwork. Project management Product development Risk management assessor Core Accomplishments Created strategies develop expand existing new customer relationships, resulting 150 increase annual Global Markets sales revenue Helped grow bank's Global Markets revenue 200 0.5M 1.5M Acquired 20 new clients past year, total trading volume $10B professional networking, loan reviews marketing Professional Experience Senior Associate 12/2012 06/2016 Company Name City Primary responsibilities included providing Advisory Execution Corporate Institutional clients across Foreign Exchange, Interest Rates Commodities products line Credit Risk profile Reviewed clients' accounts results regularly determine whether life changes, economic developments financial performance indicated need plan revision Analyzed financial information obtained clients determine strategies meeting clients' financial risk management objectives Communicated regularly management regarding portfolio performance new loan transaction quality ​ Interpreted data price, yield, stability, future investment-risk trends, economic influences factors affecting investment programs Involvement product structuring function offer tailor made products clients meet internal regulatory requirements. Active involvement developing launching new products increase strengthen client engagement Followed Global Service Delivery approach capitalize off-shore business opportunities clients multi geographical presence Investigated red flags fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing insider trading part new client engagement Assisted senior-level credit officers complex loan applications Providing strong back trading/ALM desk also manage execution lay-off risk trading book FX Dealer 05/2009 12/2012 Company Name City Trading responsibilities included market making proprietary trading spot (USD/INR) G7 currencies inter-bank market also internal sales team Manage INR risk liquidity funding book coordination money market desk. Monitoring Net Open Position (NOP) Aggregate Gap Limit (AGL) limits bank. Developing pricing mechanism actively managing entire process flow launch electronic trading platform. Franchise building regularly interacting Sales Clients. Participate various activities help offshore counterparts understand undertake activities Indian financial markets. Providing inputs daily market commentary research publications. Associate 05/2004 03/2009 Company Name City Provide Advisory Execution capabilities manage Foreign Exchange Interest Rate hedging flows clients across Corporate Coverage Group Managing team two traders run High Frequency trading desk top tier clients based Technical Fundamental analysis Generate manage Fx flows working closely trade finance, cash management Institutional Client group Pricing execution currency option structures including vanilla options, single multiple barrier options exotic structured options Generated revenues excess EUR 4.0 Million 2008 EUR 8.0 Million 2007 Involved set-up implementation new in-house trade capture system Fx trades Education Post Graduate Diploma Business Administration Finance Marketing May 2004 S.I.E.S College Management Studies City State India Post Graduate Diploma Business Administration dual specialization Finance Marketing Bachelor Commerce Accounting Finance March 2001 Mumbai University City State India Bachelors Accounting, Finance Economics Post Graduate Diploma Export- Import Management December 2001 Indian Merchant Chambers City State India Post Graduate Diploma Export- Import Management Interests Traveling Photography Skills Proficient Bloomberg Reuters newswire applications along MS Office proficiency Additional Information Currently pursuing Certified Public Accountant (CPA) program. Willing take additional certifications required regulatory firms' guidelines.",BANKING
"ACCOUNTANT Professional Summary I enthusiastic, honest, dedicated professional individual integrity ambition succeed given environment. Although I extensive experience Medical Billing Accounting industries, I also experience many areas I always challenge whatever situation. I work well others, well own. I seeking career I develop excel exceeding personal professional goals. Skills Accounting operations professional Financial reporting specialist QuickBooks proficient Certified Billing Coding Specialist Strong communication skills Superior attention detail Account reconciliation specialist Self-motivated professional AR/AP Account reconciliation Customer relations Analytical reasoning Exceptional organization Strong MS Access Excel Physician billing CMS-1500 billing forms HIPAA compliance International Classification Diseases (ICD.9CM) Medical bill auditing Work History Accountant 02/2014 Current Company Name – City State Maintained integrity general ledger, including chart accounts. Analyzed monthly balance sheet accounts corporate reporting. Generated financial statements facilitated account closing procedures reconciliations multiple accounts month. Analyzed researched reporting issues improve accounting operations procedures. Successfully implemented new technologies process automation encourage continuous improvement. Facilitated successful internal audits thorough documentation organization. Reconciled discrepancies accounts receivable general ledger account accounts receivable trial balance account. Researched resolved accounts payable discrepancies. Balanced monthly general ledger accounts accurately record cost month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Performed payroll 100+ employees 7 retail store locations Accountant Executive Assistant 09/2010 12/2013 Company Name – City State Supported management risk identification, control testing process improvement procedures. Analyzed reviewed cost reports communicated final results suppliers. Reported internal control issues management supplied comprehensive recommendations mitigate associated risks. Filed tax returns prepared governmental reports compliance strict standards. Analyzed monthly balance sheet accounts corporate reporting. Generated financial statements facilitated account closing procedures month. Created daily weekly cash reports accounting management. Reconciled vendor statements handled payment complaints discrepancies. Reviewed expense reports accuracy proper expense disclosure. Managed CEO's complex frequently changing travel arrangements coordinated pre-planning trips. Managed external contacts CEO kept track periodic communication needed priority contacts. Developed maintained alert system upcoming deadlines incoming requests events. Accountant Medical Billing Collections Supervisor 01/2008 09/2010 Company Name – City State Supervised medical collection team 15 employees. Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Reviewed collection reports determine status collections amounts outstanding balances. Monitored payments due clients promptly contacted clients past due payments. Coded entered invoices day in-house accounting software third party clearing house. Introduced new efficient accounting, financial operational systems. Managed responded correspondence inquiries customers vendors. Increased profits 69% spearheading Medical Collection Dept. Accountant Executive Assistant 01/2005 12/2007 Company Name – City State Complete accounting, bookkeeping, company payroll office management, Bio Medical Research firm. All aspects office management including limited to, phones, fax, filing, emails, ordering supplies, customer service, etc. Accounting responsibilities included AP/AR, general ledger, account reconciliation, financial reports, special interest research, ""clean up"", organization. Ensured accurate documentation kept meet any/all legal requirements. Kept full minutes, within bylaw guidelines, meetings proposed policies practices. Maintained corporate records full filled any/all requirements directors officers, well duties arose. Education Bachelor Science Accounting 2013 University Phoenix City State Accounting Medical Claims Billing Coding Specialist At Home Professions, Ft. Collins, CO Certified Medical Billing Coding Specialist High School Diploma 1997 Jenks High School City State Skills account reconciliation, Accounting, administrative, AP, AR, bank reconciliation, Billing, bookkeeping, credit, Clients, customer service, documentation, engineer, fax, filing, financial, financial analysis, general ledger, HR, insurance, invoicing, legal, managing, meetings, mail, office, office management, Payroll, physics, policies, Coding, reception, reporting, Research, retail, sales, phones, phone, travel arrangements, work flow",ACCOUNTANT
"WORKING RF SYSTEMS ENGINEER Qualifications Microsoft office/Office Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest Experience Working RF Systems Engineer May 2014 Current Company Name Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations data analyst. Summary · Experienced developing hardware's DFM procedures, checklists requirements subcontractors · Perform EVT, DVT, PVT verifications utilize FA process drive root cause system unit level · Team leader multiple end-to-end technical project design, development, testing validation · Manage Test/Production readiness reviews drives quality requirement post-ramp qualification · Ability manage multiple projects simultaneously, self-starter innovation sharp attention details Experiences New RF systems introduction satellite communication architecture designs proposals Define RF hardware unit DFM procedures requirements Antenna, receivers, filters, amplifiers Lead suppliers providing technical design specifications testing requirements meet SSL standards Utilize FA process monitor overall project field performance. Audits DFM reviews on-site suppliers Investigated algorithm optimize overall RF system performance design, manufacturing testing Perform EVT, DVT PVT validations quality measurements satellite assembly system unit levels Drive track closure RF components modules NCs issues impact production readiness Work cross-functional teams execute completion satellite system design fulfill contract requirement Generate cascade RF performance prediction analyses (i.e. NF, Gain, IP3, 1dB-Comp, spurious, etc) Exercises independent judgment developing methods, techniques, evaluation criterion obtaining results Monitor measure manufacturing processes reduce losses, decrease time span improve quality. System Data Analyst August 2011 December 2013 Company Name Prioritize extract big data Purdue University's SQL database maintain accuracy completeness Develop implement data collection systems strategies optimize statistical efficiency data quality Data manipulation language SQL commands utilize statistical tools including Excel, SAS, SPSS. Create complex charts temporarily databases, perform data mining, develop pivot tables publication Design customize reports based upon data structure determine additional data collection requirements Provide documentation based audit report criteria investigators research staff Serve resource non-routine inquiries requests statistics surveys. Electrical/Validation Engineer May 2011 August 2011 Company Name Develop maintain data requirement PCBA EVT, DVT, PVT assembly touch-pads Design implement automated test sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, ESD Monitor manufacturer IC packaging test yields field return failure data identify root cause Develop in-depth reliability testing procedures: storage, thermal stock, drop tap tests Perform debug troubleshooting product house contract manufacturer site support Contribute manufacturing diagnostic reviews improve overall debug process efficiently effectively Support internal external customer related lab data collection verification application issue. Education M.S Electrical Computer Engineering Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical Computer Engineering GPA: 3.9/4.0 B.S Electrical Computer Engineering Dec. 2011 GPA: GPA: 3.2/4.0 Electrical Computer Engineering GPA: 3.2/4.0 Thesis The Design Evaluation 5.8 GHz Laptop-Based Radar System Publication · Innovative laptop radar design operate FMCW CW mode · Doppler shift (DTI), ranging (RTI), SAR measurement capability · Operate ISM frequency band +13dBm transmitting power · Data acquisition signal processing using Matlab Skills big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation",INFORMATION-TECHNOLOGY
"HR GENERALIST Professional Summary Dependable responsible Human Resources Generalist fourteen years experience fast-paced environment. Solid team player great positive attitude exceptional people skills. Experience many areas HR including benefits, compensation, employee relations, recruiting, payroll processing new hires terminations. Strong customer service detail oriented. Core Qualifications Conflict resolution creative problem solver Able adapt implement change Excellent communication skills Quick learner Strong Word, Excel, PowerPoint Training development Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee relations, interpretation policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews, performance management, personnel files, implementing policies procedures,recruiting Experience 02/2013 06/2015 Hr Generalist Company Name － City State Process Improvement Implemented new Bio-metric clock attendance policy hourly employees Advised managers implemented discipline action policy Created monitored new vacation calendar Coordinated employee engagement activities create positive enviroment Protective Services Applied safety procedures policies outlined Department Safety Manual Provided HR related support advice management staff range HR functions including talent acquisition retention, employee relations, performance compensation planning, learning development, effective leadership practices Managed employee relations investigations resulting complaints recommending resolutions Implemented enforced human resources policies procedures ensure managers consistent applying policies procedures Managed merit increases performance reviews made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations assist employees resolving issues Managed Reduction Force process including outplacement Managed recruiting process including prepare offer letters pre-employment background drug tests Using ADP processed weekly payroll, review time cards accuracy ran reports Worked closely Payroll Benefits teams resolve escalate associate issues Processed employee actions: new hires, terminations, status changes, title salary changes using People Soft Managed processed leaves absence including FMLA, Worker's Compensation according policy federal/state regulations Managed Temporary Associates working staff agencies ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies procedures employees Conducted exit interviews employees Worked closely managers facilitate year-end talent reviews performance reviews Coordinated Employee Assistance Programs seminars events Assessed employee performance issued disciplinary notices Ran queries reports ADP People soft system FX Latin America Trading. 01/2008 06/2011 Company Name － City State Provide consultation, guidance, coaching managers areas employee relations conflict resolution Manage visa relocation process employees Assist managing Voice Employee Survey Assist managing talent planning performance reviews Assist delivering documenting performance management process Partner closely compensation, benefits, legal compliance resolve issues Ensured consistent interpretation application employment policy practices Responsible handling employees inquiries, accurately providing information ensure resolution complaints customer satisfaction Answered managers employees inquiries providing knowledge benefits policies Processed new hires, transfers, leave absences terminations Managed leave absence include Short Term Disabilities Family Medical Leaves Identified resolved employee payroll benefit issues Managed on-boarding process new hires including employee files I9 verifications Worked managers recruiters fill open positions Produced monthly headcount report, processed year-end bonuses salary actions Worked legal process visas relocating employees family Ensured superior employee experience addressing employees concerns, demonstrating empathy resolving problems spot Assisted employees person via telephone. 04/2000 01/2008 HR REPRESENTATIVE Company Name － City State Answered employees questions regarding benefits HR Policies. Investigated resolved employees inquiries complaints timely manner. Processed new hires, transfers, Leave Absences terminations. Produced monthly headcount report processed merit increases bonuses. 01/1997 01/2000 HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR Company Name － City State Provided general administrative support HR Director, Generalist Staffing team five. Delivered new hire orientation benefits payroll procedures new hires. Processed payroll functions new hires, terminations, Leave Absences. Education 2003 Associate Arts Sociology Business Management HUNTER COLLEGE － City State Sociology Business Management BOROUGH OF MANHATTAN COMMUNITY COLLEGE － City State Languages Able read, speak write Spanish Skills administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end",HR
"SALES ASSOCIATE ABIGAIL FULTON Accomplishments Demonstrated strong communication skills extensive work diverse population; President academic extracurricular organizations, preparing overseeing coordination events, Team captain collegiate sports, ensuring positive environment Acquired 20 new families join local swim lessons program. Demonstrated strong communication skills extensive work diverse population President academic extracurricular organizations, preparing overseeing coordination events, Team captain collegiate sports, ensuring positive environment Acquired 20 new families join local swim lessons program. Professional Summary Enthusiastic college student, excited explore marketing social media fields, possessing expertise personal communications cultivating human relationships. Motivated customer service specialist 4 years work experience fast-paced, team-based environment, including 10 years experience leading swim water polo teams. Enthusiastic college student, excited explore marketing social media fields, possessing expertise personal communications cultivating human relationships. Motivated customer service enthusiast 4 years work experience fast-paced, team-based environment, including 10 years experience leading swim water polo teams. Skills Relationship selling Quick learner Resolution-oriented Reliable dependable Cheerful energetic Dedicated team player Hard work ethic Strong communication skills Creative problem solver Strong client relations Quick learner Self-motivated Strong verbal communication Conflict resolution Client assessment analysis Extremely organized Team leadership Exceptional communication skills Creative problem solver Strong client relations Quick learner Conflict resolution Client assessment analysis Team leadership Exceptional communication skills Self-motivated Strong verbal communication Work History 08/2016 12/2016 Sales Associate Company Name – City State Prepared merchandise sales floor. Directed individuals merchandise locations. Suggested accessories complementary purchases. Accepted processed returns. Kept work areas clean neat times. Provided repeat customers exceptional care attention. Prioritized accomplished wide range tasks shift. Worked collaboratively team environment. Responded customer concerns friendly knowledgeable service. Educated customers brand incite excitement company's mission values. Followed multiple customers week verify satisfied purchases. Cultivated customer-focused shopping environment greeting responding customers friendly manner. 08/2016 12/2016 Sales Associate Company Name – City State Performed duties related retail sales including; Prepared merchandise sales floor. Directed individuals merchandise locations. Suggested accessories complementary purchases. Accepted processed returns. Kept work areas clean neat times. Maintained positive customer relations sales environment by; Providing repeat customers exceptional care attention. Prioritizing accomplished wide range tasks shift. Working collaboratively team environment. Responding customer concerns friendly knowledgeable service. Educating customers brand incite excitement company's mission values. Following multiple customers week verify satisfied purchases. Cultivating customer-focused shopping environment greeting responding customers friendly manner. 03/2015 Current Swim Instructor Company Name – City State Cultivated positive relationships children adults interacting one one group sessions. Developed safe effective exercise programs swimmers specific, individual needs. 03/2015 Current Swim Instructor Company Name – City State head start Swim Lesson program children adults. Worked children. age 2 mature adults, developing professional personal relationships. 04/2014 08/2016 Waiter Company Name – City State Demonstrated customers come first serving sense urgency. Worked team member provide. highest level service customers. Maintained friendly professional customer interactions. Shared product. knowledge customers making personal recommendations. 04/2014 Current Waiter Company Name – City State Planned coordinated staff attend cater parties. Interviewed hired new staff members Organized created working regiment staff members follow. Demonstrated customers come first serving sense urgency. Worked team member provide highest level service customers. Maintained friendly professional customer interactions. 06/2017 Current Customer Service Rep Company Name – City State Answered average 20 calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering store ascertain customer wanted needed. Politely assisted customers person via telephone. Restocked inventory ever month reviewed cash operation data verify proper replenishment. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Monitored cash drawers multiple checkout stations ensure adequate cash supply. Communicated store initiatives promotions customers generate return business. Set explained new membership contracts. 06/2017 Current Customer Service Rep Company Name – City State Answered average 20 calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering club ascertain customer wanted needed. Politely assisted customers person via telephone. Restocked inventory ever month reviewed cash operation data verify proper replenishment. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Monitored cash drawers multiple checkout stations ensure adequate cash supply. Communicated club initiatives promotions customers generate return business. Set explained new membership contracts 06/2017 Current Customer Service Rep Company Name – City State Answered average 20 calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering store ascertain customer wanted needed. Earned management trust serving key holder, responsibly opening closing store. Politely assisted customers person via telephone. Restocked inventory ever month reviewed cash operation data verify proper replenishment. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Monitored cash drawers multiple checkout stations ensure adequate cash supply. Communicated store initiatives promotions customers generate return business. Set explained new membership contracts. Education GED San Francisco State City State BUSINESS MARKETING Business, Communications Organizational Psychology BACHELORS DEGREE BUSINESS MARKETING Business, Communications Organizational Psychology San Francisco State City State BUSINESS MARKETING Business, Communications Organizational Psychology Coursework Marketing Advertising, Business Development training 2018 Communications Relationship psychology, Interpersonal communication American River College City State Coursework communications, contract law environmental geographical sciences. Elected Captain 2017 Women's water polo team Elected Captain 2018 Women's swim team 2018 Communications Communications American River College City State Coursework communications, contract law environmental geographical sciences. Elected Captain 2017 Women's water polo team Elected Captain 2018 Women's swim team Skills Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player Outside Activities Proficient time management I juggle full academic course-load maintain position american athlete.",SALES
"INSTRUCTIONAL DESIGNER Professional Summary An instructional design position working medium large company focused developing conducting quality programs customer training internal operations requiring analytical thorough person ability To contribute developing implementing training programs materials customers employees improve efficiency enhancing company's image building company's growth. Instructional Design, Program Development, Program Evaluation, Needs Assessment, Storyboarding, Learning Analysis, Writing Objectives, LCM, Mapping Management, Supervision, Administration, Budgeting Training, Presentation Development, Public Speaking, Customer Service Familiarization SCORM, ADDIE Interned General Dynamics Information Technology Skills Budgeting finance Project management Strong verbal communication Conflict resolution Extremely organized Team leadership Data management Process implementation Client assessment analysis Staff development Work History Instructional Designer 01/2014 Current Company Name – City State Key Accomplishments. Successfully designed WBT course; Rating Veterans Service Representative (RVSR), Veterans Benefit Administration (VBA). Successfully designed WBT course; Basic Acquisition 101, Defense Acquisition University (DAU). Food Beverage Director 01/2013 01/2014 Company Name – City State Key Accomplishments Created jobs aids Successfully trained staff compliance State Food code Successfully trained staff compliance Food vendor requirements Successfully monitored maintained Federal State Lunch program requirements. Food Beverage Manager 01/2012 01/2013 Company Name – City State Key Accomplishments. Successfully trained staff compliance State Food code. Design, planned implemented soft skill training programs. Manager 01/2011 01/2012 Company Name – City State Key Accomplishments. Partnered Rosen College host internships college. Successfully developed, managed implemented catered special events. Food Beverage Manager 01/2010 01/2011 Company Name – City State Key Accomplishments Assisted designing implementing comprehensive training program increase positive guest comments 10% Successfully integrated managed leaders training staff Successfully implemented boarding touch points new hires reduced turnover 80% Designed implemented boarding mentoring program transitional employees Tutored employees utilizing individual development plan tool professional development. Facilitated, trained certified exempt non-exempt personnel Serv-Safe Organize, updated maintain files records training programs Analyze, summarize submitted reports results training programs conducted Perform reviews appraisals trainees result trainings. Training Educational Consultant 01/2009 01/2010 Company Name – City State Key Accomplishments. Co-project manager Kee-Wee Family Entertainment Center, concentrating service training, dining room design, food labor costing interviewingand sourcing employees. Assisted implementing time lines checklist help reduced redundancy cost 5%. Developed implemented training manuals establishing SOP's. Sales Support Manager 01/2008 01/2009 Company Name – City State Key Accomplishments Facilitated guest service skill training included conflict resolution, non verbal communication, etc facilitating multi day experiences sales support staff improved guest satisfaction scores 7% Designed put action job descriptions Sales Support Staff Facilitated Food Handler certification classes F&B staff mandated State Florida achieved 100% successful completion rate Coordinated Subject Matter Experts senior leadership put action English Second Language classes improved communication internal external guests. Instructor/Manager 01/2006 01/2008 Company Name – City State Key Accomplishments Successfully capitalized Le Cordon Bleu brand marketed student operated restaurant increase revenue 24% utilizing radio print media Facilitated, assessed, coached, developed, planned implemented learning programs students transitioning food service industry, learning included wine service, guest recovery, different styles service, POS, handling difficult guest etc. graduation rate exceed 96% Utilized total facility maximized blended learning techniques instructor-led learning, professional symposiums, field self-study, workshops Independent consultant Volcano coffee shops, facilitated classes customer service learning included, financial impact service, customer expectations, attitude, personality styles, listening skills etc. positive guest comments increased 15% Successfully utilized Joomla LMS curriculum aided graduation rate 96% Successfully installed Open Table program resulted increase 18% guest penetration restaurant Successfully developed started Catering Club students interested industry resulted 75% students elected enter industry internship elective. Revenue Operations Manager 01/2004 01/2006 Company Name – City State Successfully administered start Café Orlando Culinary Academy, included, menu design costing, creating implementing standard operating procedures, vendor negotiations etc. Recognized strong communicator leader bestowed Corporate Customer Service Award Implemented quick/counter service curriculum, included learning POS, cash handling, listening non verbal communication skills, up-selling, etc., graduation rate exceed 96% Created put practice training manuals learners, included opening closing procedures, operating cleaning equipment etc. Collaborated educational institutions formulating business plan similar OCA cafe model i.e., installing student operated food venues campuses Utilized various media tools market Café print e-Media increase penetration 30%. Intern Company Name – City State Key Accomplishments Selected Decision Review Officer (DRO)curriculum development team Completed Learning Analysis Report DRO project Successfully reviewed Veterans Benefit Administration (VBA) Training Performance Support System (TPSS) storyboards VBA's LMS (Learning Management System) functionality identify discrepancies functions would initiate actionable items needed addressed Successfully evaluated technical competences mapping competences VBA provided Task Analysis reports Effectively revised Life Cycle Maintenance (LCM) assorted VBA training courses based Section 508 requirements Successfully re-wrote VBA's assessments six courses based Section 508 requirements VBA Created matrices three VBA web-based courses (Loan Technician, Loan Specialist, Public Contact Representative) mapping task course link knowledge, skills, aptitude competencies Effectively reviewed storyboards construction, errors ensured storyboards meet designed conventions projects, e.g. prompts, bullet points links Collaborated SMEs develop course curriculum DRO project Effectively collaborated HPT SMEs develop DRO curriculum. Analysis design activities include creating design task flow charts, narratives, SME interview questions. Education Bachelor Science Florida International University City State Masters Instructional System Design UCF City State System Design Affiliations Member ASTD Member ISPI Member NEA Skills administrative, Adobe, Adobe Acrobat, Photo, Photo Shop, Basic, business plan, cash handling, charts, closing, Communication Skills, conflict resolution, consultant, curriculum development, Customer Service, designing, English, special events, financial, instructor, Instructional Design, leadership, listening, Managing, market, mentoring, Microsoft Excel, Microsoft Power Point, Windows, Microsoft Word, negotiations, communicator, personnel, POS, print media, quick, radio, selling, Sales Support, SOP, Task Analysis, Technician, training manuals, training programs, VBA, verbal communication skills, verbal communication, Video, workshops",DESIGNER
"ROUTE MANAGER Summary To obtaining position company allow better use skills knowledge advance performance profitability company. Goal oriented, self-motivated twenty years experience Supervisor/Manager personnel, products, budgets. Driven tackle projects advance organization build collaboration/teamwork among peers subordinates. Leader consistently, number one ranked office MasTec Money sales program. Major strengthens include demonstrated track record honesty, integrity, loyalty; sound leadership; excellent communication skills; strong team player; advocate self-efficacy; attention detail; highly organized; proficient planner. Highlights Operations management Inventory control Supervision training Procedure development Analytical Team building Multi-site operations Staff retention Sound judgment Calm pressure Relationship building Systems implementation Troubleshooting problem solving Dedicated Client relationships Contract management Accomplishments Leadership Served Regional Trainer C ontinuous I mprovement M anagement S ystem introduced company. Business Development: Successfully grew business [action]. Project Management: Initiated [project] resulted [positive outcome]. Experience Route Manager January 2002 Company Name － City State Built steady repeat customer base providing quality product exceptional customer service. Maintained inventory levels along current product knowledge daily. Completed daily reconciliations, recorded made deposits $1500. Site Manager January 2007 Current Company Name － City State Analyze reporting data identify areas opportunity provide solutions maximize performance potential profitability. Manage daily operations assigned DMA's include personnel, overtime, inventory control, work load, usage resources, cost control, building fleet maintenance. Communicate daily Business Intelligence RDO maintain compliance performance matrix include technician schedules, skill packages, balanced work load. Coach, mentor, direct team members varying levels experience support departmental objectives. Evaluate team members, making recommendations improvement implementing training needed. Ensure adherence company safety guidelines education, training, monitoring daily in-field performance. Technician Supervisor January 2005 January 2007 Company Name － City State Monitor manage technician productivity ensure compliance MasTec DirectTV policies procedures. Collaborate Fleet Manager ensure compliance MasTec policies procedures include motor vehicle, personal injury, damage claim investigations associated paperwork. Communicate daily multiple leadership teams ensure proper allocations time, materials, resources accommodate business needs. Facilitate technician training development provide evaluations based quality inspections in-field observations advocate improvement success. Lead Technician January 2002 January 2005 Company Name － City State Responsible customer satisfaction, training employees, inventory control, routing daily work, overall teamwork among employees. Provide satellite installations service work DirecTV customers. Conduct quality control inspections installations service work done technicians. Production Manager January 2000 January 2002 Company Name － City State Maintained $1.5 million dollar budget managed plant operations 35 employees seven departments hiring, firing, payroll, training developing job skills. Controlled processing 80,000 pounds merchandise plant weekly managed inventory garments, equipment, supplies parts. Coordinated contracting issues vendors daily. Assistant Operations Engineer January 1998 January 2000 Company Name － City State Specialized company wide inventory management control design computerized stockrooms assisting software design upgrades. Revised departmental infrastructure individual job functions. Developed standards measuring evaluating job performance efficiency. Supervised training development employees maintain stockrooms. Managed monthly projects averaging $150,000 include building stockrooms, hiring monitoring contractors negotiating vendors. Assistant Plant Manager January 1994 January 1998 Company Name － City State Managed $5 million plant operations supervised 40 employees. Controlled processing 100,000 pounds merchandise plant weekly managed inventory garments, equipment, supplies parts. Served Safety Committee Chairman, insuring OSHA compliance. Supervised maintenance employees maintained wastewater operations within guidelines state local regulations. Education Associate Applied Science Industrial Management 1 1998 Del Mar College － City State Applied Science Industrial Management Skills budget, Business Intelligence, Coach, cost control, customer satisfaction, customer service, firing, hiring, inventory, inventory management control, inventory control, leadership, materials, mentor, negotiating, payroll, personnel, policies, quality, quality control, RDO, reporting, routing, Safety, software design, teamwork, technician, upgrades",APPAREL
"TEACHER Summary Kind, compassionate highly motivated Teacher dedicated creating atmosphere stimulating encouraging students learning. Desire inspire motivate children achieve absolute best. Expertise individualizing instruction based students needs interests. Education Bachelor Arts Childhood Education 1-6 2007 Brooklyn College City State Minor Psychology. Associate Arts Liberal Arts 2003 Nassau Community College City State Liberal Arts Experience Teacher Current Company Name City State Create classroom environment conducive learning growing. Adapt modify lessons meet student's academic needs. Conduct variety activities individual lessons, group projects, movement time enhance learning. Collaborate staff members plan schedule lessons promoting learning student interests. Organize activities develop children's physical, emotional social growth. Redirect children encourage safe positive behaviors classroom. Encourage curiosity, exploration problem-solving age-appropriate playtime activities. Student Teacher 09/2006 02/2007 Company Name City State Completed four months teaching experience 1st grade classroom, collaborating cooperating teacher staff members plan schedule lessons encourage learning. Differentiated instruction according student interest, ability skill level. Observed assessed student performance kept thorough records progress using running records, rubrics, student portfolios, teacher-made exams. Created student-based, constructivist environment exploration, questioning, problem solving, accountable talk, love learning promoted. Prepared lesson plans component Balanced Literacy according new thematic unit every month. Established positive relationships students, parents, fellow teachers school administrators. Dentist Office Manager 07/2002 09/2012 Company Name City State Led team 10 employees responsible administering staff training delegating duties practice. Promoted twice tenure. Managed difficult emotional patient situations responded promptly patient needs pain emergencies. Educated patients proper oral hygiene prevention dental diseases. Accurately collected recorded patient medical dental histories. Provided appropriate treatment plans postoperative instructions patients prescribed dentist. Managed collections, claims appeals insurance companies. Worked closely insurance companies ensure pre-approvals, prior authorizations patient's visits properly documented paid. Maintained proper graphical perio charting hygienist. Scheduled maintained calendar appointments, meetings, travel itineraries. Established maintained excellent working relationships patients employees day. Certifications First Aid CPR Child Care Facility Rules Regulations (FACR) Identifying Reporting Child Abuse Neglect (CAAN) School-Age Appropriate Practices (SAP) Skills Creative lesson planning hands-on instruction. Student Assessment. Classroom Management. Able inspire, comfort build self-esteem. Outstanding communication skills. Dependable detail orientated. Excellent organizational skills. Languages Trilingual English, Russian Hebrew.",TEACHER
"AUDIT AND RECOVERY SPECIALIST Summary Proficient highly skilled Customer support specialist years experience seeking use extensive background customer relations, collections sales intermediate-level position future advancement. Experience Company Name City State Audit Recovery Specialist 01/2016 Current Review, investigate, analyze, resolve key issues provider client level. Manage outstanding inventory assigned maintaining daily call volume inventory turnover rate expectations. Adhere escalation timeframes re-status inventory according department guidelines. Interface collaborate various levels provider level communicate outstanding inventory issues attempt continuous follow-up throughout order cash revenue cycle. Utilize contribute refining department policy procedures. Identify communicate process improvements result operational efficiencies. Ensure systematic data oriented efforts improve consumer and/or client services. Serve resource subject matter expert less experienced staff. Collaborate, coordinate, communicate across disciplines departments. Ensure compliance HIPAA regulations requirements. Demonstrate commitment Company's core values. The position responsibilities outlined way construed encompassing. Other duties, responsibilities, qualifications may required and/or assigned necessary. Company Name City State Healthcare Collections Specialist 06/2015 01/2016 The handling inbound outbound calls client customers. Conduct account research general analysis order assist customers. Interacting customers order resolve outstanding account balances assist payment plan set-ups. Following customers payment arrangements. Maintain accurate records documentation within customer's account. Responsible acting liaison customers clients. Maintain call control, including high level professionalism ensuring quality assurance scores proper level. Providing exceptional customer service, order establish one call resolution customers. Navigating Client Systems. Other related duties assigned. Company Name City State Student Advisor/Resolution Rep 12/2014 06/2015 Resolution student questions. Track escalated calls database. Follow basic procedures phone scripts. Use fundamental knowledge navigate customer information systems along basic knowledge client services products. Maintain work logs specific account dispositions. Assist staff necessary. Company Name City State Customer Service Representative 05/2014 07/2014 Under direct supervision, responsible conserving, maintaining, developing increasing business volume existing clients phone. Develop internal external customer relationships providing understandable, concise, accurate policy information written oral communication. Reply customers using multiple systems, technologies, coordination functions required. Provide information variety complex customer service issues requiring knowledge life insurance/ retirement/annuity products transactions focusing customer satisfaction, quality, efficiency. Speaks clients regarding service request problems; documents, evaluates resolves customer's inquiries. Gain proficiency automated workflow system. Process incoming outgoing mail, using automated workflow system. Process complex varied service requests. Represent Transamerica Life Protection professional pride internal external customers. Consistently meet/exceed set quality productivity standards. Company Name City State Customer Service Representative Sales Agent 03/2013 05/2014 Uses strong communication listening skills handle customer inquiries. Makes specific offers customers based customer interest. Offers suggested products services quickly efficiently. Adeptly works multiple applications containing customer product information. Answers inquiries clarifying desired information; researching, locating, providing information. Resolves problems clarifying issues; researching exploring answers alternative solutions; implementing solutions; escalating unresolved problems. Maintains customer product database. Skills Accomplishments Trained HIPPA, FDCPA, Medical Terminolgy. Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension. Computer Skills Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM. Education Training Business Management 2018 Prairie State College City State High School Diploma General Studies 2012 Harlan Community Academy Highschool City State",HEALTHCARE
"FLORAL DESIGNER Summary I involved Retail Industry 44 years. In years I employed sales associate floral designer. I also years assistant manager, manager, retail store owner complete skills day day operations, problem solving, training, employee motivations, encouragement, merchandising, ordering product, every aspect human resources I responsible know implement retail establishment I employed time service them, Highlights Effective Retail Sales Manager Exceptional leader Excellent communication skills Compelling leadership skills Resolution-oriented Exceptional multi-tasker Organization Store operations Team-oriented Team leadership Employee training Accomplishments I rewarded continue effort always going beyond expected employers. Experience 08/2015 06/2016 Floral Designer Company Name － City State I employed floral designer eventually manage floral shop. 06/2015 06/2016 Designer Company Name － City State I main floral designer shop. My designs place shops currant brochures several magazines advertise in. I rewarded several times going beyond companies expectations willingness takes complete day day designing done customers, 06/2014 06/2016 Sales Partner Company Name － City State I sales partner Brighton Collectables almost two years now. I explain product, owners share Brighton Story everyone comes store I personally meet greet. I offer great customer service I everything I meet customers needs time store. I also display merchandise inventory, clean straighten store always looks nice customers, I attend store meetings trainings store events too. 05/2008 05/2014 Owner/ manager/desiner Company Name － City State I responsible owner/ manager shop day day operations. I also H R work, banking, cleaning merchandising shops inventory. I decorated windows every floral season. My shop several window display awards Best Window Displays Weatherford, Texas.",DESIGNER
"Rachel Guardado Summary Polished professional team member skilled counting money, processing payments building relationships patrons. Effectively meet front-end needs skilled merchandising, customer support register management. Proficient processing purchases returns high accuracy diligent attention important details. Sales expert promotes products plans boost store profits. Hardworking Warehouse Associate excellent materials handling, storage management shipment preparation skills. Experienced picking orders, assembling pallets preparing containers. Delivers accurate inventory counts maintains detailed warehouse records. Dedicated Customer Service Specialist providing skills prioritize multi-task fast-paced working environment. Successfully works part team reach personal business goals. Known successfully handling escalated customer support issues. Skills Credit cash transactions Issue resolution Scanner operations Cash register operation Customer assistance Staff mentoring Cash counting machine operations Product location skills Heavy lifting Warehouse operations Weighing Measuring Tagging expertise Automatic packing equipment Microsoft Office Leadership Front House Organization Event Planning Reservations Customer Service Check payment processing Service prioritization Experience Warehouse Picker City State Company Name May 2021 Current Prepared inventory shipment attaching tags labels executing shipment documents facilitate delivery proper customers. Packaged items appropriate materials prevent damage shipping. Marked labeled containers accurate shipping information prevent delays. Assembled cartons, crates containers. Utilized pallet jacks move items different warehouse locations. Promoted workplace safety production efficiency keeping workspaces clean, organized free hazards. Inspected outgoing shipments maintain effective quality assurance standards. Reviewed packing slips documentation properly box requested items shipment. Picked products designated locations using various tools transferred appropriate areas processing. Operated warehouse equipment caution according manufacturer instructions reduce risk accidents malfunctions. Weighed measured products materials check compliance specifications regulations. I used website would keep track items would get shipped everyday. Warehouse Employee City State Company Name Feb 2021 Apr 2021 Prepared inventory shipment attaching tags labels executing shipment documents facilitate delivery proper customers. Counted stocked different types merchandise comply inventory control tag requirements. Noted current product inventory levels support completion order requests audits. Packed labeled merchandise prepare loading shipment customers. Lifted materials varied weights regular basis transport items proper warehouse locations. Monitored work areas cleanliness functionality removed obstacles promote safe work environment. Packed merchandise boxes containers ensure safe shipment. Arranged items pallets according size weight. Mentored new employees daily warehouse procedures answered task-related questions quick job acclimation. Inspected orders accuracy carefully reviewing containers, products, packaging labeling. Accomplished production goals working speed accuracy. Utilized pallet jacks move items different warehouse locations. Weighed measured products materials check compliance specifications regulations. Sales Associate Cashier City State Company Name Oct 2020 Dec 2020 Maintained knowledge current promotions, exchange guidelines, payment policies security practices. Built maintained effective relationships peers upper management drive team success toward common sales, service operational goals. Sold various products explaining unique features educating customers proper application. Answered incoming telephone calls provide information products, services, store hours, policies promotions. Assisted customers finding sizes certain items available store checked inventory items locations. Maintained well-stocked organized sales floor latest merchandise drive sustained sales revenue. Mentored new employees customer service, money handling organizing strategies maximize performance, productivity team success. Provided every customer comprehensive assistance upon entering store merchandise selection completion purchases. Assisted purchases, locating items signing rewards programs. Worked closely front-end staff assist customers maintain satisfaction levels. Monitored sales events, added new merchandise rang purchases. Scanned customer purchases, supporting transactions streamline sales process. Host City State Company Name Jul 2020 Aug 2020 Supported serving staff, food runners bussers keep dining room presentable ready guests. Scheduled reservations notified servers managers large groups prepare seating advance. Greeted guests gathered information seat groups place waitlist. Escorted guests seating area, furnished menus highlighted daily specials promote positive experience. Accommodated guests children special needs promote comfortable dining experience. Monitored dining area assess server capacity estimate wait times. Stayed abreast server availability table turnover make quick decisions seating locations. Education Training High School Diploma Clifton High School Expected Jun 2023 City State Additional Information I fluent spanish english.",APPAREL
"HEAD CHEF Summary Mature college student. Interested part time work areas retail, health services, security, information technology, food services. The past six years I involved men's mentor group named BoyzN2Men. As high school student I started one entry level attendees worked way one top officers core. The program taught importance responsibility, accountability, integrity character virtues life help work place. During high school senior year I actively involved student government association (SGA). I secretary arms, highly reliable attentive time active secretary. Also experienced taking food orders, operating cash registers safely handling food checking proper temperatures. Highlights Microsoft Word, Excel PowerPoint *Proficient Internet Adobe Software Reliable punctual Neat, clean professional appearance Engaging personality Excellent multi-tasker Restaurant management Math language skills Comfortable standing long time periods Experience Company Name City State Head Chef 07/2012 11/2015 Promptly reported complaints member management team. Up-sold additional menu items, beverages desserts increase restaurant profits. Communicated clearly positively co-workers management. Served fresh, hot food smile timely manner. Cut chopped food items cooked grill fryers. Company Name City State Manager 07/2010 Worked Building campaign domestic tasks. Recorded customer orders repeated back clear, understandable manner. Took necessary steps meet customer needs effectively resolve service issues. Company Name City State 01/2010 01/2011 Worked directly customers employees Attending front desk answering calls Engaging invigorating task workplace Rock Creek Sports Club January 2012 Floor Management Assisted Managers Clean, Replaced tiles Marketing i.e. create/distribute marketing tools attract customers Maintain floor equipment. Education Graduate 2012 Watkins Mills High School City State Academic Achievement Award Bachelor Science Computer Science 2014 University Maryland College Park Attended Towson University (2014) Interests BoyzN2Men Youth Leader, 2009 2011 *Basketball Team *Very active Community Member Additional Information Activities *BoyzN2Men Youth Leader, 2009 2011 *Basketball Team *Very active Community Member Skills Adobe Software, Instruction, marketing, Marketing i, math, Excel, PowerPoint, Microsoft Word, Works, Communicator",CHEF
"PERSONAL TRAINER Summary Hard working, seasoned customer service professional extensive experience face face service sales, seeking new opportunity stable organization I use skills knowledge make positive contribution assist growth company personal career. Highly motivated professional excellent interpersonal motivational skills Infectious enthusiasm positive attitude Extensive experience meeting goals; personal professional (i.e., sales, fees, gross profit, contribution, hours) Experience successful track record managing others Proven experience sales: $150,00 dollars sold 3 years Building maintaining relationships key customers business leaders community Experience gained leading staff business development, customer retention, recruiting, expense management Self-motivated individual continuously striving success Strong sense discipline desire learn new skills Works well individual part team Ability easily anticipate needs desires customers Works well pressure deadlines Experience Personal Trainer 09/2014 Company Name － City State Provide orientation instruction member pertinent apt technique, suitable exercise intensity, body mechanics, frequency duration along right selection equipment usage. Supervise directly exercise session perform one-on-one members. Ensure correct body mechanics, exercise technique form. Oversee individual response towards exercise modify program appropriate. Forecast member needs progress rate along present new exercises required sustain progress member. Consult members identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential. Prepare individual exercise program basis health history, member's personal goals fitness assessment results. Maintain manage top level customer hospital associate plus physician satisfaction pertinent fitness programs, exercise equipment along interaction fitness associates. Promote affirmative, client-focused relations customers. Maintain update records member training productivity Fitness Manager. Fitness Manager 09/2013 08/2014 Company Name － City State Recruited train Personal Trainers respective job duties. Prepared weekly schedules work assignments Fitness Trainers. Ensured customers given high quality services assistance needed. Assisted developing maintaining workout programs. Stayed abreast latest updates fitness industry. Ensured gym facility maintained clean, safe orderly. Ensured gym equipment kept good working condition. Monitored initial workouts new customers provide feedback. Offer various fitness programs suite customer's specific needs. Work staffs achieve monthly target. Ensure staffs follow center's procedures policies. Enhance revenue providing additional discounts services existing new customers. Supervise day-to-day operations gym personal training sessions. Organize educational training, seminars meetings personal training staff professional growth. Resolve issues complaints pertaining personal training customers. Implement customer suggestions recommendations optimize training program. Schedule conduct gym tours new customers. Maintain paperwork regarding personal training schedules procedures. Fitness Manager/ Master Trainer 08/2010 09/2013 Company Name － City State Served liaison general manager fitness consultant staff. Assisted fitness coordinator daily operations. Enforce fitness-related policies procedures. Execute risk management plan. Recruited, hired, trained, scheduled assisted evaluation personal trainers, fitness consultants staff. Organized manage staff meetings. Coordinated continuing education workshops. Verified fitness attendant payroll end pay period. Maintained fitness activity areas inventory. Making recommendations fitness center purchasing. Assisted general manager substitution process providing facility coverage needed. Served liaison fitness attendant staff equipment technician staff. Personal Trainer 12/2008 09/2010 Company Name － City State Assessed needs capabilities individuals fitness assessment procedures. Advised individuals correct method use exercise machines devices including weights. Developed individual exercise programs individuals based age fitness levels. Provided instruction variety fitness activities including non-gym related activities. Motivated clients work his/her maximum safe potential entire workout. Assured exercises done proper form technique maximizing results. Helped clients develop realistic, attainable goals continually modifying training objectives. Education Bachelor Science Exercise Science Human Performance 1 2008 Exercise Science Human Performance A.A Exercise Science 1 2006 Mesabi Range Community College － State Exercise Science AFPA Nutrition Certification Completion Buena Vista University － City State Skills apt, consultant, client, clients, general manager, instruction, inventory, meetings, payroll, policies, progress, purchasing, quality, risk management, seminars, technician, workshops",FITNESS
"SALES REPRESENTATIVE Summary A customer service representative hospitality industry seeking employment well-established company build experience hospitality industry, skills I've learnt medical assistant also prior experience service industry. My goal ensure positive safe travels. Highlights Cheerful energetic Effective team player Flexible scheduling Dependable reliable Active listening Verbal/written communication Experience 06/2016 Current Sales Representative Company Name － City State Compiled reports, cash receipts, customer-bill charges, sales accounting management purposes, supervised clerical workers preparing reports. Dealt tactfully effectively difficult customers. Proven performer demonstrated ability gain account loyalty win preferential treatment products. Wrote proposals assisted customers developing appropriate marketing campaign program based individual goals. Researched previous customer advertising determine viable customers meet sales quotas identify potential customers upcoming special advertising sections. Developed managed promotional activities aimed enhancing product awareness. Generated new accounts built annual revenues. Ensured distribution, merchandising, price-point objectives achieved. 02/2016 Current Bar tender Company Name － City State Analyzed customer requirements future products. Dealt tactfully effectively difficult customers. Communicated customers daily. Communicated information clearly accurately. Committed assistance support others maintaining cheerful helpful attitude. Successfully assisted customers merchandise selection. Trained maintained excellent interpersonal communication skills complement proven creative problem solving capabilities. Trained new existing personnel company customer service protocol. Developed credibility confidence customers. Analyzed problems anticipated customers' needs. 04/2014 02/2016 Server/bar tender Company Name － City State Analyzed customer requirements future products. Greeted customers, answered inquiries, provided information, resolved problems, handled various administrative activities. Directed administrative operations hectic reception area. Displayed professionalism product knowledge, contributed increase inquiry-to-order capture rate. Interacted customers extensively maintain customer satisfaction. Originated customized order intake process meet customers' specific ordering needs, improving delivery performance optimizing customer satisfaction. Analyzed customer requirements future products. Communicated customers daily. Communicated information clearly accurately. Committed assistance support others maintaining cheerful helpful attitude. Successfully assisted customers merchandise selection. Trained new existing personnel company customer service protocol. Analyzed problems anticipated customers' needs. 06/2013 01/2014 Crew member Company Name － City State Dealt tactfully effectively difficult customers.Communicated customers daily.Communicated information clearly accurately.Committed assistance support others maintaining cheerful helpful attitude.Assessed client needs recommended appropriate products modifications.Complete knowledge federal credit card regulations.Successfully assisted customers merchandise selection.Successfully pacified hostile antagonistic callers negotiated mutually agreeable solution patiently providing alternatives reconcile customer's needs company's objectives.Provided superior customer service work quality demonstrating attention detail, flexibility innovation resolving problems. Possess effective communications skills, work well others levels. Offered management position, resign due school scheduling. 10/2012 03/2013 Care giver Company Name － City State Provided clinical care encompassing acute chronic medical conditions injuries, admissions, discharge summaries, managing hypertension clinic. Performed histories physical examinations. Assessed managed common patient illnesses. Performed tests treatments pediatric adult patients including suturing, splinting gynecological examinations. Discussed cases physician health professionals prepare comprehensive patient care plan. Providing home care also running errands.List significant achievements. Include accomplishments skills directly support career summary including keywords. Select Sample Phrases recommendations. Select Expert Advice best practices Education 2011 High School Diploma East Gaston High － City State USA 2012 Medical Assistant King's College － City State USA Completed accelerated degree program King's College medical assistant taking year. Maintaining keep dean's list semester completing many courses including Microsoft Word professionalism courses. Skills Work well team member independently. Performed sales, marketing, market trends research, identified tested markets, set-up prospect database, developed marketing campaign, handled follow-up. Rapidly mastered new product data. Performed outstanding customer relationship management, ensuring educated clients, customized products services creative, turnkey solutions. Mediation problem solving skills. Issued return authorizations processed credits rebills resolve shipping discrepancies invoicing errors. Conducted personalized tours new employees part orientation program. Promptly answered telephone calls reflect professional corporate image. Verified quote system data customer orders ensure accurate processing. Researched created vendor records insure compliance. Developed thorough understanding operating cash registers, automatic ticket issue machines, computerized equipment within store. Provided high level customer service client relations based outstanding communication interpersonal skills.",SALES
"DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer 2 years Web Developer specializing front end development. Proficient Software Development Life Cycle (SDLC) SCRUM AGILE methodologies development process produce software solutions team. Involved designing, planning, developing implementing Microsoft .Net based solutions meet quality code standards. Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML AJAX. Strong experience data retrieval manipulation using ADO.Net data objects Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience writing Class Library using C# LINQ SQL queries Database Access layer interface SQL Database. Worked extensively .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls created Custom controls. Worked creating modifying Table Definitions, stored procedures SQL Database. Modified written web services using C# interact applications data served. Used Red Gate SQL Compare deploy database one server another server (Dev -> Test/QA).Worked .NET security features Form-Based Authentication Role-Based Authorization. Involved bug fixes production support. Worked closely Scrum Master backlog catalogs, feature catalogs prioritized tasks Participated daily scrums weekly meetings project sponsors meet expectations deadlines Interact QA ensure defects properly cleared attain quality standards Providing demos QA team end sprint push final stage. Worked cross-functional teams meet project. Highlights ASP.Net, C#, JavaScript, jQuery, VB.Net, C, C++, Java Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Professional Experience Database Programmer/Analyst (.NET Developer) Jun 2014 Feb 2016 Company Name － City State Worked Graduate Research Assistant performing duties Database Programmer/Analyst Application Development Network (ADN), DoIT supports University Missouri System faculty students agile rapid creation new applications. Projects: Atlas: Description: This project requesting, scheduling tutoring sessions. There three roles tied application Tutee, Tutor, Scheduler. A tutee requests tutoring classes he/she enrolled gives availability apart class timing Availability Grid Tutor submits availability. A scheduler go availabilities schedule time location tutoring. Also, set rules dropping tutoring sessions incorporated project. The piece project automated emails Scheduled task runs every day. Responsibilities: Created Availability Calendar Grid. In grid cell represents time (1 hour span) day week. Clicking cell toggles availability. Automatically populated course schedule comes different database(Worked data warehouse team order get data) Developed C# Console Application Scheduled email task. Got rid data tables table adapters main project tightly coupled. Created Class libraries main project access database used Console Application Schedule task web application. Integrated Open Source HTML text editor CKEditor website. Used jQuery filtering, sorting search listview, JavaScript clientside validations. Used role based authorization various pages. The goal project refractor old application new templates replace assemblies. Adding functionalities upload pdf files. Responsilities: Created separate Login page Administrator Students. Used Active Directory (AD Group) restrict department Students. Developed web interface Administrators upload pdf files database viewed students. Updated entire application using new Visual Studio 2013 template make use Bootstrap CSS changing master pages. Modified structure database login. Used Redgate SQL Compare copy data database dev server test sever. Replaced old ADN Utilities assemblies new DoIT Utilities assemblies. AppInventory: Description: The goal project allow admins, managers, scrum masters organization keep track various applications includes developed, ongoing future projects. For every application application parameters includes App Structure, Remedy group, User Departments etc. application different version. For version parameters Prod, QA, test URL, DCL, Database, platforms, framework used develop application, UAT dates etc. Scrum Masters estimate length cost build application (Project Estimator) based number developers, Sprint length, weeks UAT etc share clients. After starting project keep track current progress budget, sprint burndown charts. Responsibilities: Entity Framework used using Database first approach. LINQ used DAL (Data Access Layer) interact Database Consumed ADO.Net Entity Frame Work Entity Data Model, Entities, Relationship Mapping, Querying Data. Console Application import data CSV files populate system. Automatic logout user idle specified time using session parameters JavaScript. Used client side validations, onbeforeunload onunload events Javascript. Worked agile environment. Participated daily scrum meetings discuss status development, planning estimating points UAT. GoAdmin: Description: GoMizzou University Missouri flagship mobile application, designed provide services possible users university. The goal project allow GoMizzou Staff edit master tables involved GoMizzou webservices. These master tables starting point window services (which feed web services). Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked Clientside Server side Validations created Master Pages. Filtering data listview based role. Used n-Tier Architecture, Created Business Logic Layer using Class Libraries interact database. Modified existing webservices like SocialSpirit, News webservices, Events web windows services. Created ASP.Net User Controls reduce complexity user interface design Created dynamic queries, stored procedures, Views triggers SQL server database manipulation. Mizzou Checkout: The goal project develop web application Checkout process similar shopping cart various departments met certain rules. Responsibilities: Used Smpt server send emails Developed C# Class Library import data CSV file system LIM Service late fee assessment Access page based role (Role based authentication) Personalized Email Outlook: The goal project give students customize outlook email. Education Master Science Computer Engineering Present University Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor Technology Electrical Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical Electronics Engineering GPA: 3.65 Skills ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website",INFORMATION-TECHNOLOGY
"INTERNAL AUDIT MANAGER Summary Dedicated auditing professional accomplished ability work independently team member successfully achieve project goals objectives. Highlights Information System Audit Control Association (ISACA) Sarbanes-Oxley Project risk controls Business process review The Institute Internal Auditors (IIA) Risk management expertise Strong client engagement Experience Internal Audit Manager 08/2012 Current Company Name City State Effectively executed complex post-acquisition audits Software Service (SaaS) acquisitions including planning, developing targeted audit scope delivering impactful timely audit reports. Responsible assessing audit universe, auditable entities risk environment internal clients align annual audit plan. Liaised senior leadership help identify upcoming market trends manage emerging risk. Responsible planning, delivering managing internal audit Consumer Services, Healthcare Automotive business units (greater 50% NA revenue) Partnered stakeholders discuss accuracy impact audit findings, identify root cause collaboratively develop timely remediation action plans. Revamped legacy internal audit report scope document template include qualitative quantitative content. Manager Internal Audit 08/2011 08/2012 Company Name City State Led business risk assessment internal clients develop North America annual audit plan. Assessed aged inventory reserve methodology inventory valued excess $55 million resulting potential discrepancy excess $2 million. Director, Internal Control 10/2006 05/2011 Company Name City State Designed implemented Sarbanes-Oxley compliance program company-wide managing 45 control owners six co-sourced auditors. Prepared presented status reports senior management Audit Committee least quarterly. Strengthened governance polices, risk based monitoring controls training reduced key controls 35% compliance costs 25%. Re-designed ITGC compliance program, saving $100,000 annually enhanced effectiveness control environment, increased process controls ownership, accountability. Led design implementation Oracle's Internal Controls Manager (ICM) reviewed validated Conference Room Pilot (CRP) User Acceptance Testing (UAT) results documentation. Responsible standardizing process narratives, flowcharts key controls documentation 26 detailed process narratives 325 key controls. Director Corporate Compliance 09/2004 10/2006 Company Name City State Developed executed annual Enterprise Risk Management assessment assure audit plan effectively calibrated organizations key business processes aligned risks materiality, exposure priority. Designed, implemented managed Sarbanes-Oxley compliance program domestic overseas (Hong Kong) office included walkthroughs, process narratives key controls. Led cross-functional team responsible documenting key business processes collaboratively assessed key controls. Responsible conducting testing in-scope audits, analyzing test results collaboratively develop remediation action plan collaboration process owners. Manager, Senior Living Properties 03/2003 06/2004 Company Name City State Senior Living Properties. Developed business growth strategy, included construction additional assisted living facility complement senior living division, increasing occupancy rate 9%. Negotiated new vendor contracts payment terms supplies services, realizing 10% discount improved terms. Manager Internal Audit 08/2002 03/2003 Company Name City State Performed supply chain process audit, identified redundancies reduced store receiving labor 60%. Developed labor analysis program assess warehouse pick time, error rates, local receiving labor resources cost processes maximize store effectiveness. Senior Internal Auditor 05/1999 12/2001 Company Name City State Uncovered $1 million overpayments broker commissions expenses. Served principal auditor Accounts Payable, Accounts Receivable, Information Technologies. Senior Analyst/Develop Team Leader 08/1994 04/1999 Company Name City State Subsidiary Atlantic Richfield Company. Senior Analyst/Development Team Leader 01/1997 01/1999 Company Name City State Designed implemented processes eliminated redundant processes instituted improvements training development personnel resulting $1.8 million labor savings. Developed cost analysis profit implementation programs advising franchisees corporate-owned facility operators increase sales margins. Field Supervisor 01/1994 01/1997 Company Name City State Developed executed South Bay Region sales growth strategy resulting 12% net profit increase. Led development company-wide labor-hours initiative resulting $1 million savings first year. Education Credentials Master Business Administration 2000 Pepperdine University City State Bachelor Science Management 1994 Pepperdine University City State Skills Accounts Payable, Accounts Receivable, acquisitions, agile, approach, business owner, business process, business processes, CISA, closing, content, contracts, Certified Public Accountant, CPA, product development, documentation, senior management, financial, functional, ICM, Information Systems, Information Technology, inventory, leadership, managing, market, meetings, office, Enterprise, Oracle, personnel, pick, processes, product management, profit, quality, receiving, Risk Management, sales, Sarbanes-Oxley, scheduling, strategy, supply chain",APPAREL
"SENIOR ACCOUNTANT Summary SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance Variance Analysis Commodity Settlements Internal External Audits SOX Compliance System Implementation Optimization P&L Analysis Reporting Gathering, Processing Analyzing Data Internal Fiscal Controls Financial Statement Preparation Cash Management Account Reconciliation Tax Planning Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect Esprit de Corp) Highlights MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P A/R EDMS Experience March 2006 June 2014 Company Name City State Senior Accountant Managed accounting functions power gas company fleet highly efficient power plants (93 natural gas natural gas/steam cogeneration plants currently operation construction) provide 29K megawatts clean, reliable electricity 20 US states Canada. Managed executed accounting, treasury administrative functions fast-paced setting. Performed month-end close, journal entries (including non-standard entries), account balance sheet reconciliations, variance analysis forecasting functions. Executed commodity settlements resolve pricing disputes, volume variances issues. Drafted invoices based contractual agreements, reported status activity Northeast U.S. plants corporate offices. Prepared FERC reporting plants routine non-routine accruals. Interacted IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers teams daily basis. Selected Contributions: Successfully collaborated plant accountants, gas schedulers traders interpreting resolving challenges arose company's Commercial Group individual plants. Partnered Credit Group managing prepayment margin settlements, coordinating long-term deposits. Gathered data, validated accuracy prepared files estimates, journal entries, recurring transactions financial management accounting tasks. Planned facilitated internal third-party audit procedures, maintained Sarbanes-Oxley (SOX) documentation comply internal controls. Expertly reconciled CES Margin Call deposit activity, involved prepaid accounts liabilities, roll-forward FRS quarterly yearly schedules. As part month-end closings, researched differences financial trading systems, developed margin assist Financial Accounting team. Participated monthly calls regarding operational status plant facilities, coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings matters). Skillfully reconciled Nucleus Trading System PeopleSoft 9.1 financials, reconciled data GL accurately document gross margin. October 2005 March 2006 Company Name City State Accountant Analyst Performed accounting activities period significant corporate change, Borden Chemical, Inc., Resolution Performance Products, LLC Resolution Specialty Materials, LLC merged Bakelite AG form world's-largest producer thermosetting resins $4B annual revenue. Managed accounting processes (AP/AR account updates/reconciliations) speed accuracy. Interfaced vendors customers resolving discrepancies billing issues. Trained mentored newly hired staff. Streamlined day-to-day procedures. Selected Contributions:. Defined implemented highly efficient A/P processes documentation. Liaised clients seamlessly initiate Electronic Data Management System (EDMS) functions. March 2005 October 2005 Company Name City State Accountant Provided accounting expertise support investment management firm $129B assets management. Prepared quarterly, semiannual annual financial statements, oversaw SEC regulatory filings 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account seven AIM private asset management portfolios. Met financial reporting disclosure requirements. Selected Contributions:. Identified analyzed accounting reporting errors, recommended revisions well process improvements eliminate redundant issues. Entrusted timely accurate execution financial statements schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information many accounting tasks. July 2000 August 2004 Company Name City State Analyst Rotation Conducted pre-bankruptcy accounting financial analysis, post-bankruptcy claims compression tasks former provider natural gas, electricity communications products services wholesale retail markets. Prioritized completed full range accounting actions, consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules annual reports. Coordinated facilitated audits; systematically isolated, researched resolved issues. Analyzed variances. Performed month-end closing processes. Enforced GAAP guidelines. Assisted SEC filings. Selected Contributions: After bankruptcy proceedings, analyzed, reconciled negotiated settlements $.75B company's $100B+ claims filed debtor entities, secured agreements claimants resolve claims. Cooperated governmental inquiries/investigations; worked diligently minimize liabilities. Built foundation success Antonio's Flying Pizza Italian Restaurant, multigenerational family business landmark restaurant Houston. Gained valuable experience levels business financial operations, beginning ground floor advancing Vice President. Education 1 1999 UNIVERSITY OF HOUSTON City State Accountancy BBA GPA: Magna Cum Laude Awarded GPA Improvement Scholarship Accountancy Magna Cum Laude Awarded GPA Improvement Scholarship Credentials Training: Notary Public Texas Real Estate Salesperson License ACE Yellow Belt Training CPR Certified Super User Training PeopleSoft 7.5 9.0 Communication Interpersonal Skills Personal Information Active Volunteer, Houston-Chevron Marathon BP MS 150 (Calpine) continued. Languages Fluent Italian dual US Italian citizen Conversational Spanish Skills accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end Additional Information Community Involvement: Active Volunteer, Houston-Chevron Marathon BP MS 150 (Calpine) continued.",ACCOUNTANT
"ACCOUNTANT Skills QuickBooks, Sage, Lacerte, Intuit ProSeries (well-rounded applications functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, Data Analysis Management), Access (Intermediate), Outlook (Advanced), Power Pivot, PowerPoint (Intermediate)), CalBench, FASB GAAP standards (Accounting Standards Codification), Sarbanes-Oxley (SOX Sections) Generally Accepted Auditing Standards (GAAS/SAS No.) Experience Accountant January 2016 Current Company Name － City State Responsible cash accrual basis accounting cash receipts, A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, disability), payroll processing, petty cash, reconciliation discrepancies bank credit card transactions, escrow accounting Record appropriate trial balance adjustments including analysis relevant accounts Perform financial statement analysis evaluation business operations preparation financial statements Resolved tax issues, notices, engagements compliance IRS regulations, procedures, codes Filing federal state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite calendar year along payroll tax accounting procedures. Retail Wholesale Clothing Merchandiser Accounting Assistant February 2015 January 2016 Company Name － City State Oversaw A/R, A/P, tangible assets, revenue, expenses, cost goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, licenses), line credit, bad debts, returns allowances, credit card transactions, bank credit card reconciliations, payroll accounting accrual basis accounting Recorded month end, quarterly, year end closing accounts reconcile financial statements Performed administrative duties filing, opening sorting mail, scanning, printing, copying documents Implemented corporate, sales, payroll taxes accordance federal state compliance forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, NYS-45/NYS-45ATT Analyzed prepared financial statements vertical horizontal analysis forecasting Coordinated clients vendors accordance A/R A/P subsidiary ledgers aging schedule. Stock Clerk May 2010 August 2011 Company Name － City State Worked stocker three month probationary period refilling shelves. Promoted delivery helper duties include following: loading/unloading inventories, picking/packing orders, maintained customer relations reconciling errors clients' orders. Provided customer satisfaction proven track record increased sales approximately 10% product knowledge various suggested recipes. Restaurant Operations Manager September 1996 March 2004 Company Name － City State Managed business operations overseeing workforce training, developing, hiring, terminating, retention employees Maintained business organizational structure initiation, ratification, implementation, monitoring decision management processes Implemented customer satisfaction customer interactions intuitive approach customer's standards Increased revenue 20% social networking customers resolving issues meeting demands promptly Maintained hybrid accounting cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank credit card transactions along reconciliations, restated errors accounts immediately upon discovery analysis. Education Training Master Science Taxation LIU － City State Taxation Core focus Tax Accounting January 2018 Present Relevant Coursework: Insurance Qualified Employee Benefit, Employee Benefit Retirement Planning, Advanced Corporate Taxation, Tax Research Bachelor Science Accounting Hunter College － City State Accounting Core focus Financial Accounting Bachelors Science Accounting Principles I II, Computer Information Systems (Microsoft Office Suites), Accounting Applications Microcomputers (QuickBooks), Cost Accounting I, Introduction Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, Business Law I II ACTIVITIES/CERTIFICATES Accounting Society Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor Accounting Skills administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis Management, Filing, Financial Accounting, financial statements, preparation financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns",ACCOUNTANT
"PR EVENT MANAGER Summary Experienced creative marketing professional consistently delivers high-quality results-focused marketing content. In-depth knowledge social media PR management expertise identifying emerging market trends. Experience PR Event Manager Jan 2015 Current Company Name － City State Coordinate public relations activities. Manage social media platforms engage audiences across traditional new media. Research influencers initiate collaborations. Develop marketing communications plan including event strategy, sponsorship budget, goals. Evaluate opportunities partnerships, sponsorships advertising on-going basis. Coordinate details events venue, flyers, sales, entertainment, guestlist, artist booking, sponsorships, etc. Social Media Consultant Apr 2017 Current Company Name － City State Build execute social media strategy competitive research, platform determination, benchmarking, messaging audience identification. Moderate user-generated content line moderation policy community. Create original content. Continuously improve capturing analyzing appropriate social data/metrics, insights best practices, acting information. PR Social Media Manager Jan 2013 Jan 2017 Company Name － City State Develop follow growth strategy social media. ex: 180k followers 2013 vs 2.2m followers 2017 Instagram) --Manage PR Social Media Coordinators 20 international regions make sure follower growth rate constantly increasing. Manage brand's Social Media platforms Facebook, Twitter, Instagram, Pinterest, Tumblr, Youtube, Viva Radio, Snapchat, etc.) --Develop marketing communications plan including strategy, goals, budget tactics media relations strategy, seeking high-level placements print, broadcast online media. Research top influencers, competitors, trends. Plan execute events, influencer marketing, celebrity outreach, media monitoring, product placement social uses. Create timely engaging content optimized platform used intended audience. Scout photograph influencers models feature social media create new contents. Monitor sites customer service opportunities. Analyze report social media actions weekly basis successes new opportunities. Create engaging professional visuals reflect brand. Stay current PR social media trends tools. Attend networking educational events. Review marketing analytics weekly make informed decisions going forward surrounding social campaigns, influencers, messaging, etc. Media Specialist Mar 2017 Oct 2017 Company Name － City State Develop weekly social influencer programming across accounts. Manage local international account managers produce imagery, tags captions, make edits needed account planned post. Identify tastemakers social communities relate brand build partnerships brand advocates, influencers, creatives. Ensure Paid Social campaigns set-up properly QA'd. Curate grow social images website, ensuring page updated daily shoppable user generated content. Ensure PR/social content copy brand appropriate, accurate appropriately labeled. Engage community influencers social channels via liking, commenting, regramming imagery. Report performance growth weekly monthly basis. Support aligning domestic agencies create execute year-long strategy, including events, increase brand awareness. Work ensure media placements increase sales. Media Manager Oct 2017 Current Company Name － City State Manage media inquiries interview requests. Create content press releases, byline articles keynote presentations. Build relationships thought leaders grow industry awareness. Manager social media accounts 6 million followers total. Work celebrities stylists increase revenue. Monitor SEO web traffic metrics. Communicate followers, respond queries timely manner monitor customer reviews. Stay up-to-date current technologies trends social media, design tools applications. Design implement social media strategy align business goals. Set specific objectives report ROI. Education Training Bachelor Arts International Studies 2013 Queen's University － City State Canada International Studies Skills Adobe, Advertising, benchmarking, competitive research, forecasting, Google Analytics, Marketing research, marketing communications, Photography, press releases, Product marketing, sales, Social Media platforms",APPAREL
"DIRECTOR OF PR SOCIAL MEDIA Executive Profile Dynamic results-driven Senior Public Relations Executive 7 years experience impacting brand presence, performance profitability internationally. Strategic leader notable success development execution public relations, marketing social media campaigns. Well-connected individual extensive global network editors, journalists, stylists, producers, talent agents fashion influentials. Well-versed multiple social media platforms proven track record establishing social media presence. Areas Expertise Media Relations Marketing Collateral Development Market Launches Strategic Planning Execution Internal Communications Acceleration Social Media Footprint Social Media Strategy Execution Budgetary Planning Client Relationship Management Strategic Partnerships/Alliances Community Outreach Crisis Management Event Planning Fashion Show Production Data Analysis Professional Experience Director PR Social Media 06/2015 Current Company Name City State Lead PR Social Media Strategy relaunch dELiA*s, successfully repositioning company leading teen brand among competitors. Managed critical sponsorship opportunities dELiA*s Teen Vogue's Back To School Program, 5 Seconds Summer Concert Series, BearPaw x dELiA*s free ads Geoffrey Tron Screen Times Square. Secured extensive Press Social Media coverage dELiA*s November Catalog Cover: Teen wonderchef NY Times Cover Star, Flynn McGarry. Spearheaded managed PR Social Media Campaigns Alloy Apparel took critical market share social media footprint Long Tall Sally leader Tall Women's Clothing 6 months. Initiated use User Generated Content (UGC)on brand's website paid ads, resulting substantial increase positive brand sentiment, brand awareness brand revenue Increased brand revenue companies social media efforts amounted revenue 5 times bigger initial investment. Created brand ambassador program companies included series high-profile bloggers, influencers celebrities cost brand served continuous form income brand awareness Collaborated E-Commerce Marketing support drive key promotions organically well paid media campaigns Provided in-depth data analysis social media reporting brand Managed budgets made best use budgetary funds Managed internal team 3, external PR agency, external ad agency, 1 UGC management agency. Nurtured cultivated strong relationships Fashion Directors, key Trade, Ad Finance publications, Fashion Stylists Bloggers contemporary teen markets. PR Manager 02/2012 06/2015 Company Name City State Primary Press Liaison Foley+Corinna, Isabella Fiore, Snob Essentials, Charlotte Ronson, L.A.M.B.and NARR. Managed staff 4 employees development execution global public relations, event planning, marketing advertising programs US South Korea. Secured continuous stream high-profile celebrity, blogger, fashion influencer, TV, print web placements brand. Secured strategic partnerships CFDA, Faberge's Big Egg Hunt, Christie's, Studio A School, Covet Fashion, Refinery29 Shops, Celebrity Exotics, Lucky Shops, SpringNYC cost company. Seasonally collaborated Seventh House PR, Factory PR, HL Group, Autumn Communications, Paul Wilmot Communications event fashion show production, West Coast initiatives celebrity seeding opportunities. Initiated lead Brand Revival initiative Isabella Fiore. Managed strategy around launch Foley+Corinna, Isabella Fiore Snob Essentials HSN. Played incremental role Brand Strategy development, Marketing activation Brand Extension Initiative. Responsible charitable initiatives. Assisted production Charlotte Ronson L.A.M.B. fashion shows presentations NYFW. Served official company spokesperson. Account Executive 07/2011 02/2012 Company Name City State Managed 8 client accounts (Jewelry, Accessories, Contemporary Clothing, Handbags, Denim) Secured numerous high-visibility product placements maintaining close communications major celebrity representatives/stylists, top editors, bloggers high-fashion tastemakers. Brought 21 new potential client accounts within 2-month period Spearheaded organizing partnerships/collaborations charity organizations (Project: Camille Zarsky Charity Water) Introduced dynamic collaboration initiative celebrity endorsements up-and-coming designers Supervised social media activity 3 client accounts Spearheaded Shine Media's international service outreach Paris Produced tangible increase brand awareness customer demand client. PR Marketing Coordinator 09/2009 02/2010 Company Name City State Handled communications press, media, stylists celebrities. Researched secured 12 luxury advertising partners. Covered shows conducted interviews designers New York Fashion Week (September 2009). Negotiated new high-profile partnership opportunities. Public Relations Executive 01/2009 07/2011 Company Name City State Managed client accounts (Ready-to-Wear, Accessories, Lifestyle, Hospitality, Education. Secured magazine covers celebrity placements history agency (Beyonce, Rihanna, Taylor Swift, Vanessa Hudgens, Kelly Clarkson, Scarlett Johansson, Paris Hilton, etc.) Wrote, formatted disseminated key press materials (press news releases, fact sheets, bios, newsletters). In charge agency's social media pages, website content updates email newsletter. Actively seeked secured new partnership sponsorship opportunities (Swarovski, CFDA). Produced annual reports, new client proposals, new marketing advertising material agency clients. Communicated daily major national international publications, newspapers, stylists bloggers regarding sample requests media placements. Fostered relationships networking opportunities colleagues, clients media. Organized produced Fashion Week presentations, launch events press previews variety clients. Managed US press Inaugural Event Burj Khalifa Tower Dubai. Public Relations Associate 08/2008 10/2008 Company Name City State Assisted aspects preparation production eight fashion shows New York Fashion Week (Mara Hoffman, Alexandre Herchcovitch, Buckler, Sabyasatchi, Yigal Azrouel, Araks, Jeremy Scott, House Holland) Preparation execution high-profile events after-parties Fashion Week Created daily monthly Press Clips Updated Press, Trade Media Contact Lists, Responsible sample trafficking sample database. Public Relations Global Communications Assistant 11/2007 05/2008 Company Name City State Played key role communications launch Vera Wang's new advertising campaign Greece. Assisted production Vera Wang's Ready-to-Wear Lavender Label fashion shows NY fashion week (February 2008). Responsible sample trafficking publications (sending, monitoring receiving samples). Created monthly credit reports. Marketing Intern 11/2007 04/2007 Company Name City State Assisted company presentations new clients. Edited press marketing materials. Communicated high-end accounts delivered brand assets needed (Barneys, Selfridges, Harvey Nichols, The Mandarin Oriental). Handled sample requests. Education Master Science Marketing 9/2006 UNIVERSITY OF BATH City United Kingdom Bachelor Science International Economic Political Studies 9/2005 UNIVERSITY OF MACEDONIA City Greece Minor: Political Studies Diplomacy Thesis: The Phenomenon Brand Extension International Luxury Brands Model United Nations (MUN) General Assembly UN (2014) Supreme Court The Hague (2013) Languages Greek Native, English (US Resident) Fluent (Proficiency Cambridge, TOEFL), French Fluent (Sorbonne I), Spanish Intermediate (Basico), Japanese -Beginner (1 year) Technical Skills MAC OS, Microsoft Office, Word, Excel, PowerPoint, Outlook, Photoshop,Cision, Fashion GPS, Social Annex.",APPAREL
"TEACHER Professional Summary To enthusiastic, highly motivated dedicated instilling children passion become life-long learners obtaining position Enrichment Specialist Perry Hill School. Skills Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome Applications, Infinite Campus Work History August 2010 Current Teacher Company Name City State Executed lesson plans evaluated effectiveness assessment reflection Created visual supports, using technology enhance differentiate instruction Use Go Math, Eureka, Engage NY, IXL Khan Academy resources provide math instruction Lead inquiry-based student investigations FOSS Science Program using Next Generation Standards Work Common Core Next Generation Standards provide structured instruction Provide Smarter Balanced NWEA Test Preparation Mathematics Science Create instructional materials strategies consistent student learning behavioral needs Utilize Positive Behavior Support (PBS) Program provide positive reinforcement preventive measure disruptive and/or inappropriate behavior Collaborate grade partners provide consistent instruction, develop implement grade-level goals Update teacher infinite campus homework, grades events extend parental student communication. August 2008 June 2010 6th Grade Teacher Company Name City State Provide balanced literacy program fifth graders based Shelton's curriculum goal whole, small, whole Reader's Workshop Model, order increase student growth reading stamina comprehension skills Use various strategies procedures small group instruction increase student growth vocabulary, fluency, comprehension Utilize Technology across multiple content areas Teach students strategies previewing books choose book ""just-right"" Provide Writing Instruction Writer's Workshop model Utilize Houghton Mifflin Anthology model various meta-cognitive reading strategies Supplement curriculum various non-fiction texts Utilize Literacy Work Stations small group instruction time, Independent Daily Reading Station, Word Study Station, CMT Strand Work Station Provide small group instruction based analysis weak CMT strands, well skill needs subjects Reading, Writing, Math Administer analyze Developmental Reading Assessment (DRA 2) Provide application lessons improve students' Degrees Reading Power skills Connecticut Mastery Tests Used Everyday Mathematics Curriculum provide math instruction Lead inquiry-based student investigations FOSS Science Program Provide Connecticut Mastery Test Preparation Reading, Writing, Mathematics, Science Create instructional materials strategies consistent student learning behavioral needs Utilize Positive Behavior Support (PBS) Program provide positive reinforcement preventive measure disruptive and/or inappropriate behavior. September 2007 June 2008 Special Education Tutor Company Name City State Modify math curriculum created worksheets sixth grade student accordance IEP objectives Create accommodated quizzes, tests, lesson study guides sixth grade Social Studies curriculum Provide small group instruction core content subjects K-6 general education classrooms Provide assistance general education teacher using Inclusion Model instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer Brigance Inventory Basic Skills special education students Administer CMT's special education students Provide accommodations sixth grade Writer's Workshop group six students Planned implemented introduction 6th grade Science Embedded Task utilizing Scientific Method Create visual supports using technology enhance differentiate instruction Observe assist Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, Literature Circles. Education 2003 Diploma Derby High School City State 2007 NCATE Endorsement, National Council Accreditation Teacher Education Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) Southern Connecticut State University City State 2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) Southern Connecticut State University City State NCATE Endorsement, National Council Accreditation Teacher Education Remedial Reading Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award May 2007 Bachelor Arts Psychology Psychology Passed Praxis II (Regular Education) *Passed Praxis II (Special Education) *Remedial Reading Remedial Language Arts, Grades K-12 (102 Certification) *Passed Reading Test Skills Arts, Basic, book, content, Council, K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer Additional Information MEMBERSHIPS/HONORS: Academic Dean's List Southern Connecticut State University (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior",TEACHER
"INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure position Information Technology challenging competitive environment, information systems, network development, design diagnostics fully utilized, offer new refreshing ideas environment improvement efficiency Networking Security related areas offer opportunity advancement. Troubleshooting analytical skills capacity accurately identify assess problems providing expert solutions. Dedicated providing quality customer support; consistently meet exceed client needs providing service beyond expectation. Communication interpersonal skills abitility listen effectively respond appropriately maintain mutual comfort level relating diverse group individuals. Proven project management abilities; able assume multiple responsibilities remain productive within time-sensitive fast-paced environments. Recognized professionalism, thoroughness, commitment quality teamwork. Ready assume new challenges meet succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers Printers set installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi iSPI (similar Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 July 2015 Company Name On-Site headquarters VPSI. Establish maintain high level customer service relative internal external customers. Provide technical leadership support planning keeping track IT budget. Installing network hardware software including network operating systems, managing maintaining 12 local physicals 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS servers workstations. Works assignments moderately complex nature. Addressing network issues. Support small LAN/WAN network-level problems live network using network management tools. Corrects suggests alternative solutions problems. Ability plan prioritizes, organize document work maximize performance. Work end users collect, analyze evaluate business information system requirements. Work VPSI business units/programs design develop functionalities meet business requirements. Use judgment creativity design approach meet requirements/specifications provided business development project managers. Responsible estimating, creating, meeting timeline development release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, implement plan. Test site application ensure proper operation freedom defects. Review, analyze, perform web site content updates accordance customer's instructions, standards, guidance. Attend scheduled meetings participate lead team member accordingly. Network Management System Engineer May 2008 December 2014 Company Name － City State Working NMS team designs develops BSM/ NNMi-iSPI HPNA analyze, anticipate remediate service health issues quickly, efficiently. Optomize performance availability across applications, system, networks storage, cloud, virtual traditional IT environments. Improves user experience lower cost business. With NNMi-iSPI network operations team efficiently manage network size, reduce business risk downtime, increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities add awareness specialized network environments, providing team information needs anticipate quickly find fix problems. In addition, unified workflows enabled advanced integrations, repair network faults HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 responsible deploying applications services NMCI affiliated USMC networks. Supported system infrastructure associated NMCI (Navy Marine Corps Intranet) project compliance Service Level Agreement (SLA) Department Navy (DoN) Marine Network. Testing, Certification Delivery Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, Requirements Traceability Matrix (RTM) best support enterprise ensure project requirements solutions delivered collaborative timely manner engineered solutions. Responsible testing, validating certifying solutions, Incentive Projects Proving Center Lab, NMCI project. Utilize HPES testing methodology; analyze testing requirements basis developing testing scenarios test level executed project. Analyze results testing process recommends solutions. Define, identify, collect organize detailed information relating testing requirements. Interact project team gain understanding business environment, technical contact, conformance criteria. Understand use appropriate automated testing processes tools. Stay current established tools, techniques technologies. Supports knowledge management collaboration participation testing discussion, communities improving testing collateral lessons learned Involved Design, installation, configuration, maintenance, remote management coordination various network gear 3 different large-scale Lab environments. Co-ordinate Certification deadlines Engineers Project Managers, provide implementation plan needed. Installation configuration Juniper Netscreen Firewalls/VPN, setting site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage responsible Symantec Endpoint Protection Development Lab Model Office. Knowledge working Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working Classified TACLANES Type-1 devices, TALON, SecNet. Familiar VoIP Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, Video Tele-Conferencing (VTC) products Deployed re-imaged desktop laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 May 2008 Company Name Under general supervision, monitors, operates maintains hardware, software, networks computing platform. Configures, assembles installs microcomputers, workstations and/or peripheral equipment. Performs first line support service interruptions printer routing, power outages, wiring problems, malfunctioning servers. Escalates unresolved problems expedite resolution. Maintains disaster recovery procedures LAN related equipment/software. Upgrades, modifies replaces hardware, software network components. Performs system backup recovery activities. Migrating data/users profiles. Creates maintains user login identification (user id) information login scripts. Install Software, configure maintain Desktops, Laptops, printers, scanners, peripheral equipment. Provide advice guidance recommended software hardware peripheral equipment. Responsible connecting new client PC's network ensuring network compliance. Troubleshooting network connectivity, network printing, user access issues. Build maintain computer systems performed memory upgrades. Provide local remote desktop support department data recovery center. Monitors system performance, gathers data, prepares management reports. Audits hardware/software inventory ensure integrity well licensing compliance. Updates maintains site administration manual documentation. May provide user orientation hardware, software network operations. Keeps abreast emerging operational support technologies industry trends. Hardware Knowledgeable troubleshooting, installing, configuring maintaining PC based hardware, related types desktop PC notebook hardware including motherboards, CPU memory, sound video, hard drives, CD/DVD ROMs, card readers, USB devices; external input/output devices printers, scanners, cameras. Software Troubleshooting, installing, configuring maintaining major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 May 2007 Handle incoming customer call (Classified unclassified) gather information customer problem, resolving user problems create ticket customer inquiries Remedy system. Perform troubleshooting problem resolution follow-up related LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications Windows applications. Run As admin log users desktop general network trouble shooting fix users technical issues, resolving issues phone. Utilizing Even Viewer find correct errors, event occurs fix issues. Log support calls resolve issue dispatch appropriate area resolution. Install configure applications. Process tickets respond emailed inquires. Lab Tech January 1999 July 2006 Company Name Responsible gathering assimilating data batteries cellular qualification battery research department. Wrote tests scripts Arbin Instrument Sigmar System tester perform various functions battery qualification. Work schematics, engineering drawings, written verbal instructions. Determined whether part functioning within parameters, analyzed data found. Imported data Excel spreadsheet battery qualification report. Prepared excel graphs, spreadsheets battery team departments. Managed organized lab efficiency. Streamlined Arbin tester temperature chambers maximum usage. Designed test fixtures various shape sizes battery cell pack procedures system test. Interfaced software mechanical departments battery tests. Researched specific equipment accessories purchase installation lab. Education Onsite training Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security COMTIA 2009 Onsite training Juniper Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education Technology Electronics Technology (900 hours Lecture Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written",INFORMATION-TECHNOLOGY
"SENIOR SALES MANAGEMENT CONSULTANT Professional Summary Executive-level Business Manager entrepreneur experience running start-ups, emerging companies alternative investments. Strong technology product development expertise focus building strategic relationships. Proven track record creating scalable customer service operations infrastructures leveraging social media nurture relationships customers. Skills Work History Management Consultant/Sales Executive 06/2017 Current Company Name – City State Holistic solutions client identifying new products/services ranging banking solutions alternative investment opportunities Holistic solutions client identifying new products/services ranging banking solutions alternative investment opportunities Established relationships key decision-makers within customer's organization promote growth retention Capitalized industry marketplace trends strategize solutions enhance business operations Over $7 million dollars insurance lines sold 36 months Over $140,000 Net Commissions Year 1. $180,000 NC Year 2. $200,000 expected Year 3 Ranked eighth 170 agents nationwide • Conduct site visits assess needs, demonstrate p Facilitated 37% increase top line sales 24 months Drove retailer engagement, improved retailer satisfaction earned retailer advocacy communication relationship management Senior Small Business Analyst/Consultant Manager 06/2015 05/2017 Company Name – City State Conducted thorough reviews small business operations various vendors devise deploy improvement strategies, facilitating consistent returns Created $10 Million new business accounts, selling AMEX brand small businesses Sold business management financial tools C-suite executives Developed new lines communication business opportunities business owner AMEX • Helped commercial banking qualifying clients commercial loans Lines Credit Utilized financial statement analysis skills highlight areas business needed help find resources getting help Created new avenues success small businesses utilize suite American Express business products Counseled identified key areas success small companies focus Developed key relationships CPAs, attorneys, mortgage centers influence result generating new leads new business well important referrals Executive Director Operations 01/2011 03/2015 Company Name – City State Set administered annual operating budget Scouted franchise locations, negotiated leases, oversaw facility build equipment orders installations Tracked employee attendance punctuality, addressing repeat problems quickly prevent long-term habits Trained, coached mentored staff ensure smooth adoption programs Managed 112 team members across 14 departments, resulting approximate 22% increase annual revenue YOY 11 years Devised, deployed monitored processes boost long-term business success increase profit levels 32% Increased profits assessing effectiveness advertising employee training projects Trained, coached mentored staff ensure smooth adoption new sales customer service initiatives Spearheaded overhaul company best practices, leading significantly increased staff retention rates top-ranking industry leader Supported regulatory compliance overseeing audits verify protocol adherence Startup Founder 11/2004 02/2011 Company Name – City State Founded Brooklyn based fitness start-up company focused high level, elite clientele Built referral pipeline remaining active community, establishing referral networks resources Shared mission organization public successful community outreach marketing strategies Spoke professionally customers regarding complaints, gathering necessary information make educated decisions address issues Established administered annual budget effective controls prevent overages, minimize burn rate support sustainability objectives Assessed financial reports statements regularly update processes operations greater profitability Managed day-to-day business operations, including accounting, finance, HR, marketing public relations Financial Services Representative/Analyst 07/1999 02/2004 Company Name – City State Managed portfolio affluent clients high net worth Retail client banking, investment advisement, estate planning basic tax advisory work Heavy phone sales, client building, continuously excelling sales goals revenue generation Stock Trading, Pink Sheets, Small Cap Mid cap stock selection advisement retail clients Served brokerage clients fixed annuities, SPDRS financial products Managed currency exchanges retail investment opportunities European foreign markets Entered member transaction data online banking software Worked potential investors support IPOs ensure success Worked clients finance companies find optimal solutions financing Acted liaison customers funders increase overall funding 92 remove financial roadblocks Education B.S Business Administration 2019 Northern Arizona University City Certifications Life, Accident Health License Certified Personal Trainer (CPT) Excel Spread Sheets Sales Force SaaS, SPSS, Enterprise Software Google Analytics Heal Code Mind Body MS Suite (Power Point, Word, Derivatives) Various Marketing Platforms (Constant Contact, Mail Chimp, Etc)",FITNESS
"PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A. Summary Executive administrative support professional offering versatile office management, planning research skills. Committed quality performance, cognitive thinking management organizational goals. Seeking position Development Executive Assistant skills identifying project strategies locations utilized mutual growth success. Particularly wish apply extensive research skills customer service experience dynamic real estate setting. Highlights Strong interpersonal communication skills Articulate well-spoken Professional mature Meticulous attention detail Results-oriented Russian (fluent) Spanish (advanced reading writing) Advanced MS Office Suite knowledge Time management Database management Conference planning Travel administration Business correspondence Executive presentation development Employee training development Accomplishments Awarded bonus recognition managing addition 50 staff members. Planned corporate meetings, lunches special events groups 50+ employees. Supported Deputy Minister (Russian Federation) personal document management, calendar organization collateral preparation meetings government officials. Helped manage coordinate installation roadway parking lot project within entire commercial development. Wrote produced series 10 audio print stories ""PRISM"" radio broadcast investigating economic development trends Washington, D.C. Metropolitan area (INTL TV, Services, Inc.) Earned ""Dean's List"" 2012 2014. Experience Company Name City State Personal Assistant/Intern Deputy Minister Construction Housing- Sierra, E. A. 10/2014 12/2014 Organized files, developed spreadsheets reports. Managed day-to-day calendar DM. Created maintained spreadsheets using advanced Excel functions calculations develop budget reports lists. Created PowerPoint presentations used local construction projects. Handled media public relations inquiries. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Planned travel arrangements 10 executives government officials. Researching analyzed current economic trends urban mixed-use development. Company Name City State Executive Assistant Director Operations CEO 05/2011 06/2014 Managed CEO's complex frequently changing travel arrangements coordinated pre-planning trips. Managed external contacts CEO kept track periodic communication needed priority contacts. Created expense reports, budgets filing systems. Conducted research prepare, gather proof briefing materials, agendas decks executive-level meetings. Processed travel expenses reimbursements. Assisted team building initiatives overall support maintenance organizational culture employee morale. Supported human resources department annual employee review process manage performance merit increases. Directed administrative functions directors, principals, consultants key managers. Translated edited Russian Spanish news media English. Frequently used word processing, spreadsheet, database presentation software. Company Name City State Teacher Assistant 01/2006 06/2006 Developed taught Spanish language lessons promote student interest teacher's behalf. Fostered meaningful relationships among students team-work community service projects. Collaborated team faculty develop after-school Spanish tutorial programs. CompanyName City State Loan Officer Intern 01/2005 12/2005 Compiled database loan applicants' credit histories, corporate financial statements financial information. Developed maintained relationships local real estate agents. Learned originate, review, process, close administer customer loan proposals. Maintained strict confidentiality bank records client information. Reviewed edited loan agreements ensure accuracy. Education Master Arts Economics Community Development 2015 Pennsylvania State University City State GPA: 4.0 Bachelor Arts International Relations; Spanish Language 2008 George Mason University City State GPA: 3.2 Skills People skills; Interpersonal communication, client/employee/student relations, customer service, team building, cultural diversity experience advanced problem-solving. Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing editing",CONSTRUCTION
"SENIOR CONSULTANT Experience Senior Consultant 09/2015 Current Company Name – City State Manage relationship CVS Health Med D enrollment operations EGS (Expert Global Solutions), a. vendor contracted process member centric requests operational processes 230+ employees. Engage. site directors, operations managers, HR, trainers, workforce consultants, supervisors strategically. resolve workflow deliverable issues. Ensure continued service delivery quality satisfaction EGS successful working relationship CVS EGS. Travel two main sites bi-monthly Med D's annual enrollment period ensure successful training execution. Set service expectations line business. Successfully brought vendor site 100+ employees 2-month period, including access systems, training escalations. Raised quality 70% average 98% holding CVS business process owner accountable providing job aids, updating old work instructions hosting level 3 meetings CVS BPO, vendor trainers, supervisors leads review errors. Consultant/Systems Consultant 05/2012 09/2015 Company Name – City State Produced MedForce Navigation, workflow work instructions, management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) various user groups. Partnered closely with. CVS Caremark trainers new hires system manuals, building maintaining MedForce bins,. workflow, scheduled jobs. Produced cabinets, bins workflow methods claims corrected errors documents routed incorrectly within MedForce. Developed training materials one major systems used CVS Health enrollment operations department. Trained 300+ employees system in-person via level 3, creating forms workflow components within system. Installed maintained system new existing employee workstations. Assisted resolving escalated requests coming MedForce administrative team's mailbox. Created helped maintain outgoing member services daily reports. Assisted escalated issues within Member services scanning team. Built MedForce forms claims workflow bins, documenting codes. Conducted data reconciliation reports workflow discrepancies. Developed training agendas materials specific various departments. Consulted internal business partners best-in-class strategies workflow development metrics reporting. Assisted enrollment recon project, managing credit card recon removal MedForce project. Managed submission change control tickets UAT testing MedForce enhancements. Developed document imaging templates successful OCR scanning. Coordinator II /Administrative Assistant 03/2010 01/2012 Company Name – City State Provided assistance managers supervisors administrative requests. Organized imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms member services workflow bins document codes. Created new hire profiles views MedForce quality control scanning inputs. Trained new hires assumed responsibility daily Recon spreadsheet processing imports. Devised daily new member roster loads manually installed MedForce icons member services new hire desktops. Managed daily reinstatement processing imports, BEQ TRR code processing imports, ICE TRR code processing imports. Maintained 10-day letter QC reports corrective action. Coordinator I /Administrative Assistant 01/2009 01/2010 Company Name – City State MedForce Technology Supported Medicare D Operations incoming member correspondence. Identified type request. scanning mail imaging system various providers corresponding workflow, task type and. bin. Processed daily faxes various email inboxes, identified type request imported imaging in. MedForce. Created fulfilled supply requests, maintaining scheduling conference rooms. Coordinated benefits survey processes accordance Medicare guidance. Coordinated tracked dis-enrollments, late enrollment penalties, reinstatement letters accordance Medicare guidance. Delivered audit support MedicarePart D. Updated report leadership mail counts daily. Assigned daily tasks imaging system coordinators within MedForce. Executed daily pre-forecast tasks undeliverable mail outbound enrollment verification calls accordance Medicare guidance. Maintained email box coordination benefits. Education High School Diploma Phoenix College Summary Positive results-focused Consultant 14+ years' experience customer service, administrative, leadership skills. Adept building contributing enterprise dedicated enriching customer satisfaction. Methodical staff support coach, focusing development peers employees ensure continued success company leader. Highlights MedForce technologies Written communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training development Medicare systems: MARx Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written communication skills",CONSULTANT
"SALES ASSOCIATE Career Focus I dedicated, hardworking woman. I trying provide growing family. I great people, handle well difficult situations. I looking eventually go back school better life well. As I seeking type employment able provide daily needs children. Skills Speaking Sales Marketing Customer personal Service Active Listening Critical Thinking Reading Comprehension English Language Judgement Decision Making Social Perceptiveness Persuasion Clerical Coordination Monitoring Time Management Negotiation Mathematics Service Oriented Food Production Active Learning Learning Strategies Instructing Production Processing Education Training June 2011 Stanhope Elmore High School － City State GED Work Experience Sales Associate 11/2015 － 12/2015 Company Name － City State Greet customers ascertain customer wants needs. Recommend, select, help locate obtain merchandise based customer needs desires. Answer questions regarding store merchandise. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Place special orders call stores find desired items. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Exchange merchandise customers accept returns. Bag package purchases, wrap gifts. Clean shelves, counters, tables. Server/Server Assistant 08/2011 － 01/2012 Company Name － City State Check customers ensure enjoying meals take action correct problems. Collect payments customers. Write patrons' food orders order slips, memorize orders, enter orders computers transmittal kitchen staff. Prepare checks itemize total meal costs sales taxes. Take orders patrons food beverages. Serve food beverages patrons, prepare serve specialty dishes tables required. Present menus patrons answer questions menu items, making recommendations upon request. Clean tables counters patrons finished dining. Roll silverware, set food stations set dining areas prepare next shift large parties. Inform customers daily specials. Explain various menu items prepared, describing ingredients cooking methods. Prepare tables meals, including setting items linens, silverware, glassware. Stock service areas supplies coffee, food, tableware, linens. Remove dishes glasses tables counters, take kitchen cleaning. Assist host hostess answering phones take reservations to-go orders, greeting, seating, thanking guests. Perform cleaning duties, sweeping mopping floors, vacuuming carpet, tidying server station, taking trash, checking cleaning bathroom. Perform food preparation duties preparing salads, appetizers, cold dishes, portioning desserts, brewing coffee. Escort customers tables. Fill salt, pepper, sugar, cream, condiment, napkin containers. Garnish decorate dishes preparation serving. Provide guests information local areas, including giving directions. Sales Associate 01/2011 － 05/2014 Company Name － City State Use computers various applications, database management word processing. Answer telephones give information callers, take messages, transfer calls appropriate individuals. Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Count money cash drawers beginning shifts ensure amounts correct adequate change. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Sell tickets items customers. Calculate total payments received time period, reconcile total sales. Monitor checkout stations ensure adequate cash available staffed appropriately. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Sort, count, wrap currency coins. Stock shelves, mark prices shelves items. Request information assistance using paging systems. Compute record totals transactions. Compile maintain non-monetary reports records. Offer customers carry-out service completion transactions. Recommend products customers, based customers' needs interests. Answer customers' questions products, prices, availability, product uses, credit terms. Train customers' employees operate maintain new equipment. Pack customer purchases bags cartons. Stock shelves, racks, cases, bins, tables new transferred merchandise. Stamp, attach, change price tags merchandise, referring price list. Receive, open, unpack issue sales floor merchandise. Clean display cases, shelves, aisles. Design set advertising signs displays merchandise shelves, counters, tables attract customers promote sales.",SALES
"SR. BUSINESS DEVELOPMENT DIRECTOR Professional Summary Highly ambitious business development background sales, marketing, Expertise market analysis, forecasting client needs assessments. Motivated business sales solid experience managing levels large-scale projects, including budgeting administration. Experienced professional strong leadership relationship-building skills. Skilled experience Aerospace industry. Familiar spare parts re-manufacturing. Dynamic communicator consistently exceeds goals company expectations. Client-focused Sales Representative 8+ years providing solutions customers. Solid understanding systems program areas]. Skills Strong verbal communication Data management Process implementation Powerful negotiator Budgeting finance Team leadership Self-motivated Project management Conflict resolution Risk management processes analysis Work History Sr. Business Development Director 01/2014 Current Company Name – City State Manage develop business relations insurance marketplace clients sales. Direct sales team software sales nationally. Consult clients assess technology requirements advise software address needs. Lead project management complete life cycle software build customization. IT Program Manager 01/2012 01/2014 Company Name – City State Successfully built confidence trust major companies, Xerox software support astute assessment client needs development strategies meet them, raising customer satisfaction ratings 'not happy' 'extremely happy'. Devised implemented core process project management ensured sustained support, eliminated errors achieved high levels customer satisfaction. Managed projects support teams providing high quality service Xerox clients Europe USA, installing supporting scanned invoice data software international network installation 4 countries. Directed team 15 setup complex Xerox mailroom Poland, networked 3 countries, budget $2M. Provided project management full lifecycle enhancement break fix projects, recovering lost revenue. Quality Engineering Analyst 01/2007 01/2011 Company Name – City State Instructor Six Sigma tools implementation techniques classroom setting. Assisted preparation marketing materials inter-departmental clients. Implemented Six Sigma site support best practice, lead 20 departments Six Sigma Lean pilot projects production line business practices including conducting process improvements Root Cause Analysis. Coordinated Six Sigma best business practices/tier audits/environmental health safety planning rocket engine production NASA support configuration management Led team achieved company 'Gold Standard' development delivery customer focused strategy consistently achieved error free completion, time delivery, full consultation customer ensure needs met. On time delivery equated savings $1.5M company. Developed quality management programs assist internal staff, suppliers, customers partners initiatives re-engineer processes methods ensured attainment cost, efficiency quality objectives. Assessed, monitored implemented systematic process improvements wide variety complex projects including limited building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear Electric ION engine, RL10, F119 F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst 01/1997 01/2007 Company Name – City State Played key role Advanced Projects Group Radar cross section X Ku band Material science methods ceramic materials AutoCAD Nozzle design jet engine infrared applications. Technical analyst F-22 F119 engine F-35 F135 engine IR Radar cross section analysis Held responsibility providing information security support classified Nispom programs. Provided department business development consultancy identify implement process improvements. Key design support computer contractors implementing classified computing center. Distributed Computer Systems Analyst Network Administrator 01/1990 01/1996 Company Name – City State Provided computer consultancy support 200 workstations across 5 counties. Installed maintained Microsoft Windows server networks. Coordinated managed computer equipment logistics. Skills analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy Education Doctor Business Administration Management (D.B.A Argosy University City State Master Business Administration (M.B.A Embry Riddle University State B. S. Computer Science Computer Science 1984 Southern University City State Additional Information AWARDS ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 2008 Eagle Award (Cost saving company $500,000) 2002 High Performance Achievement Award (F22 F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman (private pilot)",BUSINESS-DEVELOPMENT
"MANUFACTURING TECHNICIAN OPS COORDINATOR Professional Summary To apply current education obtain placement agency provides services clients seeking treatment substance use/abuse, Intimate Partner Violence PTSD. Professional Experience 04/2017 01/2015 Company Name Volunteered Albuquerque Fashion Week. I worked booth displayed business like clothes shoes homeless women men reintegrate workforce. Walking Chiari, June 7-9, 2013 Help organize charity walk raised money individuals living Chiari. Master Practicum Perfectly Imperfect 242 hours IOP Substance Use/Abuse treatment program using Matrix modality. HRT treatment using Wexler model treat clients referred agency Intimate Partner Violence. Seeking Safety treatment program geared towards working individuals experiencing possible violence, PTSD, Substance use/abuse. Worked clients group setting. Helped clients identify led referred agency treatment. Provided clients necessary skills involving relapse prevention. Worked clients family members identifying ways user family member work together rebuild broken relationship caused use/abuse drugs alcohol. Worked clients learn skills help move intimate partner violence, PTSD, substance use/abuse. Practicum Internship 208 hours Bernalillo County Department Substance Abuse Program Metropolitan Assessment Treatment Services (Mats) program offers 3-10 day detox program individuals wanting detox alcohol and/or drugs. Supportive Aftercare Community (SAC) 6 month transitional living program works individuals trying remain sober. The program teaches clients life skills support sober living. Milagro program houses pregnant women trying remain sober. The program teaches clients life skills child care education. Worked CIU performing vitals intakes clients preparing enter Mats Detox. Provided clients community resources offer substance abuse treatment outside detox. Shadowed technicians dispensing client's medications updating client files. Observed Community Reinforcement Approach group sessions LADAC practitioners facilitate SAC program. CYFD Practicum 45 hours Bernalillo County Department Substance Abuse Program Metropolitan Assessment Treatment Services (MATS). Shadowed technicians working clients detox facility. Safety Center. Shadowed LADAC practitioners performing intakes, assessments facilitating group sessions CCP clients. 01/2001 09/2007 Manufacturing Technician Ops Coordinator Company Name － City State Certified Level 2 Ops Coordinator Wet Etch Thin Films. Responsible communicating area priorities. Responsible attending Middle Shift End Shift meetings discuss area strengths, weaknesses tool availability. 12/2015 Company Name Participated setting celebration held foster youth, mentors, family, community members. Assisted participants making creative gift boxes. Albuquerque Turkey Trek, November, 26, 2015 Provided assistance participant registration. Ensured runners received hydration passing various check points. Proceeds event went NMCAN. Building futures foundations, October 30, 2015 Helped provide safe, healthy environment foster youth build relationships memories. Haven House, March 20-25, 2015 Participated clothing drive women children staying Haven House. Certified Level 2 Trainer Responsible training new hires employees areas equipment. Responsible maintaining Gas equipment entailed mechanical adjustments ensuring proper alignments handing wafers. Performed test procedures Wet Etch benches qualify correct amount chemicals used. Inspected wafers defects incorrect die yield make certain quality product coming tools. Education Training 2015 Bachelors Social Work New Mexico Highlands University 4.0 Awarded Honor Roll Certificate consecutive terms 2014 Associates Arts Child, Youth, Family Development Social Work Central New Mexico Community College － City State Child, Youth, Family Development Social Work 3.96 Dean's List Academic Progress Recognition 3.5 higher GPA per academic term Recognized consecutive terms 2012 2014 Phi Theta Kappa Honor Society Members recognized maintaining cumulative GPA 3.5 higher Associates Science Electronic Engineering Technology ITT Technical Institute － City State Electronic Engineering Technology 3.96 National Honor Society Member Member Honor Society entire time school 1998 2000 Salutatorian Recognized graduating second class Skills Approach, agency, child care, client, clients, Fashion, futures, mechanical, meetings, money, works, quality, Safety",APPAREL
"VICE PRESIDENT INFORMATION TECHNOLOGY SOFTWARE ENGINEERING Professional Summary A results-driven business minded technology leader 20+ years experience technology software development. A professional passionate developing people teams reach greatest potential. A thought leader partners business drive strategy conception execution. A team player places priority networking, relationship building diversity achieve greatest possible outcome. A progressive technology leader innovative growth mindset. Skills People Centered Leadership Strategic Tactical Planning Software Engineering Designing Architecting Systems Coaching Talent Development Building Culture Innovation Engagement Transformation Change Advocate Work History Vice President Information Technology Software Engineering 03/2018 Current Company Name – City State Leading aspects IT Application Development Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 budget, key capital trans-formative projects full life-cycle delivering world class business solutions. Supporting company-wide Fit Growth initiative focuses improving customer associate experience transforming business processes leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused re-platforming legacy core systems cloud microservices/containers-based architecture running AWS platform. This allows Safelite IT deliver business value faster (improved speed market ~20%). Leading implementation robotic process automation (RPA) automating manual/repetitive business processes. Anticipated savings $2-$3 M per year. Assistant Vice President Solutions Delivery 07/2015 03/2018 Company Name – City State Defined executed product vision Safelite's overall core systems architecture drives business growth 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications customer app engagement tools. Drove adoption agile methodologies across technology teams business units. Built high-performance autonomous agile product teams highly engaged Safelite's business teams deliver product value customers. Extended Safelite's core systems enable overall OMNI channel vision Safelite able seamlessly service customers central, unified platform provides consistent service regardless customer channel choice. Managed successful delivery customer engagement initiatives: ""watch us way"" app; service emails, 2-way text, text chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road Innovation"" program engage/motivate team members promote innovation leading change adopting emerging technologies renovate systems improve customer experience. Led architecture delivery first ever cloud based end-to-end claim solution support types claims 5 national contact centers. Sunsetted legacy AS-400 moving customer case management tool sales force service cloud sales data BI platform. Oversaw implementation new enterprise integration platform Mulesoft. Director Of Technology 04/2013 07/2015 Company Name – City State Managed successful delivery web responsive self-serviced digital portals policyholders, agents, insurance claim/adjusters cash customers. Led legacy safelite.com site upgrade modern web responsive self-service site. Online conversion self-service usage went 15% ~60% 3-4 years. Managed design implementation new services layer restful APIs enable echo systems insurance carriers integrate. Led implementation end-to-end IVR solution key insurance partner API integrations insurance partner's website glass scheduling. Oversaw implementation new inventory management forecasting systems Oracle EBS GAINS. Information Technology Manager 02/2008 04/2013 Company Name – City State Transformed Safelite's systems IT teams Safelite Solutions, Safelite AutoGlass Service AutoGlass business units legacy platforms run-support teams modern systems smaller product teams capable extending needed business functionality supporting Safelite's growth. Managed effort re-platform legacy point sale, pricing, scheduling, work order management, inventory system. Lead technical efforts move distributed service architecture using .NET build applications WCF services. Managed implementation new glass claims management system migrated 200+ insurance carriers glass claim processing legacy mainframe system. Lead designs architecture move distributed architecture using .NET C#, SQL server. Team Lead 06/2003 02/2008 Company Name – City State Information Technology Consultant 04/1998 06/2003 Company Name – City State Education Mini MBA Boston University BS Electronics And Communications Engineering Anjuman Engineering College City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner ""Watch us way"" App 2017 Safelite Solutions Innovation Award New claims management tool 2016 Belron Exceptional Customer Service Award Part Identification 2015 Safelite Group Customer Driven Leadership Award 2013 Belron Exceptional Service Award Allstate Integration 2013 Belron Exceptional Service Award Customer Self-Service Innovation 2013 Safelite Group Wall Fame Award 2008 Safelite Group Wall Fame Award Skills People Centered Leadership Strategic Tactical Planning Software Engineering Designing Architecting Systems Coaching Talent Development Building Culture Innovation Engagement Transformation Change Advocate Work History Vice President Information Technology Software Engineering 03/2018 Current Company Name – City State Leading aspects IT Application Development Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 budget, key capital trans-formative projects full life-cycle delivering world class business solutions. Supporting company-wide Fit Growth initiative focuses improving customer associate experience transforming business processes leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused re-platforming legacy core systems cloud microservices/containers-based architecture running AWS platform. This allows Safelite IT deliver business value faster (improved speed market ~20%). Leading implementation robotic process automation (RPA) automating manual/repetitive business processes. Anticipated savings $2-$3 M per year. Assistant Vice President Solutions Delivery 07/2015 03/2018 Company Name – City State Defined executed product vision Safelite's overall core systems architecture drives business growth 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications customer app engagement tools. Drove adoption agile methodologies across technology teams business units. Built high-performance autonomous agile product teams highly engaged Safelite's business teams deliver product value customers. Extended Safelite's core systems enable overall OMNI channel vision Safelite able seamlessly service customers central, unified platform provides consistent service regardless customer channel choice. Managed successful delivery customer engagement initiatives: ""watch us way"" app; service emails, 2-way text, text chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road Innovation"" program engage/motivate team members promote innovation leading change adopting emerging technologies renovate systems improve customer experience. Led architecture delivery first ever cloud based end-to-end claim solution support types claims 5 national contact centers. Sunsetted legacy AS-400 moving customer case management tool sales force service cloud sales data BI platform. Oversaw implementation new enterprise integration platform Mulesoft. Director Of Technology 04/2013 07/2015 Company Name – City State Managed successful delivery web responsive self-serviced digital portals policyholders, agents, insurance claim/adjusters cash customers. Led legacy safelite.com site upgrade modern web responsive self-service site. Online conversion self-service usage went 15% ~60% 3-4 years. Managed design implementation new services layer restful APIs enable echo systems insurance carriers integrate. Led implementation end-to-end IVR solution key insurance partner API integrations insurance partner's website glass scheduling. Oversaw implementation new inventory management forecasting systems Oracle EBS GAINS. Information Technology Manager 02/2008 04/2013 Company Name – City State Transformed Safelite's systems IT teams Safelite Solutions, Safelite AutoGlass Service AutoGlass business units legacy platforms run-support teams modern systems smaller product teams capable extending needed business functionality supporting Safelite's growth. Managed effort re-platform legacy point sale, pricing, scheduling, work order management, inventory system. Lead technical efforts move distributed service architecture using .NET build applications WCF services. Managed implementation new glass claims management system migrated 200+ insurance carriers glass claim processing legacy mainframe system. Lead designs architecture move distributed architecture using .NET C#, SQL server. Team Lead 06/2003 02/2008 Company Name – City State Information Technology Consultant 04/1998 06/2003 Company Name – City State",INFORMATION-TECHNOLOGY
"VETERINARY ASSISTANT Summary To obtain job within chosen field challenge allow use education, skills past experiences way mutually beneficial employer future growth advancement. Skills Patient assessment Blood draws Fecal sample analysis Instrument packing Surgical set-up assisting Anesthetic nursing Blood smears Swine teeth clipping Swine tail docking Radiology Surgical prep Digital X-ray Film X-ray Ultrasound Vaccination set-up administration Post-surgical care Wound care Swine ear notching Ovine caprine ear tagging Parasite identification Small large animal restraining Animal CPCR Administer microchip Dentistry Refractometer reading Compound microscope Centrifuge Anesthetic machine Experience 09/2015 Current Veterinary Assistant Company Name － City State Spay neuter clinic. Also provides vaccinations, heart worm prevention, microchipping, heart worm testing, flea tick prevention, Leukemia/FIV testing, deworming. My responsibilities include assisting doctor surgery, answering phones, checking patients, checking patients, scheduling appointments, prepping animals surgery, anesthesia monitoring, packing instruments, cleaning kennels, post-surgical care, administering vaccines microchips, IV catheter placement, intubating dogs cats, client education 02/2000 02/2005 Trainer/Waitress/Bartender/Shift leader Company Name － City State Popular family restaurant chain serves variety food, drink alcoholic beverages. As trainer, I given opportunity help open new stores across United States. I also one able teach classrooms new employees provide training training period. 02/1999 02/2000 Receptionist Company Name － City State Full service fitness center Front desk receptionist Greet clients Answer phone. Education 2017 Associate Applied Science Veterinary Technology Oklahoma State University-OKC － City State USA American Veterinary Medical Association (AVMA) accredited program GPA: 3.64 1996 High School Diploma General studies Coweta High School － City State USA Selected Training Certifications Anatomy Physiology I II Lab Techniques I II Clinic Management Breeds, Restraint First Aid Veterinary Terminology Radiology Pharmacology Clinics Nursing Advanced Clinics Nursing Animal Pathology Animal Reproduction Nutrition Wild Zoo Lab Animal Care Certification Received: Registered Veterinary Technician; VTSE passed August 8, 2017, VTNE passed August 14, 2017 Activities Honors Member VTSA Member International Honor Society-Phi Theta Kappa Shine award recipient-Completed 100 hours community volunteer service time OSU-OKC",FITNESS
"SALES REP Summary Sales Executive offering outstanding sales presentation, communication, closing skills, team management skills. High-energy, results-oriented leader entrepreneurial attitude. Desires high-level position professional service oriented environment. Core Accomplishments Founded The Success Group grew personal sales $200,000.00 first year steady growth next 5 years. Initiated ""Program"" sales area Auto Dealerships Atlanta purchase imprinted promotional items mass dealership's name brand's logo, saving dealership quantity purchasing, increasing bottom line significantly. Negotiated campaigns conjunction radio print advertising increase service dept.sales Ex: Free teddy bears given Valentines' Day ladies came oil change.) Partnered Non-profit organization increasing sales $150,000.00 yearly, helping increase awareness donations donors. Networked within organization gain business departments. Experience Sales Rep 05/2017 04/1993 Company Name Telemarketed Presidents CEO's successful area companies use services, averaging 100 calls week, 13 appointments per wk resulting 1 sale per wk. Managed tickler file boost sales Conducted on-air interviews Presidents, CEOs, Physicians, clients testimonials. President 12/1998 Current Company Name City State Strengthened company's business leading implementation [project] Promotional Advertising Distributor) Company Client management expertise including: Business development, promotional sales, interaction client, supplier, employees excellent customer service, marketing communications, budget management overall operations. Used industry knowledge, listening skills, creativity match items clients needs staying within budget. Achieved new business networking within companies, well attending networking events. Partnered Non-profit organization increasing sales $150,000.00 yearly, helping increase awareness well gifts donors. Networked within organization well others gain business departments. Associate Producer 04/1993 12/1998 Company Name City State Production company aired WSB-TV Project management expertise including: telemarketing, sales, scheduling productions, purchasing air time, managing overall production segments. Interviewed Presidents CEO's companies Atlanta Business Arena. Interfaced decision makers quickly determine needs. Sold produced 32 segments year. Negotiated partnership WSB-TV include segment Inside America Advertising Packages Olympics, resulting increased revenue WSB, well Inside America. Examples caliber companies profiles: Emory Healthcare, Kimberly Clark, Alumax, Coca Cola Bottlers Chattanooga,. 07/1983 Current Company Name City State promotional advertising distributor) Set appointments decision makers, networked within companies gain business, reorganized order process efficient customer service follow orders, continued education industry attending trade shows, seminars studying catalogs. Purchased existing company revenue $60K per year grew $1.5 Million 5 Years. Developed programs large auto dealer apparel, mugs, notepads garnered monthly repeat business. Designed program Masonry Assoc using caps embroidered Masonry logo company name. This program resulted Signature Advertising become #1 cap seller COUNTRY. Won ""Best Show"" award Homebuilders Association Tradeshow. Recommendations (client)Melinda Gibson Top qualities: Great Results, High Integrity, Creative ""Karen became trusted vendor me. I could consistently trust quality products, keeping timeline budget. She truly went extra mile time worked together."" April 29, 2010. Education Training Bachelor Arts University Columbus City State Activities Honors Member asi, (Advertising Specialty Institute) *Member Atlanta Promotional Marketing Association *Member BNI (Business Networking Institute) *Chairmen 1st Annual Gardens Alive Summer Soiree Silent Auction benefitting Justin Time Foundation Missing Teens Young Adults *Elected Board Directors Pathway East Walk Emmaus 2009 *Elected Secretary Board Directors Pathway East 2010 *Elected Board Directors Trafficking America Task Force 2011 National Winner Senior Talent COG Jubilee Strings bowed category 2004, 2005, 2006. National Runner Up Senior Talent COG Jubilee Piano 2004. Skills People Skills, New Business Development, Sales, Client Management, Customer Service, Management, Marketing Communications, Networking, Presentations, Team Player Customer Testimonial Melinda Gibson(VP IN Touch Ministries stated: ""Karen became trusted vendor me. I could consistently trust quality products, keeping timeline budget.She truly went extra mile time worked together."" April 29, 2010. Others upon request",SALES
"LEAD INSTRUCTIONAL DESIGNER Summary An Instructional System Designer distinguished successful experience, facets training professional development design implementation. A high-energy team member dedicated providing holistic cost effective training. Extensive background administration, training development, instruction. Highlights Microsoft Office (Word, Excel, Outlook, Power Point) SECRET Clearance Job Analysis Experience Lead Instructional Designer 03/2015 01/2017 Company Name City State Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, required resources list seven U.S. Navy courses. Developed excel program reduce production editing time deliverable documents, reduced time needed 33% 6 4 months. Fostered relationship contract program manager end customer, listening wants needs offering options achieve goals. Taught two classes effective welding techniques Norfolk Naval Shipyard. Wrote diesel engine maintenance course PowerPoint presentations, physical training aids, wall displays, hands practice evaluation sheets. Designed course incorporate 3D modeling engines reduce training cost increase individual training repetitions 200%. Senior Training Manager 05/2010 02/2015 Company Name City State Identified 8 students learning barriers test analysis observation, implemented modified additional training plans 100% pass rate. Coordinated program management office upgrading seven obsolete training devices, fielding new equipment system, divestment training program. Utilized feedback integration new technical manuals multiple training programs, identified significant issues immediately rectified. Conducted 100 evaluations 37 instructors ability impart knowledge students. Recognized college accreditation team management instructor, student, testing records; resulted new standards records management. Spearheaded redesign Kiowa helicopter weapon initial individual training, saved $250,000 annual training costs reducing course length four weeks. Hand-picked update US Army's 15J Professional Development Map less 60 days, providing 500 soldiers means track career progression. Determined consolidating 4 training programs 1 program would reduce new course length 10 weeks, saving $500,000 annual training costs. Recommended removal Computer Based Training due redundancy inability engage current generation soldiers. Operations Manager 10/2007 05/2010 Company Name City State Wrote operating procedures used time sensitive situations, successfully used four helicopter recovery 12 convoy operations Afghanistan. Developed annual training plans 750 person unit based, unit certified combat ready 14 day National Training Center evaluation period. Conducted budget analysis individual training requirements 80 different specialties within 750 person unit 6 month training window. Presented current future operational status plans managers two levels supervisor using MS Word, Excel, Power Point slides bi-weekly basis. Assisted unit driving trainer Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers 90 day period. Utilized battle tracking systems organization's control center, provided executives managers up-to-date operating picture. Personnel Maintenance Manager 10/2005 10/2007 Company Name City State Coordinated management scheduling, training, conduct 200 helicopter ranges parachuting operations 16 subordinates. Trained six subordinates electrical mechanical systems, enabling obtain full mission qualified status 47% normal time. Prioritized maintenance 28 helicopter armament 293 personal weapons systems 97% readiness rate. Synchronized assignments 16 subordinates support national missions, overseas operations, training exercises ensuring 100% mission accomplishment. Maintenance Supervisor 05/2000 10/2005 Company Name City State Created spreadsheets tracking weapon assignments, utilization, location, parts usage. Conducted research, development, testing new modified aviation armament equipment, reducing mechanical malfunctions 75%. Developed night vision device driver training certification course 85 person company, qualified 65 people 7 days. Trained 24 persons maintenance, safety, security procedures non-standard machine gun, air ground air air missile systems. Education Bachelor Science Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City State Professional Aeronautics Certifications Training Education Developers Middle Managers Course *Army Basic Instructor Course *Army Instructor Evaluator Course Skills 3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision",DESIGNER
"NON COMMISSIONED SECURITY OFFICER Summary Seeking entry level position technology based company using skills familiarization Apple/Mac/Windows operating systems. Experience Non Commissioned Security Officer Current Company Name － City State Understand successfully execute post orders. ● Manage typical issues problems professionally. ● serve general security presence visible deterrent continually performing duties alert, professional manner. ● Detect suspicious activities. ● Observe criminal acts rule infractions near post may threat facility, client employees work site. ● Report incidents, accidents medical emergencies appropriate persons including supervisor, timely manner. ● Monitor C*Cure closed circuit camera system. ● Issue temporary badges contractors, vendors, visitors proper identification. ● Monitor temperatures server room reset alarms due high/out range temperatures. *Detailed Daily Activity Reports (DAR) times dates important information. ● Reset ""High Temp"" alarms site following procedure protocol. ● Maintained efficient operating systems within closed/confined area. Petty Officer 3rd Class Aviation Ordnanceman Current Company Name － City State *Provide security physical protection service members. ● Train fellow Sailors security duties. ● Assist riot control riot prevention. ● Provide vital attack, defense logistic support fleet. 1 volunteer Company Name － City State *Clinical trial investigative FDA drugs help verify safety tolerability. ● Supervised medical professionals explore medicine acts bodies healthy volunteers. ● Detailed analysis compound absorbed, distributed, metabolized excreted. Home delivery technician warehouse associate Company Name － City State *Delivery install appliances customers homes. ● Unload daily trucks new inventory. ● Managed inventoried product including hand tools major home appliances. ● Janitorial duties around store. 3rd Class Petty Officer Aviation Ordnanceman Company Name － City State *Weapons Systems Operations Install, adjust, test bomb racks, shackles, ejectors launchers Test, adjust, align aircraft gun systems. ● Load, download, install remove aircraft guns gun components. ● Load, download, assemble disassemble aircraft missiles, rockets, pyrotechnics. ● Troubleshoot electrical electronic equipment wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics dangerous drugs, apprehend suspects, issue weapons ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime accident scenes, inspect crime accident scenes, preserve evidence crime scenes, seize evidence contraband, mark tag evidence contraband ● Conduct perimeter checks, provide security escort services, provide assistance crime control, shipboard brig security support, process prisoners upon receipt, escort guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) pepper spray ● Global War Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Education Associate Northridge/Eastview/Cedar Park Campus, Criminal Justice 2010-08-25 Austin Community College Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction Criminal Justice ● Crime America ● Court Systems Practices ● Introduction Sociology ● United States History I&II ● English Composition I Certification NAS North Island 2003-03-22 Air Launch Weapons School Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics fundamentals weapons launched military aircraft. Certification Small Arms Training 2004-02-16 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals small caliber handguns. Assemble, breakdown, maintenance basic shooting drills. Certification Special Response Training 2004-04-30 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training riot crowd control, natural disaster training, man overboard training first aid training. History 2000-05-28 W.B. RAY High School － City State US High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ● History ● Math ● English ● Art Military Experience Petty Officer Company Name U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security physical protection service members. ● Train fellow Sailors security duties. ● Assist riot control riot prevention. ● Provide vital attack, defense logistic support fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial investigative FDA drugs help verify safety tolerability. ● Supervised medical professionals explore medicine acts bodies healthy volunteers. ● Detailed analysis compound absorbed, distributed, metabolized excreted. Sears, Home delivery technician warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery install appliances customers homes. ● Unload daily trucks new inventory. ● Managed inventoried product including hand tools major home appliances. ● Janitorial duties around store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, test bomb racks, shackles, ejectors launchers Test, adjust, align aircraft gun systems. ● Load, download, install remove aircraft guns gun components. ● Load, download, assemble disassemble aircraft missiles, rockets, pyrotechnics. ● Troubleshoot electrical electronic equipment wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics dangerous drugs, apprehend suspects, issue weapons ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime accident scenes, inspect crime accident scenes, preserve evidence crime scenes, seize evidence contraband, mark tag evidence contraband ● Conduct perimeter checks, provide security escort services, provide assistance crime control, shipboard brig security support, process prisoners upon receipt, escort guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) pepper spray ● Global War Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Certifications Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 5 Lines, 6 10 Lines, 11+ Lines, 1 20 Extensions, 21 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm. Skills Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft",AVIATION
"TRADE FINANCE OFFICER Career Focus 9 yrs Banking Summary Skills Trade Finance Operations Customer Service Branch Banking Accomplishments Awarded Best Tele-caller 3 times row HSBC · Rated excellent performer yearly appraisal HSBC Professional Experience Company Name August 2007 January 2011 Trade Finance Officer City State Payments documents presented L/C. Booking paying Collection documents. Delivery Order Issuance documents L/C Collection. Advance Direct payment RBI regulations. Resolving client query regarding import payments, Letter Credit, Collection bills Bill presentation L/C collections Ensure transactions processed TAT · Bill Of Entry follow Company Name August 2005 July 2007 Fund Transfer Investigation Officer City State Working Officer Fund Transfer Investigations Abn Amro Bank -Netherland Investigate Fund Transfer related cases bring closure timely manner Specializing specific types cases handling queries related Bank clients Gaining knowledge Swift Messaging International Fund Transfer Actively working projects increasing efficiency ratio decreasing rejects avoiding re-opens Escalate cases get resolved within specific time Meet targets set Company Name October 2003 August 2005 Credit Card Collection Officer City State Responsible collecting overdue payments customers defaulting 60 days due date. Responsible quick resolution accounts get delinquency card base. Ensured quick sound resolution issues problems way effectively reflect business requirements. Mentoring new staff systems honing calling skills Worked Cacs Dialer system Hub. Company Name August 2001 September 2003 Customer-service executive City State Responsible understanding resolving problems raised customers provide better services. Responsible also cross selling additional cards loan increase card base Worked CCMS system Education UC San Diego (UCSD) Extension 2015 Certification Business Management City State United States Mumbai University 2000 Bachelors Commerce Accounting City State India Personal Information Date Birth: 28th January, 1980 Place Of Birth: KGF, India Sex: Female Marital Status: Married Hobbies: Travel, Hiking Languages English,Hindi,Tamil Skills Client Relations, Customer Satisfaction, Customer Service,Credit Collections,Marketing,Global Trade Services, Computer Proficient",FINANCE
"TEACHER Professional Summary Savvy teacher superb Problem Solving, SEO, Analytics Microsoft Office skills. Reliable, organized personable. Core Qualifications Microsoft Office Advanced Problem Solving Client-focused Innovative Customer service-oriented 58 WPM typing speed Results-oriented Seo Analytics Quick learner Computer proficient File/records maintenance Team-player Accurate detailed Experience Teacher 12/2014 Current Company Name City State Applied positive reinforcement method redirect negative behaviors. Conducted small group individual classroom activities based differentiated learning needs. Wrote daily weekly lesson plans. Supported students developing strategies individual needs classroom group dynamics. Developed implemented interesting interactive learning mediums increase student understanding course materials. Assisted four six students per station small group learning periods Supplied one-on-one attention student, maintaining overall focus entire group. Paraprofessional 01/2014 12/2014 Company Name City State Helped prepare daily lesson plans activities lessons Applied positive reinforcement method redirect negative behaviors Observed students supply teachers feedback regarding potential learning blocks opportunities support Assisted four six students per station small group learning periods Supplied one-on-one attention student, maintaining overall focus entire group. Substitute Teacher 09/2013 01/2014 Company Name City State Supported students developing strategies individual needs classroom group dynamics. Physically verbally interacted students throughout day keep engaged. Encouraged students understanding helpful others. Communicated effectively educators various grade levels. Customer Solution Specialist 07/2012 06/2014 Company Name City State Answered customers' questions addressed problems complaints person via phone. Educated customers product service offerings Offered exceptional customer service differentiate promote company brand. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Marked clearance products updated price tags. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Operated cash register process, cash, check credit card transactions. Helped customers select products best fit personal needs. Teacher 05/2013 08/2013 Company Name City State Applied postitive reinforcement method redirect negative behaviors. Conducted small grooup individual classroom activities based differeniated learning needs. Wrote daily weekly lesson plans. Supported students developing strategies individual needs classroom group dynamics. Developed implemented interesting interactive learning mediums increase student understanding course materials. Server 07/2011 07/2012 Company Name City State Accepted payment customers made change necessary. Apportioned served food facility residents, employees, patrons. Assisted diners seating needed. Checked patrons' identification ensure met minimum age requirements consumption alcoholic beverages Cleaned maintained beverage area, display cases, equipment, order transaction area. Cleaned bars, work areas, tables. Cleaned spilled food, drink broken dishes, removed emply bottles trash. Sales Representative 05/2008 08/2011 Company Name City State Answered customers' questions addressed problems complaints person via phone. Educated customers product service offerings Offered exceptional customer service differentiate promote company brand. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Marked clearance products updated price tags. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Operated cash register process, cash, check credit card transactions. Helped customers select products best fit personal needs. Sales Representative 05/2011 07/2011 Company Name City State Answered customers' questions addressed problems complaints person via phone. Educated customers product service offerings Offered exceptional customer service differentiate promote company brand. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Marked clearance products updated price tags. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Operated cash register process, cash, check credit card transactions. Helped customers select products best fit personal needs. LIBRARIAN ASSOCIATE 09/2010 05/2011 Company Name City State Maintained inventory contents rare books archives collections. Reshevled books maintain neat tidy reading area. Monittored lending reserved course materials. Troubleshooted technical problems library computers technology. Answered patrons' questions circulation desk. Enforced circulation policies procedures. Maintained complete accurate records library transactions. Barista 07/2007 08/2007 Company Name City State Accepted payment customers made change necessary. Apportioned served food facility residents, employees, patrons. Assisted diners seating needed. Cleaned maintained beverage area, display cases, equipment, order transaction area. Cleaned bars, work areas, tables. Cleaned spilled food, drink broken dishes, removed empty bottles trash. Education Bachelor Arts History Social Studies Education May 2012 Longwood University City State United States History Social Studies Secondary Education Minor Anthropology Virginia Florida Professional Teaching License Skills organizational skills problem-solving customer service people person active listener",TEACHER
"FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven succeed. Strategic planning client relationship management expert. Core Qualifications Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified Interests Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead Diversity Counselor, Landlord rental properties Skills Team mediation, Budget Management, Delegation expert focus results team growth Additional Information Experience Financial Sales Consultant 10/2013 － Current Company Name － City State Conducted analysis address customer service score issue led overall increase Gallup score 4.2 4.93 3 months .Responsible basic bank operations teller transactions well opening new accounts order hit regional goals Monitored multiple databases keep track product usage amongst new clients led team awareness knowledge products used clients Gained title Strategic Promotional Captain, due creation stellar promotional campaigns allowed branch see higher numbers accounts opened compared last year Responsible successful opening atleast 20 accounts, 4 booked credit cards 3 qualified investment leads monthly basis Developed relationships clients successful enough take part PNC Investment sector, resulted 1.25 million dollars new investable funds Passed NMLS licensing test allows person broker loans mortgages needed clients Organized executed successful branch outreach event garnered 72 new accounts holiday weekend Co-Owner/Financial Liaison 04/2011 － Current Company Name － City State • Responsible contacting investors presenting farm production reports • Develop maintain organization system average quarterly production growth • Manage financial records pertaining accounts receivable accounts payables • Successfully led key projects resulted garnering new business partners • Responsible yearly week long visit property best understand state farm, employees, new needs may occurred • Developed sustainability action plan insure longevity business's relationship clients, employees, immediate community; plan included weekly health screenings employees well daily meetings ground staffs awareness ebola outbreak Management Trainee/Office Manager 02/2011 － 07/2012 Company Name － City State Prior employment office gone 9 months without receiving satisfactory customer service score, since employed office seen 7 month streak satisfactory customer service scores. Reviewed provided comments adequacy documents took necessary steps cure deficiencies record keeping Personally responsible increasing average price per rental $27.04 $29.32. Personally responsible increasing revenue per car $769.32 2011 $910.32 2012 upon 5 month review Managed small car prep team led region car cleanliness customer approval score Responsible educating renters car safety importance limiting financial risk showing importance benefits Enterprise coverage Led weekly regional conference calls goals, promotions, Night Auditor 09/2009 － 07/2009 Company Name － City State • Corrected organized total daily revenue Hotel Rouge average exceeded $25,000 revenue • Performed nightly maintenance hospitality functions hotel patrons, services including limited room service, special room set ups, valet services • Setup daily morning refreshment area guests included continental breakfast mimosas • Developed Lincoln towncar team routine pickup drop offs hotel guests, thus limiting wait times improving customer service Auditor (Intern) 06/2009 － 08/2009 Company Name － City State Reviewed audited budgets 70 public schools representative auditor state N.J.; budgets included purchasing refrigerators, textbooks, school supplies, health fitness posters, fitness gear students, heating cooling systems normal monthly safety needs Approved ensured workplace conditions student used facilities based upon state guidelines Recorded reported schools failed state standard budget compliance agreement allowed shut school summer programs seen fit Developed action plans goal set schools failed according State guidelines; action plans included repair dates proper repair materials, documented proof purchase items used pass inspection program licensing renewals Education 2009 Howard University － City State USA BBA Marketing Professional Affiliations",AGRICULTURE
"CAD/GIS DESIGN SPECIALIST Summary A diverse Construction Superintendent/Project Manager 20+ years experience construction project management, construction supervision, building/construction inspection, drafting surveying. Accomplished new remodel commercial, residential, multi-family, utilities heavy civil construction. Team player problem solver excellent communication versatility beneficial profitable operations. Highlights Permit processing Baseline schedules creation Building codes regulations Blueprint fluency Safe job site set-up Residential commercial construction specialist MS Office proficient Superb management skills Project budgeting Results-oriented Experience CAD/GIS Design Specialist Dec 2014 Current Company Name － City State Transfer AutoCAD data water, sewer, irrigation as-builts city GIS database using ArcGIS. Prepare plot detailed maps project sites use planning presentations. Implementation CADD drafting standards. Construction Layout Manager Apr 2014 Jul 2014 Company Name － City State Oversaw day day field operations layout concrete, asphalt, utility construction using GPS. Responsible scheduling entire companies layout needs. Responsible ordering layout materials maintaining equipment. Calculations field layout utilizing Topcon 3D Office software, AutoCAD, MicroStation. Achievements Construction Layout Manager: State Illinois Willard Airport, Champaign, IL, Parking lot rehab $841,000 State Illinois I-74, Champaign, IL 4 miles median ditch work $1,250,000 Danville Public Schools Danville, IL Rehab 4 parking lots $765,000. Traveling Construction Superintendent Construction Jan 2014 Feb 2014 Company Name － City State Supervised, directed, scheduled coordinated work sub-contractors complete tasks needed complete construction Liquefied Natural Gas Diesel Gas fueling stations. Worked project managers, architects/engineers, owners sub-contractors schedules, change orders, RFI's, pay app requests. Assisted estimate new Compressed Natural Gas fueling station Rosenberg, TX Trillium CNG. Achievements Construction Superintendent: Blu LNG Lamar Ave., Memphis, TN Natural Gas Fueling Station $1,750,000 Blu LNG Brooks Rd., Memphis, TN Natural Gas Fueling Station $1,750,000 Trillium CNG Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station $890,000 Project Manager Apr 2013 Nov 2013 Company Name － City State Planned, managed, coordinated, budgeted, supervised construction projects early development completion. Liaison construction team, architects, designers, owners stakeholders project facilitate communication, decision making problem solving. Estimated price proposals change orders projects using eGordian software. Managed scheduled projects Microsoft Project Executed contracts work orders general contractor sub-contractors new construction remodeling projects. Worked architects/engineers, owners sub-contractors estimates, schedules, RFP's, RFI's, product specifications product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout as-builts. Achievements Project Manager: University Illinois Roger Adams Laboratory – Bathroom Remodel $117,000 University Illinois Labor Employment Relations – Office renovation phase I – $94,000 University Illinois Labor Employment Relations – Office renovation phase II – $107,000 University Illinois Memorial Stadium – Replace Entrance Doors east side – $275,000 University Illinois Personnel Services Building – Office remodel $193,000 University Illinois -Foreign Language Building – Window office repair – $129,000 University Illinois – Crop Science Storage Building –New 66'x160' pole barn $225,000 Champaign Park District Virginia Theater – Remodel Projection Room $179,000 Building Inspector Oct 2006 Apr 2013 Company Name － City State Perform plan reviews, calculate building/electrical/remodeling permit fees, process permit applications. Schedule perform inspections. Responsible enforcement The International Building Code, International Residential Code, National ElectricalCode commercial, single-family multi-family new construction remodeling projects. Perform daily inspections documentation new subdivision construction well erosion control (SWPPP MS4) compliance. Achievements Building Inspector Burger King $2,200,000 Cold Stone Creamery $475,000 Savoy 16 IMAX theater $10,000,000 Buffalo Wild Wings $2,550,000 Wal-Mart Remodel $3,000,000 Trinitas Ventures Village Colbert Park multi-family housing 208 units $12,000,000 Over 430 new single family homes ranging $190,000 $1,100,000 Survey Crew Chief Jan 2003 Oct 2006 Company Name － City State Survey Crew Chief responsibilities included management survey field crew completing ALTA, topographic, boundary, Right-of-Way, FEMA surveys, construction staking, layout computations buildings, roadways, bridges utilities time budget. Resident Engineer/Construction Observer duties included managing crew testing inspecting concrete roadways sidewalks; inspection installation sanitary sewers, storm sewers, water mains; well documentation work done, quantities materials used. Draftsman duties included use AutoCAD 2000, Eaglepoint, MicroStation J complete construction documents including subdivision roadway plans, Right-of-Way plans, Plats Survey. Achievements Resident Engineer: Saw Grass Subdivision 446 lot residential development $8,900,000 Ashland Park Subdivision 540 lot residential development $10,800,000 Chestnut Grove Subdivision 145 lot upscale residential development $4,350,000 Engineering Technician Jan 1994 Jan 2003 Company Name － City State Survey Crew Chief responsibilities included management survey field crew completing ALTA, topographic, boundary surveys, staking Right-of-Ways. Resident Engineer/Construction Observer duties included: testing observation concrete roadways sidewalks: testing observation asphalt roadways; observation installation sanitary sewers, storm sewers, water mains; well documentation work done, materials used, quantities engineers pay estimates. Draftsman duties included use AutoCAD 98, MicroStation J complete construction documents roadway intersection plans. Achievements Resident Engineer: University Illinois Marching Band Practice Area Parking Lot E-14 $675,000 City Champaign, IL Windsor Rd 2 lane reconstruction $839,000 City Champaign, IL Bradley Ave/Parkland Entrance reconstruction $1,300,000 Village Westville MFT Oil Chip $279,000 Central Soya, Gibson City, IL Hazardous Tank Containment $585,000 IDOT Westville RT 1 – Water main Construction $2,200,000 Education Bachelor's Degree Construction Management 2017 Everglades University － City State current enrollment Certificate Surveying 2006 Southern Illinois University － City State Certificate Completion (21 credit hours) Land Surveying Associate Arts Construction Technology 1992 Parkland College － City State Skills Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling Coordination (10+ years), Pay Estimates Pay Apps (10+ years), Knowledge applicable building codes interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years)",CONSTRUCTION
"ASSISTANT TO CFO Professional Summary Dedicated focused Office Administrator excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Core Qualifications Computer proficiency Service-minded Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Ability prioritize Customer service System improvements Strong initiative Resourcefulness Forward-thinking mindset Experience Assistant CFO 04/2008 Current Company Name City State Managed operations accordance budget requirements. Maintained compliance company legal requirements. Oversaw operations Charter Dispatch Department. Managed office inventory placed new supply orders. Updated employee paperwork records. Scheduled appointments maintained master calendar. Oversaw training daily performance three staff. Wrote professional business correspondence. Generated financial reports management review. Liaised directly customers meet needs maintain satisfaction. Provided support COO sales team managing operation work flow. Improved communication efficiency primary liaison departments, clients vendors. Planned travel arrangements executives staff. Organized files, developed spreadsheets, faxed reports scanneddocuments. Properly routed agreements, contracts invoices signature process. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Performed additional duties special projects assigned Chief Pilot. Coordinated additions deletions passenger lists prior aircraft movement coordinated changes aircraft movement. Ensured compliance Federal, State, Local foreign regulations. Announced flight status updates. Successfully completed NATA Compliance, TSA 12-5 program develop professional skills. Ensured team member responsibilities defined understood. Monitored ongoing expenses relative budget projections. Cultivated strong working relations industry executives. Verified information computer system up-to-date accurate. Compiled statistical information special reports. Created monthly reports records, closed terminated records completed chart audits. Organized billing invoice data prepared accounts receivable expected revenue reports controllers. Updated departmental standard operating procedures database accurately reflect current practices. Identified resolved system account issues. Developed created effective filing system accelerate paperwork processing. Collaborated administrative team members, human resources finance department special projects events. Created maintained computer- paper-based filing organization systems records, reports documents. Charter Sales Rep Flight Dispatcher 05/2006 02/2008 Company Name City State Fielded average 50 customer service calls per day. Confirmed appropriate changes made resolve customers' problems. Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Updated database customer sales information. Evaluated competitors performed market research. Verified information computer system up-to-date accurate. Updated departmental standard operating procedures database accurately reflect current practices. Maintained detailed administrative procedural processes improve accuracy efficiency. Planned travel arrangements staff. Charter Sales Flight Dispatcher 03/2000 03/2005 Company Name City State Maintained detailed administrative procedural processes improve accuracy efficiency. Coordinated meetings department managers served main liaison sales flight staff. Contacted providers discuss status rebilling reimbursement process ensure account resolution. Managed incoming outgoing calls. Successfully established effective systems record retention creating database daily correspondence tracking. Improved communication efficiency primary liaison departments, clients vendors. Directly supported Vice President managing operation work flow. Handled processed confidential client information. Coordinated airport vendors regarding fueling catering logistics. Monitored flight schedule daily 6 aircraft. Monitored updated flight schedules pilots daily. Accounts Receivable Accounts Payable Education High School Diploma General 1995 Lake Weir High School City State USA Skills Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management",AVIATION
"SALES ASSOCIATE Skills Motivated Seller Customer Service Oriented Attention Detail Quick Learner Retains Information ease Commitment Professionalism Persuasive Communicator Summary Motivated strategic sales professional three years experience. Focused, driven detail oriented great communication skills. Works well independent associate team environment. Looking join team hardworking individuals working towards goal. Experience 10/2015 Current Sales Associate Company Name － City State Helped lead store 15% increase years employed. Approach browsing customers initiate conversations determine buying preferences. Recommend specific styles based customers footwear needs. Properly took measurements customers foot inquired ailments. Recommended additional items increase sales multiples. Provided level customer service regardless difficultly level. Consistently top sales month kept 'perfect numbers'. Maintained contact regular clients often requested name. 12/2014 10/2015 Bridal Consultant Company Name － City State Used active listening skills well knowledge merchandise select dress options brides, provide feedback encourage purchase. Maintained communication post-sale brides continue building rapport ensure optimal customer service. Consistently delivered 5-10% monthly plan goals length employment. Knowledgeable Bridal fashion, specifically Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee. Accurately measured sized, brides bridal party using various designer size charts. Excelled assisting non-traditional customers. 06/2010 12/2014 Waitstaff Company Name － City State Generated top sales ($2000+ per evening) marketing nightly specials high volume days (Fridays, Saturdays Sundays) Trained new server staff brand operations, restaurant compliance customer expectations. One two head trainers. Successfully promoted additional drink menu items guests increase product sales. Educated existing employees new standards rolled out. Assured customer happiness friendly, competent service Ensure servers performed end night duties accurately. Education Training 2006 High School Diploma Stevens High School － City State USA Business Management Black Hills State University － City State USA",SALES
"REVENUE CYCLE ADVOCATE Summary Dedicated focused Office Manager/Supervisor excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority.Energetic Revenue Cycle Advocate 20+ years experience high-level executive support roles. Organized professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention detail Time management Professional mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated department functions team 10+ employees.Received merit raise strong attention detail, exemplary customer service team-player attitude.Successfully planned executed corporate meetings, lunches special events groups 10+ employees. Planned executed aspects major office headquarter move.Increased office organization developing efficient filing system customer database protocols.Promoted Revenue Cycle Advocate.Successfully planned executed corporate meetings, lunches special events groups 10+ employees. Experience 06/2011 Current Revenue Cycle Advocate Company Name － City State Planned travel arrangements 2 executives 10+ staff. Educate train clinics hospital departments Epic, Signature, MS Word, Excel, Emdeon Payment Manager system. Assist clinical staff office staff assigned Work Queue. Monitor trends staff provide training updates company data base systems. Assist patient account merge Duplicate Guarantor Acct, Provide assistance patients Medicaid, Physician Reach Out Financial Assistance. Planned meetings prepared conference rooms.Wrote reports correspondence dictation handwritten notes send Weekly Status reports clinical managers trends, audits clinic WQ's errors office staff patient complaints Work Contested Work charges received customer service. Collecting self pay payments patients post Epic System Set payment plans Epic Financial Assistance using Search America On Point system. 09/2009 06/2011 Payment Reconciliation Rep Company Name － City State Research unidentified payments Epic System, Signature, Emdeon System Payment manager system, commercial insurance websites. Created PDF files Epic system Create naming conventions electronic files Epic Electronic payment postings Epic System Wachovia Lock Box Denials electronic lockbox receipts Epic Resolve unidentified payments follow Independent Clinics Insurance Companies missing payment unidentified electronic remits paper remit. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences.Managed receptionist area, including greeting visitors responding telephone in-person requests information.Designed electronic file systems maintained electronic paper files.Served central point contact outside vendors needing gain access building.Maintained up-to-Made copies, sent faxes handled incoming outgoing correspondence. department organizational chart. 06/2007 09/2009 Patient Accounts Rep III Company Name － City State Insurance follow Denied Claims Self Pay Created maintained spreadsheets using advanced Excel functions calculations develop reports lists.Managed daily office operations maintenance equipment.Isurance Balances Work ATB report insurance follow-up Work Dun level report Guarantor/patient follow-up Work Bill-hold Report Guarantor follow-up Appeals Medical Necessity insurance companies. 10/2002 06/2007 Medical Insurance Specialist III Company Name － City State Insurance follow-up, customer service, served central point contact outside vendors needing gain access building.Made copies, sent faxes handled incoming outgoing correspondence.Organized files, developed spreadsheets, faxed reports scanned documents. 01/2000 06/2002 Medical Billing /Recovery Specialist Company Name － City State Billing collections Insurance follow Denied Claims Self Pay Insurance Balances Credit balances Refunds Verify demographic information Verification List SSI Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow doctor office accurate CPT ICD-9 codes obtained maximum reimbursement. Customer service clerical duties. 09/1990 09/1997 Health Unit Coordinator Company Name － City State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments maintaining supplies.Cooperated Medicare, Medicaid private insurance providers resolve billing issues.Managed daily office operations maintenance equipment.Created maintained spreadsheets using advanced Excel functions calculations develop reports lists.Received distributed faxes mail timely manner.Properly routed agreements, contracts invoices signature process.Made copies, sent faxes handled incoming outgoing correspondence.Dispersed incoming mail correct recipients throughout office.Maintained up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Admit patients, administer maintain patient records, break medical charts record keeping coordinate billing. Communicate clinical staff ensure appropriate patient information gathered Responsible typing discharge instructions patient. Education 6 1990 High School Diploma Business Northern High School Durham NC UNITED States － City State US Top 10% class Emphasis BusinessOffice Administration courseworkCoursework Administrative Technology Coursework Human Resource Management Business Administration 2002 Business Diploma Medical Billing Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City State US Top 10% class, Emphasis Medical Billing Coding, medical terminology,Coursework Human Resource Management Business Administration Bachelor Science Business Administration Management Walden University － City State US Top 10% class,Emphasis management team building, Coursework Administrative Technology, Coursework Human Resource Management Business Administration Skills Experience Epic System, Epicare, Emdeon, Training educating staff Epic WQ's, Creating Workers Comp cases Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment phone posting payments Epic",ADVOCATE
"SR DIGITAL ANALYTICS MANAGER Summary Mindful innovator proven track record delivering digital analytics solutions configure fundamentally sound framework multiple websites Precisely isolate business needs develop valuable solutions drive accuracy ROI efficiency Lead day-to-day, direct-to-consumer operations ensure excellence seamlessly collaborating creative, merchandising, marketing teams Well versed relationship front-end, back-end business intelligence systems Results-oriented manager thrives fast-paced competitive environment Highlights Digital insights analytics (Adobe experience cloud, Google analytics, Looker) Date visualization (Tableau Chartio) Conversion rate optimization (Qubit Adobe target) Email marketing marketing automation (Responsys SFMC; Movable Ink Liveclicker) CRM loyalty (Relate Custora) Tag manager GTM DTM Competitive Trend Analytics (EDITED) Financial inventory planning expert (SAS JDA) Strong strategic thinker ability formulate business strategy; move effortlessly analytics development strategy Solid project management skills focus timely quality deliverable Strong familiarity statistical concepts methods Experience Company Name City State Sr Digital Analytics Manager 01/2017 Current Conceptualize manage dashboards multiple websites marketing channel performance develop strategy campaign optimization Ambitiously optimize individual marketing channels (Paid, Social, Email) based users' entry (landing) page, reducing overall bounce rate 24% increasing ROI 13% Seamlessly launch predictive landing page paid search increasing conversion 34% vs. non-predictive Execute churn prevention program personalized Email layer Social lookalike audiences; annual incremental revenue $519K lift revenue per user +16% Methodically implement predictive segmentation (Persona Affinity) increase overall revenue per Email 14% unique click rate 18% Pragmatically modernize enterprise digital analytics architecture based best practices; making analytics accessible cross-functional teams Meticulously maintained SDR Adobe analytics, AI, loyalty, OMS; accelerate data migration Salesforce (Demandware ExactTarget) Enthusiastically train new hires digital space, reporting vendor dashboards Intellectually construct presentations complex analytical findings, deliver finished product clear, concise, “digestible” focused key drivers Senior Leadership Technical Analytics – good working knowledge SQL, HTML, JavaScript, jQuery Company Name City State Web/Business Analytics Manager eCommerce 03/2014 12/2016 Delivered profound analytics solutions journey managers, merchandisers marketing operations groups; well provide recommendations areas optimization Relentlessly release exploration refinement A/B testing optimize HP, PLP, PDP, friction-less checkout increase conversion +14% 22% cart conversion +12% Mobile 8% Desktop Precisely manage rules engine, modifiers, algorithm manipulation AI personalized platform website Email; resulting $6.6m recommendation revenue Managed special projects ad hoc reporting including testing business case scenario development Evaluated strategic site redesign (mobile first u/x approach) improve brand messaging, engage new users, improve conversion; resulted 13% increase revenue, 4% increase visit duration, 12% increase conversion 16% decrease bounce rate Identified, developed evaluated competitive analysis Web-scraping terms product range, price, marketing initiatives, customer offerings, chatter trends Planned managed weekly strategy marketing channels (SEO, SEM, Direct, Email); drive top bottom funnel tactics segmentation list growth, loyalty, CLV Built, managed executed eCommerce assortment plans, recommended investment strategies units accurate flow forecast help maximize GMROI mitigate inventory liability Assisted tag management services user acceptance testing order maintain integrity across multiple sources data Company Name City State Strategic Manager eCommerce Toys Seasonal Dept 07/2011 02/2014 Strategise marketing merchant group establish cohesive brand messaging within key brands improve consideration overall assortment Synchronized implementation inventory plan 3 Divisions involving 10 inventory managers ensure optimal flow 3rd party online facility Optimized SKU productivity increased sales eCommerce $17.6m growth 93% LY; utilizing multi-channel retail drive sales Actionable intelligence customer journey make necessary adjustments improve conversion rate customer experience. Collaborated cross-functional teams improve marketing exposure inventory position, providing seamless shopping experience. Orchestrated strategic partnership cross-functional teams seasonal peaks. Company Name City State Sr Inventory Manager Toys 08/2009 06/2011 Responsible financial planning sales, markdowns, gross margin, inventory, receipts 900 import domestic SKUs (working 70 vendors) annual revenue $170m 1250 Kmart stores Sears toys 650 stores Utilized NPD reports (market pulse market map) focus growth categories based market share trend Developed trend file Toys division resulting reduced inventory liability $18.2m Company Name City State Inventory Manager Apparel 02/2008 08/2009 Company Name City State Sr Inventory Analyst Furniture Lamps 12/2005 01/2008 Company Name City State Supply Chain Management 03/2002 09/2005 Company Name City State Logistics Readiness Officer 02/1999 01/2002 Education B.S Business Management Arizona State University Skills Digital insights analytics (Adobe Experience Cloud, Google Analytics, Looker) Conversion rate optimization; a/b testing (Qubit Adobe Target) Email marketing marketing automation (Responsys SFMC) Salesforce Marketing Cloud (Social Studio) Marketing strategy Data visualization (Tableau Chartio) Tagging attribution (GTM DTM) SQL",DIGITAL-MEDIA
"TALENTED ARTS PROGRAM INSTRUCTIONAL COORDINATOR Highlights Eight year military veteran seven years experience education field. Four years experience teaching art throughout Caddo Parish. Art teaching experience includes serving gifted art students enrolled Talented Arts Program (TAP) throughout Caddo Schools. Also served Art teacher Forest Hill Elementary Judson Elementary. I also serve Art teacher Volunteers America school program Forest Hill Elementary. I drawing painting since elementary school. I also sell private artwork freelance artist. In addition art educational background I nine years extensive business administration management experience. I optimistic, organized, dependable, problem solver strong communication skills. Effective building productive positive working relationships teachers children diverse backgrounds. Experience Talented Arts Program Instructional Coordinator November 2008 Current Company Name － City State 1961 Midway Avenue Shreveport, LA 71130 United States 11/2008 Present Salary: 2,000.00 USD Per Month Hours per week: 40 Educator (Independent Contractor) Current School: Forest Hill Elementary Principal Angela Douglas (318) 686-1783 Talented Arts Program Instructional Coordinator: Rhonda Glass (318) Duties, Accomplishments Related Skills: Performs substitute teacher duties various schools Caddo Parish long term basis. Traveled various elementary, middle, high schools teaching gifted art students small group settings Talented Arts Program (TAP) Serviced TAP Art students located Shreve Island, Herndon, Judson Elem, Keithville Youree Drive Middle, Caddo Middle Magnet, Walnut Hill elementary/middle schools; Northwood, Magnet High, Byrd High Schools Establish effective relationships children various Caddo Parish Schools make positive impact educational experience. Implements conflict resolution negotiation strategies effectively manage children special needs classroom setting. Creates lesson plans, grades papers input grades JPAMS automated grading system progress reports report cards. Performs administrative duties needed. Responsible effective oral written communication relates explaining teaching material way easy understand, within allotted timeframe Ensures instructional methods address various learning styles students. Responsible proactively managing social issues involve conflict resolution, problem solving, negotiating, ethics, fairness issuing disciplinary consequences rewards surrounding student's behavior. October 2000 December 2007 Company Name － City State Salary: 2,500.00 USD Per Month Hours per week: 40 CO-Owner/Transportation Logistics Manager Duties, Accomplishments Related Skills: Reduced overhead costs taking administrative responsibility Developed managed weekly, monthly, annual operational budgets three semi-trucks, trailers; truck drivers Created developed comprehensive plan accomplish company objectives staying within budget. Managed relationships truck drivers, freight brokers, warehouses customers resolve problems maintain customer satisfaction. Reduced overhead costs taking administrative responsibility Developed managed weekly, monthly, annual operational budgets three semi-trucks, trailers; truck drivers Created developed comprehensive plan accomplish company objectives staying within budget. Managed relationships truck drivers, freight brokers, warehouses customers resolve problems maintain customer satisfaction. Negotiated contracts payment freight deliveries, driver employment, payroll. Completed mailed bills, contracts, policies, invoices checks. Initiated performance measurements appraisals surrounding time deliveries customer satisfaction. Translated business needs priorities actionable logistics strategies. Minimized damages repair costs careful management implementation preventative maintenance program. Assigned workloads three transportation personnel ensure profitability. E-mailed suppliers, carriers customers freight status Cultivated positive rapport employees boost company morale promote employee retention. Conducted research logistics operations, including literature reviews, interviews site visits gain attract new business. Implemented Logistic Strategies acquire lucrative freight generated $150,000 per year net profits Supply Logistics Manager Customer Service Specialist September 1992 July 1999 Company Name － City State Barksdale AFB, LA 71110 United States 09/1992 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager Customer Service Specialist Duties, Accomplishments Related Skills: Provided customer service Air Force Organizations stationed Andersen Barksdale Air Force Base. Performed administrative management functions. Managed, administrated, operated supply systems activities surrounding purchasing, issuing, back ordering etc. Processed hundreds purchases/back orders internal external customers daily basis. Researched purchased stock items best base base sources supply Input purchase request/orders contracting base procurement approvals Managed, monitored customer department budgets monetary accounting database software ensure purchases exceed allotments Computed requirements, determined allowances, researched identified supplies equipment requirements Education Master Science Management, Business /Project 2010-02-09 Colorado Technical University － City State US Master Science Management (MSM) Colorado Technical University, Colorado Springs CO Concentration: Business /Project Management GPA: 3.86 Graduated: February 09, 2010 MBA Human Resource Management 2008-12-27 Colorado Technical University － City State US Master Business Administration (MBA) Colorado Technical University, Colorado Springs CO Concentration: Human Resource Management GPA: 3.85 Graduated: December 27, 2008 Bachelor Science Business Administration, TRAINING 2007-05-05 Colorado Technical University － City State US Bachelor Science Business Administration (BSBA) Colorado Technical University, Colorado Springs CO Concentration: Management GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors SPECIALIZED TRAINING Accomplishments GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors Military Experience Specialist September 1992 July 1999 Company Name United States Air Force Andersen Air Force Base Barksdale AFB, LA 71110 United States 09/1992 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager Customer Service Specialist Duties, Accomplishments Related Skills: Provided customer service Air Force Organizations stationed Andersen Barksdale Air Force Base. Performed administrative management functions. Managed, administrated, operated supply systems activities surrounding purchasing, issuing, back ordering etc. Processed hundreds purchases/back orders internal external customers daily basis. Researched purchased stock items best base base sources supply Input purchase request/orders contracting base procurement approvals Managed, monitored customer department budgets monetary accounting database software ensure purchases exceed allotments Computed requirements, determined allowances, researched identified supplies equipment requirements Certifications LISCENSE/ CERTIFICATES Skills Budgets, Logistics, Basis, Budget, Contracts, Drivers, Invoices, Maintenance, Operations, Payroll, Satisfaction, Translated, Accounting, Buying/procurement, Customer Service, Database, Exceed, Ordering, Procurement, Purchasing, Receptionist, Retail Sales, Progress, Teaching, Accounting And Finance, And Marketing, Business Management, Change Management, Finance, Marketing, Painting, Problem Solver, Sales, Sales And, Strong Communication Skills, Msm, Project Management, Human Resource Management, Mba, Training",ARTS
"BARTENDER SERVER TRAINER BANQUET EVENT CAPTAIN Summary Seeking position company dedicated growth, well as; acknowledgment extraordinary efforts/achievements. I results driven individual professional work ethic verifiable sales sales management experience. I possess excellent interpersonal, communication relationship-building skills; listen attentively, communicate persuasively follow diligently. I consider leader, striving achieve continuous success facets business, sales, management; simultaneously providing means team also reach exponential success. Highlights Leadership Business Development Hard-Worker Customer Acquisition Referral/Repeat Business Generation Public Speaking Objection Handling Consultative Sales Team Player Bilingual Accomplishments Received Deans List Presidents List every Academic Semester Achieved highest sales promotion company within 9 months, two new territories Awarded Vector Marketing's ""President's Club"" Spring Summer Campaign 2012 (see letter recommendation) Trained negotiation time management Increased customer attendance slowest days Bar providing fast, friendly, memorable service Named ""Employee Month"" multiple occasions Field trained new hires, offering model successful performance Conducted interviews 110 applicants Collaborated Branch Manager recruit train sales force ranked #1 Branch Office “2nd Summer Conference Sales Push” (Out roughly 75 Offices) Attended 10+ professional conferences/divisional meetings sales representative members corporate staff Experience Company Name City State Bartender Server Trainer Banquet Event Captain 02/2013 Current Interacting guests, fellow workers supervisors polite, considerate, welcoming manner make sure guests perfect bar experience Trained prepared new staff members uphold standards fine dining restaurant, provide guidance throughout trial employment. Uphold company standards executing steps service flawlessly maximize level hospitality guests profitability company. Supervise service teams private events assigning responsibilities among staff members, organizing staff properly follow BEO guidelines, ensuring setup venue, streamlining communication guests, servers, chefs. Facilitate company changes soliciting coworker feedback, opening communication management improve standards accountability staff members, positively influencing private event standards increase guests' satisfaction. Additional responsibilities: Handling customer payments, Maintaining accurate cash drawer, Assisting co-workers, Distributing servers' money earned, Attempting limit problems liability related guest's excessive drinking, Minimizing waste control cost, managing inventory. Company Name City State Assistant Sales Manager 04/2012 02/2013 Office administration work addition upholding structure advertising recruiting Consistently assisted 19 hour training seminars personally directed sales team development programs Assisted conducting demographic study new potential territories selecting office location lease Conducted 90 minute interviews 110+ qualified applicants granted ultimate decision terms employment Assisted developing implementing advertising strategies multitude media forms including direct mail, web, newspaper, posters, in-hand cards/flyers Working coordination local colleges attempts help students find summer work Assisted hiring training sales staff new Branch Office location Consulted 15-30 representatives weekly basis instilling importance time management goal setting; serving coach representatives little experience Led sales calls team members establish sales customer retention goals Assisted analyzing weekly sales developing strategies increase office performance weekly staff meetings Generated monthly annual sales reports Monitored customer preferences determine focus sales efforts Collaborated Branch Manager recruit train sales force ranked #1 Branch Office ""2nd Summer Conference Sales Push"" (Out roughly 75 Offices) Assisted Branch Manager leading office sell $110k Summer Campaign; surpassing previous years 157% Consistently sold CUTCO Cutlery around Assistant Manager duties stood positive influence sales representatives continuing conduct Field Training Company Name City State Sales Representative Field Sales Manager 09/2011 02/2013 Operate independent contractor selling CUTCO high-quality cutlery culinary products, directly customers one-on-one, in-home, professional appointment basis I took part helping Vector Marketing sell $250 Million worth CUTCO nationwide Handled everything directly initial contact close sale addition follow-up appointments servicing Emphasized product features based analysis customers' needs Collaborated colleagues exchange selling strategies marketing information Scheduled average 20+ appointments sales pushes Shared product knowledge customers making personal recommendations Developed customer referral base averaging 10-15 personal recommendations per appointment Recognized ability quickly establish rapport customers, turn; building residual recommendation base Obtained invitation Presidents Club two consecutive campaigns Achieved highest Sales Promotion company (Personal Career Sales $30,000+) within 9 months working two completely new territories Field trained new representatives, offering model successful performance Attended 10+ professional conferences divisional meetings around East Coast members corporate staff Over $450 Average Order 80% Closing Ratio Career CUTCO Sales exceeded $43,000 Company Name City State Food Runner Server 04/2010 08/2011 I held position still attending George Mason High School. Many responsibilities already listed above; However, detailed elaboration duties ""Food Runner Server"" available upon request. Education Bachelor Science Neuroscience Northern Virginia Community College City State USA GPA: GPA: 3.9 Transfer Program George Mason University Currently Enrolled GPA: 3.9 40 Credits Completed Dean's List President's List every semester Have taken passed multiple Computer Competency courses included learning mastering functions Microsoft Word, PowerPoint, Excel, Access, Publisher OneNote Also completed course Web Design Bachelor Science Biology Psychology Saint Petersburg College City State USA GPA: GPA: 4.0 Transfer Program University Florida 2012 GPA: 4.0 Dean's List every semester Coursework Communications Psychology Voluntarism: Study Group Leader Psychology Department High School Diploma General IB Studies George Mason High School City State USA Class 2011 Concentration Math Science Completed IB Math Studies (Awarded 3 College Credits) Completed received prefect score IB Spanish IV (Awarded 7 College Credits) Interests I fan good food wine; I always trying new restaurants town Some activities I enjoy Hiking, Racquetball, Snowboarding, Horseback Riding, visiting friends family. I love traveling I see easiest way seek growth individual I fortunate enough experienced Canada, China, Thailand, Peru, Argentina, Chile, Spain, Germany; Ideally list continue grow Languages Bilingual English Spanish Fluent reading writing Skills Other Skills Include: Public Speaking, Leadership, Team Building, Establishing Good Rapport, Time Management, Self Motivation, Problem Solving, Ability To Analyze Sales As Well As Guest Satisfaction, Ability To Work Well With Others Additional Information Attached two letters recommendations Multiple references available upon request",CHEF
"SENIOR SPECIAL INVESTIGATOR Summary To work within successful Special Investigation Unit work effectively others. I worked Sworn Police Officer 10 years employed Sr. Special Investigator Manager within insurance industry 30 years. When working insurance companies, I Special Investigation Unit combating fraud investigating questionable claims. When claim determined fraudulent elements fraud, I filed numerous cases State's DOI Fraud Bureau appropriate counties District Attorney's Office. I also conducted numerous training sessions Insurance industry recognize 'red flags' insurance fraud. Highlights Insurance fraud expertise Database management Strong interpersonal communication skills Property claims Workers' compensation claims Report writing Team player Interviewing techniques Decisive Critical thinker Accomplishments Earned Certified Insurance Fraud Investigator (CIFI) International Association Special Investigation Units (IASIU) Earned Senior Claims Law Associate Degree Earned Senior Fraud Claims Specialist Degree Experience Senior Special Investigator March 2004 September 2014 Company Name － City State Sr. Special Investigator SIU. In position I conduct complex possible fraudulent insurance claims investigations Specialty Group Great American. These claims within Workers Comp Unit, Liability Unit, Property Claims, Agriculture Claims, Equine Claims Tractor-Trailer claims units. I sole investigator Western SIU Office, handling questionable insurance claims within 14 Western States. After investigation determined fraudulent activity, referred different states Dept Insurance, Fraud Units Counties District Attorney's office investigation. Sr. Special Investigator January 2003 March 2004 Company Name － City State In position I also conducted investigations suspicious insurance claims relating Bodily Injury Accidents, First Party Auto Theft, Burglary, Vandalism, Property theft etc. I also referred CA DOI upon completion. Sr. Special Investigator January 2002 January 2003 Company Name － City State Same job description above. I also would monitor area investigations Private Investigation Companies Unitrin Insurance products. Sr. Special Investigator January 1994 January 2001 Company Name － City State I conducted complex insurance fraud investigations USAA Orange County/Los Angeles Office. Same job description companies. Supervising SIU Investigator January 1987 January 1993 Company Name － City State I charge 3 4 different offices Special Investigation Unit Continental Insurance. These offices Costa Mesa, CA, Pleasanton, CA, Tucson, AZ Honolulu, HI. This included supervision 4-5 different investigators along support staff. Investigator January 1983 January 1986 Company Name － City State Conducted investigations possible insurance fraud several different carriers. These investigations completed insurance industry finding fraud claims system problem. Police Officer, Sr. Police Officer Traffic January 1973 January 1982 Company Name － City State Normal Police duties. Worked Patrol, Special Investigations Unit, Traffic Division motorcycle. Deputy Sheriff January 1972 January 1973 Company Name － City State In Sheriff's Academy, Biscailuz Center Jail Main County Jail. Education Associate Degree Criminology 1972 Long Beach Comm. College － City State Criminology Bachelor's Degree Management 1977 Univ. Redlands － City State Management International Association Credit Card Fraud Training 1996: International Association Auto Theft Training 1997, 2001: California Conference Arson Investigators Seminar 2004: Vehicle Fires, Cause Recovery 2010: Midwest Cargo Theft Training Event 2011: Basic Arson Investigation Prosecution Training 73 Los Angeles Sheriff's Academy 93, '94, '95, '05, '08: IASIU International training Certified Insurance Fraud Investigator (CIFI) International Assoc. SIU Senior Claims Law Associate Degree, (SCLA) American Educational Institute Fraud Claims Law Specialist, (FCLS) American Educational Institute California Peace Officer Standard Training: Basic, Intermediate Advanced Skills Attorney, Basic, CA, Credit, Insurance, Law, Office, Police, supervision",AUTOMOBILE
"SOLUTION DESIGNER Career Overview Solutions-oriented Consultant possessing unique combination skills, including Pre-Sales, Business Analysis, Project Management applications development experience multiple top-tier ERP Systems. Qualifications Technical Project Management ITIL Intermediate Certifications Systems Implementation Large-scale systems Client Facing Pre-Sales Solution Selling Business Process I mprovement Accomplishments Proven track record building, managing leading multi-disciplinary teams across various domains skill levels Created comprehensive business development strategy change management program global ERP implementation Project Manager, 4000 hours experience, various Information Management Communication projects Exceeded sales quota 5% assigned territories providing Pre-Sales support internal external customers Led successful full life-cycle multiple ERP implementations Lead Functional consultant Cultivated cross-functional communications creation strategic relationships Work Experience Solution Designer 02/2014 02/2016 Company Name City State Designed delivered management value added consulting strategic technology infrastructure solutions Air Transit Industry market space Technical Project Manager implementation 300 CUSS (Common Use Self Service) Kiosks supporting IT infrastructure major discount airline twenty-two airports valued $5M Technical Project Manager development new technologies platforms, PaaS SaaS, help solve technical challenges limitations clients' infrastructure Developed workload based staffing standards determine proper manning levels proposed solutions Created Professional Continuum 500 employees assigned SITA Service Group (SGS) Managed multiple application development projects using Agile development methodology Developed strategic relationships 3rd party providers Fixed bugs encountered. Worked product designers product managers design user interactions applications. Installed performed repairs hardware, software peripheral equipment, following design installation specifications. Conducted computer diagnostics investigate resolve problems provide technical assistance support. Established requirements new systems modifications. Analyzed network packet information computer OS system data identify characterize anomalies networks. Gathered analyzed performance metric data. Gathered analyzed performance metric data. Analyzed created new configuration packaged software meet business system requirements. Oversaw local IT infrastructure including servers, security, networking, storage systems desktops. Performed second-level support workstation server class systems. Served technical lead server infrastructure including development, QA, staging production systems. Worked clients analyze computing network needs installed appropriate solutions within organization's budget. Served operating system expert, providing technical support entire organization. Prepared technical architecture proposals enhancements integration existing third party software systems. Tested features across various browsers. ​​ Pre-Sales Consultant 10/2012 10/2013 Company Name City State Worked directly C-level managers gather understand business strategy requirements Defined project scope deliverables support project goals collaboration stakeholders Analyzed documented requirements enhancements business processes Defined detailed business requirements functional specifications using Agile methods Partnered implementation teams ensure proper translation business requirements software changes Provided pre-sales support accounts ranging $200K $5M Provided training implementation teams, including development on-boarding material Information Technology Specialist 05/2009 06/2012 Company Name City State Technical Support Chief Functional Consultant US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying fit-gap analysis, process design, integration testing Project Manager US Army's Integrated Personnel Pay System-Army (IPPS-A) ERP implementation Identifying resources included recruiting, on-boarding, training developing required support varied levels program operations Worked directly Stakeholders, SMEs key users identify problem scope escalate IT service outages Created statistical reports performed Root Cause Analysis (RCA) areas responsibility Performed end-to-end incident management responsibility time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Provided technical support Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support Information Management infrastructure throughout Afghanistan Provided technical guidance direction support suppliers equipment providers information systems equipment US Army, NATO Coalition communication networks Collaborated design delivery infrastructure required support new IT solutions Responsible management solution requirements overall technical baseline control across service lifecycle. Pre-Sales Management Consultant Inside Sales Representative 12/2005 09/2012 Company Name City State Team Lead focused implementing ERP software creating common global designs localizations legal regulatory requirements Prepared presented technical proposals clients. Worked clients analyze computing network needs installed appropriate solutions within organization's budget. Developed maintained accurate network documentation Visio diagrams provide management proper understanding organizational needs. Developed, reviewed ensured appropriateness value added solutions focus IT Service Management, Business Transformation Governance based ITIL best practices Managed facilitated client workshops gather ""as-is"" ""to-be"" business requirements, performed gap analysis, Integration/User testing configuration Provided pre post-sales support, configuration, training SAP Practice Facilitated discovery sessions customer focus groups ERP sales opportunities Communicated technical design requirements implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) support needs clients' deployment strategies. Chief Warrant Officer Two Information Services Technician 12/1992 08/2014 Company Name City State Performed system integration administration tactical strategic networks, including routers, switches, various satellite microwave communication. Managed Network Operations Center (NOC) provided multi-level support end users. Working customers, internal IT infrastructure teams, third party data providers etc. throughout service restoration process. Provided base level IT support company personnel. Education Training ITIL Foundation v3, ITIL Intermediate Certificate Service Design, ITIL Intermediate Certificate Service Operations, ITIL Intermediate Certificate Service Transition, ITIL Service Capability: Service Offerings Agreements, CompTIA Security Master Arts Organizational Leadership Columbia Universtiy City State Advanced coursework Organizational Management Bachelor Science Industrial Technology Education Montclair State University City State Coursework Information Management Business Administation Minor Education Skills Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops",DESIGNER
"RETAIL BANKING DIRECTOR Summary A highly creative professional 18 years executive marketing communication experience proven track record successful projects initial concept completion. A high energy, results-oriented leader recognized innovative tactics demonstrated success strategic/tactical planning, building large (over 200) highly effective teams focused achieving production financial goals, analytical financial expertise. A talent building working cohesive teams strong problem solving skills, able manage time-sensitvie projects multi-million dollar budgets. Proven success increasing customer awareness, changing brands image within Santa Fe community achieving growth budgetary goals. Strong ability working levels organization entry-level employees board members community leaders. Skills Strategic Planning Marketing Communication Highly Creative Financial Analytical Experience Facilities Management Experience Leading IT related Projects Teams Experience Retail Banking Director Jan 2007 Jan 2017 Company Name Provide leadership NM CO Branches Private Banking within Bank areas loan deposit growth; risk management; staff development community involvement. Manage training; facilities real estate projects Company. Responsible development, planning execution deposit products services strategy supports Bank's strategic plan delivery retail commercial deposit product lines. Direct experience annual budgeting monthly financial reporting Bank's Board Directors Asset Liability Committee. Participate Executive Management; Asset Liability Management; IT Steering Compliance committees. Marketing Communications Director Jan 1993 Jan 2006 Company Name Managed relationship outside advertising agency, marketing assistant, contribution's sponsorship's budget, project management, customer relationship software, coordinating special events, developed managed call center branches Bank. Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials. Participated Executive Management planning sessions marketplace strategy pricing, product investment strategies. Responsible new product development implementation. Responsible implementation management Bankwide projects. Responsible maintaining Bank's corporate image, including signage, marketplace perceptions, market assessments test image. Responsible development special events attract retain Bank customers. Advanced computer skills. Operations Manager Jan 1986 Jan 1993 Company Name Project Management multiple technology related product development projects. Ensured compliance laws policies procedures followed Bank staff accordance regulatory environment. Responded audit comments followed training staff adherence. Managed training, merchant services audits responses follow-up branches. Wrote teller branch operations manuals accordance accepted policies procedures. Kept policies procedures updated communicated branch personnel. Developed managed monthly reports ATM profitability. Education Training Graduate 2016 Leadership New Mexico MBA technology The College Santa Fe Western States School Banking University New Mexico technology B.S.B.A Business Administration management Northern Arizona University Business Administration management Interests Santa Fe Chamber Commerce board member 2007-2012; treasurer last 3 years *Partners Education board member 2004-2006 *Junior Varsity tennis coach St. Michael's High School Skills Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning Additional Information AWARDS COMMUNITY INVOLVEMENT *Santa Fe Chamber Commerce board member 2007-2012; treasurer last 3 years *Partners Education board member 2004-2006 *Junior Varsity tennis coach St. Michael's High School *Best Bank Santa Fe Award five years row *Winner Business Excellence Award Large Business Category Santa Fe Chamber Commerce US West *Winner Best Employer Year Large Business Category Jennifer Lind",BANKING
"ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers government officials primary school underprivileged children goal introducing new ways means improve facility educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended professor high academic achievement, outstanding writing ability, effective communication skills. Encouraged students improve writing individual group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships freshmen providing support assistance difficult transition period academic social arenas. P.R.O. Public Relations Organization URI Spring 2003 Present Founding member recognized chapter Public Relations Student Society America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 Current Associate Director Company Name Manages direct marketing communications advertising sales public relations initiatives. Manages marketing, operations, logistics Technology Review's event business, including annual Emtech Conference MIT. Directs public relations activities media outreach Technology Review's annual special projects, including TR35: The Top 35 Innovators 35, TR50: The Top 50 Most Innovative Companies, TR10: The Top 10 Emerging Technologies. Handles sales development sponsorship sales including market research, pre-qualifying prospects, creating sales materials. Set strategy coordinate deliverables media partnerships. 06/2005 03/2006 Marketing Assistant Company Name Researched effective marketing venues reach target audience implemented plans, online print. Created print online advertisements well product line brochures used mass mailing activities order generate interest new models. Qualified customers potential buyers boat shows, answered product questions, provided necessary follow-up clients encourage purchase sailboat powerboat. Maintained client database managed customer relationships sale. Oversaw online marketing activities direct supervisor well four additional offices company. Public Relations Intern American Cancer Society Spring 2005. Aided Media Director Rhode Island researching, promoting, implementing current new cancer-awareness programs. Created press releases worked local media gain coverage programs. As URI Relay Life Publicity Chair, promoted first-ever Relay For Life University Rhode Island, raised $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations aspects on-campus programming start finish. Individually generated Student Programming Handbook, comprehensive user-friendly guide on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers government officials primary school underprivileged children goal introducing new ways means improve facility educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended professor high academic achievement, outstanding writing ability, effective communication skills. Encouraged students improve writing individual group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships freshmen providing support assistance difficult transition period academic social arenas. P.R.O. Public Relations Organization URI Spring 2003 Present Founding member recognized chapter Public Relations Student Society America. Education May 2005 Bachelor Arts Public Relations English University Rhode Island City State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University Technology City AustraLearn Study Abroad Program",PUBLIC-RELATIONS
"CONSULTANT Executive Profile As professional health care 40 years, I numerous experiences, clinical nonclinical, would asset organization. I authored numerous policies procedures technical advisor several books. Working Paramedic, Nurse, Travel Nurse (ED Home Health), Manager, Educator, Consultant, Director, Regulator, serving two Board(s) Directors, I people person, developed managed teams people achieved many goals. Core Accomplishments Readylink Healthcare, Travel Nurse, (2003 2005), ED contract- Sarah Bush Lincoln Healthcare, Mattoon, Illinois. ED nurse busy central Illinois ED, significant rural trauma medical services. Agostini Associates, Travel Nurse (2004)-ED contract-Mercy Merced Medical Center, Merced, California ED Nurse facility serving highly noncompliant population, resulting high acuity census. Provena Covenant Medical Center, Resource/ED Nurse, (2002-2004) Resource Nurse hospital included: Support services hospital departments Performed difficult procedures skills throughout facility, including specialized intravenous lines, PICCs, etc. Specializing ED ED Staff Nurse. St. Margaret Mercy Hospital(s), Nursing Director (2001-2002) -oversight operations two hospitals, Hospital operations, rotated 400 200 bed hospital, high census acuity EDs, ICUs, CCUs, NICUs, PICUs, complete Psychiatric facility. Encountered numerous unique challenges, including necessity closing hospital (bypass) times due census and\or acuity, resolving conflicts, adequate staffing. ED Nurse, Supervisor, ED Registry, (1976 1998) Daley's Ambulance\Co*Med Transport, Director EMS/Education/Human Resources National Affairs, (1975 -2001) EMT\Paramedic, then, Director. Developed respected personnel, education, public relations, employee health departments. Established prestigious Specialized Critical Care Transport Nurse Teams. Grew company 150 employees 1000, peak, 1000 transports per day. Authored numerous policy procedures company. Established infection control, including new OSHA regulations. Developed several customer service initiatives various CQI programs using team approach. Board Directors (15 years) American Ambulance Association (AAA) Board Directors National Registry EMTs. Porter Memorial Hospital, EMS Director\Instructor, (1982 1985) Oversight EMS system(s) operations, education (ED EMS), Paramedic EMT programs, including Popular unique continuing education programs. Oversight system operations. Policy procedures development CQI programs Fire Departments, Crete, Glenwood, Cornbelt Fire Departments, (intermittent 1974 2005), Firefighter/Paramedic/Diver Career Achievements ED\EMS Consultant Technical Advisor several books D.B. Petit Diane Petit Authored numerous policies procedures, including regulations American Ambulance Association (AAA) Board Directors National Registry Emergency Medical Technicians (NREMT) Board Directors Excellence Award Walter Schaefer Award, (AAA), 1999. Appointed Illinois Department Public Health (IDPH) Regional EMS Trauma Advisory Committee(s). Implemented successful Special Critical Care Transport Nurse Teams. Pilot project evaluating effectiveness prehospital personnel providing HBV/PPD vaccinations, IDPH University Chicago demonstrated effectiveness. Designed implemented numerous policies procedures, including, Drug Free Workplace (challenged successfully several times), respected credentialing process hiring EMS personnel, even respected providers hospitals. Negotiated Rule Making Medicare (AAA) resulting fair fee schedule increased reimbursements ambulance providers throughout nation. Professional Experience Company Name January 1999 Current Consultant Operations systems development. OSHA regulatory issues. Startup EMS providers. HBV\TB vaccinations. Staffing, patient care. Company Name January 2010 Current Assistant Director Nursing. Provided Home Health patients, specializing infusion therapy. Supervision nursing staff. Case management. Company Name April 2014 July 2014 Travel Nurse Mercy Home Health contract. Supervised ancillary staff. Provided home health patients, throughout Oklahoma City region. Illinois Department Public Health (IDPH) Office Preparedness Response, Regional Emergency Medical Services. Company Name January 2005 January 2009 Coordinator Working regulatory environment, providing oversight aspects Trauma Centers, EMS Emergency Department (ED), included:. Site visits, investigations, conflict resolution, licensing, inspections, reviewing approving aspects EMS ED. Disaster Preparedness Response Hospitals EMS. Education Governors State University Masters Health Administration Health Administration Valparaiso University 1 1988 BSN Prairie State College 1 1978 State Ingalls Memorial Hospital 1 1975 Emergency Medical Technician Publications/Contributions Technical Advisor several books-by D.B. Petit Diane Petit Ambulance Industry Journal, AAA The Insider, JEMS Communication Human Resource Manual, AAA Medicare Documentation Manual, AAA Clinical Standards Manual, AAA Expanded Scope Practice Manual, AAA Certifications-current past Advanced Cardiac Life Support Emergency Communications RN, Illinois National Incident Management System (NIMS) Basic Trauma Life Support (BTLS) Pediatric Advanced Life Support Domestic Preparedness Certificate Pediatric Education Prehospital Professionals (PEPP) CPR Certification MTI (Management Training Institute), Texas A M, AAA Paramedic, 1975 Amateur Radio (Ham Radio) License PADI Open Water Scuba Certification Work History Company Name Skills Ambulance, Basic, conflict resolution, CPR, Documentation, Human Resource, Management Training, Office, Nursing, Publications, Radio, Staffing, Supervision, systems development, Technician",CONSULTANT
"INDEPENDENT BEAUTY ADVISOR Career Overview To gain entry-level position customer service industry room growth advancement lead lasting relationship. Core Strengths Customer service expert Energetic work attitude Courteous demeanor Sharp problem solver Top sales performer Telecommunication skills Adaptive team player Strong organizational skills Work Experience Independent Beauty Advisor 10/2013 － Current Company Name － City State Provide individualized client facials product profiles Fill customer beauty product orders Recruit new potential beauty advisors Commercial Lines Specialist 01/2013 － 09/2013 Company Name － City State Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Followed potential clients regarding online information requests. Finalized maintained types personal lines insurance policies within agency. Promoted agency products customers person, telephone writing. Promoted client retention high-quality service follow through. Presented account proposals professional timely manner. Customer Service Repsresentative 11/2012 － 01/2013 Company Name － City State Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Followed potential clients regarding online information requests. Finalized maintained types personal lines insurance policies within agency. Promoted agency products customers person, telephone writing. Promoted client retention high-quality service follow through. Presented account proposals professional timely manner. Teller 02/2012 － 05/2012 Company Name － City State Researched banking guidelines statutory requirements stay updated new laws applications. Processed average 100 transactions day timely manner. Helped customers select products best fit personal needs. Opened closed store, included counting cash drawers making bank deposits. Informed customers product lines banking services offered company. Processed transactions accurately timely fashion. Insurance Agent 02/2012 － 05/2012 Company Name － City State Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Followed potential clients regarding online information requests. Finalized maintained types personal lines insurance policies within agency. Promoted agency products customers person, telephone writing. Promoted client retention high-quality service follow through. Presented account proposals professional timely manner. Customer Service Representative 07/2011 － 02/2012 Company Name － City State Finalized maintained types personal lines insurance policies within agency. Followed potential clients regarding online information requests. Presented clearly explained insurance policy options clients based needs goals. Promoted client retention high-quality service follow through. Administrative/Receptionist 02/2011 － 07/2011 Company Name － City State Front desk reception/administration, incoming calls, coordinating client partner meeting trust various wealth management services. Processing teller transactions, large cash handling, responsible balancing cash drawer daily. Assistant clients account needs maintenance, processing check orders. Sales Customer Service Representative 12/2010 － 02/2011 Company Name － City State Promoted agency products customers person, telephone writing. Prepared necessary paperwork process insurance sales renewals. Presented clearly explained insurance policy options clients based needs goals. Finalized maintained types personal lines insurance policies within agency. New Account Representative/ Teller 12/2009 － 12/2010 Company Name － City State Open new accounts consumer business customers fit budgetary banking needs. Teller activities include cashing checks. Process deposits change orders. Balances cash drawer ensuring accuracy. Cross sells services course, vast, working knowledge cashier operation. Sales Customer Service Representative 09/2009 － 12/2009 Company Name － City State Promoted agency products customers person, telephone writing. Prepared necessary paperwork process insurance sales renewals. Presented clearly explained insurance policy options clients based needs goals. Finalized maintained types personal lines insurance policies within agency. Substitute Teacher 09/2009 － 12/2009 Company Name － City State Substitute teacher Magnolia ISD campuses grades. Lead Teller 09/2006 － 09/2009 Company Name － City State Provide great service, help customers succeed, Team leader. Lead Tellers work challenging, fast-paced environment. Motivating tellers others work efficiently customer's satisfaction. Train cross-train tellers lead tellers. Assist tellers transactions giving overrides needed. Large cash handling cash drawer, vault ensuring tellers balance every day. Processing transactions customers help manage finances. Recommending additional products services meet customers' needs. Referring customers Wells Fargo partners. Manage others meet daily, monthly, quarterly sales goals individuals team. Sub-contractor 05/2006 － 09/2006 Company Name － City State Warehouse work involving heavy lifting. Measuring mixing chemicals oils ensure highest quality product. Operate large mixers distributing machines packaging shipping orders. Bakery Lead, ICS associate, Apparel Sales Floor Associate 06/2004 － 05/2006 Company Name － City State Bakery Lead Supervising others work; well delegating duties bakery employees ensure clean productive bakery. Placing orders keep shelves well stocked, well frying glazing donuts cake decorating fulfill customer orders. Completed monthly audits sanitary standards. Completed monthly inventory reports. Ensured well-stocked backroom, built displays, unloaded trucks. Assisted customers needs. Zoned apparel areas. Educational Background Lone Star College Montgomery － City State USA Associate Arts Business Administration Coursework Business Administration Organizational Development degree completed Skills 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills. Awards Who's Who Among American High School Students 2000 Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011 Certifications Casualty Property P&C Insurance License received 2011",APPAREL
"TRIP COORDINATOR Accomplishments Developing new processes captures procurement minimize work flow time departments. Maintaining competitive cost structure restructuring response changing market acquisitions. Changed Non-Manager Financial Technician position Manager Operational Finance position included managing two department's budgets day day operating procurement. Delivered results erasing $1.3 million expenses along innovative ways cut cost ongoing basis. Professional Summary Skills EXECUTIVE SUMMARY Financial Analyst extensive experience aspects corporate expenses. Exceptional coaching, mentoring, leading departments support operating budgets. Procedures development financial forecasts, guidelines models operational cost. CORE QUALIFACTIONS Financial accounting procedures Corporate Finance Reporting presentations Cost control, Procurement pricing analysis Budget development management Sourcing Strategies Development Performance Optimization Process Management Effective Communication Relationship Management Document Reporting Advanced Microsoft Products reporting presenting Work History 01/2018 04/2018 Trip Coordinator Company Name – City State Scheduled aircraft coordinate flight crew accomplish charter requests Resolve operational failures customers, owners flight crews Interpret current weather weather forecasts provided FAA Familiarity FAR/AIM, Part 135 Rules Regulations Utilize FOS/NT, Microsoft Word, Excel Outlook Responsible improving simplifying operational procedures sales operations 01/2002 12/2012 Manager Company Name – City State Accountable 2 departments operating budget, including developing annual operating plan, expense forecasts executive management reporting. Responsibilities include negotiating competitive rates, purchasing, monitoring enforcing contracts compliance. Report executive management; manage staff 2 direct reports. Manager Operational Finance Compile analyze financial information department heads Managing invoice approval, reconciliation billing compliance 25,000 invoices per year Develop integrated revenue/expense analyses, projections, reports, presentations Create analyze monthly, quarterly, annual reports accuracy Create key performance metrics Finance Executive Management. Report presented weekly management Lead several financial/operational projects included turning aircraft Air Ambulance relocating company increase profits Identify patterns subsequent spending activities help optimize purchasing strategies Maintained 2 departments budgets Airline Flight Department Perform financial forecasting reconciliation internal accounts chain vendors Handle complex high-level financial analysis cost domestically internationally Present discuss analysis upper management along goals Managed business relationships suppliers, service providers, contract providers, industry experts Develop annual operating plan provide monthly expense forecast Identify patterns demand subsequent spending activities help optimize purchasing strategies Negotiate purchase agreements, long-term strategic plan supplier necessary commodity, thereby allowing company leveraged position terms margin enhancement. Determine degree risk/liability contract compliance/non-compliance based upon annual spend vendors suppliers Lead Operational Changes communication entire company Management two fleet (Lear 35's) passenger operations quoting, reporting Profits reconciliation expenses related operations. Education 05/2009 Masters Business Administration Financial Leadership Franklin University City State Financial Leadership 12/2007 Bachelor Degree Science Financial Management Franklin University City State Science Financial Management 12/2007 Bachelor Degree Science Business Administration Franklin University City State Science Business Administration Skills Ambulance, balance, billing, Budget development management, budgets, budget, Bi, coaching, competitive, contracts, Corporate Finance, Cost control, Executive Management, expense reporting, Finance, financial, Financial accounting, Financial Analysis, analyze financial information, Financial Analyst, financial forecasting, financial forecasts, Managing, mentoring, Microsoft Products, Excel, Outlook, NT, Microsoft Word, month end close, negotiating, Optimization, presenting, presentations, pricing, pricing analysis, Process Management, Procurement, profit, purchasing, Relationship Management, reporting, sales, scheduling, Sourcing Strategies, strategic, annual reports",AVIATION
"AVIATION SAFETY ASSISTANT Summary I 17 years customer service experience administrative assistant Federal Aviation Administration. Throughout career I earned several awards, recognitions commitment people, team player award Administrative Employee year several times. I also received several awards arranging organizing preparing meals 40- 60 people charity lunches take place weekly ever year Oct 1st December 15th I since 2003 addition keeping responsibilities. Although I worked restaurant since teenager, I believe desire work, exemplary costumer service skills would serve company well position. Highlights Reliable punctual Cash handling Reliable team worker Neat, clean professional appearance Comfortable standing long time periods Comfortable standing long time periods Delivers exceptional customer service Engaging personality Excellent multi-tasker Accomplishments Recognized peers management going beyond normal job functions. •2014 Administrative Employee Year Award •2013 Administrative Employee Year Award •2009 Commitment Quality, Service, Productivity •2007 Commitment People Group Award •2006 Commitment People Group Award •2006 Administrative Employee Year Award •2003 Administrative Employee Year Award •2001 Greater Boston Federal Executive Support Personnel Award •2000 Greater Boston Federal Executive Support Personnel Award Experience Aviation Safety Assistant January 1998 October 2015 Company Name City State In position Aviation Safety Assistant operations I perform administrative tasks preparing travel arrangements assisting investigations gathering information drafting correspondence reports enforcements, accidents, incidents complaint investigations, I maintain coordinate calendars, schedules unit, maintaining l confidential files, Facility Emergency Security Plan telephone availability list insure daily office coveraged. I enter payroll data, assist labor distribution reports, insure accuracy operation's correspondence leave office. Additionally I provide daily customer service awarded customer service awards recognitions along 3 administrative employee year awards. Utilizing programming, web designing software education, I created maintained several useful SharePoint Databases forms. In order maintain reliability SharePoint I perform weekly backups, manage users continuously add new features information needed providing training employees workings SharePoint. I received time awards recognitions three separation occasions accomplishments significantly reducing workload associated former tedious reporting processes. I also trained assisted five office Employees building SharePoint databases setting user permissions. Education Computer Learning Center Business School Graduate Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware Software Installations Honors Graduate Business 1998 Computer Learning Center Business Course City State usa Honors Graduate: Networking Webpage design Basic Accounting Microsoft Office Graphic Design Database Management Personal Information My 16 years Administrative employee also provided essential knowledge clear understandings office practices procedures related position. Whether I entering time attendance information, sending letter investigation, tending stakeholders requests I successful utilized knowledge correctly complete tasks hand. I opportunity serve lead coordinator several committees Combined Federal Campaign I successfully organized promoted campaign 14 years planning, organizing preparing serving food weekly 40 60 employees proceeds went charities combined federal campaign. Other committees include Occupational Safety Health Administration (OSHA) Additional Information Other Completed Courses: Work Place SAFETY ORIENTATION Compliance Philosophy Briefing FY15 Information Security Privacy Awareness Training Course OSH Responsibilities I volunteer day care center completed courses safe serving preparing serving food. Certificates Achieved. Records Management 101 Annual Ethics Training Employee Labor Relations: Behavioral Disciplinary Issues Resolution Introduction Safety 2014 Security Privacy Awareness Training Workplace Security Awareness Being Effective Team Member Office Safety Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Interacting Others Safety Health Workplace Skills Customer Service Administrative Skills Highly Motivated",AVIATION
"IT COMPLIANCE AUDITOR Career Overview I offer 15 years' experience various areas Information Technology Field. Including five years experience installing, configuring, troubleshooting computer software hardware problems. Five years experience managing software licenses/compliance, coordinating purchases major projects volume license contract negotiations. Five years experience IT Compliance Auditor I executed PCI\SOX Audits provided corporate governance. Qualifications Certified Software Manager (CSM) (SIIA) Certified Information Security Auditor ISACA, License 1191038 Current MCP-Windows 2000 MCP ID 2797345 2000 Server Administration Network Infrastructure AFFILIATIONS Information Systems Audit Control Association (ISACA) Software Information Industry Association (SIIA) Work Experience IT Compliance Auditor 01/2010 Current Company Name City State Provide value-added control assurance/governance relates security, e-commerce industry compliance requirements controls. Liaise Information Technology Operations areas proactively assess security policy compliance monitor risk Coordinate external/3rd party auditors, including PCI DSS, SAS 70, Record Retention, Business Process Improvement reviews Manage internal IT audit engagements including: system platform audits, PCI Compliance Readiness reviews, IT Risk Assessments, change management, business process control assurance Manage security control assessments Payment Systems merchant boarding settlement funds. Coordinate perform compliance audits accordance information protection, data asset threat provisions Sarbanes-Oxley Acts. Coordinate Incident Response teams post-event diagnosis, investigation documentation. Evaluate information protection governance framework ITIL, FFIEC, COBIT best practices. Provide effective project(audit) guidance leadership team members management relates data security industry compliance Assisted implement policies information asset protection, operating system platform security, network security, acceptable computing resource use Coordinated business organizations ensure implementation proper controls maximum security minimum impact functionality purpose Performed information security risk assessments compliance audits information security processes regarding AS/400,AIX Windows Evaluated AS/400 system security values, UNIX system security files, RACF SETROPTS parameters, Windows user workstation policy settings, firewall rule-set parameters, router configuration files. Evaluated network vulnerability, malware, port uses Monitored compliance organization's information security policies procedures among employees, contractors, alliances, third parties. Assisted creation roles responsibilities matrix SAP user profiles authorities based functional groupings Performed IT audit portion internal audit department Annual Plan. Execute audits, activities, projects, special services fulfill Annual Plan commitments. Performed hands-on analysis multi-platform application security. Ensure IT policy procedures documented updated according regulatory standards, deadlines met, approvals obtained, guidelines followed, repository usage understood, repository system record up-to-date defined IT Governance program Interfaces internal external requestors escalated point reviews IT artifacts completeness satisfaction delivery quality services regarding important issues priorities, deadline-sensitive information. MIS Technology Procurement Analyst 06/2005 Current Company Name City State Incorporated corporate wide procedure ordering software every order tied license, purchase order install point. Instituted stricter software installation procedures help insure licensed software installed company computer. Incorporated additional Software Media Control Retired obsolete workstations software packages implementing PC Refresh Program Standardizing software titles. Created software inventory repository utilizing Microsoft's Share Point Responsible managing technology purchases licensing activities. Centralized streamlined technology purchasing activities across JAG improve speed, reduce costs, ensure proper record keeping fixed assets software licensing. Maintained License Compliance International Domestic offices Created enforced Security policies, Procurement policies Compliance policies Configured Triactive discovery tool, performed software metering tasks Negotiated million dollar contracts vendors IBM, Microsoft, McAfee, Symantec etc. Lead contact Multi-Million dollar SIIA software Audit I saved company 9.2 million dollars. PC\LAN Support Specialist 01/2000 06/2005 Company Name City State Configured troubleshot Internet connectivity network related issues via TCP/IP, DNS, WINS, DHCP, SMTP Windows machines Trained new employees install, configure, troubleshoot customer equipment. Familiar trouble ticketing system (Magic) support tracking customer problems corrections. Serviced, configured, upgraded, repaired Compaq HP computer equipment. Supported Office 97/2000/XP, Outlook 97/98/2000, Adobe Acrobat, Internet Explorer, IBM AS400 Client Access end user ""shrink wrap"" applications along many homegrown applications. Instructed remote users configure machines remote access use, supported VPN remote access. Handled remote access issues connectivity, modem, token authentication issues. Familiar HP Print Server Appliances HP Jet Admin Created required Domain, Email Novell user accounts KIX scripting Lead tech Novell migration Windows servers Managed Moves/Adds/Changes Customers hardware Worked Symantec Ghost perform larger roll outs create company-wide standard image Worked Remote Control Software DameWare Utilities VNC Viewer. Installed, configured supported blackberry's Performed file restores system backups using CA ArcServe. Education Training Certificate Completion -MSCE Prep Course 2003 New Wave Technology Associate Degree Networking Technology 2003 Bucks County Community College Networking Technology Skills Adobe Acrobat, AIX, ArcServe, AS/400, AS400, business process, Business Process Improvement, change management, Compaq, CA, hardware, contracts, Client, delivery, DHCP, diagnosis, DNS, documentation, e-commerce, Email, firewall, fixed assets, functional, funds, Ghost, HP, IBM, image, Information Security, Information Systems, Information Technology, Internet connectivity, Internet Explorer, inventory, ITIL, KIX, leadership, Magic, managing, McAfee, Access, MCP, Office 97, Outlook 97, Windows, Windows 2000, 2000, 98, migration, modem, network security, Network, Novell, operating system, PCI, policies, processes, Procurement, purchasing, quality, RACF, record keeping, router, SAP, Sarbanes-Oxley, SAS, servers, scripting, SMTP, software installation, Symantec, TCP/IP, troubleshoot, UNIX system, Utilities, VPN",APPAREL
"EXECUTIVE CHEF Summary Accomplished Chef seasoned culinary management experience fine dining, high volume catering, executive campus-wide restaurant oversight. Background providing exceptional territorial leadership directing restaurants, cafes, catering operations simultaneously. Significant architect role profit growth comprehensive improvements quality, productivity, efficiency, customer service upgraded training inspiring management team, also making personal initiative bring management inspiration every member kitchen serving staff. Sincere passion high quality results work produced. Demonstrated expertise in: Purchasing Inventory Management Food/Beverage Labor Cost Controls Innovative Menu Development Planning Budget Administration Direct Proper Fiduciary Responsibility Quality Assurance Control Special Events Management Customer Service Guest Relations New Facilities Start-Up Development/Planning/Execution Accomplishments Created new Café menu managed launch menu new Café operations retrained staff resulting increase sales 60% consistently grows 8 months later present time. Restructured training processes new hires updated training current employees effective, energetic, pleasant customer service team improved customer attendance 18%. Experience Executive Chef February 2014 Company Name Coordinated oversaw kitchen Café activities different locations campus ensure successful service 180 residents day. Direct access responsibility entire dining services $() budget. Developed menus kitchen planning, hiring training staff averaging employees slower peak seasons. Catered multiple large events simultaneously keeping regular dinner shifts organized efficient. Specifically took initiative increase safety sanitary procedures. Held monthly meetings residents present updates demonstrations dining services procedures event/menu planning communicating ideas/suggestions residents. Offered specific training programs help employees maintain improve job skills. Monitored training costs created budget reports management. Delivered Results: Developed cohesive team front back house reduced amount turnover. Lowered food produce costs (%) increasing quality implementing new line products extensive experience prior relationships specific choice vendors. Improved standard operating procedures kitchens food service operations implemented new safety, sanitary, organizational standards storage areas increased inspection scores. Successfully implemented Hydration program residents. Chef De Cuisine Riderwood Village November 2005 April 2013 City State Responsible managing budgets, preparing schedules back house culinary staff, creating new exciting menus complying recipe procedures. Managed inventory, part stock orders. Steadily led team maintain storing organization sanitation standards. Developed enriched exceptional employees teaching classes improve current position prepare promotion. Purchased food beverage, tableware, small ware kitchen equipment. Successfully attained growing profit direct development oversight opening new coffee shop hot carry out. Participated designing stage floor plans, full ownership menu planning. Chosen cook represent company annual Maryland Crabfest Sandy Point Park Chesapeake 2014() Delivered Results: Brought company plaque prizes 1st place Vegetable Crab Soup, 2nd place Cream Crab Soup two years row. Increased overall restaurant revenue openings hot carry coffee shop enough update equipment employee uniforms still yielding significant end profit improvements. Received notice healthiest restaurant campus three large restaurants. ​ Head Chef August 2001 November 2005 Company Name － City State Responsible culinary operations Preparing schedules Purchasing food beverage small wares Responsible managing food budgets Maintain high standard quality food Created menus participation management Follow maintain sanitation standards Maintaining high motivation staff members collaboration management. Direct Results: Increased efficiency serving already high volume customer presence able increase customer presence even better restaurant recognition food quality. Head Chef February 1985 July 2001 Company Name － City Directed daily operation restaurant insuring high quality every product Preparing daily specials Preparing high volume lunches weekend dinners Catering special events local offices. Weekly monthly inventory Participated local food competitions Created menus recipe's Responsible hiring culinary staff. Education 2012 Frontline Culinary Certificate AACC ​ 2 semesters 2012-2013 Frontline Leadership Certificate 2010 ServSafe Instructor Proctor ServSafe Certified Skills fiduciary, event/floor planning, Leadership, sales, teaching Skills __________ Communication Critical thinking Organizational Coaching Interpersonal Listening Understanding Logistical Detail Oriented Computer Public Speaking",CHEF
"INTERNATIONAL BUSINESS DEVELOPMENT MANAGER Summary Charismatic business professional expertise business development product strategy, marketing, sales Effectively built sales department 10% 50% total company revenue 10 year term. Vastly experienced international distribution development. Highlights Business Development Inventory Management Sales Analysis Forecasting Marketing Product Strategy Bilingual English/Spanish Experience 02/2010 Current International Business Development Manager Company Name － City State Identify global product opportunities, perform market analysis, create product briefs outlining new collections. Lead cross-departmental team responsible creating product launch process calendar ensure timely execution clear communication. Manage special project requests identify value project, potential growth market, work Product Development, Marketing Sales execute. Develop pricing strategy manage pricing model boost brand profitability. Analyze sales history market trends optimize inventory levels overseas warehouse providing product global partners timely manner, resulting lower overhead storage costs. Produce communicate quarterly key performance indicators (KPI) reports. Liaise Product Development, Marketing departments Regional Directors develop new product global consumers. Develop, maintain, support 37 international sales distribution accounts 76 countries Victorinox Swiss Army brands. Analyze sales statistics determine business growth potential drove incremental growth $2M 2014. Assist global partners inventory management, product training retail promotions, resulting higher product margins parties. Offer proven track record revenue growth year year, $8M $34M 10-year term. Grew Latin Market ground zero top region 3 consecutive years. 01/2004 01/2010 International Sales Operations Manager Supported VP Director manage international brands support global network distributors. Coordinated directly factories, third-party logistics warehouse operator, distributors optimize order flow factories warehouse global markets. Created updated order templates price lists accounts. Managed inventory maintain optimal levels. Worked distributors obtain quarterly monthly forecasts. 01/2000 01/2004 Company Name － City State Oversaw daily operations international department. Maintained sales product overseas key accounts. Fulfilled 5-8 international customer orders quotations weekly. 01/1999 01/2000 Air Ocean Export Coordinator Company Name － City State Exported high value goods hazardous materials foreign countries. Completed International banking documentations Sight Drafts Letter Credits ensure payment needed. Translated documents correspondence conversational translation internal staff clients. Education 1999 BS degree Business Administration, International Business Southern Illinois University Edwardsville Business Administration, International Business Studied Abroad Costa Rica Skills Army, banking, business development, clients, international sales, inventory management, inventory levels, inventory, Latin, logistics, Director, market analysis, market trends, marketing, Market, Marketing Sales, materials, network, pricing, pricing strategy, Product Development, retail, sales, Sales Analysis Forecasting, statistics, strategy, translation",BUSINESS-DEVELOPMENT
"STAFF ACCOUNTANT Professional Summary I currently graduate student Masters Science Finance Management IT CPA candidate expected completion end 2017. I Accounting Finance professional 4+ years extensive experience full financial statement reporting, month end closures, Review G'\L, Balance Sheet Statement Revenue Expenses, Financial Risk assessment well budget analysis various reconciliations. Core Qualifications Working Capital Management Financial Modeling End Month Closing Budget Analysis Bookkeeping Grant Accounting/ Grant Reporting budget modeling Account Payables/Receivables aging reporting Analysis Excel, Outlook Knowledgeable Microsoft Dynamics Proficient FundEz Proficient QuickBooks Quick learner Results-oriented Financial records processing Experience 02/2015 06/2016 Staff Accountant Company Name Full charge bookkeeper Report provide assistance directly CFO/Controller finance accounting matter as: Board Financial Meeting preparation Financial Statement reporting G/L reconciliation, Monthly Balance Sheet Reconciliation Statement Position Cash Flows analysis Revenue Audition according grants agreements Operation Budget Expenses Analysis Maintaining aspects Accounting AR, AP, Revenue Deferred Revenue recognition, adjusting entries, depreciation schedule, grants' budget monitoring. Conducted analysis address discrepancies 2014 Balance Sheet General Ledger led complete overhaul various cash account reconciliation processes internal controls Coordination provision information State Private auditors. Monthly calculation grants variances, estimate complete budget forecasts actualization. Recommendation salaries fringes' allocation benchmark. Monitored multiple grants' agreements keep track actual revenue, deferred revenue restricted/unrestricted assets. Audit schedules preparation financial information forwarding auditors Work auditors year end adjusting entries Assisted controller develop audit schedule private State auditors insure compliance OMB Circ. A133. Reviewed Grants' award letters, budget narratives related invoicing conditions compliance organization's F&A. Slaries Fringe allocation benchmarks. Modeled grants' budget spread sheets actuals calculated variances Grant's monthly budget monitoring financial analysis reporting programs managers CFO. Calculated FTE fringe benefit allocation's benchmark according internally developed allocation benchmarks within guidelines OMB Circ 21 ensured accurate update wages allocation ADP Managed reviewed State Foundations grants' monthly expenditures according signed agreements OMB Circ 21 guidelines. Produced monthly update grants' account receivable aging reports grants' ending period reconciled deferred revenue unrestricted. Prepared submitted State (DHMH) request payments (Form 437) quarterly reports (Form 438) performance measure (Form 440A) compliance grants requirements. Reconciled grants monthly invoices grant budget lines effect funds drawdowns ensure effective budget monitoring. Conducted monthly budget, financial fiscal review reported updates program managers. Reconcile various payments drawdowns State (DHMH, DLLR) billings grants budget line recognize revenue accordingly. Full Circle Accounting Support Reconciled various bank account balances G/L. Recorded cash receipts remotely deposited check prepared transmittals Analyzed reconciled G/L accounts details corrected discrepancies Prepared month-end year-end journal entries. 1099 preparation filing Maintained fixed assets ledger recorded periodic depreciation. Generated various financial reports Balance Sheet account reconciliation GL Assisted controller development ABC's Operating budget review Grants' budgets proposal submission. Reviewed account payables monthly transactions compliance GAAP posted month end adjusting entries accruals Supervised journalized cash receipts cash disbursements proper coding. Corrected discrepancies Statement Revenues original budgets Created Account Receivables monitored aging report accordingly. Monitored operating cash accounts performed remote checks deposit Maintained Chart Account related cost centers' codification. Successfully led key project towhich resulted [positive outcome] 10/2013 02/2015 Finance Consultant/Budget Analyst Company Name City State Provided financial accounting services portfolio private public clients. Supported clients' finance department following: Budget analysis Cash flow management Bookkeeping End month end year closing W2s 1099 filings G/L accounts reconciliation End year financial Statement reporting Streamline financial processes Internal control implementation Analysis variances analysis development new plan action Development financial models financial analytical tools Maintained Chart Accounts. 06/2012 08/2013 Senior Accountant Company Name City State Evaluated clients' financials accounting processes determine plan action Analyzed Income evaluated working capital. Performed audit various accounts tracked capital spending approved payment requests. Offset unapproved unusual expenses variances respective areas. Analyzed clients' operation budget operation income adjusted forecasts accordingly. Assisted CFOs production monthly financial statement reports. Financial Statement Analysis. Reconciled financial statements G/L, corrected discrepancies revenue recognition, asset ledger, periodic depreciation prepaid expenses. Performed expenses revenue analysis. 04/2011 01/2012 Financial Coordinator, Accountant I Company Name Performed grant accountant duties portfolio grants funded program Center Advanced Study Languages (CASL) Institute Biotechnology Bioscience Research (IBBR). Defined grants projects deliverables contractors monitored deadlines accordingly. Performed monthly budget actualization developed monthly financial reports. Analyzed, investigated variances assisted project managers build plan actions Reconciled journal entries G/L, investigated corrected discrepancies Maintained review petty cash funds. Reviewed credit card expenses grants expenses/payment request compliance federal OMB Circ. A21 OMB Circ. 122 Conducted monthly meetings projects managers grants expenses analysis. Education Summer 2017 Master Science Finance Management IT Progress University Maryland University College City State Finance Management IT Progress 2011 Bachelor Science Accounting University Maryland City State GPA: GPA: 3.33 Accounting GPA: 3.33 Certified Public Accountant: Candidate Expected Graduation: Winter 2017 Certified: OMB Circ. A 133, 122, 21 110 Accomplishments Customized various financial reports respond Board Members' needs. Streamlined Financial Accounting processes increase Internal control's efficiency. Investigated corrected discrepancies G/L, financial statements 100% accuracy. Insured 100% compliance Internal Controls, GAAP OMB Circ. A21, 22, 110, 133. Skills account reconciliation, Accounting, accountant, accrual, ABC, Streamline, ADP Payroll, Ad, AP, AR, Balance Sheet, billings, Biotechnology, Bookkeeping, bookkeeper, Budget Analysis, budgets, Budget, cash receipts, Cash flow, Closing, Controller, Certified Public Accountant, credit, clients, filing, finance, financials, Financial, financial accounting, Financial Modeling, Development financial models, financial reports, financial analysis reporting, Financial Reporting, financial statements, Financial Statement Analysis, fixed assets, funds, GL, Grants, invoicing, ledger, letters, meetings, Microsoft Dynamics, Excel, Outlook, modeling, processes, coding, proposal, QuickBooks, reporting, Research, Revenue recognition, spread sheets, year-end",ACCOUNTANT
"CONSULTANT Career Overview More 6 years experience Manufacturing Distributions environments, including 4 years Oracle manufacturing Distributions applications. Implemented 5 full cycle oracle implementation projects, Experienced customizing, developing configuring Oracle Applications modules Supply Chain Manufacturing. Implemented Oracle EDI Sales Order entry Warehouse Operations customer Designed custom interfaces PLM tools communicate oracle Item master. Experience requirements gathering, gap analysis, business process redesign mapping, testing user training, documentation activities, processes, test scripts client interaction. Sound communication skills, result oriented, open learning new technologies, experience working pressure fast pace team leader team player. Well traveled posses clear definitive understanding regional business ethics, culture decorum maintain harmonious balance. Skills Applications R12 11i Modules Inventory (INV), Bill Materials (BOM), Work Process (WIP), Engineering (ENG), Order Management (OM), Purchasing (PO), Oracle EDI Gateway, Shipping Execution, System Administration, Material Requirement Planning (MRP), iProcurement, Quality(QA), Approval Management (AME), Oracle Endeca. Tools/Language Toad, Data Load, Visio, SQL, SQL Developer, MS Office Suite. Work Experience Consultant 02/2016 － Current Company Name － City State Worked solution design setup Inventory, Work Process, QA, Purchasing Order Management per client requirements suggested business process changes. Implemented Oracle EDI Sales Order entry, booking acknowledgment customer orders received third party systems. Implemented Oracle E-Signatures E-records maintain Quality data books every manufactured assembly, reducing gaps saving costs. Designed, documented executed SCM modules 3 implementations North American region. Resolved functional issues related Oracle Manufacturing distribution implementation. Prepared training documents assisted user training WIP, OM PO modules. Worked data conversion strategy legacy systems Oracle E-business suite R12. Consultant 08/2013 － 01/2016 Company Name － City State Implemented oracle supply chain modules major Oil Gas manufacturing company Australia, Canada, China, Romania UK part global roll Oracle. Simplified overhaul repair process implementing custom solution reduces user's time system well resulting organized shop floor. Implemented Oracle EDI Sales Order Pick release shipping transactions based information received third party systems Warehouse. Worked data conversion issues Legacy systems Oracle. Developed custom reports customer facing documents well internal documentation. Enhanced custom interface PLM tool(ePIMS) oracle. Documented setups, customizations training manuals. Trained users different regions world supply chain modules cMRO. Implemented Oracle Endeca worked client demos various customers. Developed best business process blueprint suits client's multi industry business studying business process vertical. Student Partner 08/2010 － 07/2013 Company Name － City State Brought awareness latest Microsoft's technologies 5000 students faculty. Increased number developers Microsoft store collaborating various universities developer groups. Designed Lazy chef- A windows store app launch Windows 8. Pitched windows app idea got meet present Steve Balmer, CEO Microsoft then. Manager 03/2011 － 08/2013 Company Name － City State Built startup scratch making revenue 2 Million rupees year. Trained 10000 participants streams Robotics, embedded systems application development. Worked Orient Blackswan making textbook students various universities presentation skills. Accomplishments Leadership Served manager robotics startup, training 10000 participants. Represented India youth ambassador Seoul, South Korea. Operational Management Implemented one kind E-Signature process quality documentation large scale manufacturing, reducing costs gaps process. Generating MM$ business impact. Transitioned large group developers consumers Microsoft's products platform microsoft student partner 3 years. Education Training 2013 Andhra University College Engineering － City State India Bachelor Technology Instrumentation Engineering 3.4 GPA Started National Service Scheme active member. Personal Information Place Birth: Vijayanagaram, India Date Birth: 14th May, 1992 Present Residence: Houston, Texas Sex: Male Status: Single Hobbies: International Travel, Hiking, Mountaineering. Languages: English, Telugu Hindi",CONSULTANT
"BEAUTY ADVISOR, MAKEUP ARTIST Summary I place great importance working hard reliable person. Therefore employer expect high quality performance punctuality. I consider student every aspect life, therefore I driven, I optimistic learning applying. I confident I use qualities situation provide excellent results growth within business/company I part of. Highlights Sociable, works well solo team Excels customer service sales Works well fast-paced environment Great prioritizing duties multitasking Works best creative environment Excellent adaptability given situation Excels learning teaching Leads example Work Experience Beauty Advisor, Makeup Artist 07/2015 － 12/2015 Company Name － City State Opened 2nd counter Canada 1st Vancouver Practiced pre-selling making cold calls Honed clienteling skills detailed documentation clients follow ups Networked businesses outside department utilized social networking platforms increase regular foot traffic counter Achieved individual team sales goal opening date counter Gained Charlotte Tilbury's artistry training Makeup Artist Hair Stylist 04/2015 － 12/2015 Company Name － City State Curated makeup hair looks according wardrobe style photo shoot Created new concepts stylist photographer photo shoots Photos featured B-Authentique online magazine Makeup Hair Artist 03/2015 － 12/2015 Company Name － City State Arrived call time set station Created makeup hair appropriate maternity photoshoot Touched hair makeup needed Makeup Artist Hair Stylist 01/2015 － 12/2015 Company Name － City State Organized photo shoots magazine submissions Designed makeup hair looks according theme shoot Photos published Surreal Beauty Magazine Assisted lighting location Beauty Advisor 10/2014 － 07/2015 Company Name － City State Gained professional artistry training NARS schooling sessions Learned product knowledge specific ingredients Worked team set achieve sales goals Created events loyal clients Practiced visual presentation cosmetics Documented client information created interpersonal relationships Booked appointments practiced makeup artistry Freelance Makeup Artist 10/2014 － Current Company Name － City State Created contracts invoices every client Created time lines every wedding preparation Provided makeup hair trials every bride-to-be Practiced makeup hair artistry brides bridesmaids Gained professional personal relationships clients Collaborated freelancing makeup artists hair stylists Makeup Artist, Hair Stylist 09/2014 － 12/2015 Company Name － City State Dance Choreography Music Video Producer Choreographer: MJ Lee. ""Element""and ""Story Us"" Cocoa Tanning Salon Nightclub Event Owner: Kerri Leigh. Provided makeovers Valentines day makeover station Trade Print Langara Photography Student Photographer: Teni Kim. Created face charts different looks, provided makeup hair service photoshoot Blushing Boutique Fashion Show Makeup Key: Gina Kang. Assisted Key Artist replicating creation, assisted makeup hair according Key's directions, worked timely manner Holt Renfrew Spring/Summer 2016 Fashion Show Makeup Key: Sarah McInnes. Replicated look created key models quickly efficiently assisted makeup artists application Host 08/2012 － 08/2013 Company Name － City State Organized noted received onto Microsoft Excel Mediated communication director clients Recorded copied focus group meetings onto DVD/CD disks sent affiliated companies Screened participants confirm applicable specific focus group study Manager 07/2012 － 09/2014 Company Name － City State Maintained food quality consistency Maintained customer service efficiency consistency quality Managed social networking mediums (Facebook, Twitter, Website) Opened closed restaurant Ordered required stock, maintained stock flow Responsible hiring training new employees Key holder/Sales Associate 06/2011 － 12/2011 Company Name － City State Practiced organization clothing items made sure floor looked appealing customers Made sure customers walked store wanted Top seller month 3 months row Learned sell independently team Learned importance preoccupied work times Responsible closing/opening store key holder Practiced inventory process every week Education 2015 Blanche MacDonald Centre － City State Canada Diploma Global Makeup Artistry Bridal Hair Makeup Makeup Fashion Airbrushing Makeup Hair TV, stage, film Art Tech Special effects makeup Makeup Prosthetics Digital makeup design 2014 Simon Fraser University － City State Canada Bachelor Arts Communications Bachelor Arts: Communications 2014 Skills Key Words: Customer Service, Retail Sales, Contracts, Invoices, Managerial, Networking, Training, Excel, Payments, Voice, Point Of Sale, Pos, Pos System, Associate, Closing, Inventory, Sales, Sales Associate, Creative, Multitasking",APPAREL
"BANQUET CHEF Professional Summary To may concern: Please accept letter application position executive chef. I ambitious well rounded chef able lead front setting, following delivering highest culinary standards. I possess passion excellence, always strive hard im- prove standards guest satisfaction. My goal executive chef provide club members experience exceeds expectations. I believe accomplished using highest quality food product keeping within food budget assembling best possible culinary brigade meet members needs. I standardize recipes maintain consistency always demonstrate ex- pected dish concerning portion size, proper cooking techniques, presentation. My management style fair, firm, friendly high expectations, also I consider self proactive running kitchen. I delegate people according strengths, rotate seasonally different stations help professional development increas- ing flexibility kitchen staff. I train wait staff menu letting sample menu items, listen feed back. I flexible special dietary requests members. I glad make adjustments health conscious members, specific dietary needs. I visible members dinning room I able receive feed back menu. Over years I pleasure working best chefs country enabled board knowledge different types cuisines keeping trends. Skills Work History Banquet Chef Sep 2016 Current Company Name City State The Country Club Mirasol three-time member prestigious group Platinum Clubs Ameri- ca, certified Audubon Cooperative Sanctuary, recognized Distinguished Emerald Club club industry publication The BoardRoom Magazine. My responsibilities banquets, member functions, theme events also working chef creating new exiting menus keep membership excited club events. I supervise team 12 produces half food beverage revenue 6 million. Executive Sous Chef Aug 2014 Sep 2016 Company Name City State The Club recognized ""Platinum Club"" one top 10 private club communities United. States. The club 1300 members three restaurants banquet facility. Food beverage sales. 5 million year. I contribute executive chef maintaining Clubs platinum level status. Candle Light Inn: Catonsville Maryland. Owner, Executive Chef General Manager Jan 1996 Jan 2013 Company Name Candle Light Inn 200 seat white table cloth restaurant features modern traditional cuisine a. staff 50 employees · Coordinate planning, budgeting, purchasing food operations within restaurant. Instruct cooks workers preparation, cooking, garnishing, presentation food. Analyze recipes assign prices menu items, based food, labor, overhead costs. Recruit hire staff including line chefs, kitchen staff, servers, hostesses, managers. Sous Chef Jan 1990 Jan 1996 Company Name Oversaw staff 100 kitchen personnel maintained 5 star menu dishes service Plan, direct, supervise food preparation cooking activities multiple kitchens large hotel. Instruct cooks workers preparation, cooking, garnishing, presentation food. Over years I pleasure working best chefs America, played significant role development chef. My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC Richard Rosendale, CMC. Personal Information A meeting excellent opportunity us detailed candid discussion benefits I bring Country Club. Look forward hearing near future discuss I become integral part team. Warm regards Marco Lombardini Education Servsafe certified 1990 Baltimore Culinary College City State Graduated honors restaurant hotel management The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia Graduated gold medal cold food display silver medal hot food competition ACF Executive Certified Chef 2012 Sous Vide workshop 2014 teacher Richard Rosendale C.M.C Certified Master Chef prep class 2014 teacher Richard Rosendale C.M.C 2016 Skills ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher Additional Information A meeting excellent opportunity us detailed candid discussion benefits I bring Country Club. Look forward hearing near future discuss I become integral part team. Warm regards Marco Lombardini",CHEF
"CO-CEO, THE ""JILL-OF-ALL-TRADES"" Willing relocate closer company. Summary Hands-on Producer effective bringing projects concept reality. Expert personnel project management passion overseeing entire production great idea morphing great, inspiring entertaining film, short, music video. Summary Skills Freelance media production crew member on-set office experience. Extensive experience DSLR's lighting equipment. Talented creating, producing, supervising budgeting diverse range network independent productions. Detail-orientated committed creating high-quality finished products. Skilled editor background Final Cut Pro 7/X Adobe Software. Experienced development, production post-production strong sense grasping visual aesthetics. Excels relationship-building organization making sound judgment pressure within tight deadlines. Production Experience 09/2013 Current Co-CEO, The ""Jill-of-all-Trades"" Company Name City State Create budget forms, call sheets, production schedules, find/hire human material resources, liaison production team client, conduct research project, department company, rent/buy production gear equipment ensure high-quality shoots. Produce, Edit, Direct, Write Film digital media content website, includes Movies, Music Videos, Short-Films, etc. Updates Social Media pages YouTube, Facebook, Instagram, Twitter. Take online courses better company ""Branding Growing A Following Social Media"". Create unique inspirational concept videos brand target audience (13-35years old). Create manage D.R.E.A.M website: www.dreamprods.com Make unique colorful graphics website social media outlets via Photoshop Illustrator · Organize produce events, films, shoots, workshops art showcases, D.R.E.A.M theWORKSHOOT Series · Brand D.R.E.A.M's message purpose company · Create business plan, finding investors, clients, corporate clientèle. The liaison anyone company wants connect D.R.E.A.M. Train incoming interns employees 08/2015 08/2015 AC Crew Member Company Name City State Collaborated team leadership key stakeholders key editing production decisions. Operator Canon EOS Camera capture Music Video. Give artistic visual perspective capture cinematic purpose storytelling. Location scouting storyboarding. Drafted film budgets monitored expenditures. Set equipment production day; lights, camera, music, etc. 08/2014 08/2014 Production Crew Member (Contract-Hire) Company Name City State Answering directing phone calls. Picking dropping equipment, payroll documentation, lunch, etc. Maintaining office, craft service, office supplies, assisting wardrobe crew, A.D, Producer. Distributing NDA's ensuring signature production crew members. Assistant breakdown set. Apart clean crew. 09/2013 08/2014 Multimedia Intern Company Name City State Film, direct edit events campus; Commencements, Conferences, Open House, Convocations, etc. Assist, direct, edit produce student projects/films/shorts. Scriptwriter Script Reviser student films, personal films off-campus productions Develop pre-productions; storyboards, budget forms, casting calls, production meetings. The active 1st Production Assistant; organize schedule, delegate work crewmembers, etc. Assist MSU Spokesman Newspaper Media Journalist needs. Manage rental equipment DMC. Create digital media multiple departments campus. Assist live taping MSU's Bear TV. 08/2013 02/2014 Intern Company Name City State Location scouting MFIC's Interviews. Transcribe Interviews MFIC. Assistant Editor ""Real Marylanders Reel Jobs"". Gather information Maryland current film market. Arrange consolidate workloads meet deadlines; stress importance teamwork. 01/2014 01/2014 Production Assistant (Temp-Hire) Company Name City State Handled performance contracts, talent release forms, minor release forms confidential audition results. Registered potential contestant(s) along family friends. File production contracts Production Office. Load unload production equipment. Direct traffic answer questions 2,000+ contestants. Helped head producers maintain, direct organize contestants audition room. 01/2013 09/2013 Production Intern Company Name City State Support development production SpiceRack Productions Inc. Help create design website. Conduct script breakdown contribute script/treatment changes. Research topics proposals; help organize show, funding equipment producers talent. Manage direct SpiceRack's social media network Twitter, Facebook, Tumblr, Instagram, etc. Accompany staff crew remote shoots possible. Assist producers assigned. Education 2014 Bachelor Fine Arts Film/TV Production ScreenWriting Morgan State University City State USA GPA: GPA: 3.7 GPA: 3.7 Magna Cum Laude Honors Graduate 2008 High School Diploma Colony High School City State Languages Beginner Spanish Chinese (Mandarin). Skills -Mac PC User. -Experienced Canon EOS DSLR camera operating systems -Advanced proficiency Microsoft Office (Word, Excel, PowerPoint, Outlook Publisher), Adobe (Photoshop, Premiere, Illustrator, Lightroom) expert Final Cut Pro X. -Expert Social Media Outlets: Twitter, Facebook, Vimeo, Instagram, LinkedIn, Pinterest, WordPress, Tumblr, Blogger, Snapchat, Vine, IndieGogo KickStarted. Marketing Skills, creative strategies, social campaigns, etc.within platforms.",DIGITAL-MEDIA
"UNMANNED AVIATION TECHNICIAN SUPERVISOR Summary Solutions-focused, versatile management professional offering comprehensive background supporting U.S. military operations roles increasing responsibility 9 year career Marine Cops. Effective communicator quickly masters new roles technologies achieve positive results minimal resources. To include 6 years logistics, transportation, embarking. As well 3 years on-job-training, certification Unmanned Aviation Systems Maintenance Controller. Highlights Microsoft Office Suit, Microsoft Word, Outlook, Internet, Excel, Publisher Experience Unmanned Aviation Technician Supervisor 02/2011 － Current Company Name City State William Russ, Tel: 760.830.7097, Salary: $55,000/yr, Hrs Worked: 40. Volunteer 05/2007 － 05/2010 City State Provide emotional assistance military spouses lost loved ones Operation Enduring Freedom Operation Iraqi Freedom. PERSONAL ATTRIBUTES: Maintain develop positive business relationships customer's key personnel involved directly relevant logistics activity. Develop understanding customers' needs take actions ensure needs met. Direct availability allocation materials, supplies, finished products. Collaborate departments necessary meet customer requirements, take advantage sales opportunities or, case shortages, minimize negative impacts business. Protect control proprietary materials. Review logistics performance customers targets, benchmarks service agreements. Develop implement technical project management tools plans, schedules, responsibility compliance matrices. Direct team activities, establishing task priorities, scheduling tracking work assignments, providing guidance, ensuring availability resources. Report project plans, progress, results. Direct support compilation analysis technical source data necessary product development. Production, Planning, Expediting Clerk 03/2008 － 03/2010 Company Name City State Supervisor: Robert Jones, Tel: 910.467.4439, Salary: $55,000/yr, Hrs Worked: 40. Production, Planning, Expediting Clerk Supervisor 03/2006 － 03/2007 Company Name City Douglas Pippen, Tel: 619.405.6480,Salary: $55,000/yr, Hrs Worked: 40 Directly supervise 15+ military personnel. Evaluate employees' work performance. Promote team approach. Share information search input internal external sources. Maintain accurate documentation employees. Mentor personnel. TRAINING: Train instruct staff company procedures, updates, regulations. Present briefings, training information sessions large small groups. EQUIPMENT MAINTENANCE: Set operate ground support test equipment perform functional flight tests electrical electronic systems. Test troubleshoot instruments, components, assemblies, using circuit testers, oscilloscopes, voltmeters. Keep records maintenance repair work. Adjust, repair, replace malfunctioning components assemblies, using hand tools soldering irons. Connect components assemblies radio systems, instruments, magnetos, inverters, in-flight refueling systems, using hand tools soldering irons. Assemble components switches, electrical controls, junction boxes, using hand tools soldering irons. Fabricate parts test aids required. COORDINATION COLLABORATION: Coordinate work engineers, technicians, aircraft maintenance personnel. Interpret flight test data diagnose malfunctions systemic performance problems. Install electrical electronic components, assemblies, systems aircraft, using hand tools, power tools, soldering irons. Coordinated logistics Battalions supporting operations overseas, training missions, maintained strict flight schedule. Developed new plans fast paced changes occurred due flight schedule delays, weather issues. Conducted baggage inspections, vehicle transportation passengers/cargo safety onto flight line, assessed Hazmat spills accordance Hazmat Manual, maintained control 600+ Marines/DoD components, assembled safety briefs 5,000+ Marines, DoD components. Executed upload/download multiple military cargo planes fast paced environment efficiently all-weather environment, military cargo planes commercial aircraft establishing communication load planner/pilot assisting request needed make mission operational. Safely planned transportation passengers/cargo familiar with: key personnel, load plans, cargo manifest, flight line safety, passenger manifest. Screened classified unclassified cargo correct classification/labeling meet military air standards travel. Organized labor loading/unloading cargo calculating personnel needed different missions keep safety 50+ workers priority flight line. Engineered passengers manifest Global Air Transportation Execution System (GATES). Projected purchase/procurement methods meet military budget purchase supplies needed traveling DoD personnel. Education 6 2004 Diploma AAS, National University Thomas Jefferson High School City State 1 2006 Unmanned Aviation System Safe For Flight. Twenty-Nine Palms, Ca; 2014 Unmanned Aviation System Technician, Ft. Huachuca, AZ; 2012 Six Sigma, Yellow Belt Ca; 2013 Basic Machine Gun Trainer; Camp Lejeune, NC; 2011 Hazardous Material Handling, Lackland AFB, TX; 2010 Military Standard Transportation Movements Procedures Ft.Eustis, VA;2009 Distribution Management Specialist State Languages Intermediate Spanish Skills approach, Basic, budget, Ca, product development, documentation, fast, functional, hand tools, logistics, materials, Mentor, Excel, Microsoft Office, Outlook, Publisher, Microsoft Word, oscilloscopes, personnel, power tools, procurement, progress, project plans, radio, safety, sales, scheduling, Six Sigma, soldering, Spanish, Supervisor, switches, technical project management, Technician, test equipment, Trainer, Transportation, troubleshoot",AVIATION
"LEAD CHEF FOOD TRUCK MANAGER Summary At Culinary Institute America, I taught mentored expert team world renowned chefs professors outstanding industry education credentials. I gained extensive exposure experience advanced culinary curriculum offered CIA. My education went beyond memorizing executing foods, cooking techniques recipes I learned analyze foods, adapt them, important ... get creative them. I well trained classic contemporary culinary methods techniques developed strong understanding prepare wide variety global cuisines, well as, wine beer pairing. I opportunity work famed Chef Larry Forgione ""The Godfather American Cuisine"" (father Iron Chef Marc Forgione) Learning true practice sourcing local ingredients restaurant known farm-to-table cooking. I gained extensive hands-on experience CIA professional kitchens bakeshops, award-winning student-staffed restaurants (including American Bounty Restaurant, Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained back-of-the-house front-of-the-house experience guidance expert faculty 5 month externship Walt Disney World's 3rd signature premier restaurant ""Artist Point"" Orlando, Florida Wilderness Lodge Magic Kingdom. Additionally, I gained solid professional experience Cattail Creek Country club Maryland, running private catering businesses. Highlights Focused disciplined High volume production capability Contemporary sauce work Well-tuned palette Sense urgency ​Problem Solver ServSafe certified Accomplishments Recipient 2011 Glenelg High School Principal's Award Exemplary Achievements (Only 13 graduates class 300 received distinction). Lead member Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, 1st Place finish annual ProStart Competition. Successfully managed culinary kitchens Culinary Institute Of America Successfully worked way quickly stations Artist Point Resort Walt Disney World, serving 300-700 covers night cohesive team. Successfully branched own, traveling Napa CA continue pursuing Personal Chef goals. Experience 05/2015 Current Lead Chef Food Truck Manager Company Name － City State Helped make concept become reality currently working become brand. Working talented former French Laundry Executive Chef, team passionate individuals. 10/2012 02/2013 Executive Chef Company Name － City State Worked multiple stations (including pantry, fish, middle sauce grill). Made significant contributions assist kitchen successfully serve thousands dining guests busy 2012 Thanksgiving Christmas Holiday season. Gained invaluable experience fine dining, high production kitchen (average 200-300 covers normally; 500-700 holidays, 40+ hours/wk) Developed maintained positive working relationships others reach business goals. Followed safety sanitation policies handling food beverage uphold proper health standards. Consistently provided professional, friendly engaging service. Provided friendly attentive service. 05/2010 Current Chef, Owner Company Name － City State Chef Aaron LeRoi Hodge Various Locations From Maryland New York California (www.ChefAaronLeRoi.com) specializes Healthy Cuisine Personal Fit Meals. Preparing 50-100 meals weekly customers various types gyms. Rotating healthy weekly menu choices; fresh local ingredients; focused catering real, naturally ingredients, improve health promote good eating habits. Full Personal Chef Services w/ wide variety meals 10 50 guests 05/2010 02/2012 Culinary Apprentice Executive Chef Company Name － City State Food preparation, cooking, carving, grilling, food plating serving buffets. 30 hours/week Consistently provided professional, friendly engaging service. Followed safety sanitation policies handling food beverage uphold proper health standards. Displayed enthusiasm knowledge restaurant's menu products. Education 2011 High School Diploma Culinary Arts Academy Culinary Arts Glenelg High School － City State Culinary Arts Academy Culinary Arts 2012 L'Academie de Cuisine Culinary Arts Howard County Community College － City State Culinary Arts 2014 Bachelor Arts Culinary Arts Culinary Arts Management The Culinary Institute America － City State Skills Knowledge personal chef/private catering business Maintain great quality food Fast capable handling large projects",CHEF
"HR SPECIALIST/ HORIZONTAL ENGINEER Professional Summary Passionate HR Specialist 10 years' extensive experience completing reference checks, preliminary phone interviews, job advertisement preparation, recruitment assistance like. Highly skilled performing human resource and/or clerical functions personnel matters impacting business decisions. Extremely proficient creating, managing administering HR systems, aligning policies procedures compliance laws. Proven record maintaining department's data integrity. Possess positive attitude, strong organizational skills attention detail accuracy. Skills Word, Excel, PowerPoint, Outlook, Relevant Coursework Theories Human Communication Oral Communication Customer Service Oriented Resolves Customer Problems Detail-Oriented Oral Communication Writing Skills Employee relations Manager coaching training Payroll expertise Works well group setting Interpersonal Skills Staffing recruiting professional Project management Budget management Purchasing Excellent time management Proficient MS Office Fast learner Performance management strategies Treats people respect; keeps commitments; inspires trust others; works integrity Multi-Tasking Ability Ability Learn Quickly Time Management Work History HR Specialist/ Horizontal Engineer 09/2007 Current Company Name Carried recruitment processes including head-hunting, reaching potential candidates telephone/email, applicants' resume screening, interviewing applicants, processed background checks, shortlisting, finalizing hiring closing vacancies Carried employee orientations processed new hire paperwork, ensuring compliance company requirements time. Created, organized, updated maintained personnel files HR database. Managed coordinated employee training development programs. Communicated management executives creation, refreshing and/or interpreting policy changes. Provided administrative support HR functions, including filing, copying, general correspondence support/preparation meetings, trainings, orientations, executive travelling, etc. Analyze information grade stakes placing Drive bulldozers, road graders heavy equipment level earth Clear, grub, strip, excavate, backfill, stockpile push scraper tractor crawler. Developed new process employee evaluation resulted marked performance improvements. Obtained documents, clearances, certificates approvals local, state federal agencies. Shipping Clerk 03/2015 Current Company Name – City State Read customer order, work order, shipping order requisition determine items moved, gathered, distributed shipped. Go- person throughout site departments answer questions resolve issues associated shipping processes. Utilizing organizational communication skills train new hires shipping operations give progress reports area supervisor. Gathered information via SAP system checked accurate data give nightly reports team well supervisors. Lead/Report Specialist 07/2014 01/2015 Company Name – City State Performed financial data analysis implemented improved reporting tools. Prepared presentations developed project plans. Automated manual data processes help macros. Collected useful information related customers, suppliers industry. Transformed data charts graphs easier analysis interpretation. Drafted proposals created web analytics report. Performance Review Excerpts Jocelyn works well clients customers (that is, individuals use receive services products work unit produces, including general public, individuals work agency, agencies, organizations outside Government) assess needs, provide information assistance, resolve problems, satisfy expectations; knows available products services; committed providing quality products services. Jocelyn open change new information; adapts behavior work methods response new information, changing conditions, unexpected obstacles; effectively deals ambiguity. Education Bachelor Science Business Administrattion 2018 Grantham University City GPA: 3.7 Coursework Speech Communication, Sociology Psychology Coursework Professional Prospecting Skills CERTIFICATION HUMAN RESOURCE 2008 AIT City Skills administrative support, agency, charts, closing, coaching, communication skills, Interpersonal Skills, Oral Communication, copying, clients, Customer Service, data analysis, database, Detail-Oriented, email, Employee relations, employee training, Engineer, filing, financial, Government, graphs, hiring, Human Resource, HR, interpretation, macros, meetings, Excel, Outlook, PowerPoint, Word, Works, Multi-Tasking, organizational, Payroll, Performance management, personnel, presentations, processes, progress, project plans, proposals, quality, Read, recruiting, recruitment, reporting, SAP, shipping, Staffing, supervisor, telephone, Time Management, Writing Skills Additional Information Awards/Recognition Received Promotion outstanding job company. 2011 Received recognition pushing product company. 2012 Received $100 gift card weekly highest production week. 2012 Accomplishments Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Supervision Supervised team 100 staff members. Creative Problem Solving: Resolved product issue consumer testing. Computer Proficiency Used Microsoft Excel develop inventory tracking spreadsheets.",HR
"SAFETY PROFESSIONAL CONSTRUCTION SUPERVISOR Summary Seeking Purchasing Manager position firm Western New York vicinity I utilize 15+ years experience coupled B.S. Business A.A.S. Engineering Technology contribute leadership growth organization. Highlights Over 15 years purchasing, materials management logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships establishing strategic alliances vendors, subcontractors transporters. Bachelor Science degree Able multi-task prioritize work load Proficient Word, Excel Outlook addition MRPII proprietary procurement programs. Experienced preparing purchase orders monitoring acknowledgements changes POs award delivery Experienced expediting deliveries conducting follow-up Experienced procuring stock material industrial operations, maintenance repairs Experienced maintaining minimum/maximum levels inventory, plus insuring inventory levels adequate, excessive Career advancement achieved gaining experience operations, inventory control, materials management, purchasing, finance, sales project development Experienced establishing new stock numbers, entering reconciling inventory variances database Experienced resolving purchase order/ invoice discrepancies Experienced initiating running reports cycle count performance Able work team well independently; Supervisory experience people development skills; Experienced interacting high level business executives Able travel Accomplishments Experienced preparing purchase orders monitoring acknowledgements changes POs award delivery Experience Safety Professional Construction Supervisor Aug 2013 Current Company Name － City State Safety Construction Supervisor Professional experience working construction general industry settings. Experienced working construction overseeing safety installation equipment, underground storage tank removal, dismantling presses, conducting industrial hygiene monitoring, plus working laborer, performing ISO quality auditing, plus purchasing project management functions coordinating environmental, health safety chemical waste disposal logistics. OSHA 30 Hour Construction Safety Training Red Cross First Aid/CPR AED Training. Buyer Purchasing Agent Oct 2010 Jun 2013 Company Name － City State Manage coordinate procurement materials required performance business operations. Responsible developing mutually beneficial relationships vendors, develop initiatives reduce lead times, reduce costs. Procure procuring stock material maintain inventory within budget guidelines assure highest fill rate. Contact suppliers arrange ensure on-time deliveries. Authorize payment invoices procured items. Return merchandise found unacceptable resulting company's nonconforming material guidelines. Created maintained approved vendor list. Coordinate procurement operating supplies (e.g.: office supplies) requested employees required performance business operations. Created performed supplier evaluations compliance company's formal procedure. General Manager-Inventory Control/ Procurement Temporary Consulting Assignment Aug 2009 Oct 2010 Company Name － City State Developed trained clients' purchasing departments materials services procurement strategies programs. Identified created partnerships suppliers help clients realize full potential supplier relationships overall cost savings, strategic sourcing transactional procurement. Developed implemented clients' inventory programs increase efficiencies identify cost savings. Assistant Materials Manager Sr. Purchasing Agent Jan 2006 Aug 2009 Company Name － City State Developed implement materials services procurement strategies programs initially local facility operations subsequently awarded global supplier responsibility Asian purchasing Japan, China Korea. Negotiated favorable terms conditions vendors subcontractors, procured coordinated logistics, sourced new suppliers products, managed inventory operations diverse materials supplies including electronic components multi-million dollar major custom fabricator serviced industrial consumer markets. Extensive experience developing strategic sourcing relationships alternatives support business group based purchasing functions areas strategic alignment critical issue escalation. Was responsible purchasing inventory non-inventory items, general expense products services, MRO supplies materials, capital equipment expenditures, construction projects, firm's environmental, health safety program optimum cost consistent prescribed specifications service levels. Developed authored ISO 9001-2000 procurement work instructions procedures purchasing department. Participated successfully passed internal external audits without major findings. Formulated, recommended enforced procurement, inventory logistics policies, guidelines procedures. Coached mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning scheduling materials procurement order meet master schedule requirements. Identified deliver significant savings cost improvements internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software managed raw material inventories within corporate guidelines. Maintained high-level contacts suppliers plus negotiated managed major contracts. Lead team development computerized purchase order/receipt system E-procurement program procedures. Reconciled approved vendor invoices. Additionally, analyzed established logistics policies external transporter agreements manufacturing operations shipping/receiving departments. Was responsible full financial reporting analysis purchasing, inventory logistics management programs. Developed annual raw material standards along subsequent monthly reporting actual results standards. Worked cross-functional teams departments including production, accounting corporate management develop purchasing forecasts updates based changes costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis development corporate strategies contract negotiations major suppliers. Materials Control Purchasing Manager Feb 1994 Aug 2005 Company Name － City State Developed implemented materials services procurement strategies programs, negotiated favorable terms conditions vendors subcontractors, procured coordinated logistics, sourced new suppliers products, managed inventory operations multi-million dollar major custom fabricator industrial consumer markets. Was responsible strategic sourcing purchasing inventory non-inventory items, general expense products services, MRO supplies materials, capital equipment expenditures, construction projects, firm's environmental, health safety program optimum cost consistent prescribed specifications service levels. Spearheaded development company's ISO 9001-2000 procurement work instructions procedures purchasing department. Passed internal external audits without major findings. Formulated, recommended enforced procurement, inventory logistics policies, guidelines procedures. Coached directed procurement staff cross-functional project teams regarding procurement requirements. Responsible analyzing, planning scheduling materials meet master schedule requirements. Identified delivered significant savings cost improvements internal clients. Implemented JIT inventory management system, MRPII integrated software, decreased raw material inventory costs 21.5%. Maintained high-level contacts suppliers. Negotiated followed-through management major contracts. Spearheaded development programs procedures computerized purchase order/receipt system E-procurement. Reconciled approved vendor invoices. Analyzed established logistics policies external transporter agreements manufacturing operations shipping/receiving departments. Responsible full financial reporting analysis purchasing, inventory logistics management programs. Develop annual raw material standards along subsequent monthly reporting actual results standard. Responsible working production, accounting corporate management providing forecast purchasing updates based changes costs. Validated cost improvement programs. Performed special projects completing cost analysis recommending strategies contract negotiations major suppliers. Regional Marketing Manager May 1993 Dec 1993 Company Name － City State Assistant Controller/MIS Program Development Manager Nov 1992 May 1993 Company Name － City State temporary contract position Cost Accountant/Assistant Controller May 1988 Nov 1992 Company Name － City State Project Modification Coordinator/Customer Service Operations Manager Dec 1986 Apr 1988 Company Name － City State Assistant Production Supervisor Aug 1983 Sep 1986 Company Name － City State Education 2010 OSHA Institute America － City State US OSHA-30 Hour Construction Safety Health, OSHA Institute America, Austin, TX 2010 1995 Pennsylvania State University, Great Valley － City State US Certified Purchasing Manager (C.P.M.) Review APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995 B.S. Business Administration, Industrial Engineering 1983 Grove City College － City State US B.S., Business Administration/Minor Industrial Engineering, Grove City College, Grove City, PA, 1983 A.A.S. Engineering Technology 1979 Community College Allegheny County － City State US A.A.S. Engineering Technology, Community College Allegheny County, Pittsburgh, PA, 1979 Certifications CPR C.P.M Skills Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s.",CONSTRUCTION
"CHEF INSTRUCTOR PROFESSOR Summary Dynamic, resourceful skilled Teacher Instructor, Business Owner Chef years experience.Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management Promotion, Expense Control, High level work Standards, Adjust Priorities Quickly, Understands motivates employees customers analyzing understanding making feel valued understood. Culinary Instructor teaching within college level nine consecutive years. Highly respected. Highlights Excellent Leadership Partners well Others Proved Ability To Plan, Organize, Manage Business Human Resources Leadership Community Outreach Operations Start-Up Analytical Skills Improvement Organizational Restructure Change Amazing Work Ethic Great Motivator Builds Great Teams Achieve Superior Results Organized Team Leadership Microsoft Office Tools Staff Development, Motivation Training Programs Event Management Promotion Performance Cost Experience Chef Instructor Professor 10/2006 08/2015 Company Name City State Culinary Science, Food Service, Food Safety Sanitation Customer Service Skills, Lecture/Lab Class students credit noncredit programs. Instruct supervise students volume food preparation breakfast, lunch, dinner service cafeteria, professional industrial kitchen. Lecture related topics dealing food preparation, proper tools, sanitation, kitchen operations. In addition normal teaching responsibilities, position requires management of: ordering food products, analyzing food costs, portion control, menu planning, merchandising, kitchen sanitation, kitchen maintenance. Enjoy working college students diverse academic, socioeconomic, cultural, sexual orientations, disabilities, ethnic backgrounds. Emphasized importance students ability build positive relationships building trust team environment. Wrote implemented culinary team feed homeless Charlestons streets. Extremely high work ethics set standards expected self staff students. Pastry Chef/Manager 01/1995 01/1997 Company Name City State Patissier Boulangar (baking pastry chef), promoted Garde Manger, adding responsibilities, preparation cold foods, salads, appetizers, pates, charcuterie items.She quickly promoted Chef De Cuisine. Coexisting moved mother property-Heritage Inn- Sun City, Arizona. Assistant Director Kitchen/Dining Room Manager long term care skilled nursing facility. Quality control foods beverage served residents, guests employees, direction facilitation safety, sanitation maintenance programs employees community. Hiring training personnel front back house. Accountability line expectations, plating presentations, well chef positions. Execution resident facility specialty functions menu planning implementation. Education Bachelor Science Business Management 2012 The Art Institute Pittsburgh City State USA Associate Applied Science Culinary Arts 1998 The Art Institute Phoenix City State USA Valedictorian, Outstanding Culinary Achievement Award, Presidents Honor Roll, 3.8 G.P.A. Personal Information I grew farm small town Superior, Pennsylvania. My early influences centered food. My grandparents grew sold vegetables meats. Dennis Turkey Farm known customer satisfaction ‘clean farm' practices. I learned environmental stewardship grandparents farmed holistically. I fondly remember working Grandpa Dennis, plucking turkey feathers processing chickens fill latest orders.Inside farmhouse, I sat wide eyed watching grandmother make seemed like magic big wooden bowl filling orders family restaurant called Glisans .I credit grandmother instilling within passion savory baking using chef senses! I worked practically life form within hospitality world. I creative, positive, warm, personable strong attention detail management skills. I pride myselfon quality work strong work ethic. I pride high customer satisfaction client retention. I true leader fantastic administrator teacher. Additional Information 1998-2000-Carter Carter P.C.-Owned operated small catering establishment ex-husband. Primarily catering church, government homeless shelters. Carter Carter P.C. Owned Real Estate group I spearheaded husband. 1995-96 -The Wigwam Resort- A Five Star fine dining establishment Banquet Server Room Attendant, responsible plating presentations delivery in-house clients. Chef de Partie. Pre-1995 Dennis Turkey Farm, Glisan Restaurant –Employed family-owned business Pastry Chef Sales Processor Skills Influential, Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action Problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management Promotion, Expense Control, High level work Standards, Adjust Priorities Quickly,Understands motivates employees customers analyzing understanding making feel valued understood. Environmental Stewardship.Serv Safe Manager. Culinary Science Lecture. All hospitality responsibilities including: Quality control foods beverage, Direction facilitation safety, Sanitation Maintenance programs, Hiring training personnel F.O.H. B.O.H. Accountability time line expectations procedures. Created implemented grading rubrics. HAACP food flow.",CHEF
"BUDGET FINANCE SPECIALIST SENIOR Summary Dynamic finance professional strong background aspects accounting financial management. Successful managing multiple assignments meeting tight deadlines. Highlights Financial analysis Complex problem solving Financial reporting expert Account reconciliation Self-motivated professional Revenue/Expenses management UFARS Superior time management PeopleSoft expert Bookkeeping SAP/MS Office Suite (Excel) Budgeting expert Business process improvement School Finances Accomplishments Promoted senior role added responsibility managing 3-person team Budget/Finance Specialists 1 Senior Account Clerk Successfully managed aging invoices reducing number invoices 900 invoices less 200 work flow within 2 days Improved cost efficiency School Districts travel system Awarded 5-Star Customer Service recognizing outstanding customer service “goes beyond normal duties”, acknowledging consistent dedication support clients colleagues Successfully trained account clerks secretaries using SAP Experience Company Name October 2007 Current Budget Finance Specialist Senior City State Co-supervise co-lead activities team 3 Budget Finance Specialists 1 Account Clerk Cadre. Responsible training new team members, giving work direction team members, lead team fiscal budgeting process, ensure fiscal responsibility throughout key areas organization reviewing strengthening efficiencies financial controls, conducting budget analysis strategic planning aid daily business decisions. Train advice school officials administrators use public funds donations ensure compliance transparency. Create financial reports documents guide complete annual budgeting process upcoming school year support organizational objectives. Manage 144 funded project accounts (Donations) generate nearly $12.5 million revenue annually. Responsible creating accounts, managing revenue expenses, carry unspent money one year next, communicating appropriate use funding recipients. Manage financial record 25 schools-provide financial analysis, financial planning budget oversight principals order effectively make daily operation annual budgeting decisions. Train clerks principals appropriate usage public funds, financial management system SAP, UFARS coding Oversee position control resolve questions budget financial technical transactions Work closely Human Resources regarding positions, salary confidential employee information Work closely Procurement approving preparing requisitions PO Accounts Payable resolving payment processing issues Improved cost efficiency School District's travel system ensuring accuracy budget coding, budget availability authorization. Company Name July 2006 October 2007 Accounting Specialist III City State Responsible daily accounting transactions Trust Fee Unit including processing payments sent trust clients. Diligently monitored accounts worked closely internal team members external stakeholders reduce account delinquency utilizing quick decisive analytical thinking extensive research. Produced daily business transactions monthly financial reports analysis upper management audit aid crucial daily banking operations. Awarded 5-Star Customer Service Award 2007-recognized outstanding customer service ""goes beyond normal duties"", acknowledged consistent dedication support clients colleagues. Company Name September 2005 July 2006 Loan Analyst/Customer Service Representative City State Reviewed analyzed financial documents loan applications home loans. Verified compliance federal requirements ensured conformity Wells Fargo Funding investor requirements. Conducted extensive research support loan decisions resolved complex issues. Developed ""in house"" expertise above-average knowledge tax penalties ""fine print"" liabilities crucial proper loan administration. Regarded thorough courteous professional peers clients, known consistent delivery high-level customer support particularly challenging loan applications. Education 2015 Supervisor Training City State University Wisconsin 2005 Bachelor Science Business Administration-Finance City State Business Administration-Finance Skills Accounting: Financial Audit, General ledger, AP, Purchasing, Quickbook Finance: Budgeting forecasting, financial analysis planning, revenue/expenses management, financial control, process improvement, technical presentations People skills: Customer service oriented, result-oriented goal driven, attention detail, flexible, self-motivated, problem solver, team player, dependable, initiative, dedicated, honest, passionate, multi-task",FINANCE
"PARK OPERATIONS HOSTESS Summary Highly experienced banking, customer service, data entry, publicity, editing, wide range computer skills Software (PC MAC environments): Computerized cash registers, invoice, scheduling, inventory software, Microsoft Windows® Microsoft Word, Excel, OneNote, PowerPoint Photoshop. A strong literary background coupled up-to-date technological knowledge. Highlights Software (PC MAC environments): Microsoft Windows® Microsoft Word, PowerPoint, Excel Publisher Time management Meticulous attention detail Excellent communication skills Strong problem solver Multi-line phone proficiency Filing data archiving Accomplishments Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Experience Company Name City State Park Operations Hostess 09/2014 Current Provide exceptional guest service greeting interacting guests, answering questions resolving guest issues Ensure safe efficient line speed crowd flow park rides stadiums Operate monitor ride systems following company safety policies procedures, including proper loading/unloading guests ride evacuations Perform record guest counts hourly communicate departments needed For special events, staff gates pathways direct guests attractions Assist park emergencies including inclement weather. Company Name City State Activities Associate 02/2014 10/2014 Presenting programs front groups participants varying ages Assisting implementation various group activities Handling reservations accepting cash credit card payments Recording inventory equipment ensuring equipment functional. Checking returning various equipment guests Assisted guests planning schedules resort recommended activities events based needs. Senior Publicist Sharyn McCrumb, New York Times Bestselling Author. Company Name City State Senior Publicist 06/2006 05/2014 Cash check deposits, process loan expenses open new accounts Created developed publicity strategies drive business goals Pitched secured print media, television, online radio interviews Developed press materials press releases kits, fact sheets related communication Built maintained relationships media personnel Oversaw tours media events Achievement: Hired publicist; promoted demonstrated management skill innovative ideas. Company Name City State Certified Senior Teller 07/2012 05/2013 Maintained appropriate cash limits, cashed checks, established deposits, issued cashier's checks, cash orders, traveller's checks, money advances, funds transfers. Cash check deposits, process loan expenses open new accounts. Perform cash management, customer service, balance cash drawer petty cash management. Achievement: Hired junior teller; promoted accurateness, pace, skills. Company Name City State Manager 04/2004 10/2010 Supervised trained employees, answered phones, accepted reservations took payments; charge general care cleanliness facility. Education Bachelor Arts English Literature 2010 Roanoke College City State United States GPA: Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School City State Certifications Certified Lifeguarding, CPR, AED, First Aid American Red Cross. Interests 2006 Regional Champion, English Speaking Union Shakespeare Monologue Sonnet competition. Languages Conversational knowledge Spanish language. Ability read write French Spanish. Professional Affiliations Sigma Tau Delta International English Honour Society Member Kappa Delta Pi Honour Society Member President (2010-2011) founding student member Roanoke College Peace Justice Association Member Ruritan Club (Catawba Chapter) January 2004-May 2010 Skills balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author Additional Information Honours Activities 2006 Regional Champion, English Speaking Union Shakespeare Monologue Sonnet competition.",BANKING
"TEACHER Professional Summary An experienced human resource training professional demonstrated success developing, delivering evaluating, corporate training programs, 2+ years work newly developed tools rapid e-learning development. Special skills online training variety audiences. Recognized alignment training solutions business goals, management project people, process improvement, needs analysis training evaluation. Core Qualifications Microsoft Words Outlook Internet PowerPoint ADDIE MODEL Microsoft Office Adobe Photoshop Audacity Sound Booth Moodle AdobeCS5 Captivate Adobe Premier Flash Blackboard 9.1 PeopleSoft Experience Company Name January 2013 January 2016 Teacher City State Performed regular classroom instruction based departmentalized third grade curriculum. Maintained classroom environment conducive learning. Conducted conferences parents Monitored evaluated student progress Developed curriculum; prepared goals objectives; created lesson plans. Company Name January 2009 January 2013 Instructional Designer City State Designed\ developed training programs curriculum. Digital learning technology. ADDIE Model training specialist. Administration workforce morale training specialist. Company Name January 2007 January 2009 Employment, Training Development Manager City State Worked virtual environment, created blended learning solutions helped move Circuit City Stores enthusiasm e-learning. Learned complex product created face-to-face sales training materials product, delivering within short deadline. Recognized quality training material. Designed implemented human resource digital training programs 350 employees. Using collaborative software, designed Web-based experiences practicing perfecting job skills. Company Name January 2000 January 2007 Human Resource Generalist City State Implement effective HR policies ensure practices compliance labor employment regulations.. Administered new employee orientation training. Increased employee retention 90% rigorously maintaining positive work environment. Developed user friendly application forms questionnaires used organization staff recruiting interviewing. Created website embedded database functionality enable online recruitment organization reducing recruitment cost 20%. Conducted several seminars hospital employees update employee benefits options. Company Name January 2003 January 2005 Academic Advisor City State Operations administrator. Student transcript/records review. Dynamic knowledge base outstanding communication skills: report/proposal writing person-to-person. Company Name January 2000 January 2003 Fourth Grade Teacher City State Lesson planning. Communication parents, administration colleagues. Student assessment. Company Name January 1998 January 2000 Fourth Grade Teacher City State Lesson planning. Communication parents, administration& colleagues. Student assessment. Company Name January 1991 September 2000 Human Resource Specialist City State Invited 20 motivational speakers industry experts give lectures speeches employees new industry standards build confidence morale workplace. Updated 100+ employee records job assignment daily. Conducted several seminars insurance employees update employee benefit options. Arbitrate labor dispute collaboration legal department. Education Walden University Diploma Instructional Design City State Instructional Design Texas A&M University Master's Degree Education City State Education Texas A&M University Master's Degree Training Development City State Training Development Excelsior College Bachelor Science Liberal Arts City State Liberal Arts University Virgin Islands Bachelor Science Business Management City State Professional Affiliations American Society Training Development (ASTD) Association Educational Communications Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA) Skills Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs",TEACHER
"HR COORDINATOR Summary To obtain challenging career human resource field I utilize capabilities experiences achieve goals well personal development. Highlights I great knowledge fax machines, printers, copiers, computers. I type 45 wpm great accuracy I also Microsoft Word, Excel Access PowerPoint experience Experience HR Coordinator February 2015 Current Company Name － City State Managed communication regarding employee orientation open enrollment benefits. Offered consistent payroll disbursement accurate record keeping employee PTO vacation accruals. Explained human resources policies procedures employees. Conducted telephone onsite exit interviews employees. Answered employee questions entrance exit interview processes. Worked closely HR business partners facilitate year-end talent reviews articulate team strengths. Selected interviewed candidates available positions. Assessed employee performance issued disciplinary notices. Worked 401(k) administration, FMLA workers' compensation claims benefits. Managed 70 personnel files according policy federal state law regulations. Generated employee tracking reports month. Managed communication regarding employee orientation open enrollment benefits. Organized employee schedules, department phone lists business card orders. Ran queries reports ADP system. Drafted department-specific employee announcements. Created social media initiatives new employee search strategies. Completed work 95% rate accuracy. Resolved personnel issues regarding human resources matters needing clarification, submissions corrections. Completed payroll processing start finish 65 employees. ​ ​ Payroll/Staffing Coordinator June 2012 Current Company Name － City State Maintains personal employment files Process payroll set E-time employees Reconcile payroll journals time cards Maintain manage PTO balances Full On boarding function recruiting duties Maintain OSHA logs file workers compensation claims Employee relations liaison client supervisors Track manage credentials employee maintain compliance Coordinate staffing needs meet organization's requirements Monitor overtime accumulation attendance employees Manage facilitate orientation process Provide facility tours tests candidates newly hired employees Conduct competency checks new existing employees. Tax Clerk/Secretary August 2007 June 2012 Company Name － City State Creates control logs Files documents maps appropriate sequence location Maintains personal production records submits required. Sets informal review appointments property owners Receptionist needed (answer phones, use computers, copiers, printers, faxes, direct property owners right direction, take messages, make appointment cards, etc.) Utilizes multiple resources determine correct mailing addresses mail returned Post Office. Data entry. General Appraisal/Data Entry Clerk November 2006 July 2007 Company Name － City State Routing (associates field cards appropriate maps rational sequence field work Files documents maps appropriate sequence location Maintains personal production records submits required. Sets informal review appointments property owners Receptionist needed (answer phones, use computers, copiers, printers, faxes, direct property owners right direction, take messages, make appointment cards, etc.) Utilizes multiple resources determine correct mailing addresses mail returned Post Office. Customer Service Rep January 2005 January 2006 Company Name － City State Received cash customers employees payment goods services, recorded amounts received. Made change, cashed checks issued receipts tickets customers. Recorded amounts received prepared reports transactions. Read recorded totals shown cash register tape verified cash hand. Counted cash reconciled charge sales cash receipts total sales verify accuracy transactions. Compiled reports, cash receipts, guest-bill charges maintained high standards excellence sales. Provided information regarding activities location departments, offices employees within organization Answer phones, use computers, copiers, printers, faxes needed. Education AS Business Management Present Albany State Technical College Business Management Skills cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm",HR
"Christopher Townes Summary Knowledgeable Information Technology Specialist capable setting optimizing workstations, training users assisting process improvement implementation diverse areas. Familiar Cicso business practices IT standards. Excellent skills infrastructure, data management, enterprise operations. Systematic IT professional proficient network, project emergency management. Able install hardware, patch software configure internal systems. Complex problem-solver top-notch planning communication strengths. History maintaining equipment, updating software handling network security organized systematic focus. Strong multitasker excellent communication planning abilities. Effective configuring user desktops, laptops, servers connected devices work within company security guidelines. Successful coordinating file systems, content filters user accounts. Proficient Information Systems Technician successful troubleshooting technical issues training end-users. Skilled problem-solving solution management. Comfortable working teams individually maintain expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware Software Installation Technical Support Hardware Updates Hardware Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City State Company Name Feb 2015 Feb 2021 Created new accounts, reset passwords configured access servers file management software users. Researched issues various computer systems databases determine resolutions problems answer inquiries. Maintained records, logs lifecycle documentation work requests. Mentored technologists support professionals provide professional development skill enhancement. Increased overall company performance improved IT uptime cost reductions. Coordinated ongoing performance assurance software applications automated performance test scripts. Reviewed support cases technical troubleshooting accuracy identified needed process improvements. Tested performance, functionality security network systems, individual workstations peripheral devices. Devised automation, backup recovery protocols preserve safeguard data. Maintained controlled server room, wireless network, server infrastructure. Led working groups develop mitigation strategies prepare standard operating procedures. Assessed customer bug reports enhancement requests prioritized development streamline response. Provided on-site technical support project implementation recommended product changes upgrades product managers. Implemented unit integration testing protocols consistently deliver high quality, functional features minimal defects. Authored distributed training manuals handheld computers devices used staff. Provided onsite IT AV technical support 4000 staff members. Developed online documentation common processes support staff end-users. Kept hardware software systems current latest patches current licenses. Directed account management customer training company technical software tools new accounts new users. Computer Repair Technician City State Company Name Jun 2016 Feb 2017 Checked computers performed diagnostics repair. Updated installed software customers ensure computer efficiency. Backed data evening, helping alleviate lost information following malware incident. Identified hardware issues caused component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed performance. Supported employees advanced troubleshooting helpdesk tickets. Built repaired Lenovo computers according schedule. Configured computers network drivers connected printers peripheral equipment. Installed appropriate security patches eliminate security vulnerabilities. Updated software versions patches new installations close security loopholes protect users. Consulted via telephone understand user problems, run testing scripts ask probing questions locate root causes. Explained technology-related details easy-to-understand terms individuals walks life various job positions. Reviewed current hardware software configurations recommended modifications increase system speed. Removed malware viruses laptops desktop systems using specialized software. Observed system functioning entered commands test different areas operations. Disassembled computer systems troubleshoot resolve hardware issues. Correctional Officer City State Company Name Mar 2014 Dec 2014 Detected potential threats quickly defused conflicts. Conducted internal security checks ascertain inmate safety. Maintained clear open communications facility areas support efficient safe operations. Supervised inmates day-to-day activities. Maintained correct physical head count times. Informed inmates visitors rules, safety security procedures responsibilities. Observed directed inmates recreation, visits, telephone shower time. Employed de-escalation techniques, verbal commands physical mechanical restraints address unruly inmates. Transported inmates personal appointments, including medical dental appointments, funerals, work details court hearings. Maintained records logs man hours, materials equipment used. Monitored daily activities identify manage suspicious behavior, improper conduct signs conflict. Promoted rehabilitation offenders maintained safety staff residents. Received property incoming inmates, provided receipts inspected items contraband. Supervised activities adolescents residential setting. Monitored inmate behavior prevent crime, escape attempts dangerous activities. Instructed inmates work detail oversaw work-site transportation. Maintained appropriate control, security well-being detained. Maintained communications staff inmate body maintain safe, effective prison environment. Applied non-violent response tools physical restraint problematic situations. Inspected cells conducted random searches common areas. Assisted restraining violent unruly inmates. Maintained daily logs shift activity. Transported inmates work sites optimal security procedures. Education Training Some College (No Degree) University Of Advancing Technology City State",INFORMATION-TECHNOLOGY
"ENGINEERING TECH Summary Dedicated team player extensive knowledge electrical engineering concepts creative aptitude new product development. Highlights Seasoned Lab Expert 12 years SEM,EDX, DIB high precision laboratory skills including X-Ray Analysis, Gas Chromatography equip/techniques, High Purity Liquid Chromatography equip/techniques, Stress/Strain collection Expert multiple lab equipment including limited MicroPolisher, MicroCleaver, Goniometer, Oscilloscopes, Automated Function Generators, Power Supplys Multimeters Software Connoisseur: Upper level expertise C++ SQL, Verilog VHDL, MatLab, PSpice, LTSpice, PowerWorld LabView, Windows 2000/XP, Web Design, MS Office (Excel, Project, PowerPoint Word), HTML programming. Experience Engineering Tech 09/2008 Current Company Name － City State Worked engineering team running, compiling, developing, analyzing factory experiments aimed improve Intel's Far Back End Lithography process. Used computer speaking skills successfully complete report multiple individual/group tasks related equipments' performance.(developed automated reports using SQL displayed factory performance) Developed procedures advanced maintenance semiconductor equipment would transfer worldwide.(owned best know methods specfication describes lab procedures areas best know methods) Worked save money improve performance (saved >$13k identifying opportunity reuse reticle boxes) Manufacturing Technicican 08/2000 09/2008 Company Name － City State Performed advanced maintenance high voltage equipment. Work environment included hazardous chemical gas exposure mitigation techniques exposures. Responded communicated senior engineers daily positions Senior Capstone Project 09/2007 06/2008 Company Name － City State Specified, selected, implemented Supervisory Control Data Acquisition System gather data wind generators weather station. Final system used crossbow mote© acquired generator speed, current output, voltage, wind speed, wind direction, temperature, sunlight. Research Development Associate 05/2000 09/2000 Company Name － City State Worked wood products development, team-designing testing pre-market materials. Assisted phases product characterization utilized project documentation defining standards, specifications, plans, prints, schematics and/or necessary documentation required achieve defined project goals. Head Freshmen Basketball Coach 09/1999 03/2000 Company Name － City State Guided team high school boys developing athletic social skills. Responsibilities included planning organizing team meetings, practices events, full social accountability youths away trips Research Assistant 05/1999 10/1999 Company Name － City State Participated implementation project regulate nuisance vegetation using natural biological controls (grass carp). Responsibilities included preparing reagents media required daily vegetation study, analyzing logging vegetative samples orderly fashion, recovery biological controls. Education B.S Electrical Engineering June 2009 Portland State University － City State Electrical Engineering B.S Biology Chemistry June 2000 Southern Oregon University － City State Biology Chemistry Certifications First Aid Certified, Blood Borne Pathogen Certified, Automated Electric Defibrillator Certified CPR certified ('08). Courses Note Applied Reliability, Thermodynamics, Electromagnetism I-II, Power Systems Design I-II, Micro- Electronics I-VI, Solid State Physics, Calculus I III, Vector Calculus, Differential Equations Statistics, Physics I-III, Computer Science I, Verilog ,Technical Writing, Digital Design, SEM General/Organic/ Bio-Chemistry, Anatomy, Immunology Ecology Mammalogy, Evolution, Genetics, Plant Physiology Entomology. Interests Intercollegiate Basketball Participant Southern Oregon Men's Basketball Team Member ('98 -'00) Chartered American Cancer Society's Hillsboro Relay Life ('02) Arc volunteer month (08/02) Family, fishing, basketball, hiking computers. Skills basic, C++, CPR certified, Data Acquisition, designing, Digital Design, direction, documentation, Electronics I, engineer, fashion, First Aid, HTML programming, Intel, LabView, market, materials, MatLab, Excel, MS Office, PowerPoint, Windows 2000, Word, Multimeters, natural, Oscilloscopes, Physics, Physics I, PSpice, speaking, quality, safety, Supervisory Control Data Acquisition, schematics, SQL, Statistics, Systems Design I, Technical Writing, Verilog, VHDL, VI, Web Design",ENGINEERING
"FACILITIES CONSTRUCTION MANAGER Summary Highly motivated professional responsible managing overall construction projects building maintenance. Extensive commercial construction experience, initial concept, design, throughout construction. Responsible handling organizational functions building sustainability environmental considerations. Outstanding interpersonal skills, communication, negotiation, extensive experience interacting levels construction professionals. Direct correspondence military officers, upper government management, architectural, engineering firms throughout Nebraska, general contractors, subcontractors size projects multi-million dollar facilities roof repairs. Provide strategic planning implementation construction. Responsive challenges dealing emergency situations problems arise construction site. Admired ability make task opportunity showcase team involved. Analytical thinker, attention detail high expectations, utmost importance provide quality product customer. Experience Facilities Construction Manager January 2005 Current Company Name － City State Solely responsible capital construction project management $35 Million, including new military headquarters building Lincoln, NE. Manage Architects, Engineers, General Contractors Subcontractors. Responsible following Army regulations guidelines building design. Ultimately responsible inspections buildings supporting state federal military operations. Solely responsible coordination design, construction maintenance Nebraska National Guards 2500 Square Foot Data Center, designed TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator chemical fire suppression. Responsible overseeing IT equipment infrastructure. Instrumental implementation statewide life safety systems designed shut HVAC systems event biological attack building provide preprogrammed audible direction event form emergency fire tornados terrorist attacks. Primary coordinator space management, furniture planning, procurement, installation. Cross coordination Master Planning, Environmental, Financial, Facility Management. Briefings Senior Construction Facilities Officer facilitate program updates The Adjutant General Governor State Nebraska Additional responsibilities include maintaining CAD standards managing as-built drawings 350 buildings 48 locations state wide. Project Manager Estimator January 2002 January 2005 Company Name － City State Instrumental procuring company projects $10 million. Managed aspects commercial construction projects. Supervised field superintendents associated crews. Solely responsible obtaining necessary construction permits entire firm. Established detailed project schedules updated 2 week look ahead schedules input superintendents. Conducted weekly job site inspections progress meetings. Presented project status budget information owners. Highly skilled coordinating subcontractors, suppliers, owner supplied materials. Solely responsible processing project submittals architectural requests information. In charge pricing, reviewing, processing tracking change orders. Collected reviewed subcontract bids. Proficient reviewing architectural plans developing project estimates. Office Manager Assistant Party Chief January 2000 January 2002 Company Name － City State Managed survey crews. Prioritized job orders. Processed billing statements. Coordinated fieldwork assignments employees. Provided field work drafting topographical surveys, boundary surveys, improvement location reports, elevation certificates. Researched analyzed various county plats. Provided survey documentation appropriate banking institutions insurance companies. Compiled construction staking commercial residential construction sites. Education Bachelor Science Construction Management University Nebraska － City State Construction Management Pre-Engineering Studies Peru State College － State Peru Pre-Engineering Studies Skills Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety",CONSTRUCTION
"SENIOR PRODUCT DEVELOPMENT MANAGER Summary PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL Respected Retail Professional leverages expertise production, negotiation, supplier management, relationship building skills, drive deliver solid business results. Highly adept working cross-functional teams key stakeholders maximize business opportunities Strong leadership skills, demonstrated success managing initiatives varying scope sizes, working collaboratively optimal results. Skills Team Leadership Global Experience Project Management Problem Solving Budget Management Product Launch Process Improvement Innovation Client Relations Contract negotiation Experience Senior Product Development Manager Jul 2015 Current Company Name － City State ​ Created robust Product Development Team interacts Design Sales partnership parent company TAL, world's leading manufacturer Men's high quality dress shirts. Created structure organization build Product Development team executes strict time action guidelines. Developed Processes Systems improve workload efficiencies improve timing deliverables. Worked maintain focus execution encouraging innovative thinking ideas. Conducted intensive competitive shopping activities store line. Worked across Design Sales External Customers deliver 100 million cost annually. Sourcing Senior Manager Jan 2007 Jan 2015 Company Name － City State Sourcing Senior Manager (2007 – March 2015) 2014 2015 Women's Sweaters $100 million cost 2012 2014 Men's knits $120 million cost 2011- 2012 Mens Wo's Sweaters $100 million cost 2007- 2010 Woven Bottoms $100 million cost Served key member JCPenney's private label sourcing team. Leveraged extensive knowledge cotton rich products, fabric construction, garment production, drove execution strategic global sourcing activities, including vendor supplier selection, negotiation, quality control, critical project management. Ensured sourcing plans strategies aligned business objectives maximize profit growth margins. Traveled extensively maximize business opportunities, evaluated factory capabilities, visited apparel operations Egypt, Bahrain, Bangladesh, India, Vietnam, China Hong Kong. Managed key vendor relationships collaborated international buying office, buyers, designers, product development teams procure quality garments met buyer costs targets. Produced cost savings millions dollars multiple programs. Allocation Manager Feb 2003 Feb 2006 Company Name － City State Led directed team allocators across multiple buying offices, managed allocation $200M merchandise 1100 stores annually. Drove continuous improvement initiatives, enhanced operational efficiencies, including special focus managing inventory top stores, implementation allocation system, resulting increased sales revenue. Collaborated buying, merchandising, marketing teams determine merchandise allocation optimize sales performance, monitored analyzed sales demographic data, drive continuous improvement sales profit. Senior Project Manager Business Operations Feb 2000 Feb 2003 Company Name － City State Provided leadership, oversight, management multiple key initiatives within various business units, budgets ranging $2M $20M. Managed overall scope, design, resources, testing, deployment, implementation, training company wide systems launch. Drove strategy processes revolutionize company's buying operations, leading improved efficiencies profitability. Supported business operations division worked cross-functional team including buying, planning, IT allocation, developed implemented company-wide allocation system. Created training documentation led training 200 newly hired Allocators. Prior Experience Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager Company Name － City State Education Training Bachelor Science Merchandising Marketing Activities Honors Textile Academy I,II,III Cotton Inc. Volunteer Samaritan Inn McKinney Texas Collin County's largest Homeless Shelter Volunteer JCP Cares JCPenney's Volunteer Organization Skills Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management, Quality control, Sourcing.",APPAREL
"R&D NEW PRODUCT DEVELOPMENT TECHNICIAN Experience R&D New Product Development Technician 10/2015 10/2019 Company Name – City State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders well procedures assembly. Help engineers develop engineering work orders well putting together work instructions operations room. Clean room experienced. Kanban Experienced. Kitting Materials production floor. 5S Lean Manufacturing Knowledge. Experience ISO quality systems. Inspecting materials ensure meet production/GMP/GLP standards. Maintain organized clean environment/work space. Read follow blue prints, diagrams SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, Branson Heatstaking Machines. Using microscope inspect products. Testing products following procedures. Front Desk Clerk 11/2013 04/2015 Company Name – City State Handle members payments information. Maintain organized clean facility. Greet members assist help questions. Promote sales gym. Managing smoothie bar; make shakes restocking items. Assembler/Tester (Contractor) 05/2013 12/2014 Company Name – State Assembling chemical mechanical products via process sheet. Conducting test circuit boards mechanical products. Using tools torques, microscope scales. Managing working chemicals epoxy. Assist quality process engineers validation activities. Quality inspecting raw finished products ensure meet production/quality standards. Effectively identify problems occur take appropriate steps solve them. Organizing recording data Micro Word. Read follow blueprints, process sheets, diagrams. Set-up, calibration, testing troubleshooting circuits, components, instruments mechanical assemblies. Manufacturing equipment operation. Weigh, measure check materials ensure proper quality quantity. Mix, receive, store, deliver dispose chemicals. ESD FOD Trained. Clean room experienced. Laser engravement. Attention detail. Work History R&D New Product Development Technician 10/2015 10/2019 Company Name – City State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders well procedures assembly. Help engineers develop engineering work orders well putting together work instructions operations room. Clean room experienced. Kanban Experienced. Kitting Materials production floor. 5S Lean Manufacturing Knowledge. Experience ISO quality systems. Inspecting materials ensure meet production/GMP/GLP standards. Maintain organized clean environment/work space. Read follow blue prints, diagrams SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, Branson Heatstaking Machines. Using microscope inspect products. Testing products following procedures. Front Desk Clerk 11/2013 04/2015 Company Name – City State Handle members payments information. Maintain organized clean facility. Greet members assist help questions. Promote sales gym. Managing smoothie bar; make shakes restocking items. Assembler/Tester (Contractor) 05/2013 12/2014 Company Name – State Assembling chemical mechanical products via process sheet. Conducting test circuit boards mechanical products. Using tools torques, microscope scales. Managing working chemicals epoxy. Assist quality process engineers validation activities. Quality inspecting raw finished products ensure meet production/quality standards. Effectively identify problems occur take appropriate steps solve them. Organizing recording data Micro Word. Read follow blueprints, process sheets, diagrams. Set-up, calibration, testing troubleshooting circuits, components, instruments mechanical assemblies. Manufacturing equipment operation. Weigh, measure check materials ensure proper quality quantity. Mix, receive, store, deliver dispose chemicals. ESD FOD Trained. Clean room experienced. Laser engravement. Attention detail. Education High School Diploma 2012 Lowell High School City State Bachelors degree Science, Quality Engineering Southern New Hampshire University City State Summary Detail-oriented Quality Control Analyst well-versed qualitative quantitative analysis techniques. Strengths include multitasking, organizing data prioritizing tasks. Offering 5 years' experience Medical Device settings. Highlights Organizing recording data Microsoft Word Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development training Strong communicator Ability work independently Understanding office operations Clinical support Ability train volunteers Ability coordinate Experience conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment customer needs Strong analytical mind Analysis reporting Cross-functional training Attention detail, Inspection, Excel, Reporting Blueprints, Inspect, Office, Sales Calibration, ISO, Word, SOP Conflict resolution, Laser, Microsoft Word, Troubleshooting Detail Oriented, Leadership, Communicator, Validation Equipment operation, Lean Manufacturing, Organizing Functional, Managing, Testing products GMP, Materials, Quality GLP, Mechanical, Read Inspecting, Clinical support, Recording Skills Organizing recording data Microsoft Word Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development training Strong communicator Ability work independently Understanding office operations Clinical support Ability train volunteers Ability coordinate Experience conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment customer needs Strong analytical mind Analysis reporting Cross-functional training, Attention detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation",FITNESS
"CUSTOMER SERVICE ADVOCATE Summary Talented Customer Service manager skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. A sales manager skilled exceeding sales goals company expectations expanding client base maintaining high standards customer service. Skills Superb sales professional Store planning design Strong communication skills Detail-oriented Personnel training development Time management Proficient MS Office Accomplishments Awarded annual merit increases first 15 years employment. Consistently exceeded daily sales targets average 5000+ sales day. Managed successful sales team 20 members consistently exceeded sales goals 80% month. Successfully managed $1.4 million merchandise per day. Fulfilled supervisory duties Store Manager vacation. Interviewed applicants successfully staffed vacancies throughout store, focusing primarily assigned areas. Routinely helped many 20 customers day high-volume retail outlet. Promoted Call Center lead within 6 months employment. Experience 03/2015 10/2016 Customer Service Advocate Company Name － City State Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. 10/1995 02/2014 Sales Manager Company Name － City State Delivered excellent customer service greeting assisting customer.Addressed customer inquiries resolved complaints.Design implemented customer satisfaction metrics.Completed weekly schedules according payroll policies.Trained new managers store procedures policies.Trained staff deliver outstanding customer service.Contributed merchandising ideas team sale meetings.Reorganized sales floor meet company demands.Stocked restocked inventory shipments received.Received processed cash credit payments in-store purchases.Opened closed store, including counting cash, opening closing cash registers creating staff assignments.Worked team member provide highest level service customers.Maintained friendly professional customer interactions.Verified merchandising standards maintained daily basis.Demonstrated customers come first serving sense urgency.Shared product knowledge customers making personal recommendations.Recommended helped customers select merchandise based needs. Resolved customer complaints exchanging merchandise, refunding money adjusting bills. Served liaison customers, store personnel various store departments.Informed customers sales promotions friendly engaging manner.Trained new employees company customer service policies service level standards.Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Hired trained sales staff new store location. Trained negotiations time management. Determined staff promotions demotions terminated employees necessary. Addressed corrected sales staff communication issues tactful effective manner. Directed supervised employees engaged sales, inventory taking reconciling cash receipts. Worked closely district manager formulate build store brand. Helped determine movement/placement incoming merchandise. Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Arranged items favorable positions areas store optimal sales. Established maintained proper high traffic displays, resulting increased sales. Conducted staff meetings sales personnel introduce new merchandise. Researched current past business performance using on-line systems available reports. Effectively communicated coordinated execution plano-gram store management. 11/1990 08/1995 Sales Manager Company Name － City State Managed $30,000 monthly sales portfolio.Served liaison customers, store personnel various store departments. Answered customers' questions addressed problems complaints person via phone. Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction. Maintained friendly professional customer interactions. Trained new employees company customer service policies service level standards. Managed sales staff 6 members. Delivered excellent customer service greeting assisting customer. Contributed merchandising ideas team sale meetings. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Effectively communicated coordinated execution plano-gram store management. 07/1986 08/1990 Data Entry operator Company Name － City State Verified logged deadlines responding daily inquiries.Assisted payroll preparation entered data cumulative payroll document.Verified information computer system up-to-date accurate. Promoted positive customer associate relations courtesy, service professional appearance. 09/1985 10/1986 Loan Servicing Representative Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals.Provided accurate appropriate information response customer inquiries.Provided accurate appropriate information response customer inquiries.Addressed customer service inquiries timely accurate fashion.Assisted development call center's operations, quality training processes.Led team customer service representatives increase service center profitability. Education Training 1983 High School Diploma General-Business William Penn Vo-tech － City State USA General-Business Communications Morgan State University － City State USA 1984 1985 Skills administrative, call center, cash receipts, cash registers, closing, Strong communication skills, credit, customer satisfaction, customer service, excellent customer service, excellent customer service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store management, phone, Time management",ADVOCATE
"EXECUTIVE CHEF Professional Summary I honed professional craft working New York City (most recently Gastro Arte Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, well presiding two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants hotel New Jersey skills perfected completed aspects running award winning restaurants. With comes proven track record excellent reputation .After time Highlawn, I given reigns sister restaurant The Manor Chef D' Cuisine work ethic, dedication staff craft. With opportunity run establishment, I brought open gastro pubs Sixty Park next door PAC Center Tap House Grill. I opened establishments upscale casual rustic comfort food banquet catering site excellent reviews steady following. I also heavily involved lead chef consultant creating successful menus kitchen designs open restaurants Halcyon Montclair Station Montclair NJ Bistro Seven Three Bernardsville. I stand food simple colorful plate designs bold flavors ability train inspire staff progressive lead example philosophy. With get loyal hardworking chef love industry. I take craft seriously bringing ego passion, pride ambition number. I available interview earliest convenience believe I meet standards. Skills Beautiful presentation food Strong attention safe food handling procedures Effective planner Work History Executive Chef 01/2013 Current Company Name – City State Designed purchased entire kitchen Created menus menu design, brunch included Hired staff/created employee handbooks set pars Personally trained staff 15 open kitchen within 10 days hiring Implemented complete opening manual restaurant Brought vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete scratch kitchen including duck egg pastas ramen 25% food cost start Received well community reviews excellent. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Verified proper portion sizes consistently attained high food quality standards. Positively engaged customers, offering menu information, providing suggestions showing genuine appreciation business. Planned lunch, dinner bar menus, well special menus in-house special events catering. Prepared operational reports analyses made appropriate recommendations progress negative trends. Created managed budgets operations capital equipment. Enhanced maintained central standardized recipe ingredient repository, including nutritional cost information. Inspected kitchens observe food preparation quality service, food appearance cleanliness production service areas. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Achieved exceeded performance, budget team goals. Regularly interacted guests obtain feedback product quality service levels. Led shifts personally preparing food items executing requests based required specifications. Ensured staff understood expectations parameters kitchen goals daily kitchen work. chef de cuisine 01/2012 01/2013 Company Name – City State HEAD CHEF 65k Ran daily operations BOH Retrained staff/made kitchen efficient/ complete scratch( sauces stocks, pastas, desserts) Raised check averages/ control food cost Staffing/ ordering purchasing Developed menus including desserts holiday season well many parties ranging 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing outdated menu/ complete scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control food cost Staffing ,training, scheduling staff ordering purchasing Incorporated 25 craft beer list food Implemented proper food handling storage save money Average covers 180-250 nightly Increased profits 16% annual gross $800,000. chef de cuuisine 01/2010 01/2012 Company Name – City State CHEF D'CUISINE 55k Succeeded challenge taking control revamping menu retraining cooks high level quality one year. Profits 2-3million solely la carte including banquets weddings 2 stars NY Times/ 3 stars Star Ledger Responsible 12-15 kitchen employees including banquet personnel wait staff (training, quality control, motivation, problem solving). Ordering foods supplies entire restaurant includes bar, banquet, la carte kitchen. Scheduling, menu development food costs waste control maintained accurately using excel spreadsheets. Working closely purveyors ensure best possible prices keep accurate food cost. Developed better techniques recipes Banquet department produce superior food improve service times. Responsible weekly chef tasting menus, holiday menus numerous private la carte functions held addition nightly service. Believes training FOH aspects kitchen (menu, prices, procedures) better suit expectations customers. Received high marks health inspectors cleanliness, proper labeling, storage food items temperature control. BANQUET CHEF/SPECIAL EVENTS LEADER 01/2006 01/2008 Company Name – City State Learned trade saucier. Worked many events Chef's around country James Beard Awards plating 1,000 guests per event. Trained high volume production foods, soups stocks proper cooling, storing handling said products. EXECUTIVE CHEF Company Name – City State Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired employees/trained/scheduling Handled purchasing ordering restaurant Received high marks health inspectors cleanliness, proper labeling, storage food items temperature control. All foods staff ready trained 5 days opening Upscale casual concept opened great reviews. executive sous chef Company Name – City State EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible maintaining 24-25% food cost teaching keep inventory properly manage waste better prep procedures. Annual gross 5-6 million Training staff 10-15, ordering, scheduling including banquet department. All sauces, stocks, soups prepared daily. Excellent skills cleaning portioning meats fish Mastered stations hot line/salads Maintained highest quality food inviting pressure high volume kitchen (250- 300 guests per night.) Instilled managed closely daily prep lists solely responsible holiday prep menus. 400-750 guests la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided James Beard Award Dinner Executive Chef Mitchell Althoz(also highly recognized Jocelyn Maplewood NJ). Education Graduate Passaic Valley High School City State Graduate Institute Culinary Education City State Serve Safe Certified NYFC/ DOH Certified Skills concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks",CHEF
"DIRECTOR OF ENGINEERING Experience Director Engineering 04/2018 05/2018 Company Name – City State Calero leading provider Communications Lifecycle Management (CLM) solutions designed turn communication data actionable insight simplifying management voice, mobile, communications services assets In control two new product development teams one legacy team working driving future growth Started Atlanta Engineering office hiring 12 junior engineers enabling productive working roadmap items less 9 months Built new new platform enabling existing marquee software product multi-tenant cloud-enabled Powering one-click upgrades migrations, seamless movement across nodes, unified performance monitoring 60% implementations deployed platform Created new product segment mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, workflow-enabled device ordering Sr. Director Software Development 04/2016 04/2018 Company Name – City State CLA alternative consumer lending providing consumer loans various financial products Lead three different development teams focused different areas business: consumer lending, merchants, medical insurance Responsible business analysts, quality assurance, database administration, product management, software development Moved team agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation Increased quality decreased time releases Implemented new single ticketing system across company Created new application responsive UI mobile tablets healthcare VP Engineering Operations 08/2013 04/2016 Company Name – City State Www.pictureu.com PictureU innovator use imaging data capture technologies experiential marketing photo concessions Was responsible technology operations organization Drove team delivering innovative, quality applications solutions meet client requirements, industry standards, company goals Built 4 new products scratch including 16-camera computer-controlled array car detecting computer vision Product manager new products gathering requirements, defining scope, schedule, wireframing, story distillation Hired staff in-house moving development in-house saving $30K 4 months Key member sales: instrumental largest deal 5 years, 30% plan, ending 18% plan year-end allowing product customizations, 3 former customers returned Responsible customer technical support, training, shipping, receiving, inventory, QA, software development, procurement Kept customer satisfaction ratings high 90 percent CTO 02/2012 08/2013 Company Name – City State Www.ticketalternative.com Ticket Alternative provides wide range ticketing box office solutions TA also prints millions tickets sells millions event wristbands independent distribution throughout U.S And U.K Accountable technology: hosting, vendors, development team, architecture, information technology Built new e-commerce platform Ruby Rails utilizing Spree Hired technology team scratch Developed event ticketing box office system three months increased online sales 45% total sales 65% Designed multi-tenant DIY ticketing deal platform Co-Founder COO 01/2011 02/2012 Company Name – City State Www.triplingo.com Mobile web software company upgrades trips business leisure travelers making easy fun learn local language culture providing customized content smartphone web Managed operations, participated partnerships sales, raised funding, controlled burn, provided technical guidance Launched initial product 90 days generated revenue 14 weeks founding Drove 45,000 downloads App Store launch Built 14 mobile applications, starting iOS migrated Nook Android, 9 months founding Created award-winning product featured Apple App Store amazing 6 times VP Engineering 01/2009 12/2010 Company Name – City State Www.deposco.com Offered on-demand software solutions reduced cost complexity streamlining company's supply chain improving service levels, working diverse industries like banking, Internet retailing, hospitality Administered technology development, hosting, implementations existing new customers Improved product quality, increasing uptime ""three nines"" reducing support calls 10% previous volume Launched version 2; major features: architectural improvements, rock-solid stability, improving scalability support rapid 300% growth Migrated development QA primarily outsourced team total onshore team reducing total costs boosting productivity VP Solutions Sales 09/2006 12/2008 Company Name – City State SVG leader Service Lifecycle Management products solutions Initially, directed technical pre-sales leading 10 consultants presenting, demos, marketing Fortune 1000 customers Leading product marketing, accountable worldwide marketing across products defining strategy sales, pricing, market, messaging Key contributor sourcing closing largest deal history company Created complete business plan moving core product SaaS offering Supported marketing sales worldwide EMEA APAC well managing analyst relationships Designed new comp plans quotas pre-sales account executives CTO Commerce Science Apr 2004 Sep 2006 Www.commercescience.com SaaS e-commerce provider focused multi-store many-to-many retail providers Focused product development along product program management company, creating plans strategies achieve new products objectives Directed selections negotiated contracts tools, utilities, OEM products vendor/reseller management, web services, inventory, order management Led product management focused customization specifications, new product requirements, market planning Supervised hybrid team onshore offshore development Independent Consultant 01/2003 04/2004 Company Name – City State Provided high-level technical consulting multiple long-term projects Performed web services design data migration major credit card company utilizing .Net technology hospitality customers Selected Distributed Computing Industry Association perform Data Rights Management, encryption, security evaluations Designed technology DRM media wrapper trigger B2C e-commerce cart order Created sold technology aggregating real-time 15 popular job service boards CTO Founder 10/1999 11/2002 Company Name – City State Www.mediaocean.com Created first electronic television radio sales management system full integration multiple systems stakeholders Developed objectives, policies, budgets, operating plans development, quality, production operations, IT departments directed interpretation, implementation, achievement Grew organization 2 94 two years, raised $14.7MM venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals 1999 2001 The MO system completed first fully electronic end-to-end transaction industry Negotiated $30MM merger Donovan Data Systems' independent rep business Work History Director Engineering 04/2018 05/2018 Company Name Www.calero.com Calero leading provider Communications Lifecycle Management (CLM) solutions designed turn communication data actionable insight simplifying management voice, mobile, communications services assets. In control two new product development teams one legacy team working driving future growth. Started Atlanta Engineering office hiring 12 junior engineers enabling productive working roadmap items less 9 months. Built new new platform enabling existing marquee software product multi-tenant cloud-enabled. Powering one-click upgrades migrations, seamless movement across nodes, unified performance monitoring. 60% implementations deployed platform. Created new product segment mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, workflow-enabled device ordering. Sr. Director 04/2016 04/2018 Company Name Www.clacorp.com CLA alternative consumer lending providing consumer loans various financial products. Lead three different development teams focused different areas business: consumer lending, merchants, medical insurance. Responsible business analysts, quality assurance, database administration, product management, software development. Moved team agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation. Increased quality decreased time releases. Implemented new single ticketing system across company. Created new application responsive UI mobile tablets healthcare. VP Engineering Operations 08/2013 04/2016 Www.pictureu.com PictureU innovator use imaging data capture technologies experiential marketing photo concessions. Was responsible technology operations organization. Drove team delivering innovative, quality applications solutions meet client requirements, industry standards, company goals. Built 4 new products scratch including 16-camera computer-controlled array car detecting computer vision. Product manager new products gathering requirements, defining scope, schedule, wireframing, story distillation. Hired staff in-house moving development in-house saving $30K 4 months. Key member sales: instrumental largest deal 5 years, 30% plan, ending 18% plan year-end allowing product customizations, 3 former customers returned. Responsible customer technical support, training, shipping, receiving, inventory, QA, software development, procurement. Kept customer satisfaction ratings high 90 percent. 02/2012 08/2013 Company Name Www.ticketalternative.com Ticket Alternative provides wide range ticketing box office solutions. TA also prints millions tickets sells millions event wristbands independent distribution throughout U.S. And U.K. Accountable technology: hosting, vendors, development team, architecture, information technology. Built new e-commerce platform Ruby Rails utilizing Spree. Hired technology team scratch. Developed event ticketing box office system three months increased online sales 45% total sales 65%. Designed multi-tenant DIY ticketing deal platform. Co-Founder 01/2011 02/2012 Www.triplingo.com Mobile web software company upgrades trips business leisure travelers making easy fun learn local language culture providing customized content smartphone web. Managed operations, participated partnerships sales, raised funding, controlled burn, provided technical guidance. Launched initial product 90 days generated revenue 14 weeks founding. Drove 45,000 downloads App Store launch. Built 14 mobile applications, starting iOS migrated Nook Android, 9 months founding. Created award-winning product featured Apple App Store amazing 6 times. VP Engineering 01/2009 12/2010 Www.deposco.com Offered on-demand software solutions reduced cost complexity streamlining company's supply chain improving service levels, working diverse industries like banking, Internet retailing, hospitality. Administered technology development, hosting, implementations existing new customers. Improved product quality, increasing uptime ""three nines"" reducing support calls 10% previous volume. Launched version 2; major features: architectural improvements, rock-solid stability, improving scalability support rapid 300% growth. Migrated development QA primarily outsourced team total onshore team reducing total costs boosting productivity. 09/2006 12/2008 Www.servigistics.com SVG leader Service Lifecycle Management products solutions. Initially, directed technical pre-sales leading 10 consultants presenting, demos, marketing Fortune 1000 customers. Leading product marketing, accountable worldwide marketing across products defining strategy sales, pricing, market, messaging. Key contributor sourcing closing largest deal history company. Created complete business plan moving core product SaaS offering. Supported marketing sales worldwide EMEA APAC well managing analyst relationships. Designed new comp plans quotas pre-sales account executives CTO. Commerce Science. Apr 2004 Sep 2006. Www.commercescience.com SaaS e-commerce provider focused multi-store many-to-many retail providers. Focused product development along product program management company, creating plans strategies achieve new products objectives. Directed selections negotiated contracts tools, utilities, OEM products vendor/reseller management, web services, inventory, order management. Led product management focused customization specifications, new product requirements, market planning. Supervised hybrid team onshore offshore development. Independent Consultant 01/2003 04/2004 Provided high-level technical consulting multiple long-term projects. Performed web services design data migration major credit card company utilizing .Net technology hospitality customers. Selected Distributed Computing Industry Association perform Data Rights Management, encryption, security evaluations. Designed technology DRM media wrapper trigger B2C e-commerce cart order. Created sold technology aggregating real-time 15 popular job service boards. 10/1999 11/2002 Company Name Www.mediaocean.com Created first electronic television radio sales management system full integration multiple systems stakeholders. Developed objectives, policies, budgets, operating plans development, quality, production operations, IT departments directed interpretation, implementation, achievement. Grew organization 2 94 two years, raised $14.7MM venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals 1999 2001. The MO system completed first fully electronic end-to-end transaction industry. Negotiated $30MM merger Donovan Data Systems' independent rep business. Engineering Manager 01/1999 Company Name Consultant 01/1998 Company Name Product Manager 01/1997 Company Name Systems Engineer 01/1996 Company Name Technical Team Lead 01/1995 Company Name Manager 01/1992 Company Name Systems Operator 01/1990 Company Name Accomplishments HONORS Chairman's Club. Xcellenet. 1997 ATDC Graduate. MediaOcean. 2002 Winner MSMOT Business Plan Competition. Georgia Tech. 2006 Winner Startup Weekend. TripLingo. 2012 Winner Startup Riot. TripLingo. 2012 STUDIES Coursera John's Hopkins Data Science Data Scientist's Toolbox. March 2015. Distinction R Programming. May 2015. Distinction Getting Cleaning Data. May 2015. Distinction Exploratory Data Analysis. August 2015. Distinction. Education Master Science Management Technology 2006 Georgia Institute Technology City Bachelor Science Computer Science 1992 Rutgers University City Summary Recognized innovator drives change engineering new processes technologies, resulting streamlined operations company growth Demonstrated expertise aspects product management software development, conception implementation Skilled leader supervising in-house offshore teams small 3 large 78 Strong background implementing solutions meet needs rapidly expanding operations Excellent communication, presentation, public speaking, motivational skills Broad experience marketing, operations, finance, quality, IT, sourcing Proficiency entrepreneurial, business unit, large corporate environments SKILLS Infrastructure Design Strategic Planning Vendor Selection/RFPs Product/Project Mgt Agile Teams Design Architecture Change Management Presentations Mergers Acquisitions Process Improvement Budgets P&L International Experience Highlights Agile, Presenting Pricing Procurement Product development Budgets Product management Product marketing Program management Quality assurance Sales E-commerce Strategy Supply chain Venture capital Project Scheduling Team Structure Management Client relationship management Project Planning Oversight Skills Net, photo, agile, analyst, Apple, automation, banking, budgets, business plan, closing, com, consulting, content, contracts, credit, encryption, client, customer satisfaction, data migration, database administration, driving, e-commerce, features, financial, hiring, imaging, information technology, insurance, interpretation, inventory, managing, market planning, marketing, market, marketing sales, messaging, office, new product development, developer, order management, camera, policies, presenting, pricing, procurement, product development, Product manager, product management, product marketing, program management, quality, quality assurance, QA, radio, real-time, receiving, retail, sales, sales management, shipping, software development, stories, strategy, supply chain, technical support, television, upgrades, UI design, utilities, venture capital, vision, workflow, year-end",ENGINEERING
"PROJECT ADMINISTRATOR ENGINEERING Summary A consistent team leader great analytic interpersonal skills; highly focused achieving maintaining excellent customer relationships assist achieving organizational goals. I 10 years progressive experience Accounting, Property Accounting Project Administration deliver consistent contributions increased productivity, decreased cost produced strong revenue gains teambuilding, self-motivation development. Highlights Flexible team player Analytical reasoning Financial statement analysis Compliance testing knowledge Strength regulatory reporting Budget forecasting expertise Account reconciliation expert Adobe software proficiency Complex problem solving Strong organizational skills Expert customer relations General ledger accounting Flexible team player Advanced computer proficiency (PC Mac) Flexible team player Flexible team player Flexible team player Flexible team player Expert customer relations Advanced computer proficiency (PC Mac) Experience Project Administrator Engineering Jan 2007 Jan 2009 Company Name － City State Direct reporting responsibilities Executive Vice President Maintained general ledger, financial statements financial reports Analyzed interpret monthly variances trends budgets actual results developing projections forecast Prepared monthly billing base contracts, project progress report work-in-progress report Prepared analyzed quarterly backlog report forecast revenues employees productivity Reconciled monthly bank statements deposit daily cash receipts Used AIA Documents prepare Prime Sub-consultant Contracts Audited approved Sub-contractors invoices process payment Assisted Controller year end audit Monitored Job Cost report ensure employees charging correct projects Year End CAM Reconciliation rental properties Prepared monthly invoices Tenants compliance Lease Agreement Process bank deposit updated accounts receivable. Project Administrator Jan 2000 Jan 2007 Company Name － City State Prepared monthly billings revenue forecast Prepared financial reports analyzed variances Prepared office earnings report distribute Officers Prepared rate schedule use contract proposals Prepared project status reports, monitoring costs charges associate project, attend department meetings advised project managers project overruns. Reviewed Consultant invoices code correct project numbers general ledger accounts Prepared monthly cash flow projection Prepared Standard Forms 295 294 reports semiannually Government. Prepared tax reports quarterly semiannually several States. Assisted Controller year end audits Coordinated insurance company provide insurance certificate clients. Senior Staff accountant Jan 1998 Jan 2000 Company Name － City State Prepared analyzed financial statements monthly basis Reconciled process employees expense report American Express charges Reviewed analyzed General Ledger monthly basis Reconciled monthly bank reconciliation Daily cash reconciliation, process bank deposit updated accounts receivable. Project Accountant Jul 2009 Current Company Name － City State Aligned financial activity regulations GAAP. Provide weekly cash forecast Eastern Region. Ensure accurate timely billing external internal customers. Update project budgets projects assign me. Calculate recognize revenue accordance US GAP projects. Setup aspects new projects includes budget, contract information revenue recognition base contract. Perform month-end close procedures pertaining billing, accounts receivable baddebt provisions contingencies, journal entries reconciling. Monthly meeting Director Operation regards project income statement. ​ Education M.B.A Business Administrator 2005 American Intercontinental University － City State Business Administrator B.A Accounting 1997 Florida International University － City State Accounting Skills accounts receivable, AIA, bank reconciliation, billing, billings, budgets, daily cash receipts, cash flow, Consultant, Contracts, Controller, clients, financial, financial reports, financial statements, Forms, General Ledger, general ledger accounts, Government, insurance, meetings, excel, Microsoft office applications, office, PowerPoint, Pivot tables, presentations, Prime, progress, proposals, Express, reporting, spreadsheet, tax, Timberline",ENGINEERING
"MEDIA WEATHER FORECASTER Summary Skilled weather forecaster experience media network. Familiar SmartMET system make short medium range forecasts spatial scale. Highlights Communication skills Adaptability Common software application knowledge Demonstrated organizational/planning skills ability improvise good performance difficult situations team work experience reliable Accomplishments Served meteorological office 6 years weather office team leader 3 years. Completed advanced research Severe Local Storms Weather forecast evaluation. Secured feature article Cuban Meteorlogical Magazine. Represented Cuban Weather Service workshops training courses United States China. Attended postgraduated courses. Participated conferences meetings speaker. Produced 3 4 TV Radio broadcasts week 4 straight years. Interviewed Television spoke weather forecasts, warnings hazards. Experience Media Weather Forecaster March 2010 November 2014 Company Name － City Presented local weather news feature reports public radio style local national weather news programs. Introduced fresh new angles previously-reported material update inform audience. Combined video, audio graphics effectively convey report forecast. Effectively explained hazards vulnerabilities people could expect confront dangerous weather conditions. Superior Specialist Meteorology September 2008 November 2014 Company Name － City Created technical research documents as: daily weekly forecasts, discussions warnings. Analyzed meteorological conditions affecting peoples life economic features. Assisted developing scientific analysis software. Conducted research Severe Local Storms Weather forecast evaluation, specifically dangerous meteorological systems. Developed effective working relations groups, individuals, agencies public. Supervised technical professional staff. Guaranteed data met stringent quality control standards. Trained new personnel interns office functions. Maintained high rate accuracy 85 daily forecast evaluation. September 2008 November 2014 Education Bachelor degree Meteorology 2008 Institute Technology Applied Sciences － City Cuba Diplomat Course “Evaluation Ecological Climatic Risks Environmental Impact” University Alicante, Spain INSTEC, Cuba. 190h, 09/2006-05/2007. Earned First place, General Meteorology Commission Students Scientific Forum, Winner “Benito Viñes S. J” Prize granted Cuban Meteorological Society, students category, 2007. Attended conferences conventions speaker 2003 till 2008. Graduated honors 6.13 GPA. Continuing education Meteorology Postgraduate courses. Affiliations •Cuban Meteorological Society 2004 till 2014. Personal Information Place Birth: Havana Date Birth: 28th January, 1986 Sex: Female Status: Single Publications •Y. Martínez, G. Acosta: “Thunderstorms Pinar del Río province”, Memories III Cuban Congress Meteorology. Electronic Edition, 2005. ISBN: 959-7160-31-5. •Y. Martínez G. Acosta: “Sinoptic configurations favorable tornadoes western region”, Memories IV Cuban Congress Meteorology. Electronic Edition, 2007. ISBN: 978-959-7167-12-9. •Y. Martínez, M. Carnesoltas, A. Martínez, N. Quintana, M. Sierra, G. Aguilar, G. Acosta: “Hailstorms Camagüey province”, Memories Tropic Convention 2008. Electronic Edition, 2008. ISBN: 978-959-282-079-1. •Y. Martínez, G. Aguilar, M. Carnesoltas: “Termodinamic conditions asociated hailstorms”, Memories V Cuban Congress Meteorology. Electronic Edition, 2009. ISBN: 978-959-7167-20-4. •Y. Martínez: “Termodinamic conditions asociated hailstorms Camagüey”. Cuban Journal Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1. •Y. Martínez, G. Aguilar, M. Carnesoltas: “Hailstorms relationships wet bulb 0 0C isotherm”. Cuban Journal Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1. •Y. Martínez: “A evaluation proposal Cold fronts arrive short medium range”, Memories VII Cuban Congress Meteorology. Electronic Edition, 2013. Languages Spanish, English Skills People Skills: enthusiastic people person, advanced problem-solving, great organizational skills. Weahter Forecast: SmartMET work station, Statistical Analysis Software, Numerical models analysis, Observational Data Analysis, Satellite Radar workstation.",DIGITAL-MEDIA
"LINE ATTENDANT Summary Results-oriented Supervisor diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights CERTIFICATIONS/SKILLS: Team player Excellent multi-tasker Strong communication skills Cash handling accuracy Microsoft Word Experience Talent obtaining/charting vital signs Leadership skills CPR/First Aid Certification OSHA Certificate Microsoft Excel Experience Store opening closing procedures Outstanding communication skills Outstanding communication skills Training development Accomplishments Competitive Analysis Performed competitive analysis make recommendations future company growth. Competitive Analysis Performed competitive analysis make recommendations future company growth. Experience Line Attendant Nov 2009 Sep 2014 Company Name － City State Directed supervised employees engage sales, inventory-taking reconciling cash receipts, performing services customers. Offered exceptional customer service differentiate promote company brand Assigned employees specific duties, scheduled break, assuring go time accordingly. Monitored sales activities ensure customers receive satisfactory service quality goods. Recommend, selected, helped locate obtain merchandise based customer needs desires Called stores within area find desired items Helped customers try fit merchandise Greeted customers ascertain customer wants needs Responded written telephone requests particular items customers Maintained knowledge current sales promotions, policies regarding payment exchanges, security practices Answered directed phone calls assigned employees Unloaded, picked, staged loaded products shipping Rotated stock code receiving date Transported goods racks, shelves vehicles. Replenished floor stock processed shipments ensure product availability customers Upheld stock levels proper pricing multiple product lines. Supervised material flow, storage global order fulfillment. Transported goods racks, shelves vehicles. Worked rapid pace meet tight deadlines. Banded, wrapped, packaged cleared equipment. Crew leader Apr 2009 Feb 2010 Company Name － City State Cooked prepared food customers according corporate guidelines Used electronic temperature gauge ensure food cooked FDA guidelines Packaged food, places food bag delivers food customer Ensured quality assurance reference food customer service standards Directed storage, preparation serving refreshments workers Restaurant Called verified food orders drive-in restaurant Read food order slip, received verbal instructions food required patron prepared food according instructions Cleaned work area food preparation equipment Medical Assistant Externship Aug 2008 Sep 2008 Company Name － City State Performed general office duties answering telephones, taking dictation completing insurance forms making appointments Showed patients examination rooms prepared physician Cleaned sterilized instruments disposed contaminated supplies Interviewed patients obtain medical information measured vital signs, weight, height Recorded patients' medical history, vital statistics information test results medical records Collected blood, tissue laboratory specimens, logged specimens, prepared testing Seasonal Culinary Arts Café Hostess Apr 2008 Oct 2008 Company Name － City State Sold served refreshments customers Recorded sales, using cash register Delivered orders kitchens, picked served food ready Brewed coffee tea, filled containers requested beverages Scrubbed polished counters, steam tables, equipment, cleaned glasses, dishes, fountain equipment Seasonal Sales Associate Oct 2007 Jan 2008 Company Name － City State Described merchandise explained use, operation, care merchandise customers Recommended, selected, helped locate obtain merchandise based customer needs desires Cleaned shelves, counters, tables Greeted customers ascertained customer wanted needed Ticketed, arranged displayed merchandise promote sales Computed sales prices, totaled purchases received processed cash credit payment Education Diploma Medical Sanford-Brown Institute － City State US Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 September 2008 Certifications Medical Assistant Diploma Medical Assistant CPR OSHA Certificate Skills Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing",ARTS
"ENGINEERING SPECIALIST Summary Accomplished, ambitious influential team leader 24 years diverse project management experience spanning design, manufacturing, operations, logistics, systems engineering test evaluation disciplines. A jack trades, box thinker, tackling resolving challenging problems encountered organization, utilizing sound judgment experience. Demonstrated ability manage projects significant importance program meeting cost, schedule scope constraints set stakeholders. Certifications Project Management Professional (PMP) 2011 Highlights Project Management Secret Clearance Risk management Performance tracking evaluation Team building Project analysis Leadership mentoring Business requirements analysis Operations management Decisive leader Experience Engineering Specialist 01/2004 Current Company Name City State •Extensive planning, coordination systematic execution led cost savings $1M, meeting contract deliverables 1.5 year test program. •Bid proposal lead IPT, efforts resulted convincing customer add additional scope, increasing contract value $1.2M. •Co-authored presented multiple professional papers symposiums, one selected best paper Military Sensing Symposium. •Project manager highly visible competitive project significant influence future contracts valued excess $75M. •Considerable experience knowledge project management, small medium projects ($150K-$49M). •Managed program risk multiple projects, bringing several long term risks closure engaged leadership optimization dated processes. •Experienced development business development campaign plans, technology road maps marketing efforts large scale programs. •Demonstrated ability work without supervision manage distributed workforce accomplish project deliverables time within budget. •Led complex modification efforts combat vehicles totaled $3M per vehicle. •Success designing project metrics various types projects; tracked brief metrics senior management. •Managed contract survivability requirements ACAT1 program OSD DOT&E oversight. •Designed breakthrough vulnerability reduction technology GDLS pending patent. •Managed 30 external contractors initiation project closeout. •Working ISO9000 certified organization, experienced process development improvement. •Conducted briefings project results various audiences ranging corporate executives general officers covering appropriate level detail level. •Experienced security processes COMSEC devices, weapons classified IT resources, 14 years experience working classified environment. Senior Technical Support Specialist 01/2002 01/2004 Company Name City State •Developed first platform integrated Battle Damage Assessment Repair (BDAR) program Expeditionary Fighting Vehicle. •Able troubleshoot combat vehicle subsystems conduct root cause analysis identify source failures, writes corrective action proposals address issues. •Authored validated Battle Damage Assessment Repair tasks Interactive Electronic Technical Manual (IETM). •Designed platform specific BDAR kits operator maintainer staying within stringent weight monetary budget. •Developed program standard marking fluid electrical lines combat vehicles allow quick recognition repair battle field. •Responsible budgeting, planning, resourcing, execution contractor support BDAR related events, including: armor characterization, ballistic vulnerability testing full system live fire. •Responsible contractor deliverables including: Technical Manuals, BDAR kits training materials. Tank Platoon Sergeant 07/1991 01/2002 Company Name City State •Tank Platoon Sergeant 70 soldiers peacekeeping combat operations. •Graduated top 10% class professional development courses attended. •Identified one top 5% Army's tankers graduating Abrams Master Gunner School failure rate 85%. •Responsible planning, resourcing, execution gunnery training, incorporating simulation live-fire exercises, 14 M1A1 tank crews (56 soldiers) tank heavy division •Maintained accounted twelve tactical vehicles, resulting 98% operational readiness rate deployed. •Selected soldier month/quarter three separate instances unit 5000 personnel. Education Graduate Certificate Project Management 2010 University Maryland University College City State MBA Management 2004 Strayer University City State Bachelor Science Internetworking Technologies 2003 Strayer University City State",ENGINEERING
"SURGICAL CLINICAL REVIEWER Summary A self-motivated organized professional 20 years' experience providing thorough skillful support. More 10 years' management experience organizational leadership relationship building clients team members. Administrative experience diverse business settings. Extensive international experience, deep understanding diverse cultural business practices, professional international liaison. Excellent writing skills, ability find innovative solutions. A patient listener fully focuses speakers understands variety accents. A flexible professional enjoys learning new skills quickly adapts organizational changes. An energetic team leader, able communicate effectively people ages backgrounds, work collaboratively resolve problems, motivate team members achieve personal organizational objectives. Self-starter strong communication skills; work well independently team. Skilled clinical researcher administrator; hold BS Degree Health Information Management currently enrolled MBA Degree. Highlights Management skills: administered, coordinated, delegated, evaluated, prioritized, performed trouble shooting, HR duties, Manage PTO, payroll, interview, hire train new personnel, team goals Research skills: collected, extracted, organized, interpreted, summarized, audited Communication skills: corresponded, professional telephone etiquette, excellent customer service, Bilingual interpreted translated English/Spanish Detail skills: catalogues, multi-tasked, set goals, skilled typist, working knowledge computer soft wares Creative skills: customized, integrated, established, marketing Clerical skills: compiled, monitored, generated, implemented Experience 01/2011 01/2014 Surgical Clinical Reviewer Company Name Collected submitted reliable data ACS NSQIP surgical patients, provided morbidity mortality postop reporting, generated lists cases abstracted, completed abstraction applicable cases entering data appropriate database (NSQIP). Participated inter-rater reliability reviews ensure accuracy abstraction, validation audits, followed appeals necessary, participate conference calls webinars. 01/2008 01/2010 Field Reviewer/Auditor Company Name Provided support 2009 2010 HEDIS project including Physician Grading, (payment integrity audit), Reporting, Medical Record Abstraction, Quality Improvement, data analysis, provided feedback reporting HEDIS, NCQA governing regulatory agencies. 01/2004 01/2008 Healthcare Business Consultant Company Name Provided quality assurance reviews specializing outpatient centers along business development strategies. Reviewed charts ensure correct coding services billed. Conducted mock surveys facilities, kept date policies procedures. Developed training schedules job descriptions staff conducted performance evaluations. Handled payroll, billing issues, physician contract credentialing. Hired terminated staff necessary. Provided findings Medicare facilities reconciliation, well as, resolved claim issues physician offices collect outstanding monies. 01/2002 01/2004 Health Information Manager Company Name Oversaw Health Information Management work flow department, including performance employees, training, orientation new staff, in-service current employees, payroll submission, medical record completion per JCAHO guide. Participated JCAHO, HEDIS, ACHA Tumor Registry reviews committee. Responsible Utilization Records Committees, Medical Records Abstract, house clinical pertinence, closed chart review, 3M Encoder knowledge, managed staffing levels accordance departmental needs. Education 2015 Paralegal Blackstone Institute Blackstone Institute Paralegal course currently enrolled 2015, expected completion June 2015 2015 MBA Public Northcentral University Northcentral University MBA Public currently enrolled 2014 2015 Certificate Completion Surgical Clinical Reviewer ACS NSQIP Certificate Completion Surgical Clinical Reviewer October 2012 BS Health Information Management Florida International University Florida International University BS Health Information Management Dec 1999 AA Psychology Miami Dade Community College Miami Dade Community College AA Psychology May 1999 Certifications ACS NSQIP Certificate Completion Surgical Clinical Reviewer Languages customer service, Bilingual interpreted translated English/Spanish Presentations Collected submitted reliable data ACS NSQIP surgical patients, provided morbidity mortality postop reporting, generated lists cases abstracted, completed abstraction applicable cases entering data appropriate database (NSQIP). Participated inter-rater reliability reviews ensure accuracy abstraction, validation audits, followed appeals necessary, participate conference calls webinars Skills Payroll, Training, Hedis, Audits, Cases, Database, Billing, Business Consultant, Business Development, Coding, Healthcare, Medicare, Outpatient, Quality Assurance, Reconciliation, Audit, Data Analysis, Marketing Analysis, Encoder, Medical Records, Staffing, Work Flow, Mba, Clerical, Clients, Customer Service, Energetic, Etiquette, Excellent Writing, Excellent Writing Skills, Hr, Liaison, Marketing, Pto, Receptionist, Relationship Building, Retail Sales, Self Motivated, Self-starter, Solutions, Strong Communication Skills, Telephone, Translated, Writing Skills, Paralegal",HEALTHCARE
"TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed motivated Administrative Assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I able observe Cheryl variety settings, including seeing well operates fluent successful office."" George Curry, Keynote Speaker/Media Coach Ms. Porter one effective Executive Administrators I've ever worked with. She masterful scheduling, adept juggling possesses excellent people skills."" Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter resourceful, creative, solution-oriented person. She functions well team leader."" -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 06/2015 Company Name City State A private historically black liberal arts college women. Recruiting transfer non- traditional students. Creation transfer guide official transfer data college webpage. Work directly students secure admission college. Develop partnerships area community colleges organization's encourage enrollment students. Executive Assistant 08/2011 12/2013 Company Name City State A private historically black liberal arts college women. President Maintain manage schedule President, including travel coordinating arrangements. Preparation monthly travel expense reports, itineraries, document drafts correspondence. Event creation planning office President. Successful completion office set-up, supervising coordinating daily office functionality. Executive Assistant Chief Marketing Officer 02/2009 10/2011 Company Name City State Maintain, manage create schedule CMO, including travel coordinating arrangements. Work closely various clients event planning, national tour scheduling media advertising. Occasional office manager required completing invoicing, payroll distribution, call/email inquiry correspondence management. Assist development company templates, including letters, memos, outlines, forms charts. Virtual Executive Assistant 01/2007 12/2009 Company Name City State Independently owned operated national public relations company. At direction president, managed assigned team projects. Collaborated team leaders, provided research support projects. Developed maintained human resource information files. Compile monthly client reports authorize billable hours payment. Managed emails, paper work, inquiries, correspondence, proposals confidential administrative client data. Wrote copy email, direct mail print advertising. Operator/Receptionist 11/2002 10/2009 Company Name City State Jackson Park 270 patient facility 900-faculty member community hospital serving 1 million people. Operated facility main switchboard. Paged physicians, hospital personnel overhead, in-house long range. Greeted assisted patients, visitors staff members. Paged physicians, faculty overhead, in-house long range system. Created presented communication guidelines operations orientation classes new hires residents. Law Enforcement Officer/Police Officer 11/1985 12/1997 Company Name City State The Metropolitan Water Reclamation District Greater Chicago independent government encompassing approximately 91 percent land area Cook County, Illinois. Focus protecting serving community property. Patrol assigned areas respond calls, enforce laws, make arrests issue citations. Daily patrol incorporated unincorporated areas Cook County, IL district owned property. Illinois state peace officer certification full IL peace officer arrest authority weapon certification. Doubles officer dispatcher rotating basis, verified employee identification including photo fingerprint verification. Education Business Communications Area Study G.M.O.R. Theological Institute Counseling Pastoral Care Area Study Timothy J. O'Connor Training Academy Certification Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard",PUBLIC-RELATIONS
"CONSULTANT Career Overview Vidya Graduate Computer Science 9 years professional experience Customer Relationship Management roles Solution Architect, Functional Analyst, Process Implementation Consultant large customers Pharmaceutical Chemical, Consumer Industry Product, Public Sector Industry United States. Excellent Networking Communication skills, Client Relationship Management, Expectation Management People Management core strengths along Customer Relationship Management. Her understanding industry processes, ability connect different levels organizations equal ease, combined integrity passion, brings work place. Vidya started career Adapt One Technologies Business Consulting, working across different industry sectors. In September, 2010 moved Deloitte Consulting LLP CRM Consultant role US, provided wealth experience well exposure across entire business application Proposals, consulting project management disciplines. Qualifications Big Machines Configuration *Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript Java Script *VB, SQL, MS Excel, Word Power Point, Access. Work Experience Company Name September 2010 March 2015 Consultant City State Client-Healthcare Company specializes supplying health information technology solutions Led development Oracle CPQ Cloud solution prototype provide Sales Marketing Team high level understanding art-of-the-possible. Its quality appreciated helped us win next Implementation Phase assignment client Reviewed updated quality functional design documents Increased system transparency developing business process models wireframes aid business technology translation Performed Fit Gap analysis requirements Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project Public sector client located Canada Developed test strategy approach test various module within Siebel ICM solution Developed test scripts executed testing scenarios Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized managed testing effort 5 consultants ensured project delivered deadline Gathered data prepared daily status report Project Leadership Client-Leading global Information Technology Company based US Collaborated business users JAD sessions understand key business issues, critical processes, business objective expected program Documented user requirement pertaining Approval Document Output, developed process flows, design document system workflows highlight interactions boundary system Researched prepared Language Currency matrix document highlihghting languages supported BigMachine application, quality highly appreciated client Client- North America's leading provider Integrated Environmental solutions Played role Siebel SME training team, acting IT liaison client's Change Management team Technical team, providing expertise Siebel Order Cash solution Appreciated client ability communicate complex technical issues non-technical manner business users Independently led effort setting maintaining Siebel Environment scratch enable 500 Customer Reps perform hands practice Training Delivery. Worked closely various boundary system leads troubleshoot find resoultion technical issues ongoing basis Developed Conceptual, Functional Design Siebel Integration Design documents Client- A volunteer led humanitarian organization provides emergency assistance, disaster relief education inside United States. Implemented Siebel Marketing Siebel eEvents application part single DRMS platform enabling business fully realize benefits Donor Segmentation Lifetime Value, Recruitment optimization Donor Sponsor Loyalty Programs Gathered reporting business requirement conducting client meetings Prepared Functional Technical Design Document. Company Name October 2008 September 2010 Siebel Configurator Developer City State A Japanese pharmaceutical company office located Chicago area Worked requirement analysis, design, coding, unit testing, documentation, maintenance application support Siebel 7.8.3 SFA application Managed Global PC Refresh project ensuring Siebel works well Windows 7 Deployed customized Siebel application new operating system 1000 Reps Client: A Japanese pharmaceutical company office located New Jersey Developed configuring Siebel 7.8 ePharma applications. Worked gathering requirements, created prototypes, met various business users including business support, sales marketing teams capture business requirements Performed Unit testing, System testing Performance testing. Company Name November 2004 August 2007 Analyst City Responsible maintaining critical Client information pertaining 7 cost centers Work extensively Crystal Reports retrieve kind information required client. Suggest initiatives bring time/ hard dollar save. Analyze send MIS reports various teams department heads across JP Morgan. Professional Achievements/Trainings Received ""Applause Award"" 2011 2012 outstanding value client service Deloitte. Have worked multiple sales pursuits specifically contributing around technical feasibility estimation. Salesforce.com Administration Essentials Salesforce.com Force.com Developer. Education Training Welingkar Institute Management Development Research April 2005 Diploma Finance Management Accounting Finance India Finance Management Accounting Finance University Mumbai May 2004 IT IT India IT Skills approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB",CONSULTANT
"AMC COMPUTER SPECIALIST AND INTERN Summary Information Technology Specialist twenty nine years experience launching environments focused telecommunications concepts, principles methods, practices solutions. Savvy, compassionate, impact oriented performer attention detail, technological know-how, lifecycle project planning expertise. Successfully manages accounts analyzing technical requirements ensure client customer satisfaction enterprise integrity. Consistently develops innovative workable solutions unique customer requirements. An effective IT Manager proven track record building highly productive teams healthy morale. Promotes security awareness ensuring sound security principles implemented. Highlights Strong Interpersonal skills Exceptional Listening perception skills Excels writing Information Technology SME Timely Efficient Test Evaluation Expertise Leadership Management Project Management Conflict Resolution Cobol Programming ADA Programming Procurement Clerk BPA's Acquisition Experience COR Formal Briefings Accomplishments I provide spiritual support within organization daily basis. I serve Branch Chief Division Chief whenever I appointed. I Initiate facilitate impromptu meetings technology team share pertinent information solve workplace issues. I mentor sponsor ATEC HQ's Customer Support Intern Summer hire. I represent ATEC many Command sponsored special events singer, actress mistress ceremonies. Experience AMC Computer Specialist Intern Sep 1989 Sep 1992 Company Name － City State As Lead Cobol Programmer: Wrote two programs estimate cost Panama Canal Conflict. Coordinated QA testers end-to-end unit testing post-production testing.Implemented system security data assurance software.Developed custom software solutions organization.Oversaw deployment, configuration documentation procedures.Implemented tested enhancement feature requests enhance product functionality.Resolved customer issues establishing workarounds solutions debugging creating defect fixes.Drafted two project work plans per week.Organized held meetings stakeholders, contractor product teams customers. Coordinated hardware acquisitions.Coded user-customizable applications converted raw data design engine easily understandable graphical formats. Computer Specialist (Special Assignment) Jun 1992 Oct 1993 Company Name － City State Detailed Junior Engineer PM EWRSTA Camp Evans (Wall, New Jersey). In capacity I assisted Lead Software Engineer writing code repair Kiowa 58D helicopter computer module. Project successful From coding test evaluation. Authorized go TDY Fort Bragg, N.C. test code vehicle. Briefed 300 civilians 60 soldiers test, evaluations repair aircraft orders PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida) In addition, I served Lead Project Manager using Artemis Schedule Publisher software track Electronic Warfare systems respected repair schedules. Information Technology Specialist Sep 1992 Sep 2011 Company Name － City State Experienced management principles, evaluation techniques systems management planning (2003-2011). Efficient planning delivery customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, response customer requirements (2003-2011). Efficient planning delivery customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, response customer requirements (2003-2011). Served CECOM Command ADA Programmer. Information Technology Specialist Sep 2011 Current Company Name － City State Effective Acting branch division chief Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015). SWE Information Systems Security (2011-2015). Implements IT concepts, principles methods practices, providing technical oversight Headquarters systems monitoring (2011- 2015). Identifies solves complex technological problems determining accuracy relevance information evaluating potential sources information disseminating solutions (2011-2015). Efficient planning delivery customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, response customer requirements (2011-2015). Knowledge Local Area Network security requirements techniques tor protecting computer systems viruses, datatampering, unauthorized system entry (2011-2015) Skillfully analyzes, plans, designs, implements, documents, assesses, manages enterprise structural framework(2011-2015). Knowledgeable system requirements techniques planning current future system architecture requirements (2011-2015). Expertise Information Technology security principles, concepts, practices, systems software, database software, immediate access storage technology carry activities leading security certification accreditation (2011-2015). Knowledgeable telecommunications characteristics capabilities systems, media, equipment, related software systems (2011-2015). Ability assess risk factors advise vulnerability attack variety sources procedures methods protection systems applications.(2011-2015). Defines executes application alignment business strategy, performance, service levels, business intelligence management, data privacy, compliance/policy information security. (2011-2015). Expertly applies analytical processes planning, design, implementation new improved information systems meet business requirements customer organizations (2011-2015). Utilizes knowledge information technology principles, methods, security regulations policies administer various information security programs (2011-2015). Ensures confidentiality, integrity, availability systems, networks, data planning, analysis, development, implementation, maintenance, enhancement information systems security programs, policies, procedures, tools (2011-2015). Served Lead IT Specialist providing computer, networking peripheral support ATEC Headquarters QIP's RTC, DTC JITC (2014) Education Bachelor Arts Business Admin Management January 2016 Pillar College － City State USA I currently full-time student maintaining 4.0 GPA accelerated program. I completed following classes: Organizational Management, Business Management, Business Communications Theology. Security-Plus Certification Microsoft Certified Professional (MCP) Computer Software 2006 CED Solutions － City State USA I earned, maintained utilized Security Plus certification. Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 201; SAMJOJ CLE 003 060, ACQ 2036 Army Civilian Training, Education Development System Courses Moving Technical Professional Management Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction Project Management Acquisition Workforce 2015 Defense Acquisition University － City State USA I acquire Information Technology Level 3 certification November 2015. Certifications Microsoft Certified Professional (MCP) Security Plus Skills Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment",INFORMATION-TECHNOLOGY
"BUSINESS DEVELOPMENT CENTER MANAGER Professional Summary Dynamic Marketing Manager 7 years Sales Management Territorial Marketing Industries. Creative innovative team player compelling leadership skills. Highly customer service oriented excellent written verbal communication skills enhance customer service experience. Excels deadline-driven account management established track record remarkable sales results. Experience Business Development Center Manager 08/2017 10/2018 Company Name － City State Achieving daily-weekly monthly goals objectives. Making 75-100 outbound calls per day. Initiating Responding customers 40-60 emails per day. Working computer based management tool. Setting volume appointments daily. Following customer vehicle inquiries efficiently maximize opportunities. Effective working part team. Internet Sales Manager 12/2016 03/2017 Company Name － City State Maintained 94% average leads answered <15> 3 minute average answer time per lead. Worked flexible schedule home office insure precise customer lead follow Provided expert product service information. Delivered 5 Units first week hire Ensure salespeople informed incoming appointments Enhance customer satisfaction entire purchase experience. Partner Financial Services Department develop coordinate best practices efficient effective sales approach Sales Consultant 12/2016 08/2017 Company Name － City State Contributed repeat referral business using strong customer service problem solving skills. Maintained 98 customer service satisfaction rating per KIA Performance Center. Worked flexible schedule accommodate changing customer levels. Organized items visually appealing manner. Answered incoming telephone calls professional knowledgeable responses. Developed executed sales promotions. Provided expert product service information. Community Donation Outreach Manager Eastern CT Territory 05/2016 12/2016 Company Name － City State Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Worked effectively heavily cross-functional, fast paced environment. Directed supervised employees engaged sales inventory-taking. Trained staff deliver outstanding customer service. Identified inefficiencies made recommendations process improvements. Built partnerships local organizations increase company offerings improve services. Established 54 new accounts 6 months successful client development. Membership Marketing Manager-Eastern CT Territory 07/2014 05/2016 Company Name － City State Managed 22 towns CT 5000 girls 3000 adults. Attended participated community meetings groups Collaborated probation officers, school representatives key individuals community support children families Facilitated activities developed students' physical, emotional social growth. Worked average 20 students per program. Trained program staff deliver outstanding educational creative programming. Loss Prevention Operations Manager 08/2013 07/2014 Company Name － City State Ensures highest level compliance execution company sponsored training programs employees. Responsible protection company assets multiple avenues Loss Prevention. Maintained high average (90-95%) audit stores compared company average (82%). Lead Sales Associate Part Time 08/2013 07/2014 Company Name － City State Exceeding company sales standards within first month (7.9% increase projected sales budget). Maintains large customer base insure return customers promoting Belden Jewelers excellent customer service. Assistant Store Manager 04/2012 08/2013 Company Name － City State Created plans maximize sales customer service weekly basis. Maintained ""customer first"" selling experience increase future sales. Recognized mastery Leadership, Team Management, Communication Planning Organization Administrative Duties retail store level. Increased 2013 sales 2.35% units sold 5.76% first 8 months employment. Shift Supervisor 05/2010 04/2012 Company Name － City State Responsible opening closing procedures. Maintained average customer service secret shopper percentages (92-98% customer service rating) employees averaging least (88%). Cross trained employees work efficiently areas retail store. Department Manager 11/2009 05/2010 Company Name － City State Highest sales rating three consecutive months (10% increased sales projected budget). Trained new sales associates departments. Controlled department payroll budget. Scheduled staff efficiently maximize sales accommodate store traffic. Member Program Facilitator 09/2008 06/2012 Company Name － City State Active leader multiple urban towns across CT. Exceeded membership goal every program (105% enrollment rate). Created easy follow programs would enrich girls increase membership enrollment new areas. Established maintained cooperative relationships representatives community public interest groups. Camp Counselor 05/2006 08/2008 Company Name － City State Responsible providing unit information reports, data, daily logs Head Counselor. Responsible participating leading camper activities. Responsible maintaining effective working relationships staff creating harmonious relationships campers, parents staff. Responsible check-in check-out procedures. Ensure unit schedules activities implemented. Education Associate Science Respiratory Therapy 2019 Manchester Community College － City State Diploma Bolton High School － City State Multiple awards Philanthropy, Music Education, Special Needs work within school",BUSINESS-DEVELOPMENT
"CUSTOMER SERVICE SPECIALIST Summary Detail-oriented individual strong technical skills ability learn concepts quickly. Proficient adaptable; looking opportunity use knowledge experience assist customer-service focused company. Versatile student achieved success on-campus on-line classes. CORE STRENGTHS utilized previous jobs required immediate attention detail learning new computer program applications. Highlights Meticulous attention detail Results-oriented Self-directed Time management Professional mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Microsoft Office, Excel, Power Point Understands grammar Proofreading Strong communication skills Cash handling Knowledge income tax procedures Positive attitude Strong organizational skills Active listening skills Computer proficient Accomplishments 2010 Co Founder non-profit Assist women incarceration Remodel project house purchased 03/2011 Manage transitional house women Fundraising Create budget operational expenses May 1986 June 2005 Mom 3 daughters home schooled children 2001 Present Active volunteer Tri County Regional Jail Classes computer, sewing, craft, self improvement Skills Second Language ASL Data collection Data entry Grammar Proofreading Multi-Task Management Reading Comprehension 10-Key Grasp new concepts Experience 08/2014 Current Customer Service Specialist Company Name － City State Provide accurate appropriate information response customer inquiries. Address customer service inquiries timely accurate fashion. Demonstrated mastery customer service call script within specified time frames. Build customer loyalty placing follow-up calls customers reported product issues. Verify information computer system up-to-date accurate. Update Insurance policies homeowners account Issue premium payments Request research follow remove update required insurance coverage payments Provide explanation letters sent customer regarding hazard, flood, windstorm, condo master policies My current position requires operating fourteen computer applications completing research within data base, updating insurance coverage, issuing payments, answering customer's concerns proficient manner. 06/2005 Current Co Owner Company Name － City State Inspect work sites measure dimensions, lay work estimate materials job. Recommend options customers blending, harmonizing contrasting colors. Refinish household furniture desks, chairs, tables bookcases. Coordinate completed ongoing routine painting exterior interior properties. Cover floors prepping, priming painting surfaces. Maintain thorough inventory paint equipment supplies. Repaint entire apartments residents moved out. Collaborate electricians, carpenters mechanics complete construction projects. Determine appropriate color new replacement applications consultation customers. 10/2012 08/2014 Surfacer Sanding Paint/ Line 2 Company Name － City State Assess work errors compliance issues make corrections modifications necessary Clean finish sub-assemblies assemblies using hand power tools Inspect, sand, remove defects automobiles enter paint booth 03/2011 07/2012 Cashier/Customer Service Company Name － City State Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire store. Educated customers product service offerings. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Communicated merchandise needs issues appropriate supervisors timely fashion. Balanced needs multiple customers simultaneously fast- paced retail environment. Processed shipments maintained organized stock shelves. Processed sales transactions accurately timely fashion. Unloaded trucks, stocked shelves carried merchandise floor customers. Marked clearance products updated price tags. Worked team member performing cashier duties, product assistance cleaning. 11/1984 05/1986 Payroll Clerk Company Name － City State Computed hours applied individual client accounts Processed payroll employee pay adjustments. Verified information computer system up-to-date accurate. Processed confidential tax form information. Assisted payroll preparation entered data cumulative payroll document. Verified printed W-2 year end reports 06/1983 07/1984 Cash Office Bookkeeper Apparel Departments Company Name － City State Handled cash deposits using proper accounting procedures documentation. Entered weekly sales customer count sheets review management. Processed payroll employee pay adjustments. Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Interacted customers retail buyers follow-up shipping statuses expedited orders. Assisted customers store product complaints. Compiled weekly monetary reports records store managers. Maintained adequate cash supply cash drawers multiple checkout stations. Responsible ringing customers timely manner guaranteeing high level customer service. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Processed merchandise returns exchanges. Education 2015 Associate Arts Sociology Sociology, Psychology Communications Sinclair Community College － City State GPA: Dean's List Academic Achievement Award The National Society Leadership Success Sociology Sociology, Psychology Communications Dean's List Academic Achievement Award The National Society Leadership Success",APPAREL
"DIGITAL MARKETING COORDINATOR Skills PROFESSIONAL SUMMARY Digital Marketing Coordinator skilled leveraging power blogs, online communities social media platforms increase brand awareness boost brand loyalty. SEO optimization expert adept creating highly-targeted web content drives inbound traffic. CORE QUALIFICATIONS Strategic media placement Creative content Media relations Special events planning 5+ years customer service sales experience. WordPress Google Analytics AdWords Certified Adobe Photoshop Budget planning Reports generation analysis SEO SEM Experience Digital Marketing Coordinator 12/2016 Current City State Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Managed social media programs, including online reputation, blogs, social networking. Planned managed monthly budgets. Developed marketing strategies campaigns month. Maintained updated websites. Increased following 400%. Sales Customer Service Representative 02/2015 02/2016 Company Name City State Described use operation merchandise customers. Received processed cash credit payments in-store purchases. Exceeded targeted sales goals 30%. Placed special merchandise orders customers. Shared product knowledge customers making personal recommendations. Worked team member provide highest level service customers. 03/2011 01/2013 Company Name City State Achieved high sales percentage consultative, value-focused customer service approach. Earned ""Top Seller"" four consecutive times. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Education Training Bachelor Arts Communications Cinema Arts. Communications, English Journalism 2016 Vanguard University City State USA Communications Cinema Arts. Communications, English Journalism Advanced coursework Public Relations. Wrote proofread many articles, press-releases, scripts. Produced several student-films. Best film 2015 Academic Achievement Award. Skills Adobe Photoshop, approach, Budget planning, budgets, cashier, content, credit, customer service, Special events, Google Analytics, marketing strategies, market trends, Marketing, media placement, Media relations, networking, optimization, press-releases, Public Relations, sales experience, sales, scripts, social media platforms, Strategic, web content, websites, articles",DIGITAL-MEDIA
"SOUS CHEF Summary Reliable, high-performing, individual 5+ yrs providing excellent service restaurant cooking industry. Seeking new opportunities within industry expand knowledge, provide challenges, include room grow. Over year experience baking unique delicious pastries, cakes, pies. Capable adapting regional tastes various diets. Continuing education includes range certifications handling food, catering style, slope work, food plating. Admirable experience preparation presentation cold foods. Exemplary knowledge food hygiene concordance proper food handling regulations. Skilled knife techniques including, limited to, chopping, dicing, cutting, carving. Able evaluate comprehend cooking documents including manuals recipes. Excellent team-building conflict resolution skills. Experience Company Name City State Sous Chef 03/2017 Current Works executive chef produce diversified menus accordance restaurant's policy vision. Produces high quality dishes follow established menu clients' requirements. Helps plan food design order create perfect match dish's aspect taste. Helps train auxiliary kitchen staff order provide best results minimum time using maximum available resources. Maintains order discipline kitchen working hours. Ensures hygiene food safety standards met stages food preparation. Company Name City State Garm Chef 05/2016 Current Prepare cold food items kitchen, salads, sandwiches, amuse, soups, cheese plates, charcuterie desserts. Follow day day recipes new existing dishes finding ways help improve day day operation position. Maintain clean organized work environment. Company Name City State Lead Cook 10/2014 05/2016 Exhibited thorough knowledge foods, beverages, supervisory duties Lead Cook directing operations kitchen. Responsible 5 associate cooks shift. Performed kitchen walk-through gauge preparedness, freshness food, cleanliness work areas. Oversaw preparation service food including, limited to, storage kitchen equipment, maintaining kitchen sanitation, safety standards. Company Name City State Front Desk 04/2012 06/2013 Greeted guests timely manner. Managed registration process checking identification ensured accuracy provided credentials. Handled check-ins checkouts. Operated hotel switchboard, took calls, provided information. Answered inquiries regarding hotel services, charges, dining facilities. Balanced cash end shift generated accounting reports. Education Culinary Arts Expect pursue Graphic design University Alaska Anchorage City State United States Completed one year general requirement classes deciding pursue ventures. HS Diploma 2004 Seward High School City State United States Skills Excellent leadership qualities, passion culinary arts, excellent customer service skills, enthusiastic people person, self-driven, dedicated.",CHEF
"SOFTWARE ENGINEER Profile Experienced Software Engineer generalist strong interest Game Play, AI programming. Professional Experience Software Engineer 08/2010 Current Company Name City State Star Wars: Galaxy Heroes (IOS/Android, fall 2015) Worked product managers implement game telemetry Implemented various features fixed bugs required soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype Unity 3D, player-controlled units utilized navigation mesh obeying rotational movement constraints Created custom code drive vehicle-tread animation based vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked artists develop player animation movement code using Unity 3Ds legacy animation navigation mesh agent Lead evaluation eventual adoption Unity's Mecanim Animation System drive character animation Wrote code support player interaction in-world game objects Created procedural loot animation system using physics animate loot drops Prototyped player exploration game mode multiple control schemes UI Dawngate (PC, Open beta release) Extended developer cheat system allow in-game cheats used production servers entitled user accounts facilitate QA testing debugging live builds Worked team develop AI bots single rough prototype full roster 5 bots released part first time user experience Developed AI behaviors, system used dynamic navigation mesh obstacles allowing bots avoid incoming enemy fire move away fire current location Profiled optimized server-side (Lua/C++) code improve performance added new AI editor in-game functionality support game design requirements Command Conquer (PC, Limited live alpha release) Enhanced debugged (C#) server-side skirmish AI unit production base defense, developed code allow skirmish AI Generals use taunts opponents Established localization pipeline workflow using EA shared technology database tools Integrated EA shared technology UI system (C++) Frostbite game client codebase Implemented HUD features objective system, contextual unit information display Designed implemented (C++) client, (C#) server code queued player command system, commands including moving, attacking, changing stance, selecting units Developed code handle assigning units structures control groups Refactored hotkey system allow hotkeys trigger different actions based context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization improve log coverage startup. Trion Worlds, Software Engineer 09/2008 08/2010 City State Rift (PC, Shipped March 2011) Developed automated load test scenarios included report generation historical analysis Implemented UI features Game Remote Administration Tool customer service agents Platform Engineering Team Performed feature development maintenance platform products, including crash service, real-time metrics visualization system, data collection transformation service Designed developed Distributed Testing Service, client-server based system designed run functional, load, scalability tests, store results database Reclaimed updated code game team code base, released part Trion Platform Foundation code base. Midway, Software Engineer 08/2006 08/2008 City State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked interrupt-driven environment implement features, fix bugs create tools designed improve workflow content creators daily development, utilizing C++ Unreal Script, UnrealEd, MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed Unreal Engine 3 based Core Technology Platform code used across Midway's next generation PC, Xbox 360, PS3 titles fixing bugs, performing integrations, reclaiming code game development teams. Education Training Bachelors Science Computer Science May 2006 Georgia State University City State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow",ARTS
"PREMIUM CLUB CHEF Executive Profile Creative, desire perfection, dedication profession art time effectively balance profitability.Twenty three years professional experience dynamic, resourceful skilled Chef proven success record many dynamic venues assignments. Skill Highlights Food cost control specialist Special dietary needs expert Proven leadership skills Skillful kitchen staff trainer International culinary skills Strong customer relationship builder Core Accomplishments Consistently stayed monthly controllable expense budget. Adjusted monthly menus maximize use seasonal local ingredients delicacies. Drove food costs 23% effectively improving inventory procedures reducing spoilage levels. Created explored new cuisines. Oversaw kitchen employee operations ensure production levels service standards maintained. Professional Experience Premium Club Chef 01/2014 Current Company Name City State Directly responsible food labor costs, menu development, recipe creation standardization recipe production ensure consistency. Promote positive public relations guests. Oversee fine dining venue seats 300 offering ala carte menu daily Chef's Table, all-inclusive area guest seating 240 daily Chef's Table, fast casual venue seats 140, well pastry department supplies scratch made pastries club level suites. Change menus daily outlet pastry menu home stand. Responsible non-game day catered events in-park game day events. Travel venues assisting high profile events play-off games. Oversaw 40 cooks 2 Sous Chefs part overall back house operations. Pastry Chef 03/2013 01/2014 Company Name City State Ensure brand quality, consistency adherence standards. Designed kitchen set pastry department operations. Developed menu implement new items home stands. Ensure pastries consistently prepared served according restaurants', outlets', banquet facility portioning, serving standards. Hired trained staff 9 correct facility procedures, safety codes, proper recipes baking techniques. Monitored food distribution, ensured meals delivered correct recipients guidelines special diets followed. Pastry Chef 06/2012 03/2013 Company Name City State Ordered controlled inventory. Developed menu implement daily specials. Introduced new modified existing recipes. Responsible pastry savory baked goods food costing. Consistently adhered quality expectations standards. Planned prepared food parties, holiday meals, luncheons, special functions, social events. Executive Chef 10/2009 09/2011 Company Name City State In organic vegetarian restaurant I created seasonal menus heavy emphasis vegan, gluten-free living food items. Responsible pastry production in- house retail sale. Developed methods recipes create tasty vegetarian/vegan cuisine. Developed variety menu items catering customers food allergies diet restrictions. Supervised evaluated staff, implemented budgets, fore casted trends negotiated prices vendors. Held monthly cooking classes public. Executive Chef 09/2001 09/2003 Company Name City State Created menus, oversaw savory sweet food production kitchen staff. Ordered controlled food inventory. Oversaw 30 cooks 2 Sous Chefs part overall back house operations. Hired trained kitchen staff adhered company budgets. Developed held cooking, baking candy making classes public. Executive Chef 06/1998 08/2001 Company Name City State Ordered controlled inventory. Developed weekly menus implemented daily specials. Introduced new modified existing recipes. Worked baked goods retail sale included wedding cakes, candies, savory pastries baked goods. Consistently adhered quality expectations standards. Hired trained staff 19 food preparation employees. Executive Pastry Chef 04/1991 05/1995 Company Name City State Initially set coordinated pastry department operations company managing four restaurants catering company Pier 39. Supervised evaluated staff, implemented budgets, fore casted trends negotiated prices vendors. Interacted health inspectors regulators. Ordered maintained inventory. Oversaw distribution product central location. Education Associate Occupational Studies Culinary Arts 1991 The Culinary Institute America City State Culinary Arts Skills budgets, inventory, sophisticated seasonal menus, public relations, quality, motivated leader",CHEF
"DIRECTV HR RECRUITER/ ADMINISTRATION Summary My goal obtain position I utilize enhance education skills. Highlights Excellent communication skills Self-directed Accurate detailed Certified Basic Life Support (BLS) Electrocardiography Certification (EKG) Independent worker Strong organizational skills Energetic work attitude Courteous demeanor Accomplishments Recognized peers management going beyond normal job functions. Was named top leader working Alexander Dawson College Bound Quality Assurance Ensured quality food Quality care customers Offered job promotion management two weeks start date Flexibly rotated four different jobs Mac Shack Human Resources Increased employee new hires 65%. Experience DIRECTV HR Recruiter/ Administration 11/2014 Current Company Name City State Generate new hire paperwork Keep government documents date Help new employees documentation Make copies, badges, packets Transfer 125 MSO sheets computer per week Post job ads bring candidates open positions Call interview candidates phone Scheduled confirmed appointments management team Assist multiple managers office issues staff issues Coordinated department functions team 10 employees Updated employee accounts information regularly Create databases spreadsheets improve inventory management reporting accuracy Develop efficient filing systems Coordinate admission processes prepare agreement packets Handle process confidential employee information Hostess 09/2014 11/2014 Company Name City State Tasks Hostess: Friendly greeted customers Professionally answered phone Had complete knowledge entire restaurant menu Completed cleaning checklists Guided guests appropriate tables Helped book reservations large parties group Ensured large parties taking care satisfied Efficiently used OpenTable take reservations seat guests Dealt customer issues calmly, quickly, professionally Hostess/Cashier/Busser/Food Runner/ Expo 09/2013 09/2014 Company Name City State Tasks Hostess/Cashier/Busser/Food Runner/Expo: Cashier/Hostess: Professionalism Cooperated fellow coworkers Ability multitask Satisfied customer requests Greeted customers friendly welcoming manner Answered telephones quickly professionally Completed daily checklists Exceed customer employer expectations Reliable willing cover employees shifts Food Runner/Busser:​ Delivered food timely manner Insured clean orderly work environment Dealt customer complaints issues Helped keep customer complaints minimum Responded customers requests immediately Answered phones took customers orders Expo: Made salads side dishes Added final ingredients toppings food Restocked dishes silverware Efficiently communicated cooks ensure orders correct Made sure counter spaces clean orderly Completed cleaning checklist Helped customer complaints issues Event Coordinator: Coyote U-Night Community Fundraiser 02/2012 Company Name City State Brainstormed event ideas Oversaw budget plans Oversaw 5 coordinating groups Responsible advertisement distribution media coverage Responsible communication clientele Coordinated 100 teachers help fundraiser Ensured safety 2,000 people Education High School Diploma Hospitality, Travel, Tourism June 2014 Southwest Career Technical Academy City State United States Four-year Hospitality program: Minor Marketing ​Project Based Learning Coursework Hospitality Tourism Management Coursework Marketing Advertising Coursework Business, Marketing Communications Coursework Marketing, Public Relations Promotions Management Coursework Business Administration Organizational Development Coursework Accounting, Financial Management Event Planning Coursework Travel Tourism Hotel Management coursework Coursework Hotel Operations Management Principles Financial Accounting coursework ​ Four year member DECA Club Four year Student Council member Student body government representative Nursing College Southern Nevada City State United States Pre-Nursing Major: Taking prerequisites Courses completed: Math 95,96 English 101,102,223 ALS College Success Psychology 101 Sociology 101 Communications 101 3.75 GPA ​​ Skills Professional friendly Careful active listener Exceptional multi-tasker Delivers exceptional customer service Computer knowledge skills​ Neat, clean professional appearance Reliable team worker Engaging personality Detail oriented Personal skills Conflict resolution Accurate detailed Computer knowledge skills​",HR
"HR ASSISTANT III Certifications John A. Logan College 2003 2005 University Alabama Birmingham 2006 -* Professional Summary Human Resources Coordinator extensive background payroll processing, accounting finance. Proficient ADP QuickBooks software. Results-oriented Human Resources Coordinator 10+ years aspects human resources management. Highly effective communicator excels building relationships organizational levels. HR professional highly effective verifying documentation properly authorized supported according company policies, regulatory practices legal requirements. HR Coordinator offering well-rounded background human resources, accounting administration. Skilled preparing analyzing staffing metrics reporting. Results-oriented Human Resources Executive broad experience areas HR, including policy development, performance management benefits administration. Skills SHRM HR Generalist Certificate CiHRG Member SHRM Member Notary Public ADP Vantage ADP Recruiting JD Edwards (JDE) Payroll 2016 Certificate via Fred Pryor Seminars All Windows versions Mac OS platforms. Excel Word Access PowerPoint Outlook SAP HR department startup Benefits payroll coordination Staff recruiting retention Background checks Detail-oriented Payroll processing Exit interviews Accounting finance Time Management Superb interpersonal skills Benefits administration HRIS Recruitment/staffing Interviewing Employee coaching Performance management systems Payroll administrator Unemployment laws Records maintenance Training programs development Audit preparation reporting Change management General accounting Budgeting proficiency Regulatory compliance Expertise invoice payment transactions Account reconciliation Exceptional organization Analytical reasoning Ethical approach Superior attention detail Strong MS Access Excel Invoice coding familiarity Work History 05/2015 03/2017 HR Assistant III Company Name – City State Administered payroll ADP payroll system Benefit coordination administration Employee Purchases pay data batch entry Maintained sick leave attendance programs Developed new process employee evaluation resulted marked performance improvements. Researched updated required materials needed firm partners. Analyzed departmental documents appropriate distribution filing. Assisted various business groups document organization dissemination acquisitions. Obtained documents, clearances, certificates approvals local, state federal agencies. 01/2007 01/2008 Compliance Coordinator Company Name – City State Payroll Verified licensure Compliance coordination per Federal State regulations nursing requirements Produced legal documents, including contracts real estate closing statements. Researched statutes, decisions, legal articles codes. Investigated facts law cases, using pertinent sources determine causes action prepare cases. Analyzed client balance sheets auditing purposes. Contacted clients schedule appointments discuss progress cases. Conducted background investigations defendant. 07/2017 12/2017 Enrollment Coordinator Company Name – City State The Enrollment Coordinator processes applications for, changes to, reinstatement of, cancellation insurance policies. Verifies eligibility requirements meet Department Insurance Medicare regulations along standards set organization Individual, Medicare commercial groups enrollees. Analyze data received various sources, ensure accuracy claims billing system. 10/2012 10/2013 Accounts Payable Clerk Company Name – City State Generated submitted invoices based upon financial schedule. Ensured invoices check requests location processed efficiently accurately. Generated accounts payable reports management review. Utilized talents expertise conducting monthly closing processes, journal entries, accruals. Entered invoices requiring payment via check bank draft. Performed administrative tasks recordkeeping, writing correspondence gathering materials. Successfully implemented new technologies process automations encourage continuous improvement. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Skills Accounts Payable, ADP, ADP payroll, C, databases, filing, HR, JD Edwards, JDE, Mac OS, Access, Excel, Microsoft Office programs, Outlook, PowerPoint,Windows, Word, Notary Public, nursing, Payroll, Policies, project management, Purchasing, Recruiting, SAP, Scheduling, Seminars, Supervisor, Technical Support, Transportation, utilities Education 2005 Associate Science Biology John A. Logan College City State Affiliations CiHRG member SHRM member Graduate Generalist Program",HR
"SALES CLERK Summary Conscientious, enthusiastic outgoing Retail Sales Associate 2 years retail industry. Areas expertise include sales, building positive customer relations new existing customers, inventory management. Reliable team player strong communicator. Experience Company Name City State Sales Clerk 10/2013 Current Operated cash register cash, check, credit card transactions 99 accuracy. Stocked replenished merchandise according store merchandising layouts. Priced merchandise, stocked shelves took inventory supplies. Cleaned organized store, including checkout desk displays. Alerted customers upcoming sales events promotions. Identified potential shoplifters alerted management. Trained 2 new sales associates. Completed point sale opening closing procedures, including counting contents cash register. Opened closed store. Handled customer relations issues gracious manner accordance company policies. Welcomed customers store helped locate items. Shared best practices sales customer service team members help improve store's efficiency. Used time efficiently serving customers. Resolved customer complaints professional manner prioritizing customer satisfaction. Verified customers received receipts purchases. Designed presented visually appealing displays. Mentored new sales associates contribute store's positive culture. Cultivated customer-focused shopping environment greeting responding customers friendly manner. Actively pursued personal learning development opportunities related running small business. Communicated clear expectations goals team member. Assisted owner strategically scheduling team members maintain optimal staffing levels times. Supervised directed merchandise shipment processing. Interacted communicated vendors suppliers resolve inventory, shipping, product issues concerns. Answered customer telephone calls promptly appropriate manner. Determined customer needs asking relevant questions listening actively responses. Preserved perfect attendance record 18 months. Company Name City State Service Deli Clerk 08/2011 04/2014 Operated cash register cash credit card transactions 99 accuracy. Stocked replenished deli items supplies according store merchandising layouts. Cleaned organized deli department equipment according health department regulations store policy procedures. Alerted customers current sales promotions. Completed point sale opening closing procedures. Welcomed customers store helped locate items. Used time efficiently serving customers. Fostered positive work environment consistently treating team members customers respect consideration. Cultivated customer-focused shopping environment cheerfully greeting responding customers friendly manner. Determined customer needs asking relevant questions listening actively responses. Company Name City State Bus Person 02/2011 06/2011 Cleared, stocked, replenished dining room table settings according restaurant policy. Cleaned organized dining room make attractive appealing dining patrons. Completed opening closing procedures directed owner. Cheerfully greeted patrons restaurant. Used time efficiently clearing tables. Fostered positive work environment working together team members servers respect consideration. Company Name City State Concession Cashier 05/2010 08/2011 Operated cash register cash credit card transactions 95 accuracy. Stocked replenished merchandise food items concession stands according store company standards. Cleaned organized concession stand including counters food service equipment accordance health department regulations. Completed point sale opening closing procedures, including counting contents cash register. Cheerfully greeted customers helped orders. Used time efficiently serving customers. Fostered positive work environment working together team members respect consideration. Determined customer needs asking relevant questions listening actively responses. Education High School Diploma General Education 2011 National University Academy City State General Education Riverside City College City State Skills cash register, cash register, closing, Computer literate, credit, customer relations, customer satisfaction, customer service, Dependable, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, scheduling, servers, shipping, staffing, store merchandising, tables, team player, telephone, verbal communication skills, Excellent written",SALES
"ELECTRICAL ENGINEER Summary Seasoned Electrical Engineer successful coordinating diverse projects, improving departmental processes increasing revenue. Electrical Engineer proficient power control engineering. Designs power grids well control systems oil gas industry. Seasoned Electrical Engineer offering 5 years experience developing HMI controlled equipment testing production. Strong project management background. Highlights Engineering Software: AutoCAD, Eagle, MATlab, Solidworks Standard, Solidworks Enterprise PDM, Solidworks Electrical Microsoft Office 2016: Word, Visio, PowerPoint, Excel, OneNote, Outlook Microsoft Dynamics GP, Team Gantt, Allen Bradley RSLogix Software Computer Language: Microsoft Visual C C++ Project Management Skills Complex problem solver Project management Operational analysis expert Technical writing Data collection Strong decision maker Analog digital hardware firmware design FEA failure analysis 3D design simulation software? Experience Electrical Engineer 04/2014 02/2016 Company Name City State Practical application Electrical Engineering Critical thinking involves use logic reasoning identify strengths weaknesses alternative solutions problems Prepared studied technical schematics P&ID drawings specifications electrical/electromechanical systems ensure installations operations conform standards customer requirements Diverse knowledge frac pump components assembly Instrumentation controls applications Proficient design codes standards SAE, NEC, NEMA, IEEE ANSI Designed custom enclosures, consoles cable/harnesses per UL NEMA Standards Designed power DCS systems frac fleet compliance SAE, IEEE, NEMA ANSI standards codes Created cable schedule spreadsheets, requirements documents operations manuals product/project transparency Created BOM's routings Microsoft Dynamics GP development manufacturing build orders Implemented NEC guidelines electrical designs schematics created assembly instructions testing procedures compliance HSE OSHA Standards Managed assembly field tech personnel project phases established reliable competitive vendor/contractor relationships project commissioning achieving margin 30% savings company spending Managed Chemical 6 (C6) Unit Project inception completion C&J Energy Services frac fleet reduced downtime 40% Managed Hydration Unit Project inception completion C&J Energy Services frac fleet reduced downtime 20% Managed Dual Fluid Pumper (DFP) Unit Project inception completion NITRO Drilling Services frac fleet increased revenue potential 100% Managed R&D Frac Pump Testing facility project High Pressure Low Pressure Loop cells inception completion Weir SPM increased testing efficiency 40% 100% Manufacturing Engineer 06/2011 04/2014 Company Name City State Implemented pump test design changes eliminated downtown 80% increase test output efficiency 86% Implemented pump testing set break-down procedures effectively resulted 20% decrease LTI's (Lost Time Incident) Designed MCC control 7500 hp WEG motor vfd resulted 50% output increase tested pumps Designed power distribution control medium high voltage motors vfd's hydraulic lube circuits: supply cooling loops Designed power distribution control medium high voltage motors vfd's water circuits: supply cooling loops Designed new tooling Autofrettage, Pump Assembly Pump Test ergonomically efficient operators mechanics resulted decrease process bottleneck 10% Managed frac pump testing facility essential upgrades allow company effectively test 250 pumps per month equipment downtime failure increasing output efficiency 86% Designed tooling fixtures ergonomically efficient equipment installed LEAN Pump Assembly, Pump Paint Autofrettage areas averaging 10% increase work output areas combined Managed Williston Service Center Frac Pump Testing facility project High Pressure Loop cell inception completion reducing testing cost $10k per test per month maintenance Maintenance Mechanic MPE-9 08/2005 09/2013 Company Name City State Troubleshot repaired mail processing equipment consisted vfd's, SLC500 PLC's, Baldor motors, Eaton gearboxes MCC panels aid multi-meter and/or RS Logix software. Performed periodic maintenance tasks mail processing equipment. Operated SCADA systems controlled mail processing equipment. Aviation Electrician Petty Officer 3rd Class 06/1996 08/1999 Company Name City State Aircraft handler duties consisting taxing, securing preparing aircraft launch aircraft carrier(USS Nimitz CVN-68). Troubleshot repaired electrical circuit boards, gyros, joysticks, control panel instrumentation onboard aircraft consisting F-18 Hornet, F-16 Tomcat, EA6B Prowler H60 Helicopter ensure operational readiness ship crew. Navy Pistol Marksmanship Ribbon, Armed Forces Expeditionary Medal, Navy Sea Service Deployment Ribbon, Navy Good Conduct Medal/Ribbon. Broadened Opportunity Officer Selection Training (BOOST) Program. Education 2010 University Texas Arlington Electrical Engneering City State United States GPA: GPA: 3.0 Coursework Electro-technology, Thermodynamics Electronics Complete course load 129 credits maintained 1999 Certificate Completion Officer Candidate School (BOOST) Officer Training/College Prep City State United States Coursework Officer duties/management. GPA 3.0 Skills Armed Forces, AutoCAD, C, C++, cable, competitive, Critical thinking, documentation, Electrical Engineering, electrician, hp, logic, manufacturing engineer, MATlab, mechanic, Microsoft Dynamics, Excel, mail, Microsoft Office, Outlook, PowerPoint, Microsoft Visual C, Word, mpe9, multi-meter, Navy, NEC, Enterprise, oil, Paint, PDM, personnel, PLC, power distribution, Project Management, SCADA, schematics, Solidworks, spreadsheets, Time management, Tomcat, upgrades, Visio, SAE, aircraft, OHSA, HSE, IEEE, NEMA, UL, cable harness, MRP, ANSI, oil, gas, flow, calculations, design, procedures",AVIATION
"SOURCING MERCHANDISING ANALYST Summary Sourcing Merchandising Analyst committed staying current market trends consumer interests. Collaborates manufacturers create best product plans boost sales revenue. Highlights Retail Buying Purchasing Inventory Control Product Development Sourcing Negotiating Detail Oriented Analyitical Experience 02/2014 Current SOURCING MERCHANDISING ANALYST Company Name － City State Shop market find new products fill current voids product mix Analyze sales determine categories expand reduce Set pricing based margin goals mindful market prices similar products Develop new products vendors well internal engineering departments based specifications acquired research Source new products overseas vendors assuring specifications quality requirements met Create marketing plans present vision products shown website Collaborate several internal departments assure optimizing web presence increase sales Report Key Performance Indicators (KPIs) upper management. 05/2008 01/2014 CONTRACTS REPRESENTATIVE II Company Name － City State Managed contract lifecycle Request Purchase (RFP) closeout Negotiated Terms Conditions(T's C's) pricing contracts Reviewed negotiated terms Non-Disclosure Teaming Agreements Audited internal systems contract compliance Entered maintained information various contracts related systems Developed compliant proposals Project Managers. 08/2005 02/2008 ASSOCIATE BUYER YOUNG ATTITUDE DRESS SHOES Company Name － City State Shopped vendors select develop trend appropriate styles, including inline styles, special make ups, closeouts, 250 stores Negotiated prices hit IMU GM goals Created maintained Assortment Plans organization clear view seasonal assortment Collaborated Planning Department develop seasonal plans maintain OTB Worked closely Allocation Department ensure correct product placement inventory levels stores Monitored warehouse inventory. 06/2003 08/2005 ASSISTANT BUYER SHOES, ACCESSORIES, JEWELRY Company Name － City State Selected trend product placement various multimedia Sourced developed product overseas vendors Negotiated pricing minimums vendors Created maintained budgets assortment plans based plans open buy Worked closely control buyers maintain inventory levels take markdowns Handled quality issues RTV's. 01/2002 06/2003 CONTROL BUYER Company Name － City State Prevented backorders use sales forecasts inventory analysis Established minimum levels place reorders Communicated vendors place reorders track deliveries Maintained used assortment plans Placed initial buys planned items carried future catalogs. 04/2000 01/2002 ASSOCIATE BUYER BETTER DRESSES Company Name － City State Shopped market frequently select fashion items target customer Analyzed OTB class plans, tracked sales markdowns meet GM plan Collaborated planning department develop implement strategic six month plans Ensured timely delivery goods allocation stores Created entered purchase orders communicated information vendors. 05/1997 11/1999 INTERNATIONAL OPERATIONS COORDINATOR Company Name － City State Provided customer service initial request product delivery 30 international customers Communicated shipping instructions, developed invoices, interfaced various warehouses Worked Engineering Department develop customer specifications Acted liaison several internal departments customers Participated international trade show. 05/1997 05/1998 PURCHASING COORDINATOR Company Name － City State Controlled inventory levels, forecasted planned production, expedited tracked deliveries. Sourced parts overseas factories made sure specifications met. Coordinated production, assembly deliveries several different overseas factories. 02/1997 05/1997 ASSISTANT BUYER INTIMATE APPAREL Company Name － City State 07/1996 02/1997 MERCHANDISING MANAGER TRAINEE Company Name － City State 06/1994 06/1996 SALES ASSOCIATE/WRAP DESK COORDINATOR Company Name － City State Education May 2011 Masters Business Administration SALVE REGINA UNIVERSITY － City State May 1996 BS Textiles, Fashion Merchandising, Design Business Administration UNIVERSITY OF RHODE ISLAND － City State Minor Business Administration MBA Skills MS Office, MRP/ERP Systems, PO Systems, Data Warehouses",APPAREL
"STUDENT TEACHER Summary Visual Arts Specialist 11 years experience elementary art education. Demonstrated skill individualizing instruction based students' needs interests. Highlights Adobe Creative Cloud: Illustrator, InDesign, Photoshop, Muse Microsoft Office: Word, Excel, PowerPoint WordPress iMovie Ohio Teaching Licensure, Visual Arts, PK-12 Experience Company Name October 2003 Student Teacher City State Designed implemented daily lesson plans based Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards Ohio Visual Arts Standards. Evaluated student artwork based stated criteria. Displayed student artwork throughout school building. Company Name October 2003 Current Student Teacher City State Designed implemented daily lesson plans based Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards Ohio Visual Arts Standards Initiated arranged school field trip Cincinnati Art Museum Contemporary Arts Center extension classroom learning Assessed student artwork based stated criteria Displayed student artwork throughout school building Planned installed student sculpture exhibit Delhi Public Library. Company Name January 2004 Current Visual Arts Teacher City State Design implement daily lesson plans grades 1-8 based National Visual Arts Standards Ohio Visual Arts Standards Teach interdisciplinary units grade level teachers integrate reading, language arts, cultural studies technology art production Evaluate student performance based stated criteria prepare grades quarterly report cards Display student artwork throughout school building including biannual all-school art exhibits held Catholic Schools Week Open House annual Fine Arts Festival Participate regional, state national art competitions exhibitions Scholastic Art Competition, Ohio Art Education Association Youth Art Month Exhibition, Young Peoples Art Exhibition, Cincinnati Arts Association Art Exhibit, Catholics United Poor Drawing Competition, Knights Columbus Substance Abuse Awareness Poster Competition Facilitate student Art Criticism written submissions Jerry Tollifson Art Criticism Open Competition (OAEA) Prepare teach annual after-school student art workshops Youth Art Month Design manage art classroom website including online art gallery blog, www.olvisitation.com. Education Xavier University May, 2012 Masters Education Secondary Education City State Education Secondary Education Mount St. Joseph University May, 2004 Bachelor Arts Art Education City State Art Education May, 2004 Bachelor Fine Arts Painting Painting Mount St. Joseph University May 1989 Associate Arts Graphic Design City State Graphic Design Licensure Visual Arts Specialist, Grades PK-12, Ohio Interests SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions AWARDS Parallel Visions"", exhibition regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July December 2004 Life Times Education"", annual juried exhibit college student artwork, OAEA STRS Gallery, Columbus, Ohio, 2001 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 2004 Skills Adobe, Photoshop, Arts, Art, com, exhibitions, Drawing, Illustrator, InDesign, Excel, Microsoft Office, PowerPoint, Word, reading, sculpture, website, workshops, written Additional Information OAEA Annual Conventions SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions AWARDS Parallel Visions"", exhibition regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July December 2004 Life Times Education"", annual juried exhibit college student artwork, OAEA STRS Gallery, Columbus, Ohio, 2001 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 2004 Professional Affiliations National Art Education Association (NAEA) member, 2002 present Ohio Art Education Association (OAEA) member, 2000 present Southwest Art Education Association (SWOAEA) member, 2000 present Cincinnati Art Museum member, 1989 present Taft Art Museum member, 2000 present SWOAEA Nuts Bolts, art lesson exchange presenter",ARTS
"MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) history building strong alliances partnerships business professionals, patients, medical personnel (physicians, nurses, allied health), families, community members steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance position healthcare operation provider choice/ Electronic Medical Record Health Information Management/. Member: American College Healthcare Executives Builds Instant Rapport Relationships Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant HIPAA/Organizational Guidelines Ambitious Dedicated Project Program Management] Exceptional Creative Problem Solving Skills Built loyal business relationships patients, colleagues, physicians, families, allied healthcare professionals across premier fast-paced medical/healthcare facility administering maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements business/healthcare operations, mitigating costs, maximizing compliance levels, partnering physicians colleagues share best practices meet organizational objectives. Data analysis multiple projects within system. Ability work pressure balance many competing priorities. Maintain quality control provided leadership oversight patient safety. Strong knowledge Electronic Medical Records(EMR) system. Develop project plans identify key issues, Identifies data needs requirements proactively along implement project solutions meet productivity, quality client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, Compliance Organizational HIPAA Regulations managing patient, organizational, healthcare information entering, updating, validating records. Improved Overall Patient Experience providing superior patient care serving primary point contact positively impact patients, families, community referrals, visitors. Communicated Patients Families, Physicians, Colleagues diplomatic, caring, empathetic manner provide emotional support, answer questions, resolve issues concerning administrative coordination care, ensure high levels patient satisfaction. Identified Roadblocks Architect Innovative Performance Improvements charged resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing quality patient care, boosting fiscal revenues, maximizing compliance levels. Assigned Prioritized Patient Care Services, Procedures, Appointments meet aggressive simultaneous objectives also ensuring patients time rest family visitation. Provided Administrative/Office/Accounting Support. Organized files records, prepared invoices, agendas, expense reports, created presentations, authored correspondence letters/memoranda, ordered supplies. Managed, Allocated, Forecasted Inventory Levels, monitored equipment/supplies, scheduled maintenance/repairs ensure uninterrupted operations completion complex projects/programs within aggressive deadlines. Empowered Junior Staff Members Meet Individual Team Goals providing training positive consultative leadership. Answered questions, resolved staff/operational issues, shared best practices. Skills Work History Medical Record Technician 10/2014 Current Company Name – City State Healthcare Information Management Processes request release confidential information purposes. Analyzes complex data completeness accuracy. Performs specialized diversified clerical duties associated medical records procedures. Adheres internal controls reporting structure. Collect, Analyze report data related quality health information including adequacy completeness accuracy. Analyzes, interprets investigates complex documentation compliance issues. Distributes release information efficient manner time order improve health outcomes quality service Maintain Regulatory compliance (HIPPA) monitors quality releasing Health Information Ensures customer service satisfaction builds high level leadership business operations. HEALTHCARE UNIT COORDINATOR 01/2012 03/2014 Company Name – City State UNIT 1. Voluenteer FLoor Host 01/2010 01/2012 Company Name – City State Demonstrated compassion, respect, leadership, expertise, dignity interacting patients, families, physicians, colleagues diverse cultural/socio-economic backgrounds beliefs; aggregated organized patient data sensitivity confidentiality, distributed patient mail, communicated healthcare standards organizational protocols, resolved roadblocks. Implement quality improvement activities increase patient satisfaction. Creates, manages analyzes complex databases. Ensure quality timely execution project deliverables effectively within organization. Establishes practices meet exceed customer expectations fosters ""customer focused"" environment. Maintained Accurate Documentation/Records compliance organizational/government guidelines. Upheld Philosophies/Objectives Patient Care participating department process improvement activities accelerating professional knowledge/development. Healthcare Unit Coordinator 06/2012 03/2014 Company Name – City State Composed drafted outgoing correspondence reports managers. Oversaw inventory office supply purchases. Reduced overhead taking responsibility creative administrative projects. Managed executive calendar coordinated weekly project team meetings. Led planning achievement goals objectives consistent agency mission philosophy. Strategically planned methods achieve operational goals targets. Continually maintained improved company's reputation positive image markets served. Facilitated on-going assessment patient/family needs implementation interdisciplinary team care plan. Introduced, negotiated implemented new projects expand scope engagement. Investigated reported issues relating patient care conditions might hinder patient well-being. Cooperated communicated effectively physicians ensure client satisfaction compliance set standards. Identified process improvements day-to-day functioning department. Closely collaborated management team make necessary improvements satisfy resident needs. Continually improved knowledge, skills performance based feedback self-identified professional developmental needs. Participated facility surveys inspections made authorized governmental agencies. Confirmed accurate completion forms/reports admission, transfer and/or discharge resident. Analyzed patient family feedback identify opportunities staff recognition well areas improvement. Maintained good communication department heads, medical staff governing boards attending board meetings synchronizing interdepartmental functions. Created maintained computerized record management systems record process data generate reports. Education M.H.A.MASTERS HEALTHCARE ADMINISTRATION 2014 The University Phoenix City State HEALTHCARE ADMINISTRATION B.S BACHELOR OF SCIENCE BUSINESS ADMINISTRATION 1 2008 Dallas Baptist University BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, Six Sigma Certified-Black Green Belt (ExpertRating.com) Strong Analytical Effective Communication, Excellent Verbal, Written Interpersonal Skills, Professional Handling exposure confidential/Sensitive Information, Proficient Spreadsheet, Word Processing Presentation Software, Maintain positive supportive attitude demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written",HEALTHCARE
"ENGINEERING TECHNOLOGIST Summary To obtain position within organization utilizes skill set continuously add vale achieve best-in-class results Skills Profile More 10 years successful experience data analyzing, administrative customer service roles recognized strengths account maintenance, problem-solving, thoroughness extreme attention detail Efficient self-motivating, prioritizing, multitasking, meeting deadlines working independent capacity part team Proficient Microsoft Office programs, OpenWells, Spotfire, SAP, Concur, QuickBooks Adobe Ability train, motivate supervise also able delegate appropriate support roles professional constructive manner Keen picking new experiences learning quickly others demands job Skilled analyzing assessing data presenting efficient conclusive manner Excellent coordinating skills, ranging event planning, logistics coordinating managing correspondences Experience Engineering Technologist Dec 2016 Current Company Name － City State Sr Administrative Assistant/Technologist Jun 2014 Dec 2016 Company Name － City State Assistant Office Manager Mar 2010 Dec 2010 Company Name － City State Managed Sales team well Dispatch Team Knowledgeable many forms transportation procedures Responsible training new employees, supervising scheduling, along delegating tasks Main focus build maintain good relationships customers carriers ensure prosperous business. Dispatch Assistant Sep 2007 Jan 2010 Company Name － City State Job included data entry, scheduling, dispatching, updating websites, phone screening effective communication colleagues, customers drivers Enable enhancement communication multiple forms, top time management Utilized computer programs Outlook, Word, Excel, Publisher, PeopleNet FreightLink. Bartender Mar 2006 Oct 2009 Company Name － City State Primary focus geared towards quick efficient mixology customer service bar patrons Managed bar alone, focusing maintaining good atmosphere Handled cash credit card sales, along closeouts end shift Other duties involved placing orders, checking inventory bar upkeep. Education Training Bachelor Science Sociology Business Management December 2006 Purdue University － City State Sociology Business Management 4 Softball Scholar, Dean's List recipient Interests Volunteered Kenya Simiyu House organization Volunteered Peru Peruvian Hearts program Skills credit, customer service, data entry, dispatching, drivers, focus, forms, inventory, Excel, Outlook, Publisher, Word, quick, Sales, scheduling, supervising, phone, time management, transportation, websites Additional Information Activities Volunteered Kenya Simiyu House organization Volunteered Peru Peruvian Hearts program",ENGINEERING
"CEO PRESIDENT Executive Profile Senior marketing executive experienced music, sports entertainment industry ability build market presence. Track record accelerating growth creating executing integrated marketing strategic marketing programs improved visibility, sales, account base. Product Development Social Media Marketing Strategic Marketing Planning Multi Media Marketing Advertising Print, Broadcast, Web Internet Leadership/Team Building Brand Image Development Management Promotions PR Management Vendor Sponsor Negotiations Market Research Competitive Analysis Skill Highlights Product Development Social Media Marketing Strategic Marketing Planning Multi Media Marketing Advertising Print, Broadcast, Web Leadership/Team Building Brand Image Development Management Promotions PR Management Vendor Sponsor Negotiations Market Research Competitive Analysis Core Accomplishments Successfully developed products ground produce substantial revenue growth. Launched successful marketing initiatives new clothing lines first year sales ranging $1.8 M $15M sales Collaborated worked record labels accomplishing sales 100 M album singles sold Expert management capabilities include strategic planning, P& L accountability, budgeting supervision. Forged innovative partnerships businesses, sports music agents joint-development alliances. Highly profit-oriented; committed increasing efficiency, maximizing contributions employee. A record success managing advertisement agencies, sports music agents achieve record success marketing initiatives. Achieving $10 M retail sales Artist rapper T.I's Akoo Brand first year business Professional Experience January 2011 Current Company Name City State CEO President A full service branding marketing consultant company who's goals objectives achieve highest standards possible everything do. We committed Our goals priorities offer service enable Our clients brands best opportunities increase business simultaneously reaching goals. We approach clients projects high level competitive creativity flair well service Our clients highest professional level. January 2011 Current Company Name City State Creative Director/ Owner Successfully developed products ground produce substantial revenue growth. Launched successful marketing initiatives new clothing lines music album releases. Expert management capabilities include strategic planning, P& L accountability, budgeting supervision. Forged innovative partnerships businesses, sports music agents joint-development alliances. Highly profit-oriented; committed increasing efficiency, maximizing contributions employee. A record success managing advertisement agencies, sports music agents achieve record success strategic marketing plans initiatives Responsible daily operations company Implemented marketing strategies special event planning clothing line. Collaborated marketing public relations agencies secure strategic partnerships artist record labels etc secure product placement endorsement opportunities brand exposure Managed national sales team 8 5 sales representatives 3 sales assistants) Negotiated advertising rates placed advertising prime print media outlets, websites blogs Led marketing efforts ensuring company consistently surpassed sales goals. Collaborate sales build execute effective retail marketing plans build exposure brick mortar locations popular line retailers Liaison manufacturing company factories insure proper manufacturing distribution brand /product. April 2009 June 2011 Company Name City State Executive Brand Consultant Brand Manager Kemistre 8 Oved Apparel Group Provided marketing strategic planning Oved Apparel brand Akademiks PRPS/PRPS Goods Parish Nation Born Fly Co Developed effective social media marketing campaigns brands developing partnerships fashion/lifestyle bloggers stylist fashion editors. Formed strategic partnerships artist, managers, athletes trendsetting personalities secure product placement and/or endorsement opportunities secure exposure Collaborated sales retail partners develop effective strategic retail marketing plans drive customer sales traffic Researched worked design team product development trend analysis planning collections brands. January 2004 August 2009 Company Name City State Vice President Marketing Provided marketing business leadership focusing industry verticals; Delivered immediate impact successful strategic partnerships vigorous market development exceeding projected sales $8M, producing $15M. Successfully oversaw increased brand awareness five brands including Akoo, Play Cloths Personally secured clothing deal AKOO brand actor rap star T.I. projected produce 10M sales first year business. Manages relationship sports agents, athletes, artists, music fashion executives execute successful advertising media projects. Played key role identifying developing new relationships and/or partnerships notable business entities community leaders. Credited highly successful accessing negotiating local national media opportunities. Effectively assists sales product placement recommendations acquiring key influencer accounts leading overall sales growth. Develops tactical marketing plans support overall system-wide sales plans. Collaborated Creative Director trend analysis collection. Researched worked production design team product development quality control issues. January 2001 December 2004 Company Name City State Vice President Marketing Brand partnerships include famous artist tastemakers including MIA, Kid Sister, DJ Clue JadaKiss ,Keyshia Cole Allen Iverson Developed implemented marketing plans staff 5 develop brand awareness Akademiks Clothing Company led becoming 3rd top selling urban clothing line first year. Explored followed-up leads marketing opportunities across country. Researched developed Co-op retail marketing programs retailers nationwide. Leveraged music, entertainment, sports relationships promote Akademiks brand. Identified coordinated notable fashion stylist achieve strategic product placement opportunities. Developed first major ad campaign urban collection featuring multi platinum artists JadaKiss, Fabolous, DJ Clue Instrumental projected first year sales $9 million dollars Sponsor For major radio marketing convention The Mix Show Power Summit In South Beach Miami February 1998 July 2001 Company Name City State East Coast Dir. Radio Marketing Promotions Accountable securing radio play exposure Interscope artist including JadaKiss, Eminem Gwen Stefani 50 cent Critical part successful album sales co-venture labels Ruff Ryder Ent. Shady Records Aftermath Records developing new artist/ label TDE Kendrick Lamar Instrumental album sales various Interscope Records artist Dr. Dre,BEP Black Eyes Peas Wil. I. AM Fergie Created new revenue streams co branding opportunities Lifestyle Brands. Planned implemented marketing promotional strategies artists joint ventures increase sales. Increased airplay Arista artists creating relationships Regional Directors Promotion market. Proposed various actions lead improving health profitability company. Orchestrated domestic international promotional radio tours artists. Conducted Sales research retail outlets. Maintained quarterly departmental budgets, financial statements, staff 20 people. Developed effective strategic marketing plans contributed platinum sales Interscope Records Artist A&R Consulting Effectively connecting writers producers artist labels March 1994 July 1998 Company Name City State Sr National Director Marketing Created innovative business solutions applying leading-edge marketing plans, leading record breaking record sales various artists. 100 Million records sold worldwide) Played critical part successful album sales co-venture labels Bad Boy LaFace. Spearhead strategic marketing plans secure radio airplay major radio outlets formats Managed nationwide college radio rep team 20 college reps nationwide) secure exposure artist college radio campuses Instrumental album sales various Arista artists including Whitney Houston, Tony Braxton, Usher. Planned implemented marketing promotional strategies artists joint ventures increase sales. Increased airplay Arista artists creating relationships Regional Directors Promotion market. Proposed various actions lead improving health profitability company. Orchestrated domestic international promotional radio tours artists. Conducted Soundscan research retail outlets. Maintained quarterly departmental budgets, financial statements, staff 20 people. Developed effective strategic marketing plans contributed one Arista's successful years labels history 365 Million one year ). Education 1996 Binghamton University City State Broome Marketing Business Admin Bachelor Science Skills advertising, branding marketing, budgeting, budgets, business solutions, competitive, consultant, creativity, Creative Director, communications, edge, event planning, fashion, financial statements, leadership, Design ,Director, marketing analysis ,operation management, marketing plans, marketing strategies, marketing, retail marketing market development, negotiating, multi media, product development, producing, profit, Promotion, public relations, quality control, radio, research, retail, selling, sales, sales plans, strategic, strategic marketing, social media marketing ,strategic planning, supervision, trends, websites, event planning",APPAREL
"ACCOUNTANT Summary Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated ethical Senior-Level IT Management Professional, credited 20 years expertise facets accounting, financial management, financial analysis, controllership IT operating capital budgets within high-profile corporations. Experienced various aspects extensive change management corporate environment, outsourcing within transfer duties, streamlining processes provide cost saving solutions optimal performance. Exceptional leadership solution management pertaining complex financial questions cost control concerns. Skilled collaborating members organization achieve business financial objectives. Instrumental streamlining improving processes, enhancing productivity, driving excellence departments talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning Analysis Training Development Cash Flow Management Personnel Management Standards Compliance Financial Statistical Modeling Expertise Financial Systems Training Development Selected Career Highlights Successful oversight IT operating capital budgets annually, ensuring projects operating expenses remain plan keeping project managers aligned budget constraints project Exceptional leadership 32 IT capital projects approved delivered annually Accolades Financial Architect IT department outsourcing analysis producing decisions transfer duties overseas organization resulting reduction internal staff 60% projected savings $12M 5 years Showcase strength management IT $22M capital budget, well $69 million operating budget Offer advancements in-depth analysis, financial modeling, competency evaluations, projected ease transition change management Solid performance management Telecom Data Communication expenses 900 retail stores 3 corporate offices; focus streamlining activities constantly seeking opportunities savings. As result $2.9M savings initiated realized IT operating budget discovering vendor errors, negotiating lower rates Cisco Smartnet router maintenance services, discovered 3rd party Telco accounting errors Extensive savings budgets realized part changing treatment Capital activities beginning depreciate projects service rather depreciating expenses incurred throughout project life cycles Serve Associate Ambassador within transition New SAP financial system Oracle Financials done in-house saved $2M eliminating use outside Organizational Change Management consultants Real Estate Recruited trained 35 new Real Estate Agents aspects business resulted office moving rank 8th 2nd 60 franchised offices within company based upon total commissions earned real estate transactions. Received Brand Ambassador Award two consecutive years outstanding performance real estate also received MPV Award leadership. Highlights SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel Experience Company Name Accountant City State Company Name Senior Accountant City State Company Name January 2012 Current Manager New York State Licensed Real Estate Salesperson City State Facilitation marketing generating client leads Liaison sellers buyers landlords tenants real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills office management 20 Real Estate Agents Broker application approval pending New York Department State Successful closing 80 real estate deals period two years strategic marketing, advertising, effective communication, customer service, referrals, client reviews. Company Name January 2000 January 2012 Finance Manager City State Developed presented annual budget Executive Committee. Consistently met exceeded operating budget goals department annually barring new corporate initiatives approved budget creation Supported 20 IT leaders EVP, SVPs, VPs, Directors, Managers reporting risks opportunities budgets order stay track meet exceed budget obligations department Prepared 5-year long-range plan IT leadership; updated annually Managed staff primary responsibilities including asset management, software license compliance, price negotiations vendors, preparation IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, auditing telecom expenses 900 stores Maintained positive relationships 50 active vendors Facilitated monthly financial review meeting IT EVP, CIO VPs ensure budget goals met Financial architect responsible evaluating options outsource several areas IT department, involved: vendor evaluations, financial modeling, executive presentations, financial analysis. Portions IT department outsourced late 2010. Reduced staff 110 46 associates resulting projected savings $12M five-year period. Designed, implemented, analyzed IT Metrics Scorecard tracking progress vs. strategic plan Created template perform cost/benefit analysis IT business cases proposed IS capital projects including; ROI, NPV, IRR calculations Consulted development processes evaluate IS priorities established business case methods analysis leadership corporate IS PMO. Education University Phoenix Masters Business Administration City State Hampton University Bachelor Science Degree Finance City State Finance Skills advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom",ACCOUNTANT
"HR SAFETY MANAGER Summary Human Resources Manager Certified Professional Human Resources (PHR) Extensive background human resources management, including experience workforce planning employment, human resource development, compensation benefits, risk management, employee labor relations, HR technology, global international HR, talent management. Demonstrated success negotiating win-win situations, strategic business management, talent management, change management. HR Skills HR Strategic Planning Training Development Performance Management Organizational Development Mediation Advocacy Staff Recruitment Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Project Management Orientation On-Boarding HR Policies Procedures Employment Law FMLA/ADA/EEO/WC HRIS Technologies Experience HR Safety Manager January 2013 January 2014 Company Name － City State Rapidly growing transportation, distribution, warehousing company Serving HR safety needs organizations' various operations, leading change management cultural transformation efforts support continued growth expansion. Key Results: Consolidated two small group medical plans different plan years large group plan maintain quality health plan saving organization 75% year-over-year premium increase. Improved benefit offerings adding never offered dental insurance, voluntary term-life insurance, vision discount program, employee assistance program (EAP); expanding available short-term disability accident insurance organizations' associates. Streamlined unemployment Ohio Bureau Worker's Compensation (BWC) systems create consistency reduce costs. Site Supervisor (HR Generalist) January 2011 January 2013 Company Name － City State Providing HR support operations management team company's second largest revenue producing account, also assisting organization's staffing firm, championing special projects HR department. Key Results:. Collaborated operations management team recruit, train, develop high-performance work team improve productivity 70% reduce turnover 50% year-to-year, helped earn account recognition ""Most Improved Account"". Led development new performance evaluation form process improve processing, tracking, administration annual performance reviews performance management. Senior Bill Pay Support Associate January 2008 January 2011 Company Name － State Commissioned Officer (NCO) January 1997 January 2006 Company Name Served various positions locations throughout military career. Developed human resources responsibilities, including mentoring counseling personnel, conducting medical basic skills training education, managing staff scheduling, coordinating documenting treatment. Within scope responsibility, also directed personnel operations 1,000-person medical company, including file documentation, plan monitoring, processing training development documentation. Progressively assumed increasing levels responsibilities, positions, earned promotions ahead peers. Key Results: Utilized Microsoft Access automate previously manual documentation processing system 1,000-person company, resulting elimination lost documents, communication breakdown improved tracking personnel activity. Served unit Joint Commission Accreditation Healthcare Organization inspector committee representative organization earning difficult-to-achieve 100% score accreditation maintaining 2-year tenure. Adapted formal standard operating procedures (SOP) use job task analysis techniques; implemented resulting changes enable flexibility within diverse environment, resulting 30-40% improvement rate increased operational productivity. Received multiple medals recognition U.S. Army including: 3 Commendation Medals, 2 Army Achievement Medals, 1 Good Conduct Medal various decorations. Awarded Noncommissioned Officer Quarter, 109th Medical Battalion, Third Quarter 2003. Education Master Science (MS) Human Resource Management 2016 Keller Graduate school Management, Devry University － City State Human Resource Management Bachelor Science (BS) Human Resource Management Franklin University － City State Human Resource Management Worked concurrently college Medical Assistant/Phlebotomist Bill Pay Support Associate. Of Note",HR
"CONSULTANT Executive Profile Visionary Operations Executive solid experience managing levels multiple projects including budgeting administration. Skills Multiple Facility Management Oversight ASC Administrator Mentoring, Training Development Revenue Cycle Management Vendor Negotiations Budget Creation Analysis Diverse Market Industry Knowledge Process improvement, QAPI Program Support Accreditation Preparation Payer Contracting Negotiations Core Accomplishments Created employee education module ""Customer Service ASC Environment"" 30 Minute Power Point Presentation ASC employee understand complexities ""Customers"" involved running ASC. Well received staff recommended adopted enterprise wide. Board Managers noted distinct change employee's demeanor training module. Mentored multiple new prospective Administrators Trained prospective Administrator's different aspects ASC Operations. Referred various organizations reference materials. Created Revenue Cycle ASC program increase collections Identified key ""Roles"" required successful revenue cycle strategy Trained staff members proper practices Business Office Created Metrics Goals staff members achieve Successfully collected 100% goal, sixteen consecutive quarters. Professional Experience Consultant 01/1998 Current Company Name － City State Owner healthcare practice management, consulting recruiting business. Helped clients establish new practices. Set billing systems, charting systems, Human Resource manuals OSHA manuals. Set mini OR, IVF egg retrievals performed. Provided management physician offices, provided consultation services practices regarding, accounts receivable analysis, accounts payable, physician billing, coding, scheduling, billing software, recruitment, computer hardware, important aspects running medical practice. Director Surgical Services ASC Administrator 06/2009 11/2012 Company Name － City State Marketed facility prospective surgeons, increasing case volumes 40%. Reduced expenses including salaries, wages benefits 25%. Worked increase staff morale interacting participating departments. Participated investor relations contacting regular basis. Created new customer service initiative utilized departments. Mentored Materials Manager areas business prepared BA Business. Set new accounting system scratch transition Management Company. Prepared financial reports center. Participated Board meetings, developed agendas reports Board Review approval. Worked new Information Technology Support person implement new IT policies procedures separation Management Company. Negotiated agreements vendors capital equipment expenditures supplies. Maintained great relationships Vendor's field well credit department. Mentored ASC Administrators. Negotiated behalf Surgery Center one-time letters agreement order perform surgeries patients center yet contracted with. Imaging Center Administrator 08/2006 03/2008 Company Name － City State Negotiated contracts health plans, subcontracted providers, Independent Physician Associations (IPA's) help increase revenues. Accounting duties including preparing financial statements monthly basis reducing costs CPA. Implemented new programs provide incentives staff based scan volumes, resulted 25% increase scans.. Profit Loss responsibility; reduced expenses 25% year year renegotiating vendor agreements Helped physician partner's buy-out general partner providing insight previous mergers acquisitions experience Received ACR accreditation MRI, CT Ultrasound departments. Regional Director 01/2006 08/2006 Company Name － City State Managed seven exceptionally busy Ophthalmology, Optometry Optical clinics, staff, employed physicians, technicians office staff. Negotiated contracts subcontracted providers, Independent Physician Associations health plans. Increasing revenues reduce expenses. Developed new aspects practice self-pay cosmetic areas, increased profits practice. Developed policies procedures utilized throughout seven clinics Established new customer service guidelines use front back office, reducing number patient referring provider complaints issues. Interim Administrator, OR Manager, Materials manager/ Business Office Manager 07/2000 10/2004 Company Name － City State Interim Administrator two, six month engagements, managing entire ambulatory surgery center, staff worked corporate managing P&L Balance sheet matters. Acted Operating Room manager Materials Manager six months, search new Nurse Manager, made sure resources allocated operating room surgeries based schedules. Managed clinical operations, staff, operating rooms, schedules supply ordering. Converted company Limited Partnership HealthSouth Limited Liability Corporation, completely owned physicians.Including, benefit transition, accounts receivable, accounts payable, etc., without increasing expense members. JCAHO accreditation zero issues. Education General Education Connecticut College － City State 3.2 GPA Bachelor Arts Business Administration Charter Oak State College 3.4 GPA Master Arts Healthcare Administration Western Connecticut State University 3.2 GPA Affiliations ASC Association, CASA, NAPW, MGMA RBMA Awarded National Association Professional Women's VIP Woman Year Healthcare 2013. Interests Certified Open Water Scuba Diver Additional Information US Navy- Ombudsman USS Dace SSN607 (Official Navy Appointment), Nominated Atlantic Fleet Admiral Ombudsman Atlantic Submarine Fleet. Navy League- Assisted Navy families financial difficulties obtain financial assistance multiple available agencies. Consultant, Thrift Shop Manager American Red Cross- Trained first responder.",CONSULTANT
"TEACHER Summary Applying Teaching PositionChildcare professional skilled remaining calm pressure keeping daycare setting light playful. Works hard identify address behavioral educational issues.Creative preschool teacher supports learning styles. Implements latest trends early childhood curriculum. Extensive knowledge developmental behavior problems.Childcare provider committed offering safe loving environment children toddlers flourish. Highlights Daycare management professional Positive cheerful Creative arts talent Childcare management software programs Basic clerical knowledge Classroom management Exceptional organizational skills Training food handling preparation Head Start program knowledge Certified Early Childhood Education Infant, toddler preschool curricula Preschool educator Accomplishments Cared home schooled child infancy fourth grade.Worked special needs children, including learning disabilities, mental challenges physical impairments. Consistently received positive feedback parents. Experience Teacher June 2002 December 2014 Company Name － City State Implementing lesson plans, teacher strategies gold, anecdotes, caring children safety, tracking sheet. Creation Kingdom -130 technology drive. Georgetown, KY 40324 502-868-6764. Read stories children taught painting, drawing crafts.Employed variety materials children explore manipulate learning activities imaginative play.Disciplined children recommended measures correct behavior.Created infant area, toddler area preschool area play within daycare.Offered detailed daily reports outlined child's activities.Incorporated music art activities encourage creativity expression.Maintained daily records activities, behaviors, meals naps.Carefully identified warning signs emotional developmental problems children.Routinely picked children school activities. Preschool Teacher April 2013 June 2014 Company Name － City State Incorporated music art activities encourage creativity expression.Offered detailed daily reports outlined child's activities.Carefully monitored children's play activities.Carefully identified warning signs emotional developmental problems children.Maintained daily records activities, behaviors, meals naps.Created implemented developmentally appropriate curriculum.Offered stimulating curriculum accommodated learning styles.Sparked creativity imagination helping children discover new things day.Identified early signs emotional developmental problems children brought parents' attention. Toddler Teacher April 2012 April 2013 Company Name － City State making lesson plans, implementing lesson plans, anecdotes, caring children safety, tracking sheet. Reason leaving- father passing. Sparked creativity imagination helping children discover new things day.Read stories children taught painting, drawing crafts.Employed variety materials children explore manipulate learning activities imaginative play.Disciplined children recommended measures correct behavior.Created infant area, toddler area preschool area play within daycare.Incorporated music art activities encourage creativity expression.Offered detailed daily reports outlined child's activities.Maintained daily records activities, behaviors, meals naps. Preschool teacher October 2010 March 2012 Company Name － City State making lesson plans, implementing lesson plans, anecdotes, caring children safety tracking sheet.Disciplined children recommended measures correct behavior.Created infant area, toddler area preschool area play within daycare.Carefully monitored children's play activities.Offered detailed daily reports outlined child's activities.Incorporated music art activities encourage creativity expression.Maintained daily records activities, behaviors, meals naps.Carefully identified warning signs emotional developmental problems children.Routinely picked children school activities.Created implemented developmentally appropriate curriculum. Education Associate Arts IECE -Early childhood education present Maysville Community Technical College － City State I last semester earning associate arts degree. Coursework Early Childhood EducationCoursework Child DevelopmentCoursework Child Abuse PreventionEmphasis Special Needs EducationCoursework includes Nutrition, Health Child SafetyEarly childhood education certificateCompleted 64 credits units continuing education classes. Associates degree Early childhood education Morehead State University Infant/Toddler CDA Tb Skin test Preschool CDA Up date Physical Directors Creditial Food Handlers Permit 64 College Credits Cpr first aide Orientation 1 2 Teacher stageties gold Head trauma training Skills CPR certified Orgnization skills Communication skills Teaching skills.",TEACHER
"LEAD DESIGNER Career Focus An professional experience dealing optimization complex processes systems well providing steel framing solutions residential commercial applications.Dedicated engineer excellent technical, analytical communication skills demonstrated 4 years experience.Experienced CAD Drafter solid knowledge practical application engineering science technology. Proven ability manage multiple projects meet critical deadlines. Skills Certification: Six Sigma, Greenbelt Technical experience software platforms Software/algorithm design development Engineering software Software/algorithm design development Strong presentation skills Process improvement Team player Mechanical design/implementation Visual Basic; Inventor Fusion 2013; Project management Training program implementation Scheduling tools Laboratory evaporators Tube furnaces Synopsys Prime The Mathworks MATLAB Microsoft Visual Basic MS SQL Server 2008 Arena Flow Layouts; and, Time Studies Accomplishments Statistical Analysis Performed data collection statistical analysis resulted sound recommendations adopted department. Testing, Evaluation Analysis: Tested equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. AutoCad Software Utilization Produced drawings maintained, archived retrieved CAD files drawing documents completion four commercial projects. Document Control Served document control specialist design micro precision apertures, sheet metal enclosures, membrane switches cabling, following proper standards. CADD Training Supervised trained associate drafters. Organized delegated projects according co-workers abilities. Drafting Prepared sheet metal fabrication drawings, modifications commercial specification drawings compliance company's drafting standards. Applied Materials Drafting Standards Prepared sheet metal fabrication drawings, modifications commercial specification drawings compliance industry standards. AutoCad Software Utilization Produced drawings maintained, archived retrieved CAD files drawing documents completion four commercial projects. Document Control Served document control specialist design micro precision apertures, sheet metal enclosures, membrane switches cabling, following proper standards. Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Professional Experience Lead Designer 04/2014 Current Company Name City State Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures brackets using Inventor AutoCAD.Created mobile modular custom container structures variety applications including storage, offices mobile labs.Collaborated engineers project managers regarding design parameters client projects.Operated computer-assisted engineering design software complete engineering tasks deadline ad hoc basis.Drew sketches accurate scale showing relation proposed installations existing facilities exact specifications dimensions. AutoCAD Engineer 08/2013 05/2015 Company Name City State During tenure, contributed development Pride Park, Midlothian High School, Woods Chapel, Galveston Industrial, Craig LF Partners. Independently Developed new exciting products commercial residential framework design. Created engineering shop drawings roofs floor layouts, wall panels trusses, deck designs blue prints. Worked directly local architects contractors preparing CAD work samples. Played instrumental role meetings presentations; also built study *presentation models display. Skills used: AutoCad 3D, Vertex BD, Key Truss 1.184, Steel Smart 7.0, SolidWorks, Blueprints, Shop drawings, Hilti Profis Anchor, Inventor Fusion 2013, Nitro Pro 8, vu 360, Steel View, Key Build Steel. Designed carts, frames, doors, panels, enclosures brackets using Inventor AutoCAD.Resolved part assembly discrepancies.Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures brackets using Inventor AutoCAD.Collaborated engineers project managers regarding design parameters client projects.Created mobile modular custom container structures variety applications including storage, offices mobile labs. Project Engineer 08/2012 05/2013 Company Name City State During tenure, contributed $35 Million dollar facility expansion, reduced distance travel 84% time 71%, increased production 20% and, produced rate returAssisted sales force programming customer requirements expectations providing practical solutions.n approximately 26%. Manufacturing facility layout planning using CAD designs. Created team project journal, served progress log. Skills used: Flow charts, spaghetti charts; time studies, cost analysis, Pareto's principle, simulation. Construction Aide 06/2006 05/2013 Company Name City State Designed plan leadership conference young professionals. Developed budget sponsorship packages raise funds. Used Adobe Photoshop design conference logo, saved chamber $3400. Tested monitored product safety, leading safer electronic communications products. Education Training Bachelors Science Industrial Engineering May 2013 Louisiana Tech University City State Industrial Engineering Member I.I.E Club Advanced coursework Industrial Engineering Affiliations Alpha Phi Alpha National Society Professional Engineers (NSPE) Skills Adobe Photoshop, AutoCAD 3, Blueprints, budget, CAD, charts, cost analysis, funds, layout, leadership, Lingo, logo, MathCAD, meetings, Excel, MS Office, Power Point, Word, MiniTab, presentations, progress, simulation, Six Sigma, SolidWorks, Vertex, View, Visual Basic",DESIGNER
"HR ASSISTANT Summary Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, Highly Motivated. These many attributes I possess individual. With 5 years experience Human Resource administration customer service, I talent quickly adapt new challenges. Within experience, I focused benefits administration, payroll, career development employment law. Highlights Assigned administrative assignments daily basis Implemented employee's handbook Processed documentation employees Conducted employees' performance reviews Managed Employee Scheduling Coordinated upper level, co-worker lower level Teamwork oriented Processed new recruits Processed payroll Performed background check Managed inventory supplies Secured new wholesale food purveyor decrease costs increase profits Accomplishments Accomplishments Pho n More Restaurant Managed restaurant financial objectives developing financing, establishing banking relationships Prepared strategic annual forecasts budgets analyzing variances, initiating corrective actions, establishing financial controls​ Developed implemented strategies increase average meal checks Created restaurant business plan surveying restaurant demand, conferring people community, identifying evaluating competitors, preparing financial, marketing, sales projections, analyses, estimates ​ ​ Controlled purchases inventory meeting account manager, negotiating prices contracts, developing preferred supplier lists, reviewing evaluating usage reports, analyzing variances, taking corrective actions​ ​ Contributed team effort inspired team members motivation ​​​and provided high level customer service maintain high profile day day operations ​​Handled complaints contentious issues cannot settled directly team members provides fast solution​ ​ Accomplished campaign Recycle Program, divide right trash right bin ​ Accomplishments Dr. Norman G. McKoy​​ associates Demonstrated success administrative employee handbook, developing team building programs corporate policies, job descriptions management reports​ ​ Organized office documents, patients' charts organized office woking areas Welcomed new employees organization conducting orientation Organized employees' document pockets maintained employees's confidence protect operation keeping human resource information confidential Maintained employee information entering updating employment status-change data Provided payroll information collecting time attendance records Provided secretarial support entering, formatting, printing information, organizing work, answering telephone, relaying messages, maintaining equipment supplies​​ ​ Experience Company Name City State HR Assistant 04/2014 02/2016 Increased productivity physician's office organizing patients charts converting digital files, streamline patient maintenance Processed pay roll Paychex includes ensured vacation sick time tracked system, answered payroll questions facilited resolutions payroll errors Processed incoming mails going mails Successfully edited employee handbook define job descriptions, create office policies, patient managing proper patient reports Wrote employee handbook covering issues including disciplinary procedures, code conduct, FMLA policy benefits information Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect employee expectations Designed implement overall recruiting strategy Coordinated office manager recruit right candidates, administering interviews conducting background checks Processed documentation prepared reports relating personnel activities (staffing, recruitment, training, performance evaluations etc) Identified reduced business expenses increase profits controlling budget, compares actual results budget expectations Company Name City State General Manager 02/2013 Current Hostess waitress 04/2010 11/2016 Promoted interview recruit new hires order sustain longer hours operation, thus increased company profits Was successful ensuring successful integration new hires implementing training compensation structures Ordered foods supplies restaurant, checked maintained inventory, handling daily accounting processing payroll Processed cost reduction thought venders whole sale Increased marketability restaurant designing creating new modernized menu Prepared willing step restaurant short staff low turn order increase productivity provide best service Maintained great quality quantity foods restaurant Created Recycle Program divided recyclable bin non- recyclable waste bin Education Bachelor Arts Humanities/English 2007 THE UNIVERSITY OF THAI CHAMBER OF COMMERCE City Thailand Humanities/English Excelled Language And Culture, Transportation Management, Critical Reading, Article Writing Advanced Technical Reading. ​ Master Science Human Resource Management 2014 STRAYER UNIVERSITY City State USA Human Resource Management magna cum laude 3.64 Excelled Human Resources Law, Management, Ethical, HR Information Systems (HRIS) Strategic Management Registered Professional Human Resources (aPHR) Certification HR Designations: Registering aPHR (Professional Human Resources) exam Expect complete aPHR certification 2017 Professional Affiliations Enrolling ongoing training areas compensation benefits, employee labor relations, leaves absence, workers' compensation, workplace safety/security OSHA Member Society Human Resource Management (SHRM) Skills Human Resource Management Skills: Employment Law HR Policies Procedures Training Development Performance Management Employee Relations Mediation Benefits Administration Orientation On-Boarding Organizational Development Staff Life cycle Computer Skills: HRIS applications (PeopleSoft Enterprise Human Resources) MS Office (Word, Excel, PowerPoint, Access, Outlook) E-Mailing tools-MS Outlook, Windows Outlook, Yahoo Google Networking Skills- Job boards Networking sites Soft Skills: Professional communication skills interpersonal skills Bilingual Thai English Excellent adaptability new environments Hard working, flexible reliable Honest Polite Shape decision making Excellent customer service skills Creative",HR
"ACCOUNT EXECUTIVE Summary Extensive experience healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded exceeding targets expectations; Earned reputation dependable trusted healthcare care employee Recognize dedication professionalism. Received praise handling situations professional positive attitude current job. I given praise manager great communication skills willingness flexible schedule company currently required. Authorized work US employer Skills Staffing management ability Proven patience self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal professional integrity Relationship team building Sound decision making Staff training development Effectively influences others Critical thinking proficiency Experience 06/2017 Current Account Executive Company Name － City State Generating referrals home health building relationships physicians, long term care, independent assisted living facilities community resources.Conduct market analysis; develop sales strategy, goals plans.Conducting sales calls, evaluating results effectiveness sales activitySupport business development activities help establish strong relationships new existing referral sources. Call physicians, hospitals, skilled nursing facilities' management, discharge planners, case managers within assigned territory promote homec health services.Build maintain client relationships. Prepare business plans maintain target lists. Prioritize accounts accordance market sales plan.Gather organize account-related information provide input key customer opportunities, service line extensions proposal contract pricing. Identifies, develops maintains relationships prospective referral sourcesActively pursues payer contracts preferred provider networksUtilizes sales skills product knowledge obtain new patientsEffectively utilizes CRM. 01/2015 01/2017 Director Healthcare Strategy Company Name － City State Carefully selected, developed retained qualified staff, well trained new staff annually. Evaluated patient care procedural changes effectiveness. Created annual goals, objectives budget made recommendations reduce costs. Assisted design execution programs contributed growth organization fiscal year. Administered, directed coordinated activities agency. Served liaison management, clinical staff community. Expertly planned, coordinated, organized directed operations agency. Directed installation improved work methods procedures achieve agency objectives. Cooperated health related agencies organizations community activities. Implemented standards methods measure effectiveness agency activities. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Sourced implemented new performance appraisal process. Provided thorough supervision day-to-day operations facility accordance set policies guidelines. Diligently monitored QA (Quality Assurance) program improve performance maintain high standards care. Minimized staff turnover appropriate selection, orientation, training, staff education development. Established maintained positive relationships government regulators, residents, families, area health care providers, physicians community large. Organized led weekly personnel meetings team members. Developed managed budget revenue expectations actively seeking ways eliminate reduce expenses. Corresponded operations staff ensure key client deliverables revenue goals met. Closely monitored competitor activity, legislative regulatory initiatives agency concerns contracts developed strategies respond. Revised policies procedures accordance changes local, state federal laws regulations. Coached developed care team consistently ranked among top region key clinical, performance financial outcomes. Planned, organized, supervised provided assignments nursing, technical, office biomedical staff. Managed average 50 employees shift. Provided administrative clinical leadership nursing staff helped improve annual retention rate. Monitored staffing patterns nursing care hours efficiency made changes necessary. Routinely evaluated overall resident care within facility diligently enforced high standards. Call physicians, hospitals, nursing facilities healthcare providers promote Home Health services. I expert regarding services provided Home Health: Skilled nursing, PT, OT, ST healthcare services. Act liaison clients resolve problems provide information services maintain positive relations. Work partnership Account Executives, Executive Director Regional Sales Manager develop business plan strategy local market. Implement business plan local market report progress results Regional Sales Manager Maintain organized account information client, track sales data, identify key accounts potential problems. Review details expectations referral patients. Assist patients problem solving potential issues related health care and. financial social barriers (e.g., request interpreters appropriate, transportation services prescription assistance. Be navigator point contact patients. 01/2012 01/2015 Director Healthcare Strategy Company Name － City State Recruiting, consultant, staffing physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors medical groups specialties. Directed aspects daily operations, encompassing forecasting, planning market strategies, sourcing developing leads, negotiating contracts, closing sales, maintaining client relations. Facilitated major projects territories. Trained, developed mentored new sales representatives selling techniques, product information, customer service. Initiate maintain routine contacts (to include visits, phone calls mailings) existing clients order ensure smooth working relationships (field based marketing). Market new business physician house calls, home health, transitional care departments, serve assistant Vice President Business development Clinical Services, Responsible Quality Assurance angels. Build solid relationships personnel various facilities. Maintain customer relationship activity utilizing SFDC database, include account planning, pipeline, retention growth efforts assigned tasks. Work Operations personnel assist maintaining high levels customer service existing accounts. Responsible gathering information regarding competition thorough understanding Competitor assigned area. Work Marketing/Communications develop effective communication marketing material (for internal external purposes) Demonstrate professional approach creating value gaining confidence Evolution Health services clients. Assist operations development systems encourage feedback clients. When applicable, assist training new Account Executives. 01/2007 01/2013 Multi Doctor Health Clinic Manager Company Name － City State Relayed feedback clinical settings' effectiveness enabling students reach course program goals. Evaluated patient care procedural changes effectiveness. Created annual goals, objectives budget made recommendations reduce costs. Served liaison management, clinical staff community. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Provided thorough supervision day-to-day operations facility accordance set policies guidelines. Regularly evaluated employee performance, provided feedback assisted, coached disciplined staff needed. Minimized staff turnover appropriate selection, orientation, training, staff education development. Observed strict confidentiality safeguarded patient-related information. Coached developed care team consistently ranked among top region key clinical, performance financial outcomes. Established facility's annual budget conducted monthly reviews ensure finances properly allocated. Reviewed approved time cards processing payroll department. Assigned staff meet patient care needs address productivity standards, adjusting census, skill mix sick calls. Supervised evaluated activities medical, nursing, technical, clerical, service, maintenance personnel. Developed arranged continuing education opportunities staff increase knowledge skills. Kept abreast advances medicine, computerized diagnostic treatment equipment, data processing technology, government regulations, health insurance changes financing options. Supervising accuracy patient's information, diagnosis's coding, Obtain/ maintain process referrals insurances ensure accurate billing process's obtain/ maintain two computer systems new/ updated data insurances, ICD9, CPT4 codes, address corrections, registration, scheduling, etc.Train new hire continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans competency skills. Responsible attendance staffing needs. Assist billing collections duties. Second submission claims, posting payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible maintaining A/R MED Risk insurance, Responsible IME'S (Independent Medical Examinations) scheduling, A/R, medical records, working judges, attorneys workman's comp companies, insurance etc. Liaison five offices, assure accuracy staffing needs, Participate Corporate Compliance TQM. 01/2003 01/2007 Medical Research Coordinator Company Name － City State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors needed, lab. preparation, EKG'S, holter event monitors, insurance verification authorization. Education Training Present Bachelors Science Healthcare Management Letourneau University Dallas － City State Healthcare Management 2016 Associates Science Healthcare Management Letourneau University Dallas － City State Healthcare Management 1993 High School Diploma Ferris High School － City State Skills assisted living, business development, Business development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health services, Home Health, hospice, market analysis, market strategies, marketing material, market sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs",HEALTHCARE
"DIRECTOR OF NEW BUSINESS DEVELOPMENT Executive Profile B2B B2C MARKETING SALES STRATEGIC BUSINESS DEVELOPMENT INTEGRATED MARKETING Energetic, accomplished Sales Marketing professional track record helping organizations grow revenue increase market share, executing leading-edge integrated marketing strategies. Insatiable focus client management growth. Experience spans across businesses software technology, automotive, non-profit, general merchandise, consumer goods, health care. Regarded ability drive processes; develop motivate teams; work well pressure manage meet multiple project deadlines schedule budget. Articulate presenter outstanding interpersonal skills, adept persuasion, power, influence. Core Competencies • Strategic Sales Market Planning • Lead Generation/Conversion • Client Relationship Management • Superior Client Servicing • Creative Strategy • Digital Advertising Integrated Marketing Sales Business Development Team Leadership Vendor Relations Superior Negotiator Mobile Marketing Core Accomplishments Sales Increased pipeline opportunities 200% Surpassed sales goals 25% Client Interface Collaborated prospective clients prepare efficient product marketing strategies drive business development Professional Experience Director New Business Development Company Name － City State Motivate lead activities existing sales organization, take charge introducing i.Predictus new clients. Manage overall governance website, including defining executing overall strategy, digital campaigns, coordinate improved infrastructure operations. Define long-term yearly strategic goals. Identify business opportunities, negotiate close business deals maintain extensive knowledge current market conditions. Provide direction marketing staff enhance communication strategies/product messaging. Maintain capabilities decks manage library solutions case studies. Participate educational opportunities professional organizations. Created strategies grow customer base resulted 15% increase monthly sales. 07/2013 08/2014 Digital Media Account Executive Company Name － City State Provided highest level customer service expanded revenue opportunities existing customers maximizing benefits products services offered AutoTrader.com KBB.com. Responsible $500,000 annual revenue. Generated expanded relationships assigned partners prospects maximize revenue opportunities. Consulted partners determine business needs offer best utilization products services offered. Prioritized assigned customer list focus revenue potential. Established business plan assigned territory. Negotiated prices, terms sales service agreements. Exceeded team sales goals 25%. 01/2010 01/2013 Director Marketing Company Name － City State Conceptualized, planned, executed marketing sales strategies aligned company vision brand. Researched analyzed consumer market profiles; leveraged results identify unmet needs opportunities. Oversaw print, online, direct mail advertising efforts; lead vendor negotiations ensured quality results. Prepared sales proposals called real estate management companies affiliates. Established violations department generating $450,000 annual revenue. 01/2008 01/2011 Creative Director Company Name － City State Created integrated strategies across digital, print, direct mail, OOH advertising. Established managed budgets; continually reviewed processes identify cost savings improvements. Managed relationships vendors; negotiated contracts service agreements. Clients included Scout Recruiting Group, Marketsmith, Inc., Media Advisors Group, Radio Shack, SpecialTee Designs, Promotrim International, Suite Salon Day Spa, The Indus3, Exquisite Salon, 19thCenturyOnly.com Body Connections Spa. 01/2006 01/2008 Director Marketing Sales Company Name － City State Established marketing business development strategies. Led budget planning management. Oversaw campaign development management, association events, trade- show exhibits, collateral production. Completed numerous client-focused projects encompassing marketing research, competitive intelligence, new product launch, marketing communications. Development retention client relationships thought leadership integrated marketing strategies. Clients included Takeda, USG, Direct Marketing Association, Conde Nast, Phillips Publishing, National Geographic, Nielsen Business Media, Marvel Publishing. 01/1993 01/2005 Creative Director Company Name － City State Led creative design initial concept production print digital; supervised mentored design team. Delivered presentations secure client buy-in. Oversaw print digital media buying. Participated educational opportunities professional organizations. Supported diverse clients Pottery Barn, Pottery Barn Kids, Children's Wear Digest, Children's Better Health Institute, Harvard Health Publications, BMG, COACH, J.Crew, Cook's Illustrated, Crate Barrel, Godiva, Playboy Enterprises, Victoria's Secret, Weider Publications, Williams-Sonoma. Education Bachelor Fine Arts PARSONS/THE NEW SCHOOL － City State Associate Arts Business UNION COUNTY COLLEGE － City State Technical Skills Adobe Creative Suite, InDesign, Photoshop, Illustrator, Word, Excel, PowerPoint, Salesforce, Visio",DIGITAL-MEDIA
"COORDINATING MANAGER Summary Administrative Operations: Special events, meeting, travel logistics; correspondence, file, records, database management; project administration executive-level management *Sales Support: Client service, accounts management, problem trouble-shooting resolution; contract administration, order review, shipping management; sales tracking reporting *Communications: Business writer, proofreader, editor; knowledgeable medical terminology, policies standards HIPAA *Financial/Budget Administration: Budget oversight, invoice verification, requisitions, expense tracking; purchasing, supply, inventory management. Skills MS Windows, Word, Excel, PowerPoint, Outlook MAC, Lexis Nexis, Soarian MediNotes EMR Experience Coordinating Manager 09/2013 Current Company Name City State Manage annual updates procurement policies, standards procedures guidelines reflect changes operations including regulations, risks best practices. Provide Executive level support Executive Director Deputy Executive Director. Liaise departments residents ensure proper communication reporting practices complaints. Manage contracts facility dialysis centers. Assist managing Quality Assurance Risk Management Department Board Reports quarterly Performance Improvement reports. Manage Department Health (DOH) Joint Commission (JCAHO) annual survey files well upload Plan Corrections (POC) Health Commerce System (HCS). Oversee Corporate Compliance updates department ensure annual staff training. Provide technical/administrative support department heads regarding data management system. Serve head Requisitioner various departments provide technical support staff coordinators Procurement Suites System. Serve member Culture Change Committee. Create manage excel data base Risk Management incidents fall analysis. Manage process agency staff invoices Pharmacy Rehabilitation department. Assist managing Human Resource annual evaluation audits. Executive Assistant 09/2010 06/2011 Company Name City State Provided administrative services Executive Director. Managed calendar events; schedule meetings, made travel arrangements prepared itineraries. Acted go-between departments ensure proper communication reporting practice. Maintained updated Polices Procedure documents various departments. Conserved general filing system filed correspondence. Program Associate 12/2005 07/2009 Company Name City State Housing Community Development. Managed, grantee level, Housing Urban Development (HUD) comprehensive housing counseling program, including annual grant proposal, affiliate contractual process, data collection entry. Reviewed grant applications conducted conference calls potential sub-grantees. Analyzed budgets sub-grantees communicated results program directors CEOs. Provided technical support 35 Program Directors data collection system program assistance. Developed standardized work procedures improve work flow, including E file database. Wrote prepared annual, quarterly, special reports contributed department preparation request proposal correspondence. Supervised administrative staff achieving departmental goals ensured staff compliance deadlines. Scheduled organized internal external meetings, conferences, luncheons events. Updated maintained calendar; acted ""right arm"" ""gatekeeper"" Senior VP Housing. Processed monthly expense reports utilizing spreadsheets. Heavy calendar management; meeting conference call coordination logistics pertaining meetings conference calls; travel arrangements (domestic international) travel logistics air, ground, lodging. Completed on-boarding process new hires; entered requisitions help-desk tickets systems access requests. Developed progress tracking tools assist affiliate evolvement gain-loss analysis funding. Established maintained files in-house offsite adhering records retention policy procedures. Conducted field audits ensure compliance federal grant requirements. Sales Executive 03/1997 12/2005 Company Name City State Maintained relationships existing customers regular review visits. Visited potential customers demonstrate products gain new markets. Contacted clients phone negotiate terms agreement conclude sales gathering. Negotiated variations price, delivery specifications buyers. Researched, analyzed reported future buying trends back employer. Handled travel arrangements including domestic international, hotel accommodations car services trade shows. Education Training Bachelor Arts Communications 2004 The College Of New Rochelle City State Communications 8/08-11/08 Dale Carnegie Course Public Speaking, Effective Communication Human Relation May 2004 Activities Honors NYS Notary Public, American Heart Association, Basic Life Support, PROFESSIONAL MEMBERSHIPS: Urban League Young Professionals Skills administrative, administrative support, agency, budgets, conferences, contracts, counseling, clients, data collection, data management, data base, database, delivery, Department Health, DOH, dialysis, staff training, expense reports, filing, grant applications, grant proposal, graphs, help-desk, Human Resource, Lexis Nexis, logistics, MAC, Director, managing, meetings, access, Excel, Outlook, PowerPoint, MS Windows, Word, policies, presentations, Procurement, progress, proposal, Public Speaking, Quality Assurance, Rehabilitation, reporting, Risk Management, sales, spreadsheets, technical support, phone, trade shows, travel arrangements",APPAREL
"CONSULTANT Summary Human Resource Professional highly effective incorporating creative leadership skills achieve business objectives. Directs projects improve efficiency meeting deadlines budget requirements. Human Resource Professional highly effective incorporating creative leadership skills achieve business objectives. Directs projects improve efficiency meeting deadlines budget requirements. Highlights Budgeting forecasting Employee relations Compensation administration Affirmative Action compliance OSHA inspections Employment law knowledge Process improvement Risk management Accomplishments Developed implemented innovative internal communications strategy improve employee engagement strategic messaging. Developed implemented innovative internal communications strategy improve employee engagement strategic messaging. Experience 01/2015 Current Consultant Company Name － City State Reviews federal state laws confirm enforce company compliance. Wrote ISO 9000-level HR instructions employee processing. Works senior-level management create fair consistent HR policies procedures. Manages salary changes stemming merit increases, promotions, bonuses pay adjustments. Career Development Program Director, Community Outreach Volunteer Works closely members aspects job search, including preparation resumes, interview techniques, participating mock interviews, job search strategies. Identifies connects clients potential jobs, schools, military training programs participants. Performs mock interviewing, professional online image consulting general business competency training. 10/2013 12/2014 Compensation Benefits Specialist Company Name － City State Designed, introduced organization's first formal workplace accommodation process procedure. Implemented organization's first results- based wellness incentive campaign-produced 35% ROI within first year, reduction absentees, turnover overall health employee population. Responsible $3.5 million departmental budget multiple vendor relationships leading employee resources groups 15 staff members. Re-engineered multi -faceted HR communication channels strategy including: web- based solutions; total rewards statements, on-line enrollment. Incorporated diversity focus benefits programs policies. Created extensive health management programs increase engagement drive cost evolution toward outcome based programs. Developed implemented overall benefits strategy adding several employee wellness activities events cost. Consolidated several medical plans resulting improved benefit levels, reporting, satisfaction, 10.3% reduction annual expenses. 07/2010 10/2013 Commercial Relationship Manager Company Name － City State Responsible retention, in-group growth, sale new products services existing accounts. Researched departmental systems improve business process improvement resulting $300k yearly saving. Led team overall sales efforts including small business calls, outbound sales, hosts' sales events networking seminars. Created team -building activities strengthen enhance interpersonal communication. Utilized multiple learning methods technologies deliver client training sessions, including person classroom, virtual classroom, self-study, phone/conferencing. 07/2006 10/2008 Benefits Specialist Company Name － City State Counseled employees management leave absence policies procedures ensure employees appropriate information including interpretation multi- state federal laws, COBRA, FMLA, HIPPA, ADA, etc. Liaison policyholder The Standard. Responded claim coverage inquires, including verifying appropriate premium administration. Developed effective relationships Human Resources, benefits payroll staff throughout policyholder's business units ensure positive customer experience employer employee. Participated development employee module HR Intranet, allowed employees access HR policies informed regarding important benefit policy changes. Utilized project management skills implementing on-line employment application benefits enrollment, paperless/scanning filing system. Education Master Arts Human Resource Development Webster University － City State Human Resource Development Bachelor Arts Mass Communication Xavier University － City State Mass Communication 2017 MBA Finance University Missouri Columbia － City State Affiliations Certified Facilitator-Look Good Feel Better-American Cancer Society SHRM-KC Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015 Publicity-Earned National Award online, print content chapter community service events. Board Trustee-St. Paul's Episcopal Day School-Current Skills ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management",CONSULTANT
"DIRECTOR, BUSINESS DEVELOPMENT Executive Profile Passionate sales executive recognized, respected leader. Forward creative thinker producing bottom line results. Cultivates, nurtures maintains long-term customer relationships boost sales grow brand visibility. Consistently exceeds revenue goals, opens new accounts generates new business opportunities. Extensive experience account customer management. Proven track record success. Skill Highlights National account management Business development Powerful negotiator Revenue production Sales forecasting analytics Relationship cultivation New opportunity prospecting Strategic planning Category management Enthusiastic, professional demeanor Market analysis Project Management Core Accomplishments Launched CPG division 23 year old sales marketing firm 90 days employment began Top sales person nationally two months plan NCR Grew territory 53% first year NCR; Top 8% sales representatives nationwide Increased revenue Walmart additional $3.3M first quarter Azteca Milling Grew business Sam's Club Glazer's 15.98% first year Increased item distribution nearly 100% one high-profile Sam's Club Glazer's Professional Experience Director, Business Development October 2014 Current Company Name City State Solely built launched CPG division 2020 Companies within 90 days hire Created strategic alliance similar company expanded reach Canada Closed business 3 new CPG clients within first 6 months employment Oversees projects conception completion ensure flawless execution clients Consistently arranges client meetings locally domestically attain new additional business Designed implemented supporting sales reporting systems; designed customized templates SalesForce.com support field initiatives Developed cross-functional relationships IT, Operations, Finance, Recruiting Training seamlessly integrate new division existing culture Builds, executes manages team 20 account executives technology client Strategic Account Sales Consulting December 2012 August 2014 Company Name City State Consistently exceeded monthly sales quotas 100% Negotiated prices, terms sale service agreements programs, applications, reporting services Oversaw sales forecasting, goal setting performance reporting accounts Independently approached new opportunities retail, selling outside targeted customer base Bundled numerous solutions working customer's specific needs National Sales Manager May 2012 December 2012 Company Name City State Oversaw National Accounts, distributors broker partners increase sales distribution Responsible sales within mass, food, drug, club new business development Performed key account reviews, develop strategic market direction identified competition Created development expansion plans ensure market share growth Delivered detailed presentations key accounts broker objectives upcoming year Forecasted sales projections, allowances, promotional activities prepared category reviews Category Sales Manager March 2011 April 2012 Company Name City State Grew Walmart's business additional $3.3M million revenue first quarter Co-managed Walmart Sam's Club account sales Interacted directly buyers Kroger, Supervalu, Safeway, Publix, Kehe, Jetro Customized sales reports presentations utilizing SAP, Retail Link, software Created private label product development rollout large Big Box retailer Strategic National Accounts October 2007 March 2011 Company Name City State Generated $26.8M sales; grew business Sam's Club Glazer's 15.98% first year Increased item distribution nearly 100% one high-profile Sam's Club Sold excess 3,600 items across many Glazer's categories Sam's Club Managed vendors inventory 68 Sam's Clubs across 5 states Sold implemented specialty buys help drive incremental sales Forecasted sales needs obtain domestic international goods National Sales Analyst March 2005 August 2007 Company Name City State Vendor co-managed inventories 9 warehouses across US Worked directly Walmart buyers; Made recommendations based analysis Retail Link Researched analyzed lack distribution, exceptions anomalies well trends National Sales Marketing Analyst October 1998 March 2005 Company Name City State Detailed responsibilities achievements upon request Education High School Diploma Honors, Advanced Diploma South Grand Prairie HS City State Technical Skills Microsoft Suite (Excel, Word, Power Point) Salesforce SAP Retail Link",BUSINESS-DEVELOPMENT
"AVIATION RECORDS ANALYST Summary Highly organized detailed-oriented Analyst 15 years professional experience providing expert problem resolution customer support U.S Navy, Marine Corp, civilian customers. Highlights Vast computer skills Fluent communicator Customer service expert Extensive technical knowledge Proven Problem solver Deadline-oriented Experience Company Name June 2014 Current Aviation Records Analyst City State Utilize SkyBOOKs aviation maintenance tracking application provide aircraft configuration maintenance program compliance data ""build"" aircraft electronic logbooks accurately timely manner within web-based software application (SaaS) providing all-around complete product aircraft owner operator ensuring precise aircraft maintenance planning tracking tool. Meticulously researched accurately analyzed 200 aviation logbooks forms maintenance documentation provided aircraft owner operators determine compliance accordance specified maintenance requirements. Expertly examined aircraft engine aircraft specific component maintenance manuals Instructions Research Airworthiness documents determine required maintenance actions associated intervals. Company Name February 2014 June 2014 Functional Analyst City State Provide information systems technical support including numerous windows servers two Linux servers supporting 1,000 military civilian customers. Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours day, performed nightly server back-ups, release print batch reports, monitor ensure continuous successful system interface Navy ERP, provide system maintenance troubleshooting required. Responsible ensuring timely review updates teams vital Standard Operating Procedure technical documents. Company Name November 2004 September 2013 Technical Support Representative City State SME web based Advanced Skill Management (ASM) application's day-to-day operations including training Naval personnel use ASM, electronic paper record keeping, troubleshooting, resolving documenting customer issues, soliciting enhancements, verification vital data entry requirements ASM application use majority naval aviation community encompassing 4500 military civilian personnel. Directed design, development, quality assurance, implementation, management approximately 3000 mission critical technical documents within ASM program. Coordinated implementation new systems, patches on-site upgrades, implementation testing enhancements ASM ensure maximum utility functionality ASM system meet customer needs expectations. Single point contact collecting interpreting customer feedback problematic E-tool issues data 19 Naval Marine sites advised higher management suggested actions immediate resolution. Provided expert user support development team customer needs assist customers articulating user needs recommendations. Company Name February 1999 October 2004 Aviation Data Analyst E-6 Proven Aviation Data Analyst U.S. Navy Naval Air Station Jacksonville, FL. supporting numerous aircraft types ground support equipment. Performed variety functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors manages print request printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze validate maintenance data; develops interprets management reports, monitor input data parameters up-line reporting related interface requirements. Performed analysis aviation 3M data directed support Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries reports using SQL ad hocs, spreadsheet, graphical, narrative, oral presentations. Increased analytical focus vital source documents led 50% decrease component turnaround time 7.4 days 3.7 days 45% increase corrosion man-hour documentation 4,950 hours 9,000 hours Expert analytical ability allowed timely implementation accurate management Aviation Financial Analysis Tool (AFAST) application directly responsible saving command 3.7 million dollars. Education Downers Grove South High School 1984 High School Diploma City State US Florida State College Jacksonville Associate Science Computer Science City State USA Seeking Degree Computer Science Information, 2011-2015 3.36 GPA; 55 Semester Hours completed. Courses completed: Computer Concepts, Intro Internet, Hardware Configuration, Software Configuration, Micro-Computer Applications, Database Concepts, Intro Computer Programing, Oracle SQL PL/SQL, Customer Support Operations, Project Management, Computer Networking, Web Technologies, Information Systems, Internet Programing. Accomplishments One year experience Aviation Records Analyst Bell Helicopter Four months experience Linux/Unix Functional Analyst Naval Air Station Jacksonville Nine years' experience Technical Support Representative U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application Five years' experience Data Analyst U.S. Navy Very proficient computer skills. Experienced Microsoft Word, Excel, Access, Power Point, Outlook, Internet, MS Project, SQL, hardware software installations Certifications Earned Technical Certificate IT Customer Support Specialist Florida State College Jacksonville. Skills Computers, Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst, Aircraft Maintenance, Saas, Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word, Enterprise Resource Planning.",AVIATION
"INFORMATION TECHNOLOGY SPECIALIST Professional Summary Experienced network professional outstanding success rate installing supporting critical, multi-site networks. Proven ability manage phases network installation administration. Adept analyzing business requirements crafting technical network solutions. Possess excellent written verbal communication skills knowledge latest advances technology. Network Administrator talented resolving highly technical issues efficiently maintain uptime increase productivity levels. Skills Remote access support Systems analysis Preventative maintenance expert Data backup recovery systems Wireless Access Point Performance testing User account creation Superb interpersonal skills Antivirus spam blocking VPN configurations LAN WAN expertise Work History Information Technology Specialist 08/2012 Current Company Name – City State Provides outstanding support mission partners customers. Responds customer calls touch labor requests. Ensures confidentiality, integrity, availability systems data available LAN. Troubleshoots hardware software components manages testing, installation configuration software. Performs daily security inspections entire DECC facility include secured controlled areas. Identifies mitigates security vulnerabilities coordinates Security manager. Coordinates with, escorts DECC visitors secure areas ensures authorized personnel equipment permitted controlled/ secure areas. Enclave LAN administrator DECC Warner Robins. Ensures administrative LAN automated data processing equipment used personnel maintained fully operational. Plans coordinates installation new software network infrastructure equipment. Monitors network performance performs diagnostics identify resolve connectivity issues. Appointed alternate Ticket Manager. Assigns track incident status. Ensure incidents worked completed within allotted time. Escalates forward incidents evaluation needed. Implemented coordinated complete technology refresh DECC ADPE. Ensuring staff properly equipped support DECC mission. Spearheaded DECC's migration Admin Enclave network DISANet network minimal impact DECC personnel. Provides outstanding support mission partners customers. Develops plans designs network modifications enhancements Interfaces vendors ensure appropriate resolution network outages periods reduced performance. Troubleshot maintained networking devices infrastructure across enterprise including switches, routers firewalls. Troubleshot maintained networking devices infrastructure across enterprise including switches, routers firewalls. Documented server network problems unusual events detail. Upgraded expanded network systems components. Computer Systems Administrator 12/2007 08/2012 Company Name – City State Deploys computer systems hardware throughout base. Performs new replacement desktop laptop imaging users. Troubleshoot correct local desktop firewall issues, antivirus updating issues. Performs upgrades, installation software drivers, essential desktop troubleshooting. Team lead deployment 150 SIPRNET workstations. Tasked primary administrator SIPRNET support zone. Performed security scans classified systems collaborated Information Assurance team mitigate vulnerabilities breaches. Install configure hardware/software meet end-user needs. POC installs upgrades Cargo Management Operations System. Provide desktop support uses various utilities trouble-shoot, repair, check configuration desktops. Install configure network pc attached printers include Brother, Hewlett-Packard Xerox multifunction printers. Troubleshoot/Diagnose end-user network connectivity bandwidth issues, DHCP scope issues. Diagnose correct workstation performance issues. Maintain network computer system security ensure systems operating correctly. Imaged deployed 300 laptop desktops customers throughout Robins AFB. Restored data, operating systems, files, documents drivers. Information Assurance/Network Security 01/2006 12/2007 Company Name – City State In-depth experience multiple environments developing, implementing, maintaining secure networks. Duties ranged installing maintaining workstations managing base boundary exception system. Distributed, monitored, maintained Time Compliance Network Orders, threat bulletins, advisories generated AF Computer Emergency Response Team. Responsibilities/Accomplishments Helpdesk Technician 05/2004 01/2006 Company Name – City State Responsibilities included working end users resolve issues relating Operating System issues (Win9x, NT, Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products Internet connectivity. Responded customer issues, provided technical support, monitored Network Control Center system supporting 25,000 customers. Created/maintained user accounts, email boxes, distribution lists, access permissions. Installed programs, performed upgrades, applied security patches necessary. Isolated faults degradations determine cause. Maintained security integrity secure domains unauthorized access. Education Bachelor Science Computer Information Systems 2002 Jacksonville University City State Computer Information Systems Certifications CompTIA A+ CompTIA Security+ STI Certified Help Desk Professional Skills A+, Active Directory, administrative, antivirus, C, Client Server, Compaq, Hardware, Client, data processing, Dell servers, desktops, DHCP, documentation, drivers, email, firewall, Ghost, Help Desk, Hewlett-Packard, IBM, imaging, Information Systems, Internet connectivity, LAN, Team lead, managing, McAfee, access, Microsoft Exchange, MS Office products, Microsoft Office Suite, Windows 7, Win9, Windows 2000, 2000, Win 2000, Windows 95, 98, NT, Windows NT, migration, Monitors, Enterprise, network administration, network security, Network, Networking, networks, Norton Antivirus, operating systems, Operating System, peripherals, personnel, policies, printers, Various printers, processes, risk management, routers, switches, Symantec, TCP/IP, technical support, desktop support, Troubleshoot, trouble-shoot, troubleshooting, upgrades, Utilities, Vista Additional Information Security Clearance TSCI Top Secret Security Clearance",INFORMATION-TECHNOLOGY
"SENIOR FINANCE MANAGER Summary Highly driven finance professional 8 years progressive experience advertising entertainment industry. Extremely proficient managing month-end, quarter-end, year-end deadlines. Highlights Staff management/development Balance sheet reconciliations Process improvement Managing audit requests Financial reporting Cash flow analysis Budget development Excellent research financial analysis abilities Microsoft Excel, Microsoft Word, Microsoft PowerPoint. Experience SAP R3/BW, Maconomy, Business Objects, JD Edwards Experience Senior Finance Manager January 2015 January 2016 Company Name Supervise media finance, production, client finance, accounts payable accounts receivable departments. Manage monthly accounting close consolidation monthly reports. Manage monthly accounting close efficiently accurately. Prepare monthly financial statements (Balance Sheet, P&L, Cash Flow) variance analysis company. Analyze intercompany transactions oversee monthly reconciliations. Provide weekly cash flow projections CFO manage cash balances Dir. Treasury. Manage internal external audits, ensure good effective internal controls place. Assist establishing accounting operational policies/procedures well consistent reporting department. Assist leading implementation Maconomy system across office includes training streamlining policies. Review post entities' journal entries ensuring completeness accuracy. Ensure monthly balance sheet reconciliations completed reconciling items addressed resolved. Coordinate serve primary contact Company's external auditors, ensuring accounting transactions complete accurate prior external audits. Manage internal external audits, ensure good effective internal controls place. Provide timely reporting department heads upper management. Ogilvy Public Relations- Client Finance Manager January 2015 January 2015 Manage billing function West region. Prepare provide weekly revenue trending analysis account teams. Prepare monthly staff utilization/projections reports senior account leads. Assist account teams new vendor set-up, vendor invoice processing, purchase order set-up. Primary point contact A/P inquiries. Conduct timesheet audits follow staff submitting approving weekly timesheets. Provide ad hoc reports analysis account finance teams. Senior Financial Analyst January 2012 January 2015 Company Name Validated approved forecast rate assumptions provided global procurement team. Prepared weekly market commodity report. Validated market rates used manufacturing plants. Prepared analyzed monthly zinc actuals report. Analyzed month-end results quarterly yearly forecasts. Prepared presentation decks forecast meetings. Prepared ad hoc reports requested senior managers executive teams. Senior Financial Analyst January 2008 January 2012 Company Name Performed revenue analysis, cost analysis, utilization analysis monthly basis provide reports Finance Director CFO. Analyzed financial results forecast prior year results measure current performance. Reported monthly year date figures corporate office. Prepared journal entries schedules monthly close. Processed invoices, expense reports, review purchase orders ensure line corporate policies. Processed manage inter-company invoices billings. Prepared reconciled accrual deferral schedules monthly basis. Managed implemented internal controls within different departments agency. Supported annual audit process preparing necessary schedules. Education Masters Business Administration Auditing Fraud Examination December 2011 Argosy University － City State Auditing Fraud Examination Fraud Examination: Theories Methods, Fraud Auditing Financial Analysis, Internal Auditing Control Management, Legal Aspects Fraud, Investigation, Expert Testimony Bachelor Science Corporate Finance Advertising Promotion Strategy May 2006 University Southern California － City State Corporate Finance Advertising Promotion Strategy Skills accounting, accounts payable, accounts receivable, accrual, ad, A/P, agency, Auditing, Balance sheet, billing, billings, Budget development, Business Objects, Cash flow analysis, Cash Flow, cash flow projections, cost analysis, client, expense reports, external audits, Finance, financial, Financial Analysis, Financial reporting, financial statements, Internal Auditing, invoice processing, JD Edwards, Legal, Director, Managing, market, meetings, Microsoft Excel, office, Microsoft PowerPoint, Microsoft Word, policies, Process improvement, procurement, reconciling, reporting, research, SAP R3, Staff management/development, Treasury, variance analysis",FINANCE
"MEDICAL SCRIBE Professional Summary To obtain position patient care research allow continual growth personal knowledge, progressive environment facilitates improvements physical health well others, community. Skill Highlights Charting expertise Understands medical procedures Medical terminology knowledge EMR knowledge Venipuncture Laboratory procedures- microbiology, chemistry, anatomy Professional Experience Company Name August 2014 Current Medical Scribe City State Assist transition electronic medical records, essentially acting personal assistant physician; performing documentation EHR, documenting information patient's visit, partnering physician deliver pinnacle efficient patient care.Completed submitted clinical documentation accordance agency guidelines. Company Name January 2013 Current Personal Trainer City State Provide personalized attention, professional instruction, exercise programming client, order maximize health, fitness, wellness goals, post-injury rehabilitation. Company Name January 2011 January 2014 Medical Assistant/Casting Technician City State Assists examination treatment patients direction physician. Interviews patients, measures vital signs, draws necessary blood samples prepares specimens laboratory analysis. Ensures appropriate appointments made, schedules surgeries, fits applies durable medical equipment. Removes re-applies surgical non-surgical casts splints. This includes suture stable removal wound dressing. Requires strong ability multitask communicate wide variety audiences. Key Achievements: Maintained consistent schedule 100-140 patients per week. Developed implemented office protocol DME ordering. Assists maintaining six physician schedules, averaging 110-150 patients per day. Lead office training execution Plasma Rich Platelet injections. Company Name January 2010 January 2011 Level 2 Personal Trainer City State Provided personalized attention, professional instruction, exercise programming client, order maximize health, fitness, wellness goals providing highest level customer service. Key Achievements: Built consistently maintained full client base 82 clients $5000.00+ sales month. Responsible employee training new equipment training methodologies. Designed implemented successful exercise diet programs clients, utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, client's physical ability understanding. Company Name January 2009 January 2010 Chiropractic Assistant City State Responsible administration patient treatments, directed chiropractor. Obtained recorded patient vital signs. Scheduled appointments recorded patient treatments. Key Achievements:. Initiated developed in-office exercise strengthening program patients. Performed cold laser treatments, electrical stimulation, X-ray imaging developing, order improve patient's relief symptoms. Company Name January 2007 January 2009 Fitness Manager/ Level 3 Trainer City State Responsible communicating upholding company policies procedures. Managed clean, friendly well-maintained club. Ensured team members consistently executed basics punctuality, dress code compliance, friendliness cleanliness. Hired, trained, developed strong team Personal Trainers. Responsible successful attainment department targets, including revenue member retention. Acted point reference fitness expertise within club. Key Achievements: Achieved club's monthly budget goal $30,000.00 per month training sales consistent basis. Hired developed four successful full-time trainers able continually grow business month month. Built maintained client base 120+ client sessions $5000.00+ sales per month. Education Training University Colorado B.A Integrative Physiology City Integrative Physiology Continuing Education Metropolitan State University Denver Skills: Proficient data base management Entry level laboratory skills Blood draws centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College Sports Medicine Skills budget, client, clients, customer service, data base, direction, documentation, Functional, imaging, instruction, laser, max, office, policies, programming, sales, Trainer, employee training, composition",FITNESS
"MAINTENANCE ENGINEERING CO-OP Experience Maintenance Engineering Co-Op 01/2019 11/2019 Company Name – City State Functioned facility Computerized Maintenance Management System (CMMS) technical expert, liaison Global IT Maximo Support team. Managed Maximo workflows, assisted identification resolving Maximo 7.6 related issues. Innovated new documentation techniques efficient flow Maint Work Orders future reference accountability. Identified key tools missing site's Maximo. Got enabled HQ IT team 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count 50%. Provided problem solving support training Maximo users. Created, assigned scheduled Preventive Maintenance (PM) Predictive Maintenance (PD) plans. Perform Process Failure Mode Effects Analysis (PFMEA) studying downtime trends using Maximo SharePoint. Champion Spindle Vibration Analysis program. Train tradesmen gather Vibe data, analyse trends recommend repairs. Implement 5S Methodology toolroom. Performed GP-12 quality inspection Production Part Approval Process (PPAP). Investigate part failures studying Electrical, Hydraulic Pneumatic equipment prints using AutoCAD. Plan coordinate Maint operations Production team minimize equipment downtime maximize production. Identify new, damaged obsolete parts store using ORACLE coordinate Purchasing Dept buy in. Student Team Leader 05/2018 12/2018 Company Name Raised $5,000+ various student scholarship funds WMU. Coached fundraising techniques 15 Student Ambassadors. Mechanical Intern 01/2016 02/2016 Company Name Fixed design errors considering design parameters vehicle transmission unit using SolidWorks. Registered data processes Failure Modes Effects Analysis (FMEA) Bill Materials (BOM). Assisted Continuous Improvement team reviewing refining processes make additional improvements. Generated In-depth Root Cause Analysis reports relation problems errors reported customers. Manufacturing Intern 01/2015 02/2015 Company Name – City Utilised GD&T Unigraphics NX identify fix measurement design errors. Analysed models using ANSYS. Implemented Lean Manufacturing reduced waste 5%. Perform geometric algebraic calculations CNC machines. Work History Maintenance Engineering Co-Op 01/2019 11/2019 Company Name – City State Functioned facility Computerized Maintenance Management System (CMMS) technical expert, liaison Global IT Maximo Support team. Managed Maximo workflows, assisted identification resolving Maximo 7.6 related issues. Innovated new documentation techniques efficient flow Maint Work Orders future reference accountability. Identified key tools missing site's Maximo. Got enabled HQ IT team 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count 50%. Provided problem solving support training Maximo users. Created, assigned scheduled Preventive Maintenance (PM) Predictive Maintenance (PD) plans. Perform Process Failure Mode Effects Analysis (PFMEA) studying downtime trends using Maximo SharePoint. Champion Spindle Vibration Analysis program. Train tradesmen gather Vibe data, analyse trends recommend repairs. Implement 5S Methodology toolroom. Performed GP-12 quality inspection Production Part Approval Process (PPAP). Investigate part failures studying Electrical, Hydraulic Pneumatic equipment prints using AutoCAD. Plan coordinate Maint operations Production team minimize equipment downtime maximize production. Identify new, damaged obsolete parts store using ORACLE coordinate Purchasing Dept buy in. Mechanical Intern 01/2016 02/2016 Company Name Fixed design errors considering design parameters vehicle transmission unit using SolidWorks. Registered data processes Failure Modes Effects Analysis (FMEA) Bill Materials (BOM). Assisted Continuous Improvement team reviewing refining processes make additional improvements. Generated In-depth Root Cause Analysis reports relation problems errors reported customers. Manufacturing Intern 01/2015 02/2015 Company Name – City Utilised GD&T Unigraphics NX identify fix measurement design errors. Analysed models using ANSYS. Implemented Lean Manufacturing reduced waste 5%. Perform geometric algebraic calculations CNC machines. Student Team Leader 05/2018 12/2018 Company Name Raised $5,000+ various student scholarship funds WMU. Coached fundraising techniques 15 Student Ambassadors. Education Master Science Mechanical Engineering 12/2019 Western Michigan University City State GPA: 3.54/4, Product Design: Supervised team 6 people building working Catapult model. Conducted statistical analysis like Design Experiments (DOE) Statistical Process Control (SPC) using JMP software. Developed Product Design Specification (PDS), Quality Function Deployment (QFD), Gantt Chart, Pugh Matrix, Failure Modes Effects Analysis (FMEA) Bachelor Engineering Automotive Engineering 06/2017 Dayananda Sagar College Engineering, Visvesvaraya Technological University City GPA: 3.4/4 Summary Mechanical Engineering graduate seeking opportunity utilize skills Mechanical Design, Manufacturing Processes, DOE Project Management. Skilled CAD, GD&T, Analysis Simulation, Quality Control, Machine Processing Maintenance Highlights Finite Element Analysis (FEA), Software/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D Design Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning Process Failure Mode Effects Analysis (PFMEA), CNC Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia Machining, Project Management, Design Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, Statistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite 3-D, SPC DDesign, Specification ANSYS, Statistical Process Control AutoCAD, Statistical analysis CAD, Transmission Catia, Unigraphics CNC Continuous Improvement Data Analysis Design EExperiments (DOE) Documentation Fundraising Funds IBM Inspection Lean Manufacturing Machining Materials MathCAD MATLAB Microsoft Office Suite Microsoft Project SharePoint Minitab ORACLE Problem solving Processes Product Design Project Management Purchasing Quality Repairs SolidWorks Skills Finite Element Analysis (FEA), SSoftware/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D DDesign Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning PProcess Failure Mode Effects Analysis (PFMEA), CNC Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia MMachining, Project Management, Design Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, SStatistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite, 3-D DDesign, ANSYS, AutoCAD, CAD, Catia, CNC, Continuous Improvement, Data Analysis, Design EExperiments (DOE), documentation, fundraising, funds, IBM, inspection, Lean Manufacturing, Machining, Materials, MathCAD, MATLAB, Microsoft Office Suite, Microsoft Project, SharePoint, Minitab, ORACLE, problem solving, processes, Product Design, Project Management, Purchasing, Quality, repairs, SolidWorks, SPC, Specification, Statistical Process Control, statistical analysis, transmission, Unigraphics",ENGINEERING
"CONSULTANT ACCOUNT Summary This letter express interest I believe skills qualifications make viable candidate opportunity. Below brief summary skill set consideration. I confident experience professional dedication enable provide organization skills expect staff. I look forward meeting you. I contacted 404 Skills PROFESSIONAL SUMMARY Experienced, results oriented Customer Service Supervisor proven record achieving business goals objectives. Adept communicating levels management, sales, internal departments coordinate overall customer experience efforts. Demonstrate success implementing executing key projects. Leadership (14 years) Process Improvement Proven Project Management Skills (1 year) Strategic Account Planning Manage Cross Functional Teams Strong Analytical Skills Customer Experience/Retention Excellent Negotiation Skills Experience Consultant Account 12/2014 Current Company Name Responsible strategic tactical execution project management initiatives support account management workgroup. Define project scope, goals deliverables support business goals collaboration leadership key stakeholders. Drive online portal utilization strategies approaches increase business automation. Launched Core Team promote business automation 20 points (Q1 44% Q2 64%) Drive evaluate best practices determine approaches customer relationships. Driving record breaking results Customer Loyalty Index (South #1 9.73%) record breaking survey score South's Net Promoter Score 83% Drive evaluate ways minimize churn, protect Verizon's customer base Audit Certify action plan initiative drive desired results Collaborate field partners drive opportunities penetration VES accounts Proactively conduct analysis identify root causes data trends across key account management metrics. Verizon Business Government Customer Operations Supervisor Account Management (Global Enterprise Advisors. 09/2013 12/2014 Company Name City State Define, develop implement strategic account plans encompassing AR reduction, business automation utilization, monthly audits proactive servicing. Led Self-Serve Execution team South Area (Initiative) Communicate customers, management internal departments coordinate account projects outlined strategic account plan. Delivered strong engagement account level able overcome substantial opportunities inherited relationships; 88% Customer Relationship Survey 1H2014 Top Supervisor Team Net Promoter Score 87% 2H2014 Professional experience continued Novella Walton Phone: 404-556-7261 Email: Novella.Walton@VerizonWireless.com Page 2 2 Lead direct forward thinking Global Enterprise Advisor team servicing fortune 100 customers. Assisting Sales renew existing contracts, introducing new services via migrations. Strong 2Q Leadership Net Promoter Score improvement, 69% 100% June July Manage provide sales services 15 key enterprise contracts representing $8-10 million revenue base. Supervisor Account 05/2011 09/2013 Company Name Provide support internal external customers equipment order processing account maintenance transactions National, Major, SMB Accounts. Partnering Business Sales Channel service customers, assist escalations, handle large research requests required. The focus complete requests sent Workflow Manager accuracy timely manner ensuring commitment times customers maintained. This role provide online support needed answer account, equipment ordering, My BIZ/VEC related questions. National Account Business Service Center Supervisor 03/2005 05/2011 Company Name City State Responsible working peers provide alternative successfully increase quality productivity measures. Implemented strategies reduce churn <> Offer alternatives scripting increase customer satisfaction net promoter scores. Interface training identify training needs assign SMEs (subject matter experts). Monitor track phone team's performance intraday reporting systems. Evaluate individual performance daily interactions, audits, monitoring feedback. Education Training Bachelor Arts Communications 1984 Mercer University City State Communications Skills Account Management, Process Improvement, Sales Additional Information Awards Recognitions 2006 Top Team Award (August October) Ranked #1 17 Supervisory Teams 2006 4th Quarter Leader 2009 Winner's Circle Award (Alltel Migration) Projects Strategic Churn Reduction Team Center Champion release implementation OneSource S.E.L.F (Supervisor Enrichment Leadership Fundamentals) Alltel Migration Project NSA Account Team Supervisor June 2004 Mar 2005 Consumer Support CMA Supervisor May 2000 June 2004",CONSULTANT
"CONSULTANT Summary I consider charismatic persuasive Marketing Manager offering expertise property management, public speaking, advertising media relations. My superb writing speaking skills allows communicate effectively target audiences strategic brand management PR campaigns. I tech-savvy confident three years marketing public relations experience. Team structure leadership important I thrive fast-paced environments. My personality driven service-oriented I enjoy helping others. Within marketing advertising position I held, motivation maintain organization key completing deadlines staying task. Highlights Customer service-focused Project management Marketing sales specialist Organized efficient Exceptional multi-tasker Motivated team player Microsoft office Outlook Budget creation Accomplishments In time current position, I advanced quickly recognized many goals achievements property met. I nominated many different times throughout 3 years Marketing led property nominated Property Year. In 2015, property succeeded 3.7% increase NOI 2014 2016 predicted exceed 2015. I experienced studying market making dependent optimizing rents. Since 2014, I aided helping increased property's occupied rent $100 continuing rise. Experience Consultant November 2015 Current Company Name － City State Consulting looking products Managing sales quota month Network Marketing Marketing Manager October 2013 Current Company Name － City State Oversee marketing efforts property 310 apartment townhomes Maintain optimized rents based market Study research market daily keep changes trends Reporting weekly monthly leasing activity Supervise Marketing Associate Maintaining presence social media, paid advertising sources corporate outreach Manage advertising budgets $50,000 Organize quarterly financial reports Creating annual budget Answering phones/scheduling appointments Touring prospective residents community. Producing signing legal documents. Attend resident needs MRI software system Building rapport prospects current residents Nurse Server June 2013 November 2013 Company Name － City State Responsible stocking equipment nurses use patients. Understanding knowledge difference amongst equipment syringes, tubing, gausses, much more. Keeping mother carts stocked across hospital future shifts co-workers. Placing orders supplies used throughout hospital. Marketing/Leasing Associate May 2013 September 2013 Company Name － City State Responsible taking phone calls scheduling appointments. Greeting residents tending needs. Taking prospect residents tours property. Signing leases new-coming residents. Serving Staff April 2011 May 2013 Company Name － City State Responsible team 8-10 persons given shift. Responsible handling money end night calculating productivity sales restaurant computer system end shift. Trained new employees became part front house serving team gave chance implement leadership skills job. Coordinated along side managers put together events held within restaurant well catering jobs; weddings local bridal events. Head Server August 2007 April 2011 Company Name － City State In charge 5-7 servers given shift. Tended restaurant guests well others. Monitored responsibilities servers. Go-to person without involve managers unless necessary. Education High School Diploma Jun 2008 Stauton River High School － City State United States Bachelors Science Health Promotions Clinical May 2013 Liberty University － City State United States Health Promotions Clinical Interests Graduated high school Advanced Diploma *Elected President Fellowship Christian Athletes (FCA) club Junior Senior year *Participated many athletic teams throughout four years high school *Elected captain Varsity Softball team Additional Information AWARDS AND HONORS Graduated high school Advanced Diploma Elected President Fellowship Christian Athletes (FCA) club Junior Sophomore year Participated many athletic teams throughout four years high school Elected captain Varsity Softball team Liberty University scholarships grants: Virginia Tuition Assistance Grant, Alumni Scholarship, Academic Scholarship, Pastoral Scholarship Skills Sales, public relations, MRI residental software, budget creation, scheduling appointments, attention detail, interpersonal, clients, filing, front office, leadership skills, legal documents, Mac PC, managin, handling money, Microsoft Office, POS system, phone skills, time management",CONSULTANT
"BILLING ACCOUNTANT Summary Detail-oriented billing professional 11+ years experience applying exceptional customer service resolving complex billing issues. Highlights Self-starter Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training development Accomplishments Research Investigated analyzed client complaints identify resolve issues. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Reporting Maintained status reports provide management updated information client projects. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Experience 01/2011 01/2012 Billing Accountant Company Name － City State Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. Ranked effective billing representative department 18 representatives. Prepared broad range customized invoices individuals commercial accounts. Expressed appreciation educate customers products services available. Managed quality communication, customer support product representation client. Worked strict deadlines. Promptly responded general inquiries members, staff, customers via mail, e-mail fax. Guaranteed positive customer experiences resolved customer complaints. 01/2009 01/2011 Billing Representative Company Name － City State Coordinate complete administrative functions facilitate maintain accurate billing customers. Perform task associated processing non-standard/standard billing request. Maintenance contract, consolidations revisions supporting documents. Process non-standard/standard billing request include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings billing due list. Perform non-revenue billings well credit adjustments, contracts billing requests required. Maintain files generated billing documents. Resolution incorrect information correctly bill customer. Assist manager administrative functions necessary. 01/2000 01/2007 Billing Specialist Company Name － City State Works number detailed revenue based reports ensures accuracy invoicing. Maintains current business records received responds customers inquires, well sales services. Research resolving billing discrepancies. Responsible handling monthly client billing invoicing. Interfaces phone customers, internal sales service employees resolving billing discrepancies. Interfaces credit representatives correct errors identified collection process. Occasional collection calls Process manual invoices. Establishes customer contracts billing systems. Support multiple contract types manage complex billing rate agreements. Organize invoices billing type maintain documentation facilitate audits. Assist manager(s) problem solving. Invoiced projects, periodic maintenance agreement, transactional data consistent contracts and/or purchase orders. 01/1999 01/2000 Billing Administrator Company Name － City State Consistently billed customers timely manner. Process manual invoice. Maintain high level internal external customer satisfaction achieving business objectives. Provide administrative support areas revenue generation accounts receivables. Work effectively credit, marketing procurement department, executive management, sales personnel ensure best possible account service. Validates purchase orders accuracy. Occasional collection calls. Education Bachelor degree Business Administration Belize America Business Administration Additional Information AWARDS *Recipient achievement award exceeding target. *Received special thanks recognition certificate participation team exceeds objectives. Skills Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type",ACCOUNTANT
"DIRECTOR OF DIGITAL INNOVATION AND STRATEGY Executive Profile Cost-conscious, reliable project manager offering proven history success supervising, planning, managing one multifaceted digital projects multiple deliverables, complex dependencies budgetary restrictions Senior Digital Marketing professional extensive experience ability drive strategic initiatives areas business growth, leadership organization effectiveness. Ambitious Strategy Innovation Director creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Experienced professional following areas: Project Management, Change Management, Process Development Redesign, Strategic New Initiatives, Deployment Various Web Based Tools Skill Highlights Digital Media Operations Project Management Negotiations Management Business Development Team Leadership Product Development Budget Management Strategic Analytical Thinking Business Planning Professional Communications Business Intelligence Benchmarks Timelines Core Accomplishments As digital director, I successfully led managed centralization resources projects standardized reporting, campaign management, development across properties Philadelphia, New Jersey, Florida, Alabama, Western Pennsylvania. I worked directly CEO VP digital developing project plans, managing timeline, work streams. Provided status updates senior management board directors ensuring team met benchmarks timely manner Promoted position successfully executing business development projects Director Online Operations. Professional Experience Company Name June 2012 Current Director Digital Innovation Strategy City State Maximize productivity setting clear expectations proactively communicating project status, issues risks internal stakeholders top management Draft distribute project objectives tasks various house outsourced teams Assess project issues identify solutions meet productivity, quality customer goals Manage resource allocation across multiple projects including tracking resource bandwidth forecasting future availability scheduling new projects Guarantee attainment key milestones proactively tracking metrics project outputs Mitigated risk identifying, escalating resolving issues across multiple delivery groups and/or projects Create new strategic initiatives, product development, marketing intelligence, planning implementation digital media properties Management products, services, experiences, platforms tools concept execution Established help create Company visions digital product changes additions; define requirements various products meet market demands · Create statistical models based digital product performance Set guidelines specifications cross-functionally designers software development engineers, digital media directors, external partners guarantee smooth efficient project product delivery Establish shared vision across company building consensus priorities leading strategy project specific execution. Company Name March 2010 March 2011 Director Ad Online Operations City State Created, maintained presented regular (weekly, monthly, quarterly) campaign status metric reports well develop ad-hoc reports support strategic planning fact based analysis. Contributed monthly quarterly revenue recognition process assuring impressions correctly reported communicated clients. Enforced functional groups productivity, quality process requirements accordance real company needs. Acted liaison external parties matters relating procurement services company\'s products. Reviewed managed solutions inventory problems, resolved under-delivering campaigns, works Editorial and/or teams optimize advertising Used Web-Analytics platforms Omniture Web-Trends prepare various analytical reports Configured set campaigns various exchanges Google AdX, Bust Backplane, Open X, Six Apart Implemented impression verification research pixels view analysis. Company Name September 2006 June 2012 Director Online Operations City State Project Managed centralization Content Management System standardized interactive ad campaigns traffic reporting across properties Philadelphia, New Jersey, WesternPennsylvania. Developed project plan managed project work streams. Provided status updates leadership ensured project team completed tasks timely manner Managed relationships third party sales agents networks including fulfillment RFPs rate negotiation Project Managed Omniture Site Catalyst Google Analytics integration throughout sites generated various reports study user behavior web-site Provided Analytical Analysis Recommendations Micro Sites Worked Executive Management Create Actionable Analytics Reporting Customized Dashboards Internal Staff Project Leader transition Google DFP ad serving Platform, Guided newspaper television stations sites conversion new ad serving platform Managed executed SEO/SEM niche sites internally, Average annual budget $500,000 Managed execute internal search engine marketing efforts sites, working local managers define goals set budgets Manager Online Operation Team, Supervised Five Marketing Assistants Webmaster Performed competitive analysis local market Managed 10 individuals directly Optimizing Operations Western PA Lead selected business development efforts interactive media focusing developing business plan launch local email marketing business respective markets. Company Name May 2005 August 2006 Marketing Consultant City State Researched Developed relevant Business Plan future expansion Conducted research competitors studied replicated successful online marketing campaigns Assisted creating internal product database included real time inventory updates well displayed statistics popular sellers Provided technical support website uploaded new data site daily well replicate changes additions demand Company Name April 2005 September 2005 Intern City State Created various Marketing pieces DMA seminars conferences · Identified major causes client data discrepancies offered methods resolve problems. Developed implemented benefits data audit process ensure data integrity. Profiled collaboratively filtered client data based requested parameters. Company Name May 2002 June 2004 Senior Support Analyst City State Collaborated IT Team, vendors, support providers research resolve client operations team hardware software support issues Supported accurate setup user specific network, Internet, hardware, software settings desktop systems servers coordinating efforts Senior Management Worked System Engineers diagnose support network connections desktop server level Used Novell NetWare Administrator Windows 2000 User Manager Domains create ID\'s new users site remotely well granting rights specific files folders. Company Name January 2001 August 2001 Information Systems Intern City State Assisted trained users use Microsoft Outlook office components Troubleshooted employee queries helpdesk Configured Network Servers deployed remote installations various Software Programs. Education Long Island University College Management May 2006 MBA Marketing City State Marketing Hofstra University Frank G. Zarb School Business December 2001 Bachelors Business Administration Management Information Systems City State Management Information Systems Languages Fluent English practical knowledge Spanish Hindi Skills Microsoft Access, Excel, Power Point, Word Visio.NET, C++, FoxPro,Microsoft Windows, Apple OSX, Dream Weaver, Photoshop, Lotus Notes, Corel,Omniture Site Catalyst, Web-Trends, Google AnalyticsGoogle DFP, Open Ad StreamWordpress, DrupalNetworking,Domain Registration, Web-Site Administration",DIGITAL-MEDIA
"SOCIAL MEDIA COORDINATOR Summary To secure position within organization I able apply extensive skills abilities I acquired education work experience advertising, marketing social media fields. Highlights well-versed social media channels (paid organic) trends, content development, community engagement Account management Client relationship Google analytics Direct mail campaigns Fluent Spanish Experience 10/2016 02/2017 Social Media Coordinator Company Name － City State Managed new product content releases. Creates schedules weekly content client's professional social media accounts Utilize applications Canva, Sendible, basecamp, Google+, Cyfe Manages measures clients social media accounts follower analysis, reach, growth. Prepared detailed marketing forecasts monthly basis. Design, administer launch email marketing campaigns using MailChimp. Worked effectively heavily cross-functional, fast-paced environment. 09/2015 Current Sales Associate Company Name － City State Suggest key looks incorporates latest trends current promotions based customer's individual style. Assist store meeting exceeding daily sales goals Maintain company brand standards neat, clean organized sales floor, cash wrap, fitting room stockroom Partner management performing stock transfers, damage outs, shipment receiving Comply operational standards, include following safety policies proper censoring merchandise. 06/2015 08/2015 Marketing Sales Intern Company Name － City State Maintained Launch Trampoline Park social media accounts including Twitter, Facebook Instagram Promote summer events thought social media Vendor outreach regarding summer program 01/2015 05/2015 Events Coordinator Company Name － City State Vendor outreach providing detailed information event Contacting businesses raffles sponsorship Tracking In-kind gifts Event coordination set Management volunteer activities shoreline cleanups. Education 2016 Bachelor Arts Communications (Advertising) Rhode Island College － City State United States Minor Marketing Communication Club member Honor Society National Communication Association Dean List Languages Bilingual (English Spanish) Skills Excellent use Word, Excel PowerPoint iMovie, Photoshop, MS Publisher, Final Cut Pro Advance Knowledge social networks social media tools, Facebook, Instagram, Twitter, Pinterest, YouTube Snapchat, sendible, cyfe, basecamp more. Strong writing skills Research abilities Strong Organization planning skills Confidentiality",DIGITAL-MEDIA
"SALES Professional Summary graduated earle high school may 1975 enlisted united states air force june 1975 may 1976 honorable discharge started working small lumber co I became volunteer firefighter EMT ambulance 20 years changed careers 1994 I went work Methodist hospital emt started college 1995 get nursing school graduated 2001 associates applied science nursing still working Methodist nurse started different areas university finally wound surgery went chest pain er get experience cv year went Methodist north work surgery cvor main interest also done general orthro cysto well august 2015 I retired Methodist 21years service travel nurse since bad travel assignment I went st francis Bartlett dec 2015 march 2016 decided go back traveling different company went baxter regional hospital mountain home march 2016 june 2016 cox south hospital springfield mo cut short contract due house flooding 7 weeks went Missouri university hospital Columbia mo sept 2016 dec 2016 Skill Highlights Laparasopic procedures familiarity Medication administration expert Vascular care understanding Advanced Cardiac Life Support (ACLS) certification Computerized charting specialist Enthusiastic caregiver IV drug therapy management Specimen collection/processing proficiency Sterilization techniques mastery OR ER experience Accomplishments Collaboration Collaborated physicians plan implement patient care. Compliance Maintained compliance regulatory standards [compliance activity] Family Support Educated families procedures, treatment regimens, prevention care.Documentation Documented patient intake information.Patient Care Ensured quality control admissions, assessment, treatment referral broad range patients. Treated patients suffering trauma, acute chest pain, respiratory failure drug overdoses.Documentation Documented patient information obtained intake interviews.Custodial Duties Kept linen utility areas clean, emptied cleaned urinals bedpans, emptied patient dirty linen hampers. Reporting Prepared regular charts patient's health related history, medication restrictions allergies.OSHA Compliance Properly disposed daily biohazard waste compliance federal local regulations. Patient Education Educated patients medical procedure steps, recovery measures medication instructions.Physician Support Consistently praised physicians efficient assistance minor surgical procedures patient handling.Surgical Preparation Prepared patients surgery performing screening tests, evaluating vitals administering proper medication. Collaboration Compliance Family Support Educated families procedures, treatment regimens, prevention care. Maintained compliance regulatory standards [compliance activity] Collaborated physicians plan implement patient care. Professional Experience sales 10/1981 07/1994 Company Name City State ware house foreman ordering materials operating fork lifts sales 07/1976 10/1981 Company Name City State sales office clerk 05/1975 06/1976 Company Name City State typing duties leave request pulling dorm guard duty necessary registered nurse\emt 07/1994 08/2015 Company Name City State started emt registered nurse circulator surgery 12/2015 03/2016 Company Name City State Military Experience office clerk 05/1975 06/1976 Company Name City State airman month honorable discharge Education Training Associate Applied Science 2001 southwest tennessee community college City State usa 1980 midsouth community college City State usa emt cert High School Diploma 1975 earle high school City State usa Licenses tennessee license 133714 inactive arkansas licenseR070029 active florida license RN9407268 active BLS 2017 ACLS 2017 Personal Information birthday:march 10 1956 gender:male religion:church christ martial status:married number children:one son two daughters Skills started hand charting north computer charting cerner.i run tmr laser heart rooms operate cryo ablation machine.i operate veri q machine measuring blood flow arteries.operate laparoscopic equipment heart general side OR.start iv's patients give antibiotics run fluids thru iv pumps. know prep pt surgery making sure saftey pt surgery. done moderate sedation pts call family surgery make sure chart correct everything signed surgery. making sure blood products needed",SALES
"PRINCIPLE DESIGNER OWNER Professional Summary Interior Designer distinct understanding spatial theory harbors exceptional design instinct uniquely attuned importance materiality, lighting, composition overall design process. Core Qualifications Drafting Space planning Interior architectural detailing Color material application Proficient furniture systems Concept development Proficient AutoCAD Graphic presentations Product specifications Skills 3D, Approach, Art, AGENCY, AutoCAD, Basic, budgets, budget, Color, Concept, Concept development, content, Council, client, clients, direction, documentation, Drafting, fast, floor plans, Graphic, HVAC, Instructor, interior design, Interior Design, Lighting, access, Window, Plumbing, presentations, Design Process, Space planning, specification, Teaching, vision, written Accomplishments Lighting Designer Project Manager David A Mintz Inc., former May Company consulting firm. Developed designed lighting Robinson-May, Fashion Valley Mall Foley's, Scottsdale Fashion Square Mall. Assisted development design various Hecht's, Kaufmann's, Strawbridge's, Lord Taylor department store lighting, simultaneously completing meeting deadlines several large-scale successful projects. Successfully completing graduate school I writing thesis underlining theoretical concept spatial theory. Experience 08/2011 Current Principle Designer Owner Company Name － City State Designed floor plans, elevations, 3D perspective views material boards in-house review presentation client. Programmed client's need schematic design construction document phase installation. Created professional presentations creatively communicate design intent direction. Participated furniture selection documentation specifications. Maintained accurate specifications project. Ensured project vision design intent reflected. Visited home sites necessary assess fulfill customer needs. Successfully assisted clients choosing furnishings consistent preferences budget. Produced content material boards specification binders presentation construction. Reviewed project costs, budgets adherence schedules. 10/2005 09/2011 Principle Designer/Owner Company Name － City State Designed floor plans, elevations,and material boards in-house review presentation client. Programmed client's need schematic design construction document phase installation. Created professional presentations creatively communicate design intent direction. Participated furniture selection documentation specifications. Maintained accurate specifications project. Ensured project vision design intent reflected.Visited home sites necessary assess fulfill customer needs. Produced content material boards specification binders presentation construction. Developed interior design concepts prepared interior systems finishes. Reviewed project costs, budgets adherence schedules. 07/1997 07/2005 CAD Operator/Designer Company Name － City State CAD Operator/Designer fast paced New York City MEP firm. Electrical (Power Lighting), Plumbing, Sprinklers. HVAC. Worked closely Senior Engineers, Architects, Interior Designers. Filled wherever needed. 10/1995 04/1997 Lighting Designer Company Name － City State Developed designed overall specialty lighting conception completions former May Company Stores. Primarily assigned remodels complicated nature. Designed floor plans, elevations created professional presentations creatively communicate design intent direction. Maintained accurate specifications project. Visited sites necessary assess fulfill client needs. Education 2015 Masters Fine Arts Interior Design Miami International University Art Design － City State USA GPA: GPA: 9 Graduate Magna Cum Laude. Written thesis underlining theoretical concepts spatial theory. Extensive graduate portfolio elucidating Sublime Design, Historical Preservation/Adaptive Reuse Sustainability. Student Teaching: INTA402 Senior Studio: Miami International University Art Design: Spring 2013. Substitute Teaching: INTA112 Design Studio 3D Basic: Miami International University Art Design: Spring 2014. Workshop Instructor: Summer Studio: Miami International University Art Design: Summer 2014. 1994 Bachelors Fine Arts Interior Design Art Institute Fort Lauderdale － City State USA 1993 Associate Applied Science Interior Design Art Institute Colorado － City State USA Awarded Art Institute International Merit Scholarship, 1993. Professional Affiliations Active Member Interior Design Educators Council (IDEC). Attendee, IDEC South Regional Conference 2013,2013 2014. Attendee, IDEC Annual Conference 2013, 2014 2015. Task Force Member, Graduate Student Presentation Option IDEC South Regional Conference. Room Monitor, IDEC Annual Conference 2015. Certificate Completion IDCEC Approval Number: SE-100156-159: JID Writers Workshop. Certificate Completion IDCEC Approval Number: SE-1-276-102: 344655-Integrating Non-Design MajorsInot Fourth Year Design. Crafting Collaborative Design Process 344617-Assessment Millennial Interior Design Students' Perception Concerning Game-Based Learning. Certificate Completion IDCEC Approval Number: SE-10276-106: 344608-Encouraging extra-ordinary 344654-Graphic language Classroom. Certificate Completion IDCEC Approval Number: SE-10276-110: 344489-Raising Bar Pinterest: History Interiors new Context 344690-Hybrid Spaces Worship. Muslims Atlanta. Certificate Completion IDCEC Approval Number: SE-102765-114: 343575-Visual Environmental Attributes Contributing Wayfinding Unfamiliar Environments 3446585-Design Sight: Typologies inhibiting low vision access interior spaces. Certificate Completion IDCEC Approval Number: SE-10276-118: 343738-Environmental Satisfaction human Comfort: Towards process-oriented contextually sensitive theoretical framework 344662-The Physiological Effects Window Decal Pediatric Patients. Certificate Completion IDCEC Approval Number: SE-10276-130: 344645 Agents Change: Exploring Diversity Creating Meaningful Learning Experiences Though A Culturally Immersive Studio Project 343759 CULTURAL AGENCY: Exploring Perception, Product, Approach.",DESIGNER
"OWNER/OPERATOR Summary High-performing executive in-depth knowledge business operations levels. Proficient sales, budgeting, customer relations. General Manager elite gym. Responsible sales goals, daily operations, member retention, hiring developing staff. Client-focused Personal Trainer 22 years emphasis human development performance. Highlights Sales new/existing Interpersonal organizational skills Leadership/communication skills Small business development Client account management Commitment quality service Profit center development Core Accomplishments Business Development: Successfully started grew functional training facility gross revenues 325,000 annually. Developed general manager leading fitness company responsible annual budget $XXXM Hired managed health fitness professionals multiple facilities. Marketed, built maintained personal clientele base. Participated community events fundraisers. Traveled competed professional fitness physique athlete. Staff Development: Educated new hires sales, budgets, fitness assessment, program design equipment overview. Educated enforced policies, procedures responsibilities job position. Customer Service: Ensured superior customer service/retention reliable, professional obtaining goals clients. Able handle customer service issues leading fitness company retain members/clients. Financial Management: Personally responsible developing achieving budgets. Responsible entire staff achieving sales quotas daily, weekly monthly basis. Monitoring vendor expenses operations. Accomplishments Successfully started business. Worked hourly employee General Manager leading fitness company. IFBB professional fitness athlete. Experience 06/2006 08/2015 Owner/Operator Company Name － City State Started managed premier functional training studio Orange County, CA. Trained clients one-on-one achieve health fitness goals. 01/2002 06/2006 General Manager/Master Trainer Company Name － City State Managed leading private personal training studio Orange County, CA. 02/1997 10/2001 General Manger Company Name － City State Developed within department (group exercise, personal training, sales, operations). promoted upper management. Education 1996 Masters Exercise Science Human Performance Emphasis University Wisconsin － City State Exercise Science Human Performance Emphasis 1994 Bachelors Exercise Science University Wisconsin － City State Exercise Science Strength Conditioning Emphasis Skills Sales accountmanagement Budget development achievement Interpersonal communication skills Client retention, customer service Leadership, organizational skills Comprehension policies procedures Business, self development, staff development Financial management, general manager",FITNESS
"GENERAL MANAGER/FITNESS DIRECTOR Executive Profile Highly motivated, team oriented professional wants contribute organization utilizing recognized achievements management, emphasis on, employee/customer relations, program implementations, training, employee development. I recognized exceptional leadership skills, ability communicate well, excellent work ethic. Professional Experience General Manager/Fitness Director December 2013 Current Company Name － City State Manages supervise approximately 30 Fitness Club employees. Implements creates fitness/wellness programs encourage, reward offer incentives members maintain regular exercise program. Performs assessments offers recommendations healthier lifestyle. Encourages members maintain regular exercise program. Assist, instruct motivate members provided knowledge, training principles, basic information relating fitness. Develops promotes active member programs, including corporate wellness activities increase members' feelings self-worth accomplishment. Enhances, mentors develops conducive personal training group fitness programs. Coordinates fitness center repairs maintenance. Assist lease/purchase agreement new equipment facility. Writes, researches, analyzes information data support position executive management; prepares policies procedures management review; obtains approval; plans directs inception event completion; create monitors budget; assigns tasks; schedules, markets, advertises events. Provides mid-level supervisory controls implements planning, development, evaluation, promotion comprehensive fitness center programs services; researches develops new programs, classes, operating policies procedures, revenue/marketing sources variety fitness, health, leisure, recreational, cultural sports programs. Works closely sales marketing team generate sales initiatives social media grass roots marketing. Monitors daily sales activities meets management team regularly provide updates sales promotions. Performs various duties assignments necessary required. Assistant Manager Educator lululemon athletica October 2012 December 2014 Company Name － City State Present retail floor, Floor Manager Educator, 75% working hours. Educated guests product, community culture Community events liaison coordinating events Metro Atlanta. Oversee execution certain deliverables manager checklist include inventory, product and/or community education. Created daily strategies meet daily, weekly, monthly quarterly revenue goals; presented forecast numbers meet hourly headcount goals Represented store required meetings conferences. Hands-on roll development coach Educators Key Leaders. Performed personnel reviews evaluations according schedule submitted subsequent change notices timely manner. Performed completed additional projects, duties, assignments.as required and/or request, direction Store Manager Advocate lululemon athletica's values. General Manager June 2007 October 2012 Company Name － City State Supervised 13 personnel aspects relating club operation: Coordinated schedules keeps accurate records attendance absences. Provided guidance, training motivation staff. Conducted regular staff meetings. Monitored evaluated work performance personnel. Created maintained positive work environment within facility. Managed budget revenue $950K expenses exceeding $620K exceeding budgeted goals. Prepared provided accurate financial information corporate office university timely manner. Solicits prospective corporate individual members add current membership base 1500. Provided information prospective members regarding club facilities, programs, membership procedures pricing policies. Conducted regular, creative sales activities. Encouraged members maintain regular exercise program. Assists, instructs motivates members. Provided knowledge, training principles, basic information relating fitness. Developed promoted active member programs activities increase members' feelings self-worth accomplishment. Approved health club related bills received: forwarded approved documents corporate timely manner. Provided accurate personnel payroll information corporate timely manner, including payroll data independent contractors (aerobic instructors, personal trainers, massage therapists). Performed personnel reviews evaluations according schedule submitted subsequent change notices timely manner. Maintained cleanliness, operation safety club facilities equipment. Ensured duties assigned assistant manger, wellness coordinator fitness associates performed accordance corporate CSU standards. Performed various duties assignments necessary required. Fitness Coordinator March 2006 June 2007 Company Name － City State Responsible coordinating group exercise programs approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations creating annual surveys. Supervises 3 Fitness Specialists oversees entire fitness area compliance ACSM guidelines, completes appointment book scheduling, delegates responsibilities, monitors floor coverage facilitates quarterly house trainings. Responsible creating company wide monthly newsletter weekly fit tip, oversees content company wide website, generates incentive programs fitness challenges. Speak facilitate health, fitness wellness presentations onsite offsite employees contractors. Assists delivery health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable internship program, contacting schools, interviewing potential candidates, creating assignments evaluating interns. Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment new member orientations. Submits bi-weekly payroll 6 group exercise instructors monthly group exercise totals averages 15 classes. Assists daily administrative duties, clean check equipment issues and/or problems. Owner/Instructor March 2004 May 2005 Company Name － City State Owned operated aerobic studio offered 8 10 fitness classes daily. Conducted scheduled classes managed staff 5 certified instructors. Responsible general maintenance repairs business equipment. Fully responsible physical financial aspects studio. Attended community, city council business owners meetings monthly basis. Responsible entire studio's advertising marketing. Managed annual budget $45K. Wellness Director Aerobic Coordinator July 2001 February 2004 Company Name － City State Managed supervised Wellness Department consisted approximately 30 employees. Managed 30 group fitness classes 25 fitness assessment appointments. Implemented evaluated new classes, adult youth programs, enforced rules regulations. Prepared annual departmental budget $230K, include expenses, fundraising gift giving. Responsible employees monthly payroll, pay raises, annual reviews, disciplining, training development. Coordinated fitness center repairs maintenance. Assisted lease/purchase agreement new equipment facility. Participated monthly staff cabinet meetings. Actively motivated staff positive team building activities attitude. Lead developed member response team adhering member suggestions member appreciation events. Receive Character Development Award 2002. Corporate Fitness Manager/Director February 1999 February 2007 Company Name － City State Responsible implementing coordinating group exercise programs, personal training sessions, wellness related activities 25 major corporations universities. Supervises 325 group fitness classes week, 120 Exercise Leaders 4 Area Directors. Manages annual operating payroll budget $300K, prepare collect monthly receivables. Prepares audit material annual workers compensation liability insurance estimates. Responsible company recruiting, advertising, marketing. Club Manager/Fitness Coordinator September 1997 February 1999 Company Name － City State Established maintained member relations sales member services. Coordinated taught approximately 6 aerobic classes, implemented training programs instructors members. Responsible club appearance maintenance. Processed daily sales log calculations bi-weekly payrolls. Education BS Holistic Nutrition 2010 Clayton College Natural Health Holistic Nutrition Accounting Management Human Resources 1992 California State University Accounting Management Human Resources Skills Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SKILLS Internet Explorer social media",FITNESS
"PROJECT ENGINEER PROJECT MANAGER Summary I Construction Project Manager Engineer 20 years experience, including recent projects commercial multi residential. Expert problem-resolution planning managing projects inception completion. I experienced supervising levels technicians, engineers, craft building relationships international teams managers staff. I excellent oral written communication skills. Also eleven years comprehensive accounting, management experience, cross-trained numerous accounting functions, dealt private companies. Areas expertise comprise following: *Excellent Communication Skill *Efficient Management Leadership ability *Effective budgeting cost management projects *Expertise latest tools techniques *Efficient planning coordination activities *Effective quality checking final deliveries *Excellent Time Management finish work scheduled Time Skills Auto Cad Quickens (included Quick Books), Timberland Virtual Basic MS Office 2003-2010 (Excel, Access, Word, Power Point) Microsoft Project Primavera P3, P6 Primavera Contract Management Hold CIVIL ENGINEER LICENSE; Affiliated Chamber Civil Engineering (Turkey). Experience Project Engineer Project Manager June 2006 Current Company Name － City Established record competence professional roles requiring proficiencies engineering monitoring. As Civil Engineer/ Construction Engineer DCHFA- DISTRICT OF COLUMBIA HOUSING FINANCE AGENCY, WASHINGTON DC ), managed 4500 affordable units delivery engineering services complex projects Multi family commercial single family houses ); directed preliminary studies/surveys, design/layout, costing projects contributed project presentations before, Procurement, Contract Coordination, Construction completion start-up. Produce on-the-spot engineering required complete projects. Design review green building projects (LEED certified Green Building Act) additional platforms, routed air piping. Revise CAD drawings as-built status AIA Contracts (A-201, A-211, A-111, A-101). Assist preparation written proposals written responses RFPs, RFQs public private sector projects. Prepare preconstruction construction scheduling. Award bids, ordered equipment materials, expediting tracking shipments. Check quality final product deliverables phase. Prepare articles activities, cost, things. Completed projects customer's satisfaction. Review blue prints design development. Handle team workers engineers. Prepare equipment instrumentation folders one-source maintenance reference. Prepare punch-list scope, drawings, bill material, preliminary pricing. Prepare weekly, bi-weekly monthly construction meeting. Prepare revise monthly Requisition Change Orders AIA Documents (G702, G703). Certified AIA G704. Construction Sr. Project Manager January 1996 January 2006 Company Name － City State I review ensure contract regulations documents projects per standards violate government legal regulations. I managed supervised 25 members working various constructions projects organization. I efficiently managed 4 projects time Coordinated construction activities projects given effectively. I also budget analysis cost analysis projects given scheduled tasks activities without foregoing quality keep budget cost control well appreciated management. Checked quality final product deliverables phase. Prepared articles activities, cost things. Completed projects customer's satisfaction. Reviewed blue prints design development. Handle 20 million dollar project scheduled time period. Handled team workers engineers. Prepared punch-list scope, drawings, bill material, preliminary pricing. Prepared weekly, bi-weekly monthly construction meeting. Revised monthly Requisition Change Orders AIA Documents (G702, G703, G701, G704). Project Engineer January 1989 January 1990 Company Name － City Managed 160-member unit delivery engineering services complex projects hydroelectric facilities, waste water/ sewage plants, subterranean tunneling, highways, etc. directed preliminary studies/surveys, design/layout, costing projects contributed project presentations government/ World Bank officials. Army Construction Officer Company Name － City Managed coordinated Turkish army NATO projects inspection checked complied military construction codes complex projects. Education Training Diploma Civil Engineering 1982 Electrical Engineering Technical High School Istanbul Technical University － City Turkey Civil Engineering Computer Information Software, Old Dominion Information, Virginia, 1997 (A++ Certification) Certifications OSHA training (10 30 Hours) *CPR First Aid Training *Computer A+ Networking Training *MS Office training (MS Project, Excel, Word, Power Point, Access) *Primavera P3, P6 Contract Management Training *Auto Cad Turbo Cad Training Personal Information I US Citizen willing relocate /travel. I also available interviews employment notice. Languages Proficient English Turkish Languages; limited skills Italian, Spanish, Kurdish. Training Certification Skills A+, AIA, army, AGENCY, Auto Cad, Basic, budget analysis, budget, bi, CAD, CIVIL ENGINEER, Civil Engineering, Contracts, Contract Management, cost analysis, costing, CPR, DC, delivery, Engineer, English, FINANCE, First Aid, government, hydroelectric, inspection, Italian, layout, legal, materials, Access, Excel, MS Office, Power Point, MS Project, Microsoft Project, Word, Networking, presentations, pricing, Primavera, Procurement, proposals, quality, Quick Books, scheduling, Spanish, surveys, Turkish, written, articles Additional Information I US Citizen willing relocate /travel. I also available interviews employment notice.",CONSTRUCTION
"OWNER/OPERATOR Summary Business development expert top sales performer 12+ years experience Texas, California, Oklahoma markets. Comfortable new ideas, innovative products start-up environments. Equipped excellent negotiation skills, market insight business acumen necessary guide struggling newly-formed companies financial success. Highlights National account management Analytical problem solver Excellent sales techniques New product delivery Adept multi-tasker Top-ranked sales executive New program promotion implementation Consultative sales techniques Strong lead development skills Accomplishments Surpassed sales goals 25+% three regions. Developed highly effective sales training strategies. Established new company-wide policies procedures, resulted increased revenue sales. Increased year-over-year sales 10+% every position held. Prepared complex financial statements, interim/annual reports retail service businesses. Created strategies develop expand existing customer sales, resulting 66% increase annual sales. Experience 06/2011 Current Owner/Operator Company Name － City State Developed new customer base generated new accounts implementing effective networking content marketing strategies. Managed budget forecasting, goal setting performance reporting accounts. Cold warm called 100 new existing accounts per day. Planned, organized oversaw daily activities multiple production crews. 11/2009 05/2011 General Manager Company Name － City State Implemented business-building relationship-building expectations uniquely assigned accounts customers. Led sales calls team members establish sales customer retention goals. Hired trained sales staff new store location. Generated monthly annual sales reports. Created directed sales team training development programs. 10/2008 10/2009 Vice President Sales Company Name － City State Accountable company-wide sales including overall customer satisfaction. Created directed sales team training development programs.. Monitored customer preferences determine focus sales efforts. Determined merchandise price schedules discount rates. Developed directed strategy launch new product. Increased membership base 30%. 12/2006 10/2008 Vice President Sales Operations Company Name － City State Accountable sales retention including overall customer satisfaction. Strengthened company's business leading implementation new product line sales strategies. Delivered performance updates, quarterly business reviews planning meetings. Planned strategic brand-building events expand product portfolio. Identified, coordinated participated client relationship-building activities meetings. Increased sales production 50% reduced attrition rate 8%. 12/2003 11/2006 Area Manager Company Name － City State Defined strategy business plan multiple locations. Directed strategic initiatives achieve company goals. Increased profits developing, initiating, managing payroll, profits losses, customer service, sales multiple locations. Developed managed annual operating budgets. Mentored, coached trained managers, department heads, team members. Identified inefficiencies made recommendations process improvements. 10/2001 12/2003 General Manager Company Name － City State Consistently met exceeded department expectations productivity accuracy levels. Recorded training sessions maintained package rates client. Guided clients safe exercise, taking account individualized physical limitations. Participated club promotions recruit new members increase club sales. Attained facility targets, including revenue goals member retention rates. 01/1999 02/2001 Surgical Technician II Company Name － City State Gathered supplies equipment needed surgical procedure, scrubs, gowns, gloves. Set sterile table instruments, supplies, equipment, medications/solutions needed procedure. Performed appropriate counts surgical team prior operation incision closed. Draping sterile field, passing instruments, etc., surgeon procedure maintaining highest standard sterile technique procedure. Member Level I Trauma Team. Orthopedic Department Head. Education Bachelors Degree Biology University Texas － City State Minor Sports Medicine. Associate Applied Science Surgical Technology Emergency Medicine Academy Health Sciences － City State Surgical Technician Certificate EMT Certificate Medical Specialist Certificate Coursework Health Science Nursing Health Management coursework Certifications Apex Fitness Systems, California dotFIT Systems, California National Academy Sports Medicine, California International Physical Fitness Association, Florida Surgical Technologist Medical Technologist National Registry Emergency Medical Technicians (EMT-B), Texas Skills Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Territory Sales Experience, Payroll",FITNESS
"BIOMEDICAL ENGINEERING TECHNICIAN II Professional Summary Versatile BMET II highly effective working independently part team. Expertise installation inspection medical devices. Core Qualifications Microsoft Excel, Project Visio Adobe Engineering standards OSHA regulations MS Office proficient Competency procedure development Advanced anatomy knowledge Advanced knowledge embedded systems Vast technical knowledge Windows XP/Vista DHCP/DNS Ethernet Firewall proficient LAN aptitude Proficient AVG, Printers, PC Security systems Knowledge manufacturing test methodologies. Database servers Local remoter systems support Proficiency TCP/IP protocols Information security Document management Excellent communication techniques Self-starter Team player Patient diligent Keen eye detail Acutely observant Excellent problem solving skills Experience Company Name June 2008 Current Biomedical Engineering Technician II City State Properly respond service calls evaluate, diagnose, perform repair planned maintenance (PM) hospital's biomedical equipment. Integration software network systems Philips, Hillrom, Hugs Infant Security System well installs systems. Knowledge application repair computers servers interface medical equipment. Evaluate biomedical equipment issues, implement appropriate repairs; assigned, perform planned maintenance (PM), maintain effective customer relations, follow appropriate hospital policies, procedures, hospital protocol complete necessary documentation. Follow-up hospital staff ensure resolution. Assist technicians basic complex repairs. Provide efficient service delivery medical devices within assigned areas. Share on-call pager responsibility. Document repair actions submit reports/summaries according schedule. Ensure proper care spares, tools test equipment ensure calibration. Maintain approved parts inventory. Brings ideas/concerns supervisor; participates department decision-making. Assist senior biomedical equipment technicians leads in-service educational programs equipment use staff. Ensure work orders, vendor service reports, PM activities, purchase orders duties documented accurate timely manner. Perform electrical safety checks incoming medical equipment monitor maintenance repair records also. Add change original components meet specific diagnostic requirements. Maintain, inspect, install devices system configurations, oversee hospital's Hugs infant security system protects pediatric newborn patients abduction. Review outcome preventive maintenance actions make recommendations department staff concerning outcomes. Knowledge basic anatomy physiology applied use biomedical equipment. Knowledge color code conventions used component wiring marking. Promoted one 3 Lead Techs overseeing Preventive Maintenance (PM) inspections due month throughout various locations hospital, charge keeping Supervisor informed PM statistics, tracking PM process week week, training techs PMs. Ability lift 100 lbs push cart 250 lbs. Ability stand walk hours time. Company Name January 2006 July 2008 Nutrition Clerk City State Keep count patients' carbs intake throughout day. Assist nurses monitoring patients' daily meals ensure eat foods restricted diet plan; prep serve supplement drinks patients providing excellent customer service. Company Name November 2006 June 2008 Manager/Assistant Service Coordinator City State Input, update, upload, maintain master schedule files DeVry University Kansas City, MO main campus DeVry branches. Utilize Oracle database schedule courses upcoming term review student academic records compare grade progression. Provide tutoring DeVry students, schedule ESC staff well perform clerical chores academic registrar office needed. Managed staff 6-8. Company Name June 2006 November 2006 Receptionist City State Answered phone calls greeted customers, assisted staff special projects, alphabetized filed paperwork. Monitored equivalency tests new students access knowledge enroll monitored proficiency tests current students want test classes. Cleaned student testing. area reception areas; alphabetized student academic files could ready scanning school's electronic records database; received submitted transcript requests Systems Administrator. Skills",ENGINEERING
"FINANCE MANAGER Summary Ability communicate effectively customers, management staff. Establish rapport clients diverse socio-economic ethnic backgrounds. Ability deal crisis calm, professional manner. Highlights Team leadership Accomplished relationship selling Friendly cheerful Approachable Proven sales track record Goal-oriented Exceptional time management Adept closing sales Sales management Experience Finance Manager 01/2013 － 03/2016 Company Name City State Lasco Ford. As lead finance manager responsibilities numerous. My primary responsibility represent dealership abide legal ethical guidelines set forth Federal Law. I aslo present available products 100% purchasing customers 100% time.I explain benefits unique available product. I responsible gathering appropriate documentation required lending institution individual customer. I ensure CITs funded within set guidelines dealership. I build lasting ethical relationships Buyers Organizational Representatives. I professionally trained Menu Selling Gerry Gould AAGI. I also part additional Finance Manager formats Finance Showroom. New Car Sales. Al Serra Buick/GMC. I assisted customers New vehicle purchase/Lease excellent counseling product knowledge. I maintained Customer Survey Index CSI 100% (4.0) Buick, Cadillac, Chevrolet GMC divisions. Along 4.0 customer CSI I also current General Motors training available complete GM 2012-2013 product Line-Up. I complete working knowledge General Motors programs needed maximize customer Rebate offers, well ability construct deals maximize profits dealership. I 2nd entire dealership F& I penetration $1050 per/copy. Answered customers' questions regarding products, prices availability.Emphasized product features based analysis customers' needs.Maintained friendly professional customer interactions. Assistant Sales Manager/Sales 01/2007 － 01/2009 Company Name City State LaFontaine Auto Group. I assisted customers purchase/lease new pre-owned vehicle, maintaining knowledge current purchase/lease options offered manufacture. I maintained best product knowledge entire product line. I also assisted New/Used Car Manager daily activities departments include lot inventory management, deal structure closing I held certifications sales associates. I completed courses available Lead Management, Commercial Vehicle sales, Leaf Vehicle Sales Leader, product knowledge training. New/Used Sales Consultant. General RV. I assisted customers purchase perfect Recreational Vehicle family. Extreme product knowledge required due multiple line inventory, floor plan availability. I consistently top 10 sales force volume gross production. Assistant Used Car Manager/Sales 01/2000 － 01/2005 Company Name City State Bill Fox Chevrolet. I assisted customers vehicle purchase/lease. Through excellent counseling product knowledge. I also assisted Used Car Manager daily activities Used Car Department. I consistently awarded ""The legion Leaders"" award General Motors ongoing excellent CSI marks product training. Used Car Manager 01/1998 － 01/2000 Company Name City State Used Car Manager. Expressway Ford. I managed used car inventory include; appraisal's, auction purchases sales, wholesale, deal desking, ongoing sales training, daily responsibilities Used Car Manager. Under management gross per unit improved less $800 per copy $2000 per copy. I trained sales staff though greater knowledge sales process entire product line, also income substantially increased. The implementation management processes procedures recognized Ford Motor Company's Regional Sales Director acknowledgment dealerships stunning success. General Sales Manager 01/1996 － 01/1998 Company Name City State I responsible inventory locations total approximately 200 units. I also maintained daily functions store personnel scheduling, deal desking, finance submissions, advertising print media form, floor plan management, much more. Under management owner's able open second location due increase gross per/unit profit. I also implemented many policy procedures enhance capabilities stores performance. Sales/Assistant Used Car Manager 01/1991 － 01/1996 Company Name City State New/Used Car Sales Professional/ Assistant Used Car Manager. Albert Chevrolet. I assisted customers vehicle purchase/lease needs excellent counseling continued knowledge current rebate availability well product knowledge ensure customers best selection vehicle. I also assisted Used Car Manager daily activities Used Car Department. I awarded ""The Legion Leaders"" General Motors volume sales, high customer satisfaction, completion General Motors product knowledge training sales training material. Munitions Systems Specialist 01/1985 － 01/1988 Company Name City State Munition Systems Specialist: I assembled, disassembled maintained non-nuclear tactical weaponry. Education Medical Engineering Business Management 2 yrs. Baker College Professional Meetings AAGI Finance Management Course Several motivational skill building seminars Work-shops. City State Interests Legion Leaders, Nissan Certified, United States Air Force Honorable discharge United States Air Force My activities always include family. We like camp, cannoe, hunt plan great vacations Additional Information Honors Activities Legion Leaders, Nissan Certified, United States Air Force Honorablele discharge theUnited States Air Force My activities always include family. We like camp, cannoe, hunt plan great vacations Skills advertising, benefits, Business Management 2, closing, Consultant, counseling, customer relations, customer satisfaction, documentation, Finance, floor plan, forth, GMC, inventory management, inventory, Law, legal, Director, Meetings, 2000, personnel, problem solving, processes, purchasing, Selling, Sales, sales training, scheduling, seminars, phone skills, unique, Work-shops",FINANCE
"SOUS CHEF Work Experience Sous Chef Jul 2010 Company Name － City State Assisted cooks preparation green salads, fruit salads pasta salads. Worked sauté fry stations. Plated distributed completed dishes waiters. Improved accuracy filled orders changing procedure sharing tickets. Took inventory placed orders, assisted food beverage operations. Front Desk Agent Company Name － City State Assisted Property Coordinator daily tasks worked hotel computer programming systems Worked HR department control staffing perform employee performance evaluations. Handled property functions daily basis ensure best performance persistent upgrading customer service, employee proficiency, performance, marketing, property ambience income. Handled room reservation Adjusted auditing reports Received send telephone messages facsimiles. Front Desk Manager Jan 2013 Jan 2014 Company Name － City State Process guest registration including calculation collection payment Conduct night audit assigned Processed financial transactions including verification processing credit card transactions accordance company policies procedures complete shift reports Maintain room status inventory Respond guest inquires request regarding hotel services, reservations, local attractions, directions, etc. Efficient several software systems PBX OPERA Perform work duties accordance safety security policies procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track enrollments reward members Maintained excellence according IHG's standards monthly enrollments Completed several IHG Rewards Compliance training seminars. Baquet- Front desk Jan 2010 Jan 2013 Company Name － City State Assisted administration work, contracts, contract changes, certificates. Prepared access cards, ordered products. Selected right candidates company's needs. Became familiar various laws ADA, FMLA, Workers Compensation. Front Desk Agent Jan 2011 Jan 2012 Company Name － City State Accomplished appointment scheduling, data entry revenue management, met sales goals. Interact customers daily basis via face face multi-line phone Prep Cook (Banquet Upheld Department Health policies maintaining sanitary pleasant dining environment Prepared meals customer satisfaction performed inventory management. Shift Supervisor/ Host Jun 2007 Dec 2007 Company Name － City State In charge hosts/ hostesses time shift supervisor, responsible front house. Checked time sheets ensure employees clocking properly, trained new employees POS system. Perform work duties accordance regulations OSHA, HAZCOM, Blood Borne Illnesses. Career Overview A highly- motivated, productive customer-focused team player strong communication, interpersonal, organizational, time management, analytical problem solving skills. Reliable dedicated ability grasp apply new procedures quickly; organize prioritize tasks meet deadlines adapt readily new challenges. Core Strengths Promoting hotel facilities Customer service Hospitality Supervising Resolving guest disputes Project Management Marketing Experienced multiple reservation systems Strong influencing communication skills. In-depth knowledge hotel, hospitality, leisure service sector. Able identify, understand give priority urgent issues. Working long hours, pressure tight deadlines. Accounting Revenue Management Accomplishments Hilton Garden Inn Opening Team Member Woodbridge, Virginia Educational Background Master's Business Administration 2015 Stratford University － City State GPA: GPA: 3.8 Magna Cum Lade Business Administration GPA: 3.8 Magna Cum Lade Bachelors Arts Hospitality Management 2013 Stratford University － City State USA Hospitality Management Associate Applied Science Advanced Culinary Arts 2010 Stratford － City State USA Advanced Culinary Arts (C.C.) Certifications Trainings City State TIPS certified CPR-AED Certified Certified Food Handler, State Virginia Food Management Professional, State Virginia IHG Training OnQ Training Certified Culinarian 2010 Skills ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer service, data entry, Department Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor,",CHEF
"CASHIER Career Focus To obtain position company utilize skills lead career. I hard working individual great problem solving skills well fast learner. I looking personal training opportunity help reach full potential. Core Qualifications Nutrition supplement familiarity CPR First Aid certified Basketball coach (Former Division II Player) AED certification Fitness equipment expertise Personable friendly Planning/coordinating Professional demeanor Organizational planning Detail oriented Weight training expertise Dedicated Education Training Fitness Nutrition Certification Personal Training Certification Nutrition Science, Human Anatomy Physiology Weight Loss Management 2013 National Academy Of Sports Medicine City State Coursework Health Physical Education, Exercise Science Kinesiology, Personal Trainer Certificate, Attended seminar Weight Loss Management, Coursework Nutrition Science, Human Anatomy Physiology Bachelor Science Nutrition Science, Human Anatomy Physiology Clark Atlanta University City State Coursework Nutrition Science, Human Anatomy Physiology Member Biological Science Club 3.12 GPA Accomplishments Recruited 63 new members fitness center first 2 months employment. Interests Anything involving physical fitness, Jogging, Playing football basketball, weight lifting cycling. Work Experience Cashier Current Company Name City State Prevented store losses using awareness, attention detail integrity. Excelled exceeding daily credit card application goals. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Assisted customers store product complaints. Responsible ringing customers timely manner guaranteeing high level customer service. Fitness Sales Ambassador 04/2015 Company Name City State Identified prospective customers using lead generating methods performing average 60 cold calls per day. Recognized top sales generator, first two weeks employment .Retained ensured proper handling care 150 existing client accounts. Consistently met exceeded department expectations productivity accuracy levels. Contributed 40% increase sales personal training department. Contributed operation clean, friendly well maintained health club. Recorded training sessions maintained package rates client. Re-racked weights maintain neat, organized clean club. Encouraged motivated members attend group fitness classes. Mediated club employee relations matters club fitness employees .Mediated club employee relations matters club fitness employees. Gym Coordinator/ Personal Trainer 05/2014 09/2014 Company Name City State Contributed 22% increase sales personal training department. Taught clients modify exercises appropriately avoid injury. Assisted older adults weight training programs setting equipment providing detailed instructions. Carefully evaluated member needs assisted achieving personal fitness goals. Re-racked weights maintain neat, organized clean club. Counseled clients proper nutrition exercise habits. Tracked class attendance monitored class size gauge effectiveness promotions. Promoted club programs, products services participants.Corrected dangerous movements suggested alternate exercises. Sales Marketing Intern 05/2013 08/2013 Company Name City State Recognized top sales generator, increasing sales level 40% 2013 summer alone. Consistently met exceeded department expectations productivity accuracy levels. Identified prospective customers using lead generating methods performing average 60 cold calls per day. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Financial Compiled inventory lists worked vendors product pricing special orders. Handled high volume sales cash, credit gift card transactions, balancing cash draw end shift with. 100% accuracy rate. Assistant Personal Trainer 03/2008 09/2010 Company Name City State Taught clients modify exercises appropriately avoid injury. Assisted older adults weight training programs setting equipment providing detailed instructions. Contributed operation clean, friendly well maintained health club. Recorded training sessions maintained package rates client. Guided clients safe exercise, taking account individualized physical limitations. Carefully evaluated member needs assisted achieving personal fitness goals. Intern 06/2007 07/2007 Company Name City State Duties included: making changes property contact database, updating rent schedules small tenants occupying spaces less 2,000 square feet, ran weekly tenant reports verify late paying tenants, ran weekly reports verify start end dates tenants started training running detailed reports used assistant property managers I currently train number fellow students Spelman College Clark Atlanta University 3 days per week. Work outs include cardiovascular exercises weight lifting circuits. Sales Associate Current Company Name City State Researched identified nutritional components foods, diets menu choices. Prevented store losses using awareness, attention detail integrity. Organized weekly sales reports sales department track product success. Worked team member performing cashier duties, product assistance cleaning. Professional Affiliations NAACP, Pre Professional Honors Society, WISE Program, MBA RISE Program, FBLA Member, Poetry Club, HOSA Member, Sports Broadcasting Correspondent, Spanish Club Skills Cash handling Able lift 100 pounds Professional friendly Careful active listener Additional Information Extra-Curricular Activities Anything involving physical fitness, Jogging, Playing football basketball, weight lifting cycling. Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program A nonprofit reading program geared toward innercity boys ages 59 years age), Westlake High School Contributed HOSA blood drive Assisted 89 year old football team South Fulton County (responsible running passing drills, running work outs warm exercises), St. Jude Contributor Week long events Clark Atlanta University proceeds given St. Jude Hospital Breast Cancer Awareness Walk Participant",FITNESS
"SENIOR HR BUSINESS PARTNER Summary Human Resources Professional 8 years experience human resources recruiting. Expertise Employee Relations Recruiting. Highly driven achieve company goals. Highlights HUMAN RESOURCES MANAGER Extensive background HR Business Partner affairs, including experience in, staff development, mediation, conflict resolution, benefits compensation, HR records management, HR policies development legal compliance. Demonstrated success negotiating win-win compromises, developing teambuilding programs, writing policies, job descriptions management reports. HR SKILLS Employment Law FMLA/ADA/EEO/WC HR Policies Procedures *Staff Recruitment Retention Employee Relations Benefits Administration *Orientation On-Boarding Training Development Organizational Development MS Office (Word, Excel, PowerPoint, Access, Outlook) Experience Senior HR Business Partner August 2013 Current Company Name － City State Organized start new call center opened September 2013. Played key role recruiting, hiring, onboarding 1,000 employees startup new location. Key Results: Administers human resources activities assigned office, ensuring compliance relevant laws, regulations, policies, procedures. Perform variety professional level tasks multiple functional areas HR, including benefits, compensation, recruiting, professional development, employee relations. Acts liaison employees headquarters. Prepares Personnel Action Notices (PANs) enters data PeopleSoft. Designs runs queries prepares various reports requested management. Facilitates new hire orientation sessions, may prepare orientation packages. Maintains current knowledge relevant human resources procedures practices, relevant labor laws. HR Safety Manager August 2010 August 2013 Company Name － City State Currenlty operating MarJac poultry one largest privately owned poultry companies US. Promoted within HR/Safety Manager demonstrating strong work ethic. Worked senior management create HR policies procedures; recruit employees; develop orientation, training, incentive programs. Manage leave-of-absence programs personnel records; administer benefits enrollment handle HR generalist workplace issues. Key Results: Played key role reorganizing Waynesboro complex establishing sound HR principles. Structured managed programs policies areas training, compensation structures, benefits packages, incentives new-employee orientation. Fostered teamwork/open-door environment conducive positive dialogue across organization. Managed Workers compensation program four locations. Utilized preferred providers list trained managers associates procedures follow case injury. Wrote trainings cover issues including disciplinary procedures, code conduct, FMLA policy, attendance policy, benefits information. Implemented organized I9 everify procedures ensure compliance federal regulations. Managed locations compliance Department Of Transportation regulations, OSHA regulations, Department Environmental Quality compliance. Conducted pre-employment, post accident, random drug screens. Managed staff reductions. Resolved disciplinary actions salary hourly employees. HR Supervisor August 2008 August 2010 Company Name － City State Poultry processing plant employing 1,000 employees. Responsibilities included broad range HR functions, including training employees, administering benefits, overseeing disciplinary action managing HR records. Key Results: Trained members management interviewing techniques best practices, conducting workshops one-on-one coaching sessions contributed sound hiring decisions. Projected daily staffing needs maintain adequate staffing levels. Managed hourly cleaning staff, HR/safety clerks. Managed new-hire orientation program include HR information company resources. Education Bachelor Science (BS) Business Administration 2008 UNIVERSITY OF SOUTHERN MISSISSIPPI － City State Business Administration Activities: Worked 40+ hours per week concurrently college mechanic Howard Transportation. Professional Affiliations Complete ongoing training areas compensation benefits, employee labor relations, leaves absence, workers' compensation workplace safety/security. Skills ADA, benefits, Benefits Administration, call center, coaching, conflict resolution, Employee Relations, training employees, senior management, functional, hiring, HUMAN RESOURCES MANAGER, human resources, HR, teambuilding, Law, legal compliance, managing, mechanic, mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, negotiating, Organizational Development, PeopleSoft, Personnel, Policies, Quality, Recruitment, recruiting, Safety, sound, staff development, staffing, Structured, teamwork, Transportation, workshops",HR
"SENIOR STUDENT FINANCE SPECIALIST Summary A dedicated focused business professional 12 years extensive experience analyzing researching data find solutions issues. An expert investigation critical thinking, well detail oriented individual adaptive change, building relationships teams managers. I currently seeking career skills abilities useful company well challenge growth. Experience Senior Student Finance Specialist January 2010 Current Company Name － City State SUMMARY I dedicated focused business professional 12 years extensive experience analyzing researching data find solutions issues. I expert investigation critical thinking, well detail oriented individual adaptive change, building relationships teams managers. I currently seeking career skills abilities useful company well challenge growth. Evaluates students' Financial Aid's compliance schools' regulations control. Assessments include: ISIR c-code evaluation, Loans Grants eligibility, grades attendance reviews, QA miscellaneous documents Proof HS graduation. Responsible performing daily Title IV Tuition Refund calculations. Maintains students' general ledger assuring Academic Years balanced. Main adviser students' credit balances assisting teams departments. Processes National Student Loan Database (NSLDS), Student Status Confirmation Reports (SSCR) submit accurate reports time, thus keeping compliance. Emphasis time management meet month end quarter end deadlines. Supports interdepartmental teams regarding issues school students. Ample use Microsoft Excel vlookups, pivottables, formulas, creating simple macros, etc. Promoted Student Accounts Processor responsibilities included postings ledger (Financial Aid funding, credit card refunds ACH returns, reapplications payments CampusVue, reviewed Agency Sponsors, sent wires Higher One.) Takes projects needed, well works weekends month/quarter end. Invoicing Associate January 2008 January 2010 Company Name － City State Researched assigned correct identifiers customers based regions. Performed updates movements customers based regions. Utilized independent decision making skills assignment use diverse software, computer applications. i.e. TCAM, Execustar, SAM, SAART Web, CIAM, Q Messenger). Resolved issues concerning accounts wrong channels Sales Operation Lead. Retained database determining customer's legal corporate structures hierarchies. Created procedures TCAM usage new hires future references. Adjustments Associate January 2007 January 2008 Company Name － City State Investigated adjusted Item Processing Center's bank teller errors based regions. Processed requests items posting twice, missing items, source receipt, listed enclosed, photo original items, encoding errors, missing cash letter items. Validated Bank America's adjustments Banco Popular debiting crediting appropriate accounts. Performed debits accounts engaged fraudulent cashing Social Security checks created Protest Letters customers. Attended telephone inquiries pending credits cases internal external customers along correspondent banks. Processed several charge-off items past due deadlines order accurately debit credit affiliated banks. January 2003 January 2007 Company Name － City State Proof Processor promoted Teller Processed customer's transactions, performed bank mail night drop deposits. Balanced ATM, coin vault, cash vault, monetary instruments (Travelers checks, Money order Official checks) daily. Answered customer's inquiries questions attended telephone calls customer services assistance. Reviewed teller transactions, corrected errors, balanced accounts question. Entered checks corrected rejected items proof processing machine manually looking check question typing amount. Performed entire end night duties balancing accounts adding totals affiliated banks mailed La Salle Federal Banks. Assigned role audit co-workers assume supervisory position weekend proven track record dependability Created training procedures Item Processing Department First American Bank, banks also processed FAB. Education Bachelor's Degree Business Administration December 2006 University Illinois Chicago － City State Business Administration Master's Degree Business Administration Accounting April 2012 American Intercontinental University Online － City State Business Administration Accounting Skills Academic, photo, Agency, ATM, c, computer applications, credit, critical thinking, customer services, Database, debit, decision making, detail oriented, Financial, general ledger, Grants, ledger, legal, Letters, macros, Microsoft Excel, mail, Money, works, Processes, QA, researching, Sales, supervisory, telephone, time management, typing",FINANCE
"BUSINESS DEVELOPMENT ANALYST Summary I seeking career Product Control Analyst diverse multinational company value integrity, courage, good leadership disposition, enthusiastic leaning, teamwork, performance; comprehensive academic experience finance, accounting, investment management effectively utilized. Highlights Superior time management Financial accounting control management Financial analysis reporting MS Office Suites QuickBooks Advanced computer proficiency Analytical problem solving abilities Critical thinking deadline driven Strategic financial planning modeling Proficient SAP (FICO) Business analysis valuation Budgeting Forecasting planning Accomplishments Led development two financial reporting methods measure productivity efficiency two giant Oil gas companies. Experience Business Development Analyst August 2012 Current Company Name － City State Managed budget forecasting, goal setting performance reporting accounts. Analyzed legal documents, including wills, insurance policies corporate contracts. Designed created weekly monthly spending reports. Coordinated underwriters, lenders, loan managers securitization teams manage portfolios. Oversaw investment portfolio analysis, file maintenance broker verification. Delivered performance updates, quarterly business reviews planning meetings.Optimized current revenue streams networking additional business prospects established clients. Planned strategic brand-building events expand product portfolio. Contacted new existing customers discuss specific products could meet needs. Identified, coordinated participated client relationship-building activities meetings. Answered customer questions regarding products, prices availability. Generated new accounts implementing effective networking content marketing strategies. Developed strategies processes increased patronage customer base company Effectively managed development, implementation insurance policies insurance holders Evaluated business trend adopted strategies ensure customer satisfaction Maintained strong relationships existing accounts develop new accounts Prepared proposals, managed various meetings presentations potential customers Provided quotes customers, process premium payment, issued policy update. Correction Family Liaison Officer (Part Time) July 2009 Current Company Name － City State Routinely reviewed housing assignments reassigned inmates needed. Informed inmates visitors rules, safety security procedures responsibilities.Maintained daily logs shift activity. Diligently implement visitation, safety, security rules, procedures, precautionary measures Received inspected mail, property supplies visitors behalf designated inmates Directed activities inmate working maintenance, operations, projects Prepared, processed maintained forms, reports, logs, records activity journals Completed new intakes paperwork, *ngerprints, searches, material issued supplies inmates. Customer Service Associate July 2009 July 2012 Company Name － City State Performed registers audit, assisted preparing maintaining inventory records Supervised front end cashiers organized store, including checkout desk displays Operated cash registers processed gift cards, coupons, payment modes accuracy Performed sale opening closing procedures, including counting cash register Effectively handled customer relations issues accordance company policies. Account Finance Officer January 2007 February 2009 Company Name － City State Managed accounting operations, accounting close, account reporting reconciliations. Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. Performed general accounting finance functions including: Developed financial modelling using excel spreadsheet analyzed, report financial statements Preparation journal ledger entries, account analysis balance sheet reconciliations. Built maintained databases forecasting future financial performance Presented reports economic trends business enhanced process improvements Managed account payables receivables. Researched resolved billing invoice issues. Education MBA Finance Management 2014 University Houston － City State GPA: GPA: 3.80/4.00 GPA: 3.80/4.00 BBA Accounting 2007 Ambrose Alli University － City State Nigeria Accounting Skills General financial accounting control Strong analytical attention detail Multi-tasking strong deadline driven Advanced computer skills (Microsoft Office suites Word, Excel, PowerPoint, Access) QuickBooks.",BUSINESS-DEVELOPMENT
"READING TEACHER Summary I highly motivated educator self-starter passionate commitment learners success growth. I accountable thorough history sound decision-making innovative skills helped plethora teachers students succeed. As professional educator extensive background student success, I also certified Life Success Coach. I look forward extending expertise teachers staff Van Buren Middle School. I believe student success inevitable competent, passionate, ""all in"" teachers stand side inspiring productivity essentially life long learners.. Highlights 97% senior student success rate (2016-2017) 15 years successful teaching experience(tenured) Hillsborough Alliance Black School Educators, HABSE Teacher Year 2016-2017 Teacher Year, Greco Middle School 2005-2006 Rookie Teacher Year, Greco Middle School 2002-2003 Experience Company Name August 2006 May 2017 Reading Teacher City State Reading Endorsed Helped students develop improve study methods habits. Used variety teaching methods lectures, discussions demonstrations. Improved 97% reading scores satisfy graduation requirements Met parents guardians discuss students' progress least per semester. Established positive relationships students, parents, colleagues administrators. Encouraged discussion class material promote critical thinking academic success Implemented remedial programs students requiring extra help Participated regular professional development training keep up-to-date new teaching. Company Name August 2013 June 2016 Sunshine Social Chairperson City State Collected faculty staff dues Planned organized school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End year luncheon Morale Booster Company Name August 2010 September 2012 On-Site Professional Developer City State Led 110 students improve test scores 37% first semester 2015-2016 academic year. Offered specific training programs help teachers maintain improve classroom management student success Used variety teaching methods lectures, discussions demonstrations promote student success Provided onsite training teachers staff Planned executed book studies faculty trainings Company Name August 2006 June 2009 Girls JV Basketball Coach City State Motivated encouraged student athletes best practices games Met prospective student-athletes discuss experience goals Created ran up-to-date relevant drills Monitored academic performance student-athletes addition athletic progress Helped develop participant's physical psychological fitness Maintained updated attendance forms insurance records Company Name July 2002 May 2006 VE Teacher City State Employed variety assessment tools strategies improve instruction classroom Attended variety professional development workshops centered learning goals, classroom management, student motivation engaging learning activities. Served various committees projects including Sunshine Committee on-site Chairperson Facilitated activities developed students' physical, emotional social growth. Encouraged students understanding others. Used positive reinforcement method redirect poor behavior. Conducted small group individual classroom activities students based differentiated learning needs. Worked average 20 students per class. Participated ongoing staff training sessions. Company Name August 2002 May 2006 Sunshine Social Chairperson City State Collected faculty staff dues Planned organized school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End year luncheon Morale Booster Company Name August 2002 May 2006 Girls Basketball Coach City State Motivated encouraged student athletes best practices games Met prospective student-athletes discuss experience goals Created ran up-to-date relevant drills Monitored academic performance student-athletes addition athletic progress Helped develop participant's physical psychological fitness Maintained updated attendance forms insurance records Education University South Florida 2002 Bachelor Science Varying Exceptionalities& ESOL City State University South Florida Master Science Educational Leadership School Administration City State Educational Leadership School Administration (on-going) Accomplishments Student Development Education Strategies Goal Setting Parent Communication Creative Lesson Planning Student-Centered Curriculum Planning Developed mid-semester evaluation students give feedback current curriculum suggest alternative course materials subjects remainder year. Motivated students engage course materials FSA, ACT SAT Regularly met parents discuss student issues course weakness areas improve success rate Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations Employed special educational strategies techniques instruction improve development sensory/perceptual-motor skills, language, cognition, memory Increased student reading standardized test scores 40% introducing effective learning techniques technology integration Skills Highly Effective Teacher Motivator Innovator Successful Leader Classroom Discipline Classroom Management Creative Lesson Planning Public Speaking Active Learning",TEACHER
"BUSINESS DEVELOPMENT MANAGER Summary An experienced manager highly motivated vast knowledge retail industry. As perfect role model team, able coach, give feedback, build morale, roll initiatives, make recommendations merchandising product presentation. Able handle high-profile hands-on management roles require commercial acumen creative flair. As exceptional person also able drive brand availability, willing take board new ideas adapt make own. I ambitious passionate everything comes strong sales service background allows thrive competitive challenging retail environments. Right ready qualified next stage already hugely successful career looking forward making significant contribution future employer Highlights •Organizational planning skills •Customer Service •IT skills Shopper,Tally,Voyager •Business commercial acumen •Drive, motivation initiative • Good Team player •Oral written communication •Numerical analytical ability • Creativity imagination •Ability lead motivate team •Influencing negotiation •Work pressure deadlines Accomplishments •Opened 4 EBO'S U.S.POLO Assn. stores Within franchise network PCH Life Style Ltd. •Opened 5 EBO's 50 MBO's brand John Players •Achieved Best B.D.M Award 0% shrinkage entire region. •Increased sales volumes 70% single financial year brands •Established market MBO (Denizen) Channel Coastal A.P. territory •Achieved Best Store Manager Award Highest sales month (January 2010) The Peter England store •Achieved targets EBO's •Opened first ever Double Brand store (U.S.POLO Assn. Flying Machine) Vijayawada, Andhra Pradesh 2011 Experience BUSINESS DEVELOPMENT MANAGER Mar 2014 Current Company Name － City State Handling Brand Ramond Develop sales marketing strategies drive sales growth assigned area. Develop manage efficient distribution network improve sales performance. Manage sales team sales growth revenue enhancement Conduct market research understand competitors market trends. Provide innovative ideas suggestions improve market presence. Coordinate Zonal Sales Manager enhance sales performance. Maintain relationship existing customers repeat business. Build sales culture sale centric atmosphere among team members. Maintain contacts financial center personnel, processionals personal contacts build referrals. Provide timely feedback sales personnel regarding sales performance. Provide trainings, educational workshops challenging opportunities enhancing career growth employees. Conduct business plan review meetings sales team. Develop creative promotional strategies attract customers. Appreciate contributions accomplishments sales employees proper rewarding mechanism. Develop performance improvement plan sales team meet performance goals Area Sales Exe Nov 2012 Mar 2014 Company Name － City State •Work involves selling popular Premium brand John Players. •Handling 11 EBO'S retail parameters. •Expansion MBO EBO business. •Monitoring trade operation entire Coastal Andhra Pradesh. •In charge 50+ Retail dealers Coastal A.P. •Development Trade Marketing Strategy achieve defined business objectives across product categories. •Shapes brand strategy, working brand team incorporate feedback affiliates, apply regional judgment align choices global leadership team. •Contribute Company's goals objectives improve brand, customer satisfaction productivity •Establishing channel strategies implementing associated plans. •Development trade promotional plan key customers channels. •Handling Field Venue Bookings Channel Sales. • For form communication directly indirectly linked Company/Brand equity works strict supervision taking responsibility Marketing Team. •Working closely key Retailers provide category shopper insights drive performance. •Managing motivating team increase sales ensure efficiency •Managing stock levels making key decisions stock control Retail Stores. •Analyzing sales figures forecasting future sales. •Analyzing interpreting trends facilitate planning. •Using information technology record sales figures, data analysis forward planning. •Dealing staffing issues interviewing potential staff, conducting appraisals Performance reviews, well providing organizing training development. •Ensuring standards quality, customer service health safety met. •Resolving health safety, legal security issues. •Responding customer complaints comments. •Organizing special promotions, displays events. •Attending chairing meetings. •Updating Team business performance, new initiatives pertinent issues. •Maintaining awareness market trends retail industry, understanding forthcoming customer initiatives monitoring local competitors doing. •Initiating changes improve business, e.g. revising opening hours ensure stores compete effectively local market BUSINESS DEVELOPMENT MANAGER Jul 2010 Nov 2012 Company Name － City State •Work involves selling popular premium brands FASHION QUOTIENT •Handling 4 MBO's FASHION QUOTIENT Stores, visual merchandising, operations etc. •It's inventive PCH Lifestyle Ltd. •Handling 18 EBO'S, visual merchandising, operations etc. •Training Store Manager product knowledge also sales pitch etc. •Retail Stores- Maintenance Supervising •Driving stores towards profitability organization •Providing value added services customers long term business relation -ship •Arranging different promotional activities store surroundings. STORE MANAGER Jun 2009 Jul 2010 Company Name － City State •Work involves selling popular brand Peter England •Touring sales floor regularly, talking colleagues customers, identifying resolving urgent issues; •Promoting organization locally liaising local schools, newspapers community general; •Dealing sales, required. •To give correct guideline C.C.A's motivate achieve store targets. FOOR MANAGER May 2008 Jun 2009 Company Name － City State •Work involves selling brands local brands •Leading team towards Floor Target Achievement •Serving customers • Arranging window displays • Ordering stock • Stock taking inventory • Cleaning store display area • Convening team meetings • Recruiting training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload •Assisting store operations Education MCA COUMPTER 2008 K.G.R.L P.G College － City State INDIA Post-Graduation MCA-from K.G.R.L P.G College (Affiliated Andhra University) year 2008 With 1st Class 71% Bachelor's Science 2005 K.G.R.L Degree College Bachelor's Degree Science, K.G.R.L Degree College (Affiliated Andhra University) In year 2005 60% Personal Attended ""Product Training"" Program Arvind Brands Ltd. At PCH Corporate Office. Communications Skills""& ""Costumer Service"" Workshop Madura garments Aditya Birla Group. Attended Training program ""INSPIRE ONE"" ""Building Sales Excellence Communication Profiling"" ITC LRBD Head Office. Personal Information Driving license: Qatar Valid Driving Skills •Proficient use of: MS-Office (Word/ Excel/ PowerPoint). •Voyager, Shopper 08, 09 ,Tally Focus Integrated ERP software Retail Garment Stores",BUSINESS-DEVELOPMENT
"CAD DESIGNER Summary Personable CAD Designer/Drafter communicates openly effectively involved, construction site workers company CEOs. Successfully sees projects initial planning stages completion.Highly skilled broad expertise. Successful anticipating future issues implementing creative solutions. Highlights Land development planning Erosion sedimentation control Technical plan execution Civil 3D AutoCAD specialist Water piping design Complex problem solver Advanced critical thinking Strong decision maker Map creation software Topographic studies Surveying Local municipality projects Land use approval process Construction surveying Permit applications Inland Empire regional knowledge Highly accurate Independent worker Experience CAD DESIGNER 01/2002 01/2003 Company Name City State Prepared standard engineering computations, surveys designs.Produced issued precise technical specifications data sheets.Controlled budget established company efficiency policies maximize profits.Surveyed project sites establish reference points guide construction.Monitor construction site progress managed issues arose. CAD DESIGNER 01/2003 01/2004 Company Name City State Prepared standard engineering computations, surveys designs.Produced issued precise technical specifications data sheets.Controlled budget established company efficiency policies maximize profits. SURVEY TECH 01/2004 01/2007 Company Name City State Prepared standard engineering computations, surveys designs.Produced issued precise technical specifications data sheets.Controlled budget established company efficiency policies maximize profits.Surveyed project sites establish reference points guide construction.Monitor construction site progress managed issues arose. CAD DESIGNER 01/2007 02/2008 Company Name City State Prepared standard engineering computations, surveys designs.Produced issued precise technical specifications data sheets.Advised project manager regarding construction material costs quantity calculations.Implemented complex design software drawing tools plan design transportation hydraulic systems. CAD DRAFTER 05/2008 06/2008 Company Name City State Drafted detailed drawings structures, specifying dimensions materials needed.Reported status design process cost analysis project manager.Collaborated builders see construction line drawings designs. MARKETING REP 07/2008 02/2009 Company Name City State Interviewed prospective clients learn financial needs discuss existing coverage.Processed applications, payments, corrections, endorsements cancellations.Called warm leads week expand client base.Promoted agency products customers person, telephone writing.Prepared necessary paperwork process insurance sales renewals. MARKETING REP 02/2009 04/2009 Company Name City State Interviewed prospective clients learn financial needs discuss existing coverage.Processed applications, payments, corrections, endorsements cancellations.Called warm leads week expand client base.Promoted agency products customers person, telephone writing. MARKETING REP 04/2009 06/2011 Company Name City State Promoted agency products customers person, telephone writing.Processed applications, payments, corrections, endorsements cancellations.Interviewed prospective clients learn financial needs discuss existing coverage. MARKETING REP 01/2011 02/2012 Company Name City State Interviewed prospective clients learn financial needs discuss existing coverage.Processed applications, payments, corrections, endorsements cancellations.Called warm leads week expand client base. DEPARTMENT SUPERVISOR 03/2012 05/2014 Company Name City State Delivered excellent customer service greeting assisting customer.Addressed customer inquiries resolved complaints.Stocked restocked inventory shipments received.Reorganized sales floor meet company demands.Directed supervised employees engaged sales, inventory-taking reconciling cash receipts.Determined staff promotions demotions, terminated employees necessary.Fulfilled customer shipping needs using UPS USPS methods.Completed weekly schedules according payroll policies.Maintained daily record transactions.Worked closely district manager formulate build store brand.Contributed merchandising ideas team sale meetings. CAD DESIGNER 05/2014 06/2015 Company Name City State Prepared standard engineering computations, surveys designs.Produced issued precise technical specifications data sheets.Controlled budget established company efficiency policies maximize profits.Surveyed project sites establish reference points guide construction.Monitor construction site progress managed issues arose. Education High School Diploma GENERAL EDUCATION 1995 CANYON SPRINGS HIGH SCHOOL City State USA Academic Achievement Award Art Captain basketball team Art Mt San Jacinto Community College City State USA Skills Civil 3D, AutoCAD, Civil Engineering Drafting, Office Skills, Coaching, Customer Service, Documentation, Leadership, Marketing, Problem Solving, Relationship Building, Self-Starter, Sorting, Troubleshooting",DESIGNER
"ADMINISTRATOR Executive Profile Accomplished Executive demonstrated ability deliver company oversight, committed cost-effective management resources quality performance. Skill Highlights Healthcare industry executive 20 years' experience including 16 years managing full service home healthcare facilities including profit loss responsibility, clinical operations management, quality improvement control, personnel/employee relations, recruiting, customer service business development. Strong leadership skills experience in: Strategic Planning Team Building Leadership Implementing Best Practices Contract Negotiations Human Resources Performance Productivity Improvements Finance Accounting/Profit Loss Accountability Budgeting Pricing Operational Management Time Organizational Management Collaborative Problem-Solving Core Accomplishments Professional Experience Company Name City State Administrator 01/2005 01/2015 Develop implement short long term plans. Establish clear objectives. Coordinates efforts business success. Responsibilities include: Full P&L responsibility; Sales market development; Financial status; Patient Care Delivery; Client Services; Strategic planning profitability accountable operations programs. Successful business growth development marketing programs, consistently increasing agency census course 9 years. Expanded Private Duty market successful performance productivity improvement; contract negotiations reimbursement strategies, consistently increasing agency census 31 240 course 9 years. Prepared analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement improving operational efficiencies. Effectively established clear objectives developed short long term plans business success. Cultivated strong relationships area hospitals, vendors/suppliers payer sources. Maintained high level business standards persistence diligence; high ethics Integrity. Led State Federal Regulatory surveys. Improved maintained efficiency HR functions, billing management clinical operations effective communication leadership abilities. Company Name City State Director Healthcare Services 01/2004 01/2007 Responsible staff providing daily patient care related office activities conducted accordance applicable law regulation. Ensured effective efficient delivery clinical services accordance agency standards values through: clinical management, billing functions management; regulatory compliance; staff supervision training, documentation Quality Assurance management. Maintained high quality patient care constant communication staff, teaching skills interacting clients staff, demonstrating excellent decision-making skills, teaching plans utilize principles teaching learning. Improved maintained clinical management persistence diligence, holding staff accountable leadership skills. Improved billing function related clinical operations effective implementation Best Practices operational management. Maintained State Federal regulatory compliance way staff supervision training, documentation oversight, HR related items effective communication among stakeholders. Company Name City State Clinical Director/Branch Manager 01/2002 01/2004 Leadership position ensuring effective efficient agency operations through: clinical management; billing functions management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among stakeholders; Medicare Conditions Participation compliance. Improved methods communication among staff ensure responsive coordination care activities occurred. Maintained State Federal regulatory compliance through: enforcing staff accountability, implementing processes procedures established Best Practices operational management, leadership abilities attention detail. Influenced team spirit motivation way interpersonal communication skills ensure consistent quality standards care delivered patients. Promoted positive work environment meet company goals. Company Name City State Authorization Specialist 01/2001 01/2002 Responsible follow pre-certification/authorization payer requirements multiple home healthcare agencies nationwide company. Ensured authorization planned care home health visits place prior service dates. Participated implementation roll new processes verification authorization home health agencies nationwide. Successful negotiations visit bill rates payer source/case managers needed. Follow-ups nationwide agencies regarding case management issues ranging 140 240 patient case load. Established ongoing relationships agency insurance case managers. Company Name City State Clinical Manager 01/2000 01/2001 Responsible direct patient care directing team clinicians. Perform staff assignments, scheduling patients needs, performing monthly Pre-bill UR audits, completing monthly infection control logs, proofing staff paperwork, managing accurate date charts, delegation staff members, coordinating Team conference meetings, participating on-call schedule, case managing patient load 45-50, collaboration patient care. Implementation Medicare PPS reimbursement policy. Company Name City State Staff RN 01/1998 01/2000 Direct patient care home setting. Maintenance patient load 7-10/day; participation on-call scheduling weekly Case Conference meetings; making appropriate allied health referrals; planning patient care start care discharge; providing care plan setting appropriate goals patient needs; implementing care plan activities acquired skills patient teaching indicated; providing support staff members managers. Successfully established effective patient outcomes quality care. Company Name City State Staff RN 01/1996 01/1998 Responsible direct patient care directed patient physicians. Promote restore patient's health collaborating physician multidisciplinary team members, providing support patients, co-workers supervising team members. Education Bachelor Science Healthcare Administration 2005 University Phoenix City State Healthcare Administration BS Healthcare Administration Registered Nurse 1996 Northwest Mississippi Community College City State Healthcare Administration Registered Nurse Diploma Nursing Registered Nurse Methodist Hospital School Nursing City State Nursing Registered Nurse Southwest Tennessee Community College City State Pre-requisite coursework working toward nursing degree Skills Accounting, agency, attention detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching Additional Information Licenses Registered Nurse, State Mississippi, 1998 Honors Graduated Honors, University Phoenix, Bachelors Healthcare Administration",HEALTHCARE
"DIGITAL MARKETING MANAGER Career Focus Digital Marketing Manager Accomplished professional digital marketing, digital project management, content management migration, SEO, social media web analytics. Identify, manage implement web based solutions variety online initiatives including multi-national/multi-lingual website development. Act technical lead digital marketing decisions keen ability keep projects moving forward face obstacles. Effective vetting technical specifications, industry research, vendor selection management internal external resources. A strong ability build rapport peers influence others along building relationships key decision makers. Manage offshore teams responsible re-engineering processes implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics Analysis Vendor Contractor Management Project Management Team Building Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis Summary Skills Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills Internet Presence SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash Acrobat Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight HTML, XML, CSS extensive experience several CMS systems. Knowledge JavaScript, Jquery, PHP Ajax. MS Project Visio (basic) Global marketing Media relations Professional Experience DIGITAL MARKETING MANAGER 12/2008 Current Company Name City State Coordinate congruently oversee diverse projects responsibilities, involve: Research industry knowledge prioritization, content, design, informative architecture, user requirements, user experiences site flow. Conceptualized, designed instituted website uplift. Directs disperses $1M budget, entailing: Scope, define, estimate manage budgets digital projects, including websites, search engine marketing social media campaigns. Function Art Director visual digital content surrounding external websites. Support company objectives promote branding, well consult stakeholders development web content. Lay clearly defined expectations development team, along receiving also. Communicate technical concepts non-technical staff clear concise manner. Innovatively promote unique opportunities web venues. Manage allocate workflow layoffs, train lead virtual website team overseas, additionally supervise staff work performance, including: Recruiting, hiring training, oversee career development activities. Utilize Search Engine Optimization (SEO) social media develop new business. Perform evaluations websites, research, deck preparation, in-person pitches education staff SEM best practices. ONLINE MARKETING COORDINATOR 09/2006 12/2008 Company Name City State Designed real-time application retrieve lawyer bios across 38 different offices. This process eliminated duplicate repositories saved duplicated efforts. Managed Internet profiles 2K lawyers, domestic internationally located. Gathered posted web articles, press releases, events, graphics video content. Organized, oversaw implemented strategic plans successful online alumni website, including: Tracking timelines, deliverables presentation project results. Created graphics online pages user friendly support web e-mail campaigns. Successfully evaluated behalf client alerts: email metrics, including delivery, open, and, clicks, conversion rates. Determined performance optimization made recommendations web data user behaviors. ELECTRONIC MARKETING SPECIALIST 05/2004 09/2006 Company Name City State Supervised daily website maintenance. Ensured aesthetic consistency servicing 250K key industrial decision makers. Incorporated cost-saving technologies saved company $20K. Managed enhanced automating processes tapped house technical expertise. Responsible maintained strict adherence $200K budget. Recruited, evaluated, hired supervised outside vendors. Planned projects uphold expected outcomes according schedule, well kept issues brought swift efficient resolutions. Co-created graphical elements PDF's, along traditional Internet avenues. Redesigned implemented highly effective email marketing campaigns assist driving traffic increase online sales revenue ensure corporate goals met. Fostered positive open relationships sales force upper management mitigate concerns promote successful online advertising programs, as: Banner text ads, video advertising online surveys. Created maintained marketing collateral; media timelines, stat sheets, sales guides Web reports. Education BACHELORS OF SCIENCE Web Graphic Design Liberty University New York University, CLE Mac Learning Center City State MANAGEMENT SKILLS FOR NEW SUPERVISORS: American Management Association, CLE Web Graphic Design Skills Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML",DIGITAL-MEDIA
"HR SPECIALIST Summary Possess 15+ years experience HR Classification/Compensation Lead HR Specialist, Recruitment. Managed recruitment efforts included qualifying candidates based documented knowledge, skills, abilities match organizational resource needs. Ensured candidate fulfillment preemployment process; i.e., background checks, drug screens, reference checks. Developed implemented competency skill-based pay programs variety occupations including medical (nurses), mechanical (machine operators), civil engineers. Led statewide review jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive middle management consultation toward acquiring class/levels roles necessary accomplish departmental goals objectives resulted mission successes. Training Development: Eight years experience training development included development delivery leadership management/supervisory skills acquisition. Additionally, developed policy procedural training including performance management, interaction management, ADA, prevention workplace violence sexual harassment. Skills Management consultation Negotiation Outlook E-Recruitment HR policies/procedures Provision excellent customer service Micro-soft applications: Word, Excel, PowerPoint Skills Problem-solve serve change agent ensure HR functions included organizational missions. Negotiate budget revisions include HR initiatives. Ensure excellent customer service delivery, provide state/federal soft-skills management/employee training. Conduct job analyses, well conduct compensation/job market analysis, deliver measure leadership training. Develop, implement, monitor performance management. Develop, implement, monitor personnel policies procedures, manage full-cycle recruitment. Experience 03/2016 08/2017 HR Specialist Company Name － City State Managed full-cycle recruitment efforts multi-state needs. Ensured candidate job qualifications matched minimum KSAs. Completed pre-employment processes (background checks, drug screens, reference checks). Conducted on-boarding/ orientation. Conducted initial phone screens recommended applicants on-site interviews. Contacted candidates salary/hourly wage offers. Negotiated start dates. 08/2014 06/2015 HR Analyst Company Name － City State Conducted analysis 50+ roles (250+ positions) within 10-month period. Recommended, developed, implemented new classification level-based evolution roles (IT, Security, Radiation classes). Conducted labor-market studies recommended, implemented, monitored compensation practices. Recruitment: reviewed, approved, referred candidates management's selection based documented KSAs required education experience requirements. Budget: daily contact budget manager ensure request additional salary needs included budgetary revisions/and legislative special requests. Salary administration: reviewed, justified, approved management requests salary adjustments based expanded variety scope responsibilities. Determined appropriate percentage increase status (temp/perm). 03/2013 06/2013 Manager, Classification/Compensation Company Name － City State Reduced established timeframe individual job analysis average four months 11 calendar days. Established requirement template project management communication plans. Prioritized assigned classification compensation studies reviews. Established coordinated recruitment referrals Cabinet Council State members. Conducted statewide FLSA evaluations resulted appropriate designations. Ensured legal/justified salary administration practices. 10/2012 02/2013 Manager, Recruitment/Classification/Compensation Company Name － City State Reduced backlog management-requested classification/compensation studies individual job reviews 100% w/in four-month period. Supervised recruitment efforts occupational needs hospital. Well-versed NeoGov (e-recruitment). Reviewed management requests occupational individual position studies toward upgrades, reallocations, downgrades, salary adjustments, competency skill-based pay programs nurses, mechanical trades, institutional services personnel. 06/2004 01/2013 Senior HR Analyst Company Name － City State Oversight HR classification/compensation activities 12 field HR managers analysts. Project manager variety occupational competency skill-based pay programs. Managed statewide competency-based-pay program nurses. Qualified applicants jobs. Reviewed approved requests salary exceptions career progressions, in-range salary adjustments. Led statewide FLSA designation analysis (18,000 employees). Processed reduction-in-force activities. Developed delivered training department-wide employees regarding variety regulations, laws, rules, policies, procedures. Ensured field HR managers fulfilled performance management initiatives. 06/2000 05/2004 Senior HR Analyst Company Name － City State Facilitated development statewide policies procedures competency skill-based pay programs. Partnered managers agency leaders create CBPs (technical soft-skills). Managed statewide skill-based pay program machine operators. 06/1996 05/2000 Training And Development Specialist Company Name － City State Assessed educational/training needs. Developed, delivered evaluated leadership, technical, administrative, state/federal-mandated employee training based ASTD principles. Served team lead development delivery statewide initiatives performance-based pay performance evaluations. Major contributor toward research development internal Ethical Practice Trainers/Educational Leaders. Education Training 2007 Bachelor Arts English Lit/Language NC State University － City State US",HR
"Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use Service Management software tools; Ability learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit remediation; IT asset tracking inventory audit; system security administration; support fortune 500 business users level 1, 2, 3 incidents; member high priority technology project teams; install, move, add, change PC's, Network, Voice communications; Coordination critical 3rd party service providers ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability develop detailed technical instructions processes; Ability organize periods competing priorities; Communicate well levels management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, 2013 Proficient Microsoft Word, Excel, Access, Project, Visio; Proficient use Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City State Provide customers strategic guidance regard IT technology defining software, hardware network requirements, developing agreed solutions implementing new systems; assist customers change-management activities, designing, testing, installing monitoring new systems Independent objective advice use IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop Desktop rebuilds hdd recovery; virus malware removal; system clean up; WIFI maintenance (installation removal WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City State Symantec Endpoint Protection Administrator; BigFix IT Asset Software; Inventory System Administrator; JAMF Administrator using Casper Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop Desktop standard design implementation; IT Asset Inventory auditing reporting; Windows XP Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability experience managing vendor relationships; Build manage capital budget yearly hardware refresh, 2 4 million; HP/Dell/Lenovo Systems; Research recommend infrastructure platform tools technologies; Ensuring architectural products meet future customer needs; 3rd level support XP/Windows 7 IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting platform levels laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers networks new Richmond, VA headquarters; Duties included preparation equipment, telephony diagnostic, testing network devices including server, tape libraries, switches; Perform weekly on-call rotation, 24/7 hour response urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems end users older systems replaced, PC life cycle management refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, public folders, using Lotus Notes 6.5 Microsoft Outlook; Assist user support installation software proprietary standard hardware configurations; Assist network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, new equipment orders; Support enterprise mobile devices corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation IMAC projects; Service Level Agreement Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City State Resolve computer lab user incidents; Troubleshoot networking PC incidents classrooms lab; Timely, accurate escalation critical technology incidents; PC component troubleshooting replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students lab assignments. Education Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE Management Information Systems Information Systems Technology City State Management Information Systems Information Systems Technology High School Diploma CENTRAL HIGH SCHOOL City State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b",CONSULTANT
"BRANCH BANKER Summary Secure position utilize strong communication organizational skills, customer service background ability work well people. Skills Notary Medallion Microsoft Word, Excel Detail oriented Experience 07/2004 Current Branch Banker Company Name － City State Provide exceptional customer service business retail customers Understand financial needs customers building deepening relationships Open service customer accounts efficient professional manner Actively participate outbound sales efforts expand customer base Prepare participate weekly team sales meetings daily huddles Loan Officer-Applications, Submissions, Customer documentation, Close, Book. 06/2003 07/2004 Branch Supervisor Company Name － City State Managed coach team maintaining workforce stability insuring knowledge bank products, procedures, polices Managed daily branch operations including limited cash standards, regulations, compliance weekly, monthly, quarterly, annual audits Understand financial needs customers building deepening relationships cross-selling bank products services Develop expand new existing consumer commercial accounts. 10/1986 09/1998 Retail Banking Officer Company Name － City State Oversee Branch operations manage teller staff ensure following bank's policies procedures Open service customer accounts efficient professional manner Provide exceptional customer service consumer commercial customers Identify refer prospects business partners Loan Officer-Applications, Submissions, Customer documentation, Close, Book. Education Training Diploma Hammonton High School － City State Skills Book, coach, customer service, Detail oriented, documentation, financial, meetings, Excel, Microsoft Word, policies, retail, selling, sales",BANKING
"LEAD ENGINEER FLUID SYSTEMS AND THERMAL ACCESSORIES Summary Forward thinking Mechanical Engineer several years experience product design development, process improvement, project management, quality assurance, comprehensive understanding design processes, manufacturing methods sound engineering principles. Skilled use engineering tools FEA, UG NX, GD&T Lean Six Sigma strong understanding engineering mechanics, principles, materials. Demonstrated leadership skills optimize collaboration departments produce high-quality aerospace hardware. Highlights Comprehensive understanding engineering design principles. Extensive experience use computer aided design tools UG NX, SolidWorks. Excel minimum supervision. Experienced GD&T manufacturing support Lean Six Sigma Certified. Field investigation customer support fluid system hardware. Headed process improvement projects. Project Management experience. Understanding export licence various hardware technology. Writing technical requirement documents. Experience Company Name September 2016 Current LEAD ENGINEER Fluid Systems Thermal Accessories City State Design Premix Liquid Fuel delivery system GE 9F.04 9HA.02 Instrument Air system design specification GE Gas 9F.04 Provides hazmat specification based IBC various gas turbine skids. Design water supply skids accessories purging cooling combustor nozzles. Conduct FMEA analysis new products. Size select various gas turbine accessories fuel pump, filters, pressure transducers, water pump based CFD combustion requirement. Work supplier design control valves mixing valves various fluid system. Company Name June 2015 September 2016 DESIGN ENGINEER Military Commercial Engine Fluid Systems City State Provide design redesign requirements specifications fluid system test hardware. Review provide engineering substantiation Material Review Board documents vendor components. Investigate field related failures military engine fluid system components. Leads component upgrades improvement projects fuel systems. Establishes test procedure afterburner fuel components, fuel pumps, Mechanical engine control units. Provide technical engineering requirement Vendor Substantiation documents. Review approves functional dimensional changes fluid system component request vendor. Reviews approve component repair request vendor military engine fluid system hardware. Provides engineering support manufacturing engineering. Design specification CF34 Fuel metering unit. Design specification gear centrifugal pumps. Investigate field related component failures. Lead cost reduction product improvement projects. Establish test procedure pump ripple, vibration compressor discharge dynamic response new hardware. Support approve vendor design changes. Redesigned fuel metering unit components fuel metering valves, pressuring discharge valves, electrohydraulic servo valves. Design wet rig emulate aircraft engine environment test hardware responses aircraft duty cycles start, acceleration, idle, take-off, burst, chop, slew, deceleration. Company Name February 2012 January 2015 DESIGN ENGINEER New Product Definition City State Performed preliminary detail design engine hardware. Performed interprete FEA Analysis design reviews assessment. Ensured technical requirements components met Assigned ITAR/Export license technical data hardware. Signed engineering drawings. Maintained depth knowledge product, technical details. Conducted weekly reviews configuration hardware identify design assembly issues correction. Reviewed approved engineering drawings manufacturing. Collaborated GE partners identify resolve assembly issues. Reviewed Engine Assembly Drawings. Assigned work supervise Contractors Controls PDE. Headed Technical Document review team. Mentored new hires co-ops. Conducted design review hardware Company Name June 2007 January 2012 DESKSIDE SUPPORT TECHNICIAN IT SUPPORT City State Set up, tested configured networks, desktops, laptops printers. Performed routine software hardware updates. Performed routing preventative maintenance computers. Coordinated hardware software repair processes outside vendors. Resolved technical issues clients person, phone e-mail. ​ Company Name September 2004 June 2007 Account Associate City State Set new Xerox printers copiers client use. Identified equipment options satisfy client needs. Developed new equipment training materials clients. Gathered usage data generate monthly usage cost. Performed maintenance equipment. Education University Dayton 2016 Master Science Mechanical Engineering City State USA Miami University 2012 Bachelor Science Mechanical Engineering City State USA Kwame Nkrumah University Science Technology 2002 Bachelor Science Agricultural Engineering City Ghana Accomplishments Designed FADEC Cooling system GE LEAP 1A 1C Engines. Designed Booster Anti-ICE System Passport 20 Engine. Designed Ignition Leads GE Passport 20 engine. Improved Technical Document Cycle time. Redesigned, improve wear IPV DPRV CF34-8 Improved On-wing time CF34-10 FMU redesigning environmental seals. Skills Solid Edge UG NX6 -NX10 Teamcenter Digital Engine Visualization. GD&T FEA/ ANSYS Modifying designs. Lean Six Sigma Adobe Photoshop AUTOCAD Microsoft Projects Microsoft Visio Microsoft Office FEA/ Abacus LabVIEW Visual Basic C++ Matlab Data Acquisition Solid Works",AVIATION
"GENERAL ACCOUNTANT Professional Summary I around 6 years experiences field Accounting banking works, Egyptians foreign companies, I'm really honored introduce hardworking, good Communication skills, highest level integrity, honesty, loyalty, strong beliefs, goal orientated, sober habits desire produce best work. Areas Expertise Abdul Aziz Abdul Ghafar Ahmed) Final accounts Balance Sheet Ability deal accounting program (QuickBooks). Ability make financial statements, accounting cycle excel. Skill Microsoft word. Skillfulness computer. Work Experience 06/2014 10/2016 Company Name Completion opening customer account using National bank Egypt system. Checking requests opening account make sure compatible Egyptian standards opening account. Serving 50 branches per day complete nearly 500 accounts per day. Customer Service Green Towers Egypt, Alexandria. 03/2013 05/2014 Dealing directly customers either telephone, electronically face face. Respond promptly customer inquiries. Handle resolve customer complaints. Provide pricing delivery information. Set new customer accounts. 1|Page. E-mail:Hassan_aly1014@yahoo.com Mobile phone :( +2) 01207673477 Process orders, forms, applications requests. Organize workflow meet customer timeframes. Manage customers' accounts. Keep records customer interactions transactions. Record details inquiries, comments complaints. Record details actions taken. Maintain customer databases. 10/2011 02/2013 General Accountant Company Name － City Job Description:. Preparation Financial accounting reports presentation Financial Manager. Prepare reports weekly monthly revenues expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Review process expense reports. Assist preparation coordination audit process. 08/2010 09/2011 General Accountant Company Name Job Description:. Preparation Financial accounting reports presentation Financial Manager. Prepare reports weekly monthly revenues expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Courses: Has fulfilled requirements final accounts Balance Sheet contracting accounts guide accountant center grade excellent. Education May 2010 Trained Accountant Walid Hamdy Hashem office Account solution Jan Alexandria University Personal Information Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted Languages Arabic mother tongue. Good written spoken English. Skills accounting, Accountant, Arabic, Balance Sheet, bank reconciliations, com, resolve customer complaints, Customer Service, databases, delivery, E-mail, English, expense reports, Financial, Financial accounting, financial statements, forms, general ledger, Lecturer, excel, office, Microsoft word, Page, pricing, QuickBooks, telephone, phone, workflow, written Additional Information Personal details: Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted 3|Page",ACCOUNTANT
"HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET COORDINATOR (HEDIS) Career Focus Committed motivated Administrative Assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Energetic, results-oriented team-player eager bring strong administrative skills growing company need top-level support. Responsible Office Manager versed mediating employee conflict running efficient daily business operations. Effective Organization Communication Skills Master New Concepts Quickly Initiate Document Control Processing Information High Level Customer Service Detail Oriented Report Composing Document Presentation Thorough Investigation Monitoring Patrol Crowd Control Access Core Qualifications Microsoft Office Suite expert People-oriented Organized Exceptional communicator Deadline-oriented Schedule management Report analysis Medical terminology Experience Healthcare Effectiveness Data Information Set Coordinator (HEDIS) 08/2013 Current Company Name City State Healthcare Effectiveness Data Information Set Coordinator (HEDIS). Educate inform members past due clinical services improve member health outcomes increase Health Plan HEDIS rates. Make outbound calls members; providing assistance obtaining services assisting appointment scheduling, arranging transportation, conducting reminder calls and/or emails. Conduct HEDIS provider chart request calls faxes support medical record capture HEDIS supplemental data review abstraction. Record document member provider outreach activity using Microsoft Office Suite applications web-based technology. Review member Health Plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data determine need services using Health Plan proprietary information system. Identify refer members internal programs services like Case Management Disease Management. Maintain strict confidentially ensure compliance Health Insurance Portability Accountability ACT (HIPAA) outreach activities. Managed incoming outgoing calls busy medical office. Successfully established effective systems record retention creating database daily correspondence tracking. Scheduled confirmed appointments entire management team. Loss Prevention/Security Officer 12/2011 02/2013 Company Name City State Partnered local store management meet strategic loss prevention objectives. Executed internal external surveillances using state-of-the-art detection investigation systems. Prepared data property damage reports, recording malfunctioning facility equipment, attended weekly staff meetings discuss damage reports. Detected apprehend shoplifters, processing recovering merchandise, prepared case reports theft details maintained effective relationship local law enforcement agencies. Represented Macy's court proceeding related apprehensions ensured high execution company security measures designed control store shrink. Developed staff training designated stores. Security Officer 07/2010 10/2011 Company Name City State Patrolled designated areas watching unusual conditions create security concerns safety hazards. Monitored authorized entrance departure employees, visitors, persons guard theft maintain premise security. Investigated, prepared reports, maintained written logs accidents, incidents, suspicious activities. Answered telephone calls, taking messages, answered questions providing information business non-business hours. Observed departing personnel protect theft company property ensured authorized removal property conducted within appropriate client requirements. Account Receivables/Administrative Assistant 07/2007 10/2008 Company Name City State Investigated discrepancies, issued debit memos, reviewed aging balance reports identify past due accounts, collection calls, month-end close activities. Accounts receivable reconciliations; utilized collection screens quickly analyze account met department goals reducing delinquency controlling losses considerably high margin. Fielded calls 12- line multi phone system, responded email fax inquiries, managed mail client trafficfor body shop, upgraded office filing system improved efficiency locating customer files, handled official company correspondence, analyzed reconciled final billing statements ensure correct amount funds collected applied file closeout. Displayed excellent interpersonal skills phone manner interaction insurance agents, co-workers, public. Calculated time cards department employees preparation submitting payroll, collected applied funds received various insurance companies State Farm, USAA, Allstate Geico appropriate client auto claim accounts timely manner. Detention Specialist 07/2002 10/2005 Company Name City State Supervised Central Control Tower Controls Detention Center. Completed intake release detainees. Interacted defendants, attorneys general public, providing imperative information. Processed accounting functions paperwork Bonding Department. Performed duties assigned. Answered incoming/outgoing calls switchboard regarding inmates' custody issues guided resolving predicaments. Probation Case Specialist 07/2000 12/2001 Company Name City State Retrieved criminal records update history new charges probation status various specialty systems. Maintained statistical data concerning case processing activities three probation officers performed various financial transactions. Performed duties assigned include handing incoming/outgoing calls magistrate court judges, attorneys, probation officers general public. Experience Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Data Reporting Compiled statistical data, patient admissions, discharges, deaths, births types treatment given. Document Organization Developed created effective filing system accelerate paperwork processing. Medical Records Reviewed medical records completeness, assembled records standard order filed records designated areas according alphabetic numeric filing system. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Education Certified Medical Office Assistant Medical Administration 2009 Kennesaw State Continuing Education City State USA •Medical Office Receptionist/Support Specialist, Patient Scheduling, Medical Records/Documents, CMS 1500 Medical Billing, Medical Terminology/Basic Anatomy Physiology, Specialized Billing/Reimbursement, Business Skill Management, 80 hour Medical Externship WellStar Medical Center, Certified CPR w/AED Skills Accounts receivable, Administrative Assistant, Basic Billing, CMS, excellent interpersonal skills, CPR, email, faxes, filing, law enforcement, loss prevention, Medical Billing, Medical Terminology, Microsoft Office Suite, Management Information System, payroll, safety, Scheduling staff training, switchboard",HEALTHCARE
"SERVICE ADVOCATE IV- CLINICAL SUPPORT Summary Over 10 years insurance industry experience. Strong analytical, documentation research skills. Highlights Extensive insurance industry regulatory compliance knowledge. Quality assurance conducting audits experience. Analyze issues, tack trending implement process improvement ideas. Research, develop, editing publish procedures department. Strong interpersonal communication skills Report writing Experience managing complex time sensitive projects. Provide important communications regard updates procedures. Claims file management processes Medical terminology specialist Database management All Lines Claims Adjuster Licensed 6-20 State Florida Experience Company Name City State Service Advocate IV- Clinical Support 01/2015 Current • Assist providers entry update requests medical clearances • Research, coordinate resolve inquiries claims exceptions • Coordinate Provider Service areas identify formal education opportunities • Identify, document monitor process improvements •Maintain records, reports, files • Moderate heavy keying required. • 9+ years' experience health insurance, provider's office (handling medical coding, filing insurance claims referrals) managed healthcare telephone service center • Experience working healthcare products including researching resolving provider inquiries working provider contracts networks • Experience working medical terminology, CPT-4 coding, ICD-9 coding claims adjudication inquiry resolution processes procedures • Experience working BCBSF healthcare products *Review contract benefits approve services claims payment. *Examine claim forms records determine insurance coverage *Verify investigative information *Maintain insurance records Company Name City State Service Advocate V- Sales Support Agent Service 08/2013 01/2015 Knowledge lines business include Over 65, MIPPA, Medicare Advantage, Under 65 Health Care Reform plans, BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products Dental Life, Small Large Group, Claims. Processing systems experience Detailed knowledge enrollment processes work flow Assist agents day day inquiries Train educate agents products, procedures applicable rules regulations. Research resolve system issues agent may have. Research resolve inquiries sales-related service -related lines business health ancillary products. Research information implement solutions sales partners whose needs demand agility persistence. Collaboration relationship building external partners, sales agents, brokers, consultants, key accounts, providers vendors. Experience working Sales Sales Operational areas Demonstrated experience managing multiple priorities demands. Company Name City State Service Advocate IV- Enrollment Maintenance Billing 03/2007 08/2013 Knowledge lines Over 65, MIPPA, MedAdvantage, Under 65 Healthcare Reform plans include BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products Dental Life. Document, monitor track call performance compliance Create, track implement identified process improvement items. Create reports upper management identify delays estimated completion dates actual implementations. Monitor Inventory timeliness, research outliers. Prepare SQM research, collecting summarizing data, identifying trends root cause analysis. Serve SME internal external customers resolve consumer market enrollment, maintenance, membership billing issues. Leader Senior Market Continuous Improvement Team: Supports continuous improvement efforts early identification, investigation resolution problems communicating coordinating appropriate contacts completion. Serving Process improvement work group Project management implementation process improvement items. Monitor Supervisor callbacks multiple locations timeliness completion within metrics handle escalated issues, etc. Invoices reconciles premium income. Maintain knowledge government regulatory laws changes. Education All Lines Claims Adjuster 2014 Florida State College Jacksonville City State 6-20 All Lines Claims Adjuster Bachelor Arts Psychology 2004 University North Florida City State Psychology Social Welfare Minor Strong analytical, organization, research, communication documentation skills. Bachelor Science Nursing 2001 Jacksonville University City State USA Nursing Submit claims items, document progress patient throughout care. Create plan care document progress discharge. Associate Arts Psychology 2000 St Johns River Community College City State Strong writing skills actively wrote college newspaper. Skills Healthcare: claims authorization, computerized paper claims submission People skills: advanced problem-solving, great organizational skills",ADVOCATE
"PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE Professional Summary Driven compassionate healthcare professional 15 years hands-on experience fast-paced corporate, medical facilities hospital environments. Versed Employee Management Leadership, Public Relations, Event Coordination Management, Sales Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional Customer Service. Skill Highlights Staffing management ability Proven patience self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Personal professional integrity Sound decision making Staff training development Effectively influences others Cultural awareness sensitivity Critical thinking proficiency Fundraising major donor development Relationship team building Professional Experience Public Relations Liaison/Sales Representative 08/2014 04/2015 Company Name City State Responsible communications medical professionals health care organizations stakeholders. Provide information public build relationships medical groups government agencies Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle high schools, Palmetto Bay City Hall Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water Sewer, Turkey Point Power Plant, etc. Aimed build greater understanding health care issues encourage public adopt healthier lifestyles. Contacted potential customers hospitals, clinics, doctors' offices, rehab facilities, nursing homes present medical products equipment. Arrange appointments doctors, pharmacists hospital medical teams. Deliver presentations doctors, practice staff nurses GP surgeries, hospital doctors pharmacists retail sector. Build relationships medical staff. Perform product demonstrations, installations, application support. Improve product knowledge techniques. Travel throughout assigned territory support physicians staff patient evaluation utilization Millennium's medical products. Research competitors. Gather, analyze deliver information field allow company develop strategies products appropriated Quality Safety Testing market. Coordinate issues key clients sales, service, support, customer services, marketing finance. Take orders disburse receipts. Estimate time date delivery. Help installation set-up equipment. Stay informed activities health services particular area. Area Manager/Community Relations Coordinator 09/2009 09/2014 Company Name City State In charge operational activities, partnership development, community liaison goal attainment within assigned territory consisting Palmetto Bay, Cutler Bay, Goulds, Perrine (Zone 1B). Managing monthly goals community support blood drives based. All blood drives coordinated three months advance meet projected unit usage. Analyze area demographics ensure projection accuracy per day adequate blood drive based area's blood need. Deferral percentage rate donor population factored increase likelihood success. Foster good relationships area groups community liaison. Educate local contacts regarding Oneblood's mission purpose providing assigned territory safe robust blood supply. Conduct presentations large business groups gatherings goal instilling giving mentality donate blood. Instructing community importance blood donation purpose saving lives, pros cons giving blood, specific area cases donation supported relevant information motivates giving. Attend network local community events create new liaisons organizations may support company. Provide information public build relationships medical groups government agencies Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle high schools, Palmetto Bay City Hall Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water Sewer, Turkey Point Power Plant, etc. Create goodwill helping communities assigned territory coordination food toy drives underprivileged, disadvantaged disabled. Manager Human Resources Office Manager 01/2003 01/2009 Company Name City State Effectively managed Avisena's Human Resource operation performance reviews, employee retention programs, employee compensation, disciplinary action, terminations. Actively maintained pipeline qualified candidates aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, new hire orientations. Drove development employee training, retention recognition programs. Responsible analyzing payroll processing data 300 employees compliance applicable wage hour laws. Education Training Associate Arts Human Resources 2007 University Miami City State United States Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint Human Resources: EZ Labor Time Attendance Software, ADP Payroll System, Great Plains Software",PUBLIC-RELATIONS
"AS K-12 PRINCIPAL Professional Summary Committed passionate, K-12 educational leader lifelong learner effective communication skills 10 years experience. Builds trusting, authentic relationships students, staff, parents. Believes analyzing synthesizing classroom, district, state assessment data drive instruction. Work History Company Name K-12 Principal City State 08/2011 Current Provided teacher feedback formal informal observations walk-throughs. Built trusting authentic relationships staff, students, parents, community members. Helped create support teacher professional goals. Developed implemented ""AM Seminar"" district-wide K-12 morning math reading intervention program included free breakfast program. Developed curriculum new teacher induction program facilitated induction classes. Facilitated monthly district-wide PLC's, bi-monthly school-wide PLC's MTSS's. Developed 3 monthly staff agendas (one building) Trained teachers effective teaching techniques, classroom management strategies behavior modification. Developed built positive behavior support program three buildings (elementary, middle, high school). Presented data important instructional information regularly school board. Modeled engaging, rigorous instruction based best practices. Mentored supported new struggling teachers. Worked staff resolve issues. Built authentic trusting relationships parents, staff, community members. Monitored managed student discipline policies three buildings. Facilitated MTSS PLC meetings focused using data drive classroom instruction. Provided training opportunities teachers (both inside outside district). Scheduled facilitated teacher Interviews. Modeled expected appropriate leadership promote positive interaction teachers, students, families. Communicated regularly Developed implemented school policies procedures three schools. Researched shared instructional strategies optimize education effectiveness. Assessed current academic programs throughout year determine success. Facilitated continued professional development teaching staff implementation quality curriculum training appropriation necessary resources. Company Name Sixth Grade Middle School Language Arts Teacher City State 08/2009 07/2012 Developed implement school-wide middle school homework policy. Helped students develop important learning skills good study habits useful trade school college education. Consulted often head langrage arts department teacher support advice needed. Served reading workshop committee PBIS team. Developed weekly lesson plans collaborated special education teacher partner. Established high academic expectations clear classroom rules procedures. Established appropriate deadlines provided complete instructions reading writing assignments homework. Contacted parents regularly provide information regarding assignments, projects, assessments. Delivered engaging rigorous instruction based Colorado Academic State Standards. Analyzed student data using classroom, district, state assessments guide classroom instruction. Trained administer assessments standardized tests evaluate student progress. Adapted lesson plans curricula student interests, increasing GPAs student engagement. Developed strong trusting relationships peers. Built deep authentic relationships students families. Offered support guidance students struggled academically and/or socially. Provided personal guidance students struggling classrooms, maintaining professionalism helping students feel safe. Kept classroom organized, clean, safe students visitors. Three years highest reading writing student growth achievement school CSAP. Two years 70% grade level Company Name Elementary Teacher City State 08/2006 07/2008 Taught 6th grade (2006-2007 school year). Taught 4th grade (2007-2008 school year) Communicated student progress, academic difficulties behavioral concerns parents, guardians administration using tact professionalism improve student academic performance. Developed implemented classroom procedures provided safe learning environment. Provided focused instruction group, small group, individualized work. Developed organized reading math stations. Organized classroom supplies decorated classroom walls celebrate student achievements create fun, nurturing settings meet learning n Collaborated student parents plan classroom parties. Prepared materials lessons, assignments assessments evaluated, corrected graded student performance identify gaps skills knowledge set realistic goals. Skills Relationship building networking Policy procedure adherence Common Core learning standards Group facilitation presentations Elementary, Middle, High School Education High Performance Standards Education 12/2008 Western Governors University City State Master Science Educational Leadership 12/2005 Western Governors University City State Master Arts K-8 Teaching 12/1996 Colorado Mesa University City Bachelor Arts Mass Communication",ARTS
"ACCOUNTANT III Summary Talented Accountant employing creative teaching strategies engage students fully learning process. A highly motivated Accounting professional verifiable record accomplishment spanning thirteen years. Highly creative, recognized results-oriented solution-focused individual. Highlights Areas strength include: Accounts Payable Account Reconciliation Organizational Skills Grant management Work Team Player *Communication Skills Time Management Skills Research Abilities General Ledger General Journal COMPUTER SKILLS Microsoft Office Groupwise/Outlook UTShare Experience Company Name January 2014 Current Accountant III City State Responsible grant management including preparing corrections, cost transfers, budget transfers, invoices final reports. Request cash drawdowns complete monthly reconciliations grants contracts. Correspond outside granting agencies University Grants Contracts department verify billing details. Monitor accounts receivable balances. Company Name January 2007 January 2014 Assistant Accountant City State Full charge processing functions related accounts receivable, accounts payable purchasing, assists year-end close out. Independently research records prepare journal entries necessary. Reconcile records documents; record general ledger entries. Analyze accounting records compliance DCCCD procedures. Company Name January 2006 January 2007 Accounting Clerk B City State Examined, coded, verified, balanced, reconciled various kinds transactions, invoices reports. Reconciled specific general ledger accounts prepared adjusting journal entries needed. Maintained spreadsheets related files documents record accounting transactions. Cash handling. Company Name June 2003 January 2004 Accounting Instructor City State Plan course instruction based approved syllabus/course outline provided assure course content learning objectives met. Design, administer, grade examinations assess achievement course objectives identified syllabus approved Academic Dean. Schedule post office hours provide academic support students, tutor necessary, provide assistance needed. Start classes time, conduct classes full time period, enforce applicable campus administrative policies. Utilize variety teaching styles methods accommodate diverse learning styles students. Company Name January 2003 January 2004 Student Accounts Representative/Bookkeeper City State Tracked maintained student accounts throughout collection process ensure prompt payment outstanding balances Advised students regarding payment options financial policies Provided customer service answer student inquiries regarding financial status Reviewed student payment plans completeness accuracy Posted student tuition fees Issued system generated receipts Assisted charging tuition fees, well reviewing monthly earnings Updated appropriate tracking systems timely billing collections Processed forms related student status changes accordance company policies procedures Performed student account maintenance activities, including conducting account reviews, reconciling aging levels verifying account clearances, applying payments, monitoring collection activities, updating accounts compliance established company AR management policies procedures Responsible billing third-party vendors payment student tuition fees. Education Prairie View A M University 2003 BBA Accounting Accounting Prairie View TX *Member: Phi Beta Lambda, Future Business Leaders America University North Texas 2013 BBA Finance Finance Dallas TX University North Texas 2015 MBA Strategic Management Strategic Management Accomplishments Conducted self-designed training class Business Office Procedures; quarterly. Trained 3 co-workers job functions. No Audit findings; 2012, 2013 2014. Skills Account Reconciliation, Accounting, Accounts Payable, Accounts Receivable, AR, Billing, Budget, Cash Handling, Closing, Coaching, Communication Skills, Contracts, Credit, Customer Service, Financial, Forms, General Ledger, General Ledger Acounts, Grants, Groupwise, Instructing, Mentoring, Merchandising, Microsoft Office, Outlook, Organizational Skills, Packaging, Policies, Pricing, Public Speaking, Purchasing, Receiving, Reconciling, Research, Spreadsheets, Team Player, Time Management, Year-End",ACCOUNTANT
"BUSINESS DEVELOPMENT MANAGER Summary Extensive diverse sales, business development, management background. Creative professional records increasing revenue department effectiveness. Proficient prioritizing completing tasks timely manner, yet flexible multi-task necessary. Customer focused diverse industry experience including security, computer, sales, management, psychology, non-profit, retail. Enjoys learning new programs processes. Team player attentive detail able work fast paced environments. Excellent oral written communication skills. Highlights Trained business development Accomplished relationship selling Friendly cheerful MS Office proficiency Team leadership Proven sales track record Goal-oriented Detail-oriented Exceptional time management Analytical problem solver Sales management Experience Business Development Manager 07/2015 Current Company Name City State Generate new business cold calling efforts Manage advertisement budget Maintain key performance measures Identify, coordinate participate client relationship-building activities meetings. Assist sales managers new pre-owned sales writing, negotiating, closing sales Develop manage CRM tool Design social media content company webpage Conduct discovery needs analysis potential client Participate make recommendation screening/hiring development associates Sponsorship Exhibition Account Executive 07/2015 Current Company Name City State Research develop list potential sponsors MMA event Develop maintain relationships existing potential sponsorship clients Keep precise records conversations clients sponsors Invoice sponsors agreements reached Coordinate various services clients sponsors Assist preparing promotional material Maintain knowledge MMA event timelines sponsorship deadlines Internal Operations Manager 08/2014 07/2015 Company Name City State Manage reconditioning process pre owned vehicles Resolve customer complaints quick friendly manner Handle internal service tickets Sell customers additional service based recommendations technician Increase service department revenue profit 30% 6 months Develop share best sales practice throughout service department Support sales, business office, buyer needed Used Car Manager 02/2013 08/2014 Company Name City State Procure sell pre-owned inventory auction sites, 3rd party vendors, physical car auctions Appraise customer trade ins Assist sales professionals pre-owned sales including customer relationship building, negotiating, arranging financing Increase pre-owned sales 40 cars per month 70 cars per month within 3 months Participate make recommendation screening/hiring development associates Business Development Sales Manager 07/2009 01/2013 Company Name City State Cold warm called 80-100 new existing accounts per day. Manage advertisement budget Maintain key performance measures Contact new existing customers discuss specific products could meet needs. Identify, coordinate participate client relationship-building activities meetings. Assist sales managers new pre-owned sales writing, negotiating, closing sales Develop manage CRM tool Design social media content company webpage Manage online inventory Participate make recommendation screening/hiring development associates Internet Sales Manager 05/2007 07/2009 Company Name City State Manage, analyze, data mine CRM Acquired new sales opportunity filtering incoming calls aggressive follow existing customers Negotiate close sales Manage monthly online advertisement budget Manage online inventory Forecast e-commerce sales along planning implementing changes along way maximize sales, revenue, profit. Sales Consultant 01/2007 05/2007 Company Name City State Identify prospective customers using lead generating methods performing average 60 cold calls per day. Develop tools track monitor personal sales opportunities, deals progress finish contracts. Retain ensure proper handling care 150 existing client accounts. Education Master Science Degree Psychology May 2012 Argosy University City State Bachelor Science Integrated Marketing Communications December 2006 Winthrop University City State York Volunteer Richardson Animal Rescue, York, SC (March 2015) Fort Mill Rescue, Fort Mill, SC (July 2009 August 2012) Flex Mortgage, Rock Hill, SC (September 2006 December 2006) Habitat Humanity, Rock Hill, SC (September 2006 December 2006) Global Winthrop University, Rock Hill, SC (September 2003 December 2006) Military Experience Air Defense Artillery 03/2002 03/2008 Company Name Air Defense Artillery Earned numerous awards medals including Army Achievement Medal College ROTC instructor Skills Account management, business development, client relations, cold calling, computer literate, computer proficient, creative problem solving, CRM systems, customer needs assessment, customer satisfaction, customer service, expense control, lead development, marketing, multi-tasking management, reporting, sales, MS office, HTML coding, CNA certificate",BUSINESS-DEVELOPMENT
"DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer 2 years Web Developer specializing front end development. Proficient Software Development Life Cycle (SDLC) SRUM AGILE methodologies development process produce software solutions team. Involved designing, planning, developing implementing Microsoft .Net based solutions meet quality code standards using C#, ASP.Net, ASP.Net MVC JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML AJAX. Strong experience data retrieval manipulation using ADO.Net data objects Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience writing Class Library using C# LINQ SQL queries Database Access layer interface SQL Database. Worked extensively .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls created Custom controls. Worked creating modifying Table Definitions, stored procedures SQL Database. Modified written web services using C# interact applications data served. Used Red Gate SQL Compare deploy database one server another server (Dev -> Test/QA).Worked .NET security features Form-Based Authentication Role-Based Authorization. Used various ASP.Net client side server validation Controls, used JavaScript client side validations. Involved bug fixes production support. Worked closely Scrum Master backlog catalogs, feature catalogs prioritized tasks Participated daily scrums weekly meetings project sponsors meet expectations deadlines Interact QA ensure defects properly cleared attain quality standards Providing demos QA team end sprint push final stage. Worked cross-functional teams meet project. Highlights C#, Java, VB.Net, C, C++ ,.Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Experience Database Programmer/Analyst (.NET Developer) Jun 2014 Feb 2016 Company Name － City State Description: Worked Graduate Research Assistant performing duties Database Programmer/Analyst Application Development Network (ADN), DoIT supports University Missouri System faculty students agile rapid creation new applications. Projects: Atlas: Description: This project requesting, scheduling tutoring sessions. There three roles tied application Tutee, Tutor, Scheduler. A tutee requests tutoring classes he/she enrolled gives availability apart class timing Availability Grid Tutor submits availability. A scheduler go availabilities schedule time location tutoring. Also, set rules dropping tutoring sessions incorporated project. The piece project automated emails Scheduled task runs every day. Responsibilities: Created Availability Calendar Grid. In grid cell represents time (1 hour span) day week. Clicking cell toggles availability. Automatically populated course schedule comes different database(Worked data warehouse team order get data) Developed C# Console Application Scheduled email task. Got rid data tables table adapters main project tightly coupled. Created Class libraries main project access database used Console Application Schedule task web application. Integrated Open Source HTML text editor CKEditor website. Used jQuery filtering, sorting search listview, JavaScript clientside validations. Used role based authorization various pages. Occupational Therapy: Description: The goal project refractor old application new templates replace assemblies. Adding functionalities upload pdf files. Responsilities: Created separate Login page Administrator Students. Used Active Directory (AD Group) restrict department Students. Developed web interface Administrators upload pdf files database viewed students. Updated entire application using new Visual Studio 2013 template make use Bootstrap CSS changing master pages. Modified structure database login. Used Redgate SQL Compare copy data database dev server test sever. Replaced old ADN Utilities assemblies new DoIT Utilities assemblies. AppInventory: Description: The goal project allow admins, managers, scrum masters organization keep track various applications includes developed, ongoing future projects. For every application application parameters includes App Structure, Remedy group, User Departments etc. application different version. For version parameters Prod, QA, test URL, DCL, Database, platforms, framework used develop application, UAT dates etc. Scrum Masters estimate length cost build application (Project Estimator) based number developers, Sprint length, weeks UAT etc share clients. After starting project keep track current progress budget, sprint burndown charts. Responsibilities: Entity Framework used using Database first approach. LINQ used DAL (Data Access Layer) interact Database Consumed ADO.Net Entity Frame Work Entity Data Model, Entities, Relationship Mapping, Querying Data. Console Application import data CSV files populate system. Automatic logout user idle specified time using session parameters JavaScript. Used client side validations, onbeforeunload onunload events Javascript. Worked agile environment. Participated daily scrum meetings discuss status development, planning estimating points UAT. GoAdmin: Description: GoMizzou University Missouri flagship mobile application, designed provide services possible users university. The goal project allow GoMizzou Staff edit master tables involved GoMizzou webservices. These master tables starting point window services (which feed web services). Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked Clientside Server side Validations created Master Pages. Filtering data listview based role. Used n-Tier Architecture, Created Business Logic Layer using Class Libraries interact database. Modified existing webservices windows services. Created ASP.Net User Controls reduce complexity user interface design Created dynamic queries, stored procedures, Views triggers SQL server database manipulation. Mizzou Checkout: The goal project develop web application Checkout process similar shopping cart various departments met certain rules. Responsibilities: Used Smtp server send emails attachment email Developed C# Class Library import data CSV file system Used LIM Service late fee assessment Access page based role (Role based authentication) Education Master Science Computer Engineering Present University Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor Technology Electrical Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical Electronics Engineering GPA: 3.65 Skills",INFORMATION-TECHNOLOGY
"SENIOR INDUSTRIAL DESIGNER Professional Summary I pleased submit resume Product Designer Skip Hop Inc. Given background Industrial Design additional experience consulting, I feel I great position make significant contributions Skip Hop Inc. Throughout entire career, I demonstrated consistent success applying aptitudes leader pioneer achieve high-reaching standards goals. Please consider following highlights resume: 20+ years working providing industrial design guidance new product development projects high-profile clientele. Possesses extensive repertoire problem solving skills, technical tools, software. Proven commitment continuous professional development demonstrated achieved post-graduate degree professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer Consultant A top-performing Senior-Level Industrial Designer Consultant credited devising dynamic product designs high profile corporations ground up. Possesses extensive repertoire technical tools, software, research skills facilitate successful design engagements major consumer brand names. Highly adept fostering cultivating impactful business relationships innate ability propose innovative, value-added solutions clients. Multilingual highly adept fast-pace, results-oriented environment. Core Qualifications Industrial Design Strategic Planning Analysis Front-end UX Research Design Manufacturing DFM 3D Design, Modeling CAD Graphic Web Design 3D Printing Project Management New Product Development Collaboration Product Design Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites Word, Power Point Excel, HTML, CSS, Wordpress. Experience Senior Industrial Designer Jan 1998 Current Company Name City State Led conception, form/function/fit design, DFM e.g. injection molding) engineering endeavors products, consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT). Collaborated production engineers U.S., China, Korea. Clientele includes Johnson Johnson, Unilever, L'Oreal, Clinique, Avon, L Brands. Played integral role successful launches Victoria's Secret Victoria Ed Hardy Skulls perfume lines. Proactively established GD& T engineering design standards design detail presentations. Continuously hones expertise SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, Rhino 3D. Developed successful product launch campaigns using websites built HTML, CSS, Wordpress. FutureDash, Principal Design Consultant Jan 2011 Jan 2013 City State Planned executed direction Energybuddy, home energy monitor green energy hi-tech startup. Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, presentation, effectively managing product development design pilot manufacturing 3 months, launched 2012 CES Las Vegas. Front-End Research Consultant Jan 2004 Jan 2007 Company Name City Successfully identified latent user needs product development ethnographic observation, focus group, interviews. Creatively generating scenario business model new products/services. Extensive projects included research NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, Digital Picture Frames usability study digital display trend survey. Possesses additional 5+ years professional experience Industrial Designer. Education Master Industrial Design, M.I.D Pratt Institute City State Certified New Product Development Professional, NPDP, Product Development Management Association Professional Affiliations IDEA award, Industrial Designers Society America (IDSA) desktop PC/Worktool system design Languages Chinese Fluent, Japanese Limited Working Proficiency Skills 3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning Analysis, trend, Web Design, websites Additional Information Awards Honors US design patent designing Network Bridge Access Server. (Patent No.: D370470)",DESIGNER
"REGIONAL SCHEDULE MANAGER Summary Mr. Ginder working heavy civil construction industry nearly 20 years. He working primarily Primavera scheduler since 2006. The range projects vary less $5 million railroad projects $1.3 billion light rail projects. The type projects range railroads, mass transit light rail systems, interstate highway projects, marine bridge projects. Highlights Primavera 6 version 8.2 Tilos Linear Schedule Sure Track MS Project Excel Word Powerpoint Estimating Software HCSS Certified Professional Engineer Enterprise One JD Edwards Cost Software Resource Cost Loaded Schedules Primavera Contract Manager Expedition AutoCAD version 13 Training Advanced Project Management Primavera P6 Accomplishments Prepared proposal schedule design build project MnDOT key Ames successful proposal. Instrumental developing schedules various design phases work packages first Contract Manager General Contractor (CMGC) project MnDOT. Prepared numerous schedules cost loaded resource data support Full Funding Grant Agreement $1.3 billion light rail project. Education B.S.E Civil Engineering 1991 Colorado School Mines Civil Engineering Experience Regional Schedule Manager February 2013 Current Company Name － City State Prepares proposal bid schedules railroads, pump stations, DOT hard bid, DOT design build, DOT CMGC projects. Prepares baseline schedules updates CPM multiple MnDOT projects including Dresbach I-90 Bridge Project, MnPASS design build I-35E St. Paul, Winona Bridge CMGC project Winona, MN. Interfaces project management estimating teams prepare, build, maintain project schedules. Provided technical assistance Ames projects outside Midwest Region including Potash mine Saskatchewan, Canada. Provided assistance construction cost estimating takeoff multiple bids proposals. Schedule Manager January 2010 February 2013 Company Name － City State Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority Harris County, Texas Duties include managing team corridor schedulers. Development preparation project CPM schedule baseline, managing monthly progress updates schedule, numerous revenue projection forecasts schedule reports. Coordinating participating meetings corridor managers, program managers, joint venture partners, project owners. Duties also include managing update progress reports narratives. Project Cost: 1.25 billon entire program Assistant Project Engineer Project Controls Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority Harris County, Texas Duties include development preparation project CPM schedule, cost loading CPM, adding monthly progress schedule, preparing cash flow reports. Duties also include preparing update progress reports narratives North Corridor Houston Light Rail Project. Project Cost: $1.25 billion entire program (400 million North Corridor). Corridor Scheduler February 2008 January 2010 Company Name － City State Worked North Corridor scheduler Houston Light Rail Project. Duties included preparing schedule numerous phases design development, cost loading resources, providing schedule cost projection information support limited Federal funding project. Design Construction Coordinator Change Order Manager Project Scheduler January 2004 February 2008 Company Name － City State 183A Toll Road Project (Design Build), Williamson County, Cedar Park TX, Central Texas Regional Mobility Authority. Duties include constructability review design documents, presenting aesthetic concepts cost agency, preparation negotiation change orders agency, preparation project CPM schedule draw payments agency, assisted preparation subcontracts. Project Cost: $178 million. Estimator October 2002 November 2004 Company Name － City State Assisted project estimating bidding, including SH130 toll road, $1 billion design/build turnpike construction 183A Toll Road Project. Field Engineer July 2002 October 2002 Company Name － City State US84 Lamb County, Littlefield, TX, Texas Dept. Transportation. Duties include coordination material deliveries oversight subcontractor activities. Project Cost: $13.8 million. Estimator December 2001 July 2002 Company Name － City State Worked estimator drainage structures disciplines. Field Engineer July 2000 January 2001 Company Name － City State Williamson Co. FM 1325 Turnaround Bridge Construction, Round Rock, TX, Texas Dept. Transportation. Construction 3 bridges frontage roads. Coordinated material deliveries oversaw subcontractor activities; also performed office engineering project. Project Cost: $5 million. Field Engineer July 1999 July 2000 Company Name － City State Responsibilities included overseeing concrete structures, concrete paving, asphalt paving, traffic control. The project I-45 reconstruction 8.5 miles long Hutchins Wilmer, Texas. Project cost $55 million. Field Engineer December 1997 July 1999 Company Name － City State Central Expressway, Segments I II, Dallas, TX, Texas Dept. Transportation. Widening freeway facility consisting mass excavation, structures, concrete paving, landscaping, signing, illumination along U.S. 75. Duties included reporting pay quantities, managing subcontractors, preparing weekly cost reports, ordering materials, performing quantity takeoffs, submitting design modifications. Areas responsibility included landscaping/ irrigation, miscellaneous concrete, miscellaneous structures, painting, tie-back installation. Segment II multiple awards recognitions, including NQI's Quality Achievement Award, AASHTO's Value Engineering Award, Marvin M. Black Excellence Partnering Award. Project Cost: $215 Million. Office Engineer October 1997 December 1997 Company Name － City State F.M. 740, Rockwall, TX, Texas Dept. Transportation. Widening city street consisting grading, asphalt paving, concrete paving, base, signing, landscaping. Duties included preparing subcontract purchase order payments, preparing cost reports, ordering materials, managing subcontractors, performing quantity takeoffs, traffic control management. Project Cost: $1.5 Million. Geotechnical Engineer Construction Materials Inspector January 1992 October 1997 Company Name － City State Some notable projects include construction materials testing Denver International Airport preparation numerous geotechnical reports E-470 Tollway Adams, Arapahoe, Douglas Counties, CO. Performed geotechnical engineering reports, environmental site investigations, soil, concrete, asphalt field laboratory testing services, pavement designs, building inspections. 1991 Survey Party Chief, Twin Mountain Construction I-40 Port Entry, Gallup, NM, New Mexico Dept. Highways Managed three-person survey crew project located 10 miles east Arizona New Mexico border. Project Cost: $5 Million. Skills agency, AutoCAD, bridges, cash flow, draw, Engineer, Estimating, JD Edwards, managing, materials, meetings, Excel, office, Powerpoint, MS Project, Word, negotiation, Enterprise, painting, presenting, Primavera 5, Primavera 6, Primavera, progress, Quality, reporting, FM, Transportation",CONSTRUCTION
"QUALITY ASSURANCE LEAD Career Overview Coaching Development Technical Support Ability multi-task demanding environment Process improvement Administrator Development Knowledgeable system, extensive knowledge companies internal procedures. I able Energetic, outgoing driven reach company goals. Core Strengths Customer Service Professional possess outstanding communication organizational skills emphasis creating training materials motivational modules. Key strengths include implementing standardized policies procedures; training development delivery drive performance improvement customer service agents. Has strong work ethic ability work team player individual various leadership roles. Key Strengths Quality Assurance Monitoring Customer Experience Life-cycle Escalations Training Development Delivery Leadership Management Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Database Maintenance Assisted managing company database verified, edited modified members' information. Annual Best Leadership Award year Completed Love Lose communication Leadership course CLE Training Award Leadership Support year Work Experience Quality Assurance Lead 08/2014 07/2015 Company Name City State Monitor select number agents per hour, per day, per week deliver feedback within acceptable time frame Analyze Mobility Support Departments Created Mobility Support Team quality form, Observations form Implemented program resulted Mobility Support quality scores increase 10% results higher quality expectation percentage Participate speak weekly huddles, provides continued motivations agents Participate staff meetings coordination sessions staff personnel exchange ideas information relates call center Actively facilitate calibrations monitor program requirements Assisted creating recognition programs Created new quality assurance newsletter monthly basis employee based motivate recognize top performers, leadership, management, new hire graduation team building events Attended CLE (Coaching Leadership Essentials) Training Development continue utilize new coaching processes Monitor selected agents multiple departments contracts bridging gap communication within departments Trained Management Excel spreadsheets reporting shortcuts, metric reports, etc. Cross trained several different contracts within call center Contributed start-up new Sprint contract Created Informational Development tips call center agents Created Coaching tracking spreadsheet assist analyzing agent opportunities Assisted creating Development Progress plans assist process improvement. Managed quality communication, customer support product representation client.Worked strict deadlines responded service requests emergency call-outs. Cross-trained provided back-up customer service representatives needed. Manager 11/2010 08/2014 Company Name City State Implemented program resulted 15% point increase agent quality scores Assisted implementing Customer Experience program achieved sustained Net Promoter score 90% Project Managed development implementation new dispatch system. Developed training materials resulted improved customer service agent performance Implemented customer compliment initiative led increase employee moral Project plan creation implementation Implemented created operational procedures, practices materials Developed quality materials, audit protocol training modules Conducted successful client tours presentations, increased financial bottom line Managed third party vendor relationships issue escalation process documentation Supervised in-bound call center consisting Client Services Representatives well departmental leads. Monitored overall performance, attendance, training progress representatives assigned. Conducted interviews entry level openings technical support positions. Recipient company's leadership support achievement award Development maintained call center knowledge base system. Lead Customer Service Agent 03/2010 11/2010 Company Name City State Emergency Dispatch Agent Consistent top performer Handled customer escalations peers need Assisted training development Peer Peer mentoring program Promoted Quality Assurance Department 6 months employment Created Culture committee increase morale Created excel metrics reporting spreadsheets Monitored in-bound outbound calls Coaching development co-workers. Technical Customer Service Agent 09/2009 03/2010 Company Name City State Troubleshoot setup top boxes Troubleshoot Mac PC operating issues Dispatched mobile technicians required customer locations Created tracking tickets issues Maintained maximum handle time 12 minutes Data Entry Scheduled new cable Fios installation. Senior Service Agent Assistant Supervisor 05/2005 02/2007 Company Name City State Quality assurance monitoring Processed customer prescription claims Verified insurance coverage Researched escalated customer disputes Mentored new hire training classes Created new standardized procedures policies agent accountability. Educational Background High School Diploma General August 2000 Newman Smith High School City State Bachelors Science Psychology degree Psychology 2016 University Phoenix City State Course work related management field constant face face interaction employees co-workers. By obtaining degree related course work helps excel interpersonal development people may opportunities. Skills Telecommunication, multi-tasking call center, coaching, contracts, client, customer service, data entry, documentation, financial, insurance, team building, leadership, Mac, materials, meetings, mentoring, Outlook exchange, newsletter, organizational skills, personnel, policies, presentations, process improvement, Quality assurance, re-engineering, reporting, spreadsheets, team player, technical support, Training Development Delivery, training materials, Troubleshooting,Strong public speaker,Careful active listener, Professional friendly, Able think outside box",BPO
"GENERAL HR ASSISTANT/OFFICE ASSISTANT Summary Effective communicator team leader excellent time management skills. Familiar daily office operations experienced diffusing staffing issues ensure activities completed expeditious manner. An independent worker. Effective organization, planning, oral written communication skills, able multi task meet deadlines efficiently accurately. Microsoft Office programs computerized business systems. Highlights New hire orientation Exceptional interpersonal skills Personnel records maintenance Inventory control Staff training Supervision training Accomplishments Promoted Call Center Manager 1 year Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Experience August 2010 February 2016 Company Name City State General HR Assistant/Office Assistant Greet screen patients, visitors, staff, via telephone person, Medical Department related Programs, answer inquires. Provide quality service meets needs patients clients well customers payers, families, referrers, staff. General clerical duties including photocopying, fax mailing, maintains inventory medical supplies instruments maintain electronic hard copy filing system. Retrieve documents filing system, maintains office equipment, monitors maintains office supplies forms. Handle requests information data Insurance authorizations, consult insurance carriers determine obtain authorization medical consults. Resolve administrative problems inquiries, prepare written responses routine enquires. Prepare modify documents including correspondence, reports, drafts, memos emails. Schedule coordinate confidential/sensitive information, patient matters, authorized persons. November 2009 April 2010 Company Name City State Customer Service Specialist/Call Center Gather assembles fiscal data prepares various reports. Monitor expenditure funds. Resolve operational issues arises center. Receive responds questions complaints public. Recruit, train, develop work schedules guides staff Manage day-to-day activities Call Center absence manager. Store, retrieve distribute information staff clients organization. Schedule client appointments maintained highly confidential information. December 2005 December 2008 Company Name City State Human Resources Assistant Maintain organized job files positions position documentation, applicant data, interview notes. Put together new hire packets new employee folders HR department. Draft correspondence including offer letters, resume acknowledgements, etc. Process new hire termination paperwork workflows; including filing. Serves main point contact payroll related information. Maintain employee personnel benefits files. Prepare correspondence, letters, memos, presentation material, documents, spreadsheets. Coordinate prepare New Hire Orientations. Use computers input, extract, query, research data personnel database systems, well performing office applications. Evaluate applicants basic compliance regards position specifications, scheduled. interviews physicals performed background checks new employee orientation. Create employee surveys Zarca Interactive software. Assist necessary education materials managers/employees including workshops, manuals, employee handbooks, standardized reports. Work closely Employee Relations Manager Human Resources deescalate issues, propose resolutions execute action plans order Organizational challenges. Preparation maintenance reports necessary carry functions proper disciplinary action unemployment review hearings. Support lead special projects needed. December 2002 April 2005 Company Name City State Assistant Manager Assisted end-users variety tax preparation related issues. Supervise train staff, develops oversee completion work, monitors expenditure funds. Store, retrieve distribute information staff clients organization. Ensure staff members could use system effectively properly transmit documents Internal Revenue Service. Receive responds questions complaints public. Purchase, inventories, stores merchandise, supplies equipment. August 1999 December 2005 Company Name City State Senior Customer Service Representative Updating customer's information; inputting recent financial data. Provide training support employees banking procedures terminology. Answer customer inquiries completed troubleshooting banking software. Provide day-to-day guidance, coaching, support management staff. Receive responds questions complaints public. Develop oversees completion work projects. Complete projects assigned including information gathering tracking. Education STRAYER UNIVERSITY City State Associates Degree Business Administration/Human Resources Business Administration/Human Resources PRINCE GEORGE'S COMMUNITY COLLEGE City State Essentials Human Resource Management Certificate Program Skills administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.",HR
"CUSTOMER SERVICE ADVOCATE Summary Highly-motivated, coaching, analytical health insurance leader. Experience Customer Service Advocate Mar 2016 Company Name － City State Patient Cetner Medical Home Dedicate Representative Working 0-2 FCR Case Report Coaching new seasoned reps casework taking calls. Coach assist new customer service representatives Helps train inform departments regarding PCMH Missionary Pastor/Church Planter Jun 2016 Company Name － City State Assist Living River Chapel Church Revitalization Develop teach discipleship curriculum weekly basis Preach 45 minute lecture interactive lessons weekly basis Started non-for-profit organization called The Sparrows Provides teaching manhood, womanhood, marriage, parenting Roasts sells coffee non-for-profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 Mar 2016 Company Name － City State Creates maintains databases tracking trending first contact resolution. Analyzes evaluates customer service representative phone calls. Contributes ideas plans providing exceptional customer service Models exceptional customer service skills appropriate diagnostic sales techniques. Contributes ideas offered constructive feedback weekly sales training meetings. Evaluates accuracy quality data entered agency management system. Follows customers unresolved issues. Outreach Pastor Aug 2014 Mar 2016 Company Name － City State Leads team paid staff volunteers maintain improve church outreach focus. Frequently speaks front groups 20 300 people. Establishes strategic relationships local advertising outlets ensures continuous awareness church community. Functions owner champion external marketing activities maximizing attendance special outreach focused events, activity requiring external marketing support. Works church staff create new events venues inviting new people eventually become regular attendees church services. Leads Guest Services ministry part church's weekend services. Facilitates Starting Point class first step attendee's connection involvement church. Quality Assurance Analyst Aug 2013 Aug 2014 Company Name － City State Pinpointed corrected claims processing errors Evaluated accuracy quality data entered agency management system. Followed customers unresolved issues. Reported policy changes company conditions affecting customer satisfaction. Conducted annual reviews existing policies update information. Analyzed evaluated customer service representative phone calls. Developed system first call resolution. Coached trained entry level senior employees policy changes affecting customer satisfaction. Customer Service Representative Aug 2011 Aug 2013 Company Name － City State Answered average 100 calls per day addressing customer inquiries, solving problems providing new product information. Described product customers accurately explained details care merchandise. Provided elevated customer experience generate loyal clientèle. Answered product questions up-to-date knowledge sales company promotions. Investigated resolved customer inquiries complaints timely empathetic manner. Asked open-ended questions assess customer needs. Shift Supervisor/Manager Jun 2008 Aug 2011 Company Name － City State Ensured daily business sales goals exceeded and/or completed Ran daily sales total reports. Ensured superior customer satisfaction Interviewed potential employees. Engendered customer loyalty remembering personal preferences allergy information. Set achieved goals professional development Trained, coached mentored staff ensure smooth adoption new program. Implemented innovative programs increase employee loyalty reduce turnover. Teacher Coach Aug 2007 Jun 2008 Company Name － City State Acted positive role model team participants community. Taught range sport-specific skills clear, safe manner. Built strong rapport athletes assistants before, coaching seasons. Developed game plans adjusted according various game situations. Successfully improved student participation classroom integration creative role-playing exercises. Introduced special outreach programs department chair effort increase institution's interest community service. Organized grade records increase reference speed. Education Bachelor Arts Historical Theology May 2007 Moody Bible Institute － City State Historical Theology Master Divinity The Southern Baptist Theological Seminary － City State USA Current Student Skills quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales training, spreadsheet, strategic, Team Player, phon",ADVOCATE
"DIRECTOR OF MARKETING Executive Profile Catalyst transforming organization's vision reality. Creative, high energy professional 15 years diverse industry experience spans realm marketing, sales communications internal external use driving bottom line sales. Known increasing sales, building strategic relationships, exceptional communication verbally written, account planning management, flawless event tradeshow execution, collaboration negotiation skills, supported equally strong ability ""team player"" win trust confidence internal external customers. Public Relations Brand Building Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy Implementation ROI/Market Effectiveness Analysis Materials Generation Internal External Use Account Management Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share Voice Strengthening Crisis Management Channel Management Sales Generation Skill Highlights ADDITIONAL QUALIFICATIONS AND EXPERTISE Co-Editor Diesel Army Magazine Published author photographer 100 magazines online publications variety topics Chosen Who's Who Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen one ""Top 35 Under 35"" SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus brand building, PR basics marketing basics) Marketing/Branding Webinar Presenter SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host KCKR-FM Proficient Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Core Accomplishments Chosen Who's Who Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen one ""Top 35 Under 35"" SEMA Magazine Professional Experience Director Marketing 01/2014 Current Company Name City State Serve head marketing department providing strategy leadership brand preservation growth Manage public relations, advertising, media buying, collateral materials Write create collateral materials marketing sales use Write articles technical pieces media placement publication Manage tradeshows, events distributor sales conferences professional trade meetings Create manage apparel, merchandise giveaways sold daily basis Collaborate sales ensure marketing efforts helping yield maximum ROI Manage aspects website including redesign, text, layout, etc. Manage day day marketing activities Manage outside agencies vendors marketing activities Oversee marketing budget costs, presenting board directors regularly strategic initiatives Specialist 01/2013 01/2014 Company Name City State Serve primary contact distributors, corporate accounts key large customers providing expertise recommendations development increasing sales revenue Primary responsibility management/growth $120 million key account sales Secondarily responsible management $20 million key account sales Manage, plan execute distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc. Manage rewards programs distribution including ISR, OSR RSM incentives Day Day management training Field Key Account Managers Manage Key Accounts budgets, growth incentive plans rebate programs Collaborate frequently Marketing Sales successfully implement programs strategies Prepare present monthly sales forecast reports competitive data Handle distributor media placements, create marketing plan execute action items Create variety collateral materials use key accounts internal sales force Sales contract pricing negotiation-including margin changes, buying incentives Work French headquarters bring new products market joint sales/marketing ventures Manage distributor communication product line segments marketing managers Manage coordinate media buying product lines brands US Markets Coordinate public relations activities advertorials Content generation-newsletters, websites, press releases, sales materials, Generate social media strategy content social media sites Liaison sales, marketing communications departments facilitation variety collaborative projects Create manage media relationships facilitating stories increasing coverage Coordinate help manage Virbac's presence national international tradeshows. Manage facilitate multiple events increase branding develop key relationships internationally nationally aspects. Help manage pre post show communications appropriate personnel clinics maximize track sales efforts ensure ROI related tradeshow events Handle communication stakeholders help foster cross collaboration departments French headquarters increase awareness Virbac initiatives Manage outside advertising marketing agencies CEO 01/2003 01/2014 Company Name City State Manage communication outreach national/international programs multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy implementation, strategic planning, forecasting, campaign market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation create written materials internal external distribution. Tripled client base revenue one year; sustained growth, various successful media events/campaigns, long-term client retention, creating implementing ROI driven pr/media outreach plans, advertising placement creative generation, materials generation Served primary client contact, direct media outreach, materials generation, budgeting, manage direct creative (advertising/pr), managing staff, implementation media strategy including social media, goal setting, analysis effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team repeated client/agency victories, event management promotion, teaching/speaking, manage sponsorship requests Senior Account Executive 01/2001 01/2003 Company Name City State Managed branding/marketing /media efforts 6 clients proving ROI, generated media results, developed, created implemented strategic media plans, managed staff, conducted client media training, developing timelines product marketing strategy cost forecasts, material generation, managing expectations clients senior level internal management Supervised developed account teams, responsible 90% client retention rate, new business sales presentations, employee team goal setting, conducted staff performance evaluations, managed vendor work outside agency partners. Crisis Account Executive 01/2000 01/2001 Company Name City State Responsible account management marketing tasks bankruptcy department including: press release creation distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation campaign lifecycle management. Kept 8 different accounts running smoothly. Created edited various proposals related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters clientele). Trained executives crisis procedures, developed site plans dealing crisis variety situations specializing ""spinning"" outcome favorably Junior Associate 01/1998 01/2000 Company Name City State Developed, wrote edited communication marketing materials, media event coordination, celebrity interviews, taped editing release press, team coordination, supervised assistants vendors. Oversight account client budgeting, media list generation, media buying placement, advertising creative development, public relations media outreach, planning managing corporate media events. Freelance Booker 01/1998 01/1999 Company Name City State Directed guest management relations including obtaining ""selling guests show story,"" coordinating aspects booking travel hair makeup entertainment Conducted pre-interviews producers, obtained secured back-up guests phone work Managed guests upon arrival visit studios, updated database information contacts celebrities Reporter, Associate Producer, Editor 01/1996 01/1998 Company Name City State Reported weekend news, helped produce weekend newscasts, went stories interviewed subjects Created news content stories newscasts, edited video tape Ran Chyron machine newscasts, studio camera operator morning show Education MBA International Business Management 2012 University Texas City State US MBA-International Business Management; University Texas, Arlington, TX 2012 Graduate Certificate Asian Business Studies 2012 Tongji University City CN Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 Bachelor Ferrari North America 1998 Baylor University City State US Bachelor Communications Baylor University Waco, TX, 1998 Nicole Westfall: Sampling Clients Served Over The Years Financial John Hancock Kellogg Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel Casino Stardust Hotel Casino Sam's Town Tunica Bang Olufsen Nakamichi America House Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems BSE Bill Smulo Engineering BSE (Bill Smulo Engineering) B M Racing Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election Venezuela (1999) Military Experience 01/2004 01/2005 Company Name Co-Editor Diesel Army Magazine Published author photographer 100 magazines online publications variety topics Chosen Who's Who Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen one ""Top 35 Under 35"" SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus brand building, PR basics marketing basics) Marketing/Branding Webinar Presenter SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host KCKR-FM Proficient Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Certifications Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China Professional Affiliations Marketing/Branding Webinar Presenter SEMA (Specialty Equipment Market Association) 2007 Presentations Manage tradeshows, events distributor sales conferences professional trade meetings Supervised developed account teams, responsible 90% client retention rate, new business sales presentations, employee team goal setting, conducted staff performance evaluations, managed vendor work outside agency partners Skills Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling",PUBLIC-RELATIONS
"FINANCE AND SALES CONSULTANT Professional Summary Finance Sales management training experience exceptional people skills. Versed strategic leadership roles responsible training small groups new hires. Desires challenging role Finance Insurance Manager. Core Qualifications Over 15 years supreme Customer Service. Real Estate Vehicle Sales. Training Mentoring several Sales Consultants Trained Management Roles. Finance expert 94% finance approval rate. 85% closing rates. 100% Up sells products services. Experience Finance Sales Consultant January 2015 January 2016 Company Name City State Direct contact customers Looking Finance Newly purchased vehicles. Having strong ability discuss Finance decisions making tailored recommendations best offer fits situation. In direct contact, needed, different lenders assist closing. Planned executed class four New Hires Training art Sales Finance later Training mentoring another maintaining average Sales finance records. Held daily meetings New hires discussing opportunities within Sales Finance Scheduled meetings Co-workers come plans better company working together enhance successes. In process trained Management When needed would act Assistant Sales Manager helping Sales Consultants selling explaining finance decisions Customers assist closing sale. Point contact customers Enter Exit store. Explaining facility operates. Adding deleting Customers wait lists putting ease wait times. Making Observations Sales associates maintain good enthusiasm excitement within job descriptions. Recommending payments forms collateral assist selling offer knowledge different banks work challenged credit advice give better allow customer understand situation. Maintaining average 85% Closing rate. Documented Extended Service Plan sells 100% straight 2 Months counting. The ability hold 75% sell ratio ""Gap Insurance"". Sales Associate October 2013 January 2015 Company Name City State Identifying vehicle tailor Customers needs wants. Monitored prep vehicles timely delivery. Working Directly Management ensure vehicle sold. Answering email leads answering phone assist developing Car Sales. Increased sales 20% two-year period. Large customer referral base exceptional Repeat Customers. Maintained average 15 cars month. Working Co-workers ensure great Customer Service. Having ability counsel Customers decisions purchase. Real Estate Agent September 2013 December 2014 Company Name City State Sellers Agent Advertising Marketing Own Real Estate Business Broker Name Creating large Client base From Networking constant Calls Mailings Listing homes The M.L.S Real Estate based advertisements. Holding 30 day close rate 2 years row. Negotiating Buyers Agents Sale Clients Home. Discussing pricing client best interest. Hold “Open Houses” accepting offers potential Buyers. Present Day closing client making sure Title work complete. Assisting Investors Listing homes Sale Rent. Buyers Agent- Making cold calls Clients database persuade becoming Agent. Discussing Finance opportunities know banks work current situation. Counseling Clients best price home maintain mortgage payments. Searching homes fit Clients needs wants budget. Making appointments show homes becoming knowledgeable them. Staying organized ensure better Customer service. Having great relationships Loan officers Bankers ensure great deals Clients needed. Education Associate Science Business Management 2012 Prince George's Community College City State Deans list awards recognitions. Real Estate Agent Licensure Real Estate Sales 2011 Long Foster Continuing Education City State MAR- Maryland Associations Realtors PAR- Prince George's County Realtor REALTOR NAR- National Associations Realtors PMA-Property Management Association Professional Affiliations Skills Advertising, Making appointments, art, Closing, Counseling, Credit, Clients, Customer Service, Databases, Email, Filing, Finance, forms, Insurance, Marketing, meetings, mentoring, Negotiating, Networking, pricing, Real Estate, Selling, Sales Manager.",FINANCE
"ACCOUNTANT Summary Flexible bookkeeper/ accountant adapts seamlessly constantly evolving accounting processes technologies. Highlights Account reconciliations Accounts Payable/Receivable Complex problem solving Bank reconciliations Creative Problem Solving Budget analysis preparation Effective time management Complex problem solving Excellent managerial techniques Cost accounting Multi-Task Management General ledger accounting Strong communication skills Periodic financial reporting expert Strategic planning Intuit QuickBooks specialist SAP Accomplishments My professional accomplishments area gaining well rounded accounting knowledge business communicating bottom line affect decisions. I part team created, advised implemented SAP North America working Colgate. At businesses I helped implement several different accounting software solutions. Experience 08/2016 03/2017 Accountant Company Name － City State Handled day day accounts payable, accounts receivable, monthly financial closing, work process, sales tax. 01/2007 08/2016 Co-Owner Company Name － City State Created business plan help preserve historic landmark building encourage economic development Historic downtown Rogers. Created scratch Poor Richard's Art (an artist co-op) purchased The Rabbit's Lair turned fabric fiber center became one top 10 shops America. Handled day day operations, finances, management employees, strategic planning, worked City Rogers help beautification implementation events. 11/2001 01/2007 Owner Company Name － City State BKP created I daughter wanted stay home job. It turned bookkeeping/accounting firm 7 employees 120 different business customers. BKP specialized small businesses needed bookkeeper come site keep accounting records up-to-date train day-to-day accounting needs. BKP sold Beall-Barclay 2005, I became Business Development Manager. 09/1999 06/2001 Accounting Manager Company Name － City State Hanna's company grown fast needed process, procedures, software bring speed. While I implemented new software, audits, inventory controls retail shops. 09/1997 09/1999 Cost Accounting Manager Company Name － City State My job implement SAP software. Starbuck's going manufacturing processes creating cost accounting system. It fabulous job, I found Seattle gray days hard. 06/1989 09/1999 Cost Accounting Manager Company Name － City State I begin cost-accountant Irish Spring portion manufacturing Kansas City, Ksplant. It time change, automation manufacturing process, upgrading software SAP. This I fell love accounting helping manufacturing team understand worked them. During time Colgate, I involved cost unions, strikes, complete downsizing administrative roles, different general managers facility, working New York monthly reports annual budgets. Other projects included creation Cost Accounting system processes CPA firm hired implement software. My counter-part I flew NY week work flew back Thursday work regular jobs. Once SAP running Colgate, I transferred Hill's Pet Nutrition Topeka, KS Cost Accounting Manager implement SAP. 02/1985 01/1989 Accounting Manager Company Name － City State Speaco Foods manufacturing facility (multi-state) made vinegar, juices, hot sauce mustard. It family owned business I worked summers high school college. I worked manufacturing plants I graduated college. Once I graduated college, I worked accounting department. I started Accounts Payable, receivables inventory control. My role accounting implement new software, train others, get inventory cost accounting systems running. Before I left Speaco Foods, I became Accounting Manager. Education 1985 Bachelor Science Business Administration University Ozarks － City State USA Business Administration Affiliations Main Street Rogers Skills Account reconciliations, accounting, accountant, Accounting Manager, accounts payable, accounts receivable, administrative, artist, Art, automation, Bank reconciliations, bookkeeping, bookkeeper, Budget analysis preparation, budgets, Business Development, business plan, closing, Strong communication skills, Cost Accounting, CPA, Creative Problem Solving, fast, financial, financial reporting, General ledger accounting, inventory, inventory control, managerial, manufacturing process, manufacturing processes, problem solving, processes, QuickBooks, retail, sales, SAP, Strategic planning, tax, time management, upgrading",ACCOUNTANT
"CORPORATE FACILITATOR, PERFORMANCE COACH AND DEVELOPER Summary Corporate Trainer Performance Coach Over 25 years business experience including 18 years training. Interactive engaging high energy corporate trainer. Wide bandwidth corporate entrepreneurial experience solidify content enable material business relevant. Lead others adopt change proven methods. Skilled engaging groups quickly building trust involvement. Ensure participants improve job related competencies. Coach others higher levels peak performance maintaining confidentiality privacy. Core Qualifications Active participation [groups, plans, events] Excellent classroom management Interactive teaching/learning Clear public speaking skills Active listening skills Positive atmosphere promotion Innovative lesson planning Performance assessments Achievements •Facilitated 65 million innovated cost savings clients •Facilitated $500,000 training revenue (2012) •Obtained four Dale Carnegie Certifications one year (2005) •Consistently receive “Exceeds” training evaluations •Coach Profile International Incorporated assessments increase behavior change Professional Experience Corporate Facilitator, Performance Coach Developer January 2005 Current Company Name － City State Collaborate senior leadership team tailor training. Managed design, development, implementation administration instructor-led corporate training including feedback survey forms, supporting materials. Monitor evaluate effectiveness training programs client. Maintain high performance standards throughout training individual coaching. Health Coach Corporate Health Educator January 2010 January 2014 Company Name － City State Coached patients using motivational interviewing skills guide direction unique goals. Employed creativity planning delivering wellness initiatives individual behavior change. Centered coaching balanced program approach included aspects physical, social, occupational, intellectual emotional wellness. Provided dedicated telephonic health coaching approximately 50-90 patients per week per year improve cholesterol, blood pressure, weight management, exercise, glucose, stress management, work-life balance, smoking cessation lifestyle impacts. Regarded one top 5% coaching staff Mentoring responsibility 15 monthly peer health coaches Corporate health educator regards wellness workplace. Coached senior executives physicians personal health changes Certified Wellness Program Manager, Health Coach Corporate Health Educator. January 2005 January 2010 Company Name － City State Provided objective direction, creativity ideas planning delivering wellness initiatives. I developed results-oriented wellness program corporations individuals. Program design included interventions incentives, recognition campaigns vendor selection. Structured supportive environment associates encouraged rewarded healthy lifestyle. Evaluated outcomes alignment measurable goals feedback. Designed implemented corporate wellness division health brokerage firm Authored published ""Healthy Profits: The 5 Areas Strategic Wellness Workplace"". Co-author ""Ignite Your Passion"" published Corporate Wellness Magazine. Present international, local regional audiences concerning soft skills training workplace wellness. Manager Retail Systems, Project Manager Trainer January 1997 January 2005 Company Name － City State Managed associates involving workflow, quality control, conflict resolution review process. Supervised direction multiple third party vendors development corporate projects. Business liaison external store automation corporate business units. Trained True Value employees, trainers members corporate software projects control direction. Project Manager $1 million ground in-store catalog/ordering system reaching 1000+ users. Coordinated 40 member team multiple states two year period. Responsible departmental management direction profit dollars excess $6.5 million revenue. Education Training Foundations Motivational Interviewing I II Motivational Interviewing, Mid-Atlantic ATTC 2012 Dale Carnegie Multi-Certified Facilitator (5), Dale Carnegie Chicago, IL 2004 2011 Intrinsic Coach® Development, Intrinsic Solutions International 2010 WellCert Certified Wellness Program Manager (CWPM) 2007 Chapman Institute － City State Certified Professional Life Coach Personal Life Coaching 2004 Life Coach College － City State Bachelor Science Business Administration/Information Technology 1981 Robert Morris University － City State Business Administration/Information Technology Skills approach, automation, balance, catalog, Coach, Coaching, conflict resolution, corporate training, creativity, client, direction, Educator, forms, instructor, leadership, materials, Mentoring, profit, Program design, quality control, Strategic, stress management, Structured, training programs, unique, workflow, author Additional Information Honors Activities Dale Carnegie Chicago ""Above And Beyond The Call"" Award"" 2009 Who's Who Among Executive Professional Women Cambridge ""Honors Edition"" 2008-2009 Vice-President, Treasurer founding member ""Women's Leadership Network"" 2006-2007 True Value Company ""Above Beyond Award"" (4) four time award recipient 1997-2005",ADVOCATE
"HR ASSISTANT Summary Highly motivated, dynamic Human Resources professional diverse credentials seeking position growing organization make positive impact company policies, experience career growth. Accomplished human resources administrative professional 3 years' experience. Attentive detail, able take initiative, prioritize multiple tasks manage workload. Resourceful team player can-do attitude. Results-driven strong communication, analytical, interpersonal skills maintain utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 Current Company Name － City State Sourced, recruited call center departments throughout company. Responsible finding right candidates matching temporary permanent job placement company. Maintaining computer system updating entering data BrassRing responsible complete boarding exit interview paperwork. Compiling reports spreadsheets order keep track drug test background checks completed on-boarding process. Complete initial phone interviews evaluate applicants' qualifications. Scheduling job interviews field managers seeing applicant meet job requirements. Administer manage scores tests given applicants making job offer. Help organize job fair manage files applicants qualified. Circle K -Naples, FL Provides convenient services community. 02/2011 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards promotion opportunities. Explained held trainings new existing employees benefit programs company rules regulations. Managed Background Checks ordering paperwork documenting results system. Requested completed spreadsheet drug tests results. Managed internal Human Resources records two stores oversaw investigations disciplinary actions. Completed exit interview paperwork. Managed processed time card payroll processing manager timely manner. Processed new hire paperwork, completed on-boarding process managed records. Involved hiring process coordinating job posting website, reviewing resumes, performing telephone interviews reference checks. Further developed strong communication customer service skills result working clients. 01/2007 01/2010 AR/AP Representative Company Name － City State Leading orthopedic medical device company Processed invoices credit memos accurate timely manner. Review documents product returns loaner fees. Solveed incorrect billing, back cash applications. Made collection calls clients periodically Lien, Waiver NTO. Processed invoice payment cycle. Insured venders paid timely manner. Reconciliation vendors. Managed vendor/supplier relations; oversaw timely, accurate processing invoices, purchase orders, expense reports, credit memos payment transactions. 01/2004 01/2007 Office Assistant Company Name － City State Electrical company Updated database customer calls. Worked NTO vender helped reconciliation ledger Balanced transmitted daily revenue. AR/AP Filling lien, waiver managed collection. Coordinated complex travel schedules, accommodations trip logistics candidates. Entered personnel subcontractor data central database. Evaluated timecards accuracy regular overtime hours. Education Associates Science Human resources Organizational Leadership RASMUSSEN COLLEGE － City State Human resources Organizational Leadership 06/2016 Administration leadership, Communications profession, Accounting, Employment Laws, Human resources 1 Organizational Development. Member Society Human Resource Management (SHRM) PHR certificate graduation Volunteer Work mentor kids young adults succeed school career path Score seminar Human Resources -""How Hire Smart"" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website",HR
"MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking challenging position I able utilize customer service, trouble shooting, communication problem solving skills towards growth advancement within prestigious company. Experience February 2015 Current Company Name City State Mortgage Banking Default Operations Specialist II Responds internal inquiries customer service specialists regarding issues missing documents, ordering certain third party services reviewing ""specialty flags"" Facilitate gathering underwriting documents pre post underwriting decision making Responsible conducting research mortgage files currently litigation Present results management issues potential risks identified Receives decision/results underwriting QC review process according decision Communicate effectively borrowers attorney status loss mitigation and/or liquidation Assess analyze trial plan and/or modification document detail verify modification portal (PEGA) Thorough understanding investor requirements impact potential loss mitigation default foreclosure processes Coordinate tactic initiatives better streamline department processes procedures present senior management. May 2014 Current Company Name City State Audio-Visual Technician Responsible setting striking general session/meeting room exhibit labor including load-in install dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews various sites Work inventory control ensure complete equipment coverage clients established Operates multi-media equipment Responsible technical labor production, ensuring picture, sound, quality Performs maintenance audio-visual equipment Coordinate meetings sales manager planned/unplanned events determine requirements client Experience evolving knowledge Photoshop InDesign Adobe Creative Cloud Build strong relationships future current clients promote services PSAV. May 2013 October 2013 Company Name City State Closing Specialist I Liaison Vendor, Lender, Attorney Borrower refinance closing files Processed preformed quality checks documents lenders attorneys accuracy Ensured state guideline reference closing instructions followed Responded inquiries borrowers, lenders, attorneys resolve discrepancies Prepared title company closing documents timely professional manner Worked build strong partnerships local lenders, realtors, attorneys Prior closing, called confirmed lenders borrowers ensure original schedule met. July 2009 January 2011 Company Name City State Corporate Trainer Conducted needed analysis determine training needs appropriate training methods based subject matter target audience. Developed classroom-based, virtual facilitation, eLearning programs Developed high quality materials: participant guides, worksheets, job aids, facilitator manuals. Established performance objectives, learning outcomes, assessment tools Attend project status meetings applicable information training programs. Conduct Train-the-Trainer forum new programs. Facilitate training classes needed. January 2011 January 2012 Company Name City State Mortgage Loan Processor II Act liaison borrower Investor requesting doc within timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, 2nd mortgages (HELOC) Manage daily pipeline 60 80 loans. Develop reporting projected workflow daily January 2012 May 2013 Company Name City State Manager, Customer Service Managed team 15 associate took calls regarding Bankruptcy Property Claims Coached new Hires Conducted On Job Training associates Assisted homeowners general questions servicing mortgage home equity loans Created procedures servicing Foreclosure guidelines. October 2006 October 2008 Company Name City State Team Leader Provided superior customer service managing multiple projects. Provided Help Desk solution. Resolved customer complaints ensure utmost customer service. Trouble shoot IP address VOIP. January 2006 January 2008 Company Name City State Operations Assistant Assisted preventative maintenance security. Troubleshooted repaired Hardware Software issue. Reviewed surveys quality assurance. January 2005 January 2006 Company Name City State Quality Assist Accurately measured vinyl siding. Trained new employees proper work ethics. Assisted quality control ensuring higher quality product clients. Education present University North Texas City State 2008 Remington College City State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow",BANKING
"HEALTHCARE ADMINISTRATION INTERN Professional Summary To find position utilize knowledge working tandem highly-regarded setting. Skilled communicating, organizing solving problems raise stature rankings health care facilities. Skills Strong p resentation skills Effective staff coach Strategic planning capability Planning development Supervisory training Analytical thinker Supervisory training Quality improvement competency Independent judgment decision making Work History Healthcare Administration Intern 01/2014 04/2014 Company Name – City State Conducted feasibility study 12, 10 eight hour shifts compiling statistics. Handled detail work including make maintaining work schedule 16 employees. Proposed new ideas holiday schedule guidelines. Worked LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive get view things ran department. Worked tight deadlines. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Organized department accordance administrative guidelines order provide specified nursing services meet legal, organizational medical staff guidelines. Interpreted communicated new revised policies staff. Led planning achievement goals objectives consistent agency mission philosophy. Pulmonary Lab Technician 04/2011 Current Company Name – City State Performed 12-lead EKGs patients throughout health system using GE MAC 5000 EKG Machine. Assumed responsibility reading EKGs normal abnormal results reporting Doctor, Charge Nurse Nurse. Extracted arterial blood blood gas tests patients using ABL800 Flex Radiometer ran samples, reported verified results. Identified abnormal results report results appropriate personnel; maintained ABL800 Flex changing membranes, waste, calibration solutions gas tanks. Maintained ensured timely replenishment supplies laboratory, especially used conduct EKGs blood gas tests. Conducted monthly correlations reruns samples; organized EKG logs, credit logs sample rejection logs. Compose schedule 24 lab employees. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Led planning achievement goals objectives consistent agency mission philosophy. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Educated staff state federal statutes, rules regulations governing home care services. Interpreted communicated new revised policies staff. Laboratory Assistant 11/2008 04/2011 Company Name – City State Performed standardized laboratory tests verify chemical characteristics composition specimen. Completed medical laboratory tests, procedures, experiments, analyses provide data diagnosis, treatment, prevention disease. Conducted chemical analyses body fluids, blood, urine, spinal fluid, determine presence normal abnormal components. Studied blood cells, numbers, morphology, using microscopic technique performed blood group, type, compatibility tests transfusion purposes. Provided complex laboratory technical support responsible facilitation draw station lab including preparation manuals, manifests monthly reports. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Organized department accordance administrative guidelines order provide specified nursing services meet legal, organizational medical staff guidelines. Led planning achievement goals objectives consistent agency mission philosophy. Recruited, hired, trained coached average 4 new employees per year. Established maintained systems safely met residents' needs. Patient Educator 08/2005 Current Company Name – City State Conducted training clients appointed caretakers use complex PT-INR blood monitoring instruments. Instructed clients usage maintenance instruments including quality control, cleaning, recording reporting results troubleshooting. Communicated clients prevention errors affecting test results scheduled training incorporate client time, preparation submission documents. Identified educational needs patient caretakers collaborating attending physicians, department heads, staff. Encouraged participation decision-making health care options facilitating caretakers' understanding patient's health status. Organized department accordance administrative guidelines order provide specified nursing services meet legal, organizational medical staff guidelines. Established maintained systems safely met residents' needs. Patient Care Technician 01/2003 01/2008 Company Name – City State Functioned Phlebotomist specialized pediatric, geriatric dermal venipuncture. Accomplished several types indwelling venipuncture including Broviac, Hickman, PICC, Groshong, CVC CVL. Facilitated laboratory testing maintenance including NOVA CCX I-SAT MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate Glucose. Coordinated patient appointments MRIs, CT scans, ultrasounds including pre-certification verification benefits. Maintained patient information medical history, results tests examinations patient symptoms. Explained terminology procedures, research inquiries, instruct use home health care products collect prepare data research. Led planning achievement goals objectives consistent agency mission philosophy. Established maintained systems safely met residents' needs. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Reviewed customer survey information prioritize areas improvement. Investigated, provided submitted information Quality Department special incidents, events complaints. Facilitated on-going assessment patient/family needs implementation interdisciplinary team care plan. Education Bachelor Science Health Administration Current Eastern Michigan University City State Health Administration Coursework Health Services Administration Coursework Business Management Coursework Healthcare Administration Coursework Health Services Administration Business Coursework Human Resources Management Accounting Associate Art 4 2014 Schoolcraft College City State Coursework Health Services Administration Coursework Health Services Administration Business Coursework Human Resources Management Accountin g Associate Science Health Science 5 2006 Schoolcraft College City State Health Science Recipient Canton Township Scholarship Coursework Community Health Coursework Health Services Administration Coursework Healthcare Administration Coursework Health Services Administration Business Coursework Human Resources Management Accounting Accomplishments Microsoft Suite CareWeb Master Control PathNet Carelink EWS. U M Online Reference Library LabWorks. Affiliations American Society Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University Southern Indiana, Apr 2009 Certified Phlebotomist, American Society Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts America, September 2014 Skills benefits, Budget, calibration, coach, draw, credit, client, clients, decision-making, diagnosis, MAC, Director, personnel, quality control, reading, recording, reporting, research, SAT, statistics, technical support, troubleshooting, type, view, composition",HEALTHCARE
"YOGA INSTRUCTOR Summary Creative, warm professional exceptional people skills strong ability build relationships. Dedicated supporter team, driven accomplish team individual goals. Possess qualities required building strong, satisfied employee base. Highlights Enthusiastic Warm Engaging Problem solver Accountable Networking Relationship building Teaching presentation Negotiation Love community offer Education Master Teaching 2010 Heritage University － City State K-8 Endorsement Bachelor Arts Law Justice 1996 Central Washington University － City State Major: Law Justice/paralegal studies Minor: Psychology Experience YOGA INSTRUCTOR Aug 2012 Current Company Name － City State Teach movement principles yoga Guide students variety postures Promote physical, mental spiritual wellness Demonstrate relaxation breathing techniques FIRST GRADE TEACHER Aug 2010 Current Company Name － City State Manage classroom 20-27 students daily Plan implement lessons based common core standards Utilize variety instructional strategies incorporate student learning styles differentiate lessons accordingly Maintain utilize student data variety programs assess learning, modify lessons create meaningful, authentic education Collaborate team members staff create implement curriculum based common core standards Communicate student progress parents/guardians FITNESS AND WELLNESS COORDINATOR Feb 2009 Dec 2009 Company Name － City State Developed facilitated diversified fitness programs campus wide Wrote monthly fitness nutrition newsletter Instructed variety daily fitness classes FITNESS INSTRUCTOR Oct 2007 Dec 2010 Company Name － City State Developed facilitated fun, safe effective group exercise programs senior citizens site stimulate mind body Motivated students strive physical wellness accommodating diverse fitness levels special needs Work History Police Services Specialist II Jan 1997 Mar 2004 Company Name － City State Skills Communication Customer Service Computer Proficient Needs Assessment Organization Research Writing/Editing",FITNESS
"REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic, dedicated Support Specialist strong interpersonal skills 8+ years contact center customer service experience. Proven ability work effectively people various ages, cultural backgrounds, socio-economic statuses. Financial Customer Support background ability build new strengthen existing relationships. Great attitude, strong work ethics customer focused outlook. Well-developed verbal written communication skills. Skill Highlights Microsoft Office Suite Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name － City State Identify inefficiencies make recommendations process improvements resulting 20% higher customer satisfaction ratings. Developed implemented communication strategies information programs Help associates identify strengths weaknesses implement plan action improve skills Updated departmental standard operating procedures database accurately reflect current practices Act Subject Matter Expert regarding bank products, policies procedures Developed effective relationships different lines business clear communication Assist customer sales representatives account inquiries follow maintenance requests Analyzed financial information, obtained clients, determine strategies meeting clients' financial objectives Successfully managed activities 45 team members multiple locations Coordinated underwriters, loan officers, operations teams manage resolve account concerns Led training programs designed implement new agent performance management standards credit center departments. Revolving Credit Specialist May 2012 May 2013 Company Name － City State Navigate maintain extensive research knowledge bank products Serviced multiple inbound customer inquiries different channels Report immediate manager learning gaps associates challenged Consistently exceed quality sales expectations Conducts side side coaching sessions associates Organize team huddles weekly meeting Collected customer feedback made process changes exceed customer satisfaction goals. Assisted development call center's operations, quality training processes. Built customer loyalty placing follow-up calls customers reported product issues. Developed effective relationships call center departments clear communication. Analyzed financial information, obtained clients, determine strategies meeting clients' financial objectives Served liaison customers, bank personnel various internal departments. Team Mentor responsible coaching development new hire seasoned associates Trained new hire associates On Job training (OJT) coach. Relationship Banking Associate July 2007 May 2012 Company Name － City State Team Mentor responsible coaching development new hire seasoned associates Assisted customers wide range account related inquiries Offered products services help customers expand banking relationships Met quality sales goals requirements Created visual aids teammates team center campaigns Trained new hire associates On Job training (OJT) coach Developed effective relationships call center departments clear communication. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Researched banking guidelines statutory requirements stay updated new laws applications. Recommended helped customers select products services based needs. Courteously assisted 100 customers per day high-pressure fast- paced environment Additional Information. Education Training Bachelor Science Health Administration Information Systems February 2016 University Phoenix － City State United States Health Administration Information Systems Skills administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs",BANKING
"REGISTERED NURSE Professional Summary To provide safe, efficient, quality care patients families adhering policies procedures. Licenses Completed coursework Anatomy Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology Microbiology Lab, Medical Terminology Skill Highlights Microsoft Office, Word, Excel, PowerPoint, Outlook Professional Experience 06/2016 Registered Nurse Company Name － City State Self-motivated leader 8 years experience emergency medicine health care. Self-starter able maneuver tasks make sure job done timely proficient manner. Trainer teacher effectively break tasks understood executed without flaws. Facilitator group projects help others understand objective produce effective outcome job presented. Creative mindset present outcome one way many options available. Able communicate team members diverse backgrounds incorporate needs every individual create positive atmosphere. Able recognize abnormalities report timely efficient manner. Flexible able quickly adapt change last minute complete project without delays. Mentored health care field understand emergency medical system reporting standards, knowledge formulate present reports next echelon care. Knowledgeable regulatory requirements order adhere healthcare standards protocols. Completion 120 clinical hours Medical Surgical, Pediatric, Psychiatric health services. 11/2010 05/2013 Medical Technician/ Healthcare Specialist Company Name － City State Supervisor: SSG Stover, Kenneth, Weekly Hrs. Worked: 60. HEALTH CARE STATISTICS REPORTING: Extracted medical statistical reports Composite Health Care System (CHCS) Armed Forces health Longitudinal Technology Application (ALTHA) Department Defense (DOD) health information system. Tracked acute, routine, wellness appointments include, limited orthopedic injuries, colds, immunizations physical exams, medical leave absences hospitalizations, weekly basis. Created visual aids charts graphs using Microsoft PowerPoint meeting presentations. Presented statistical information regarding medical appointments, illnesses injuries weekly medical staff meetings hospital Medical Surgeon. Communicated clinical staff Medical Officer charge address reporting discrepancies. TRAINING: Trained 2 Medical Technicians medical administration health care statistical reporting. Conducted hands-on training, demonstrated functionality DOD health information systems. Monitored work performance Medical Technicians. Provided verbal written feedback, provided training resources performance professional development, quarterly basis. COLLABORATION: Attended weekly medical in-service training discuss various health topics. Presented information monthly weekly in-service discuss medical public health related trends issues. Mentored Medics medical training exercises monthly basis. Provided guidance Medical Technicians performing medical continuous education units (CEU)s patient care refresher training first responder protocol, triage care levels medical care. 08/2008 11/2010 Medical Technician Company Name City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs. Worked: 60 Extracted physician orders hospital database Composite Health Care System (CHCS). Confirmed physician orders administering immunizations. Identified patients utilizing proper identification cards, verified patient demographics prior performing ordered test. Obtained procedural consent forms. Maintained secured patient information accordance Privacy Act 1974 Health Insurance Portability Accountability Act (HIPAA) practices. IMMUNIZATIONS: Provided safe comfortable experience patients. Prepared patients administration immunizations subcutaneous intramuscular routes. Administered immunizations updated records immunizations within health information systems. Adhered practiced Occupational Safety Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), recapping needles, disposed syringes designated sharp containers. 01/2006 08/2008 Medical Technician Company Name City, State, Supervisor: SFC Goines., Weekly Hrs. Worked: 60. 08/2013-12/2015 Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20. Studied theoretical practical aspects coordinating patient care, educating patients public various health conditions, providing advice emotional support patients family members. Obtained knowledge medical terminology better understand proper terms reference human anatomy basic patient care skills including communication, patient safety medical asepsis abilities provide proper resuscitation skills infants adults. Delivered presentations utilizing Microsoft Word, Power Point Excel. Conducted research utilizing EBSCO Host, LexisNexis, ERIC academic research databases. Reviewed descriptive statistical reports documents. Interpreted data ensured data utilized compile academic reports authentic, correct consistent. Wrote annotated bibliographies, abstracts, literature reviews argumentative papers required per professor's syllabi. Mentored fellow classmates regarding academic coursework. Collaborated communicated students projects, study groups academic research. Education Training Diploma May 2004 HS General Studies Bainbridge High School － City State General Studies December2015 A.S Nursing Columbus Technical College BSN. South University － City State Nursing Skills academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition Additional Information AWARDS ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE",HEALTHCARE
"FINANCE DIRECTOR Summary Seasoned professional accountant extensive experience financial accounting private public sector entities. Recruited multiple positions restructure/reorganize/revitalize non-performing teams. Skills Accounting, General Accounting, Acquisitions, Budgeting, Controller, Cost Analysis Analytical Reporting, Credit, Facilities Management, Finance, Financial Reporting, Forecasting, Governmental Accounting, Human Resource, inventory, Leadership, Negotiations, Processes, Sarbanes-Oxley Experience 02/2012 Current Finance Director Company Name － City State Responsible Accounting Finance functions including management IT outsourcing vendor $20 million government entity. Moved IT function outsourced vendor vs. full-time employee, saving $34,000 salary plus benefits pension costs. Developed monthly financial reporting department heads elected officials, budgeting processing, account reconciliations. Compile audit workpapers manage audit process external audit firm. Audit adjustments reduced historic trend 100 adjustments 3 audit recently completed FY'16. Support County Negotiations Committee union negotiations FOP AFSCME contracts cost analysis competitive salary benefit information. Analyzed pension plans educated County Board interest cost ECO plan. As result, Board increased pension levy pension plan funding increased 80% 93%, 53% 85% 0% 94% period. Interest savings Iroquois County taxpayers period $245,000. 01/2009 01/2012 Director Finance Human Resources Company Name － City State First Human Resource Accounting professional hired 19 year old fitness equipment sales repair company. Developed standard monthly financial reporting, budgeting forecasting processes, account reconciliations. Compiled coordinated tax return external CPA. Implemented processes procedures numerous activities including, limited to, Travel Expense Policy, Credit Collection Policy, Sales Order Process, Warranty Customer Concessions Policy. Implementation Ava Tax Sales Tax software. Developed job descriptions bench-marked current wages positions. 01/2007 01/2010 Owner/Manager Company Name － City State Business Closed April, 2010. 01/2005 01/2007 Controller Company Name － City State World-wide corporate controller $150 million software development company. Reorganized accounting department meet needs dramatically increasing company, including four acquisitions one year. Led directed 14 member team including accounting functions, state federal tax returns, sales tax 49 states, monthly financial statements venture capitalist owners bank reporting required debt covenants. Wrote several position papers software accounting treatment, reviewed Ernst Young software team Silicon Valley, CA. 02/1999 02/2005 Accounting Manager Company Name － City State Manage team 30 professional clerical level accounting team members meet corporate, SEC IRS reporting requirements. Progressive responsibility $400 million System Products seven employees responsibility $3.5 billion Controls Division 30 employees. Developed non-performing team Chairman's Award winning department five years. Division meeting corporate reporting requirements including monthly, quarterly annual deadlines, intercompany account imbalances corporate measurements timeliness accuracy. Coached, counseled, mentored team win Chairman's Award 2003 integration $1.5 billion Integrated Facilities Management Division. Reduced Divisional Intercompany imbalance $1 Million per month less $10,000 within 12 months. Developed Sarbanes-Oxley audit processes General Accounting Financial Reporting one year advance implementation deadline. Processes utilized Ernst Young-Milwaukee publicly traded customers. Reduced divisional close reporting Services US division 540 branches five days two days. 02/1995 02/1999 Accounting Manager Company Name － City State Progressive responsibility Staff Accountant Manager $50 million division final responsibility $400 Million GB Electrical Division recruited Johnson Controls. Plant Controller 1996-1998 two San Diego acquisitions, requiring acquisition accounting, development standard costs inventory items, physical inventories, monthly reporting. 01/1990 01/1995 Accounting Clerk Company Name － City State Education Training November, 1995 Bachelors Arts Accounting Mount Mary College － City State Accounting Central Clifton High School － City State Misc. On-going Training/Development Steven Covey's Seven Highly Effective Habits Social Styles 2 Day Class Ken Blanchard's Situational Leadership Annual GAAP updates via local Ernst Young offices Annual Governmental GAAP Updates McGladrey Fraud Prevention Strategies August, 2013 Annual FASB/GASB updates",FINANCE
"MEN'S SR DESIGNER FREELANCE Summary Innovative artistic professional 20+ years fashion industry. Passionate, creative, resourceful, dependable, efficient, strong communication organizational skills ability troubleshoot problems. Enjoys working fast-paced, dynamic environment ability work cross-functionally well independently. Laser focus details achieving desired results. Experienced price negotiations, costing materials. Proficient product development, well rou nded Fashion Designer familiar complete product creation life cycle, initial concept retail sale. Highlights Strong creative design skills Extensive fabric knowledge Superb attention detail Superior communication skills Vendor relations Self-motivated professional Accomplishments Traveled Asia Europe international trend research theme inspiration. Eddie Bauer, Best Product Wins 2013 Award Materials Development. Experience Company Name March 2016 February 2012 Men's Sr Designer Freelance City State dddd dd Drew lines reference points produce outlines graded patterns. Calculated dimensions specifications sales order entered data worksheets. Calculated dimensions specifications sales order entered data worksheets. Calculated dimensions specifications sales order entered data worksheets. Calculated dimensions specifications sales order entered data worksheets. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. dd Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Company Name June 2015 Current Creative Design Consultant City State Consultant Women's design, styling fabric quality trim selections. Merchandise seasonal collections. Work seasonal color palette. Research seasonal inspirations patterns. Planning seasonal style count color assortment. Company Name July 2012 October 2014 Associate Manager Materials Developer City State Researching, develop sourcing fabrics/trims meet design vision, merchant requirements Company financial plans. Provide fabric/trim trend research design support product development process. Work directly Mills materials development process. Manage fabric/trim deadlines tracking meet seasonal TACT. Requesting coordinating proto sample yardages/trims mills appropriate vendors. Work Product Development Quality Assurance review fabric/trim qualities ensure meet Eddie Bauer standards uphold authenticity personality brand. Fabric/Trim price negotiating achieve best price IMU. Partner Design PLM's ensure appropriate material selected product. Company Name March 2010 December 2011 Sr Designer Freelance City State dddd dd Drew lines reference points produce outlines graded patterns. Calculated dimensions specifications sales order entered data worksheets. Calculated dimensions specifications sales order entered data worksheets. Calculated dimensions specifications sales order entered data worksheets. Calculated dimensions specifications sales order entered data worksheets. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. Demonstrated presented features characteristics clothing standing, turning walking. dd Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Monitored sales inventory recommend appropriate markdown action. Company Name July 2005 November 2009 Men's Sportswear Designer City State Initiated interpreted new product concepts meet needs customers, resulting sales growth company. Managed design projects worked team members ensure deadlines met reach company goals. Proposed color palette assigned category(s) participate color process, including defining lab dip needs color-way development style style basis. Work team member identifying general color direction seasonal basis. Developed fabrics/created pattern work trims domestic international vendors. Company Name September 2004 June 2005 Men's Bottoms Outerwear Designer City State Responsible designing managing TB Men's Collection Pants Shorts well Outerwear program season. Developed created technical sketches garment styling construction specifications. Daily communications Hong Kong vendors development production issues. Knowledge fitting garments. International travel Hong Kong work liaison office fabric/trim vendors. Company Name March 2001 September 2004 Apparel Product Designer II City State Designed seasonal collections Men's Boy's Sport Athletic Groups (Classic, Retro, Basketball, ILE, Training Headwear/Accessories) well Two 3 Men's Street Casual Line (Knits,Sweaters,Woven,Denim,Outerwear Headwear/Accessories). Domestic International travel trend, trim fabric research. Involved Merchandising seasonal line styling color. Ensured product consistent market trends well business strategy. Interacted closely merchandising teams execute seasonal lines accordingly style counts, gross margin requirements, retail/catalog merchandising strategies. Education Art Institute Seattle Associate Degree Fashion Design City State GPA: Graduated top 5% class Honors Fashion Design Graduated top 5% class Honors University Washington Bachelor Fine Arts Fiber Textiles City State Fiber Textiles Skills Creative direction, competitive research market trends, price negotiating, Materials development, Merchandising, product design development, Knowledge Quality Assurance testing.",APPAREL
"ENGINEERING TECHNICIAN II Summary My goal become associated company I utilize skills gain experience enhancing company's productivity reputation. Highlights Excellent communication techniques Engineering standards expert Complex problem solver Advanced critical thinking Microsoft Excel, Project Visio Engineering operational functions Multidisciplinary exposure Project management Advanced engineering knowledge Troubleshooting specialist Initiative work independently Strategic thinker Quality inspection professional Strong collaborative skills Document management testing Patient diligent MS Office proficiency Google Documents 5S expert Safety member Validation process specialist Accomplishments 2006 Global Engineering nominee Back Side Transfer/Lamination Technology. 2013 Nominations, Global Engineering, Gathering Rx laboratory HC data finding global problem giving solution US Rx labs. 2015 Global Engineering winner PC Nidek Tinting lenses Support Sun Business. 2016 Global Engineering Winner, Global Water Savings primarily Hard Coating Machines. Experience Engineering Technician II 02/2012 Current Company Name City State Initiated statistical analysis project resulted sound recommendations adopted entire RX Labs. Spearheaded documentation classified reports. Managed numerous projects simultaneously helped company make good sales certain products. Collaborated engineers project managers Water Savings, Photo chromic Nidek tiniting projects. Supervision photo chromic production. Maintained managed network environment including troubleshooting, filing archiving. Prepared accurate specifications photo chromic lenses production Developed organized records maintenance reports increased efficiency. Applied engineering principles develop operate Hard Coating data processing systems. Executed root cause analysis improve yield reliability. Carefully organized, analyzed prepared technical data reports ensure proper workflow productivity Rx labs. Maintained safety verifying compliance assuring proper Global Engineering testing. Produced maintained accurate design documentation HC, spin coat photo-chromic processes. Traveling Rx laboratories inside outside US work leading pilot line environment. Organizing pilots line activities setting up. Training personnel required. Documenting reporting pilot line activities. HMC HC Laboratory Assistant III 02/2005 02/2009 Company Name City State Working engineers establish coating formulations processes HC Machines Lamination Machines. Responsibility blending procedures, mixing, analyzing, test coating formations utilizing commercial R&D chemicals. Setting lamination (Back Side Transfer) machines thru Rx labs. Training laboratory staff same, giving technical support labs. Performing Documenting industrialization new products processes application coating Rx lenses. Establishing maintaining lens hard coating processes. Documenting reporting project progress. Analyzing chemical properties hard coatings. Working Independently. Hard Coating Technician 10/2003 02/2005 Company Name City State Working Supervisor, planing scheduling daily operations Dip/Dip process. Insuring proper training assigned personnel according latest SOP's work instructions. Performing variety complex technical duties relating coating machine support; include titration chemicals, machine troubleshooting (both electro-mechanical chemical). Planing scheduling daily operation Dip/Dip process, spin processes. Communicating incoming/outgoing tech specific problems upcoming changes. Performing machine maintenance troubleshooting start shift, verifying levels correct system ready run. Maintaining accurate process log book make necessary testings adjustments record results proper log. Surfacing lab technician 01/2003 02/2003 Company Name City State Handling types lenses travel Surfacing Department following applicable procedures Optical Laboratory setting. Blocking lenses processing. Final Inspection overall cosmetic appearance Rx eye-wear. Ensuring complete accuracy specific Rx requirements. Monogram Operator 06/1999 01/2003 Company Name City State Setup, operate maintain various monogram sawing machines. Education ESOL 2010 Saint Petersburg College City State USA 2009-2010 ESOL Program 4.00 GPA Bachelor Science Engineering Managment 2020 Arizona State University City State USA BSE Engineering Management Working towards Bachelors degree major GPA 3.45 Expected graduate spring 2020. Associate Science Chemical Technician 1993 1989-1993 Chemical Textile School Sanski Most,YU City State Yugoslavia Technician Production Nonmetal Construction Materials, IV Level-Chemical Engineering> 3.1 GPA Trainings Training Certificate competition, Resource Conservation Recovery Act (RCRA) Internal Auditor engineering group. Laboratory University Course Efficient Communication Training Global Engineering Customer Orientation Training Project Management Training 14h, How Capture Customer Requirements Develop Project Scope Skills Calibration, Chemical Engineering technician, documentation, Engineering Management, equipment inventory, inspection, Maintain inventory, Materials, processes, safety, SOP, staffing, Supervision, technical support, Technician, troubleshooting, validations. Interests Playing basketball, cooking, gardening, spending time children.",ENGINEERING
"BANKING Summary Hands-on, client-oriented banking professional implements creative investment strategies dedicated continuous improvement. Entry level banking focused applying excellent research skills writing ability position business management.Enthusiastic business major excellent communication skills strong motivation succeed. Highlights Cash handling Financial analysis MS Excel expert Analytical Financial reporting Loan operations Managing multiple priorities Identifying risks Spanish speaking MS Office proficiency Team leadership Excellent communication skills Strong lead development skills Business negotiation Accomplishments Client Interface Collaborated prospective clients prepare efficient product marketing strategies drive business development. Experience Company Name City State Banking 11/2016 Opened new customer accounts, including checking, savings lines credit.Balanced daily cash deposits bank vault inventory zero error rate.Processed cash withdrawals.Researched resolved customer issues personal savings, checking lines credit accounts.Delivered prompt, accurate excellent customer service.Researched banking guidelines statutory requirements stay updated new laws applications. Company Name City State Banking Employee 05/2014 08/2015 Opened new customer accounts, including checking, savings lines credit.Balanced daily cash deposits bank vault inventory zero error rate.Processed cash withdrawals.Researched resolved customer issues personal savings, checking lines credit accounts.Delivered prompt, accurate excellent customer service.Researched banking guidelines statutory requirements stay updated new laws applications. Company Name City State Intern 06/2013 09/2013 Managing editing companys online area educative software (Moodle). Developing preparing accounting, statistics Office subject papers (Word, Excel,PowerPoint). Company Name City State Banking intern 06/2012 09/2012 Opened new customer accounts, including checking, savings lines credit.Balanced daily cash deposits bank vault inventory zero error rate.Processed cash withdrawals.Researched resolved customer issues personal savings, checking lines credit accounts.Delivered prompt, accurate excellent customer service.Researched banking guidelines statutory requirements stay updated new laws applications. Education Master Science International Trade 2014 Universidad Carlos III de Madrid City State Spain International Trade Policies, international trade laws,. Bachelor Science Business Administration Direction 2013 Universidad Pública de Navarra City State Spain Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML",BANKING
"HR MANAGER Summary Human Resources professional ability work successfully levels organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities improvement make suggestions change. Highlights Staffing recruiting Performance management Employee benefits Employment law Employee labor relations Manager coaching training Experience HR Manager 10/2013 Current Company Name City State Address employee management questions, interpret enforce collective bargaining agreement help resolve work-related challenges. Counsel employees correct performance issues deficiencies. Coach managers disciplining terminating employees minimize liability. Facilitate management communication meetings employees. Update senior management Corporate initiated, Company wide HR matters. Ensure on-boarding quality employees established effective recruiting processes. Conducted new employee orientation foster positive attitude toward organizational objectives. Ensure legal compliance monitoring implementing applicable human resource federal state requirements. Conduct workplace investigations represent company legal hearings. Consult management regarding performance assessment, recognition programs conduct reviews current organization talent. Develop monitor required controls programs meet affirmative action plan goals objectives. Implement human resources driven programs maximize productivity achieve plant goals objectives. Maintain professional knowledge attending educational workshops, reviewing professional publications, establishing personal networks participating professional societies. Sr. HR Generalist 11/2011 10/2013 Company Name City State Perform Initial Service Assessments identify client needs. Educate clients best practices regarding workplace policies, applicable employment laws, performance management, recruitment, employee relations. Design client employee handbooks job descriptions. Act liaison quickly successfully resolve client issues regarding payroll, health benefits retirement plans. Complete training seminars clients management staff employees. Work build strong client relationships providing quality service retain client base. Maintain personal knowledge trends changes Human Resources legislation ensure compliance. HR Representative 11/2009 11/2011 Company Name City State Coordinate employee hiring orientation programs. Provide guidance management regarding company policies, procedures facilitate resolution policy-related procedural issues. Work extensively union representatives resolve labor relation issues grievances. Develop deliver training management. Manage promote Employee Recognition Program. Prepare annual Affirmative Action Plan. Maintain human resource data bases manual filing systems. Employment Specialist 09/2008 11/2009 Company Name City State Initiate hiring process within designated divisions based predetermined hiring needs. Utilize Applicant Tracking System track, source report candidates management. Research, recommend implement new sourcing methods attract quality candidates. Create post employment advertisements newspapers, on-line job boards technical publications. Coordinate conduct interviews hiring managers. Develop present employment offers candidates. Conduct New Hire Orientation new employees. Prepare weekly, quarterly annual reports recruiting activity. Coordinate relocation assistance candidates transferring employees. Assist HR Director employee relations including performance discussions, performance improvement plans, employee investigations exit interviews. Support Equal Employment Opportunity (EEO) efforts ensure attainment Affirmative Action goals. Plan lead annual employee performance appraisal training assessment program. Provide supervision Human Resources Assistant Office Receptionist. HR Generalist 04/2007 04/2008 Company Name City State Provide support management regarding employment issues. Assist monitoring company wage salary structure establish pay practices recruit retain quality employees. Research recommend changes employee benefit plans. Review resumes, conduct reference checks generate written offers employment. Facilitate new hire orientation conduct exit interviews. Lead annual performance evaluation process. Assist documentation company policies formalize job descriptions. Process disability workers compensation benefit claims. Administer company 401K plan complete annual compliance testing reporting. Ensure compliance applicable governmental labor legal reporting requirements. Human Resources Specialist 09/2006 04/2007 Company Name City State Coordinate recruitment on-boarding efforts facility. Facilitate annual performance appraisal process review completed evaluations. Administer policies procedures related Family Medical Leave Act (FMLA). Provide assistance management employment law, workforce union labor relations issues. Develop organization related educational materials conduct on-site training. Organize chair monthly Facilities Committee planning community company related events. Human Resources Coordinator 09/2002 09/2006 Company Name City State Conduct new hire orientation training. Process new hire enrollment, existing associate changes terminations. Compile track bi-weekly time sheets payroll related information Corporate processing. Provide support management regarding policy procedure compliance. Plan community company related activities events. Maintain employee personnel medical files. HR Assistant 11/1998 08/2002 Company Name City State Manage Human Resources Information System (HRIS). Assist HR Director recruitment new hire orientation. Review policies, procedures benefits employees. Provide assistance benefit programs including health, 401K, short term disability life insurance. Process disability claims, health insurance 401K enrollment forms. Maintain employee files meet governmental regulations. Education B.A Sociology/Psychology State University New York, Albany City State A.A.S Human Services Hudson Valley Community College City State Skills Professional Human Resources Certification (PHR), June 2011",HR
"MECHANICAL DESIGNER Summary Im offering twenty-eight (28) years extensive working knowledge principles, theories concepts design-engineering field. A self-motivated, assertive individual, learns quickly, accepts new challenges, works well independently also team environments; lives high personal standards integrity/ethics; pro-actively demonstrates good interface/communication, task management. Highlights 3D Model part design assembly development including BOM generation. Create weight distribution analysis well present findings able defend assumptions. Heavy light structural frame design aluminum mounting platform design. Strong standing hydraulic components able troubleshooting ability develop improve hydraulic circuits existing schematics. Experience Company Name May 2013 July 2015 Mechanical Designer City State As member Research Technology team, I able part several projects focused saving company money reducing time equipment, use tested approved quality parts material. Designs developed use Creo Parametric 2.0, Windchill Autodesk Inventor 2015. Designed, tested implemented pneumatic circuit insure proper conditions existed prior engaging dis-engaging clutch Frac pump units. This circuit protects clutch premature failure unnecessary ware. Investigated Fluid End failures corrected drawing errors related seat angel. This significantly increased life Fluid Ends. Created approved source control drawings fluid end valves seats witch eliminated use misaligned seat premature washouts fluid ends. Designed cross unit manifold used connect twenty two (22) Frac Pumps run natural gas field gas. This significantly reduced fuel cost across fleet Frac pumps. Troubleshot redesigned hydraulic circuit fleets sand conveyers. This redesign significantly reduced time reduced amount training needed field hands. Troubleshot redesigned hydraulic circuit potential venders sand conveyor correct issue able correct. This redesign involved changing spool PVG valve installing cross port relief valve re-plumbing hydraulic circuit. Troubleshot corrected spillage sand sand conveyors. This reduced amount time related sand cleanup removal. Designed dust control system company's fleet sand kings. Company Name April 2011 May 2013 Mechanical Designer City State As member Coil Tubing Unit (CTU) team, I help ensure design manufactured products meet rigorous industry standards established American Petroleum Institute International Standards Organization use 3D parametric model generation manipulation using Autodesk Inventor Pro 2012 (Routed Systems Tube Pipe) Autodesk Vault Professional 2102. Create weight distribution analysis well present findings able defend assumptions. CTU trailer layout redesigned eliminate costly manufacturing rework, errors confusion. Hydraulic Wet Kit assembly frame design. Heavy light structural frame design aluminum mounting platform design. Capable setting 3D models use integrated Autodesk stress analysis FEA understanding setting convergence, material, constraints loads ability interpret hot spots make adjustments model. Have knowledge of, apply, use section modulus tables determine one shape compares another strength directional load Able research possible problems material selection component interface present options. Vendor/Purchasing Q &A sit-in's second sourcing prospects. Direct indirect interaction customer regarding additional customer supplied hardware installations. Take initiative procure data (research) make contacts order bring viable solutions forefront. Company Name January 2009 February 2010 Planning Engineer City State Applied Aerodynamics Inc. FAA/EASA Repair Station focused on, limited to, Repair Overhaul Manufacturing flight control surfaces aircraft composites. I responsible planning incoming repair orders aviation parts repair station planning work instruction aircraft components minor skin repairs complete rib, skin spar replacement. As Planning Engineer I also created developed internal procedures assured compliance D1-51991 Digital Product Definition (DPD) Boeing Suppliers. The successful on-sight Boeing DPD audit allowed Applied Aerodynamics begin downloading, receiving, and/or using DPD data manufacturing repair Boeing parts. I interact contracts, customer service, engineering, purchasing internal fabrication shops. I would review orders procedures process improvements. As Planning Engineer I also heavily involved Parts Manufacturer Approval (PMA) development Applied Aerodynamics. Parts Manufacturer Approval (PMA) approval granted United States Federal Aviation Administration (FAA) manufacturer aircraft parts. Company Name October 2006 December 2008 Senior Manufacturing Planner City State AeroParts Manufacturing Repair focused sheet-metal detail parts, assemblies drop-hammer stampings. The FAA/EASA Repair Station overhauls metal fiberglass ducting large commercial aircraft. As Sr. Planner I responsible planning incoming production orders new aviation parts repair station planning work instruction aircraft components. I interact contracts, customer service, engineering, purchasing internal fabrication shops. I would review orders procedures process improvements. I would ensure customer requirements verified existing orders reviewed new orders releasing subsequent operations. I reviewed job folders, customer requirements developed plan parts manufactured based contractual requirements. I would develop ""Master Shop Traveler"" by: Inputting information per purchase order and/or drawing. Assign ""task number"" (traveler number). Input manufacturing instructions, sequences, inspection points required. Input Specifications, verification testing needs, etc. job costing system. Create print shop traveler. As Senior Manufacturing Planner I would release shop traveler production /stores issuance product, material(s), and/or tooling required begin production flow. I would also Review completed travelers ""approved"" change(s) made production. Categorize required change(s) either ""one-time deviation only"" ""required future production"". If change(s) ""required future production"" enter change(s) system forward information contract department pricing adjustments future sales. I also responsible conduct technical estimating support researching reviewing work order requirements requested Production, Quality, and/or Management well providing lead-time estimates, manufacturing methods, historical planning information, etc. I responsible planning incoming production orders new aviation parts repair station planning work instruction aircraft components. I interact contracts, customer service, engineering, purchasing internal fabrication shops. I would review orders procedures process improvements. Company Name June 2004 July 2006 Senior Mechanical Designer City State I responsible designing electro-mechanical assemblies Mobile Command Communications Systems military commercial applications Beyond Line-of-Sight High Mobility Digital Group Multiplexer Assemblage (BLOS HMDA). BLOS HMDA housed S805 Shelter; mounted transported ECV HMMWV. The design employs rack mounting system mounting electronics equipment based EIA standards. Included, limited to, responsibilities are: troubleshooting existing solid models, generating new solid models, supporting documentation following: Sheet Metal Fabrication, Assemblies Subassemblies Welding, Punching, Forming Machining Electro-Mechanical Assemblies Subassemblies Cable Harness Assemblies All design documentation prepared using SolidWorks Rev 2004 Rev 2005, compliance MIL-STD-100E; ANSI Y14.5M-1982; ASME Y14.5-1994 requirements industry standards. Company Name June 2002 November 2003 Senior Mechanical Designer City State The U.S. Department Energy's Waste Isolation Pilot Plant (WIPP) world's first underground repository licensed safely permanently dispose excess transuranic radioactive waste research production nuclear weapons. Project facilities include disposal rooms mined 2,150 feet underground 2,000-foot thick salt formation. In position, Senior Mechanical Designer, I supported design documentation following projects associated Remote Handling Transuranic Radioactive Waste: Underground Radios Continues Air Monitoring (CAM) Remote Alarm, Filter Clip 2½ Ton Jib Crane Cask Preparation Station Radiation Source Holders Elevated Work Platform Cask Preparation Station Shrouded Probe assemblies Hydraulic Wrench System 10-160B Casks. 10-160B Road Cask Lid Vent Tool Underground Ventilation System Underground Bulkhead Assemblies. Company Name August 1996 June 2001 Senior Mechanical Designer City State Supported design documentation electro-mechanical packaging data acquisition electronics, instrumentation, missile, satellite guidance systems utilizing global positioning system (GPS). Units connected multiple sensors actuators throughout expendable launch vehicle ATLAS IIAR, DELTA II, DELTA III. Supported new product design, provided supporting design documentation tooling, wiring fixtures assembly fixtures programs I assigned. Design layouts, assembly drawings, parts list, engineering details generated AutoCAD-R14 compliance MIL-STD-100E; ANSIY14.5M-1982; ASMEY14.5-1994 requirements. Presented design proposals management customers. Company Name August 1994 March 1996 Senior Mechanical Designer City State Specialized mechanical engineering/aerospace design electro-mechanical packaging black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, engineering details verbal instructions engineering sketches DOD-STD-100C, MIL-STD-100E/, corporate standards. Established datum's, dimensions, geometric tolerances ANSI Y14.5M-1982 requirements, application standard notes, material call-outs generation parts list. Performed change order tracking, statistical data checking functions. Maintained web-based mechanical parts Library. Developed solutions provided technical assistance internal engineering; troubleshooting/configuration management change order problems. Company Name October 1992 August 1994 Senior Mechanical Designer City State Extensive design technology manufacturing Vertical Horizontal Shaft High Velocity Impact Crushers associated components, castings, precision machinery, heavy mining, structural steel, industrial equipment. Analyze investigate pertinent design factors ease manufacturing, availability materials equipment, interchangeability, replaceability, strength weight efficiency, contractual specification requirements. Design produce layouts complex assemblies, detail parts devices, mechanisms structures high velocity impact rock crushing manufacturing equipment. Develop new product, process service concepts. Provide technical advice project leadership management. Strong customer, internal, subcontractor interface coordination. Communicate line manufacturing engineering regarding tool needs change orders. Resolve technical problems designs assure cost-effective manufacturing production workable tooling. Apply tolerance specifications, make decisions whether tolerances could met. Recommend tooling changes cost-effective production. Supervised generation drawings MIL-SPEC ANSI standards. Audited layouts drawings clarity, completeness, standards, procedures, specifications accuracy calculations dimensions. Company Name June 1986 October 1992 Senior Mechanical Designer City State Specialized mechanical engineering/aerospace design electro-mechanical packaging black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, engineering details verbal instructions engineering sketches DOD-STD-100C, MIL-STD-100E/, corporate standards. Established datum's, dimensions, geometric tolerances ANSI Y14.5M-1982 requirements, application standard notes, material call-outs generation parts list. Performed change order tracking, statistical data checking functions. Maintained web-based mechanical parts Library. Developed solutions provided technical assistance internal engineering; troubleshooting/configuration management change order problems. Education Hydraulics Training 2012 Certification Completed 60 hours Industrial Hydraulics Training (Level I, Level II Hydraulic Trouble Shooting). Federal Aviation Administration 2004 License Private Pilot's License Earned Federal Aviation Administration FAA Private Pilot's License New Mexico State University 2003 Pro/Engineer Certification Pro/Engineer City State Completed certification program Pro/Engineer South Plains College 1986 Associates Degree Drafting Technology City State Applied Science Drafting Technology Affiliations Aircraft Owners Pilots Association (AOPA) Member. Accomplishments Capable setting 3D models use integrated Autodesk stress analysis FEA understanding setting convergence, material, constraints loads ability interpret hot spots make adjustments model. Have knowledge of, apply, use section modulus tables determine one shape compares another strength directional load Able research possible problems material selection component interface present options. Direct indirect interaction customer regarding additional customer supplied hardware installations. 3D Model part design assembly development including BOM generation. Take initiative procure data (research) make contacts order bring viable solutions forefront Recent 60 hours Industrial Hydraulics Training (Level I, Level II Hydraulic Trouble Shooting). Posses understanding hydraulic components able troubleshooting ability develop improve hydraulic circuits existing schematics. High-density packaging, 3-D Solid Modeling, large small mechanisms, sheet metal, wire harness, installation control drawings. Working knowledge of: DOD-STD-100E, DOD-D-1000, ANSI Y14.5M-1982, ASME Y14.5-1994 standards/specifications. Additional Information HONORS AND ACHIEVEMENTS President's List (4.0 GPA) two semesters, Dean's List, Academic Scholarship, Honorary Draftsperson Year 1986, member National Honor Society attending South Plains College. Maintained 4.0 GPA National College. Received Spot Award, Honored You Make Difference, two Letters Commendation employment Honeywell Defense Avionics Div Skills Extremely computer literate proficient use Microsoft Suites, Word, Excel, Autodesk Inventor Pro 2012 (Routed Systems Tube Pipe) Autodesk Vault Professional 2102, certification Pro/Engineer, Creo, ComputerVision 3-D Personal Designer, CADDS4X-SUNhardware, AutoCAD-R2002, SolidWorks, FastCAD, ProCAD.",DESIGNER
"DIRECTOR/PRESIDENT MINTURN FITNESS CENTER Executive Profile 21-year Internationally-regarded coaching professional, 13-year Nationally certified/accredited Strength Conditioning, Industry-leading Athletic Performance Executive field high-performance athletic training creates strategic alliances organizational leaders effectively align support key business initiatives. Experience successful facility design, builds operations. Recruits retains high performance teams hiring, developing motivating skilled professionals. Provides oversight budgets, operations strategic initiatives sound operational management skills. Provides athletic high-performance programming, training, education, presentations hands-on coaching Elite, High-School General Population athlete membership off-site. Skill Highlights NSCA CSCS*D (09-14) NSCA RSCC*D (16-Present) EXOS XPS NSCA Colorado State Program Director (11-12) EXOS (Formerly Athlete's Performance) Level IV Mentor (05-2010) Director Human Performance SSCV (10-Present) FMS Level 1 Certified (09-Present) TRX Level 1 Certified (09-Present) Power Plate Academy Certified (09-Present) Internationally Recognized Speaker NSCA Keiser Corp (08-Present) Director Coaches Education SSCV (10-Present) Director Facilities Operations Minturn Fitness Center (14-Present) Noted Accomplishments Women's FIS Team Coach SSCV producing athletes single program make USST 2 year span 1997-99 USST Disabled/Paralympic Alpine Coach Year 2005 Designed Executed First-Ever Dedicated SSCV Strength Conditioning Program 2006 Designed Executed First-Ever 55-Hour Continuing Education program Ski Snowboard Club Vail Full Part-time athletic staff (120-134 staff members) 2009 Directed all-inclusive Human Performance Program SSCV including Strength Conditioning, Sport Psychology, Nutrition Medical intervention 2009-Present Proposed, designed, built provided operational oversight facets Minturn Fitness Center VSSA Campus including operations, hiring, membership management, marketing advertising, programming General Population, Junior, High-School Elite/VIP athletes. 2014-16 Presented NFL Combine Indianapolis ID subject ""Power Training Olympic Success"" Spring 2014 Professional Experience Director/President Minturn Fitness Center Aug 2013 Mar 2017 Company Name － City State Responsible concept, design, oversight construction opening Nation's first half-public, half-private Performance Training Athletic Facility funding split municipality Town Minturn Ski Snowboard Club Vail. Secured Strategic Partnerships Sponsorships include, limited to: Facility Design, Construction, Equipment, Staffing Uniforming. Provide Operational Oversight include, limited to: Scheduling, Programming, Zone Layout, Organizational Philosophies Strategies Recruitment Hiring relevant Administrative Coaching Staff. Provide Budgetary Oversight include, limited to: Hourly Salaried Payroll, Expenses Revenue, Relevant Fee Structures Membership, Elite VIP Fee Structuring Continuing Oversight Strategic Initiatives balance Profit Loss. Director Human Performance May 2010 Mar 2017 Company Name － City State Responsible coordination aspects Athletic Human Performance athlete population SSCV including limited to: Strength Conditioning, Sport Psychology, Nutrition, Athletic Programming Periodization discipline specificity, Program Design, Athletic Testing, Data Compilation Analysis Medical Coordination Intervention Strategies. Recruiting, Hiring, Management Evaluation Human Performance Staff. Integration Collaboration Sport Specific Coaching Staff SSCV. Organization non-snow training sessions facilities off-site. Presentation collaboration training methods philosophies internal external including LTAD, program periodization programming. Responsible design, organization execution annual, Industry-Leading 55 hour Continuing Education Program entire full-time SSCV Staff including limited to: Scheduling, Organization facilities, Recruitment Industry Professionals speak topics Leadership, Sport Performance Strategies, Communication Strategies, Building Culture Excellence, Team-building, Annual Operational Expectations. Annual Sub-Contract FIS SSCV oversee safety systems, surface management course sets FIS World Cup FIS World Championships Beaver Creek, Colorado. Duties include limited to: Design Safety Systems including A B-net systems, Racecourse surface preparation maintenance, Course sets discipline. In charge multiple crews simultaneous projects throughout duration events. ​ Director Strength Conditioning Apr 2005 Apr 2010 Company Name － City State Responsible Concept, Design Execution first dedicated Strength Conditioning Program Ski Snowboard Club Vail. Startup Facility Responsibilities include, limited to: Facility procurement design, Building Strategic Partnerships procurement equipment technology fund-raising sponsorship initiatives. Position Responsibilities include, limited Strength Conditioning Program Designs 5 disciplines Snow Sport SSCV, Facility Scheduling Team Individual Training, Budgetary Oversight, Injury Management Strategic Partnerships, Recruitment Hiring Key Staff positions, Athlete Testing Data Compilation Presentation Review Annual Athletic Periodization Planning Execution. Annual Sub-Contract FIS SSCV oversee safety systems, surfacemanagement course sets FIS World Cup FIS World Championships Beaver Creek, Colorado. Duties include limited to: Design Safety Systems including A B-net systems, Racecourse surface preparation maintenance, Course sets discipline. In charge multiple crews simultaneous projects throughout duration events. Head Strength Conditioning Coach/Assistant Alpine Coach Apr 2001 May 2004 Company Name － City State Head Strength Conditioning Coach/Assistant Alpine Coach United States Disabled/Paralympic Ski Team Designed, implemented coached discipline specific strength conditioning programs elite World Cup Paralympic athletes. Compiled data kept records track progress athletes. Coordinated USOC Sport Science programs enhance performance athletes. Coordinated Howard Head Sport Medicine, Vail, CO. enhance testing athletes. Supervised mentored coaches individual programs. Presented information PSIA USSCA coaches strength conditioning disabled athletes. Responsible on-hill training environment including safety systems setup, course-setting, timing video capture analysis. On-hill coaching athletes improve performance training racing. Athletic management athlete individually ensure proper training time, start management qualification. Coordinated sponsorship purchase plans athletes equipment manufacturers. Maintained designed specific equipment based athletes individual disabilities. Designed, set-up managed events including National elite FIS disabled ski races International World Cup disabled alpine ski races. Educational Background EXOS Performance Certification (XPS) 2017 EXOS (Formerly Athletes Performance － City State USA Succesful Completion EXOS Online Performance Certification Registered Strength Conditioning Coach Certification Distinction 2016 National Strength Conditioning Association － City State USA Successful Completion Requirements NSCA RSCC*D (with Distinction) 10 year Industry Professionals References Registered Strength Conditioning Coach Certification 2011 National Strength Conditioning Association － City State USA Successful Completion Requirements NSCA RSCC 5 year Industry Professionals Certification Level IV Mentorship Sport Performance 2010 EXOS (Formerly Athlete's Performance) － City State USA Successful Completion First-Ever Class, Level IV AP Performance Mentorship Certified Strength Conditioning Specialist Distinction 2009 National Strength Conditioning Association － City State USA Successful Completion Requirements NSCA CSCS*D (with Distinction) Level III Mentorship Sport Performance 2007 EXOS (Formerly Athlete's Performance) － City State USA Successful Completion Level III AP Performance Mentorship Level II Mentorship Sport Performance 2006 EXOS (Formerly Athlete's Performance) － City State USA Successful Completion Level II AP Performance Mentorship Certified Strength Conditioning Specialist 2006 National Strength Conditioning Association － City State USA Successful Completion NSCA CSCS Certification Level 1 Mentorship Sport Performance 2005 EXOS (Formerly Athlete's Performance) － City State USA Successful Completion Level I AP Performance Mentorship Intern/Collaboration Sport Performance 2000 United States Olympic Committee － City State USA Intern Collaboration USOC Sport Science Paralympic Athletes testing evaluation Sport Performance. Levels 1+2 USSA Sport Science Certification Sport Science 1998 United States Ski Snowboard Association － City State USA Successful Completion USSA Sport Science Levels 1+2 Alpine Coach Certifications 1996 United States Ski Snowboard Association － City State USA Completion USSA Alpine Coaching Levels 1+2 Bachelor Arts English/Communications 1992 New England College － City State USA 4-Year Member New England College NCAA D-1 Alpine Ski Team 4-Year Member New England College MCLA Men's Club Lacrosse Team Affiliations Ski Snowboard Club Vail Director Human Performance, Director Minturn Fitness Center Director Education part full time on-site staff (124+ staff members annually) EXOS (Formerly Athlete's Performance) XPS, Level IV AP Mentor NSCA CSCS*D RSCC*D Former Colorado State Program Director Present Performance Consultant Presenter Regional, National International Clinics Conferences. KEISER Performance Consultant Present Strategic Partnership Keiser Corporation Consulting Presenting Equipment Usage Program Design National International Conferences. USSA Level 2 Alpine Coach, Level 2 Sport Science Coach Level 2 Referee Presently Consult, Present Collaborate Strength Conditioning Performance Education Programming Junior Elite Snow Sports Athletes USSA Center Excellence Staff. Speaking Engagements Featured Speaker: Keiser Power Summit Toronto Feb 2015 ""Block Power Training Olympic Success"" Featured Speaker: Fortius Power Summit Vancouver Feb 2015 ""Periodization Power Performance"" Keynote Speaker: Keiser Performance Summit CA Jan 2015 ""Utilization Power Training Performance"" Featured Speaker: NFL Combine ID Feb 2014 ""Block Power Training Olympic Success"" Featured Speaker: USSA Congress UT May 2011 ""Performance Training Club Programs"" Featured Speaker: NSCA Colorado State Clinic CO June 2010 ""Power Young Athletes"" Featured Speaker: NSCA Arizona State Clinic AZ Oct 2009 ""Periodization Strategies Power"" Featured Speaker: Denver University Sport Performance Jun 2008 ""FMS: Why, Where How"" FMS: Corrective Exercise Strategies"" Keynote speaker: PSIA Adaptive Copper Mt. Fall Clinics Oct 2004 ""Building Strength Conditioning Programming Paralympic Athlete"" Skills High-Level Strategic Alliance skills including limited to: Networking, Collaboration, Sponsorship Partnerships. High-Level Leadership Skills including limited to: Recruiting Hiring Best-in-Industry Staff, Direction Education Staff, Problem-Solving Evaluation Staff. Technology Usage levels concentration Sport Performance Technology, Testing Evaluation Technology MAC Windows based programming.",FITNESS
"TEACHER Summary Obtain position working customer service I utilize friendly outgoing attitude. I'm nalytical adept resolving complex network issues. Critical thinker addresses customer support issues quickly consistently exceeds performance standards. Skills Excellent analytical skills Strong verbal communication Computer proficient Microsoft PowerPoint, Microsoft Word, Issue resolution Attention detail Excellent written verbal communication skillsExperience high volume, high stress work environment, productiveFluent English Twi, Energetic organized Accomplishments Top representative department customer satisfaction surpassing 80 %. Received award customer service recognition ability work well team members. Experience Teacher Jan 2016 Mar 2016 Company Name － City State Educate children, take care children, maintain healthy learning environment. Nursing Aide Aug 2015 Jan 2016 Company Name － City State Provide basic care patient, accompany patient leaving facility, maintain healthy living environment. Front Desk Receptionist Jun 2015 Sep 2015 Company Name － City State Answer phones, transferring Support, Referred difficult issues upper management maintaining positive rapport customer. customers online billing account issues. calls book appointments, enroll clients. Cook Apr 2013 Aug 2014 Company Name － City State Train new employees, take orders, pass orders customers, prepare hot cold food items, stock deliveries, maintain work area (cleaning). Education Training Bachelor Arts African American Studies 2017 The Ohio State University － City State USA Child Development, N utritional Needs,L anguage acquisition, M ovement Motor skills, Cultural influences, Coursework Business Communications Interests Member Apostolic Church Choir, Columbus, OH *Sunday School Teacher Apostolic Church, Columbus, OH *Children's Choir Director Apostolic Church, Columbus, OH *Volunteer Event Decorator Gina's Décor Skills Sales Software: Salesforce.com, Service Ticketing system Desktop Publishing Software: Photoshop Microsoft PowerPoint, Microsoft Word, Answer phones, verbal communication skills, Excellent written Additional Information ACTIVITIES: *Member Apostolic Church Choir, Columbus, OH *Sunday School Teacher Apostolic Church, Columbus, OH *Children's Choir Director Apostolic Church, Columbus, OH *Volunteer Event Decorator Gina's Décor",TEACHER
"ENTREPRENEUR GENERAL MANAGER Summary Over 17 years' experience Airport Operations safety training extensive knowledge applicable federal rules regulations affecting safe efficient operations FAR Part 139 certified airport. Experienced accident investigation analysis develop action plans initiatives address accident trends. Experienced transportation management, gas station management profound ability plan, organize, coordinate, prioritize, assign evaluate work subordinate employees. Immense ability prepare accurate plans cost estimates, reports. Uncommon ability make accurate computations cost projections, Sound ability communicate effectively, orally writing prepare reports complex technical nature. Proficient research, writing, case management client relations. Highlights Collective bargaining techniques Public policy background Data collection analysis Exceptional organizational skills Safety policy development Analytical thinker Mediation Project management Creative problem solver Contracts Accomplishments Planned implemented online training saved thousands dollars overtime payments facilitated compliance required recurrent training programs. Spearheaded 0 runway incursions program runway renumbering Miami International airport expansion project, reducing eliminating runway incursion period. Implemented Tug Numbering System critical tug operations Miami International Airport. Experience 11/2011 11/2013 Entrepreneur General Manager Company Name － City State Managed daily operations gas stations. Oversaw sales, inventory staff monthly basis. Conducted performed inspections gas equipment facilities. Maintained obtained clean customer friendly environment various customers. Enforced implemented strict policies procedures regulating gas stations. Responsible hire managing 30 employees. Oversaw price management fuels merchandise. Monitored monthly sales, inventory, prepared monthly cash balance reports gas station convenience store. Sought, prepared, negotiated obtained contracts USAID deliver food seeds throughout Haiti. Created, prepared, maintained records documents related operation administration delivery assigned loads, prepared reports related work. Conducted researched, evaluated, make decisions mode route take transportation loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, evaluated work subordinate's employees. Coordinated oversaw daily operations trucks, Prepared administer budgets. Answered inquiries complaints customers related delivery loads. Monitored ongoing expenses relative budget projections.Recruited, retained developed staff.Recruited, retained developed staff. Increased company market share 20% 3 Monitored 4 project budgets 24.months. Developed managed annual operating budgets gas station transportation business. Oversaw development launch Haiti Towing business. Recruited, hired trained 30 new employees gas station, convenient store transportation department, Built maintained effective accounts receivable cash flow monitoring systems. Boosted revenue $100,000.00 first year spearheading development waste control.. Mentored, coached trained 5 team members. Identified inefficiencies, made recommendations implemented process improvements. 06/1995 01/2011 Safety Training Coordinator Company Name － City State Responsible preparation training 15,000 airport employees. Planned, directed, oversaw, reviewed evaluated work staff providing support airport training program. Maintained directed maintenance accurate records files. Monitored changes legislation FAA regulations may affect training program operations service delivery; evaluated effect upon program activities recommends appropriate policy procedure modifications. Developed modified training techniques formats evaluate airfield vehicle operators current program effectiveness determine need program modification and/or new training program development. Test theoretical practical knowledge aviation safety ramp safety. Analyzed training programs assure competency persons operating vehicle airfield. Prepared reports airfield inspections document findings. Approved disapproved issuance certificate vehicles operators airfield. Promoted training programs developing contacts various organizations electronic media announcements. Represented MIA Airport acting trainer aviation safety various airports throughout Caribbean. Provided fiscal oversight Airside Division, particular, training cash collections, equipment purchase orders. Tracked Employee Performance training requirements make sure compliance FAA Rules Regulations. Responsible issuing department vehicle, equipment. Assigned, distributed, checked, verified access personnel work load. Approved requests emergency delivery airfield. Monitored safety condition airfield, maintained ensured smooth operation airport. Ensured operators adhere rules regulation department. Monitored construction maintenance projects affecting airfield activities. Ensured compliance Federal Aviation Administration (FAA) Miami-Dade Aviation rules regulations effect safe efficient operation Air Operations Area (AOA). Represented Airside Operations safety meetings. Planned managed event logistics. 07/1988 07/1994 Company Name Education December 2007 Bachelor Public Administration Barry University － City State Public Administration June 2004 Associate Business Administration Miami Dade College － City State Coursework includes Organizational Behavior, Economics Skills balance budgets, contracts, delivery, inventory, managing, access, personnel policies, program development, safety, sales, trainer, training programs, transportation",AVIATION
"CONSULTANT Highlights Employee relations Performance management strategies Excellent interpersonal coaching skills Course Prep SHRM-SCP (May 2017) Employee handbook development Event management Manager coaching training Employee relations Hiring retention Experience Consultant Aug 2015 Current Company Name － City State Create professional business presentations. Contacted new existing customers discuss specific services could meet needs. Developed innovative business plans sales strategies customers. Rese arched economic processing factors determine best process sales strategies. Coordinated managed major proposal processes initiation implementation. responses. Formulated comprehensive business plan complete clear actionable sales goals targets. Analyzed client requirements, created business plan drove strategy development. Planned negotiated media buys, including TV, radio, print digital. Director Apr 2012 Aug 2014 Company Name － City State Carefully selected, developed retained qualified staff, well trained [number] new staff annually. Created annual goals, objectives budget made recommendations reduce costs. Assisted design execution programs contributed [%] growth organization [year] fiscal year. Administered, directed coordinated activities agency. Served liaison management, clinical staff community. Expertly planned, coordinated, organized directed operations agency. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Regularly evaluated employee performance, provided feedback assisted, coached disciplined staff needed. Organized led weekly personnel meetings [number] team members. Developed managed budget revenue expectations actively seeking ways eliminate reduce expenses. Revised policies procedures accordance changes local, state federal laws regulations. Created implemented exit interview program process. Advised top management appropriate employee corrective actions. Ran bi-weekly payroll process. Director Jul 2009 Current Company Name － City State Created implemented exit interview program process. Created modified job descriptions within departments. Facilitated monthly meetings develop strategies would positively influence workplace relationships. Maximized company revenue [Action taken] Identified key growth opportunities business [Action taken] Managed day-to-day tactical long-term strategic activities within business. Reduced controlled expenses improving resource allocation. Represented agency government, funding field sources meetings conferences. Addressed program policy issues, developed best practices improved service delivery. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Negotiated reviewed business contracts financial models profitability financial success mind. Reviewed federal state laws confirm enforce company compliance. Addressed inquires employees management regarding new-hire activity ongoing employee relation issues. Human Resource Manager Jun 2007 Sep 2009 Company Name － City State Increased employee base [Number] meet changing staffing needs. Implemented innovative employee incentive program, resulted [Number] increase staff productivity. Recruited interviewed [Number] applicants per [Time period] Answered employee questions regarding [Topic] [Topic] resolved issues. Advised managers organizational policy matters recommend needed changes. Conducted new employee orientation foster positive attitude toward organizational objectives. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Identified staff vacancies recruited, interviewed selected applicants. Directed personnel, training labor relations activities. Human Resource Assistant Jun 2003 Sep 2007 Company Name － City State Worked quickly efficiently, minimal oversight, accomplish assigned duties. Improved accuracy payroll journal entries developing implementing payroll reconciliation tool. Accurately processed data, validation transmission weekly, semi-monthly sale payrolls. Prepared filed sales use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports miscellaneous filings. Education Management Holmes Community College － City State Master Science Counseling Education Education Psychology Psychology Mississippi State University Counseling Education Education Psychology Psychology Bachelor Science Business Administration College Business Professional Studies, Mississippi University Women Business Administration Skills Revamped orientation process new hires, implemented company-wide. Successfully decreased staff turnover [Number] [Number] months. P rovided assistance resume building, training, career path development. Reduced employee turnover 10%. Created [Number] -week virtual training sessions [Program type] certification program. Qualifications",CONSULTANT
"FINANCE MANAGER Summary preparing annual budgets, monitoring key accounts credit control. Having ability handle complex assignments effectively possessing confidence work part team independently. Abdul Majeed presently looking suitable opportunity position forward thinking company excel, deliver achieve potential. MBA -Finance 20 years' experience field accounts finance. Expertise spearheading corporate financial planning initiatives Commercial Operation, Accounts Finance, Auditing Taxation, MIS, Exports Management export document negotiation. Expertise designing implementing systems achieve financial discipline improve overall efficiency organization. Strong analytical skills Good relationship management negotiation skills liaising Banks, financial institutions various regulatory authorities. Well versed SAP, Oracle Business Suite 11i Tally. Experience Finance Manager February 2001 September 2014 Determining financial objectives. Designing implementing systems, policies procedures facilitate internal financial control. Preparing Annual Budget forecasting trends. Developing reports top management summarizing business financial position areas income, expenses, capital usage cash flows, coordinate preparation strategic plans, budgets financial forecast. Developing updating accounting, finance management policies procedures. Effective Cash Flow Management Monitoring budgets comparing actual cost revenues related production, marketing capital. Coordinating preparation, maintenance filing projected P&L Account, Bills Discounting Balance Sheet required bank authorities financial institutions. Coordinate preparation Financial Statements, Financial Reports internal usage. Getting control accounts reconciled sorting discrepancies Liaison business related organizations Banks, preparing budget cum systemizing departmental work. Handling local Bank queries export/import matters carrying correspondence bank Remitting foreign currency import advance expenses like traveling, consultancy, advertising project export. Negotiating banks export documentation requirement. Opening LC inland foreign party, bank guarantee import. Processing Purchase Bills Raw Material, Asset Passing Bills expenses various departments Implementing training courses new recruits At Fama Trading Company Riyadh, K.S.A Prepare submit group's monthly financial results, budget quarterly rolling forecasts complete reporting requirements parent company Perform detailed account analysis corporate month-end processing reporting Maintain general ledger, ensuring compliance Saudi Arabian Standards Review monthly Business Activity Statements review monthly balance sheet reconciliations Monitor stock levels perform inventory reconciliations Supervise annual audits (internal external) Review make decisions credit limits new existing customers Review authorize weekly accounts payable run Improve existing processes streamline workflows Managed corporate finance tasks including financial, management statutory accounting reporting Prepared interpreted actual monthly financial statements, forecasts, budgets 5-year plans reviewed balance sheet reconciliations Managed intercompany processes monitored KPIs Prepared documentation assist preparing legislative statutory returns, including Zakat, Prepared statutory reporting liaised auditors year-end audit Supervised back office operations including management staff Managed, reviewed, evaluated, selected implemented group consolidation group OLAP applications Maintained administered corporate financial accounting system (Oracle Financials) Prepared, maintained developed corporate section group policies procedures Prepared monthly payroll related employees, Prepared reports summarizing forecast company business activity financial position. Determined depreciation rates apply capital assets Supervised employees Finance Administration Department responsible overall direction, coordination evaluation unit Coordinated preparation year-end statutory accounts tax return Established maintained relations banks financial institutions Prepared reports required regulatory agencies arranged audits company accounts. Chief Accountant January 1997 January 1999 At Global Suhaimi Company Dammam, Saudi Arabia Responsible overall financial accounting function company including Annual Budgets, Cash flow, Designed Implemented internal control financial policies, Preparation office procedures including assigning duties responsibilities staff accounts Department. Responsibilities: Supervised day day activities Finance Department Company. Prepared monthly provisions closing Accounts also prepare MIS reports Prepared reviewing financial statements, budget, forecast, monthly business performance, revenue collections, bank reconciliation sales analysis, etc. Processed payrolls time, transfer reconcile payments payroll ledgers. Maintained Fixed Assets register, preparation Fixed Assets schedule depreciation schedule monthly. Controlled supervise activities accounts department Prepared various daily MIS report management decision making Payroll Daily preparation bank reconciliation Daily reconciliation credit card collection Direct dealings bank Dealings credit card dispute problems Aging customer account follow timely payment Prepared cash flow Payment Schedules Salary preparation processing bank Handling daily operations maintenance accounts All customers /payable account reconciliation maintain accounts Finalization Accounts Dealings external auditors Weekly reports follow Receivables clients necessary arrangements collect payments time, preparing payments suppliers time, etc. Supervised accountants daily financial transactions, ensuring general ledger, accounts payable receivables, accruals, prepayments, current assets, accrued income correctly booked Co. policies procedures operating effectively. Supervise/Manage Accounting staff Generating preparing Financial Statement Prepared Budget Posting directing accounts transactions Prepared Annual Zakat declaration Advanced Financial Reports Finalized Company Medical insurance policies contract. Prepared financial polices Internal control Verification accounting entries Prepared Balance Sheet Prepared Trial Balance Follow L/C define cost item's Financial sales report. Supervised inventory control. Dealing Banks. Accountant May 1992 September 1996 Company Name － City Maintained basic accounts, book keeping Reconciliation Bank statements Ledger entries, journal entries Customer relations Invoice entries cross checking Prepared analyzed financial statements Making Cheques parties Maintained Ledger Sales, purchase Making Vouchers Entries Computer Cash Handling Preparation Day Book. Education Master's degree M.B.A Finance Brooklyn Park University Finance Location: Pennsylvania United States America Certifications Urdu Level: Expert Hindi Level: Expert Arabic Level: Intermediate English Level: Expert Personal Information Birth Date: 22 April 1970 (Age: 44) Gender: Male Nationality: India Residence Country: Riyadh, Saudi Arabia Visa Status: Residency Visa (Transferable) Marital Status: Married Number Dependents: 3 Driving License Issued From: Saudi Arabia Skills account reconciliation, Accounting, accounts payable, accruals, streamline, advertising, Arabic, balance sheet, Trial Balance, bank reconciliation, basic, book keeping, Book, Budgets, Budget, C, Cash Flow, Cash Handling, closing, corporate finance, credit, clients, Customer relations, decision making, Designing, directing, direction, documentation, English, filing, Finance, Financial, financial accounting, financial accounting, Financial Statements, Fixed Assets, forecasting, general ledger, Hindi, insurance, inventory, inventory control, Ledger, marketing, office, MIS, Negotiating, OLAP, Oracle Financials, Payroll, policies, processes, reporting, requirement, Sales, sales analysis, statutory accounts, strategic plans, tax, Urdu, year-end Additional Information Personal Information Birth Date: 22 April 1970 (Age: 44) Gender: Male Nationality: India Residence Country: Riyadh, Saudi Arabia Visa Status: Residency Visa (Transferable) Marital Status: Married Number Dependents: 3 Driving License Issued From: Saudi Arabia Professional Affiliations Arab Accreditation Council Membership/Role: BPU 2013-11-36453 Member since: November 2013",FINANCE
"INTERIM MEMBERSHIP DIRECTOR Professional Profile Highly responsible dedicated professional proven record success member engagement experience. Excellent manager large groups small teams. Works well groups. Volunteers time. Able multitask effectively handle evolving job priorities. Superior organizational, leadership interpersonal skills. Successful hiring retaining highly motivated member oriented employees. Qualifications Human resources experience Relationship builder Skilled motivator Highly dependable Microsoft word, excel, outlook proficient Oranized Trustworthy Team Player Volunteer Works well pressure Energetic personality Relevant Experience Process Improvement Updated created new departmental procedures. Assessed organizational training needs. Experience Company Name City State Interim Membership Director 02/2016 Current Oversee Welcome Desk sales team Work collaborate Municipal Services Assistant city Morgan Hill Work collaborate Director Member Engagement YMCA Mentor develop Welcome Desk staff Rebuild establish trust support Welcome Desk staff ​Track tours given tours closed Assess apply financial aid members Interact engage members ​ Company Name City State Health Wellness Director 05/2015 Current Oversee 65 direct reports day day operations fitness center group fitness program. Actively participate co-chair Health Wellness cabinet 11 branches Silicon Valley YMCA association Prepare weekly sub schedule quarterly schedule changes group fitness Track maintain wellness coaches, group fitness instructors personal trainers hours ADP Oversee Health Wellness Coordinator job duties Mentor develop Health Wellness Coodinator Develop grow fitness staff successfully preparing tracking goals provide training leadership opportunities Oversee fitness department budget, research purchase expenses maintenance fitness center equipment manage expense reports Coordinate execute programs projects assigned AED Conduct phone screening interview candidates wellness coach, group fitness personal training positions Conduct auditions Wellness Coach, group fitness personal training candidates Successfully participate support staff campaigner volunteer fitness staff exempt staff 2012-present Volunteer assist YMCA Annual Giving Campaign 2012-present Work collaborate leadership team regarding SEER survey deepen member satisfaction connections Collaborate, lead support leadership staff well front line staff strengthen partnership City Morgan Hill YMCA Created developed CRC staff in-service agenda leadership team members 2012-present Coordinate execute special community fitness events Youth Triathlon Get Fit Coordinate execute member engagement programs Indoor Triathlon, El Toro challenge, TRX 40/40 challenge March Madness Developed working relationship city Morgan Hill YMCA maintenance teams ensure quick timely response issues arise fitness center, group fitness studio equipment fitness floor group fitness studio Company Name City State Health Wellness Coordinator 10/2012 05/2015 Oversee 17 direct reports day day operations fitness center Prepare monthly calendar scheduling wellness coaches shifts monthly calendar scheduling wellness appointments members Track maintain coaches hours ADP Track wellness coaches end shift reports, member engagement, wellness appointment percentages wellness coaches FitLinxx triggers Develop grow wellness coaches successfully preparing tracking goals wellness coach provide training leadership wellness coach Work closely Health Wellness Director fitness department budget, research purchase minor expenses maintenance fitness center manage expense reports Created implemented CRC Youth calendar oversee Mini Me Youth Fitness activities Coordinate execute programs projects assigned Conduct phone screening interview candidates wellness coach positions Conduct auditions Zumba UJamm candidates group fitness Successfully participate staff campaign liaison group fitness staff exempt staff past 3 years Volunteer assist YMCA Annual Giving Campaign past 3 years Work collaborate leadership team regarding SEER survey deepen member satisfaction connections Created developed CRC staff in-service agenda leadership team members past 2 years Coordinate execute special community fitness events Youth Triathlon Get Fit Coordinate execute member engagement programs Indoor Triathlon, El Toro challenge, TRX 40/40 challenge March Madness Actively participate Health Wellness cabinet 11 branches association Developed working relationship Danny Fred ensure quick timely response issues arise fitness center equipment fitness floor Work assist Health Wellness Director group exercise tasks needed: sub list, group fitness class schedule, auditions communication instructors. Company Name City State Group Fitness Instructor 10/2010 Current Cultivate positive relationships participants interacting group fitness classes. Explain use exercise equipment participants, prioritizing safety times. Greet members professional friendly manner. Develop safe effective exercise programs members. Assess individual progress suggested appropriate changes. Immediately report damaged broken equipment. Teach variety group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids Zumba Gold. Explain exercise modifications participants history injury. Company Name City State Manager 04/2001 07/2010 Performed scheduling staff Prepared executed payroll commission staff Prepared tracked inventory sales merchandise Provide training leadership staff Prepared executed cash, checks credits paid deposit Researched purchased equipment parts Conducted phone screenings interviews new hires Acted liaison employees CEO Prepared conducted staff meetings Worked city Nampa Chamber Commerce events. Education Bachelor Arts Liberal Arts 2003 Northwest Nazrene University City State Liberal Arts Credentials CPR, First Aid AED YMCA Diabetes Prevention Program YMCA Child Abuse Prevention FitLinxx Various group fitness certifications ​",FITNESS
"CASHIER Summary 3 years fast-paced customer service call center environments. Personable professional pressure. Motivated customer service specialist 3 years retail experience fast-paced, team-based environment. Excellent communicator demanding call center environment Customer Service Representative. Friendly Sales Associate adept working diverse retail customer service environments. Hardworking background quickly taking orders, managing drive-thru window preparing food. POS systems knowledge. Fast food professional focused greeting customers friendly, welcoming manner. Seeking added responsibilities help restaurant operations run smoothly. Food service worker exceptional interpersonal skills. Reliable, punctual works well pressure. Crew Member offering positive attitude flexible schedule. Works well independently others team. Highlights Excellent communication skills rapid precise customer service skills Self-motivated Quick learner Strong verbal communication Organized multi-tasker Team leadership Friendly helpful Proficient cash management. Valid OH driver's license Local/state health laws knowledge Late-night shift availability Credit card processing Carbonated beverage dispenser cleaning Multi-line phone talent maintenance Healthy meal preparation Fast efficient service worker Patient-focused care CPR certification. Accomplishments Employee Month Taco Bell Experience Cashier Dec 2014 Dec 2014 Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Managed quality communication, customer support product representation client. Assisted customers store product complaints. Guaranteed positive customer experiences resolved customer complaints. Processed issued money orders customers. Responsible ringing customers timely manner guaranteeing high level customer service. Organized store returning merchandise proper place. Certified Home Healthcare Aide Feb 2014 Sep 2014 Company Name － City State Provided patient education. Treated patients strokes. Provided behavioral/emotional support supervision dementia Alzheimer's. Assisted patients daily functions. Delivered in-home care disabled children adults. Ensured safety well-being patients. Transported patients different departments. Assisted patients bathing, dressing, hygiene grooming. Completed daily living tasks enhance quality life elderly patients. Engaged patients games, crafts, cooking, music, reading activities. Deli/Bakery Clerk Mar 2013 Jan 2014 Company Name － City State Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Positively engaged customers, offering menu information, providing suggestions showing genuine appreciation business. Decorated merchandised quality bakery goods. Ordered received bakery products supplies. Properly wrapped, boxed, weighed bakery department products. Practiced safe food handling procedures times. Assisted customers placing special orders large-scale events weddings birthday parties. Greeted customers entering store ascertain customer wanted needed. Described product customers accurately explained details care merchandise. Politely assisted customers person via telephone. Answered product questions up-to-date knowledge sales store promotions. Bagged, boxed gift-wrapped sold merchandise per customer's request. Assisted customers food selection, inquiries order customization requests. Crew Trainer Sep 2012 Mar 2013 Company Name － City State Greeted customers entering store ascertain customer wanted needed. Described product customers accurately explained details care merchandise. Earned management trust serving key holder, responsibly opening closing store. Politely assisted customers person via telephone. Bagged, boxed gift-wrapped sold merchandise per customer's request. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Maintained cleanliness presentation stock room production floor. Consistently provided friendly guest service heartfelt hospitality. Demonstrated integrity honesty interacting guests, team members managers. Operated drive-through window sales register quickly efficiently. Greeted customers provided excellent customer service. Pleasantly courteously interacted customers. Maintained high standards customer service high-volume, fast-paced operations. Prepared fountain drinks ice cream items. Prepared food orders within 2-3 minute time frame. Assembled food orders maintaining appropriate portion control. Verified prepared food met standards quality quantity. Crew Member Mar 2012 Aug 2012 Company Name － City State Consistently provided friendly guest service heartfelt hospitality. Promptly empathetically handled guest concerns complaints. Demonstrated integrity honesty interacting guests, team members managers. Operated drive-through window sales register quickly efficiently. Greeted customers provided excellent customer service. Pleasantly courteously interacted customers. Maintained high standards customer service high-volume, fast-paced operations. Prepared fountain drinks ice cream items. Handled currency credit transactions quickly accurately. Followed food safety procedures according company policies health sanitation regulations. Strictly followed cash, security, inventory labor policies procedures. Maintained clean safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster sidewalk. Reported shifts wearing neat, clean unwrinkled uniform. Reported shift time ready work. Performed position responsibilities accurately timely manner. Education High School Diploma 2012 Trimble High School － City State Athens Associate Science Health Wellness Washington State Community College － City State Washington Skills Excellent Customer Service. Certified CPR First Aide. Fast learning working skills.",HEALTHCARE
"ARTS INSTRUCTOR Summary Motivated teaching professional 22 years' experience addressing student needs ensuring proper student development formative assessments student-centered innovations curriculum implementation art across multiple content fields. Highlights Creative lesson planning Adept classroom manager Differentiating instruction specialist Data-driven curriculum expertise Learning disabilities expertise Assessment techniques documented growth Kind empathetic Urban public schools background Experience Arts Instructor 08/1990 05/2012 Company Name City State Planned, implemented, monitored, assessed classroom instructional program consistent Tempe Arizona Board Education Art standards Taught visual arts, specializing photography, serigraphy, ceramics, mural painting, mask making, glass mosaics commercial graphic arts applications. Recognized success art curriculum. Curriculum Designed, developed implemented daily lessons 150 students daily Effectively motivated students interactive teaching audio visual aids stimulation creative imagination. Good working relationships parents resolve conflicting educational priorities issues. Successful experience positions leadership demanded flexible problem solving skills organizational abilities. Participated regular training courses keep up-to-date new teaching methods developments field. Used variety teaching methods lectures, discussions demonstrations.Presented class material policies accurately clearly 8 classes semester. Arts Instructor 01/1998 01/2012 Company Name City State Designed Implemented 10 individually focused programs arts school programs including claymation, ceramics, mask making, drawing, photography, silk screening painting. Methods Applied Curriculum Design: designed, developed implemented daily lessons 150 students daily. Education Strategies: employed special educational strategies techniques instruction improve development sensory/perceptual-motor skills, language, cognition, memory. Plan Development: planned conducted activities balanced program instruction, demonstration, work time provided students opportunities observe, question, investigate. Goal Setting: established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Technology Integration: increased student participation test scores introducing relevant computer programs exercises encourage student interest enjoyment. Education 2002 Arizona State University City State USA Masters Education Masters Degree Secondary Education Curriculum Development 1973 Arizona State University City State USA Bachelor Fine Arts Photography Graduated high honors; specialized photography printmaking. Arizona Board Education State Certifications Structured English Immersion K-12 Secondary Education 7-12 Certification Art Certification K-12 Interests 1995 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance Art; Created interactive art website Arizona Alliance Arts, help provide Arizona Visual Arts Standards achievement rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization Education Through Art. Additional Information Accomplishments Awards 2013 Implemented designed claymation Artist-in Residency project Piaute Middle School, Paradise Valley Arizona 2012 Lifetime Achievement Award, presented Tempe Diablos Grady Gammage, Arizona State University 2011-2012 Lead artist implementing international INSIDE OUT art project. Guadalupe Arizona Documented online HBO documentary J.R. project 2005 Art Writing: Interdisciplinary Inquiry, Discovery Meaning Making; published National Art Education Association, Reston Virginia. 2005-2006 PTA Recognition Service Teaching Award. Fees Middle School, Tempe Arizona 2004-2005 Tempe Diablos Excellence Education Award. Wrote award winning cross-content curricular adventures combining visual arts computers, home economics, science, history, graphic arts, creation functioning restaurants serving 300 family, friends teachers. Fees Middle School, Tempe Arizona 1997 Art Education Magazine: Rites Passage Middle School Children. Focus research use humor classroom. 1996 Focus participant research published Middle School Division National Art Education publication: A Participant Observation Study Middle School Art Teacher Integrates Multiculturalism. 1995 Pacific Region 11 states/territories Secondary Art Educator Year, National Art Education Association. 1995 Excellence Education Award writing Southwest Cultures Art. Tempe Diablos, Tempe, Arizona. 1995 Implemented NBA/Coca Cola's ""Stay School"" Mural All Star program, Phoenix Arizona. 1995 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance Art; Created interactive art website Arizona Alliance Arts, help provide Arizona Visual Arts Standards achievement rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization Education Through Art. Skills Art Education Curriculum Design development, Goal Setting leadership organizational skills Instructional skills mural painting, photography, hand built ceramics, claymation, computer animation, serrigraphy, graphic arts, drawing, Lesson Plan Development utilizing Creative Problem solving skills,",ARTS
"COURT APPOINTED SPECIAL ADVOCATE Summary Financial professional self-starter capable effectively functioning minimum supervision. Known taking initiative skilled meeting challenges deadlines. A team player attentive detail produces quality results. Computer proficient. Areas expertise include: Analysis Accounts Payable/Payroll Microsoft Office Written Verbal Communications Detail Oriented Multi Tasking Organization/Prioritizing Data Entry Highlights Strategic financial planning expert Process implementation Staff leadership development Strength financial planning Account reconciliations Customer relations Word PowerPoint Access Excel Microsoft Office Facebook Twitter Accomplishments Provided suggestions helped develop formal plan reconstruction local Bloomington restaurant. Experience Company Name January 2015 Current Court Appointed Special Advocate City State Reviewed documents records, interviewed children, family members professionals lives. Provided written reports court hearings. Advocated child's best interests provided testimony necessary. Helped child understand court proceedings. Ensured children family receiving appropriate services advocated immediately available. Bring concerns child's health, education, mental health, etc. appropriate professionals. Monitored case plans court orders, Checked see plans followed mandated review hearings held. Updated court developments agencies family members. Ensured appropriate motions filed behalf child court knows changes child's situation. Company Name May 2014 August 2014 Cashier City State Computed recorded totals transactions. Issued receipts, refunds, credits, change due customers. Resolved customer complaints. Calculated total payments received time period, reconciled total sales. Answered customers' questions, provided information procedures policies. Compiled maintained non-monetary reports records. Kept periodic balance sheets amounts numbers transactions. Company Name January 2010 May 2012 Event Planner City State Collaborated diverse faculties students prepare annually parties, organize holiday travel, athletic game. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Assigned diverse talented team member different missions gave feedback work process manager. Negotiated reviewed business contracts financial models profitability financial success mind. Company Name August 2008 October 2009 Manager Assistant City State Facilitated planned conferences, meetings presentations manager. Assigned team members different projects improve quality public areas. Communicated local residents mission committee provided comments manager order improve neighborhood strategy. Designed questionnaire collect feedback clients developed plan solve issue. Tracked progress committee members reported manager. Attended weekly trainings provided committee. Researched market trends surveys used information stimulate business revenue growth. Education Indiana University Bloomington May 2016 Bachelor Science Public Financial Management; Mathematics City State U.S GPA: GPA: 3.28/4.00 International Business Economics coursework Work History Company Name January 2015 Current Court Appointed Special Advocate City State Company Name May 2014 August 2014 Cashier City State Company Name January 2010 May 2012 Event Planner City State Company Name August 2008 October 2009 Manager Assistant City State Interests Experienced Decorator, 8 years painting learning experiences Information Technology Reading Music Movie Swimming Yoga Languages Fluent English Chinese. Skills Chinese, Conferences, Clients, English, Meetings, Access, Excel, Microsoft Office, PowerPoint, Word, Business Presentations, Progress, Quality, Strategy",ADVOCATE
"BUSINESS DEVELOPMENT MANAGER Summary Hard working energetic management professional focused customer satisfaction throughout stages sales life cycle. Highlights Excellent communication skills Energetic Resolution-oriented Compelling leadership skills Exceptional multi-tasker Effective Retail Sales Manager Experience Business Development Manager September 2012 March 2015 Company Name Resolve customer complaints regarding sales service. Determine price schedules discount rates. Review operational records reports project sales determine profitability. Monitor customer preferences determine focus sales efforts. Confer consult department heads plan advertising services secure information equipment customer specifications. Direct coordinate activities involving sales manufactured products, services, commodities, real estate subjects sale. Confer potential customers regarding equipment needs advise customers types equipment purchase. Advise dealers distributors policies operating procedures ensure functional effectiveness business. Represent company trade association meetings promote products.Maintained friendly professional customer interactions.Shared product knowledge customers making personal recommendations. Administrative Assistant April 2008 June 2012 Company Name － City State Direct coordinate supportive services department business, agency, organization. Prepare review operational reports schedules ensure accuracy efficiency. Acquire, distribute store supplies. Analyze internal processes recommend implement procedural policy changes improve operations, supply changes disposal records. Hire terminate clerical administrative personnel. Conduct classes teach procedures staff. Direct coordinate supportive services department business, agency, organization. Operate computers programmed accounting software record, store, analyze information. Check figures, postings, documents correct entry, mathematical accuracy, proper codes. Classify, record, summarize numerical financial data compile keep financial records, using journals ledgers computers. Debit, credit, total accounts computer spreadsheets databases, using specialized accounting software. Operate 10-key calculators, typewriters, copy machines perform calculations produce documents. Receive, record, bank cash, checks, vouchers. Comply federal, state, company policies, procedures, regulations. Compile statistical, financial, accounting auditing reports tables pertaining matters cash receipts, expenditures, accounts payable receivable, profits losses. Code documents according company procedures. Reconcile note report discrepancies found records. Access computerized financial information answer general questions well related specific accounts. Match order forms invoices, record necessary information. Perform general office duties filing, answering telephones, handling routine correspondence. Perform personal bookkeeping services. Calculate, prepare, issue bills, invoices, account statements, financial statements according established procedures. Calculate prepare checks utilities, taxes, payments. Prepare process payroll information. Compare computer printouts manually maintained journals determine match. Reconcile records bank transactions. Transfer details separate journals general ledgers data processing sheets. Complete submit tax forms returns, workers' compensation forms, pension contribution forms, government documents. Prepare purchase orders expense reports. Perform financial calculations amounts due, interest charges, balances, discounts, equity, principal. Calculate costs materials, overhead expenses, based estimates, quotations price lists. Maintain inventory records. Office Coordinator April 1998 April 2008 Company Name － City State Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Determine charges services requested, collect deposits payments, arrange billing. Refer unresolved customer grievances designated departments investigation. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Compare disputed merchandise original requisitions information invoices prepare invoices returned goods. Prepare invoices, reports, memos, letters, financial statements documents, using word processing, spreadsheet, database, presentation software. Answer phone calls direct calls appropriate parties take messages. Greet visitors determine whether given access specific individuals. Perform general office duties, ordering supplies, maintaining records management database systems, performing basic bookkeeping work. File retrieve corporate documents, records, reports. Open, sort, distribute incoming correspondence, including faxes email. Make travel arrangements executives. Prepare responses correspondence containing routine inquiries. Prepare agendas make arrangements, coordinating catering luncheons, committee, board, meetings. Coordinate direct office services, records, departmental finances, budget preparation, personnel issues, housekeeping, aid executives. Provide clerical support departments. Manage maintain executives' schedules. Process payroll information. Set oversee administrative policies procedures offices organizations. Supervise train clerical staff arrange employee training scheduling training organizing training material. Interpret administrative operating policies procedures employees. April 1992 April 1998 Education Retail Management Purdue University － City State USA High School Diploma College Preparation May 1986 Bluffton High School － City State USA Graduated top 10% National Honor Society Skills 10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email, fax, filing, financial statements, general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets, multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing,",BUSINESS-DEVELOPMENT
"EXECUTIVE CHEF Professional Summary Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. A career includes everything small fast casual high end dining catering. Skills Creativity menu planning presentation Knowledgeable Heart Healthy Cooking Safe Healthy work atmospher HACCP Serv-Safe Certified Customer Service Focuses Passionate cooking Forward Thinking Highly organized Excellent communicator Delegates Effectively Motivational Good sense humor Team builder Self-motivated Accounting, Budgeting, Forecasting, P&L Proficient MS Office including Word, Excel, Powerpoint, Outlook. Implements effective systems Work History Executive Chef 03/2014 Current Company Name – City State Accountable every aspect Food Beverage budgets. Responsible ordering china, glass, silverware, smallwares. Responsible kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, Safety Sanitation (Serv-Safe Certified). Monitored ordering food, constant developing vendor relations, quality control food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, weekly safety meetings initial continual employee training. Nearly food produced house include pastries, bread, salad dressings, etc. Developed menus, pricing special food offerings increase revenue customer satisfaction. Managed kitchen staff six recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Food Production Coordinator 02/2013 03/2014 Company Name – City State Minimized expenses utilizing production logs, correct patient counts, well-trained staff. Helped redesign current cafeteria line menu include customer based concepts ideas. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Executive Chef 08/2009 09/2010 Company Name – City State Manage food production facilities include fine dining restaurant, bar grill, banquets conference kitchen, deli/coffee/pasty shop, family dining facility, beverage carts (food aspect only), two concessions outlets two golf courses. Accountable every aspect Food Beverage budgets. Responsible ordering china, glass, silverware, smallwares. Manage staff 40ppl including executive sous-chef, 2 sous chefs, externs hourly staff. Responsible kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, Safety Sanitation (Serv-Safe Certified). Monitored ordering food, constant developing vendor relations, quality control food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, weekly safety meetings initial continual employee training. Nearly food produced house include pastries, salad dressings, stocks, etc. well breaking steaks primal cuts whole fish seafood. Regularly interacted guests obtain feedback product quality service levels. Inspected kitchens observe food preparation quality service, food appearance cleanliness production service areas. Executive Chef General Manager Food Venues 12/2005 07/2009 Company Name – City State Manage 11 facilities ranging fine dining, deli/coffee shop commissary/warehouse well banquets (mainly weddings (approximately 35 every summer) events ranging size 25 600 ppl) include writing, developing, costing, implementing menus. Accountable every aspect Food Beverage budgets. Accountable ordering china, glassware, silver, small wares, kitchen equipment (and orchestrating installation). Manage staff 100ppl including unit executive chef, sous chefs, 17 managers, externs hourly staff. Responsible kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, Safety Sanitation (Serv-Safe Certified). Monitored ordering food, developed vendor relations, quality control food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, weekly safety meetings initial continual employee training. Responsible recruiting team members. Developed implemented current externship program. Executive Sous Chef 01/2004 07/2005 Company Name – City State Completely redesigned wrote recipes current menu. Implemented new safety sanitation program including cooler/freezer logs, temperature logs, HACCP logs facility lapsed. Responsible costing menus, inventory control, banquet functions, ordering, scheduling 12 employees, hiring, team member motivation, instrumental bringing new business hotel offering ice sculpting specialty menus. Developed specialty menus chef's tables special events (i.e. Holiday events). Taught cooking classes food demonstrations select groups. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Maintained updated knowledge local competition restaurant industry trends. Sous Chef 03/2003 12/2003 Company Name – City State Developed tools prep lists temperature logs benefit employee organization. Responsible employee scheduling accountability include 30 individuals. Established par levels maintained proper food cost purchasing purveyor relations. Interacted managers key employees ensure adequate coverage, quality food excellent service. Verified proper portion sizes consistently attained high food quality standards. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Executive Chef 10/2000 12/2002 Company Name – City State Prepared annual budget forecasting financial goals cost controls labor management bring food costs 5 points within first three months. Created, developed implemented upscale cafeteria managing 5 free-standing properties including banquet fine dining facilities. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Developed menus, pricing special food offerings increase revenue customer satisfaction. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Regularly interacted guests obtain feedback product quality service levels. Culinary Supervisor 09/1999 09/2000 Company Name – City State Assisted developing menu creations work assignments kitchen staff restaurant, McGrath's, banquet facilities. Scheduled directed culinary team exceed industry standards perform optimum performance creativity, preparation, cleanliness, customer service. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified freshness products upon delivery. Recommended menu items Executive Chef new dish development, holidays, special events promotions. Cooked served food meals accordance planned menus, diet plans, recipes, portions, temperature control procedures facility policies. Assistant General Manager 06/1998 08/1999 Company Name – City State Improved food cost 6 within 6 months. Responsible ordering inventory controls. Developed higher level quality fare maintaining food costs negotiating purveyors. Led shifts personally preparing food items executing requests based required specifications. Ensured staff understood expectations parameters kitchen goals daily kitchen work. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Specialty Chef 03/1996 08/1999 Company Name – City State Redesigned menus implementing marketing strategies broaden customer base expanding guest service highest levels. Continually striving meet exceed industry safety standards, inventory control, profit margin, customer service expectations diligent thorough training culinary team. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Asst. Kitchen Manager 07/1994 03/1996 Company Name – City State Developed daily specials including entrees, soups, appetizers. Directed culinary team daily activities prep, mise en place, food safety, plate presentation. Practiced safe food handling procedures times. Verified freshness products upon delivery. Accurately efficiently prepared healthy, delicious fish, meat vegetable-based dishes. Education Associate Science Culinary Arts 2012 National Institute Culinary Arts Mountain State University City State Recieved TIPS Certification Alcohol Awareness 2003 Health Communications Inc City State Completed hospitality courses. Club Management, Food Safety, Nutrition 2001 Technical Vocational Institute City State Attained Serv-Safe Certification. Have maintained Serv-Safe certification since 1 1995 Chippewa Valley Technical College City State Accomplishments Annual Scovie Awards. Participated judge grading food entries across world national world recognition. 2003-2005 Thermador (On Behalf Of Freed Appliance Distributors) Tempe, AZ. Demonstrated cooking techniques professional show kitchen located The Great Outdoors (Chandler, AZ). Took raw food product instructed groups customers prepare various items using sponsored equipment. Eventually allowing customers sample finished product. Affiliations 2005-Present American Culinary Federation World Association Chefs Societies Charleston, WV Active Member Skills Accounting, Budgeting, budgets, budget, Cooking, Creativity, Customer Service, special events, financial, Forecasting, hiring, inventory, inventory control, Leadership, Team Builder, managing, marketing strategies, marketing, meetings, Excel, Outlook, PowerPoint, MS Word, negotiating, Communicator, profit, purchasing, quality, quality control, recruiting, Safety, scheduling, Self Motivated, tables, employee training, vendor relations",CHEF
"SALES REPRESENTATIVE; SALES MANAGEMENT Summary I submitting resume I interested job opening business side AT&T. My name James Sauders I worked retail sales form since I 14 years old last six half years spent working AT&T retail. I'm hard working, loyal energetic manager top-rated sales associate 8 years leading dynamic sales teams fast-paced markets. I'm always early job correctly means traveling meet individual customers based time constraints, working late I'll do. I quit job done I know customer service number one priority along hitting goals. I know I would excellent fit position reliable source success team. Thank taking time review information. Highlights I multiple sales representatives promoted directly sales team based ability translate sales knowledge positive results I consistently top sales team I've ever While manager technology company I helped us hit 14 straight months us top 10 stores nation 600. Was given customer service experience award sales rep customer satisfaction goals AT&T I've given multiple awards sales results various companies Was selected 1 10 total freshman allowed student government first year University Louisville Selected represent high school member West KY Teen Leadership Group Intelligent, self-starter, motivated, ""think outside box"" problem solver, extremely competent sales sales management, positive self sufficient Was selected number one business student 350 students graduating class high school Was president Student Bank chapter FBLA high school regional FBLA officer Selected Mr. Future Business Leader America regionally 2001 Given full academic scholarship University Louisville I selected first year Retail Manager Development Program AT&T, one handful managers chosen Was invited attend Nation Young Leaders Conference senior high school Was invited first ever Global Young Leaders Conference Australia Selected 1 5 attendees 350 represent group Mock United Nations Assembly Experience October 2009 Current Company Name City State Sales Representative; Sales Management As sales representative I responsible hitting various sales targets ranked number one store entire, year I sales rep. Lead wired sales, feature accessory sales customer service scores Won award goal customer service scores year. Within three months hired I asked assist training new sales reps. May 2007 March 2008 Company Name City State Airman/Cryptologic Linguist As Airman I selected 52 squad mates run time scheduling/management/instruction entry control procedures Was selected Dorm Leader flight Was picked handle sensitive data transfers/processing information 500 Airman Was trained foreign linguistics Arabic Russian honorably/medically discharged June 2004 May 2007 Company Name City State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager As employee Circuit City I worked way entry level sales rep tech sales lead tech sales management Consistently leader hitting sales targets, hitting customer service based results extended warranty sales Responsibilities included leading knowledge products, building value customers uncover needs sell products services, signing extended warranties well installation services, continuing things tech lead tech manager well driving reps hit goals Assisted hitting 14 months straight top ten company customer service results Awarded sales associate month 6 times year, selected sales leader/team player year Education 2005 University Louisville City State United States Bachelor Science Double Major Political Science/History Attended University Louisville full academic scholarship Currently enrolled towards degree Organizational Leadership Learning, specialty leading/training Plan moving MBA/HR Degree graduation Military Experience May 2007 March 2008 Company Name City State Airman; United States Air Force Used time service develop leadership organizational skills Developed habit exceeding/leading position always learning skills/responsibilities person person order keep continuity/consistency results/duties lose team member Led trained members/airmen multiple areas Was tested selected proficiency foreign languages",SALES
"FIELD SUPPORT SPECILIST Summary Technology support representative providing workstation application support. Provides end-user support via phone service desk environment. Installs, troubleshoots, maintains uses variety computer systems, software peripheral devices. Highlights Network traces Technical standards deliverables Critical thinker Technical standards deliverables Telecommunications field service Network security Network protocols Proficient Internet Technologies Proficient Windows MS Office proficiency Efficient data management Excellent communicator Cisco routers switches Supporting IP Telephony Visio Analysis problem solving Education Master Science Network Communications Management 2016 Keller Graduate School Management City State United States America 3.15 GPA Master's Degree Network Communications Management Concentration Technology Apps 3.35 GPA Completed data model normalization Process modeling Object oriented analysis Created Entity Relationship Diagrams MS Visio Knowledge user interface design Bachelor Science Interdisciplinary Studies concentration Mathematics 2003 Texas Southern University City State United States America 3.1 GPA Coursework Interdisciplinary Studies, Mathematics, Elementary Middle School Education Experience Company Name City State Field Support Specilist 06/2017 Current Download radio alarm panel programming information new/existing accounts response telephone requests. Provide real-time installation quotes field technicians limited technical support customers. Enter order information system technician upsells process payments applicable. Troubleshoot system functionality related radio registrations panel programming response failed confirmation requests. Process data changes received via mail, fax, phone internal ticket Informix MasterMind. Supports reps CPQ Matrix Schedules new installations add-on equipment (Order Entry)Supports system device upgrades Verifies customer contract/billing accuracy Captures, maintains verifies customer information painstaking attention detail Utilizes contingency plans system outages continue support internal customers Provides site redundancy Home Heath Provisioning Technical Assistance Groups Company Name City State Technical Support Representative 01/2017 01/2017 Customer service role providing technical customer service support via phone video chat, customers require assistance navigating trouble shooting issues may experience within Intuit Turbo Tax Products. Resolved customer complaints concerns strong verbal negotiation skills. Provided thorough support problem resolution customers. Managed IT setup service requests Intuit Turbo Tax Company Name City State 8th Grade Reading/ Language Arts Teacher 01/2005 Current Prepares lessons reflecting accommodations differences student learning styles Provide variety planned learning experiences integrating different learning methods order motivate inspire students. Develop lessons district mission mind, aligned district state instructional goals objectives subject area Maintain classroom environment promote safe, effective learning Continuously engage students, parents, community members advance student outcomes Establish implement effective classroom management procedures Create systems monitor assess student learning Collaborate professional staff identify address student needs regarding health learning styles Be available counseling students parents school Keep accurate records student information; compile, maintain, file reports, records, documents required school district Present subject matter according guidelines established Texas Education Agency, Board Trustee policies, administrative regulations Company Name City State Customer Service 06/2000 08/2003 Collected customer feedback made process changes exceed customer satisfaction goals. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Addressed customer service inquiries timely accurate fashion. Skills Knowledge Telecom industry Experience 2-way radio systems, satellite systems FCC/FAA Functional understanding 802.11, Wireless VOIP protocols Wireless Mobility Proficient Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS Windows 7, Windows 10- Active Directory- TCP/IP networking- Tablet Technologies- Smartphone technologies- Microsoft Office proficiency- Messaging technologies including limited Exchange SMTP- Wireless technologies- VPN technologies- PC Security- Telecommunications- Web Technologies- Video Conferencing",ARTS
"GENERAL LIABILITY CLAIM REPRESENTATIVE Summary Claims Representative highly motivated, success driven several years experience insurance industry. Skills Claims file management processes Litigation resolution Strong interpersonal communication skills Self-directed Team player Critical thinker Experience 01/2008 02/2013 General Liability Claim Representative Company Name － City State Recognized continued outstanding customer service nominated In-Synch Award Successfully determine coverage communicate insured based application policy information, facts allegations case. Aggressively investigate, evaluate, reserve, negotiate assigned claims accordance Best Practices. Organize workflow maintain efficiency productivity. Recognized successfully indentifying resources activities required properly investigate claims involving Subrogation, Risk Control, fraud. Effectively manage litigated claims. Maintain accounts business partners ensure sustain quality results. 07/2005 01/2008 Auto Claims Unit Manager Company Name － City State Monitor performance team eight automobile claim representatives, using tools techniques available, implement plans improve performance timely effectively. Communicate expectations hold unit meetings. Organize workflow maintain efficiency productivity. Coach develop technically professionally order improve business results, maintain positive morale office. Proactively understand, plan communicate objectives philosophy company, unit goals, expectations changes workflows. Ability analyze team results independently, create, implement appropriate action plans order achieve needed results. 01/2004 07/2005 Automobile Liability Claims Representative Company Name － City State Determine coverage. Supervise investigation automobile accidents telephone site determine liability. Direct auto claims representatives pay property damage claims liability determined adverse. Managed uninsured/underinsured motorist property/injury claims. Manage reported claims special investigations completed reports outcome investigations. Awarded home work privileges due superior time management skills. Supervise litigated claims support company legal counsel. 07/2000 01/2004 Senior General Liability Claims Representative Company Name － City State Directly responsible investigating general liability claims, slip falls, municipality claims involving wrongful death allegations. Required work closely clients complete investigation claims, determine liability, evaluate settlements. Required understand services offered assist outside sales presentations. In conjunction Risk Management General Counsel supervised litigated claims. Managed multimillion dollar settlements conjunction Risk Management partners Defense Counsel. Education Training B.S Journalism Southern Illinois University － City State Journalism Skills Coverage analysis, Customer service, presentations, litigation management, claim investigations time management.",AUTOMOBILE
"OFFICE MANAGER Career Focus Exceptionally organized efficient Office Manager 13 years experience office environment. Seeking challenging role dynamic organization. Summary Skills AS400/Kronos/Anosos/Cerner. As well proprietary software data entry retrieval; update maintain customer data; skilled Microsoft Office QuickBooks Pro Accomplishments Reduced office expenses finding smarter solutions vendors, suppliers services. Professional Experience 01/2013 Current Office Manager Company Name － City State Assisted designing information operational support systems. Worked quickly efficiently, minimal oversight, accomplish assigned duties. Accurately processed data, validation transmission weekly, semi-monthly sales payrolls. Monitored daily banking transactions. Maintained annual monthly budgets. Compiled financial, accounting auditing reports tables cash receipts, expenditures, accounts payable, receivables profits losses. Reviewed, investigated corrected errors inconsistencies financial entries, documents reports. Obtained information contacting appropriate personnel patients. Scanned incoming documentation. Consolidated diverse medical records. Followed-up insurance companies individuals resolve discrepancies. Maintained complete confidentiality accordance organization legal requirements. Kept department clean, organized professional. Maintained 100% compliance hospital government regulations. Conceptualized implemented new efficient filing system. Created annual goals, objectives budget made recommendations reduce costs. Served liaison management, clinical staff community. Administered, directed coordinated activities agency. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Jumped fill gaps call rotation necessary. Provided thorough supervision day-to-day operations facility accordance set policies guidelines. Worked state clients stakeholders shape procurements identify opportunities value added services. Closely monitored competitor activity, legislative regulatory initiatives agency concerns contracts developed strategies respond. Revised policies procedures accordance changes local, state federal laws regulations. Contributed participated community education projects foster widespread understanding prevention treatment illnesses. Observed strict confidentiality safeguarded patient-related information. Planned, organized, supervised provided assignments nursing, technical, office biomedical staff. Managed average [number] employees shift. Reviewed approved time cards processing payroll department. Routinely evaluated overall resident care within facility diligently enforced high standards. Incorporated evidence-based care practice environment ensure high quality care patients families. Fostered interdisciplinary relationships negotiation consensus building attain goals disciplines. Monitored infection control procedures ensure facility-wide health safety. Effectively served advisory resource providing patient/family experience expertise. Effectively served advisory resource providing patient/family experience expertise. Developed arranged continuing education opportunities staff increase knowledge skills. Analyzed facility activities data properly assess risk management improve services. Kept abreast advances medicine, computerized diagnostic treatment equipment, data processing technology, government regulations, health insurance changes financing options. Made recommendations improve technical practices. 01/2013 Current Secretary Company Name － City State Responsible coordinating patient activities nursing staff, physicians hospital personnel departments. Time clock entries. 01/2008 01/2009 Scheduling Staff Company Name － City State Transferred legal paper files electronic (CD). Redacted confidential information legal documents. 01/2004 01/2007 Pharmacy Assistant Company Name － City State Assist pharmacist filling dispensing prescriptions customers. Order stock drugs, supplies, counter merchandise. Enter update patient records inventory. Prepare process third-party insurance claims. Process invoices construct accounting entries electronically via in-house system (AS400). 01/2003 01/2004 Lifeguard/Swim Instructor/Aquatic Fitness Trainer Company Name － City State Certified first aid, CPR, lifeguard training, pool operations. Alertly identified reported emergency situations; calmly talked victims coordinating emergency response. Watched pool checked chemical readings. Conducted aquatic aerobics elderly arthritic adults. Provided critical information emergency service departments part 911 operations. 01/2002 01/2003 Bank Teller Company Name － City State Processed daily transactions personal commercial account holders. Provided excellent customer service. Utilized excellent sales techniques recognize needs customers matched available products services. Education 2007 Associate Applied Science Business Administration/Accounting Raritan Valley Community College － City State Professional Affiliations The American Health Information Management Association- AHIMA Skills 10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone",FITNESS
"PUBLIC INFORMATION MANAGER, SR Highlights Microsoft Office Suite, including Word, Excel, PowerPoint Access; Knowledge Mac PC. Professional: Strong written verbal skills; project management skills; detail oriented team player; research skills. Experience Public Information Manager, Sr July 2006 Current Company Name Responsible media relations City's Department Watershed Management (DWM) proactively ensure timely accurate coverage including developing press releases, media alerts, traffic advisories; provide talking points briefings DWM Commissioner Deputy Commissioners media interviews; monitor track media coverage accuracy, analysis identification potential issues; crisis communication resolution; generate updates Department's Atlantawatershed.org website DWM's social media pages provide continuous information impacted stakeholders. Provide daily media updates Mayor's Office Communications develop strategies manage news coverage. Develop implement communications plans DWM drinking water wastewater construction green infrastructure projects include comprehensive public relations outreach efforts ensure effective citizen notification involvement. Past present projects include: Peoplestown Flooding Response (Southeast Atlanta Green Infrastructure Initiative, including communications outreach construction award-winning five-million gallon stormwater storage vault Turner Field first major permeable pavers project City Atlanta); Green Stormwater Infrastructure Task Force; FEMA Floodplain Maps; Automated Meter Reading program; Georgia Tech-Midtown Water Main Replacement Project; Camp Creek Sewer Capacity Relief Project, citywide Valves Hydrants Assessment Location Project. Manage public outreach activities Sewer System Evaluation Survey (SSES) Sewer Rehabilitation Program provide management direction team contract Public Information Managers Public Information Officers. Write articles highlighting Watershed Management initiatives industry trade publications, including Georgia Engineer. Plan execute press special events related construction projects, community activities vendor/contractor. Graduate City Atlanta's. Senior Manager January 2010 January 2011 Company Name Winner 2012 H2Oscars Award Best Performance Supporting Role Construction Project role project public relations communications management. Assistant Public Relations Manager Special Projects Writer March 2005 June 2006 Company Name Executive messaging Airport General Manager Atlanta Mayor researched information developed speeches talking points Aviation General Manager, Deputy General Manager executive staff members formal presentations, weekly press conferences media interviews. Contributing writer Airport's monthly on-line newsletter, HJN News. Managed Department Aviation's Speakers Bureau assisted coordination Hartsfield-Jackson Airport press events managed on-site media. Senior Public Relations Information Specialist May 2000 March 2005 Company Name Researched, wrote edited speeches talking points Transportation Board members GDOT senior management. Developed presentations created press materials including press releases, fact sheets, newspaper commentaries pitch letters. Coordinated managed Speakers Bureau. Developed participated community outreach campaigns. Monitored reported legislative activities Georgia General Assemblies. Media relations responsibilities including monitoring media coverage Department transportation related issues. Worked closely media answer inquiries meet media needs accurate, timely professional manner. Served on-call, emergency Department spokesperson. Wrote feature articles Departmental publications, including personnel newsletter. Education Masters Public Administration Troy University Bachelor Arts English University Georgia English Work History Company Name Company Name Company Name Professional Affiliations Public Relations Society America Georgia Chapter (Candidate Accreditation Public Relations certification) Black Public Relations Society Atlanta 2013 National Convention Planning committee Junior League DeKalb County Public Relations Technology Chair (2012-2013), Public Relations Assistant Chair (2009-2010) Skills conferences, detail oriented, direction, Engineer, special events, senior management, feature articles, General Manager, letters, Mac, materials, Media relations, messaging, Access, Excel, Microsoft Office Suite, Office, PowerPoint, Word, newsletter, newspaper, personnel, presentations, press, press releases, project management, public relations, publications, Reading, research, speeches, team player, Transportation, verbal skills, website, written, writer, articles",PUBLIC-RELATIONS
"OFFICE MANAGER Highlights Microsoft Office Social Media Marketing: Facebook, Instagram Pinterest Critical Thinking Problem Solving Skills Detailed Organized Type 53 words per minute Written Verbal Communication Leadership Team Development Project Management Experience 01/2004 10/2016 Office Manager Company Name － City State Career Center. Verified, edited approved job postings. Assisted employers technical problems job posting needed. Managed main desk including monitoring phone calls, appointments walk-ins. 07/2000 01/2004 Sales Manager/Account Executive Company Name － City State Responsible handled specialty major department stores accounts. Developed division's sales marketing plans strategies goals. Traveled high-profile fashion market conventions Dallas, Atlanta Las Vegas. 09/1999 04/2000 Merchandiser Assistant Company Name － City State Managed company account Reebok, Inc. included men's athletic apparel Women's Olympic 2000 collection. Assisted new initiative company account Dunk.Net, Shaq O'Neill Athletic Sport collection. Coordinated efficiency Product Information Sheets garment samples reviewing accuracy construction, sketches, trims specifications. Performed role liaison Merchandiser Production Personnel vendor relations communicate fabrication timelines specific needs efficient samples productions. 05/1997 09/1999 Sales Coordinator Company Name － City State Managed progression garment sampling (i.e. counter, production salespeople sampling) Misses Sportswear. Assisted designing garment accessories buttons, yarn update line sheets. Planned implemented merchandise presentations. 10/1994 05/1997 Sales Manager Assistant/Sales Representative Company Name － City State Oversaw department's customer service. Communication liaison buying department, identifying market research information. Organized sales team's meeting, shows presentations company vendors. Education 04/2018 Bachelor Science Business Administration Mount Saint Mary's University － City State Business Administration Associate Arts Degree Merchandise Marketing FIDM Fashion Institute Design Merchandising － City State Merchandise Marketing Skills .Net, Critical Thinking, customer service, designing, fashion, Leadership, Team Development, marketing plans, market research, market, Marketing, Microsoft Office, 2000, Personnel, presentations, Problem Solving Skills, Project Management, sales, phone, Type, vendor relations, Verbal Communication, Written",APPAREL
"CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing position organization seeking ardent problem solver, demonstrating immense levels initiative whilst providing compassionate customer service, 4 years customer relations experience. Eagerly ready submerge gaining new skills, utilizing skills I acquired throughout career help propel company new heights. Recently earned ""Recognizing You!"" award device upgrade sales incentive customer service. Exceeded corporate target customer satisfaction 6 months row. Excelled surpassing daily Target brand Debit Credit card sales product protection/replacement plans goals. Cashiered multiple APOS windows tandem maximize customer flow productivity. Experience 03/2015 Current Customer Advocate Company Name － City State Achieved customer satisfaction rating 9.80 two months training, exceeding corporate target 9.20. Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Addressed customer service inquiries timely accurate fashion. Developed effective relationships call center departments clear communication. Built customer loyalty placing follow-up calls customers reported product issues. 12/2014 03/2015 Teller I Company Name － City State Helped customers select products best fit personal needs Processed issued money orders customers. Delivered prompt, accurate excellent customer service. Maintained adequate cash supply cash drawers multiple checkout stations. Maintained confidentiality bank records client information. Processed cash withdrawals. Examined checks identification endorsement. 03/2012 11/2014 Night Shift Leader Company Name － City State Balanced daily bank vault inventory ATM zero error rate, supervising FSA's. Cross-sold promotional products services negotiating fees check cashing. Provided genuine customer service help grow branch revenue exceeding customer expectations. Processed 5-7 SAR's per month 2 CTR's month busy tax season. Identified money laundering red flags, including limited to: falsified identification, altered documents, structuring, avoiding federal thresholds evading BSA requirements. Knowledge GLB-Act FTC safeguarding rules. Experience Bank Secrecy Act Federal thresholds. Completed nightly collections research collections call sheet 46 calls per day within FDCPA call times. Informed customers sales promotions courteous inviting manner. Completed nightly auditing staff paperwork, confirming document accounted for, factual, correct also assisting high volume customers. Weekly intranet training modules based cash handling, money laundering, suspicious activity company security policies. 10/2010 03/2012 Cashier Company Name － City State Helped lead drive sales cross-selling debit credit cards Target brand. Expertly utilized cash register equipment carefully handled large amounts money. Looked prices store merchandise politely assisting customers. Responsible ringing customers timely manner guaranteeing high level customer service. Assisted customers finding out-of-stock items. Stocked rotated inventory regularly. Greeted customer smile made experience convenient possible. 10/2009 01/2010 Cashier Company Name － City State Operated cash register process cash, check credit card transactions. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Readily stocked returned misplaced items, making sure always strive productivity. Worked comfortably hectic situations, handling task. Maintained clean work station friendly atmosphere. 05/2008 06/2009 Team Member Company Name － City State Efficiently trained new hires, keeping knowledgeable company policies guidelines. Always adhered implemented company safety training requirements. Kept clean environment park guests readily answered questions genuine enthusiasm. Kept current park information give guests best experience possible. Education 2009 High School Diploma Howard W. Blake － City State U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax",ADVOCATE
"FINANCE OFFICER Professional Summary To attain full-time position accounting finance field I utilize concepts I learned experience I gained add value company. 25 years work experience. Fields expertise include government accounting, auditing budget management. Assigned Finance Officer Acting Bureau Internal Revenue Representative 8 ½ years Philippine Consulate General, San Francisco. Succeeded increasing BIR income tax collections 500%. 17 years Philippine Department Tourism Administrative Finance Officer. Responsible finance budget management. Outstanding organization skills excellent communication skills. Detail oriented dependable team player. Skills Work History Finance Officer 01/1997 04/2014 Company Name – City State Managed working funds office. Maintained general ledger office. Reconciled sub-ledgers general ledger account. Reviewed financial status ensure discrepancies. Prepared monthly financial statements reports disbursement, liquidation report bank reconciliation. Prepared annual budget analysis proposal. Prepared bi-monthly payroll four staff. Reviewed processed accounts payables. Assisted internal auditors audits. Researched accounting audit issues complied accordingly generally accepted accounting principles. Maintained regularly updated inventory promotional materials. Handled maintenance procurement office equipment office supplies. Processed personnel records consisting computation leave credits, submission daily time records, leave absences. Attended various travel shows promote Philippines one best tourism destination Asia. Handled logistics big events finding right venue, caterers, performers, sound system among others. Organized familiarization tours targeting mainstream tour operators raising awareness Philippines great tourism destination. Tourism Assistant 01/1994 01/1997 Company Name – City State Handled accounting financial reports. Entertained visitors Tourism Director. Answered phone inquiries mailed brochures promotional materials requested. Processed personnel record consisting computation leave credits. Assisted various functions office needed. Finance Officer Acting BIR Representative 06/1985 12/1993 Company Name – City State Managed Consulate funds averaging $600,000 per month. Transferred funds among foreign offices averaging $50,000 per transaction. Coordinated activities fiscal agents (Bureau Internal Revenue, Department Foreign Affairs Commission Audit) visited San Francisco. Dealt local banks Finance Officers within San Francisco particular whole USA general. Handled accounts payable. Prepared monthly financial report disbursements, status working funds bank reconciliation. Prepared annual reports budget proposal, comparative report collection, statement income, statement expense statement working funds. Checked receipted daily collections prepared daily deposits. Prepared bi-monthly payroll 40 staff. Account Examiner 01/1980 01/1985 Company Name – City Examined financial reports Foreign Service posts New York, Stockholm, Pakistan San Francisco. Prepared reports disbursements collections above-mentioned posts. Liquidated cash advances assistant secretaries ambassadors. Acted Finance Officer UNGA (United Nations General Assembly) UNCLOS (United Nations Law Sea). Entertained phone inquiries. Education Completed US Individual Income Tax Course H& R Block 1982 Passed, Philippine CPA Board Exam 1 1994 Bachelor Science Commerce Accounting 1 1975 University Batangas (formerly Western Philippine Colleges) City Commerce Accounting 1 1 Junior Philippine Institute Accountants Affiliations Philippine Institute Certified Public Accountants Government Association Certified Public Accountants 2 Skills accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports",FINANCE
"INTERN Highlights Microsoft Word, PowerPoint, Excel. Social Media: Twitter, Facebook, Instagram Experience January 2016 May 2016 Intern Create implement strength conditioning workouts spring season. Monitor weight lifting form technique. Provide feedback apply knowledge strength training conditioning programs. Organize prepare equipment daily strength conditioning programs. August 2015 December 2015 Company Name City State Fitness Intern Exposed daily routine fitness specialist client interaction Conducted one-on-one orientation new members instructed proper use equipment Assisted revising programs offered incorporate updated topics Created bulletin boards Member-of-the-Month Provided complimentary body measurements Maintained facility equipment according health safety standards. August 2013 May 2016 Company Name City State Student Assistant Utilize Front Rush website enter football lacrosse recruit roster information. Organize coordinate football recruiting events fall, including giving tours. Provide office support football lacrosse coaches. Restock office break room supplies. May 2013 December 2015 Company Name City State Individually standardized jelly ice cream topping batches (checked pH, temperature, consistency). Trained operation safety stand sit forklift. Consistently met quotas packed jelly, syrup, ice cream toppings plate scapers boxes. Operated label machine allowing continual operation upkeep. Education May 2016 BALDWIN WALLACE UNIVERSITY City State Bachelor Arts Exercise Science Orthopedic Assessment Treatment Health Promotion Education Exercise Science Orthopedic Assessment Treatment Health Promotion Education BW Deans Award, Spring 2014 2015 RELATED BALDWIN WALLACE UNIVERSITY City State Professional Affiliations Pre- Physical Therapy Exercise Science Club ACTIVITIES Executive Member: CRU Christian Organization Member: Phi Mu, Delta Iota Fraternity Skills client interaction, forklift, health safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website",FITNESS
"PROFESSIONAL HEALTHCARE REPRESENTATIVE Career Focus Experienced Healthcare Representative Seeking Pharmaceutical Sales Opportunity An experienced Sales Representative Unique compliment Business Business sales experience customer development proven ability drive revenues. Innovative thinker excellent communication interpersonal skills, demonstrated leader record overcoming challenges positively impact revenues competitive marketplace. A team player impeccable individual work ethic committed success. Professional Experience Professional Healthcare Representative January 2007 Current Company Name － City State Utilized understanding necessary disease states deliver strong technical scientific presentations influence customers ST. Louis market increase prescriptions products Toviaz, Viagra, Chantix, Spiriva, Lipitor, Caduet, Exubera, Pristiq, Premarin Vaginal Cream. Maintained knowledge current trends industry including Meaningful Use, ACO PCMHs. Met established call averages expectations achieve sales performance expectations. Executed targeted territory analysis highest prescribing physicians increase NRx achieve second place finish Little Blue Pill Big Green Contest 2014 Established partnership/relationships critical customer groups current 13/57 place rank Viagra 2014. Maximized resource utilization, customer focus, strong technical knowledge pull key brand, Viagra, achieve 50% exit share 2013 2014 Demonstrated tremendous business acumen, leadership, strong, technical selling skills Viagra Field Faculty member 2014 ensure Cluster 1colleagues successful promotion Viagra. Evaluated Participants Sales Call Evaluations, participated Virtual Classroom training Guest Trainer provide leadership best practices Contributed team success collaborating teams within region maximize field time impact thus lead 105% attainment Viagra 2013. Executed Total Office Call limited access offices meet regional reach frequency resulting 19/57 finish 2013. Recipient 2012 Regional Performance Discretionary Fund established allow State Regional Managers award top performers consistently demonstrated commitment excellence. Analyzed data managed territory effectively target high prescribing physicians achieving highest TRx Volume growth Chantix, Toviaz, secure first place finish Regional Cluster A Home Run Derby Contest 2010. Winner March Madness District Contest 2010 outstanding sales performance Lipitor Chantix. Achieved greatest TRX volume Lipitor Toviaz Forward Motion regional contest. 3 Time Quarterly Award Winner sales goals finish top 20% company 2010. Vice President January 1999 January 2007 Company Name － City State Core focus analyzing customer needs effectively establish develop customer base leading increase revenues 24% 2004, 41% 2005 35% 2006. Marketed courier solutions St. Louis Metro area managed entire sales cycle, including, key presentations senior level management, working directly clients establish sustain competitive pricing closing sales. Gained invaluable experience developing small business concept-learning overcome challenges unique creating market presence recognition quickly developing client trust. Launched corporate presence within new sectors established major clients including, SSM Cardinal Glennon Children's Hospital, Washington University, St. Louis University, McCarthy Building Company Colliers Turley Martin Tucker Clayco Construction. Tenure exemplified ability quickly learn incorporate new concepts technology based customer needs. Managed low-cost marketing campaigns building strong awareness despite limited budget. Formed strategic alliance St. Louis Minority Business Council achieve local awareness network ""hard see"" clients. Researched market trends assess need e-commerce capability initiated changes incorporate online order system creating competitive advantage, reducing operating costs improving customer service. 73% customers switched system within 2 years. Initiated creative sales strategies lead 136% increase revenues 3 years. Managed daily routes schedules team 7 delivery drivers. Conducted various HR functions including interviewing maintaining appropriate paperwork independent contractors employees. Education Master Business Administration Human Resource Development Management 1 2006 Webster University － City State GPA: GPA: 3.6 Recipient Anthony Kim Thompson Outstanding Student Award Human Resource Development Management GPA: 3.6 Recipient Anthony Kim Thompson Outstanding Student Award Bachelor Science Psychology Communications 1 1999 Southwest Missouri State University － City State Psychology Communications Skills budget, closing, competitive, concept, Council, client, clients, customer service, delivery, drivers, e-commerce, focus, HR, leadership, marketing, market, access, Office, network, presentations, pricing, promotion, selling, Sales, scientific, strategic, Trainer, unique",HEALTHCARE
"CONCIERGE Professional Summary I looking job I put positive strengths abilities good use. I efficient cheerful worker relates people compassion understanding. I discreet, trustworthy, dedicated. Authorized work US employer. Licenses Certified Nursing Assistant Skill Highlights Highly organized Professional behavior telephone manner Computer literate Able perform without close supervision Able prioritize Able work stress Patient care safety Medical terminology Electronic medical records Vital signs patient monitoring Privacy/Hippa regulations Patient advocacy support Professional Experience Company Name City State Concierge 02/2016 Current Welcome owners vendors upon entrance Act point reference need assistance information attend wishes requirements Understand owner's needs provide personalized solutions suggesting activities facilities provided Provide extensive knowledge premises nearby venues businesses make suitable recommendations Arrange events, excursions, transportation etc. upon request Answer phone make reservations, take distribute messages, mail, packages redirect calls Respond complaints find appropriate solutions Monitor extensive security system maintain owner's privacy safety. Company Name City State Health Unit Coordinator Certified Nurse Assistant 02/2009 02/2016 Performing various activities support provision patient care clerical duties supervision and/or direction Staff Nurse assists RN/LVNs treatment care patients. Performing numerous personal care clerical services ensure patient's safety, comfort, cleanliness, support patient activities. Training new employees Ensure Hippa compliance Scheduling lab tests Registering patients Ensure patient safety comfort providing transfer, assisting mobility, one location another accordance established procedures Assists proper nutrition accurately records meal nourishment intake calorie count Promptly answers patient call lights Initiates, assembles maintains patient chart/Kardex accordance established procedures Uses Epic computer charting accurately promptly transcribes physician orders Processes ordered tests, medications, procedures, appointments appropriately coordinates appropriate transportation Processes admits/transfers/discharges Monitors records patient's vital signs, intake output measurements accordance unit routines directed Monitors patients reports patients' conditions regular intervals promptly reports signs symptoms concern appropriate party Helping patients toilet bathroom needs Peri catheter care ante partum, laboring, postpartum women Maintains unit equipment good working order notifies appropriate parties promptly requires service repairs Prepared patient rooms prior arrival. Ensuring safe healthy environment nursing staff patients. Ensuring compliance hospital rules regulations. Company Name City State Housekeeping 02/2008 02/2009 Environmental Services Labor Delivery Performed routine cleaning sanitizing offices, exam rooms, procedure rooms, stairs, restrooms, elevators, ancillary areas. Performed discharge cleaning patient rooms Changed bed lines cleaned patients rooms Terminal clean labor beds operating rooms Cleaned equipment properly distributed based patient needs Followed infection control Maintained assigned rooms, areas, spaces clean, neat, sanitary manner using chemicals process required EVS Department. Company Name City State Certified Fitness Instructor/Circuit Coach 02/2002 02/2008 Trained motivated ladies use 30 minute Curves Circuit Conducted nutrition meetings 1:1 basis group setting Completed monthly fitness goals members Gave assistance, instruction, motivation members Curves Weight Loss Program Participated new member campaigns, guest production, sales Marketing Curves gym obtaining new members Various Club administration activities. Education Training High School Diploma General 1988 Belton High School City State Skills Patient-focused care, Excellent interpersonal skills, Compassionate trustworthy caregiver, Detail-oriented, Medical terminology",FITNESS
"CUSTOMER SERVICE REPRESENTATIVE PRESENT Accomplishments ADOT Highway plans reading ADOT Pen Computer System Training ATTI Field Asphalt, Soil/Agg. 14135F ACT Building Performance Institute, Build[nc Analyst Professional Troxler Nuclear Gauge Safety Training, Class #0110486 8 hour Refresher OSHA hazmat training Cert. 40 hour OSHA training Cert. Life Health Insurance, DOI#642125. Experience Company Name － City State Customer Service Representative Present Extensive experience assisting customers purchases returns, constructing displays, training new employees policy procedures Awarded customer satisfaction card, alternate customer service supervisor. Company Name － City State Construction Materials Technician Highway construction plans, construction inspection procedures specifications; materials testing procedures, personal computers use applicable software. Communicated coodinated construction schedules necessary paties, ensured work complied project approved plans, standards specifications. Work town common. Company Name － City State Construction Quality Assurance Inspector Served Special Ministry counselor individual(s) families provide free basic relocation assistance. Identify clients problem(s), present solutions, work team setting. Informing clients prerequisite assistants, assessed information, collaborated team recommended decision. Collaborated private contractors, public, State management ensure work complied approved plans, standards specifications. Prepared submitted field task reports materials sampled field test State district head office calculations QA monitored client. Classified level II State inspector completion first assignment. Expected competently perform new assignments tasked. Company Name － City State Geologist/Assistant Lab Manager Supervising geologic geophysical activities involving various types analysis, data interpretation, preparation geologic report findings. Education Training Morehead State University City State Bachelors Arts Political Science Political Science Certifications ACI Concrete Field testing Grade 1 Cert.01029787 Skills level II, basic, counselor, client, clients, customer satisfaction, customer service, inspection, inspector, interpretation, materials, office, QA, supervisor, Supervising",CONSTRUCTION
"ASSOCIATE MERCHANT Summary Resourceful buyer 15 years developing implementing sales strategies multiple product lines. Strengths include vendor negotiation, sourcing consumer products, promotional planning. Skills Contract negotiation Sales trend forecasting Interpersonal ability Trade shows Self-directed Competitive analysis Pricing strategies Presentations Experience Associate Merchant 06/2015 Current Company Name City State Driving sales 17% $936K 2016 $10M+ category. Evaluated negotiated supplier contacts support corporate initiatives. Managed pricing, orders, terms SAP totaling $60M cost. Partnered Inventory Demand achieve department service goal 96% retail stores. Lead product supplier reviews annual basis. Cross collaboration Marketing advertise product categories print, online, in-store promotions. Created onboarding training curriculum Merchandising department. Buyer 06/2013 06/2015 Company Name City State Launched product assortments RFP/RFQ/RFIs meet client specific parameters. Coached Re-Buyer inventory management totaling $30 million cost. Developed relationships existing suppliers source new vendors major promotions client requests. Negotiated product pricing, payment terms, rebates manufacturers. Analyzed sales data market trends present top brands items corporate clients. Forecast initial inventory buys, review orders ensure timely product deliveries. Resolve Account Payable, pricing, payment issues. Home Garden Showplace Product Merchant 02/2011 06/2013 Company Name City State Identified new vendors managed 300 vendor contracts 350 garden centers. Increased sales 4% 2012 $56 million extensive vendor/category management increased retail store communication. Developed presented True Value Gardens program consisted 380 traditional hardware stores. Managed exhibitor department floor plan True Value trade shows. Created national marketing insert live plants hardware stores. Launched fully functional vendor directory store use. Supported retail stores invoice resolution, customer service, vendor inquiries. Seasonal Product Merchant 02/2005 03/2011 Company Name City State Developed managed seasonal categories worth $65M sales. Introduced good, better, best strategy Patio Furniture increased sales $16 million dollars average 30% margin. Revamped updated Outdoor Living catalog showcase diverse product assortment patio furniture, grills, outdoor décor. Launched merchandising planning spreadsheet category analysis, cost optimization, inventory control. Managed executed seasonal category reviews negotiate programs import domestic sourcing. Created advertising in-store marketing materials Senior Buyer Marketing department. Attended industry trade shows review textile trends new product launches. Associate Buyer 02/2000 01/2005 Company Name City State Negotiated new store opening discounts, product selection, pricing. Increased sales 12.1% 2003 2005 improving merchandise costs. Developed inventory sales plans Patio Grills. Created Grill Patio assortment guide retail sales managers. Designed rebate center Appliance Seasonal departments. Created weekly monthly marketing communication stores. Merchandise Analyst 03/1998 03/2000 Company Name City State Allocated product assortments replenished inventory 800 stores. Formulated monthly weekly inventory forecasts. Communicated vendors regularly maintain shipping accuracy. Awarded Buying Team Year Children's Apparel 1998. Created aggressive purchasing plan completely stock mega stores large metropolitan areas specialty areas Hawaii, Puerto Rico, Sunbelt locations. Initiated review seasonal collections buyers increase awareness store trends increase sales opportunities. Women's Apparel Sales Manager 05/1996 03/1998 Company Name City State Management Trainee 07/1995 05/1996 Company Name City State Education Training B.S Marketing Textiles Apparel University Illinois Urbana-Champaign Marketing Textiles Apparel Skills Product Development, Marketing, Trade Shows, Customer Service, Forecasting Trends, Category Management, Negioation, Vendor Management Microsoft Office Suite, SAP, PeopleSoft Problem-Solving, Organizational Skills, Time Management, Public Leadership, Communication, Strategic Thinking, Analytical",APPAREL
"ACCOUNTANT Professional Summary Accountant 8 years accounting experience profit making ,non profit non-governmental organizations (NGOs). Possess solid knowledge GAAP, GASB IFRS. Proficient automated systems: QuickBooks, Sun system Peachtree Accounting. Core Qualifications General Ledger Accounting Balance sheet account reconciliation Bank Office Account reconciliation Financial data analysis Financial Statements Audit Support Generate various reports Adjusting entries periodic closing Review monitoring accounting event Financial Planning, Budgeting Reporting Grants Management Contractual agreement modification Donor reporting Monitor manage sub-grantee Fund release subs System improvement recommendations External/Internal reporting Project closing Accounting Systems: Sage Accounting, QuickBooks, Sun system Peachtree Accounting Mo.s.t Presentation Software: Microsoft PowerPoint. Spreadsheets: Advanced Excel pivot tables, Lookups, references Consolidation. Database: Microsoft Access. Email: Outlook Lotus note Experience Accountant Feb 2015 City State Responsible account coding accuracy Record, reconcile Accounts Payables monthly basis Review reconcile on-line corporate credit card transactions documentation Actively participate improvement procedures processes Review report excess obsolete inventory Prepare invoices state federal grant funders reimbursable expenditures Prepare invoices state federal grant funders reimbursable expenditures prepare 35 companies Bank reconciliation Accuracy FIM tables (Financial Integration Module) Assist preparation budgets Provide status financial condition collecting, interpreting, reporting financial data Prepare special reports collecting, analyzing summarizing Review variances exceptions, explain resolve Responsible assisting weekly monthly yearly closing activity Responsible Journal Entries General Ledger analysis Prepare internal reports regarding production, capacity efficiencies Accounts payable accounts receivable functions directed Credit Card reconciliation All department processes procedures documented appropriate individual(s) trained cross-trained necessary. Delegated Finance Admin Manager Finance Officer Jan 2010 Aug 2014 Company Name Prepared standardize monthly, quarterly, biannual annual finances review overall financial reports follow financial status Over viewed Organization Finance Administration delegate. Documented process NGOs selected awards notify applicants stakeholders awards granted open solicitations sought Identified assisted grantees developing work plans, monitoring progress, tracking expenses, preparing reports, facilitating grantees' compliance terms agreements Conducted field visits monitor grantees provide on-site support respect financial grant management Collaborated program staff assist developing revising mechanisms making payments monitoring reporting financial performance sub-grantees Reviewed several grantee monthly financial reports, including invoices, budgets keeping databases Led team entire process sub grantees selection, pre-award assessment project closing Facilitated processing modification sub-agreements, maintain update grants contract document Followed-up contribution recording identified cost share expenses sub-grantees Contributed development grants management manual, materials, resources Controlling processing Account Receivable payable Reconciling account Ensured adherence organization's global financial policy, domestic financial procedures guidelines related disbursement activities, general accounts grants Engaged maintaining monthly annual fixed asset inventory registration Ensured document tracking- paid stamp filling done tact Ensured financial transactions recorded per chart accounts proper source documents Reviewed ensure accuracy quality financial statements prepared Managed grant projects fund release donors control budget utilization Ensured financial documents reports well documented safely placed Facilitated internal external audits led development action plans based audit recommendations monitored progress Led, supervised, guided supported staff members, including accountant, cashier storekeeper Participated proposal budgeting new projects initiated. Senior Accountant Oct 2008 Dec 2009 Company Name Produced periodic financial reports internal (organization) external use (donors government) interpret analyze reports actual results budgets recommend program management team budget holders Ensured financial transactions recorded per chart accounts proper source documents Reviewed initiated approval disbursements including contracts sub contacts payment Managed grant projects fund release donors control budget utilization Ensured procurements made per organization procurement policy Donor requirement Ensured fixed assets registration facilitated annual inventory count Ensured bank reconciliation made timely Reviewed payroll ensure government taxes paid regularly timely Controlled staff benefits like; insurance, medical, PF etc. Accountant Feb 2007 Sep 2008 Company Name Ensured financial transactions recorded per chart accounts proper source documents Followed annual budget/cash flow Controlled timely disbursement settlement different expenses Ensured procurements made per procurement protocols Prepared checks initiate bank reconciliation Prepared payroll prepared income government tax payment Controlled petty cash availability cash hand daily activity Record financial transactions per World Vision chart accounts document Record grant projects financial activities; expense settlement produce grant financial report Record fixed Assets per World Vision policies facilitate annual inventory project inventories Make ready financial documents internal external audit. Education MBA Degree Business Administration Foundation Academic Excellence, Ethiopia Completed 29 credits Business Administration B.A Accounting Haramaya University Ethiopia Accounting Skills Academic, Account reconciliation, Accounting, accountant, Accounting Systems, Accounts payable, Accounts Payables, accounts receivable, Balance sheet, Bank reconciliation, benefits, Budgeting, budgets, budget, cash flow, cashier, closing, contracts, Credit, data analysis, databases, Database, documentation, Email, external audits, filling, Finance, Financial, Financial Planning, financial report, financial reports, Financial Statements, fixed Assets, General Ledger, General Ledger Accounting, government, Grants, Information Technology, insurance, inventory, Lotus, materials, Microsoft Access, Excel, Office, Outlook, Microsoft PowerPoint, payroll, Peachtree Accounting, pivot tables, policies, processes, procurement, program management, coding, progress, proposal, protocols, quality, QuickBooks, Reconciling, recording, reporting, requirement, Sage, Spreadsheets, Sun, tables, tax, taxes, Vision",ACCOUNTANT
"CAD DESIGNER Skills Catia V5 Solidworks Inventor Pro-E Wildfire 4, Creo 2.0 GD&T Production floor support Design Manufacturability Supplier support Professional Experience April 2013 Current Company Name City State CAD Designer Team member Engine Peripheral group 3D design creation 2D drawings using Creo 2.0 Process Engineering Change Notices Teamcenter PDM JD Edwards software Create complex models engine intakes, exhausts, style covers, etc. using surfacing Hose routings engine fluid systems Assembly prints Prototype build support Completed one week advanced surfacing training. September 2007 March 2013 City State Oshkosh Defense Senior Designer Team member Armor Survivability group 3D design creation 2D drawings using Catia V5, Pro Engineer Wildfire Creo Process Engineering Change Notices Smarteam PDM JD Edwards software Utilized GD&T carried tolerance stack ups complex weldments assemblies Utilized Catia Kinematics work bench create prove various mechanical assemblies four bar linkages, automotive latches, control cables Worked extensively M-ATV FMTV truck program proposals Worked two person design team design FMTV truck cab shell Designed numerous after-market armor kits production fielded military trucks Extensive experience supporting prototype builds helping production floor launch new products Surface modeling stamped sheet metal parts plastic parts 3D modeling large assemblies (complete trucks). June 2006 August 2007 Company Name City State Project Engineer/Technical Customer Service Representative Responsible cradle grave design after-market OEM motorcycle accessories Specialized sheet metal tubing products 3D design using Solidworks Inventor 2D drawings using Solidworks AutoCAD, Inventor Responsible hand fabrication prototype parts using shop production machines Responsible design fabrication production tooling fixtures Responsible finish requirements parts polishing, chrome, powder coating, etc. Managed production employees prototype production stages projects Traveled trade shows receive feedback products assist sales staff. February 2006 May 2006 Company Name City State Payroll Auditor Analyze fix payroll errors Chicago Public School District. Use various computer databases. Education Training 2005 Mount Mercy College City State USA Bachelor Science Mathematics Mathematics 2003 College DuPage City State USA Associate Science Skills 3D design, 3Dmodeling, Assembly, AutoCAD, automotive, cables, Catia, databases, JD Edwards, market, mechanical, modeling, payroll, PDM, Pro-E, Pro Engineer, Process Engineering, proposals, sales, shell, Solidworks, trade shows",DESIGNER
"GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING Summary Professional Account Manager trained building strategic network ties increasing sales revenues. Cultivates maintains strong customer relationships. Skills Prospecting cold calling Strategic account development Team building expertise Proven sales track record Strong communicator Skilled MS Office Strong interpersonal skills Relationship selling Product training placement Strong deal closer Exceptional customer service skills Accomplishments Established thirty new accounts single year successful business development/management skills. A company record. (GigaSpaces Technologies) ​​ ​ Turned one thousand dollar year territory one million dollar territory little 2 years. (Buzz Food Service)​ Earned 2012 ""Spirit Of Generosity Award ."" Given year salesperson demonstrated outstanding commitment customer service way improved company reputation work environment. (Buzz Food Service) Master Brand Advantage/Master's level meat course. (Buzz Food Service) 2006 Employee Year, Education, Employment Training Department. (Goodwill Kanawha Valley) Experience Global Business Development Manager/Marketing 09/2015 － Current Company Name City State Grew customer base 10 accounts 35 accounts year's time Established 30 new international sales relationships. Closed deals several Fortune 500 companies. Recognized aggressive lead generation work ethic. Trained sales teams educational products seminars special events. Worked closely company executives identify new business opportunities. Gathered relevant materials bid processes coordinated bidding contract approval. Sales Rep. 09/2012 － 08/2017 Company Name City State Grew assigned sales territory 75% Consistently second sales among sales team; demonstrating ability foster close new business accounts. 201-2013 Employee Year Generosity Service. One 150 salesmen nationwide complete Certified Angus Beef Masters Brand Program. Managed portfolio 60 accounts, generated 1.2 million revenue per year ​ Grew customer base 5 accounts 60 accounts little two years ​ Collaborated account managers prepare deliver performance updates quarterly business reviews. ​ Ranked top 5 sales representatives 10 representatives West Virginia, Kentucky Ohio region. Wrote, proofed edited sales proposals correspondence. Surpassed annual quota 75 %. Answered customers' questions products prices, availability, uses credit terms. ​ Instruction Job Development Coordinator 05/2005 － 10/2011 Company Name City State 2006 Employee Year, Education, Employment Training Department. (Goodwill Kanawha Valley) Managed team 10 job coaches assist clients disabilities earn maintain employment. Established relationships community develop new career opportunities clients disabilities. Taught classes life skills, interpersonal professional relationship building. Recommended individuals customers based needs interests, resulting long lasting employee happy employer. Delivered exceptional account service strengthen customer loyalty. Planned, created delivered sales presentations value hiring someone disability. ​ Education Training 2002 Bachelor Arts West Virginia State University Marketing City State US 3.5 GPA Dean's list 1998-2002 Coursework Business Administration Management Interests Enjoy coaching children (basketball baseball). These passions. I'm member South Charleston First Church Nazarene, teaching classes helping charities, like Heart Hand Organized grant funding community support Active Kids program; fighting local childhood obesity, established 2002. Continues implemented Kanawha County Schools Running lifting weights, camping, fishing kayaking. Skills Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius Rainking. Proficient Microsoft Office products. Additional Information COMMUNITY INVOLVEMENT AND AWARDS _______________________________________________________________________ 2012 Awarded Buzz Food Companies Spirit Generosity Award 2006-2007 Education Employment Training employee year 2007-2009 WV Association Rehabilitation Facilities award outstanding placement individuals disabilities community employment Member South Charleston First Church Nazarene, teaching classes coaching basketball Community outreach Heart Hand Organized grant funding community support Active Kids program; fighting local childhood obesity, established 2002. Continues implemented Kanawha County Schools",BUSINESS-DEVELOPMENT
"PUBLIC RELATIONS SPECIALIST AND BRAND CONSULTANT Summary With many individuals applying position within organization, decide best candidate? Successful public relation professionals need creative, dynamic, organized, team-oriented strong desire succeed qualities I recognized previous roles. I worked iconic fashion brands ANN Inc. The Children's Place I managed national international media relations, special events served camera company spokesperson. I consistent record creating, implementing leading extremely successful public relations campaigns executing high profile events. As note, I solid interpersonal skills, ability interface individuals levels. I also strong talents creating, writing, producing communication pieces. My organizational skills allowed prioritize schedules complete projects within time budget guidelines. Highlights MS Office Suite: Word, Excel, Access, PowerPoint, Project Pro; Cision, Google Analytics, Lexis Nexis, Fashion Experience Public Relations Specialist Brand Consultant July 2014 November 2015 Career Highlights: Responsible pitching securing positive press coverage clients media platforms including TV, Print, Digital Social Media Blogs consumer brands startups. Responsibilities: Execute media plans development media strategies, writing press releases, tracking follow releases engagement editorial writers editors. Partner key stake holders marketing efforts, partnerships, events new product launches. Social Media Management; content creation, blogger outreach analytics Educate brand stakeholders regarding image, elevator pitches, key points branding, media exposure, public speaking, event programs general public relations activities. Public Relations Social Media Manager November 2012 June 2014 Company Name Career Highlight: Responsible execution management public relation strategies support company initiatives efforts garner press, create relationships key members media influencers Responsibilities: Developed monthly public relations social media strategies promote VMU brand, philanthropy special events. Identified engaged pop culture industry influencers help create additional brand awareness garner press. Managed departmental budgets ensure aligned corporate financial goals managed external PR agency. Formalized social media strategies grew fan base engaged followers. Authored attention grabbing press releases, prepared information media kits wrote executive speeches needed. Spearheaded media tours device launches national level. Public Relations Social Media Manager January 2009 June 2012 Company Name Operated national international Public Relations Manager The Children's Place; lead public relations communications strategy North America fiscal 2009 2012. Developed executed communications plans intended build brand awareness synergistically drive sales company use multi-channel, multi-partner media campaigns. Functioned PR Manager defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning program execution seasonal collection launches corporate partnership initiatives; led impactful retail PR support programs (+sales). Oversaw PR agency team seven. Managed $1.5M public relations social media spend annually, Implemented Social Media strategies generating 1.1M fans 2009 2012. Responsibilities: Managed quarterly Fashion Shows major media markets across US Canada. Led external PR agency tracking editorial coverage analyzing trends. Maintained relationships editors stylists enhance brand awareness continue keep The Children's Place key player children's fashion category. Managed organize media events introduce new products press. Communicated cross functional teams (sales, marketing, merchandising) seasonal roll outs ensure PR efforts aligned company initiatives order drive sales in-store online. Assistant Manager January 2006 January 2009 Company Name Public Relations Events Career Highlight: Responsible development execution public relations campaigns events maximize company's branding opportunities charitable contribution: Mapped strategic project plans goals, led cross-functional teams execution; Developed methodologies track/analyze initiative results effectiveness; Created executed email, video, intranet communications direct engage 15,000+ field employees around initiative; Scripted CEO senior leadership, wrote press releases. Responsibilities Assisted SVP development execution planning special events related seasonal collections, celebrity events, trade press, charitable causes. Maintained media relationships, coordinated editor appoin tments, responsible sample trafficking. Managed PR projects directed SVP PR including providing direction vendors involved media services, special events, etc. Education B.A Marketing June 2005 Berkeley College Marketing Languages Native fluency Spanish Personal Information I know I make positive contribution company look forward discussing capabilities detail. I available personal interview convenience. I know busy, many applications review, please let know wish discuss requirements ability meet them. Thank time consideration. Sincerely, Lorena Pino Additional Information I know I make positive contribution company look forward discussing capabilities detail. I available personal interview convenience. I know busy, many applications review, please let know wish discuss requirements ability meet them. Thank time consideration. Sincerely, Lorena Pino Skills agency, branding, budgets, content creation, clients, direction, editorial, editor, email, event planning, special events, Fashion, financial, functional, Google Analytics, GPS, image, leadership, Lexis Nexis, marketing, marketing communications, media plans, media relations, merchandising, Access, Excel, MS Office Suite, PowerPoint, Word, press, press releases, PR, project plans, Public Relations, public speaking, retail, sales, Spanish, speeches, strategy, strategic, TV, video",PUBLIC-RELATIONS
"TEACHER Summary Teacher] [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating Mentoring. Educating, Counseling Teaching]. Core Qualifications Teaching Behavioral/cognitive skills development Educating Audio-visual aid implementation Mentoring Positive atmosphere promotion Counseling Age-appropriate lesson planning Classroom Management Classroom discipline Core Discipline Clear public speaking skills Managing classroom diverse populations Effective time management Active participation [groups, plans, events] Excellent reading comprehension Expertise [curriculum focus] Positive reinforcement Experience working special needs students Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years row. Selected Centerville Elementary Union Rep 2 consecutive years. Graduate Lincoln Challenge Academy Mentoring training at-risk youth. Above Beyond Award Accomplishments Served Head middle school basketball coach 8th grade students 2 years. Served Head basketball coach 9th grade boys basketball 7 years assistant varsity basketball coach well 7 years. Helped 300 students reach Individual Education Program goals. Chaperoned 7th grade trip Six Flags 120 students. Served Performing Arts Department Chair 3 years. Served supervisor day care grew 45 percent supervision. Scott Main Exchange supervisor month 5 times. Experience Teacher July 2004 June 2014 Company Name － City State Instructed lectures, discussions demonstrations Math, Science, Social Studies, Language Arts, Reading, Spelling. Assigned lessons corrected homework. Attended variety professional development workshops centered learning goals, classroom management, student motivation engaging learning activities. Served various committees projects including Your Choice, Emergency Planning Safe School. Facilitated activities developed students' physical, emotional social growth. Encouraged students understanding others. Used positive reinforcement method redirect poor behavior. Conducted small group individual classroom activities students based differentiated learning needs. Worked average 30 students per class. Participated ongoing staff training sessions. Coach August 2005 February 2014 Company Name － City State Coach Boys Freshmen Basketball. Coach Boys Middle School Basketball. Teacher January 2009 January 2011 Company Name － City State Creator After School Detention program curb bad behavior avoid school suspension. Serve principal building principals absence. Lesson Planning: Introduced new learning methods ensure total comprehension students. Technology Integration: Increased student participation test scores introducing relevant computer programs exercises encourage student interest enjoyment. Parent Communication: Regularly met parents discuss student issues course weakness areas. Encourage reward students extra-curricular involvement school based activities. Elected member Building Leadership Committee. Achievement Award. Campus Security Officer March 2002 April 2005 Company Name － City State Patrol campus interior exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days year. Supervisor April 2001 August 2002 Company Name － City State Supervised staff 3. Scheduling staff hours ordering products diapers, food, wipes, cleaning supplies. Scheduling trips swimming pools, parks, picnics. Producing plays annual church performances. Writing reviews staff reports pastor church. Advertising increased enrollment. Supervising kids needed. Changing diapers, wiping noses, treating wounds, giving medicine prescribed. Sending quarterly reports donors parents. Making daily contact parents filling daily report cards parents awareness. Loss Prevention Security Officer September 2000 March 2002 Company Name － City State Monitor sophisticated security system signs theft, waste, corruption, misappropriation funds, personal escort employees needed requested. Typing detailed reports Management, MP's, Court, Base Commander's Office. Supervisor Outdoor Living Department February 1998 August 2000 Company Name － City State Supervised staff 7 sales associates outdoor living department Scott AFB Main Exchange department. Responsible scheduling staff, Giving appraisal reviews, ordering product, phasing unsuccessful product, reporting management. Inventory. Pulled stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks pallets pavestones, rock, outdoor equipment. Education Master Science Counseling 2012 Lindenwood University － City State U.S. GPA: Dean's List Bachelor Science Education 2004 McKendree College － City State U.S. Interests Enjoy landscaping working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working cars. Attending sporting events kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth. Skills Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing: Additional Information Community Involvement Intramural Organizer After school youth basketball flag football. Affiliations Chi Sigma Iota Honor Society Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member Professional Affiliations Member Chi Sigma Iota counseling fraternity honors students. Lindenwood University 2012 St. Charles/Belleville, MO IL, U.S. School Counseling M.A. School Counseling Member Chi Sigma Iota counseling fraternity honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member.",TEACHER
"CONSTRUCTION ADMINISTRATION AND OBSERVATION Professional Summary Motivated Construction Manager highly effective finding best methods possible complete exceptional construction projects. Strong knowledge civil engineering principles concepts. Skills OSHA Certified Excellent customer relations General contracting professional Subcontractor management Knowledgeable construction safety Best building practices Interior exterior renovation Scaffolding Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems services Work History Construction Administration Observation 05/2009 09/2014 Company Name – City State Construction Administration Observation. Full project administration planning close out. Duties include limited to:. Project planning, documentation, submittal review, cost analysis, progress payments, quantity review, Project proposals, contract documents, project technical specifications, design criteria, etc. Preliminary Engineering reports, cost estimation, engineering reports, environmental analysis project planning. Mapping using ArcGis, AutoCAD Civil 3D 2013. Observe report progress multiple projects, mainly Water, Waste Water, Transportation, Civil, Parking Lots, Landfill improvements. Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Obtained building specialty permits local jurisdictional agencies. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Worked construction administration consultants plan field observations schedule. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Prepared followed required punch lists. Oversaw entire building turnover process, enhancing communication construction management. Assisted operations group warranty service repairs. Determined project schedule, included sequence construction activities. Prepared regular interval progress reports. Guided directed third-party inspectors project construction, commissioning closeout. Avoided construction delays efficiently following site inspections timely manner. Implemented systems improve process efficiency reduce project duration. Scheduled contractors materials deliveries. Trained promoted continued education onsite crew members. Senior Construction Observer 04/2008 04/2009 Company Name – City State Observe report progress multiple projects dealing mainly Water Waste Water, Transportation, Civil improvements. Duties include limited submittal review, cost analysis, progress payments, quantity review, field reports photos. Constructability review design base bid cost review, Specifications analysis per type project review. Reviewed plans specs schematic design pre-construction. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Reported vice president production conformance contract schedule. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Worked construction administration consultants plan field observations schedule. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Prepared followed required punch lists. Oversaw entire building turnover process, enhancing communication construction management. Prepared regular interval progress reports. Offered technical assistance service providers. Reported quality performance site site construction managers. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. Avoided construction delays efficiently following site inspections timely manner. Process Engineering Assistant 07/2006 03/2008 Company Name – City State Observe report data pressure gauges emulsion Koch plants throughout refinery. Equipment operation Koch plant around refinery. Field Engineering Supervisor 12/2005 07/2006 Company Name – City State Design build tanks water piping throughout refinery. Design build waste water piping, including manholes, force mains, appurtences. Field Engineer 03/2005 12/2005 Company Name – City State Project involved 36 inch HDPE waste water improvement project Rio Rancho, NM. The Job consisted ordering materials, cost analysis project. Data collection placement manholes pipe, Survey data collection as-builds, supervisor 35 employees including Superintendant. Construction observer I 08/2004 07/2005 Company Name – City State Mainly hired construction observation San Juan Chama Water Project City Albuquerque. Large diameter pipeline 72 inch CCP, crossing Rio Grande River tying west side processing plant near Alexander Blvd. I observed three different contractors time, placing pipe 20-30 feet deep residential neighborhoods along main streets laterals. Observed building dam along Alameda Blvd, Paseo Del Norte, processing plant pumped different areas City wells. Owner Operator Company Name – City State Dirt Utility contractor throughout State New Mexico. Projects consisted building water waste water pipelines, building pads, roads. Subcontracted Jaynes, Gerald Martin, Blue Sky Builders, FHP, JG Daniels name few. Education High School Diploma 1984 Del Norte High School City State Certificate Completion Accounting 1990 International Business College City State Continuing Education accounting Associate Science CNM New Mexico Engineering Skills 3D, Accounting, AutoCAD, cost analysis, data collection, documentation, Grants, materials, progress, Project planning, proposals, San, supervisor, Transportation, type Additional Information GB 98 License State New Mexico",CONSTRUCTION
"SUPERVISOR Summary I supervisor two years corrosion control facility US Government. As shift supervisor three employees I directly responsible maintenance upkeep twelve aircraft paint schemes. I currently maintain US Government ""Secret Security Clearance"". Experience January 2004 January 2012 Company Name City State Supervisor Worked F/A-18C. Masked covered surfaces painted. Performed Plastic Media Blasting remove paint corrosion. Striped, sanded, masked, repainted surfaces, blended polished finish match surrounding areas, manually using portable power tools. Cleaned, sanded, applied chemical solutions prepare condition surfaces prior painting. Mixed thinned paint coating specified color consistency according standard formulas color charts, using mixing equipment. Sprayed specified amount thickness primer, protective, decorative, finish coatings, paint, lacquer, sealer, enamel, onto prepared surfaces, using spray equipment. Painted surfaces aircraft, applying knowledge surface preparation painting techniques, using spray painting equipment, power tools, work aids. Applied retouched paint, using brush. Laid painted insignias, symbols, designs, markings painted surfaces, according blueprints specifications, using stencils, patterns, measuring instruments, brushes, spray equipment. Regulated controls equipment cure dry paint coatings. Set portable ventilators, exhaust units, ladders, scaffolding prior painting. Mainly worked Aluminum metals. Respirator qualified. Supervised corrosion control facility supervising three employees directly responsible maintenance upkeep twelve aircraft paint schemes Ran followed Tool Control Program procedures Followed technical manuals safety procedures Inventoried HAZMAT Separated HAZWASTE EPA regulations Recorded tracked HAZMAT usage Ordered HAZMAT daily use Helped maintain 0% accident rate safety within shop. January 2012 Current Company Name City State Administration Clerk Prepare, type, route correspondence reports. Organize maintain files. Recieve office visits handle telephone communications. Operate computers, word processing, duplicating documents. Maintain records official publications. October 2013 June 2014 Company Name City State Aircraft Worker Worked P-3s, T-34s, T-44s, F/A-18s. Masked covered surfaces painted. Performed Plastic Media Blasting remove paint corrosion. Striped, sanded, masked, repainted surfaces, blended polished finish match surrounding areas, manually using portable power tools. Cleaned, sanded, applied chemical solutions prepare condition surfaces prior painting. Mixed thinned paint coating specified color consistency according standard formulas color charts, using mixing equipment. Sprayed specified amount thickness primer, protective, decorative, finish coatings, paint, lacquer, sealer, enamel, onto prepared surfaces, using spray equipment. Painted surfaces aircraft, applying knowledge surface preparation painting techniques, using spray painting equipment, power tools, work aids. Used chemicals strip paint clean aircraft parts Masked covered surfaces prevent Plastic Media chemical stripper entering unwanted areas. November 2014 March 2015 Company Name City State Aircraft Painter Worked Boeing 737 777 Airbus 320. Masked covered surfaces painted. Striped, sanded, masked, repainted surfaces, blended polished finish match surrounding areas, manually using portable power tools. Cleaned, sanded, applied chemical solutions prepare condition surfaces prior painting. Mixed thinned paint coating specified color consistency according standard formulas color charts, using mixing equipment. Sprayed specified amount thickness primer, protective, decorative, finish coatings, paint, lacquer, sealer, enamel, onto prepared surfaces, using spray equipment. Used rollers brushes apply paint Painted surfaces aircraft, applying knowledge surface preparation painting techniques, using spray painting equipment, power tools, work aids Used chemicals strip paint clean aircraft parts Masked covered surfaces prevent chemical stripper entering unwanted areas Followed blueprints apply stencils markings placards. April 2015 October 2015 Company Name City State Aircraft Painter Worked Airbus 319 320. Masked covered surfaces painted. Sanded, masked, repainted surfaces, blended polished finish match surrounding areas, manually using portable power tools. Cleaned, sanded, applied chemical solutions prepare condition surfaces prior painting. Mixed thinned paint coating specified color consistency according standard formulas color charts, using mixing equipment. Rolled brushed specified amount thickness primer, protective, decorative, finish coatings, paint, lacquer, sealer, enamel, onto prepared surfaces, using spray equipment. Education Florida State College Jacksonville City State Aircraft Coating Technician Certificate *Intern Hours; 148 hours Associated Painters Tulsa Welding School City State Welding Certificate Job-Related Training Interests Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Additional Information Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member American Legion Post 76 M.U.C.H. (Makers United Children's Hope) Foundation Skills blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing",AVIATION
"SALES ASSOCIATE Summary Motivated student seeking entry-level position. Friendly, outgoing energetic team player hard-working driven nature. Experience 01/2016 Sales Associate Company Name － City State Provided high-quality customer service optimize customer purchasing payment process. Initiated inventory control measures sustain stock levels, helped order new inventories. Educated customers available product options meet exceed customer service experience. Investigated resolved customer complaints issues strengthen store reputation grow customer retention. 01/2014 01/2015 Cafe Attendant Company Name － City State Maintained high standards customer service high-volume, fast-paced operations. Consistently provided friendly guest service heartfelt hospitality. Promptly empathetically handled guest concerns complaints. Demonstrated integrity honesty interacting guests, team members managers. Greeted customers provided excellent customer service. 01/2013 01/2014 Food Prep Company Name － City State Responsible production plating desserts. Ensured freshness food ingredients checking quality, keeping track old new items, rotating stock. Helped preparation, set-up, service catering events. Spoke patrons ensure satisfaction food service. Prepared food items. Education 2016 High School Diploma Manchester Central High School － City State Sociology Justice Studies University New Hampshire － City State Sociology Justice Studies Skills Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality",SALES
"HR COORDINATOR Summary From first job retail salesperson, I passion leadership development others. As Human Resources professional I privilege working new staff members help successful organization. My Human Resources experience comprised Generalist responsibilities I able contribute betterment organization play key role increasing retention employer. Highlights HR policies procedures expertise Employee handbook development Staff training development New employee on-boarding Off-boarding Employment law knowledge Payroll expertise Benefits administrator Organized Maintains confidentiality Microsoft Office Suite Accomplishments Revamped orientation process new hires, implemented company-wide. Earned special recognition designing completing two-year restructuring project 20+ years volunteer records. Received employee year outstanding dedicated service. Appointed Business Processes team select group analyzes restructures business process organization. Experience Company Name City State HR COORDINATOR 12/2011 Current Girl Scouts Gulfcoast Florida premier leadership development organization girls. I brought board implement new technology manage volunteer information, progress on-boarding program newly hired employees engage aspects Human Resources. I able improve organization manages volunteer information approvals learning, implementing, training others new computer program. I successfully overseen volunteer approval process includes background screening. 1000+ new volunteers 1000+ existing volunteers re-screened year ensure safe environment girls. This experience provided horough understanding background screening laws, required notification, maintenance records. Design new employee packages send via mail e-mail. Resolve personnel issues regarding human resources matters needing clarification, submissions corrections. Post audit job postings old, pending, on-hold draft positions. Draft department-specific employee announcements. Explain human resources policies procedures employees. Manage communication regarding employee orientation open enrollment benefits. Offer consistent payroll disbursement accurate record keeping employee PTO vacation accruals. Process salary changes stemming merit increases, promotions, bonuses pay adjustments. Address inquires employees management regarding new-hire activity ongoing employee relation issues. Work senior-level management create fair consistent HR policies procedures. Guid clients conduct background checks verify references. Successfully advanced on-boarding process creating positive, comprehensive new hire experience; conduct new hire training; oversee completion required paperwork documentation. Manage employee benefits enrollment termination; comprehensive knowledge benefit details. Key contributor revision corporate background screening policy, practices, legal adherence. Company Name City State HUMAN RESOURCES/OFFICE MANAGER 06/2003 04/2011 Conducted benefits administration benefit-eligible employees. Worked senior-level management create fair consistent HR policies procedures. Developed employee handbook, including content layout. Guided development management HR operations processes organization. Created managed confidential personnel records. Managed personnel files according policy federal state law regulations. Generated employee tracking reports month. Offered consistent payroll disbursement accurate record keeping employee PTO vacation accruals. Managed communication regarding employee orientation open enrollment benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions corrections. Planned led training programs staff development. Provided support CEO sales team managing operation work flow. Handled processed confidential client information. Education Master Arts Organizational Leadership 2011 Regent University City State Minor Organizational Development Consulting Bachelor Science Apparel Merchandising 1991 Colorado State University City State Professional Affiliations Professional development courses completed: 10-week PHR/SPHR preparation course (2013), Girl Scout University Leadership Series (2014) Professional memberships: Society Human Resource Management (SHRM) 2009 2013, Sarasota Human Resource Association (SHRA) 2010 2014, Founding Member, Zeta Tau Alpha Sorority, Colorado State University Skills Creative problem solving skills; rganized attention detail; c omputer proficient; customer service; b enefits; p ayroll; r ecords management; e mployee relations; n-boarding training; HRIS; MS Office Suite; ADP Sage payroll.",HR
"TEACHER AND READING TEACHER Summary Energetic employee 9 years experience administrative. Dedicated focused employee excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. support roles. Organized professional. Highlights Meticulous attention detail Results-oriented Self-directed Time management Professional mature Strong problem solver Resourceful Strong interpersonal skills Experience 08/2016 Current Teacher Reading Teacher Company Name － City State Follow district's curriculum 9th grade implement daily lesson plans 9th grade, administer tests analyze student performance. Foster classroom environment conducive learning promoting excellent student/teacher interaction. Participate faculty/parent conferences. Contact parents phone email discuss student issues concerns. Follow district policies procedures teachers. Document student performance/concerns student records. Remain professional ethical times. Adult Education Summer School; James Irvin Education Center; Housed Wesley Chapel High School. English 3 English 4 Responsibilities: Follow district's curriculum 11th 12th grade implement daily lesson plans 11th 12th grade, administer tests analyze student performance. Foster classroom environment conducive learning promoting excellent student/teacher interaction. Contact parents phone email discuss student issues concerns. Follow district policies procedures teachers. Document student performance/concerns student records. Remain professional ethical times. 08/2016 06/2016 ELA Teacher Company Name － City State Follow district's curriculum 7th grade implement daily lesson plans 7th grade, administer tests analyze student performance. Foster classroom environment conducive learning promoting excellent student/teacher interaction. Participate faculty/parent conferences. Contact parents phone email discuss student issues concerns. Follow district policies procedures teachers. Document student performance/concerns student records. Remain professional ethical times. 10/2014 06/2015 2nd Grade Teacher Company Name － City State Follow district's curriculum 2nd grade implement daily lesson plans 2nd grade, administer tests analyze student performance. Conduct group reading activities. Foster classroom environment conducive learning promoting excellent student/teacher interaction. Participate faculty/parent conferences. Contact parents phone email discuss student issues concerns. Follow district policies procedures teachers. Document student performance/concerns student records. Remain professional ethical times. 02/2014 10/2014 City Clerk Company Name － City State Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, material. Oversees maintenance office files official City documents; issues indexes ordinances, resolutions agreement numbers dates adoption City Commission. Compiles records information concerning municipal actions; keeps abreast maintains city laws, ordinance, policies, procedures, municipal services. Record City Commission meetings; prepares distributes minutes. Issues cemetery permits deeds maintains cemetery records. Issues business tax receipts. Compile forward required materials Municode Corporation quarterly basis. Compiles distributes City Commission meeting agendas documents. Serves election official City elections. Obtains maintains State Florida notary public certification. 02/2012 01/2014 Reading Teacher Company Name － City State Follow district's curriculum reading implement daily lesson plans 9th grade, administer tests analyze student performance. Conduct group reading activities. Foster classroom environment conducive learning promoting excellent student/teacher interaction. Participate faculty/parent conferences. Contact parents phone email discuss student issues concerns. Follow district policies procedures teachers. Document student performance/concerns student records. Remain professional ethical times. 01/2004 02/2012 Bookkeeper Company Name － City State Worked teachers responsible school accounts. Issued purchase orders. Communicated companies purchase materials, etc. Collected deposited money. Made sure accounts stayed balanced. Check writing-e.g. Paying invoices, reimbursements purchases, athletic travel expenses, etc. Balanced school internal account. Checked merchandise ordered. Communicated district office purchases procedures. Followed district policies procedures bookkeeping. Entered payroll school, new employee processing paperwork, transfer paperwork, etc. Secretarial duties assigned Principal. 10/2002 01/2004 Secretary III Company Name － City State Answered phones. Directed parents visitors school. Any duty issued principal. Education December 2011 Bachelor Arts Elementary Education Reading Endorsed ESOL Endorsed Saint Leo University － City State Elementary Education Reading Endorsed ESOL Endorsed 3.59 May 1991 Associates Degree Advertising Design Cazenovia College － City State Advertising Design Skills bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, Secretarial, tax, teacher, telephone, phones, phone",TEACHER
"SENIOR CONSTRUCTION MANAGER Summary Construction Manager On Site Project Manager Project Manager versed aspects project personnel management. Results-oriented high-energy professional talent leading example inspiring peak performance. History turning ""problemed"" subdivisions profitable projects delivery cost savings solutions alternative scheduling techniques allowed even flow construction. Decisive, results oriented building professional offering 18+ years experience construction industry last 10 years focused project management. Offering range talents scheduling/ expediting, customer service, sales, purchasing, estimating, land development, construction techniques safety. Driven new challenges desire successful endeavors. Excel fast paced settings require multi tasking complete complex tasks. Summary Qualifications Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Safe job site set-up Building codes regulations Blueprint fluency Power hand tool operation Residential construction specialist Multi Family construction specialist MS Office proficient Organized detail-oriented Project budgeting Cost control Budgeting forecasting Customer relations specialist Process improvement Multi-unit operations management Risk management Vendor sourcing Quality assurance control Certified Purchasing Manager (CPM) Purchasing procurement Unsurpassed work ethic Results-oriented Cost reduction containment Contract management Microsoft Office Suite expert Productivity improvement Work flow planning Accomplishments 2000 2008 Centex Homes Mansfield Farms Suffolk Virginia 150 Home Subdivision Mallory Square Chesapeake Virginia 25 Home Subdivision Braddock Landing Chesapeake Virginia 55 Home Subdivision Orchards Glenwood Virginia Beach 61 Home Subdivision Courthouse Springs Gloucester Virginia 32 Home Subdivision Courthouse Square Gloucester Virginia 86 Home Subdivision Eagle Lake Chesapeake Virginia 99 Home Subdivision 2008 2011 Eagle Construction www.eagleofva.com Eagle Pointe Chesapeake Virginia 170 Homes Subdivision 2011 2015 Breeden Construction LLC www.thebreedencompany.com/ Cambria Cornerstone Phase 1 276 Unit Luxury Apartment Community Cambria Cornerstone Phase 2 180 Unit Luxury Apartment Community Red Knot Edinburgh 438 Unit Luxury Apartment Community Aqua 25th Street 147 Unit Luxury Apartment Community (Current Project) Experience Company Name City State Senior Construction Manager 12/2011 07/2015 Hired oversee construction Award Winning Luxury Apartment Community Town Center area Virginia Beach. Managed site clearing stages Land Development completion project early 2013. The site consisted 24 buildings (480 units), 2 fitness centers, clubhouse, 2 pools several ground breaking amenities. Currently working third project four years Breeden Construction LLC Carefully coordinated plans specs using marketing programming standards. Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants. Educated general contractor personnel quality standards throughout construction process. Trained community service manager turnover procedures, quality standards project-specific systems orientation. Submitted project closeout documents accordance contract. Monitored safety construction activities, making on-site personnel safety top priority. Company Name City State Senior Construction Manager 01/2008 12/2011 Managed construction active adult community Chesapeake Virginia. Responsible managing 4 superintendents development construction. Reviewed time lines project schedules adjusted based production. Responsible construction budgets, change orders, payroll subcontractor fund allocations. Contract review negotiations subcontractors. Site Land Development management golf course alteration new home construction. Drafted action plans led meetings department executives review project status proposed changes. Delivered status reports stakeholders budgeting planning purposes. Collaborated cross-functional teams draft project schedules plans. Company Name City State Senior Project Manager 04/2000 01/2008 Recruited company Division President purpose turning around projects behind schedule budget. Personally revamped schedules make production failures created even flow system allowed streamlined construction procedures. Managed multiple construction projects Hampton Roads Land Development community completion. Homes move ready average two weeks prior closing always budget. Served single point contact project scheduling changes. Company Name City State Construction Warranty Manager 01/1998 01/2000 Oversee construction multi-million dollar custom home subdivision Virginia Beach. Responsibilities included: Scheduling contractors, budget management, quality control, purchase orders, customer service payment tradesmen completion work. Education BA Business Administration 1998 Old Dominion University City State Business Administration High School Diploma 1993 First Colonial High School City State Honors Graduate Certifications CFC Certification Certified Lead Renovator Storm Water Pollution Prevention IICRC Certification HVAC 1 2 AES NORFOLK) CPR First Aid RLD Certification OSHA 30 Awards Recognition Manage construction 2 showcase home Homearama Dragas Homes, 2000. Participated construction Two Habitat Humanity homes Portsmouth, Virginia Centex Homes, 2005. J.D Power Associates award winner customer service, new home construction 2006. Assist Sales Marketing departments capture sales #1 Nation two consecutive years Hampton Roads Division Centex Homes 2006 &2007. Successfully managed construction 500 homes never missing projected closing date finishing homes budget. Technical Expertise Construction Project Management Project Planning Execution Purchasing Estimating Blueprint Revisions Budget Management Materials Management Trade Partner, Subcontractor Customer Relations Microsoft Office Microsoft Project AutoCAD SAP Construction Management Software",CONSTRUCTION
"EDITORIAL ASSISTANT Summary Focused Journalist successful developing feature articles, short stories, editorial pieces broadcast scripts. Strong technical command English language familiarity wide range writing styles. Committed maintaining journalistic excellence integrity. Skills Proficient video editing software: Final Cut Pro Edius. Desktop Publishing Software: Photoshop, Illustrator, HTML Photojournalism videography Copy editing proofreading Managing skills: advanced problem-solving, great organizational skills. Experience Editorial Assistant 08/2017 Company Name City State Head submissions department. Act first point contact author's questions, concerns ect. submission process. Update maintain company's database. Review samples determine suitable publication. Production Assistant 01/2017 08/2017 Company Name City State Provided video production digitization services faculty, staff, departments The University Tennessee. Intern 01/2016 06/2016 Company Name City State Contributed articles photos Sydney local magazine Peninsula Northshore Living. Intern Reporter 08/2015 12/2015 Company Name City State Captured visual content edited general assignment stories shown air. Gathered verified factual information regarding stories interviews, observation research. Columnist 08/2013 12/2016 Company Name City State Published weekly op-ed school newspaper titled School Sarcasm. Topics covered campus life. Received highest readership three consecutive years. Freelance Writer 08/2014 Current Company Name City State Wrote unique articles Wojdylo media, pertaining social media advancements. Deejay 01/2014 06/2014 Company Name City State Presented local news campus public radio. Organized playlists radio announced song titles. Education Training Bachelor Science Journalism 2017 The University Tennessee City State Bachelor Science Communication Information major Journalism Electronic Media minor English. Activities Honors Selected participate College Communication Information Global Scholars Study Abroad Program Sydney, Australia Spring 2016.",DIGITAL-MEDIA
"SUBSTITUTE TEACHER Summary Enthusiastic artists loves traditional art digital art! Before moving Richmond I spent two years working digital media specialist, creating brochures video physical colleges. Currently I'm working substitute Chesterfield County Schools, favorite subject course art. Highlights Traditional fine art skills Creative artistic Flexible creative approach Strong design sense Superb attention detail Time management Traditional digital photography Photo enhancing Relevant Professional Experience Substitute Teacher Oct 2015 Current Company Name － City State Work schools across Chesterfield County verity subjects grades. My favorites subjects teach Art, Library History. Following teachers lesson plans I lead students activities, providing guidance additional explanations needed. Comfortable unexpected school situations. I'm quick feet calm I believe key keeping students calm. Digital Media Specialist Administrative Assistant Jul 2013 Jun 2015 Company Name － City State Met worked grieving families create personalized memorial packages loved one. I used variety programs including Photoshop, Illustrator, InDesign, Publisher funeral stationary software. Created large collage boards every family provided us photos. It abnormal create 15 boards week. I provided support community outreach programs; small college boards hospice patients, billboards charity events designing pamphlets printed materials special events including Cape Fear's Purple Heart dinner. Was charge teaching coworkers use new software well troubleshooting computer printer problems office. Summer Counselor Jun 2009 Sep 2009 Company Name － City State Helped plan execute activities. Dealt minor cuts scrapes well defusing tempers fights could start writing incident reports accidents fights occurred. This job included conflict resolution, working children whose parent(s) military handful parent overseas, well working handicap/special needs children. Additional Experience Room Attendant Mar 2012 Jul 2013 Company Name － City State Seasonal Shoe Associate Nov 2011 Feb 2012 Company Name － City State Shoe Associate Oct 2009 Nov 2011 Company Name － City State Education Bachelor Arts Dual Major: Art Visual Technology Anthropology 2009 George Mason University － City State Started Anthropology major minor photography soon found I loved art classes much. At first glance seem unrelated deal people expressing human condition. While one studying actions artifacts better understand different cultures time periods, deals feelings views shown art. They different together good combination rounded point view. Course work included animation, digital well traditional black white photography, web design, oil panting, sculpture, print media, art history, childhood psychology, ancient civilizations modern culture. Internship 2007 Gov Trends － City State Maintained several politicians' personal websites, transferred data previous websites newly designed websites well updating live sites news feeds. Did analysis key words used increase traffic websites using Google AdWords.Used pertinent data retrieved verify key words contributing increasing traffic websites not. Compiled results presented solutions reports clients. Created email lists possible potential clients.I also minor design projects letter heads logos.Worked clients' staff ensure trained maintain new sites data transferred organized. Advanced Degree 2004 West Springfield High School － City State Internship 2004 Fairfax Archaeology － City State Compiled information artifacts previous digs well properly labeling storing bags prepare storage. In field work included measuring marking test pits, shifting dirt, digging test pits keeping field data Skills Traditional Art Media: Black White Photography, Oil Painting, Sculpture, Print Media Digital Art Programs: Photoshop, Illustrator, InDesign Digital Animation: Maya, Flash, After Effects",DIGITAL-MEDIA
"GRANTS MANAGER Summary Finance professional successful not-for-profit for-profit organizations wanting resume career meeting personal goals obtaining unrestricted work authorization. Skills Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation. Experience Grants Manager December 2009 July 2014 Company Name － City State Perform due diligence potential grant opportunities monitor current funds portfolio. This included reading government updates healthcare research funding, related financial matters audits. Worked integral person facets financial administration small team culture inclusion. Have appreciated respected hard working skills eagerness learn. Having worked best researchers healthcare field, I wear multiple hats work tight deadlines. Specialized preparing grant proposals federal non-federal sponsors included various grants mechanisms, Clinical Trails, Research Contracts IPAs. Held key role pulling together maintaining large complex international grant involved 21 sites (domestic international). This role enabled become excellent team player. Managed post-award administration types sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing reconciliation, financial reporting, IRB, OMB circular University policy compliance close-outs. Held administrative responsibilities like petty cash custodianship, space infrastructure planner entire Program. Also assisted Program's clinical finance administrative activities. Grants Manager January 2008 June 2009 Company Name － City State Spearheaded research administration global health initiative University Pennsylvania Government Botswana, Africa, called Botswana Program, Division Infectious Diseases. Designed patient billing database specialty lab service Division Pulmonary Medicine improved invoicing collections. Specialized post-award administration types sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing reconciliation, financial reporting, IRB OMB circular University policy compliance close-outs. Manager Corporate Banking May 2004 August 2006 Company Name Emerging Corporate Small Business Enterprises Financial Credit Risk Analysis Responsible preparing credit appraisals multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions post sanction monitoring. Thorough knowledge credit policies financial statement analysis clients. Prepared detailed appraisal reports different types credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing micro financing. Meeting new clients sourcing potential customers, analyzing income statements balance sheets writing detailed recommendation reports top management. Investment Banking Division Managed pre post issue management functions related IPOs, follow-on offerings, rights issue bonds issue. Handled legal cases pertaining public/right issues managed bank. Appointed bank's Compliance Officer IPO infrastructure industry issue size 39 million shares approx. Audit/ Compliance Ensure compliance Securities Exchange Board India (SEBI), Reserve Bank India (RBI), ING Vysya Bank Ltd guidelines regarding payment dividends collection IPO monies. Independently performed SOX audits tests bank's RTGS (Real Time Gross Settlement) payment settlement system included study prevailing processes, matching existing process standards already set PCDM (Process control Document Matrix), finding deviations taking corrective measures. Education Master Philosophy Organizational Dynamics Leadership Management 2013 University Pennsylvania － City USA Organizational Dynamics Leadership Management Certified Research Administrator, CRA 2011 Research Administrators Certification Council New York, USA Certification Investment Banking 2007 MBA Finance 2004 Finance Bachelor Commerce Finance 2002 Xavier Institute Management Entrepreneurship － City India Finance Diploma Computer Applications 2000 Mount Carmel College － City India Computer Applications Masters Business Administration Investment Banking Training Institute － City USA Intensive financial analysis modeling boot camp Rigorous training core aspects investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers acquisitions distressed security analysis. Business Administration Bureau Data Processing Systems － City India",BANKING
"HUMAN RESOURCES MANAGER Summary To continue professional Human Resource career position leadership focused creative people strategies improve employee engagement, drive business initiatives focuses overall operating performance achieving strategic results. BUSINESS ACUMEN FISCAL MANAGEMENT Knowledgeable federal state labor employment law. Efficient effective project management skills. Ability deliver results sense urgency. Ability analyze interpret Profit Loss statements. Effective manager expense budget goals. Microsoft Office including: Word, Excel PowerPoint Accomplishments Effective leader change agent. Member Sr. Leadership team. Responsible providing advice council Sr. Leadership management regarding policy, law decisions affect workforce. Responsible directing motivating team HR professionals influence operations exceed business expectations goals. Accountable driving performance initiatives goals, developing driving employee engagement programs. Proficient adviser associates management HR policies practices; state federal labor laws. Advise management regarding associate relations concerns; conduct disciplinary grievance hearings, ensure enforcement EEOC, OFCCP DPL guidelines. Active maintaining employer choice work environment renders third party representation obsolete. Experience Human Resources Manager 08/2012 － Current Company Name City State To drive business initiatives providing strategic HR guidance leadership management planning, organizing controlling activities Human Resources Department. Serve resource employees, ensuring understanding compliance policies regulations. Keep management advised potential problem areas recommend/implement solutions appropriate. Evaluate reports, decisions, results client group relation established goals. Recommend new approaches, policies, procedures support continual improvement. Plan, organize, manage activities HR Dept. Manage recruitment effort exempt, non-exempt, hourly employees; monitor recruitment program; employee relations counseling; performance planning. Manage/maintain records records reports. Actively participate client group projects meetings. Senior Human Resources Representative 01/2009 － 08/2012 Company Name City State Effectively work management hourly base develop programs strategies create employer choice environment make unionization obsolete. Strategic partner leadership; Provide advice counsel workforce related activities as; disciplinary actions, organizational development, training diversity initiatives. Advise management personnel, regarding application intent policies procedures. Investigate prepare reports regarding internal external EEO grievance claims. Analyze prepare statistical reports, identifying trends impact personnel overall business strategies. Adviser Managing Director, five (5) Sr. Managers, thirty eight (38) Managers eleven hundred plus (1100 +) Employees. Refined managed on-boarding process strategies two major divisions within FedEx Central Region consists 13 direct reports 8 states, supporting two Regional Vice Presidents. Developed systems processes, sourcing first day job, streamline on-boarding practices meet State, Federal, DOT FAA guidelines. Matrixed 1200 ee's, Consult advise management personnel, regarding policies, practices procedures. Provide input workforce related activities disciplinary actions, training, diversity initiatives organizational development. Investigate prepare reports regarding internal external EEO grievance claims. Analyze prepare statistical reports identify trends impact personnel overall business strategies. Area Manager Partner 01/2003 － 01/2004 Company Name City State Source engage clients develop implement staffing strategies drive business goals. Managed aspects office including; employee relations, recruiting staffing, training development, corporate legal compliance, benefits policy administration. Management Selection Consultant Organizational Development 01/2001 － 01/2003 Company Name City State Responsible recruitment, selection, training development management/exempt level personnel. Generalist Recruiter Responsible strategic planning, employee relations, recruitment, training retention; Counsel management staff according company policies, accepted HR practices labor law. Regional Recruitment Manager 01/1998 － 01/2001 Company Name City State 80% travel among 21 matrixed facilities, establishing recruitment processes practices generated results. Hands project recruiter problematic situations. Client Service Manager Branch Manager 01/1996 － 01/1998 Company Name City State Responsible guiding team HR professionals dedicated selecting qualified candidates work various client locations. Developed creative innovative work force solutions. Store Manager 01/1988 － 01/1996 Company Name City State Managed 24hr location. Generated $13 million sales annually, supervising motivating 46 employees. Proven record increasing sales volume gross profit governing purchasing cost, controlling shrink reducing payroll expenses. Education Masters Keller Graduate School Management Tinley Park, IL Human Resource Management City State US Keller Graduate School Management Tinley Park, Illinois Masters Human Resource Management (MHRM) Bachelor Science Alcorn State University Business Administration City State US Alcorn State University Lorman, Mississippi Bachelor Science: Business Administration Certifications Human Resources Certification Institute (HRCI) Senior Professional Human Resources (SPHR) Professional Affiliations PROFESSIONAL ORGANIZATIONS Society Human Resource Management (SHRM) Skills Human Resources, Training, Employee Relations, Recruitment, Organizational Development, Payroll, Purchasing, Equal Employment Opportunity, Recruiting, Staffing, Project Management, Labor Law, Strategic Planning, Benefits, Budget, Employee Engagement, Employment Law, Labor Laws, Microsoft Office, PowerPoint, Word, Human Resource Management.",ADVOCATE
"LEASING CONSULTANT Summary To attain position client team oriented business promotes customer service aptitude expanding company-wide knowledge meet office oriented goals. Experience Leasing Consultant Jan 2016 Current Company Name － City State Associated leasing vacant units property help ensure high occupancy rate assisting customer service, resident retention current residents. Assist daily inspections upkeep models target units, ensuring presentable ready show prospective residents. · Perform duties associated rental apartments, deal closing renewals, off-site marketing. Process rental applications complete related forms, verify information rental applications. Obtain review applicants credit report review final approval Resident Manager. Record traffic sheets, guest cards, and/or daily reports updated leasing activity inquiries, appointments, rentals, intent vacate notices, move-ins, move-outs. Assist maintaining required inventories community supplies equipment. Assist maintaining up-to-date accurate reports completing reports requested Resident Manager and/or Corporate Office. Collect handle rents deposits. Prepares rent receipts. Handle resident concerns absence Resident Manager Assistant Manager. Project professional image meeting Company Standards. Leasing Specialist Jan 2014 Jan 2016 Company Name － City State Interviews prospective tenants records information ascertain needs qualifications. Tours prospects vacant/model apartments, discusses size layout rooms, available amenities, swimming pool saunas, location shopping centers, services available, terms lease. Conducts outreach marketing weekly basis including outreach shopping centers, stores, businesses within local area. Enters traffic (walk-ins, emails, phone calls, leads) Yardi well follow inquiries regarding current future unit availability. Completes lease form agreement collects rental deposit. Inspects condition units prior move-in ensure clean debris meet company standards. Enter work orders submit service requests maintenance personnel follow completion. Compiles listings available rental property. Composes posts vacancy advertisements Craigslist least 4 daily. Leasing Specialist Jan 2011 Jan 2014 Company Name － City State Greet prospects qualify covering criteria (Ask questions; utilize completed guest cards, etc.). Immediately record telephone in-person visits appropriate reports. File guest cards maintain according established procedures. Inspect models available ""market ready"" communicate related service needs Property Manager. Demonstrate community apartment/model apply product knowledge clients needs communicating. Have prospect complete application secure deposit accordance company procedures Fair Housing. Update availability report, process applications approvals. i.e., credit check, rental history, etc.) Submit application final approval. Follow applicant regarding status. Ensure apartment ready resident move-in agreed date. Immediately follow-up prospects close attempt close sale again. Secure new resident signature(s) appropriate paperwork prior move-in. Assist monitoring renewals. Distribute follow-up renewal notices. Monitor advertising effectiveness. Gather information market competition area file. Assist implementation company marketing plans needed. Represent company professional manner times. Sales Associate/ Cashier Jan 2010 Jan 2011 Company Name － City State Ensure customer service #1 priority. Effectively supervise sales floor ensure customer/ associate awareness times. Understand create awareness factors impact sales volume. Maintain contact clients ensure high levels Clients Satisfaction. Demonstrate ability interact cooperate company employees. Build trust, value others, communicate effectively, drive execution, foster innovation, focus customer, collaborate others, solve problems creatively demonstrate high integrity. Maintain professional internal external relationships meet company core values. Proactively establish maintain effective working team relationships support departments. Leasing Consultant Jun 2016 Current Company Name － City State · Associated leasing vacant units property help ensure high occupancy rate assisting customer service, resident retention current residents. · Assist daily inspections upkeep models target units, ensuring presentable ready show prospective residents. · Perform duties associated rental apartments, deal closing renewals, off-site marketing. · Process rental applications complete related forms, verify information rental applications. Obtain review applicants credit report review final approval Resident Manager. · Record traffic sheets, guest cards, and/or daily reports updated leasing activity inquiries, appointments, rentals, intent vacate notices, move-ins, move-outs. · Assist maintaining required inventories community supplies equipment. · Assist maintaining up-to-date accurate reports completing reports requested Resident Manager and/or Corporate Office. · Collect handle rents deposits. Prepares rent receipts. · Handle resident concerns absence Resident Manager Assistant Manager. · Project professional image meeting Company Standards. Education Training Associate Arts Tourism, Convention, Event Planner Current College Southern Nevada － City State Languages English (Read, Write, Speak) Spanish (Read, Write, Speak) Computer Skills Microsoft Word Microsoft Power Point Microsoft Excel Windows Vista Windows 7 Yardi Voyager Real Page On-Site MRI Adobe Photoshop",CONSULTANT
"DRIVER Summary Biological Science Technician 4 years experience vineyard property maintenance. Customer service experience well. Experience Company Name July 2017 Current Driver City State Company Name February 2016 June 2017 Biological Science Technician City State Caretaker plant specimens research project Planting, maintaining, harvesting seed plants Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov Company Name May 2015 January 2016 Courier City State Independent contractor app-based delivery service Picked food items retailers delivered customers Local office: sfpostmates@postmates.com Company Name September 2003 July 2008 Laborer City State Completed repairs maintenance work company standards Planned work determined appropriate tools equipment Took care facility grounds Kept supervisor informed job progress material requirements Owner, Dave Umino, umonovineyards.com Education Training Contra Costa College 2013 Associate Arts Political Science City State Political Science Contra Costa College 2013 Associate Arts Liberal Arts: Social Behavioral Sciences City State Liberal Arts: Social Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention detail",AGRICULTURE
"FINANCE MANAGER Summary Skilled Finance Leader experienced budgeting, strategic planning, product analysis, cost allocation, sales plan design adminstration. Highlights Strategic planning CPA (Inactive License) Significant Budget/forecasting experience focus process improvement Experienced Essbase User Strong Excel Skills Accomplishments Developed product report pricing framework driving decisions regarding minimum pricing product margins Partnered Human Resources Business Leaders redesign sales plans reduce sales cost improving alignment sales activity Streamlined finance support improved consistency service levels reducing staff Experience Finance Manager 10/2007 Current Company Name City State Manage forecasting, outlook, reporting sales compensation process Structured Product Services Group Corporate Trust. Asset classes supported includes residential commercial mortgage products well auto, student loans, life insurance asset classes Identify support process improvements streamline reporting, simplify improve forecast models enhance metrics productivity support strategic business decisions Develop pricing, cost allocation models existing products new business opportunities providing financial data strategic growth initiatives pricing modifications Support business objectives related expense reduction goals Manage team 6-7 Consultants including staff located remotely significant focus skill development Finance Manager/Director 12/2005 10/2007 Company Name City State Managed team responsible weekly 90 day cash forecasting process time significant market/liquidity stress. Responsibilities included setting calendar, producing executive summary reports commentary, actual forecast variance model maintenance Recommended adjustments 90 day cash forecast along risks opportunities cash needs Completed ad hoc reporting requests Treasury Senior Management Coordinated review balance sheet forecast Finance Manager/Senior Analyst 04/2003 12/2005 Company Name City State Completed monthly quarterly forecasts annual operating plan reporting $45 billion residential mortgage financing portfolio Coordinated pre-close close process portfolio Developed portfolio deal level yield analytics including net interest margin, provision expense operating expense well rate/volume attribution forecast actuals residential mortgage portfolio Created and/or enhanced management reporting package forecast actual business results Communicated forecast actual results Finance Business Management Led project develop implement new Essbase forecast model residential securitization portfolio accounted financing accounting transaction Implemented additional forecast process controls improve accuracy enhance coordination various groups Financial Consultant 05/2002 04/2003 Company Name City State Tracked indicative pricing secondary fixed rate spread levels Corporate debt issuance peer group Analyzed maturity risk, basis risk repricing characteristics debt portfolio Analyzed consolidated liquidity balance sheet trends funding purposes Finance Manager 04/2001 05/2002 Company Name City State Directed early estimate, month-end close, variance analysis, budgeting forecasting processes Developedand implemented new internal expense allocation methodology Managed Analysts supported Employee Benefits Support Group Integrated daily finance support Institutional Trust acquisitions Senior/Lead Analyst 02/1998 04/2001 Company Name City State Directed final finance integration 22 Employee Benefit offices/states Identified issues, implemented policy changes conducted training general ledger conversion Led department automation project financial reporting development budget model Implemented new Trust Operations cost allocation methodology actual versus plan volume tracking Led financial tracking merger Norwest/Wells Fargo Trust Operations Groups Identified implemented changes allocation model un-invested cash balances Managed analysts provided daily finance support Education B.S. Accounting B.S Bemidji State University Bemidji State University May 1992 Accounting B.S. GPA 3.9 MBA Finance Strategic Management Carlson School Management, University Minnesota Carlson School Management, University Minnesota July 2001 MBA Finance Strategic Management GPA 3.9 Certifications CPA RFC Skills Finance, Forecasting, Loans, Mortgage, Pricing, And Sales, Annuities, Compensation, Life Insurance, Metrics, Outlook, Process Improvements, Sales, Sales Compensation, Cash, Budget, Cash Balances, Financial Reporting, General Ledger, Integration, Integrator, Operations, Training, Trust Operations, Balance Sheet, Accounting, Business Management, Essbase, Forecasts, Process Controls, Residential Mortgage, Securitization, Adjustments, Cash Forecasting, Maintenance, Benefits, Budgeting, Employee Benefits, Variance Analysis, Basis, Cpa, Excel, Process Improvement, Strategic Planning, Mba",FINANCE
"DIGITAL MARKETING SPECIALIST Summary I'm creative retail-marketing professional 10 years experience managing omnichannel marketing campaigns. My specialties include digital marketing media, direct marketing strong emphasis direct mail, CRM database testing, customer segmentation, event promotions, credit, loyalty project management. I innate ability effectively efficiently execute complex marketing campaigns fast paced environment tight timelines. Highlights Experience Company Name May 2013 January 2015 Digital Marketing Specialist City State Responsible discovery development marketing strategies desktop mobile drive traffic sales meeting ROI goals. Assisted development, launch management customer acquisition CRM retargeting program created attribute in-store purchases online behavior. Assist planning, execution analysis display advertising various online media networks support marketing campaigns. Optimize SEO SEM campaigns utilizing reporting tools Google Adwords review keyword performance return ad spend support merchandising focus promotional cadence. Support new store openings brand marketing events geo-targeted digital media marketing campaigns. Manage partnerships affiliates order promote CRM offers storewide promotions increase traffic sales in-store online. Leverage data match customer's across devices identify new file. Managed digital media relationships YouTube, Hulu Pandora. Assisted planning, launch management brand sponsored Pandora station www.pandora.com/expressrocks. Company Name Current January 2015 Account Director Account Director City State large insurance financial client. Manage team 4 account executives execution omnichannel marketing campaigns. Allocate agency support resources ensure client assignments day-to-day responsibilities executed beyond expectations. Develop strategies tactics achieve client objectives within budget time. Manage vendors production planning omnichannel marketing campaigns including direct mail, email, web development digital marketing. Assist identifying developing new projects business opportunities current client future clients. Analyze data apply results future campaigns effort execute effective efficient direct marketing campaigns. Company Name May 2010 May 2013 CRM Specialist City State Planned, executed analyzed 50 direct mail in-store CRM campaigns totaled approximately 150 million pieces circulated yearly. Specialized database testing, customer segmentation, modeling prospecting direct mail campaigns executed domestically Puerto Rico Canada. Provided marketing support partnerships programs America's Next Top Model, SXSW, Coachella Fashion Star, Managed credit reward program generated $350 million sales 2010. Manage gift card budget $1 million card production, promotional programs maintain B2B partnerships. Assisted development launch new Express loyalty program NEXT. Assisted customer acquisition brand awareness support store grand openings domestically internationally. Company Name October 2007 May 2010 Marketing Coordinator City State Assisted coordination launch redesigned web sites; asfurniture.com vcf.com. Managed partnership Columbus Crew help branding efforts. Assisted new product launches rebranding campaigns. Conduct competitive analysis key markets. Maintained cross-functional partnerships merchandising merchandise planning help support marketing campaigns. Proofed advertisements pricing, copy product accuracy. Company Name September 2005 October 2007 Senior Healthcare Sales Recruiter City State Responsible increasing sales existing new clients. Recruited, screened managed 175 healthcare professionals roles RN, LPN, LSW, LISW, STNA CNA. Created executed direct mail campaigns increased field staff 20%. Responsible generating new business types healthcare facilities. Responsible planning, marketing executing seasonal vaccination clinics. Education Franklin University 2005 B.S Marketing Marketing Promotions Public Relations City State GPA: Dean's list 2005. Marketing Marketing Promotions Public Relations Dean's list 2005. North Central State College 2003 business data communications City State business data communications Skills Digital Media, Digital Marketing, Social Media, E-Mail, Direct Mail, Mobile, Promotions, Branding, Customer Acquisition/Retention, Analytics, Budgeting/Forecasting, Database Marketing, Testing, Customer Segmentation.",HEALTHCARE
"CORPORATE ADMINISTRATOR Summary Successful administrative professional 15 years experience. Skills Organized Detail oriented Efficient Prioritize multiple deadlines Work well independently Collaborate others Software Microsoft Word Excel PowerPoint Outlook Adobe Acrobat Multiple project software websites General Clerical Type 75 WPM Multiline phones Experience Corporate Administrator January 2009 January 2017 Company Name － City State Light accounting/bookkeeping Travel arrangements Meeting agendas minutes Editing/Proofreading Meticulously proofread Ensure consistency content Structure Revise clarity Review style format Bidding Administration Prepare ""front-end docs"" Familiar various loaning agency requirements Know able carry bid process start finish Construction Administration Assist approximately 15 engineers water/wastewater department working multi-million dollar projects. Requires great attention detail meeting multiple deadlines simultaneously. Specific duties include:. Document Processing Proofread, revise, format, PDF, produce master plans, planning studies, specifications plans, technical memos, letters, meeting minutes, O&M manuals municipalities cities. Bidding Administration Distribute plans specifications, maintain planholders' lists, issue confirm receipt addenda, complete bid tabulations. Construction Administration Prepare contract documents. Receive return submittals RFIs; maintain logs. Assisted approximately 18 engineers water/wastewater department working multi-million dollar projects. Required great attention detail meeting multiple deadlines simultaneously. Coordinated clients, contractors, subconsultants, internal drafters help keep projects running smoothly. Specific duties included: Document Processing Proofread, edited, formatted, PDF'd, produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, O&M manuals municipalities cities. Bidding Administration Handled bidding phase start finish. Submitted public notice newspaper publishing; assisted preparing, produced distributed plans specifications; maintained planholders' list; prepared, issued, confirmed receipt addenda; completed bid tabulation. Construction Administration Prepared reviewed contract documents. Received returned submittals RFIs; maintained logs. Before shifting focus solely project-related tasks water/wastewater department, I previously also provided general support firm. Additional tasks completed time included making travel arrangements; coordinating lunch learns; conference workshop registration tracking. Also responsible following tasks: Make travel arrangements assign company vehicles. Download log digital photos. Coordinate lunch learns. Register engineers conferences, workshops, webinars. As part master specifications/standards committee, create monthly meeting agendas minutes. Log, track, implement master specification change requests. Answer route phone calls. Distribute incoming mail. Prepare outgoing mail UPS packages. Run company errands. Customer Service Representative January 2006 January 2009 Company Name － City State Provided full account servicing Sears Credit Cards Portfolio via incoming calls, including billing payment inquiries disputes, account maintenance, lost/stolen cards. Consistently met exceeded quality sales goals. Administrative Assistant/Bookkeeper Addus HealthCare January 2000 January 2003 City State Completed monthly billing reports Branch Manager's Report. Billed $500,000 monthly contracting state agencies clients. Reconciled billing, posted payments clients' accounts, prepared deposits. Prepared approved accounts payable bills. Created documents, spreadsheets, monthly newsletters; included developing new spreadsheets A/R A/P purposes. Completed several processes payroll. Assisted planning company functions. Provided support area manager, branch manager, 12 branches throughout Washington Oregon. Supervised part-time assistant. Education Training Completed 45 credits various courses including Logic, Ethics, Philosophy Science, Precalculus, C Programming. Boise State University － City State High School Diploma Kuna High School － City State Graduated Highest Honors 3.97 Received Ambassador Award Business Professionals America. Skills accounting, accounts payable, Adobe Acrobat, A/P, agency, attention detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops",HEALTHCARE
"CONSULTANT Career Overview Ten years experience Cerner implementations Consultant Employee. Experience phases implementation Current State Workflows Conversion inpatient outpatient hospitals/clinics. Skilled initiating leading implementations involving rollout multiple ambulatory clinics within 1-2 month timeframe. Skilled implementations inpatient hospitals. Experience designing building multiple components Powerchart/PowerChart Office/Enhanced View applications include Inbox/Message Center, Schedule Viewer, Powerorders, Powerplans, Zynx Auto space, Caresets, Charges, Task Lists, Easyscript, MAR, profiles, Powerforms, Clinical Notes, Powernotes, Dynamic Documentation, Bedrock, Data Collection Worksheet, Change Control process, Workflow process, ePrescribe, set-up reference privileges. Determine estimate cost various projects. Qualifications COMPUTER SKILLS: Cerner Applications: PowerChart (Enhanced View), PowerChart Office, CareNet, Clinical Documentation, Surginet Documentation, PowerNote (Document Viewing), Production Support Cerner Millennium Applications Cerner Applications Tools: HNA User, DCPtools, SCD Editor Tool, PowerPlans, PowerOrders, CVNET Tool, Order Management Tools, Announcement Tool, Reference Text Tool, Content Manager Tool, CMT Nomenclature Tool, Charge Viewer, CS Pricing Tool, CEM 500 Tool, Core Code Builder Tool, Explore Menu, Bedrock, Message Center, ePrescribe, Data Collection Spreadsheets, Ops View Scheduler, Pref Main Tool, Priv Tool, PM Launch Tool, Citrix, Reflections Other Applications/Software: Windows 7, Windows 8, Microsoft Office Applications, Novell, SQL, TCP/IP Protocols, UNIX/AIX, Groupwise Work Experience Consultant November 2006 Current Company Name － City State Consultant Lead team analysts several clients implementations Powerchart, Powerchart Office Enhanced View current state conversion involves 48 ambulatory clinics. Lead implementation nursing documentation inpatient hospitals outpatient clinics (Powerforms, Powernote, Clinical Notes (templates), ect). Lead implementation Physician documentation inpatient hospitals outpatient clinics (Powerforms, Powernote, Clinical Notes (templates)). Lead facilitate meetings physician's, nurses, management teams. Worked design/build process CPOE Projects (PowerPlans, Ordersets, Zynex Autospace, etc.) Worked design/build Message Center ePrescribe Determine estimated costs various projects. Define systems specifications conduct business specifications walk-thru Powerchart Office Enhanced View applications. Manage coordinate demonstration sessions providers clinical staff various components within Powerchart, Powerchart Office, Enhanced View. Trained hospital IS staff different functionality within PowerChart Train end-users functionality Powerchart, Powerchart Office, Enhanced View. Support end-users Powerchart, Powerchart Office, Enhanced View. Create requirements functional design documentation testing (writing test scripts) code upgrades. Worked trainers updating training documentation end-users. Analyze, research, troubleshoot outstanding issues application (Production Support). Completed Change Control process Worked Quickbase application Recommend suggestions improve process workflows Assisted client resolve open production issue Cerner Covered on-call client Conducted testing (system, regression, integration) documenting upgrades higher code level Consultant November 2004 November 2006 Company Name － City State As consultant I worked clients implementing PowerChart PowerChart Office well components within total Cerner package ones upgrading higher code level. In role I assisted clients aspects design, build, testing, conversions. Additional responsibilities: Assisted client resolve open production issue Cerner Performed design build within PowerChart PowerChart Office Conducted testing (system, regression, integration) documenting upgrades higher code level. Completed additional build nursing physician documentation. Systems Analyst October 2002 November 2004 Company Name － City State Responsibilities implementation Cerner Millennium PowerChart Office software application using CIM (Cerner Implementation Methodology) client sites. Assisted client aspects design, build testing PowerChart Office, PowerChart applications. This included building demonstrating Proof Concept (10% build), guiding clients thru specific design consideration regards Electronic Health Record system well helping client prepare testing, training, updating policies procedures. Additional responsibilities: Performed clients analyzing current state department workflow; developed future state design department workflow; developed appropriate policies procedures managed departmental practices operations changes. Preformed database querying updates using Cerner Command language (based SQL). Uploaded/downloaded CSV, XML via pre-build tools. Troubleshooting PowerChart Office/PowerChart Orders build various front back-end tools, well working corporate headquarters resolve technical issues. Cycled servers specific modifications troubleshooting purposes. Helped develop execute comprehensive test scripts System unit, integration, regression testing. Conducted various training validation workshops client. Conducted software solution demonstrations. Venena Hutcherson's Resume Financial/Data Analyst September 2000 October 2002 Company Name － City State Lead finance department performing monthly statistical analyses provided summary techniques used. Assisted monthly QA testing within Production domain. Trained new hires various computer software used Health Plan. Assisted data warehouse team special projects as: redesigns; reconfiguration; business architect (define rules). Performed monthly statistical analyses; provided summary techniques used Performed QA testing production data; production loads; monthly loads. Instrumental quality testing validating accuracy production data Analyzed claims expense determine trends provide key information senior management, account managers provider network specialists Created requirements functional design documentation, tested cases scripts, executed test plans Monitored Health Plan operating performance benchmarks world-class standards Recognized basic financial issues; researched issues; properly weighed theoretical practical considerations addressing issues Responsible financial reporting; month-end closing financial analysis Trainer educating Health Plan employees various computer software classroom setting Education Training MBA Business Point Park University － City State US Minor Information Technology Bachelor Arts Business Point Park University － City State US Minor Information Technology Skills Testing, Cerner, Clients, Documentation, Integration, Integrator, Design Documentation, Test Scripts, Training, Documenting, Change Control, Design/build, Outpatient, Training Documentation, Writing Test, Cim, Database, Millennium, Operations, Regression Testing, Sql, Systems Analyst, Workflow, Xml, Cases, Claims, Class, Closing, Comprehensive Large Array Data Stewardship System, Data Analyst, Data Warehouse, Educating, Finance, Financial Analysis, Financial Reporting, New Hires, Qa, Qa Testing, Test Plans, Aix, Cem, Citrix, Clinical Documentation, Collection, Data Collection, Groupwise, Healthcare, Microsoft Office, Ms Office, Novell, Order Management, Pricing, Rollout, Tcp, Tcp/ip, Unix, Unix/aix, Windows 7, Windows 8",CONSULTANT
"PLANT PROTECTION AND QUARANTINE TECHNICIAN Summary Environmental Biologist experienced researcher expertise data collection study. Analytical detail-oriented. Highlights Certificate study Wetlands Identification Delineation Proficient Microsoft Office suite Excellent verbal written communication skills Knowledgeable invasive insects plant hosts Undergraduate thesis study ""Species Diversity Lepidoptera Oak Hickory Northern Hardwood Forests Luzerne County, PA Accomplishments Keystone College Academic Honor Award -Dean's List Spring 2011 Fall 2008 Mildred Wrigley Ryder Scholarship Fall 2009 Spring 2010 Joseph Sirotnak '66, Esq., Memorial Scholarship Fall 2007 Spring 2009 Experience Plant Protection Quarantine Technician May 2011 August 2011 Company Name － City State Regional specialist independently conducting Asian Long-Horned Beetle Emerald Ash Borer ground based visual surveys eight northeastern Pennsylvania counties. Implemented PPQ standards safeguards agriculture natural resources risks associated plant pests ensure abundant, high-quality forest canopy. Employed industry standards effectively collecting forest insect field data reporting results timely manner. Forest Insect Pest Aide I May 2009 August 2009 Company Name － City State Forest Insect Pest Aide May 2008 August 2008 Company Name － City State Emerald Ash Borer, Asian Longhorn Beetle, Sirex Wood wasp apiarian surveys Lackawanna County, PA (2008) 10 northeastern Pennsylvania counties (2009). Accurately identified plant hosts utilizing dichotomous key, enabling placement, baiting monitoring Lindgren Funnel, sugar bait, IPM Tech panel purple panel insect traps. Operated maintained PDA owned 4x4 pickup truck Panasonic Toughbook computer Global Mapper Microsoft Office software. Trail Steward Workshop Staff Member May 2007 August 2007 Company Name － City State Trail maintenance Keystone College's 160-acre Woodland Campus Lake Manataka Environmental Field Station, hazardous tree removal firewood harvest. Provided field support Watershed Explorers Workshop performing water quality monitoring local lakes streams utilizing Secchi depth, temperature, conductivity, oxygen depth profile, benthic macro invertebrates, taxa richness fish indices. Employing methods electro fishing, seining kick nets; collection identification macrophytes. Flammulated Owl Research Lab Technician September 1998 January 1999 Company Name － City State Laboratory analysis documentation Flammulated Owl prey delivery video, operating video editing equipment. Field data analysis nest site foraging habits determine regional insectivorous dietary selection, consumption, prey density diversity. Organized insect collections stereomicroscope, invertebrate field guide. Analysis insect energy content, utilizing caloric centrifuge, determine caloric requirements individual nests. Results provided support undergraduate independent study University Nevada-Reno David P. Arsenault's unpublished thesis Degree Masters Science Environmental Natural Resource Science. Wildlife Biology Field Assistant May 1998 September 1998 Company Name － City State Assisted avian field surveys utilizing research data analysis determine condition current population Flammulated Owls western New Mexico. Collected nest site microhabitat forest density measurements Garmin GPS unit, fiberglass tape, spherical densitometer, clinometer, telescoping pinhole camera video recording equipment constant monitoring survey routes along Continental Divide, New Mexico. Participated broadcast surveys, observed nest site selection, flight patterns, observed collected foraging rates prey selection data, used targeted mist nets capture, band take blood samples DNA fingerprinting, observed nest brood habits fledgling success. Education Certificate Wetland Delineation Identification 2012 Rutgers, The State University New Jersey － City State US Bachelor Science Environmental Biology 2011 Keystone College － City State US Affiliations Keystone College Eco Club North American Bird Phenology Program Certifications American Red Cross First Aid CPR training FEMA Federal Emergency Management Training Skills Skillful application bench chemistry lab setting adhering standard operating procedures. Ability analyze test basic wet dry chemistry obtaining qualitative quantitative chemical measurements. Capacity follow recipes formulate mixtures based manufacturer's specifications. Keen technical mechanical ability. Strong work ethic ability work collaboratively independently variety challenging conditions.",AGRICULTURE
"INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity hardware software support. Highly poised dedicated strong education training supporting computer issues. Systematic IT professional proficient network, project emergency management. Able install hardware, patch software configure internal systems. Complex problem-solver top-notch planning communication strengths. Resourceful team player fast learner seeking leverage background database administrator role progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses patches Excellent problem solving skills Operating systems Task estimation GUI tools Knowledge streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist 02/2019 Current Company Name – City State Coordinated installation Microsoft software systems collaborated user experience team design implementation new features Kept hardware software systems current latest patches current licenses Provided on-site technical support project implementation recommended product changes upgrades product managers Trained new employees support processes, procedures knowledge base Mentored technical engineers support professionals provide professional development skill enhancement Researched, documented escalated support cases higher levels support unable resolve issues using available resources Shift Leader 11/2016 Current Company Name – City State Assigned daily tasks employees monitored activity task completion. Diligently restocked work stations display cases. Routinely moved stocked food products weighing 40 pounds. Performed position responsibilities accurately timely manner. Strictly followed cash, security, inventory labor policies procedures. Maintained clean safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster sidewalk. Stored food designated containers storage areas prevent spoilage cross-contamination. Reported shifts wearing neat, clean unwrinkled uniform. Handled currency credit transactions quickly accurately. Followed food safety procedures according company policies health sanitation regulations. Customer Service Representative 04/2017 09/2017 Company Name – City State Contacted customer follow purchases, suggest new merchandise inform promotions upcoming events. Operated POS system itemize complete average 50 customer purchases. Routinely answered customer questions regarding merchandise pricing. Chef 06/2016 02/2017 Company Name – City State Education Training GED Fremont Adult Continuing Education City State Information Technology 2019 Unitek College Fremont City State Skills Hardware updates Process improvement implementation Permissions management Software licenses patches Excellent problem solving skills Operating systems Task estimation GUI tools Knowledge streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist 02/2019 Current Company Name – City State Coordinated installation Microsoft software systems collaborated user experience team design implementation new features Kept hardware software systems current latest patches current licenses Provided on-site technical support project implementation recommended product changes upgrades product managers Trained new employees support processes, procedures knowledge base Mentored technical engineers support professionals provide professional development skill enhancement Researched, documented escalated support cases higher levels support unable resolve issues using available resources Shift Leader 11/2016 Current Company Name – City State Assigned daily tasks employees monitored activity task completion. Diligently restocked work stations display cases. Routinely moved stocked food products weighing 40 pounds. Performed position responsibilities accurately timely manner. Strictly followed cash, security, inventory labor policies procedures. Maintained clean safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster sidewalk. Stored food designated containers storage areas prevent spoilage cross-contamination. Reported shifts wearing neat, clean unwrinkled uniform. Handled currency credit transactions quickly accurately. Followed food safety procedures according company policies health sanitation regulations. Customer Service Representative 04/2017 09/2017 Company Name – City State Contacted customer follow purchases, suggest new merchandise inform promotions upcoming events. Operated POS system itemize complete average 50 customer purchases. Routinely answered customer questions regarding merchandise pricing. Chef 06/2016 02/2017 Company Name – City State",INFORMATION-TECHNOLOGY
"SENIOR LEAD TECHNOLOGIST EDITOR Professional Profile Over 25 years experience providing technical support project management system safety environment, safety health disciplines. Experience includes: MIL-STD-882 system safety programs; system safety reports analyses; Programmatic Environment, Safety, Occupational Health (ESOH) Evaluation (PESHE); policy analysis development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight support, pollution prevention (P2) programs technology transfer. I extensive experience working DoD Components retired service U.S. Navy. Certified Navy Principal Safety currently hold TOP SECRET clearance. Qualifications Vast technical knowledge Project management Background [engineering focus] Strong presentation skills Complex problem solver Advanced critical thinking Experience Senior Lead Technologist Editor January 2000 Current Company Name Defined application problems consulting clients evaluate procedures processes. Developed new customer base consisting [Number] accounts. Managed budget forecasting, goal setting performance reporting accounts. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships gathered market information gain competitive advantage. Delivered performance updates, quarterly business reviews planning meetings. Targeted new long-term business partner prospects closed [Number] deals [Time period] [Industry] industry. Tracked RFPs bids develop new business opportunities. Planned strategic brand-building events expand product portfolio. Contacted new existing customers discuss specific products could meet needs. Identified, coordinated participated client relationship-building activities meetings. Added value marketing material introducing creative advertising concepts. Cultivated relationships key players various industries create ongoing mutually beneficial referral systems. Answered customer questions regarding products, prices availability. Created conducted unique marketing proposal presentations RFP responses. Generated business development awareness implementing in-depth sales marketing training programs. Managed numerous projects simultaneously within budgetary restrictions. Collaborated engineers project managers regarding design parameters client projects. Managed team [number] professionals. Served mentor junior team members. Served mentor junior team members. Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Conducted analysis address [issue] led [positive outcome] Monitored multiple databases keep track company inventory. Analyzed customer stakeholder needs, generated requirements, perform functional analyses implemented Requirements Management Plans. Provide comprehensive program management technical support system safety environmental policy-making oversight roles ASD (EI&E), SAF/AQRE (Systems Engineering Policy) several DoD clients. Actively participate DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities research review hazardous materials listed. Conduct technical reviews track progress systems acquisition programs environment, safety, occupational health perspective. Provide system safety environmental expertise DoD Program Support Reviews led ODASD (SE) acquisition programs. Key technical SME writing Guide Environment, Safety, Occupational Health (ESOH) considerations Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; HSI ESOH Handbook Pre-Milestone A JCIDS AoA Activities, published ASD (EI&E). Provided Environment, Safety, Occupational Health (ESOH) expertise technical writing Common Analytical Laboratory System (CALS) Increment 1, MS B Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) Systems Engineering Plan (SEP) documents. Contributed independent review Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched completed Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR). Provided policy, system safety environmental expertise government lead revision MIL-STD-882D, ""DoD Standard Practice System Safety."" Consolidated hundreds comments DoD, DoD Components industry new Standard, published MIL-STD-882E May 2012. Provided system safety support LPD 17 Class Topside Cargo Principal Safety. Reviewed test results reports, conducted hazard analyses, prepared safety plans, prepared Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; TDP submitted approved. Reviewed Engineering Change Request modify hull accommodate new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine. Analyzed technical documents drawings, Navy explosives safety policy requirements, developed Safety Plan, summary key safety requirements, Preliminary Hazard List. Provided system safety support Navy Principal Safety Mine Resistant Ambush Protected Vehicle (MRAP). Coordinated Joint Program Office system safety engineering staffs provide input Safety Use messages, hazard analysis risk assessments, safety evaluation Engineering Change Proposals technical documentation. Participated MRAP Rollover Risk Reduction IPT Navy member made recommendations improved driver training mitigations safety risk personnel equipment event rollover. Provided support ASN (RDA) develop system safety criteria Navy Probability Performance Success metrics Gate Reviews institutionalize ESOH policy requirements acquisition. Organized facilitated Safety Working Group comprised members across Navy Systems Commands develop safety criteria statements Navy systems engineering technical reviews (SETR). Both projects increase fidelity visibility system safety programs within Navy. Technically reviewed SENTINEL Class Fast Response Cutter Hazard Tracking Database; 400 hazards identified, review focused 30-40 High Serious Risks due time constraints. Served Executive Secretary DoD Acquisition ESOH Integrated Product Team helped formulate DoD policy fully integrate ESOH acquisition systems engineering processes. As ESOH Community Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance best practices acquisition ESOH system safety topics assist acquisition programs. Led team experts ""ESOH Acquisition"" booklet DoD provide acquisition professionals tool maps system safety activities performed influence system design throughout systems engineering process. Developed ESOH technical content DAU Continuous Learning Modules ""ESOH Systems Engineering"" ESOH JCIDS"" DAU core acquisition, logistics, systems engineering courses. Acted ESOH assessor Navy Independent Logistics Assessments, synthesized data multiple technical sources evaluate effectiveness acquisition programs' planning, procedures, implementation ESOH requirements. Updated ""Strategic Environmental Goals Systems Acquisition Process,"" help Navy acquisition program managers focus ESOH integration efforts ensure compliance future systems facilitate Fleet operations training. Provided system safety environmental expertise development PESHE Document Authoring Tool (DAT) Naval Air Systems Command. PESHE DAT enhances efficiency effectiveness ESOH Coordinators Principals Safety able generate PESHEs documents automating risk assessment documentation processes, provides collaborative environment, repository policy best practices. Environmental Scientist January 1996 January 2000 Company Name Provided broad-based program management, technical regulatory analysis support headquarters level Department Navy, Chief Naval Operations Environmental Readiness Division (CNO N45). Developed reviewed business plans, technical, scientific engineering studies support pollution prevention (P2) initiatives. Performed P2 opportunity assessments, P2 technology assessments transfer, cost-benefit analysis application implementation selected technologies, develop plan Navy-wide implementation selected technologies. Provided support environmental life cycle cost analysis Navy weapons system programs. Provided systems acquisition policy support planning. Chief Aviation Support Equipment Technician January 1978 January 1996 Company Name Air Warfare), E-7 (RET). Managed Environmental Safety Programs Navy Management Systems Support Office Detachment Pacific USS Forrestal (AVT-59). Performed waste stream analysis implemented waste source reduction procedures Navy ships installations. Managed Hazardous Materials program; tracked HAZMAT purchase life cycle TSDF, recycle, approved landfill. Received commendation Commander Naval Air Forces, Atlantic inspection team outstanding management HAZMAT program. Performed database administration maintenance supply functional analysis Naval Aviation Logistics Command Management Information System (NALCOMIS). Coordinated numerous major system hardware software upgrades, performed functional testing analysis system releases. As Implementation Team Leader, coordinated planned deployment NALCOMIS information system various Navy Marine Corps activities. Implementation included site survey determine user needs physical locations, procurement hardware software, installation infrastructure, database development tailoring, training site personnel, monitoring new system. Education MS Environmental Management 1996 National University Environmental Management BA History/Government 1991 Columbia College History/Government Affiliations International Council Systems Engineering (INCOSE) National Defense Industry Association (NDIA) Publications DoD-AIA Working Group's Progress NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes Highlight New Details Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating Workforce Early Integration ESOH JCIDS Systems Engineering, R. Mirick K. Gill, NDIA Systems Engineering Conference, October 2011 NDIA Environment, Energy Security Sustainability Symposium, May 2012. Safety Naval Systems Engineering Technical Reviews (SETR), K. Gill K. Thompson, NDIA Systems Engineering Conference, October 2010 NDIA Environment, Energy Security Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety Systems Engineering Methodology Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry Defense, November 15, 2007. UK U.S. Approaches ESOH Management Defence Acquisition Projects, K. Gill S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry Defense, November 15, 2007. Skills AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades",AVIATION
"SALES ASSOCIATE Summary My goal become associated company I utilize skills gain experience enhancing company's productivity reputation. Skills Effective multitasking Works well independently groups Excellent Computer skills Organized Fast learner Personable Customer orientated Interpersonal communication Experience Sales Associate 11/2018 Current Company Name – City State Analyze properly process product returns Maintain organize merchandise drive sales Organize shelves maintain store visual appeal Engage customers promote specific merchandise Maintain records related sales, returns, inventory availability Recommend merchandise customers based needs preferences Sell various products demonstrating, explaining unique features, educating customers proper handling care Answer incoming telephone calls provide information products, services, store hours, policies promotions Volunteer Receptionist 09/2018 Current Company Name – City State Meet incoming customers professional approach provide friendly, knowledgeable assistance Keep reception area clean organized offer positive first impression every visitor Helped set events Greet customers, answer general questions, direct appropriate locations personnel Stylist 07/2018 10/2018 Company Name – City State Initiated friendly conversation customer determine level assistance required Maintained assigned area store standards setting monitoring accurate ad signage correct merchandise placement Handled price checks, merchandise transfers, fitting room returns keep store orderly Greeted customer offered assist provide excellent customer service Followed company policies, rules, procedures promote company goals ensure safety Helped customers answering questions locating merchandise Sought opportunities up-sell add-on additional merchandise Rang sales registers bagged merchandise Prevented store losses utilizing awareness, attention detail, integrity Assembly Line Worker 06/2016 03/2018 Company Name – City State Received correctly processed written verbal instructions Observed safety policies procedures Utilized established assembly instructions complete jobs efficient accurate manner Assisted quality assurance visually inspecting items removing defective parts Worked team-based environment maintain line productivity Education Training Associate Arts Science Wenatchee Valley College City State Currently Attending High School Diploma 2017 Eastmont Senior High School City State Skills Self-motivated Dependable reliable Effective multitasking Works well independently groups Excellent Computer skills Organized Fast learner Creative Personable Internet Savvy Customer assistance Interpersonal communication Work History Stylist 07/2018 10/2018 Company Name – City State Initiated friendly conversation customer determine level assistance required. Maintained assigned area store standards setting monitoring accurate ad signage correct merchandise placement. Handled price checks, merchandise transfers fitting room returns keep store orderly. Greeted customer offered assist provide excellent customer service. Followed company policies, rules procedures promote company goals ensure safety. Helped customers answering questions locating merchandise. Sought opportunities up-sell add-on additional merchandise. Assisted ringing sales registers bagging merchandise. Prevented store losses utilizing awareness, attention detail integrity. Assembly Line Worker 06/2016 03/2018 Company Name – City State Built containers pack parts accordance detailed packing specifications. Received correctly processed written verbal instructions, prints work orders. Observed safety policies procedures Utilized established assembly instructions complete jobs efficient accurate manner. Assisted quality assurance visually inspecting items removing defect parts. Worked team-based environment maintain line productivity. Library Volunteer 01/2017 06/2017 Company Name – City State Checked in, checked renewed library materials. Located requested books shelves library database. Sorted shelved donated collections needed. Cleaned organized shelves display cases, including checkout desk. Welcomed customers library helped locate items. Used time efficiently serving customers, including cleaning updating library's website. Actively pursued personal learning development opportunities.",SALES
"INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader 5 years IT security experience. A self-motivated Governance manager adept analyzing remediating threat vectors enterprise level. Bolsters corporate strategy, enhances daily security operations delivers improved optimized business protection, leading geographically diverse team adept problem solving risk analysis. Audit Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment, effectively implement IT business strategy, drive innovation, improve business processes, expand service technical STRATEGIC PLANNING ENABLEMENT capabilities maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner teams create efficient cross-functional processes eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused renewing quality initiatives complex IT IT SOX GOVERNANCE COMPLIANCE Outstanding Mentoring skills, adept coaching junior senior personnel, portfolios collaborating cross-functionally interdepartmentally increasing growth confidence among team members FINANCIAL POLICIES FORECASTING PROJECT Deployment REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management Information Security practices, specifications, architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS ORIENTATION Progressive experience managing enterprise security initiatives culture development appropriate audit procedures, policies, managing IT SOX governance compliance build risk-based security escalation paths, tracking, documentation, highly trained team proficient Management Experience enforcing key SOX requirements throughout enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled enterprise policy creation negotiation acumen Possess comprehensive technical background management experience RESOURCES UTILIZATION TRAINING DEVELOPMENT Ensure business continuity manage technology risks information CHANGE MANAGEMENT assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 11/2013 Company Name － State McAfee EEPC). Worked multiple departments executive teams ensure timely complete roll-out product. Served technical lead tier 2 escalation resource multiple applications operating systems. Support included Windows (XP 7), Linux (Red Hat), Mac (OSX). Administration, troubleshooting, reclamation, issuance RSA soft hard tokens. Served main escalation point de-synchronization issues hardware-based troubles. Led executive support team provided ""white-glove"" support director level Active Directory administration ranging SSO integration forest creation, simple user administration. Identified,. Information Technology Provisioning Technician 10/2012 08/2013 Company Name － City State researched resolved AD issues relating advanced administration GPO creation. Provided remote local support employee base 7000 employees, contractors, consultants. Resolved complex hardware software issues, served tier 2 3 support needed. Utilized multiple ticketing systems track customer issues, including Numara Footprints Kayako Provisioned, troubleshot, repaired laptops, desktops, MiFi's, corporate cellular phones Managed network operations center, serviced upwards 100 clients multiple geographic locations with. Information Technology Consultant 12/2011 02/2013 Company Name － City State varying degrees service contracts, significantly diverse environments. Utilization N-Central monitoring patch management platform audit report customer compliance software usage statistics prepare present recommendations increase security productivity business Architected, implemented, documented various Exchange Active Directory deployments within customer's individual ecosystem, tracked utilization statistics increase revenue operations center. Company Name － City State Responsible Enterprise Information Security Architecture, Risk Management Compliance, understanding business Information Security Compliance Manager SolarCity, SAN MATEO, CA November 2013 PRESENT issues concerns, determining business security requirements, designing architecture applying Security Technologies mitigate risk ensure compliance SolarCity policies standards. Implementation administration forensic imaging enterprise solution. Utilized conduct covert overt collection analysis at-risk employees Creation maintenance IT SOX identified Legal team. Governance Compliance program Outstanding mentoring skills, adept coaching junior senior personnel, increasing growth confidence among team members. deployment Vulnerability Assessment Concept-to-completion driver platform Interdepartmental mediator focused converting identified risks, divergent programming non-compliant applications software enterprise- level solutions complete policy guidance remediation measures Vendor assessment, negotiation implementation upgraded security Managed Information Security projects, including planning development platform including firewall, proxy, new processes technologies areas intrusion detection response, category-based filter VPN management vulnerability assessment practices, vpn authentication. Reduced total cost ownership Anti-Virus system streamlining Identified technical/mobility improvements physical security designs, Author maintain Information deployment administration processes providing risk-based methodology, increased incident management landscape Technology, Information Security reduced operational expenditure policies enterprise Administered coordinated conversion existing whole disk encryption platform (Symantec PGP) new platform. Education Training Associates Arts Sciences (AAS) Business Administration Software Technology Business Administration Software Technology Associates Arts (AA) Information Technology Heald College Information Technology Associate Applied Sciences (AAS) Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author",INFORMATION-TECHNOLOGY
"TAX ACCOUNTANT Professional Summary Skills QuickBooks, CCH ATX, Microsoft Office Suite account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital Work History Tax Accountant 01/2016 Current Company Name – City State Prepared reviewed hundreds federal multi-state tax returns Individuals, Partnerships, LLCs, S Corporations, C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN NY/ WI state filing) Conducted consulting services clients regarding filing status related tax issues Conducted foreign tax compliance, including foreign withholding taxes foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping accounting services multiple clients various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction reporting performed account reconciliation Provided financial analysis clients assisted documentation annual audit Completed payroll, payroll tax deposits, payroll tax returns 1099/W2 forms Prepared filed monthly quarterly sales use tax deposit tax returns Assisted clients setup business, register federal state tax information dissolve business. Intern 07/2015 08/2015 Company Name – City Prepared applications fund transfers submitted headquarter ensure circulation funds Collected sent contracts invoices banks Created Excel reports updated data reconciliation. Wholesale Banking Intern 05/2014 08/2014 Company Name – City Organized marketing campaign develop client relationship complete business transactions Assisted client relationship manager daily administrative work Conducted telemarketing social media marketing attract potential clients. Education Master Professional Accountancy 06/2016 University California Bachelor Science Accounting, Economics 05/2015 The Pennsylvania State University, University Park Work History Tax Accountant 01/2016 Current Company Name – City State Prepared reviewed hundreds federal multi-state tax returns Individuals, Partnerships, LLCs, S Corporations, C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN NY/ WI state filing) Conducted consulting services clients regarding filing status related tax issues Conducted foreign tax compliance, including foreign withholding taxes foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping accounting services multiple clients various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction reporting performed account reconciliation Provided financial analysis clients assisted documentation annual audit Completed payroll, payroll tax deposits, payroll tax returns 1099/W2 forms Prepared filed monthly quarterly sales use tax deposit tax returns Assisted clients setup business, register federal state tax information dissolve business. Intern 07/2015 08/2015 Company Name – City Prepared applications fund transfers submitted headquarter ensure circulation funds Collected sent contracts invoices banks Created Excel reports updated data reconciliation. Wholesale Banking Intern 05/2014 08/2014 Company Name – City Organized marketing campaign develop client relationship complete business transactions Assisted client relationship manager daily administrative work Conducted telemarketing social media marketing attract potential clients. Affiliations Self-motivated tax accountant 3 years experiences tax filing individuals, pass-through entities corporations. Prepared reviewed hundreds tax returns. Provided comprehensive accounting service 20 ongoing clients. Receive 5-star reviews clients. Interests LEADERSHIP VOLUNTEER Pennsylvania State University Chinese Students Scholars Association April 2013 April 2014 Recreation Sports Department Coordinator Planned organized basketball matches recreation events every semester Composed proposals activities, coordinated communicated departments Organized supported 16 university team leagues, comprised three hundred people Languages Fluent Mandarin Skills QuickBooks, CCH ATX, Microsoft Office Suite, account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital",BANKING
"PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership event planning skills strong background brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient Adobe Creative Suite Organized efficient WordPress Proficient Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 Current Company Name － City State Create brand pitch letters press releases distribution Solidified top tier placement brands FOX Friends, USA Today, Yahoo!, AOL Daily Finance Social media brand manager Casting manager fulfilling multiple media requests ABC Nightline Production manager multiple video projects events Organize maintain press hits Identified brand needs market research analysis. Create lists distribution via Vocus Cision Account Coordinator Mar 2012 Jan 2015 Company Name － City State Organized production North American Hairstyling Awards, red carpet event Giuliana Bill Rancic, charged assisting aspects event planning major, high-profile promotional events. Provide account management services range beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, Cosmoprof North America. Solidify top-tier online placements clients, develop media lists press kits. Draft pitch letters organize editorial calendars, coordinate mailings, send products press information publications. Entrusted management clients' social media accounts. Public Relations Intern Oct 2010 May 2011 Company Name － City State Charged building press books clients' media hits, creating event press releases use driving additional traffic client sites businesses. Oversaw three-part red carpet event Nicky Hilton hosted Chateau Nightclub, created detailed write-up event client's blog. Managed social media accounts via Hootsuite better leveraged client services. Education Bachelor Arts Communication Journalism 2014 University Nevada － City State Marketing, Public Relations Journalism coursework Skills Account Management Proficient Vocus Cision Administrative Experience Familiar using TVEyes",PUBLIC-RELATIONS
"SALES ASSOCIATE/MERCHANDISER Experience Sales Associate/Merchandiser Jul 2014 Current Company Name Investigate resolved customer inquiries complaints timely empathetic manner. Run markdown reports, manage store replenishment analyze buying reports. Contact customers follow purchases, suggest new merchandise inform promotions upcoming events. Operate POS system itemize, open credit accounts complete average 50 customer purchases. Write sales slips sales contracts. Plan coordinate availability products advertising promotion purposes. Answer average 20 calls per day addressing customer inquiries, solving problems providing new product information. Maintain knowledge current sales promotions, policies regarding payment exchanges security practices. Describe product customers accurately explain details care merchandise. Confer store managers obtain information customer needs preferences. Monitor analyze sales records consumer purchasing trends. Anticipate consumer buying patterns create purchase inventory plan. Set recommend mark-up rates, mark-down rates selling prices merchandise. Complete stock orders manage inventory levels. Organize track departmental receipt flow new reorder merchandise. Partner sales representatives managers coordinate delivery merchandising schedule. Educate employees new merchandise seasonal workshops. Group Sales Associate Oct 2003 Jan 2008 Company Name Provided outstanding customer service existing potential patrons order maximize group ticket sales. Developed new clients focusing assigned target markets, resulting goal significant increased gross sales. Produced target market sales analysis reports track sales trends year year. Provided proactive customer service donors patrons interacting via phone, email person assist matters related ticketing, upcoming events, membership benefits. Assisted organization prospect lists coordinating materials pertinent planning solicitations, cultivation events, activities. Concluded advanced bookings box office preparing details group contracts Tessitura ticketing system. Followed patrons ensure timely payment client receives tickets materials needed performance. Actively pursued client stewardship opportunities hosting clients dinners, performances, relationship building initiatives. Worked management various departments address specific customer service requests needed as; accessibility accommodations, transportation needs, dining, receptions, tours. Office Assistant Sep 1998 Oct 2003 Company Name Managed day- -day administrative responsibilities included; reporting documentation, record keeping, maintaining files, correspondence, internal/external communications. Planned developed conference program, agendas, schedules, sessions, handouts collateral materials. Promoted marketed conference, created disseminated brochures, articles, email blast. Handled administrative details registration, payments, travel/transportation. Responded inquiries ensuring clear communication speakers, conference attendees, staff. Education Bookkeeping 2018 Stratford Career Institute － City State Canada The Training Source, Inc. Summary CLIENT RELATIONS OFFICE OPERATIONS Performance-driven administrative professional; 10 successful years facilitating support services managing fast-paced office operations. I Strong organizational communication skills. Advanced understanding customer needs diligent attention detail, resulting superior customer service high levels client satisfaction. Highlights People-oriented Filing data archiving Creative problem solver Payment processing Quick learner MS Windows proficient Exceptional communication skills Account reconciliation 50 WPM typing speed Proofreading Skills Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles",SALES
"FACILITIES DESIGN AND CONSTRUCTION PROJECT MANAGER Summary Having worked Construction Project Manager diverse healthcare construction projects budgets $20 million, I confident I would make valuable addition team. I proven success delivering projects stay within scheduled time frames budget constraints. In addition professional experience, I bring extensive education, including Project Management Professional (PMP) Certification supports business development. As Facilities Design Construction Project Manager Scripps Health, I charge phases design construction process construction refurbishment projects. While on-the-job experience afforded well-rounded skill set, including strengths planning negotiation, I also excel meeting project milestones. Highlights Facilities Management Development Project Management Leadership Healthcare Construction, Design Build OSHPD Agency Experience Design Process Construction Project Initiating Closing Develop Control Project Budget Develop Manage Schedules Local Entitlement Permitting Processes Project Reporting Status Accomplishments Successfully led 45,420 sq. ft. Radiation Therapy project. Managed $35.7M project $21.2M construction budget. Directed $11.8M project 29,000 sq. ft. MSK facility. Oversaw 40,000 sq. ft. $7.8M Carlsbad project. Spearheaded $7.1M project SCIM Phase III. Experience 08/2005 Current Facilities Design Construction Project Manager Company Name － City State Leadership phases (planning, scheduling managing) design construction process new construction refurbishment projects (hospital medical office buildings). Managed coordinated planning, budgeting, scheduling, design, bidding, construction furnishings relocation requirements new construction renovation projects. Selected projects include: Successfully led 45,420 sq. ft. Radiation Therapy project; managed $35.7M project budget $21.2M construction costs. Directed $11.8M project 29,000 sq. ft. MSK facility, construction cost $5.7M. Managed 40,000 sq. ft. $7.8M Carlsbad project, construction cost $4.5M. Spearheaded $7.1M project SCIM Phase II, construction cost $4.5M. Secure management support project scope, budgets, goals. Define project parameters terms time, money, physical objectives, external constraints. Establish scope, budget schedule, maintain commitments project initiation, design, construction, closeout processes. Understand federal, state local laws regulations relates planning health facility projects, including compliance local entitlement permitting processes. Evaluate provide guidance planning stages medical facilities including construction, equipment, furniture, comparisons, options, respond procurement agreements standards. Negotiate fees business decisions contracts professional contractors. Review approve consultant contractor invoices, approve change orders contracts. Perform construction administration walk-throughs create punch lists, paying attention contract specifications ensure compliance. Make certain Facilities Services goals client services continuously met design construction process. Interfaced property management services relating Scripps leased space, including coordinated internal real estate department managed relationships landlords. Ensure projects completed compliance Scripps Health standards quality/functionality applicable regulatory requirements. 11/2003 08/2008 Facilities Project Manager Company Name － City State Delivered strategic direction, coordination project management services facility construction tenant improvement (TI) projects. Selected projects include: Sharp Coronado Emergency department remodel, Sharp Chula Vista Catheterization Lab, Fluoroscopy equipment replacement, Angiography suite, Psychiatric wing remodel, infrastructure projects tenant improvement projects $15 M costs. Communicated prepared documentation compliance state regulatory projects. Identified modifications space requirements accommodate future proposed operational requirements buildings. Inspected buildings advised feasibility renovation substantial alterations existing condition, layout, structure systems accommodate proposed changes. Produced concept approvals, planning project development fulfill designated function provide cost estimates required expenditures. Analyzed schematic final designs proposed alterations existing new construction associated construction costs. Reviewed buildings code compliance made recommendations, program plans, cost estimates schedules bring facilities compliance. Provided requests proposal, project work scopes schedules, professional service contracts, amendments construction change orders. Education MBA University Phoeniz － City State Bachelor Science Design Science Arizona State University － City State Certifications Project Management Professional (PMP) PMI, 2013 Project Management Certificate – UC SAN DIEGO EXTENSION, 2012 Skills Accomplished driven project manager delivering managerial oversight construction project series construction projects. Proven track record leading overall direction, administration, completion, financial outcome projects, expertise healthcare construction. Proficient managing large project teams including stakeholders, architectural engineering teams, general contractors, contracted consultants. Skillful developing project scope, budget schedule, establish operational priorities maintain strong relationships.",CONSTRUCTION
"AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional 7 years proven success developing leading cross-functional technical teams execute deliver major technology initiatives using Agile methodology Scaled Agile Framework (SAFe). Well-versed managing projects co-located off-site teams. Expertise gathering translating requirements, leading scrum teams, release management, including owning release management lifecycle multiple applications across different environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum Kanban Scrumban Aptitude resolving challenging problems Client relations Team building Release management Scrum master Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control Data Acquisition Fluent Spanish Upgrade Experience Company Name City State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 Current Support Design-Build Supervisory Control Data Acquisition (SCADA) Upgrade Project using project management expertise. Identify implement technology tools facilitate resource planning multiple projects, identify interdivisional dependencies, encourage real-time team collaboration, develop streamlined workflows expedite project submittal reviews. Introduced concept SAFe lead planning event prioritize fiscal year acquisition procurement needs based project criticality available internal resources. Developed annual planning process support capital improvement planning activities project identification prioritization. Company Name City State AGILE PROJECT MANAGER 10/2014 03/2019 Led transition risk-assessment tools downloadable software web-based platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience Evaluation Awareness Tool (CREAT), Workshop Planner Climate Change Extreme Events Adaptation tool. Developed project plans cost estimates well-defined milestones collaboration project team subcontractors contract period performance. Tracked project level-of-effort budget expenditures enable team deliver work products managing changes scope, schedule, budget. Provided cost projections using labor rates manage specific project tasks project inception completion. Tracked resource availability allocate staff according client priorities project goals timeline. Managed communication project status, including risks, within project team external project team. Gathered communicated performance metrics develop performance reports. Identified managed project risks, defined opportunities improvement, worked project team senior leaders establish corrective actions. Worked team members participate quarterly SAFe PI planning events develop realistic work plans release timelines client-prioritized workstreams. Company Name City State RELEASE MANAGER 10/2014 03/2019 Negotiated, planned, managed release activities identifying risks corresponding solutions maintain release schedule. Established deployment needs ensured compatible architecture configuration final deliverable. Facilitated production readiness reviews release retrospective meetings project team. Served primary point contact IT partners deployment planning activities using Scrumban (Agile Kanban) approach. Identified ways optimize platform capabilities maximize efficiencies. Identified issues performed root-cause analysis. Ensured changes met readiness criteria prior deployment. Worked developers resolve deployment issues system outages. Tracked release metrics identify process improvements. Conducted functional configuration audits physical configuration audits meet CMMI standards. Company Name City State BUSINESS ANALYST SCRUM MASTER 10/2014 03/2019 Facilitated requirements meetings grooming sessions development team client identify desired features functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, sprint planning project team. Captured translated requirements development team via Jira, Confluence, daily scrums. Tested application across desired platforms development, staging, production environments ensure proper implementation requirements. Education Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University State Master Arts International Affairs 2011 American University State Master Arts Natural Resources 2011 Clemson University City State Bachelor Arts Biological Sciences 2008 Languages Fluent Spanish",INFORMATION-TECHNOLOGY
"SOCIAL MEDIA COORDINATOR Highlights Microsoft Office (e.g. Word, Excel Power point) Intermediate knowledge Photoshop Intermediate Knowledge WordPress Proficient knowledge social media platforms (e.g. Facebook, Instagram, Twitter, Polyvore) Proficient e-ClinicalWorks software, QuickBooks, Multichannel Order Manager Experience Social Media Coordinator Sep 2015 Current Company Name － City State Proposing creative strategy collaboration marketing director Adding 45 quality boards Pinterest resulting 47% follower growth Posting Twitter Instagram least day Keeping track social media trends competition via Alexa Rank Google Analytics Creating relevant contests grow brand recognition excitement. Social Media Intern Nov 2014 Feb 2015 Company Name － City State Website social media optimization Monitoring posting blogs, forums, social networks Online outreach promotion using Facebook, Twitter, Instagram email marketing. Bookkeeper Sep 2013 Dec 2015 Company Name － City State Inputting vouchers, invoices, checks, account statements, reports, records Managing charges refunds Recording business transactions key daily worksheets general ledger system. Medical Record Clerk Jan 2008 Jan 2013 Company Name － City State Transferring patients' data DOH website Reviewing 500+ records completeness, accuracy, compliance regulations monthly basis preparing quarterly reports. Education Public Affairs Communication Baruch College CUNY － City State Public Affairs Communication Interests Moma PS1 Warm Up Series 2015 2016 New York Cares 2011 Mehr NGO Skills Photoshop, creative strategy, DOH, email, general ledger, Google Analytics, director, Managing, marketing, Excel, Microsoft Office, Power point, Word, networks, optimization, promotion, quality, QuickBooks, Recording, social media platforms, Website Additional Information Volunteer Jobs Moma PS1 Warm Up Series 2015 2016 New York Cares 2011 Mehr NGO",DIGITAL-MEDIA
"GENERAL CONSTRUCTION INTERN Objective Dedicated student excellent technical, analytical communication skills, search organization gives platform develop new skills. While also utilizing present knowledge Science Construction Management student. Education Eastern Washington University City State Bachelor Science Construction Management Minor Spanish Colegio Delibes City State Spain 2015 Experience June 2015 August 2015 Company Name City State General Construction Intern Gathered appropriate information site initiating construction prior building Cooperated demolition roof order provide customer new stick roofing Built additional room bathroom home remodel also framed multiple doors windows Handled power tools as: handsaw, skill saw, drills, full head framing nailer February 2015 July 2015 Company Name City State Bartender/Server Delivered quality service tending multiple orders times exhaustion Performed constant product quality assurance Showcased quick problem solving abilities pleasing customers June 2013 July 2015 Company Name City State Voluntary Business Manager Managed appropriate documentation order abide Washington State Department Early Learning law Assured safety protocols met Washington State Law eliminating hazards Efficiently maintained onsite equipment Developed floor plan illustrates egress case emergency Generated spreadsheet showcased business expenses monthly revenue Skills Bilingual biliterate Spanish Proficient technical skills in: AutoCAD, Microsoft Word, PowerPoint, Excel Quality control safety project work field Able perform management communicative orientated tasks heavy pressure Ability quickly understand customers needs expectations",CONSTRUCTION
"PREVENTATIVE HEALTHCARE INTERN Professional Summary Driven compassionate healthcare professional experience residential hospital environments. Accountable responsible strong focus patient wellness. Education Training Bachelor Science Health Care Management/ Health Administration 2016 University Alabama Birmingham City State USA Member National Society Collegiate Scholars High School Diploma Advanced Diploma 2012 Nansemond River High School BETA Club- Health Organizations Skill Highlights Knowledge HMOs, Medicare Medicaid HIPAA compliance Strong planning skills Patient-focused care Self-motivated Experience Data Entry Excellence Leadership Strong work ethic Team player positive attitude Exercises good judgment CPR Certified Maintains strict confidentiality Professional Experience Preventative Healthcare Intern January 2016 April 2016 Company Name City State Assist educators aspects program, physical activity education nutrition education, helping prepare healthy snacks. Planning, coordinating, implementing HealthSmart events next months. Review make recommendations ""Train Trainer"" manual Community Health Advisor program. Evaluated patient care procedural changes effectiveness. Cooperated health related agencies organizations community activities. Ensured accuracy public information materials. Jumped fill gaps call rotation necessary. Established maintained positive relationships government regulators, residents, families, area health care providers, physicians community large. Revised policies procedures accordance changes local, state federal laws regulations. Contributed participated community education projects foster widespread understanding prevention treatment illnesses heart disease, diabetes, etc. Observed strict confidentiality safeguarded patient-related information. Undergraduate Researcher January 2015 April 2015 Company Name City State In charge participants measurements Standing weight Body weight Waist hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests. Administered, directed coordinated activities agency. Ensured accuracy public information materials. Jumped fill gaps call rotation necessary. Observed strict confidentiality safeguarded patient-related information. Healthcare Management Intern May 2014 August 2014 Company Name City State Assist Chief Nursing Executive various projects. Worked nursing medical staff develop policies, procedures practice standards nursing department. Ensure compliance applicable laws regulations related nursing service healthcare. Monitored nursing operation support departments ensure resident needs met facility properly maintained. Evaluated patient care procedural changes effectiveness. Served liaison management, clinical staff community. Ensured accuracy public information materials. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Provided thorough supervision day-to-day operations facility accordance set policies guidelines. Established maintained positive relationships government regulators, residents, families, area health care providers, physicians community large. ?? Additional Information Volunteer University Alabama Birmingham Firehouse Shelter (Disabled Veterans) Habitat Humanity (service Birmingham) Marine Biology (environmental control) American Red Cross Blood Bank Center Greater Birmingham Humane Society Skills Strong leadership skills Enthusiastic people person Ability work fast paced environment Understanding HIPAA regulations Strong computer skills",HEALTHCARE
"CERTIFIED PERSONAL TRAINER Professional Summary Certified Personal Trainer 4+ years experience formal training business development, leadership, health fitness. Extensive sales customer service experience.Passionate designing exercise nutrition plans maximize workout efficiency, improve fitness, boost stamina increase overall well being. Very Goal-oriented self-motivated talent motivating others developing foundation meet individual client goals, And important creating warm environment clients ages successfully achieve health wellness goals. Core Qualifications Fitness ISSA Certified CPR First Aid certified AED certification Weight management expert Personable friendly Fitness programming specialist Fitness assessments Understanding human anatomy Construction OSHA Certified NCCER Certified Permit processing Safe job site set-up Power hand tool operation MS Office proficient Organized detail-oriented Superb management skills Leadership Construction machinery operation Strong communication skills Detail-oriented Friendly hardworking Experience Certified Personal Trainer February 2014 Current Company Name － City State Taught clients modify exercises appropriately avoid injury. Assisted older adults weight training programs setting equipment providing detailed instructions. Contributed operation clean, friendly well maintained health club. Recorded training sessions maintained package rates client. Guided clients safe exercise, taking account individualized physical limitations. Encouraged clients engage group fitness classes activities gym meet fitness goals. Arrived time, prepared attentive every training appointment. Participated club promotions recruit new members increase club sales. Re-racked weights maintain neat, organized clean club. Devised announced new classes distributed guest passes market club. Led weekly meetings review performance offer direction, motivation guidance toward achieving individual facility goals. Counseled clients proper nutrition exercise habits. Administered fitness assessments, Utility Supervisor January 2014 December 2014 Company Name － City State Plan work schedules assign duties maintain adequate staff effective performance activities response fluctuating workloads. Review work throughout work process completion ensure performed properly. Collaborate workers managers solve work-related problems. Resolve personnel problems, complaints, formal grievances possible, refer higher-level supervisors resolution. Transmit explain work orders laborers Assess training needs staff arrange for/or provide appropriate instruction. Conduct staff meetings relay general information address specific topics, safety. Evaluate employee performance prepare performance appraisals. Perform work duties supervised perform difficult skilled tasks assist performance. Prepare maintain work records reports information employee time wages, daily receipts, inspection results. Inspect equipment wear conformance specifications determine extent maintenance repairs needed. Personal Trainer April 2012 November 2013 Company Name － City State Instruct participants maintaining exertion levels maximize benefits exercise routines. Offer alternatives classes accommodate different levels fitness. Plan routines choose different movements set muscles, depending participants capabilities limitations. Evaluate individuals abilities, needs, physical conditions, develop suitable training programs meet special requirements. Monitor participants progress adapt programs needed. Explain enforce safety rules regulations governing sports, recreational activities, use exercise equipment. Provide students information resources regarding nutrition, weight control, lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, refer injured Plan physical education programs promote development participants physical attributes social skills. Teach individual team sports participants instruction demonstration, utilizing knowledge sports techniques participant's physical capabilities. Organize, lead, referee indoor outdoor games volleyball, baseball, basketball. Conduct therapeutic, recreational, athletic activities. Home Healthcare Provider April 2011 November 2012 Company Name － City State Administer bedside personal care, ambulation personal hygiene assistance. Prepare maintain records client progress services performed, reporting changes client condition manager supervisor. Provided primary resident care assistance daily living activities. Provided caring companionship elderly developmentally disabled patients. Worked part team execute proper care body mechanics safety patient. Provided on-call care times day night. Provided quality nursing care accordance resident care policies procedures. Utilized strong assessment skills determine necessary patient care. Tested patients' blood glucose levels. Evaluated health education needs patients provided necessary training instruction. Processed monthly reports department performance. Educated patients treatments. Cleaned sterilized instruments disposed contaminated supplies. Education High School Diploma 2011 Angleton High School － City State United States Qualified State Choir solo ensemble Overall improvement award Played Life A Techie Played Mushnik The Little Shop Horrors Nursing Alvin Community College － City State United States Skills Can lift 100 lbs. Knowledgeable computer skills Microsoft word Power Point Music Production Film/Act/Direct",HEALTHCARE
"GROUP FITNESS INSTRUCTOR Executive Summary To obtain position experienced Training Development professional strong leadership relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 April 2014 Company Name An 8 week course getting trained fitness classes instruct group exercises campus gym. Assistant November 2011 June 2013 An Assistant June 2011 June 2011 Company Name school program called AlphaBEST. Provided children grades K-5 safe friendly place school hours. Introduced fun exciting new ways learn outside classroom student centers interactive activities. Mentored inner city children New York City providing love attention. Company Name Served sisters Christian Sorority serving Texas Tech community Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student athlete four years. GPA: 3.98 5/2013 Collin College Full time student taking basic courses. Texas Tech Languages Speak read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management",FITNESS
"CONSULTANT Summary Hard-working, entry-level Office Assistant, looking apply education experience job Administration. Customer service-oriented Administrative Assistant skilled greeting patients, scheduling appointments preparing patient charts. Highlights Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Team leadership Professional demeanor Customer Service Customer Satisfaction Critical thinker Excellent research skills Accomplishments Experience Company Name January 2010 Current Consultant City State Promote products. Plan execute home parties. Educate customers product demonstration. Recruit consultants. Help customers individual orders. Conduct online parties. Maintain personal Tupperware website. Leadership business accounting skills. Consulted Company Name June 2008 January 2015 Caregiver City State Assisted adequate nutrition fluid intake. Planned, prepared served meals snacks according prescribed diets. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Performed household tasks laundry, dusting, washing dishes vacuuming. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Provided personal nursing care pre- post-operative situations. Tended patients chronic illnesses. Assisted ADLs. Sensitive needs geriatric patients. Comforted patients provided reassurance encouragement. Company Name October 2010 April 2011 Customer Service Associate City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Prevented store losses using awareness, attention detail integrity. Cross-trained provided back-up customer service representatives needed. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Assisted customers store product complaints. Responsible ringing customers timely manner guaranteeing high level customer service. Recommended, selected helped locate merchandise based customer needs desires. Communicated merchandise needs issues appropriate supervisors. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Organized store returning merchandise proper place. Replenished merchandise shelves items stockroom. Took special orders person phone generate [dollar amount] additional revenue. Processed merchandise returns exchanges. Company Name March 2006 June 2010 Day Care Provider City State Organized activities developed children's physical, emotional social growth. Made nutritious snacks meals children. Established maintained safe play environment children. Monitored children's play activities verify safety wellness. Taught children personal care behaviors, including toilet training feeding. Stayed current toy child-related recalls safety warnings. Continually encouraged children understanding patient others. Coordinated field trips local parks, fire stations zoos. Monitored educational progress keeping detailed individual charts files. 28 years infant care experience. Instructed children health personal habits including eating, resting toilet habits. Carefully supervised children play area. Encouraged curiosity, exploration problem-solving age-appropriate playtime activities. Conducted phone interviews parents. Clearly communicated children developmentally appropriate way. Redirected children encourage safe, positive behaviors. Created daily lesson plans activities. Physically verbally interacted children throughout day. Used clear communication professionalism develop constructive relationships families. Used read-aloud time alphabet games promote early literacy. Prepared, served cleaned daily meals children. Monitored supply material inventory. Maintained safe, clean constantly supervised play environment. Sanitized toys play areas daily. Reported health concerns posted health warnings case illness. Company Name June 2002 February 2006 Seamstress City State Cut fabric, sewed patterns drapes, upholstery, window treatments. Carried industrial size bolts fabric, operated various type sewing machines. On occasion supervised department lead/supervisor absent, operated 2 way radio. Helped achieve company goals supporting production workers. Troubleshooted problems equipment, devices products. Company Name September 2001 May 2003 Cook/Server City State Handled raw seafood, prepared served food customers using knives, grill, fryer, crockpot, microwave. Accepted payment customers made change necessary. Assisted co-workers. Cleaned maintained beverage area, display cases, equipment, order transaction area Cleaned prepared various foods cooking serving Cleaned bars, work areas, tables Cleaned spilled food, drink broken dishes, removed empty bottles trash Executed various kitchen stations assisted with, meat, fish, saute pantry Greeted guests sat tables waiting areas Inspected dining serving areas ensure cleanliness proper setup Kept drink stations clean ready service Loaded dishwashers hand-washed items pots, pans, knives Performed dishwasher duties Performed serving, cleaning, stocking duties establishments Prepared dishes following recipe verbal instructions Prepared food items sandwiches, salads, soups, beverages Stocked supplies serving stations, cupboards, refrigerators, salad bars Stored clean equipment utensils Used food handling standards Washed, peeled, cut, seeded fruits vegetables Completed closing duties, including restocking items closing cash drawer. Checked deliveries signed products received. Company Name December 1998 April 2002 Nail Technician City State Owned operated nail salon, performed manicuring/pedicuring services clients. Managed business operations nail salon firm billing, client contact database, supplies stock. Educated clients nail care tips follow visits. Responded customer inquiries friendly professional manner. Greeted guests assisted requests special services. Showed appreciation resort guests thanking business. Organized salon paperwork office files. Monitored tracked salon product contracts deliveries. Worked flexible schedule accommodate salon needs. Education University Phoenix Jun 2014 Associates General Studies Healthcare Administration City State Health Information Administration coursework Oakridge Sr High Jun 1982 City State Springfield College Beauty Dec 1998 Post Secondary Coursework General studies Minor Accounting/Business City State Nail Technician training Degree City State Lane Community College High School Diploma/GED General City State US General Skills Cash handling, Shipping receiving, Professional friendly, Careful active listener,Multi-tasking, 10-Key, Active Learning, Calendaring, Customer Needs, Customer Service, Data Entry, Documentation, Email, Filing, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Typing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word,",CONSULTANT
"AVIATION MAINTENANCE TECHNICIAN Profile Forward-thinking Aviation Maintenance Technician hands-on experience performing quality troubleshooting aviation mechanical electrical subsystems. Professional Experience Aviation Maintenance Technician May 2010 July 2014 Company Name － City State 21st May 2010 Accepted deployed Aviation Maintenance School. Completed 20 weeks full time aviation maintenance school I taught inspect, service, maintain, troubleshoot repair aircraft engines, auxiliary power units, propellers, rotor systems, power train systems, associated airframe systems-specific electrical components. We serviced, maintained repaired aircraft fuselages; wings; rotor blades; fixed movable flight control surfaces; also bleed aircraft air, hydraulic fuel systems. I also trained filled aircrew positions flight engineer, flight mechanic, loadmaster, dropmaster, sensor-systems operator basic aircrewman. United States Ceremonial Honor Guardsman November 2007 May 2010 Company Name － City State 7th January 2008 Hand selected Drill Instructors serve two years Coast Guard Honor Guard stationed Washington D.C. I represented Coast Guard high profile events around world. Setup Department Mechanic January 2005 November 2007 Company Name － City State Worked largest motorcycle dealer/maintenance company Reno Nevada. July 2005 I charge three personnel build deliver new vehicles repair deliver used vehicles strict time constraints. Job consisted troubleshooting, ordering, installing parts required repair maximum potential profit used vehicles. Ensuring safety new used vehicles delivery customers. All customers receiving products would receive safety briefing product demonstration transferring possession. Accomplishments Michaels Reno Powersports 1st May 2006 promoted quality control Michaels Reno Powersports products built delivery customer. There 0 safety violations since I put charge quality control 0 customer complaints unresolved individual product produced. Coast Guard Honor Guard 1st June 2008 promoted head Body Bearer responsible conducting organizing team 6 performed 61 funeral services late Coast Guard Veterans Arlington National Cemetery around nation. 8th August 2008 Promoted head Silent Drill Team responsible organizing 25 people perform events around nation. Coast Guard Aviation Supported 2,500 flights ground. Completed Fueling operations Specialist training. Accrued logged 232.8 hours aircrew flight time MH-60 Jayhawk. Successfully safely completed 68 missions various safety test flights, search rescue missions, immigration interdiction, counter drug enforcement, location determination surveillance Intel CIA. Deployed 14 times various locations outside United States. Logged 237 Maintenance procedures assisted 300 including troubleshooting identifying discrepancies failures, corrosion inspections, preventative maintenance, servicing, weights, rotor balancing, vibration dampening, remove/installs. Education Training Bachelor Science Mechanical Engineering 2018 University Nevada Reno － City State USA Attended University Nevada Reno Mechanical Engineering minor UAV Technology. Currently second year degree. Completed Engineering I II, Core Humanities requirements, Micro economics, pre-calculus. Aviation Maintenance Aviation Maintenance School － City State Completed 20 weeks full time aviation maintenance school Aviation Engineering Ashford University － City State USA English Composition I II, Adult Development Life Assessment, Personal Dimensions Education, Cultural Anthropology Associate Science Truckee Meadows Community College － City State USA Private Pilot Ground School, Fundamentals speech. Aeronautical Engineering Embry Riddle University － City State USA GPA: GPA: 3.74 1st October2014 Was accepted started attending University Nevada Reno Mechanical Engineering minor UAV Technology. Currently second year degree, I completed Engineering I II, Core Humanities requirements, Micro economics, pre-calculus. Meteorology, Computer Software Applications. Skills Quality Assurance aircraft parts subsystems Determining aircraft airworthiness Experience Troubleshooting Repairing: Aircraft engines Auxiliary power units Propellers rotor systems Power train systems, associated airframe systems-specific electrical components Maintaining repairing aircraft fuselages Wings, rotor blades, fixed movable flight control surfaces Bleed aircraft air, hydraulic, fuel systems",AVIATION
"TEACHER Core Accomplishments Girl Scouts Missouri Heartland ­ Cole County Service Unit Manager, Community 2012 ­ present Involvement Professional Develop present engaging timely written electronic organizational training Affiliations materials, identify develop service learning activities; develop promotional materials; support coordinate Girl Scout volunteer managers troops; 82 troops, 153 volunteers serving 800+ youth Coach support organizational volunteers ensure quality service delivery fidelity organizational mission values; troubleshoot mediate member complaints concerns Serve local liaison statewide office staff located Springfield, MO troop organizational issues Camp Director, Summer Twilight Camp Plan curriculum learning objectives, develop streamlined registration processes schedules, facilitate regular meetings volunteers foster positive relationships local media, vendors, allied agencies; engage effective public relations marketing strategies increase registrations visibility organization; oversee volunteer managers monitoring camp operations camper staff safety. Janet's Dance Studio, Fulton, MO ­ Studio Manager, 1999 ­ 2009. Choreographed routines, coordinated performances, taught performing company, trained evaluated studio teaching staff, tracked student accounts, communicated families answer questions resolve conflicts. Professional Experience 08/2009 Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration colleagues, development current research-based educational strategies design lesson plans instruct alignment; students variety developmental levels achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership Reading, Lucy Calkins Writing, Investigations Mathematics, Sitton Spelling. training; student instruction Successfully model implement character education proactive discipline assessment Positive Behavior Support (PBS). Successfully lead senior district building-level staff professional development elementary teachers create balanced literacy lessons assessments aligned common core state standards district level use English Language Arts (ELA) curriculum. Coach support 2nd 3rd grade team teachers assessing implementing Assessment Learning (AFL) practices daily classroom instruction assessment. Develop oversee building-level staff development program transition standards-based grading elementary schools; effectively utilize technology active participation techniques engage teachers critical thinking surrounding current research-based grading practices. Engage stakeholders surrounding changes grading system(s), grade cards, electronic assessment methods developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons assessments aligned common core state standards district-wide use ELA curriculum. Serve new teacher mentor; acclimated new teaching professionals building assignments duties; supported coached junior staff use understanding district building policies, procedures, quality indicators. Selected ""JC Lead"" participant; highly selective, competitively awarded district-level leadership training program aspiring administrators leaders focusing educational issues, programs initiatives directly impacting students patrons JCPS. Pilot new assessment systems prior implementation feasibility, practicality, efficacy; conduct comprehensive analyses assessment items types. Assist District Superintendent Curriculum Instruction alignment district level elementary ELA Mathematics curriculum Common Core ISTE standards. Actively serve numerous district committees internal strategic initiatives responsible engaging educational stakeholders, community members, staff, students continuous improvement. 01/2004 01/2009 Teacher Company Name Served district grade level chair; supported coached teaching professionals areas curriculum, research-based practice, assessment. Selected ""Leadership Academy""; statewide training program emerging teacher leaders Regional Professional Development Centers. Collaborated extensively district level administrators colleagues develop, align, revise curriculum Curriculum Coordinating Council Vertical Alignment teams. Invited score Missouri Assessment Program (MAP) assessments areas Communication Arts Mathematics. 08/1999 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 Curriculum Leadership William Woods University Curriculum Leadership Master Education Educational Leadership Policy Analysis University Missouri Educational Leadership Policy Analysis Graduated distinction Bachelor Science Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching",TEACHER
"DIRECTOR OF AVIATION AND SAFETY Skill Highlights Project management Leadership/communication skills Employee relations Self-motivated Risk management Labor-management skills Budget management Professional Experience Director Aviation Safety July 2013 Current Company Name － City State Duties, Accomplishments Related Skills: I serve Director Aviation Safety Montana Army National Guard. I principal advisor Adjutant General Army aviation activity. My duties include budget development execution, training development, safety management accident investigations, ground air logistical management, aircraft maintenance management. tunity (EEO), logistics accountability, environmental law. I serve Management representative Labor Relations Board. I develop training relationships federal, tribal, state, local agencies better respond natural man made disasters. US Army Officer June 1985 January 1993 Company Name － City State US Army Aviation Officer Duties, Accomplishments Related Skills: While active duty, I performed variety duties include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, detachment commander. I served general aviation company aviation training company stationed FT Rucker, AL. I served unit Commander fixed wing pilot command military intelligence low intensity battalion forward deployed Honduras. I branch qualified US Army aviation officer military intelligence officer. Supervisory Aircraft Flight Instructor May 1993 August 2010 Company Name － City State Supervisory Aircraft Pilot August 2010 Current Company Name － City State Education Master's Strategic Studies 2013 US Army War College － City State US US Army War College Carlisle, PA United States Master's Degree 07/2013 Major: Strategic Studies Master's Aeronautical Sciences 2011 Embry-Riddle Aeronautical University Daytona Beach － City State US Embry-Riddle Aeronautical University Daytona Beach, FL United States Master's Degree 09/2011 GPA: 4 maximum 4 Credits Earned: 39 Quarter hours Major: Aeronautical Sciences dual emphasis Management Safety Systems Bachelor's Business Administration 1985 University Montana － City State US University Montana Missoula, MT United States Bachelor's Degree 12/1985 GPA: 3.1 maximum 4 Credits Earned: 178 Semester hours Major: Business Administration Military Experience COL April 1993 January 2013 Company Name Montana Army National Guard Fort Harrison, MT 59636 United States 04/1993 I serve Director Aviation Safety Montana Army National Guard. I principal advisor Adjutant General Army aviation activity. In capacity duties include budget development execution, training development, safety management accident investigations, ground air logistical management, aircraft maintenance management. While National Guard, I served progressively upward battalion intelligence officer, company commander, battalion executive officer, State area command training officer, Chief Standards Training, Aviation Brigade executive officer deployed Operation Iraqi Freedom, present, highest ranking aviation officer State. In capacity, I direct contact aviation maintenance training tactical level. With qualifications flight instructor instrument examiner, I also assist units training requirements. I active role units' safety program training standards evaluating flight performance. I serve safety council identifies, assesses, mitigates hazards. I coordinate Federal Aviation Administration National Guard Bureau aviation safety related issues. Through competitive process, I selected attend US Army War College distance learning program. I graduated 2013 degree Masters Strategic Studies. Supervisor: COL Jeff Ireland (4063243003) Okay contact Supervisor: Yes Dept Military Affairs 1956 Mt Majo Street Fort Harrison, MT 59636 United States 08/2010 Present Supervisory Aircraft Pilot (This federal job) Duties, Accomplishments Related Skills: I supervise Army Aviation Support Facility consisting 63 employees perform maintenance flight training Montana Army National Guard. My mission direct maintenance 22 helicopters train 140 assigned aircrew members. In addition, I provide job training aviation support soldiers skill specialties supply, petroleum operations, avionics, sheet metal, engine repair, life support equipment, flight operations, firefighting, quality assurance, ground support equipment repair. The missions assigned military units include medical evacuation, troop insertions extractions, cargo resupply, reconnaissance counter narcotics. I responsible providing work environment complies Office Safety Health Administration (OSHA) regulations. I insure compliance fiscal law, Federal Aviation Regulations (FAR), Equal Employment Opportunity (EEO), logistics accountability, environmental law. I serve Management representative Labor Relations Board. I develop training relationships federal, tribal, state, local agencies better respond natural man made disasters. I maintain helicopter instructor qualifications directly assist aircrew training. In event aviation incident, I responsible immediate response, scene preservation, subsequent investigation handoff US Army Combat Readiness Center (CRC). The Adjutant General State Montana appointed state accident investigation board insure correct accurate investigations conducted. Supervisor: COL Jeff Ireland (4063243003) Okay contact Supervisor: Yes Dept Military Affairs Montana Helena, MT United States 05/1993 08/2010 Supervisory Aircraft Flight Instructor (This federal job) Duties, Accomplishments Related Skills: 1. -Direct coordinate flight operations training Army Aviation Support Facility supported military units. 22 aircraft approximately 140 air crew members assigned. 2. -Plan work assignments professional development subordinates. I supervise 12 employees whose duties include flight instruction, aviation safety, workplace safety, aviation life support repair, supply, flight operations, firefighting. I perform duties Facility commander absence. 3. -Instruct, train, evaluate pilots. I active instructor UH60 Blackhawk associated synthetic flight training system. 4. -Fund manager training accounts. I account training expenditures advise Commander weekly. 5. Investigate aircraft mishaps accordance US Army regulations. 6. Promote instruct safety initiatives. 7. Coordinate federal, state, local authorities crisis response. Supervisor: COL Scott Smith (4063243033) Okay contact Supervisor: Yes US Army FT Rucker, AL United States 06/1985 01/1993 US Army Aviation Officer Duties, Accomplishments Related Skills: While active duty, I performed variety duties include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, detachment commander. I served general aviation company aviation training company stationed FT Rucker, AL. I served unit Commander fixed wing pilot command military intelligence low intensity battalion forward deployed Honduras. I branch qualified US Army aviation officer military intelligence officer. Certifications CRC Professional Affiliations National Guard Association United States Army Aviation Association America Skills Aviation, General Aviation, Instructor, Training, Operations, Maintenance, Aircraft Maintenance, Aviation Administration, Aviation Maintenance, Budget, Safety Management, Workplace Safety, Rotary Wing, Accident Investigation, Aircrew, Avionics, Engine Repair, Equal Employment Opportunity, Ground Support Equipment, Logistics, Petroleum, Quality Assurance, Sheet Metal, Human Factors, Personnel Management, Staff Training, Transportation Safety",AVIATION
"HEALTH CARE ADMINISTRATOR Interests As hobby, creating memorable events military functions, wedding party planning. Developed training program 2 3 session cake decorating classes adults children. Love camp, Kayak travel. Experience Health Care Administrator April 2015 May 2017 Company Name － City State Executive Director April 2013 April 2015 Company Name － City State Community Relations Director March 2012 April 2013 Company Name － City State Meets exceeds occupancy revenue goals result development implementation effective sales marketing campaign well proper utilization customer oriented internal systems. Community increased occupancy full capacity resulting community exceeding projected year year revenue growth. Have developed maintained relationships making sales calls outside community medical, insurance, legal financial professionals, hospital discharge planners social workers, skilled nursing facilities, home health, hospice clery. Advised educated current availability programs successful partnership. Developed creative marketing strategies differentiate community competition limited budget including creative outreach programs events. Have provided regional Marketing support increase sales/move-ins sister communitite stretch assignements requested Regional Director. Served six member South-East Regional Events Committee developing innovative monthly marketing strategies utilized system wide. Licensed Insurance Agent January 2006 January 2013 Company Name － City State 2-20 2-15 Licensure). Patient Relations Coordinator January 2001 January 2006 Company Name － City State Present sell Property Casualty Life Health Insurance diverse customer base. Consistently meet exceed personal agency weekly sales goal. Provide exceptional customer service experience generate long term, loyal customers, thereby creating continual referral base. Present various related Medicare products Senior Citizens families, probing, determine needs client introduce features benefits suitable specific needs. Develop foster relationship teamwork client win-win outcome. Market products outside office environment, use creativity allowing opportunities may missed others. Fashion promote special events targeting specific markets including senior citizens middle income families. Develop grow business establishing synergistic relationships like-minded professionals. Advanced Sales Director January 1994 January 2000 Company Name － City State Independently coordinate customer service training program Health First, Inc.; developed system schedule train associates extensive multi-disciplinary seven week training course; developed special events including customer service awards department meetings. Developed on-going follow-up training events. Worked Directors Manager balance quality training time minimal employee downtime. Trained 2400 associates four year period.) Work closely Health First Administration communicate customer satisfaction goals employees. Served consultant liaison departments encouraging interdepartmental cooperation. Developed implemented process, training activities improve patient flow facilities. Worked external consultants provide information expertise. Internal consultant variety subjects relate patient experience including limited to: Process Improvements, Patient Amenities, Marketing Material, Proper WorkAttire, Associate Recognition, Signage. Departmental support throughout facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams others needed. Respond address customer complaints assist patients, families staff ultimately ensure positive patient experience. Provided Customer Service Training programs Health First Directors Managers outside hospital (Home Health, Hospice, Business Office, Health First Health Plans) consultant I left organization. Show franchise Company Name － City State Started business one first independent consultants Tennessee. Developed process/program without ever attending show one modeled me. Developed passionate demonstration present products entertaining, informative, interactive forum showcase product needs-based also appeal others business fun, fulfilling could easily duplicated. Developed downline team 42 consultants across multiple states pre-internet time. Developed training programs new letters diverse team monthly training meetings person well via phone conference state. Consultants motivated different personal goals (paycheck, obtaining products, desire develop business, etc.) therefore adjusted training based different needs personality types. Provided encouragement support new business. Provided inspiration develop different sales strategies new market. Developed advertising campaigns flyer/mailings. Introduced The Pampered Chef. Education Training Bachelor Science Risk Benefits Management 1985 The University Alabama Skills advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs Additional Information Personal Catering Business: As hobby, creating memorable events military functions, wedding party planning. Developed training program 2 3 session cake decorating classes adults children. Love camp, Kayak travel.",CHEF
"FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner five years experience FDIC. Strong analytical skills technical background credit review, financial statement analysis, intermediate accounting work. In-depth knowledge experience interpreting applying banking rules regulations. Recognized high-quality team contributions examinations numerous financial institutions, including large, complex, troubled institutions. Highlights Well-versed ETS ALERT (FDIC's proprietary loan review software) MS Office software, including frequent use PowerPoint presentations MS Excel data manipulation (ex. pivot tables, charts, etc.) *Basic experience SPSS, Bloomberg, QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01/2010 Current Company Name City State Division Risk Management Supervision Aug. Collaborate examiners, specialists, assistants evaluate safety soundness operations 70 insured depository institutions within eastern central Pennsylvania territory, ranging asset size $30 million nearly $5 billion,. Assess asset quality, asset liability management strategies, adequacy capital, earnings performance, budgetary process financial institutions. Hold formal exit meetings senior management board meetings directorate discuss examination findings obtain commitment corrective action. Facilitate training less-tenured employees designated on-the-job training assignments. Credit Review Experience: Evaluate asset quality institution review loan files assign loan classifications. Focus reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, specialized lending programs. Assess borrowers' capacity repay; protection; performance; adequacy underwriting, credit administration practices, accounting treatment individual loans determine overall level credit risk. Analyze financial statements, tax returns, financial documents borrowers, guarantors, related entities assess risk creditworthiness global basis. Ensure financial information timely, complete, enable management accurately measure compliance performance covenants. Discuss concerns loan officers management regarding specific loans, file documentation, regulatory compliance issues. Cite apparent violations law regulations necessary prepare formal loan write-ups, technical schedules, overall assessment asset quality institution inclusion exam report. Significant Assignments: Nov. 2013 Served acting examiner-in-charge examination $700 million bank, resulted downgrade $10 million loans Special Mention Substandard, citation apparent violation regulatory appraisal requirements, identification lack impairment analysis restructured trouble debt. 12/2014 Supervised activities loan review team asset manager $4.4 billion mutual savings institution asset quality rating upgraded due improvement adversely classified loans, despite identified criticisms allowance methodology recommendations improve monitoring lending policy exceptions. Apr. 2015 Designated one national training instructors division-wide rollout new proprietary Examination Tool Suites (ETS) loan review exam software. In addition, designed developed original training material refresh examiners' knowledge loan review software presentation two field offices. Certifications Awards: FINRA Series 91 (Mar. 2014) FDIC Safety Soundness Technical Evaluation STAR Award (Oct. 2014) Strong teamwork, technical knowledge, high-quality contributions loan review team examination troubled institution, including identifying loan downgrades STAR Award (Jul. 2015) Outstanding performance examination complex institution regulatory enforcement action, including identifying citing 170 apparent violations. 05/2008 01/2010 Company Name STUDENT INTERN, Rural Electric Infrastructure Loan Loan Guarantee Program Processed loan applications rural electric utility cooperatives, prepared underwriting memos. Performed credit analyses, ensuring regulatory minimums certain financial ratios met. Assessed loan feasibility detailed review 10-year forecasted cash flows sensitivity analyses, examined borrowers' three-year historical financial statements monitor performance trends. Recommended loan approvals loan committee, resulting 100% approval rate disbursement $30 million appropriated funds new construction storm damage repairs. Education May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK B.S Finance Robert H. Smith School Business GPA: GPA: 3.82 Finance GPA: 3.82 B.A Government Politics School Behavioral Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Skills accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting",AGRICULTURE
"PASTRY SOUS CHEF Summary Service oriented professional looking opportunities pastry arts. Seeking advance development skills learn aspects pastry arts confections. Diploma Le Cordon Bleu program vast experience utilizing business degree corporate environment. Highlights Key competencies include customer relations, organization, product knowledge, attention detail, team building positive attitude. Microsoft Office products, including Word, Excel. Project, Power Point Outlook. Experience 11/2014 Current Pastry Sous Chef Company Name － City State Organize run aspects pastry kitchen including weekly inventory ordering, Supervise team four pastry employees; two pastry cooks two baker assistants. Train department procedures new menu desserts. Instruct team daily sanitation cleaning walk ins freezer. Create design desserts restaurant menu, room dining menu banquet menus. Create desserts special dietary needs guests vegetarian, vegan gluten free. Create special menus holiday banquets special requests. Attend meetings daily BEO, morning focus weekly OPS representing culinary team. Meet F&B manager, General Manager Hotel Manager discuss current desserts, weekly VIP guests special requests hotel general. Review daily banquet prep lists pastry team assign tasks needed. 08/2012 11/2014 Pastry Cook II Company Name － City State Prepare aspects pastry production restaurant, room dining banquets. Including hot line, holiday banquet buffets, weddings, daily amenities special requests. Contribute restaurant dessert menu suggestions changes existing desserts new desserts. Assist banquet plating main courses well dessert course. Communicate Pastry Supervisor concerning pastry shoppe needs issues. Review daily banquet prep lists week assign tasks needed. 07/2010 08/2012 Pastry Cook II/Chocolatier Company Name － City State Chocolatier resort nightly turn chocolates, miscellaneous bonbons chocolate décor used presentation pastries, desserts cakes pastry shoppe. Utilized Montage recipes developed unique flavors. Average number chocolates produced per week 4000. Trained new pastry cook III's started basic cookies brownies casual restaurant production work well overall departmental procedures. Assisted inventory lists ordering ingredients shoppe pastry chefs available. Attended daily Banquet Event meetings supervisors available. Note changes daily events report back pastry shoppe. Assist off-site events large audience assist supervision new employees events chef occupied. Attended bonbon class Valrhona Chocolate institute Tain l'Hermitage, France. 06/2009 07/2010 Pastry Cook III Company Name － City State Prepare aspects production desserts, confections, ice creams, sorbets, fancy pastries, various restaurants, banquets room dining venues. Communicate Asst Pastry Chef Executive Pastry Chef regarding menu items issues kitchen. Created birthday\comp cake casual bar grille restaurant everyday main restaurant. Assisted plated desserts banquets weddings Worked pastry hot line holidays cover shifts needed 01/2002 05/2011 Last Chance/One Warm Night Company Name － City State daily meals Green Room support series on-line webisodes cast 75. 02/1996 02/2009 Senior Business Analyst Company Name － City State Responsible improving quality internally developed third party applications used Retirement Customer Services associates mutual fund investment systems. Provided leadership development utilizing application work distribution resulted increased efficiency account processing. Primary responsibilities include working users requirements gathering, application testing training. Create requirements test plans. Work closely Analysts monitor progression projects manage release. Work closely Project Managers external system contacts. Liaison role IT department Customer Service. Education 2005 Diploma Patisserie Baking Program California School Culinary Arts GPA: Graduated President's List Le Cordon Bleu programs Pastry Arts Patisserie Baking Program Graduated President's List Le Cordon Bleu programs Pastry Arts 1993 Bachelor Arts Economics Wheaton College － City State GPA: Cum Laude- Dean's List Economics Cum Laude- Dean's List Skills basic, interpersonal, Excellent oral, Customer Services, Customer Service, focus, General Manager, inventory, leadership, meetings, Excel, Microsoft Office products, Power Point, Word, organizational, problem solving skills, quality, requirements gathering, Supervisor, supervision, unique, written communication skills",CHEF
"PRINCIPAL CONSULTANT Summary Supply Chain Logistics management professional traditional supply chain transformation experience. Developed supported evaluation key process functions strategy business planning, category management, strategic sourcing, contractor lifecycle management, vendor risk management, SRM, purchase pay spend analytics. Managed strategy execution, organizational redesign, strategic cost reduction utilized technology enabler Supply Chain effectiveness. Skills Organization Planning Prioritizing Flexible Thinker Not destroyer value Experience 06/2013 Current Principal Consultant Company Name － City State · Provide consulting services clients supply chain transformation initiatives, including developing integrated, target operating models large procurement organizations. · Help support evaluation key process functions strategy, business development, category management vendor management. Provide investment recovery services includes brokering used gas processing equipment types cryogenic, amine systems, high pressure separators refrigeration systems. 06/2006 09/2013 Strategic Sourcing Manager Company Name － City State Monitor performance suppliers apply appropriate methodology ensure expected contractual outcomes. Establish governance, processes, escalation controls ensure well managed healthy partnerships. Investigate propose solutions remedy supplier non-performance situations. Assess anticipate changing business requirements recommend changes supply chain processes, tools systems. Build comprehensive category strategies utilizing market intelligence, demand management, sustainability, supplier diversity, quality, total cost ownership align stakeholder goals strategies. Drive value demand management utilizing spend analytics. Prepares oversee execution short long term supplier diversity strategies, objectives, action plans. Drive contract utilization effective implementation plans, metrics reporting. Facilitate critical quarterly business reviews, bringing key suppliers together drive joint feedback continuous improvement activities assigned category management. Develop measure benchmarks cost utilization assigned categories employing industry best practices. Manage supplier base contracting new suppliers needed working strengthen current supplier relationships. Build employ stakeholder mapping manage stakeholders build relationships. Identify non-compliance contracts, conduct root cause analysis, resolve issues. Create apply market intelligence key commodities drive category strategies communicate stakeholders. Develop deliver supplier rationalization targets reduce supplier base. Build comprehensive cost models drive better understanding results supplier negotiations. Analyze report sourcing results senior staff. Deliver cost savings compliance corporate goals. Collaborate legal staff review enhance contract process. Develop mentor staff support company growth. Responsible direct management team including budgets, staffing issues, resource allocation vendor relationships. Conduct employee performance reviews, coaching mentoring career development. Promotes work force diversity employee safety. 12/1981 06/2000 Transportation/Logistics Planner Company Name － City State Coordinated logistics tasks material suppliers U.S. Saudi Arabia. Ensured project material received properly packed. Ensured project material shipped delivered various job customer job sites time Facilitated various delivery methods including rail, boat, ground air transportation using provider's software systems manage material tracking assist planning scheduling. Assisted obtaining necessary transportation permits inbound outbound cargo, required facilitate timely logistics processing. Coded, prepared proper paperwork method shipment. Ensured materials shipped timely efficient manner according document processes. Planned transportation route payload, selecting mode transportation, tendering order transportation, tracking shipment pick delivery, maintaining cost compliance, freight savings, adherence service contractual requirements. Consolidated fragmented loads achieve freight savings complying service contractual requirements. Initiated overcharge/undercharge freight bill claims carriers tracked reconciliation per regulatory standards, Prepared updated daily monthly logistics schedules assure deliveries, coordinating material deliveries suppliers customers Provided internal external reports required. Negotiated contracts freight carriers including barge, airlines, container, foreign ports. Conducted staff meetings, Managed special projects. Knowledge international freight transactions, customer requirements commercial shipping terms enabled role Global Oil Spill coordinator. Assisted administration supply agreements rail, barge, truck carriers. Ensured compliance state, federal, environmental, safety, hazardous waste regulations. 1 Page. Investment Recovery Manager City State Optimized return investment surplus, obsolete idle equipment reuse, trade sell world market via: Management global investment recovery asset rationalization strategies. Managed company-wide program identification redeployment equipment. Developed managed processes bid auctions, private negotiated sales divestiture surplus equipment. Performed bid evaluations recommendations awarding contracts. Developed methodology standards calculate quickly determine: Fair market value Rationalization options Asset evaluation Business cases optimize financial return disposition company assets Department performance metrics industry ""best practices"". Developed managed relationships third party vendors minimize costs associated rebuilding, repairing, disposing surplus assets. Developed procedures protect company's surplus equipment compliance Sarbanes Oxley internal audit requirements regarding sale transfer surplus assets. Tracked costs associated identification, tracking redeployment surplus idle equipment. Managed surplus equipment database ensuring data integrity accuracy asset transfers sales revenue. Education Training Bachelors Business Management LeTourneau University － State Business Management Houston Graduate School Theology, Houston- M-Divinity Homiletics Communications Skills business development, business planning, hazardous waste, internal audit, logistics, mentoring, procurement, repairing, risk management, sales, Sarbanes Oxley, scheduling, strategic sourcing, supplier management, vendor management Activities Honors Expert Human Capital Management Consultancy Development Strategic Partnerships *Entrepreneurial Leadership, Project Management AND Business Development *Executive Training Development Workshop/Seminar Design Facilitation Revenue Enhancement",CONSULTANT
"RECRUITER Career Overview Mature professional administrative assistant 8 years experience seeking employment opportunity skills versatility Core Strengths Microsoft Office proficiency Telecommunication skills Telephone inquiries specialist Customer service expert Strong work ethic Good written communication Self-directed Excellent communication skills Persuasive communication expertise Goal-oriented Professional mature Meticulous attention detail Accomplishments Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Market Research Interviewed clients via market research surveys identify product issues customer needs. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Work Experience Company Name City State Recruiter 02/2012 Communicated duties, compensation, benefits working conditions potential candidates Employed multiple feedback mechanisms analysis continuously improve recruiting process. Maintained accurate candidate tracking system. .Contacted job applicants inform application status. Company Name City State pastry decorator 10/2014 02/2015 Diligently completed assigned tasks, working overtime needed. Documentation Ensured charting accuracy precise documentation. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Prepared ingredients make different icing. Maintained steady, quick pace beautifully decorate thousands pastries week. Requires organizational skills, time management attention details. Company Name City State Catering associate specialty chef 10/2012 04/2013 I assisted customers, mainly large businesses, planning menu event. Required excellent communication skills, sales superb customer service. I prepared desserts restaurant every morning well different party platters appropriate number guests event Cleaned prepared various foods cooking serving Managed preparation presentation desserts catered events. .Checked quantity quality received products Company Name City State Automobile Salesperson 01/2008 01/2009 Participated various incentive programs contests designed support achievement production goals. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Company Name City State Personal Banker 04/2006 12/2006 Developed highly empathetic client relationships earned reputation exceeding sales goals. Cross-trained provided back-up customer service representatives needed.Maintained up-to-date knowledge bank products services. Identified prospective customers using lead generating methods performing average 60 cold calls per day .Participated various incentive programs contests designed support achievement production goals. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Company Name City State Administrative Assistant Medical Transcriptionist 08/1998 06/2002 Wrote reports correspondence dictation handwritten notes.Made copies, sent faxes handled incoming outgoing correspondence .Dispersed incoming mail correct recipients throughout office.Maintained front desk reception area neat organized fashion.Designed electronic file systems maintained electronic paper files .Recorded filed patient data medical records .Strictly followed federal state guidelines release information .Wrote clear detailed clinical phone messages physicians Retrieved physician correspondence dictation service made edits necessary. Educational Background High School Diploma English 1987 Pilgrim High School City State USA English General Studies University RI City State USA General Studies Mathematics English Literature Collin County Community College City State USA Mathematics English Literature Skills Professional friendly.Careful active listener, strong interpersonal skills excellent communication. Multi-tasking, neat, organizational skills, problem solver, quick, reception, sales, Self-starter, tandem, Telecommunication, phone, time management. More proficient Microsoft programs.",AUTOMOBILE
"BRANCH ADMINISTRATOR Objective Obtain challenging position demonstrate highlight organizational, customer service, communication, project management skills. Summary Committed motivated Administrative Assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative.Energetic reliable Office Manager skilled working diverse group people. Excellent team-building skills. Motivated personable business professional successful track record business retail field. Quickly master new technologies skills. Diplomatic tactful professionals non-professionals levels. Accustomed handling sensitive, confidential records. Demonstrated history producing accurate, timely reports. Flexible versatile able maintain sense humor pressure. Thrive deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Strong problem solver Self-directed Professional mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received merit raise strong attention detail, exemplary customer service team-player attitude.Successfully planned executed corporate meetings, lunches special events groups employees. Experience Company Name October 2009 Current Branch Administrator City State Prepare process complex reports managers daily basis ensuring meet tight deadlines. ◆ Diagnose resolve inquires customers closely working sales department. ◆ Invoicing timely matter three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City State Accounts payable receivable well account reconciliation. Invoiced incoming receipts timely basis. Process incoming customer phone orders. Management appointments delivery schedules calendar. Managed drivers schedules dispatching assuring checked accessible. Company Name September 2002 July 2005 LOGISTICS CUSTOMER SERVICE COORDINATOR City State ◆Oversee front-office operations provide impeccable customer service. Key contact vendor requirement assurance. Sales liaison ensure shipments executed timely manner assuring quality control. Reviewed contracts proposals. Management meeting event logistics planning. Transmissions EDI documents order processing. Accounting: Invoicing Creation/maintenance excel spreadsheets budgeting inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance delivery deadlines.Received distributed faxes mail timely manner.Properly routed agreements, contracts invoices signature process.Managed daily office operations maintenance equipment.Created maintained spreadsheets using advanced Excel functions calculations develop reports lists.Verification vendor specification compliance. Responsible generating style's color codes style master Oversaw call center operations staff. Highest level care resolving customer inquiries/complaints. Expense reporting tracking CSC well inventory controller Ralph Lauren Divisions. Management meeting event logistics planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification body Mechanics Massage Therapist City State US LINCOLN TECHNICAL SCHOOL Edison, NJ Graduated June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma Liberal Arts City State US HUDSON COUNTY COMMUNITY COLLEGE Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling",APPAREL
"FULL TIME STUDENT/INTERN Summary Tank Platoon Sergeant twenty-four years dedicated military service U.S. Army; two years' experience qualified trainer instructor U.S. Army Armor School; successfully managed diverse groups employees. My present position facilitated learning importance providing timely support services managing multitude tasks. Assisted conduct program orientations large small groups, complete individual mentoring students, analyzed synthesized data information, wrote clear concise reports, effectively communicated staff, students many members multidisciplinary team. Career supported recent completion Bachelors' Degree Social Work. Team Building Personnel Management Inventory/Supply Management Time Management Training Evaluation Safety/Risk Management Inner-agency Coordination Training Development Policy Implementation Needs Assessment Curriculum Development Organization/Communication Research/Analysis Microsoft Word, Power Point, Excel Accomplishments Graduated Honors 3.69 GPA University Louisville Bachelor's Degree Social Work. Completed 560 hours Social Work Practicum Internship Fort Knox Warrior Transition Center. BSW Cum Laude 2015 Bronze Star/Meritorious Service Medal (2)/ARCOM (11)/AAM (7)/Overseas Service Medal (4)/National Defense (2)/NCO Professional Development Ribbon (4)/Southwest Asia Service Medal/Liberation Kuwait/Defense Saudi Arabia/Operation Iraqi Freedom/Korean National Defense Ribbon/Army Service Ribbon Experience Full Time Student/Intern Jan 2013 Jan 2015 Company Name Graduated Honors 3.69 GPA University Louisville Bachelor's Degree Social Work. Completed 560 hours Social Work Practicum Internship Fort Knox Warrior Transition Center. Associate Arts Degree Conferred May 2011 Dec 2012 Company Name Instructor/Writer AOBC Jan 2009 Jan 2011 Company Name － City State Primary instructor Army Training Program Active Component (AC) Reserve Component (RC) virtual simulations Convoy Operations, anti-Ambush procedures, additional training scenarios. Trained evaluated organizational effectiveness units using virtual constructive simulations. Planned conducted training exercises support Army National Guard Reserve Component units preparing movement overseas. Made recommendations training support package development change, additions deletions based new guidance policy. Designed, developed, proofed implemented constructive simulation training exercises. Advised organization managers, supervisors instructors methodology instrumental procedures needed training evaluations. Developed, evaluated, analyzed written oral performance diagnostic evaluations, conducted counseling remedial instruction. Planned, coordinated, supervised daily activities five staff members supervising personnel holding organization 120 personnel. Supervised operations, liaison activities; wrote routine special reports, commendations, operations plans. Prepared edited training plans coordinated implemented training programs; directed on-the-job training. Assisted briefings, presentations, presenting instruction large groups. Provided formal informal counseling individuals groups; maintained computerized data file past future planned activities; provided daily briefing staff members; maintains computerized personnel data files, job evaluations, awards. Provided professional training sessions 260 junior level managers (Armor Cavalry officers); coordinated inter-agency usage various training aids facilities. Ensured lesson plans, training materials, equipment required training present, current, operational teach assigned units instruction. Education BSW Social Work 2015 University Louisville University Louisville BSW Cum Laude 2015 Associate Arts Under Graduate Studies 2012 Central Texas College Central Texas College Associate Arts 2012 Presentations Planned, coordinated, supervised daily activities five staff members responsible 120 personnel. Supervised operations, liaison activities; wrote routine special reports, commendations, operations plans. Prepared edited training plans coordinated implemented training programs; directed on-the-job training. Assisted briefings, presentations, demonstrations presenting instruction small large groups service members families. Skills Training, Operations, Instructor, Simulation, Liaison, Training Programs, Case Management, Armor, Instructional Training, Testing, Associate, Excel, Inventory, Mentoring, Microsoft Word, Needs Assessment, Personnel Management, Risk Management, Team Building, Time Management, Trading, Word",ARTS
"BUSINESS DEVELOPMENT Career Overview Committed motivated professional exceptional customer service decision making skills. Extensive experience working diverse client base delivering results. High-achieving professional possessing excellent communication, organizational analytical capabilities. Background business development, customer service project management. Skill Highlights Problem resolution Results-oriented Meticulous attention detail Managing multiple priorities Microsoft Office proficiency Customer relations specialist Employee training development Core Accomplishments Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Coordinated department functions team 40 Increased office organization developing efficient filing system customer database protocols. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Planning Arranged, scheduled coordinated logistics travel itineraries staff 40 employees. Ensured staff equipped necessary supplies collateral long distance travel. Scheduling Facilitated boarding new employees scheduling training, answering questions processing paperwork. Professional Experience Business Development February 2015 September 2015 Company Name City State Responsibilities included setting new vendors, manufactures contractors implementing effective networking content marketing strategies. Added value marketing material introducing creative advertising concepts. Generated new sales opportunities direct telephone selling emails. Coordinated managed major proposal processes initiation implementation. Successfully established effective systems record retention creating database daily correspondence tracking.Standardized department filing system increase efficiency. Service Manager November 2014 February 2015 Company Name City State Developed, implemented monitored programs maximize customer satisfaction manage on-site customer service representatives. Interviewed, hired trained new quality customer service representatives. System Technology Specialist November 2012 January 2014 Company Name City State Support customers reconfiguring system software. Trouble shoot repair systems timely manner, per customer contracts. Assist bringing new systems line training. Project Manager April 2012 November 2012 Company Name City State Define project scope, goals deliverables. Manage cost, schedule, performance project, working ensure ultimate success acceptance project. Mentor staff consulting excellence encouraged best practice company standards. Support Manager April 2011 December 2011 Company Name City State Responsible departmental staffing needs, performance management, training development, daily management customer service employees. Manage service issues customers satisfaction 98% Developed quality assurance program reduced warranty calls thirty percent first two months realigned staging routing process create steam lined operation, minimizing overtime first time service calls completes 20% higher success rate maintain track monthly reports customer satisfaction, warranty expenditure, outstanding work order reports. Develop plan sales department reoccurring revenue Member KAIZEN board Support departments needed basis. Project Administrator September 2006 December 2011 Company Name City State Responsible creating maintaining project records, hard electronic copies, transmitting accordingly internal external customers. Create maintain budget reports active jobs Supporting project managers additional reports, scheduling, RFI's, purchasing, create update job submittal packets operation manuals coordinate training internal external customer. Education High School Diploma 1996 Denver High School City State General Studies Front Range Community College City State General Studies Skills Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters Memos, Minute Taking, Multi-Task Management, Organizational Skills, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Travel Arrangements,",BUSINESS-DEVELOPMENT
"VP DIGITAL MEDIA SERVICES AND CONTENT DISTRIBUTION Professional Summary ""A cross-functional product, operations technology leader executing intersection media, multi channel distribution, IT Services, consumer."" Transformation Leadership- Skills Work History 01/2009 01/2010 VP Digital Media Services And Content Distribution Company Name – City State Led SaaS file based workflow post production, editing, packaging, distribution, content servicing P&L clients including Sony Pictures Entertainment, Paramount Pictures, Warner Bros., Walt Disney Studios. Completed 800 Terabyte Infrastructure workflow process design across encoding, transcoding, delivery platforms facilitate library migration HD content. Facilitated customer content launches sell thru platforms Apple Germany, Apple France, Xbox, Playstation Networks, Amazon, distribution channels including ATT Mobile DirecTV. 01/2008 Current Independent Contractor Company Name – City State Led The Walt Disney Interactive Media Group Technical Operations Shared Services Organization internet startup ""Commercial Grade"" Internet Infrastructure, Platform, Engineering Services provider fueling 3X audience growth (85 million Unique visitors month) revenue global product (Fantasy Games, Toontown MMRPG, Disney Broadband, ESPN Motion, Disney Stores, ), Mobile MVNO service, Ecommerce offerings ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, DisneyStores.com. Strategic Planning/Execution- Delivered Playboy's integrated ""Digital Content Factory"" launching video download offering, affiliate model audience growth Playboy.com, scalable content production/post-production, distribution services establishing lead position ""Omni Channel"" media consumption across (Print, DVD, Online, Broadcast, Mobile, Location Based Entertainment). Innovation- Launched ESPN Motion infrastructure, pioneer product, ad supported rich media delivery. Established global ""Best Class"" multi channel customer contact center, network, IT services infrastructure hyper growth stage Capital One Financial Corporation powering scale 700 employees 22,000 3 million account holders 30 million across multiple continents. Operational Efficiency/Effectiveness- Re-negotiated network, application software, maintenance support agreements, standardized, virtualized, consolidated infrastructure environmental footprint slash bottom line IT costs 30%. Leveraged implemented ITIL best practices framework, open source technologies, process re-engineering, program/project management methodologies, increasing availability metrics 99.99% maintaining flat FTE counts. Team Building Collaboration- Established global product development support model video download subscription business across engineering, product development, Q/A, technical operations, marketing, finance Japan, UK, US. Maintained retention levels (less 6%) clear mission, matching right resources right roles, progressive job families, succession planning, rewards/recognition programs, cross training. Built communication triads (Business, Operations, IT) facilitating prioritization across 60 geographic locations establishing program/project management methodologies improving time delivery 20%. Provide IT Operational Leadership services guidance businesses challenged scalability, flexibility alignment, growth. Developed speaker forum ""Business Hack Japan"" Japanese media community, (designers, gaming companies, web services, CGI artists, film production/distribution). Landed contract JETRO (Japan External Trade Org.) publish paper US Digital distribution landscape. 01/2005 01/2007 Senior Vice President/ Chief Information Officer Company Name – City State Developed led rich media product/technology strategy support Online, Broadcast, Mobile, Publishing, DVD Distribution, licensing business models including, content creation, content management, content distribution, billing systems architecture, business intelligence, enterprise back office systems. Launched Internet delivered VOD subscription based product line 2000 titles re-launched Playboy.com Web 2.0 features payback 8 months. Established enterprise asset/content management system capture catalog 50 yrs image, text, video content across enterprise enable ad supported lifestyle product offering, video subscription services, affiliate traffic generation Playboy.com Integrated two business acquisitions corporate infrastructure 6 months. Established consolidated hosting strategy enterprise bandwidth agreements realizing 30% reduction infrastructure costs. 01/2002 01/2005 Vice President Technical Operations Company Name – City State Built shared services organization supporting subscription based products, multi player gaming solutions, advertising business models, travel, retail commerce Disney business verticals b c online channel Disney/ESPN Mobile MVNO services. Captained design, implementation, support infrastructure delivering 30+ billion page views per year 85+ million unique visitors month ESPN.com, ABCNEWS.com, Disney.com. Reduced operating costs 20% system/network contract renegotiations, implementation audit control procedures capital expenditures. Improved operational stability, reliability, availability implementation IT Service Management framework including best practices change management, incident management, configuration management achieving 80% first call incident resolution. Completed data center expansion efforts accommodate 5 year growth projections 100% increase capacity rich media products content delivery global product launches. 01/2000 01/2002 Vice President Operations Company Name – City State Directed design implementation business plans scalable, operational support strategy (customer care, provisioning, purchasing, sales, back office) start-up company, providing fully managed web hosting managed security services. Acquired managed major accounts top-level presentations CXO's. Secured commitments additional funding debt-for-equity restructuring reduction monthly cash flow initiatives completed. Achieved 100% on-time delivery rating customer solutions 80% first-call resolution customer requests. Completed multi-phased approach sales automation service management business processes implementation Siebel's Mid Market CRM suite resulting end end customer lifecycle tracking. Achieved service-level availability 99.99% reduced server build time 2 days 6 hours. 01/1994 01/2000 Director E-Business Infrastructure/ Network Operations Manager/ Telecom Manager Company Name – City State Developed implemented strategic plans nationwide tactical support strategy service-level management desktop applications, data voice networks, call center infrastructure including ICR/VRU, inbound/outbound predictive dialing, PBX/ACD. Managed $26 million budget within 4% plan across internal customer base 20,000 associates supporting 22 million external customers. Established online financial services brand account acquisition servicing including shopping portal, online auto loan approval, loyalty card, coupons. Negotiated outsourcing arrangements external development resources infrastructure providers shopping portal (www.capitaloneplace.com) achieving readiness shopping season. Improved staff-to-desktop ratios 50%, reducing work order completion times 20% monthly trouble ticket platform ratios 23% restructuring including establishment regional support teams, centralizing help desk functions, configuration standards (desktop server build templates), quality assurance/metrics/audit function. Participated IT charge-back modeling project selecting Network Operations prototype group bill back business unit customers. Established management principles Sportsmind executive leadership development program, geared provide common language, linguistic behaviors, tools, competencies manage day-to-day projects, conversations problems. Co-led operational imperative build standardized project management office producing formal process approval, budgeting, tracking every project Achieved availability metrics 99.99% intelligent inbound/outbound predictive call routing infrastructure supporting 110 million calls annually, reaching payback 10 months improving right party contacts 25%. 01/1990 01/1994 Manager MIS Company Name – City State Education 1998 MBA Virginia Commonwealth University City State B.S Business Admin. Management Landmark Forum Franklin Pierce University Univ. Virginia Darden School Change Mgt City State GPA: Magna cum Laude Business Admin. Management Magna cum Laude Landmark Forum Skills ACD, acquisitions, ABC, ad, advertising, Apple, approach, automation, billing systems, Broadband, Broadcast, budgeting, budget, business intelligence, business plans, business processes, c, call center, cash flow, catalog, CGI, change management, com, configuration management, content, content management, content creation, CRM, clients, customer care, delivery, product development, DVD, Ecommerce, editing, equity, features, film production, finance, Financial, help desk, image, Innovation, ITIL, Japanese, Team Building, Leadership, leadership development, marketing, Market, office, 2000, migration, modeling, enterprise, Network, Networks, packaging, page, PBX, presentations, process re-engineering, process design, producing, project management, speaker, purchasing, quality assurance, retail, routing, sales, Siebel, strategy, strategic plans, Strategic Planning, Unique, video, web hosting, workflow",DIGITAL-MEDIA
"HOME HEALTHCARE TECHNICIAN Summary Certified Nursing Assistant 3+ years work fast-paced environment handling confidential paperwork, administering medication providing quality patient careHardworking, skilled wound care, mobility assistance charting. Highly flexible willing work shifts. E xperience serving chronically ill patients, including assisting daily living activities household tasks. Patient highly compassionate. Home health care hospice care settings. Established record reliability creating positive rapport patients, family staff. Currently certified National Health Association. Six years experience physically disabled client. Monitored vital signs, assisted feeding, bathing/grooming, positioning range motion exercises. Looking permant care position, health care facility I stay give time skills to. Skills Clinical training Strong medical ethic Enthusiastic caregiver Extensive medical terminology knowledge Practiced inpatient outpatient caregiver Patient/familyfocused Blood Withdrawal certification Abides infection control standards Flow sheet charting skillfulness CPR/BLS certified Talent obtaining/charting vital signs Patient positioning understanding Qualified specimen collection/processing Abides infection control standards AED certification Problem resolution ability Medical Assisting specialist Quality control procedures Strong organizational skills Active listening skills Courteous demeanor​ Energetic work attitude ​ Inventory control familiarity Adaptive team player Results-oriented Self-directed Excellent communication skills Computer-savvy Strong problem solver Resourceful HIPAA compliance Trained grooming bathing assistance Valid AL driver's license Medical terminology knowledge Calm level-headed duress Accomplishments Clinical Skills. Monitored patient's respiration activity, blood pressure blood glucose levels response medical administration. Properly bathing, dressing assisting patients daily living routines. I get alone people well kinds situations. I keep good notes things I done come is, concerns patient might I need get answers for. Experience September 2015 Company Name City State Home Healthcare Technician I currently working full time home health Patient care technician, I looking position medical center office setting. They currently offer benefits, paid holidays paid vacation. I would like full time position, benefits package. April 2015 May 2015 Company Name Professional ExPerience Certified Nursing Assistant home health care hospice care experience. Proven record reliabitity strong ability establish rapport patients, family staff. Also Certified Phlebotomy, EKG CPR. March 1998 July 2002 Company Name City State Admitting Clerk I Emergency Room Clerk I loved job Carraway people needed someone understood problems judge them. I interacted patient Nurses Doctors also families patients. Some families recieving worst news lives, getting wonderful news, I celebrate morn lean moment. February 1989 March 1993 Company Name City State Certified Nursing Assistant I cared residents ages, helping daily activities bathing, dressing, oral care, excerise. I cleaned room, changed bed linens, dusted, put things away them. I would read them, help anything needed help with. Education Training 2015 Jeremiah's Hope Academy City State United States Patient care tech./ EKG Tech., Phlebotomy Tech. This program taught Patient care technician Phlebotomy, EKG BLS CPR. I well inall classes clinicals I also taught extensive medical Technology. Also teaching heathcare inportant everyones daily lives. Wallace State Community Ccllege City State United States Paralegalisum I graduate husband I parents got sick, I stop school take care parents. While I realized I wasnted go back medical field I could make difference. 1993 Dora High School/ Wallace Community College City State United States GED General Studies General Studies. I went Dora High School 1978 return. I took GED achieved 1993. Skills Patient-focused care, Compassionate trustworthy caregiver Detail-oriented Effectively interacts patients families, Charting record keeping Medical terminology Time management Wound care",HEALTHCARE
"FINANCE AND OPERATIONS MANAGER Summary Dedicated accurate, automated systematized flow information Analytical accounting bookkeeping professional 12 years bookkeeping experience preparation, analysis, reporting financial performance. Proven professional focused enhanced productivity, automation financial control. Consistently exceed challenging business objectives. Demonstrated ability provide comprehensive support executive-level staff. Proven track record accurately completing research reporting management. Adept developing maintaining detailed pricing strategies (profit margin cost analysis), forecasting, budgeting inventory management. Noted efficiency collections maintaining current status aging reports. Highly focused organized supporting complex, deadline driven operations; efficient effective multi-task situations. Able prioritize achieve organizational objectives. Collaborated CPA's C-Level Management. Highlights Microsoft Office System, QuickBooks, Microsoft Windows operating system, Salesforce. Payroll services include: Trax, ADP, Accuchex, Sure Payroll, Wells Fargo Intuit. Participate Intuit's Continuing Research Program conducting case studies QuickBooks software. Public private accounting Cost accounting Budget analysis Account reconciliations Cash-flow report generation Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. Auditing Extensive experience Financial Statements audits, reviews, compilations audits Governmental organizations (A-133). General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience Finance Operations Manager May 2010 December 2014 Company Name － City State Served primary financial support Executive Director managing $1.2-1.7 million budget non-profit organization specializing early literacy underserved children. Prepared monthly financial statements, sales tax payroll records. Maintained Accounts Receivable, Accounts Payable records conducted reconciliations credit cards bank statements. Audited reconciled three years financial data left unresolved previous accountant. Reconstructed organizations records five bay area regions. Compiled supporting documentation preparation IRS audit 990 Tax Filing. Responsible placing orders vendors; forecasting; developed strong vendor relations. Implemented fund accounting track Restricted Funds QuickBooks Excel. Kept track approximately 75 Restricted Grants released funds necessary. Collaborated five Regional Managers Grant Obligations. Updated revised Chart Accounts. Bookkeeping Services Various Bay Area locations. Executed accounts receivable reporting enhancements reconciliation procedures.Managed accounting operations, accounting close, account reporting reconciliations.Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software.Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions.Prepared financial regulatory reports required laws, regulations boards directors.Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. Full Charge Bookkeeper January 2003 Current Company Name － City State Managed accounting operations, accounting close, account reporting reconciliations.Evaluated accounting requirements discovery meetings potential clientsPerformed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software.Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions.Performed field audits wide variety clientele using Quick Books System Senior Buyer Accounting Assistant January 1987 January 2003 Company Name － City State Served high-level support General Manager/Production Manager manufacturer packaging products corrugated displays $12 million annual revenue. Performed variety key vendor relations functions, as, pricing strategies, improved communication skills, enhanced quality. Developed spreadsheets improve inform quality initiated quarterly supplier meetings. Prepared meeting agendas carefully monitor action items. Reduced inventory 55% negotiations suppliers. Maintained packaging inventory resulted cost savings 20% overall. Created extensive Excel forecasting analysis spreadsheets. Coordinated managed vendor meetings internal quality improvement teams (ISO 9000 Purchasing Leader). Developed presentations created Excel graphs reports meetings. Coordinated organized company picnics special events. Education BS/BA Business Administration 1994 University Phoenix － City State USA Business Administration Bachelor's Degree Skills Accounts Payable, Accounts Receivable, ADP, Bookkeeping, budgets, budget, communication skills, credit, clientele, clients, documentation, special events, Filing, financials, financial, financial statements, forecasting, Funds, General Manager, Grants, graphs, inventory, ISO 9000, Director, managing, meetings, Excel, Microsoft Office, Microsoft Windows, negotiations, operating system, packaging, Payroll, presentations, pricing, Production Manager, profit, Purchasing, quality, quality improvement, QuickBooks, Research, sales, spreadsheets, Tax, vendor relations",FINANCE
"SALES Summary Passionate Marketing Manager leveraging expertise program management, sales enablement, brand awareness deliver lucrative results rapid-growth corporations. Identifies long-term opportunities produce high-impact ROI increase customer outreach cost-centric solutions. Highlights Strategic Campaign Management ●Lead Generation Marketing Communications ● Partner Programs Program Project Management Sales Enablement Email, Web, Print Content Account Management Experience Sales November 2014 Current Company Name － City State Maintaine knowledge current menu items, ingredients preparation methods. Deliver exceptional service greeting serving guests timely, friendly manner. Suggest additional items guests increase restaurant sales. Skillfully anticipate address guests service needs. Effectively communicate kitchen staff regarding guest allergies, dietary needs special requests. Marketing Manager (Contract) April 2012 November 2014 Company Name － City State ●Create, deliver, optimize marketing materials including; data sheets, website, collateral. ● Develop messaging supportive consistent marketing strategies. ● Research competitive products identifying evaluating product characteristics, market share, pricing, advertising updating maintaining research database. ● Deliver social media campaigns via Hubspot LinkedIn, Twitter, Facebook, Spiceworks email. ● Manage event logistics tradeshows, conferences sales meetings meet budget requirements. ● Proactively work vendors process expenditure requests approvals. ● Develop marketing communications campaigns project management activities. ● Manage delivery press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content. ● Created strategic demand generation plan targeting various industries; Healthcare, Public Safety, Utilities, Retail, Manufacturing, Construction market segments. Developed strategies digital marketing campaigns including; SEM, Google Ads Ad-words, content syndication, blogging, webinars email campaigns generate opportunities sales. Managed marketing automation systems support campaign execution (Microsoft CRM Dynamics, TreeHouse, Google Analytics) measure effectiveness campaign drive ongoing investment decisions. ● Measured demand generation performance revenue goals effectively delivered reporting metrics marketing sales leadership ensure lead scoring nurture programs continually optimized. ● Collaborate multiple stakeholders including: Global Managers, Channel Marketing, Marketing Ops, Sales, Product Marketing analyze sales objectives, sales qualified leads (SQL) improve demand creation strategies. ● Managed team responsible graphics, analytics, web maintenance, email marketing, lead nurturing, creative services webinars. ● Managed negotiated vendors co-manage 1.5 million dollar marketing budget company. Outbound Marketing Manager January 2011 March 2012 Company Name － City State ●Successfully launched Juniper OEM go-to-market (GTM) plans expanded end end solution Dell's networking portfolio. ● Created marketing communication plans implemented procedures streamline processes ensure close coordination parties involved product launch, including departments working silos. ● Devised product launch tracking system specific product lines administered effective collaboration core launch team. Facilitated weekly meetings Juniper Dell core staff ensure smooth flow communication across business units monitoring reporting delays issues senior staff. ● Executed editorial strategy content Dell's Networking Communications, included newsletters, SharePoint networking collaboration website, product sales training, internal marketing campaigns. Marketing Programs Manager February 2008 December 2011 Company Name － City State ●Partnered global managers executing strategic campaigns provided sales teams product messaging value propositions. ● Administered channel partner activities including; editorial calendar, web pages, email quarterly newsletters. ● Managed in-house product sales training videos applying adeptness experience Saba LMS Camtasia VOD system; including recording, edition, HTML pages uploading training site. ● Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, surveys, event metrics. ● Delivered monthly announcements 5,000 Ericsson employees, partners, updates website. ● Developed implemented automated systems various databases logistics optimized distribution list 1,200 5,300 within six months minimizing manual labor margin error. ● Successfully developed managed pod-casting program titled ""IP Talk Radio"" generated company wide attention levels Ericsson increased website traffic 65% one quarter. ● Built managed portfolio marketing initiatives including KPIs, budgeting, campaign tracking analysis using Salesforce.com Marketo. ● Managed online metrics internal website raised awareness 209% 5,500 Ericsson employees. Marketing Consultant March 2002 January 2008 Company Name － City State ●Managed internal external web content, web development, ecommerce payment gateways, Content Management Systems (CMS) 80% clients. ● Created strategic marketing plans go-to-market campaigns, focusing Google Ad Adwords. ● Conducted market analysis better focus marketing tactics proper target market; thus, expanding market awareness increasing online sales 35% within three months. ● Produced various marketing materials products services, video testimonials, case studies, advertisements, brochures, newsletters, email campaigns, partner programs. Program Manager January 2000 January 2002 Company Name － City State Affiliate Marketing Manager, Nationwide Territory January 1998 January 2000 Company Name － City State Channel Sales Account Manager, North-West Territory January 1995 January 1998 Company Name － City State Education Bachelor Science Marketing 1994 California State University Northridge － City State US Skills MS Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Visio, LMS, Centra, Digital Marketing, MailChimp, Webtrends, TreeHouse PRM, MS Dynamics, Salesforce.com, Hubspot, Marketo, Vertical Response, Photoshop, Dreamweaver, TeamSite CMS, Citrix, Social Media; LinkedIn, Facebook, Twitter",SALES
"MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented self-motivated, strong background energy sector leading managed pressure drilling operations. Resourceful adaptable due ever-changing nature military oil gas industry. Desire expand upon multi-skilled background new challenges opportunities. Core Qualifications Results-oriented Excels equipment troubleshooting situational problem solving. Reports generation analysis Training development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy Experience Company Name City State Managed Pressure Drilling Field Supervisor 07/2014 Current Supervise design, implementation, execution Managed Pressure Drilling projects offshore drilling operations. Lead teams 3-5 personnel integration operation pressure control systems equipment tailored client's needs. Developed strong customer relations working directly clients energy sector delivering MPD products expertise. Adapted many roles due recent turn energy sector, including: project management, engineering assistance, logistics coordination, technical consulting. Developed inventory control program emerging markets abroad continual process improvements maintenance facilities. Managing client relationship supporting marking sales functions within Organization Identifying Managing Continuous Improvement Opportunities within operation Assist Sales Marketing Functions Identifying Opportunities Expand Market share MPD Control Systems Technician 06/2012 06/2014 Technical knowledge pressure control systems include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking Communications. Integration hydraulic modeling, well data, design control systems. Operation various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K. Utilized Managed Pressure Drilling techniques coordination client operator successfully drill otherwise un-drillable wells completion. Utilized Lean Six Sigma techniques drastically reduce waste downtime associated tool inventory parts requisition process. Company Name City State Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician 07/2008 07/2011 Carrier Airborne Early Warning Squadron 115 Supervised Electrical Division repair maintenance aircraft electrical systems 6 cruises deployed Western Pacific Ocean board USS George Washington. Accountable 7 sailors 5 E-2C Hawkeye aircraft. Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation supply. Awarded two Navy Marine Corps Achievement medals Enlisted Aviation Warfare Specialist. 2010 Junior Sailor Year. Company Name City State Line Division Supervisor Plane Captain Aviation Electrician 08/2005 07/2008 Carrier Airborne Early Warning Squadron 120 Supervised crew 15 daily inspection servicing twelve E2-C HawkEye four C-2A Greyhound aircraft 14 detachments. Completed training prerequisites 4 months ahead schedule, resulting promotion night supervisor. Reduced fleet downtime 30% maintaining aircraft ready status improvements maintenance inspection processes. Education Bachelor Arts Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School City State USA IADC WellSHARP Supervisor Level Drilling Operations, Surface, Subsea 2016 MSTC City State USA HUET BOSIET Helicopter Underwater Escape Training Basic Offshore Safety Induction Emergency Training 2013 Schlumberger DPM Training City State USA MPD DPM Training (2012-2013) Well Bore Construction Drilling Fluids Intro Directional Drilling BHA Drill String Engineering Hydraulics Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD Multiphase MPD Operations Pressure Mud Cap Drilling Advanced Auto-choke, Pressure Control 101 Control Systems Tech Basic Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics Technical Training (2005-2006) MPD Projects/Clients Shell Mars, Olympus, Perdido ConocoPhillips Alaska Walter Oil &Gas EnVen Energy Ventures Castex Energy W&T Offshore Chevron Genesis, Lineham Creek Encana Corporation",AVIATION
"IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician training experience electrical mechanical systems. Demonstrated ability read schematic diagrams use appropriate test equipment troubleshoot equipment manufactured products. Excellent contributing team project success sharing acquired knowledge using strong interpersonal communication skills encourage high-level performance. Proficient installing, maintaining, calibrating, configuring troubleshooting. A stellar work ethic ability excel fast-paced environment. Skills Preventive reparative maintenance Troubleshooting Mechanical systems Testing Soldering wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant 04/2016 Current Company Name – City State Discussed project progress customers, collected feedback different stages directly addressed concerns. Coordinated Owner evaluate improve software hardware interfaces. Documented software development methodologies technical manuals used c ompany employees future projects. Inspected equipment assessed functionality optimized controls. Supported Chief Operating Officer daily operational functions. Adjusted software parameters boost performance incorporate new features meeting customer needs. Responded customer requests via telephone email effectively answered questions inquiries. Master Technician 11/2017 03/2019 Company Name – City State Perform Maintenance Operating System Checks Mac PC Platforms. Track repair service performed maintaining accurate detailed records using Lightspeed POS System. Effect repairs assigned equipment following established Electrostatic Discharge (ESD) safety standards procedures conducting quality assurance checks electronic devices. Services customer product, including receiving/shipping devices. Protect company equipment utilizing proper testing repair procedures. Maintain software installing, configuring troubleshooting various applications. Maintain Diagnose component level repair various generations Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, related peripheral equipment. Tested various types Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers laboratory instruments. Supported technicians equipment maintenance repair. Requisitioned new supplies equipment. Performed acceptance testing measurements electronic components assemblies verify system compliance. Reviewed interpreted technical documents, including service manuals, specifications, wiring diagrams blueprints. Used diagnostic testing processes collaboration technicians identify, define solve development issues. Monitored installation operations consistently meet rigorous customer requirements. Coordinated vendors identify procure appropriate equipment necessary project. Monitored manufacture electrical devices operations ensure compliance safety protocols. Initiated project management knowledge study subsequently standardized project management practices. Continually improved methods procedures processes, measurement, documenting work flow techniques. Set PC Apple desktops laptops types mobile devices. Trained supported end-users software, hardware network standards use processes. Provided Tier 1 IT support non-technical internal users personnel desk side support services. Documented transactions support interactions system future reference addition knowledge base. Remained up-to-date latest technologies solutions applicable company products order provide best support end-users. Evaluated responded incoming sales leads requests technical support assistance. Built provided basic end-user troubleshooting desktop support Windows Mac systems. Managed customers' expectations support technology functionality order provide positive user experience. Provided excellent customer service communication interpersonal skills. Exercised creativity flexibility respond quickly positively shifting demands, tight deadlines simultaneous handling multiple detailed tasks. General Manager 07/2011 11/2017 Company Name To manage operations Papa John's. Responsible overall operations restaurant, include overseeing staff, monitoring inventory, purchasing equipment supplies, ensuring quality customer service compliance food beverage regulations. Trains, hires, schedules employees. Requires high school diploma equivalent 4-6 years related experience. Familiar variety field's concepts, practices, procedures. Relies extensive experience judgment plan accomplish goals. Performs variety tasks. Leads directs work others. A wide degree creativity spontaneity expected. Typically reports top management (District Operator). Education Bachelor Business Administration (B.B.A Business Administration Management, General University Mary Hardin-Baylor City State Bachelor Business Administration (B.B.A Business Administration Management University Houston City State Certifications Technical Support Fundamentals Skills Preventive reparative maintenance Troubleshooting Mechanical systems Testing Soldering wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician 11/2017 03/2019 Company Name – City State Perform Maintenance Operating System Checks Mac PC Platforms. Track repair service performed maintaining accurate detailed records using Lightspeed POS System. Effect repairs assigned equipment following established Electrostatic Discharge (ESD) safety standards procedures conducting quality assurance checks electronic devices. Services customer product, including receiving/shipping devices. Protect company equipment utilizing proper testing repair procedures. Maintain software installing, configuring troubleshooting various applications. Maintain Diagnose component level repair various generations Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, related peripheral equipment. Tested various types Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers laboratory instruments. Supported technicians equipment maintenance repair. Requisitioned new supplies equipment. Performed acceptance testing measurements electronic components assemblies verify system compliance. Reviewed interpreted technical documents, including service manuals, specifications, wiring diagrams blueprints. Used diagnostic testing processes collaboration technicians identify, define solve development issues. Monitored installation operations consistently meet rigorous customer requirements. Coordinated vendors identify procure appropriate equipment necessary project. Monitored manufacture electrical devices operations ensure compliance safety protocols. Initiated project management knowledge study subsequently standardized project management practices. Continually improved methods procedures processes, measurement, documenting work flow techniques. Set PC Apple desktops laptops types mobile devices. Trained supported end-users software, hardware network standards use processes. Provided Tier 1 IT support non-technical internal users personnel desk side support services. Documented transactions support interactions system future reference addition knowledge base. Remained up-to-date latest technologies solutions applicable company products order provide best support end-users. Evaluated responded incoming sales leads requests technical support assistance. Built provided basic end-user troubleshooting desktop support Windows Mac systems. Managed customers' expectations support technology functionality order provide positive user experience. Provided excellent customer service communication interpersonal skills. Exercised creativity flexibility respond quickly positively shifting demands, tight deadlines simultaneous handling multiple detailed tasks. General Manager 07/2011 11/2017 Company Name To manage operations Papa John's. Responsible overall operations restaurant, include overseeing staff, monitoring inventory, purchasing equipment supplies, ensuring quality customer service compliance food beverage regulations. Trains, hires, schedules employees. Requires high school diploma equivalent 4-6 years related experience. Familiar variety field's concepts, practices, procedures. Relies extensive experience judgment plan accomplish goals. Performs variety tasks. Leads directs work others. A wide degree creativity spontaneity expected. Typically reports top management (District Operator).",CONSULTANT
"FREELANCE GRAPHIC DESIGNER Highlights Summary: Marketing design professional nearly eight years experience supporting effective development implementation company marketing plan goals. Areas expertise include: Development brand identity Layout copy promotional materials Copy, editing proofreading Execution design promotional campaigns Print production preparation Computers: Experienced trained CS5: Adobe Photoshop, Illustrator, In Design, Acrobat. Also trained Microsoft Windows, Word, Excel, Dreamweaver, Quark. Experience Freelance Graphic Designer 01/2011 Current Company Name Magazine Layout Design. Brochure Design. Web Design. Web Maintenance. Owner 01/2004 Current Company Name Creative design layout wedding invitations. Preparation art files print specifications various clients. Creative design marketing materials various clients. Website maintenance various clients. E-mail marketing. Accounts Receivable Manager 01/1998 01/2001 Company Name Responsible collections accounts. Maintained daily cash balance. Event Coordinator 01/2004 01/2010 Creative design layout event posters, fliers banners. Coordinator five major community events. Personal Information Ability work hard accomplish duties without direct supervision. Additional Information Self motivated disciplined: Ability work hard accomplish duties without direct supervision. Skills Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website",DESIGNER
"MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER Summary Self-motivated banking professional offering strong communication quick thinking skills. Works effectively teams, well independently, fast-paced environments. Highlights MS Office proficient Risk management evaluation background Excellent communication skills Organized Reliable Strong sense banking ethics Strong compliance operational background Experience 08/2014 Current Mortgage Group Operations Manager, Banking Officer Company Name City State Monitor approve pricing deviations accordance BB&T policy Monitor pipelines ensure compliance timely action clients Mortgage Loan Officers (MLOs). Monitor prequalification pipelines ensure timely appropriate actions MLOs Act liaison MLOs Regional Production Support Teams (RPSTs), Appraisal unit Construction Permanent (CP) unit. Communicate escalate loan issues, needed Develop, coach guide staff continued “grass roots” level execution assigned operational components retail mortgage lending Integrate staff new processes systems well deepen relationships production associates issues identified early, reported quickly solutions offered Coordinate “rush files” process prioritization RPST Become thoroughly familiar UniFi assist MLOs administrative staff issues arise. Communicate escalate issues, needed Support MMMs Group Mortgage Managers (GMMs) researching client complaints accordance BB&T process policy Be aware regulatory operational issues upcoming changes. Communicate escalate issues, needed. Coordinate Small Business Mortgage Cross Sell (SAM) scheduling regional personnel. Follow-up associates delinquent training required Learning Center Conduct knowledge sessions coordinate implementation new products, product changes updates. Arrange proper HS boarding, training, equipment administrative processing new hires. 08/2013 08/2014 Home Mortgage Direct Mortgage Loan Counselor Company Name City State Provide mortgage clients sound mortgage advice based full understanding client needs well BB&T Mortgage products benefits Execute consistently BB&T's referral process (IRM) introducing mortgage clients bank services cross sell opportunities Assist Mortgage Loan Administration client, attorney, appraiser document follow-up determined quality control post closing review Execute effective mortgage client development plans meet exceed agreed upon mortgage production goals (including continuous sales/phone sales training) Maintain complete thorough knowledge BB&T Mortgage Strategies, Policies Procedures, well secondary market investor's guidelines utilized bank Adhere comply fully BB&T policies procedures related internal external rules regulations, particularly established State Federal law 01/2011 08/2013 Credit Analyst 1 (BBRC) Company Name City State Responsible spreading financial statements tax returns according GAAP internal credit policies. Analyzing diverse credit information BBRC channel loans. Providing financial analysis several types business entities assist underwriters credit decision. Proficient knowledge Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus. 01/2010 04/2011 Commercial Loan Documentation Specialist Company Name City State Loan administration duties include review preparation assigned loan portfolio. Loan documentation business customers (secured unsecured) Provides support Regional Business Banking Customers (Revenues $2-$20 million) Review credit approvals, verify documentation comply credit/bank policies Maintain customer care line prepare assistance Regional Business Banking 01/2005 09/2009 Banking Center Manager II AVP Company Name City State Lead team sales/service professional meet exceed goals service targets Directly work customer uncover satisfy financial/mortgage needs Conducted approved quarterly yearly performance evaluations associates Developed monitored individual quarterly development plans direct reports Generating sales leads community outreach activities developing business partners Ensured audit/compliance procedures center followed maintaining highest level Of customer service Managed difficult situations customers providing clients information, data advice Periodically communicated consumer executives, review center performance assessments update staff business developments Created workforce stability cultivating engaged, spirited well coached team. 01/2001 01/2005 Personal Banker, Officer Company Name City State Provide financial solutions consumers business. Provided financial advising counseling customers Prepared loan documents conducted closings Comply federal state regulations. Accomplishments Employee Relations Process Improvement Recruiting Retention Increased mortgage pipeline 75% one year Ranked 3rd 37 banking center operational excellence previous market Employee Development Training Selected Senior Management contributor CFPB project prepare 2015 CFPB origination exam Promoted Mortgage Operations Manager Home Mortgage Direct within year Education April 2003 Real Estate Fundamentals Completed Salesperson Broker Course Real Estate Broker Dan Mohr Estate School City State 2015 BS Business Management Guilford College City State Minor Non-Profit Management Skills Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient Unifi system, policies sales",BANKING
"CERTIFIED MASTER PERSONAL TRAINER Professional Summary Seasoned health fitness professional provides personalized fitness wellness programs people ages skill levels. A nationally Certified Master Personal Trainer using holistic mind body philosophies assist clients reaching maintaining fitness goals. Core Qualifications Microsoft Word, Excel, Adobe Strong organizational skills Photoshop Effective team environment Experience Certified Master Personal Trainer 06/2013 Current Company Name City State Work clients improve overall function, endurance, strength, flexibility, balance. Monitor teach proper execution form exercises. Maintain detailed personal training records update progress session. Create personal training programs address specific injuries health problems meet individual fitness needs. Conduct off-site seminars workshops generate new business. Fitness Director Certified Personal Trainer 06/2008 06/2013 Company Name City State Measured client's overall fitness completing comprehensive evaluations physician clearances. Scheduled conducted fitness orientation appointments new members. Managed Personal Trainer schedule conducted trainer evaluations. Responsible new hire interviews sales training. Reviewed weekly sales numbers club statistics identify areas improvement. Organized off-site workshops marketing events generate new business. Successfully sold personal training packages. Provided personal training sessions retained 80% clients. Fitness Director Certified Personal Trainer 01/2007 06/2008 Company Name City State Managed trained fitness staff sales exercise techniques. Scheduled performed fitness evaluations new members. Participated regional conferences improve sales personal training skills. Successfully sold personal training packages provided personal training sessions. Designed enjoyable innovative customized training programs based upon fitness goals. Conducted on-site seminars workshops generate interest new club activities. Managed Personal Trainer schedule, making sure sessions completed timely professionally. Education Bachelor Arts Political Science 2006 California State University City State Political Science Professional Affiliations Certified Master Personal Trainer (MPT): National Exercise Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, Quickness National Exercise Sports Trainers Association (NESTA) Certified Strength Conditioning Specialist (CSCS) In progress National Strength Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross Interests Velocity Sports Performance Mentored children 7-18 soccer skills, teamwork, fitness. Wellness Volunteer (Santarus, Inc.) Conducted workshops raise awareness health fitness. Athlete Varsity wrestler, club hockey, intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys Tots Held weight-loss challenges raise donations children without toys Christmas. I'm Going College Tour Gave local children San Marcos, Ca guided tour CSU San Marcos. Skills Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written Additional Information EXTRACURRICULAR ACTIVITIES Velocity Sports Performance Mentored children 7-18 soccer skills, teamwork, fitness. Wellness Volunteer (Santarus, Inc.) Conducted workshops raise awareness health fitness. Athlete Varsity wrestler, club hockey, intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys Tots Held weight-loss challenges raise donations children without toys Christmas. I'm Going College Tour Gave local children San Marcos, Ca guided tour CSU San Marcos.",FITNESS
"CUSTOMER SERVICE REP Career Focus To find long term career enjoyable great place work. Being able support family big plus well! Core Qualifications Operations management Natural leader Proficiency management Weapons training aircraft safety Proficient communicator Quick learner Motivated Computer proficient Background checks Microsoft Office Strong analytical skills File/records maintenance Excellent problem solving skills Reports generation analysis Change management Financial records processing First Aid training (2014) Training development AED training (2014) Superior customer service Diagnosis repair Mathematical aptitude Preventative maintenance Employee relations specialist Service solutions expert Dedicated process improvement Conflict resolution proficiency Devoted data integrity Negotiation competency Troubleshooting skills Telecommunications knowledge Proficient customer account software Multi-channel contact center software Customer Relationship Management software (CRM) Adept automated attendant systems Education Training 2014 Aviation Warfare Operator-A1 A School City State US Select One, On The job training Electronic Warfare Operator 8 moth school dedicated familiarize student Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. Acoustic/ Radar signal interpretation High School Diploma 2012 Naval Aircrew Candidate School City State US 4 week school make sure qualified fly. Aviation Physiology, Combat First aid, Aviation mis-hap survival skills, familiarization aircrew fixed rotary wing aircraft, crew resource management skills Moon Valley High School City State US Accomplishments Received Global War Terrorism Service Medal. Maintained 100% accountability large aircraft equipment tools worth $1million daily basis. Promoted twice Discount Tire less year. Highest scoring student training program Progessive Leasing. I hold best QA grades hire group. Work Experience Customer Service Rep Jul 2015 Current Company Name City State Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing follow-up calls customers reported product issues. Formulated enforced Service Center policies, procedures quality assurance measures. Properly directed inbound calls phone queues improve call flow. Aprentice Tech Jun 2014 May 2015 Company Name City State Followed checklists verify important parts examined. Examined vehicles determine extent damage malfunctions. Communicated customers regarding vehicle issues potential repairs. Operated pneumatic tools air compressors. Removed replaced tires, Wheels Lugs. Contributed repeat referral business using strong customer service problem solving skills. Organized work records filed reports. Ordered accurate amounts parts supplies maintain necessary inventory. Guided mechanics decisions concerning repair replacement parts. Aviation Warfare Operator Electronic Operator Jun 2012 Jun 2014 Company Name Coordinated department functions team 250 employees. Verified logged deadlines responding daily inquiries. Coordinated airport vendors regarding fueling catering logistics. Operated full cabin management systems, including APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend Foe Interrogator. Enforced safety security measures protected sensitive zones mean necessary. Updated flight crew briefed fellow staff changes preflight briefs.Successfully completed Crew Resource Management develop professional skills. Verified information computer system up-to-date accurate. Prepared equipment operations.Verified required information readily available displayed correctly.Tacked maintenance actions completed records.Troubleshot manufacturing inspection test equipment electronic parts aircraft. Quickly replaced faulty parts unit wiring retested systems. Coordinated port visits fleet operations domestically abroad. Defused hostile situations superior negotiation techniques. Logged filed classified documents. Determined elevation grid azimuths maps map overlays. Effective decision-maker high-pressure environments. Prepared operation plans orders support security resources installations. Maintained complete accountability redeployment sensitive items communication equipment. Completed multiple fire prevention safety training. Directed supporting fire suppress enemy fire allow troops maneuver area. Coordinated operations armor, artillery air support units. Skills analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring Cash handling Able lift 50-100 pounds Careful active listener Strong public speaker",AVIATION
"SOFTLINES MANAGER Summary Experienced Retail Sales Manager, known hiring training solid, long-term staff, adept problem solving, posses strong background Visual Merchandising. Visual Merchandise Experience Softlines Manager March 2011 Current Company Name － City State Managed Sales performance Footwear Apparel associates meet sales margin goals. Implemented game plans Apparel Footwear Departments maximize sales. Interviewed, hired, trained essential staff. Granted title ""Store Human Resource Adviser"" issue appropriate counceling store associates. Apparel Sales Leader December 2006 March 2011 Company Name － City State Assisted store management team general supervision store accordance company policies procedures. Implemented merchandise presentation standards signage apparel department meet company standards. Maximized profits supporting company standards selling customer service. Educated new staff merchandising selling standards Dick's Sporting Goods. Nike Brand Coordinator October 2005 December 2006 Company Name － City State Encompassed Nike brand image, ensuring highest standards visual presentation times. Introduced new product lines highlighting features benefits. Coached inspired store associates maintain Nike retail presence. Increased profitability sales average 4% yearly. Education High School Diploma General Studies 2000 Mount Everett Regional High School － City State USA Professional Recognitions Shrink Defender Month August 2008, July 2009, December 2010, February 2011, April 2014 Enforcing company policies procedures ensure protection company assets. Skills Master executing enhancing Game-plans Proficient opening closing store procedures, including cash office execution.",APPAREL
"PUBLIC RELATIONS DIRECTOR Experience Public Relations Director Company Name － City State Developed media plan 4 company divisions Developed fostered relationships media division heads Created distributed press releases 4 company divisions Significantly increased visibility 3 4 divisions Promoted company 3 leading publications previously published articles CadmusCom. Polo Specialist Company Name － City State Received outstanding response letters clients excellent customer service. Exceeding presale goals upcoming sale events. Receiving high marks working fellow employees customer service recent job appraisal. Named Bloomingdale's Super Sellers Club. Appointed mentor assist newly hired associates. Appointed Loyallist Leader mentor associates new marketing program Created atmosphere sales associates worked team resulted increased Ralph Lauren Polo sales Men's department. Account Executive Company Name － City State Created press releases nonprofit organizations including New Jersey Nets Devils Foundation, The Cherry Blossom Festival Construction Industry Advancement Program CIAP). Promoted 26th Annual Cherry Blossom Festival covered News 12 New Jersey, ABC News World News Now, WNET-TV documentary, ""A Walk Newark"" NJN News. Two New York area television stations-WABC-TV WNBC-TV-did weather remotes Newark's Branch Brook Park covering festival. Placed CIAP participate discussion concerning construction job opportunities WWOR-TV's Black Experience, Sunday public affairs show. Developed executed publicity campaign CIAP'S newly launched summer construction camp elementary middle school students covered three Philadelphia broadcast stations-WPVI-TV, WCAU-TV, KYW-TV-for 6 p.m. newscasts. Other outlets story included Comcast's CN8 News, Philadelphia Inquirer Courier Post. Account Executive Company Name － City State Created story ideas pitch clients Medallion Financial Corp.and Hearts Fire, diamond wholesaler, resulted placements programs Power Lunch Entrepreneurs Now well articles The New York Times Fortune Magazine. Wrote by-line articles The Business, Labor Community Coalition Onlight Inc.that published Real Estate Weekly. Public Relations Specialist Company Name － City State Launched public relations program publicized Rutgers College Nursing faculty research resulting positive coverage media outlets The New York Times, Associated Press, USA Today, News 12 New Jersey, WPIX-TV, WBGO-FM. Developed implemented college's first faculty e-newsletter. Assisted dean speeches following: Bioterrorism Conference, college commencement, Rep. Rush Holt press conference nurse faculty funding bill. Promoted college's annual Bioterrorism Conference attracted coverage NJN News, WCTC-AM, Bergen Record, Herald News, WMBC-TV. Successfully publicized Dr.Rachel Jones's HIV cell phone video project resulted national international news coverage well increase traffic project's web site. Oversaw public relations budget College Nursing stayed budget entire tenure. Sales Associate Company Name － City State Launched Rutgers College Nursing's public relations program. Developed implemented college's first faculty newsletter, Promoted Dr. Rachel Jones' HIV/AIDS video research project nationally internationally print, social media, television radio. Oversaw college's public relations budget stayed budget entire tenure. Assist clients purchases. Develop maintain client database. Promote excellent customer service. Public Relations Specialist Company Name － City State Created news source advisories promoted university administrators faculty members experts current issues. Coverage included Bloomberg Television, Home News Tribune, Star-Ledger, national local television radio coverage. Promoted National Marriage Project's annual studies resulted interviews USA Today, Baltimore Sun, Associated Press, Washington Times, Salt Lake Tribune, WINS-AM WOR-AM. Promoted university's mission public developed relationships university media. Education BA Journalism-History Rutgers University － City State Journalism-History Skills ABC, Bloomberg, broadcast, budget, client, clients, excellent customer service, customer service, database, Financial, Ledger, letters, marketing, media plan, mentor, newsletter, Nursing, Press, press releases, public relations, publications, publicity, radio, Real Estate, Receiving, research, sales, FM, speeches, Sun, phone, TV, Television, video, web site, articles",PUBLIC-RELATIONS
"PROJECT ANALYST Summary Business Analyst versed data mapping user acceptance testing, well solving complex problems high-pressure environments. Excels cultivating, managing leveraging client relationships. Highlights Business process improvement Business requirements matrixes Project management Advanced problem solving abilities Business systems analysis Ability produce executive level reports presentations User acceptance testing Forecasting planning Experience Project Analyst January 2007 Current Company Name － City State Developed Produced Weekly/Monthly/Quarterly Business Review Packages Divisional Executive Team Lead coordinate quarterly business reviews various business partners Coordinate leadership team meetings handling meeting logistics, preparing agendas, compiling documents Coordinate Business Continuity Plans Region coordinate 12 markets ensure plans complete market Assist planning department budget space planning Organize execute Divisional Leadership Offsite meetings. Portfolio Management Administrator II, Officer January 2001 January 2007 Company Name － City State Oversees assigned portfolio client credit relationships. Responsible administrative aspects payments, Capital Markets, Syndicated Loans, Treasury Management Letters Credit Products Proactively monitor portfolio, keeping Officers apprised impending actions events ensure data integrity effective mitigation risk. Act liaison Portfolio Management, clients various areas bank Surfaces resolves client-related issues Review legal documentation pricing administrative/operational requirement credit. Offers pre-closing guidance ensure operation efficiency bank compliance Maintain Electronic Credit Files Compliance Tracking System ensure operation efficiency bank compliance. Monitors assists preparation activities comply internal bank audit/control requirements. Commercial Custom Analyst January 2000 January 2001 Company Name － City State Handled accounts major clients excess $1MM million. Process loan payments/advances needed research maintenance loans. Provide informative Cash Management Information. Education Master Business Administration Project Management Keller School Management Current Project Management Bachelor Business Administration Business Information System 1 2006 DeVry University Business Information System Skills administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written",BANKING
"STAFF ACCOUNTANT Summary Professional Accountant Bookkeeper 12 years experience accounts receivable payable. Detail-oriented bookkeeping professional 3+ years experience applying financial managerial accounting practices. Skills SAP, Great Plains Dynamics, Sage50, QuickBooks Pro, ACT, Microsoft Word, Excel (Pivot tables VLook Up) Access, PowerPoint Experience Staff Accountant 09/2015 09/2017 Company Name City State Supported Regional Finance Manager special projects responsibilities assigned. Handled monthly accrual process 22 expense accounts. Full responsibility fixed assets; maintained detailed depreciation schedules. Conducted monthly reconciliations balance sheet accounts ensure accuracy. Reconciled 4 bank accounts (250+ transactions per month), researched resolved issues. AP: Reviewed, processed reconciled invoices ensuring timely payment (500+K monthly). Monthly analysis AP process led improved aging schedule 20% increased cash flow. AR: Receipt posting payments ledger (SAP); Weekly analysis AR process led increased cash flow 90% decreasing outstanding AR. Assisted internal audit providing necessary data minimize billable hours. Streamlined accounting processes maintained appropriate documentation improve procedures accordance company policies SOX compliance. Researched resolved discrepancies well financial related inquiries. Performed month-end/year end close, financial statement preparation budget variances assisted management resolve variances. Staff Accountant 09/2012 12/2014 Company Name City State Worked closely supervision Controller Director Accounting. Experience GAAP accounting monthly closing processes. Researched resolved financial inquiries management 48 campus locations. Reconciliation 40 bank accounts monthly basis. Posted necessary monthly journal entries general ledger (Great Plains Dynamics). Compiled analyzed transactions primarily related to: cash, fixed assets, inventory sales tax. Liaison external accounting firm audits. Processed accounts payable; including purchase order entry, invoice approval entry, follow vendors, aging reporting. Paid approximately 100,000K funds via wire transfers suppliers weekly basis. Treasurer 01/2011 Current Company Name City State Implemented accounting process, policies procedures accordance US GAAP. Bank account maintenance financial transactions oversight. Developed annual budget analyzed actual revenue expenses budget. Kept board informed trends, concerns, assessments organization financial health. Completion financial reports timely manner made available board. Accounts Receivable/Audit Clerk 02/2009 08/2011 Company Name City State Researched implemented new remote deposit banking system. Processed average 200 checks daily basis via bank remote system. Created balanced several accounting spreadsheets. Prepared managed reports executive management. Posted month year end journal entries. Researched, verified corrected validity account discrepancies. Worked various departments built stronger working relationships organization wide. Data Analyst Assistant 12/2006 10/2007 Company Name City State Project VPO: Assessed 2500 foreign accounts within 6 month period. Achieved maintained 90% Customer Satisfaction rating. Verified researched data 500 Savings Bonds accounts daily basis. Tracked updated non-nationals accounts preventing one million dollars fines. Indexed, verified scanned 1200 IRA accounts monthly basis. Keyed interest tax ratesfor 350 accounts holders daily. Education Training Masters Accounting May 2016 Nova Southeastern University City State Bachelors Business Administration Accounting August 2012 Florida Atlantic University City State Accounting Associates Arts Accounting May 2007 Western International University Online Accounting Skills Accounting, accounts payable, accrual, AP, AR, balance sheet, banking, Bonds, budget, cash flow, closing, Controller, Customer Satisfaction, documentation, executive management, Finance, financial, financial reports, financial statement preparation, fixed assets, funds, general ledger, Great Plains Dynamics, internal audit, inventory, ledger, Director, Access, Excel, PowerPoint, Microsoft Word, order entry, Pivot tables, policies, processes, QuickBooks Pro, reporting, Sage, sales, SAP, SOX compliance, spreadsheets, supervision, tax",ACCOUNTANT
"CONSULTANT Summary Media Planner Media Buyer roles handled adverstising industry total work experience 4+ years. Excellent knowledge Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), Google Analytics. Excellent knowledge Microsoft Excel, Powerpoint, Outlook, Project, Visio. Have used tools work place academic front prudently. Basic working knowledge SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked operating systems like Windows 7, Windows Vista, Windows XP, Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, team player. Have delightful enlightening experience working top clients FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, training programs seniors. Highest qualification MBA International Business dual specialization Marketing Finance. Currently pursuing Masters Management Information Systems US. Looking forward switch industry Marketing Technological field focused Database side preferebly. Highlights JAVA Web Technologies HTML, CSS Databases MYSQL Database Tools SQL Analytical data Retrieving Tools Google Analytics, TAM, TGI, RAM, IRS Operating Systems Windows 7, Windows Vista, Windows XP, Apple OS X. Accomplishments Project Title Hospital Database Management System Course Database Design Implementation Problem Lack Centralized Database System, paper records management lack communication functional Department Solution To design Hospital management system build database SQL Summary The project related Relational Database System identifying departments hospital unit whole. At designing stage ER Schema formulated implementing stage database built popular RDBMS called MySQL. Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis Design Problem The Company working old legacy IBM mainframe system, costly ad inefficient. Solution Mainframe distributed Environment Setup Summary new project proposed build Accounts Receivable Application (ARA) distributed unlike rigid costly IBM Mainframe System. The Distributed ARA would using J2EE Platform, platform independent Java environment Java platform building, implementing web based enterprise application. Likewise, disseminated framework give Flexibility scalability cost efficiency. Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units communicating effectively hence overall efficieny falling Solution ERP system make company integrated across functions Summary Regional electric utility company planning implement ERP systems organization make robust integrated. Methodology In functional units organization Marketing, HR, Finance, supply chain, organizational structure needs identified, funcational inter business processes needed identifiied database needs integrated accordingly. Tools Suggested SAP S&D, MM, FI, HR Modules. Experience 03/2014 07/2014 Consultant Company Name The company event management company focused sports fitness field based Bangalore. Their main client Google role plan events consult company Marketing related processes. Job Responsibilities Managing Clients event planning budget Design Implement Event Plans Monitor control Event plans Consult Advertising Marketing activities Manage Reports presentations Send Weekly monthly updates Attend Pitch Meetings presentations. 04/2013 11/2013 Account Manager Company Name To manage Clients Advertising Budget, Presenting competition scenario media perspective, suggesting appropriate media mix successfully implementing plan, post evaluation Media plan implemented. Job Responsibilities Division work among team member according brief Prepare Work flow report assigning responsibilties witn deadline Competition Analysis Target audience profiling according campaign need Seeking approval first cut pre media plan client Regular Team Meetings client meetings Generating MIS reports weekly updates New client pitching Maintaining great relationship media vendors clients Post Evaluation campaign lessons learned Company Name Group M Role Media Buyer. 12/2011 04/2013 Company Name To manage clients budget negotiate cost approved media plan big media properties vendors get savings client Job Responsibilities Division work among team member according brief Prepare Work flow report assigning responsibilties witn deadline Investment profiling media mix Responsible first cut media plan Rates planning Presenting new Media investment oppurtunities clients Finalising Rates media plan provide savings report client New client pitching Maintaining great relationship media vendors clients Post Evaluation campaign lessons learned Company Name Mudra Role. 06/2010 12/2011 Media Planner To Manage Clients Advertising Budget, Presenting competition scenario media perspective, suggesting appropriate media mix successfully implementing plan, post evaluation Media plan Job Responsibilities Competition Analysis Target audience profiling according campaign need Seeking approval first cut pre media plan client Generating MIS reports weekly updates Maintaining great relationship media vendors clients Post Evaluation campaign lessons learned. Education Degree MBA International Business MIS Management Information Systems National University GPA: GPA: 10/4 International Business GPA: 10/4 MIS Management Information Systems GITAM University GPA: GPA: 6/4 GPA: 6/4 HOBBIES: Singing, Socializing, Working Travelling Skills Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista",CONSULTANT
"INTERIOR DESIGNER Summary A results oriented designer objective evolve creatively field interior design. Experienced, organized adept developing creative solutions. Experience Interior Designer January 2011 Current Interior Designer/ Outside Sales Representative March 2006 January 2011 Company Name － City State Established new accounts business relationships construction companies local builders. Assisted builders clients specification interior finishes within budget. Provided design sketches spec sheets clients contractors. Placed orders accordingly scheduled deliveries. Interfaced contractor installers ensure proper procurement. Attended company sales meetings establish new goals sales quotas. Interior Designer May 2005 August 2009 Company Name － City State Consulted clients determine architectural design preference. Assisted selection interior exterior finishes. Developed design drawings spec sheets accordingly. Interfaced builder sub-contractors site ensure proper procurement installation. Oversight product materials orders deliveries. Maintained communication clients contractor throughout building process facilitate special requests change orders. Designers Owner City State Consult clients and/or contractors determine scope work, design style preferences budgets. Specify products materials accordingly. Originate develop design concepts presentations clients including design drawings, renderings furniture designs custom curation called for. Provide detailed spec sheets, design drawings pricing contractor. Facilitate orders deliveries materials utilizing spreadsheets point sale system. Maintain communicative relationships participating parties including clients, contractors, product representatives, installers. Oversight management several projects simultaneously concept completion. Education Associate Arts Interior Design 2008 Southwest University Visual Arts － City State Interior Design Associate Arts Art History 2005 Art History New Mexico State Universtiy Las Cruces, NM Skills budgets, budget, concept, clients, materials, meetings, presentations, pricing, procurement, sales, specification, spreadsheets",DESIGNER
"FINANCE DIRECTOR Professional Summary Results oriented, dependable motivated professional 15 years various experience field accounting, payroll, tax, procurement administration. Desires challenging role business processes. Core Qualifications General Tax Accounting Account reconciliation Budget forecasting expertise Financial statement analysis Compensation benefits administration System implementation Inventory systems Poilcy/program development Certified Public Accountant (Philippines) Proficiency Oracle Financials, Microsoft Office, Microsoft Dynamics, Peach Tree Accounting. Strong organizational skills Analytical skills Flexible team player Staff development Supervision training Problem resolution Schedule management Strategic Good listener Customer relationship Service Orientation Experience Finance Director June 2003 January 2014 Company Name － City State Manage aspects accounting operations, overseeing day day transactions related general ledger, accounts payable, accounts receivable, fixed assets, cash accounts, payroll purchasing. Reviews financial statements. Reviews results operations ensures proper reporting program head understand revenue cost drivers define appropriate reports monitoring improvement. Prepares project pricing budget. Develops financial models comparative analysis vendor proposals, compensation package, client pricing budget proposals. Manages cash flow. Signs checks based assigned approval authority. Manage maintenance creation corporate accounting, payroll purchasing policies. Ensuring records maintained accordance GAAP IFASB. Handles external audits regulatory exams. Reviews approves payroll. Regularly reviews template employee contracts benefits ensure updated based approved compensation package labor requirements. Assisted job grading projects. Reviews approves purchase orders based assigned approval authority, recommends approval capital improvements purchases recommending board approval. Develops team members setting objectives, providing performance reviews coaching. Monitors team adherence department scheduled reports deliverables control procedures. Manage external relationship banks, auditors, lawyers, vendors/service providers government representatives. Assisted due diligence company acquisitions. Handled implementation accounting system. Reviews contracts vendors ensures coverage discussed clauses. Acts Corporate Secretary signing minutes Board Directors meetings. Finance Officer October 2000 May 2013 Company Name － City State Prepares financial statement regional headquarters. Consolidates financial statement companies reports higher management. Reviews financial statement schedules operating company. Provides variance analysis approved budget. Manage cash flow projection. Oversee preparation client invoices supporting documentation. Ensure compliance billings contractual terms. Ensures timely payment vendors. Preparation tax schedules, returns, information regulatory reports. Prepares payroll tax documents higher management. Reviews regular payroll tax documentation. Maintains regular review accounting policies, ensures proper implementation creation new policies case need. Handles performance review coaching accounting team payroll teams. Regularly coordinates departments support required accounting team. Maintains relationship banks, government agencies, clients service providers. Handles coordination auditors, lawyers consultants regular audits legal matters. Accounting Staff January 1999 October 2000 Company Name － City State Prepare invoices follow-up payments. Prepare payments vendors. Prepare tax returns regulatory reports Process payroll. Handles bank transactions. Handles bookkeeping preparation financial statements schedules. Education Bachelor Science Accountancy 1997 Miriam College Foundation Inc － City State Philippines Accountancy Professional Affiliations Philippine Institute Certified Public Accountants (PIPCA), member 2000 Present Skills Accounting, accounting system, accounts payable, accounts receivable, acquisitions, benefits, billings, bookkeeping, budget, cash flow, coaching, contracts, corporate accounting, client, clients, documentation, drivers, due diligence, external audits, financial, develops financial models, financial statements, prepares financial statement, fixed assets, general ledger, government reports, prepare invoices, legal, meetings, Microsoft Dynamics, Microsoft Office, Monitors, Oracle Financials, payroll, Peach Tree, performance reviews, policies, pricing, proposals, purchasing, variance analysis, budgets, managing cash flow,",FINANCE
"MARKETING AND COMMUNICATIONS DIRECTOR Core Accomplishments communications plans. Managed budgets $200k $10 million. Outstanding work ethic organizational skills Professional Experience Marketing Communications Director 01/2014 － Current Company Name City State Creates compelling, persuasive, relevant, accurate communications content increases public's engagement organization (in collaboration members National Marketing Communications cohort) build community support improving schools Seattle across state; Develops executes robust marketing communications strategy collaboration Seattle Executive Director, Government Affairs Director, Seattle Organizer ensure high-impact communications, earned media, strong support Stand Children Washington efforts; Conducting market-specific, qualitative research inform strategic communication outreach target audiences; Develops implements comprehensive public relations strategy strengthen elevate Stand Children's brand, elevate effectively message policy electoral campaigns across state Associate Director Corporate Relations 01/2009 － 01/2013 Company Name City State Consulted companies as: Black Girls CODE, Log Camp National Association Multicultural Digital Entrepreneurs Liaised education organizations as: Washington STEM, WestEd Education Pioneers Led communication activities: marketing, public relations social media Pitched stories journalists prospective companies Managed media profile executives Developed managed speaking plans Black Girls CODE CEO Created branding materials overall messaging Served creative copywriter -pitches, presentations, brochures, web promotion marketing materials Planned organized companies proactive presence several communication channels, including traditional media channels, online, social media, business/commercial events, conferences industry meetings Worked collaboration media houses develop new ways strategies attracting media audiences general public British Virgin Islands Led five-person cross-functional team strategic planning, including building private sector relationships, conducting negotiations, managing budget house targets Developed maintained relationships Ministry internationally 22 countries Designed communications/marketing strategy Ministry (press releases, talking points, briefings white papers) Instituted communication program convey specifics Securities Investment Business Act 2010 financial community Worked cross-functional partners finance, policy, legal marketing diverse communications matters ranging media strategy crisis management ministry Prepared briefings Deputy Premier managed executive spokespeople ministry Lead negotiator Tax Information Exchange Agreement program Expanded international business development program Represented Ministry Finance numerous international conferences/meetings Senior relationship manager mission critical corporate sponsors Cultivated solicited philanthropic partnerships Identified prospects, developed proposed strategies cultivation major financial institutions Managed corporate-sponsored local programs distance learning events Developed investment curricula Director Corporate Relations Maintained strengthened affiliation organization activities investment international related grant making programming Represented organization various financial industry events nationally New York Director Management Planning 01/2008 － 01/2008 Company Name City State New York, NY/Paris, France New York Director Management Planning Led establishment New York Office; oversaw operating budget $10 million Secured grant $440k Bill Melinda Gates Foundation Developed programmatic assessment evaluation tool streamlined contract management process improved performance suppliers Maximized financial performance managing compliance ultimately decreasing staffing costs Developed implemented new operating plans, policies, programs procedures Served liaison primary point initial contact internal (Board Directors) external constituencies matters pertaining office Paris Director Drafted speeches, presentations, lectures, policy documents issues related work organization Ensured office operations compliance policy provisions standards Ensured registrations license procedures date internationally Managed variety special projects Department Governance Manager 01/2006 － 01/2008 Company Name City State Organized coordinated governance activities worked directly Chief Executive Officer Served liaison Board Directors Edited grant proposals, participated grant proposal process Tracked priorities developments various boards affected organization Represented CEO internal external settings Education Masters UNIVERSITY OF PENNSYLVANIA Public Policy City State US UNIVERSITY OF PENNSYLVANIA Philadelphia, PA Masters Public Policy, May 2003 GPA 3.8 Wharton Business School Corporate Finance Marketing Wharton Business School courses Corporate Finance Marketing Bachelor Arts Annenberg School Communications Comparative Government City State US Annenberg School Communications courses communications SMITH COLLEGE Northampton, MA Bachelor Arts, May 1999 Major: Comparative Government Certificate NORTHWESTERN UNIVERSITY, Kellogg School Management Marketing/Leadership Executive Program City State US NORTHWESTERN UNIVERSITY, Kellogg School Management Certificate Marketing/Leadership Executive Program, July 2007 Chicago, IL ADDITIONAL Technology Skills: MS Office, Raisersedge, LexisNexis, Twitter numerous social media platforms Extensive International Work: Western Europe, US, Africa, Asia, Caribbean Certifications Certificate Marketing/Leadership Executive Program, Chicago, IL Professional Affiliations Consulted companies as: Black Girls CODE, Log Camp National Association Multicultural Digital Presentations online, social media, business/commercial events, conferences industry meetings Served creative copywriter -pitches, presentations, brochures, web promotion marketing materials Skills Marketing, Public Relations, And Marketing, Branding, Copywriter, Proactive, Self Motivated, Liaison, Budget, Governance, Proposals, Public Relations Strategy, Finance, Business Development, Crisis Management, Exchange, Marketing Strategy, Media Strategy, Premier, Securities, Strategic Planning, White Papers, Associate, Contract Management, Million, Operations, Registrations, Staffing, Budgets, Energetic, Organizational Skills, San, Storage Area Network, Ms Office, Public Policy, Corporate Finance",PUBLIC-RELATIONS
"BPO TEAM LEADER Summary Seeking provide top-quality support ensure competitive advantage global marketplace. Accomplishments Recognized playing instrumental role exceeding company expectations turn around time 4th quarter 95% 4 days. Achieved strong relationship agents/sales company partners exceeding groups expectation service, increased sales relations. Experience BPO Team Leader 02/2015 02/2017 Company Name City State Managed motivate BPO Onboarding Team meet team goals Auditor documentation group implementation. Interact PPO Network management, clients, agents sales Executed met project deadlines Strong sense urgency; able resolve escalated issues immediately. Developed executed implementation workflow/processes. Maintain 95% within 4 days TAT implementation groups, 5% agreement client. Manage 3000 clients brokers. BPO Implementation Specialist 05/2013 02/2015 Company Name City State Infrastructure O drive folders. Developed efficient system emails/BPO Workflow manual Enhanced improved maintenance agent/group information DW (Data Warehouse program) Assistant Account management team VP Administration. ​ ​ Re-pricing Coordinator 06/2009 06/2013 Company Name City State Re-pricing HCFA UB's claims. Developed relationships PPO network management vendors: Select Health Partners, Encore, Multiplan, Medicare, DHS Aetna claims. Correspond Examiners regarding status RRT referrals. Solely responsible Aetna claims, 30,000 lives. Implemented workflow first manual Aetna process. Improved decreased errors auditing process Verification Provider/Facility PPO status. Administrative Assistant/HR Assistant 04/2004 04/2009 Company Name City State EZ-Movers Long Distance Dispatcher Assistant. Long Distance scheduling drivers/trucks. Administrative paperwork pickup delivery. Data entry information customers. Spreadsheet upkeep scheduled deliveries. Interact customers drivers regards pickups/deliveries and/or payments. Rainbow Hospice Receptionist. Front desk duties. Incoming outgoing faxes. Assist PCM, Clinical secretary, RN, Social workers. Handle incoming calls, main office ARK location. Process faxes accordingly. Keep accurate track overnight calls, team faxes. General Administrative duties. Answering phones. Processing invoices. Data entry purchase orders, using scanning system, batch invoices close file. AS400 used. Administrative Assistant II/HR Coordinator 08/2002 01/2004 Company Name City State Assist management coordination organizational administration activities (performance review, cost center updates, customer issues) within scope authority, resolve problems issues independently proactively. Responsible daily operations field office, assuring employees date pertinent information; work closely Office Building issues. Prepare process, submit reports, timekeeping payroll business operations processes; train staff management timekeeping administrative processes. Expense reports submission. Review; approve invoices/billing process. Submission checks payments. Utilize SAP program. Assist management special projects. Attend meetings, seminars record notes provide information needed. Schedule coordinate meetings, conferences, travel arrangements maintain group manager's business calendar. Manage process on-board additions/transfers staff assist manger ensuring smooth transition. Responsible day day coordination routine administration LAN activities field office. Interface internal external contacts regarding business unit administration issues concerns. Demonstrate ability organize balance responsibilities budget control (travel, supplies, invoice processing). Excellent interpersonal skills, ability interact internal/external business partners staff levels. Excellent organizational skills prioritize coordinate multiple tasks. Education Producers License Life Health 2013 Kaplan City State B.A Business Administration 2018 Kaplan University City State Associate Science Business Administration 1992 Northwestern Business College City State Business Administration Pastoral Counseling 2014 New Hope Counseling School City State B.A. (nonaccrediated) Ministry Biblical Studies 2014 International School Ministry City State Skills Administrative duties: Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters Memos, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements, Type 85 WPM, Typing, Vendor Management, Documentation auditor. Hospice Assistant, Human Resources assistant. Invoice processing, Order entry, Re-pricing claims, Receptionist, Recruiting trainer. People skills great enthusiastic people person, advanced problem-solving, great organizational skills. Computer skills: MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word.",BPO
"BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Business development/Marketing professional experienced sales management, marketing, technical presentation creation service training. Diligent driven individual achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. Skill Highlights New Customer Acquisition Brand Development Account Management Prospecting Analytical Problem Solver New Program Promotion Implementation Financial Analysis Adept Multi-Tasker Professional Experience Company Name City State Business Development Executive 06/2010 Current Conducted informational educational workshops CUNY/SUNY College campuses benefit fairs increased credit union membership exposure. Implemented house marketing design brochures, posters, articles, flyers, newsletters, e-marketing, social media/web page content saved $10,000 annually. Generated maintained social media calendar Facebook, Twitter, Corporate bog, etc. ensure member engagement content reflective current media new product/service campaigns. Identified issues existing marketing material drive process improvements. Collaborated account executives penetrate new accounts, identify potential customers coordinate product demonstrations. Company Name City State Loan Manager 09/2001 06/2010 Analyzed applicants' debt income ratio, credit report, financial employment history evaluate credit worthiness personal, auto, educational, credit card home equity loans. Communicated credit approvals denials well facilitated options Credit Counseling methods improve member financial success provided members assistance regarding budget counseling, consolidations, payment methods areas relating member's financial needs. Implemented software streamlined collateral processing tracking led increase operational efficiency reduced exposure fraud. Ensured Credit Union loan policies, procedures, documents, products services compliant NCUA rules regulations effectively executed staff Developed relationships new existing members identify financial needs, assist selection appropriate financial products services resulting new loan growth 15%. Accurately reported borrower performance credit bureaus responded borrower disputes E-Oscar. Company Name City State Credit/Collections Analyst 01/1998 09/2001 Implemented new credit card system. Resolved customer inquiries potential disputes. Managed Electronic Funds Transfer processes scheduled performed timely accurately member access. Ensured member compliance credit policies procedures accurate upheld. Monitored, reviewed, processed credit card transactions. Coordinated senior management evaluate bad debt situations determine effective, appropriate course action resulted 25% decrease delinquencies charge-offs. Education Master Science Finance 2011 Zicklin School Business, Baruch College City State 3.47 GPA BBA Computer Information Systems 1997 Baruch College City State Associate Applied Science Marketing 1994 Bronx Community College City State Skills MS Office (Word, Excel, Powerpoint, Publisher, Outlook), Constant Contact, ASA/400",BUSINESS-DEVELOPMENT
"EXECUTIVE SOUS CHEF Summary Dynamic, resourceful skilled Executive Head Chef 25 years success fine dining, casual dining catering. Skills Staff development training Inventory control ServSafe certified Operations management Follows propers SOP's organizations Focused disciplined Cross-functional team management High volume production capability Well-tuned palette Supervision training Focus portion cost control Bilingual (English/Spanish) Featured The Carroll County Times Core Accomplishments Successfully managed two kitchen staffs 40 employees high volume dinner services 250 diners night. Experience Executive Sous Chef Dec 2016 Current Company Name － City State Taste prepared dishes, observed color, texture garnishes. Adhere staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented support companies SOPs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Followed proper food handling methods maintained correct temperature food production. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followed proper food handling methods maintained correct temperature food products Enforced appropriate work-flow quality controls food quality temperature. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Executive Chef Jan 2012 Dec 2016 Company Name － City State Reduced food costs 2% expertly estimating purchasing needs buying approved suppliers. Systematically tasted smelled prepared dishes, observed color, texture garnishes. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followed proper food handling methods maintained correct temperature food products. Consistently produced exceptional menu items regularly garnered diners' praise. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Enforced appropriate work-flow quality controls food quality temperature. Developed strategies enhance catering retail food service revenue productivity goals. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Correctly safely operated kitchen equipment accordance set guidelines. Actively participated staff meetings operated effective management team leader. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Built fostered team environment Expert final plate preparation authentic presentation. Executive Chef Apr 2005 Company Name － City State Reduced food costs 2% percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Followed proper food handling methods maintained correct temperature food production. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followed proper food handling methods maintained correct temperature food products. Consistently produced exceptional menu items regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts dinners diners. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Developed strategies enhance catering retail food service revenue productivity goals. Enforced appropriate work-flow quality controls food quality temperature. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Education Training Bachelor Arts CULINARY ARTS 2001 CULINARY ARTS BIC City State United States Classes Restaurant Facility Operations Coursework Pastry Arts Courses in: Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine Nutrition courses Skills Arts, budget, color, cost control, Staff training, English, estimating, Focus, functional, Inventory management, inventory, Inventory control, team leader, meetings, negotiator, Operations management, problem solving, producing, program development, purchasing, quality, receiving, retail, safety, Spanish, Staff development, staffing, Supervision, team management, work-flow",CHEF
"DOCUMENT CONTROLLER (CONTRACT POSITION) Summary Dedicated technically skilled business professional versatile administrative support skill set developed experience Office Manager, Customer Service Representative, Administrative Assistant Buyer Highlights Office Management Team Building Supervision Staff Development Training Policies Procedures Manuals Report Document Preparation Spreadsheet Database Creation Accounts Payable Receivable Bookkeeping Payroll Records Management Meeting Event Planning Inventory Management Expense Reduction Experience Document Controller (Contract Position) April 2016 May 2016 Company Name － City State Administration document control system. Ensure accuracy change orders including limited documentation, revisions, required approvers. Examine documents verify compliance, completeness, accuracy data. Control document database documentation allow secure document retention corresponding files. Perform clerical duties generate documents necessary. Support continuous improvement activities terms process system improvement. Prepare graphs, charts presentations using MS programs software support QA/RA Leadership team. Contribute team effort accomplishing related inquires needed. Perform variety tasks duties may assigned Quality Management. Rental Coordinator August 2013 December 2015 Company Name － City State Assist daily rental operations accordance established operating methods, policies, procedures state federal regulations. Assist management operating costs, constantly seeking improve operating methods, safe operations, procedures results. Administer rental invoicing processes reports. Assist customers invoicing issues, issuing credits adjustments required. Develop positive, long-term customer service relations. Coordinate shipment rental, used stock equipment. Maintain records rental equipment, monitoring location condition equipment branches, daily part formal inventories. Maintain filing system assist fielding incoming calls Provide clerical support assisting Rental Manager Projects, spreadsheets memos. Work department employees insure quality customer service. Network Technician Assistant July 2011 July 2012 Company Name － City State Install, maintain repair voice, data, video network systems (and related network technologies). Install, configure, troubleshoot repair data circuits, lines switches. Resolve network-related work requests, may perform review project started project ensure adherence technical specifications standards. Implement solutions follow standard operating procedures, able communicate customers discuss alternative technical solutions. Troubleshoot problems probing users information relevant solving problem based standard operating procedure script. Office Manager March 2008 December 2008 Company Name － City State Monitoring sick staff, personal/vacation leave, punctuality, compliance issues dress code. Monitoring costs/ensuring competitive bids services office products. Maintain records dealing cash receipts, receivables, inventories, payroll accounts payables. Supervise operations, maintenance duties. Prepare payroll checks using QuickBooks Conduct daily production meetings Distribute mail arrange travel staff. Schedule appointment/meetings maintain calendar owner Coordination mailings events, fundraisers, etc. Business Customer Service Representative December 2003 January 2008 Company Name － City State Responsible daily, ongoing interface customer orders plant operations. Overall responsible maintaining customer information, assist new product development, end programreconciliation's, invoicing, purchasing, maintaining inventory internal external databases. Oversee daily data entry production, shipping receiving databases including customers. Receive process daily orders, confirm price, communicate directly customer necessary. Process faxes, acknowledgements, records relative ongoing Customer Service coordination Plant Operations. Maintain daily ongoing communications R D Engineering, Sales, Plant Operations Customers. Executive Administrative Assistant August 2002 June 2003 Company Name － City State Schedule appointments/meetings maintain calendar events Plant Manager. Process invoices Accounts Payable, Correspond suppliers regarding accounting matters. Coordinate activities Document Control, including distribution controlled documents, maintenance electronic department directories, tracking reporting document review progress work independently facilitate group activities. Provide support Quality System corporate audits, actively participate department activities. Facilities Analyst II May 1997 May 1999 Company Name － City State Overall responsible maintaining customer information, assist new product development, end program reconciliation's, invoicing, purchasing, maintaining inventory internal external databases. Responsible new program review, maintaining customer requirement master files, BOM set maintaining history files. Responsible maintaining inventory ordering/or releasing components assist internal departments. Responsible maintaining Customer P.O. changes streamlining sales department. Oversee daily data entry production, shipping receiving databases including customers. Education 1997 Kelly Services － City State Microsoft Office Suite courseware training Completed college courses 2007 Hopkinsville Community College － City State Skills accounting, accounts payables, Accounts Payable, Schedule appointments, Bookkeeping, maintain calendar, cash receipts, charts, clerical, competitive, network systems, continuous improvement, Customer Service, data entry, databases, database, Database Creation, documentation, Staff Development Training, Event Planning, faxes, filing, graphs, maintaining inventory, Inventory Management, Process invoices, invoicing, Team Building, Leadership, meetings, mail, Microsoft Office Suite, office, network, new product development, Office Management, Payroll, Policies, presentations, processes, progress, purchasing, Quality, Quality Management, QA, QuickBooks, receiving, Maintain records, reporting, requirement, Sales, script, shipping, spreadsheets, Spreadsheet, Supervision, switches, arrange travel, Troubleshoot, video",APPAREL
"MECHANICAL ENGINEERING INTERN Summary Highly motivated mechanical engineering student (EIT) interested pursuing engaging position corporate setting implement skills honed years engineering background. A dedicated student problem-solving, leadership, communication skills along capability build relationships work team-oriented environment. Highlights Proficient SolidWorks Linear Control AutoCAD Solid Mechanics Engineering graphics design Microsoft Word Fluid Mechanics Microsoft PowerPoint Thermal Analysis Project management Heat Transfer Time management skills Statics/Dynamics Written verbal communication skills Material Science Engineering Probability Statistics Academic, acrylic, AutoCAD, CAD, concept, Engineer-in-Training, estimating, drawing, graphics design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Reporting, research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication skills, weighing, Written Experience Company Name City State Mechanical Engineering Intern 09/2015 Current Worked team four people UCSD's MAE 3 class build mobile robot. Evaluated parts robot using components springs, high-speed motor, geared motor Analyzed assessed progress project using Gantt chart Directed group areas design process concept generation Energy Analysis Determined mobility robot estimating energy power transfer occurs motor wheels robot Calculated torque wheels, friction force floor, values factor safety desired time travel AutoCAD Software Utilization Developed drawings clock archived CAD files drawing documents Implemented CAD files Lasercamm (Laser Cutter) produced designed clock made acryli Reporting/Grading Worked Academic Employee (Grader) UCSD's MAE 105 class Communicated graded results professor expressed histograms Microsoft Excel Assist assembly manufacture prototypes Utilize manufacturing methods, fabrication, product designs Design detail prototypes using SolidWorks Research analyze customer design proposals, specifications, data. Company Name City State Systems Engineering Intern 05/2014 03/2015 Responsible operations crystallization robotics compound management. Use automated instrumentation support protein crystallization efforts. Assist daily order fulfillment (weighing transferring research compounds). Stock solution preparation rotation. Education BACHELOR OF SCIENCE MECHANICAL ENGINEERING University California City State MECHANICAL ENGINEERING Engineer-In-Training (EIT) Certified October 2015 Interests Teaching Assistant (2011-Current) TA kindergarten ministry Dong Shin Presbyterian Church Supervise 20 kindergartens every Sunday Discipline behave coordinate activities games, birthday parties, field trips PAL (Partners Learning) Program (2014) Academic mentoring third grade students El Toyon Elementary, educationally underrepresented area San Diego Assisted children academic support moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA kindergarten ministry Dong Shin Presbyterian Church Supervise 20 kindergartens every Sunday Discipline behave coordinate activities games, birthday parties, field trips PAL (Partners Learning) Program (2014) Academic mentoring third grade students El Toyon Elementary, educationally underrepresented area San Diego Assisted children academic support moral encouragement Additional Information INTERESTS Teaching Assistant (2011-Current) TA kindergarten ministry Dong Shin Presbyterian Church Supervise 20 kindergartens every Sunday Discipline behave coordinate activities games, birthday parties, field trips PAL (Partners Learning) Program (2014) Academic mentoring third grade students El Toyon Elementary, educationally underrepresented area San Diego Assisted children academic support moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA kindergarten ministry Dong Shin Presbyterian Church Supervise 20 kindergartens every Sunday Discipline behave coordinate activities games, birthday parties, field trips PAL (Partners Learning) Program (2014) Academic mentoring third grade students El Toyon Elementary, educationally underrepresented area San Diego Assisted children academic support moral encouragement Skills Academic, acrylic, AutoCAD, CAD, concept, Engineer-In-Training, EIT, estimating, drawing, graphics design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Project management, proposals, Reporting, Research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication skills, verbal communication skills, weighing, Written",ENGINEERING
"SALES ASSOCIATE Professional Summary Food service worker fast food, retail customer service experience. Trained food safety handling. Highlights Neat, clean professional appearance Delivers exceptional customer service Reliable team worker Skills Work History Sales Associate 08/2013 01/2014 Company Name – City State Computed sales prices, total purchases processed payments. Described merchandise explain operation merchandise customers. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Placed special orders called stores find desired items. Operated cash register process cash, check credit card transactions. Guided customers choosing items reflected personal style shape. Administered point sale opening closing procedures. Explained information quality, value style products Influence customer buying decisions. Replenished floor stock processed shipments ensure product availability customers. Barista 02/2013 07/2013 Company Name – City State Took necessary steps meet customer needs effectively resolve food service issues. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Communicated clearly positively co-workers management. Cut chopped food items cooked grill fryers. Packaged menu items bags trays placed drink orders carriers. Accurately measured ingredients required specific food items. Prepared served beverages coffee, tea fountain drinks. Mastered Point Sale (POS) computer system automated order taking. Carefully maintained sanitation, health safety standards work areas. Frequently washed sanitized hands, food areas food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops emptying grease traps. Followed established restaurant practices procedures. Worked well teammates openly invited coaching management team. Took initiative find extra tasks scheduled duties completed. Quickly unloaded product shipments stocked freezers. Assisted management monthly inventory control weekly stock ordering. Prepared items according written verbal orders, working several different orders simultaneously. Crew Member 08/2014 11/2014 Company Name – City State Demonstrated integrity honesty interacting guests, team members managers. Operated drive-through window sales register quickly efficiently. Greeted customers provided excellent customer service. Maintained high standards customer service high-volume, fast-paced operations. Prepared fountain drinks ice cream items. Prepared food orders within 2-3 minute time frame. Assembled food orders maintaining appropriate portion control. Prepared specialty foods pizzas sandwiches, following specific methods required quick prep time. Prepared variety foods according customers' orders supervisors' instructions, following approved procedures. Handled currency credit transactions quickly accurately. Placed food trays food warmers immediate service stored refrigerated storage cabinets. Stored food designated containers storage areas prevent spoilage cross-contamination. Maintained clean safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster sidewalk. Reported shifts wearing neat, clean unwrinkled uniform. Reported shift time ready work. Diligently restocked work stations display cases. Cooked packaged large batches food prepared order kept hot needed. Prepped items later use save staff time busy hours. Sales Associate 12/2012 01/2013 Company Name – City State Greeted customers timely fashion quickly determining needs. Recommended merchandise customers based needs preferences. Responded customer questions requests prompt efficient manner. Completed cleaning, stocking organizing tasks assigned sales area. Organized racks shelves maintain visual appeal store. Stocked shelves supplies organized displays. Check purchases Education High School Diploma Current Washtenaw Technical Middle College City State Special program I finish last two years high school get associates degree time. Skills cash register, closing, coaching, oral communication, Excellent communication, credit, Inventory control, Listening, MS Office, organizer, policies, POS, quality, safety, sales, tops, Written Additional Information Community Service Springhill Teen Service Teen, 4 weeks volunteer landscaping Livingston Human Society 2|42 Community Church, Mission Trip Native American reservation, working children's area",SALES
"INFORMATION TECHNOLOGY SUPERVISOR Summary Seeking position Information Technology Specialist. Over 5 years information technology experience U.S. Army, including 1 year supervisory experience. Trained personnel set-up IT equipment, ensuring equipment properly connected functioning. Regularly troubleshoot install various IT equipment systems. Accountable maintenance inventory $1 million worth IT communications equipment zero losses damages. Possess Security Microsoft Certification Secret Security Clearance. Highlights Excellent communication techniques Manufacturing systems integration Multidisciplinary exposure Design instruction creation Project management Complex problem solver Advanced critical thinking SharePoint Microsoft Excel, Project Visio Accomplishments Army Achievement Medal impacting communications network overall success Key Resolve 13 Yong San, Korea. Air Force Achievement Medal supporting Operation Iraqi Freedom performing outstanding senior controller. Certificate Achievement outstanding support member Tiger Team Windows 7 Migration. Good Conduct Medal exemplary behavior, efficiency fidelity active federal military service. Experience Information Technology Supervisor 01/2011 05/2014 Company Name City State Supervise 10 personnel one time, delegating tasks, conducting performance evaluations providing corrective counseling necessary. Train personnel set-up proper use IT related equipment adhering policies procedures. Responsible inventory $1 million worth network communications equipment. Tasked President United States act supervisor maintain signal communications Fort Bragg army base. Information Technology Technician 01/2009 01/2011 Company Name City State Maintained communications equipment order effectively relay confidential secret information. Utilized electronic test equipment troubleshoot malfunctioning communications equipment complete repairs necessary. Regularly set added computer systems communication network, installing operation systems, accessing stored programs utilizing IP addresses. Received training LAN/WAN protocols. Radiology Technologist 05/2008 09/2008 Company Name City State Routinely performed radiological examinations medical clinic. Competent experienced set-up adjustment medical devices equipment. Regularly provided customer assistance, ensuring patients received timely accurate care. Accountable accurate documentation via electronic database file system ensuring confidentiality maintained. Command Post Controller 10/2001 10/2005 Company Name City State Provided command, control, communications, information support throughout operations peacetime, emergency, disaster situations. Received relayed instructions records, submitting manual automated data products. Disseminated time-sensitive critical information senior leaders support agencies. Education Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012 *Certification, Security Comptia, Yong San, Korea, 2012 *Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City State Certificate, IT Network Cisco Routing, IT Field Services Branch 2009 City State Associate Science Radiography 2008 Northwest Florida State College City State Radiography Certificate 2001 IT Tech Prep, Trumbull Career Technical Center State Diploma 2001 Warren G. Harding City State Skills Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN",INFORMATION-TECHNOLOGY
"ADJUNCT INSTRUCTOR Skill Highlights Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL/MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA PM templates MS Word/Excel MS Project Visio Clarity Software Professional Experience Adjunct Instructor January 1999 November 2014 Company Name － City State Planning Strategy 01/2014 11/2014 Oversaw facilitated development, QA production monthly metric dashboard packages across AIT illustrates organization's collective value overall contribution senior level reporting review. Successfully led installation 1st service request tool Planning Strategy team automating work order processing. Project managed Communication, Quality, Risk Implementation Management following SDLC, QA Project Management Life Cycles. (AIT) Leadership Development Rotation Program 2012 2013 Leadership Development Program rotation across Annuities organizational functional departments, focused hands-on real scenario exposure various executive leadership approaches styles. Delivered Quality cost effective projects utilizing leadership agility, enhanced ability read organizations honed skills strategy execution. Project managed design, QA, training implementation Resource Capacity Management tool Annuities Marketing Service group 20 resources. Created, socialized implemented project charters, project communication plans QA artifacts Business Analyst, Developers stakeholders. Designed developed process collect track $29M IT-Sourcing Business Case Multi Year Savings. Piloted socialized data collection process procedures obtain five Organizational Units executives sign without issues. The tool process enabled timely, accurate effective decision senior leadership decisions strategic planning. Designed project managed development, QA strategies implementation Portfolio Management Database application leading four offshore two onshore resources planning, execution monitoring, project implementation following established SDLC, QA Project Management Lifecycles best practices. This tool captures reports progress status Annuities Services active projects. Led acquisition two Commercial Shelf software AIT, 50% whole sale successful negotiation package order reconfiguration. Vendor Management lead enterprise procurement HP's Requirement Management Tool (RMT) APPTIO (Financial SAAS application) developing implementing Request Proposals (RFPs), Master Service Agreements (MSA) Statement Work (SOW) collaboration Prudential Legal Business Senior Stakeholders. Developed successfully implemented project charter project plans software customization implementation APPTIO using approved PM tools including peer reviews socialization project stakeholders. Project charter used drive technical requirements collaborative work effort APPTIO Prudential Annuities. Developed traceability matrices risk based test strategies reliable analysis optimized test coverage prioritized execution. Led QA project deliveries adherence Annuities Quality Assurance standards procedure. Led test efforts project initiatives, working closely project stakeholders ensure high Quality deliverables Annuities Technology Business Partners. Collaborated negotiated development QA testing infrastructure Information Management Business Intelligence (IMBI) QA cluster research, development incorporation Business Intelligence Testing Methodology established QA guidelines Data Warehouse, Data Marts, ETL (Extract, Transform Load) projects line industry practices. Socialized new IMBI QA methodology business clients AIT's analysis development teams. This process became foundation testing procedure AIT QA department. Developed governed QA project milestones, QA test strategies, scope test plans, resource allocations project planning AIT's Information Management Business Intelligence design process participation, peer Quality Control reviews. Oversaw development QA strategies, test plans test cases migrate Prudential's Annuity system newly established Data Warehouse, Mart Cognos reporting front-end. Managed QA validation execution, tracking governance Annuities Information Factory data warehouse, foundation AIT's Business Intelligence infrastructure QA Organization leading two onshore six offshore, India Ireland, design, creation execution test strategies test plans alignment SDLC Project Life Cycle. Bridged QA SME single point-of-failure gap developing succession plans approach though knowledge transfers, documentations trainings. Monitored reported relevant QA metrics test performance senior management though use charts graphs trend analysis. Managed prioritization production defect resolution, validation on-time production deployments. Defined, developed standardized production defect resolution infrastructure processes newly formed QA Production Support team. Coordinated QA test region management including data refresh test region trouble shooting though project planning scheduling, working knowledge test environments, capabilities user needs. This process improvement resulted single point contact multiple call reduction. Engineered streamlined QA region refresh procedures resulting repeatable process implemented AIT QA department. This process reduced test region set-up 5 days usual 9 days set up. Employed automation, batch processing, collaboration negotiations IT partners drive success. Directed validation 15 small projects ($50K less) within 12 months leveraging onshore offshore staffs following full QA Testing Lifecycle. QA project led American Skandia All State data acquisitions conversions creating implementing QA test strategies plans 12 onshore 10 offshore consultants, communicating project status QA metrics. Established matured Annuities Information Technology's automation infrastructure processes. Developed regression test bed reduce manual testing effort repeatable process. Collaborated establishment QA Automation infrastructure proof concepts, benefits impact analysis Pramerica offshore team. Established 1st automation infrastructure using Rational Software base line regression test bed Prudential's Annuities Technology line business. Reduced database table seeding QA validation 75% QA, UAT Production environment developing implementing excel macro comparison tools validate data accuracy. Built Cyclic Redundancy Check automated script save 4 person hours execution launching 100 application screens executed initiation modules. Software Developer January 1996 January 1998 Company Name － City State Software Developer/QA Project Lead, PRODIGY January 1988 January 1996 Company Name － City State Education MS Computer Science 1992 University New Haven － City State US MS Computer Science University New Haven New Haven, CT 1992 BS Computer Science 1985 Fairleigh Dickinson University － City State US BS Computer Science Fairleigh Dickinson University Teaneck, NJ 1985 LINKS http://www.linkedin.com/in/josephmueller201 Certifications AIT Skills Qa, Offshore, Annuities, Testing, Team Lead, Database, Qa Validation, Sdlc, Metrics, Project Planning, Qa Test, Qa Testing, Benefits, Excel, Production Environment, Rational, Uat, Leadership Development, Project Management, Best Practices, Business Case, Capacity Management, Collection, Data Collection, Marketing, Portfolio Management, Procurement, Progress, Project Plans, Proposals, Saas, Software As A Service, Sow, Statement Of Work, Strategic Planning, Technical Requirements, Training, Vendor Management, Business Intelligence, Cases, Clients, Coda, Cognos, Data Warehouse, Etl, Extract, Transform, And Load, Front End, Front End Design, Front-end, Governance, Ibm Cognos, Life Cycle, Qa Methodology, Quality Assurance, Quality Assurance Standards, Quality Control, Sme, Subject Matter Expert, Test Lead, Test Plans, Batch Processing, Its, Process Improvement, Scheduling, Instructor, Order Processing, Acceptance Testing, Access, Coaching, Data Analysis, Data Warehousing, Ibm Rational Software, Marketing Analysis, Mentoring, Microsoft Project, Ms Access, Ms Project, Ms Word, Oracle, Org Development, Organizational Development, Rational Software, Rdb, Software Qa, Sql, Team Building, User Acceptance, Visio, Word",INFORMATION-TECHNOLOGY
"OPERATIONS ASSOCIATE Lisa Phinney Skills Licensed Notary Over 10 years experience MS Office; Excel, Spreadsheet creation; Word Memos, minutes, invoices; Power Point, Outlook Asana Basecamp Project Management Website design updating Social Media management Design experience Photoshop Elements Video conferencing experience Google G-Suite applications Kronos experience Event planning execution Work History Operations Associate 10/2016 Current Company Name responsible administrative operational tasks HeartSpace, retreat center Park City, managing executive management co-leaders Plenty Consulting. Utilizing technology proficiently expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, Outlook). Acting quarterback project coordination teamwork. Representing leadership team company partners, clients, guests. Finding new ways grow flourish, leading special projects enthusiasm. Supporting leadership team communication email correspondence, scheduling, meeting management, travel, vendor relationships, project management. Coding expenses ensuring accurate billing. Managing conference attendance, speaking prep, audience engagement follow-up. Budget management. Manage vendor relationships; order swag, supplies directing payment needed. Plan travel team 8 conferences consulting services offsite. Social media manager responsible website updates. Schedule team meetings Zoom GoToMeeting; note taking follow management co-leaders Plenty Consulting. Event preparation execution high service levels. Assistant Executive Director 08/2015 Current Company Name Assist Executive Director administrative management services. Provide communication Historic Park City merchants various channels (i.e., newsletter, emails, phone calls) including local event information may impact Historic Park City area. Coordinate special events Main Street activities Historic Park City merchants. This includes communication coordination City staff. Plan coordinate quarterly educational informational events HPCA members. Provide communication Historic Park City businesses regarding trash services Business Improvement District (BID) work City staff evaluate program periodically. Update maintain Main Street directory map event kiosks. Write minutes HPCA Committee Meetings. Work Director Marketing promote Historic Main Street maintain HPCA website. Grant reconciliation budget management. Meisha Lawson Marketing – Marketing Coordinator 08/2015 Current Keep HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages information. Blog updates, social media marketing image manipulation HPCA, Lange Group, Gorgoza, TMI Goldminer’s Daughter. Assist Director Marketing advertising campaigns, promotions initiatives. Event planning, permitting, management execution Autumn Aloft, Halloween Main, The Electric Parade. Fieldhouse Manager Zumba® Fitness Instructor 09/2009 10/2014 Company Name Provided The Fieldhouse Manager expert administrative support created first rate customer service experience Fieldhouse patrons. Focused customer relationship building human connection front desk team. Planned executed events The Fieldhouse annually The Kids Carnival, Monster Ball, Color Run Christmas event. Developed Zumba® Fitness program enhance community’s physical health, emotional health comes along dance fitness. Created following fitness students become lifelong friends power joy, self -expression sharing passion life. Skills administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website Education B.S Multidisciplinary Studies/Environmental Science 08.1991 – 05.1994 University Massachusetts City Multidisciplinary Studies/Environmental Science Cum Laude",FITNESS
"TEACHER Summary Experienced, detail-oriented Program Manager excellent communication, problem solving strategic planning skills. Passionate networking, community engagement, building partnerships, training, educational equity. Summary Qualifications 9 years professional experience teaching, facilitating, training Familiar culturally responsive teaching Cultivates relationships teachers Exceptional organization time management skills Ability multi task remain flexible Trained business leadership management Member Denver Metro Chamber Commerce Excellent presentation communication skills: verbal, written interpersonal Proficient Microsoft Office Suite Trained diversity inclusion strategies Experience higher education Masters degree education Experience work based learning opportunities Community Outreach Specialist Certified conflict dispute resolution Knowledge educational trends, expectations, climate Deep understanding ELA Familiarity Denver Plan Experience Teacher Sep 2015 Jul 2017 Company Name － City State Knowledge understanding DPS practices, framework, mission Collaborate school administration, Denver Public School leadership Data driven instruction curriculum design Understanding educational policy locally nationally Engaged immigrant refugee families, community leaders, pre-collegiate programs students Metro Denver area Service Learning Coordinator Nov 2013 Sep 2014 Company Name － City State Created curriculum focused job shadowing experiential learning Worked closely parents community create engaging service opportunities Planned trainings, conferences, events around community engagement service learning Identified recruited broad range speakers Spoke service learning expeditionary learning panels Managed budget English Teacher Aug 2012 Oct 2013 Company Name － City State Worked Japanese government expand US Japanese foreign relations Taught high school students Created facilitated intercultural communication classes adults Site Director Aug 2010 Aug 2012 Company Name － City State Coordinated educational school programs 250 students families Managed adult parent engagement classes events Created internship job shadow opportunities Partnered Metro State, CU Boulder, University Denver create college preparedness workshops Worked Playworks- focused conflict dispute resolution restorative justice Trained conflict dispute resolution, mentoring, restorative justice Coordinated summer programs, hired trained staff Deep understanding diversity inclusion efforts public education Provided professional development opportunities staff, mentors, school administration Facilitated trainings diversity, homelessness, race, restorative justice Program Manager Dec 2007 Aug 2010 Company Name － City State Created pilot mentoring program six urban schools funded Department Education Created job shadows internships local businesses Gathered analyzed data community needs interests Solicited contributions participation local businesses promote improve community events activities Collaborated community leaders, organizations public agencies promote organization's community service programs Monitored program budgets costs verify expenses within budget parameters Presented program developments community, city council city manager Collected entered statistical data databases Certifications Colorado Teaching Certification ELA-E Certified Conflict Dispute Resolution Certification Education Training MA Education August 2015 University Denver － City State Education Bachelor Science Political Communications May 2006 Emerson College － City State Political Communications Magna Cum Laude Skills Training Conference Organization Microsoft Office Suite Non-profit management Activities Honors Urban Leadership Foundation Colorado-Alum Chamber Connect, Colorado Black Chamber Commerce-Participant Denver Center Performing Arts- Professional Advisory Board Board Member PeaceJam Foundation- Mentor Curriculum Advisor",TEACHER
"STOREKEEPER II Professional Summary The purpose document secure responsible career position fully utilizes educational knowledge experience contributing goals values organization. Having friendly attitude worm personality appreciated strong point, aided building positive relationships customers. As result, repeat satisfied customers well known career Pioneer Packaging well working City Peoria. Helping people one best characteristics. Obtaining several years experience contacting vendors, answering phones face face contact public governmental personnel honed customer service abilities. Problem solving skills positive work ethic makes communication easier. I devoted dedicated serving way possible, strive accomplish assigned tasks quickly efficiently. Exceptional people skills allow ability manage personnel take care conflicts, disputes personal needs employees. Procurement Purchasing: Over 10 years processing purchase orders. Primary vendor contact Inventory Control Fleet parts room purchases. Highly proficient utilizing inventory procurement practices procedures. Skills Work History STOREKEEPER II January 2002 January 2013 Maintaining reconciling inventory clerical support, using PeopleSoft procure receive shipments obtained purchase order. Create excel spread sheets reports, manage inventory files research inventory problems. Conduct inventory cycle counts, coordinate stock document transactions. CSR): Provide Customer Service Departmental Fleet Maintenance Personnel, process work orders fill Fleet Purchase Requisitions, contact vendors procure fuel, parts automobile truck supplies fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders use Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker order pulling staging. Word processing: Input shipping orders USPS, UPS, FedEx, common carriers. Prepare overseas containers shipment; verify quantities, shipment labels paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR January 1996 January 2001 Performance areas include: Interviewing prospective employees higher. Providing daily instruction warehouse personnel dispatching drivers deliveries pickups. Routine cycle counts inventory insure verify, proper placement inventory. Receive incoming shipments verify counts create stock locations. Maintain inventory quality control procedures. ACCOMPLISHMENTS Personal: Due specialized training procurement practices City Peoria annual savings $1500.00 annually costs goods acquired purchase order career. By developing spreadsheet record material requisitions receiving logs, department able stop purchasing preprinted forms local vendor, result monthly operational cost reduced. Man hours cycle counts order pulling also reduced consolidating bulk inventory manageable amounts use poly-bags rather dumping items bin boxes. Note: The points mentioned small portion ideas introduced career City Peoria. Company Name Aviation Structural Mechanic City State Line division supervisor assistant, plain captain line division. Worked aircraft hydraulic structural systems mechanic member Naval Aircraft Squadron VS-38. Received General Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City State Business Management Administration Associate Degree National Education Center City State Graduate Naval Aviation A School City State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City State Training also includes repair Signode banding tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove replace damaged parts components, mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect",AVIATION
"FINANCE SPECIALIST Summary To able join organization I utilize proficiency accounting principles, along flair accuracy towards performing duties. Experience Finance Specialist Nov 2014 Jan 2015 Company Name One nation's largest owners managers high-quality residential housing representing diverse mix multifamily, military student communities. Salary: USD15 per hour Hours: 40 hours per week During short term I worked Balfour Beatty, I done processing vendor invoices, processing monthly rental payments, handling petty cash fund, reviewing checking BAH Reconciliation outgoing residents prepared Resident Specialist; assists outgoing residents processing booking pre-inspection inspection dates; assists prospective existing residents inquiries person phone; fetching office's mails distributing same; collection rental due military residents opt allocation pay slips; processing credit card payments civilian residents. Financial Accountant May 2008 Sep 2011 Company Name A part Leighton Asia, member CIMIC Group one world's leading international contractors world's largest contract miner. Salary: PHP63,000 monthly (USD1,260) Hours: 40-44 hours per week As company's Financial Accountant, I worked directly Finance Administration Manager. I delegated various tasks relating general accounting financial reporting. On general accounting side, I supervise input financial data company's books. Every end month, I oversee closing books, making sure events happened month complete accurate. I manage billings clients follow collection made time ensure Company appropriate funds settle payables subcontractors suppliers, salaries employees, expenses. On financial reporting, I prepare detailed reports supporting schedules 15-month expenditure budget estimates variations analysis, cash flows, Financial Packages various management reports required head office. All part monthly, quarterly annual reporting packages Finance Manager uses monthly management meetings held Hong Kong Head Office. At every end Company's fiscal year, I prepare Company's Financial Statements Tax Returns submit time Securities Exchange Commission Bureau Internal Revenue. I also direct contact Company's external auditors queries needs course audit Financial Statements. The experience I gained SGV Co. made confident fulfilling scope work. Other responsibilities I safekeeping petty cash fund, important contracts high value checks; maintaining files project contracts, quarterly balance sheets income statements; assisting internal audit Head Office; assisting procurement PCAB (Philippine Contractors Accreditation Board) License licensing construction contractors; assisted audit conducted Bureau Internal Revenue. During time Company, I consistently recognized ability work pressure meet deadlines. I able cut overtime work Accounting Department efficiency workbooks I developed helped finalizing reports analysis maintaining essence structures reports required Hong Kong Head Office. I always met deadlines worked accuracy, completeness integrity time. Associate Auditor Nov 2006 May 2008 Company Name Established 1946 became member practice Ernst Young Global Limited June 6, 2002. SGV Co. Philippines' largest multidisciplinary professional services firm Ernst Young (EY) global leader assurance, tax, transaction advisory services. PHP19,500 monthly (USD390) Hours: 40-60 hours per week After passing Philippine CPA Licensure Examination October 2006, I started working SGV Co. It equipped flexibility work wide range professionals interaction clients' employees different industries. I participated financial audit various companies I utilized ability work pressure meet deadlines accordingly. I worked individual clients part group clients. In one individual tasks, I able isolate management error way Company presented one major accounts able formulate solution adjust account avoid future errors. This enabled Senior trust I work diligently consequence I assigned one group's largest client. I also observed different year-end inventory count procedures conducted various clients ensure accuracy inventory report Financial Statements. Sicangco, Menor, Villanueva Co., CPAs One largest trusted accounting auditing firms province Pampanga Philippines. Audit Staff Apr 2005 Jun 2005 Daily allowance PHP50 Hours: 40 hours per week During senior year college, I undergone on-the-job training audit. I assisted financial audit, review evaluation systems control related professional services various companies. Education Training Bachelor Science Accountancy Philippines 2006 Holy Angel University Accountancy Cum Laude Philippines Skills Accounting, general accounting, auditing, balance sheets, billings, budget, closing, contracts, CPA, credit, client, clients, Finance, Financial, Financial Accountant, financial audit, financial reporting, prepare Company's Financial Statements, Financial Statements, funds, PHP, inspection, internal audit, inventory, meetings, Exchange, Office, payables, procurement, quality, maintaining files, reporting, Securities, tax, Tax Returns, phone, year-end",FINANCE
"CHEF OWNER Executive Profile A combination specialized training professional experience results excellent qualifications EXECUTIVE CHEF, SOUS CHEF AND CHEF. Highly skilled variety cuisines, including: Italian, Peruvian, Mexican Fusion. Possess outstanding interpersonal, communication training skills. Excel creating quality cuisine within budgetary cost controls. Flexible, ability achieve first-class fine dining high volume operations. Develop motive highly productive team. Received professional training five Certified Master Skill Highlights Small business development Leadership/communication skills Product development Business operations organization Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Fluent [spanishCommunicates effectively Event planning Listening skills Exceptional multi-tasker Hospitality expertise Core Accomplishments Reduced number guest complaints <80> percent. Successfully managed kitchen staff 40+ employees high volume dinner services 500 diners night.Expanded [menu items] line includeIncreased sales 50% rolling revamped social media marketing initiative., nearly doubled sales one year. Professional Experience 01/2010 09/2012 Company Name － City State Chef Owner Management financial personnel records. Recruit, interview train staff ensuring health safety standards. Development marketing strategy responsible doubling sales one year. Received 300 outstanding reviews Yelp.com. 01/2007 01/2009 Company Name － City State DIRECTOR OF CULINARY ARTS Train manage kitchen personnel, supervise/coordinate related culinary activities; estimate consumption requisition purchase food; select develop recipes; standardize production recipes ensure consistent quality; establish presentation technique quality standards; plan price menus; ensure proper equipment operation/maintenance; ensure proper safety sanitation kitchen; oversee special catering events; offer culinary instruction and/or demonstrate culinary techniques; responsibility hiring, discipline, performance reviews initiating pay increases. 12/2003 12/2006 Company Name － City State Execute Sous Chef Oversaw aspects relating culinary operations including kitchen supply inventory, maintaining government regulations, monitoring customer satisfaction. Menu development well food preparation. Food Nutrition Department. Oversaw procedures development Executive Chef menus recipes, including Special VIP Events. Oversees 3,000 meals day, full service cafeteria catering events. 11/2001 12/2003 Company Name － City State Food Service Director Conducted daily pre-shift weekly departmental meetings ensure organizational efficiency.Scheduled directed staff daily work assignments maximize productivity.Efficiently resolved problems concerns satisfaction involved parties.Continually monitored facility took appropriate action ensure food quality service standards consistently met. Education 1994 Los Angeles Culinary Instituted － City State u.s.a Associate Arts Culinary Arts Courses Hospitality Restaurant Management Additional Information Open Negotiation",CHEF
"PRODUCTION DESIGNER Summary Specializing Art Department I many different opportunities, well many different positions. I love working team collaborating, though I work alone happy asked. I concerned receiving position power, I listen instructions intently. However situation called I easily give instruction polite respectful manner. I also skilled almost power tools, safety laws, skilled teacher occasion calls it. Though I enjoy work art department I capable filling position need be. I passionate Film entertainment industry always willing help way I can. Highlights Work well others pressure. Quick learner yearns excel. Keeps busy takes initiative things within department. I great delegator comes leading team, however I also good following instructions chain command. Sketching hand drafting. Proficient MS Word Powerpoint. Experienced Photoshop, Aftereffects, Avid Media, Google Sketchup. Accomplishments I working industry 3 years yet I already 6 going 7 projects listed IMDB. I edited screenplay, turned 50 pages Dialogue 127 pages well plotted Romance Comedy full length feature. I brought many people together helped create work opportunities people I believe I know job well. Experience Production Designer Jul 2014 Aug 2014 Company Name － City State Referred outside hire short, 15 minute student film The New York Film Academy. A drama man, life, life gave provided three children, one young deaf boy living streets main character takes in; turn leading family turmoil within little family. Coordinated art department needs based scheduling, handled art department budget set coordinator build. Director Photography Sep 2013 Sep 2013 Company Name － City State A one-day photo shoot Non Profit organization called The Bird Room. Found locations natural lighting Downtown Los Angeles headshots, artistic images website, dancers, actors, lovely group donators. Set Decorator Props assist ""Small Heist"" Mar 2013 Mar 2013 Company Name － City State A teaser trailer promotional short film involving 5 Women steal millions worth diamonds get played fools. Dressed set, helped continuity, costuming, prop assist. also took art director production designer called away. Art Director Apr 2013 Jun 2013 Company Name － City State My Name Vivienne An independent feature film, took nearly 3 weeks shoot; superficial actress trying become famous, talent, comes terms reality working achieve goal. I also acted prop master set dresser, low budget film, also I played part production designer boss unable make it. Production Designer Distinguished Gentlemen Nov 2012 Jan 2013 Company Name － City State An Independent sitcom, three-day shoot, 7 child actors ages 9 13. Located. purchased props acted prop master well. Set decorator Jan 2013 Feb 2013 Company Name － City State A short film follows strange love story man unusual sexual relationship plants, learning accept himself, finding one every one. Dressed locations, props assist., created graphics, made Art director anytime production designer called away setting next location, art department runs returns Art Department ""Science Love"" Jan 2014 Jan 2014 Company Name － City State Two day music video shoot Three day long Job Helped finish building painting set, also involved tear down. Dressed sets, resets, props assist. Set decorator/ Props Assist The Coed Zombie Stoner Dec 2013 Dec 2013 Company Name － City State Dressed locations, tore dress, props Assist. prepped locations day crew arrive. Art Director/ Art Department Coordinator/ Fire Safety Management Jun 2014 Jul 2014 Company Name － City State 3 week long feature Film shoot. A serial killer sequel took place abbandoned annual huanted house. I made sure location safe fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location easier grip managing also acted support already established walls. Camera Assist. Front door attendant Audience member Jan 2014 Jan 2014 Company Name － City State The first ever Stand Comedy Show Ivar theatre. Helped prep Cameras guest arrival. Tended talent. Checked I.D.s front door. Acted seat filler/audience member actually brought one comedian finish joke. Set designer coordinator Aug 2013 Sep 2013 Company Name － City State I coordinated build two sets one sound stage. One set easy break set made mimic Goerge Millies A trip Moon Crash landing. The made mimic scene From one Mae wests films. Miscellaneous Crew Dude Bro Party Massacre 3 Apr 2014 Apr 2014 Company Name － City State Production Assistant, stood front gate asking proper indentification directed arriving cast members proper waiting areas, well costuming make up. Brought water bottles crew made sure everything locked tight. Education Associate Science Film Production September 2013 The Los Angeles Film School － City State USA Taught basics every aspect department film making experience. Was awarded Associates Science Film. High School Diploma 2010 Eagle Rock jr./Sr. High school － City State USA Graduated 3.0 majored CSI (Advanced biology) Horticulture. Skills Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website",DESIGNER
"EVENTS PUBLIC RELATIONS LEADER Summary I Marketing Specialist creates executes first class corporate store events, marketing plans, social media content support stores sales objectives well company's overall objectives. I seeking corporate event planning marketing position. Planned multiple events new Scheels stores including number PR events well formal events. Major projects included social media development 26 stores planning multiple expos conferences. Experience 12/2015 Current Events Public Relations Leader Company Name － City State Collaborate marketing leaders understand store's markets put together best event marketing plans region. Create annual strategy events promote align stores goals creates customer store interactions. Lead development execution strategic events, trade shows, demos, expos, event sponsorships, community involvement, conferences. Develop execute marketing plans events store promotions. Create event content social media, blogs, in-store signage, radio traditional media. Act Project Manager creating marketing plans events facilitating communication vendors, agencies internal teams ensure marketing plans following timelines, brand standards, objections, budgets. Coordinate registration payment procedures, promotional advertising mailings corporate sponsorship activities. Foster excellent communication internal teams well Scheels stores. Buy media (TV, radio, print, digital). Develop, track maintain budgets. Ensure cost-saving methods spending within allotted budgets. Conduct pre post event evaluations improve ROI future events well improve quality effectiveness marketing communications initiatives. 12/2014 11/2015 Events Coordinator Company Name － City State Order, proof create marketing material events promotions. Provide excellent service Scheels stores external vendors. Write copy marketing communications material. Examples include in-store signage, blog, press releases, Facebook events, radio email blast. Schedule speakers, vendors, participants. Coordinate event logistics details, including registration attendee tracking, presentation materials support pre- post-event evaluations. Hire staff work event, including security personnel entertainment. Organize event logistics act onsite manager events. Calculate budgets ensure adhered to. Provide project status store directors leadership team. 09/2013 10/2014 Project Assistant Company Name － City State Plan Grand Openings finished healthcare, education sports recreations building projects. Coordinated trainings, luncheons/dinners, business meetings, travel arrangements. Created updated marketing content including proposals, brochures, invites social media. Prioritized, generated tracked contracts, requested Project Managers, sharp deadlines ensure projects stay timelines. Invoiced large financial payments assisted tracking budgets great attention detail multimillion dollar projects mostly healthcare industry. Organized required catering service, venture equipment setup events including golf tournaments, appreciation dinners company retreat. Provided highest level customer service customers clients. Addressed customer questions, concerns needs professional manner. 12/2012 11/2013 Marketing Events Intern Company Name － City State Collaborated team strategically plan profitable fundraising events creating awareness non-profits mission. Proposed, purchased assembled local advertising events including radio, print social. Delegated responsibly interns events run seamless events. Coordinated event logistics, including registration attendee tracking, presentation materials support pre post-event evaluations. Created update social media channels including Facebook, Twitter, Instagram Pinterest. 07/2012 09/2012 Marketing Intern Company Name － City State Assisted planning promotion variety local events including Mankato Marathon, Senior Games, Ribfest, Mankato Air Show, Vikings Training Camp booths. Coordinated technical needs events including administering contracts, purchasing materials, obtaining permits, arranging security parking, soliciting vendors sponsors. Education Training 2013 B.A: MASS COMMUNICATIONS BUSINESS MARKETING Minnesota State University Skills advertising, attention detail, brochures, budgets, excellent communication, conferences, content, contracts, clients, customer service, email, financial, fundraising, leadership, logistics, marketing plans, marketing, marketing communications, marketing communications, marketing material, materials, meetings, personnel, press releases, understand store, promotion, proposals, purchasing, quality, radio, strategy, strategic, TV, trade shows, travel arrangements",PUBLIC-RELATIONS
"IT MANAGEMENT Career Overview Detail-oriented professional extensive Information Technology experience hardware software troubleshooting/management. With additional experience networking, task automation, server technologies, digital graphic design, client server side programming technologies popular industry software packages including Microsoft Office Adobe Creative Suite. Qualifications Education certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus spyware removal q MCSA certification class q Computer diagnostics repair q Web Development I II class q Gaming console repair q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support Programming Web troubleshooting q HTML HTML5 q Optimizing performance tuning q XML q Audio video technologies q CSS CSS3 q Medical technology installation q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 8 q Storyboarding q Windows Server 2003 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 8.0 q Social Media marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS 12.10 Networking q Android 1.0 4.0.4 q Cloud computing q Mac OS X v10.0 v10.8 q Server management q IOS 1.0 6.1 q Active directory q Remote connection technologies Programs q Proficiency numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring Network engineering Graphics Media q Photo enhancing Electronics q Brochure newsletter formatting q Electronic circuits components q Audio video editing q Circuit diagrams Prototyping q Logo business card q Logic, electronic computational algorithms q Electromagnetisms waves q Quantum particle mechanics q As well many miscellaneous IT q Energy electrical alternatives skills. (Solar) Accomplishments Rebuilt client's website ground increased monthly hits 3422 40884 matter months. Designed, priced, built, installed complete information system upgrade client; including networking devices, wiring, client computers, server software. Diagrammed, prototyped, assembled portable USB phone charger outputting optimal voltage amperage, circuits components small enough fit Altoids tin. It allows next unlimited portable phone charging due device recharged small solar panel top. Automated streamlined daily office tasks client using Batch Scripting. Troubleshot medical technology including X-ray machines medical industry client server software (Eaglesoft). Information Technology project management experience. Programmed cloud storage website allowing client access shared home network drive browser, anywhere. It includes security login, uploading downloading. Work Experience IT management March 2012 November 2012 Company Name － City State In charge planning, budgeting, executing IT projects.In addition office troubleshooting, building/managing company website designing/updating business's electronic newsletter. Information Technology Consultant July 2011 February 2012 Company Name － State Contracted IT consulting work client computer repair network expansion. May 2011 July 2011 Company Name － City State In charge company website management, social media administration, well assisting administrative tasks. Education Training Associate Science Information Technology 2014 Lyons Township － City State United States Information Technology High School Diploma General Education Coursework computer science 4 years GPA: Diamond Achievement Academic award Honor Roll Diamond Achievement Academic award Honor Roll Skills A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring",INFORMATION-TECHNOLOGY
"HEAD OF BUSINESS DEVELOPMENT Summary Experienced business development brand marketing executive proven track record success managing innovative complex marketing partnerships. Skilled problem solver unique background proven ability thrive fast-paced work environments. Superior interpersonal stakeholder management skills. Skills Microsoft Word, Excel, Powerpoint, Keynote, SenGrid, Facebook Advertising Instagram, Twitter, Facebook Analytics; Comfortable Google Suite products Google analytics Comfortable providing recommendations basic elements design Experience Company Name City State Head Business Development 07/2016 Current A 500 Startups Company). Lead planning, development implementation business development marketing initiatives venture backed, early stage start-up marketplace technology sector. Development aspects business including decision making, strategy, product market alignment, customer acquisition. Analyze key metrics, data, insights marketing partnership paid marketing campaigns iterate accordingly; analytically critically provide solutions recommendations. Create conceptualize aspects business development process including sales funnel, procedures, sales collateral, follow-up process, video call procedures scripts. Leverage previous brand agency relationships help expand scope business sports entertainment space; drive business metrics athlete procurement; PR, Fundraising, unique activation opportunities, etc. Analysis negotiation complex partnerships; comfortable ideation implementation complex marketing campaigns relates brands. Facilitate partnership strategies organic paid marketing channels including social, influencer, referral, email, content, display, PR, event. Company Name City State Senior Manager 12/2014 07/2016 Managed business development creative marketing opportunities 60 NBA professional athlete clients 2nd highest grossing sports marketing agency US. Negotiated, executed activated 100 marketing partnership agreements clients, generating $1.5M client revenue. Developed ideation conceptualization public facing client brand marketing campaigns. Managed relationship business development client manager departments. Oversaw fulfillment complex social media, digital, PR, marketing campaigns used increase athlete brand marketing. Generated executed non-traditional brand agreements including barter, product placement, unique access opportunities, social media digital activations. Analyzed provided recommendations client brand goals relationships, ensured maximization relationships measured success agency brand. Developed creative strategic client opportunities prospective new brand partners; customized sponsorship proposals across brands based KPI's alignment Excel talent. Consistently thrived fast-paced agency environment working top athlete talent brand decision makers. Company Name City State Manager 11/2011 12/2014 Worked directly Chief Marketing Officer form brand development digital partnership activation strategies athlete clients. Serviced facilitated delivery contractual obligations NBA clients Blake Griffin, Kevin Love, Paul Pierce public facing marketing agreements. Identified activated non-traditional brand opportunities new clients including barter relationships, revenue share agreements, product placement opportunities, digital activations. Consulted senior level marketing executives conceptualization client digital public-facing brand strategy; activated strategies client social channels brand partner activations. Developed early stages conceptualization content creation ""The Players Tribune"", Derek Jeter owned Excel Sports partner company. Worked personally athlete talent understand brand goal direction order maximize presence sports landscape; facilitated plans marketing activations. Education Training BA Economics 2011 University Arizona Economics Sports Marketing Management 2011 Minor Degree Sports Marketing Management Certifications HubSpot Content Marketing Certificate 2017 *HubSpot Inbound Marketing Certificate 2017 Skills Advertising, agency, basic, brand strategy, brand development, brand marketing, business development, content, content creation, client, clients, decision making, delivery, direction, email, fast, Fundraising, Google analytics, marketing, market, access, Excel, Powerpoint, Microsoft Word, negotiation, PR, procurement, proposals, sales, scripts, strategy, strategic, unique, video",BUSINESS-DEVELOPMENT
"DIRECTOR OF INFORMATION TECHNOLOGY Professional Summary Dynamic Information Technology Manager 13 years IT leadership experience including oversight infrastructure, application support cybersecurity services. Dedicated customer satisfaction focused delivery technical solutions. Proven leader directing operations, maintenance support complex systems. Develops creative business solutions, leveraging diverse methodologies delivering engineering solutions leading organizations. Highly adept request proposal development, technology needs assessments staff training. Successful motivating teams meet demanding timelines utilizing critical thinking, resource conflict management facilitating stakeholder engagement. Innovative driven passion delivering forward thinking, emerging trend technologies. Skills Agile framework Business intelligence Change management Collaboration Conflict resolution Critical thinking Data migration Information technology management Insurance ITIL Organization time management Perl Problem-solving Project lifecycle management Project management leadership Python Risk assessment Salesforce Admin CRM SDLC Six Sigma SQL (Microsoft Oracle) Excellent Verbal written communication Agile, Functional, Project leadership,Written communication AI, Information technology, Project Management Budgeting, Insurance, Python Budgets, ITIL, Quality Budget, Leadership, Research Business intelligence, Marketing, Risk assessment Business process re-engineering, Access, Sales Change management, Excel, Scheduling Conflict resolution, Migration, SDLC Critical thinking, Network design, Six Sigma CRM, Next, Software development Clients, Optimization, SQL Client, Oracle, Staffing Data collection, Perl, Strategic Data migration, Problem-solving, Time management Databases, Processes, Upgrades Designing, Producing, Upgrade Senior management, Profit, Vision Work History Director Information Technology 11/2012 Current Company Name – City State Develops, tracks controls long-term information technology operating budgets cost benefit analyses IT spending initiatives. Leads assists technical upgrade projects clients coordinating consultants developers data migration integrations. Coordinates management teams plan, develop, align execute strategies would meet client's vision, mission purpose. Reviews assesses architecture design, implementation, testing deployment needs identify project requirements reduce costs 18%. Plays key role on-going network design, reevaluation optimization keep pace company growth. Senior Consulting IT Program Manager 12/2014 12/2020 Company Name – City State Managed implemented concurrent projects relating business process re-engineering, software development upgrades foster productivity, throughput, end-user engagement. Performed program research analyzed data collection develop cost estimates budgets. Identified system needs designed processes support business requirements. Collaborated clients understand technology staffing requirements improved productivity reducing staffing operational costs 15%. Performed risk assessment stakeholders, senior management, organization, infrastructure, ITIL governance effectively plan, develop, manage schedules, resources, costs. Launched Salesforce data cleansing, migration, integration programs aid gathering functional business requirements support team, mitigate risks. Integrated agile methodologies, emerging AI, digital, social media technologies end-user experience foster adoption, continued engagement increase sales profit levels 30%. Executed coordinated project leadership, efficient resource budget utilization, schedule adherence, implementation application software, training end users, problem-solving across multiple product lines. Business Products Specialist 05/2008 11/2012 Company Name – City State Developed fostered relationships business owners key executives assess dynamic risk mitigation business insurance needs deliver solutions. Successfully managed internal external stakeholder engagement aid process resource improvements align strategic industry compliance objectives. Recorded integrated CRM data Salesforce previous Access Excel databases, streamlining analysis procedures efficiency accuracy. Planned executed events marketing programs, producing 40% goal qualified leads. Exceeded sales goal 12% effectively applying analyzed data marketing campaigns sharing data interdepartmentally. Informed supervisors company leaders markets regional sales needs best meet customer needs maximize revenue. Product Design Project Team Lead 11/2000 06/2004 Company Name – City State Demonstrated efficacy throughout project product life cycles applying flexible change management deliverables including training, communications, stakeholder engagement increase end-user adoption project implementations. Supervised four (4) concurrent projects 16 17 Next Gen nuclear core clients Brazil South Korea coordinating planning, designing, testing, budgeting scheduling tasks. Developed implementation methodologies rein project costs meeting key milestones. Provided accurate, detailed quality assessments based project drawings technical specifications. Education Certified Associate Project Management (CAPM) – #2743884, Expires Expected 2028 2021 Master Science Information Technology Management 2019 Western Governors University City State Bachelor Science Business Administration Management, Marketing Management, International Business 2004 University Of South Carolina Columbia State Affiliations Project Management Institute (PMI) – 6203883, Current Member Certifications Certified [Job Title] [Company Name] [Timeframe]",INFORMATION-TECHNOLOGY
"CUSTOMER SERVICE REPRESENTATIVE Career Focus Dedicated skilled cash administrator excels prioritizing, completing multiple tasks simultaneously. Committed delivering high quality results within timely manner, little supervision. Energetic, organized, professional. Summary Skills Microsoft Office, Excel, PowerPoint proficiency Quick learner Outstanding interpersonal skills Issue resolution Excellent analytical skills Cooperative team member Computer proficient Extremely organized Energetic organized Attention detail Education Coursework Associate Applied Science Paralegal 2016 Central Piedmont Community College City State Member National Honor Society Paralegal Lambda Epsilon Chi 3.56 GPA Experience Customer Service Data Organization Policy Development Reporting Technology Proficient Document Organization Multitasking Inventory Management Managed cash inventory office budgeting supplies Lowe's Home Improvment. Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Developed created effective filing system accelerate paperwork processing. Developed strong knowledge hardware software keeping abreast new applications increased efficiency productivity management customers. Maintained status reports provide management updated information customer projects. Improved office organization compiling daily budget reports, organizational charts company data reports using advanced VeriBalance functions. Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Work History Cash Office Administration 01/2016 08/2016 Company Name City State Aviation Electrician 08/2010 08/2014 Company Name City State Cashier 09/2009 04/2010 Company Name City State Delicatessen 08/2006 04/2010 Company Name City State Extra-Curricular Activities Lambda Epsilon Chi, May/2016 Current Experience Customer Service Representative 05/2015 Current Company Name City State Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Aviation Electrician 08/2010 08/2014 Company Name City State Perform scheduled unscheduled maintenance 10 F/A-18C aircraft electrical systems related equipment. Promoted Work Center Training Petty Officer April 2012. Maintain training records 19 personnel. Dedication key achieving available qualifications, leading selection Plane Captain Quarter. Consistently volunteer assist aircraft maintenance regardless difficulty. Produce quality work minimal supervision. Quickly established hard charger desire productive member work center. May 2011 qualified two pieces Ground Support Equipment two personal qualifications increasing work center readiness. Capable success regardless assignment complexity, gained greater responsibility confidence motivation. Displays keen sense duty acceptance assigned responsibilities. Work well pressure producing optimal results. Approach every assignment thoughtfully enthusiasm. Sales Associate 03/2009 04/2010 Company Name City State Assessed customer needs responded questions. Cleaned straightened work area. Issued receipts purchases gifts. Organized register supplies. Unboxed new merchandise. Rotated stock maintain freshness. Operated cash register proficiency. Provided professional courteous service times. Worked overtime shifts busy periods. Sales Associate 09/2007 04/2010 Company Name City State Greeted customers. Delegated tasks team members optimize productivity. Handled products equipment accordance safety sanitation guidelines. Fulfilled special order requests, including special occasion dinners party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack hand trucks. Organized positioned product cases produce warehouse walk-in cooler. Served shoppers prompt, courteous friendly manner. Personal Information Self-motivated, goal-oriented professional progressive track record, dedicated surpassing mission objectives, visions, goals. United States Navy Aviation Electrician. Skills Attention detail, interpersonal skills Excel, Microsoft Office, PowerPoint Quick learner",AVIATION
"CLIENT SERVICE SPECIALIST Professional Summary Results oriented business professional successful track record areas of: Strategic planning; implementation operation programs within set time frames; volunteer management, Proven ability see “big picture” quickly isolate areas improvement. Strong analytical problem solving ability combined solid understanding team work. Ability communicate well individuals levels organization. Core Competencies Personable professional quick learning skills Ability effectively work independently team Excellent Communication Skills- Written Oral Highly organized dedicated person positive attitude. Highly motivated self-starter takes initiative minimal supervision Flexible team player ability effectively prioritize juggle multiple concurrent projects still making deadlines Strong logical analytical thinker demonstrated talent problem solving Thrive challenging tasks office environment. Confident, hard-working individual quick assimilate new concepts meet challenges Professional Experience Client Service Specialist Sep 2012 Current Company Name － City State Responsible analysis, troubleshooting resolution second-level service desk incidents Plan manage program implementation new clients; facilitate on-line registration members ensure eligible members access website. Manage administrative/database functions health screenings, resolve screening issues maintain accessibility member accounts. Work implementation account managers plan on-boarding new clients, also ensure account requirements met client go-live. Research strategies enhance client relationships Facilitate ensure loading eligible members database, within 24 hours. Streamline processes ensure scalability position company doubled growth; maintain competitive market operations accommodating client customizations. Public Relations Event Planning Intern Sep 2011 Jun 2012 Company Name － City State Led various project management life cycles inclusive planning phases, event planning management, outreach program implementation; supported project execution via management maintenance foundation database. Facilitated recruitment processes supervised performances qualified volunteers supporting signature events fundraising efforts; adapted intensive scheduling requirements maintained efficiencies performance program execution. Designed outreach materials coordinated distribution general public; provided details information regarding participation organizational programs initiatives. Solicited donations sponsors means products services. Marketing Assistant May 2011 Aug 2011 Company Name － City State Oversaw Customer Rewards Program development, execution, long-term management, enabled motivational incentives high-performing clients, resulting increased company loyalty; key facilitator design implementation marketing concepts materials. Managed maintained client database systems, oversaw communications reporting functions proactive alignment companywide goals. Improved personal production concurrent task management added value marketing strategies consultation new concepts. Gained subject matter expertise regarding Prinaj product line facilitate proactive management client issues expedited resolution key service issues. Public Relations Associate May 2009 Jul 2010 Company Name － City State Orchestrated design, implementation, ongoing management multiple customer relations training programs individually tailored compliance client specifications; pro-actively reviewed restructured programs align evolving needs resolve unforeseen issues. Monitored pending hits clips assisted compilation quarterly media reports support senior staff decision making. Responded managed media inquiries requests; secured expert resources co-developed press materials reactive media responses. Cultivated grew beneficial relationships media entities third party organizations streamline liaising communicative efforts clientele. Honored recipient Timex Communications Excellence Award. Education Master Science Integrated Marketing Communications 2012 Roosevelt University － City State USA Bachelor Arts Mass Communications 2009 Babcock University － City State Nigeria Computer Skills Fundraising Software: Donorperfect Desktop Publishing Software: Adobe Photoshop Word Processing Software: Microsoft Office Suite Accomplishments Honored recipient Timex Communications Excellence Award (2010)",PUBLIC-RELATIONS
"SENIOR DIRECTOR OF FINANCE Professional Summary High-performing Senior Director Finance management experience, exceptional people skills. Versed strategic planning, financial analysis project management. Experience Senior Director Finance May 2012 Feb 2016 Company Name － City State Manage team responsible timely accurate reporting Commercial Accounts ($3.5BN) Middle Market ($7BN) monthly quarterly production results, including preparing Sr. Leadership Investor Days, Earnings Releases, Shareholder Meetings. Lead variety projects including coordination consolidation annual plan, annual field compensation process, well finance representative long-term strategic operating model project. Drive CFO Sr. Leadership directed projects order support evolving business needs including development audit estimation process across Middle Market, implemented new profitability measure allowed detailed segmentation Middle Market book business, managed re-alignment geographical footprint business (over 3,000 people across country) better drive results synergy across business units. Utilize exceptional analytical communication skills across multiple levels organization, ability understand details well find summarize key findings. Director Strategic Initiatives Jun 2009 May 2012 Company Name － City State Developed strategy, identified priorities, established business cases across within businesses enable successful delivery strategic activities investments. Projects included re-designing underwriting documentation across Business Insurance, developing solutions improve regulatory pricing documentation across Business Insurance, streamlining staff process Global Underwriting business. Worked leaders develop solutions change business model operating model determining ways re-tool, re-align, re-organize, create efficiencies current activities. Provided continuous support senior management planning, execution, market-specific needs, challenges providing fact-based decision support, clear concise messaging meetings presentations. Process Improvement Engineer Jul 2006 Jun 2009 Company Name － City State Completed Liquid Petroleum Gas market study National Programs identified 10 new states expand business, equal estimated $12 million dollars premium. Conducted Account Manager job-assessment Northland Insurance end goal establishing metrics measure performance 18 Account Managers monthly basis. This study included interviewing, studying workloads process time, ultimately working Management develop performance measure metrics. Assisted business areas improving operational performance working process engineering methodology consists of: project planning, core data collection, process documentation, preliminary data analysis, development recommendations, final report presentation. Managed Architects Engineers process improvement project focused finding opportunities simplify A E's work environment. This accomplished division labor comparison 17 employees another business unit, assessment streamlining opportunities along identification work performed outside office. Managed Employee Relations process improvement project I interviewed, created process workflow documents, identified 80 process improvement opportunities built 2008 business plan. 1st Rotation: Home Office Assistant Regional Financial Officer Domestic Companies Provided financial strategic planning analytical support Domestic Financial Officers Domestic Finance Teams Travelers Florida, Travelers New Jersey Premier. Visited field offices least month, acted liaison Domestic Companies Home Office. Education Bachelor Science Economics Finance May 2006 Bentley College GPA: GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society Economics Finance GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society MBA 2012 University Connecticut Graduate School GPA: GPA: 3.8 GPA: 3.8 Skills Premier, streamline, book, business plan, communication skills, concise, data analysis, data collection, decision support, delivery, designing, documentation, Employee Relations, senior management, Finance, Financial, Home Office, Insurance, investments, Leadership, Market, Meetings, messaging, Access, Excel, office, Power Point, presentations, pricing, process engineering, process improvement, project planning, reporting, strategy, strategic, strategic planning, Underwriting, Visio, Workbench, workflow Core Qualifications Excel, Power Point, Access, Visio TM1, SNL, AM Best",FINANCE
"PROCESS CONSULTANT Professional Summary Experienced operations manager entrepreneur built 4.5 million dollar company without start capital outside investment. Supremely organized ability identify solve challenges growth environment, performing peak boundaries constant state change. Visionary professional excels recognition anticipation, coupling ability diagnose skill execute. Confident negotiator understands nuances variables, timing, leverage negotiation. Strength Finders: Analytical/Context/Command/Futuristic/Relator Key Skills Negotiations Strategic thinker Team building Driven Advanced problem solving skills Operations analysis Process development execution Employee training, support, development Project management Professional Experience Process Consultant January 2014 Current Company Name － City State Develop processes allow company use business metrics provide macro micro analysis company performance. Provide structure scale operations, identifying productive unproductive work activity. Determine deploy management practices small medium sized business operate increased financial clarity operational efficiency. Process requires macro understanding given business's primary economic driver. Once identified, modify processes simplify execution driver. Full conversion objective business practices, eliminating management decisions made vacuum. Objective often met defining strict data entry process schedule, returning data faster accurately, requiring decision making originated current information available. Implement deploy procurement processes optimize cost savings, ensuring proper leveraging organizational buying power. Director Operations January 2012 January 2014 Company Name － City State Converted company culture subjective management driven opinion objective management driven data. Streamlined accounting system deployed management tool, thereby changing organizational behavior respond financial goals. Achieved 14% savings operational costs applying line item approach attacking costs, starting highest cost lowest. High low formula proved cost effective buying power leverage ROI optimized. Recognized changing business climate required nimble communications, researched available solutions, negotiated cost effective pricing, deployed ""cloud"" management company data IT processes. Authored deployed best practices hiring employee sub contracted labor resources, exposing corporate strength weakness points human resource management. Provided general accurate understanding company cash flow needs volatile revenue environment. Founder, President CEO January 2002 January 2011 Company Name － City State Founded company provided corporate housing services corporate clients relocating individuals. Managed sales volume growth $52,000 2002 sustained volume 2,000,000 2004, company revenues reaching $4,500,000 fiscal 2011. Managed temp housing procurement Toyota Motor Manufacturing expansion Blue Springs, Mississippi. Demand apartments far exceeded local supply, requiring swift creative negotiation inspect procure available apartment space condensed time period. Through complex acquisition apartment hotel supply team members placed ground time line cost budget. Project generated $2.3 million revenue targeted gross margin doubled company apartment inventory. Expanded managed operations Cincinnati, OH Lexington, KY. Provided service customers area markets, including Louisville, KY, Columbus OH, Dayton, OH. Recognized gross margins damaged ineffective leasing policies, aggressively adjusted lease procurement practices decrease leasing costs without compromising sales volume raising overhead. The results dramatically improved margins company profitability. Maintained high margins proactive management apartment inventory, strategically matching customer demand available space. Twice negotiated deals double company revenue expanding state markets. Provided daily operational support market employees, directing activities intelligent use market performance data. Successfully developed co-branding relationships vendor partners supply Vesta customers cost products exchange market exposure. Recognized Entrepreneur magazine fast ""no excuses"" growth. Consistently sold apartment inventory industry competitors due high service standards effective quality control practices. Developed managed highly effective employee base low rate attrition. Recognized providing exceptional employee support employing ""listen first"" approach. Navigated recession focusing like laser beam key company revenue drivers primary costs. Company remained cash flow positive quickly mobilizing September 2008 meet fast changing market conditions. Applied high level cost analysis company, deploying new procurement processes secure 11% COGS year year reduction 2008 2009. Surveyed customer feedback, leading industry first include high speed Internet flat screen TVs standard items apartments. The cost absorbed increased demand service. Notable corporate clients: L-3, Proctor Gamble, Toyota Motor Manufacturing. Education BA 1987 University Wisconsin Green Bay － City State GPA: GPA: 3.47 GPA: 3.47 Languages German (Professional working proficiency) Personality Analyst, idealist, goal setter, personal development, political junkie, CNBC, humor, neat, spontaneous, visual, Apple, forward thinker, bold, confidence, fitness, investments, optimism, cool design, service, travel, humility, curiosity",CONSULTANT
"BUSINESS DEVELOPMENT MANAGER Career Focus Self-motivated former service member 8 year career environmental management, administration. Seeking meaningful challenging career opportunity governmental agency aerospace company allow full complete utilization background experience, education, personable professional talents. Qualifications Veteran The United States Armed Services. Service experience supportive counseling personnel families. Ability read, write communicate effectively. Advanced experience Microsoft Office. Various database experience public private. Bachelors Social Ecology i.e psychology, sociology, public social. Employment History Business Development Manager June 2015 Current Company Name City State Increased sales maximize revenue; Close daily business deals. Marketing research new business market segments. Identify build relationship new potential US customers. Manage daily sales accounting operations. Marketing Manager June 2014 June 2015 Company Name City State Research market new potential customers. Attend industry exhibitions market product. Identify opportunities sales; maintain build existing customers. Senior Field Technician February 2012 January 2014 Company Name City State Collecting, Preserving handling environmental samples. Quality assurance, quality control, data quality reporting. Maintain understanding local federal state laws standards. Education Social Ecology, Environmental Analysis Design 2004 University California Irvine City State Internship: Public Affairs Office 2003 Food Drug Administration City State USA Military Experience Water Treatment Specialist August 2002 January 2005 Company Name City State Environmental Specialist May 1994 September 1997 Company Name City State Skills Agency, billing, conferences, customer support, database, special events, hazardous waste disposal, hazardous waste, leadership, regulatory compliance, mailing, access, excel, office, outlook, word, packaging, problem solving, process equipment, publications, quality, quality control, reading, sales, shipping, teamwork, technical support, transportation, troubleshoot, water treatment, workshops",BUSINESS-DEVELOPMENT
"MEDIA CONSULTANT Professional Summary FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT SUMMARY OF QUALIFICATIONS Award-winning multi-media professional 14+ years wide-ranging experience film, television video production. Self-motivated highly reliable; work well independently part team. Proven ability manage multiple projects deadlines. Tactful diplomatic, able build develop small large creative technical teams. Sophisticated communication skills strong troubleshooting capabilities; collaborate well managers external partners effectively develop teams organize workflows pre- post-production. Seeking opportunity leverage diverse skills contribute success creative teams. Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy Editing: Final Cut Seven, Avid, Adobe Premiere Production scheduling, budgeting, script review breakdowns: Movie Magic Administrative, Scheduling Adobe Premiere, Script Arabic, Staffing Avid, Stories Budgeting, Time Content, Management Clients, Video Delivery, Video Production Documentation, Videography Editing, Workflow Fluent English Film French Fundraising Hebrew Invoicing Director Magic Marketing Media production Excel Outlook PowerPoint MS Word Negotiations Communicator Camera Photography Presentations Pricing Processes Public relations Public speaking Speaking Read Work History 01/2017 Current Company Name – City State As Partner videography photography production service focused lifestyle presentations, pitch range services potential clients. Maintain effective professional relationships people diverse backgrounds: meet industry representatives media partners, liaise clients. Negotiate pricing, responsible product delivery invoicing. Create maintain production schedules optimize staffing. Manage day-to-day workflow including video photography production. Define ensure guidelines, best practices processes followed team providing support expertise. Obtain necessary licenses documentation location shoots. Identify production-related problems implement appropriate solutions. MEDIA CONSULTANT 01/2010 07/2015 Company Name – City State Directed public relations campaigns developed media plans director well-known grassroots media production distribution organization. Organized fundraising public speaking tours. Directed Line Produced feature-length film: coordinated staff set, created adhered shooting timetable. Managed production staff. Filmed translated interviews. Collaborated executive producers production decisions, fundraising marketing. Set engagements US Europe speaking tour promote film. 07/2006 07/2009 Company Name – City State Communicated Newsroom Producers Video Production Managers plan develop content strategies. Consistently met shooting, editing production deadlines. Gathered shared information quickly calmly tight schedules constantly changing situations. Filmed live events conducted interviews. Put together news packages. Edited footage published content online. Operated camera single- multiple-camera productions. Successfully persuaded interviewees tell personal stories regional audience. Education MA Film &Media Production 09/2016 New York Film Academy City State Work History 01/2017 Current Company Name – City State As Partner videography photography production service focused lifestyle presentations, pitch range services potential clients. Maintain effective professional relationships people diverse backgrounds: meet industry representatives media partners, liaise clients. Negotiate pricing, responsible product delivery invoicing. Create maintain production schedules optimize staffing. Manage day-to-day workflow including video photography production. Define ensure guidelines, best practices processes followed team providing support expertise. Obtain necessary licenses documentation location shoots. Identify production-related problems implement appropriate solutions. MEDIA CONSULTANT 01/2010 07/2015 Company Name – City State Directed public relations campaigns developed media plans director well-known grassroots media production distribution organization. Organized fundraising public speaking tours. Directed Line Produced feature-length film: coordinated staff set, created adhered shooting timetable. Managed production staff. Filmed translated interviews. Collaborated executive producers production decisions, fundraising marketing. Set engagements US Europe speaking tour promote film. 07/2006 07/2009 Company Name – City State Communicated Newsroom Producers Video Production Managers plan develop content strategies. Consistently met shooting, editing production deadlines. Gathered shared information quickly calmly tight schedules constantly changing situations. Filmed live events conducted interviews. Put together news packages. Edited footage published content online. Operated camera single- multiple-camera productions. Successfully persuaded interviewees tell personal stories regional audience. Languages Fully fluent English Arabic, proficient Hebrew French (read, write speak) Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy EEditing: Final Cut Seven, Avid, Adobe Premiere PProduction scheduling, budgeting, script review breakdowns: Movie Magic, Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time Management, video, Video Production, videography, workflow Additional Information FILMFESTIVALS United Nations Associations Film Festival (UNAFF) 10th Al-Jazeera International Film Festival Kuala Lumpur Film Festival Harlem International Film Festival Manhattan Film Festival NYACK Film Festival The Yonkers Fest Film Festival (YOFI) SELECTEDAWARDS Aloha Accolade Award, Honolulu International Film Festival Humanity Spirit Award, The World's International Film Festival (TWIFF) Audience Award, Bellingham Human Rights Film Festival Audience Selection Award, Uno Port Art Films",CONSULTANT
"INTERIOR DESIGNER Summary Talented Designer Retail Merchandiser skilled using product placement creating uniquely inspiring displays. Collaborates company headquarters sales managers create product display solutions boost sales revenue. Highlights Store layout design Interactive displays Common store planning AutoCad Store communication Store maintenance Graphic displays Working remotely Accomplishments Selected national brand building campaign, responsible planning, implementing, producing makeover videos marketing content. Experience Interior Designer 08/2013 Current Company Name City State Interior Design Specialist IKEA Sunrise store. Supported growth development leader local market research project. Designed unique centrally planned displays. Created inspiring homes rooms showcase products function boost sales. Worked vitality motivate people visit store frequently Worked promote IKEA leaders life home Remodeled employee resource center promote better everyday life work. National Marketing Campaign IKEA Home Tour 12/2013 12/2014 Company Name City State Interior designer, host, video producer, video editor IKEA Home Tour marketing campaign. Pioneered unique marketing project various markets US. Supporting crew various skills little direct supervision. Planning implementing in-home makeover projects. Distributing marketing content social media. Creating brand specific communication. Speaker promoter live air marketing events. Contributed positive ROI project. Visual Merchandiser 01/2011 08/2013 Company Name City State Planned, implemented, maintained store layouts support commercial priorities. Adapted implemented centrally planned display areas throughout commercial calendar. Strategically merchandised product displays maximize sales. Created inspirational clear brand communication within store showroom shopping areas. Adapted plans fly account architectural discrepancies. Distinguished key contributor assignment Orlando store marketplace remodel. Freelance Designer 07/2007 01/2011 Company Name City State Residential interior design Specialized layouts finishes. Maximized design small space living. Organized coordinated contractors installers. Fine art consultation. Interior Designer Sales 07/2008 07/2009 Company Name City State Interior Designer Sales Specialist custom modern contemporary furniture store. Selected high-end furnishings finishes residential commercial interior design projects. Developed business relationships local real estate developers. Coordinated remodeling projects clients contractors. Implemented in-store sales space Kartell. Education Bachelor's Degree Bachelor Fine Arts, Design 2007 University Central Florida City State United States Winner juried art show hosted New America Foundation. Associate Arts Graphic Design 2004 Broward College City State Languages English (Native bilingual proficiency) Spanish (Native bilingual proficiency) Skills Adobe Creative Suite AutoCAD Planograms",DESIGNER
"HR COORDINATOR Summary Motivated professional seeking career outsides sales. Self-starting, driven, persuasive, positive attitude sure asset company. Trilingual: English, Spanish French. Exceptional listening skills customer focused attitude proven profitable outcomes. Highlights Sales Strong lead development skills Goal-oriented Persuasive communication expertise Multi-task management Project Management Payroll System Expertise Creative Problem Solving Staff development/training Client relations Internal Auditing Reporting Business Development HRIS Expertise Accomplishments Top seller several contests Consistently surpassed sales dollar quota Experience HR Coordinator January 2011 Current Company Name － City State Review federal state laws confirm enforce company compliance 9 offices Maintain I-9 records, address inquires employees management regarding new-hire activity ongoing employee relation issues Work senior-level management create fair consistent HR policies procedures Create manage 285 confidential personnel records Run semi-monthly payroll process Process salary changes stemming merit increases, promotions, bonuses pay adjustments Successfully led key implementation time attendance, on-boarding core payroll systems led reduction overall cost time Lead yearly open enrollment training sessions employees benefit program updates Work outside vendors enhance employee programs Support 285 employees levels, including executive leadership Conduct new hire orientation ensure proper paperwork complete Create monthly weekly headcount reports executives Arrange travel itineraries candidates new hires Manage maintain time attendance records HRIS administrator Enter payroll maintenance Provide on-site training Event coordinator Ex-patriate liaison Ceate yearly compensation spreadsheets executive review Communicate effectively employees email Intranet announcements Maintain company congratulatory gift programs dinners much more... Server October 2009 January 2011 Company Name － City State Coordinated ticket times executive chef; Managed multiple tables guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks expos bussers; Maintained professional attitude high-pressure situations; Trained dozens waiters waitresses essential serving skills; Averaged 18%-25% tips based sales Server July 2004 October 2009 Company Name － City State Coordinated ticket times executive chef; Managed multiple tables guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks expos bussers; Maintained professional attitude high-pressure situations; Trained dozens waiters waitresses essential serving skills; Averaged 18%-25% tips based sales Instructor August 2004 August 2006 Company Name － City State Instructed two first year University French classes; Created administered assignments exams; Recorded grades using Blackboard system; Led study groups achieve maximum results; All students successfully completed course C above; Recommended instruct two course prep second year; Recommended instruct second level summer school course; Required take three graduate courses conjunction instructing two courses; Held least six office hours per week. Education Bachelor Arts Business Translation/French 2004 Northern Illinois University － City State GPA: GPA: 3.8 Business Translation/French Skills Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive customer needs, Ultimate Software Payroll HRIS expertise, Kronos Time Attendance expertise, Paychex proficient, NETtime proficient",HR
"MEDIA SPECIALIST II Professional Summary I want continue embark progressive career path, building successful public relations communications programs continued success implementing media relations plans designed expand market awareness. I develop communications strategies build key relationships stakeholders constituents create innovative initiatives, foster create strategic partnerships alliances. Core Qualifications Organization Image Control Public Relation Initiatives Information Dissemination Social Media Management Media Production (Adobe) Communications Experience 05/2014 Current Media Specialist II Company Name － City State As Media Specialists II I develop implement public information programs inform citizenry activities, programs, services, objectives San Bernardino Probation Department. I maintain develop content department's website assist media requests. I also develop implement electronic social media policy practice. This position requires I create prepare media public presentations, evaluate effectiveness coverage public information activities outreach. I design, coordinate direct promotional projects; serve department's lead photographer videographer. 01/2008 07/2015 Owner/Operator Company Name － City State (officialnxp.com) freelance marketing media production firm. I coordinate group independent freelance production professionals provide television production, marketing materials, event coordination web media modules. As owner main duties include marketing research, message customization, media production. Under company I also freelance camera tech ESPN Fox Sports South. 01/2008 01/2010 Assistant Program Director Company Name － City State As assistant program director I coordinate local public access channel programming. This includes scheduling programs run, writing producing original programming, marketing channel citizens Pitt County soliciting organizing local producers creation programming. 01/2002 01/2008 Public Information Officer Company Name － City State As Public Information Officer (PIO) I served communications liaison media, county staff, Government officials citizens order facilitate timely dissemination information programs, services, activities. The office also responsible maintaining operating local PEG Access Channel Pitt-TV. As PIO I responsible creating, editing scheduling programming Governmental Education portions channel. The office coordinates press coverage major functions County managed special event planning. Public Information produced County publications staff community including videos, newsletters, brochures, calendar events, annual report. I also served content manager www.pittcountync.com. I managed administrative functions office, included administration $200,000 annual budget. 01/2001 01/2002 Communications Specialist Company Name － City State Increased visibility County services developing producing video, radio, web programming enhanced vehicles information disseminated. Coordinated redesign County web site. I developed internship program college students focused media development within communications field. Created first interactive employee electronic newsletter. 01/1999 01/2001 Associate Producer Videographer Company Name － City State I organized story schedule 6 p.m. 11 p.m. newscasts write story scripts newscasts website. I also produced video special projects promotions. Education 1999 Bachelor Science (BS) Mass Communications Marketing/Public Relations East Carolina University － City State Mass Communications Marketing/Public Relations 1997 Associate Art Science (AAS) Pre-Liberal Arts Computer Science Pitt Community College － City State Pre-Liberal Arts Computer Science Professional Affiliations Capio (California Public Information Officers) Interests My interest activities grounded within creation audio visual arts, photography, videography, graphic arts. Additional Information Interests My interest activities grounded within creation audio visual arts, photography, videography, graphic arts. Skills Administrative Management functions, Website Management, Image Control, Governmental Relations, Public Information, Media Production, Marketing, Publication Design, event planning, Cable Television Franchise Coordinator",DIGITAL-MEDIA
"DIGITAL MEDIA INTERN Summary Competent reliable professional seeking internship co-op position allow apply education enthusiasm professional, mutually beneficial, growth-oriented business environment. Experience 01/2017 Current Digital Media Intern Company Name － City State Researched implemented use immersive technology like Oculus Rift, HTC Vive Samsumg VR Florida International University's Virtual Reality Lab Collaborated production post-production 360 video content Published article inter-displinary play focused Sea Level Rise FIU's Inspicio Magazine 09/2015 06/2016 Marketing assistant Company Name － City State Assisted Product Managers launch new products Participated weekly customer briefings team meetings Supported marketing team advertising new products Social Media Gained useful knowledge financial statements leveraged finance team enhance daily business operations. 08/2014 12/2014 Project Engineer Assistant Company Name － City State Assisted project engineer, accounting, superintending staff daily duties Collaborated construction observation, staking, administration duties 12/2013 06/2015 Sales Associate Company Name － City State Ensure high levels customer satisfaction maintaining excellent sales service Assess customers' needs provide assistance information product features Education Training Spring: 2018 Bachelor Science Digital Media Communications Florida International University － City State GPA: 3.2 Languages Fluent English Spanish (writing speaking) Skills Proficient Adobe Photoshop Adobe Premiere",DIGITAL-MEDIA
"APPAREL PRODUCTION MANAGER Executive Profile Creative Apparel Production Manager adept product development design change cost tracking adhere budgetary guidelines. Proficient use design software expedite project completions. Specialize applying creative approaches design managing daily production staff activities. Professional Experience August 2013 Current Company Name City State Apparel Production Manager Set production schedules established production specifications. Checked finished apparel size accuracy. Performed fabric tests ensure quality compliance. Oversaw daily facility activities. Ensured facility maintenance procedures followed. February 2009 August 2013 City State Apparel Production Manager Reviewed production sketches. Periodically updated production specifications. Set team objectives. Addressed quality control issues. September 2006 November 2008 Company Name City State Apparel Production Manager Reviewed equipment performance reports. Maintained contact clients ensure timely fulfillment orders. Prepared purchase orders invoices budget reports. Routinely inspected staff work areas. May 2005 September 2006 Company Name City State Apparel Production Manager Coordinated offices ensure consistency apparel production. Set monthly production quotas tracked production real-time. Oversaw inventory fabric related supplies. Prepared sales samples per client requests. Education 2005 University California City State Bachelor Science Applied Management Applied Management 2009 University California City State Bachelor Science Business Administration Business Administration Want more? Check examples. See More Examples Skills Adobe Photoshop, budget, client, clients, design software, facility maintenance, inventory, multitasking, product design, quality, quality assurance, quality control, real-time, sales",APPAREL
"SOCIAL MEDIA PRODUCER Objective Expand career television, broadcasting, and/or film industry. Professional Experience Social Media Producer Nov 2016 Current Company Name － City State Produce content Instagram Facebook Set clear content objectives Videographer Photographer Film, edit upload Social Media Sites. Photographer, Videographer, Editor Feb 2016 Current Company Name － City State Shoots still photography individual hire weddings, fitness shoots, headshots, family portraits, real estate, etc. Camera Operator weddings, short films, short documentaries, YouTube, vlogs etc. Edit shoots, photography video using adobe avid producing quality work individual use. Club Coordinator May 2007 Nov 2016 Company Name － City State Billing, member updates, data entry, reports, Excel sheets, Microsoft outlook, payroll, Aphelion, Money Movers, Paychex, Quick Books. Collect bank account information, credit card information, well cash memberships re- occurring payments. Multitask regularly answering phone calls working members staff. Greet customers smile implement friendly company culture. Supervise, direct encouraged team members stay top task. Education Bachelor Arts Television, Film Media Studies June 2016 California State University Los Angeles － City State Associates Arts Degree 2009 Riverside Community College － City State Certifications Avide Media Composer Certified Skills Extremely productive high volume, high stress, environments Proficient use PC Mac desktops (Own 2015 MacBook Pro) Skilled Windows IOS Adobe- Premiere, After Effects, Photoshop Avid Media Composer- Avid Media Composer User Certified Can easily navigate, upload post Social Media Sites Self-starter attitude possessing excellent time management skills Efficient using DSLR's (Can operate cameras well) Excellent written verbal communication skills eye detail Efficient troubleshooter Productive problem solver Can type 72 wpm Competent use Microsoft Word, PowerPoint, Excel, Outlook.",FITNESS
"CUSTOMER SERVICE REPRESENTATIVE Summary To obtain position enable use organizational skills ability work people, stable environment lead lasting relationship. Experience January 2014 Current Company Name － City State Phoenix Aviation provided extensive knowledge aviation amongst multiple product lines; remaining task oriented working team member. I currently work Agriculture, Commercial Aircraft, Commercial Airport, Airline product lines. Having knowledge multiple product lines asset, I able assist multiple underwriters underwriter assistants throughout company. Issue new business renewal binders, endorsements, mid-term changes may occur, maintaining monthly reports commercial airline policies. Assist brokers daily basis concerns questions concerning policies, certificates, loss runs, invoices, endorsements Agriculture, Commercial, Airline products. Familiar intranet internet based systems incorporate paperless process. I received numerous awards going beyond manager multiple underwriters. Customer Service Representative February 2013 January 2014 Company Name － City State AIG Aerospace provided knowledge aviation ability assist brokers; also working part team providing best customer service. Having knowledge aviation useful assessing aviation risk, includes aircraft specifications, reviewing pilot experience, etc.; produce computer-generated quotes binders. Issue endorsements, binders, policies light general aviation aircrafts also maintain renewals continuing basis updating underwriter information renewal proposals. Manage respond brokers daily basis concerns questions regarding accounting, underwriting, renewals, policy terms conditions, non-ownership program, providing training brokers regarding external quote system. Familiar intranet internet based systems incorporate paperless process. Research corrected premium discrepancies offsetting balances accounting system. Device Support Center Manager January 2008 Current Company Name － City State Flextronics provided managerial skills needed supervise, communicate, manage overall performance staff store. Analyze daily reports data received, giving recommendations, developing strategy plans improve quality quantity company. Taking inventory supplies, mobile devices, accessories store documenting daily transactions. Mobile devices become important aspect culture therefore necessity customer's problems resolved soon possible. My experiences given ability expertise train employees, staying abreast AT&T mobile devices latest technology. At Flextronics, mandatory quotas must met monthly achieve support center goals, visions objectives. I aptitude achieve goals independently group setting; able motivate others. I excellent multi-tasking maintaining flexibility. My daily duties consist assisting customers person phone. My verbal communication skills allow effectively communicate Flextronics position, listening asking questions meet customer's needs. I empathy listening others; educating customers devices resolving issues. My written communication skills another essential part daily duties Flextronics. For every customer comes store account must annotated. The annotations must include customer's name, issue, troubleshooting steps performed, results steps, resolution issue. My organizational skills invaluable within device support center. Due abundance customers wireless devices. It imperative organized especially dealing customers proprietary information. These skills help efficient supervising managing employees; remaining attentive customer. I awarded employee month five months. Along numerous emails phone calls positive feedback customers. I also sent Shreveport, LA expertise assist employees customers. Education Baccalaureate Science Business Administration/Marketing 2008 Business Administration/Marketing University Louisiana Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills",AVIATION
"CONSTRUCTION WORKER Summary Hardworking shipping receiving clerk familiar aspects logistics, shipping receiving general warehouse operations. Highlights Logistics Shipping receiving Punctual reliable Detail oriented Adaptive team player Strong problem solver Multi-tasker Fluent Spanish Experience Construction Worker October 2011 Current Company Name － City State Completed residential commercial construction projects minimal supervision. Retail Associate November 2012 September 2013 Company Name － City State Offered exceptional customer service differentiate promote company brand. Balanced needs multiple customers fast-paced retail environment. Prevented store losses using awareness, attention detail integrity Facilitated quarterly physical inventory counts. Quality Assurance Clerk August 2006 September 2011 Company Name － City State Answered customers questions addressed complaints person via phone. Resolved delivery issues carriers, warehouses customers. Documented pilfer damaged inventory. Presented customers bills, receipts collected payments shipments picked up. Organized scanned inventory minimizing company loss. Monitored shipments guarantee on-time delivery. Forwarded client-related quality service issues appropriate manager resolution. Package Handler August 2005 August 2006 Company Name － City State Worked rapid pace meet tight deadlines. Cleared damaged items loading freight. Redirected organized outbound shipments. Operated powered pallet jacks forklifts safely, 0% incident rate. Education High School Diploma 2005 Moneta High School － City State Skills Energetic work attitude, following directions, able lift 75 lbs, organized, responsible, strong work ethic, dependable, reliable",CONSTRUCTION
"CLAIMS SERVICE MANGER Professional Summary Service-oriented manager delivers high quality customer service accurately assessing client needs recommending useful policies products. Excellent investigation attention detail skills. Skills Property insurance Report development Critical thinking Project planning Types [Number] WPM Work History 05/2014 Current Claims Service Manger Company Name – City State 11/2005 10/2008 Associate Claims Adjuster Company Name – City State 04/2012 05/2014 Casualty Auto Adjuster II Company Name – City State Investigates, evaluates, negotiates adjusts moderately complex auto claims presented insured confirm coverage, Determine legal liability equitably settle/defend compliance state regulatory requirements. Works limited supervision Perform work assignments problem resolution. Recognizes life events, understands member's needs provides advice order Deliver appropriate solutions members. Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) members third-party customers. Adjusts moderately complex auto claims. Severity claims includes soft tissue losses involving neck injury, back injury, PIP/Med Pay. Acquires applies intermediate knowledge P&C insurance industry products, services, processes include P&C insurance policy contracts coverages, USAA claim handling process procedures. Collaborates team members resolve issues identify appropriate issues escalation. Partners and/or directs vendors internal business partners facilitate claims resolution. Contributes business goals, performance metrics effectively uses tools technology. Supports workload surges and/or Catastrophe Operations needed include working significant overtime designated CATs. USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy. 08/2004 09/2004 Auto Adjuster Company Name – City State Investigate, adjust settle, complex auto, mobile home, boat, motorcycle claims Maintained diary management field inspections Completed inspection appointments within CAT database Triaged damage proper handling Schedule tow appointments salvage appointments customers Issued payments proper closing Set hard files proper documentation storing. 07/2001 12/2004 Claim Representative Company Name – City State Investigate, adjust, pay claims call center environment. Consistently provide demonstrate superior customer service. Handle process calls detailed accurate manner. Complete coverage investigations ensure proper coverage limits applied Interpret policy information provide coverage glass damage Take recorded statements Adjust determine liability Negotiate glass shops vendors order obtain fair reasonable price. 04/2001 10/2008 Associate Claims Adjuster-Settle Loss Company Name – City State 12/2004 05/2005 Immediate Response Unit Representative Company Name – City State Education Current Master Science Criminal Justice Sul Ross State University City State 1 2011 BA Criminal Justice Sociology Our Lady Lake University Criminal Justice Sociology Minor Sociology 1 1998 Eagle Pass High School Courses include: Criminal Law, Criminal Investigations, Theories Criminal Justice, Corrections, Crimes Children Adults, Tort Liabiity 2011 Bachelor Arts Criminal Justice Our Lady Lake University City State 2011 Internship Medical Death Investigations Bexar County Medical Examiners Office City State Assisted on-duty Bexar County Medical Investigator collection information pertaining scene investigations, interview witnesses, physicians, police officers relatives Scene photographs intake photographs morgue check-in Evidence collection scene investigations Log count medications Office duties include faxing medical records, police reports, answering telephones delivering reports Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury. Affiliations Student Associate Member Association Certified Fraud Examiners. Certifications TX Casualty Property License Skills C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent Spanish, supervision, telephones, phone Additional Information ""John's outstanding client focus led USA Bank branch outperform others surpass annual profit goals."" Henry Adams, Financial Manager, USA Bank",AUTOMOBILE
"HR ASSISTANT/PAYROLL Highlights Paychex, Mastertax, ABRA, Time Star, InfoTronics, Store Master, Dominion, QuickBooks Ceridian, PeopleSoft, SAP, Microsoft Word, Excel PowerPoint, Crystal Reports Experience HR Assistant/Payroll Company Name － City State Human Resources professional offering 15 years combined HR payroll experience manufacturing academic settings Accurate timely preparation employee payroll, payroll tax information, employee benefits administration Highly effective employer representation unemployment claims hearings. 01/2014 01/2014 Payroll Benefits Coordinator Company Name － City State Process weekly payroll 100 hourly salaried Associates Garnishment, Levy Child Support processing Compile weekly labor hours Enter new hire information HRIS/Payroll system Assist Annual Benefits Open Enrollment Process employee status changes payroll, personnel, benefit records Respond Unemployment claims Establish written policies procedures Assist employee conflict resolution Worker's Compensation accident reporting Maintain Company-wide OSHA 300 OSHA 300A. 01/2013 01/2013 Assistant Office Manager Company Name － City State Calculate daily timesheets Enter new hire information HRIS/Payroll system Process employee status changes Respond Unemployment claims Maintain OSHA 300 OSHA 300A Worker's Compensation accident reporting, loss time tracking Process monthly billing Process customer payments Generate purchase orders Maintain HRIS/Payroll system Process invoices payment. 01/2012 01/2013 HR Assistant/Payroll Company Name － City State Process weekly payroll 100 hourly salaried Associates Garnishment, Levy Child Support processing Compile weekly labor hours Enter new hire information HRIS/Payroll system Assist Annual Benefits Open Enrollment Process employee status changes payroll, personnel, benefit records Respond Unemployment claims Establish written policies procedures Assist employee conflict resolution Reviewed applications identified potential candidates position openings Worker's Compensation accident reporting Maintain Company-wide MSDS documents, OSHA 300 OSHA 300A Coordinate quarterly meetings. 01/2009 01/2012 Safety Benefits Coordinator Company Name － City State promoted position 2009) Determine monthly benefit eligibility Maintain benefit HRIS system Determine quarterly 401k eligibility Monthly audit medical, dental voluntary insurance products Process 401k Benefit Event Notices Record Associate customer accidents Maintain OSHA 300 log annual OSHA 300A multiple locations Maintain Company-wide MSDS documents Worker's Compensation General Liability accident reporting investigation Conducted annual safety training Coordinate monthly random drug screens Respond Unemployment claims, effectively represent WESCO Unemployment hearings Assist Annual Benefits Open Enrollment Coordinate annual Recognition Luncheon Assist employee conflict resolution Establish written policies procedures. 01/2004 01/2009 Payroll Human Resources Assistant Company Name － City State Process weekly biweekly payroll 300 hourly salaried Associates Garnishment, Levy Child Support processing Compile weekly labor hours Enter new hire information HRIS/Payroll system Process employee status changes payroll, personnel, benefit records Compilation distribution performance reviewsto multiple locations Transfer weekly payroll direct deposit file Process weekly 401k payments outside vendor Timely accurate reporting new hires State MI Respond Unemployment claims, effectively represent WESCO Unemployment hearings. 01/2002 01/2004 Human Resources Payroll Assistant Company Name － City State Primary contact Human Resources Corporate Payroll Prepare distribute disciplinary actions unionized manufacturing plant Maintain daily attendance records Reviewed applications identified potential candidates position openings Assist generating Union layoffs recalls Maintain accurate confidential employee files Coordinate Annual Service Award Program. 01/2001 01/2002 Payroll Tax Analyst Company Name － City State Computed 200 quarterly unemployment tax returns every state Continental U.S. Compiled withholding information weekly tax deposits made via EFT Examined tax information file monthly quarterly withholding returns states localities Compiled divisional information complete quarterly annual Federal filings Analyzed information annual reporting Federal, State local government. 01/1999 01/2001 Payroll Clerk Human Resources Assistant Company Name － City State Compiled information calculate bi-weekly payroll 200 employees Prepared information quarterly Federal tax returns, sales use tax, State local reporting Coordinated open enrollment health care benefits Ensured correct paperwork timely filed Workers Compensation claims Researched employee records analyze unemployment eligibility Calculated field trip information billing back classrooms Confirmed retirement information monthly reporting State Michigan Maintained direct deposit system. 01/1996 01/1999 Payroll Clerk Human Resources Assistant Company Name － City State Calculated weekly payroll 350 employees Determined eligibility health care benefits company-wide, including accurate maintenance information Liaison 400 employees health care insurance company Maintained necessary materials required conduct new hire orientations Reviewed applications identified potential candidates position openings Researched employee information complete unemployment determination Filed New Hire reports meet State compliance Reviewed weekly uniform billing 200 employees, including verification correct billing submitted credits Developed spreadsheets track employee reviews, insurance, holiday pay Enabled accurate payroll information extracted spreadsheets. Education B.B.A Human Resources Human Resources MIOSHA Level One Certification Baker College General Industry Certification Macomb Community College － City State Skills ABRA, academic, Benefits, benefits administration, billing, bi, Ceridian, conflict resolution, Crystal Reports, HRIS, Human Resources, HR, insurance, Process invoices, local government, materials, meetings, Excel, PowerPoint, Microsoft Word, Payroll, PeopleSoft, performance reviews, personnel, policies, QuickBooks, reporting, safety, sales, SAP, spreadsheets, tax, tax returns, written",HR
"Kpandipou Koffi Summary Compassionate teaching professional delivering exemplary support assistance teachers students. Display exceptional Communication problem solving skills. Experience office administration public speaking. Attentive adaptable, skilled management classroom operations. Effective leveraging student feedback create dynamic lesson plans address individual strengths weaknesses. Dedicated responsive team leader proven skills classroom management, behavior modification individualized support. Personable experience using relationship-building cultivate positive client, staff management connections. Highly-developed communicator outstanding skills complex problem-solving conflict resolution. High-performing Administrative Assistant offering experience working diverse client base delivering exceptional results. Polished managing client relations, managing vendor relationships. Results-driven assistant track record excelling fast-paced office environments. Career-minded talents preparing reports, taking messages sorting routing mail. Comfortable working fast-paced, demanding office environment. Energetic reputable individual possessing strong work ethic, professional demeanor superb initiative. Exceptional customer service decision-making skills. Service-oriented individual expertise preparing modifying documents, coordinating meetings trips preparing responses behalf company. Committed establishing stellar rapport clients diverse backgrounds. Meticulous systematic Administrative Assistant skilled organizing, planning managing daily clerical needs. Bringing solid expertise coordinating documents, reports records, handling correspondence managing deliveries. Skilled oral written communication, team leadership relationship-building. Comfortable working alone teams accomplish on-time accurate clerical tasks. Punctual Administrative Assistant known terrific work ethic dynamic communication skills. Adept preparing correspondence, memoranda reports draft final form. Skills Superb communication verbal written. Reliability self sufficiency. Strong work ethic. Organizational problem solving skills. Team player multi tasker. Career minded, result driven, goal oriented. Adaptable, positive, eager contribute capacity. Microsoft Office Fluent French English Experience Assistant Teacher City State Company Name Jan 2010 Jun 2011 Implemented lesson plans class 30 students. Prepared, duplicated collected teaching materials help students better understand learning concepts. Helped students take advantage available subject matter study resources. Classroom restocking, support management operations. Arranged led activities students, including small group individualized instructions. Assisted teachers lesson preparation, curriculum implementation, testing. Assistant Manager Intern City State Company Name May 2006 Sep 2006 Spearheaded training initiatives improve employee performance bottom-line business results. Generated reports assess performance make adjustments. Increased customer base market share promoting product diverse channels. Optimized productivity, streamlined program efficiency, boosted profitability. Supervised trained customer service team members provide exceptional service, driving retention satisfaction. Remained calm professional stressful circumstances dealing unhappy customers, effectively diffusing situations. Addressed internal customer-related issues day affected strategic resolutions. Junior Editor City State Company Name Sep 2004 Sep 2006 Determined appropriate page budgets layouts guide word count parameters, optimize use images graphics well maximize impact within allotted space. Evaluated reporter stories, shaped content helped improve overall work quality careful review, detailed editing constructive feedback. Developed deepened positive relationships writing, design production team members improve communication collaboration. Handed story assignments, directed content meetings evaluated submitted pieces manage overall tone execution work. Decided readiness articles publication approved final versions. Edited, rewrote prepared numerous pieces per week adjusting reading level make understanding articles easier interesting. Oversaw layout design worked production team members complete fresh monthly publications Education Training MBA Marketing IGlobal University Jun 2015 City State Major Marketing Completed coursework BBA Business Administration Golden Gate University Jun 2011 City State International Student Scholarship Recipient Minor International Business Associate Arts Suffolk University Jun 2007 City Associate International Business Business Administration",TEACHER
"SALES SUPERVISOR SALES EFFECTIVENESS Summary Experienced sales supervisor recognized training facilitator 25 years sales experience Utility Industry. Proven track record implementing successful sales programs exceed Team Company goals. ​ ​ Highlights Microsoft Dynamics CRM subject matter expert Chosen represent Sales CRM Product Owner 2018 product upgrade Certified facilitator 7 Habits Highly Effective People LEED certified (one three time PNG) Commercial Sales Person Year 2008 (Piedmont Natural Gas) Excellent communication skills Self-Motivated highly driven succeed GSA committee member facilitator final product implementation Established track record exceptional sales results Experienced Project Management utilizing sales systems Agile Trained Experience Sales Supervisor Sales Effectiveness 11/2015 Current Company Name City State Led virtual team 6 full time Sales Support Coordinators. Managed Partner financing legacy PNG. Integrating (in process) Duke Gas Sales Piedmont Natural gas Sales Implemented procedure aid Project Management Implemented additional responsibilities team monitoring evaluating productivity levels bandwidth Developed 'Welcome Package' send Residential builders Maintained, updated developed policies procedures Sales team Converted forms, letters agreements electronic versions Developed Sales training materials sales reps, supervisors managers As CRM expert, I work closely newly created IT group ensure health product Currently working Integration project Product Owner CRM ​ Sales Supervisor 11/2012 11/2015 Company Name City State Supervised monitored daily activities ten outside Sales Representatives ensure sales company strategic goals met compliance company policy. Mentored, coached, trained motivated team ongoing development Led team successful meeting exceeding team goals Sought ways improve work processes increase skill levels knowledge team. Self taught advanced ways utilize CRM quickly became subject matter expert. Helped build develop training manual new sales representatives SouthWest Region, reviewed enterprise wide potential use. Gave presentations builders, construction managers superintendents review on-line service installation request process, meter placement guidelines solicit ways improve communications. Commercial Sales Representative 04/2006 11/2012 Company Name City State Executed strategies ensure natural gas growth new existing commercial customers Charlotte market. Networked business leaders, architects, engineers, contractors owners promote company's products services. Recognized ability develop maintain quality customer business relationships. Consistently met exceeded set territory goals. Became LEED certified 2009; one three employees time certification. Was named Commercial Sales Person Year 2008. Residential Energy Specialist 03/2006 04/2006 Company Name City State Systematically strategically worked assigned territory ensure use natural gas residential homes developments Quickly promoted Commercial market within Company. Industrial Power Representative 07/1986 03/1993 Company Name City State Responsible one half Mecklenburg County Industrial customers promote products services Company. Identified new opportunities off-peak shaving, Standby Generation, Interruptible Power time-of-day rates. Consistently met exceed assigned goals. First female, non-engineer hold position Commercial Power Representative 08/1984 07/1986 Company Name City State One three reps covering Mecklenburg County's small large commercial customers promoting energy management peak shaving opportunities. Developed training material trained employees newly formed group Call Center handle commercial customers exclusively. Residential Rep 01/1983 01/1984 Company Name City State Promoted energy management Charlotte area Selected attend prestigious Commercial 6 week training course Active member Charlotte Home Builders Association Regional Training Coordinator Residential Representative 06/1980 03/1983 Company Name City State Regional Training Coordinator 06/1980 01/1983 Company Name City State Facilitated three day workshops new hires Identified, developing facilitated training Sales Business Area Representatives Education Training Bachelor Arts Psychology East Carolina University City State USA Psychology Computer Skills S2K (CIS billing), Accounts Payable (CAPS), Microsoft Dynamics CRM, GSA Lite, Microsoft Office Suite, Acrobat Pro, Sales Solution Selling Activities Honors Charlotte Homes Builders Association, past Board Member Commercial Sales Person Year 2008 (Piedmont Natural Gas) LEED certified 2009",SALES
"CONSULTANT Executive Profile Marketing Executive offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader entrepreneurial attitude. Desires high-level position professional corporate environment. Skill Highlights Hubspot/SEO Marketo Google Analytics/PPC Wordpress Salesforce.com Project Management Basecamp JIRA MS Project Trello Core Accomplishments Project Management: Introduced SCRUM marketing team, resulting 15% increase productivity. Created metrics-based reporting marketing sales teams track conversions. Human Resources: Spearheaded new-hire program increased retention. Operations Management: Initiated geo-local landing page PPC strategy, resulted 35% lift conversion within million dollar per month budget. Handled SEO strategies related creating successful advertising new dealer program growing affiliate channel 44%. Staff Development: Launched well-received refresher program professional development courses staff. Created self assessment rubric measuring growth. Professional Experience Consultant Jan 2015 Jan 2016 Company Name City State Created new revenue streams via LinkedIn Meetups. Generated new business inbound lead generation campaign. Captured local market share small business clients partnership referral program. VP Marketing Oct 2012 Jan 2015 Company Name City State Spearheaded mega PPC campaign, resulting 53% increase revenue year year. Generated new business SEO PR campaigns. Created new revenue streams cutting unnecessary expenditures $89,000. Held accountable daily goals 150 systems, often exceeded. Improved customer experience via Website relaunch mobile Ecommerce implementation. Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate customer base marketing. Trained sales pods new product rollouts provide rebuttals based product knowledge competitor intelligence. Director Marketing Jun 2011 Sep 2012 Company Name City State Generated increased revenue 45% acquiring upselling clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, Bank America. Developed directed strategy launch new viral campaign based entirely shoestring budget yielded 1,500 participants. Instituted project management allow clients manage campaigns effectively, increasing productivity 15%. Coordinated corporate events Mayor Fox Charlotte, CBI (non-profit) clients. Negotiated client contracts including: terms conditions, pricing services including customized, digital strategies clients. CEO/Client Success Officer Jul 2006 May 2011 Company Name City State Liaised clients ensure 100% satisfaction including first call resolution (98% FCR). Conducted sales implemented marketing plans local PR strategies increasing impressions 200%. Designed implemented digital marketing projects time budget. Ensured monthly rent paid time pursued delinquent payments timely manner. Director Marketing Jun 2009 Feb 2010 Company Name City State Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics leverage multi-million dollar budgets. Full redesign/rebrand Ecomm implementation Dental, Medical, Veterinary Special Markets. Developed SEO friendly, Social Media enriched site Henry Schein. Conducted usability, beta multivariate testing new site launch. Interactive Consumer Marketing Manager Nov 2008 Jun 2009 Company Name City State Developed directed strategy launch new Optimum Auto product became #1 market place next 11 months launch. Solely drove online traffic PPC SEO resulting $4 million Auto sales 3 months. Branded Optimum Homes campaign launched promotions, blog multi-media drive revenue 60%. Executed hands-on SEO/SEM/PPC/SMO optimization large company sites, email campaigns analytics newsletters, Press Releases Ad placement. Education Master's Degree Arts English, Business Multicultural Education Stony Brook University City State GPA: GPA: 4.0 English, Business Multicultural Education GPA: 4.0 Six Sigma Black Belt Certified Project Management MSI Bachelor's Degree English Hofstra University City State English Languages Fluent French Creole, Proficient Spanish Russian Interests Golf, volleyball, cooking, boating. Publications Published: August 2009's Search Engine Strategies Magazine (SES) article entitled, ""SMS vs. WAP"" *Published: Front Page June 2009's Search Engine Strategies Magazine (SES) article entitled, ""What Web 3.0?"" 2 page article page 28 *Published: Front Page May 2009's Search Engine Strategies Magazine (SES) article entitled, ""Widget World,"" full page article page 22 *Business Leader Magazine page 35-Mover Shakers article bio Additional Information HONORS Deans List, Academic Scholarship, Published Poetry, Nominated International Society Poets Poet Year award 1999, Invited read poetry receive ""International Poet Merit"" Award Medallion ninth annual International Society Poets Convention Symposium Washington, DC. ACHIEVEMENTS Radio Guest Business Leader radio; October 2013 Nominated Charlotte's Leader's Under 40- Class 2, January 2012 WINNER Charlotte Triad ""Movers Shakers Award 2011,"" presented Business Leader Magazine. Radio Asked Guest Speaker Steve Jobs, MACTECH Conference Nov, 2010. VOLUNTEER/CHARITY WORK Assistant Scout Master Boy Scouts America, Troop #565, American Heart Association Red Cross. Pay It Forward National campaign MSU, University Florida University Southern Alabama. Mentor young entrepreneurs MicroMentor.org- May 2015-current. Skills Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, writing proposals.",CONSULTANT
"BUSINESS DEVELOPMENT MANAGER Highlights BUSINESS DEVELOPMENT SKILLS Identify capitalizing opportunities. Understanding customer requirements. Networking professional manner. Developing key relationships. Identifying important decision makers. Maximizing revenue every opportunity. Knowledge get past screening processes able contact important decision makers. MANAGERIAL SKILLS Comprehensive understanding internal processes organizational structure businesses. Understanding key business drivers. Analyzing solving problems. Taking charge long term projects. Able review time resources spent prospect client return investment. Taking responsibility personal development. Experience January 2014 Current Company Name City State Business Development Manager Manage new existing accounts develop fullest potential ensure consistent recurring revenues. Also charge providing clients service continually delivers significant value meets needs. Duties: Generating new business face face meetings phone. Identify prospective clients contacting them. Replying prospective new current client enquiries timely accurate manner. Making high number daily outbound calls prospective new clients. Completing documentation administrative records, fully accurately. Maintaining database contacts. January 2012 January 2014 Company Name City State Business Development Manager Manage new existing accounts develop fullest potential ensure consistent recurring revenues. Also charge providing clients service continually delivers significant value meets needs. Duties: Generating new business face face meetings phone. Identify prospective clients contacting them. Replying prospective new current client enquiries timely accurate manner. Making high number daily outbound calls prospective new clients. Completing documentation administrative records, fully accurately. Maintaining database contacts. January 2009 January 2012 Company Name City State Finance Director/Accounting Manager Guided finance staff, vendors, Chapter personnel performing day-to-day finance department activities, including accounting, reporting, billing, credit card processing, collections, cash management, budgeting, forecasting, payroll, accounts payable, accounts receivable, human resources, five office locations. January 2007 January 2009 Company Name City State Budget/Project Accountant Coordinated led annual budget process. Developed managed maintenance budget monitoring evaluation systems. Analyzed budget patterns project expenditures based statistical data. Conferred internal external administrative offices ensure compliance required procedures. Provided instruction answered questions relating budget procedures liaison departments. January 2006 January 2007 Company Name City State Accountant Performed full spectrum accounting functions, including audit testing preparing tax returns individuals businesses. Conducted monthly bookkeeping duties numerous companies. January 2000 January 2005 Company Name City State Manager Directed staff providing specialized cosmetic services clients. Led efforts build long-term customer relationships ensure customer satisfaction. Provided educational support salon staff members. January 2000 January 2000 Company Name City State Merchantainment Cast Member/Intern Assisted store-wide functions, including customer service, sales counter/cashiering activities, stocking, merchandising, inventory control, loss prevention, problem resolution, one 13 Colorado State University students chosen participate internship. January 1997 January 2000 Company Name City State Telemarketing Agent Selected serve member initial outbound sales team. Performed inbound outbound sales functions. Education Colorado State University City State US Master Organizational Leadership Human Resources Leadership Colorado State University-Global, Denver, CO Master Organizational Leadership Human Resources, In Progress Colorado State University City State US Master Business Administration Business Administration Colorado State University-Pueblo, Pueblo, CO Master Business Administration, Degree Plus Program Bachelor Business Administration Accounting Bachelor Business Administration Accounting, Degree Plus Program Bachelor Business Administration Management/Marketing Professional Affiliations National MS Society, Colorado-Wyoming Chapter, Denver, CO Skills Clients, Satisfaction, Accounting, Sales, Accounts And, Business Development, Database, Documentation, Existing Accounts, Outbound Calls, Human Resources, Accounts Payable, Accounts Receivable, Billing, Budgeting, Cash, Cash Management, Collections, Credit, Credit Card, Finance, Forecasting, Including Accounting, Payroll, Accountant, Inbound And Outbound, Sales Team, Telemarketing, Budget, Liaison, Maintenance, Audit, Bookkeeping, Tax Returns, Testing, Cashiering, Customer Service, Inventory, Inventory Control, Loss Prevention, Merchandising, Problem Resolution, Receptionist, Retail Sales, Sales Counter, Stocking, Drivers, Managerial, Networking, Marketing, Progress",BUSINESS-DEVELOPMENT
"DIRECTOR OF BUSINESS DEVELOPMENT Highlights Microsoft Word, Excel, Power Point Access. Solid skills internet retrieving information research. Experience Director Business Development Jan 2009 Current Company Name － City State Establish sales, marketing outreach within workers' compensation, law, health care vocational rehabilitation industries. Created entire business-to-business sales strategy marketing function business. Interact providers, third party administrators, insurance companies, attorneys referral sources. Make personal on-site visits educate train clients services. Promote business throughout Central Pennsylvania Philadelphia region. Develop maintain business relationships current prospective clients. Create presentations, e-mail online marketing campaigns, web site development print marketing materials. Director Jan 1997 Jan 2008 Company Name － City State Business Retention Expansion Program Directed Business Retention Expansion Program newly created position. Visited senior management 175 businesses year market EDC assess business needs local economy workforce. Visited businesses including health care, manufacturing, insurance real estate. Provided presented analysis key information resources. Key responsibilities included representing EDC regional community education training sessions, marketing program, developing prospect lists, securing visits, managing analyzing interpreting data. Assisted fundraising growing membership EDC. Coordinated volunteers researched leading companies Lancaster County target membership, assisted making visits calling prospective member businesses securing support. Established key contacts teams areas business community. Owner Jan 1995 Jan 1998 Company Name － City State Established gift basket business specializing corporate design. Responsible marketing, selling, creating customized gift baskets. Member networking group met monthly generate sales leads. Vice President Jan 1993 Jan 1997 Company Name － City State Managed government affairs activities 3000+ volunteer membership organization. Fast paced highly visible position accountable President. Supervised 4 employees three main areas Chamber addition Government Affairs. Member Senior management team responsible staffing personnel issues. Researched analyzed impact legislation regulations business community. Major issues worked included health care, product liability, workers' compensation law, unemployment compensation, safety transportation issues. Organized 120 volunteers throughout business, education workforce community. Coordinated volunteer committee initiatives provided guidance membership key business issues. Created special programs, activities, educational seminars membership Chamber. Responsible representing organization Harrisburg, monitoring federal, state local legislative activity, initiating political grassroots program effectively communicating Chamber's position issues general membership. Manager Jan 1992 Jan 1993 Company Name － City State Directed aspects government relations including organizing volunteers maintaining active presence Harrisburg. Lobbied Pennsylvania General Assembly key legislative regulatory issues, workers' compensation, healthcare, tort reform, unemployment compensation human resource workforce issues. Managed Executive Roundtable Meetings member company volunteers. Responsible organizing coordinating volunteers, guest speakers, luncheons, sales marketing meetings. Over 75 meetings held per year 200 professionals attending. Director Jan 1989 Jan 1992 Company Name － City State Established entire research function PBA newly created position. Developed in-depth analysis major issues impacting banking industry state federal level. Organized taught educational outreach seminars banking volunteers across state. Lobbied assisted directing PBA's Political Action Committee. Directed statewide economic development initiative collaboration Penn State Harrisburg. Education MBA Lebanon Valley College B.A International Studies Central Atlantic Intermediate School Banking Dickinson College Indiana University Pennsylvania International Studies Skills Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development Professional Affiliations Member, Professional Women's Forum Committee, Lancaster Chamber Commerce Industry Member, Fundraising Committee, Kids' Chance Pennsylvania Member, Leadership Team Central PA MS Society Executive Committee Member, Sweat-A-Fit Leadership Team",BUSINESS-DEVELOPMENT
"CONSULTANT Career Focus To obtain position area SAP Consulting, utilizing skills, academic background past work experience, thus encouraging career advancement growth organization. SYNOPSIS SYNOPSIS 7 years professional experience 5 yrs experience SAP Consultant 2 yrs Banking Financial Analysis Working Infosys Limited, Sunnyvale, CA, USA SAP Consultant SAP FI/CO since Oct 2010 Have involved 5 project implementations across various areas SAP FI/CO module Prior work experience includes 2 years domain experience Banking Financial analysis Yes Bank Ltd. India, Goldman Sachs, India Ocwen Financials, India Working California, USA (since Oct 2012) H1B Work Permit Experience Consultant 10/2010 Current Company Name City State 5 Yrs) Client: Is leading American multinational corporation headquartered Cupertino, California, designs, develops, sells consumer electronics, mobile devices, computer software, online services personal computers. Roles Responsibilities: Working Functional Consultant SAP FI/CO Module client. Involved 5 Project Implementations FI/CO Module presently working Module Lead 40 member Global FI/CO Support Maintenance Team. The typical role Functional Consultant project broadly involved Requirement Gathering, Preparation Design Document, carrying configurations coordination ABAP resources, Integration Testing, End User Training Documentation, Cut Over, Go-live Post Implementation Support Production Support Handover. Project Overview: Payment Consolidation System, vendor payment automation system involves multiple customized tools leveraging existing SAP Functionality enable automation unique complex business process involving payments multiple vendors addition transmitting key information frontend systems. SAP FI-CA (RMCA): Implementation FI-CA (RMCA) module implemented client specific business line involving mass business transactions. Have involved configuration system along integration Core SAP Module downstream reporting systems (SAP BW EDW) Revenue Recognition, process involving customization existing SAP Functionality enable calculation recognition deferred revenue creation relevant Subscription Service Oriented Contracts, enabling distinct calculations elaborate mix product offerings. Journal Voucher Workflow, web based utility enables manual postings various Accounting Postings Types, enabled SAP validations customized features addition scenario based multi level approvals Balance Sheet Reconciliation, web based utility helps business users perform period reconciliation balance sheet accounts meet internal statutory requirements fiscal close. Production Support Maintenance, supporting maintaining complete SAP FI/CO Landscape. The scope work involves limited key functionalities implemented General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes Sales Purchases, Vertex, Treasury, EBS, Collections Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, addition various customized utilities applications. Module lead 40 member Global FI/CO Support Maintenance Team Co-ordinating client providing acceptable solutions problems, queries raised client within predefined stringent time limit providing solution users. Corrections Enhancements made configuration settings different company codes per business requirements Involved Month End Quarter End Year End Close acivities involve monitoring system resolving close critical issues. Involved SAP Support Packs Enhancement Packs implementations Customizing configuration various areas IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes sales purchases, Asset Accounting, Basic setting Controlling, Cost Center Profit Center Accounting, Internal orders, Profitability Analysis, Integration FI MM SD. Creation G/L Masters, Cash Journals, House banks Maintaining Field Status Variant Posting Keys. Defining Fiscal year variant, Posting periods, Tolerance groups, Document types number ranges. Configuring Automatic Payment Program (F110). Involved Core user end user training preparation user manuals. SAP Expertise Have extensive experience Key SAP FI/CO functionaltities General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc. Have worked extensively FI-CA (RMCA) module implemented client specific business line involving mass business transactions. Have involved configuration system along integration Core SAP Module downstream reporting systems (SAP BW EDW) Worked extensivlely Revenue Accounting model. Enabling deferred revenue accounting various mix products Extensive knowlegde customized web based tools enable postings SAP additional approval route features. Have involed customized tools develeoped leveraging SAP HANA Functionalities Experience niche functionalities Electronic Bank Statements (EBS) Treasury Experience various standard customized FI Reports across functionalties integration SAP modules SD, MM BW Experience reading understanding ABAP Code. Relationship Partner 04/2010 10/2010 Company Name City Acquisition Small Medium Enterprises (SME) clients (with turnover INR 2500 Million). Furnish clients end-to-end financial solutions encompassing Financial Markets, Trade Treasury services, Corporate Finance, Account Services Term Loans focus towards Working Capital Requirements (such Cash Credit Limits, Letter Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.). Analysing financials rating clients financial non financial risk. Maintain portfolio quality proactive account management, Monitoring account conduct; undertake stock unit visits etc. Analyst 11/2007 06/2008 Company Name City Ensuring cash stock transactions client accounts accurate order minimize financial risk. Conducting in-depth analysis exceptions account timely resolution same. Asset level analysis funds monthly daily Net Asset Value (NAV) published. Preparing consolidated reports high net worth clients taking account internal external holdings. Associate 07/2006 07/2007 Company Name City Financial Analysis defaulted loans approving foreclosure. Initializing coordinating foreclosure defaulted loans. Ensuring timely completion active foreclosures. Education Degree/Certificate Institute Year Passing Percentage Finance 2010 International Management Institute City GPA: GPA: 3.047 Finance GPA: 3.047 2006 Sri Bhagawan Mahaveer Jain College Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI Mutual Fund (Advisors) Module NSE's Certification Financial Markets (NCFM) 2003 Sri Bhagawan Mahaveer Jain College DCM Shriram Consolidated Ltd. (New Delhi) Intern Bachelor Commerce Bangalore University Higher Secondary Certificate Personal Information 21st September, 1985 Additional Information ACHIEVEMENTS AWARDS ACHIEVEMENTS AWARDS Received Star Performer Award Infosys Limited Aug 2014, recognition excellenece overall performance client deliverables Received MFG-SAP Champion Award Infosys Limited Q2 FY 2012, specialized award recognize excellence SAP Area Received Muliple Spot Awards Infosys Limited recognition excellenece designated Project. Consistently received Best Rating Performance Appraisal Cycle Infosys Limited PERSONAL DETAILS PERSONAL DETAILS Date Birth: 21st September, 1985 Sex: Male Skills ABAP, account management, reconciliation balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow",CONSULTANT
"JOBS COORDINATOR ESTIMATOR Professional Summary [Job Title] management experience exceptional people skills. Versed [Skill set 1] [Skill set 2]. Desires challenging role [Job Title]. Core Qualifications Excellent interpersonal coaching skills Motivated Recruiting selection techniques Conscientious Proficient communicator Hiring recommendations Experience Jobs Coordinator Estimator August 2012 October 2014 Company Name City State Worked directly Payless manager's assigned area's store operation's, PNL shrink, store maintenance, recruiting store staff member's planning Competitive Analysis Performed competitive analysis make recommendations future Payless company growth. Assisted 130 Payless ShoeSource store opening's relocation's create 3 districts Carolina's. Selected Payless ShoeSource Regional VP utilize recruiting skill's store development Canadian International expansion team.Promoted Store Manager [] months Assistant Manager position. Supervised team base office store staff development. Devised successful recruiting plan new Payless training supervisor's store manager's. Awarded ""Top Sales Manager Year "". Awarded Best People Development Drafted action plans led meetings department executives review project status proposed changes. Collaborated cross-functional teams draft project schedules plans. Defined project deliverables monitored status tasks. Monitored team progress enforced deadlines. District Manager Trainee July 2012 July 2012 Company Name City State Successfully managed activities team members multiple locations. Area Manager October 2011 March 2012 Company Name City State Successfully managed activities store team members multiple locations. Recruited, managed mentored average 4 new customer service representatives per year. Developed, implemented monitored programs maximize customer satisfaction. Developed managed annual operating budgets 4 stores locations Durham, NC. Area Manager Training Supervisor March 1992 August 2010 Company Name City State Worked closely district manager formulate build store brand. Contributed merchandising ideas team sale meetings. Addressed corrected sales staff communication issues tactful effective manner. Analyzed marketing information translated strategic plans. Trained staff deliver outstanding customer service. Completed weekly schedules according payroll policies. Trained new managers store procedures policies. Fulfilled customer shipping needs using UPS USPS methods. Determined staff promotions demotions, terminated employees necessary. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Reorganized sales floor's store's meet company demands. Opened 130 new store location assisted recruiting training new staff. Conducted reference background checks job applicants. Developed creative recruiting strategies met anticipated staffing needs. Communicated duties, compensation, benefits working conditions potential candidates. Managed phases recruitment, including defining hiring management needs posting available positions. Developed reports employee headcount, monthly HR reports quarterly training reports. Created new employee self-evaluation forms focused employee performance, competencies, engagement development. Assisted management presentations business reviews communications meetings. Researched recommended new sources candidate recruiting. Recruited various positions across multiple sites Carolina's Va Canada. Employed multiple feedback mechanisms analysis continuously improve recruiting process. Thoroughly explained employee handbook new employee orientations. Maintained accurate candidate tracking system. Supplied tools, resources education company managers enhance skills. Organized monthly quarterly reviews associates. Conducted required conduct 2nd interviews assigned area determine employment new hires store location's based manager's feedback 1st interview's various new hires store staffing needs. Office Adminitrator April 2015 July 2015 Company Name City State Planned executed [project].Effectively controlled release proprietary confidential information general client lists.Prepared correspondence, accounting financial documents analysis. Conducted analysis address [issue] led [positive outcome].Prepared correspondence, accounting financial documents analysis. Education Associate Arts Business Administration 1982 Mount Olive College City State Business Administration Professional Affiliations Member, Small Business Association (2008 present) Skills Assistant Manager, benefits, budgets, cash receipts, coaching, interpersonal, Competitive Analysis, customer satisfaction, customer service, forms, functional, Hiring, HR, inventory, marketing, meetings, merchandising, office, communicator, payroll, policies, presentations, progress, reconciling, Recruiting, recruitment, sales, Sales Manager, shipping, staffing, Store Manager, strategic plans, supervisor",APPAREL
"DIRECTOR OF DIGITAL TRANSFORMATION Executive Profile Digital print media professional consultant strong vision develop new projects specialist business development. Strong management skills leading teams. Result oriented. Passionate experienced product audience development, analytic tools, emerging technologies applications media industry. Social media content strategist. Bilingual. Skill Highlights Journalism Editorial Leadership New Media Digital Media Business Development Audience Development Strategic Planning Product Management Social Media Online Journalism Mobile Advertising Marketing Digital Marketing Media Strategy Editorial Writing Editing Storytelling Multimedia Storytelling Content Strategy Content Management SEO Organizational Skills Consultant Digital Analytics Staff Development Blogging Media Relations Core Accomplishments Journalist, columnist, executive editor, media business executive consultant specialized digital new media almost 30 years experience working one hundred media companies Spain, Argentina, Brazil, Chile, Mexico Latin American European countries. Focused business development revenue strategies. Specialized new media (digital, social, audiovisual), business development, newsroom organization media management. With extensive experience transformation legacy media (especially newspapers television) digital multimedia brands, launching new digital media. Winner several prizes distinctions: Society News Design (SND) works print web 14 gold José Martí Awards National Association Hispanic Publications (NAHP), best newspaper (El Diario, NY La Opinion, LA) best weekly newspaper (La Raza, Chicago). Chosen one influencial Spanish journalists Internet, according El Mundo newspaper. Journalism professor several universities, Master Journalism frequent speaker professional media events, conferences workshops (WAN-IFRA, INMA others). Co-author several books journalism digital media. Professional Experience January 1999 January 2006 Company Name Director Digital Transformation ImpreMedia Vicepresident Content, charge digital print operations company. ImpreMedia leading Hispanic news information company U.S. online print. Twenty-three percent (23%) U.S. Hispanic adults use impreMedia network product given month, drawing 9.5 million unique visitors per month. ImpreMedia publishes products 15 U.S. Hispanic markets reach 3.6 million print product readers monthly. Its leading publications include La Opinión Los Angeles El Diario La Prensa New York. Its online properties include: www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; paratimujer.us. Currently managing Senior Consultant digital transition La Nación (Buenos Aires, Argentina), one main news media Argentina Impremedia's shareholder new business organization based digital video print. CEO owner Mediathink Consultores (2007-2013), international media consultancy research company specialized news media: new digital business projects change legacy companies digital environment. With experience projects works one hundred media organizations twenty countries Europe Latin America. Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) others. Associated Director board trustee Fundación Instituto para la Innovación Periodística 2IP, professional academic organization innovation entrepreneurship journalism media. Chairman Experts Committee New Business Models Journalism. Founder Executive Editor ADN.es (2007), one first innovative news social media websites Spain (Madrid, Grupo Planeta). Newsroom Reorganization, Contents Digital Media 12 newspapers, local television radio main regional local media group Spain. January 1996 January 1999 Company Name CEO General Manager consultants news media, content, product, business development, newsroom organization design. Managing Editor Diario 16 (Madrid, 1995-97), national newspaper digital news media. January 1992 January 1995 Managing Editor Art Director El Periódico de Catalunya Executive Editor El Periódico de Catalunya´s special edition Olympic Games Barcelona, 1992. Founder, Art Director Managing Editor El Sol, Spanish national newspaper (Madrid, 1990-92). Reporter business newspaper Cinco Días (Madrid, 1989) local newspaper El Ideal Gallego (A Coruña, Spain). Career Tech Companies Business Technology consultant Classora http://en.classora.com/ innovative company working semantic intelligence, web 3.0 artificial intelligence applied digital media. Founding partner shareholder digital marketing company Incuentra.com, nlocal.es (Spain) nlocal.mx (Mexico) sale company Plenum Media Group. Education 1989 Newspaper El País-Universidad Autónoma de Madrid Spain Master Journalism (MA) 1987 Navarra University Spain Bachelor's Degree (BA) Journalism Journalism Skills academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites",DIGITAL-MEDIA
"FLIGHT MANAGER Summary I enthusiastic, fun dedicated professional exceptional communication, account management conflict resolution skills. I passion building relationships providing exceptional customer service. Motivated competition, Self-starter, effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 Current Company Name Flight Manager Manage daily operations 80 120 aircraft strengthen relationships assigned crew members ensure seamless travel experience client. Responsible gathering disseminating timely information remedy disruptions caused by, limited weather, human error aircraft abnormalities. Provide timely, professional educated resource crew members thoroughly researching every concern calmly resolving elevated issues. Train, mentor act resource new team members. Collaborated leadership create new communication tools faster effective communication departments. January 2012 January 2013 Company Name Sales Associate Responsible greeting customers providing enjoyable shopping experience excellent customer service, product knowledge communication. Hired permanent employee hired seasonal help resulting high productivity. Independently designed store visuals using guidance corporate standards. January 2009 January 2013 Company Name Front Desk Coordinator Responsible proving customer service, database instruction fielding phone calls. Spearheaded creation interactive advertisement/ exibit school play showcasing students writing acting talents. Education 2013 Kent State University Bachelor Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management",AVIATION
"ADVOCATE Summary Seeking part time prn generalist position Human Resource. Conflict Resolution Team Building Mentoring Coaching New-Hire Orientation Disc Personality Assessments Training Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01/2012 Current Company Name City State NF/SG Healthcare Homeless Veterans Program Coach, mentor, develop 100 clients, resume assistance, career counseling, complaints, problems. Develop, manage evaluate training organizational effectiveness strategies; promote development skilled, high-performing, motivated workforce focused achievement company key performance indicators. Develop career plans fit clients' aptitudes, education levels, physical abilities, career goals. Serve internal consultant levels management identify resolve issues, as; employee retention, skill development, professional growth, succession planning, performance improvement. Partner business unit leaders serve strategic resource assess company-wide training development needs well provide recommendations change. Evaluate, motivate, coach, counsel 25 peers performance duties. Veteran Affairs Specialist 01/2011 01/2012 Company Name City State Provided training, education, career counseling, job placement services broad range clients. Participated group orientation clients promote development entry-level career job opportunities. Administered career scope assessment tests 100 clients identify skill building needs. Attended meetings obtain information use training programs, inform management training program status. Employment Representative 01/2011 01/2012 Company Name City State Presented information, using variety instructional techniques formats, role playing, simulations, team exercises, group discussions, videos, lectures. Provided leadership guidance new workers training resources, materials aids, achieve training objectives. Developed implemented 40 standards policies, managed documentation, information, multimedia materials; conducted dozens quality-analysis reviews. Designed training programs professional development courses facilitate meeting organizational goals individual professional needs. Training Coordinator 01/2000 01/2009 Company Name City State Evaluated training requirements division, consulting department managers, HR external resources. Managed process identifying addressing employee development opportunities focus groups, 360-degree assessments, blended training solutions include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, web-based training. Conducted 100 employee evaluations strength weakness performed cross-training exercises competency efficiency. Developed document-teaching procedures team 15 technical trainers, encompassing instructional manuals, quick reference guides, test results forms. Acted liaison applying experience resolve handle variety HR functions, include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, management files. Evaluated developed requirements 50 diverse operational positions, well processes improved productivity work center performance. Education Bachelor Science Human Resource Management 1 2013 University Phoenix City State GPA: GPA: 3.3 Human Resource Management GPA: 3.3 Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City State Skills benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops Additional Information AWARDS AND RECOGNITION Earned 10 years dedicated ""Federal Government Service Award"" 2013. Veterans Affairs Award"" Friend Social Work Award"" 2013 outstanding performance. Professional Affiliations National Society Human Resources Management, Member Jacksonville, FL Society Human Resource Management, Member American Federation Government Employees, Union Member",ADVOCATE
"SEXUAL ASSAULT CRISIS COUNSELOR VICTIM ADVOCATE Core Qualifications Microsoft Office General Computer skills Education August 2012 Master Social Work Fordham University － City May 2009 Bachelor Arts Social Services Quinnipiac University － State Social Services May 2006 Associate Science Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 Current Sexual Assault Crisis Counselor Victim Advocate Company Name － City State One one trauma informed crisis counseling clients emphasis empowerment *Provide advocacy accompaniment clients hospital, police court level *Provide support counseling family members friends victims *Community Outreach *Facilitates multiple support groups men women various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 01/2012 Clinical Social Work Intern Company Name － City State Visited clients homes, nursing facilities hospital setting *Maintained caseload 20 30 clients *Provided Psych-Social initial updated assessments *Developed care plans clients families *Coordinated community services clients families. 01/2008 Community Educator Intern Company Name － City State Facilitated educational training community domestic violence sexual assault. 02/2005 06/2016 Supervisor Company Name － City State Train Supervise 153 employees new supervisors. 01/2001 Social Work Intern Company Name － City State Developed implemented curriculum issues domestic violence, sexual assault self-esteem male female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling",ADVOCATE
"PUBLIC RELATIONS SPECIALIST https://chelseapensapiece.wordpress.com/ Professional Summary Highly ambitious communications professional, excellent juggling multiple tasks working pressure. Broad experience across military, healthcare, engineering industries. Skills Media Relations Media Communications Digital Marketing Research Strategic Planning Social media Social Media Analysis Content Management Systems Strong verbal communication Project management Work History Public Relations Specialist 03/2017 Current Company Name – City State Author news releases, pitches, blogs, CEO letters, articles commentaries various platforms include trade publications, statistical reports, online blogs forms external media Provides staff assistance carrying information strategic marketing programs NCCPA Prepare draft press releases biannually 50 recipients Certificate Added Credentials Script, host record quarterly podcasts topics related certification, health philanthropy, exam development Research emerging trends topics healthcare fact sheets news pitches healthcare journalists Attend healthcare conferences promote value certification process Social media contributor Create monthly staff newsletter Public Affairs Specialist 12/2010 Current Company Name – City State Prepares distributes written visual information external internal audiences Author regular mission-related stories base publications public websites; several articles re-released wider audiences Air Force Reserve Command platforms include social media sites. Maximize base's public website usage linking traffic social media stories posts created wing's Facebook page. Copy-edit design layouts base publications Provide public affairs support media events: Coordinated transport Puerto Rico NBC national news team Fox News national news team Hurricane Maria Recovery operations Streamline personnel tracking system enhance inclusiveness base morale. Photographs retirements, promotions major events base's digital publication. Public Affairs Specialist 08/2014 03/2017 Company Name – City State Subject matter expert digital information distribution systems: Updated managed public website via USACE AFPIMS system Designed website CSS Georgia recovery effort became favorite among public audiences, bringing high-traffic website Created congressional webpages, eliminating need carry bulky discs congressional visits Searched, created, dispatched news clips daily average two hours sooner expectation. Ensured content produced Corporate Communications Office gets exposure DoD channels: DVIDS, Army CORE, Public Works Digest Managed district's Intranet site turned quick convenient source information workforce Invested weeks overhauling new interface hosts relevant info, increased visual appeal user friendly Established executed updating protocol ensures Intranet timely source information relevant updates Reorganized site making nearly content available within two clicks, directed managed design new icons, reduced scrolling, trimmed clutter, archived dated information. Authored articles blog posts included rainfall updates, employee recognition, civil works projects, deployments STEM outreach Assumed social media management duties absence primary manager Connected social media public website installing plug-in enabled Facebook Twitter feeds display home page Interviewed subject matter experts, drafts publishes feature stories external internal audiences Mastered interview process include research preparation, putting subject ease, knowing right questions conscious people's time Adopted new communication techniques applies creatively dynamic evolving environments. Instrumental successful execution District's change command Created, arranged managed Change Command information webpage Updated photo boards commander's gallery functioned usher commander dignitaries Made professional development self-improvement priority Job Related Training Leadership Development Program, Level 1 (USACE, Savannah District, Savannah, Georgia) Scheduled completion: June 2016 CES Action Officer Development Course (USACE, Savannah District, Savannah, Georgia) Completed: March 2016 Airman Leadership School Distance Learning (Georgia Air National Guard, Savannah, Georgia) Completed: March 2016 CES Basic Course, Phase I (USACE, Savannah District, Savannah, Georgia) Completed: October 2015 CES Foundational Course (USACE, Savannah District, Savannah, Georgia) Completed: May 2015 Basic Public Affairs Specialist Course- Honor Graduate (Defense Information School, Ft. Meade, MD) Graduated: May 2011 News University courses: “Writing clarity”, “The Art Interview”, “Making Writing Clean &Precise”, “Reporting video” topics (USACE, Savannah District, Savannah, Georgia) Completed: August 2015 Education Bachelor's Journalism, Public Relations 2008 Georgia State University City Minor Marketing Certificate Basic Public Affairs Specialist Course 2011 Defense Information School City Associate's Degree Mass Communications 2017 Community College Air Force City Affiliations Public Relations Society America, 2018 Software Competencies Strong proficiency Microsoft Office 2013 Adobe Creative Cloud Suite (CS6 2014) Publications Physician's Practice (monthly) KevinMD (January 2018) MedPage (April 2018) The Corps Environment (July 2015) Public Works Digest (July/August/Sept 2015) Foreign Affairs Magazine (October 2015) The Frontline newspaper (July August 2015)",PUBLIC-RELATIONS
"SIMULATOR TECHNICIAN Summary Experienced Electronic Technician extensive knowledge A/C D/C theory troubleshooting skills technique. Avionics specialist theory operation repairs. Highlights AC/DC power control systems Electro-mechanical proficiency Digital circuitry Branch circuit wiring Sub-panel installation Excellent written verbal communication skills Superior troubleshooting skills Test equipment operation Diagnostic testing Accomplishments Electrical Wiring Worked meet current FAA electrical codes company guidelines. Installed wiring electrical appliances commercial military aircraft 40% ahead-of-schedule rate. Scheduled tracked repairs. Supervised team three staff members. Mounted assembled components circuit board rate 100 per shift. Served expert troubleshooting repairing state-of-the-art electrical electronic systems. Experience Simulator technician April 2013 May 2014 Company Name － City State Flight instruments Installation repair. Installing avionics LRU's Flight gauges flight line. Interpretation blueprints schematics. Installation Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory operation Avionics systems Test sets. Installation harnesses aircraft. Completing modifications upgrades. Rewiring cannon plugs. Cockpit experience citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express. Verified required information readily available displayed correctly. Tacked maintenance actions completed records. Ran cycle checks electromechanical systems consisting multiple integrated circuits. Constructed tested electronic circuits installed point-to-point wire harnesses connectors. Aligned tuned complicated inter-related circuits electromechanical systems. Avionics technician January 2012 January 2013 Company Name － City State Maintained CRJ-700,900 IAW FAA standards procedures. Repaired replaced Avionics equipment required proper functionality aircraft. Trained A&P license supervision. Prepared equipment operations. Verified required information readily available displayed correctly. Tacked maintenance actions completed records. Aligned tuned complicated inter-related circuits electromechanical systems. Constructed tested electronic circuits installed point-to-point wire harnesses connectors. Tested repaired electric motors, variable frequency drives, alarms control systems. Interpreted electrical mechanical schematics, blueprints diagrams. Diagnosed equipment malfunctions completed repairs restore equipment maintain uptime. Entry Avionics mechanic January 2007 January 2008 Company Name － City State Wire Stamping Cannon plug Termination routing. Installation wire bundles termination grounding blocks. Boeing 737, Airbus A320. Interpreted electrical mechanical schematics, blueprints diagrams. Implemented vast knowledge electronics principles resolve complex electrical problems. Repaired electrical equipment using hand power tools testing diagnostic equipment. Collaborated engineering staff testing prototypes modified instruments. Verified equipment certified met regulatory requirements. Avionics shift supervisor, Avionics technician January 2006 January 2012 Company Name － City State Avionics flight line repairs modifications CH-47 chinooks UH-60 blackhawks. Avionics maintenance supervisor OIF 2009. Interpreted electrical mechanical schematics, blueprints diagrams. Diagnosed equipment malfunctions completed repairs restore equipment maintain uptime. Implemented vast knowledge electronics principles resolve complex electrical problems. Repaired electrical equipment using hand power tools testing diagnostic equipment. Repaired tested microwave amplifiers transmission lines, high-voltage power supplies, displays antenna positioning systems. Maintained accurate electronic instrument inventory support safe efficient operation. Performed monthly, semi-annual annual Preventive Maintenance Checks Services (PMCS). Installed electrical wiring remodeling projects. Trained maintenance journeymen electricians electrical apprentices. Trained instructed subordinates supported units Military Avionics Equipment. Supervised operation organizational maintenance systems specialized equipment. Education GED 2005 T.C.C South Campus － City State USA GPA: GPA: 3.0 GPA: 3.0 Electronics Troubleshooting Diploma Avionics Electrical Technician 2007 Army Aviation School Logistics － City State USA Minor Avionics Operation Theory electronic troubleshooting. 3.0 GPA Coursework A/C And D/C Emphasis onTheory troubleshooting Professional Training. Associate Science Avionics Maintenance technology 2011 Spartan College Aeronautics － City State USA Member AEA Club 3.2 GPA Perfect Attendance Academic Achievement Award AEA Wiring Academic Achievement Award FAA Corrosion Control Academic Achievement Award Coursework Avionics Maintenance Technology Coursework Meteorology, Air Traffic Regulations Air Navigation Conduit Bending course Coursework High-Voltage Cable Splicing, Qualified Rigging Signaling Coursework DC Electricity, AC Electricity Electronics Theory Diploma Electric Technology Skills Wiring Troubleshooting, Army Ethos Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation schematics, Soldering, supervisor Skills, Service Field Technician Skills Test Equipment Operation troubleshooting, Electrical upgrades, Wiring Diagnostics Repair.",AVIATION
"INDEPENDENT PUBLIC RELATIONS CONSULTANT Executive Profile Accomplished professional demonstrated ability deliver strategic internal external communications. Experienced hospitality industry. Highly-skilled event creation, oversight management, well aspects media relations. Skill Highlights Exceptional leadership/communication skills Creative pitching Promotional campaigns Experienced spokesperson Event management International Relations Project management Market research analysis Copywriting copyediting Customer-oriented Deadline-driven MS Office, Social Media platforms, basic HTML Dreamweaver Core Accomplishments Public Relations Event Management: Initiated re-branding imaging campaign resulted 10%-20% increased visitation per year. Created managed private public events parties, corporate break-outs, weddings, family days visiting VIP's. Initiated public relations capital campaign non-profit tight budget, raising $20 million pledges support. Garnered first national international coverage 40+ year old institution, maintained visibility 40 features spotlight listings year. Spearheaded new social media programs increased program sales 25% within first year. Collaborated local organizations increase exposure Palm Beach County key travel tour groups Represented clients Culture Key initiative drive tourism post-9/11 resulting 10% increased visitation hotel stays Collaborated behalf clients tourism initiatives Palm Beach County CVB resulting record-breaking stays visitation three fiscal years. Coordinated major press events Jet Aviation terminal opening Keys City less three weeks' notice, resulting 20 features national exposure. Researched story ideas created national pitch, resulting international coverage 15 countries. Professional Experience Company Name January 2009 Current Independent Public Relations Consultant City State Provide full public relations services nearly 20 non-for-profit businesses organizations quad-county area. Services include: Identifying customer needs market research analysis. Defining project company vision, strategies tactics. Research tracking advertising public relations activities. Evaluating managing new strategic business opportunities. Expanding product company recognition national local press support sales marketing teams. Creating managing special events draw customers media attention. Establishing maintaining cooperative relationships representatives community, consumer, employee public interest groups. Organizing public appearances, lectures, contests exhibits increase product awareness. Designing web content, including monthly newsletters promotional calendars. Developing implemented 5-10 public relations business plans year. Working management identify trends developments might influence PR decisions strategies. Establishing long-range objectives developed innovative strategies help achieve them. Cultivating positive relationships community public relations campaigns. Generating programming capital agency planning coordinating fundraisers, writing grant proposals securing volunteer investments. Managing media, press public relations issues. Coaching less experienced public relations staff members media relations practices. Company Name Current Director Marketing, PR Special Events City State Managed online print advertising budgets $100,000. Identified customer needs market research analysis. Oversaw assisted developing two new websites social media strategies. Oversaw managed private public events, coordinating catering entertainment. Served organization spokesperson media community. Organized, planned implemented press conferences new openings, groundbreaking, capital campaign scientific breakthroughs. Designed, drafted distributed public information materials quarterly newsletters e-blasts. Implemented creative, press-worthy events public increased exposure, resulting 40 feature hits across media outlets per year, increased visitation year. Researched, negotiated, implemented tracked advertising public relations activities. Represented Museum tourism hospitality committees including Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference Tourism, VisitFlorida Palm Beach County Cultural Council, resulting regular coverage national international travel writers. Trained employees VIP media etiquette. Coordinated VIP, celebrity donor visits. Pitched location shoots visiting local film industry garner increased exposure. Implemented marketing public relations initiatives drive attendance, resulting increased operations budget $500k $2 million within ten years. Education Palm Beach Atlantic University 1999 Bachelor Science Organizational Management Organizational Management West Marketing, Public Relations Journalism coursework Graduate level courses completed International Business Management Buena Vista Hospitality management training City State USA Languages Conversational Spanish, elementary Mandarin Affiliations Palm Beach County Attractions Association, Past President Treasurer (1999-present) Palm Beach County CVB, Marketing PR Sub-Committees Chair (4 years) Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present) Palm Beach Film Society, Vice President (2002-present) Skills MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish elementary Mandarin",PUBLIC-RELATIONS
"LEASING CONSULTANT Summary Microsoft Office (4 years), Sales (4 years), Quickbooks (4 years), Performance Management (2 years), Accounting (4 years), Market Research (4 years), Marketing Strategy (4 years), Marketing Communications (4 years), Financial Analysis (4 years), Public Relations (4 years) Accomplishments To Whom It May Concern, My name Vincent Hall, I hate ""One-Size-Fits-All"" approach business. When marketing feel like marketing, people organically connect message, birthed movement. Gone days 1950's individualism rooted autonomy allowed one labeled ""lone wolf"" heroically conquer ""Corporate Ladder"". Similarly, business entities cannot survive current globalized, hyper-competitive market through, I call, ""Corporate -Isolationism"". A business, whether start-up established titan industry, must always find relevant ways connect communicate audience. My interest business started friend's step-father told ""The road success one build work creativity"". This statement birthed passion drive understand human behavior motivates one buy, also mechanics behind product positioning. What product makes appealing. How business increase delivery efficiency. How business drive profit margins driving production costs? In conclusion, experience accounting, marketing research, marketing strategy, product positioning, market communication, public relations led believe two key things. First, individual's desire buy hinges appealing presentation. It palatable five senses within 30 seconds less. Second, product must serve customer's need longer next fade products. In words, product must withstand competitor's product offering versatile utility adaptability options every customer. It hope communication skills along experience marketing, sales, accounting assist company's profitability product positioning. Experience 05/2016 Current Leasing Consultant Company Name － City State Greet, assist, screen prospective clients collecting demographic information via questionnaire. Actively listening concerns prospective clients order offer consultations regards product value, benefits, functionality. Follow prospective clients within 24 hours follow-up call, 72 hours email summary visit request return visit. Insure copies confidential documentation regarding application process banking, social security numbers, government issued ID's safely secured within applicant's individual file. Screen prospective clients according established company policy follow client within 24 hours discuss results. Create insure outstanding contracts captured time sensitive signatures initials within 48 hours approval. Market business via social media (facebook, instagram, twitter, flyers vendors, community rotary mixers, UT/ACC). Record information legibly technical accuracy, proofread spelling, number typing errors; alphabetize, file, maintain various financial records AR/AP. Prepare, reconcile, interpret, analyze Preliminary Documentation, A/P, A/R, Liens, Billing, Payroll, Credit Card purchases Contract Department. Ability work unilaterally various departments relating purchasing, contracts, auditor controller, administration, human resources. Follow complex verbal written instructions interoperating/translating information people various educational socioeconomic backgrounds. 07/2015 04/2016 Counselor Company Name － City State Assist clients finding medical, housing, nutritional, educational, career development county state assistance programs Assisted demonstrating benefits nutritional dieting regards psychological physical health differing clientele demographics Assisted developing, establishing, implementing infrastructure necessary expand citizenry access organic food venues within impoverished communities legislation subsidized delivery services local famers Assisted clients medical enrollment reenrollment procedures, interpreting medical codes, switch Medicaid Public Exchange Proficient Microsoft Office Word, Excel, Power Outlook programs Demonstrates knowledge correct spelling, grammatical structure, arithmetic Ability correctly translate documentation Spanish. 05/2013 07/2015 Finance Consultant Company Name － City State Established business relationships presence local Chamber Commerce, Rotary, Lion Club(s) Worked Small Business Administration Office commercial lenders secure loans, credit lines, investor capital business owners Bank reconciliation, project cost projection presentations, bonding insurance requirements multimillion contracts city, state private projects. Oversight accounts payable via AR/AP preparing expense, trial balances, budget analysis reports using QuickBooks/Quicken regards payroll, vendor sales invoices, collections, company loans/liens, leases, credit card accounts Interact prepared Accountant RFP documentation (941's, W-2's, W-3, 940's, 1099) ensure IRS monthly, quarterly, year-end close deadlines met Created project budget proposals marketing sales department Monitored new client established client retention ratios Created best practice memorandums Marketing Sales Departments Monitored SEO SMP conversion ratios online marketing vehicles Conducted market surveys capture clientele purchasing attitudes Created marketing plan based surveys construct platforms price elasticity, brand recognition, new market product exposure. Education Training April 2017 Associate Business Marketing City State Business Marketing December 2014 Associate Business Administration College Se － City State Business Administration Skills Accountant, accounts payable, AP, A/P, AR, Bank reconciliation, banking, benefits, Billing, budget analysis, budget, Business Administration, contracts, controller, conversion, Credit, clientele, client, clients, delivery, Documentation, email, financial, government, human resources, insurance, listening, marketing plan, Market, Marketing Sales, access, Excel, Exchange, Microsoft Office, Office, Outlook, Word, online marketing, Payroll, presentations, proposals, purchasing, QuickBooks, Quicken, RFP, sales, SMP, Spanish, surveys, switch, translating, typing, written, year-end Additional Information Kind Regards, Vincent Hall Authorized work US employer",CONSULTANT
"OWNER/PRINCIPLE CONSULTANT Executive Profile Education project management consultant career path emphasizes strategy development. Throughout career, passion supporting high-level influencer's educational youth-serving non-profit organizations strategic tactical decision-making. I worked high-performance high impact educational organizations 15 years. I effective motivator results oriented leader passion excellence working diverse individuals. I superior cross-functional remote team communication skills, committed follow challenges ultimate organization success. Skill Highlights Project Management Social Entrepreneurship Service Quality Improvement Budgeting Change Management Facilitation, Training, Instructional Design Hard-worker Fast Learner Business Strategic Planning Cultural Competency Knowledge Management Systems Design Implementation Core Accomplishments US Army Veteran. Logistics Supply Specialist. Honorably Discharged. Scrum Agile Expert Certified. Understands Agile philosophy practices including Scrum, Kanban, DSDM, Crystal, XP, FDD; Has working knowledge various Agile Lean project management methodologies; Has ability compare choose methodology would appropriate given situation. PMP. Application process. Professional Experience Owner/Principle Consultant May 2013 Current Company Name － City State Manages portfolio higher education, youth family-serving non-profit clients. Provides development, IT strategy knowledge management systems consultation, advice implementation. Provides operational workflow support, project planning, project management, management training, technical writing grant proposals, reports, press kits master economic development plans. Continuing Education Instructor Jan 2013 Jun 2015 Company Name － City State Consistently receives high evaluation ratings CT State Employees professional students personal leadership productivity courses. Provides instruction Traditional Waterfall Project Management methods. Uses ADDIE instructional design method roll continuing education courses meet needs adult learners. Project Manager Jun 2005 Nov 2011 Company Name － City State Developed directed 6-year $1.225 million grant program designed teach library IT staff 25 colleges universities skills consistent meeting needs 21st century learners. Led team project staff consultant design sustainable business model grant partner organization. Conducted business planning activities. Facilitated strategy sessions high-level directors influencer's across multiple educational organizations. Developed financial models. Managed location remote grant project staff. Developed communication plans. Oversaw project team tasks schedule. Managed vendors. Implemented dashboard task resource management system. Administered, managed successfully closed grant program budget. Managed estimated versus actual budget. Reviewed edited budget reports collaboration Financial Specialist. Submitted reports final deliverables aligned sponsor requirements. Developed training program IT Library staff digital preservation tools techniques. Traveled partner institutions provide workflow support acquire resources support local institutional preservation program implementation. Designed quality management plan. Reviewed project quality based plan requirements. Assistant Librarian Director Distributed Learning Aug 2001 Jun 2005 Company Name － City State Researched effective delivery models consultation services, including marketing, production, intellectual property, service quality evaluation methods support DCAPS. Prepared background reports, summaries, documentation Director Distributed Learning. Designed managed 6-week intensive summer youth educational program. Education Course Management Consulting 2008 Cornell University Johnson School Management － City State Course Financial Accounting 2007 Cornell University Johnson School Management － City State MLIS Library Information Science 2001 University Pittsburgh － City State MEd Education 2000 Northwestern State University － City State Bachelor Arts Theater 1999 Northwestern State University － City State Additional Information 2015 Secretary. Hartford Commission Art Cultural Affairs. 2007 FRYE Institute Fellowship. Council Library Information Resources/Emory University. March 2006 Library Journal Mover Shaker. Recognizes leaders library information science field. 2006 Co-writer co-designer successful Rockefeller Foundation $63,000 Grant program create after-school music production studio educational program at-risk youth Southside Community Center Ithaca, NY. Computer Skills MS Office Suite MS Project Adobe CS SharePoint",CONSULTANT
"HR MANAGER Summary HR Coordinator motivated create collaborative team environment using background organization employee training team building events. Key Skills New employee orientations Maintains confidentiality Recruiting Employee relations Off-boarding Performance management strategies Quickbooks Sequoia Taleo Google Drive Google Calendar Microsoft Office Suite (Word, Excel, PowerPoint) Experience July 2014 Company Name HR Manager Diagnosed Cisco Systems' talent management systems order apply talent management knowledge current HR practices. Compiled systematic, descriptive report diagnosis along suggestions improving methods submitted final analysis HR Manager. Influence ""Chapter 7: Liking"" Group Presentation, Social Psychology, Spring 2014 Collaborated group members dividing workload, planning class lesson, discussing creative solutions engage classmates. Designed visual slide presentation compiling group's work enhanced presentation appeal multimedia related topic found Internet. Analyzed effective group dynamics leadership final research paper analysis effective group dynamics leadership Persuasion Experiment Study, Social Psychology, Spring 2014 Designed executed research design observing persuasion tactics used Mattress Discounters based Robert Cialdini's research Influence: The Psychology Persuasion compiled comprehensive report Research Paper, Seminar Aesthetics Citizen Participation, Fall 2013 Developed research topic utilizing art therapy model motivating citizen participation requiring extensive library database research. RELEVANT COURSE PROJECTS October 2014 Current Company Name Recruiting Coordinator Highlight: Increased maintains hiring percentage 7% first two months employment; entrusted HR department manager military leave Coordinate recruiting team, hiring managers candidates schedule phone/onsite interviews, ensure prompt friendly communications candidates, host candidates campus Execute welcoming onboarding orientations new hires using enthusiastic personality company presentation processing employees' paperwork Actively source correspond attorneys regarding content writing opportunities; handle applications writers' files Sequoia, communicate editors application process Professionally act first point contact general inquiries mail intakes/distribution via telecommunication in-person Produce weekly progress reports recruiting attorneys, current rosters, designing organizational charts Manage job openings various job boards including local colleges passionately pursue potential candidates career fairs Support HR activities including resolving internal matters needed ensure smooth, efficient functioning HR department. June 2004 October 2014 Company Name Administrative Assistant Administered 300 clients' tax records boost company efficiency Doubled company's client intake entering financial data Quickbooks, organizing personal corporate income/expenses, creating expense spreadsheets optimized processing system. Managed 15 payroll accounts processing payroll data, delivering paychecks, preparing filing payroll/sales taxes optional services business owners. Established maintained strong client relations via phone, e-mail, in-person communications ensuring client loyalty building long, trusting relationships. Successfully resolved clients' tax problems defending case professional correspondences government departments. Maximized productivity managing schedule, files, supplies, overall aesthetics office. Education University California City English B.A English Introduction Industrial-Organizational Psychology, Statistics, Social Psychology, Research Seminar, General Psychology, Abnormal Psychology, Child Development, Cultural Anthropology, Principles Sociology, College Writing Certified Talent Management Specialist, July 2014-January 2015 Certified Human Capital Growth, Inc. talent management, talent acquisition, employee selection, training development, performance management, team effectiveness. Interests Some interests: painting canvas, drawing, arts/crafts home decor, cooking foreign meals, writing short stories, hiking/camping/going beach dog Additional Information INTERESTS Some interests: painting canvas, drawing, arts/crafts home decor, cooking foreign meals, writing short stories, hiking/camping/going beach dog Skills art, bookkeeping, charts, Cisco, client, clients, client relations, database, designing, diagnosis, e-mail, filing, financial, government, hiring, HR, leadership, managing, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, multimedia, organizing, Organizational, payroll, performance management, Persuasion, progress, Psychology, Quickbooks, recruiting, Research, research design, sales, spreadsheets, Statistics, tax, taxes, telecommunication, phone, content writing",HR
"CONCIERGE/DOORMAN Summary Experience working concierge, military, general office, international domestic shipping. Excellent interpersonal communication, customer service, office support skills. Windows/DOS, MS Office, Data Entry, Internet Internet Research Skills. Skills Friendly Informative residents, guests, staff. Quick respond. Strong sense accountability. Achieves business individual developmental goals. Able handle medical emergencies technical problems calm professional manner. Commitment outstanding customer service. Very flexible work ethic. Experience 11/2014 Current Concierge/Doorman Company Name － City State Provided professional consistent concierge service residents, visitors contractors. Respond email communications, answer inquiries offer suggestions. Efficiently handle large call volume inquiries tenants/guests. Assist administrative duties light copying fax requests requests needed. Provide updated information local restaurants, special events, transportation etc. Monitor lobby traffic alerting residents deliveries arriving guests. Provide job duties requested administrative/management staff. Record deliver messages residents, management, leasing, relieving concierge. Provide guests information valet housekeeping services ensure additional housekeeping requests fulfilled. Activate deactivate remotes keys guests checking checking out. 12/2007 11/2013 Aviation Ordnanceman Company Name － State Handle service weapons ammunition carried Navy aircraft. Inspecting, maintaining repairing aircraft's mechanical electrical armament/ordnance systems. Stow, assemble load aviation ammunition may include anything aerial mines torpedoes missiles rockets. Service bomb, missile rocket releasing launching devices, service aircraft guns. Assemble test air-launched guided missiles, supervise operation aviation ordnance shops, armories stowage facilities. 01/2005 11/2007 Office Assistant Company Name － City State Perform receptionist duties needed. Maintain trusting relationships suppliers, customers colleagues. Sort distribute mail timely manner. Resolve office-related malfunctions respond requests issues. Create update records ensuring accuracy validity information. Education Training Sep 1999 High School Diploma International Business Jacqueline Kennedy Onassis － City State International Business Skills administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist",AVIATION
"ACCOUNTANT Executive Profile Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Team-oriented prepares clear, comprehensive financial reports executive-level management. Dynamic highly qualified extensive knowledge accounting principles. Professional Value Offered Researched resolved billing problems previously missed. Operated computers programmed accounting software record, store, analyze information. Maintained accurate accounts including cash inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Knowledge double-entry accounting method cash-basis accounting method. Skills Analytical reasoning Budget forecasting expertise Account reconciliation expert Financial planner Effective time management Advanced computer proficiency (PC Mac) Strong organizational skills Excellent managerial techniques Work Experience 04/2017 Current Accountant Company Name － City State Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Performed field audits wide variety clientele using Quick Books System. Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Completed monthly, quarterly annual bank reconciliations two dozen companies. Managed accounting operations, accounting close, account reporting reconciliations. Aligned financial activity regulations GAAP. 02/2017 Current Accountant Company Name － City State Evaluated accounting requirements discovery meetings potential clients Provided reliable timely project project expense, capitalization, amortization spend data departments. Tracked capital spending approved capital requests. 10/2016 04/2017 Bookkeeper Company Name － City State Updated confidential employee banking information accuracy speed. Maintained accounts receivable documentation electronically paper. Increased efficiency alleviated work loads creating new Excel financial recording system. Entered weekly sales customer count sheets review management. Processed payroll, electronic deposits employee pay adjustments. Researched resolved collections billing disputes tact efficiency. 10/2016 04/2017 Controller Assistant Company Name － City State Maintained compliance company legal requirements. Completed quarterly yearly audits. Systematically prepared documents assembled financial statements independent auditors. Executed accounts receivable reporting enhancements reconciliation procedures. Investigated resolved discrepancies monthly bank accounts tight deadlines. Collaborated extensively auditors preliminary year-end audit processes. 05/2010 08/2016 Controller Company Name － City State Restructured analyzed Profit Software System improve budget reporting. Thoroughly reviewed financial statements tax audits correct discrepancies. Revised streamlined inefficient work procedures automation software. Educated management strategies minimizing tax liability. Reviewed tax returns prepared individual departments approval. Supplied detailed tax documentation needed submit accurate corporate returns. Reviewed program needs recruited qualified staff. Language Skills Bilingual Spanish/English Fluent reading/writing Portuguese. Certifications Credentials Certified Public Accountant CPA 138.882 (2014-2015 Venezuela) Academic Background 2014 BBA Accounting Andr�s Bello Catholic University － City State 5 year Degree; Emphasis Business Administration Generally Accepted Accounting Principles, 4 semesters. International Financial Reporting Standards, 4 semesters. International Auditing Standards, 4 semesters. International Accounting Standards, 4 semesters. Costs, 4 semesters. Business Managements, 2 semesters. Economics, 4 semesters Financial Math, 4 semesters. 2009 Course Informatics Engineering Andr�s Bello Catholic University － City State 1 year course 2008 High School Diploma Saint Anthony La Florida － City State Minor Science 2016 Seminar California Payroll Law Fred Pryor Seminars Career Track － City State QuickBooks Microsoft Excel 2014 Seminar Tax Planning Prepaid Taxes KPMG － City State 2013 Seminar SAP Andr�s Bello Catholic University － City State Technical Summary Microsoft Windows Medium download install software's, printers, scanners, setup networks, internet connections, sharing files, remote work/connections, antivirus, basic skills server, domains, sql data base. Word Advanced tables, graphics, envelopes, insert, formats, labels, hyperlink, block, others. Excel Advanced pivot table, insert, graphics, formats, formulas, hyperlink, logical conditions, financial, find, replace, lookup, block, group, data validation, filters, freeze panes, macros, others. PowerPoint Medium effects, graphics, presentation, exporting, importing image, editing videos, text, publicity. Access Basic user. Adobe Medium hobby edit image, creating image, edit forms, fill forms, creating form, exporting formats, others. Mac iOS Basic user. Accounting Software Quickbooks Pro 2015/2016/2017 Advanced Chart accounts, bills, invoicing, assets, payroll, credit card, banks, reconciliation, 1099, setting closing dates, setup payrolls, employees entry, vendors entry, clients entry, General Journal Entries, export, import, write checks, paying bills, memorized transaction list, others. Accounting Software: Profit Pluss 2k8 Advanced (similar QuickBooks), including Integration payroll, administrative accounting, creating char account, setup integration rules, setup taxes withheld parameters, taxes parameters, budget parameters, others. Accounting Software: SAP Basic user. Tax Software: Lacerte Basic user Forms Tax Software ComplyRight Basic user W-2 1099s forms software Real Estate P.M.A.S. AppFolio Basic user ADP Ezlabor, ADP Payroll Advance payroll requirements finish tasks needed.",ACCOUNTANT
"HR EMPLOYEE RELATIONS SPECIALIST Summary Dedicated self-motivated professional experience providing outstanding support business partners. Skillful tracking details, office management, following-up internal external partners ensure ontime completion projects. Possesses easily transferable skills organization, working teams, time keeping/payroll business writing. Highlights ADP Payroll System Microsoft Office Suite (Word, Excel, Outlook, Publisher PowerPoint) Accomplishments As Programs Director, created fundraiser United Negro College Fund raised $2500. Planned networking events employees Held leadership roles within Order Eastern Star responsible membership, accounting, event planning Experience 02/2015 Current HR Employee Relations Specialist Company Name － City State Conducted Investigations resolutions workplace issues/inquiries field employees management. Served partner managers employees ensuring application company policies procedures. Created conducted training hourly salaried employees. Support performance management process employees. Partnered Equifax Unemployment Cost Control research respond unemployment claims. 02/2014 02/2015 Store Operations Associate Company Name － City State Monitored inventory control, processed physical counts merchandise, organized secured inventory (including cellular devices accessories), responsible shipping receiving inventory. Investigated resolved inventory discrepancies. Merchandising, assist floor sets, create service desk tickets defective equipment. Processed customer trade-in's returns (cellular devices accessories). Provided general customer service process account payments assist account holders. 01/2001 01/2013 Clerical/Staff Associate IV Company Name － City State 02/1753 Verified updated business caption listings (database) Common Suite System using setup forms received Directory Marketing Unit group. Review Directory Listing Report detail confirm accuracy data. Correct discrepancies written order requests database system. Interpret, verify, analyze input listings advertising orders. Input payroll, provided payroll administrative support employees. Execute directory specific reports prepare white pages business section final printing shipping external customers. Conducted training sessions new hires writing service orders via NetMeeting (web-based) classroom setting. Created learning materials including policy procedure manuals utilized company wide. Education Bachelor Science Network Information Technology Administration Eastern Michigan University － City State Network Information Technology Administration MBA Management Davenport University － City State Currently enrolled Skills Critical Thinking Conflict Resolution Leadership Integrity Customer Service Human Resource Training Microsoft Office Suite Volunteer Associations Order Eastern Star Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer. Served leadership, treasurer, secretarial roles within organization. Chaired co-chaired Fundraising events support charitable causes. AT&T Community Network Michigan Chapter, Assistant Programs Director Organized fundraisers support United Negro College fund program, raised $2500 support Annual scholarship funds local students. Metro Detroit Visitors Bureau Served hospitality assist visitors guidance direction, answer questions pertaining local area.",HR
"DIGITAL M&E RESEARCH INTERN Skills Microsoft Office Suite; Venture Capital Financial Model Interests: Entrepreneurship, Mentoring, Education, Basketball, Strength Training, Venture Capital Interests Penn Summer Abroad, Scholar Environmental Studies, Rotterdam Berlin June 2015 June 2015 · Engaged lecture series water management Energiewende fortified immersion culture environmental sustainability Rotterdam Berlin two weeks · Culminated presentation strategic plan implement water management Energiewende tactics USA National Dominican Student Conference, Officer Logistics Finances Sept. 2014 Mar. 2015 · Managed balanced conference's $26,000+ budget. Individually raised $3,800+ conference external sources internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP · Coordinated executed three-day conference 390 university students throughout US · Designed organized Dominican Linguistics workshop inviting prestigious BYU Professor Alba Dr. Ferreira CAMPUS INVOLVEMENT Grupo Quisqueyano (Dominican Student Association), Officer Finances Dec. 2014 Dec. 2016 · Administrated budget $800, funding student organization Dana How Scholar Program, Active Mentor Sept. 2013 Sept. 2016 · Volunteer mentor educate West Philadelphia high school students order get ready college Big Brother Big Sister, Big Brother Sept. 2015 Sept. 2016 · Serve positive role model friend children West Philadelphia on-going one one relationship MoneyThink, Active Mentor Sept. 2015 Sept. 2016 · Structured personal finance lesson plans fit need Philadelphia high school students order allow teach financially independent Experience Digital M&E Research Intern May 2016 August 2016 Company Name － City State Refined quantitative qualitative data order optimize business products individual project managers. Evaluated Big Data generate fundamental frameworks utilized normalize product data across entertainment brands. September 2015 December 2015 Company Name － City State Developed five-year growth strategy utilize next potential funding round growth firm. Generated 50-page report included contacting 700 colleges receiving response rate 11%. Business Development Intern May 2015 August 2015 Company Name － City State Analyzed daily monthly partnership costs order determine day day changes cost structure partnerships. Proposed presented 5 new key partnerships pivotal transition phase TheStreet, Inc.'s Financial Content Network 2.0 Banco del Austro, Loans Credit Card Intern, Cuenca, Ecuador July 2014 Aug. 2014. Implemented statistical analysis data using Excel, focusing customer bank databases credit card purchases, POS system, customer information, customer complaints. Completed filed paper work loan department. Education Training Bachelor Science Economics Management The Wharton School, University Pennsylvania － City State Economics 3.45 3.06 Management Corporate Finance, Merger Acquisitions, Consulting Growth Companies, Management, Venture Capital Finance, Entrepreneurship, Wharton Industry Exploration Program: San Francisco Tech Sector · Awards: New York Times Scholar, selected one eight students (out 800) prestigious NY Times full scholarship Languages Fluent Spanish Skills Acquisitions, Big Data, Consulting, Content, Corporate Finance, Credit, databases, Finance, Financial, Java, Mentoring, Excel, Microsoft Office Suite, Network 2.0, next, page, POS, receiving, San, Fluent Spanish, statistical analysis, strategy, Venture Capital, Venture Capital Additional Information LEADERSHIP AND EXTRACURRICULARS Penn Summer Abroad, Scholar Environmental Studies, Rotterdam Berlin June 2015 June 2015 · Engaged lecture series water management Energiewende fortified immersion culture environmental sustainability Rotterdam Berlin two weeks · Culminated presentation strategic plan implement water management Energiewende tactics USA National Dominican Student Conference, Officer Logistics Finances Sept. 2014 Mar. 2015 · Managed balanced conference's $26,000+ budget. Individually raised $3,800+ conference external sources internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP · Coordinated executed three-day conference 390 university students throughout US · Designed organized Dominican Linguistics workshop inviting prestigious BYU Professor Alba Dr. Ferreira CAMPUS INVOLVEMENT Grupo Quisqueyano (Dominican Student Association), Officer Finances Dec. 2014 Dec. 2016 · Administrated budget $800, funding student organization Dana How Scholar Program, Active Mentor Sept. 2013 Sept. 2016 · Volunteer mentor educate West Philadelphia high school students order get ready college Big Brother Big Sister, Big Brother Sept. 2015 Sept. 2016 · Serve positive role model friend children West Philadelphia on-going one one relationship MoneyThink, Active Mentor Sept. 2015 Sept. 2016 · Structured personal finance lesson plans fit need Philadelphia high school students order allow teach financially independent",DIGITAL-MEDIA
"BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites units (150 FTE) Handled multiple functions related customer care, collections, loss mitigation, risk, foreclosure, underwriting Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Project Management: Created policies procedures external vendors. Initiated audit checklist vendors resulting 80% decrease average turn times increasing overall quality 40% one year. Partnered law firms, judges, NY City Mayors office, NY City Bar, GSE housing counseling attorney institute Continued Learning Education seminar court systems NYC area. Professional Experience Company Name City State Business Development Manager, VP 12/2014 Current Spearheaded sales managemytests.com platform, resulting 1.2 million dollar increase revenue first six months. Accountable sales overall customer satisfaction. Spearheaded cross-functional initiative achieve new business.Increased profits 60% one year restructure business line. Closes new business deals coordinating requirements; developing negotiating contracts; integrating contract requirements business operations. Company Name City State Lending Manager, VP 09/2009 10/2014 Led department consisting two AVP's, ten managers, one business training consultant 120 FTE consisted single points contact underwriters. Managed facets loss mitigation private investors within Wells Fargo. Accountable ensuring compliance pooling servicing agreements mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible reviewing creating solutions Office President Foreclosure mediation unit handling mediations across investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, FHLMC. Ensured compliance internal external audits including OCC, GCOR, investor audits. Motivated unit high levels quality production.Managed mediation vendor/relationship management teams. Accountable managing quality effectiveness 3rd party law firms including training audits. Reviewed underwriting decisions complex loans made within unit requiring highest level authority within Wells Fargo. Successfully earned held E Level authority Bank Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick Pay, FNMA, FHLMC, USDA, VA, FHA, FHLB. Created state specific policies procedures collaboration project implementation teams. Trained mediation program administrators, judges, magistrates mortgage servicing basics build foundations new mediation programs across country. Represented Wells Fargo key legislative meetings partnership Government Relations Legal. Also appeared litigated mediated court cases nationally. Company Name City State Collections Supervisor II 03/2007 09/2009 Responsible coaching, influencing, developing managing team members including decisions relative performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service internal external customers. Ensures compliance quality standards met accordance internal key indicators investor requirements. Liaison quality control/analytics department business unit relating key indicator reviews responses. Influences performance business unit working key member decision making management team strategy building departmental effectiveness performance. Aligns business unit activities business priorities. Participates strategic dialer planning discussions provides input regarding future direction. Created global scripting outbound Loss Mitigation campaigns. Participates HOPE NOW initiatives foreclosure prevention events. Company Name City State Customer Service Collections Supervisor II 01/2001 03/2007 Supervised inbound outbound Customer Service Collections call teams. Initiated monthly employee incentive programs quality quantity managing budget. Monitored phone calls compliance possible training opportunities. Handled escalation calls; manage incoming outgoing calls customers. Prepared monthly statistical reports senior management. Monitored phone calls compliance possible training opportunities. Reviewed employee productivity daily basis motivated staff optimum performance. Responsible human resource functions as: monthly annual evaluations, salary reviews, hiring terminations. Played major role opening two Call Centers located Rancho Cucamonga, California Schaumburg, Illinois. Managed multiple projects updating company policies procedures, developing testing website, business continuity plans. Company Name City State Loan Processing Supervisor 01/2000 01/2001 Analyzed loan application, preliminary title report, credit report determine supporting documents order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed loan documents completeness sufficiency make loan decision. Collaborated loan officers clear loan conditions, communicating external parties necessary. At conclusion rescission period, deliver file funding give approval fund. Set recording title company confirm recording. Authorize title disburse funds coordinate check exchanges. Pull reports ensure loans submitted accordance state federal regulations. Company Name City State Loan Officer 01/1998 01/2000 Responsible generating leads via inbound outbound solicitations. Assessed prospective customers' needs determine interest obtaining loan complete loan application. Developed maintain business referral sources. Ordered comparables appraisers. Gathered customer's documentation loan approval. Maintained consistent productivity ensure fulfillment performance standards goals. Prepared provided accurate reports business development activities. Education BACHELOR OF ARTS BUSINESS ADMINISTRATION Univerity Pheonix State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website",BUSINESS-DEVELOPMENT
"Zachory Edmiston Summary Skilled Customer Service. Motivated enhance customer loyalty exceptional service. Maintains well-stocked, organized stations ready need. Exceeds customer expectations providing friendly, prompt attentive service tailored customer's preferences. Hard worker 3 years service experience. Familiar organizing seating individuals parties maximize guest satisfaction. Demonstrates excellent communication, planning problem-solving skills. Enthusiastic Graphic Artist educated creating letterheads, signage business-specific materials. Talent translating company vision suite useful graphics related designs. Skilled working multiple projects consistently meeting deadlines. Deadline-oriented Designer educated creating brand messages, strategies key graphic productions. Resourceful hardworking know-how produce top-notch content. Ambitious student pursuing Bachelor's degree eager contribute developed knowledge Graphic Design. Skilled Adobe Illustrator, InDesign, Photoshop, ect. Adaptable driven strong work ethic ability thrive team-based individually motivated settings. Skills Guest Relations Takeout Management Customer Service Front House Organization Event Planning Table Management Seating Assignment Reservations Wine pairings Table Bussing High-volume dining Fine dining customer service Dining crew workflow optimization Buffet setup takedown Price memorization Service prioritization Safe food handling Table setting arrangements Experience Freelance Graphic Designer City State Company Name Aug 2020 Current Generated digital image files use digital traditional printing. Used Adobe Illustrator, Photoshop, InDesign create images layouts. Worked customers present mockups collect information adjustments. Created business brand designing cohesive looks logos letterheads. Utilized knowledge production create high quality images. Submitted design ideas plan projects customers managers. Formatted print web applications designs media deliver production-ready graphics. Fostered relationships retail clients effective communication, negotiation collaboration. Selected colors themes adding functionality create new designs. Host City State Company Name May 2017 Jul 2020 Greeted guests gathered information seat groups place waitlist. Designed custom private function banquet packages business dinners, sales presentations, club meetings, weddings charity events. Communicated kitchen staff cook times foster customer satisfaction. Collaborated front house staff move tables adjust seating accommodate customers. Accommodated guests children special needs promote comfortable dining experience. Monitored dining area assess server capacity estimate wait times. Performed walked throughs service monitor guest satisfaction advise serving bussing staff specific guest needs. Notified server seating parties section facilitate prompt service. Supported management resolving customer service food-related issues maintain guest satisfaction. Answered telephone provide dining information take party reservations. Managed daily card cash transactions maintaining payment records investigating irregularities. Supervised activities dining room staff maintain service levels support guest needs. Cleaned restocked counter areas, managed cash drawer checked server supplies facilitate operations. Offered preferred tables special accommodations VIP customers. Car Washer City State Company Name May 2016 Jul 2016 Resolved customer complaints promptly retain customer loyalty. Inspected vehicles noticeable defects dents, scratches torn upholstery. Worked rapidly minimal supervision thoroughly clean exteriors interiors vehicles. Processed vehicles correctly followed checklists required closing. Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums hoses clean protect interior exterior vehicle. Maintained equipment car wash self-service areas, including vacuums, pressure washers, equipment. Cleaned wheels, tires, hub caps wheel covers protect wheels wheel components deterioration. Education Training Graphic Design Certification Western Nevada College May 2021 City State Associate Arts Digital Media Western Nevada College May 2017 City Attended Junior Senior High-School via Jump-Start Program ~3.0 GPA Completed coursework English, History, Digital Media (Photography, Web Design, Marketing, ect.) High School Diploma Dayton High School May 2017 City Member National Honor Society High School Scholars ~3.5 GPA Millennium Scholarship Recipient Attended College Courses Junior Senior Year via Jump Start Program",DESIGNER
"SENIOR CONSTRUCTION SAFETY PROJECT MANAGER Summary To obtain project management, sales marketing, construction management position I fully utilize education, training experience making significant contribution success employer. Result oriented professional 30 years construction management, highly developed oral written communication skills, progressive track record success. Proven ability effectiveness construction market, Lease negotiation, budgeting, design, development, on-going maintenance sites. Experienced graduate business degree, professional leadership community developments. Recognized management thoroughness, meeting due dates team player. Skills Microsoft office, Propricer, Timberline, Peoplesoft Deltek Costpoint Experience 05/2005 Current Senior Construction Safety Project Manager Company Name － City State Responsible oversight complex construction projects within assigned region, including planning, approval construction. Working hand-in-hand Equity Developers Equity Development Partners, Asset Managers, Operations, general contractors, Senior Construction Manager assure company's equity investment long-term hold oriented design decisions executed construction issues resolved appropriately. Responsibilities include construction operations, overall budgeting, cost control, construction techniques product quality. Oversee aspects construction process ensuring health safety project plans implemented project completed time. Support project team members, including Superintendent, Field Personnel, management safe, profitable projects. Manage site safety security project following OSHA guide lines ensure adherence safety policies practices, created positive encouraging work atmosphere. Ensure support personnel working PM's supervision fulfilling duties progress project schedule, track production quantities installed, produce as-built, tap cards, valve cards, restoration drawings, etc. Monitor compliance applicable health safety requirements. Conduct safety meetings, train, supervise safety audit teams. Thorough review contract specifications awarded new projects. Delegate support staff ensure required submittals, testing requirements, close-out requirements identified submitted/completed. Immediately notify supervisor senior company management personnel major problems develop contracts. Inspect monitor construction sites ensure adherence safety standards, building codes, specifications. Produce reports required monthly PM Progress Review Meetings company executives CFO. Report senior management profitability projects. Produce negotiate change orders Project Owners. Manage scheduling billing subcontractor's work. Negotiate changes subcontractors. Submit monthly billing projections projects CFO senior management. Thoroughly review material invoices projects. Check subcontractor invoices received. Interface client safety health department site safety health issues coordinate preventable measures. Conduct New Employee Site Safety Orientation provide training. Set maintain positive cash flow projects. Ensure monthly invoices submissions owner submitted time required specifications. Verify paid owner items subcontractor billing. Also, verify subcontractor's cost properly entered ensure accuracy invoice. Investigate safety incidents, conduct root cause analysis provide appropriate reporting. Participate safety planning meetings regional managers company professionals. Develop implemented site safety orientation required site access. Participate required meetings (owner meetings, in-house progress meetings, subcontractor meetings). Prepare project letters correspondence. Thoroughly review correspondence produced project support staff prior distribution. Support company's safety program, including attendance weekly safety meetings. Assist estimating review bidding new projects. Ensure job delays occur projects outside control documented possible future claim owner. 02/1991 05/2005 Senior Project Manager Company Name － City State Provided in-depth analysis top five multi million dollars contracts Federal Government. Report President operations; oversee contract included CP (Cost plus), T&M (Time Material), CPFF (Cost plus fixed fee) IDIQ (Indefinite Delivery Indefinite Quantity) CPAF (Cost plus award fee). Subcontractor invoices contracts modifications. Provided complex financial reporting program review upper level management. Ensured company subcontractors compliance applicable laws regulations. Reduced staff training fees thousands dollars year introducing in-house training versus external contract training. Oversee direct non-labor expenditures providing financial guideline project managers. Preparation project close packages dramatically streamline operations inventory. Management on-site personnel, Worked alongside personnel project completion. Initiated projects based customer orders identification system deficiencies. Managed researched commitment /obligation information ensure timely accurate financial data. Responsible providing financial planning budgeting. Performed analysis prepared reports order ensure contracts within negotiated budget client Cost control guidelines, Audited compliance control method implementation. Reviewed projects Architects investors. Planned successfully managed pricing small large complex multi-year contract included direct labor, fringe, corporate site overhead, G&A cost fee. 10/1984 02/1991 Operations Manager Company Name － City State Led construction group included managers, supporting staff associates operating several construction project included painting, Apartment building renovations hotels projects worth $20 million dollars contracts. Evaluated projects performance factors, performed site property inspections reported findings, performed field inspection on- going projects reviewed budget allocations assist project managers decision makings avoid projects overrun. Monitored compliance applicable health safety requirements. Ensured Adherence safety policies practices, created positive encouraging work atmosphere. Conducted safety meetings, trained, supervised safety audit teams. Estimated projects line item estimates created excel workbook. Responsible visiting job sites following OSHA approved site safety plan. Significantly improved investor reporting development implementation compliance tracking system. Inspection building departments, punch list creation completion. Managed site safety security project following OSHA guide lines. Scrutinized submitted time sheet sub-contractors accuracy. Conducted property site visits, reviewed third party inspection reports provided technical assistance. Ensured insurance payments renewal paid time new on-going projects. Evaluated projects performance factors. Ensured construction projects achieve exceeded projected time. Closed projects timely basis coordinated prepared final billing. Developed projects tracking system. Analyzed job cost risk management effectively. Responsible weekly safety audits developing safety summaries, reporting directly upper management. Updated weekly time sheet briefing progress report Micro soft outlook slide Management. Budgeting, construction disbursements, resolving ensuring full financial compliance. Education Training 1984 Bachelors Science Marketing Southeastern University － State Marketing 1986 Masters Business Administration Finance Southeastern University － State Finance Member: American Painting Decorators America. Certification: Blue print reading certification OSHA Certification Skills streamline, billing, Blue print reading, Budgeting, budget, building codes, cash flow, Construction Manager, contracts, Cost control, client, Delivery, staff training, Equity, estimating, senior management, financial, financial planning, financial reporting, Government, Inspection, Inspect, insurance, inventory, letters, Meetings, access, excel, Microsoft office, outlook, Painting, Peoplesoft, Personnel, policies, pricing, Progress, project plans, quality, renovations, reporting, risk management, Safety, scheduling, supervisor, supervision, technical assistance, Timberline Activities Honors Construction Industry Research Information Association CIRIA American Painting Decorators America. American Council Construction Education ACCE",CONSTRUCTION
"FINANCE DIRECTOR AND TREASURER Professional Summary Skills Exceptional interpersonal communication Effective leader Project management Financial management Fiscal budgeting Customer service-oriented Team building Human resources management Work History Finance Director Treasurer 09/1998 09/2008 Company Name – City State Supervise units Finance Department including revenue, budget, purchasing, general ledger accounting, accounts payable receivable, payroll utility billing. Direct treasury functions City South County Regional Wastewater Authority (SCRWA), including preparation review periodic investment reports oversight City's investment portfolio. Performed qualitative quantitative analysis alternatives addressing City's unfunded pension liability. Review retroactive payroll calculations fire, safety exempt personnel. Coordinate financial audit. Direct preparation comprehensive review annual City financial report, SCRWA financial report Transportation Development Act report. Review routine one-time journal entries, concluding whether accounting used accordance governmental accounting standards. Search potential grants departments. Preparation several operating budgets. Assist management maintenance public facility pass-through bonds. Partnered successfully [departments, clients] produce [positive outcome] Initiated rollout new enterprise software solution sales reporting. Trained, coached mentored staff ensure smooth adoption new program. Financial Services Officer/Budget Officer 10/1997 09/1998 Company Name – City State Management fiscal duties, provision complex staff assistance esponsible SEC external financial reporting Calpine Corporation. Extensive direct experience SEC, including correspondences conference calls Division Corporation Finance, Office Chief Accountant Division Enforcement. Designed, implemented managed Sarbanes-Oxley program Company's SEC reporting, including controls documentation coordination internal external auditors. Lead role public filings senior notes, convertible debt, zero-coupon debentures, lease obligation bonds equity. Total deal experience approximately $20 billion. Author file Forms 10-K, 10-Q, 8-K related 1934 Act forms. Ensure compliance international filing requirements. Review stand-alone financial statements subsidiaries, including SEC registrant. Assist management preparing quarterly analyst calls comprehensive financial operating information. Draft quarterly earnings releases review power point presentations analyst call presentations. Calculation earnings per share key financial measures monthly basis. Support Investor Relations Public Relations answering financial questions institutional retail investors media. Research sensitive accounting issues provide technical support corporate accounting group regional controllers. Frequent interface Legal, Human Resources, Financial Planning Analysis Treasury/Compliance. Primary contact external auditors comfort letters securities offerings. Management accounting interest rate swaps SFAS 133. Responsible ensuring consistency application capitalized interest SFAS 34. Responsible Stock Administration. Senior Auditor 01/1997 03/2000 Company Name – City State Client base included Education MBA Business 2001 California Polytechnic City State GPA: Summa Cum Laude Certified Public Accountant, California California Society Municipal Financial Officers Member Finance Committee, South Valley Community Church- Gilroy, CA Treasurer, Las Madres Gilroy, CA Bachelor Science Accounting 2000 California Polytechnic City State Skills accounting, Accountant, accounts payable, analyst, approach, billing, bonds, budgets, budget, CA, hardware, Certified Public Accountant, Client, documentation, equity, filing, Finance, Financial, Financial Planning Analysis, financial reporting, financial statements, Forms, general ledger, grants, Human Resources, Investor Relations, Legal, letters, notes, mergers acquisitions, Office, power point, payroll, personnel, presentations, Public Relations, purchasing, quantitative analysis, reporting, Research, retail, safety, Sarbanes-Oxley, securities, swaps, technical support, Transportation, Treasury, venture capital, Author",FINANCE
"GAME DESIGN INTERN Summary I aspiring programming professional experience concessions management, customer service, team leadership Highlights Working fast paced environment. Managing large volume orders. Maintaining sanitation complying food safety regulations. Oversight daily business income. Working changing environment diverse team members. Operation commercial equipment requiring safety protocol. Skills Knowledge C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package Basic Data-Structure Construction Management Advanced Calculus, Discrete Mathematics, Linear Algebra Accomplishments Earned ""Team Member Month"" working food service section Market Street grocery store. Swift vertical promotion within food service section Market Street. Member Alpha Phi Omega September 2015 May 2016 100+ hours various volunteer services. Work Experience Game Design Intern November 2016 Current Company Name － City State Oversight documentation file organization. Level Designer, including enemy, items, basic layout. Co-Designer general game mechanics. ​ Concessions Supervisor June 2016 Current Company Name － City State Served mentor junior team members. Filled daily paperwork; inventory logs, staff time logs, etc. Oversight multiple concession stands serving variety items. ​​ Food Service Clerk September 2014 July 2015 Company Name － City State Prepared food items cooked grill fryers. Carefully maintained sanitation, health safety standards work areas. Performed general maintenance duties. Took initiative find extra tasks scheduled duties completed. Took necessary steps meet customer needs effectively resolve food service issues. Customer Service Representative Cook January 2013 August 2014 Company Name － City State Prepared items according written verbal orders performing extensive multitasking. Cleaned food preparation areas, cooking surfaces, utensils. Closely followed standard protocols safe food preparation, assembly, presentation ensure customer satisfaction. Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Assisted manager ensuring smooth operation store aspects. Education Training High School Diploma 2015 New Tech High Coppell － City State United States Bachelor Science Computer Science 2019 Texas A&M University － City State United States",ARTS
"DEALERSHIP FINANCE MANAGER Experience Dealership Finance Manager 03/2011 Current Company Name – City State Oversaw credit department staff. Maintained ongoing communications clients. Worked resolve credit financing issues. Identified new business prospects. Developed strategies sales managers. Established credit financing policies procedures. Reviewed approved loan applications timely manner. Dealership Finance Manager 11/2006 03/2011 Company Name – City State Processed credit loan applications. Prepared analyzed credit reports. Evaluated contracts loan agreements. Maintained customer database. Dealership Finance Manager 02/2003 11/2006 Company Name – City State Reviewed credit loan applications. Prepared monthly quarterly financial reports. Negotiated financing credit terms customers. Ensured compliance applicable financial regulations. Education Associate's Degree Accounting 2002 University California City State Accounting Bachelor Science Finance 2005 University California City State Finance Want more? Check examples. See More Examples Summary Seasoned Dealership Finance Manager sound knowledge auto industry. Adept evaluating credit requests preparing analyzing financial reports preparing loan agreements. Specialize quickly dealing customer credit financing issues timely courteous manner. Core Qualifications · Extensive understanding credit financing issues · Comprehensive knowledge credit loan evaluation procedures · Sound understanding generally accepted accounting principles · Ability motivate staff increase productivity · Proficient use MS Office applications including Excel MS Word · Adept preparing financial reports statements analysis reports · Solid problem solving communications skills Skills contracts, credit, clients, database, financing, financial, financial reports, policies, sales",FINANCE
"CONSTRUCTION SERVICES PROJECT MANAGER Summary Dedicated Property/ Facilities Specialist 10 years overseeing diversified portfolio commercial properties totaling 1 million square feet residential properties combined total 1,000 units. Successful experienced manager poficient budgeting, planning, bidding, purchasing, staffing, supervision improvement implementation commercial residential projects. Adept customer relations, marketing, sales, leasing collections versed aspects operating, maintaining, leasing, marketing, staffing, financial reviews budgeting seeking permanent position Facilities Specialist/ Property Manager Highlights Multi-family property management Commercial property management Mortgages loans Sales marketing Skilled multi-tasker Microsoft Office Knowledge leasing market conditions New construction, renovation, remodeling remediation Flexible schedule Proficient portfolio due diligence Accomplishments Decreased operating costs [Number] implementing new cost control procedures. Implemented new rent collection procedures, increasing rental income [Year] Developed annual budgets, including determining short long-term goals support overall profit growth objectives. Managed portfolio consisting approximately [Number] sites comprising approximately [Number] square feet. Trained mentored [Number] new employees year. Experience 01/1994 01/2008 Construction Services Project Manager Company Name － City State Provided construction management services, including crisis management, project analysis, build-outs marketing nonperforming development projects financial institutions. Responsible analysis project design identify alternatives, reduce costs recommend changes greater savings. Negotiate bidders, supervise contracting hiring. Supervision professionals including legal, real estate, engineering, architectural trades insure top performance. Successfully completed development, construction sales 2000 residential units 1M sq. ft. commercial industrial property principals institutional owners. 01/1988 01/1992 President Manager Company Name － City State Managed 250 unit townhouse development prior foreclosure sale project. Successfull profitable completion remaining units site improvements positively interacting residents local officials. Managed [Number] commercial properties totaling [Number] square feet. Achieved highest possible net operating income implementing cost control revenue improvement programs. Oversaw budgeting process [Number] assigned properties. 01/1981 01/1983 President Manager Company Name － City State Managed 200 unit townhouse development bankruptcy sale project. Successfully completed remaining units site improvements positively interacting residents local officials. 01/1971 01/1980 Facilities Manager Company Name － City State Conducted planning, budgeting, purchasing, implementation facilities operations tenant improvements multiple shopping, office industrial buildings. Responsible purchasing maintenance supplies, supervising property system maintenance, landscaping, snow removal. HVAC, sprinkler, electrical, parking lot roofing inspections, repair routine maintenance. Supervised scheduled maintenance functions support daily operations. Responsible contracting capital tenant improvement projects; supervision onsite personnel contractors, supervision repairs, remodeling, custodial crew, grounds crew, supporting services. Responsible supervising approximately 55 employees 12 buildings 395 acres land; maintenance service equipment lot sweepers, floors scrubbers, compressors, HVAC equipment, generators electric tools. Achieved highest possible net operating income implementing cost controland revenue improvement programs. Education Bachelor Science DELAWARE VALLEY COLLEGE － City State AIG Property Seminar ICLE Goldshore Wolf Seminar ""Funding Developing Properties"" Kronish Lieb Weiner Hellman, LLP Seminar ""Insurance Coverage Business With Environmental Concerns"" Seminar sponsored NJ Dept Economic Development, ""Brownfields Greenfields"" Asset Management Disposition Seminars sponsored FDIC/RESOLUTION TRUST CORPORATION, Valley Forge, PA including: Asset Management Disposition Guidelines, Appraisal Standards, Environmental Review Procedures, Commercial Financing, Commercial Credit Underwriting, Due Diligence Review Procedures, Loan Valuation Analysis Property Management. Professional Appraisal, Finance Real Estate Courses, MONTGOMERYCOUNTY COMMUNITYCOLLEGE. Pennsylvania Real Estate License Skills Asset Management, budgeting, Computer literate MS Office, Word Excel PowerPoint, crisis management, Due Diligence, Finance, New construction, remodeling renovation remediation, staffing, personnelmanagement, insurance claims, legal, marketing, project design, project analysis, purchasing, Real Estate Valuation",CONSTRUCTION
"PRODUCTION SUPERVISOR VALUE STREAM LEADER Summary To obtain employment within company opportunity growth advancement. Highlights Experienced production scheduling Knowledgeable quality control standards Experience value stream mapping Dedication product quality Accomplishments Planned, directed, coordinated assigned manpower efficiently meet production requirements.Supervised first shift operations thirty-five production assembly line staff. Experience Production Supervisor Value Stream Leader October 2014 Company Name － City State Responsible daily production needs within basic compressor build lines. Reviewed production orders, schedules, delivery dates inventory levels determine product availability. Mastered intricacies process flow within department. Established adjusted work procedures meet production schedules. Supervised production schedules, production quality time delivery. Reviewed production orders, schedules, delivery dates inventory levels determine product availability. Implemented root cause corrective actions remove production constraints improve product quality. Improved efficiency productivity eliminating waste production constraints. Organized, prioritized managed plant maintenance projects keep facility safe, efficient clean. ENGINEERING LAB MANAGER July 1997 October 2014 Company Name － City State Responsible building assembling test compressors auxiliary test equipment, recording test procedures results, making recommendations changes equipment, product, and/or test methods.Perform tests using standard engineering test procedures equipment without supervision performance test, oil carryover, vibration noise testing. Resolve routine instrumentation testing problems malfunctions. Make recommendations changes improvements products reduce cost enhance quality. Coordinated developed new product design collaboration engineering staff.Completed key projects time, budget high level accuracy. Implemented root cause corrective actions remove production constraints improve product quality. PROCESS TECHNICIAN Company Name － City State Develop document standard operational methods improve repeatability quality manufacturing. Work closely warranty team manufacturing groups implement corrective measures standard operational methods needed. Emphasis visual controls methods job instructions training qualifications purposes. Work closely natural work groups, value stream leaders, quality engineers manufacturing engineers. MACHINIST/ASSEMBLER April 1993 April 1997 Company Name － City State Job duties include building several types air compressors single-stage two- stage compressors. Troubleshooting correcting problems may arise assembly. Running numerous types machinery, CNC machining centers CNC lathes, automatic manual lathes, crankshaft grinders various types drills. Worked close tolerances machined parts rough castings finished products ready assembly. Have experience blue print reading schematics also. AVIATION ORDNANCEMAN Company Name － City State Preformed maintenance S-3B Viking aircraft stationed Various duties included general maintenance aircraft, repair broken wires, reading blueprints schematics, computer checks, repair several different control boxes connected computers operate systems related field work. Treating preserving aircraft different types corrosion, loading different types ordinance, bombs, missals, various types counter measure equipment. Obtained several types licenses pertained field, ordnance driver allowed transportation bombs missiles holding areas final destination loading. Many types release checks included testing aircraft make sure weapons loaded would release properly safe condition. Upkeep equipment needed calibration. Education GRADUATE 1998 John Wood Community College － City State May, 1987 Quincy Senior High School － City State Personal Information Fishing, Spending time family friends. Strengths Adaptable flexible, Self starter, Highly motivated Additional Information Awards received Honorable Discharge, US Navy…………………April, 1997 Confidential Security Clearance, US Navy………Sept 93- Apr 97 Airman Month Award……………………. Nov, 1996 Airman Year Award……………………….1996 Interests Hunting Fishing, Spending time family friends. Strengths Adaptable flexible, Self starter, Highly motivated Skills blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting",AVIATION
"HEALTH COACH www.linkedin.com/in/caitlinmaska truefoodandwellness.com Professional Summary Driven compassionate health wellness professional eight years experience. Accountable, organized, responsible strong focus health education, clinical nutrition exercise physiology. Education Training Master Science Applied Clinical Nutrition 2014 New York Chiropractic College － City State Outstanding Academic Achievement, overall GPA 4.0 Master Science Exercise Science 2008 State University New York Buffalo － City State Outstanding Academic Achievement, overall GPA 3.87 Bachelor Arts Biology 2004 State University New York Geneseo － City State Professional Experience Health Coach Mar 2012 Current Company Name － City State Provide health coaching employees multiple corporate clients (e.g., Procter Gamble, The Hartford). Collaborate participants using motivational interviewing evidence-based approach develop health goal action plan geared towards behavior change. Clinical Nutritionist Exercise Physiologist, Owner Aug 2011 Current Company Name － City State Promote awareness current health wellness research, news content social media. Provide nutritional consultation exercise prescriptions clients. Speaker/Health Educator Jul 2011 Current Company Name － City State Present health wellness seminars. Perform biometric assessments (i.e., height, weight, BMI, body fat percentage) review lab results (e.g., cholesterol blood glucose). Health Educator Jun 2011 Feb 2012 Company Name － City State Assisted participants developing health goals behavior change. Collaborated team social workers, dietitians, pharmacists, behavioral health specialists; made referrals needed. Fitness Director Jan 2010 May 2011 Company Name － City State Developed coordinated fitness programs based needs population.Tracked participation health assessment data evaluate progress. Organized executed timely successful marketing campaigns programs. Created marketing materials promote programs (i.e., brochures, flyers, postcards). Composed edited monthly quarterly newsletters. Health Project Coordinator Exercise Physiology Dec 2008 Dec 2009 Company Name － City State Coordinated day-to-day operations research study (The effects aerobic resistance training program fatigue experienced breast cancer patients undergoing radiation treatment). Managed operation PEAK (Physical Exercise Kinesiology) Laboratory. Performed exercise testing eligible patients consented study. Clinical Support Assistant Feb 2005 Dec 2008 Company Name － City State Collaborated multidisciplinary team daily basis help assist care patients bone marrow transplant unit. Performed administrative duties including triaging phone calls, managing appointments lab order entry. Publications ""Why Pilates Exercises Your Best Solution Super Toned Abs,"" WatchFit-- Oct 2014 ""The Perfect Gluten-free Bread Recipe Truly Satisfy Your Taste Buds,"" WatchFit-- Oct 2014 ""A Gluten-free Apple Crisp Recipe Does Not Compromise Taste,"" WatchFit-- Oct 2014 ""Ten Foods Decrease Inflammation You Didn't Know About,"" WatchFit-- Sept 2014 ""Five Delicious Healthy Eating Recipes Budget,"" WatchFit.com-- Sept 2014 Skills Health promotion, nutrition counseling, exercise testing prescription, health fitness speaker, Microsoft Office (Excel, PowerPoint, Word) Certifications American College Sports Medicine Registered Clinical Exercise Physiologist American College Sports Medicine Certified Cancer Exercise Trainer American College Sports Medicine Certified Personal Trainer",ADVOCATE
"DIRECTOR OF BUSINESS DEVELOPMENT Professional Experience Director Business Development January 2010 Current Company Name － City State Advise marketing strategy, business models strategic alliances private clients education, scientific healthcare verticals. Recent projects include: ❖ The American Chemical Society Developed business plan, marketing strategy media relations global launch $1M research management software product competitive STM marketplace. ❖ College Factual.com Advice brand positioning, UX strategic relationships college rankings portal based consumer value led partnerships Wounded Warrior Project Veterans' Affairs. ❖ Global Giving Developed key marketing messages brand stories $23M international non-profit. Developed marketing strategy business opportunities environmental nonprofit focused transforming market healthy building materials. ❖ Product Development Pricing. Monetized specialized consulting services prominent clientele including leading healthcare, green building, commercial building owners. Surveyed marketplace identify service value competitive pricing yielded increased revenue. ❖ Market Segmentation. Repositioned healthy materials database toxicity screens 34,000 chemicals targeted 'green building' product environment. Segmented product users understand product challenges opportunities. Vice President, Business Development January 2009 January 2010 Company Name － City State Led cross platform revenue initiatives dominant online ranking franchise ""America's Best, encompassing Education, Health, Personal Finance, Legal, Politics verticals. ❖ Strategic Partnerships. Led cross-divisional team integrate complex $1.2M joint venture, launching revenue-producing website within 90 days. ❖ Pricing. Renegotiated underperforming partnerships analyzing Google trends optimize pricing. ❖ Deal Structuring. Doubled annual revenue health insurer analyzing value Google keywords. Renegotiated contract realize additional revenues increase CPL. ❖ Product Development. Generated four new products nine months estimated produce $100K annually ➢ Developed lucrative marketing program focused hospitals' high margin specialties ➢ Initiated hybrid partnership lead generation brand licensing senior living category ➢ Tripled value brand licensing health education categories via pricing analysis 'out home' advertising top ten media markets. Director, Content Strategy January 2006 January 2009 Company Name － City State Sourced, negotiated managed cross-platform distribution partnerships 25 leading cable companies including Charter Communications Virgin Media. ❖ Negotiating. Negotiated complex licensing partnerships news, music, games, sports technology providers, resulting 40% margin company. ❖ Partnerships. Managed successful business relationships 50 national accounts including Viacom, The Associated Press, Major League Baseball, The Weather Channel American Greetings. ❖ Deal Structure. Sourced Internet radio provider provide 40 channels customized content backdrop digital copyright restructuring legislation. ❖ Budget Management. Reduced content costs $400,000 renegotiating deal terms large media content partners. Resulted budget savings 10% annually retention 'business critical' providers. Vice President, Business Development January 2000 January 2005 Company Name － City State Director (2000-2002) Developed digital business initiatives four national magazines cable channel. Built consensus across 7 divisions invest new business models. Protected advanced iconic brand online. ❖ Revenue Development. Generated $500K+ annually syndication revenue. ❖ Product Development. On four-week deadline, sourced produced 8 SKUS big box store distribution deal. Resuscitated $2M flagship reference product line 2 bankruptcies. Doubled unit sales operating income innovative licensing strategy. ❖ Partnerships. Negotiated profitable, multi-year marketing partnerships national ISPs resulting 60% increase web traffic drive advertising e-commerce revenue. Established profitable licensing relationships partners Greece, Croatia, Germany Italy. Vice President, Marketing January 1998 January 2000 Company Name － City State Recruited AOL colleagues manage e-commerce start-up including marketing strategy, strategic relationships, communications. Garnered national print broadcast coverage pre-Google era. Helped position company profitable acquisition national tea retailer. Manager, Partner Marketing January 1994 January 1998 Company Name － City State Directed partner relations partner marketing hyper-growth period, preserving key alliances significant changes business model. Led cross-divisional team including, technical, editorial, legal advertising onboarding strategic partnerships National Football League, CBS Sportsline, ABC News, Bloomberg L.P., NBC, Reuters, Web M.D. Business Week. ❖ Marketing Strategy. Developed average 25 customized marketing campaigns month national media partners Viacom, Business Week, IDG, Hachette-Filipacchi, Ziff Davis NBC response rates 1% 5%. Managed multiple agencies, developed successful creative, resulting record-setting customer acquisition. ❖ Alliance Partnerships. Directed partner management hyper-growth period, managing 26 key national accounts challenging restructuring. Effectively liaised parties preserve long-term business relationships resulting $12M savings. ❖ Budget Development. Developed managed $18M annual partner marketing budget staff six. Education Master Science Communications University Tennessee Master Science, Communications University Tennessee Bachelor Arts Journalism University Oklahoma Bachelor Arts, Journalism University Oklahoma Marketing Strategies Growth, Education University North Carolina Chapel Hill － City State US Marketing Strategies Growth, Executive Educatio University North Carolina Chapel Hill Certifications M.D Professional Affiliations Executive Blogger, DC EcoWomen, Washington, DC Skills Marketing, Marketing Strategy, Business Development, Healthcare, Advertising, Business Plan, Clients, Hp-ux, Media Relations, Unix, Ux, Product Development, Transmissions, Budget, National Accounts, Restructuring, Increase, Pricing, Budget Management, Games, Greetings, Finance, Joint Venture, Joint Ventures, Lead Generation, New Products, Out Of Home, Pricing Analysis, Sales, Sales And, Accounts Through, Onboarding, Partner Marketing, Audience Segmentation, Building Design, Building Materials, Commercial Building, Database, Market Segmentation, Segmentation",BUSINESS-DEVELOPMENT
"VP OF BUSINESS DEVELOPMENT Professional Overview Accomplished Business Development executive 7 years experience life science startups clinical research organizations. I also entrepreneurial spirit co-founder data analytics company, financial background Master's Bentley University. Education December 2012 Finance McCallum Graduate School Bentley University Finance Extensive case-based exercises capital budgeting, corporate finance, marketing sizing, equities, bonds, common financial covenants, options. Experience valuations including risk-adjusted net present value using WACC CAPM comparables May 2011 Bachelor Science Economics Finance Bentley University Cum Laude Economics Finance Experience 01/2016 Current VP Business Development Company Name － City State PainQx (PQX) diagnostic/software company developed next generation approach objectively measure pain humans decoding neural activity. Incorporated PQX platform six clinical trials used pain biomarker gauge efficacy experimental therapeutics. Raised $500k angel groups venture funds. Identified joint venture partner China leading $1M investment. Developed economic model demonstrating PQX technology reduces costs health care providers converting poorly managed pain patients well-managed pain patients, saving $8,500 per patient. Created financials statements including income statement, balance sheet, cash flow justify capital raise share investors. Centralized contacts, alliances, investors CRM system streamlining business development. Developed investor facing business development presentations. Formed strategic alliance Evoke Neurosciences incorporate EEG headset PainQx platform providing turnkey solution clinical research sponsors. Coordinated bottoms upmarket survey interviewed 100 physicians validate PainQx value proposition identify new markets platform. Sourced, pitched grant National Institue Drug Abuse (NIDA) recognizing PainQx one 10 companies national could address opioid epidemic. Put together SBIR Fast Track Application reviewed NIDA. 06/2012 01/2016 Co-Founder VP Business Development Company Name － City State LSN tracks funding partnering preferences 5,000 investors strategic partners actively interviewing 90-day rolling cycle. This information allows entrepreneurs identify investors strategic meet fundraising partnering needs. Since inception LSN generated $4M revenue, 2016 revenue $3M. In 2015, LSN launched broker-dealer, Boston Innovation Capital, execute fundraising campaigns $5M $20M. Oversee aspects operation sales, financial projections, IT, management, marketing. Grew LSN team 22 employees: 7 business development representatives, 6 researchers, 4 conference representatives, 2 marketers. Created pitch decks, executive summaries, websites twelve biotech/medtech companies, resulting increased investor responsiveness. Utilize SalesForce.com host LSN's back end data linked established graphical user interface, saving $1M R&D costs. Deep knowledge database information systems including profile structuring, data segmentation aggregation, filtering. Personally sourced, pitched, closed $1M consulting data services Big Pharma, CROs, emerging biotech/medtech companies. Helped create fundraising strategy thirty-four biotech/medtech companies including EIP Pharma, Hsiri Therapeutics JB Therapeutics (Corbus Pharma). Built personal network 1,000 life science investors, life science entrepreneurs, investment banks, family offices, big pharma/med-tech executives. 02/2011 07/2012 Abpro specializes generation custom monoclonal antibodies. The foundation Abpro's techn Company Name － City State Abpro specializes generation custom monoclonal antibodies. The foundation Abpro's technology HTP platform, genetically engineered mouse boosted immune system, enabling mouse broader epitope spread facilitating generation antibodies traditionally difficult targets GPCR's, 100% homologous target. Personally closed $1.6M new business revenue. Part business development team grew sales $700,000 2010, $2.2M 2011, $4.0M 2012. Participated financing campaign aimed raise $3.4M debt various banks mezzanine debt funds. Modeled present value debt based offerings provide investment decisions upper management. Developed company's first financial model tied together income, balance sheet cash flow statements. This model used plan future financing needs well develop company's long-term budgetary constraints. Built implemented inventory tracking system streamline operations leading 30% reduction production delays. Created automated system crawled three-hundred scientific journals gathering contact information authors. This information led creation database 100,000 contacts use targeted email campaign. Interests USA (14 years), London (6 years), Colombia (5 years), China (2 years). Languages Native Speaker English Spanish Skills streamline, approach, balance sheet, bonds, budgeting, business development, cash flow, clinical research, clinical trials, com, consulting, corporate finance, CRM, database, email, English, equities, Fast, financials, financing, financial, fundraising, funds, graphical user interface, information systems, Innovation, inventory, marketing, network, neural, next, presentations, Speaker, sales, scientific, Spanish, strategy, strategic, websites Additional Information International Experience: USA (14 years), London (6 years), Colombia (5 years), China (2 years).",BUSINESS-DEVELOPMENT
"AGENCY SALES RESOURCES Summary Seeking secure position well established company prides growth employees. With ability showcase versatile knowledge auxiliary mechanic I hope build lasting partnership I gain employment. Skills 2011 2012 2014 Regular care coordinator Perform household task run errands Perform personal care activities; hygiene, ambulation, eating, dressing, toileting shaving Talk give company clients participate resident activities Take record vital signs Assist moving Bath, bed, wheelchairs Take care pets Nurse Assistant/Caregiver Medical Case Management Fort Worth, TX 2009 2011 Maintain set patient rooms Perform preventive maintenance emergency equipment Assist patient family education Assist R.N. L.V.N sterile non-sterile dressing changes CPR Qualified Answer multi-line phone, operate fax copy machine Prioritize patient daily care according acuity scheduled patient procedures Conduct analysis recommend suitable solutions real time performance issues (4 years), Handle inbound calls provide one-call resolution problems reported (2 years), Responded client calls provided instructions troubleshooting (2 years), Provided technical analytical support call center (1 year), Proficient MS Excel, word various database management applications Proven ability learn operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less 1 year) Accomplishments February 2014 February 2017 Program: Non Lethal Weapons training include; OC Certification, Baton Employment, Close Range Subject Control (CRSC) Techniques ADDITIONAL INFORMATION The machinist deals series different operations associated machining work. It requires good training skills handle tasks hence, writing resume cover letter machinist position, highlight skills expertise handling advanced machines technology, keen interest learning new technological inputs, professional experience etc. Experience Agency Sales Resources Jan 2017 Current Company Name － City State Agency Sales Resources Provide support State Farm agents staff, State Farm associates Providing remarkable customer experience. Communicating customers courteous manner using approved scripts via phone written correspondence Provide accurate timely customer service external internal customers, Provide centralized service field leaders agents. Answer inbound calls, determine purpose caller distribute appropriate personnel. Proficient Microsoft Word, Excel, Outlook,. Personal Care Assistant Jan 2017 Current Company Name － City State Assist patients daily activities, feeding, personal hygiene. Administration medications, companionship. Captioning Agent Jun 2016 Dec 2016 Company Name － City State Caption Telecommunications connections, IVR, Web Communications Deaf Hearing Impaired. Customer Service Representative, Troubleshooting technical problems; create problem reports. Ability multi-task accomplish workload efficiently using analytical skills. Ability maintain accuracy production standards. Technical Oral communication skills. Problem solving skills. Attention detail accuracy. Waitress/Cashier/Hostess Jan 2016 May 2016 Company Name － City State Operate cash register including cash transactions, checks, charges. Greet customers timely, professional engaging manner. Follow customer questions requests. Answer telephone using appropriate greeting. Observe customers check identification proof-of-age; deny sale alcohol underage intoxicated customers. Maintain check-out area: fill register supplies, bags; wipe counter tops. Handle customer issues may arise. Take food drink orders. Meet greet customers. Operate cash register receive payment customer cash credit card. Provide excellent customer care. Responsible cleanliness organization assigned food venue. Promote positive guest relations. Education Training BA Psychology ABA 2018 Kaplan University Psychology ABA A.A.S Business Administration General Pre 2017 Navarro College Business Administration General Pre JST Mechanical Machinist Mechanical Engineering 2014 Vincennes University MM A School － City State Mechanical Machinist Mechanical Engineering General Studies November 2012 Cedar Valley Community College General Studies Personal Information Service Country: United States Branch: U.S NavyRank: E-3 Willing relocate: Anywhere Skills analytical skills, Agency, Attention detail, call center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written Additional Information Willing relocate: Anywhere Authorized work US employer MILITARY SERVICE Service Country: United States Branch: U.S Navy Rank: E-3 November 2011 September 2014 AWARDS Community Heros March 2016 CERTIFICATIONS/LICENSES Certificate Of Contamination",AUTOMOBILE
"CONSTRUCTION PROJECT MANAGER Professional Summary Highly motivated determined individual seeking full-time position previous financial, purchasing, construction, project controlling experiences drive corporation's goals toward success Core Qualifications Proficient following software: *Business Applications: SAP, PDM, AutoCAD, DWG TrueView, Hyperion Financial Manager, Sage Timberline, QuickBooks, Word, Excel (including V-Lookup, Pivot Tables, Macros), Access, PowerPoint, Project, Outlook, Visio, Concerto *Illustration, Imaging, Page Layout Applications: Illustrator, PhotoShop, ImageReady, Adobe Reader, Adobe Acrobat, KPT Vector Tools Experience Construction Project Manager April 2015 Current Company Name City State Created, analyzed implemented project definitions, schedules, budgets, scopes work, objectives multiple programs new construction projects. Developed project timelines execution strategies effectively match client expectations deadlines still maintaining profitable gross margin 30% actual cost final invoicing. Simultaneously managed multiple construction projects, service events, tours involving launch new programs construction projects, refurbishment existing inventory, integration new graphics, components, configurations pre-sale/proposal execution completion. Onsite duties included site staffing, oversight install dismantle, well ensuring compliance tradeshow regulations. Issued work orders shop production consistent signed quote budgetary guidelines effectively converting ""selling language"" quote/work tasks ""production language"". Garnered extensive knowledge areas general construction, metal fabrications, electrical knowledge, theatrical commercial lighting, paint systems special finishes, digital photographic processes, graphic production, draw perspectives, union jurisdictions, estimating techniques, pricing costing principles, purchasing processes, financial reporting. Project Controller Accountant Intern November 2014 March 2015 Company Name City State Managed Project Controller duties including developing project budgets, analyzing project cost-to-revenue records, presenting weekly/monthly project review reports upper management Maintained corporate general ledger account reconciliations, journal entries, project re-classifications, daily banking inquiries Assisted CFO/Controller maintaining KPI files well developing new department metrics Coordinated multiple responsibilities Accounts Receivable including updating creating sales orders, invoicing commissions, posting cash receipts Conducted Accounts Payable duties payment runs, processing invoices, auditing expense reports Assisted Payroll tracking labor hours 325 employees. Purchasing Analyst Intern June 2014 November 2014 Company Name City State Implemented strategies eliminating internal external NCMR's resulting savings $6 million annually Sourced products raw materials higher quality lower cost structures consistent business objectives Ensured efficient product flow partnering suppliers, distribution centers, shipment tracking maintain plant operations accommodating time sensitive needs customers Conducted internal external plant surveys analyze production flow profitability levels recommending systems reduce overhead streamline Designed supplier bidding website joint effort purchasing managers, completed website minimal cost Developed procedures controls united purchasing, thus eliminating excessive expenditure. Project Controller June 2012 June 2014 Company Name City State Developed cost estimates evaluating construction quotes material estimates, applying historical costs current costs, updating pricing schedules Controlled project expenses classifying evaluating project expenditures, comparing expenditures project budgets, analyzing purchases, assessing cost trends Selected sub-contractors evaluating bids, locating qualifying sub-contractors, attaining maintaining sub-contractor documentation, inspecting adherence drawings, specifications, schedules Guided project operations developing, writing, updating policies, procedures, guidelines Maintained efficient production flow developing monitoring inventory systems. Education Bachelor Science Finance December 2016 Oakland University City State Finance Skills account reconciliations, Accounts Payable, Accounts Receivable, Adobe Acrobat, Adobe, PhotoShop, streamline, auditing, AutoCAD, banking, budgets, cash receipts, Controller, draw, costing, client, documentation, estimating, expense reports, Financial, financial reporting, general ledger, graphics, graphic, Hyperion, Illustration, Illustrator, ImageReady, Imaging, inspecting, inventory, invoicing, lighting, Macros, materials, Access, Excel, Outlook, PowerPoint, Word, new construction, Page Layout, paint, Payroll, PDM, Pivot Tables, policies, presenting, pricing, processes, proposal, purchasing, quality, QuickBooks, Sage, selling, sales, SAP, staffing, surveys, Timberline, Visio, website",CONSTRUCTION
"PRESENTATION DESIGNER Summary Customer Service Retail Associate.Specializes Design technology, particular talent building solid customer base.Team-oriented, working well collaborative environment, yet thrives personal sales achievements Highlights InfoGraphics Person Quater (2014) MTN Yello Star Award Person Quater. Customer Care Satisfaction Training Retail Sales Adobe Photoshop (Mock ups Prototype) Axure RP (Wireframes Interactive Prototypes) Adobe Illustrator (Vector Assets) Adobe Dreamweaver (Creation mobile sites Websites) HTML CSS. Adobe Creative Suite CC, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, HTML, CSS, Jquery, Axure RP, Powerpoint Keynote Experience Presentation Designer February 2016 Current Company Name － City State Designing Keynote Powerpoint Slides. Creation Graphic Assets presentations. Animating Keynote/Powerpoint slides. Conceptualize visualize clients brief/ scripts storyboards. Work primarily producer deliver presentations deadlines. Multimedia Designer October 2015 Current Company Name － City State Create marketing product tutorial videos create storyboards, record audio, shoot video, edit final product Other projects may include catalog/brochure design, marketing collateral, online banners, print advertising. Collaborate project teams plan, analyze, organize, complete assigned projects. Design develop marketing materials product campaigns, events, presentations, internal communications using cross-platform industry standard design office software (both proprietary open source); visually communicate abstract concrete ideas. Work primarily Jesus House Dallas team resolve wide range design related marketing requests challenges imaginative pragmatic ways. June 2013 July 2015 Company Name User Experience User Interaction Designer (Team Lead) Working whole project team develop solution, deliver detailed User Experience support this, see implementation. Understanding business objectives user requirements project, whatever means required, translating site blueprints. Website evaluation competitive benchmarking. Gathering information, identifying user types user needs using questionnaires, workshops interviews. Defining user scenarios, goals tasks, resulting customer journeys. Content organization creation site maps, navigation systems, wire frames, user journeys/process flows functional specifications. Prototyping, customer testing usability testing. Developing implementation style guidelines. Understanding site/application blueprints impacted by, need interface with, technical development. Alongside: Challenging brief required adding depth thinking solution. Responsibility project work, terms producing articulating deliverables self-management. Relentlessly review standard work, ensuring work meeting highest levels quality presented client. Assist development test plans scripts usability testing. Customer care Digital media October 2011 June 2013 Company Name Worked Systems processes department MTN Nigeria ensure products launched adhere defined policies, procedures quality standards agreed within department -Perform UATs FUTs new products directed Quality assurance Engineers -Support development product services end end (Product lifecycle) -Decompose high level information details develop requirements specifications according standard templates. -Conduct research evaluate information new product services beneficial business e.g introduction QR code banners currently success. -Prepare deploy Customer awareness videos e.g Siebel CRM tips Tricks, Hyconnect, Hynet, MTN mifi etc across regions via flash presentations. -Use organization time management tools track cases meet turn-around-times required metrics. Gather share feedback related customer satisfaction regards existing data service, messaging product services Assist reviewing designing information packs FAQs deployed online Representatives regions. Monitor report performance existing products customer portfolio customer relations division. Develop MTN HR Career Portal. Create MTN MNP teaser animation video South Africa presentation. Education Bachelor Science Computer Science 5/2009 Covenant University Computer Science Professional Affiliations Accomplished Designer 5 years User Experience Interface Design, working platforms like Microsoft Sharepoint Mobile Applications, proven ability develop implement clean, slick interfaces support business goals financial objectives. Recognized expert good listener clients, translating vision reality. Skills Adobe Creative Suite, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Powerpoint, Keypoint, Prototyping, Wireframes Illustrations",DESIGNER
"CONSULTANT Summary Solutions-focused, versatile management professional offering comprehensive background supporting U.S. military operations roles increasing responsibility 30-year career United States Marine Corps. Effective communicator quickly masters new roles technologies achieve positive results. Highlights Strong verbal communication Extremely organized Strong Managerial Skills Attends detail Effective writing skills Top Secret/SCI Security Clearance (Clearable). Effective team leader CPR certified Firearms safety training Trained defensive tactics Intelligence gathering techniques Training Emergency response Able handle extreme situations Accomplishments Effective leader period spanning 30 years United States Marine Corps. Deployed numerous times hardship countries assist relief efforts well combat operations. Completed Bachelors Masters degree's since retirement Experience Consultant October 2013 October 2014 Company Name － City State Consultant FSCX (Fort Sill Oklahoma). Part time). Assisting doctrine writers efforts revising current doctrine, tactics, techniques procedures manuals, include ATP 3-09.13 (FM 3-09.13) The Battlefield Coordination Detachment (BCD) ATP 3-09.43 Fire Support Techniques The Battalion, utilizing Army Doctrine 2015 format. Primary Doctrine Writer September 2012 September 2013 Company Name － City State Primary Doctrine Writer Explosive Hazard Operations, Army Techniques Publication (ATP) 3-34.20/Marine Corps Reference Publication (MCRP) 3-17.2D. Keybridge Technologies. Acted primary author Explosive Hazard Operations, doctrinal publication, ATP 3-34.20/MCRP 3-17.2D. Gathered, analyzed, wrote information required re-write outdated version FM 3-34.210 (Explosive Hazard Operations). Possess extensive knowledge Army Marine Corps writing doctrinal procedures. Military Analyst September 2011 August 2012 Company Name － City State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development Education, Facilities (DOTMPLF) Assessments related research support Directorate Counter Improvised Explosive Device (DCIED). Extremely knowledgeable databases support Defeat Device Line effort. Possesses extensive knowledge Robotics Hand Held Detectors currently used Marines Soldiers Dismounted Operations Afghanistan. Familiar limitations capabilities system. Material developer vast knowledge systems pertaining current operations involving Defeat Device Working Group Thoroughly knowledgeable agencies involved procuring Material Solutions Soldiers Marines current Theater Operations. Thoroughly knowledgeable Joint Urgent Operational Needs Statements (JUONS) databases contain information support briefs DtD Line Effort. Extremely familiar Aerial Intelligence Surveillance reconnaissance systems used US forces personal experience combat Iraq. Familiar material solutions pertain Dismounted Operations, utilized operations. Identifying Gaps Warfighters Afghanistan personal combat experience. Authored/Co-Authored several Concept Operations (CONOPS) Techniques, Tactics Procedures (TTP) various gear tested Afghanistan. Provides extensive research material solutions assist Warfighter. Extensive Air Ground integration experience battlefield. Possess extreme amount knowledge involving entire Combat Arms Environment personal experiences Marine Sergeant Major. Currently hold Secret Clearance. Associate March 2009 August 2011 Company Name － City State Fort Leonard Wood, Mo. Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development Education, Facilities (DOTMPLF) Assessments related research support Directorate Counter Improvised Explosive Device (DCIED). Material developer vast knowledge systems pertaining current operations involving Defeat Device Working Group Extremely familiar Aerial Intelligence Surveillance reconnaissance systems used US forces. Identifying Gaps Warfighters Iraq Afghanistan personal experience. Authored/Co-Authored several Concept Operations (CONOPS) Techniques, Tactics Procedures (TTP) various gear tested Afghanistan. Provides extensive research material solutions assist Warfighter. Associate March 2008 March 2009 Company Name － City State Booz Allen Hamilton, Training& Doctrine Developer Maneuver Support Center Excellence (MSCoE) Directorate Training (MDoT), Fort Leonard wood, MO. Member four person team produced much needed Sensitive Site Exploitation Field Manual Subject Matter Expert Site Exploitation Identified researched sensitive exploitation concepts, supporting development identifying units agencies involved Site Exploitation Doctrine MSCoE. Lead Instructor September 2007 March 2008 Company Name － City State Instructor Combat Advanced Search Combined Explosives Hazard Center, Fort Leonard Wood, MO. Member Eight Man Search Instructor Team. Instructed several areas search applies operations Iraq Enduring Freedom. Provided Instruction Search Techniques Army Marine units prior deployments. Instructed following areas: Occupied Unoccupied Buildings, Area, Route, Person, Vehicle Check Points. Senior Enlisted Leader October 2005 June 2006 Company Name － City State responsible mentoring 6,000 Marines Sailors preparing combat deployments Iraq Afghanistan. Monitored training 6 Rotary Wing Squadrons, ensure tactics current combat theaters operation. Command Sergeant Major May 2003 October 2005 Company Name － City State 15th Marine Expeditionary Unit (Special Operations Capable) MEU (SOC) First Marine Expeditionary Unit, Camp Pendleton, CA. Acted Senior Enlisted Leader, responsible mentoring 2,800 Marines Sailors combat operations Iraq. Developed Tactics Techniques Procedures support current engagements theaters Counter Improvised Explosive Device awareness. Aggressively trained Instructed Marines Sailors weapons systems organic MEU (SOC). Acted Liaison Amphibious Ready Group (ARG) MEU (SOC) throughout 2 combat deployments. Oversight combat operations relief efforts Iraqi people Anbar Province; included IED attacks, deploying dismounted patrols support operations oversight humanitarian relief. He directly involved planning execution phases combat operations involving three thousand Marines Sailors. Served two tours Iraq. Personally directed site relief operations response Tsunami Sumatra, Indonesia. Provided around clock support relief effort coordinated US, Sumatran, Australian government agencies, well Non-Governmental organizations scene. Subject matter expert, instructor/writer, firearms instructor, small large group leader planning implementing protective services operations required maintain military protective services; completed Antiterrorism Evasive Driving Course, given Gryphon Security Group. Utilized operational expertise knowledge educational training principles, techniques present instruction in: Dismounted Patrols, concepts, organization, employment tactics, units weapons employment, critical operational techniques specialized physical technical skills required protective services detail members. Utilized military weapons expertise skill conduct weapons training. Acted Range Safety Officer Embarked aboard U.S Navy vessel. Possess extensive knowledge doctrinal writing process Army Marine Corps. Performed duties integral member CEHC four years, focusing Defeat Device (DtD) LOE, capability gap analysis, supporting CIED efforts. Has assessed analyzed 40 capability gaps well numerous Doctrine, Organization, Training, Materiel, Leadership, Personnel, Facilities (DOTMLPF) assessments four years. Was integral member Search Instructor team CEHC, instructing Marines Soldiers preparing deploy Theater combat operations. Developed refined process gathering tracking critical material system requirements related information well related processes conduct capability gap analysis clearly articulated Army CIED leadership. This effort managing consolidation Joint Urgent Operational Needs Statements (JUONS) CEHC. Served 5 MEU (SOC) deployments several overseas tours throughout 30 year career. Assisted planning execution military operations, platoon Marine Expeditionary Force (MEF) levels, safety continually mind. Performed numerous risk assessments safety welfare Marines/Sailors facilities peacetime combat operations. Has developed extensive network contacts throughout United States Army well United States Marine Corps assist Defeat Device Working Group. Education Master Arts Business Organizational Security Management December 19 2014 GPA: GPA: 3.82 Business Organizational Security Management GPA: 3.82 Military Mobile Protection Course, Gryphon Security Group (60 Hours) 2005 High Risk Personnel Course, Quantico, VA. (60 Hours) 1993 First Sergeants Course, El Toro, CA. (40 Hours) 1993 Advanced Staff Non Commissioned Officers Course (Distinguished Graduate) El Toro, CA (240 Hours) 1992 Marine Air Ground Task Force Intelligence Course (Distinguished Graduate) Navy Marine Corps Intelligence Training Center, VA (320 Hours) 1991 Imagery Interpretation Course (Distinguished Graduate) Goodfellow Air Force Base, TX, (892 Hours) 2005 Naval Gunfire School － City State 60 Hours) Masters Degree Webster University BS General Studies Psychology Columbia College GPA: GPA: 3.10 General Studies Psychology GPA: 3.10 Skills Marine Corps/ Air Force, Army, ATP 3, ATP, C, CA, Concept, Consultant, databases, Driving, government, instruction, Instructor, instructing, Interpretation, Leadership, Machinist, managing, mentoring, weapons, Navy, network, developer, Organizational, Personnel, processes, Publication, research, Robotics, Safety, Writer",CONSULTANT
"FITNESS DIRECTOR Highlights Skills Used: Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality Basic Japanese Speaking (greetings customs) Diamond Jeweler Executive Protection Jason Park Diamond Honolulu, HI July 2014 October 2014 Responsibilities Sales Various Exquisite Diamonds, Rare Gemstones, Sunrise shells Royal Hawaiian Jewelry Historic Iolani Palace Provide Personal Security transportation Diamonds, Gemstones Cash Deposits. Accomplishments Assisted Start Up Grand Opening Jason Park Diamond, Jeweler Iolani Palace Honolulu Hawaii. Skills Used Knowledge Characteristics associated Pricing Diamonds, Rare Gemstones, Sunrise shells. Tactics Techniques Executive Protection Transportation High Value Items. Executive Assistant CEO Ambassador Of Pearl Harbor Discover Hawaii Tours Honolulu, HI July 2012 April 2014 Responsibilities: Schedule business meetings times locations, coordinate travel arrangements 1-7 personel Assist Daily Operations company monitor employee production operations. Key player development Waikiki Welcome Center economic tour trolley provides transportation local events providing visual advertising Discover Hawaii Tours. Maintenance Manager 108 Tour buses islands Hawaii, Maui, Oahu Kaui. Responsible ensuring vehicle's company operation proper Decals Insurances comply federal state tourism transportation regulations. Oversee 18 Tour Drivers ensuring maintain current TWIC, CDL, Medical Legal clearances allow Military Base Access Coordinated Tour Routes Schedules Tour Drivers site Pearl Harbor Assist Tourist around Pearl Harbor Act Liason Discover Hawaii Tours Other Tour Companies. Prepare Breakfast Boxes morning tours 150-300 people Sales Representative Model RIX Islandwear Honolulu, HI February 2011 January 2012 Responsibilities Sales Special Brand Men's Only Aloha Shirts. Opening Closing Store Cashier Trainer Inventory Accountability shipments Quality Control Supervisor ensuring correct products arrived free damages. Modeled Men's Aloha T Shirts featured 12ft x 5ft poster posted display window location. Accomplishments Doubled store location monthly earning +-$6,500 +-$13,400. Experience Fitness Director August 2015 Current Company Name － City State Manage 11 Personal Training Staff ensuring facility offers highest level safe effective training along offering diverse training programs. Draft Submit Payroll 11 Training Department Employees Bi-weekly Conduct monthly training groups ensure employees following company policy procedures. Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue $32,000 resulting promotion Fitness Director first 90 days company. First month Fitness Director resulted $77,800 highest personal training sales company record surpassing monthly goal $45,000 $32,800. Manager Safety Advisor January 2012 January 2016 Company Name － City State Entrusted keys security codes opening closing store. Train New Employees Daily Operations review company Policies Procedures well Crew Expectations indoctrination process. Manage Reservation Times Surf lessons coordinate ground demonstrations Practice Demonstrate Water Safety techniques maintain current CPR qualification. Provide Basic First Aid daily basis minor cuts, scrapes, punctures severe lacerations injuries require professional medical attention. Aviation Warfare Systems Operator November 2004 August 2010 783 Hrs Flight Time Tactical Helicopter Aircrewman. Door Gunner: M240D, .50 Cal Gau 16. Anti Submarine Warfare Systems (Acoustic Non Acoustic. Airborne Radar Operator Sensor Operator Written Tactical Operator Quarter first deployment.Scored 394 400 Search Rescue Physical Evaluation Western Operators scored 4.0 4.0 academic portion evaluation. Awarded Operator score high entire evaluation Pacific Navy.Cover page 4 page article FUTURES Magazine, military recruiting magazine distributed across nation. Also Featured Today'sMilitary.comDiving Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4. Education High School Diploma General Education 2004 Camden County High School － City State General Education Willing relocate: Anywhere Skills academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written Additional Information Willing relocate: Anywhere Authorized work US employer AWARDS National Defense Service Medal December 2004 Awarded Military Service National Emergency Periods deemed Secretary Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency Fidelity Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service Global War Terrorism Global War On Terrorism Service Medal June 2009 Direct Support Service Global War Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded successful completion Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards M16 M4 Rifles. Enlisted Aviation Warfare Pin January 2008",FITNESS
"SALES ASSOCIATE/CASHIER Summary Nine years experience providing customer support ·Managed high-volume workload within deadline-driven environment · Pleasant professional demeanor · Once well little supervision · Excels busy environment, customer service, inventory taking responsibility assigned work. Friendly Sales Associate proficient managing areas sales customer service fast-paced retail environments. Excellent multi-tasker team player. ​ Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 Current Sales Associate/Cashier Company Name － City State Met incoming customers provided immediate assistance. Listened customer needs preferences provide accurate advice. ​ Trained new sales employees effective techniques. Reviewed purchases fraudulent activities. Worked flexible schedule accommodate changing customer levels. Answered incoming telephone calls professional knowledgeable responses. 07/2012 01/2013 Company Name － City State I make answer phone call regarding clients billing issues I greet greet clients gym answer question may have. 11/2009 01/2016 Sales Associate Company Name － City State Maintain neat clean stock room. Trusted handle monetary transactions, cashier. Perform opening closing procedures. Follow customer questions, concerns, escalated issues needed management regard customers complaints. Determine customer's needs help customer's make smart choices. Perform product sales customer service suggesting additional add-ons features customer aware Skills used. Outstanding customer service. Offered solutions customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City State Education Training 2010 Business Computer science Norwalk Community College － City State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS Victoria's Secret August 2014 Employee month Victoria Secret August 2015 Employee month Activities Honors Victoria's Secret Employee month August 2015",FITNESS
"CONSULTANT Summary Over 20 years experience working IFC many sectors oil gas, mining, renewable energy Skills Experience IFC jeopardy projects, portfolio management. Experience several IFC Portfolio Databases. Experience Consultant 12/1996 Current Company Name － City Conducted risk impairment analyses IFC's portfolio loan equity investments recommended senior management specific loss reserves cover impaired individual investments. Analyzed financial statements client companies coordinated Investment Officers validate information IFC files. Participated development new loan loss reserve forecasting tool based loan migration analysis. Took part preparation FY97 Loss Reserve Review Paper. Participated discussions status investee companies Investment Departments. Prepared project status reports external auditors. Policy Analyst 03/1991 07/1994 Company Name － City Managed team seven professionals establish operate one Company's first joint ventures Austrian partner Berthold Stempel. Worked introduction leasing hotel catering divisions company. Worked Senior Management introduction new accounting system. Lecturer 01/1987 03/1991 Company Name Taught course Microeconomics. Participated number projects companies' restructuring regional development issues local enterprises government agencies. Languages Bulgarian Russian (fluent); German (working knowledge). Education Training MBA Finance November 1996 GEORGETOWN UNIVERSITY － City State Finance 3.67 Finance Club, Consulting Club. SEED (Students Eastern European Development) --Fund-raiser. MS Economics February 1987 Varna University School Economics Varna Bulgaria Economics 3.85/4.00 Graduated top 5%. Gold Medal Bulgarian Ministry Education awarded academic excellence. Skills accounting system, Bulgarian, Consulting, client, Database, equity, Senior Management, Finance, financial statements, forecasting, German, government, investments, migration, Russian (fluent, spread sheet, word processing",CONSULTANT
"CONTRACTS AND FINANCE OFFICER Professional Profile Contracts Finance Officer Exceptional Payroll Administrator background finance seeks provide administrative, accounting payroll support energetic human resources finance department. Detail-oriented, efficient organized Contract Finance Officer extensive background community-based organizations seeks bring strong work ethic engaging interpersonal communication vibrant nonprofit company. Offer expertise European Development Fund (EDF) Payment Contract procedures, financial management accounting procedures keen business sense combine deliver sustainable results Project Management Qualifications Financial Management Project Cycle Management Accounting Procedures Payment/Contract Procedures Budget Support EDF Procedures Productivity Improvement Quality Control Filing/Archiving/Documentation Administration Record-keeping Independent worker Time management Attention detail Microsoft applications Programme Management Programme Estimates/Grant TOMPRO/TOMFED/TOMON Financial Accounting Software EDF projects programs Certificate Filing, Archiving Documentation Project Cycle Management Relevant Experience Transitioned bookkeeping function external in-house increase efficiency lower cost Simplified payroll processing procedure increase department productivity 20 %. Worked human resources develop streamlined way track paid time off. Experience Contracts Finance Officer 12/2008 08/2014 Company Name City Ensure accuracy completeness payments, recovery related financial dossiers incoming outgoing stage. Processing payment dossiers efficient implementation EDF Projects. Liaise European Commission Delegation (ECD) Projects partners matters relating financial aspects EDF resources including payments, recoveries procedures. Maintain control cards financial accounting records necessary management EDF resources. Update guarantee records bring guarantee action dates. Initiate advise project/programme closures de-commitments. Check correctness tenders, contracts, riders programme estimates. Verify validate payment dossiers compliance EDF rules regulations. Keep up-to-date EDF rules regulations disseminate users. Participate tender evaluation activities. Co-managed Support Project Draw programme estimates tender documents Prepare salary vouchers circulate pay slips Maintain Assets Register Assist organizing coordinating seminars, workshops EDF training staff partners Update Accounting software TOMFED, TOMON) National Authorising Office Freetown, Sierra Leone. Reviewed, investigated corrected errors inconsistencies financial entries, documents reports. Determined proper handling financial transactions approved transactions within designated limits. Distributed expenditure, encumbrances, receipts receivables according schedules. Audited contracts, orders vouchers. Prepared purchase orders expense reports.Managed accounts payable organization 30 personnel. Accurately processed data, validation transmission weekly, semi-monthly sales payrolls .Improved accuracy payroll journal entries developing implementing payroll reconciliation tool. Intern/Trainee Finance 06/2007 12/2008 Company Name City Provided assistance support EDF Contractual, Procurement Financial Management. Assisted preparation tender documents launching tenders. Assisted updating provider database rules regulations applicable management EDF. Assisted establishing database regional local service providers. Prepared payment orders. Review initiation payment dossiers. Intern 09/2005 12/2005 Company Name Reviewed pay slips accuracy. Prepared stock stack cards. Responsible Inventory Stock control. Assisted Procurement procedures. Prepared reviewed payment vouchers. Data entry, archiving filing. Education Master Business Administration (MBA) Finance, Marketing, Operations Management Economics Business Law May 2014 University Phoenix Online Campus City State United States America BSc Financial Services July 2005 Institute Public Administration Management (IPAM) University Sierra Leone City State Sierra Leone Financial Services Affiliations Member Springs Joy Advisory Committee Executive Member Welfare Humanitarian Ministry, Public Relations Officer, New Life Ministries International Member Greeters Department, New Life Ministries International Member Women's Department, New Life Ministries International Member Eros Commoners Club, Institute Public Administration Management- University Sierra Leone Member Saint Joseph's Secondary School Band Drum Major Skills Accounting, Accounting software, Budget, Contractual Procedures, Data Entry, Database, Documentation, Filing, Financial Accounting, Financial Reporting, Financial Management, Grants, Inventory Control, Access, Excel, Office, Power Point, Publisher, Microsoft Word, Organizing, Procurement, Quality Control Stock, Control, Preparation Tender Documents, Organize Workshops, Seminars Trainings",FINANCE
"LEGAL SPECIALIST III INVESTMENT BANKING SUBPOENA COMPLIANCE Summary Certified paralegal extensive legal background, excellent supervisor skills Investment Banking knowledge, seeking position within Financial Industry knowledge legal terminology, banking laws, regulatory policies procedures would fully utilized expanded. Highlights CORE SKILLS Advanced Monitoring Regulatory Compliance Protection Customer's Rights Risk Management High-Risk Investigations Quality Efficiency Assurance Investment Banking Strategic Thinking Policy Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public Advanced Monitoring Advanced Monitoring Regulatory Compliance Protection Customer's Rights Risk Management High-Risk Investigations Quality Efficiency Assurance Investment Banking Strategic Thinking Policy Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Accomplishments 2008: Nominated ""Paralegal Year Award"" American Association Justice 2003: Awarded Employee Month 1999: Awarded Miss Congeniality 2015: Member Rewards Recognition Committee 2010: Member National Federation Paralegal Associations 2009: Presentation Paralegal Trial Procedures Duties 2007: Legal Staff Profile, article written Law Crossing 2005: Labor Employment Newsletter: State Minimum Wage Guide 2004: Diversity Sensitivity Training clients including staff management 2003: Article: You're Hired Let's Arbitrate Experience Legal Specialist III Investment Banking Subpoena Compliance December 2013 Current Company Name － City State Create data analytics related complex compliance financial investigations, experience banking environment familiar various financial products. Responsible complex Investment Bank investigations analysis ensure bank-wide compliance Bank Secrecy Act (BSA), USA Patriot Act, Office Foreign Asset Control guidance published FinCen, FDIC, Federal Trade Commission (FTC) US Treasury Department. Assessing risk customers Bank including reviewing Anti-Money Laundering (AML) Suspicious Activity Reports (SARs) investigations. Communicating effectively, verbally written, supporting GIRE, GS&I, AML internal regulatory departments. Construct filters queries refine e-discovery reviews attorneys LDM Department. Prepare objections subpoenas negotiate scope bread request. Knowledge financial industry investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing prime brokerage. Benefit Consultant Agent April 2013 November 2013 Company Name － City State Conduct seminars Healthcare reform Detailed-oriented excellent research, investigative reporting skills. Extensive knowledge substantive procedural aspects Insurance industry. Provide information 12 supplemental insurance products potential clients Research changing Healthcare laws Tax Regulations New Jersey New York Training sell mutual funds, annuities, securities, retirement plans insurance products. Case Supervisor Project Management Professional October 2000 April 2013 Company Name － City State Responsible managing 5-15 paralegals cases, projects, trials appeal assignments Coordinate delegate assignments cases junior paralegals temporary support staff Supervise, hire, train support paralegals firm's New York, New Jersey Boston offices Boost staff morale improve teamwork accessible hours problem resolutions Redesigned paralegal staff forms greater effectiveness e-discovery tools Strong analytical skill willingness deal solve on-going unique situations Senior Trial Paralegal, Intellectual Property Assist NY, NJ, CA TX offices trademark infringement internet counterfeiting matters Manage US foreign patent prosecutions. Handle utility design patents 10 claims Prosecute patents cases International Trade Commission Board Patent Appeals Interferences Deal unfair competition, trade secrets, false advertising, patent copyright infringement issues Senior Trial Paralegal, Labor Employment Assist 5 attorneys areas labor law issues including employment, union, wage hour, FLSA, ERISA Collaborate attorneys Federal State trials involving ADA, harassment litigations, domestic violence workplace, employment agreements, separations, wage hour issues ERISA liability Provide support claims executive compensation, fiduciary, professional liability Alternative Dispute Resolution, arbitration, medication, NASD, EEOC levels Draft current editions sensitivity training guides, employee handbooks, management policies employment agreements collective bargaining agreements Trial Paralegal, Corporate Basic knowledge areas corporate, securities,venture capital, private equity transaction Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q 8-K compliance. Involved officer director stock transactions, employment. Review analyze SEC, Equity Capital Market (ECM) acquisitions documents. Paralegal, Litigation Assist trial preparations creating trial notebooks plaintiff defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, potential trial exhibits Digest deposition hearing transcripts computer database Identify accumulate background information opposing counsel's witnesses experts Create, manage, scan, code edit index discovery production including correspondence, pleadings, bates stamped documents electronic computer database. Create discovery privilege logs. Assistant Office Manager Paralegal Asbestos, Lead Insurance January 1999 October 2000 Company Name － City State New York, New York 01/1999 10/2000 Assistant Office Manager Paralegal Asbestos, Lead Insurance Paralegal, Personal Injury March 1997 January 1999 Company Name － City State Paralegal May 1996 March 1997 Company Name － City State Securities Education License Life Health Insurance 2012 New Jersey State Life New Jersey State Life Health Insurance License 2012 Certification Paralegal Studies Program 1996 Benjamin N. Cardozo School Law － City State US ABA approved Certification, Paralegal Studies Program, General Practice 1996 Bachelor Arts Sociology, Criminal Law 1995 Fairleigh Dickinson University － City State US Fairleigh Dickinson University, Teaneck, New Jersey Bachelor Arts Sociology, Concentration Criminal Law 1995 Certifications Project Management Professional ABA PMP Affiliations Rewards Recognition Committee Additional Information Manage US foreign patent prosecutions. Handle utility design patents 10 claims Skills Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect",BANKING
"I.T. SUPPORT TECHNICIAN/SPECIALIST Career Overview I Over 20 years' experience working customers\users Martial Arts Businesses I owned. During time I received first hand experience Sales business management. I started training career I.T. I decided transition Martial Arts I.T. related field. In 2012 I started working Intern Southern Crescent Technical College I going college there. I I.T. Technician experience working managing help-desk operations. Because I work one one customers/clients I proficient explaining complicated technical concepts users varying degrees technical understanding. I feel I dynamic computer technician experienced aspects hardware, software operating systems maintenance repair. Through training SCTC I Possess knowledge advanced diagnostic techniques. I received degree Networking field CISCO MICROSOFT Southern Crescent Technical College currently pursuing education certification Network Management Western Governors University. My main professional goal become network administrator receive education required become certified networking related fields. I add great sense professionalism company hard worker getting job done right. Qualifications LAN aptitude MS Office proficiency Exceptional troubleshooter Enjoys troubleshooting problems. Is highly motivated customer service- focused Sound judgment Proficient AVG, Printers, PC Security systems MS Office proficiency LAN aptitude Has extensive knowledge Virus spyware removal Technical Skills Skills Experience Total Years Last Used Desktop Laptop systems Expert 5 2015 Active Directory Experience 5 2015 Computer installation Expert 5 2015 Computer Troubleshooting Expert 5 2015 Software installation\upgrading Expert 5 2015 Windows Server 2008 R2 Novice 5 2015 Microsoft Office Suite Experienced 5 2015 VOIP Phone Installation Experienced 5 2015 Virus\\Spyware Removal Expert 5 2015 Accomplishments 1. 3 time recipient ""Ducks Row"" Award Southern Crescent Technical College 2013. 2. 2. Diagnosed hardware software failures resolved technical issues 90% success rate. 3. On average closes tickets Technical Support Specialist SCTECH. 4. I corrected problem switch plagued School's ADDS class imaging process incredibly slow. I found problem mismatch speed setting. While ports Full Duplex others Auto. Setting ports Auto fixed problem. This done within first 3 months tech. Work Experience I.T. Support Technician/Specialist 01/2011 Current Company Name City State By remote location, I respond tickets given Faculty Staff helpdesk system. Tickets range basic computer problems networking problems regarding Cisco switches. I worked installation voip phones, Risevision software signage, developed installation procedures currently oversee installation iTALC class management software. I also worked Kaseya management system remote desktop operations auto workstation updating procedures. I involved inventory control procedures understand importance keeping accurate item inventory. I make sure I professional cordial dealings people I work with. My duties included leaving customers\end users knowledgeable, problem fixed smile face. Children's Program Developer/Operations Manager 01/2009 01/2011 Company Name City State I saw day day operations, sold memberships, retail goods, upgrade packages. I Taught martial arts classes designed curriculum programs taught martial arts children adults. I solved problems customers management talked frequently one one basis customers. I effective increasing sales revenue membership count. This position gave edge ability serve customers focus respect. Instructor/Owner 01/2005 01/2009 Company Name City State I saw day day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs taught martial arts children adults. I solved problems customers management talked frequently one one basis customers. I effective increasing sales revenue membership count. I also chance experience selling business new owner. Technical Support 01/2005 01/2006 Company Name City State I solved problems phone user software package designed build picture frames. Problems included computer based well physical problems design picture frames. I able learn talk people phone show respect upbeat exciting. Education Training Bachelor Science Network Administration 2017 Western Governors University City State USA I Currently Enrolled Associates Applied Technology Networking Cisco Microsoft 2012 SouthernSouthern Crescent Technical College Griffin City State USA GPA: Graduated Summa Cum-Laude Networking Cisco Microsoft Graduated Summa Cum-Laude High School Diploma High School 1991 Griffin High School City State USA Skills Comptia Project+ Certification CIS Web Design Specialist Certification",ARTS
"FINANCE BUSINESS PARTNER Summary Finance Business Partner adept effectively managing financial needs various Corporate functions including auditing, providing analytics periodic performance results. Areas expertise include budgeting, forecasting, allocations, cost reductions, project management fostering client relationships. Highlights Strategic financial planning expert SOX Compliance Oracle ERP (Enterprise Resource Planning), Hyperion Planning software Financial planning forecasting, Data analysis Customer relations Data trending Projections Accomplishments Increased cost-effectiveness (XX)% compliance enforcement implementation rigorous quality control system. Experience Finance Business Partner November 2009 Current Company Name － City State Responsible financial planning 5 6 corporate functions (Center Excellence), including budgeting, forecasting, variance analysis, reporting relevant analytics. Monthly financial review recommend cost management. Responsible completing financial business reviews various Hertz operations including following: Sarbanes Oxley (SOX), NA Treasury Financial Operations Evaluated control effectiveness Treasury Operations (cash management) Financial Operations (Investments, debt leveraging, derivative transactions). Coordinated reviews PricewaterHouseCoopers (PwC) ensure accurate Financial Reporting. HERC Fleet Operations Evaluated efficiency adequacy internal controls HERC fleet operations (depreciation, equipment disposal, maintenance, product support warranty) within corporation's equipment rental division. Sarbanes Oxley (SOX) Corporate Tax Audit Verified control effectiveness 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), Tax Provision). Hertz Annual Bonus Audit Verified accuracy 2004, 2005, 2006 Hertz Annual Bonus Awards accordance bonus plan specifications approved Compensation Committee various Hertz Divisions. Hertz Claims Management Reviewed effectiveness adequacy internal controls Hertz Claims Processes. Evaluated workers compensation claims administered Third Party Administrators (TPA), ensured adherence Federal State regulations. Licensee/Franchise Audits: International Franchise Audits Reviewed operations revenue reported following licensee. Audited two licensees operations Yucatan Sonora States Mexico, (Nov 2006), resulted $500K $100K assessment respectively. Audited Costa Rica Licensee (Sept 2005), resulted assessment $81K. January 2003 Company Name － City State Analyzed historical data (transactions) determined transaction rate maximizes process flow store checkouts (point sales). Identified lack excess capacity store checkouts points utilization existing labor force (improper scheduling procedures). Recommended pull scheduling system replace generic scheduling procedure training employees perform multifunctional roles created dependable excess capacity. Increased cost efficiency, projected $1.5M per annum. September 2004 October 2004 Company Name Review operations South Capital U-Haul location identify inefficiencies recommend process improvement increase profitability. Defined, measured analyzed customer needs enhance operational controls location. Manager January 1998 January 2000 Analyzed introduced financial profitability model realized 15% revenue growth capitalizing spill effect competitor's promotion. Reorganized departmental structure introduced electronic scan receiving procedures, increased labor productivity technological efficiency 50%. This saved company $3000 per week payroll expense. Reduced inventory holding cost doubled truck deliveries, eliminated excess storage charges incurred truck deliveries, enhance company's just-in-time ordering process. Education Cultural Exchange Program 7 1996 MONTCLAIR STATE UNIVERSITY － City State United State Master Business Administration Finance Operations 5 2004 GEORGETOWN UNIVERSITY, The Robert McDonough School Business － City State Finance Operations (MBA) Bachelor Science Statistics 4 1996 UNIVERSITY OF GHANA － City State Ghana Statistical Analysis Mathematical theory Skills Budgeting, Cost management, Financial Reporting Analytics, Investments return investment (ROI, NPV, EVA), Process improvement, Sarbanes Oxley, Scheduling, SOX Tax footnotes, Inventory Management, Receiving, sales,",FINANCE
"BRANCH BANKING COORDINATOR Summary Manager 12 years background customer service, finance, leadership branch management. Vast knowledge finance, regulatory requirements general bank operations. Enthusiastic energetic leading staff exceed sales goals, delivering excellent customer service. A dedicated team player experienced overseeing operations individual multi-unit facilities, developing successful programs improve profitability. Diligent driven individual achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. Education BBA Banking 2015 Strayer University City State High School Diploma College Preparatory 1999 Holly Hill Roberts High School City State Experience Company Name City State Branch Banking Coordinator 04/2013 Current Supervise participate daily operational functions branch's Teller area Ensure timely efficient completion client transactions Proactively manage daily sales/quality referral process Assist HR recruiting, interviewing, selecting oncoming associates Research Out Balance Transactions/Daily Reports/Completed corrections timely manner, daily Vault Operations/Cash Master Assist Risk Management practices responsible staffing scheduling branch Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures followed outlined Branch Operational Manual (BOM). Company Name City State Guest Service Agent 04/2012 06/2015 Greets, registers, assigns rooms guests, maintaining confidential information relates guest records. Promptly effectively deals guest requests complaints. Answers routes calls appropriate; takes guest messages accuracy. Responsible cash drawer contents, transactions shift, night drops necessary. Maintains accurate records including cash flows, registration cards, reservation cards, property walks. Answers inquiries pertaining hotel services, registration guests, travel directions. Preferred experience OnQ Software. Company Name City State Service Manager II 07/2007 02/2012 Ensure policies, procedures security guidelines followed Educate customers products, services alternative solutions. Maintained compliance vault, deposit logs, risk mitigation Conducted spot coaching ensure tellers convey quality customer service. Exhibited effective leadership skills motivating teams meet company goals. Assisted Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations Employees Performed initial Audits/Reports randomly monthly basis. Company Name City State Manager/Auditor 02/2004 06/2007 Processed guest payments room charges, food beverage charges phone charges. Greeted registered guests issued room keys. Delivered requested items guests' rooms. Processed credit card transactions checkout process. Supervised front desk staff. Monitored appearance performance front desk staff. Fostered strong working relationships hotel departments. Performed bookkeeping activities, balancing accounts conducting nightly audits. Recorded guest comments complaints, referring customers managers necessary. Directed personnel, training labor relations activities. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Skills Accounting, accounts payable, Accounts Payable Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing",BANKING
"SENIOR ACCOUNTANT Summary Senior Accounting Professional extensive experience various areas accounting finance. Visionary strategic analytical skills. Practical, articulate creative proven ability positively impact organization's financial health. Proven ability resolve conflict, improve processes, Lean Six Sigma certified. An expert negotiator continuous focus ROI. Able consistently meet challenges demanding work environment achieve exceed organizational goals.Results-orientated deadline-driven environment. Performance improvement excellent vendor relations customer service skills. Conceptual exceptional multitasking abilities. Expertise includes: Highlights Cost control Month-end reconciliation analysis Budgeting forecasting Financial statements reporting Analytical critical thinker Self-starter Superior research investigation aptitude Internal external auditing Experience 11/2009 01/2016 Company Name City State Senior Accountant One largest national providers emergency hospital medicine contract management services annual revenue $350 million. HPP serves supports hospital clients 20 states physicians across country. Managed Subsidy Revenue A/R process associated 70 contracts totaling $53 million revenue. The process involved monthly closings, preparation journal entries, accounts reconciliations analysis. Preparation monthly invoices, audit lead- schedules, budgeting forecasting revenue, collections expense control activities. Accruals, contract reviews. Quality measure benchmarks. Awarded employee quarter reducing Company's outstanding A/R 70% 30 days. Increased Revenue 20% implementing in-depth auditing process maximized revenue recognition. Prevented negative impact bottom line negotiating payment plans settlements clients experiencing financial difficulties minimizing risk exposure. Analyzed, identified resolved issues affecting revenue. Coordinated communicated internal departments ensure understanding revenue streams keeping revenue target. Increased revenue significantly recognizing established performance metrics exceeded organizations expectations, improving overall bottom line. Conducted monthly meetings Executives Legal ensure accurate revenue recognition compliance, discussed fluctuations made appropriate suggestions minimizing risk. Developed action plan Divisional Presidents creating detailed report implementation, improve performance metrics Increased monthly cash flow generating financial savings building relationships clients gaining ongoing trust credibility levels. Streamlined billing activities improving efficiency A/R process resulting less outstanding account balances less bad debt write-offs leading significant financial gain. 02/2006 11/2009 Company Name City State Senior Accountant A health care organization annual revenue $5 million specializing drug alcohol rehabilitation primary focus substance abuse. 01/2006 01/2009 Company Name City State Senior Accountant A health care organization operated contract State Florida Department Juvenile Justice provide psychiatric behavioral health services principally at-risk troubled female youth. Maintained day-to-day financial activities Company including payroll, accounts receivable, Accounts payable, month end closings. Financial statements reconciliations. Preparation financial statements, general ledger, account analysis reconciliation, journal entries, performed variance analysis. Cost containment cash management facility. Worked collaboration corporate office ensure accuracy integrity financial information. Earned reputation positive work ethic, dedication, flexibility; retained throughout organizational restructure consisting twmergers/ acquisitions within ten month period. Directed team played key role pre-acquisition due diligence/assessment effort crucial successful merger. Played significant role developing company-wide consolidation plan reduce operating expenses. 01/2001 01/2006 Company Name City State Controller Prepared financial statements, general ledger, account analysis reconciliation, journal entries, performed variance analysis. Cost containment cash management Facility. Compiled periodic financial reporting packages. External audits ensure regulatory compliance operational efficiency/accuracy. Worked collaboration CFO ensure accuracy integrity financial information. Merger-due diligence. Supervised A/R team 3. Managed maintained HR records. licensing facility, scheduled conducted new hire orientation employee training sessions. Ensured compliance HR function federal state laws regulations, guaranteed WORKPLACE SAFETY STANDARDS ARE MET AND MAINTAINED, assured employee adherence policies procedures managed employee rEWARDS, AND RECOGNITION PROGRAMS handled employee relations matters tact sensitivity. Part successful corporate acquisition transition Horizon Health. Increased company's bottom line significantly reduced supply cost reducing number vendors negotiated lower cost products. Saved company $20,000 first year reducing outside collection agencies fees keeping function in-house. Reduced unearned employee compensation implementing maintaining automated timekeeping system recorded daily attendances absences vacation records. Improved efficiency implementing training employees new timekeeping system, resulted better time management reduction payroll errors processing time. Implemented on- site training employees decreased absenteeism turnovers, saved organization significant training travel cost. Strengthened employee/manager relationships increasing productivity 20%. Reconstructed organized HR department effectively functioning unit. Education MERCY COLLEGE City State Bachelor Science Accounting Accounting Skills Microsoft Word/Excel Great Plains Dynamics BI360 (BusinessIntelligence Tool) Keane Care",ACCOUNTANT
"PASSENGER SERVICE CONCOURSE MANAGER Summary A dedicated enthusiastic leader, able motivate employees perform best providing excellent service developing ongoing, profitable client relationships. Creative, resourceful flexible, able adapt changing priorities maintain positive attitude strong work ethic. Skills Strategic planning Team building Personable Client relationships Dedicated Flexible Relationship building Decision Making Time Management Conflict Resolution Adaptability Ability Work Under Pressure Creativity Ability work team Microsoft word Word processing Spreadsheet Microsoft excel Microsoft programs Scheduling Accomplishments Promoted 2 times within last 5 years. Diverse skill set managing employees customers throughout many areas aviation business Proven ability manage complex concourses throughout Atlanta airport Established trustworthy relationship among clients multiple concourses. Experience 12/2013 Current Passenger Service Concourse Manager Company Name － City State Maintain appearance equipment utilized throughout day Managing daily operation driving safety policies Directly responsible overseeing 8 24 zone leaders Communicated, trained pushed operational changes directed Maintained healthy working environment working busy atmosphere Maintained provided daily schedule dispatchers senior leaders Attended Delta shift briefing regularly effort communicate expectations day address possible concern raised Delta staff Addressed overall concourse operation concerns Fulfill customer request regularly, timely manner Provide daily huddle direction staff preparation daily operation Coach counsel employees Recognize employees Diffuse situations Challenge delays Maintain effective operational performance Revamp processes necessary Provide leadership employees daily Provide hands team work Focus-drive dress code policy employee professionalism Communicate daily Client, management key positioned employees involved daily operation Drive customer satisfaction results 09/2012 11/2013 Cabin Service Manager Company Name － City State Managed 10 14 team 3 man employees Managed 35 team leaders directly Responsible building 7 day schedule employees Responsible coaching, counseling documenting employees Managed entire concourse ramp Communicated managed dispatcher Responsible providing dispatcher staff effort turn aircraft day time turn operation Responsible managing processes regarding CBP Responsible controlling operation failures Pushed safety policies regularly ​ 09/2010 09/2013 Cabin Service Supervisor Company Name － City State Assistant manager scheduling employees Execute directives provided leadership Support team leaders assistant aircraft needed Continuously provide safety patrol ramp concourse daily Held briefing communicate information pasted management Train employees become team leaders service aircraft 04/2007 03/2009 Cabin Service Supervisor Company Name － City State Maintain appearance equipment utilized operations Assistant manager scheduling employees Execute directives provided leadership Support team leaders assistant aircraft needed Continuously provide safety patrol ramp concourse daily Held briefing communicate information pasted management Train employees become team leaders service aircraft Education Training 2003 High School Diploma Academics College Park High － City State USA Academics Technical Skills 9 months (2014) experience CBP seal process/Admin office work Compiling information applications Typing submitting applications CBP Managing approved rejected applicants Handled weekly meeting CBP-provided updated based meeting management Maintained Red/Black seal count list Provided weekly seal list HR management Directing employees coming office assistance Professionally handling calls-directing callers Assisting senior managers office needs copying, computer input, uniform issuing sorting",AVIATION
"BUSINESS DEVELOPMENT Professional Summary Seeking meaningful, part full-time employment organization could benefit professional experience business development, management, training business support. Core Qualifications Years advertising marketing Years experience developing maintaining marketing plan budget Years experience staff training site coaching Maintain great working relationships Use box thinking find solutions complex issues Years experience product development launch marketplace Skilled design software inDesign, Illustrator, Photoshop Maintain great attitude stressful times Versatile various personality types Mentoring spirit love see others succeed! Open mind change Open learning continuously improving Experience 01/2012 01/2014 Business Development Company Name － City State Developed start budget $500,000 new business, corporation Collaborated business partners design creation entire business concept Developed logo, menus, designed advertisements, radio spots, flyers, cards, etc. marketing new business Created cost controls Interviewed, hired trained entire staff Created maintained strong regular clientele Personal interaction guests Identified solved areas concern guest recovery Operations Lead running operations Ongoing coaching staff Financial management business Helped create marketing materials grow business Met maintained state requirements regulations Food safety regulations procedures Bar liquor license laws regulations Lead management team Oversaw payroll bookkeeping Created maintained social media including ongoing website changes Set maintained entertainment schedule, budget promotional materials Implemented employee incentive programs Developed executed guest loyalty programs Purchasing Manager Maintained weekly inventory Oversaw weekly ordering food supplies necessary run operations Ran weekly meetings chefs, partners strategize implement new ideas programs Established maintained cost controls profit analysis Collaberated national brands help brand product Teamed national brands promote events POS materials, giveaways specials Partnered major suppliers rebate programs, contract negotiations identifying cost savings Worked major suppliers figure plate cost identify profitable non profitable items menu placement 01/1985 01/2011 Business Management Company Name － City State Lead management team Developed guest loyalty programs Developed guest satisfaction procedures Developed implemented policy procedure manuals Created recipe guides plating procedures 14 units maintain consistency Created print marketing materials Created maintained social media maintained website changes Corporate Trainer Lead training, motivating, coaching 1000 staff members Help others see potential Help others take steps necessary advance company Developed training manuals Developed job descriptions every position within company Worked chefs create recipes specials keep things fresh maintaining cost controls Retail Product Development Help develop retail product, packaging labels Helped worked food processing authorities establish shelf stability, ingredient nutritional information labels Helped worked retailers establish brand market Big box stores Retail grocers Convenient stores Met national buyers sell products Developed promotional sales programs Created POS material Presented annual deals purchase incentives Set co-marketing national brands Participated product demos Took product national food shows Represented product national cooking competitions Education 1994 Bachelor Science Biology 1994 Graduated UNM Bachelor Science Degree major Biology Professional Affiliations Juvenile Diabetes Foundation American Heart Association Make Wish Foundation Skills Coaching, Cost Controls, Marketing, Point Of Sale, Promotional, Advertising Marketing, Sales, Business Management, Cooking, Corporate Trainer, Food Processing, Packaging, Plating, Product Demos, Product Development, Retail, Retail Marketing, Sales Programs, Training Manuals, Budget, Business Development, Purchasing, Financial Management, Food Safety, Incentive Programs, Inventory, Operations, Ordering, Payroll, Purchasing, Purchasing Manager, Fundraising, Great Attitude, Illustration, Marketing Plan, Mentoring, Photoshop, Solutions, Staff Training",BUSINESS-DEVELOPMENT
"AVIATION OPERATION SPECIALIST Summary Pursuing position Client Support Specialist II, along opportunity achieve maintain highest level customer service, data compilation, team excellence. Highlights Staff training development New employee orientations Microsoft Office Suite expert Attention detail Maintains confidentiality People-oriented Organized Exceptional communicator Secret Security Clearance (Clearable) Accomplishments Awarded good conduct medal excellent military service Awarded (2) Army Achievement Medals. Experience Aviation Operation Specialist January 2014 February 2015 Company Name City State Compiled, managed, maintained sensitive flight data 60 aviators ensuring flight departures arrivals successful aviator flight information accurately consistently logged daily weekly flight reports. Safeguarded, analyzed maintained up-to-date aviator flight hours personnel individual flight records utilizing Centralized Aviation Flight Records (CAFRS) information operating systems 60 aviators identifying correcting deficiencies 20%. Presented excellent communication skills secured radios identifying aviators medical status, aircraft information location cases precautionary landings due aircraft deficiencies, weather accidents, order inform appropriate channels increased response personnel aircraft recovery time. Monitored secured radios order assist aviators take landing contacting maintenance crews fueling crews needed increasing communication parties rapid service. Managed equipment cost 30 thousand dollars loss conducting constant inventory checks following detail specific procedures issuing receiving specific equipment. Continuously organized created systems labeling storing classified documents equipment. Provided excellent customer service aviators issues concerns regarding flight hours searching previous records ensuring current hours accurate. Tracked aviators aircraft utilizing digital mapping systems. Assisted control tower base ops communicating aviator flight information. Secret security clearance. Defense Travel System Representative January 2012 December 2014 Company Name City State Managed 1 million dollars Federal funds travel arrangements, claims travel reimbursements 300 employees using Defense Travel Operating Systems (DTS) resulting decrease error excessive expenses 10%. Ensured rapid travel pay reimbursement entitlements. Excelled communicating data, reports trackers Federal funds utilized personnel travel, claims reimbursements. Safe guarded destroyed sensitive personnel information social security numbers, bank accounts decreasing identity theft. Provided stellar customer service 300 employees individually collectively coordinating travel arrangements career progression training special missions within different states countries providing smooth transition. Maintained accounts 300 employees created trackers excel inbound outbound dates. Worked side side SATO travel agency order book flights car rentals employees travelling missions, trainings and/or emergencies. Created reports employees delinquent closing travel vouchers Trained 5 employees DTS policies procedures along federal fund allocation entitlements. Secret security clearance. Administrative Assistant July 2011 December 2011 Company Name City State Secret security clearance Created weekly rotational day night flight schedules excel assigning aviators specific dates times potential flights enforcing fairness maximizing productivity. Filed approved flight schedules per FAA Created battle rhythm books missions training policies, procedures, directories, maps, schedules, content needed reference complete specific missions. Excellent communication skills answering phone calls relaying messages, sending emails replying emails fast response time. Prepared weekly reports actual flight times, aviators aircrafts flown. Education Bachelor Arts Organizational Leadership University Brandman City State US Expected graduation date February 2017 BBA Business Administration Accounting University Puerto Rico City State USA Completed 115 credit hours towards Business Administration, Accounting Personal Information I enjoy reading, dancing, watching scary movies, spending time family. Additional Information Honorable Discharge Skills travel agent, flight hours keeper, trainer, excellent communication, fast learner, content, high motivation, excellent customer service, manager DTS, digital mapping, manager funds, inventory, excel, personnel tracker, policies enforcer trainer, honest, high levels integrity, efficient high levels stress, team leader, enjoy challenges, security clearance (clearable), travel arrangements coordinator, fully bilingual Spanish/English.",AVIATION
"PUBLIC RELATIONS EXECUTIVE Professional Summary A highly skilled public relations, communications special events executive 15 +years public relations, business development operations experience. She strong strategic thinking planning skills; able achieve goals high efficiency within tight parameters. Outstanding interpersonal management skills; establishes rapport credibility quickly. Ms. Alexander excellent team project leadership qualities. Highly articulate written spoken word, quick thinking, possesses sound judgment. Ms. Alexander maximizes business effectiveness; experienced managing working databases software including Excel, Power Point, Outlook Cision. Skills Media relations Strategic management Event planning Print media expertise Strategic Thinking Excellent Planning Skills Outstanding interpersonal management skills Work History Public Relations Executive 08/2002 Current Company Name – City State Sign new business, write PR proposals, broker talent deals, maintained client relationships, supervised music red carpet events, provided crisis PR managed staff. Responsibilities also include creating, implementing executing creative press campaigns special events recording artists, professional athletes, television film personalities well music, lifestyle entertainment companies; along VIP/Celebrity event management. Delegate tasks oversees staff includes: associate publicists, managers, coordinators executive assistants enhance publicity skills involvement local publicity efforts along promoting appropriate performances. Works directly clients, creating implementing targeted marketing plans pitching clients media coverage. Pitch major market media, building relationships increase client's visibility marketplace create new business opportunities. Relationships key players celebrity market talent, publicists, agents, managers, stylists editors. Create accurate budget estimates client's long term short term campaigns. Strong understanding social media social media trends. Prepare bi-monthly status reports media activities included press clippings press analyzes media coverage. Create campaigns special events, award shows, showcases event-related press. Pitched secured media coverage local, national, international media outlets television film productions. Assess new business leads, participate pitch development and/or presentation. Senior Director 08/2000 08/2002 Company Name – City State · Responsible creating implementing press campaigns high profile artists: Create implement full national campaign artists: K-Ci JoJo, Jodeci, Chante Moore, Jesse Powell, KeKe Wyatt, Jaguar Wright, Archie, Magic Johnson Music, Nicci Gilbert (Brownstone) Steve Harvey well coordinating music press films: Two Can Play That Game Brown Sugar. · Garnered unprecedented media resulting numerous placements talk shows, business programs, cable, national print, social media, women men magazines well trade publications, sports, fashion magazines, among others. · Developing long short-term online, print on-air media strategies alignment corporate artists objectives. · Structuring long term PR plans program recommendations artists. · Supervised secure national local television coverage, along coverage industry trade, music consumer magazines. · Set-up artist releases: video shoots, EPKs, press kits, etc. · Responsible writing press materials press releases, biographies, media alerts, bullet points artist interviews, etc. · Responsible every aspect coordinating photo shoots talent series including working departments hire photographers, scouting locations, planning budgets, etc. · Coverage red carpet special events. Senior Account Executive 09/1993 08/2000 Company Name – City State · Successfully designed, created implemented PR projects, special events publicity campaigns recording artists, producers, record labels entertainment companies. · Implemented PR strategies grew client business increase Rogers Cowan's Entertainment/Music/Special Events department billings 30%. · Lead strategy sessions new existing accounts develop strategy implementing successful client press campaigns. · Supervise account work performed account executives associate account executives. · Accountable quality control final review press releases, media alerts PR related correspondences. · Managing event publicity, updating media contact lists databases; brainstorming PR|Marketing strategies overseeing tour press. · Maintain anddevelop relationships key media, including writers, television bookers online outlets Work secure national, regional, tour press (TV, print, online) · Worked extensively talent representatives, in-house publicists, agents managers celebrity-oriented initiatives. · Coordinated media major awards shows: National Academy Recording Arts Sciences (The GRAMMY, MusiCares “Person Year” Tributes Concerts, Don Cornelius Productions (Soul Train Music Awards, Lady Soul Awards Soul Train Christmas Starfest) Arista's 25th Anniversary Celebration The Blockbuster Awards among others. · Managed events executed entertainment Chris Tucker, Kenny “Babyface” Edmonds, (Academy Golden Globes campaigns) Fox Music Group, Boyz II Men, Lionel Richie, Chante Moore, Deborah Cox, Tamia, Tracie Spencer, Dave Koz, The Temptations, The Bees Gees, Kurupt, Shep Crawford, (Songwriter|Producer) Warner/Chappell Music Publishing well assisting Quincy Jones, Tupac Shakur, R. Kelly, OutKast Jamie Foxx accounts, among others. Education Bachelor Science Business Management University Phoenix City State Business Management Associate Arts Law Los Angeles City College Legal Studies/Paralegal (Entertainment) 3616 Cardiff Avenue #109 Los Angeles, CA 90034-4085 Associate Arts Law Legal Studies/Paralegal (Entertainment) Los Angeles City College City State Skills photo, artist, Arts, Avenue, billings, budgets, budget, bi, cable, CA, client, clients, databases, event management, Special Events, fashion, film, Legal, Magic, Managing, Marketing strategies, marketing plans, market, materials, Media Relations, Works, Paralegal, press kits, press, press releases, PR, Producer, proposals, publications, Publicity, quality control, Recording, strategy, TV, television, video Additional Information Play vital role event awards show facilitation (Soul Train Music Awards, MTV Awards, GRAMMY, NAACP Image Awards, America Music Awards, BET, etc.), including artist coverage red carpets artist bookings ancillary activities. Direct production approvals press releases, videos, photography, press kits PR tools necessary communicate image, product, spokespeople Clients included: NBA All-Star Weekend/Los Angeles (2011) Dallas 2010), BET Awards, Russell Simmons/Phat Farm Fashions (Gifting Suite), ASCAP (Music Expo, Pop Music Awards Film Television Music Awards), Tony Rock (Actor/Comedian) Roshanak Filmswork.",PUBLIC-RELATIONS
"BANKING CENTER MANAGER Summary Professional/Manager skilled informing clients products services recommending best options meet needs. Excellent interpersonal skills. *Versatile Sales Professional background banking finance. Consistently meets bank customer service standards. *Results-oriented professional 7 years sales branch management. *Highly detail-oriented professional successful meeting exceeding branch goals. Expertise customer service relations sales management. Seeking fulfilling position offers growth opportunities allows utilize leadership skills experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved quarterly goals Consistently helped associates development new roles(promotions) Selected Market leadership team Financial Center Managers Experience Banking Center Manager August 2012 Current Company Name － City State Banking Center Manager responsible managing consumer banking center. BCM responsible leading, managing coaching team sales service professionals meet exceed sales targets, ensure operational excellence banking center create excellent customer experience. BCM acts 'general manager' responsible executing One Team model ensuring collaboration banking center teammates on-site specialists. BCM demonstrates key behaviors drive banking center success. BCM ensures customer's needs met executing lobby leadership. Observe banking center team action eyes customer. Supervise coach teams proper execution key banking center plays. Communicate Consumer Market Managers, conduct performance assessments update staff business developments. Manage aspects successful business including resource management, operational excellence, managing partnerships, associate development proficiency building retaining customer relationships. Proactively identify manage risk every business, product, service transaction leveraging risk framework. Create workforce stability cultivating engaged well coached team. Personal Banker January 2010 August 2012 Company Name － City State Personal Bankers (PBs) responsible offering selling financial products services (i.e. Credit Cards, CDs, Loans) consumer small business customers. Routinely work customers small business clients, build deepen relationships uncovering financial needs, recommending best products, services solutions meet needs. Ensure customer's needs met partnering appropriate specialist and/or teammate serve customer's banking, small business, mortgage investment needs. PB helps create excellent customer experience. Proactively manage risk every business, product, service transaction leveraging Risk Framework. Sales Service Specialist August 2007 February 2010 Company Name － City State Provides customer solutions moderately complex escalated issues providing seamless delivery service, sales and/or fulfillment requests answering calls, text messages emails contact center environment. Requires knowledge multiple products ability deepen retain relationships service sales. May perform routine account-related transactions. Involves referring customers appropriate line business products supported. May required solve problems investigate/resolve wide variety issues requests include gathering additional information, setting expectations working support organizations fulfill request. May handle escalated issues successfully navigating organization resolve customer requests. Routes, maintains tracks outstanding servicing requests provides thorough follow up. Education Bachelor Arts Corporate Fitness 2005 Minot State － City State Minor Business Management Associates Business Admin 1999 Frank Phillips College － City State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales",BANKING
"CUSTOMER SERVICE ASSOCIATE/CASHIER Summary Highly motivated professional seeking Receptionist position. Possesses excellent communication skills, strong intuitive analytical thinking. Goal-oriented, Customer-focused team player attitude drive succeed. Highlights Flexibility Adaptability Organizing planning skills Attention detail Stress tolerant Ability handle several situations confidence. Knowledge MS office operation standard office equipment. High school diploma. Answered, screened directed inbound phone calls Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing mailing Took verbal written messages transmitted exact person/destination Accepted letters packages delivered front desk distributed appropriate staff Interacted well public Handled delicate situations, – customer requests, special needs complaints Coordinated maintenance front desk reception area equipment, furniture, lighting, applications brochures Maintained neat, tidy pleasant appearance reception area Accomplishments Provided highest quality natural health care services patients caring supportive environment Good patients ages Ability follow directions closely Great compassion towards patients Comfortable interacting types patients Skilled explaining patients adapt healthier lifestyle instructed physician Experienced assisting physician treating patients Adept scheduling patient appointments preparing treatment rooms Skilled filing medical history forms Ability work well alone well Team player Fast paced office setting Experience Customer Service Associate/Cashier October 2008 April 2009 Company Name － City State Greeted assisted customers friendly courteous manner Processed customers' transactions accurately efficiently along bagging customer purchases Maintained proper funds register called change cash pick-ups needed Followed Company policies procedures handling void transactions, even exchanges, short situations, etc. Opened closed register counted register drawer Recorded appropriate information balance sheet prevent cash loss Utilized adhered merchandise presentation standards regards 5 Basics: replenishment, signing, sizing, clearance clean store Followed Company policies procedures POS processes Maintained neat, clean organized customer service register area Maintained consistent communication follow Recovered replenished POS end caps accordance merchandizing directives standards Ensured prompt removal merchandise returns holds Made sure merchandise folded, hung, tagged priced appropriately returning sales floor Processed damages appropriate paperwork correctly Tagged vendor return items. Called department pick returns Solicited Kohl's Charge applications e-mail addresses customers accordance Company standards Responded appropriately POS backup calls Service Desk calls Assisted POS Customer Service needed Properly held merchandise customers needed, including returning merchandise picked sales floor Processed rain checks within Company standards Accomplishments Very rewarding Helping customers loved working Retail Skills Used Analytical thinking, planning Strong verbal personal communication skills Accuracy Attention details Organization prioritization skills Problem analysis, use judgment ability solve problems efficiently Self motivated, initiative, high level energy Verbal communication skills Chiropractor Assistant October 2007 September 2013 Company Name － City State Receptionist, Greet register arriving patients, Confirm insurance status, Record medical histories relevant medical information, Abided HIPAA laws regarding sharing personal medical information, Room patients, Assist Chiropractors certain procedures, Responsible administering physical therapy techniques, Educate patients, Patient scheduling, Checking departing patients, Call confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain kept track office supplies, Checking chiropractic equipment supplies, Keep waiting rooms examination rooms clean, Microsoft Office proficiency Excel spreadsheets Receptionist, Greet register arriving patients, Confirm insurance status, Record medical histories relevant medical information, Abided HIPAA laws regarding sharing personal medical information, Room patients, Assist Chiropractors certain procedures, Responsible administering physical therapy techniques, Educate patients, Patient scheduling, Checking departing patients, Call confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain kept track office supplies, Checking chiropractic equipment supplies, Keep waiting rooms examination rooms clean, Microsoft Office proficiency Excel spreadsheets January 2005 Current Company Name － City State Commercial Private party house cleaning. Maintain lists vacant apartment's require housekeeping attention arrival next occupants. Responsible cleaning commercial buildings, offices, restrooms common areas. Restocking toiletries, vacuum room carpets, sweep, scrub, wax polish floors using brooms, mops powered scrubbing waxing machines. Preparing surfaces primer, apply layers paint hang wallpaper. Tidy finishing job Accomplishments. Education High School Diploma General 1987 Marshfield High School － City State Personal Information I work well team-player, I going I able work well stress. Skills Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills Prioritization.",ARTS
"VICE PRESIDENT/OWNER Summary A self-motivated professional highly proficient developing creative solutions implementing objective decision making. Maintains positive attitude works hard build team relationships. Senior Loan Officer offering collections, debt consolidation customer service experience. Computer-savvy, professional detail-oriented.Organized Senior Loan Officer effectively identifies resolves complex financial issues.Thrives fast-paced ever-changing business environments. Highlights Customer service-focused Sales expertise Collections proficiency Debt credit management Excellent time management Energetic Safe Act 2008 Certification Financial planning expert Steward institutional regulatory compliance Knowledge VA, FHA, Conventional USDA loan processes Reliable Excellent communicator Accomplishments Received USDA Million dollar producer East Tennessee region several years. My company also provided home ownership guidance site local factories, help employees understand homeownership basics get motivated toward homeownership. Experience Vice President/Owner September 2002 Company Name City State License No. 186260 Responsibilities included, limited to, meeting clients, loan applications, reviewing loan applications see met criteria approval, determining best loan product customer, preparing loan documents customers signature, processing customers loan file. Verifications employment verifications deposit, getting file ready closing (all aspects Loan Processing) bookkeeping, filing, answering multiple phone lines, payroll, pre post-closing audits. Hiring training employees. Post closing loan follow ensure customer satisfaction products services. Adhered federal state compliance guidelines relative mortgage lending. Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Educated customers variety loan products available credit options (such VA, FHA, Conventional USDA) Executed loan origination process, including ordering credit reports, appraisals preliminary title reports. Built knowledge latest banking products services Continuing education every year. Legal Secretary February 2002 September 2002 Company Name City State Mailed arranged delivery legal correspondence clients, witnesses court officials. Organized maintained law libraries, documents case files. Photocopied correspondence, documents printed materials. Received disbursed incoming mail. Composed revised legal documents, including letters, depositions court documents. Legal Secretary August 1998 June 1999 Company Name City State Mailed arranged delivery legal correspondence clients, witnesses court officials. Processed distributed invoices bill clients. Maintained schedule client appointments court appearances. Composed revised legal documents, including letters, depositions court documents. Maintained office supplies checking stocks placing orders. Coordinated scheduled meetings telephone conferences. Photocopied correspondence, documents printed materials. Organized maintained law libraries, documents case files. HUMAN RESOURCES/OFFICE MANAGER May 1997 August 1998 Company Name City State Managed aspects production payroll 100 employees. All Clerical Duties, limited filing, typing, answering phone lines, handling employee disputes, shipping, receiving accounts payable. Managed filed unemployment claims employees. Education Certificate Mortgage Loan Originator Capstone Institute, 2008 City State USA I training several years Mortgage industry. I attended several workshops conferences offered lenders introduce new products keep us informed upcoming changes. I also attend continuing education every year offered Tennessee National Association Mortgage Professionals since 2009. Additional Information I successively owned managed company 14 years. This filled need community Mortgage Company there. I proud big part community. Skills Calyx Point LOS Also trained Encompass LOS Software Efficient Microsoft word, PowerPoint Publisher Client Bookkeeping Software",APPAREL
"V/P COMMERCIAL RELATIONSHIP MANAGER Summary Accomplished Loan Officer consistently exceeds sales goals offering utmost care client relations. Excited motivated help customers build successful financial futures. Highlights Sales expertise Bottom Line LoanMaster Loan Servicing Excellent communicator Analytical Excellent time management Detail-oriented Accomplishments Received Annual Pinnacle Award 120% closed loan rate. 20013, 20012. Implemented several strategies successfully increased sales improved client retention rates. Continue improve develop strong middle market customer base. Experience V/P Commercial Relationship Manager March 2014 Current Company Name － City State I responsible acquiring retaining portfolio commercial banking clients annual revenue 2 million 20 million. I conduct relationship review meetings opportunities identified commercial loan deposit products, traditional banking, capital management brokerage services. As Commercial Relationship Manager I responsible developing customized client strategies effectively develop relationships ensure attainment loan, deposit, revenue new households. This role day-to-day responsibility delivery superior client service, operational integrity, adherence bank policy well Federal State regulations. I manage assigned loan portfolio ensuring documentation place applicable terms conditions adhered to. I routinely review asset quality loans assigned; ensuring referrals problem situations made appropriate associate. I approves credit applications within assigned lending authority, refers approvals outside authority appropriate associate. I Negotiate profitable spreads, maintains timely information flow insure quality portfolio, well maintains depth knowledge small business commercial credit policies procedures. Lending loan servicing wheel house position 1 million 20 million dollars individual loan growth per loan opportunity. I closed multiple loans 5 million number companies include, national lumber company- $13 Million+ big Illinois, Missouri, And Indiana), Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies $6 Million. I successful growing building client base small dollar portfolio middle market plan. Supervisor January 2010 Current Company Name － City State Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard. Advises military Department Defense civilians entitlement shipment personal property passenger travel prepares necessary documentation. Requests coordinates transport capability meet movement mission. Marks labels cargo freight shipments accordance regulatory requirements. Documents inventories freight, cargo, materiel shipments types; operates automated data terminal equipment prepare movement documentation related correspondence. Arranges documentation reports follow-up response tracer actions. Prepares transportation movements documents related forms type shipment mode travel. Performs office duties posting regulations, files maintenance, routine office correspondence. Responsible planning, managing coordinating total cradle-to-grave life cycle logistics support assigned systems subsystems, integrating separate functions supply, maintenance, procurement quality assurance logistics activities required sustain system fielding. Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic UMO courses, training 88N position. Microsoft Office, training equipment tracking/repair operations. Military- security clearance. Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer March 2008 March 2014 Company Name － City State Supervisor: US BANK HR (800-367-2884 I covered district size area small business commercial lending relationship needs. Met exceeded assigned sales goals outside sales, incidental activity outside sales activities. I contributed profitability growth business banking building, developing, managing new expanded client relationships small business customers. Consulted business customers prospects financial needs goals, identifies promotes bank products services best meet customers' needs. I performed formulation business development financial reviews conducts budget planning business plan strategies. I helped maintain budget analysis goals corporations review financials project management evaluations. I provided financial advice budget related issues business goals strategies meet goals. As Branch Manager I managed traditional branch thirteen employees well 10 business partners, on-site leader sales, customer service, regulatory, policy compliance, facility management well things HR including labor and/or employment related laws, policies, processes, procedures. I experience analyzing data metrics identify patterns and/or trends workplace along experience deploying services and/or processes employees. I directed work staff branch exercised discretion independent judgment performing duties. My duties included people management, developing customer centered branch environment, expert product/service knowledge, partnership areas company, retail store management, community involvement. I accountable branch balance sheet financial statements, branch profit loss. I also approved branch specific documents financial statements shipping receiving supplies ordering items branch operations overall success facility budget planning business development. Target area companies 2 million revenue 10 million revenue. 75% loan growth 1 million dollars per loan. Businesses primarily doctors, property management, manufacturers franchise opportunities. Consultant/General Manager November 2007 March 2008 Company Name － City State I hired consultant open state art Wellness Fitness Center Chase Park Plaza develop management strategies coincide consultant group current hotel staff. I created processes new fitness center training hiring employees. I temporary general manager facility I hired trained replacement. Also set logistics ordering shipping supplies fitness center hotel. General Manager December 2004 November 2007 Company Name － City State I managed multiple 35000 square foot fitness centers 35 employees (managed three branches one time). I managed payroll, scheduling, training department (customer service, sales, personal training group exercise). I also set budgets sales team monitored development. I maintained reports profit loss fitness center. I also developed trained others become managers advance company. Education Bachelor's Degree University Studies 5 2005 Southern Illinois University － City State Master's Business/ Management Leadership Liberty University Business/ Management Leadership Skills Credit Analysis Microsoft office Relationship Building Sales",BANKING
"PUBLIC RELATIONS MANAGER Highlights Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp Basecamp. Experience 08/2014 Current Public Relations Manager Brother Grand California based duo blends psychedelic-folk rock twist film-score soul. Manage media relations local national press, create press releases, invite host press events. Create marketing materials, press one-sheet, social network flyers monthly newsletter. Run national tour campaign; includes booking, social network promotion media outreach. Team Giselle. 10/2010 Current Marketing Director Team Giselle consists large group Giselle Ayala's friends banded together help battle cancer. The team raises funds variety events put together volunteers. Create execute marketing plan annual series fundraising events (cancer benefits). Manage marketing sites, Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc. Project lead fundraising events run weekly meetings, manage staff, serve onsite coordinator, drive projects completion. Develop talent lineup (bands DJs), manage sound logistics, work venue management. Creative content management work designers create event specific flyers (print digital) t-shirts, well develop copy promotional items (websites, flyers, etc.). Manage street team, work local radio TV stations on-air promos. Developed monthly newsletter communicate monetary goals, health/treatment status upcoming events, well healthy (vegan) recipes Team Giselle community. 02/2008 Current Public Relations Marketing Manager Company Name － City State Bay Area native 7 years' experience public relations marketing, specializing B2B technology, specifically video/television advertising. Experience company rebrands, website overhauls, international expansion campaigns, crisis communication. BlackArrow provides advertising data solutions next generation TV. The marketing team handles public relations, corporate, partner, product marketing, reporting directly CEO. Notable projects include company rebrand, website overhaul international expansion campaign. Actively engage, cultivate maintain global media relationships, manage speakerships, webinars thought leadership pieces. Create press releases supporting documents, receive necessary approvals key stakeholders, round press briefings push release wire social networks. Create execute annual marketing plan, including crafting high level messaging managing marketing budget. Research, plan execute corporate events trade shows, conferences, internal events. Specifically, two major conferences 12k+ attendance; national international. Create demo material, show messaging, briefs internal teams press. Work technology partners develop joint marketing materials, press releases, data sheets, event sponsorships, speaking opportunities. Manage corporate website, blog, social network sites write copy sites, create graphics, maintain website date material events, news product releases. Curate distribute daily news industry briefs internal governance team, PR firm social network sites. Manage creative agencies, PR firms bi-coastal executive assistants. Brother Grand. Education 2012 De Anza College, Marketing Management Certificate 2005 Associates Art San Jose City College Art Interests Running, hiking, yoga, playing guitar, singing (in shower), collecting records, dancing reading. Additional Information HONORS AWARDS Leading Lights Finalist Company Year"", Light Reading, November 2012 OnMedia Top 100 Private Companies"", AlwaysOn Media, February 2013 Best Class Advertising Website"", Interactive Media Council, August 2013 100 Companies Matter Most Online Video"", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in shower), collecting records, dancing reading. Skills Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites",PUBLIC-RELATIONS
"CREATIVE GRAPHIC DESIGNER Summary After reviewing post much interest, please take consideration qualifications work experiences search. As exceptionally versatile Graphic Designer/Artist, 19 years expertise marketing, advertising, packaging publishing; working variety industries medical, education, B2C Corporate. My objective now, find position utilize abilities, challenge expand upon creativeness knowledge; I provide artistic assets art design benefit organization yours. My skill set includes designing concept way production, high-end catalogs, advertisements, brochures, trade show graphics, posters, packaging, direct mailers, presentations, medical journals, educational books more. Utilizing Adobe CS6, Acrobat Professional I-Books Author. In addition to, Microsoft Office, various databases, time management soft-skill applications Mac PC operating systems. From School Visual Arts, I received Bachelor Fine Arts major Illustration minor Computer Arts. I resourceful, reliable self-starter; whether collaborating within team environment working independently minimal supervision. Every assignment big small performed love art design start finish attention detail deadlines. If interested, please call discuss qualifications I may valuable future member team. Skills Children's Trade K -12 Book Packaging Medical Publication Product Packaging Advertising Trade Show Graphics Catalogs Brochures Presentations Hand-Outs Experience Creative Graphic Designer Apr 2006 Feb 2016 Company Name － City State • Primarily, design new speculative advertising and/or enhance existing campaigns small mid-size business clients publication directories, magazines, mobile apps direct mailers • Verbal/written communication clients, media consultants present and/or springboard design idea • Routinely support Marketing Sales division creating collateral training material; as, posters, presentations, invitations, photography, awards handouts • Utilize LiveMeeting Webcast brainstorm, present troubleshoot design issues staff and/or clients Graphic Designer Contractor Feb 2002 Mar 2014 Company Name － City State • Facilitate creative design start finish company's promotional, marketing visual needs • Collaborate marketing concept, design schedules advertising, marketing materials, trade show graphics • Communicate publishers, digital print vendors behalf client confirm work delivered pub dates, monitor assure quality, troubleshoot resolve design digital print issues arise ​ Freelance Graphic Designer Feb 2005 Mar 2006 Company Name － City State • Design, layout, illustration production feature articles, monthly articles, contents page, infographics, charts graphs 3 monthly medical journals Pharma-sponsored quarterly supplements • Liaison medical editorial director department, art director graphic designers assure journals supplements completed monthly pub dates Freelance Graphic Designer: Packaging Apr 2004 Aug 2004 Company Name － City State • Package design licensed products creating mock mechanicals 3D displays client approval • Technical illustration enhancing existing Cad illustrations products appear instruction leaflets • Design production specialized catalog inserts, product instructional leaflets gift wrapping Freelance Graphic Designer/Artist Mar 2004 May 2004 Company Name － City State • Design board books licensed children's trade books; ie: (Barbie, Walt Disney, Sesame Street Nascar) • Composed cover art utilizing company's brand approved art templates, stylesheets, colors artwork • Design seasonal feature catalog inserts Reader's Digest Children Books catalogs promo-brochures Education Training Bachelor Fine Arts Sequential Arts (Illustration) 1999 School Visual Arts － City State USA Skills 3D, Acrobat, Adobe CS, advertising, artist, art, BOOK DesiGn, Branding, Brochures, Cad, Catalogs, catalog, concept, creative design, client, clients, edit, Graphic DesiGner, Graphics Design, graphics, Graphic, instruction, ie, marketing, marketing collateral, marketing materials, Marketing Sales, Microsoft Office, pacKaGinG DesiGn, Package design, photography, Posters, Prepress, Presentations, Print Production, publication, quality, raDiO, Technical illustration, training material, web graphics, Author, written communication",DESIGNER
"ADULT EDUCATION INSTRUCTOR Summary Seasoned Agriculture Teacher 20 years experience world education. Excellent teaching leadership skills. Track record achieving exceptional results FFA programs also Credit Recovery Programs current high school program improvement numbers Covina High School also Bloomington High School. I also involved bringing life Adult Education Program Colton Joint Unified School District. Compassionate teacher excited take new professional challenges assist students improving learning skills, abilities. Hardworking responsible professional adept crisis response activity planning. Experience Company Name City State Adult Education Instructor 08/2016 Current Developed diploma program fit needs community, continues work community wants see students succeed move either industry college Company Name City State Agriculture/Credit Recovery Teacher 08/2000 Current Planned conducted activities balanced program instruction, demonstration, work time provided students opportunities observe, question, investigate. Goal Setting Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Parent Communication Regularly met parents discuss student issues course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation students give feedback current curriculum suggest alternative course materials subjects remainder year. Developed interesting course plans meet academic, intellectual social needs students. Developed implemented interesting interactive learning mediums increase student understanding course materials. Routinely met students' parents regarding in-class issues learning interruptions discuss solutions. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Created enforced child-based hands-on curriculum promote student interest receptive learning. Implemented student discipline measures, decreasing classroom disruptions 80%. Combined discipline plan effective measures various lesson plans increase concentration, participation, progress student accountability. Company Name City State Agriculture Teacher 08/1995 08/2000 Developed interesting course plans meet academic, intellectual social needs students. Developed implemented interesting interactive learning mediums increase student understanding course materials. Routinely met students' parents regarding in-class issues learning interruptions discuss solutions.Implemented student discipline measures, decreasing classroom disruptions 80%. Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been leader High Desert Challengers 4Hfor last 12 years. Have involved helping kids raise animals learning sew San Bernardino County Fair. Material Development Created Diploma program Adult Education targeting students desire achieve receiving diploma create engaging educational experience. Lesson Planning: Introduced new learning methods ensure total comprehension students. ​ Education Subject Matter Authorization Science: Science 2016 UCR Extension Program Crosscultural Language Academic Dev. Cert 2005 University Of San Diego City State USA Crosscultural Language Academic Dev. Cert Bachelor Science Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 present CTA 1995 present Skills Excellent classroom management Experience working special needs students, I feel Ag special needs go hand Effectively work parents Motivating students Innovative lesson planning Positive atmosphere promotion Advise students academic vocational curricula career issues Community Service Blooming FFA completed jacket drives less needy Bloomington FFA completed shoe drives We put together turkey, Thanksgiving Food Baskets, 25 needy families Christmas Thanksgiving I worked local 4H clubs, High Desert Challengers, Phelan Roadrunners, Mojave Greens put together clothing drives, jacket drives toy drives less fortunate Worked Builders Club helped Veterans Dinner Additional Information Material Development created college prep lessons targeting college bound students Process Improvement. Develop new courses resulted program growth Plan Develop create engaging educational experience. Plan Development I able plan conduct activities balanced program instruction, demonstration, work time provided students opportunity observe, question, investigate. Goal Setting established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations Parent Communication Regularly met parents discuss student issues course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation students give feedback curriculum suggest alternative course materials subjects remainder year.",AGRICULTURE
"TRAINING ASSISTANT Summary Project Management special events Training, curriculum development, needs assessments Outside sales, recruitment marketing Non-profit management office administration Experience Training Assistant Jan 2008 Current Company Name － City State Develop implement projects create positive presentation ProEquities. Analyze develop solutions internal processes Coordinate implement logistics training events Coordinate BDU Scholarship program Provide duties maintenance databases, preparation PowerPoint presentations, spreadsheets, editing, mail merge special project reports Field incoming phone calls ProEquities; greet guests. Market Game Coordinator/Office Manager Jan 2005 Jan 2007 Company Name － City State Organized maintained Alabama Stock Market Game activities Coordinated teacher recruitment workshops Provide technical support communication teachers Coordinated stockbroker mentor program Promoted programs correspondence, workshops public speaking Coordinated day-to day office activity Provide support fund development, client service, marketing, financial reporting special projects Assist bookkeeping activities. Advertising Administrator Jan 2003 Jan 2004 Company Name － City State Ensured compliance company policy Yellow Page White Page directory advertising Addressed resolved company wide directory listing issues Coordinated acquisition, distribution billing inventory financial center merchandising hardware graphics 700 financial centers throughout eight-state area Provided accounts receivable payable tasks general ledger account reconcilement directory advertising, merchandising hardware, graphics holiday signs Coordinated design, job biding distribution financial center signage. Director Jan 2001 Jan 2003 Company Name － City State Provided oversight non-credit training programs.- Conducted needs assessments Formulated implemented marketing strategies materials non-credit continuing education courses Developed instructional strategy design new programs evaluation existing programs/courses Developed customized, industry-specific curriculum based needs client/community Recruited, developed supervised instructors Managed, created maintained databases targeted mailing Provided oversight management registration, revenues, program implementation, record retention, student recruitment maintenance quality educational standards. Workforce Development Specialist Continuing Education Coordinator Jan 1998 Jan 2001 Company Name － City State Served project manager Workforce Development Center activities Developed customized, industry-specific curriculum based needs client/community Developed delivered training corporate clients community Developed maintained relationships various constituents Conducted needs assessments Formulated implemented marketing strategies materials non-credit continuing education courses Managed development instructional strategy design conferences, certificate programs courses Recruited, developed supervised instructors Managed, created maintained databases targeted mailing Managed registration, program offerings, student recruitment quality educational standards. Executive Director Jan 1996 Jan 1998 Company Name － City State Developed maintained relationships banking community Served spokesperson liaison affiliate colleges public Recruited supervised office staff, instructors Developed implemented instructor volunteer training Implemented delivery educational curriculum served student advisor Administered annual budget maintained financial records Developed managed marketing plans quarterly statewide promotional publications Directed Birmingham Chapter statewide consolidation process. Territory Manager Jan 1994 Jan 1996 Company Name － City State Developed maintained relationships new existing accounts Developed maintained community contacts job fairs, presentations civic involvement Assisted employee recruitment, placement orientation ERC (Employee Recognition Committee), PROEQUITIES-Chairman BOY SCOUTS OF AMERICA VULCAN DISTRICT COMMITTEE Marketing Director BOY SCOUTS OF AMERICA VULCAN DISTRICT Certified Trainer Adult Leadership CAHABA GIRL SCOUT COUNCIL Field Executive, Certified Trainer Adult Leadership BIRMINGHAM AREA COUNCIL OF CAMPFIRE Recruitment Coordinator BIG BROTHERS/BIG SISTERS OF Tift Area Caseworker/PR Assistant. Education Bachelor Arts Degree Public Relations/Speech Communication Journalism AUBURN UNIVERSITY － City State Public Relations/Speech Communication Journalism Completed Certificate Program Project Management UNIVERSITY OF ALABAMA AT BIRMINGHAM － City State Interests ZENGER MILLER TRAINING Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS Chair Volunteer Coordination, Co-Chair Educational Event Skills accounts receivable, advertising, banking, billing, bookkeeping, budget, hardware, conferences, COUNCIL, credit, client, clients, databases, delivery, editing, financial, financial reporting, general ledger, graphics, instructor, inventory, Leadership, logistics, Director, marketing strategies, marketing plans, marketing, Market, materials, mentor, merchandising, mail, office, PowerPoint presentations, Page, presentations, PR, processes, Project Management, public speaking, publications, quality, Recruitment, spreadsheets, strategy, teacher, technical support, phone, Trainer, training programs, workshops Additional Information ZENGER MILLER TRAINING Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS Chair Volunteer Coordination, Co-Chair Educational Event",BANKING
"CORPORATE ACCOUNTANT Summary I highly motivated, hardworking College Graduate hands experiences daily accounting practices looking obtain position company I utilize analytical abilities professional skills acquired academic preparation work experience. I accounting professional recognized self-starting abilities skilled regulatory reporting,accounting operations tax accounting. I matriculate, results-oriented solution-focused individual great motivational leadership qualities work extremely well pressure team setting well own. Areas personal strengths include limited to: Highlights Organizational Skills Communication Skills Time Mgmt. Skills Great Motivator Analytical Abilities Reliable Delegation Duties Multitasking Abilities Work Ethics Problem Solver Prioritizing Ability Self Starter Punctual SAP Microsoft Great Plains QuickBooks Microsoft Outlook Familiarity Microsoft Access Knowledge Analytical reasoning Financial statement analysis Strength regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Complex problem solving Strong organizational skills SEC call reporting proficiency General ledger accounting Superior research skills Flexible team player Advanced computer proficiency In depth familiarity Microsoft Excel Microsoft Word Proficiency Microsoft Power Point Microsoft Publisher Knowledge Experience Company Name City State Corporate Accountant 04/2013 Prepare accurate timely financial statements supporting financial information. Prepare daily journal entries general ledger account reconciliations. Prepare analyze monthly/quarterly/annual financial statements management reports accurately timely manner. Record maintain fixed asset purchases applicable depreciation amortization schedules. Prepare variance analysis budget forecast. Support compilation annual periodic budget information. Prepare maintain good standings according GAAP standards various marketing schedules various currencies. Review, code process employee expense report multiple countries currencies. Assist meeting Tax Compliance including, Annual Corporate Tax Filings Regulatory Local International Certifications. Prepare reconcile monthly Goods Services entries. Reconcile corporate banking transactions. Complete monthly cash flow analysis. Perform daily routines month end procedures. Respond various queries requests external/internal auditors. Ensure GAAP applied appropriately. Prepare timely accurate Net Assets Values, yields, distributions, fund accounting outputs subsequent review. Prepare intercompany netting (off-set warrants) affiliate companies. Record accurately, accordance department policies procedures, accounting records securities positions, corporate actions related, journal entries. Reconcile various accounts, review reconciliations prepared others, promptly researching correct variances. Identify exceptions problems affecting accounting records prices, efficiently communicating management, actively assisting proper resolutions. Assist, assigned, preparing audit schedules, compliance reports, N-SARs, tax returns, financial statements, reports. Write detailed reports periodically management company activities related issues. Research, assigned, certain assets fund portfolios purpose ensuring proper accounting treatment (such nature distributions, original issue discounts, international valuations) compliance SEC, tax, prospectus restrictions limitations. Institutional accountings processes also include preparing, reconciling, distributing entity reports to/from marketing, separate custodians investment management. Company Name City State Accountant 05/2011 Responsible preparation financial statements owners review, company partners investors, well outside auditors. Perform monthly analysis general ledger account activity;record journal entries accruals, calculate variances forecast future trends market; perform reconciliation various accounts, fixed asset administration depreciation expense allocation; record various employee benefit accounting. Supervision accounts payable process accounts receivable billing process, Payroll input reviews outside payroll vendor. Provide tax compliance support needed various government state reporting agencies CAT Sales Use Tax. Maintenance various spreadsheets support financial transactions analysis verification various business related expenses. Bank credit cards reconciliations various treasury functions, including bank liaison cash flow management various bank accounts. Employee reimbursements allocations. Assist preparation audit papers year end audits outside auditors. Participate annual budget preparation Company interim forecasting. Respond internal employee external customer requests appropriate. Assist executing company policies compliance procedures. Other accounting duties supervision duties assigned. Company Name City State Senior Accountant 07/2012 04/2013 Record daily field reports timesheets data, compare job cost budget actuals. Prepare quotes, proposals, estimates comparisons cost due material differences, prepare monthly billings based percentage completed, invoice preparation, post payments, prepare, submit time material invoices, make billing, collection calls, manage accounts receivable aging track billings, report projected weekly cash receipts, report status overdue accounts track replenish inventory, obtain management signatures progress, lien wavers submit customers, resolve account discrepancies, prepare bank deposits, manage retention billing follow-up. Process invoices payment match invoices POs packing slips, research, reconcile information resolve variances, enter approved payables, prepare, run match checks, sort file paid invoices, reconcile purchase card transactions reimbursements expense reports, manage reimbursements pay accordance company's policies, prepare manual checks needed, monitor reconcile monthly statements, maintain vendor records, prepare process tax payments, make 401(k), insurance various employee benefit deposits online weekly basis. Process weekly payroll office field employees, including payroll data gathering, verification input based time sheets, daily field reports, GPS trackers, payroll deduction authorizations, field travel authorizations, related records; manage garnishment deductions payments; ensure payment prevailing wage rates; maintain records, debit pay miscellaneous payments expenses; review computed wages; make corrections ensure accuracy payroll; prepare issue checks; make direct deposits; upload SafePay files bank; report payroll contractors required per individual contracts; record changes affecting net wages like exemptions, insurance coverage, 401(k), loan payments individual employees update master records. Make miscellaneous accounting software entries; input adjusting journal entries; prepare monthly sales tax deposit reports; record, track, reconcile material inventories; prepare month end assist year end closing process needed; assist special projects, analyze accounts receivable needed provide support ongoing operations requested. Company Name City State Accounts Payable Controller 08/2010 07/2012 Responsible overseeing accounts payable department ultimately responsible efficiency, accuracy payment companies' invoices timely fashion according company policies. Main duties limited ensuring smooth running Accounts Payable department, obtainment approvals, transaction coding recording accounting system, various payments processing checks, EFTs and/or wires. Various accounts reconciliations monitoring monthly basis, ensure Accounts Payable team members replying queries timely manner queries resolved correctly efficiently, weekly performance detailed analysis accounts vendors, entities types payment, performance month end closing process reconciliation ledgers. In course daily operations maintenance excellent working relationship external suppliers, contractors, store managers, regional managers board directors. Provide day day support various departments General Ledger, Taxation, Compliance, Legal Regulatory Department. Prepare yearly reports senior management's review, motivate lead team, innovate develop processes efficiencies education newer team members well guidance longer term team members, performance management staff monthly yearly appraisals. Education MBA Masters Business Administration Ashworth College City State US Summa Cum Laude Bachelor Science Business Management Penn Foster College City State US Summa Cum Laude Listed The Dean's List Top 20 Highest Scored Students All Times Associate Science Accounting Penn Foster College City State US Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. Formally recognized excellence achieved financial analysis, budgeting forecasting. General Ledger Skills Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Accounting Reviews Conducted detailed technical analytical review federal/state corporate, partnership S corporation tax returns, FAS 109 provisions, quarterly estimates prepared associates. Skills Account Management, Account Reconciliations, Account Analysis, Accruals, Audit, Billing, Budgeting, Budget Preparation, Cash Flows, Monthly Closings, Invoice Coding, Contract Execution, Corporate Tax Processing, Cost Reporting, Daily Accounting, Expense Report Review Coding, Financial Statements Preparation, Fixed Asset, Forecasting, Fund Accounting, GAAP intimate familiarity, General Ledger Accounting, Income Tax Preparation, Inventory, Invoicing, Cost Reporting, Journal Entries, Liaise Departments, Monthly Sales Analysis, Payables Recognition, Payments Processing, Payroll Processing Allocation, Performance Management, Point Sale Analysis, Post Payments, Process Invoices, Revenue Recognition Recording, Sales Recognition Recording, Sales Tax Calculation Filing, Tax Compliance, Tax Returns, Variance Analysis",ACCOUNTANT
"GRADUATE RESEARCH ASSISTANT Profile Results-driven Animal Nutritionist good research teaching experience Areas Expertise Dairy Nutrition Food Safety Feed supplementation strategies Professional Experience Graduate Research Assistant 07/2013 Current Company Name City State Ongoing Researches -Effect prototype sequestering agents performance milk aflatoxin M1 concentrations dairy cows fed aflatoxin B1-contaminated diets. -The effect selected lactic acid bacteria microbial composition survival pathogens rumen context probiotic effects ruminants -An in-vitro study use tropical plants essential oils mitigating methanogenesis ruminant. Assistant Lecturer 08/2010 06/2013 Company Name City State -Instructed class 156 students animal feed feeding course -Lectured communicated effectively students diverse backgroups -Inspired students translate academic interests real world taking positive actions Education Ph.D. Ruminant Nutrition 2017 University Florida City State USA Awards -Grinter Fellowship outstanding new PhD students -Certificate outstanding academic achievement, University Florida International Center Master Science Monogastric Nutrition 2011 University Agriculture City State Nigeria Awards -University Agriculture Graduate Fellowship -Postgraduate Tuition Scholarship First Class Students University -Dufil Prima Schloarship postgraduate students Nutrition Bachelor Agriculture Animal Nutrition 2009 University Agriculture, Abeokuta City State Nigeria Award Academic achievement award graduating First class...4.59 5.00. Affiliations Nigerian Society Animal Production American Society Animal Science Publications Peer-reviewed Publications -C. M. Huisden, N. J. Szabo, I.M. Ogunade A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects ensiling duration particle size. Animal Feed Science Technology. (IN PRESS). -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. O.M Sogunle (2012). Control salmonella organisms laying hens use feed additives. Nigeria Poultry Science Journal 9: 166-171. -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V Ogunade I.M (2012); Salmonella organism transmission hatching broiler eggs, Journal Biology, Agriculture Healthcare, Vol 2, No 10. -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade S.O Osho (2013). Effect beak amputation sex pecking rate damage performance parameters turkey. Paskitan Journal Biological Sciences 16(19): 1022-1027. -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M I.M. Ogunade. 2013. Growth response nutrient digestibility broiler chicken fed graded levels phytobiotics (Garcinia kola; Bitter kola). Journal Applied Agricultural Research 5(1), 91-99. Official Publication Agricultural Research Institute, Nigeria. -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology caecal microflora growing rabbits fed diet containing probiotics prebiotics. Livestock Science. 157: 184-190. -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect whole millet feeding mannan oligossaccharides supplementation growth performance, serum biochemistry organ weights helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52. -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. Idowu, O.M.O. (2013). Health status blood parameters weaner rabbits fed diets containing varying dietary fibre digestible energy levels. Journal Biology, Agriculture Healthcare. 3(19): 79-86. Published International Institute Science, Technology Education, UNITED STATES OF AMERICA. -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. Ozoje, M.O. (2013). Effect Coat Colour Water Intake Feed Utilization Intensively Reared West African Dwarf Sheep Humid Tropics. Journal Biology, Agriculture Healthcare. 3(19): 31-37. Published International Institute Science, Technology Education, UNITED STATES OF AMERICA. -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. Osho, S.O. (2012). Visual assessment, proximate composition cost analysis three differently processed discarded vegetable-bovine blood-rumen content mixtures substitutes conventional feedstuffs. Short Communication Nigerian Journal Animal Production 39(2):211-217. Conference Papers -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect prototype sequestering agents performance milk aflatoxin M1 concentrations dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014 -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect whole millet feeding mannan oligosaccharides supplementation organ weights Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect dietary mannan oligosaccharides prevalence Salmonella organisms dropping sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM Skills -Great Organizational skills -Good Numerical analytical skills",AGRICULTURE
"CASHIER Professional Profile Responsible Cashier experienced managing front store needs busy environments. Friendly energetic strong communication organizational abilities. Seeking role increased responsibility strengths service sales valuable.Results-oriented Cashier motivated exceed expectations deliver exceptional service meet customer needs. Resourceful professional history increasing business revenue decreasing shrinkage exceeding sales productivity objectives. Qualifications Customer service mindset Sales proficiency Receive return merchandise Excellent verbal communication Enthusiasm Cheerfulness Efficiency Professional appearance Mathematical strengths Strong organizational skills Active listening skills Seasoned conflict resolution Energetic work attitude Inventory control familiarity Fashion knowledge Opening/closing procedures Experience Company Name City State Cashier 08/2011 12/2014 Receive payment cash credit cards. Issue receipts, refunds, credits, change due customers. Count money cash drawers beginning shifts ensure amounts correct adequate change. Cleaned straightened work area. Assessed customer needs responded questions. Issued receipts purchases gifts. Worked customer service resolve issues. Rotated stock maintain freshness. Operated cash register proficiency. Worked overtime shifts busy periods. Company Name City State Cashier 02/2014 04/2014 Count money cash drawers beginning shifts ensure amounts correct adequate change. Greet customers entering establishments. Receive payment cash, credit cards. Operated cash register proficiency. Worked customer service resolve issues. Organized register supplies. Company Name City State Front Desk 04/2014 06/2014 Responsible performing manicurist pedicurist duties. Provided customer service support assist customers individual needs. Worked customer service resolve issues. Issued receipts purchases gifts. Cleaned straightened work area. Company Name City State Apparel 12/2014 07/2015 Described merchandise explain operation merchandise customers. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Placed special orders called stores find desired items. Recommended merchandise based customer needs. Operated cash register process cash, check credit card transactions. Guided customers choosing items reflected personal style shape. Administered point sale opening closing procedures. Explained information quality, value style products Influence customer buying decisions. Replenished floor stock processed shipments ensure product availability customers. Company Name City State Grocery 07/2015 11/2015 Executed cash transactions quickly accurately. Greeted customers. Handled products equipment accordance safety sanitation guidelines. Directed managed functions dairy, frozen, produce bakery departments. Conducted price checks cashiers service clerks. Built attractive holiday seasonal displays merchandising program. Checked customers bagged items quickly. Organized positioned product cases produce warehouse walk-in cooler. Sliced, served packaged specialty meats, salads cheeses. Broke heavy pallet loads cases, boxes bags. Arranged stocked department displays. Emphasized fast, friendly customer service. Gave every customer immediate undivided attention. Company Name City State Cashier 11/2015 Current Assessed customer needs responded questions. Cleaned straightened work area. Issued receipts purchases gifts. Bagged merchandise following standard procedures. Organized register supplies. Worked customer service resolve issues. Unboxed new merchandise. Worked overtime shifts busy periods. Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Arranged items favorable positions areas store optimal sales. Education High School Diploma 2015 Northeast High School City State USA Student government representative Top 40% class Held Class officer four years Captain varsity soccer volleyball National Honor Society Student Government chair member Key club representative Associate Arts Guidance 2018 Broward College City State USA Skills Cash handling Professional friendly Careful active listener Strong public speaker Multi-tasking Well-Organized",APPAREL
"STAFF ACCOUNTANT Summary Flexible Accountant adapts seamlessly constantly evolving accounting processes technologies. Highlights 10 years practical accounting experience Prior Management experience Full lifecycle implementation Prior experience using MS Excel, JD Edwards, QuickBooks, AX, RFMS expert level Experience Company Name January 2016 Current Staff Accountant City State Involvement month-end closing process Prepare reconcile full cycle monthly financial statements selected entities, including supporting schedules, equity roll forward, cash flows, taxes, budget variance reports, management reports, needed. Make necessary recurring correcting entries. Review financial projections versus actual results report variances. Support financial audits examinations Assist preparation balance sheet reports summarize interpret current projected company financial position Participate developing accounting controls risk management strategies Resolve requests timely manner, demonstrating high level commitment meeting requirements within provided guidelines Prepare monthly reporting packages, including analysis current actual results prior period actual results use internal external reporting. Company Name February 2012 August 2015 Accounting Manager/ JDE Business Analyst City State Oversee entire receivable functions include job costing, billing, aging, collections, resolution billing discrepancies Supervise manage workflow assigned staff (approximately 12 employees) ensure timely accurate preparation review accounting transactions reports Provide analysis interpretation accounting issues ensure compliance GAAP support decision making Interface departmental leads branch managers solve problems cross departments Oversee manage accounting miscellaneous functions include labor posting, receiving, auditing purchase orders accuracy, pricing, requirement compliance contractors Develop implement policies, procedures, systems ensure efficient work flow clear expectations assigned staff Forecast staffing needs, manage schedules assigned staff, interview selection, administer disciplinary actions needed, train new hires, manage time requests Run reports reconcile labor, materials, payments, accounts Review builder contracts sign lien releases, notice owners Act key facilitator ERP selection implementation, including limited to: Consult upper management provide development support, participate system upgrade assisting planning, development testing, continuously gain understanding business operations provide techniques enhance technical business processes, design suggest innovative modifications application systems, perform wide range activities associated application analysis, design functions, program review, develop test data; conduct testing debugging produce required results, participate IT teams improve/optimize operations performance, schedule conduct training staff software. Company Name August 2011 January 2012 Administrative Accountant City State Public Accounting Work QuickBooks (entering deposits, making general journal entries, closing entries, entering monthly transactions, reconciliations), along creating work papers multiple clients, put together monthly reports clients, work Microsoft office daily basis Payroll experience Fill tax forms applications. Company Name September 2007 April 2008 Executive Assistant City State Worked 20 25 hours per week sophomore USF Worked QuickBooks (A/P, A/R, Bank Reconciliations, Deposits) Fishbowl, picked mail PO box took deposits bank, filed customer vendor reports information (creating new files necessary), answered phones dealt directly customers vendors. Company Name August 2006 September 2011 Accounting Assistant City State Work 15 20 hours high school save college Work QuickBooks (creating invoices, deposits, entering bills), file customer vendor reports information (creating new files necessary) Education University South Florida December 2010 Bachelor Science Accounting City State Skills Accounting, A/P, auditing, balance sheet, Bank Reconciliations, billing, budget, business operations, business processes, contracts, clients, decision making, ERP, financial, financial audits, financial statements, forms, JD Edwards, job costing, materials, MS Excel, Microsoft office, month-end closing, Payroll, policies, pricing, Public Accounting, QuickBooks, receiving, reporting, risk management, staffing, supervisory",ACCOUNTANT
"PRESCHOOL TEACHER Summary Short term, utilize skills costumer service industry prepare career future. Long term, become RN pediatrics prenatal care. C ostumer service rep committed addressing customer concerns speed, accuracy professionalism. I currently Preschool teacher parkway children school may 2015 current Teaching ages 0-4 15 months experience student practioner-clinical externship college america phoenix may 2013 160 hours clinical Provided helping hand clinic facility Accomplishments Managed call flow 3 calls 5 minutes. ​ Worked special needs children, including learning disabilities, mental challenges physical impairments. ​ Solved severe child behavioral issues positive constructive ways. Experience May 2015 Current Company Name City State preschool teacher Offered detailed daily reports outlined child's activities. Maintained daily records activities, behaviors, meals naps. Carefully monitored children's play activities. Created implemented developmentally appropriate curriculum. January 2015 May 2015 Company Name City State warehouse Unloaded, picked, staged loaded products shipping. Worked rapid pace meet tight deadlines. November 2014 January 2015 Company Name City State Customer Service Inbond calls Addressed customer service inquiries timely accurate fashion. ​ Education 2013 College America City State united states associate medical Medical specalties GPA: GPA: 48 Certifications First Aid CPR Finger print clearance card Skills Microsoft, excel experienced, wpm 38",TEACHER
"FINANCE MANAGER FINANCE MANAGER Executive Profile Financial Manager focused fostering trust cultivating partnerships based accountability transparency. Analytical CPA skilled financial managerial accounting practices procedures. Skill Highlights Public private accounting Income statement certified audits Knowledge GAAP guidelines Contract negotiation Forward-thinking mindset Strong initiative Resourcefulness Core Accomplishments Formally recognized excellence achieved financial analysis, budgeting, forecasting. Reduced office expenses finding smarter solutions vendors, suppliers, services. Professional Experience January 2012 January 2012 Finance Manager Finance Manager OPG GroupOhioHealth nationally recognized healthcare system 21,000 associates, physicians andvolunteers, 17 hospitals, 20 health surgery centers, home-health providers, medical equipmentand health service suppliers throughout 41 county area. Facilitated monthly financial reporting prepared monthly GAAP financial statements two physician enterprises. Led modeling, planning execution financial processes. Analyzed complex regulation policy documents directly impacted budgetary financial matters. Created detailed financial models analytical tools facilitate variance analysis. Collaborated extensively auditors preliminary year-end audit processes. Prepared Form 990 IRS return Ohio State unclaimed funds reporting. Developed implemented efficient accounting, financial operational systems OhioHealth Marion Area Physicians LLC Healthworks LLC physician enterprises. Process improvement re-engineering accounting procedures net patient revenue accruals derived EPIC electronic health records system; physician practices business segments' implemented first go-live system wide. Committee Chair Business Development Acquisitions Training Policies procedures Committees. Develop implement OhioHealth Physician Group's virtual electronic On-Boarding Training Tool. January 2003 January 2004 State Supervising Auditor PWC multinational professional service firm offices 776 cities employs over180,000 people.Delivered quality service top tier clients within PWC Assurance Business AdvisoryServices (ABAS) practice; included supervising annual financial risk assessment,planning, analytical procedures.Assignments included large, high profile companies including following: higher education(Columbia University), charities, foundations, social services organizations, asset valueranging $4,000,000,000 $15,000,000,000.Key responsibilities included development risk assessments audit plans, supervisedengagements staff 3-5 direct reports Fostered relationships clients January 1999 toLoeb TroperJanuary 2003New York Supervising Senior AuditorLoeb Troper top 20 regional firm specializes audit, tax consulting needs healthcare, not-for-profit special needs organizations. Prepare consolidated financial statements corresponding footnotes NonprofitHealthcare industries.Supervised preparation financial statement for: GAS (yellow-book), pension, OMB CircularA-133 compliance, cost report, client size range small ($1,000,000) large($4,000,000,000) social services health care organizationsCultivated management skills, including ability work executive leadership team,developed staff (2-4 direct reports per project) managed (8-10) annual engagements frombudgets billing, completion, nurture client/firm relationships Develop audit findings andrecommendations regarding, internal control, compliance regulations.Researched state local IRS- related issues accounting FASB, not-for-profit health care industry reporting; disclose requirementsConverted audit work papers electronic worksheets lead firm-wide usewith 30% reduction audit documentation.Participate campus recruitment program; interviewed candidates entry-levelpositions. Company Name City State Internal Auditor Planned executed operational audits various business units using risk-based audit methodology. Assist system development education roll Business Associate Agreement Policy.Develop recommendations improvement present reports management; perform follow-up review status implementation recommendations: maintain workingrelationships levels management across organization.Tested design effectiveness internal controls completing walk-throughs ofcomplex business processes.Analyzed patient revenue account receivable control procedures; including AR reservemodeling process calculation net patient revenue.Recruited, retained developed staff. January 2006 toNew 42nd Street Inc.January 2012. Financial Controller The New 42nd Street, Inc. organization created city State New York oversees redevelopment seven historic theaters 42nd Street annual operating budget 13,000,000. The organization operates two seven theaters itself; The Victory Theater Duke 42nd Street Facilitated financial reporting stewardship entertainment/real- estate organization's assets ($50,000,000) Managed accounting operations, accounting close, account reporting reconciliations.Prepared organization's GAAP financial statements Prepared financial andregulatory reports required GAAP, laws, regulations boards directors Managed yearly financial audit process relations external auditor served backup VP Finance human resources benefits administration Managed staff three management, weekly deposits, payroll, AR, AP, inventory, credit card reconciliation, bank reconciliations, balance sheet reconciliations, budget support, quarter end close process, IRS compliance.Planned, organized directed day-to-day finance department quarterly annual reporting process government grants, city contract compliance reporting.Enforced internal controls general ledger processing IRS compliance, andadvanced comprehensive written accounting procedures.Directly supervised finance staff three direct reports including selection, training, andcoaching, responsible performance evaluation, promotions, disciplinary actions.Mentored coached finance apprentices part organization-wide apprenticesprogram. Worked management document offset unexpected expense varified identified opportunities enhance interdepartmental communication Served project manager accounting system (Financial Edge) conversion, streamlined quarter closing process- improve efficiency effectiveness allfinancial reporting requirements.Designed worked IT develop general ledger interface general ledger(Financial Edge) company-wide system conversion implementation theTessitura Enterprise ticketing (patron information system.Served project manager payroll integration resulting increased accuracy andaccountability within processing workflow. As result, processing time decreased 50%. January 2004 toColumbia UniversityJanuary 2006New York Internal AuditorColumbia University private Ivy League research university ($13,000,000,000) assets andover 31,922 employees. Evaluated contributed plan improved risk management, control, governanceprocesses within Columbia University.Performed complex operational financial audits ensure compliance legalrequirements consistency strategic plans Specialized NCAA Ivy Leaguecompliance audit, fraud investigations: coordinated Public Safety, General Counsel,and Human Resources.Assisted management establishing standard operating procedures, well assetting adequate governance processes effectively preserve values, set goals, monitoractivity performance, define measures accountability.Coordinated audit projects external auditors, PricewaterhouseCoopers.Lead meetings key finance executives audit team. Education Keller Graduate School ManagementBusiness Administration MBABusiness Administration Queens College, City University New YorkAccounting B.AAccounting Certified Public Accountant (New York) License Chartered Global Management AccountantAmerican Institute Certified Public Accountant 1 Skills accounting, Accountant, accounting system, accruals, Acquisitions, go-live, AP, AR, backup, balance sheet, bank reconciliations, benefits administration, billing, book, budgeting, budgets, budget, Business Development, business processes, cash management, closing, coaching, compliance audits, compliance audit, compliance reporting, consulting, conversion, Certified Public Accountant 1, Certified Public Accountant, credit, client, clients, documentation, Edge, electronic health records, external auditor, Finance, Financial, financial analysis, financial audits, financial audit, financial reporting, financial reporting requirements, Financial Statements, preparation financial statement, funds, general ledger, government, grants, health care industry, home-health, HRIS, Human Resources, Internal Auditor, inventory, leadership, legal, Director, management skills, meetings, Excel, office, Microsoft Word, Modeling, Enterprise, payroll, payroll processing, Policies, presenting, processes, Process improvement, profit, Public Safety, quality, real-estate, recruitment, re-engineering, reporting, research, risk assessment, risk management, social services, strategic plans, Supervising, surgery, tax, variance analysis, workflow, written, year-end",FINANCE
"ACCOUNTANT Summary Experienced accounting professional proficient, analytical problem solving abilities. Results oriented flexible rapidly changing environment. Skills Microsoft Office Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 07/2017 Accountant Company Name － City State Processed daily corporate customer payments using CDK Rental payments using TSD. Ran monthly customer statements. Responded followed customer inquiries. Processed daily cash journal entries. Responsible running monthly aging reports accounts payable department stores. 10/2004 04/2015 Accountant Company Name － City State Processed paid state, city county tax returns. Processed yearly property tax returns. Researched responded customer sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate specialized software. Helped month-end year-end closings. Created various requested excel reports. 05/2000 04/2004 Accounting Manager Company Name － City State Supervised one staff accountant. Responsible timely balancing two accounting systems. Managed reconciliation balance sheet accounts. Processed paid monthly state, county city tax returns. Accountable accounts payable area. Developed maintained various Excel spreadsheets. Implemented oversaw system enhancements. 02/1989 04/2000 Accountant Company Name － City State Processed monthly financial statements. Reconciled balance sheet accounts. Processed paid monthly state, county city tax returns. Researched responded customer inquiries regarding monthly statements. Implemented tested accounting system conversion. Education Training Associate Applied Science Normandale Community College － City State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end",AUTOMOBILE
"SALES Summary OFFICE CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated self-motivated individual offering great background office environment, hands-on experience quality customer service. Able produce results client employer expectation. Excellent communication, organization time management skills. Strong multi-tasking abilities, needing little supervision. Work well independently contributing member team. Proficient Microsoft Office Suite Internet. Enthusiastic Personal Assistant fast learner deliver results quickly.Energetic, motivated assistant highly organized skilled balancing needs clients personal professional capacities.Accurate, assertive adaptable Personal Assistant effectively multi-task challenging situations meet critical deadlines.Outstanding Personal Assistant driven provide excellent support busy business professionals little guidance. Expert Excel functions multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing sales Scanners Telephones voice mail. Experience Sales Mar 2015 Current Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Worked upper management ensure appropriate changes made improve customer satisfaction. Provided cross training 3 staff members. Recommended helped customers select merchandise based needs. Exchanged returned merchandise customers quickly efficiently. Confirmed appropriate changes made resolve customers' problems. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Informed customers sales promotions friendly engaging manner. Processed 14 customer sales per day. Trained new employees company customer service policies service level standards. Sales Consultant Jan 2014 Mar 2015 Company Name － City State Communicate customers, employees, individuals answer questions, receive distribute money, address complaints. Ensure customer satisfaction receive numerous compliments customer service daily. Stock clean supplies, Inform customers sales pricing along information regarding products. Close register. Stand feet long periods time. Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Educated customers product service offerings. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Completed floor replenishment guarantee size availability promote customer satisfaction. Communicated information customers product quality, value style. Balanced needs multiple customers simultaneously fast-paced retail environment. Built maintained effective relationships peers upper management. Attended team meetings month voice concerns offer constructive feedback others. Team Member Jan 2013 Jan 2014 Company Name － City State Communicate customers, employees, individuals answer questions, take orders, address complaints. Handle large amounts cash throughout day. Ensure customer satisfaction receive numerous compliments customer service daily. Do prep work stock supplies. Sanitize keep cleanliness order. Close register, dining area. Sweep, mop stock next shift. Stand feet long amount time. Office Clerk Jan 2012 Jan 2013 Company Name － City State Communicate customers, employees, individuals answer questions, disseminate explain information, take orders, address complaints. Answer telephones, direct calls, take messages. Compile, copy, sort, file records office activities, business transactions, activities. Handled incoming outgoing correspondence, including mail, email faxes. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Compute, record proofread data information, records. Maintain update filing, inventory, mailing, database systems, either manually using compute. Open, sort, route incoming mail, prepare outgoing mail. Review files, records, documents obtain information respond requests. Deliver messages run errands. Inventory materials, supplies, services. Screened telephone calls inquiries directed appropriate. Devised maintained office systems efficiently deal paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites compiled information meetings. Conducted extensive online phone research. Education High School Diploma 2014 Gateway High School － City State Languages Fluent Spanish Skills Business correspondence Excellent communication Customer satisfaction Customer satisfaction Customer service Customer service Database Email Expense reports Faxes Facsimile Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites",SALES
"PRODUCT SPECIALISTS Professional Summary To obtain Merchandising position within company provide style culture exudes ones present mindset retail industry. Ultimately provide excellent customer experience order maximize revenues market share receive healthy return investment. Experience 08/2014 Current Product Specialists Company Name － City State Responsibilities role include receiving answering customer inquiries requests regarding products, orders, pricing services offered providing operational support Garmin's consumer electronic products working customers determine products, accessories plan action best serves customer's individual needs. Other responsibilities include: Remain current changes policies, procedures, product offerings Report out-of-line conditions affecting customer satisfaction Develop maintain department company image philosophy public Become highly knowledgeable specifications, capabilities operation Garmin products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax electronic mail Monitor, document report failure trends Garmin equipment Identify recommend improvements Garmin products, documentation procedures Review special circumstances authorize warranty service deemed appropriate. 09/2012 08/2014 Assistant Manager/Manager Company Name － City State Deliver premium customer service Driving sales goals meet exceed company standards Training hiring current new employees Implementing company visual merchandising standards Responsible paperwork regarding payroll, managing hours, daily operations Manage employees set individual goals allow personal growth business Work district manager implement loss prevention standards weekly audits customer awareness. 06/2012 09/2012 Apparel Sales Lead Company Name － City State Implementing merchandise presentation standards signage apparel department meet company standards maximize profits Supporting company standards selling customer service Assisting store management team general supervision store accordance company policies procedures including opening closing store front end coverage assigned Complying cash office procedures preparing deposits balancing cashiers Compliance loss prevention standards audit requirements. 07/2010 05/2012 Team Scout Coordinator Company Name － City State Set store displays, maintain change graphics. Move product optimize location floor/shelf. Refresh product presence ensure full neat presentation available inventory. Provide store support around key marketing programs, initiatives major product launches Educate retail managers sales associates Under Armour store programs, sales initiatives, product launches corporate merchandising guidelines Provide high level customer service within Under Armour merchandise areas, location within store based season, launch and/or event. 09/2009 07/2010 Footwear Specialist Company Name － City State Assist customers footwear needs Knowledge types athletic footwear Stock remodel footwear sales floor company standards weekly based company initiatives weekly planner. Loss Prevention measures taken daily daily self audits weekly shakedowns stockroom Work closely management maximize sales generate new customers Provide exceptional customer service needs. 12/2006 08/2009 Sales Associate Assistant Manager Company Name － City State Assist customers sportswear equipment needs Achieve daily sales goals customer satisfaction Stock remodel store sales floor emphasize new product in-season sports. Supervise train employees company brand standards workshops weekly meetings. Complete daily weekend ending paperwork present business results district manager. Handle daily deposits store reports. Education 12 2009 Bachelor Science Hotel Restaurant Administration Degree Hospitality University Central Missouri － City State GPA: GPA: 3.0 GPA: 3.0 Skills customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops",APPAREL
"TEACHER ASSISTANT Work History Company Name Professional Summary Currently working towards Education/Career goals obtaining BA Psychology order demonstrate passion working Elementary Youth classroom setting. My goal diversify educational experience become Proficient Educator/Administrator. Currently working towards Education/Career goals obtaining BA Psychology order demonstrate passion working Elementary Youth classroom setting. My goal diversify educational experience become Proficient Educator/Behavioural Specialist Currently working towards Education/Career goals obtaining BA Psychology order demonstrate passion working Elementary Youth classroom setting. My goal diversify educational experience become Proficient Educator/Behavioural Specialist Accomplishments Improved reading Lexile's student turn helped student undergo Reclassification. CPR AA, Mandated Reporting, Incident Reporting Training Certified. Skills Conducted Peer Council Youth Assigned Books based Reading level Supported Students Special Needs Engaged Student Positive Language Instructed Personalized Lesson Plans Critiqued student Project rather correcting Addressed Challenging Student Behavior Developed Strong Problem-Solving Skills Conducted Peer Council Youth nature problem solving skills Assigned Books based Reading level Supported Students Special Needs developing Behavioral Academic plans Engaged Student Positive verbal body language Instructed Personalized Lesson Plans based classroom nature interest Critiqued student Project rather correcting Conducted Peer Council Youth nature problem solving skills Assigned Books based Reading level Supported Students Special Needs developing Behavioral Academic plans Engaged Student Positive verbal body language Instructed Personalized Lesson Plans based classroom nature interest Critiqued student Project rather correcting Conducted Peer Council Youth nature problem solving skills Assigned Books based Reading level Supported Students Special Needs developing Behavioral Academic plans Engaged Student Positive verbal body language Instructed Personalized Lesson Plans based classroom nature interest Critiqued student Project rather correcting Work History Teacher Assistant 01/2013 06/2016 Company Name – City State Worked cohorts team T.A provide classroom support Tier I Tier II reading writing criteria according common core standards, help undergo reclassification. Executive Director Assistant Company Name – City State Managed entire private school database met weekly administrators obtain updated requirements testing new potential EL Learner. Provided logistical support Department Director every day day office operations Executive Director Assistant 07/2013 07/2016 Company Name – City State Managed entire private school database met weekly administrators obtain updated requirements. testing new potential EL Learner. Attended classroom audits classroom observations performed EL. Specialist. As well logistical support Department Director every day day operations. EXL Tutor ELA Academic Tutor 08/2017 Current Company Name – City State Provided enriched classroom environment class 20 1st grade students afterschool. Supported students homework, mathematics, reading, enrichment activity tied common core standards. EXL Tutor &; ELA Academic Tutor Current Company Name – City State Provided enriched classroom environment class 20 1st grade students Afterschool program Supported homework, mathematics, reading, enrichment activity tied common core standards. EXL Tutor ELA Academic Tutor Current Company Name – City State Provided enriched classroom environment class 20 1st grade students afterschool. Supported students homework, mathematics, reading, enrichment activity tied common core standards. EXL Tutor &; ELA Academic Tutor Current Company Name – City State Provided enriched classroom environment class 20 1st grade students afterschool. Supported students homework, mathematics, reading, enrichment activity tied common core standards. Education Associate Arts Psychology 2019 California State University, Los Angeles City State Currently close obtaining B.A Psychology, intending going graduate school right obtaining bachelors Associate Arts Liberal Arts 2015 Los Angeles Trade Technical College Liberal Arts Skills Council, database, Lesson Plans, Director, mathematics, Problem-Solving Skills, Reading Certifications CPR Certificated american Heart association Mandated Reporting Certified",TEACHER
"AVIATION ELECTRONICS TECHNICIAN Summary Administrative Expert*Employee Advocate Leading consistent work ethic, attitude professionalism HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL solid diverse experience comprehensive military civilian leadership settings. Currently seeking leverage academic background professional expertise secure challenging rewarding position Business Management company established poised growth. Demonstrated proficiency Human Resources Financials outstanding ability effectively oversee complex projects conception completion. Articulate dynamic leader demonstrating professionalism handling various organizational functions. EFFECTIVE COMMUNICATOR AND LEADER MBA BA Accounting. Organized detail oriented exemplifying professionalism, astute ability manage multiple projects tasks high-pressured circumstances. Administrative leader, utilizing innovative management leadership strategies facilitate team development project execution. Highlighted leadership qualities ability work manage individuals diverse cultured backgrounds, promoting team values. Highlights New employee orientations Microsoft Office Suite expert Human resources audits Staff training development Quickbooks Maintains confidentiality HR policies procedures expertise Exceptional communicator Accomplishments Audited HRIS database received special recognition “Thank You Award.”Leadership Served key contributing member Leadership team. Maintained 100% accountability large section equipment worth $50,000,000 multiple overseas deployments. Documentation Wrote edited documents keep staff informed policies procedures. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Protective Services Applied safety procedures policies outlined Department Safety Manual. Experience Aviation Electronics Technician January 2003 November 2014 Company Name － City State Winner numerous awards training supervising military personnel completion >2,000 maintenance exercises, well receiving inspector qualifications primary cross-trained rate aviation electrician's mate. Awarded implementing innovative electronic travel claims processing system coordinating phase-out out-of-date legacy system, saving US government >$500K. Successfully captured accounting errors placed orders, preventing substantial financial loss >150K. Maintained position Equal Opportunity Manager (EOM) 4 years, conducting organizational climate surveys assess trends problematic areas developing affirmative action address immediate concerns. Also responsible EO policies issues; EEO coordination; Conflict Management; Inspections, Investigations, Reports. Tasked Department Training Specialist, ensuring on-time delivery stringent training programs. Relevant Skills Areas Expertise Employee Scheduling, Staff Training Development, Budget Development, Compliance, Interpersonal Relation Effective Communications, Strategic Analysis, Expense Reporting, Troubleshooting Techniques, Critical Thinking AP/AR, Work Flow Planning, Cash Flow Analysis, Revenue Generation, Cost Control, Business Strategies Transitional Core Competencies Execute management skills, facilitating operations business development managing client relations. Provide organizational direction exceptional ability gain maintain trust, building cohesive relations across multiple organizational platforms. Commendable interpersonal, organizational, multitasking management proficiencies. Collaborate effectively support staff provide effective leadership, delegating important tasks assignments providing timely follow-up ensure task completion. Develop departmental budgets pricing strategies; providing financial management, document control, communications revenue projections. Direct classification studies successfully designed identify duties responsibilities assigned various employee positions. Ensure effective execution administrative, HR, accounting, financial aspects related operations, meticulously analyzing presenting pertinent information senior staff, personnel relevant parties. Manage comprehensive, complex human resources management procedures personnel administration, and/or staff development, classification, selection recruitment, compensation, training employee benefit programs. Received Navy/ Marine Corps Achievement Medal leading team Operations Mobilization Specialists completion 1,500 Navy Reserve order submissions, 2,300 Defense Travel authorization voucher audits, creating database mobilization tracking. Utilize Naval Aviation Logistics Command Management Information System Optimized OMA maintenance planning, scheduling, ordering parts supplies. Maintained corporate portal external webpage ensuring accurate, relevant data staff clients. Command Drug Alcohol Program Advisor, facilitated Alcohol Awareness training, managed Alcohol Abuse Program, administered aftercare program dependent sailors. Identified, collected, organized data multiple sources evaluated mobilization fiscal purposes used daily, monthly, quarterly, ad hoc reports. Using critical thinking skills provided Operations Management avionics shop 35 personnel. Performed periodic expense budget review analysis. Coordinated inter-departmental plan contacting screening 500 personnel identified potential mobilization 100% accuracy. Unit Manager database secure profiles service members deploying critical areas. Evaluate information determine compliance standards, using relevant information individual judgment determine whether events processes comply rules regulations. Maintain knowledge practical applications engineering science technology, including application principles, techniques, procedures equipment design production equipment. Collaborate effectively senior management, engineers, technicians various personnel. Collections Manager December 2000 January 2003 Company Name － City State Oversaw management collections; providing leadership, training performance analysis ensure staff proficiency compliance applicable laws governing debt collections. Established personal financial plans effectively interviewing clients determine income status, present expenses, financial objectives risk tolerance. Developed, implemented improved collection strategies work plans optimize collection performance minimize expenditures. Created positive cash flow successfully negotiating settlements delinquent accounts. Performed initial interviews applicants, screened applications Human Resources. Education Masters Business Administration (MBA) Business Administration/Management 1 2014 SAINT LEO UNIVERSITY － City State Bachelor Arts (BA) Accounting 2011 Saint Leo University － City State United States Accounting Select One City State Meals Wheels Co-Founder Boys Men Mentoring Program Skills Business Management, human resources management, Operations Management, Strategic Analysis Additional Information Security Secret Clearance Winner numerous awards training supervising military personnel completion >2,000 military maintenance exercises.",AVIATION
"CONSTRUCTION INSPECTOR Professional Summary Core Qualifications Experience 01/2018 06/2018 Construction Inspector Company Name － City State Inspected construction operations roads bridges ensure work done accordance construction plans specifications. Interpreted contract requirements examination specifications drawings Applied variety testing inspection techniques. Resolved specifications, drawings construction conflicts problems site supervisor and/or project manager. Monitored contractor's construction schedule, materials, equipment. Reviewed construction project safety practices advised supervisor corrective actions. Documented daily construction activities utilizing PennDOT Engineering Construction Management System. 10/2014 11/2017 Courier Company Name － City State Picked delivered court documents polite, resourceful, professional manner. Coordinated incoming outgoing mail. Maintained route supply inventory ensure mail documents delivered promptly. Provided customer service giving customers necessary information. Maintained delivery records. Served individuals companies legal documents. 08/2000 11/2013 Police Officer (retired) Company Name － City State Patrolled designated areas patrol car foot provide assistance, protect persons, safeguard property. Enforced NJ State 2C criminal laws motor vehicle laws. Apprehended suspects effecting lawful arrest order take suspects custody. Conducted preliminary investigations interviewing victims witnesses crime. Obtained information maintained notes investigations. Prepared investigative reports supplemental reports provide official record investigation. Prepared complaint summonses warrants. Served defendants summons warrant. Testified New Jersey Courts traffic criminal investigations. Dealt varied types persons individually groups courteous effective manner. 04/1997 08/2000 Communications Operator Company Name － City State Updated leave, time, pay balances employees. Reviewed, maintained, posted daily schedules overtime rosters. Recorded maintained information using manual computerized record keeping systems. Prepared distributed applicable reports. Received transmitted calls utilizing telephone radio systems. Dispatched emergency personnel equipment. Issued received paychecks, mail, keys, items. 08/1995 04/1997 Warehouse Manager Purchasing Company Name － City State Responsible overseeing ordering, receiving, restocking, inventorying medical supplies equipment. Coordinated managed distribution medical supplies equipment nursing homes, home healthcare providers, pharmacies, individuals. 11/1994 08/1995 Security Officer Company Name － City State Patrolled store adjacent premises maintain order, enforce regulations, ensure observance applicable laws. Assisted notified staff routine problems emergency situations. 09/1988 12/1994 Operations Specialist Company Name － City State Operated surveillance search radar, electronic recognition equipment, identification equipment. Operated controlled approach devices electronic aids navigation. Served plotter status board keeper. Performed various security watch details. Performed diversified security duties protect government property fire, theft, unauthorized personnel. Established maintained various logs utilizing information obtained numerous internal external means including radio nets, electronic surveillance equipment various communication sources. Established maintained primary secondary communication source reporting assessment possible wartime peacetime crisis. Trained fighting prevention diversified classes fires. Skills approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants Education 2000 Basic Course Police Officers Burlington County Police Academy － City State Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution Enforcement Defensive Tactics Critical Incident Response Procedures Schools Bomb Threat Response 1989 Fleet Combat Training Center Atlantic － City State Additional Information Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal Bronze Star",CONSTRUCTION
"EXECUTIVE CHEF Summary Executive chef certified chef 8 years. Expertly trained classic French cuisine Le Cordon Bleu, specializes Caribbean, Mediterranean, Indian, Central American cuisine. Currently looking obtain position Hospitality field provides opportunities continued growth development, utilize current knowledge skills continuously improve operational quality efficiency. Highlights ServSafe certified High volume production capability Focus portion cost control Inventory management familiarity Sous vide technique Strategic organizational skills Attention detail Dependable Accomplishments Received Core 4 award Received CFE award Number one account monthly retention meetings FMPP CC Experience 02/2014 Current Executive Chef Company Name － City State Acting manager staff 50+ employees Continuously improving menus seasonal, sustainable, local products available Purchasing/ managing inventory daily menus, produce, special catering monthly promotions Training staff, overseeing kitchen, utility food service workers Maintain budget 2.5M, food cost 32%, plate cost $2.32 Responsible special functions 10-2000 plus Responsible BOH/FOH supervisors, sous chef, unit manager, admin Responsible supplying food 940 students, 2000 meals, 24 hours day Implemented supported company initiatives programs Effectively manage assist kitchen staff producing food banquets, catered events member dining areas Followed proper food handling methods maintained correct temperature food products Conducted daily inspections maintained food sanitation kitchen equipment safety reports Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations 04/2013 11/2013 R&D Executive Chef Company Name － City State Responsible creating testing recipes Shooting new plate designs retail marketing team disperse accounts, websites, billboards training tools Creating programs test new accounts world wide involving food trends gluten free,vegan, local, sustainable, grass fed etc.) Designing new menus cater CEO, CFO, Presidents, etc. well new manager hires office weekly training Communicating directly dietitians match health standards company innovative healthy simultaneously Traveling accounts state help food cost budgeting, training Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction Attend meetings acquire new vendors approved company 09/2011 04/2013 Head Chef Company Name － City State Acting manager staff 100 employees Continuously improving standards CHOA Control purchasing produce, special catering, monthly promotions managing inventory Maintain budget 5.5M food cost 36% Responsible special functions 10-2000 plus Responsible Café/Retail sales 1,500-1,800 covers per day Responsible supplying food 256 patient beds every meal period Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws Implemented supported company initiatives programs 09/2010 09/2011 Sous Chef Company Name － City State Acting manager staff 70 employees Controlled purchasing food, beverage, equipment, tableware, expendables Maintain budget 1.5M Responsible special functions 10-200 plus Responsible 3 venues 900 covers per day Actively participated staff meetings operated effective management team leader Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Education Associate Occupational Science Degree Culinary Le Cordon Bleu College Culinary Arts Atlanta － City State United States Nutrition courses Coursework Pastry Arts Classes Restaurant Facility Operations Skills Controlling budget, designing menus, organizational inventory skills, management, marketing, conducting meetings, public speaking, trainer, Microsoft (Office, Excel, Publisher, Powerpoint), purchasing, retail sales",CHEF
"CENTER DIRECTOR/HEAD START FAMILY ADVOCATE Professional Summary Organized dependable candidate successful managing multiple priorities positive attitude. Willingness take added responsibilities meet team goals. Reliable employee seeking position. Offering excellent communication good judgment. To seek maintain full-time position offers professional challenges utilizing interpersonal skills, excellent time management problem-solving skills. Conscientious individual ability multitask liaise families programs build relationships support ongoing development education. A respectful Family Advocate offering case management crisis intervention skills. Skills Have Directors Credential Relationship building Parental training Effective communication Family advocacy Family services Leadership Planning Coordination Good listening skills Community Resources Work History 01/2020 Current Center Director/Head Start Family Advocate Company Name – City State Collaborated families assist growth, development education increase potential. Identified available community resources programs families disabled children. Visited homes families maintained appropriate contact directed agency procedures. Observed security measures maintain confidentiality restrict access unauthorized individuals. Built solid trusting rapport children families, fostering trust communication meet case needs. Interviewed individuals families assess needs provide informational resources. Carried day-day-day duties accurately efficiently. Quickly learned new skills applied daily tasks, improving efficiency productivity. Kept facility compliance applicable standards laws. Rewarded, coached, counseled disciplined employees. Conducted regular staff meetings obtain feedback important issues. Tracked employee attendance punctuality, addressing repeat problems quickly prevent long-term habits. Eased team transitions new employee orientation effective training development. Supervised daily operations. Managed 14 Employees. 07/2019 12/2019 Center Director/Head Start Family Advocate Company Name – City State Collaborated families assist growth, development education increase potential. Identified available community resources programs families disabled children. Visited homes families maintained appropriate contact directed agency procedures. Built solid trusting rapport children families, fostering trust communication meet case needs. Interviewed individuals families assess needs provide informational resources. Carried day-day-day duties accurately efficiently. Quickly learned new skills applied daily tasks, improving efficiency productivity. Completed home welfare checks align state program guidelines. Recruited developed solid team professionals care 96 children day. Monitored 17 employees' day-to-day activities made plans rectify issues 10/2014 07/2019 Head Start Family Advocate Company Name – City State Collaborated families assist growth, development education increase potential. Identified available community resources programs families disabled children. Visited homes families maintained appropriate contact directed agency procedures. Built solid trusting rapport children families, fostering trust communication meet case needs. Documented data completed accurate updates case records. Completed home welfare checks align state program guidelines. Carried day-day-day duties accurately efficiently. Quickly learned new skills applied daily tasks, improving efficiency productivity. 08/2009 10/2014 Assistant Teacher Company Name – City State Kept students on-task proactive behavior modification positive reinforcement strategies. Delivered group teaching classroom setting implemented individual student support. Worked teachers design lesson plans coordinate activities classes, consistently noting successful ideas identifying areas improvement. Pursued professional development opportunities cultivate understanding considerations governing productive learning environments. Performed staff monitoring duties overseeing recess, lunch daily student intake dismissal. Kept records student progress teachers parents, including details behavior, grades, comprehension personal growth. Took class regular classroom teacher, managing assignments, student needs recordkeeping. Assisted teachers classroom management document coordination maintain positive learning environment. Completed daily reports, meal count sheets attendance logs. Worked direction licensed teacher outside classroom. Education 2014 CDA Child Development Online/Coach Based City 05/1981 High School Diploma Mcalester High School City State",ADVOCATE
"OUTSIDE MACHINIST Summary I responding, great interest, advertisement Carrier Overhaul Network Scheduling position. I would ideal match position. I 15 year military veteran served country hard work dedication. I looking forward bringing trades company, addition extensive professional experience, I ton experience carrier overhaul planning, scheduling, administrative skills. My broad background makes excellent candidate position. I look forward meeting person discuss qualification. Thank time consideration. Work Experience 12/2012 Current Outside Machinist Company Name － City State I skilled installation propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, weapons systems. In process installing equipment, experience gained use math, blueprints, precision tooling, portable machine tools. I also become familiar procedures precision line boring, precision alignment machinery, bearing fitting, machinery assembly, surface machining, precision reaming, machinery weapons testing. 11/1996 01/2012 Aviation Ordnanceman Company Name － City State While assigned USS NIMITZ (CVN 68), December 1997 March 2004 3M Zone Inspector 3 year Refueling Carrier Overhaul period, I directly responsible coordinating efforts 300 shipyard workers 25 Navy Officers Chiefs 40 Navy ship zones recognized maintaining 85 time delivery rate. While assigned USS CARL VINSON (CVN 70), April 2004 January 2007 Work Center Control Representative Weapons Department; I prepared, controlled, documented, planned, accounted 250 work candidates required reentry work onboard carrier shipyard. Also I coordinated work activities Navy, shipyard, subcontractors multiple systems equipment expected turned Navy ahead schedule. While assigned NAS Patuxent River form January 2007 May 2010 Leading Petty Officer Armament Weapons Support Equipment, supervising 17 military 12 contract civilians responsible custody upkeep 309 IMRL items valued $4.7 million. The 17 personnel assigned process 300 maintenance actions quarterly IAW Naval Aviation Maintenance Program, ensure availability Safe Ready For Issue equipment 50 tenant commands. ​ While assigned USS Harry S. Truman (CVN 75 ), May 2010 January 2012 Ship Safety Petty Officer. Assists Ship Safety manager coordinating implementation Navy Occupation Safety Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics Home Safety Program. Performs administrative record keeping functions support command safety organization. Identify hazards, unsafe work practices, health conditions. Assists evaluation workplace hazards, including periodic workplace monitoring. Prepares various safety mishap reports, maintains hazard abatement program documentation, aids mishap investigations, Highlights Has maintaining Secret level security clearance 10 (2002-2012) years dedicated United States Navy. Has maintaining Secret level security clearance 3 (2012-2016) years employed Huntington Ingalls Industries. Education 09/21/2012 Tidewater Tech School Welding GPA: 3.83 President's Award: June September, 2012. Dean's List June September 2012. 3.83 President's Award: June September, 2012. Dean's List June September 2012. ​ Skills Shielded Metal Arc Weld: Flat, Vertical, Horizontal Over-head position. Flux Core Arc Weld Flat, Vertical, Horizontal position. Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications, Record Keeping, Safety, Schematics, Test Equipment.",AVIATION
"SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT) Qualifications SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting Resolution, System Development Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD Relevant Experience Recognized 1 top 4 agents, promoted twice excellent customer service Experience Subject Matter Expert (Information Technology Assistant) September 2013 Current Company Name － City State Responsibilities: -SAP Data Validation Population Real Estate, Fixed Asset Plant Maintenance Modules -Assist, Support coordinate Missions create Database/ SAP IDs testing enrichment loaded data. -Validate data extracted legacy databases. -Communicate missions confirm/ clarify submitted data. -Assist extraction validation mission data -Create automated data validation spreadsheets/templates -Prepare data upload Umoja performing required calculations adjustments. -Run LSMW's, order upload Entities data SAP, Conversion process. -Validate data loaded Umoja. -Run Reports Edit Mission Data SAP. -Create manuals, guidlines, instructions cheat sheets data conversion testing processes -Develop Excel spreadsheets calculate show statistics reoccurring problems. -Prepare test scenarios HP/ALM populate input data accordingly. -Coordinate functional teams preparation scenarios, input data execution test scripts. -Organise testing sessions extended-team testers. -Execute test scenarios part Umoja team guide extended-team testers execution. -Identify raise defects, coordinate responsible teams -Re-test failed scripts defect resolution. -Creation Training Materials Data Validation Testing SAP -SAP Test script authoring, execution defect resolution Product Integration Testing User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template assisted creation reports help automate formatting data, easier LSMW uploads, reduced time needed preparation data 1 hour eliminated transfer errors -Created automated Data Validation Spreadsheet, decrease validation time 40% improve quality validation enabling focus substantive, rather mechanical errors. Successfully Completed data conversion load activities Peacekeeping Missions Umoja Foundation Cluster 1 Cluster 2 deployment (approximately 30 entities). Each cycle consisted 3 Mock Data Conversion/Loads, Dress Rehearsal Production Load. Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 Dress Rehearsal) UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, Fixed Assets Equipment Real Estate Items. Continuing involvement Cluster 3 data conversion production Successfully supported completed Product Integration Testing (PIT) User Verification Testing (UVT) cycles Umoja Cluster 3 Information Technology Assistant (OSAU) October 2010 August 2013 Company Name － City State Responsibilities: -Conduct walk-throughs UN floors verify Locations, Staff Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities Room Type changes. -Interact Staff environment inquire changes floor answer questions. -Contact Staff Department Focal Points confirm discrepancies. -Record report discrepancies Staff Information make necessary changes UN Staff Telephone Directory (Untel) Voice/Data Messaging Service (VMS) Databases. -Record report discrepancies Floor plans make necessary changes Aperture -Clean, monitor maintain Aperture data assure accurate Floor plans. -Assist Property Management Inventory Control Unit Occasional Inventories Property Verifications. -Create reports SQL Microsoft Access Project Managers aide space planning. -Assist AFPS cleaning restructuring UN Staff Telephone Directory Database (Untel) processes. -Clean, monitor maintain UN Staff Telephone Directory Database (Untel) Voice/Data Messaging Service (VMS) Database assure accurate Staff location information. -Create new staff entries UN Staff Telephone Directory Database (Untel) Voice/Data Messaging Service (VMS). -Create run queries SQL Microsoft Access edit databases. -Upload update Untel Aperture databases. -Develop Excel spreadsheets calculate show statistics reoccurring problems. -Develop SOP's position help training efforts. -Develop, Create Maintain Document Management database online library using visual studios, department website (vb script ASP.net). -Beta Tester CAFM. -Assist contractor development CAFM space asset management system. -Occasionally assist computer hardware software installation troubleshooting. -Beta Tester Umoja Pilot project. -PIT Tester Umoja using HP ALM SAP. -Data collector Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights Untel VMS SQL Databases Aperture Floor plans due expertise responsibilities. -Improved efficiency Inventory process creating accurate location nomenclature Untel, VMS Aperture databases. -Increased accuracy level Staff Information Floor plans improving space planning occupancy reports. Performed Database/Website management tasks month vacant Supervisor post P3 level filled. -Managed, corrected improved data, queries processes resulting reducing SQL Database issues/ errors 50%. -Worked liaised software company contractors assist colleages fixing errors improve fuctionality CAFM system. Information Technology Assistant (PMICU) January 2008 October 2011 Company Name － City State Responsibilities: -Organize PMICU Stockrooms. -Perform physical inventory counts PMICU Stockrooms. -Process Work Orders using MP-2 iNeed (Work order software) -Print Barcodes Departments/Offices UNHQ. -Issue andReceive Furniture PMICU Stockrooms. -Help Staff members find Furniture better suites needs. -Coordinate/Arrange furniture relocation offsite locations. -Supervise 1 10 movers liquidation assets Secretariat Conference building vacate exercise. -Assist Furniture Disposals update Procure Plus records accordingly. -Coordinate IT Disposals OICT movers update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus Build, Relocate, Transfer Remove records. -Upload Movers scanners Procure Plus database. -Develop SOPs position PMICU. -Obtain quotes submit requisitions -Enter delivered furniture Procure Plus. -Recommend purchases maintain stockroom counts. Accomplishments: -Granted Administrative rights Procure Plus SQL Database, due expertise responsibilities. -Assigned Property Records Custodian FMS. -Developed Standard Operating Procedures unit, including ""Furniture Disposal Process"" ""Furniture Issuance Procedure"", ""Processing PO Orders Procedure"", etc. -Developed classification system furniture used Unit Operations, warehouse physical inventories based UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts 5,000 assets. -Organized relocation approximately 10,000 assets various stockrooms vacate excercise Secretariat building. -Handle deliveries furniture averaging $200,000. -Performed Location Verification exercise entire UNHQ Campus 2008 Physical Inventory. -Over 10,000 items identified, scanned updated Procure Plus thereby affecting $2.4M official UNHQ inventory. -Assisted removal furniture abandoned property liquidation Secretariat Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated Organized Wood furniture appropriated stockrooms cut physical inventory count 50% Information Technology Assistant (BCSS) September 2007 December 2007 Company Name － City State Responsibilities: -Managed variety expendable non-expendable audio-visual supplies. -Arranged contents stockroom receiving areas manner maintains safe efficient working environment. -Participated periodic physical inventories UN equipment ensure accuracy serial barcode numbers. -Surveyed broken audio-visual equipment disposal. -Performed asset management Procure Plus -Cleaned data fields Procure Plus -Enter data incoming outgoing expendable non-expendable stock items. Accomplishments: -Granted Administrative rights Procure Plus, due expertise responsibilities. -Surveyed Assessed broken audio-visual equipment disposal. -Reduced disposal survey times, 30%, simplifying streamlining process/procedures. -Assisted editing IT equipment information Procure Plus. Technical Support Representative July 2005 September 2007 Company Name － City State Responsibilities: -Managed Inventory assigned IT products assigned work car. -Assisted yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured Secured Wireless Networks. -Diagnosed computer Hardware Software issues -Troubleshoooting Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs clients sold necessary computer software solutions. Accomplishments: -Recognized 1 top 4 agents, promoted twice excellent customer service. -Increased customer loyalty 25% -Assisted customer conflict resolution help reduce customer product/service returns. -Worked efficiently effectively cut appointment wait time weeks 3-5 days. QA compliance September 2002 July 2005 Company Name － City State Responsibilities: Tracked managed resources, using Great Plains MS Excel. Assisted yearly warehouse inventory. Organized warehouse stockroom. Ordered supplies vendors. Processed outgoing order shipments. Processed Customer Credit Card Payments. Processed orders phone. Performed Quality Control. Ensured orders went correctly time Facilitated employee training. Accomplishments: Promoted within 3 months starting. Put charge 3 persons Improved work order processing system Improved speed efficiency work order processing 40%, simplifying process, efficient work coordination Created shipping supplies order sheet, ensuring accurate faster tracking supplies Increased profits increasing productivity improvements, commitment motivation Education Certification Network Security 2005 The Chubb Institute － City State US Certification Network Security The Chubb Institute Westbury, NY 2003 2005 Bachelor Science Computer Science Business Oneonta State University － City State US Bachelor Science Computer Science Business Oneonta State University Oneonta, NY Affiliations Foundation Cluster 1 Cluster 2 deployment (approximately 30 entities). Each cycle consisted 3 Mock Certifications Certification Network Security Skills Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development",INFORMATION-TECHNOLOGY
"ACTING FINANCE MANAGER Summary Innovative Accountant proficient extracting financial data various reporting systems suggesting key operational changes. Accommodating [Job Title] effectively manages strict deadlines, schedules repetitive tasks positive, can-do attitude. An accountant analyst 8-years, proven experience spanning oil gas services, manufacturing, trading business. The experience limited Financial Management reporting, IFRS US GAAP, Working Capital management, Cost control reduction measures, Internal Controls, ERP system implementation development(Oracle, Hyperion, Quick Books), Statutory compliance, Payroll inventory management, Business insight support decision making, Planning, budgeting, forecasting, Capex control, Leadership team management, dealing banks, internal/external auditors business lawyers, advising management financial strategy, Commercial proposals evaluation, risks coverage, Negotiating contract, dealing client, Setting new KPIs/Standards measuring performance, due diligence, implementation corporate policies governance. Key Professional Skills Financial Reporting Analysis (IFRS US GAAP). Budgeting, Planning (Short, Medium Long Term). System Development Cost Controls. Project/Commercial evaluation. Prepare Activity Based Cost analysis new existing business venture. Internal Controls Financial Audits. Controllership Accounting Operations. Team Leadership resource management. Bench Marking/Setting KPIs Performance Measurement. ERP, MS Office, Power point, advance Excel. Seeking growth oriented career accounting, finance, analysis, planning professional knowledge, skills experience effectively utilized. Highlights Analytical reasoning Computer Skills Advanced MS Excel, Access, Word Power point. SAP financial accounting. Oracle financials Hyperion reporting. Experienced using Synapse, Citrix database, QuickBooks pro QuickBooks Premier. Warehouse Management System, On Base, Mainframe, Ultriva (Inventory maintenance software). Seminars, Trainings Workshops Attended: Oracle Financial, Hyperion planning/consolidation. CPE certificates, Rolling Forecast, Leadership new age Finance, Delegation skills. ABC Costing. Certified advance MS Excel. ISO Quality Standards (OSHA). First Aid Safety. Defensive Driving. Analytical reasoning Financial statement analysis Budget forecasting expertise Account reconciliation expert Effective time management Strong organizational skills General ledger accounting Accomplishments Achieved [number] cost reduction eliminating redundant processes. Formally recognized excellence achieved financial analysis, budgeting forecasting. Experience Acting Finance Manager 01/2011 Current Company Name Saudi Arabia, Bahrain, Jordan. 2011-To Present A multinational group involved Drilling, Petro Chemicals, Well Services, Engineering, Mining, Exploration/Production worldwide Oil Gas Sector. Working Chief Accountant reporting General Manager, responsible following functions: Accounting Operation: Prepare analyze monthly, quarterly, annual financial reports executive summary. Prepare consolidated financials, comparative analytical reviews entities. Monitor cash flow report cash management report weekly basis. Maintain integrity general ledger, including chart accounts. Manage accounts payable, including daily invoice processing, resolve payment discrepancies. Monitor accounts receivables developed strategies improve AR turnover ratios. Reconcile analyze ledger balance sheet accounts, including bank reconciliations. Review, investigate correct errors inconsistencies financial entries, documents reports. Maintain fixed assets accounts depreciation schedule. Review month-end inventory, physical stock counts variations. Execute month end closing procedures journal entries, including accruals, prepaid accounts. L/Cs, Bank Guarantees, arranging facilities various group companies. Review Zakat/Sales Tax withholding taxation. Liaison internal, external auditors, banks, business lawyers. Supervise staff effective timely reporting. Develop maintain internal controls concrete document management. Review vendors' agreements, track supplier pre-determine performance measures. Ensure validated inter-company transactions. Develop Adhoc reports require management. Accounting Analysis Planning: Perform cost analysis evaluate profit margins business units. Monitor performance efficiency company. Follow cost tracking, monitor control correct cost allocation proper recognition thereto. Prepare budgets short term long term planning. Prepare forecasting comparative analysis achieve financial goals. Prepare costing model new business, Tender analysis cost profit evaluation. Prepare comprehensive Activity Based Cost Analysis. Conduct evaluations cost reduction opportunities. Ensure corrective actions taken view analysis. Participate strategic planning, formulating long-term business plans. Generate monthly KPIs report, assisted management improving existing business standards. Major Achievements Reduced cost 400K USD period 2 years. Won contract worth USD 500 Mn contract ARAMCO, 2014. Developed internal reports monitor control operating cost. Brought receivables 120 65 days. Implemented inventory management ERP-Oracle Financials 12i. Designed reports visibility P&L unit level. Determined basis allocation overhead cost various cost centers automated ERP. Placed new KPIs, benchmarks standardize cost control/ improve. Prepared 3, 5 7 years financial plans. Worked Acting Finance Manager absence Finance Manager, year. Other Special Assignments: Involved liquation process MB-Jordan operation, interacted client (British Petroleum, BP). Compliance Taxes regulatory requirements government. Demobilization assets Jordan. accountant 01/2009 01/2011 Company Name IN, USA 2009 To 2011 A corporation involved trading business supplying oil gas consumer products. Worked accountant, reporting General Manager, following responsibilities: Posted daily sales generate sales reports month end closings. Prepared cash deposit details reconciled bank. Reviewed approved retail invoices, posted expenses. Prepared detailed monthly inventory schedules, average cost basis reconcile inventory account systems general ledger. Verified time card sheets processed payroll, weekly basis. Prepared AR AP aging analysis, closely monitored cash flows. Developed internal controls secure assets inventory. Reconciled GL accounts executed monthly financial accounts. Generated structured chart accounts templates required Quick books premier. Prepared sales tax returns monthly basis. Implemented Quick Books Premier prepared customized chart accounts financial reporting. Inventory Supply Chain analyst 01/2007 01/2009 Company Name IN, USA 2007 -To- 2009 A diversified multinational HVAC industry involved manufacturing, engineering, supply energy efficient technologies innovative products services heating air conditioning systems oil gas sectors. Worked Inventory Supply Chain analyst, reported Purchase Manager. Coordinated managed flow materials into, manufacturing process. Solved inventory issues cross-functional multicultural environment. Prepared forecast analysis USD 10 million inventory. Adopted strategies improve material flow cost reduction. Managed inventory turnover inventory supply level. Posted transactions system. Prepare month end adjustments entered system. Reviewed manufacturing production goals. Assisted management launching pilot projects. Analyzed variance reports month end. Executed audit plans supplier agreements, ensuring contract compliance. Tracked supplier performance metrics relative KPIs. Provided ad hoc analysis special projects required. Involved conducting physical inventory maintain 100% accuracy. Other Special Assignments: Worked buyers transition suppliers, prepared comparison forecasted reports actual production. Generated budgeted forecasted reports pilot project ISD compressors. Evaluated Inventory one million dollar, reduced inventory cost 200K. Education Bachelor Science Business, Accounting Finance Kelley School Business, Indiana University Bachelor Science Business Major: Accounting Finance Graduated: August, 2010 Kelley School Business, Indiana University, IN, USA Certifications CMA Certified advance MS Excel. Skills Inventory, Accountant, Accounts And, Ar, Basis, Cash, Cost Reduction, General Ledger, Internal Controls, Of Accounts, Sales, Sales Tax, Accounting, Finance, Accounting Analysis, Accounts Payable, Accounts Receivables, Balance Sheet, Bank Reconciliations, Budgets, Business Plans, Cash Management, Closing, Concrete, Cost Analysis, Cost Tracking, Document Management, Employee Resource Group, Enterprise Resource Planning, Erp, Exploration, Financial Reports, Financials, Fixed Assets, Forecasting, Invoice, Journal, Liaison, Manage Accounts, Oracle, Oracle Financials, Petroleum, Receivables, Reconciliations, Strategic Planning, Taxation, Ap, Brand Marketing, Closings, Consumer Products, Daily Sales, Financial Reporting, Generate Sales, Gl, Invoices, Payroll, Premier, Prepared Sales, Quick Books, Quickbooks, Retail, Retail Marketing, Sales And, Sales Reports, Tax Returns, Trading, Ad Hoc Analysis, Adjustments, Air Conditioning, Audit, Compressors, Hvac, Manufacturing Process, Material Flow, Metrics, Million, Supply Chain, Access, Accounting Operations, Audits, Budgeting, Citrix, Cma, Cost Control, Cost Controls, Database, Due Diligence, Excel, Financial Accounting, Financial Audits, Gaap, Governance, Hyperion, Iso, Mainframe, Maintenance, Management Accounting, Ms Excel, Ms Office, Operations, Proposals, Quickbooks Pro, Sap, System Development, Team Management, Warehouse Management, Warehouse Management System, Word, Accounting And Finance",FINANCE
"ENGINEERING INTERN Profile Proficient Entry Level Electrical Engineer excellent technical, analytical communication skills. Willing relocate anywhere US. Skills Testing Troubleshooting Embedded Hardware Software |Microprocessors Computer|systems Hardware Software design Digital signal processing Analog Digital Filter design| Reading Circuit Schematics| Circuit Design Analysis Digital logic Soldering Project management|Electronics Low High voltage devices Low voltage power consumption Power Systems Analysis |Active Noise Cancelling (ANC) Research Development Solar PV systems Design| NationalElectric Code (NEC) Engineering Ethics| Failure Analysis| Logistics. Instrumentation: Oscilloscope Logic analyzer Multimeters Applications: MS Visual Studio MS Office MAC OS| Matlab Simulink Mathcad Verilog Orcad PSPICE SolidWorks| AutoCAD Inventor PowerWorld ETAP HelioScope Programming: C++ C# C languages. Accomplishments IEEE Robot Competition Systems Design (CAPSTONE) Spring 2013 spring 2014 Collaborated team 4 engineering students design implementation autonomous robot detect oil rig ""fire"", select transport specific tool order extinguish fire Lead mechanical design robot; chassis robotic arm parts 3-D printing technology SolidWorks software. Acquired experience mechanical shop equipment lab instruments producing mechanical components implementing assembling electrical circuits. Acquired experience using product development life cycle risk assessment. Gained experience integration hardware software subsystems testing process design. Competed 2014 IEEE Region V robotics competition. Spectrum Analyzer Real Time Signal Processing Fall 2013 Programmed C6713 DSK board implemented digital Spectrum Analyzer. The program written using Code Composer studio UI developed Visual Basics Used Software development lifecycle develop software system. Built UI using Visual Basics.NET. Guitar Tuner Digital Signal Processing Spring 2013 · Engineered guitar tuner implemented programming C6713 DSK board. Designed analog filters digital filters remove noise audio file using algorithms developed Matlab Simulink. Laser Project Computer Systems Spring 2013 · Created compact computer system controls animates letters wall. Implemented hardware schematics developed assembly language MC68HC11 microprocessor. Acquired much experience troubleshooting system using logic analyzer oscilloscope. Professional Experience Company Name July 2015 Conducted successful research project innovative use Active Noise Control (ANC), 3-D Noise Mapping Passive Noise Control systems solution acoustical noise control issues fast growing cities. Company Name October 2014 Successfully engineered new transmission line feed new load city's transmission system using PowerWorld simulation software, ETAP. Performed Three-Phase Power Systems circuit analysis new system. Performed cost analysis allocation project. Company Name September 2014 August 2015 Engineering Intern Lead AutoCAD Drafting team 3 drafting 2D maps Oil Gas production sites. Contributed building Spill Prevention, Control Countermeasure (SPCC) plans Oil Gas Production Facilities, data entry, various office duties assigned manager. Enhanced communication leadership skills within team manager. Education Training Oklahoma Christian University August 2015 Master Science Engineering Electrical Engineering City State Engineering Electrical Engineering Oklahoma Christian University April 2014 BSEE City State GPA: GPA: 3.8 GPA: 3.8 Bachelor Science Electrical Engineering Electrical Engineering Affiliations IEEE Oklahoma Christian Chapter Languages English French HONORS AWARDS Rwanda Presidential Scholarship Recognized one top ten students nationally (based academic merit) receive 4-year full ride scholarship Oklahoma Christian University. Technical Skills 3-D modeling,AutoCAD, C, C++, Circuit Design, Hardware, cost analysis, data entry, Digital signal processing, Drafting, drafting 2, Electronics, English, Failure Analysis, fast, French, leadership skills, logic, Logic analyzer, Logistics, MAC OS, Mathcad, Matlab, Microprocessors, C#, MS Office, Multimeters, NEC, Orcad, Oscilloscope, Programming, Project management, PSPICE, Research, Schematics, simulation, Software design, Soldering, SolidWorks, systems Design, Power Systems Analysis, Troubleshooting, Verilog, MS Visual Studio",ENGINEERING
"HR MANAGER Executive Profile Accomplished HR Professional experienced strategic planning, organizational development management Human Resources business operations. A savvy team leader skilled attracting qualified talent. Pivotal contributor senior operating leadership executives, providing HR leadership multiple sites due diligence conversation. Innovative problem solver, strategic decision maker, strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations Skill Highlights TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL Organizational Development Strategic Planning Talent Management______________________ Change Management Employee Relations (ER) Training Development Performance Management HR Information Systems (HRIS) Organization Development (OD) Change Management Employee Relations (ER) Training Development Performance Management HR Information Systems (HRIS) Organization Development (OD) MS Word, PowerPoint, Excel, Access Publisher, Adobe Illustrator, SAP, Oracle, Ceridian KRONOS Professional Experience 03/2013 Current HR Manager Company Name The world's largest airline operating nine domestic hubs across U.S. largest hub DFW airport located Dallas, TX 877 flights depart daily throughout North America, Caribbean, Europe Asia. Managed aspects Human Resources Employee Relations Customer Ops DCA LGA US Airways. Partnered legal create manage new ADA Religious accommodation training process new American Airlines. Aligned Line Maintenance administration reduce number outstanding ADA cases 25 zero three months. HR Business Partner Manager supporting Base Line Maintenance Northeast Southeast regions. Provide ongoing training around harassment discrimination AFW/Taesl resulted 50% decrease complaints/investigations. Investigate draft responses external complaints represent defend company's interest position. 06/2005 10/2012 Human Resources Consultant Company Name － City State The world's leading global foodservice retailer offering number fast food meals products 33,500 locations 119 countries. Consulted, coached established strategic relationships key operations staff leadership order impact influence decision-making. Managed executed annual performance review talent management cycle staff restaurant managers 100 restaurants. Managed compliance company policies initiatives well changes around state federal employment laws. Conceived, developed, introduced hiring process became platform McDonald's ""Wow"" Crew Orientation. Facilitated supported succession planning process assigned markets, focus achieving diversity creating developmental plans high performing, high potential staff resulting 21 staff promotions three years. Partnered operations design develop training system increase employee awareness resulting 10% improvement food costs 6% increase sales. Developed, implemented evaluated compensation policies/benefits programs pay structures impacted 30,000 restaurants globally. Conceptualized, communicated, implemented brand ambassador program increasing retention 60% cut staffing costs 31%. 03/2001 06/2005 Human Resources Manager Company Name － City State An organization empowering people living mental illness co-occurring substance disorder live, learn, work, participate successfully communities integrated mental health services community resources. Orchestrated culture change initiative reform processes introducing employee intranet allowing folks electronically sign benefits review personnel information. Improved retention 75% decreased recruiting costs 21% annually. Headed HR department I took innovative approaches recruitment/retention, improving employee morale enhancing employee benefits conducting impact studies cost-benefit analysis programs department. Co-facilitated organizational strategic planning process agency's five-year plan. Managed HR department four staff well well function indirect supervisor 20 agency administrative staff volunteers. Developed implemented employee relations programs promoted positive organizational culture (e.g. awards, recognition, special events). Wrote oversaw policies, standards practices performance evaluations pay performance well conducted annual wage salary surveys. Grew St. Luke's House professional education program training sessions per year state art training program offering 50 workshops, seminars, educational events annually. Education 5/2013 B.S Communications University Phoenix Communications 12/2003 Shady Grove HR Certificate/PHR Certification University Maryland Interests Member Society Human Resource Management since 2001 *Certified Career Development Facilitator *Freelance writer ""Grace"" Magazine, Christian magazine encourages empowers women ages. Skills ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops Additional Information AWARDS PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) 2006 thru 2011 Director's Award 2008, 2009, 2010 US Human Resources Business Partner Award- 2007 Extra Mile Award 2007 Best In Class 2006 People Pillar Award 2006 Gold Hat Award 2005 Member Society Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer ""Grace"" Magazine, Christian magazine encourages empowers women ages.",HR
"GRADUATE RESEARCH ASSISTANT Summary Dedicated professional excellent technical, analytical communication skills demonstrated ten years experience agricultural sector, specifically Research Development division extensive knowledge Biological control identification insect field Entomology Highlights Background biological control using member Coleopteran family insect Area wide Surveys data collection research Team player Expert data analysis Data presentation Experimental design/implementation Accomplishments Successfully determine biology, reproduction effect chemicals Thalassa montezumae, predatory beetle new invasive scale insect Phalacrococcus howertoni South Florida. Integrated Pest Management Workshop Identification Scales Mealybugs Natural enemies. Identification Mites economic importance Caribbean Natural enemies Training Seminar Management Protected Cultivation Insect. Identification Nematodes Professional Consultants Green house training course. Experience Company Name City State GRADUATE RESEARCH ASSISTANT 01/2013 12/2015 Assist various research project Center Biological control lab. Developing potential biological control Croton Scales (Phalacrococcus howertoni). Maintain culture Croton scales Thalassa montezumae green house laboratory conditions, Company Name City State PLANT PROTECTION OFFICER Entomology 10/2011 12/2012 Rear Parasitoids wasp Anagyrus kamali release areas affected Pink Hibiscus Mealy bug Maconellicoccus hirsutus) 95% success rate determined parasitism levels site. Record analyze data Maintain cultures Pink Hibiscus Mealybug Anangyrus kamali rearing facility. Develop solutions pest problems yam (Dioscorea spp.) Jamaica Establish conduct field evaluations treatments yam nematodes. Develop Citrus Greening Management Programme Jamaica collaboration Food Agriculture Organization Government Jamaica Components. Assist Island wide survey incidence citrus greening parasitism levels Tamarixia radiate Assist monitoring programme Area-wide Integrated Management Systems (AIMS) Citrus greening citrus orchards. Developed management program Beet Army Worm (Spodoptera exigua monitoring farms affected parishes. Establish maintain Beet Army Worm culture laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management major pests crops Protective Cultivation Jamaica Data generated temperature, humidity pest status greenhouse crop. Company Name City State FIELD AND LAB RESEARCH ASSISTANT 12/2002 10/2011 Received diagnostic samples extension officers farmers. Prepared samples diagnostics. Identification insect specimen plant clinic Reared preserved specimens necessary. Established experimental plots. Visited field prescribed observations data collection set proposals. Monitored station experimental plots infestations. Maintained inventory list, materials lab space. Worked research projects unit. Assisted Crop Plant Protection Unit Integrated Pest Management Systems developing several crops threshold base pesticides. Population dynamic study Red Palm Mites Broad Mites. Education Master Science Entomology Qualifying 2015 Florida Agricultural Mechanical University City State United States Bachelor Science Environmental Science 2011 Knox Community College City Jamaica Associate Science General Agriculture 2006 College Agriculture Science Education City Jamaica Affiliations Entomological Society America (ESA) Florida Entomological Society Florida Agricultural Mechanical University ESA debate team Minorities Agriculture, Natural Resources Related Sciences (MANNRS) Awards Publications Reuben Capelouto Foundation William L.Peters Memorial scholarship awardee 2013-2014 2014. Monsanto 1890 Student Leadership Event participant ,St.Louis Missouri 2014. Mentoring Purdue Summer Scholarship Program participant, West Lafayette, Indiana. 2014. ESA(Entomological Society America). Annual Meeting. Portland, Oregon. Developing Biological Control Measure Management Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) South Florida ""Published Abstract. 2014. ESA (Entomological Society America). Annual Meeting. Portland, Oregon. “What single best tool reduce malaria cases throughout world? “Published Article Skills Data collection, Maintain inventory, Statistical Analysis, Prepare samples Microsoft office, Statistical Analysis Software (SAS)",AGRICULTURE
"ENGINEERING MANAGER Profile Dedicated [job title] excellent technical, analytical communication skills demonstrated [number] years experience. Results-driven Mechanical Engineer solid product engineering QA experience. Skills Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow. Accomplishments Project Management Customer Interface Project Coordination Provided drafting project set-up support communications staff, creating initial final drawings two light rail engineering projects. Met customers help design custom entertainment centers, china cabinets, mantels kitchen cabinets residential homes. Supervised project production efforts ensure projects completed company standards, time within budget constraints. Professional Experience October 2013 Current Company Name City State Engineering Manager Managed manufacturing engineering team. Supported manufacturing startup US, mentoring training production personnel. Supported sales team project quotation process, providing technical solutions client request, lead times cost estimates requests. Supervised creation fixture submission packages client approval. Designed fixtures manufacturing. Plan execute manufacturing projects, including preparation BOM, procurement material, preparation production orders. Liaised UL Inspector ensuring lighting fixtures comply Underwriters Laboratory Standards. Worked product development ETL Intertek ensure fixtures certified per UL Standards. Created fixture sample kits sales representatives. August 2005 October 2013 Company Name City State Senior Design Engineer Collaborated Architect Lighting Designer providing cost effective environmentally friendly Lighting Solutions unique Architectural Condition Prepared product concepts submittal drawings Lighting Specifications, Ceiling plans details support Sales Marketing required meet project timelines Designed Lighting fixtures met company's quality cost. Evaluated redesigned existing products lean manufacturing. Prepared fabrication drawings manufacturing vending, including sheet metal design, optic design, material selection Bills Material preparation. Supported Product Management preparation Installation instructions Specification Sheets Supported manufacturing staff fabrication assembly process Successfully managed cross functional project team launching new product line Liaised UL Inspector ensuring lighting fixtures comply Underwriters Laboratory Standards. September 2004 August 2005 Company Name City State CAD Designer Analyzed specifications customer initial elevator fixture design conform relevant ASME Fire Safety Codes. Revised drawings based customer corrections updated information field surveys. Check fixture design required components full functionality compliance ASME, ADA Local Fire Codes. Prepared fabrication drawings manufacturing assembly. Prepared Bill Material production special material list vending. December 2000 September 2004 Company Name City State Design Engineer Analyzed specifications received customers order processing. Designed lighting fixtures easily manufactured lowest possible cost based interpretation given specifications using CAD software. Consulted Lighting Specifiers relation needs Architects. Spearheaded development new lighting fixtures unique situations lighting requirements. Procured required raw components/materials projects. Developed prototypes functional aesthetic evaluation. Liaised Manufacturing Department production process. Provided technical support solving problems arise manufacturing. Collaborated graphics designer production lighting fixture brochures/catalogs order processing specification forms. Prepared CAD drawings, photo realistic 3D model technical specifications Graphics Designer. Education Training New Jersey Institute Technology City State Mechanical Engineering Master Science Mechanical Engineering University Guyana City Guyana Mechanical Engineering Bachelor Science Mechanical Engineering Work History Company Name Company Name Skills 3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique",ENGINEERING
"TRANSACTION PROCESSING ANALYST Summary Dependable individual brings management experience willingness take added responsibility meet tight deadlines. Enthusiastic team player strong work ethic advanced complex problem solving skills. Dedicated person demonstrating effective leadership aspects job. Dedicated serviceman focused applying 6 years military Multimedia Illustration experience gain employment civilian sector. Exceptionally hard worker well-versed Adobe CS5, Graphic Design, Excel, Word Power Point. An individual passionate, creative multi-talented, hands professional great attitude fun work with. Accomplishments Joined Army Reserve 17 total enlisted term 8 years. Became assistant manager Buffalo's SW Cafe one year working there. Received merit raise strong attention detail, exemplary customer service team-player attitude. Consistently generated additional revenue skilled sales techniques. Became Theater manager 13 months security guard. Successfully decreased staff turnover 10 5 months, increasing moral. Managed training 200 employees. Initiated new merchandise store inside theater resulted increased sales. Served key contributing member Leadership team. joined Accenture 2014 given responsibility advanced analytics reports 6 months. promoted financial analyst 12 months. Led development 4 new financial reporting methods measure productivity efficiency.Increased cost-effectiveness compliance enforcement implementation new quality control system. Experience Company Name December 2014 Current Transaction processing Analyst City State Provided EVMS support Control Account Managers (CAMs) F100/OME Power systems financial reports. Assisted CAMs planning development Work Breakdown Structure (WBS). Completed plan Change Requests add, de-scope, reprofile future work/budget. Met CAMs review data related projects, particularly Schedule, Performance, Actual data resulting variances. Created Work Release Authorizations (WRAs) baseline changes new activities. Created Interdivisional Work Authorizations (IDWAs) SAP. Charge number maintenance. Supporting monthly EV Metrics central engineering, including review variance explanations, forecasts, performance/data updates. Supported quarterly manpower planning process updating forecast project hours CAM input and/or proposal hours Basis Estimate (BOE). Reduced closing time monthly quarterly close implementing new consolidation procedures. Restructured analyzed SAP, Business Warehouse, Winsight improve budget reporting. Company Name July 2010 February 2014 Theatre Manager City State Trained, coached mentored staff. Implemented innovative programs increase employee loyalty reduce turnover. Strengthened company's business leading implementation fairness equality employees Worked directly support office managers achieve objectives. Created new revenue streams house studio store. Developed rolled new policies. Exceeded company objectives studio store increasing revenue. Company Name March 2008 September 2010 Assistant Manager Trained around 20 staff. Developed rolled new policies. Trained, coached mentored staff ensure smooth adoption new programs policies. Company Name July 2007 July 2013 Multimedia Illustrator Trained use tear gas explosives. Served custodian classified documents. Prepared documents destruction. Operated maintained communications equipment. Performed fire team member situational training exercises infantry dismounted battle drills. Documented processed classified materials. Tracked personnel supplies within company. Maintained 100% accountability assigned equipment worth $20,000. Planned briefed personnel missions. Constructed camouflaged infantry positions equipment prevent detection. Translated complex concepts data compelling visuals media outreach. Designed new on-brand visual elements effectively convey concepts messaging. Maintained consistent use graphic imagery materials marketing outreach. Generated new ideas limited direction varied internal client needs. Presented projects internal clients. Generated computer graphics page-layout software, graphic elements photography. Edited existing PowerPoint slides enhance corporate message. Generated detailed specs final designs. Carefully proofread labels sales materials prior printing. Created aesthetically-pleasing advertisements complemented products. Researched current emerging art graphic design technologies. Education Art Institute San Antonio Bachelor Arts Media Arts Animation City State Media Arts Animation Sandra Day O'Connor High School High School Diploma City State Skills Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient SAP, EVMS",BPO
"OPERATIONS TECHNICIAN 1 Summary Multi-faceted mechanical engineering student background ordnance small arms handling Strong technical proficiency work history maintenance/ operations environment. In-depth knowledge MS office software coupled administrative customer service related abilities. completely dedicated efficiently completing tasks organized, timely manner. Skills Experience leadership Quantitative skills Improvement plan knowledge Ability analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention detail Experience Operations Technician 1 Company Name City State 07/2020 Current Tracked completion objectives according Quality control standards work-related timelines. Maintained physical equipment functions meet productivity goals according internal external compliance initiatives. Recorded compliance, maintenance, physical storage safety considerations assist organizational documentation future stage planning. Identified operational performance issues worked managers resolve concerns. Recommended process systems improvements changes beverage production operations. Successfully produced packaged 300,000 cases Gatorade In accordance PepsiCo standards. Diagnosed repaired mechanical issues according industry standards. Performed general maintenance machinery equipment prevent malfunctions. Diagnosed problems mechanical equipment using advanced troubleshooting abilities. Maintained compliance internal regulatory safety standards, including OSHA. Carried repair work case-pack machinery, typically returning machines tools service within 30 minutes. Applied hazard prevention procedures according regulatory mandates. Inspected equipment daily preventive emergency maintenance needs. Sales Representative Company Name City State 03/2019 09/2019 Gathered information clients create solutions achieved business needs desires. Increased profitability revenue generating $2000 sales. Networked customers increase referrals boosted new client sales 13%. Expanded client bases offering exceptional customer service telecommunication skills. Drove phone cable sales development successful promotional strategies product placement. Acquired new customers identified unique needs deliver relevant products. Brought motivation energy sales floor, creating positive fun atmosphere. Met store managers discuss product needs, accomplish sales goals facilitate sales growth. Fostered relationships customers expand customer base enhance loyalty retention. Cultivated impactful relationships customers drove business development delivering product knowledge. Set activated customer accounts maintain QA satisfaction levels. Aviation Ordnanceman Company Name City State 06/2013 03/2018 Monitored assets including vehicles, weapons, materials equipment valued $60 million. Supervised operation aviation ordnance shops, armories, storage facilities. Performed routine testing aircraft armament control systems accordance Naval maintenance safety regulations. Serviced bombs, missiles rockets launched test devices. Mentored junior sailors align performance core naval values encourage career development. Cleaned prepared surfaces painting, using air-powered sandblasting equipment. Lifted loaded materials 120 pounds sand-blast machines blasting preparation. Coordinated organizational intermediate maintenance guided missile launching systems. Prioritized organized tasks efficiently accomplish service goals. Contributed development, planning completion project initiatives. Requisitioned, received, stored documented unit equipment supplies. Transported personnel accident scenes onboard triage emergency elevators. Maximized team efficiency using equipment pallet jacks forklifts move armament loading process. Used equipment loaders, hand trucks, forklifts cranes safely. Contributed profitability training new employees safe, efficient use forklift equipment troubleshooting machines maintain optimal performance limit overtime cost. Maintained complete accurate records unclassified, classified Top secret documentation. Server Company Name City State 01/2020 07/2020 Operated POS terminals input orders, split bills calculate totals. Answered phone inquiries schedule confirm reservations, record takeout orders respond service questions. Performed walked throughs service monitor guest satisfaction. Met exceeded sales targets consistent basis proactive promotional strategies. Calculated charges, issued table checks collected payments customers. Completed thorough accurate opening closing duties facilitate smooth restaurant operations. Education Training Pebble Room High 05/2013 High School Diploma University Of Alabama At Huntsville City State Some College (No Degree) Kennesaw State University City Some College (No Degree) Activities Honors Awarded Junior Sailor Month outstanding performance ordnanceman. Alumni (CSADD) Coalition Sailors Against Suicide. Certifications Explosives Ordnance handling, US Navy [2013-2018.] Elevator maintenance technician Training certification- [2018] Licensed elevator operator [2013-2018] CPR Basic onboard firefighting training",AVIATION
"HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional background Communications, Marketing, Human Resources Technology. Experience 09/2015 Current HR Specialist, US HR Operations Company Name － City State Managed communication regarding launch Operations group, policy changes system outages Designed standard work job aids create comprehensive training program new employees contractors Audited job postings old, pending, on-hold draft positions. Audited union hourly, non-union hourly salary background checks drug screens Conducted monthly new hire benefits briefing new employees across business units Served link HR Managers vendors handling questions resolving system-related issues Provide real-time process improvement feedback key metrics initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager RFI/RFP Background Check Drug Screen vendor 01/2014 05/2015 IT, Marketing Communications Co-op Company Name － City State Posted new articles, changes updates corporate SharePoint site including graphics visual communications. Researched drafted articles feature stories promote company activities programs. Co-edited developed content quarterly published newsletter. Provided communication support internal external events. Collaborated Communication team, media professionals vendors determine program needs print materials, web design digital communications. Entrusted lead product, service software launches Digital Asset Management tool, Marketing Toolkit website Executive Tradeshows Calendar. Created presentations management executive approval ensure alignment corporate guidelines branding. Maintained MySikorsky SharePoint site provided timely solutions mitigate issues. Created story board produced video annual IT All Hands meeting. 10/2012 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City State Partnered vendor manage in-house advertising program consisting print media collateral pieces. Coordinated pre-show post-show activities trade shows. Managed marketing campaigns generate new business support partner sales teams. Ordered marketing collateral meetings, trade shows advisors. Improved, administered modified marketing programs increase product awareness. Assisted preparing internal promotional publications, managed marketing material inventory supervised distribution publications ensure high quality product output. Coordinated marketing materials including brochures, promotional materials products. Partnered graphic designers develop appropriate materials branding brochures. Used tracking reporting systems sales leads appointments. 09/2009 10/2012 Assistant Head Teller Company Name － City State Received internal audit score 100 %. Performed daily monthly audits ATM machines tellers. Educated customers variety retail products available credit options. Consistently met exceeded quarterly sales goals Promoted products services customers maintaining company brand identity · Implemented programs achieve exceed customer company participation goals Organized company sponsored events campus resulting increased brand awareness · Coached peers proper use programs improve work flow efficiency Utilized product knowledge successfully sell refer clients based individual needs Promoted marketing grand opening new branch locations strengthen company brand affinity · Organized company sponsored events resulting increased brand awareness improved sales · Coached peers proper use programs increase work flow efficiency Senior Producer 2014 SHU Media Exchange Company Name － City State Planned executed event focusing Connecticut's creative corridor, growth industry opportunities come development. A panel industry professionals addressed topics related media hosted question answer session approximately 110 attendees. Following forum, guests invited engage networking conversation post-event reception. Education 2014 Master Arts Corporate Communication Public Relations Sacred Heart University － City State 2013 Bachelor Arts Relational Communication Western Connecticut State University － City State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles",HR
"PATIENT EXPERIENCE MANAGER Summary Results-oriented Manager thrives fast-paced competitive environments. Brings strong presentation, analytical problem solving skills. I systematically savvy management/ sales/ customer service Individual multiple leadership experiences. I qualified career opportunities background creative abilities value. I looking position utilize skills strategic planning, team development, performance management relationship building. Highlights Project training Manager /EVS/Food Microsoft Outlook, Six sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined improved Food Service tactics, reduced company labor costs 60%.Improved customer. Satisfaction ratings 100% implementing new user-friendly interface. Experience Patient Service Manager/ Retail Manager 01/2015 Current Company Name City State Manage staff assigned patient meal service area Drives patient satisfaction maintains client relationships rounding. Ensures compliance food safety, sanitation, overall workplace safety standards met. Supervises, staffs, trains, conducts applicable rounding manages performance food service supervisors, diet office, kitchen, tray line patient meal delivery staff, including applicable rounding. Coordinates activities related menu distribution menu-related issues, facilitate operations related production, distribution service food ensure optimal nutrition care patients/residents. Manages controls resources materials ensure quality, adequacy supply cost control within budgetary guidelines. P&L accountability Ability communicate various levels include management, client, customer associate levels Financial, budgetary, accounting computational skills. FEMA Inspector Contractor 11/2014 Current Company Name City State Performs inspections assesses damage residences. Documents damages sustained based extensive knowledge construction techniques. Assesses damage dwellings overall habitability homes addresses appropriate field using ACE Field Software. Provides support administration Inspection Services contracts, assisting development emergency response plans assisting quality control monitoring. Assists determining number inspections needed disaster field sites provides guidance field inspectors. Typical guidance provided assisting inspectors disaster specific information technical assistance ACE Field Software. Assists supervisor analyzing evaluating Inspection Services procedures order recommend improvements inspection methods techniques. Procedures typically evaluated physical observation field experiences. Reviews, analyzes verifies occupancy documentation provided applicants mortgage payment books, deeds various insurance documents. Provides disaster assistance program information applicants. OPERATIONS SUPERVISOR 07/2014 01/2015 Company Name City State Manage unload department resources ensure maximum output, accuracy, efficiency times. Responsible ensure employees adhere safety policies procedures times, operating full compliance department, station, corporate, OSHA requirements. Aid Full-time Supervisors day day maintenance coordination. Establish maintain aggressive cross-training program within department promote development, enhance flexibility, ensure backup coverage vital functions processes Function effective liaison advocate levels ensure employee, department, corporate needs addressed timely productive manner Manage Payroll, Reviews, Corrective actions. Specialty Service Agent 10/2013 07/2014 Company Name City State Coordinate appropriate departments Product Development, Hotel Air Operations well external sources hotel corporate local reservations inquire requested room types Verify pricing obtain confirmation accommodate Travel Agent direct client requests. Communicate Revenue Management, Contracting Operations Price Match verification needed. Receive log incoming booking requests beyond availability accessible Reservations staff, Travel Agents direct clients. Process Price Match requests accordance established guidelines. Owner/ Stylist 01/2009 10/2013 Company Name City State Shampooed, conditioned rinsed guests' hair using salon-exclusive products. Advised customers proper treatment dry damaged hair. Cut, colored styled clients' hair precision expertise. Updated customer information records track services provided. Counted documented opening closing cash amounts daily. Hired trained members staff. Book keeping, Accounting. Admission Advisor /Call Center Team leader 06/2006 07/2008 Company Name City State Assist, guide, motivate cohort online call center face face college students realize personal, professional, educational goals. Determines student applicant's admissibility university online college. Responsible national volume over, $200M annual sales. Maintain communication via telephone call Center, face face correspondence, and/or electronic mail prospective students stages recruitment admissions process. Successfully/consistently achieve enrollment/ start goals. Successfully held Team Leader position within call center 32 reps. Meet exceeded goal every cycle motivated coached reps making monthly weekly goals. Call Center Team Leader 08/2003 12/2006 Company Name City State Directed coordinated activities employees engaged installation call center team. Hired, trained supervised team 15 employees. Monitored, coached motivated team reps. Customer Service Rep 03/2002 07/2003 Company Name City State Call Center Supervisor 01/2000 03/2002 Company Name City State Hollywood video Store Manager 01/1998 01/2000 Education B.S BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation",ADVOCATE
"CORPORATE BANKING ASSISTANT, INTERN Objective Dynamic self-motivated Financial Data Analyst diverse expertise programming, mathematics finance. Has extensive experience assisting development upgrading database systems analytical techniques. A quick learner absorb new ideas communicate clearly effectively. Skills Programming Language: C/C++, Python, MATLAB, SQL, R, LUA, VBA Machine Learning: Supervised Learning, Unsupervised Learning, Deep Neural Networks Finance: Corporate Banking, Financial Forecasting, Financial Analysis Language: English, Chinese Experience Corporate Banking Assistant, Intern May 2015 August 2015 Company Name － City State Wrote commercial mortgage recommendation reports risk management, including properties appraisals, cash flow analysis, asset coverage analysis, RAROC analysis sensitivity analysis. Researched U.S small medium enterprises using SQL novel financial products. Made recommendation senior management profitable industry company size. Optimized commercial loan clients information management developing Updatable Documentation Notification System using VBA considerably improved efficiency loan department. Office Assisant, Intern June 2012 August 2012 Company Name － City State Developed customers feedback system using VBA optimize working procedures, improved working efficiency Low Interest Rate Bond Team 20%. Updated standardized procedures interviewing employees building statistic model, enhanced productivity division. Undergraduate Researcher March 2011 May 2012 Company Name － City State Created image classification solutions differentiating background size target objects, improved image processing speed 30% well cut research cost. Labeled wild animals's body coordinates images, assisted developing supervised machine learning algorithm Computational Informatics Tools Collaborative Wildlife Monitoring Program. Assistant Analyst, Intern June 2010 July 2010 Company Name － City State Researched China mobile market gathering annual mobile productivity data Ministry Industry Information Technology China, well assisted edition industry report based analysis JP Morgan Bloomberg. Participated financial due-diligence Benshan Media subsidiary companies, developed time-saving method re-organization process different target companies. Education Master Science Computer Engineering 2016 University Missouri-Columbia － City State USA Graduate Research Assistantships GPA: 3.46/4.0 Bachelor Science Finance Banking 2013 University Missouri-Columbia － City State USA Minor Mathematics Vice President Chinese Business Student Association",BANKING
"EPIC INFORMATION TECHNOLOGY SPECIALIST Summary Seeking position field Bio-Pharma I utilize contribute skills ingenious manner. Skills Microbial testing, endotoxin- LAL Test. Nano particle Size Charge analysis Malveren Nano ZS 90. Protein extractions. HPLC handling Chromatography techniques. Polymerase chain reaction (PCR) technique. EPIC care. Experienced Method development, Method Validation, Method verification Method transfer new analytical methods Wet chemistry techniques. MS office, Efficient Internet Browsing, SAS programming, EPIC care. Experience 04/2017 06/2017 EPIC Information Technology Specialist Company Name － City State Supported physicians nurses updating work list flowsheet information. Provided instructions staff use EPIC Care. Provided support go-live. Nanotechnology THz biological imaging. 01/2016 11/2016 Research Associate Company Name － City State Study Tera Spectra Tera imaging. Analytical testing method development method validation. THz imaging nanotechnology: The relationship nanotechnology THz bidirectional, sense concurrent developments contribute technologies. THz modalities helped expansion nanotechnology. Maintenance Calibration Analytical Instruments HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter analytical balances. Nanotechnology could help development high-resolution, sensitive portable detectors new efficient sources THz imaging purposes. Capillary electrophoresis (CE) methods used submillimeter diameter capillaries micro nanofluidic channels. Performed Biotechnology techniques cytogenetics PCR methods. Created Standard Operating Procedures (SOP) instrumental analysis. Fundamental lab procedures including pipetting, buffer preparation, weighing. Recorded laboratory data graphed results identify significant variations. Prepared reports complying FDA, ISO, cGMP internal regulations; coordinated material, instrument process validations. Maintained lab set ordering common supplies chemicals. Titanium dioxide nanoparticles blank terahertz scanning reflectometer. 11/2013 12/2015 Company Name － City State Determine thickness profile. Analytical testing method development method validation. Confirming ability technique resolve small variations Ti02 layer thickness consequently adsorption. Capillary electrophoresis (CE) methods used submillimeter diameter capillaries micro- nanofluidic channels. Chromatographic techniques (GC). Developed new analytical methods based testing results. Created Standard Operating Procedures (SOP) instrumental analysis. Performed variety technical laboratory functions operation maintenance laboratory equipment calibrating. Prepared reports complying FDA, ISO, cGMP internal regulations coordinated material, instrument process validations. Maintenance Calibration Analytical Instruments HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter analytical balances. Fundamental lab procedures including pipetting, buffer preparation, weighing. Essential develop new compound antibiotics. 12/2010 04/2012 Research Associate Company Name － City Isolation, identification, Bioprocessing characterization secondary metabolites soil screened microorganism. Screening soil actinomycetes different soil samples. Taxonomical studies antibiotic producing isolates. Morphological cultural characterization. Total genomic DNA isolation PCR Cloning polyene CYP gene (cytochrome P-450 hydroxlase). Bioprocessing antibiotic production. Biological activity Antimicrobial activity, cytotoxic activity, Genotoxic activity. Research constant requirement new antibiotic compounds overcome resistant capacity microorganisms. Fundamental lab procedures including pipetting, buffer preparation, SDS-PAGE, tissue culture, RNA/DNA manipulations. Achievement. GOLD MEDAL securing highest marks Master Pharmacy, JSS College Pharmacy. Awarded cash price M. Pharm Dissertation work ""TAMILNADU PHARMACEUTICAL WELFARE TRUST"", 2013 Seminars/Workshops attended. Participated ""Indo-European Symposium Alternative Approaches Animal Testing"" Dec.8, 2010 JSS College Pharmacy, Ooty. Participated ""national workshop potentials medicinal plants Nilgiri Biosphere reserve"" December 8-10th, 2011 JSS College pharmacy, Ooty. Indian Pharmaceutical Student Congress-2009 held Bangalore. Indian pharmaceutical congress-2011 held Bangalore. Experimental skills. Basic Biotechnological experiments (in-vitro in-vivo). Skillful handling cell-lines. Mammalian Cell Culture). Aseptic handling Micro-organism. Electrophoresis Gel-documentation Techniques. DNA isolation RNA/DNA/protein extractions. Operational knowledge analytical instrumentation like HPLC, GC, LC/MS, UPLC, TLC,. FTIR, UV-VIS spectrophotometer, KF coulometer,. Wet chemistry techniques. Education Training August 2012 Master Pharmacy Bio Technology JSS College Pharmacy － City India Bio Technology 3.80/4.0 May 2010 Bachelor Pharmacy Kakatiya University － City India 3.60/4.0 Skills Epic go-live, Basic, Biotechnology, Calibration, Cell Culture, chemistry, Dec, DNA, documentation, ELISA, experiments, FT-IR, FTIR, GC, HPLC, imaging, ISO, laboratory equipment, MS office, PAGE, PCR, producing, programming, requirement, Research, SAS, scanning, Seminars, SOP, Symposium, UV, Validation, weighing, Workshops",INFORMATION-TECHNOLOGY
"FITNESS CONSULTANT Experience 09/2013 03/2014 Fitness Consultant Company Name － City State Conducted tours, gave wellness advice help every person change lives. Also, outside marketing help drive business conducted calls prospective members. 08/2012 05/2013 DAEP/Special Education/Coach Company Name － City State Taught DAEP (Disciplinary Alternative Educational Program) Also worked Special Education wings Middle Elementary schools Autism Down Syndrome children, also coached Football, Basketball, conducted Strength Conditioning programs Middle school high school athletes. 08/2009 05/2012 PE/Special Education/Coach Company Name － City State Taught three PE classes Middle School also taught Content Mastery programs help children disabilities. Also worked Special Educational settings Elementary high school levels also coached Football, Basketball, Baseball, Track Field throughout various teams levels Athletic Department. 07/2014 Current Sales Company Name － City State Helped grow business inside out. Maintained detailed records jobs potential clients. Maintained client relations work. ​ Education Training May 2009 Parks Recreation Management SOUTHWESTERN OKLAHOMA STATE UNIVERSITY － City State Parks Recreation Management Criminal Justice Blinn College － City State Member football baseball teams President SAAC Member Student Council. Crimianl Justice Texas A&M University-Commerce － City State Member football team Vice President SAAC Memeber Student Council ​ Additional Information CDL Drivers License THSCA Member CPI member Activities Honors Member Bulldogs Baseball Team. (2007-09) Special Olympics Coordinator (Western Oklahoma) Member TKE Fraternity. Tau Kappa Epsilon Vice President Vice President The Student Athlete Advisory Committee (SAAC) TEXAS A&M UNIVERSITY-COMMERCE COMMERCE, TX Member Lions Football Team President Student Athlete Advisory Committee (SAAC) Special Olympics Coach Member Criminal Law Club BLINN COLLEGE BRENHAM, TX Member Buccaneers Football Baseball Teams. Special Olympics Coach Mentor younger kids Big Brother Program. Sponsored schools area. Additional Skills CPR/AED Certified CPI Certified (Crisis Prevention Intervention) THSCA Member (Texas High School Coaches Association)",FITNESS
"HR COORDINATOR Summary Highly accomplish human resource professional, proficient developing policy, standard operating procedures, best practices. Proven expertise recruiting, training, employee development, retention, performance management, conflict resolution. Adept managing multiple projects simultaneously demonstrating high performance standards astute attention details deadlines. Organizing large amounts time sensitive information evaluating priorities. Able thrive pressure maintaining enthusiasm motivation. Proficient MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS. Experience HR Coordinator Apr 2012 Current Company Name － City State Ensured compliance Federal, State, Local Laws ARAMARK Policy Ensured job postings posted onsite utilizing active Job Postings Board open positions posted appropriate local state agencies. Assists District Safety Leader managing key safety processes including administration workers compensation processes safety component District Manager Monitor. Processed new hire paperwork, ensures completion background checks, true-screen administration, I-9's. Ensured Wage Hour compliance, training, oversight include applicant tally postings. Ensured job offers made utilizing appropriate processes. Conduct legally sound investigations mediate disputes/issues managers employees bring resolution Ensured organizational structure, wages, position classification/job descriptions aligned business necessity order meet strategic initiatives, development use effective efficient talent selection processes. Ensures managerial coaching/counseling related administration ARAMARK policy procedure. Ensured Affirmative Action Planning Compliance Actively executes recruiting staffing strategy unit level meet staffing needs. Train managers areas interviewing, hiring, terminations, promotions, sexual harassment ensuring positive progressive work environment Ensured proper administration progressive disciplinary policy. Ensured development implementation Employee Engagement Retention Strategies. Updated employees manual covering disciplinary procedures, codes conduct FMLA policy. Ensures utilization Performance Improvement Plans needed. Ensured Encore Encore recognition program implemented, appreciation employees, clients, consumers. Administered Two Union Contracts within 6 partner companies. Established relationship staff members, interact union representatives management. Handled proper grievance procedures assistance; solve labor disputes within two union environments. Controlled placement 825 employees schedules Manage payroll functions, including bi-weekly payroll administration, submitting bonuses Verified salaries, wages compensation employees, managed PTO/VAC accrual Review Handle Unemployment Claims Owner/Operator Jan 2009 Jan 2012 Company Name － City State Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, product service supplier relations Effectively interview, hire, train, schedule, direct, evaluate team members, strong focus conveyance quality customer service Apply superior communication skills toward diplomatically addressing, troubleshooting resolving customer issues Started not-for-profit Animal Rescue Organization I maintained functions Animal Shelter office, including limited to, assisting public animal intake, adoptions, redemptions, animal licenses. Office Manager Jan 2003 Jan 2009 Company Name － City State Established rental rate surveying local rental rates; calculating overhead costs, depreciation, taxes, profit goals. Attracted tenants advertising vacancies; obtaining referrals current tenants; explaining advantages location services; showing units. Accomplished financial objectives collecting rents; paying bills; forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Achieved financial solvency cost reduction implementing systems achieve 0% rent delinquency Maintain building systems contracting maintenance services; supervising repairs. Created positive, welcoming, supportive environment residents, visitors, property associates Filed court documents eviction attends scheduled court hearings Landlord's representative Prepared reports collecting, analyzing, summarizing data trends. Updated job knowledge participating educational opportunities; reading professional publications; maintaining personal networks; participating professional organizations. Accomplished organization goals accepting ownership accomplishing new different requests; exploring opportunities add value job accomplishments. Interviewed, hire, train, schedule, direct, evaluate contractors, strong focus delivery quality customer service company tenants. Education Associates Business Management Robert Morris College － City State US Associates Business Management, Robert Morris College, Chicago, Il References available request 2013 Certifications ServSafe Food Protection Manager Certification 2013 City Chicago Department Of Health, Certified Food Service Manger 2013 Professional Human Resources, Certification, Pending Affiliations Member SHRM Skills Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management",HR
"COMMUNICATIONS CONSULTANT Summary Seasoned Marketing Communications Professional comprehensive background managing highly effective communication campaigns supported key sales, marketing stakeholder engagement objectives. Marketing Manager offering comprehensive background development execution strategic communication plans drive member acquisition, retention reactivation. Highlights Brand Management Budget Accountability Event Management Social Media Advertising Media relations Sales promotions Project management Self-directed Digital advertising Enthusiastic team player Deadline-driven Direct marketing campaigns Account management Global marketing Accomplishments Ran communications public relations efforts [Number] [Project type] projects budgets totaling [Amount] Major projects include [Describe marketing projects] Increased client's web traffic [Number] improving optimizing web content. Developed implemented innovative internal communications strategy improve employee engagement strategic messaging. Experience Company Name City State Communications Consultant 01/2008 01/2015 Managed developed strategic integrated Teflon® branded marketing communications Textiles, Housewares, Licensing Industrial Businesses ensure consistency cost savings supporting business growth objectives. Managed $2.5MM budget PR, media relations, consumer industrial brand programs, product launches, print digital advertising, sales collateral tradeshow marketing Implemented consumer PR programs in-store POS materials DuPont Stone Care retail line resulting national program Lowes 14% increase sales increase 26 Floor Décor retail stores 43 stores Facilitated communications programs StoneTech® Professional product line include development marketing materials dealers distributors, launch consumer warranty program sold contractors, creation product knowledge training videos how-to-use videos entire project line launch 5 new products existing product line introduction new hardscape product line outdoor masonry contractors web based app ease shopping Developed digital strategy led development social media content Teflon.com website, Facebook, targeted email blasts Nominated two DuPont Marketing Sales Excellence Awards Stone Care Breakthrough retail packaging Teflon® fabric protector implementation ""My Life History"" integrated campaign. Company Name City State NA Communications Manager 01/2004 01/2008 Managed developed marketing communications programs Apparel Business, Active Outdoor Market Segment using integrated approach create balanced programs business build respective brands businesses. Monitored facilitated communications programs including tracking $5MM NA $10MM global budget Executed NA communications programs provided global guidance implementation brand strategy Managed Teflon® Brand Licensing Program Trademark Usage hundreds customers liaison DuPont Teflon® brand Earned commendations business managers communication deliverables targeted desired audiences articulated value branded products. Company Name City State Marketing Communications Specialist Marketing Communications Coordinator 01/1988 01/2004 Advanced series promotions career progression marketing communications field. Developed comprehensive understanding printing industry collaborating Printing Publishing Technical Marketing Organization. Provided end-use marketing support marketing representatives; managed global hang tag program, customer trademark usage customer retail programs. Networked built relationships internally (marketing, technical legal, etc.) externally (alliance partner customers) various programs projects. Education Strategic Leadership Certificate Goldey-Beacom College City State Bachelor Science Business Administration Office Management Business Administration Office Management Associate Science Goldey-Beacom College City State Professional Affiliations American Marketing Association (AMA) Outdoor Industry Association (OIA) American Association Textile Chemists Colorists (AATCC) National Association Uniform Manufacturers Distributors (NAUMD) Marble Institute America (MIA) National Tile Contractor Association (NTCA) Skills advertising, approach, brand strategy, Brand Management, Budget, com, content development, content, driving, email, Event Management, Leadership, legal, marketing, Market, Marketing Communications, marketing materials, Marketing Sales, masonry, materials, media relations, Negotiations, packaging, POS, PR, Public Relations, research, retail, sales, strategy, Strategic, website",CONSULTANT
"HORIZONTAL CONSTRUCTION ENGINEER Summary Experience leadership well propagating tactical information. Operator Heavy Construction Equipment, offering extensive experience operating equipment mission. Retail professional excels fast-paced environments, experience customer service, merchandising, POS systems cash handling. Ambitious student excellent research, time management problem solving skills. Experience Horizontal Construction Engineer 02/2016 09/2017 Company Name － City State Planned coordinated work modifications standard engineering techniques, procedures criteria. Immediately communicated equipment issues supervisor. Maintained equipment good working order checking fluid levels greasing fueling machines. Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers tractors. Organized new hire, security temporary paperwork. Prepared administered preventative maintenance work orders. Administrative operation tasks (filing paperwork, paperwork runner, ect. Sales Associate/Cashier 03/2015 08/2015 Company Name － City State Recommended, selected helped locate obtain out-of-stock product based customer requests. Completed cleaning, stocking organizing tasks assigned sales areas. Verified customers received receipts purchases. Trained served peer coach new sales associates. Priced merchandise took inventory supplies. Operated cash register cash, check credit card transactions 100% accuracy. Completed point sale opening closing procedures, including counting contents cash register. Handled customer relations issues gracious manner accordance company policies. Cleaned gas/chemical spills appropriate store procedures. Sandwich Artist/ Sales Associate 10/2013 09/2014 Company Name － City State Prepared variety foods according customers' orders supervisors instructions, following approved procedure. Assembled food orders maintaining appropriate portion control. Prepared specialty foods, following specific methods required quick prep time. Maintained high standards customer service high-volume, fast-paced operations well completing closing procedures. Skills Administrative, cash register, closing, coach, SC, credit, customer relations, customer service, equipment operator, Fast, filing, inventory, Weapons, Nursing, organizing, policies, POS, quick, Restaurant operations, sales, supervisor, team player",CONSTRUCTION
"ENGINEERING MANAGER/QUALITY MANAGER Profile Results driven Mechanical Engineer excellent technical, analytical, communication skills. A record positive achievement demonstrated extensive participation leadership Manufacturing Engineering, Engineering Management, Production Management projects. Additional experience design, marketing manufacturing support fabricated metal products used polymer filtration, turbine engine gas path seals, aerospace industrial acoustic treatments, thermal barrier systems. Four years experience product design manufacturing supervision metallic brush seals used gas steam turbine engines. Seven years experience Design Manufacturing Engineering aerospace industrial acoustic products. Developed process electrolytic nickel plating brazing components used semi-conductor bases. Justified, specified, developed layout supervised construction 20,000 square foot metal working plant used manufacturing semi-conductor bases. Developed manufacturing process turbine engine abradable air seals. Justified, specified supervised installation start machine tools, furnaces, welding equipment, adhesive bonding equipment used manufacture turbine engine compressor shrouds main engine auxiliary power unit acoustic treatments. Designed proprietary equipment use manufacturing porous metal fiber media used filtration, acoustic, thermal barrier air seal applications. Oversaw implementation AS9100 ISO9001 Quality Management Systems. Managed relocated product distribution activities New York Florida. Areas Expertise Project Management Quality Management System Implementation Production Engineering Management Staff development Cost reduction Process development documentation Process improvement/simplification Source evaluation selection Professional Experience Engineering Manager/Quality Manager May 2000 December 2015 Company Name City State Design, build, test acoustic silencers industrial aerospace applications. Provide noise control analysis, recommend materials noise control solutions. Provide technical analysis needed support sales marketing. Provide sales support electrical mechanical devices distributed Allied International. Responsible shop office functions DeLand, FL facility. Responsible Allied's Quality Management Quality Control activities. Manufacturing Engineer Project Engineer, Sales Engineer Product Development Engineer, Manufacturing Engineering Manager April 1980 May 2000 Company Name City State Managed staff 12 manufacturing engineers technicians. Department responsibilities included development documentation manufacturing inspection processes, vendor selection, product cost estimating, equipment justification, design installation, tool fixture design, facility planning. Member Technetics Quality Council, Material Review Board, Management Corrective Action Board. Chairman Statistical Process Control Committee. Supervised development manufacturing capabilities machining, welding, brazing, heat treating, metal plating, adhesive bonding, plasma spraying compliance wide variety commercial, aerospace, government requirements. Worked equipment service suppliers develop new manufacturing processes brush seals new products. Supervised scheduling daily activities employees machine shop, seal ring, brush seal manufacturing cells. Provided designs and/or provided customers design assistance sintered metal fibers used abradable turbine engine seals, acoustic treatments, thermal barriers, high temperature gaskets, compliant spacers. Collected analyzed data statistical process control improvement. Audited systems processes ISO 9000 compliance. Developed operator equipment test procedures special process qualifications. Justified supervised installation in-house CAD/CAM capabilities. Managed 18 month Just In Time implementation project assistance team Arthur Anderson Consultants. This project successful reducing product lead times work process inventory 25% stainless steel filter element manufacturing. Education Bachelor Science Mechanical Engineering 1978 Rose-Hulman Institute Technology City State USA Bachelor Science Mechanical Engineering, Rose-Hulman Institute Technology. Additional management business training Stetson University Brunswick Corporation. Skills Experience AutoCAD, Microsoft Office, various ERP systems. ISO9001 AS9100 auditing.",ENGINEERING
"FINANCIAL EDITOR ASSISTANT Summary Strong motivated graduate student who's pursuing master's degree Finance. Seeking entry level internship financial area utilize financial analysis skills enhance practical experience. Honest, persistent, adaptable, quick learner. Passion financial analysis financial service related works. Highlights Financial modeling Superior time management Self-motivated professional Advanced computer proficiency (both PC Mac) MS Office Suite Sales marketing Quick learner Experience Financial Editor Assistant 10/2013 01/2014 Company Name City State Analyzed public opinion follow-up study abroad macroeconomic situation Sorted context major events domestic international Explored historical data related data specified topic implemented preliminary analysis guidance research director Customer Manager Assistant 06/2013 09/2013 Company Name City State Researched beneficial financing opportunities made recommendations customers Assisted created release project plans established stakeholder expectations Analyzed financial information obtained clients determine strategies meeting clients' financial objectives. Customer Manager Assistant 03/2013 06/2013 Company Name City State Assisted customers complex loan application orted average $1 million mortgage loan applicants per month Performed daily maintenance loan applicant database Assisted analyzing applicants' financial status, credit property evaluation determine feasibility granting loans Assisted writing financial analysis reports commercial real estate, borrower's financial statements, lease reviews market research Accounting Assistant 09/2012 01/2013 Company Name City State Assisted performing debit, credit total accounts computer spreadsheets/databases, using specialized accounting software Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions District Manager(Part-Time) 10/2010 10/2011 Company Name City State Identified prospective customers performed average 20 visits per day Planned executed regional sales improvements, updating company's approach marketing, presentations territory establishment Managed regional sales staff 30 members. Accomplished quarterly sales task nearly 5,000 items, ranking top one seven districts city Education Master Science Finance June 2016 Illinois Institute Technology City State US GPA: Recipient, Stuart School Business Merit-Based Scholarship Coursework Math Financial Application, Statistical Analyze Financial Markets, Financial Modeling, Valuation/Portfolio Management, Futures/Option/OTC Derivatives, Financial Statement Analysis Bachelor Science International Economics Trade 2014 Central South University Forestry Technology (CSUFT) City State China GPA: Recipient, Honor Scholarship *top 8%* Coursework Micro Macro Economics, International Finance, Business Accounting, Financial Budget, International Marketing, International Business Skills Language: Proficient Chinese, Fluent English Office: Microsoft Word, Excel, PowerPoint, Prezi Programming: VBA Additional Information Stuart Investment Group Illinois Institute Technology Member Chicago, IL. Oct. 2014 – Now Executed research calculation promising stock pitch investors America Society public administration 2015 Annual Conference Volunteer Registration Desk Reporter Chicago, IL. Mar. 2015 Confirmed attendees' registration c hecked daily messages updated messages conference Composed 500 word summary major events activities conference day Recorded sessions obtained video testimonials attendees AIESEC Member Chang Sha, China. Oct.2012 – Mar.2013 Recommend outstanding international candidates internship enterprises Hunan Established cooperation relationship 15 companies ‘Torch heart' Public Project Promoter Chang Sha, China. Jul.2012 – May.2014 Established program got sponsorship government associations Implemented program among 17 universities recruited 120 university students volunteers Established connection 6 schools poor areas Student Union Central South University Forestry Technology Vice President Chang Sha, China. Apr.2011 – Apr.2013 Managed two departments. Guided two departments planed, ,conducted advertised series program, Civic party; Sports competition; Debate competition etc. Awarded one Best Student Union among 21 competitors university",BANKING
"KEY HOLDER Summary Highly organized efficient multitasking environments; able prioritize effectively accomplish objectives creativity, enthusiasm humor. Resourceful flexible, able adapt changing priorities maintain positive attitude strong work ethic. Highlights Microsoft Outlook, Word Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive upbeat Experience Key Holder 08/2012 Current Company Name City State Trained incoming sales team members. Promptly resolved customer requests, questions complaints. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Assumed ownership team productivity managed work flow meet exceed quality service goals. Trained staff operating procedures company services. Prepared opening closing store. Collections Specialist 02/2010 04/2011 Company Name City State Effectively managed high-volume inbound outbound customer calls. Evaluated initiated alternatives resolving account balances. Responded customer inquires regarding account status. Coordinated collection activities delinquent accounts. Resolved customer situations calmly courteously. Accurately documented, researched resolved customer service issues. Met exceeded service quality standards every review period. Sales Associate 07/2008 04/2009 City State Greeted customers timely fashion quickly determining needs. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Contributed team success exceeding team sales goals. Operate cash register receives payment customer cash debit Participated physical inventory counts. Education Certificate: Current Temple Real Estate school Marketing 2008 Virginia Union University City State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow",APPAREL
"SENIOR TECHNICAL DESIGNER Summary Product Developer/Technical Designer strengths apparel, handbags jewelry. I extensive knowledge materials, manufacturing quality assurance. Dynamic product engineer highly skilled creative problem solving exceptional collaborative interpersonal skills, illustrates sophisticated expertise variety innovative approaches, design, prototype test creative products, services experiences. I thrive working within team environment I extensive experience working partnership domestic international teams. Skills Adobe CS6 Adobe Illustrator Flex PLM Grovesite WebPDM Microsoft Word Excel Optitex Garment specs sketches Fit Assessment Product Development Technical Direction, Line Product Review Flat Pattern Making Corrections Garment Construction Draping Accomplishments Events Networking Pillar Lead LGBTA Business Council. Participant BullseyeCrowd: innovation execution platform develop place anyone Target share ideas get access resources turn ideas reality.to provide new market potential Target. Experience Senior Technical Designer 03/2017 Current Company Name City State Senior Technical Designer 11/2013 02/2016 Company Name City State Responsible product creation communication design hand-off production SWAT TD Children's apparel well Women's Jewelry Handbags intermittently needed. Tech pack creation revision throughout product development process, meeting calendar dates communicating agents manufacturers. Creation samples sketch maintaining integrity design concept. Provide technical solution support relevant design. Ensure products engineered cost standards negotiated order placement. Provide technical direction, internally externally, corrective actions needed bring samples brand standards. Utilize written comments, sketches photos needed communicate. Share information cross divisionally ensure continuous implementation best practices. Execute placement adopted styles accordance sourcing strategy. Responsible calendar creation managing milestone dates achieve on-time delivery. Establish strong collaborative relationships cross-functional divisional teams. Manage work progress, tracking reporting product development. Identify efficiencies within brand/category support CTM initiative. Creation product standards well Good, Better, Best costing grids product categories I owned. Manage team 2 Associate Technical Designer Product Development Coordinator. Assisted direct reports career development well technical development product category level. Technical Designer II 06/2011 11/2013 Company Name City State Responsible product creation communication design hand-off production Shaun White Boys Apparel Girls Boys Accessories. Tech pack creation revision throughout product development process, meeting calendar dates communicating agents manufacturers. Creation samples sketch maintaining integrity design concept. Provide technical solution support relevant design. Ensure products engineered cost standards negotiate order placement. Execute placement adopted styles accordance sourcing strategy. Responsible calendar milestone dates achieve on-time delivery. Establish strong collaborative relationships cross-functional divisional teams. Manage work progress, tracking reporting product development. Creation product standards product categories I owned. Technical Designer I 03/2009 06/2011 Company Name City State Responsible product creation communication design hand-off production Girls Woven Bottoms Outerwear categories. Tech pack creation revision throughout product development process, meeting calendar dates communicating agents manufacturers. Creation samples sketch maintaining integrity design concept. Provide technical solution support relevant design. Execute placement adopted styles accordance sourcing strategy. Responsible calendar milestone dates achieve on-time delivery. Establish strong collaborative relationships cross-functional divisional teams. Associate Technical Designer 02/2006 03/2009 Company Name City State Worked graphic tees Abercrombie brand product categories. Worked independently Illustrator PLM systems create high quality tech packs comments fit stages. Measured evaluated samples fit sessions ensure on-body standards met. Collaborated merchant design teams create distribute tech packs vendor partners. Critically reviewed samples issues worked vendor partners establish production friendly constructions. Manipulated garments fit sessions reflect style direction based design merchant feedback. Adjusted made pattern corrections based garment updates coming fit sessions. Applied grading patterns evaluated graded nests production ensure visual fit accuracy sizes. Education Training BACHELOR OF SCIENCE BUSINESS University Central Missouri City State USA BUSINESS Skills Adobe, Adobe Illustrator, balance, concept, costing, delivery, Direction, functional, graphic, Illustrator, managing, market, Excel, Microsoft Word, PLM, Product Development, develop product, progress, quality, Quality Assurance, reporting, sketching, sourcing strategy, strategy, tops, written",DESIGNER
"HEAD CHEF Summary Chef Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Expert managing kitchen staff preparing foods reduced cost without compromising quality taste. Beautiful presentation food Institutional batch cooking Strong attention safe food handling procedures Extensive catering background. Highlights Strong butchery skills Contemporary sauce work High volume production capability Focus portion cost control Well-tuned palette Inventory management familiarity ServSafe certified Experience 04/2016 Current Head Chef Company Name － City State Identify opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Regularly develop new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Consistently produce exceptional menu items regularly garnered diners' praise. Ensure smooth kitchen operation overseeing daily product inventory, purchasing receiving. Follow proper food handling methods maintained correct temperature food products. 05/2006 01/2016 Executive Chef/Director Company Name － City State Working chef charge food costing liquor. In charge food beverage ordering inventory controls. planning 110 person restaurant plus on-site pavilion hosting banquets weddings 275 guests plated, 325 guests buffet. Also provide service gazebo snack bar directly charge training kitchen staff front house staff site. Frequently coordinate multiple parties various locations premises overlapping times. Working closely ownership lowering cost increasing profit. Training front house waitstaff bar selling. Responsible 35 weddings 60 site food related events year. Developed menus, pricing special food offerings increase revenue customer satisfaction. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Regularly interacted guests obtain feedback product quality service levels. Achieved exceeded performance, budget team goals. 03/2004 10/2005 Sous Chef Company Name － City State Working chef charge labor food cost projections, menu design, training, promotional ideas, recipe design, ordering, quality control portion control 120 person restaurant. Verified proper portion sizes consistently attained high food quality standards. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Positively engaged customers, offering menu information, providing suggestions showing genuine appreciation business. 02/2003 12/2003 Kitchen Manager Company Name － City State In charge labor sales projections, food costing, administration, inventory ordering. Active line cook prep cook necessary. Helped manage quality control actively participates corporate wide meetings enhance productivity restaurant. Enhanced maintained central standardized recipe ingredient repository, including nutritional cost information. Inspected kitchens observe food preparation quality service, food appearance cleanliness production service areas. Ensured staff understood expectations parameters kitchen goals daily kitchen work. 02/2002 02/2003 Executive Chef Company Name － City State In charge labor sales projections, food costing, administration, scheduling, inventory ordering. Took line responsibilities (working chef) necessary managed quality control. Included planningand execution special events banquets 500 people in-house. Ensured staff understood expectations parameters kitchen goals daily kitchen work. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Education March, 2002 Associate Arts Culinary Florida Culinary Institute － City State Culinary Arts honors. Culinary Arts Certificate Skills Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality control, quality control, recruitment, safety, selling, sales, scheduling",CHEF
"GUEST TEACHER Professional Overview A detail oriented, high energy Social Science Teacher ability motivate students work optimum levels maintaining comfortable, creative environment, keeping clear perspective goals accomplished. Experience helping students broaden perspectives aligning subject matter present day experience events. Core Qualifications Creative lesson planning Excellent relationship building skills Experiential learning Interpersonal, oral, written communication skills Differentiated learning Positive encouraging Able work independently member team Curriculum lesson plan development Accomplishments Secondary 7-12 Social Studies. Issued: 11/17/15. Education MBA Business 2006 University Nevada － City State Business Bachelor Science Education Social Science Emporia State University － City State Education Social Science Experience Guest Teacher Jan 2015 Current Company Name － City State Managed classroom responsibilities maintained continuity learning process. Incorporated cooperative education role playing activities establish relationship course material. student's life experiences. Encouraged critical thinking skills use challenging debate. National Account Manager Jan 2005 Jan 2014 Company Name － City State Promoted develop deeper HQ regional relationships grow gaming lodging business channel. Managed relationships Starbucks Coffee MGM International, Caesars Entertainment, Station Casinos, Intercontinental Hotels, Hilton Hotels. Credited Starbucks Coffee store growth along Las Vegas strip zero base present day $105mm annual revenue. Built strategic alliances internal external teams resulted sustained revenue growth 14 Yrs. Regional Sales Manager Feb 2000 Jan 2005 Company Name － City State Led internal cross-functional external teams ensure franchise store growth timely store openings execution foodservice agreements regional business California, Nevada Arizona. Established lodging gaming viable business segment Starbucks Coffee Company. Accomplishments Leveraged corporate executive relationships launch customized, franchise stores high profile casinos lodging business partners. Expand customer product base beyond franchised locations eventually secure corporate distribution mandates resulting excess $105 million ongoing annual revenues gaming lodging segment. Increase number license stores along Las Vegas strip 1 51 high volume locations. Presented comprehensive instructional seminars regional national meetings. Topics included site selection, product placement branding perspective, building business case show ROI, contract compliance, identifying new distribution opportunities. Led internal cross-functional external teams ensure franchise store growth timely store openings. Established lodging gaming viable business segment Starbucks Coffee Company. Publications Oral History www.lawrence.lib.ks.us/oralhistory/nether.html Presentations Corporate Culture https://www.youtube.com/watch?v=TAtH6y7ebDo Memberships/Scholarly Societies Fraternity www.lasvegasnupes.com/curtisnether.html Skills branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills",TEACHER
"BUSINESS DEVELOPMENT MANAGER Professional Summary Served resourceful self directed business development manager. Defined executed strategies operations leading collaborative full project cycles National Local Governments across Southern Africa. Spearheaded projects improved life health 40M people providing low cost, safe, clean reliable renewable energy- solutions complex regional electricity problem. International development experience effective record leading sales, strategic plans financial reporting across three continents resulting sales project development operations $50m USD. Served high-performing, award-winning data driven Intelligence Analyst National Security Agency performing duties Airman The United States Air Force. Core Qualifications Experience project management driving product implementation Business development strategic partner management Proven track record initiating, implementing, successfully driving new business opportunities relationships partners Ability think strategically complex issues, driving thoughtful recommendations action plans Demonstrated ability influence communicate cross-functionally across levels Results-oriented Adept multi tasker Strong proposal writer Analytical problem solver Operations management Contract negotiation/review/drafting Financial records processing Report generation analysis Experience execution shaping complex agreements Accomplishments Generated pipeline $20m net new opportunities 12 months. Spearheaded company-wide prospecting, closing project management endeavors entire SADC region. Established 3 new corporate accounts averaging $15m sales. Expanded multi-lateral relations Middle East USA strengthen security partnership. Received Global War Terrorism Service Medal. Rolled new company products 8 months, resulting largest Government investment solar lighting. Experience Business Development Manager 09/2013 Company Name City Developed strategic operational relationships across 3 Foreign Governments. Exceeded targeted sales goals $24m USD. Generated new accounts implementing effective networking content marketing strategies. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships gathered market information gain competitive advantage. Created value propositions, international programs strategic plans maintaining multi-location, International accounts. Cultivated relationships key players various industries create ongoing mutually beneficial referral systems. Developed growth plans identifying key clients targets. Leveraged lead generation tools increase profitability product presence marketplace. Collaborated account executives penetrate new accounts identify potential customers. SALES MANAGER 01/2010 01/2012 Company Name City State Assisted financial director company leaders due diligence negotiations related acquiring disposing assets. Collaborated senior leadership team monitor business performance areas including, limited to, capital allocation, sales, acquisitions marketing. Coordinated managed major proposal processes initiation implementation. Led data analysis resulting comprehensive global strategies. Designed implemented strategic sales plan including new product development; increasing sales 20%. Mastered MS Office highlight financial models analysis suggest investment opportunities. Strong aptitude analytical financial modeling demonstrated attention detail sales. Intelligence Analyst TS//SCI 11/2002 11/2007 Company Name City State Identified strategic partnerships gathered market information data gain competitive advantage. Complied delivered performance updates planning meetings Agency executive team. Conducted international research, data gathering analysis direct support POTUS SECDEF. Education Bachelor Science Management 2013 Rutgers University City State USA Executive Education; Management Stanford University Graduate School Business City State USA Additional Information Passion making lives better across world. Distinctive problem solving analytical skills, combined impeccable business acumen ability communicate confidently, effectively persuasively. Desire make significant contribution growing International organization. Measurable business strategy operational experience. Coordinated initiatives projects delivered timely results global organizations. Global Entry Passport Holder U.S. Citizen Skills Account Management Analytical Skills Asset Management Budget Business Development Operations Closing Negotiation CRM Financial Modeling Leadership Networking MS Office Research Teamwork Strategic Planning",BUSINESS-DEVELOPMENT
"HR ADMINISTRATOR/MARKETING ASSOCIATE HR ADMINISTRATOR Summary Dedicated Customer Service Manager 15+ years experience Hospitality Customer Service Management. Respected builder leader customer-focused teams; strives instill shared, enthusiastic commitment customer service. Highlights Focused customer satisfaction Team management Marketing savvy Conflict resolution techniques Training development Skilled multi-tasker Client relations specialist Accomplishments Missouri DOT Supervisor Training Certification Certified IHG Customer Loyalty Marketing Segment Hilton Worldwide General Manager Training Certification Accomplished Trainer cross server hospitality systems Hilton OnQ Micros Opera PMS Fidelio OPERA Reservation System (ORS) Holidex Completed courses seminars customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership performance assessment. Experience HR Administrator/Marketing Associate HR Administrator Dec 2013 Current Company Name － City State Helps develop policies, directs coordinates activities employment, compensation, labor relations, benefits, training, employee services. Prepares employee separation notices related documentation Keeps records benefits plans participation insurance pension plan, personnel transactions hires, promotions, transfers, performance reviews, terminations, employee statistics government reporting. Advises management appropriate resolution employee relations issues. Administers benefits programs life, health, dental, insurance, pension plans, vacation, sick leave, leave absence, employee assistance. Marketing Associate Designed created marketing collateral sales meetings, trade shows company executives. Managed in-house advertising program consisting print media collateral pieces. Assisted complete design launch company's website 2 months. Created official company page Facebook facilitate interaction customers. Analyzed ratings programming features competitors evaluate effectiveness marketing strategies. Advanced Medical Claims Analyst Mar 2012 Dec 2013 Company Name － City State Reviewed medical bills accuracy treatments, tests, hospital stays prior sanctioning claims. Trained interpret codes (ICD-9, CPT) terminology commonly used medical billing fully understand paperwork submitted healthcare providers. Required organizational analytical skills well computer skills, knowledge medical terminology procedures, statistics, billing standards, data analysis laws regarding medical billing. Assistant General Manager Jun 2010 Dec 2010 Company Name － City State Performed duties including limited to, budgeting financial management, accounting, human resources, payroll purchasing. Established maintained close working relationships departments hotel ensure maximum operation, productivity, morale guest service. Handled daily operations reported directly corporate office. Hired trained staff overall objectives goals emphasis high customer service. Marketing Advertising, working public relations media, government local businesses Chamber Commerce. Executive Support Marketing Assistant Jul 2007 Jun 2010 Company Name － City State Provided assistance various department heads Executive, Marketing, Customer Service, Human Resources. Managed front-end operations ensure friendly efficient transactions. Ensured swift resolution customer issues preserve customer loyalty complying company policies. Exemplified second-to-none customer service delivery interactions customers potential clients. Reservation Front Office Manager Jun 2004 Jul 2007 Company Name － City State Owner/ Partner Dec 2001 May 2004 Company Name － City State Price Integrity Coordinator Aug 1999 Dec 2001 Company Name － City State Education N/A Business Administration 1999 Jefferson College － City State Business Administration Marketing Advertising High School Diploma College Prep. studies 1998 Sainte Genevieve Senior High － City State Awarded American Shrubel Leadership Scholarship Jefferson College Skills Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website.",HR
"SR. ESTIMATOR-BAS CONSTRUCTION SALES Summary 9+ years professional working experience energy solution consulting performance contracting, HVAC estimating designing buildings industrial sector. Experience 3 years project development, presenting managing implementation innovative energy business solutions. Working knowledge designing preparing energy solutions large complex projects. Total projects worked fiscal year 2014 exceeds $30 million. Excellent working relationships within different business units. Working knowledge Variable Frequency drives, PLC systems automations used industry. Actively Involved Networking Chapter Boston area like National Association Women In Construction, Mass Building Congress, American Society Precision Engineering Obtain challenging position allow utilize educational attainment professional experience Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy Energy Management residential, commercial, healthcare, data center industrial facilities. Accomplishments Awarded interactive person across business units India Schneider Honeywell's BRAVO Award successful commissioning Alarm Management Suite IPCL, Baroda first time India Energy Management Professional Certified Schneider University Framed processes templates new energy business unit Schneider India Active Volunteer CSR activities Schneider social cause Initiated selling energy conservation solutions clients showing savings ROI Individually worked framed clear- cut procedure Installation Commissioning MS SQL based Alarm Management Suite defined procedure healthy communication Alarm Management Suite Honeywell Systems various Third Party DCS PLC's Experience Sr. Estimator-BAS Construction Sales August 2015 Current Company Name － City State 01810, USA ➢ Key responsible person designing estimating HVAC proposals Studio 360 related capital construction renovation projects ($40M estimation volume YtD) supporting Sales team validating proposals operations teams ➢ Generate average $2M estimate per month Building-Construction business ➢ Responsible negotiating sub-contractors vendors ensure accurate scope cost projections. ➢ Qualify engineering drawings specifications. ➢ Working operations team validate proposed solutions develop Branch Estimate Library Studio 360 ➢ Produce accurate takeoffs, including pricing work Project Engineer Company Name － City State 56&57, Hadapsar Industrial Estate, Pune- 411 013, India ➢ Responsible Project Planning, Collection User requirements, System Design Testing, Execution System Maintenance. ➢ Worked Project engineering After Marketing Service Group projects involving Dual redundant single system Honeywell's DCS PLC based control system various process industries. ➢ Responsible design, Development Testing DCS, PLC, SCADA programs Honeywell Systems. ➢ Responsible Installation, Configuring Maintenance Real time Servers Networking Windows. Sales Engineer Company Name Phase II, Gurgaon -122002, Haryana, India ➢ Worked energy performance contracts energy proposals worth 40 million dollars various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector industrial facilities. ➢ Prepared energy solutions 50 projects surveyed almost 40 projects preliminary detailed energy assessment identifying energy conservation measures (ECMS). ➢ Prepared helped implementation team execution Performance Contracting projects values almost 5 million dollar. ➢ Key responsible person identifying, designing implementation Energy Conservation Measures across 20 identified Schneider Offices India. ➢ Supported BD/Sales energy auditors solution designing development standard energy conservation solutions building industrial sector. ➢ Main responsibilities includes identify energy conservation measures, development detailed scope work measures, walkthrough vendors subcontractor price measures, preparation estimated costing contract documents, preparation sequence operation retrofit equipment, review submittals documents, provide technical assistance construction phase, commission system measurement verification measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ➢ Worked designing systems, preparation technical bids, quotations, offers complete systems comprising Building Management System, Fire Protection Electronic Security ➢ Pre-sales front end sales activities including customer relationship building, negotiations. ➢ Grabbed IBMS orders around $2 million. ➢ Worked extensively designing Building Management systems HVAC different buildings like hotels, commercial buildings, IT/ITES etc. Assistant Manager-Energy Solutions July 2010 May 2013 Company Name － City State Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C, Education Bachelor Instrumentation Engineering Instrumentation Engineering 2006-12-31 Maharishi Markendeshwar Engineering College Bachelor Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006. Affiliations Actively Involved Networking Chapter Boston area like National Association Women In Construction, Mass Building Congress, American Society Precision Engineering Certifications Energy Management Professional Certified Schneider University. Skills Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql",CONSTRUCTION
"INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist proven record success within large institutions well entrepreneurial organizations. Thrives challenge solves problems creativity persistence. A data-driven team leader skilled producing communicating results. Experience Information Technology Consultant, Managing Member January 2017 Current Company Name － City State Worked product designers product managers design user interactions applications. Envisioned inspired new products, features flows. Answered user inquiries regarding computer software hardware operation. Installed performed repairs hardware, software peripheral equipment, following design installation specifications. Set equipment employee use. Conducted computer diagnostics investigate resolve problems provide technical assistance support. Chief Technology Officer, Partner August 2015 January 2017 Company Name － City State Successfully re-branded established dealership, launched new eCommerce website, added six new lines vehicles, created new customer engagement strategies. Developed sales marketing strategy directly managed 15 full-time part-time staff. Streamlined processes Sales Service departments using new technology. Managed legal security policies loss prevention DMV compliance. Negotiated secured corporate partnerships, including vehicle trailer maintenance FreshDirect.com's same-day product (FoodKick). CTO, Partner May 2012 August 2015 Company Name － City State Provided IT solutions targeting small medium size businesses New York metro area. Solutions include: Infrastructure/ Network design impletation, server based technologies remote support services. Clients included: Bronx Museum Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 May 2012 Company Name － City State Managed staff ten IT support staff, provided support users employed within Ogilvy North American offices. Constantly developing new standards IT policy's improve support reaction time. Key Accomplishment: Lead architect migrating Lotus Notes MS Exchange users Cloud (Google) Mail. Gathered analyzed performance metric data. Education Training BS Print Production, Graphic Design Computer Science 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print advertising, print production, processes, Sales, upgrading, video post production, website",INFORMATION-TECHNOLOGY
"FLORAL DESIGNER Summary I retail floral designer energetic, outgoing detail-oriented. I handle multiple responsibilities simultaneously providing exceptional customer service. I floral sales 13 years avenues retail sales 20 years. I driven results-focused professional seeking position company I share talents. Experience 10/2014 01/2015 Company Name City State Plan arrangement according client's requirements, utilizing knowledge design properties materials, select appropriate standard design pattern. Cheerfully assisted staff productive festive holiday season. Resolve customer complaints regarding sales service. Greet customers ascertain customer wants needs. Attended sales seminar learn techniques increasing sales order.Suggestive selling. Floral Designer 01/2006 09/2014 Company Name City State Open store morning. Filing sales receipts, taking phone orders, collecting orders Teleflora Dove system. Confer clients giving quality customer service regarding price type floral arrangement gourmet fruit basket desired date, time, place delivery. Trim material arrange bouquets, wreaths, terrariums, items using trimmers, shapers, wire, pins, floral tape, foam, materials. Perform office retail service duties keeping financial records, serving customers, answering telephones, selling giftware items receiving payment. Inform customers care, maintenance, handling various flowers foliage, indoor plants, items. Decorate supervise decoration buildings, halls, churches, facilities parties, weddings occasions. Itemize total customer merchandise selection checkout counter, using cash register, accept cash charge card purchases. Attend floral symposiums learn latest floral trends weddings everyday design. Design set advertising signs displays merchandise shelves, counters, tables attract customers promote sales. Floral Designer 07/2002 11/2005 Company Name City State Worked dedicated team six floral designers able multi task selling, designing answering phone. Created floral designs hospital functions organized delivery time arrival event. Monitor customer preferences determine focus sales efforts. Place prices descriptive signs backdrops, fixtures, merchandise, floor. Motivated staff positive give exceptional customer service hospital environment. Take inventory examine merchandise identify items reordered replenished. Stock shelves, racks, cases, bins, tables new transferred merchandise. Education Associates Degree Retail May 1979 CAPE COD COMMUNITY COLLEGE City State Retail CC Community College Travel Tourism Certificate 1999 Cass Floral School Floral Design Certificate 2000 Skills advertising, cash register, Resolve customer complaints, client, clients, customer service, delivery, designing, Filing, financial, focus, inventory, materials, office, 2000, quality, receiving, retail, selling, sales, tables, telephones, phone, type",DESIGNER
"SENIOR IMPLEMENTATION MANAGER Summary Manage coordinate aspects benefit plan implementation new existing customers. Provide focused service initial post-sale client administration fostering strong, long-term partnerships customers key stakeholders including sales/service, consultants internal business units. Committed promoting on-going enhancements program installation. Qualifications Conflict resolution techniques Team management Meticulous attention detail Effective verbal written communication skills Embrace promote change Committed continuous learning Creative innovative Project Management Strong interpersonal communication skills Highly organized Trainer mentor new staff Accomplishments Part combined effort helped team exceed key performance metric goals New England Territory. Part combined team effort exceeded performance threshold turn around times resulting monetary incentives. Promoted Senior Implementation Manager Nominated Aetna Way Silver Award Experience Senior Implementation Manager 07/2016 Current Company Name City State Mediate coordinate resolution project deliverables implementation related issues guarantee customer expectations met exceeded. Develop execute implementation strategy consistent customer expectations; Ensure strategy administered accordance performance guarantee arrangements. Assist selection implementation staff development training activities; Mentor new staff. Identify gaps recommend enhancements related new and/or existing services workflows based broad view organization; contribute development new updated implementation tools, resources, materials Implementation Manager 04/2006 07/2016 Company Name City State Effectively managed implementation team dynamics provided direction/coaching fellow team members ensuring success overall implementation process; engaged team members follow-through responsibilities tasks. Maintained high level organization strong attention detail accuracy prioritizing large caseload achieve Key Performance Metrics 98.89% quality 99% turnaround; consistently received positive feedback sales partners, coworkers internal constituents. Collaborated developed complex account structures based customers' objectives Aetna's systems, administration reporting requirements. Successfully helped implement Mental Health Parity Health Care Reform benefit changes ensure Aetna remains compliant. Nominated Aetna Way Silver Award devoted assistance. Implementation Specialist 02/2004 04/2006 Company Name City State Precisely installed medical, dental pharmacy benefits mid-size, large specialty accounts Aetna systems applying state federal legislation. Extensive knowledge Aetna systems tools Successfully met quality strong attention detail achieving 99.49% accuracy. Efficiently resolved problems effective communication skills strong interpersonal relationships Implementation Managers, Sales Executives, Account Managers, Drafters Underwriters. Monitored reports daily basis manage large complex caseload. Consistently met targeted deadlines attaining 99.76% precision. Student Teacher 02/2004 05/2004 Company Name City State Designed implemented lesson plans. Organized St.Jude Math-a-thon event students. Successfully applied Responsive Classroom technique ease switch teacher Intern 09/2003 06/2004 Company Name City State Implemented lesson plans grades k-5 various schools classrooms. Taught classes art, music, gym. OTHER Fitness Consultant 09/2000 11/2004 Company Name City State Supervised front desk childcare staff establish productive workflow. Trained new employees effective transitioning old new hires. Promoted fitness consultant 1 year front desk childcare work. Education Connecticut Initial Educator Elementary Certification, K-6, June 2004 Sacred Heart University City State Master Arts Teaching July 2004 GPA: 4.0 Bachelor Science Psychology May 2003 GPA: 3.9 Summa Cum Laude, Psi Chi, Delta Epsilon Sigma Languages Fluent conversational Italian Skills Computer proficient, Salesforce.com, advanced interpersonal communication skills, teacher mentor, project management, adaptable flexible, responsive, analytical, conflict resolution",FITNESS
"EXECUTIVE DIRECTOR Executive Profile Visionary Executive Director excels marketing communication demonstrated ability development results-driven, strategic, comprehensive marketing public relations plans managing levels multiple projects including budgeting administration. Skill Highlights Leadership/communication skills Strategic planning Project management Budgeting expertise Self-motivated Marketing Public relations Print, broadcast, Web, social media communication Core Accomplishments Managing Editor, Academic Varsity: An Informal History Morningside College Interdepartmental Honors Program; 2002, Morningside College Press Keynote Speaker, Quota International Sioux City Annual Eighth Grade Honors Luncheon, March 2006 March 2007 Professional Experience Executive Director May 2013 Current Company Name － City State Responsibilities related Writer/Editor position CHIEF WRITER/EDITOR Responsible writing/editing content organizational publications, including development production public relations materials, Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, educational materials. Example, fall 2014 newsletter, available http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf Maintains updates Web sites coordination volunteer webmaster. Ensures overall message aligns vision, mission, goals center. PUBLIC AWARENESS AND COMMUNITY RELATIONS Oversees development implementation comprehensive outreach, education, awareness programs community, maintains develops relationships community organizations agencies, governmental funding bodies, media, others, represents center community serves primary spokesperson chief liaison local media. Presents regularly community groups organizations work center. See http://www.foothillscac.org/news-events.html examples press releases media coverage. Other major responsibilities ADMINISTRATIVE LEADERSHIP ◦ Reports directly works Board Directors ensure sustainability growth 501(c)3 organization; oversees staff two full-time two part-time persons. STRATEGIC PLANNING ◦ Works Board Directors develop center's strategic plan, policies, procedures; responsible implementation same. FISCAL FACILITY MANAGEMENT ◦ Is responsible ensuring sound fiscal practices line Generally Accepted Accounting Principles (GAAP) 501(c)3 regulations followed; administers center's programs within budgetary provision; provides comprehensive grant management works staff ensure financial program reports funders timely accurate; oversees maintenance facility procurement equipment. PERSONNEL MANAGEMENT ◦ Is responsible recruitment, employment, supervision, professional development, evaluation staff volunteers ensures job descriptions developed, regular performance evaluations held, sound human resource practices place. PROGRAM OVERSIGHT SUPPORT PROGRAM SUPERVISION Supports program staff needed ensures programs operating appropriately alignment vision, mission, goals center. PROGRAM DEVELOPMENT Working Board, maintains shared vision organization appropriate goals strategies achieve mission, provides leadership developing programs organizational financial plans, maintains acceptable standards professional practice center, ensures ongoing accreditation National Children's Alliance. PROGRAM EVALUATION Is responsible evaluation programs overall evaluation center, including ensuring appropriate accurate collection data analysis data. FUNDRAISING DEVELOPMENT In conjunction Board, develops comprehensive fundraising plan secures financial support individuals, foundations, corporations, develops maintains ongoing relationships major donors grant funders, oversees participates fundraising community awareness events. Private contributions increased 71% FY 2015 FY 2014. Executive Director September 2008 April 2013 Company Name － City State Responsibilities related Writer/Editor position MARKETING PUBLICATIONS Oversaw development communications, including Web site content, e-mail social media messages, quarterly newsletter; oversaw conducted event marketing; served managing editor association publications, including oversight volunteer staff writers; wrote policy papers, Web content, news releases, documents needed. COMMUNITY OUTREACH AND ADVOCACY Oversaw policy education, public outreach, social media relations; served public face association; responsible maintaining consistency message branding working improve postdoctoral experience. Successes included limited to: The NPA's recommendations adopted National Institutes Health (NIH), National Science Foundation (NSF), recently, White House Office Science Technology Policy. The NPA garnered attention postdoctoral experience Washington Post, New York Times, leading publications. The establishment International Consortium Research Staff Associations, led NPA representatives United Kingdom, Ireland, South Africa. Other major responsibilities LEADERSHIP Reported directly works Board Directors ensure sustainability growth 501(c)3 organization; oversaw staff two full-time one part-time persons. STRATEGIC PLANNING Worked Board Directors develop association's strategic plan responsible implementation plan; recently, new five-year plan developed 2013-2017. PROGRAM MANAGEMENT Developed programs benefit support association's diverse constituencies leads staff volunteers implementing programs, including limited association's Annual Meeting, annual Board Retreat, events. FUNDRAISING Engaged fundraising activities, included limited fundraising campaigns, grant writing, donor cultivation, worked build culture giving within served community. FISCAL MANAGEMENT Oversaw accounting according Generally Accepted Accounting Principles (GAAP) line 501(c)3 regulations including limited following: grant management; payroll; general ledger; financial statements; development annual budgets. Public Relations Staff Writer January 1999 August 2008 Company Name － City State position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER Oversaw external internal communications, served editor chief writer photographer news releases, alumni magazine The Morningsider, e-newsletter, On Move. ◦ Conducted interviews alumni, faculty staff regular basis. MARKETING Oversaw marketing efforts marketing research, including leading integrated marketing team development production television radio commercials print advertising. Major responsibilities Served president's researcher writer college's strategic plan. Oversaw Office Foundation Grant Development; served college's main grant writer. Successful fundraising included limited to: ◦ Worked closely faculty develop seek funding new programming; example, worked professors mathematical sciences department developing programming writing submitting proposal National Science Foundation's S-STEM solicitation; $600,000 proposal funded February 2009. Served committees task forces assigned president. Major responsibilities Supervised Office Public Relations staff five; responsible ensuring continuation consistent media coverage effective marketing efforts. Served spokesperson college. Established Foundation Grant Development, new office college; served college's main grant writer. Served president's chief writer. Major responsibilities Oversaw external internal communications, served editor chief writer photographer alumni magazine, The Morningsider, e-newsletter, On Move. Oversaw marketing efforts marketing research, including leading integrated marketing team development production television radio commercials print advertising. ◦ Worked closely admissions develop implement marketing campaigns recruiting students; college's enrollment increased 57 percent 2001 2006. ◦ Led marketing efforts College's 2002-2008 capital campaign, including development production publications campaign video; served point person public launch event October 2004; campaign, began goal $20 million 2002, raised $42 million conclusion. ◦ Oversaw redesign ongoing maintenance College Web site, including major redesigns 2003 direction team 20 Web editors thereafter. Managed staff four eight. Assisted special event planning needed. Major responsibilities included writing news releases, copy brochures, articles alumni magazine, writing assigned. Co-Owner/Manager January 1974 January 1999 Company Name － City State Managed business facilities, serving accountant overseeing customer service marketing efforts. Relevant Proficiencies Experienced conducting interviews sensitive, culturally aware manner. Experienced communication written materials. Experienced presenting teaching large audiences (see Education B.A. Spanish 1999 Morningside College － City State US B.A., English (with emphasis writing) Spanish, minor mass communications, Morningside College, Sioux City, Iowa, 1999 M.A. Leadership Bellevue University M.A., Leadership, Bellevue University, Omaha, Neb., January 2008 Languages emphasis writing) Spanish, minor mass communications, Professional Affiliations Working Board, maintains shared vision organization appropriate goals strategies achieve mission, provides leadership developing programs organizational financial plans, maintains acceptable standards professional practice center, ensures ongoing accreditation National Children's Alliance Publications To Hear Child Be Hero Kids Words Hurt, Too NPA Testimony Regarding Status Women Color STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., Taylor, D. ""The Future Science United States: The case supporting 'invisible' researchers."" Johnson Phillips, C. (2008) ""The Advantages Challenges Small, Private Colleges (Master's thesis)."" Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., Pohlhaus, J., Presentations Foothills Child Advocacy Center: Helping Child Victims""; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal Action""; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding Postdoc Match Your Career Goals""; City University New York (CUNY) Career Research Symposium, New York, NY, February 1, 2013. Panelist, Society Association Effort Foster Research Integrity; National Academies Committee Responsible Science: Ensuring Integrity Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch International Consortium Research Staff Associations (ICoRSA), European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data Inform Policy Recommendations Strategic Planning""; Association Institutional Research (AIR)/NSF/National Center Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future STEM Graduate Education Postdoctoral Training""; National Science Foundation (NSF) Directorate Education Human Resource's Division Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding Postdoc Match Your Career Goals""; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue Postdoctoral Community Workshop; organizer session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips Effective Mentoring: Hand-holding Not Required"" ""What Do You Need Your Mentoring Relationships""; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments general postdoc issues, The National Academies (NAS) Committee Review State Postdoctoral Experience Scientists Engineers, Washington, DC, December 13, 2011. Leading Innovation Discovery Workshop; organizer session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends Perspectives: Selection, Training, Support,"" Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee NIH Director); co-presented Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement Academic Career Pipeline,"" Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives Title IX,"" 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs Title IX (Plus: Some Promising Practices),"" 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women,"" National Academies Committee Women Science, Engineering, Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation Social, Behavioral, Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies IDPs,"" Arkansas Science Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience,"" University Florida, Gainesville, FL, September 13, 2010. How NPA Can Help You Maximize Your Postdoc Experience,"" Society Study Reproduction Annual Meeting, co-presenter Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant National Science Foundation Division Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys Successful Postdoc,"" The University South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies Postdoc Experience,"" Brown University Providence, R.I., February 25, 2010. What Makes Successful Postdoctoral Program?,"" Cedars-Sinai Medical Center, Graduate Program Biomedical Science Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies,"" University Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes Successful Training Program?""; National Institute Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs 21st Century, Bethesda, Md., November 2009. NPA's Perspective Core Competencies,"" Group Graduate Research, Education, Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation Optimization Graduate Student Postdoctorate Learning Development, St. Louis, Mo., October 2009. Leadership Styles"" ""Conflict Management,"" NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State Postdoctoral Researcher Today,"" Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know,"" Howard University/University Texas El Paso (UTEP) Annual Institute Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans Postdoctoral Associates,"" National Science Foundation (NSF) Division Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar Principal Investigator Should Know: The National Postdoctoral Association Core Competencies,"" University Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation NPA postdoctoral issues, Postdoctoral Young Investigator Networking Brunch, American Society Nutrition (ASN) Scientific Sessions Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience,"" National Science Foundation, Co-sponsored Division Graduate Education, The Office International Science Engineering, The Division Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys,"" Public Relations Society America (PRSA) Counselors Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International Sioux City Annual Eighth Grade Honors Luncheon, March 2006 March 2007. Skills Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word",PUBLIC-RELATIONS
"EP HIGH SCHOOL ENGLISH AND LANGUAGE ARTS TEACHER Professional Summary Licensed English Teacher K-12 School Administrator experienced designing implementing programs developing curriculum help students achieve academic goals prepare career interests. Skilled creating flexible programming specialized learning experiences embody mission, vision strategic direction educational institution. Skills Student records management Differentiated instruction Classroom management Group individual instruction Conflict resolution techniques Lesson Planning Analytical skills Flexible Adaptable Supervision Interpersonal Communication Work History 08/2018 Current High School English Language Arts Teacher Company Name City State Continually improve instruction ensure academic growth. Collaborate faculty community members improve education provide opportunities students. Record monitor student progress using multiple methods. Effectively communicate administration, parents, students student achievement. Collaboration mentor teacher. Prepare implement lesson plans covering required course topics. Administer assessments standardized tests evaluate student progress. Built learning citizenship skills help personal growth addition increasing academic knowledge. Plan dynamic lessons increase student comprehension books literary concepts. Adapt lesson plans curricula student interests, increasing GPAs student engagement. Complete in-service additional training maintain professional growth. Consult teachers identify adopt successful instructional strategies. Establish appropriate deadlines provide complete instructions reading assignments homework. Work administrators behavioral issues support needs students. Cultivate relationships parents complete support network. Help students develop important learning skills good study habits useful trade school college education. Keep classroom organized, clean, safe students visitors. Plan coursework introduce students important literature. Prepare comprehensive English curriculum multiple classes. Lead interesting diverse group activities engage students course material. Utilize multimedia strategies technology convey information fresh interesting ways. 01/2018 06/2018 School Culture Coordinator Company Name City State Supported establishment positive safe school culture. Oversaw development implementation student supports interventions. Built maintained positive work relationships community-based organizations service providers. Conducted home visits shelters, transitional housing programs, location family's choosing, needed. Supported coordination implementation proactive school-wide behavior management system meaningful incentives. Played active role coordinating school partnerships increase student engagement success. Organized school events town hall meetings encourage community connection investment school culture. Served liaison families facilitate parent education support school culture policies. Facilitated staff training student-teacher relationships, classroom management, school culture. Gathered student staff input focus groups committee work. Was member Social-Emotional Learning Subcommittee PPSD. Accurately monitored analyzed daily student attendance discipline records. Worked close Middle School Deans Students strategically build strong communication, systems, structures enhance school improvement plan. Restorative Justice Circle Facilitator Gilbert Stuart Middle School. Integrated new programs resources reinvigorated existing ones support positive school culture. Led directed staff meetings update cultural diversity plans review statistical information regarding minority experiences performance within school system. Collaborated school leadership team create manage safe, welcoming learning environment students. Researched implemented new initiatives develop school culture. 09/2013 01/2018 Education Advisor Company Name City State Developed relationships GEAR UP students, guide academic decisions, social development, career exploration. Formed maintained professional relationships GEAR UP students, school administrators, community agencies, service providers. Provided workshops college/career awareness life skills. Supported assisted academic, cultural, parental program activities. Assisted collection required forms. Prepared monthly quarterly reports. Coordinated field trips school events weekly. Helped high school students common app financial aid/award letters. Participated professional development program meetings. Office hours available onsite students welcomed come discuss improve grades. Helped students providing targeted interventions based student data. Academic interventions year-round. Assigned lunch duty administration weekly. Participated weekly cluster meetings grade-level teachers. Provided extra academic support guidance. Made weekly phone calls families set in-school meetings grade-level cluster teams. Met low-level learners set individualized in-school action plans student progress based state standards learning goals. Worked school social worker help identify service student's specific academic emotional needs. Was member School Climate Team. Helped teachers administration needed translating. Facilitated classroom workshops help students make good academic decisions growth mindset. Hosted STEM after-school club called Girls Who Code took participating students STEM-related field trips throughout academic year. Improved school attendance interventions school initiates. Worked students 504 plans students IEP's Attended IEP meetings parents special education teachers. Advised counseled parents students meet educational needs enhance academic development. Developed educational plans students build skills required pursue academic career interests. Maintained frequent regular communications families newsletters, social media parent-teacher conferences. Established professional cooperative working relationships maintaining visible accessible presence school community. Chaperoned outside events field trips facilitate student social development. 08/2011 09/2013 Academic Advisor Company Name City State Developed relationships students, guide academic decisions social development, career exploration, help students get ready college. Developed good relationships parents attend minimum 4 home visits month. Served positive role model children. Hosted after-school programs taught students life skills, financial literacy, college readiness skills. Attended academic field trips students enhance knowledge different career choices college. Worked students 504 plans students IEP's. Attended IEP meetings parents special education teachers. Completion grant-funded program grants children scholarship money college. Met deadlines weekly. Tracked recorded data based every student program. Attend extracurricular activities students staff middle school department. Conducted academic advisement services students reoccurring basis maintain educational progression. Provided comprehensive support services encompassing career personal goals student. Education 05/2017 M.Ed Education Administration Providence College City State Graduate Courses: · School Law · Program Evaluation- System Approach School Improvement · School-Community Relations · Supervision Instruction · School Finance · The Administration Leadership K-12 Schools · Curriculum Design Construction · Fundamentals Research · Supervision/Personnel Problems Education · Data Analysis, Technology 08/2014 Teacher Certification Program (TCP) Teacher Prep Program Providence College City State 05/2011 Bachelor Arts Political Science University Of Rhode Island City State Minored African American Studies Woman Studies Accomplishments Recipient Francis Mildred Sullivan Rose A. Coccia Scholarship Fund. The annual distribution Francis Mildred Sullivan Rose A. Coccia Scholarship Fund used provide scholarship grants deserving students enrolled Providence College Masters Education degree program. Presented MEOA conference DREAMing Better Future: Helping Undocumented Students access Higher Education, Oct 2014 Certifications Washington D.C BUILDING LEVEL ADMINISTRATOR CERTIFICATE (12001) Pre-Kindergarten-Grade12 Maryland New Teacher Certification valid 4 years 2018-2022 Affiliations Massachusetts Educational Opportunity Association (MEOA) Board Member since 2014 -Founded 1984, Massachusetts Educational Opportunity Association (MEOA) 501(c)",ARTS
"CONSULTANT Summary Building Design Construction Manager Extensive management leadership successful operations, devising strategies measurably improve corporate profit. Adept acquiring, developing managing building construction projects across wide range project types. Expertise executing Work managing staff accounting. Key skills include Business Development, Building Construction, Estimating, Scheduling, Contracts Negotiations, Building Design Project Management. Experience 01/1996 Current Consultant Company Name － City State Expanded new business opportunities Texas Program Management firm. Developed contacts Owners Architects develop relationships solicit project possibilities. Provided Project Management Cost Consulting Services Owners Architects major Higher Education, K-12, Healthcare Projects. Worked Contractors Construction Managers reconcile Estimates, Schedules Scope Changes. Advised Owners, Developers, Lending Institutions contracting Architects, Engineers, Constructors Subcontractors. Project involvement includes design construction educational, healthcare, apartment complexes, retail, hotels, office, religious facilities. Range project construction costs $250 million. Identified numerous oversights construction error major Austin hotel project. As fast-tracked scheduled project, firm opening date hotel necessary convention bookings. Advised Owner needed corrective measures, realistic costs/ schedules worked developer implement solutions. Secured design/build projects Clients satisfaction hired next projects without competition. This affected thorough cost estimating, scheduling, great project management staff involvement providing up-front information client process. Worked State Texas Emergency Management Disaster Relief coordinate Applicants' efforts FEMA. Developed matrix manage information regarding status Non-Profit Organizations. Advised Applicants solutions corrective measures implement them. 01/1986 01/2001 Principal Company Name － City State Developed new business. Procured Design/Build, Competitive Bid, Negotiated projects. Recruited office project staff. Managed estimating, scheduling operations projects including healthcare, educational, retail, offices, religious, technology facilities. Formulated proposal presentation, contracted architectural/engineering firm design/build major project developed joint venture partnership perform Construction. Client subsequently firm build two additional facilities State. 01/1986 01/2006 Principal Company Name － City State Founded new Architectural firm address projects Clients. Performed numerous projects design/build contracts. Designed, documented developed new projects. Contracted Engineering support documentation. Projects included educational, healthcare, retail, offices, research technology, religious facilities. Designed documented multiple industry projects repeat Clients. 01/1984 01/1986 Branch Office Manager Business Development Manager Company Name － City State Launched branch office major Construction Firm. Developed new business contacts, working existing clients, expanded additional work several projects scope changed business process. Education 1965 Architecture University Houston － City State United States Architecture Post-graduate studies City Planning, University Houston (Houston, TX) Architect, State Texas License #6624 Texas Residential Construction Commission Registration #41143 Professional Affiliations American Institute Architects City Rollingwood, Texas Planning Zoning Commission 1986-1989, Utility Commission 2009-2012, Chairman 2012 Tarrytown UMC, Co-Chair Building Committee 2001-2004, Board Trustees 2004, Chairman. 2005 Volunteer Healthcare Clinic, Board Directors, 2012-Present Skills Architect, business process, Competitive, Consulting, contracts, Client, Clients, design construction, documentation, Engineering support, estimating, fast, office, next, developer, Profit, Program Management, Project Management, proposal, research, retail, scheduling",CONSULTANT
"CERTIFIED NURSE ASSISTANT Professional Summary I motivated individual highly effective communication skills well level-headed health professional remains calm effective extremely difficult stressful situations. I seeking job Medical field Clinical position enable grow knowledgeable professional enhance current abilities. Skills General Administrative Experienced handling escalated phone calls Ability operate multi line phone system Front Office knowledge/General reception skills Proficient scheduling appointments/ Collecting Copays/ Verifying insurance eligibility /Consent forms Experience Epic (EMR system) Proficient patient-focused care Efficient reliable team player Core Competencies: Excellent telephone etiquettes Skilled handling multiple tasks working pressure Quick learner Customer Service Assistance Quality Assurance experience Knowledge medical terminology, medical billing coding Creative strong problem solver Exceptional communication skills MS Windows proficient Medical terminology knowledge Work History Certified Nurse Assistant 04/2009 10/2012 Company Name – City State Identifies/responds critical changes patients reports RN/LVN. Repositions patient maximum comfort hygiene measures gives general hygiene patients. Obtains patients self-report pain taking vital signs reports nurse. Charts vital signs graphic. Observes patient signs discomfort. Makes frequent rounds, answers call lights. Reports changes condition/behavior patient. Prepares room admission/transfer/discharge. Box Office Aide 1. Maintained accurate records patient care, condition, progress concerns. Monitored vital signs, blood pressure pulse. Responded appropriately physical, emotional developmental needs patients. Responded appropriately physical, emotional developmental needs patients. Obtained information clients' medical history, drug history, complaints allergies. Provided pre- post-operative care. Maintained clean, healthy safe environment. Performed clerical duties, word processing, data entry, answering phones filing. Maintained sanitary residents' program rooms. Performed procedures uses equipment delegated licensed professional, including blood draws EKGs. Documents objective data routine aspects patient care. Reported unusual circumstances patients' condition environment. Collects patient specimens data, including vital signs, input/output delegated measurements. Educated patients families infant care, preparation healthy meals, independent living adaptation disability illness. Provided comforting soothing environment. Took advantage opportunities continuing education, quality assurance performance improvement activities. Monitored expiration medical supplies medications. Monitored expiration medical supplies medications. Box Office Aid 01/2007 08/2011 Company Name – City State Alphabetical filing. Answer phone calls regarding performances ticketing. Assist customers questions performances. Office duties copying papers, faxing, packaging mail. Telephone Interviewer. Answered average [number] calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering store ascertain customer wanted needed. Earned management trust serving key holder, responsibly opening closing store. Politely assisted customers person via telephone. Provided elevated customer experience generate loyal clientèle. Effectively communicated supported sales, marketing administrative teams daily basis. Handled daily heavy flow paperwork cooperated accounting departments invoicing shipping problems. Handled daily heavy flow paperwork cooperated accounting departments invoicing shipping problems. Assisted customers food selection, inquiries order customization requests. Developed reputation efficient service provider high levels accuracy. Scored top 10% employees successful resolution issues Investigated resolved customer inquiries complaints timely empathetic manner. Served main liaison customers, management sales team. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Directed calls appropriate individuals departments. Built long-term customer relationships advised customers purchases promotions. Monitored cash drawers multiple checkout stations ensure adequate cash supply. Operated POS system itemize complete average [number] customer purchases. Asked open-ended questions assess customer needs. Learned, referenced applied product knowledge information. Telephone Interviewer 09/2005 05/2006 Company Name – City State Survey Interviewer Bank America Scion. Administer questionnaire written record responses verbatim computer. Entered data databases timely accurate manner. Obtained scanned documentation entered database. Produced monthly reports using advanced Excel spreadsheet functions. Reviewed medical records completeness filed records alphabetic numeric order. Organized forms, made photocopies, filed records prepared correspondence reports. Reviewed updated client correspondence files scheduling database. Identified abnormal test results referred Clinical Laboratory Scientist review. Properly calibrated adjusted malfunctioning equipment ensure precise test results. Education Diploma Medical Assisting 2012 Downey Adult School City State Medical Terminology Basic billing. CPT ICD-9 Coding. Blood draws/Venipuncture Sterilization autoclaving Coursework Laboratory Equipment Calibration Certified Nurse Assistant/Medical Core Program 12 2011 Cypress College City State General Education pre-requisites Nursing Program. Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) CPR AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm N. Orange County Regional Occupational Program Certified Nurse Assistant/Medical Core Program Medical Terminology. Medical Abbreviations. Knowledge Body Systems/ Basic Anatomy Physiology. Certifications Medical Assistant Diploma Certified Nurse Assistant American Heart Association Healthcare Provider (BLS) CPR AED Nonviolent Crisis Intervention (CPI) HIPAA/OSHA Diploma Skills Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written Additional Information ADDITIONAL INFORMATION Available shifts, extended hours weekend assignments.",ARTS
"OPERATIONS MANAGER Professional Summary Excellent time management abilities sound relationship building skills. Able manage effectively levels, strong leadership skills strong financial/analytical understandings. Developed managed monthly yearly budgets Implemented Total Quality Management (TQM) empowered staff maximize growth potentials. Profit/loss statements (graphs) show supervisors (CEO, President) month month statements department and/or company doing, along recommendations done continue improve previous months trends. Managed multiple sites Program development Hire terminations employees Highlights Accomplishments Increase profits increasing billing revenue productivity employees. Improve customer satisfaction education decreasing scheduling conflicts. Decrease loss revenue billing department Working customers payments Educating customers responsibilities pay Improve employee production Decrease amount employee sick time incentive programs Highly analytical healthcare management professional combining 28 years work healthcare proficiency financial management, leadership positive clinical outcomes. Skills Budgeting proficiency Strategic planning capability Analytical thinker Quality improvement competency Promotes positive behavior Accomplished leader Independent judgment decision making Work History 03/2004 02/2008 Operations Manager Company Name – City State Performed business responsibilities Rehab Department Physician group practice. Program development, business growth, customer service. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Led planning achievement goals objectives consistent agency mission philosophy. Recruited, hired, trained coached average 3 new employees per year. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Consistently complied applicable laws regulations ensured facility adhered Medicare Medicaid regulations. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Oversaw private MCR billing, payroll, AP, AR verified proper procedures followed. Developed achieved financial growth goals. Strategically planned methods achieve operational goals targets. Encouraged creative thinking, problem solving, empowerment part facility management group improve morale teamwork. Reviewed customer survey information prioritize areas improvement. Achieved high staff morale retention effective communication, prompt problem resolution, proactive supervisory practices facilitating proactive work environment. Cooperated communicated effectively physicians ensure client satisfaction compliance set standards. Conducted monthly patient case conferences, in-services staff meetings educate staff facilitate good communication. Certified equipment supplies properly maintained quality patient care safety. Identified process improvements day-to-day functioning department. Managed directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates coordinating financial reporting. 07/2000 02/2004 Healthcare Business Director Company Name – City State Implemented business plans growth potential expanding outreach clinics outpatient facilities. Increased awareness hospital outlying population free clinics community education. Led planning achievement goals objectives consistent agency mission philosophy. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed achieved financial growth goals. Strategically planned methods achieve operational goals targets. Introduced, negotiated implemented new projects expand scope engagement. Identified process improvements day-to-day functioning department. 03/1993 07/2000 Business Director Company Name – City State Performed business duties increase revenue higher patient referrals means marketing strategies, decreased debt increased overall profit company could re-sell clinic higher profit. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Interpreted communicated new revised policies staff. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed achieved financial growth goals. 04/1989 02/1993 Business Manager Company Name – City State Led planning achievement goals objectives consistent agency mission philosophy. Established maintained systems safely met residents' needs. Consistently complied applicable laws regulations ensured facility adhered Medicare Medicaid regulations. Routinely collaborated department managers correct problems improve services. 06/1986 02/1989 staff/Business office Company Name – City State Introduced, negotiated implemented new projects expand scope engagement. Established standards selection, promotion termination staff. Facilitated on-going assessment patient/family needs implementation interdisciplinary team care plan. Education 1986 Bachelor Science Business Management/Healthcare University South Alabama City State Business Management 1984 Associate Applied Science Human Services Monroe Community College City State Human Services Accomplishments Ordained Minister Skills business plans, customer service, marketing strategies, profit, Program development Additional Information Community/Volunteer Services Board Member: Greece Historical Society",HEALTHCARE
"MARKETING COORDINATOR Professional Profile Results-oriented Marketing proffesional drives company growth creative innovative marketing strategies. Qualifications Tactical Planning Marketing sales specialist Retail Marketing Organized efficient Advanced computer proficiency (both PC Mac) Customer Relationship Management (CRM) Excellent communication skills Goal-oriented Business negotiation Inspiring team leader Bilingual English Spanish Financial reporting Effective team player Creative Experience Marketing Coordinator Jul 2012 Apr 2016 Company Name － City State Taco Palenque 18 locations (10 cities) Laredo, Cotulla, San Antonio, New Braunfels, Houston, Mission, Edinburg, McAllen, Weslaco Brownsville. ​ Palenque Grill 5 locations (3 cities) Laredo, McAllen San Antonio. Pollo Palenque 5 locations (2 cities) Laredo McAllen. ​ Managed, developed improved schools food courts projetc Taco Palenque branch. Image change Taco Palenque's branch fleet. Customer Relations Management. Creative producer concepts scripst TV radio advertising branches: Taco Palenque, Pollo Palenque, Palenque Grill Tensai Sushi. Conceptual Image Creative al branches. Web content design development Taco Palenque, Palenque Grill Pollo Palenque. New product launching campaigns creative. Consumer trends analysis. Succesfully exceeded sales transactions goals different LTO's marketing campaigns Taco Palenque. Improved store sales increasing ticket avg transactions strategic marketing programs. Lead aditional sales reaching new specific target markets. Coordination campaigns, special events pricing franchisees. Financial analysis, reporting tracking promos special sales Taco Palenque branch. Taco Palenque's Palenque Grill's menu analysis engineering redisigning. Drive-thru impovement project initiative development. Store opening event coordination. Official Voice-over talent Taco Palenque Palenque Grill. Marketing Campaign Manager Oct 2010 Dec 2010 Company Name － City State Created, organized executed ""Un dia de tu salario"" Regional Marketing campaign (4 cities), implementing creative adds, public speechs, media management working conjunction organizations, reaching exceeding collect amount goal. Public Relations Coordinator Mar 2010 Jun 2010 Company Name － City State Sales team leader. (team five) Client relations supervisor. Customer database management. Public Relations Advisor Jan 2010 Mar 2010 Company Name － City State Customer service associate. Client relations. Client database management. Direct sales. Logistics Coordinator Sep 2008 Oct 2009 Company Name － City State Organization development first international rally promoting gender equality, youth Laredos participated. Coordination events projects institute. Digital engagement supervisor. Auditor Apr 2006 Jun 2006 Company Name － City State In charge entire hotel opperation night shift. Reconciling hotel cashier transactions. Reviewing, organizing compiling management reports timely basis. Ensuring accuracy guest billings. Communicating concerns and/or related issues levels management performing guest service agent duties required, including check-in, check-out, switchboard operation reservations. Front Desk Sep 2005 Apr 2006 Company Name － City State Check-ins check-outs walk-ins. Making online call reservations customers. Dealing customer related needs issues. Maintain guest history files guests. Issue safe deposit boxes guests ensure security key. Resolve discrepancies room status report Housekeeping. Maintain complete knowledge times hotel features/services, hours operation, room types, numbers, layout, decor, appointments locations, room rates, special packages promotions. ​ Owner Jan 2005 Jan 2012 Company Name － City State Buy-sell cars, trucks, motorcycles, heavy machinery, among others, I DEALER credential, I access U.S. auctions, buy different places states Georgia, Florida, Oklahoma, among others, addition provide import-export services shipping goods vehicles. Education BBA Marketing Advertising 2010 Centro de Estudios Superiores Royal － City State Mexico Graduated First Class 2006-2010 Academic Achievement. President Alumni Society. Period: 2008-2009. ​Student government representative. Period: 2008-2010. ​ Founder Secretary Royal College Lions Club. Period: 2008-2010. High School Diploma 2005 Instituto Anglo Español de Nuevo Laredo － City State Mexico Personal Information Place Birth: Tampico Tamaulipas Date Birth: Frebruary 6th, 1988 Present Resident Nuevo Laredo Tamaulipas, Mexico. Sex: Male Status: Single Hobbies: Outdoor Sports, running, hunting fishing. Interests Marketing Business Development Advertising Sales Management Public Relations Corporate Negociations Administration Training “Information Management”. “The best service”. Both awarded by: Hotel Hilton Garden Inn Nuevo Laredo ​ ""How talk express properly public"" Presented by: Centro Educativo de Expresion Oral (CEEO) Skills Microsoft Office programs proficiency. Tableau Marketing Software. Basic knowledge Photoshop. Public speaker. ​Voice-over talent. Additional Information Participation forum ""Youth Proposal” Proposal: “Creation Municipal Institute Culture"" (Winner) Organized by: Fundación Colosio AC Nuevo Laredo Logistics Support Hug Ceremony. Organized by: Washington's Birthday Celebration Association (WBCA) Logistics Support Anheuser Bush Parade. Organized by: Washington's Birthday Celebration Association (WBCA) Logistics Coordination Mexican Night: A Presentation Mr. Mrs. International. Organized by: LULAC Council 12. Binational Affairs Logistics Support Regional Municipality. Assistant Director: Mr. Gerardo Lozano Rendón Logistics Support Regional Municipality. Organization: Presidential Logistics",PUBLIC-RELATIONS
"ENGINEERING TECHNICIAN III Summary Engineering Technician extensive troubleshooting, repair, installation background. Thorough knowledge Electrical, Mechanical, Pneumatic computer systems. Self-starter quickly masters new skills systems. Highlights Extensive Troubleshooting repair proficiency Interpretation schematics, blueprints drawings Quick act customer service requests/issues Resolve issues component level Document work performed internal database Proficient AC/DC motor systems theory Electrical Power Generation Data Acquisition systems Red-line documents implement changes Excellent written verbal communication Environmental/ESS Chamber repair Pneumatic system design/repair leak detection Solenoid valve replacement Lock out/Tag out, Arc Flash, Live Electrical ESD certified Labview software PC ESS Monitor repair Customer service-oriented Strong safety awareness Excellent problem solver Strong attention detail Accomplishments Troubleshot repaired test equipment several AOG's (Aircraft ground) satisfy customer (Delta Airlines) demands. Experience Engineering Technician III 07/2013 Current Company Name City State Responsible Test Equipment Maintenance on-site include Production, Repair Overhaul, Engineering Environmental labs. Responds test equipment Service requests TESR/TPM system. Works closely Engineering, Electricians, Facilities, Metrology resolve issues. Areas responsibility include Electrical Power Generation, Cabin Pressure, Fuel/Advance Controls Sensors, Electronics, Environmental Labs. Troubleshoots component level resolve root cause. Troubleshooting/repairing pneumatic pressure vacuum systems. Generator Test Technician III 08/1999 07/2013 Company Name City State Setup perform functional acceptance testing aircraft ground power generators using manual automated test equipment accordance applicable test procedures. Record test data accept reject units use functional test stamps. Responsible troubleshooting test failures component level. Also performs various assembly processes required. Works various specialized test equipment volt meters, ohm meters, power meters, dielectric testers, etc. Completes trouble reports yield tracking logs. Other duties include safety representative Metrology coordinator department. E.S.D. certified meets ISO-9001 standards requirements. Unmanned Aerial Vehicle (UAV) Maintenance Technician 02/1998 08/1999 Company Name City State Performed airframe power plant maintenance forward observing reconnaissance aircraft. Maintained engine proficiency adjusting valves, ignition points, performed highly advanced computer aided diagnostic testing. Inspected airframes structural damage performed high-tech composite repair procedures using precision sanding measuring equipment. Skills include electrical safety explosive ordnance handling. Electrical Power Generation Equipment Repairer Technician 08/1996 08/1999 Company Name Performed maintenance mobile utility precise power generation sets, internal combustion engines. Administered troubleshooting procedures electronic equipment using wiring schematics diagrams. Maintained diesel gasoline engines adjusting valves, carburetors, ignition points, alternators, regulators, solenoids. Performed maintenance services lubrication, oil change, radiator flushes repaired small motor generators. Supplied electrical power numerous field customers. Education Certificates 1998 State •Certificate, UAV Mechanical Technician course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, UAV Maintenance Technician Common course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, Power Generation Equipment Repairer, U.S. Army, Aberdeen Proving Ground, MD completed 1996 •Diploma, Pueblo High School, Tucson, AZ, graduated 1996 Bachelor Science Professional Aeronautics Embry Riddle Aeronautical University City State U.S Completed 2 years Skills Live Electrical, Arc Flash, Lock-Out/Tag-Out, ESD, functional testing, test equipment repair operation, troubleshooting, ISO-9001 standards, electrical equipment operation, Mechanical repair, oil servicing, Power Generation, soldering, electrical component repair, safety awareness, schematics, blueprints, drawings, various testing equipment, equipment/wiring installation, solenoid/valves, PC repair, fabrication, well organized, self motivated, excellent written verbal communication skills,",ENGINEERING
"AVIATION SUPPLY SPECIALISTS Summary To may Concern, With utmost enthusiasm, I would like express interest available position. My interest medical field taken long way given tremendous experience different fields. I believe passion assisting interacting people given strong commitment medical field, patients interest heart makes ideal candidate join team. As candidate, here's I could immediately bring table: Effectiveness, role facility, I also able use abilities knowledge accomplish facilities goal. I always displayed careful approach job duties disciplined passionate. In addition, everything I engaged far driven keen interest dedication. It passion driven every one career decisions thus far. I look forward contributing skills experiences position hope opportunity speak I asset team. Sincerely, Owen B Headman Highly skilled retired United States Army Sergeant 20 years military experience aviation ammunitions supply management. Seeking challenging career opportunity aviation supply administration expertise acquisitions, distribution, accountability effectively applied towards achieving organizational objectives. Highlights Experience Aviation Supply Specialists Company Name Supervised highly technical functions areas aviation supply management include regulating, coordinating, otherwise exercising control organizational supplies, equipment, materials Used automated material management systems conduct initial planning, provisioning, requirement determination, acquisition distribution, ultimate issue consumption, retention disposal Performed mission capability (MICAP) verification, reports processes cannibalization actions. Managed fiscal accounting purchasing procedures ensured compliance Federal Acquisition regulations Managed movement storage aviation unique supplies equipment ensured proper documentation using United States Government specific data entry systems Procured military commercial aviation equipment used expert knowledge aviation supply management ensure proper storage distribution Operated warehouse management systems include interface procedures, asset accounting functions financial budgeting formulation Oversaw handling, storage, disposal hazardous materials ensured compliance regulatory guidelines Conducted Supply Point inventories, researches reconciles discrepancies Monitors status items. Processed local manufacture (LM) MICAPs corrects discrepancies identified GLSC resulting MICAP Enterprise Supply Solution (ESS) reconciliation. Processes issues, kills, rejects management notices, status changes cancellations. Processes Aircraft Document Review (ADR). Manages DIFM listing, validates/updates DIFM listing status processing required transaction necessary. Performs DIFM reconciliation maintenance supply customers ensure verification current status asset location. Conducts physical reconciliation Supply Point monitor verify detail balances, reconcile balance conditions well ensures required transactions processed. Establish, maintain delete bench stocks coordination supported activities. Performs duties assigned. Hazardous Material Handling Company Name Hazardous Material Handling Extensive hazardous materials compliance management experience Excellent familiarity inventory procedures Strong knowledge equipment requisitioning storage Superior knowledge applicable local, state federal safety standards Exceptional field investigative abilities Sound skill comprehensive report formulation High written oral communication skills Outstanding research analytical abilities Assist material unusable waste turned Natural Resources Environmental Affairs Office (NREAO). Identify hazardous material comparison National Stocks Number (NSN) suitable substitute. Provided limited assistance environmental matters applicable operational hazardous material/hazardous waste turn-in requirements. Inspect material conditions recommend preservation, modification, laboratory analysis, disposition. Maintained accurate stock records schedules.Conducted monthly, quarterly yearly inventories warehouse stock.Connected hoses operated equipment move liquid materials storage tanks vessels.Devised short long-range action plans address wide variety municipal needs.Implemented safety surcharge help fund internal contracted public safety services. Ammunition Specialist Company Name Ammunition Stock Control Manager Supervised receipt, storage, issue, preparation ammunition components explosives valued approximately five million dollars Supervised ammunition stock control accounting procedures surveillance within operating organization Conducted munitions inspections tests; performed inspections containers vehicles transporting munitions designated locations Developed implemented organizational guidelines standards ammunitions operations Ensured proper execution organizational combat training requiring use explosives ammunitions Severed distinction United States Marine Corps Army retired Army Honorable rating Maintained 100 accountability ammunitions valued $286 million dollars Joint Task Force United States Honduran military Maintained 100% accident-free record assigned Ammunition Stock Control Manager. Education High School Diploma 1992 Hudson High School City State US Park University City State 81 Semester Hours University Maryland University College City Jp Personal Information Secret Clearance Excellent leadership skills Team building training Microsoft Office proficient Skills Accounting, ADR, Army, balance, Budgeting, Oral Communication, Data entry, Documentation, Financial, Government, Inventory, Materials, Office, ESS, Monitors, Natural, Enterprise, Organizational, Processes, Purchasing Research, Safety, Sound, Stock Control, Unique, written, SalesSoftware: Salesforce.com,TapScan, Public Relations Software, Bacon's Mediasource, Factiva, Desktop Publishing Software, Photoshop, Illustrator, HTML. Additional Information ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building training Microsoft Office proficient",AVIATION
"DIRECTOR OF BUSINESS DEVELOPMENT Summary Healthcare Sales Professional 6 years experience successful Director Sales. Sales experience includes hospice home health management, durable medical equipment (DME), pharmaceuticals. Awarded top performer five consecutive years. Recognized growth development delivering bottom-line results. Specialized connecting clients customers. Develop loyalty referrals utilizing consultative sales, identifying customer needs active listening, education, consistent follow-through. Experienced developing strong detailed sales marketing plans support corporate goals objectives. Update execute sales marketing plan daily, weekly monthly obtain corporate goals objectives. Strong communication skills team member, presenter, trainer. Skillful effective communicating interacting associates, professionals key decision makers. Experience Director Business Development 02/2015 09/2015 Company Name Director Sales Director Sales business line Homecare Hospice Implement sales marketing plans Plains Region. Meet exceed company's overall business plan, census goals financial objectives. This role responsible management leadership Client Relations Executives field Care Transition Nurses hospital system. Developed implemented sales marketing plans company products/service offerings, consistent market analysis, reflecting referral source targets. Develops provides sales training. Understanding Medicare regulations Homecare Hospice. Responsible setting goals based market analysis company overall goals. This position dissolved due company cuts. Director Sales Area Sales Manager 01/2012 03/2014 Company Name City State Working healthcare industry Hospice Home Health Dallas Texas Western Iowa locations. Responsibilities included redeveloping team healthcare professionals promote company. Increase sales revenue territory development training education customers. Communicate directly vice President company sales teams strengths weakness along new business opportunities. Director business development. Develop plan rebuild agency meet budget collaborating referral sources clinical team. Maintain develop growth working Nursing Facilities, Medical Clinics Hospitals. Communicate clearly program referral sources. Managed sales Dallas Texas region Iowa. Senior Provider Relations Manager 02/2003 12/2012 Company Name City State Successfully rebranded company despite stringent budget, building agency eight patients 130 patients one top five Provider Relations Managers. Ranked #1 Senior Provider Relations Manager nation 2005 20011; groomed Regional Sales Director. Top performer Region 6 (Nebraska, Iowa, South Dakota) past five years, maintaining growth Eastern Central Nebraska personally servicing territory 18 counties Nebraska. Build rapport key referral sources, coordinating approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, bereavement counselors, providing training, issue resolution, follow-up support remaining within budget. Develop, plan, present CEU in-service trainings Iowa Western University referral sources, educating people death, dying, hospice benefits end-of-life care person webinars. Manage coach team 10 salespeople, providing marketing strategic sales tools. Responded market need building marketing tool became company's main brochure. Establish annual, monthly, weekly, daily goals, keeping daily log business sources, contacts, leads, consistently following hand-written thank-you notes calls. Address problems, resolutions, wins, marketing tips weekly conference calls region; report sales numbers daily weekly. Senior Account Executive 01/1997 09/2002 Company Name City State Achieved #1 ranking Salesperson Southern California Region within five months maintained 3 years. Developed managed care contracts throughout California. Education Bachelor Science Political Science California State University Bakersfield State Political Science Professional Affiliations Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End Life Community Nebraska Nebraska Hospice Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association Skills agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written",BUSINESS-DEVELOPMENT
"SALES ASSOCIATE Objective To obtain position growing company promoting quality customer service performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable dependable Work Experience 04/2016 Current Personal Trainer Fitness Instructor Company Name City State Suggested exercise modifications individual students avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, Booty Builder class 06/2015 04/2016 Fitness Instructor Company Name City State Taught Dance Fitness, Spin Power. Designed class match skill learning levels participants. Cleaned organized studio group fitness class. 03/2015 03/2016 Vista Representative Company Name City State Helped underemployed, unemployed, undergraduates education Continuing Education programs. Proctored C.R.C Career Readiness Career Testing Helped unemployment filing weekly certification 02/2014 02/2015 Sales Associate Company Name City State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened closed store, including counting cash, opening closing cash registers creating staff assignments well shared product knowledge customers making personal recommendations meet specific need. Educational Background 2012 High School Diploma General Studies Corinth High School City State United States Teach Dance Fitness, Circuit Training, Spin General Studies 2017 Associate Arts Business Administration Accounting Northeast MS Community College City State Business Administration Accounting Skills Cash handling Professional friendly Positive attitude energy Quality customer service",FITNESS
"DIRECTOR OF BUSINESS DEVELOPMENT Summary Dedicated driven sales marketing strategist 8+ years' experience cloud software industry. Proven ability research, develop, implement technical sales marketing plans. Expert technical content development sales collateral effectively reinforces solution benefits. Skilled writer, trainer presenter. Fast learner, works well pressure, committed team success. Highlights DIRECTOR OF BUSINESS DEVELOPMENT, PRIVACY DATA SYSTEMS, LLC Dedicated driven sales marketing strategist 8+ years' experience cloud software industry. Proven ability research, develop, implement technical sales marketing plans. Expert technical content development sales collateral effectively reinforces solution benefits. Skilled writer, trainer presenter. Fast learner, works well pressure, committed team success. skills core competencies Presales Implementation Support Development Marketing Strategies Competitive Analysis, Market Research Development Training Materials Product Positioning Branding Product Demonstrations Development Sales Collateral Public Media Relations Web Print Content Development Client Support (Post sales) Ability listen, understand, relay business needs technical development teams Adobe Creative Suite: Photoshop, Illustrator, InDesign, Adobe Acrobat CRM: Proficiency administration Salesforce Microsoft Dynamics CRM applications including limited customization, reports dashboards, data import/export Planning/Organization Exemplary planning organizational skills, high degree detail orientation Innovative problem-solver generate solutions using creativity past experience Resourceful efficient project manager Skilled wearing many hats thinking outside box Experience Company Name Director Business Development 07/2007 09/2015 Previous Director Sales Marketing Privacy Data Systems, LLC software development company provides SenditCertified patented cloud-based secure communications platform. SenditCertified provides encrypted messaging large file transfer, eSignatures, cloud-based encrypted storage, biometric authentication delivered via web, desktop mobile apps, MS Outlook integration, customized API/web services. Contribute development refinement company's vision strategy Support overall process company management growth new business channels Liaise department heads implementation company's strategic operational plans Develop, review, report business development's strategy, ensuring strategic objectives well understood executed team Ensure efficient effective marketing advertising planning Perform market analyses, research competitive landscape Develop manage strategic sales opportunities Management VAR/MSP sales channels Management inside outside sales resources Design administer company's CRM system (Salesforce) including reporting, dashboards, custom applications data management. Director Franchise Sales 01/2003 12/2007 Corporate Atlantic Region, Help-U-Sell Real Estate Assisted Regional Director management large 9-state region Oversaw executed marketing potential franchisee candidates Managed consultative sales process initial inquiry close Utilized technology increase efficiency sales process. Company Name 09/1996 05/1999 Analyzed product need company-wide individual-store basis Allocated merchandise units based intricate sales criteria Inspected incoming merchandise quality control Worked collaboration purchasing team professional skills Communications Exceptional listener communicator Effectively conveys information verbally writing Highly analytical thinking talent streamlining complex work processes Talent locating analyzing online information market data. Education Bachelor Science May 1996 Texas A&M University Interests 2007-Present Youth Rec. Cheerleading Coach Allen Sports Association 2010-Present League Director Allen Sports Association Board Additional Information community involvement 2007-Present Youth Rec. Cheerleading Coach Allen Sports Association 2010-Present League Director Allen Sports Association Board Skills Adobe Creative Suite, Adobe Acrobat, Photoshop, advertising, API, benefits, Branding, business development, competitive, Competitive Analysis, Content Development, creativity, CRM, Client Support, data management, Illustrator, InDesign, DIRECTOR, marketing plans, Market Research, Marketing Strategies, marketing strategist, marketing, market, Media Relations, messaging, Microsoft Dynamics, MS Outlook, works, communicator, organizational skills, outside sales, Positioning, presenter, problem-solver, processes, purchasing, quality control, Fast learner, Real Estate, reporting, research, Sales, software development, strategy, strategic, technical sales, trainer, Training Materials, vision, writer",BUSINESS-DEVELOPMENT
"MEDIA SUPPORT SPECIALIST Professional Summary I've working Technical Support field last 4+ years honing professional skills well applying personality lead work directly senior level clients. This involved traveling across country installing hardware/software; well training/supporting clients high stress environment television broadcast/automotive industries. I looking specific position, company promotes internal growth, rewards hard work, place people happy work at. Skills Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN Skills Team liaison Conflict resolution Data management Client Facing Personality Network Setup Hardware/Software Troubleshooting HelpDesk Support Client assessment analysis Emergency Support Root Cause Analysis Strong verbal communication Self-motivated Work History Media Support Specialist Company Name 02/2017 05/2018 Daily Tasks Inspect, configure, deploy new upgraded personal computer equipment according defined plans. Travel client locations across country training products installation media hardware. Respond end-user calls promptly apply proper operation equipment software. Install, set up, repair, replace network computer hardware/software. Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations. Minor experience Active Directory, System Administration. Perform network cabling installation, testing configurations using networking testing equipment termination tools. Collaborate computer network support staff solve complex computer connectivity problems. Maintain enforce various forms IT documentation, including software licensing, HW inventory more. Worked liaison development team sales cater products clients/end users. Provided quality assurance software implemented changes based user habits feedback. Documented tracked analytics software usage create profiles customers better engage current/future clients. Minor experience formatting creating web technologies JSON/XML. Accomplishments Worked client feedback software developers implement new features became standard future software releases. Developed new methods acquiring hardware reduce costs half. Launched products largest metro markets United States (NYC, DC, Philadelphia ect). Migrated documentation previous administrations web server updated hosting service. Redline Automotive Merchandising. Technical Support Specialist Daily Tasks Compose develop routine detailed internet listings using web based software Maintaining accurate detailed contact records clients Ability establish priorities, work independently, proceed objectives without supervision Establishes communications regular basis company manager and/or staff clients Answer telephone calls emails, review messages, return phone calls timely manner Manages inventory systems clients data Training new employees daily tasks, concepts automotive industry Reviewing others work meet company standards meet goals. Go-to contact large scale clients Acted liaison developers clients Experience FTP communication functions. Accomplishments Assisted migration previous data management system newly developed system. Recruited trained staffs since promoted Managerial/ Tier 2 positions. Reshaped training tools accommodate remote workforce. Intern Company Name 02/2013 05/2013 Daily Tasks Daily office tasks, including file management, labeling, setting appointments meetings Active use Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use research skills pertaining legislation, grant opportunities, best management practices Recording minutes/notes various internal/external meetings Proof reading various documents inconsistencies errors Development comprehensible summaries reports Accomplishments Participation development DCNR's 2014 Outdoor Recreation Plan Published thesis Motivating Youth Recreation Outdoors. Education BA Political Science Indiana University Pennsylvania City State 2013 Honors: Graduated Cum Laude 2013 Dean's list Fall 2012 Spring 2013 semesters GPA: 3.39 Coursework: International Law Legislative Process Journalism Mass Media American Foreign Policy Research Methods Political Sci State Local Political System Political Systems-Mil Strategy Public Speaking Judicial Process Fund Military Science Comp Govt II: Non-West Pol Systems Thesis: Motivating Youth Recreate Outdoors Accomplishments Worked client feedback software developers implement new features became standard future software releases. Developed new methods acquiring hardware reduce costs 30% Launched products largest metro markets United States (NYC, DC, Philadelphia ect). Assisted migration previous data management system newly developed system. Recruited trained staffs since promoted Managerial/ Tier 2 positions. Reshaped training tools accommodate remote workforce.",DIGITAL-MEDIA
"FINANCE MANAGER Executive Profile Administrative professional offering excellent communication computer skills. Meets deadlines works high level multicultural awareness adaptability. Skill Highlights Extensive knowledlge Real Estate programs Management Experience, Multitasking Extensive Customer Service Problem Solving Experience Proficient Quick Books, Act, Microsoft Outlook. Microsoft Office Project management. Professional Experience Finance Manager June 2015 Current Company Name City State Manage finances Quick Books Budget planning, reconciliation accounts, accounts receivables payables. National Sales Director National Rehab Supervisor September 2013 July 2015 Company Name City State Supervised coordinate evictions eviction attorneys faciltated cash keys negotiations and/or sheriff lock outs supervise coordinated Rehab investment properties nationally gathering, reviewing bids work orders construction bids. Coordinated agents nationally purchases sales investment holdings. Review negotiate listing purchase contracts outlined investors Advise investors current property activity prob!ems occurred resolution. Maintain national pool real estate agent interviewing, hiring discharge process. Review process accounts payable vendors sending accounting appropriate paperwork. Acted office manage Lake Arrowhead branch, processing payroll, keeping office supplies maintaining office machines maintaining service accounts. Executive Vice President September 2000 July 2013 Company Name City State Oversaw daily office operations staff 3 employees. Prepared distributed payroll staff 3 direct reports. Composed drafted outgoing correspondence reports directors Maintained website weekly newsletter. Oversaw inventory office supply purchases. Complied annual recommendations next fiscal year budgets. Processed accounts receivable accounts payable. Negotiated vendors order maintain inventory office supplies. Managed hundreds accounts receivable accounts local, State National dues. Coordinated travel arrangements, flights, hotels, transportation meeting registrations course registrations Directors attending State National meetings Created expense reports, budgets filing systems. Frequently used word processing, spreadsheet, database presentation software. Reconciled processed expense reports 12 internal field personnel. Coordinated vendor demonstrations assisted contract negotiations industry programs tools Distributed company-wide announcements, booked conference rooms coordinated catering monthly member development forum annual installation. Researched, proposed implemented vendor services decrease costs organization. Distributed company-wide announcements, booked conference rooms coordinated catering annual staff development forum. Processed facilitated pro standards complains grievance hearings Greeted visitors entering office, determined nature purpose visit directed appropriate destination. Human Resourses Executive Assistant April 1999 September 2000 Company Name City State Led comprehensive safety training 23 staff members. Educated advised employees group health plans, voluntary benefits 401(k) retirement plans. Developed facilitated new-hire orientations. Conducted employment verifications investigations. Facilitated criminal background check process new hires. Managed aspects leave administration, including employee notifications, disability programs health benefits. Processed workers ompensation unemployment claims. Assisted team building initiatives overall support maintenance organizational culture employee morale. Processed payroll maintain employee payroll benefits database. Admissions Office Executive Assistant May 1998 April 1999 Company Name City State Managed facilitated new student orientation. Maintained transcripts students teachers certification records Assisted financial aide department Assisted career counseling department Tracked department expenses supplies Orchestrated aspects graduation ceremonies. Education High School Diploma 1979 Lakewood Sr. High School City State Licensed Real Estate Agent Certified Pro Standards Administrator Served 8 years product development advisory board Skills accounting, accounts payable, accounts receivable, Attention detail, benefits, Budget development, budgets, Strong interpersonal skills, contract negotiations, contracts, counseling, Critical thinking, database, product development, filing, financial, hiring, inventory, team building, meetings, office, negotiations, newsletter, office machines, organizational, payroll, personnel, presentation development, QuickBooks, Real Estate, safety, sales, spreadsheet, staff development, Time management, transportation, travel arrangements, website, word processing",FINANCE
"ENGINEERING INTERN Professional Summary A Computer Science junior Lynchburg College understanding problem solving work way situation. Using life skills I learned I attained Eagle Scout rank, highest boy scouts given small percentage scouts. Experience Company Name June 2015 August 2015 Engineering Intern Designed worked building information modeling (BIM) AutoCAD MEP throughout entire work-cycle extreme time crunches. Creating functional ethernet, pneumatic, electronic controls confidential client. Assisted installation pneumatic controls system large confidential development outside Charlottesville, VA. Worked field Indian Head Military Base, MD collecting outfall locations later analysis reduction. Company Name June 2014 August 2014 Engineering Intern Created edited AutoCAD drawings US State Department, Arlington National Cemetery, Jefferson Island, MD. Using Autodesk Inventor, recreated company's patented Reverse Osmosis Multi Element Module (ROMEM) high level detail, well rendering numerous images using Autodesk Showcase. Researched, Acquired, Built, Configured Enterprise Server replace firm's antiquated system. Specifications: Intel Xeon E5-2620 2.0 GHz, Processor MSI X79A-GD45 Plus, Motherboard Windows Server 2012, OS 8x 8 Gb G.Skill Ripjaws Z series 240-pin DDR3, RAM 3x Seagate Barracuda 2 Tb SATA 6.0 Gb/s 3.5"", Internal hard drive Seagate Barracuda 3 Tb SATA 6.0 Gb/s 3.5"", Internal hard drive Cooler Master V8 GTS, CPU cooler Wiring testing VAV (Variable Air Velocity) boxes installation Intelligent Room Sensors Sprint, Reston Va. Researched acquired numerous technical items help improve company's efficiency. Assisted acquiring connecting Industrial Wireless Network Bridge connect company headquarters network new remote office building network. Company Name July 2012 January 2014 Insider responsible taking customers orders resolving problems experienced Papa Johns. Tossed made pizzas customer's specifications. Helped manage small number employees create friendly efficient working environment. Software C++ Autodesk Inventor, AutoCAD (2009,12,15,16), 3Ds Max, Python. Education Lynchburg College 2017 Data Structures Analysis C++ Python *Mathematical Theory Computer Science Computer Science/ Minor Sports Management Micro Macro Economics Computer Science/ Minor Sports Management Micro Macro Economics Oakton High School 2013 Diploma Engineering/STEM Award Engineering/STEM Award Interests Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station cheered runners half way point Eagle Scout project December 2012 This project I planned, managed, executed receive Eagle Scout rank. My project community food drive involved setting collection center, sending flyers, well placing door-to-door. The collection food came around two tons food Community Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals send need, sent Haiti Assistance League Northern Virginia© 2008-2011 Assisted volunteer work aid local assault victims transporting supplies materials bought made volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Personal Information Less 2% boys enter Boy Scouting program achieve rank Eagle Scout. Requirements obtain rank include earning least 21 merit badges, involving different skills may take months complete. Also continually demonstrating Scout Spirit Boy Scout Oath Law, service, leadership. This includes extensive service project Scout plans, organizes, leads, manages. *I received multiple honors awards sports. Ranging captain lacrosse teams Additional Information HTML Java Programming Activities Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station cheered runners half way point Eagle Scout project December 2012 This project I planned, managed, executed receive Eagle Scout rank. My project community food drive involved setting collection center, sending flyers, well placing door-to-door. The collection food came around two tons food Community Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals send need, sent Haiti Assistance League Northern Virginia© 2008-2011 Assisted volunteer work aid local assault victims transporting supplies materials bought made volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Less 2% boys enter Boy Scouting program achieve rank Eagle Scout. Requirements obtain rank include earning least 21 merit badges, involving different skills may take months complete. Also continually demonstrating Scout Spirit Boy Scout Oath Law, service, leadership. This includes extensive service project Scout plans, organizes, leads, manages. I received multiple honors awards sports. Ranging captain lacrosse teams Skills Proficiency C++, AutoCAD, AutoCAD Inventor, Python, Linux, Xcode, Visual Basic, MS Word, MS Powerpoint, Programming MS Excel",ENGINEERING
"ACCOUNT EXECUTIVE Profile Innovative senior account executive thirteen years experience managing coordinating client relations seeking position leverage education experience build successful business partnership. Quick flexible response changing market conditions new technologies relation corporate goals standards. I proven background information technology, spent hundreds hours training learning aspects IT environment effects companies sizes. My ability learn quickly work well independently makes value company I would work with. Expertise includes information technology, distribution, logistics, sales, public relations, marketing/advertising, contract negotiations. Core Qualifications Proficient Microsoft Office Suite products, Lotus Notes, Outlook, Sales Certifications Apc, Symantec ,VMware, HP ,Microsoft, IBM 1 Page Professional Experience 01/2010 Current Account Executive Company Name － City State Initiated, built developed relationships clients primary source hardware software defined territory. Responsible sourcing, bidding delivery equipment overseeing sourcing Channel distributors ensure meet clients budget time maintaining profitability channel partners. Source products services channel distributors. Negotiate quantity pricing channel distributors. Establishing relationships key partners Submit applications new distributors Insight Maintain strong background electronic commerce, spend management technology initiatives. Understand negotiating interests Insight client. 01/2006 01/2009 Banking Sales Representative Company Name － City State Managed built client relationships high net worth clients. Conceptualized researched, implemented several pilot programs insure profitability Charles Schwab Co Charles Schwab Bank. Partnered Financial Consultants multiple branch locations drive business growth capitalize new revenue bank. Implemented variety new business development client acquisition programs significantly. Promoted field representative/banking credit specialist banking sales representative. Designed realistic credible market forecasts successfully closed $17 million new business 2008. 01/2005 01/2006 Senior Account Executive Company Name － City State Directed oversaw team 10 Account Executives. Executed several responsibilities; including reviewing loan submissions, collaborating appraisers processing team insure seamless experience client. Functioned loan consultant help problematic clients refinances purchases. Networked real estate agents, brokers, law firms, collectors referrals new business. Solely handled extensive amount paper work insure proper guidelines met underwriting. Worked federal state programs including FHA/VA loans, independent grants, federal housing grants. Systematically underwrote full loan packages including comprehensive reviews. Awarded 10 million high flyers club award. 01/2002 01/2005 Territory Manager Company Name － City State Effectively managed sales territory identifying competitive market opportunities building strategic relationship CTX partners. Collaborated internal teams utilized accurate timely quarterly forecasts guarantee proper execution sales process. Underwrote full loan packages conducted appraisals vendors ensure appropriate value property type. Served outside sales representative performed door-to-door selling mortgage brokers secure new loan packages. Established grew territory ground up. Worked faced paced environment minimal supervision. Had adapt constant change sales targets goals. Serviced range companies small businesses large corporations. Earned numerous sales promotions surpassing monthly yearly sales goals. Championed president's roundtable 2002 2003. Education Bachelor's Degree Sociology Sociology Psychology Eastern New Mexico University Sociology Sociology Psychology S Ave K, Portales, NM 88130 Interests Humane Society Phi Kappa Psi Fraternity Skills banking, budget, competitive, hardware, consultant, credit, client, clients, delivery, electronic commerce, Financial, grants, HP, IBM, law, Lotus Notes, market, Microsoft, Office Suite, Outlook, negotiating, new business development, outside sales, Page, pricing, real estate, selling, Sales, strategic, supervision, Symantec, type Additional Information AWARDS AND HONORS Woodrow Wilson Leadership Award ACTIVITIES Humane Society Phi Kappa Psi Fraternity",BANKING
"CONSULTANT Accomplishments Worked Teach India conducting regular classes under-privileged children part CSR program OSC Services. Student Co-ordinator ILS Free Legal Aid Society years 2010-2012. Experience Consultant 04/2013 Company Name Asset Finance Drafting legal documentation necessary cross-border aircraft financing leasing transactions, particular emphasis clients based Asia Pacific region involving major global financial institutions, operating lessors investment funds. My experience includes acting clients commercial financings, operating leasing, aircraft sales, asset backed securitization portfolio sales financings. Co-lead Cape Town transactions support team comprising 6 India qualified lawyers including transaction management, team management providing subject matter expertise. Senior Executive Compliance 01/2012 03/2012 Company Name Acting in-house counsel preparing legal letters notices drafting vetting service agreements, non-disclosure agreements, digital marketing partners engagement agreements, broker agreements, intermediary agreements, procurement agreements, employment contracts, licensing agreements etc. Extending opinion advises host operational, regulatory legal issues concerning business operations. Also responsible preparing agendas board meetings, preparing analysis reports, departmental summaries, performance summary company drafting communications required management company. Managing correspondence regulatory authority: drafting replies show cause notices, maintaining record communications, managing response submissions insurance regulators circulars notifications. 16 May -14 June 2011 LAKSHMIKUMARAN SRIDHARAN, Mumbai Legal research Finance Act viz. Importation Services Taxation various Services, Operating Lease, Finance Lease reversal Cenvat Credit. Preparing first draft legal opinions appeals Appellate Tribunal. 18 April 14 May 2011 KHAITAN AND PARTNERS, Kolkata A team three interns associate involved study legal formalities complied foreign listed company willing establish office India. This involved extensive research Companies Act, Competition Laws Securities Compliance Laws, Securities Exchange Board India Reserve Bank India Acts, Rules Guidelines Tax Treaties. It involved relevant case study finally drafting roadmap documentation establishing business India. The final leg internship involved drafting standard documentation various legal filings permissions company's incorporation documents taken tailored amendments execution Senior Associates Partners. 10 May 28 May 2010 VAISH ASSOCIATES, Gurgaon The internship involved legal Research Company Law, Joint Venture rules, Mergers Acquisitions laws Securities Exchange Board India Regulations finally preparing presentation required filings, permissions, disclosures minimum eligibility criterion. 05/2008 06/2008 Company Name Delhi. Mr. Singh member committee consultants Indirect Tax Reforms. The internship involved assisting team qualified stakeholders research preparing report Value Added Tax provisions proposed Goods Service Tax Bill studying identifying provisions existing legislation impacting ease business well identifying areas provision Act simplification light existing jurisprudence. Education Post Graduation Diploma Cyber Laws 2010 Asian School Cyber City GPA: 1st Prize Raghvendra Phadnis National Essay Writing Competition organized ILS Law College, 2009. *1st Rank Cyber Laws 1st Prize Raghvendra Phadnis National Essay Writing Competition organized ILS Law College, 2009. *1st Rank Diploma Human Rights Law 2009 ILS Law College GPA: Awarded Certificate Appreciation 1st LexTech pan Asian Law Technology Essay Writing Competition contemporary techno-legal issues organized Gujarat National Law University. Human Rights Law Awarded Certificate Appreciation 1st LexTech pan Asian Law Technology Essay Writing Competition contemporary techno-legal issues organized Gujarat National Law University. 63.16 Qualifications Board/University Institute Marks BSL LLB (V Years Aggregate) Pune University I.L.S. Law College Class XII C.B.S.E ITL Public School New-Delhi 89.2% Class X C.B.S.E ITL Public School New-Delhi 88.8% Interests First Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal Volleyball, intra-school Sports Meet-2005 Second Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare information given complete correct best knowledge. Sugandha kumar Publications Article published topic ""Microfinance Institutions: A Cost Benefit Analysis"" LEXWITNESS, February 2012 issue page 37. *Article published topic ""Trading Activity CENVAT Credit Rules"" LEXWITNESS, August 2011 issue page 41. *Article published topic ""Child Soldiers victim Armed Conflicts War crimes: issue related International Humanitarian Law"" also topic ""Custodial Interrogation And Human Rights"" Abhivyakti, College Annual Law Journal, 2010 *Presented Paper topic ""Online Transactions Consumer Protection Issues"", Student Teacher Seminar organized ILS Law College 18 February 2010. Additional Information Awards Achievements *College Researcher, Runners-up Team Lex Novitas National Moot Court Competition, V M Salgaocar College Law, Goa 2011. *Runners-Up You(th) Speak South Asian Youth Peace Meet (Paper Presentation Competition), Symbiosis Institute Media Communication, Pune, 2009-2010. First Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal Volleyball, intra-school Sports Meet-2005 Second Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare information given complete correct best knowledge. Sugandha kumar Skills business operations, C, contracts, Credit, clients, documentation, Drafting, Finance, financing, financial, funds, insurance, Law, legal, legal Research, letters, Managing, marketing, meetings, Mergers Acquisitions, Exchange, office, procurement, research, sales, Securities, Tax, team management",ADVOCATE
"SENIOR COMPLIANCE OFFICER Summary Banking professional 8.5 years experience banking strong knowledge banking products, services procedures, especially KYC/AML/CFT/OFAC/Global sanctions/FATCA compliance sphere, help company achieve goals mitigating risks. Skill Highlights Excellent verbal written communication skills strong interpersonal skills; Strong analytical research skills; Excellent team player, strong leadership abilities team building skills; Dynamic self-motivated; Creative result-oriented; Excellent organizational, project management planning skills; Ability work well pressure; Adherence deadlines; Detail-oriented, multitask; Reliable, responsible, conscientious, easy-going; Demonstrated initiative creativity problem solving; Fast learner, eager self-improvement. Computer Skills Proficiency personal computers pertinent mainframe systems software packages, including MS Office Suite, AML/OFAC monitoring software. Languages English (fluent), Russian (native), Belarusian (native), French (intermediate level (DELF B1), German (basic knowledge). Professional Experience Company Name March 2013 September 2015 Senior compliance officer AML/CFT; International Sanctions Compliance (mainly OFAC, FinCEN, European Union, Her Majesty's Treasury (HM Treasury), United Nations, others); Sanctions lists management, downloading installing; The Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, Suspicious Activity Reporting requirements knowledge; KYC/EDD/PEPs procedures; Using work Accuity, LexisNexis, WorldCompliance, WorldCheck, DowJones AML/CFT/KYC/Sanctions compliance solutions; AML Risk Assessment, revising work-with-clients' risk; Processing/Analytics/Investigations AML/CFT/KYC/Sanctions screening alerts customer transaction level; Suspicious money laundering operations detection, monitoring analysis reviewing alerts generated automated monitoring system, sources; Surveillance, account monitoring investigating High-risk accounts transactions; Effectively communicating obtaining information account officers order support conclusions customer activity reviews; Preparing narrative comments summarize results reviews support decisions regarding activity analyzed; Where appropriate, referring unusual suspicious activity requiring action supervisor; Suspicious Activity Reports (SARs) writing, OFAC reporting; Analysis development automation AML/CFT/KYC/Sanctions compliance screening processes/business processes; Contacting foreign financial institutions, business correspondence, inquiries/investigations processing (English, Russian); AML/CFT/KYC/Sanctions training courses/presentations/consultings bank staff; Other duties special projects assigned. Company Name July 2008 November 2012 Senior specialist International payments department Working SWIFT system; Processing authorizing customers' payment orders SWIFT system; Payment investigations; Surveillance, account monitoring investigating High-risk accounts transactions; Relationship management authorization (RMA) processing foreign financial institutions; Processing authorizing customers' payment orders BISS (Belarusian Interbank Settlement System, analogue US Automated Clearing House (ACH)), payment investigations; Familiarity Federal Reserve Bank settlements (Fedwire), Clearing House Interbank Payment Systems (CHIPS); Processing authorizing treasury deals, Letters credit (L/C), trade-financial operations, foreign exchange transactions, interbank deals, others; Controlling bank's correspondent account balances, working obscure sums; Financial monitoring customer's incoming outgoing payments; Working claims, complaints; Reporting Department Head; Contacting foreign financial institutions, business correspondence, inquiries/investigations processing (English, Russian); Other duties assigned. Company Name June 2007 June 2008 Loan specialist Retail banking loan department Consulting customers banking products, loans; Customers attracting, detection client needs; Carrying negotiations customers, promotion bank services; Selling additional services products; Undertaking due diligence relation clients; Analysis assessment customer's creditworthiness; Preparation documents examination Credit Committee bank initiation process final approval; Control correctness completeness customer's credit files formation; Working credit delays, preparation reports; Working customers' inquiries, claims, complaints. Company Name September 2005 June 2007 Personal banker/Teller Retail banking department Internship externship; Consulting customers banking products; Customers attracting; Carrying negotiations customers, promotion bank services; Selling additional services products; Processing short-term long-term deposits; Cashier transactions services, withdrawals; Recording money movements bank database; Preparation reports; Insurance services; Western Union transfers; Currency exchange, collection; Working customers' inquiries, claims, complaints. Education International University ""MITSO"" (http://international.mitso.by/) 2010 Bachelor's degree International Economic Relations Management City Belarus Minsk state college services industry (http://kso.minsk.edu.by/) 2006 College degree Banking finance City Belarus",BANKING
"INTERNSHIP Professional Overview experiences collecting analyzing data statistical methods, familiar R SAS programing, great knowledge experiment design, sampling techniques documents management. strong skills communication, group-working work-planning. Core Qualifications Strong knowledge SAS, R SSPS programming Excellent research skills Microsoft Word, Excel, PowerPoint Excellent quantitative skills Team leadership Organizational planning Leadership/communication skills Customer-oriented Education University Missouri 2015 Master Science Statistics City State The United States President Chinese students' scholars' association 3.7 GPA Coursework practical statistical models, data analysis 1, 2, 3, statistical software data analysis, introduction probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development statistics. SAS advanced license Thesis/Dissertation Projects: A. Time: 2014 January 2014 Match Title: relationship mathematical grade seventh grade grades primary school. Brief process: use linear model fit transformed variables data getting rid useless columns, choose significant variables form final model based persuasive diagnostic values. Achievements project:the mathematical grade seventh grade significantly influenced reading, counting logistic ability first second grade primary school. B. Time: 2014 May 2014 August Title:bike rental prediction Brief process: construct regression model use different statistical method, find powerful model decided finding least error rate, decide variables significantly enough build model. Achievements project: use Lasso make regression, gives least error rate use almost original data set, saves lot time deal original data set. C. Time:from 2014 September October Title: Classify Song Release Period Brief process: construct classification model classify specific song year year 1986 based 90 attributes single song 6480 songs. Achievements project: use Multivariate adaptive regression splines build model based final classification model, conclude song 1986 depends mostly artists create them, secondly properties tagged famous music website finally properties track. D. Time: 2014 November 2014 December Title: predict lightening strikes July based records January June. Brief process: first cluster original data based lightening strike records moisture records method K-mean Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM find best model predict strikes happen. Achievements project: use K-mean clustering method based moisture data form cluster use neural network better way prediction get smaller MSE, lightning strike direct relationship soil moisture level climate indices. E. Time: 2014 November 2014 December Title: predict daily stock price Netflix Inc. Based historical daily price records. Brief process: use GARCH model fit transformed data finally choose GARCH plus ARMAR model make forecasting. Achievements project: model find trend future stock appropriate time buy piece stock. Experience Company Name May 2014 August 2014 internship City State Main tasks job: 1.Collect, enter analyze stock prices: collect useful data enter database correct classification way, use statistical methods analyze based R programming. 2.Predict future trend different stocks divide different category: use time series methods predict trend 3.Write summary report: use statistical methods analyze data R write performance evaluation report based quantitative facts. 4.Customer service: answer phone call solve customers' problems reception job front table. Also offer instruction stocks choose new clients. 5.design questionnaire get feedback Company Name May 2013 August 2013 internship City State Main tasks job: 1.data collection entering: collect financial data classify correct table items. 2.Write summary report: use statistical methods analyze data R write performance evaluation report based quantitative facts. 3.Customer service: answer phone call solve customers' problems reception job front table. 4.inventory control: keep record number materials keep track way in. 5.arrangement business trip: book hotel, arrange schedules day, keep track budget business trip. Company Name November 2012 March 2013 internship City State Main tasks job: 1.data collection entering: collect financial data classify correct table items. 2.Write summary report: use statistical methods analyze data R write performance evaluation report based quantitative facts. 3.Customer service: answer phone call solve customers' problems reception job front table. 4.Meeting preparation: prepare documents need meeting, make sure participants come, prepare PowerPoint slides arrange meeting room. 5.Introduce production customers: introduce financial products suitable client persuade buy. Fellowships Awards 1.merit certificate award excellent grade top 10% Time: spring semester 2014 2.merit certificate award excellent performance position leader executive department Chinese students scholars association university Missouri. Time: Fall semester 2014 3.merit certificate award excellent performance position vice president Chinese students scholars association university Missouri. time: Fall semester 2014-2015 4.Merit certificate award excellent performance position president Chinese students scholars association university Missouri. time: spring semester 2015",BANKING
"HEALTHCARE CONSULTING PROJECT ASSOCIATE Professional Summary Demonstrates exceptional professional agility adding value quickly role. Effectively anticipates responds non-static clinical, operational financial demands. Proven consulting analytical expertise physician practice management, revenue cycle medical device, supply biopharm market. Collaborative partner leading global health company sales teams. Leader strategic market expansion operational growth. Known unquestionable interpersonal skills passion teaching, developed robust education programs. Dual US-EU citizen compelled language global markets. Education Training May 2013 Select One Health Information Technology University Texas City State USA Health Information Technology Executive Education April 2010 Master Health Administration Graduate School Public Health University Pittsburgh City State USA April 2008 B.A Communication Rhetoric University Pittsburgh City State USA Certificate Professional German Graduated Magna Cum Laude August 2005 Intensive Language Studies Die Neue Schule City State Germany GPA: Magna Cum Laude Accomplishments More More Awarded coveted post graduate administrative fellowship upon Master Health Administration completion Skill Highlights Microsoft Excel, Word, Power Point, Visio Access NextGen Electronic Practice Management Super User NextGen Electronic Health Record End User PolicyTech Vantage Analytics Valify Purchased Services Analytics PeopleSoft Financials Supply Chain Management Lawson Supply Chain Management Professional Experience 10/2013 Current Healthcare Consulting Project Associate Company Name City State Oversee data analysis support cost savings management strategies Recommend non-labor cost reduction savings based cross-functional business analysis Manage operations clinical perioperative work streams Lead team meetings presenting client deliverables executive leadership groups Build consensus among key decision makers support project implementation Engage appropriate clinical stakeholders evaluate approve product conversion Negotiate medical supplier, manufacturer contracted services agreements Leverage partnership group purchasing organizations (GPO) maximize contract access Interpret financial data, stakeholder preferences clinical evaluation information Facilitate commodity standardization collaboration system supply chain Write audience specific communications product service changes Create clinical education copy product implementations conversions Navigate client databases extract analyze financial, purchasing health data Facilitate strategic account partnership client, supplier vendor relationships Develop comprehensive guidelines client transition planning Design custom development programs educate internal client resources Balance projects accommodating multiple client needs Accomplishments Develop client specific value analysis reporting methodologies Support identification implementation $30M clinical interventional initiatives Validate $20M financial savings (including diagnostics pharmacy initiatives) Implement financial enhancement models revenue cycle process change optimization Lead sustainability reviews ensure clients continue realize implemented savings Slash $30M annual recurring non labor expenses. 06/2010 06/2011 Administrative Fellow Company Name City State Participation MSO services including billing cycle revenue management, call center services, provider credentialing, practice assessments vendor management Centralize Program Registration Benefits Assistance department using root cause problem solving strategies Perform community analysis serve outreach coordinator aligned organizations Open two pediatric clinics including preparation, purchasing, set-up go-live Manage business operations two-provider pediatric clinic Create execute electronic fax solution pilot streamline clinical communication eliminate resource waste Coordinate prenatal tours across 7 pediatric clinics capture pediatric women's services growth potential Manage medical services requests across clinics, billing, program registration, patient experience navigation Write, manage monitor front office policies, procedures compliance. 06/2011 05/2013 Director Clinical Support Company Name City State Responsible overall quality accuracy clinical front office functions Practice acquisition new clinics including project management, staff assignment, purchasing go-live Primary liaison billing, finance, credentialing operational procedure issues 28 clinics Oversee training, application adherence front office program initiatives Plan lead quarterly front office program registration workshops 100 attendees Hire train front office personnel Produce financial dashboards practice administrators medical directors Write training guides Centex System Support Services Confluence Conduct NextGen EPM implementation, testing end-user training Oversee leave approval NextGen ADP 36 physicians mid-level providers across 10 clinics Manager business operations 7 direct reports family medicine clinics lab Lead patient safety clinical competence initiatives successful Joint Commission re-accreditation Accomplishments Manage daily clinic collections reporting process change eliminate zero-tolerance financial errors Restructure front office new hire orientation curriculum improve employee satisfaction retention Define corporate scheduling collections policies increase front office collections 11% Design Explorative Technology Front Office Workflow Redesign pilot reduce encounter cycle time improve workflow Establish University Texas Health Information Technology partnership coordinate clinical observations/practicums. 05/2009 05/2010 Administrative Resident Company Name City State Reconcile physician contracts measure clinical productivity bonus allocation. Design mid-level provider clinical rotation program database support tracking recruitment efforts. Collaborate administrative leadership develop cost savings initiatives identify opportunities in.divested business units, corporate real estate facilities management. 03/2009 05/2009 Contractor, MHA Candidate Company Name City State Analyze current marketing situation collaboration among executives, staff, external stakeholders. Apply marketing concepts identify appeal target market long term acute care consumers. Create marketing plan expand referral base, form strategic alliances focus personal selling. 02/2009 05/2009 Contractor, Pilot Immersion Program Company Name City State Identify current appointment process challenges residents using flowcharts project management tools Redesign computer access request process system users reduce throughput time increase trainee satisfaction Apply Six Sigma concepts streamline nurse educators' suite increase capacity eliminate waste Skills acute care, administrative, go-live, streamline, ADP, Balance, Benefits, billing, business analysis, business operations, call center, contracts, conversion, cost reduction, client, clients, data analysis, databases, database, facilities management, family medicine, fax, finance, financial, focus, Front Office, functional, German, Health Information Technology, leadership, marketing plan, marketing, market, meetings, access, navigation, optimization, patient safety, perioperative, personnel, policies, presenting, problem solving, project management, purchasing, quality, real estate, recruitment, reporting, selling, scheduling, strategic, strategic alliances, supply chain, user training, vendor management, Workflow, workshops",HEALTHCARE
"CHIEF ADMINISTRATIVE OFFICER Executive Profile EXECUTIVE DIRECTOR Experienced, performance-driven executive record providing leadership strategic planning, program design implementation, performance measurement employee engagement. Action-driven senior management executive 10+ years measurable results improving operations, building collaborative relationships, developing high performing staff effectively managing budgets. Visionary leader change-agent consistently spends time employees encourage learning promote continuous improvement results value-added customer service. Tactful diplomatic representative respected ability engage develop strong working relationships diverse constituencies. Executive broad cross-functional leadership experience across core business functions including strategy, human resources, finance, marketing, technology. Effective communicator relationship-builder gathers shares information effectively across management, department, discipline levels fosters collaborative spirit, consistently achieving excellent results. Strategic Planning Change Management Performance Management Diversity Inclusion Employee Engagement Training Mentoring Budget Planning Continuous Improvement Team Building Strategic Partnerships Communication Customer Experience Financial Management Leadership Facility Management Professional Experience Company Name September 2013 Current Chief Administrative Officer City State Serving Chief Staff, direct overall strategic planning implementation, policy development, organizational development, resource allocation (fiscal, administrative, staff) School Information. Led effort transition key finance human resource functions shared services center. Initiated strategies improve diversity applicant pools staff positions achieving 15% increase applications under-represented minorities. Initiated organizational review development five-year strategic human capital plan. Originated changes annual goal setting process facilitate coordination collaboration among functional units improve alignment unit individual staff goals school-wide goals. Oversaw build occupation new facilities accommodate growth programs services. Serve member American Library Association Accreditation Task Force. Company Name November 2012 September 2013 Director Strategy Business Performance City State Drive use performance metrics, process improvement employee engagement structural reform, innovation better customer service. Overall responsibility developing strategy, managing business performance, facilitating internal external partnerships. Directed implementation transformational change projects including department-wide inspection process improvement project. All projects delivered schedule within budget scope. Developed vision, strategies standards department's Voice Customer program. Led performance measurement, employee engagement, process improvement change management efforts focus enabling innovation, reducing waste improving customer service. Initiated creation recruitment selection model improve diversity applicant pool recruit talented people fit department's customer focused culture. Led implementation Salesforce CRM track manage economic development relationships activity. Company Name April 2012 November 2012 Director City State Set strategic direction led implementation statewide service process optimization efforts. Identified best practices tools assessing process improvement projects, eliminating waste streamlining services. Hand-picked Governor's Office support Michigan's Good Government Center Excellence. Led development vision, strategies standards service process optimization efforts. Managed reporting resource support 100 transformational change projects. Developed training program leading 54 employees earning Lean Green Belt Certificates. Company Name September 2009 November 2012 Business Resource Technology Manager City State Directed development, implementation ongoing delivery business process improvement, performance measurement technology initiatives. Envisioned developed strategy drive performance measurement business unit. Facilitated process improvement, strategic planning focus group events multiple state agencies. Led strategic effort reduce cost integrating modernizing IT systems. Initiated process improvements resulted $105,000 annual savings. Company Name August 2004 September 2009 General Manager City State Plan, organize, manage operations Upper Peninsula State Fair including administrative oversight operation MDARD's Escanaba regional office. Provided leadership gubernatorial appointed board strategic planning strategy implementation. Saved 15% key services negotiating several multi-year contracts vendors. Created new products services drive 20% increase revenue. Recruit, hire train 100 seasonal temporary staff annually. Received Community Foundation Delta County Big Hitter Award creating Upper Peninsula State Fair Foundation enable charitable giving opportunities. Company Name February 2002 August 2004 Assistant Store Manager City State Promoted direct lead day-to-day management hardgoods sales departments. All departments achieved leadership key performance metrics across entire retail channel. Full P L responsibility division $40 million annual sales. Initiated sales training program resulting 22% increase sales per transaction. Conceived led initiative improve warehouse inventory location accuracy. Results included increase location accuracy rate 55% 95% $500,000 decrease inventory shrink losses. Redesigned seasonal merchandise planning reporting process Cabela's adopted best practice al retail stores. Company Name June 2000 February 2002 Department Manager City State Hired direct lead team sales associates responsible producing consistent positive sales performance day-to-day management specific department. Full P L responsibility department $6 million annual sales. Received Cabela's Outstanding Leadership Award Customer Service Excellence Award. Hired, trained managed customer-focused team 32 staff; five staff promoted 2 years. Selected store manager mentor coach new underperforming department managers; helped several managers improve sales customer service performance. Education Baker College Master Business Administration Finance City State Finance Michigan State University Bachelor Science Fisheries Wildlife City State Fisheries Wildlife Professional Affiliations Certifications Lean Leadership, University Michigan College Engineering, 2014. State Michigan Certified Lean Process Improvement Consultant, 2009 Interests Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste Chelsea Event Committee, Chelsea, MI, 2013 2015. Grand Knight, Saint Louis Guanella Council Knights Columbus, Chelsea, MI, 2012-2014 2000-2002. President, Escanaba Area Catholic Board Education, Escanaba, MI 2005 2008. Member, Board Directors, YMCA Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA Delta County, Escanaba, MI, 2007 2008 Allocation Team Member, United Way Delta County, Escanaba, MI, 2007-2008. Skills administrative, budget, business process improvement, change management, coach, contracts, Customer Service, delivery, direction, finance, focus, functional, goal setting, Government, human resource, innovation, inspection, inventory, Leadership, managing, mentor, Office, negotiating, optimization, organizational development, organizational, policy development, process improvement, producing, recruitment, reporting, retail, sales, sales training, Salesforce CRM, store manager, strategy, strategic, strategic planning, vision, reducing waste Additional Information Community Outreach Volunteerism Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste Chelsea Event Committee, Chelsea, MI, 2013 2015. Grand Knight, Saint Louis Guanella Council Knights Columbus, Chelsea, MI, 2012-2014 2000-2002. President, Escanaba Area Catholic Board Education, Escanaba, MI 2005 2008. Member, Board Directors, YMCA Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA Delta County, Escanaba, MI, 2007 2008 Allocation Team Member, United Way Delta County, Escanaba, MI, 2007-2008.",AGRICULTURE
"WEB DEVELOPMENT COORDINATOR Highlights Adobe Photoshop, Acrobat, Dreamweaver *Content Management Systems (CMS) *MS Office (Word, Excel, PowerPoint, Outlook) *Quark Xpress, Interactive Designer Accomplishments National conference presenter, Health Care Internet Conference: Leading Digital Transformation, Nov. 2014 National conference presenter, Health Care Marketing Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best Class Award CentraCare web site, 2013 Graduate, St. Cloud Area Chamber Commerce Leadership Development Program, 2007 Producer credit 1999 Telly Award-winning Aegis Award-winning video project, ""Renae's Story"" Writer/creative director/producer credits four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits six Lake Superior Ad Club (American Advertising Federation) Citations Excellence, 1995-97. Experience 01/2012 Current Web Development Coordinator Company Name － City State Direct strategic development CentraCare Health web properties Consistently deliver rewarding user experience (UX) web-based content, services features Develop social media strategies manage content assets social platforms Actively monitor, evaluate report web analytics; assess successful measures implement changes Collaborate executives, leadership staff achieve best class digital content services Spearhead efforts launch consumer-focused, health wellness blog Implement new online features promote physicians medical staff Create educational materials conduct software training staff Manage, inspire motivate web department staff ongoing enhancements digital footprint. 01/2000 01/2012 Web Marketing Specialist Company Name － City State Directed implemented health system web initiatives Built maintained close relationships health system leaders/stakeholders web-related projects Evaluated recommended content features health system web site Measured increased web site traffic Successfully managed development guided launch key consumer-focused web features, including online appointment requests, prescription refills bill payment Acted executive leadership's goal transparent quality pricing data, became first Minnesota publish data web site. 01/1997 01/2000 Marketing Specialist Company Name － City State Developed, implemented evaluated integrated marketing advertising strategies hospital key departments/product lines. Managed directed marketing efforts, special events, educational programs promotional activities. 01/1996 01/1997 Special Events Promotions Coordinator Company Name － City State Developed coordinated special events promotions agency clients. Prepared marketing proposals budgets. Managed coordinated creative department projects production efforts. 01/1994 01/1996 Associate Creative Director Company Name － City State Developed targeted marketing strategies creative direction agency clients. Managed coordinated production efforts. Provided award-winning copywriting ad campaigns, articles, promotional brochures, newsletters targeted campaign materials agency clients. 01/1993 Sales Consultant Company Name － City State Promoted, sold increased market share national product lines distributed company. Coordinated educational trade show events. Served liaison product manufacturers customers. Education 1997 Master Arts degree Communicating Arts mass communications University Wisconsin-Superior － State GPA: GPA: 3.9 Communicating Arts mass communications GPA: 3.9 1992 Bachelor Science Mass Communications broadcast international studies Bemidji State University － City State GPA: Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Mass Communications broadcast international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Professional Affiliations Talented digital content manager 20 years experience success across marketing communications discipline. Highly skilled web content development, SEO, web analytics, emerging media digital marketing, well traditional marketing communications strategies. Proven leader connecting key audiences desired products, services information. Keen understanding health care industry operations practices. Skills Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles",PUBLIC-RELATIONS
"SENIOR EXECUTIVE CHEF Summary Utilize extensive experience food service industry contribute skills knowledge management position industry leader. Experience Senior Executive Chef January 2012 Current Company Name － City State Manage provide leadership culinary training 23 direct reports Worked budgeted costs effective menu planning Received gold scores sanitation, safety compliance audits Demonstrated hands-on leadership skills training staff development Implemented branded foods marketing program retail Introduced use sustainable products, local produce farmers markets Created special per diem menus conference center increasing catering sale. Executive Corporate Chef January 2008 January 2012 Company Name － City State Collaborated Corporate RD/RN creating implementing upscale guest dining room room service menus. Led culinary team implementation support corporate strategies opening new properties special events. Developed workplace safety sanitation training schedule culinary associates dining room servers. Received Top percentile silver chair training state health department audits. Executive Chef Event Consultant January 2004 January 2008 Company Name － City State Laison Chicago Board Realtors consulting planning special events Planned private parties fundraisers various government organizations dignitaries Created catering menus targeting specific lifestyle demographics Hired, trained counseled culinary server staff 25 Initiated program vendors wine tastings culinary workshops. Executive Chef GM January 1995 January 2003 Company Name － City State Managed café conference center staff 12 culinary associates. Worked editors publishers various magazines foodservice hospitality industry. Test Kitchen culinary content R&I magazine. Conducted culinary seminars product cuttings vendors. Executive Chef Assistant Manager January 1993 January 1995 Company Name － City State Managed Chicago style food court, utilizing local vendors (Vienna Beef, Connie's Pizza, Diana's Bananas, Poppies Dough, etc). Catered functions special events NBC, affiliates building tenants. Appeared regularly ""Coffee Cam"" NBC morning news Opened lobby Kiosk grab go concept barrista station increasing outside sales. Executive Sous Chef Production Manager January 1988 January 1993 Company Name － City State Performed essential duties lead chef executive dining rooms conference center. Monitored Q A ingredients finished products. Led culinary team opening new cafeteria food court varied ethnic theme cuisine concept stations. Education Associate Arts Culinary Arts 1985 Washburne TradeSchool － City State United States Culinary Institute America Hyde Park － City State United States Associate Arts Illinois Benedictine University － City State United States Culinary Institute America Greystone － City State Skills compliance audits, concept, consulting, content, special events, fame, government, leadership, leadership skills, marketing, outside sales, retail, safety, seminars, servers, staff development, workshops",CHEF
"CORPORATE ACCOUNTANT Summary Over 15 years increasingly responsible experience general accounting, budgeting reporting, fixed asset management, project management, payroll income tax preparation, database administration. Eager acquire position prestigious organization, I actively participate enhancement education, professional experience, skills become positive feature company. Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Highlights *SPC4 -B Co. 192nd Support Battalion (76P10) Logistics experience 1989-1992 *Acquaintance SAGE, BANNER Financial, Infoview, SAP R3, SAP Business 1, FAS 500, QuickBooks, Labor Trak, Ceridian, Paychex ADP payroll systems, MAPICS (SyteLine-manufacturing), Vertex (taxes), Outlook, Word, Excel, Power Point, Lync Pro-series software. Analytical reasoning Account reconciliation expert Budget forecasting expertise General ledger accounting *ISO9001 QMM Auditor, Crosby Certify knowledge full spectrum leadership imperatives skills Accomplishments ERP Implementations ADP (Payroll) SAGE FAS (Fixed Assets) Syteline (Manufacturing Experience Corporate Accountant Jan 2011 Jun 2015 Company Name － City State Implemented fixed assets internal controls create depreciation schedules, files, monitor capital expenditures ensure projects completed within budget time frame stipulated. Accountable fixed assets capitalization, depreciation amortization. Fixed assets software implementation Project Lead, research software companies, compare contrast different options suitable company's needs. Payroll-HRO module implementation support, set conferences calls, prepared implementation presentation; training, prepared written progress reports management Create process procedures various aspect accounting aligned company guidelines. Responsible analyze general ledger accounts ensure financial statements accurate reliable. Review P L accounts compare current prior year calculate budget decision making. Reconcile balance sheets account ensure adjustments properly posted. Reduced closing time monthly quarterly close 35% implementing new consolidation procedures.Restructured analyzed software deficiencies improve budget reporting.Aligned financial activity regulations GAAP.Revised streamlined inefficient work procedures automation software. Senior Accountant/Analyst Jan 2010 Jan 2011 Company Name － City State Responsible prepare several reports as; Operating expense report, Sales report, Revenue, COGS analysis report compare prior month prior year data decision making. Prepare Gross Profit Inventory elimination (GPIE) report ensure report proper information financial statements per GAAP company standards. Managed capital non-capital projects; prepare fixed asset capitalization, fixed asset cycle count, review impairment, retire assets needed related activities. Responsible create account reconciliation metric monitor improves process. Assisted Cost Accountant inventory management, annual cycle count, reconciling inventory data adjustments. Prepare AP payment package audit invoice possible errors. Confirm month end Inter-company balances ensures amount reported BOFC agrees balance. Review accounts receivable aging possible past due maintain communication customers. Post reconcile daily cash transactions. Accountant Jan 2003 Jan 2010 Company Name － City State Performed general accounting duties; prepare journal entries, balance month end closing transactions, monitor inter-company transactions confirmed balances month end, prepared account analysis report reconciliations per company standards. Participated new ERP implementation, Sarbanes Oxley processes preparation AP, Payroll, fixed assets sales tax procedures. Prepare monthly headcount report, Payroll Added Cost (PAC) analysis report manager's decision making. Responsible prepare monthly year-end schedules assist controller preparation company's budget financial statements. Fixed Assets Reorganized fixed assets files, cycle count assets properly record new assets ensure fixed assets accordance general ledger FAS system. Monitored projects, account balance maintain communication project manager per company GAAP regulations. Prepared monthly, quarterly, semi-annual annual sales taxes 35 states. Processed Annual Property Taxes prepare 1099 forms. Improved payroll process, ensure time card information process timely accurately fashion. Accounts Payable Team Lead- Reorganized department, improved supplier company communication, reduced vendor phone calls processing resolving invoices issues timely manner. Monitor vendor data master duplication possible fraud. Financial institution Accounting Clerk Jan 2000 Jan 2003 Company Name － City State Managed downsize account reconciliation balance 83 .75 million dollars open balances. Processed non-sufficient funds checks, ACH, wires. Reconcile 15 bank accounts, including FED account. Analyzed costs revenues project future trends. Financial institution Accounting Clerk Jan 1998 Jan 2000 Company Name － City State Reconciled bank accounts cleared .75 million open items. Monitor FED account discrepancies. Processed non-sufficient fund checks, ACH monitor Puerto Rico Orlando transactions. Maintain communication Puerto Rico Orlando Branches. Education Graduate Diploma Business Administration Universidad 2009 Metropolitan University － City State Business Administration Universidad Bachelor Science Accounting 2007 Universidad del Turabo － City State Accounting Languages Bilingual (English Spanish) Skills ISO9001, Team Lead, Logistics, MAPICS, Excel, Outlook, Power Point, Word, Works, QuickBooks, SAGE, Sales, SAP, SAP R3, Sarbanes Oxley, self-starter, Spanish, SPC4, Vertex, Ceridian, ADP Improves process, Fixed Assets Administrator, Project Lead, Account Reconciliation Skill, Payroll Budget Proficiency, Capital Expenditures Inventory Management, Communications Skills, Decision making, Financial Statements Analysis, Research Skills, Fast learner,",ACCOUNTANT
"SALES TRADING INTERN Professional Summary 5+ years management operational experience built strong people skills common sense Experience entrepreneurial, process improvement growth management • Substantial exposure business cultures North America, Europe, Asia (China, Singapore South Korea) • Understanding various business elements: people, operations, sales, marketing, finance legal inter-dependence Work Experience Company Name July 2009 Sales Trading Intern City State Worked directly Senior Managing Directors Associates firm assisting introduction Prime Brokerage Service, LCG Primeview. Provided asset market analysis, conducted cold calls communicated directly domestic international high net worth clients. Reviewed merger prospectuses provided daily Current Events summaries. Researched particular assets order help shape sales pitches brokers. Company Name July 2008 Investment Banking Intern City State Worked directly Senior Managing Directors Associates firm assisting Senior Portfolio Managers client relations account management. Researched particular assets order help shape sales pitches Associates. Prepared business plans, business pipeline, business summaries, performed routine office tasks. Attended Shareholder Meetings Senior Managing Directors. Company Name July 2007 Associate City State Company Name July 2006 City State Education Hampden-Sydney College 2010 Bachelor Arts Economics Commerce City State United States GPA: GPA: 3.3 Member Sigma Chi Fraternity Member Society '91, Student Leadership Program Interests Additional Information ACTIVITIES *Member Sigma Chi Fraternity: Rush Committee, Social Committee 2008-Present *Member Society '91, Student Leadership Program 2009-Present *Captain Ridgewood High School Basketball Team 2005-2006 Skills account management, Banking, business plans, Calculus, Corporate Finance, clients, client relations, Economics, Equity, Financial, Financial Accounting, Financial Modeling, Forecasting, Managerial, Managing, Managerial Accounting, Market Analysis, Meetings, Money, office, Prime, sales, Venture Capital",BANKING
"SENIOR ACCOUNTANT FINANCE CONTROLLER Summary Aim work progressive organization growth oriented position gives enough scope sharpen skill accordingly latest demands time work towards growth organization To seek challenging avenues where, knowledge experience matches organization's growth continue achievement organizational goals betterment career prospects. Highlights MS-Word, MS-Excel. Windows. Internet Software Hardware tally peach tree manual accounting leadeship Well knowledge Complete ERP system Working closely Accounting modules per business rules. Ample knowledge basic computer applications use full day-to-day office administration Created maintained efficient communication system within assigned department, across departments. Well knowledge various accounting software's Accomplishments Title study working capital management Client ULCCS Private Limited (45 Days Duration 2012) Description The project entitled “A Study working capital management” study various aspects related company peer groups,which includes fund holding statement, income statement, balance sheet key financial ratios. A variance analysis done know financial performance company. Experience Senior Accountant Finance Controller Nov 2013 Aug 2015 Company Name Responsible safeguard company's revenue ensuring products services well marketed existing clients Covered type concerned duties include data entry Bank reconciliation, debtors creditors reconciliation Keep company documents data confidential Handling petty cash book Managing accounts receivables payables Review accounts statements periodically Maintaining payroll Invoicing LC Preparation Invoice Factoring Payroll administration salary employees,in tally excel. Internal Auditor Feb 2010 Jul 2011 Company Name Performs administrative clerical duties Ensures adequate monitoring supplies materials required, ensured proper inventory Responsible safeguard company's revenue ensuring products services well marketed existing clients Ensure suppliers parties paid time Covered type concerned duties include data entry Bank reconciliation, debtors creditors reconciliation Review accounts statements periodically Maintaining payroll Keep company documents data confidential Handling petty cash book Maintenance accounts file, ensuring accuracy completeness Managing accounts receivables payables Co-ordinate banks. Assistant accounts clerck/Document Controller Jan 2008 Jan 2010 Company Name － State In charge recording filling personal data every staffs Bank Maintenance accounts file, ensuring accuracy completeness Managing type files Handling petty cash book Covered type concerned duties include data entry Bank reconciliation, debtors creditors reconciliation Review accounts statements periodically Prepared supporting documentation auditing whenever customers auditors required. Education M.COM Master commerce) commerce 2013 madras university － City State india affiliated madras university 2013,chennai,india.(distance education),and specialised commerece. MBA finance marketting 2013 karpagam university college － City State India successfully completed 2011-2013 batch,specialized finanace marketting. B.com(Bachelor commerce) commerce 2010 calicut university － City State India specialized commerece. Accounting software's Certifications proffessional accounting 2009 IPA － City State INDIA GPA: GPA: 7.2 GPA: 7.2 MBA Certifications Diploma Business Proffessional Programmer ('O'level) Duration :1 Year Platform windows Under Certified Doeacc society Govt Of India- Business professional programmer('O'level) (Under AICTE-DIT Scheme) Description The objective course programming computers solving problems. Title :Microsoft Office Duration 6 Month Platform windows Description Completed Office automation including ms-office excel Title: Professional accounting Duration 6 Months Platform windows Accounting practice Practical Accounting Certified CPA (in IPA vatakara). Description Complete Manipulation accounting softwares manual accounting Languages English, Malayalam,hindi Tamil, (Read &Write) English, Arabic, Hindi, Malayalam. Personal Information Date Birth: 14-05-1987 Marital Status :Engaged. Permanent Address Rabiyas house, Vatakara-beach (PO), kozhikode, kerala-676506. Nationality :Indian. Languages Known: (Speak) English, Malayalam,hindi Tamil, (Read &Write) English, Arabic, Hindi, Malayalam. Current Location Doha Qatar Driving Licence Indian Passport No J1888069. Visa status yearly work visit Qatari Id No 28735642209 Additional Information Highly Committed Positive attitude Self Confident Dedicated Diligent worker Result oriented given time Adaptable environment Carries Valid indian Driving Licence Ability face challenging responsibilities. Strong positive attitude quick adaptability flexibility work. Self-starter seeks new challenges responsibilities. Ability work independently part team professionals levels Skills Academic, Accounting, Accounting software, accounts receivables, administrative, auditing, balance sheet, Bank reconciliation, basic, book, clerical, Hardware, computer applications,clients, data entry, documentation, ERP, ERP 9, filling, financial, inventory, Invoicing, Managing, materials, MS-Excel, excel, ms-office, Microsoft Office, Windows, MS-Word, office administration, Office automation, payables, Payroll, PEACH TREE, Peachtree, Programmer, programming, Read, recording, Scheme, type, variance analysis",FINANCE
"BUSINESS DEVELOPMENT MANAGER/STAFFING MANAGER Professional Summary Innovative Manager seeks position offering opportunities new professional personal challenges. Self-starter positive, can-do attitude driven learn, improve succeed. Over 10 years proactive indirect diverse recruiting staffing experience. Education Training 2003 Bachelor Science Health Science option Health Management Marketing California State University Hayward － City State United States Skill Highlights Staffing management ability Proven patience self-discipline Relationship team building Staff training development Critical thinking proficiency Compensation/benefits administration Skilled negotiator Account management Excellent written verbal communicator Enthusiastic team player Problem solving Billing Attention detail Recruiting selection techniques Proficient communicator Contract review Cold calling Hiring recommendations Interviewing Strategic planning Multi-tasking ability Skills Proficient Microsoft Word, Excel, PowerPoint, Access Outlook Express. Optimizer, WFX, Stafferlink, Healthtrust, Bullhorn. Maintaining active databases various hospital proprietary software technology systems. Professional Experience 08/2006 Current Business Development Manager/Staffing Manager Company Name － City State Manage full cycle staffing, recruiting, maintain database clients applicants aligned business opportunity market recruitment, staffing, placement Responsible job postings, hiring, interviewing, training new employees. Generate new accounts implementing effective networking content marketing strategies. Manage budget forecasting, goal setting performance reporting accounts. Negotiate rates cut costs benefit corporate partnerships Demonstrate knowledge HIPAA Privacy Security Regulations. Conduct reference background checks job applicants. Developed creative recruiting strategies met anticipated staffing needs. Communicate duties, compensation, benefits working conditions potential candidates. Contact job applicants inform application status. Work Director Nursing Human Resource Directors ensure healthcare organization able support business growth. Coach counsel employees regarding attendance performance; mediate employee disputes complaints. Respond Onboard new employees time reporting payroll systems Manage payroll time attendance systems. 05/2003 08/2008 Staffing Coordinator Company Name － City State Created maintained absentee calendars, agency nurse schedules staff meeting minutes. Maintained confidential personnel files, licensing CPR compliance records. Develop computerized schedules assigned nursing units based established staffing patterns, policies, approved employee preferences, managers' requests. Revises adjusts unit schedules needed consultation nurse managers. Proactively adjusts allocates core, registry, float nursing personnel provide adequate coverage clinics inpatient areas strategically meet real-time staffing requirements cost-effective manner 05/2003 08/2008 Staffing Manager Company Name － City State Manage full cycle staffing, recruiting, maintain database clients applicants aligned business opportunity market recruitment, staffing, placement Responsible job postings, hiring, interviewing, training new employees. Generate new accounts implementing effective networking content marketing strategies.Manage budget forecasting, goal setting performance reporting accounts. Negotiate rates cut costs benefit corporate partnerships. Demonstrate knowledge HIPAA Privacy Security Regulations. Conduct reference background checks job applicants. Developed creative recruiting strategies met anticipated staffing needs. Communicate duties, compensation, benefits working conditions potential candidates. Contact job applicants inform application status. Work Director Nursing Human Resource Directors ensure healthcare organization able support business growth. Coach counsel employees regarding attendance performance; mediate employee disputes complaints. Respond Onboard new employees time reporting payroll systems Manage payroll time attendance systems.",BUSINESS-DEVELOPMENT
"SUBSTITUTE TEACHER Skills Outlook, Excel, Word, PowerPoint, QuickBooks OneNote Experience 09/2016 Current Substitute Teacher Company Name － City State Design learning environment meet educational development objectives. Responsible classroom schedule, subject matter, selection materials media, development learning activities documentation plans. Establish positive relationships students, parents, fellow teachers school administrators/staff. Provide regular feedback parents regarding work behavior class. 09/2015 04/2016 Maintenance Technician Company Name － City State Managed 100+ lots ensured maintenance requests fulfilled timely matter. Maintained electrical, plumbing landscaping. Informed management potentially dangerous electrical equipment faulty instrumentation. Recommended new equipment maintenance procedures facility manager. 04/2012 06/2014 Sales Associate Company Name － City State Enthusiastically conversed customers purchase needs available products. Inquired buying experience, item preferences future purchases. Tracked inventory prepared promotions setting displays, adding signage, retagging merchandise. Recommended appropriate items direct lead customers selections. Education Training Bachelor Arts Business Administration Management Eastern Oregon University － City State Business Administration Management Skills buying experience, documentation, inventory, selection materials, Excel, Outlook, PowerPoint, Word, plumbing, QuickBooks",TEACHER
"SENIOR WARRANT OFFICER ADVISOR Summary A dedicated experienced Personnel Manager, Education Administrator, trained Blackboard development, technical writing, Graduate level platform teaching, flight instruction. Works well people levels organization, including stakeholders, customers, outside vendors. Self-motivated, innovative, goal-oriented management professional committed project accomplishment. Dedicated team player, skilled mediation conflict resolution. Flexible Operations Officer Supervisor, driven manage design development new training programs modify existing curricula meet needs participants. Training Instructor, helps participants obtain knowledge skills required thrive fast-paced setting. Highly organized Subject Matter Expert aviation operations extremely successful managing people time. Offers prompt feedback training assessments, participant behavior, overall effectiveness. Professional, detail oriented, administrator motivated drive projects start finish part dynamic team. Skill Highlights Upper-level management Project management Strategic planning Quality management Tactical-level analysis Reconciliation budget management Administrative management Logistics management Conflict resolution Secret security clearance Exceptionally organized Excellent team-builder Analytical Strong attention detail Technical writing Effective time manager Training specialist Certified Instructional technologies knowledge Accomplishments Managed complete redesign Aviation Warrant Officer Advanced Course, improving professional education Army Aviation. Developed Blackboard interactive Aircrew Training Program, reducing administration requirement half. Developed aviation track-specific training instructor pilots, increasing instructional resource management efficiency Army Aviation. Revamped training strategy organization's overwater crewmember qualification programs, reducing training time 40 days 6o flight hours. Managed special operations flight detachment multiple regional commands throughout Afghanistan, coordinating executing 250 Air Assault operations amassing 3100 accident free flight hours. Developed standard operating procedures conducting Low Cost Low Altitude operations adopted 101st Aviation Sustainment Brigade, improved efficiency hazardous aerial resupply operations. Experience Senior Warrant Officer Advisor 05/2016 Current Company Name City State Supervisor: Joseph Hodgson; joseph.j.hodgson.mil@mail.mil Responsibilities: Served senior training manager, responsible course management documents, Programs Instruction, Course Administrative Data, Individual Training Plans, training materials include: lesson plans, audio visual aids, computer assisted instruction, computer based instruction, training support packages, student evaluation plans, test items multimedia products. Ensured integration professional knowledge theories, principles, techniques education, new instructional technology, doctrinal organizational changes Aviation (enlisted, officers, warrant officers career fields). Performed oversaw analysis, design, development, evaluation courses. Led needs analysis long-range training plans/requirements; conducting threat, doctrine, mission analysis involving literature review data collection compile total task inventory. Conducts job/duty analysis establish total individual task inventory performs critical individual task analyses identify task performance specification. Prepares written reports, identifying problem areas viable solutions development recommendations modify course curricula, training material, instructional techniques, etc. Aviation Warrant Officer Advanced Course Manager 04/2015 05/2016 Company Name City State Supervisor: Daniel O'Donnell; Daniel.j.odonnell8.mil@mail.mil ​ Responsibilities: Supervised certified instructional faculty staff; ensuring remained current interactive multimedia, advanced educational technology techniques. Provided development counseling mentorship faculty staff, facilitated team cohesion throughout organization. Mentored teachers non-evaluative, non-judgmental coaching builds self-directedness internal capacity planning, self-assessment reflection. Managed program instruction, ensuring successful implementation continuation academic program. Assessed education needs address school's student achievement priorities/goals across various groups design, development, administration multiple data collection methods (e.g.surveys, questionnaires, observations). Analyzed courseware identify training education gaps, provide guidance direction development intervention strategies incorporation rigor. Enforced ensured program followed organizational federal guidelines, specifications, policies, procedures. Provided direct oversight vision programs technological educational needs goals. Secured funds annual budget meetings, grant writing means. Collected analyzed feedback data determine effectiveness feasibility courseware technology. Aviation Warrant Officer Advanced Course Senior Small Group Leader Instructor/Writer 05/2013 04/2015 Company Name City State Supervisor: Kevin Ryan; kevin.e.ryan8.mil@mail.mil ​ Responsibilities: Developed collaborative model co-teaching, observation, dialog, lesson demonstration analyze reflect practices promote quality instruction positively affect student learning. Provided interactive distance resident multimedia instructional research, design, development, implementation, training, assessment capabilities within United States Army Aviation Center Excellence (USAACE). Integrated professional knowledge theories, principles, techniques education, new instructional technology, doctrinal organizational changes Army Aviation career fields. Instructed training covering flight planning reporting, aircraft scheduling movement, tactical procedures, flight records, administration. Established training methods, techniques tools order design develop training courses materials, evaluate training programs, complete special projects. Managed individual segments procurements, providing clear, detailed, specific instruction, organization's purchase cardholder. Battalion Standardization Pilot 06/2012 05/2013 Company Name City State Supervisor: Scott Halter; scott.m.halter.mil@mail.mil ​ Responsibilities: Advised commander need new and/or revised policies makes policy recommendations based data input staff advisory committees. Conducted special studies requested Commander. Provided advice leadership company commanders instructor pilots regarding employee development. Directed employment assignment new pilots coordinated training activities. Advised commander regarding leave, classification, retirement, resignation, promotion, suspension assigned pilots. Evaluated work performance subordinates. Arranged evaluation staff member identifies appropriate opportunities continued professional development. Identified developmental training needs employees, providing arranging needed development training. Company Standardization Pilot 06/2010 06/2012 Company Name City State Supervisor: Christopher Klick; Christopher.e.klick.mil@mail.mil ​ Responsibilities: Managed provided technical supervision organizations Aircrew Training Plan (ATP), comprised 90 employees. Evaluated work performance subordinates. Advised commander regarding leave, classification, retirement, resignation, promotion, suspension assigned pilots. Arranged evaluation employees identified appropriate opportunities continued professional development. Identified developmental training needs employees, providing arranging needed development training. Maintained high level technical tactical proficiency aspects helicopter operations. Developed managed accelerated program instruction aerial gunnery, successfully trained qualified employees 1/3 normal time; saving organization estimated $100K. Senior Instructor Pilot, Training Instructor, Instrument Examiner 12/2003 06/2010 Company Name City State Supervisor: Paul Flanagan; paul.r.flanigen.mil@mail.mil Responsibilities: Supervised training education 40 employees. Maintain employee's Individual Aircrew Training Folders, responsible recording cataloging essential training information. Identified developmental training needs employees, providing arranging needed development training. Evaluated work performance subordinates. Planned executed 250 complex operations, requiring coordination joint military State organization. Managed challenging flight operations world. Managed remote, surgical strike force 20 personnel $156 million equipment, responsible transportation personnel multiple hazardous locations. Developed operational procedures conducting Low Cost Low Altitude (LCLA) aerial resupply, resulting organizations improved efficiency operational fuel cost savings $4,750. Maintained high level technical tactical proficiency aspects helicopter operations. Facility Training Manager 09/1999 10/2002 Company Name City State Supervisor: Luis Labrador; luis.j.labrador.mil@mail.mil Responsibilities: Supervised programs, train evaluate traditional Aeromedical Evacuation Technician proficiency competency, provide ground flight instruction developing upgrading skills traditional Aeromedical Evacuation Technicians. Planed, organized, implemented programs, policies, procedures designed ensure unit readiness wartime tasking capability. Established responsible on-the-job (OJT) training, sustainment-training program junior personnel, proficiency training, acted trainer certifying official. Provided emergency care required stabilize patient arrange transfer care appropriate facility level care needed. Worked closely allied health professionals utilize coordinate services health care professionals management patient's medical, physiological social issues. Medical Supervisor 01/1996 09/1999 Company Name City State Supervisor: Kevin Higley; kevin@cdcmedical.com Responsibilities: Responded accidents emergencies involving injury illness, sometimes may life threatening. Provided prompt initial care significantly increase patient survivability reduce possibility long-term serious injury. Performed basic emergency medical treatment. Administered cardiopulmonary resuscitation patients various techniques as, intravenous (IV) insertion, intubation drug administration. Operated emergency patient transport vehicles. Education Bachelor Science Aeronautics 07/2015 Liberty University City State United States 158 Semester hrs. 4.0 GPA Professional Affiliations Life Member Disabled American Veterans Member Army Aviation Association America Life Member Order Saint Michael Interests Coaching youth athletics Outdoor activities (e.g. hunting, fishing, hiking) ​ ​ Qualifications Commercial Pilot License CH-47D Instructor Pilot CH-47F Instructor Pilot Rotary-Wing Instrument Flight Examiner National Registry Emergency Medical Technician Basic Advanced Cardiac Life Support Provider Prehospital Trauma Life Support Technician Department Transportation National Highway Traffic safety Administration emergency Vehicle Operator Army Basic Instructor Small Group Instructor Trainer Facility Training Development Specialist Survival Escape Resistance Evasion Blackboard Instruction 101 Additional Information Published Works: Aviation Digest Volume 4/Issue 1, March 2016, Aviation Warrant Officer Advanced Course: Honing Army Aviation's Primary Warfighters. Army Aviation Association America Magazine, March 2016, Aviation Warrant Officer Advanced Course Restructure. Flight Hours: Total Flight Time 3200 Total NVG Time 2182.4 Total Flight Instructor Time 1284.7 Total Instrument Instructor Time 115.6 Total Pilot Hood, Simulator Weather Time 432.8 Total Combat Mission Time 1892.9 Awards: Meritorious Service Medal 2 Air Medal 6 Software: Aviation Mission Planning System Army Training Requirements Resources System Aviation Resource Training System Centralized Aviation Flight Records System Resident Individual Training Module System Falcon View GPS Flight Procedures HTML/HTML5",AVIATION
"DIRECTOR OF FINANCE Executive Profile Dynamic, results-oriented Controller 25 years experience, demonstrating expertise financial reporting analysis. Strong track record creating implementing internal controls, reduce risk fraud, exposure loss. Created SOD increase efficiency set standards compliance within finance department. Applied testing processes procedures improve financial operations. Hands Manager effective creating team environment. Proficient plus aspects General Ledger, BS P&L financial reporting. Well versed treasury management reporting across numerous industries well internal external audits regulatory compliance. Skill Highlights Financial Management Financial Reporting Analysis Maintain/Update General Ledger Treasury Management ●Process Improvement Finance Controls● Implementation Sarbannes-Oxley Compliance GL Account reconciliations Sales Commission Analysis Sales D&A analysis Inventory Reconciliation Customer relations Payroll Management ● Staff Training Management ●Accounts Payable Receivable Fixed Asset Management ● State Reporting incl. Sales Tax Filings Oracle Financials ●● QuickBooks Asset Keeper Discovery Payroll Excel 2013 ADP-Etime Kronos PeopleSoft Excel 2013 MSOffice Core Accomplishments Developed financial controls successfully scaled company grew annual revenues. Hired trained defined accounting department established SOD reduce risk fraud exposure. Successfully managed annual audits material weakness noted auditors. Assisted accelerating month end closing processes 5th business day every month. Provided timely accurate financial reports operating entities. Negotiated discount terms Vendors currently offering. Recaptured 100K+ lost D&A costs created/reclassed accounts better analysis financial reporting sales team. Worked plant manager department heads create Purchase order template approval controls reduce lost time money. Worked creating AR processes ensure timely collection accounts falling 30 day buckets. Professional Experience December 2014 Current Company Name City State Director Finance Providing effective financial leadership developing implementing efficient accounting controls, segregation duties defined roles within accounting department. Enable strategic foresight business modeling, planning executing financial processes. Reduce risk, exposure loss, specifically D&A establishing cost effective ways track measure financial impact. Providing knowledgeable accurate financial reporting management. Execute accounts receivable reporting enhancements timely collections. Ensure firm account reconciliations well continually addressing resolving unexpected variances. Complete monthly bank reconciliations. Assist CFO daily sales reporting analysis. June 2004 December 2014 Company Name City State Assistant Controller/Accounting Manager Manage accounting operations, financial close, financial reporting reconciliations. Prepare, review present accurate financial statements month end. Provide firm reconciliations, including general ledger, treasury payroll. Manage treasury accounts cash flow. Key player automating otherwise manual processes. Established assurance Sarbanes-Oxley compliance accounting functions. Comply federal, state company policies regulations, including filing annual reports, franchise taxes foreign tax filing. Manage successful quarterly annual internal/external audits material weaknesses. Hire/train/evaluate 13+ accounting staff. January 1992 January 2004 Company Name City State Controller Managed accounting operations, financial close, account reporting monthly reconciliations. Prepared accurate consolidated financial statements pertaining cash receipts, expenditures profit loss month end. Managed annual external audits. Directed corporate accounting system conversion AccPac Plus accounting platform. Completed monthly bank reconciliations multiple bank accounts, discrepancies. Maintained fixed assets, calculated recorded monthly depreciation amortization. Managed general ledger five companies. Reconciled 12M+ inventory. Managed facets Payroll 80+ employees including filing payroll taxes, quarterly annually. Prepared W-2's 1099's annually Education 2000 Colorado State University City State US Bachelor Arts 2002, Colorado State University Fort Collins, CO, USA Bachelor Arts 1995, Front Range Community College, Fort Collins, CO Associates Accounting Skills Corporate Accounting, Accounting Operations, Audits, Cash, Filing, Financial Statements, General Ledger Reconciliations, Payroll PR Reconciliations, Accounts Payable, Bank Reconciliations, Asset Mgmt, Fixed Assets, Inventory Reconcilations, Journal Entry Maintenance, Financial Reporting, Sarbanes-oxley, Adp Payroll System, Asset Management, Excel, Finance, Financial Analysis, Financial Operations, Kronos, Oracle, Oracle Financials, Peoplesoft, Process Improvement, Quickbooks, Regulatory Compliance, Sales analysis, Sales Tax, Staff Training, Testing, Training, Treasury Management",FINANCE
"CO-FOUNDER SALES MARKETING COORDINATOR Core Qualifications Microsoft Office: Word, Excel, Access, PowerPoint *Proficient Apple OSX built-in apps Keynote *Advanced knowledge Google Analytics programing *Well versed experienced Facebook Analytics Ads Professional Experience 01/2014 Current Co-Founder Sales Marketing Coordinator Company Name － City State Plan, develop, organize, implement, direct evaluate fiscal function performance Develop reliable cash flow projection process report, includes minimum cash threshold meet operating needs Recruit, train, supervise, manage Brand Ambassador program Maintain develop social media outlets via Instagram, Twitter, SnapChat Facebook Daily usage advanced understanding Google Analytics, Facebook ads/analytics Purchasing goods forecasting sales projects quarter Enhance and/or develop, implement enforce policies procedures organization way systems improve overall operation effectiveness business Evaluate impact long range planning, introduction new programs/strategies regulatory action Improve budgeting process continual basis education financial issues impacting budgets Market brand regularly athletic/fitness events generate brand awareness gain market share. 01/2014 06/2015 Graduate Assistant Company Name － City State Assist promoting, supervising evaluating RecSports facilities related operations Take place recruiting, hiring, training, supervising evaluating student employees Responsible managing scheduling staff 100 employees Aid maintaining accurate fiscal student payroll records Support participation statistics, accident reports assessment research Create implement marketing plan various facilities campus Support inventory control maintenance equipment RecSports facilities Purchasing inventory checkout equipment staff uniform Enforce facility policies procedures consistently participants Ensure adherence departmental safety/risk management procedures Updating facility policies procedures review National Standards yearly basis Planning, coordinating supervising programs special events RecSports facilities. 08/2013 01/2015 Development Assistant Tennessee Fund Company Name － City State Develop relationship donors athletic department Worked game day events various sports market Athletic programs Generate opportunities revenue enhance athletic department Create marketing campaigns athletic facilities The University Tennessee Solve problems ticketing parking disputes athletic donors Research enhance productivity within department. 07/2011 08/2013 Assistant Rental Manager Company Name － City State Manage profit-and-loss reports, control expenses, implement comprehensive business development marketing plans Weekly marketing sales call area accounts Top regional performer sales, customer service, generating corporate leads Manage, shape, develop employees' careers company Responsible choosing, interviewing hiring part time staff; supervising, teaching, evaluating developing full time employees Decreased costs reduction bad debt, decrease payroll, control fleet costs, mitigated unneeded expenses Responsible one million dollars assets Accountable locating vehicles find ability pay ability lost car Managing proper underwriting rental contracts. 06/2009 06/2011 Senior Recreation Leader Company Name － City State Planned led instructional sport programs participants enrolled program Developed new marketing strategies displaying flyers programs offered around community increase enrollment Accepted special project focusing marketing programs helped develop new program guide Implemented creative ideas get children motivated participate camp activities granting prizes children obey commands throughout day Instructed adapted recreation programs special needs individuals Worked Community Programs Main Office answering calls, enrolling participants programs, help scheduling office staff members. Education May 2015 Master Science Sport Management THE UNIVERSITY OF TENNESSEE － City State Sport Management Master's THE OHIO STATE UNIVERSITY － City State Brand Awareness Startup Companies: Avenues Building Sustaining Brand Awareness June 2011 Bachelor Recreation Sport Leadership Business Administration/Marketing Recreation Sport Leadership Business Administration/Marketing Work History Company Name Company Name Certifications First Aid/CPR/AED Certified *First Aid/CPR/AED Instructor Certified Interests One year collegiate football experience Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs YMCA (2004-2007) Skills Ads, Apple, budgeting, budgets, business development, cash flow, contracts, CPR, customer service, special events, financial, First Aid, forecasting, Google Analytics, hiring, Instructor, inventory, inventory control, Managing, marketing plan, marketing plans, marketing strategies, marketing, Market, marketing sales, Access, Excel, Microsoft Office, Office, PowerPoint, Word, payroll, policies, profit, Purchasing, recruiting, Research, risk management, safety, sales, scheduling, statistics, supervising, teaching, underwriting Additional Information One year collegiate football experience Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs YMCA (2004-2007)",APPAREL
"MOVER Summary Extremely motivated dependable Laborer years extensive experience general maintenance construction tasks ranging demolitions site clearing debris removal. Proven physical stamina demonstrated ability work without supervision. A fun friendly individual enjoy working collaboratively. Experience 01/2016 Current Company Name － City State Mover Warehouse/ Mover. Packing material, equipment, furniture warehouse businesses residential areas throughout Maryland D.C. Loading unloading moving trucks, vans automobiles hands pallet jacks. Installed protective bracing, padding strapping prevent shifting damage items furniture transport. Maneuvered trucks loading positions, following signals loading crew checking vehicle loading equipment properly positioned. Performed routine maintenance vehicles auxiliary equipment, cleaning, lubricating, recharge batteries, fueling, replacing liquefied gas tank. Moved materials construction zones trucks using cards, hand trucks, forklifts; installed protective devices prevent shifting damage transported items. Performed pre trip trucks leaving yard daily, check tire pressure gauages. Selected, loaded, moved, unloaded food supplies dock, adhered OSHA standards increase efficiencies minimize reworks losses process. Loaded forklift properly perform daily job duties, placed materials appropriated storage locations, maintained accurate records materials transfers. Kept abreast quantity counts various products replenished supplies required. Picked filled job orders different stores, placed products pallets. Lifted 80 100 pounds fast pace, completed work timing cycle 437 minutes allocated full day within four hours. 01/2015 01/2016 Company Name － City State Warehouse Selector Driver Selected, loaded, moved, unloaded wine supplies dock. Loaded forklift properly perform daily job duties, placed materials appropriated storage locations, maintained accurate records materials transfers. Kept abreast quantity counts various products replenished supplies required. Picked filled job orders different stores, placed products pallets. Lifted 80 100 pounds fast pace, completed work timing cycle 437 minutes allocated full day within four hours. Conducting smooth functions relating requisition, receipt, stacking, dispatch goods supplies. Organizing systematic storage material. Maintained inventory supplies made note damaged goods. Performed duties assigned warehouse manager and/or supervisor. Coordinated transporters suppliers dispatch procurement goods. Followed proper documentation safety procedures warehouse functions. Transported product liquor stores vintners. Ensured freshness product every trip. Managed company assets carts kegs pallets. Kept track delivery information, truck mileage, fuel usage. Forklift operator warehouse maintenance. 01/2013 01/2015 Company Name － City State Laborer Lift heavy loads 70 lbs.' navigate construction job site. Dig pits, trenches foundations preparation job site construction. Operate heavy machinery, including construction vehicles. Identify utility lines. Perform setup cleanup tasks job site. Direct traffic necessary ensure safety pedestrians, motorists work crew. Back-fill trenches pits necessary. Provide labor support needed specialty crew. Perform general maintenance construction equipment vehicles. Assist building structures residential, business, construction sites. Participate demolitions. Work underground tunnels sewer systems. Remove trees debris. Service machines, including pumps, compressors, generators, tractors, trailers. Mix concrete. 01/2010 01/2013 Company Name － City State Fitness Aqua Aerobics Instructor Explain enforce safety rules regulations governing sports, recreational activities, use exercise equipment. Offer alternatives classes accommodate different levels fitness. Teach proper breathing techniques used physical exertion. Instruct participants maintaining exertion levels order maximize benefits exercise routines. Teach demonstrate use gymnastic training equipment trampolines weights. Evaluate individuals' abilities, needs, physical conditions, develop suitable training programs meet special requirements. Plan physical education programs promote development participants' physical attributes social skills. Skills Forklift operator, Hand trucks, Inventory, machinery, Building Materials Read Interpret Drawings Safety Service Time Management Education Training 2000 Northern High School High School Diploma",FITNESS
"ACCOUNTANT Summary Reliable Customer Service Representative extensive track record demanding sales account management environments. Personable responsible Cashier 2 years retail customer service. Solid team player upbeat, positive attitude. Results-driven proven ability establish rapport clients. Highlights Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Resourceful Dedicated team player Account management Results-oriented Self-directed Time management Strong problem solver Strong interpersonal skills Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Quality Communication Interacted 50+ affiliate stations US Puerto Rico, ensuring reliable high-speed delivery residential small-business customers. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Database Maintenance Assisted managing company database verified, edited modified members' information. Experience 01/2014 06/2015 accountant Company Name City State Investigated resolved discrepancies monthly bank accounts tight deadlines. Collaborated extensively auditors preliminary year-end audit processes. Tracked capital spending approved capital requests. Aligned financial activity regulations GAAP. Thoroughly reviewed financial statements tax audits correct discrepancies. Managed cash stock inventory balances accurately. Maintained adequate cash supply cash drawers multiple checkout stations. Processed issued money orders customers. 04/2013 11/2013 marketing sales Company Name City State Contributed relevant conferences events off-line online increase brand awareness. Analyzed ratings programming features competitors evaluate effectiveness marketing strategies. Managed inbound outbound marketing campaigns generate new business support partner sales teams. Coordinated pre-show post-show activities trade shows. Coordinated monthly quarterly marketing community events, aitel mobile money online banking. Presented current promotions public events tradeshows. Implemented evolved high-impact strategies target new business opportunities new markets. Successfully interacted customers retail buyers expedite orders. 01/2012 01/2013 customer service Company Name City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Prevented store losses using awareness, attention detail integrity. Organized weekly sales reports sales department track product success. Attended local, regional national trade shows product development training defined territory needs. Worked strict deadlines responded service requests emergency call-outs. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Successfully interacted customers retail buyers expedite orders. Assisted customers store product complaints. Processed issued money orders customers. Responsible ringing customers timely manner guaranteeing high level customer service. 01/2010 08/2011 administrative assistant Company Name City State Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Served central point contact outside vendors needing gain access building. Planned meetings prepared conference rooms. Dispersed incoming mail correct recipients throughout office. Supplied key cards building access employees visitors. Made copies, sent faxes handled incoming outgoing correspondence. Created weekly monthly reports presentations. Managed day-to-day calendar company's senior director. Education 2013 Associate Arts international business MAKERERE UNIVERSITY BUSINESS SCHOOL City State uganda Coursework Business, Marketing Communications Affiliations MAKERERE BUSINESS SCHOOL. Skills Professional friendly Careful active listener. Multi-tasking Strong public speaker Cash handling Account management creative. Customer service. Time management. Telephone skills.",ACCOUNTANT
"HEALTHCARE PROVIDER Professional Summary Current graduate student University Arizona Global Campus pursuing Master's Degree Health Informatics Analytics five years experience at-home care. An exceptionally empathetic dedicated healthcare provider strong record child health care service. Adept handling various client issues problems kindness professionalism, seeking opportunities Healthcare Business industry. A reliable employee extensive track record demanding sales account management environments. Strong presenter, communicator, problem solver working effectively productively diverse customers individual needs. A stay-at-home mom five children dedicated ensuring needs children's safety comfort addressing specific diet, exercise, tutoring needs. Including care provided autistic son creating specific routines, developmental support, educational strategies. Recently began endeavor owning managing small business. Skills Flexible Adaptable Responsible Verbal written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider 08/2015 Current Company Name – City State Worked improve enhance patient lives effective compassionate care. Administered medication directed physician. Completed household management tasks clients within private home settings, including companionship personal care assistance. Coordinated daily medicine schedules administration help clients address symptoms enhance quality life. Assisted disabled clients way necessary facilitate independence well-being. Maintained clean, safe well-organized patient environment. Monitored progress documented patient health status changes, keeping healthcare team updated. Interacted kindly patients families displayed positive, outgoing attitude, resulting establishment long-term, professional relationships. Assisted patients handling daily chores errands transporting appointments, cleaning personal spaces purchasing supplies. Offered support client mental emotional needs enhance physical outcomes overall happiness. Consistently met demands clients providing sufficient numbers direct care providers. Provided assistance clients handling household cleaning duties, managing schedules transporting medical appointments. Facilitated calls field staff resolve issues address concerns. Encouraged patients participate safe physical activity help boost mood improve overall wellness. Assisted patients dressing, grooming feeding needs, helping overcome adapt mobility restrictions. Supervised daily activities provided assistance needed. Developed rapport create safe trusting environment care. Online English Tutor 09/2018 07/2020 Company Name – City State Analyzed student progress adjust lesson planning improvement. Motivated students positive learning environment build academic confidence. Planned lessons allotted time strengthen weak subjects build skills. Collaborated students complete homework assignments, identify lagging skills correct weaknesses. Provided verbal written constructive criticism positive feedback students. Utilized online platforms provide online instruction group one-on-one environments. Showed empathy understanding students needed counseling extra support. Moderated online discussion forums maintain safe, engaging subject discussion. Supported diverse student population different teaching styles cover multiple learning styles. Collaborated parents create tutoring sessions appropriate student's age, learning preference learning style. Updated required logs student documentation keep records accurate current. Prepared lesson plans meet goals identified students' individualized study plans. Drilled students subject matter used flashcards writing techniques improve recall. Taught students remotely via pre-recorded live video sessions. Motivated students towards learning studying build self-confidence reduce fear failure. Identified learning needs implemented fun engaging learning activities help students advance. Made lessons interesting engaging using art visual aids bolster learning. Integrated technology sessions enhance student learning. Educated students study tips exam strategies. Radiologic Technology Student Intern 07/2016 11/2016 Company Name – City State Managed patient treatment care coordinating diverse medical professionals radiology medical fields. Maintained, cleaned sterilized instruments equipment patient. Kept work patient areas clean, orderly well-stocked promote efficiency. Supported patients keeping private confidential information concealed adherence regulations procedures. Interviewed patients reviewed documented histories gain solid picture relevant data. Managed aseptic techniques control infection risk protect patients staff. Conducted diagnostic interventional procedures 10 patients per day. Followed safety protocols times minimize radiation exposure potential incidents staff patients. Supported patient physical emotional comfort taking care positioning, responding questions using effective calming strategies. Participated continuous improvement generating suggestions, engaging problem-solving activities support teamwork. Office Assistant 05/2013 05/2014 Company Name – City State Delivered clerical support efficiently handling wide range routine special requirements. Produced high-quality documents, spreadsheets presentations internal customer-facing needs using MS Office suite. Oversaw automated tracking documentation data, client correspondence office operations. Executed record filing system improve document organization management. Interacted customers professionally phone, email in-person provide information directed desired staff members. Kept physical files digitized records organized easy updating retrieval authorized team members. Radiologic Technology Student Intern 11/2010 04/2011 Company Name – City State Managed patient treatment care coordinating diverse medical professionals radiology medical fields. Maintained, cleaned sterilized instruments equipment patient. Kept work patient areas clean, orderly well-stocked promote efficiency. Supported patients keeping private confidential information concealed adherence regulations procedures. Interviewed patients reviewed documented histories gain solid picture relevant data. Managed aseptic techniques control infection risk protect patients staff. Followed safety protocols times minimize radiation exposure potential incidents staff patients. Supported patient physical andemotional comfort taking care positioning, responding questions using effective calming strategies. Devoted special emphasis punctuality worked maintain outstanding attendance record, consistently arriving work ready start immediately. Radiologic Technology Student Intern 04/2010 09/2010 Company Name – City State Managed patient treatment care coordinating diverse medical professionals radiology medical fields. Maintained, cleaned sterilized instruments equipment patient. Kept work patient areas clean, orderly well-stocked promote efficiency. Supported patients keeping private confidential information concealed adherence regulations procedures. Interviewed patients reviewed documented histories gain solid picture relevant data. Managed aseptic techniques control infection risk protect patients staff. Followed safety protocols times minimize radiation exposure potential incidents staff patients. Supported patient physical emotional comfort taking care positioning, responding questions using effective calming strategies. Devoted special emphasis punctuality worked maintain outstanding attendance record, consistently arriving work ready start immediately. Cash Service Representative 06/2006 03/2007 Company Name – City State Adhered policies facilitated safe protected transactions. Worked dedicated team member banking team. Worked ensure confidentiality privacy clients. Brought forth friendly enthusiastic attitude. Handled cash transactions. Sales Associate 10/2004 02/2006 Company Name – City State Worked alongside retail representatives boost sales enhancing product presentations advertising collateral. Engaged customers effectively build rapport lasting relationships. Delivered high level assistance locating products checking store system merchandise sites. Trained developed new sales team associates products, selling techniques company procedures. Maintained organized, presentable merchandise drive continuous sales. Implemented up-selling strategies recommending accessories complementary purchases boost revenue. Educated customers promotions enhance sales. Processed product returns assisted customers selections. Organized racks shelves maintain store visual appeal, engage customers promote specific merchandise. Liaised customers recommended specific products specials, aligning individual needs, requirements specifications. Analyzed properly processed product returns, assisting customers finding alternative merchandise meet needs. Education MBA Health Informatics Analytics Expected 02/2022 University Arizona Global Campus City Certificate Completion Radiologic Technology Radiography 11/2016 Loma Linda University City Bachelor Science Radiologic Technology 04/2011 University Perpetual Help-System DALTA City Certifications Certificate completion Radiation Technology Certificate TEFL TESOL (120 hours) Skills Flexible Adaptable Responsible Verbal written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider 08/2015 Current Company Name – City State Worked improve enhance patient lives effective compassionate care. Administered medication directed physician. Completed household management tasks clients within private home settings, including companionship personal care assistance. Coordinated daily medicine schedules administration help clients address symptoms enhance quality life. Assisted disabled clients way necessary facilitate independence well-being. Maintained clean, safe well-organized patient environment. Monitored progress documented patient health status changes, keeping healthcare team updated. Interacted kindly patients families displayed positive, outgoing attitude, resulting establishment long-term, professional relationships. Assisted patients handling daily chores errands transporting appointments, cleaning personal spaces purchasing supplies. Offered support client mental emotional needs enhance physical outcomes overall happiness. Consistently met demands clients providing sufficient numbers direct care providers. Provided assistance clients handling household cleaning duties, managing schedules transporting medical appointments. Facilitated calls field staff resolve issues address concerns. Encouraged patients participate safe physical activity help boost mood improve overall wellness. Assisted patients dressing, grooming feeding needs, helping overcome adapt mobility restrictions. Supervised daily activities provided assistance needed. Developed rapport create safe trusting environment care. Online English Tutor 09/2018 07/2020 Company Name – City State Analyzed student progress adjust lesson planning improvement. Motivated students positive learning environment build academic confidence. Planned lessons allotted time strengthen weak subjects build skills. Collaborated students complete homework assignments, identify lagging skills correct weaknesses. Provided verbal written constructive criticism positive feedback students. Utilized online platforms provide online instruction group one-on-one environments. Showed empathy understanding students needed counseling extra support. Moderated online discussion forums maintain safe, engaging subject discussion. Supported diverse student population different teaching styles cover multiple learning styles. Collaborated parents create tutoring sessions appropriate student's age, learning preference learning style. Updated required logs student documentation keep records accurate current. Prepared lesson plans meet goals identified students' individualized study plans. Drilled students subject matter used flashcards writing techniques improve recall. Taught students remotely via pre-recorded live video sessions. Motivated students towards learning studying build self-confidence reduce fear failure. Identified learning needs implemented fun engaging learning activities help students advance. Made lessons interesting engaging using art visual aids bolster learning. Integrated technology sessions enhance student learning. Educated students study tips exam strategies. Radiologic Technology Student Intern 07/2016 11/2016 Company Name – City State Managed patient treatment care coordinating diverse medical professionals radiology medical fields. Maintained, cleaned sterilized instruments equipment patient. Kept work patient areas clean, orderly well-stocked promote efficiency. Supported patients keeping private confidential information concealed adherence regulations procedures. Interviewed patients reviewed documented histories gain solid picture relevant data. Managed aseptic techniques control infection risk protect patients staff. Conducted diagnostic interventional procedures 10 patients per day. Followed safety protocols times minimize radiation exposure potential incidents staff patients. Supported patient physical emotional comfort taking care positioning, responding questions using effective calming strategies. Participated continuous improvement generating suggestions, engaging problem-solving activities support teamwork. Office Assistant 05/2013 05/2014 Company Name – City State Delivered clerical support efficiently handling wide range routine special requirements. Produced high-quality documents, spreadsheets presentations internal customer-facing needs using MS Office suite. Oversaw automated tracking documentation data, client correspondence office operations. Executed record filing system improve document organization management. Interacted customers professionally phone, email in-person provide information directed desired staff members. Kept physical files digitized records organized easy updating retrieval authorized team members. Radiologic Technology Student Intern 11/2010 04/2011 Company Name – City State Managed patient treatment care coordinating diverse medical professionals radiology medical fields. Maintained, cleaned sterilized instruments equipment patient. Kept work patient areas clean, orderly well-stocked promote efficiency. Supported patients keeping private confidential information concealed adherence regulations procedures. Interviewed patients reviewed documented histories gain solid picture relevant data. Managed aseptic techniques control infection risk protect patients staff. Followed safety protocols times minimize radiation exposure potential incidents staff patients. Supported patient physical emotional comfort taking care positioning, responding questions using effective calming strategies. Devoted special emphasis punctuality worked maintain outstanding attendance record, consistently arriving work ready start immediately. Radiologic Technology Student Intern 04/2010 09/2010 Company Name – City State Managed patient treatment care coordinating diverse medical professionals radiology medical fields. Maintained, cleaned sterilized instruments equipment patient. Kept work patient areas clean, orderly well-stocked promote efficiency. Supported patients keeping private confidential information concealed adherence regulations procedures. Interviewed patients reviewed documented histories gain solid picture relevant data. Managed aseptic techniques control infection risk protect patients staff. Followed safety protocols times minimize radiation exposure potential incidents staff patients. Supported patient physical emotional comfort taking care positioning, responding questions using effective calming strategies. Devoted special emphasis punctuality worked maintain outstanding attendance record, consistently arriving work ready start immediately. Cash Service Representative 06/2006 03/2007 Company Name – City State Adhered policies facilitated safe protected transactions. Worked dedicated team member banking team. Worked ensure confidentiality privacy clients. Brought forth friendly enthusiastic attitude. Handled cash transactions. Sales Associate 10/2004 02/2006 Company Name – City State Worked alongside retail representatives boost sales enhancing product presentations advertising collateral. Engaged customers effectively build rapport lasting relationships. Delivered high level assistance locating products checking store system merchandise sites. Trained developed new sales team associates products, selling techniques company procedures. Maintained organized, presentable merchandise drive continuous sales. Implemented up-selling strategies recommending accessories complementary purchases boost revenue. Educated customers promotions enhance sales. Processed product returns assisted customers selections. Organized racks shelves maintain store visual appeal, engage customers promote specific merchandise. Liaised customers recommended specific products specials, aligning individual needs, requirements specifications. Analyzed properly processed product returns, assisting customers finding alternative merchandise meet needs.",HEALTHCARE
"SERVICE REPRESENTATIVE Summary Secure responsible position account management serve account representative sharing experience abilities seek employee, customer employer growth success. Highlights Microsoft Word, Excel, PowerPoint *Effective communication Experience Service Representative October 2015 Current Company Name － City State Greets members, maintains place organized, maintains friendly environment. Works retail, advertises products, restocks shelves needed. Resolves member's troubles, answers phone inquiries. Completes agreements incoming members. Sales Advisor August 2015 October 2015 Company Name － City State Partners businesses surrounding 24 Hour Fitness create member traffic. Promotes company special promotions. Completes agreements manages daily paperwork. Successfully attains personal company revenue target. Service Representative Lead December 2014 August 2015 Company Name － City State Organized inventory (FIFO method). Met weekly deadlines inventory, members' financial transactions. Organized banking information POS system. Education Bachelor Business Administration Accounting Summer 2016 University Houston, C.T. Bauer College Business － City State GPA: GPA: 3.52 Accounting GPA: 3.52 CPR Certification January 2015 GPA: Dean's List University Houston Spring 2014 *Honor's List HCC Spring 2013 *Dean's List HCC Spring 2012, Fall Dean's List University Houston Spring 2014 *Honor's List HCC Spring 2013 *Dean's List HCC Spring 2012, Fall Microsoft Office Word 2007 Certification Spring 2012 *Microsoft Office Excel 2007 Certification Spring 2012 Languages Fluent English Spanish Interests Volunteer Activities 2009-Present Volunteers Alief Early College High School Participates motivational speaker younger students Assists students' extracurricular activities 2009-2013 Volunteered church St. Cyril Alexandria Waited tables Thanksgiving Organized set decorations annual dance Assisted fundraisers selling seasonal items 2009-2013 Volunteered Alief parks Cleaned Alief Cemetery Improved Alief community planting trees Beautified parks cleaning garbage grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed successful marketing plan new business Spring 2014 DePelchin Children's Center Supported spread child abuse awareness interacting hundreds people informing various facts Additional Information ACTIVITIES Volunteer Activities 2009-Present Volunteers Alief Early College High School Participates motivational speaker younger students Assists students' extracurricular activities 2009-2013 Volunteered church St. Cyril Alexandria Waited tables Thanksgiving Organized set decorations annual dance Assisted fundraisers selling seasonal items 2009-2013 Volunteered Alief parks Cleaned Alief Cemetery Improved Alief community planting trees Beautified parks cleaning garbage grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed successful marketing plan new business Spring 2014 DePelchin Children's Center Supported spread child abuse awareness interacting hundreds people informing various facts Skills banking, CPR, Fluent English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone",FITNESS
"YOUTH ADVOCATE Professional Summary Motivated, enthusiastic, responsible goal-oriented young educator seeking new opportunities education educational background Psychology Sociology. Personal empathetic, great sense humor ability bring best others. Skilled working children special learning skills mental health issues. Motivate able bridge student experiences, academic lessons subjects real- life situations. Active team member effectively collaborate stakeholders establish quality relationships working difficult children. Core Qualifications Critical thinker Problem resolution ability Client/family focused Solution-focused counseling Self-starter Dedicated patient advocate Low income homeless populations Client engagement Quick learner Case management Compassionate Reliable transportation Experience Youth Advocate 09/2015 Company Name City State Work youth ages 12-18 homeless (for various reasons), living shelter personal, social, academic, life goals. Consult professionals regarding treatment specific clients. Counsel prepare residents transition back community. Quickly respond crisis situations severe mental health behavioral issues arose. Teacher 06/2011 04/2015 Company Name City State Develop individual educational plans (IEPs) designed promote students' educational, physical, social development. Confer parents, administrators, testing specialists, social workers, professionals develop individual education plans (IEPs). Confer parents, guardians, teachers, counselors, administrators resolve students' behavioral academic problems. Maintain accurate complete student records required laws, district policies, administrative regulations. Develop implement strategies meet needs students variety disabilities. Teach students personal development skills, goal setting, independence, self- advocacy. Teacher 06/2008 07/2011 Company Name City State Maintain accurate complete student records required laws, district policies, administrative regulations. Guide counsel students adjustment problems, academic problems, special academic interests. Modify general kindergarten elementary education curriculum special-needs students. Confer parents, administrators, testing specialists, social workers, professionals develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed promote students' educational, physical, social development. Teach students personal development skills, goal setting, independence, self- advocacy. Mental Health Case Manager 10/2004 06/2011 Company Name City State Maintain confidentiality records relating clients' treatment. Encourage clients express feelings discuss happening lives, helping develop insight relationships. Fill maintain client-related paperwork, including federal- state-mandated forms, client diagnostic records, progress notes. Refer patients, clients, family members community resources specialists necessary. Teacher 06/2003 07/2007 Company Name City State Confer parents, administrators, testing specialists, social workers, professionals develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed promote students' educational, physical, social development. Encouraged students persevere challenging tasks. Differentiated instruction according student ability skill level.Encouraged parents take active role child's education. Accomplishments Maintain accurate complete student records required laws, district policies, administrative regulations. Develop individual educational plans (IEPs) designed promote students' educational, physical, social development. Confer parents, administrators, testing specialists, social workers, professionals develop individual education plans (IEPs). Develop implement strategies meet needs students variety disabilities. Teach students personal development skills, goal setting, independence, self-advocacy. Guide counsel students adjustment problems, academic problems, special academic interests. Bachelors Degree Psychology Sociology Master's School Administration/Supervision 45+ hours Masters level course school counseling Certified Special Education K-12 Passed Praxis Series 10 years related teaching experience Five years related mental health experience Experience dealing families conducting meetings Silver National Career Readiness Certificate Education Master Education May 2016 LIBERTY UNIVERSITY City State GPA: GPA: 3.57 GPA: 3.57 Bachelor Arts Psychology/Sociology May 2003 NORTH CAROLINA WESLEYAN COLLEGE City State GPA: GPA: 2.72 Psychology/Sociology GPA: 2.72 Master Education School Administration Jun 2006 CAMBRIDGE COLLEGE City State GPA: GPA: 3.82 GPA: 3.82 High School Diploma Jun 1997 EASTERN SENIOR HIGH SCHOOL State Skills Mental Health, Excel, PowerPoint, Windows, Microsoft Word, Quality Teaching",ADVOCATE
"EXECUTIVE CHEF Executive Profile Award winning executive chef comprehensive experience kitchen, banquets, a-la-carte operations, hotels, resorts restaurants. Culinary innovator known producing top quality, creative products contributing revenue growth. Proven ability lead successful multi-outlets, fine dining high volume operations. Expertise Multi-Outlet/High Volume Operations Budgeting/P&L Management Staff Training/Leadership/Supervision Sanitation Quality Control Creative Menu Development Research Service Marketing Experience Price Structuring Cost Containment Inventory/Purchasing Team Building Guest Relations Skill Highlights Leadership/communication skills Product development Menu Development New product delivery Budgeting expertise Employee relations Self-motivated Customer-oriented Staff Training Staff Retention Team Building Staff Motivation Cost Controlling Core Accomplishments Project Management: Initiated Inventory control system, FoodTrac resulted cost savings Human Resources: Spearheaded new CIA Culinary Training program increased retention. Operations Management: Managed Food Safety Program. Handled functions related Food Beverage. Professional Experience Executive Chef 06/2003 01/2015 Company Name City State 559.935.0717 Flagship Restaurant promote Harris Ranch Agricultural products; Food Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate Plate Farm Table"" Seasonal Menu Changes based local farm product new beef items. Three Restaurants, Banquet Facility, Off Site Cater-Out. Created new revenue streams Culinary Classes public. Accountable culinary department including overall customer satisfaction. Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department line staff. 7th busiest independently owned restaurant California 67th busiest independently owned restaurant United States. Promoted Harris Ranch means television appearances, supermarkets, Sunset magazine, food shows, cooking classes culinary schools. Played key role entertaining current future clients HRBC, ""Choose Your Own Steak"" tour restaurant. Introduced implemented Food Trac, inventory control system. Produce annual budget supplied detailed information Cap X along ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts vegetables), Wine Vineyards, Horse Division. Kitchen Manager 01/2001 01/2003 Company Name City State High-end retirement community, 300 guest, model future properties. Developed new seasonal menus based local farm product healthy alternatives. Two Restaurants, Banquet Facility, Off Site Cater-Out. Promoted Love Management Communities means television appearances, newspaper, resort magazine, food shows, cooking classes Chamber Commerce. Played key role entertaining current future clients Produce annual budget supplied detailed information Cap X along ROI justifications. Executive Chef 06/1997 07/2001 Company Name City State Flagship promote Harris Ranch Agricultural products; Food Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate Plate Farm Table"" Seasonal Menu Changes based local farm product new beef items. Three Restaurants, Banquet Facility, Off Site Cater-Out. Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department line staff. Promoted Harris Ranch Beef means television appearances, supermarkets, Sunset magazine, food shows, cooking classes culinary schools. Played key role entertaining current future clients HRBC, ""Choose Your Own Steak"" tour restaurant. Worked closely Harris Ranch Beef Company cuttings, beef specs, new product lines, aging primal cuts, developing test new pre-cooked items. Introduced implemented Food Trac, inventory control system. Produce annual budget supplied detailed information Cap X along ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts vegetables), Wine Vineyards, Horse Division. Executive Chef 01/1995 01/1997 Company Name City State Was hired promote 100 Year Anniversary. One first resort hotels west coast Florida. Four Restaurants, Banquet Facilities, Golf Course Yacht. Researched promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus years ago, old newspaper articles. Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department line staff. Food Beverage Revenue 7.5 million Red Lion Inn Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely corporate office, high volume banquets restaurant revenues. Executive Chef 01/1985 01/1994 Company Name City State high-end destination, first class. Introduced implemented 6 new conceptual concepts Hotels Restaurants Company wide. Would evaluate Red Lion properties ensure guidelines followed. Red Lion Janzen Beach, largest banquet facility south Seattle north San Francisco. Notable: Nike's International Sales meeting National Women Action Conference Was awarded POP PIP programs 6 years row. Red Lion Inn Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer Pacific Northwest. Casa Marina, Key West Florida. Executive Sous Chef 01/1983 01/1985 Company Name City State Executive Banquet Chef 01/1981 01/1983 Company Name City State Education Associate Arts Culinary Arts 1982 Saint Augustine Culinary School City State City Skills budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles",CHEF
"SVP, REGIONAL SALES DIRECTOR WEALTH MANAGEMENT Executive Profile Exceptional follow-through abilities detail oriented; able plan foresee strategies concept successful completion Versatile; proven ability manage multiple projects Able build lasting rapport; posses strong interpersonal skills; able work effectively individuals levels, effective motivator self others Capable speaker communicator, refined skills presentations, education, client relations building A resource person, problem solver, trouble shooter creative turnaround banker Self-assured, confident, dependable responsible pursuing closing sales; thrive challenging situations requiring ability learn new skills Associate organization benefit initiatives, capabilities contributions, ultimately qualifying advancement increased decision-making responsibilities: Core Accomplishments Developing business within emerging highly competitive business market; outstanding presentation, leadership qualifications Responsible managing team 24 relationship managers delivering personalized financial strategies affluent clientele banking borrowing needs, well as, investments services. My responsibility accountability manage team service portfolio affluent households investable assets $500, 000 $2,000,000 The primary objective trusted advisor grow client assets, retain acquire new clients single point contact banking needs.. This role require holistic delivery outstanding service sales solutions meet clients' financial needs goals Professional Experience Company Name September 2014 Current SVP, Regional Sales Director Wealth Management City State Responsible managing team 24 relationship managers delivering personalized financial strategies affluent clientele banking borrowing needs, well as, investments services. My responsibility accountability manage team service portfolio affluent households investable assets $500, 000 $2,000,000 The primary objective trusted advisor grow client assets, retain acquire new clients single point contact banking needs.. This role require holistic delivery outstanding service sales solutions meet clients' financial needs goals. Company Name April 2014 September 2014 SVP, Group Leader City State Managed Citizens Bank's Business Banking Contact Center RI PA, Short term project enhance client experience create efficiencies Phonebank related sales activities. Total FTE responsible 210 Company Name April 2004 March 2014 SVP, Regional Manager-Business Banking Group City State Manage team 21 Business Banking Officers Boston Downtown Region Member Citizens Management advisory council. Company Name January 2002 April 2004 Business Banking Officer City State Company Name April 2000 December 2001 Branch Business Banker City State Company Name January 1997 January 1999 Department Head, Men's Wear City State Managed sales staff 15 established follow-up program sales team Expanded Dockers Men's Wear business $2 mil $3 mil maintaining gross margin excess 50% Analyze needs, submit recommendations implement cost-effective programs encompassing market research, sale support materials customer services Education Babson College Executive Education 2011 MA Executive Leadership Management Programme Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 Producers Life Health registered MA Commercial Lending Training Program 2008 Citizens Bank Commercial Lending Training Program, Citizens Bank, 2008 Moody's Analytic's, inc.. University Ottawa 1997 BSc Economics BSc Economics 1997 University Ottawa Professional Affiliations Citizens Management advisory council Presentations Capable speaker communicator, refined skills presentations, education, client relations building. Skills Sales, Market Research, Sales Staff, Sales Team, The Sales, And Sales, Clients, Regional Sales, Sales Director, Solutions, Wealth Management, Class, Client Relations, Closing, Closing Sales, Coaching, Comprehensive Large Array Data Stewardship System, Confident, Credit, Customer Service, Detail Oriented, Exceed, Journal, Leads, Problem Solver, Receptionist, Retail Sales, Self Motivated, Territory, The Sale, Sales Activities, Series 6, Series 7",BANKING
"OUTBOUND SALES Career Overview Call Center Representative versed customer support high call volume environments. Superior computer skills telephone etiquette. Core Strengths Exceptional communication skills Microsoft Outlook, Word Excel MS Windows proficient Adherence high customer service Skilled call center operations standards Adheres customer service procedures Customer-focused Customer service award Quick learner Accomplishments Customer service award Quick learner Work Experience Outbound Sales June 2009 June 2011 Company Name － City State Answered average [80] calls per day addressing customer inquiries, solving problems providing new product information. Described product customers accurately explained details care merchandise. Politely assisted customers via telephone. Answered product questions up-to-date knowledge sales store promotions. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Built long-term customer relationships advised customers purchases promotions. Routinely answered customer questions regarding merchandise pricing. Effectively managed high-volume inbound outbound customer calls. Evaluated consumer reports monthly basis. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Resolved service, pricing technical problems customers asking clear specific questions. Receptionist March 2002 December 2003 Company Name － City State 44314 Scheduled appointments, registered patients distributed sample pharmaceuticals prescribed. Professionally courteously verified appointment times patients. Adeptly managed multi-line phone system pleasantly greeted patients. Verified patients' eligibility claims status insurance agencies. Prepared patient charts accurately neatly clinic. Diligently filed followed third party claims. Coordinated luncheons Pharmaceutical Representatives. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Resourcefully used various coding books, procedure manuals on-line encoders. Precisely evaluated verified benefits eligibility. Updated patient financial information guarantee accuracy. Treated patients, families, visitors, peers, staff providers pleasant courteous manner. Provider Rep May 2003 March 2008 Company Name － City State Assisted maintenance medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Meticulously identified rectified inconsistencies, deficiencies discrepancies medical documentation. Prepared patient charts accurately neatly clinic. Prepared patient charts, pre-admissions consent forms necessary. Researched questions concerns providers provided detailed responses. Updated patient financial information guarantee accuracy. Organized department accordance administrative guidelines order provide specified nursing services meet legal, organizational medical staff guidelines. Participated facility surveys inspections made authorized governmental agencies. Confirmed accurate completion forms/reports admission, transfer and/or discharge resident. Initiated audit process evaluate thoroughness documentation maintenance facility standards. Cole Manage Vision Twinsburg, 44087, OH Effectively managed high-volume inbound outbound customer calls. Accurately documented, researched resolved customer service issues. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Managed high call volume tact professionalism. Educational Background High School Diploma General 1985 North Marion High School 1985 High School Diploma: General North Marion High School Mannington, 26582, WV Diploma Paralegal 1992 Webster college － City State US 1992 Diploma: Paralegal Webster college Fairmont, WV Office Technology 1994 Webster College － City State US 1994 Degree: Office Technology Webster College Fairmont WV Diploma Medical Office 2007 Brown Mackie College － City State US 2007 Diploma: Medical Office Brown Mackie College Akron, OH Skills Pricing, Sales, Inbound And Outbound, Audit, Documentation, Filing, Inspections, Maintenance, Medical Records, Basis, Receptionist, Customer Inquiries, Of Sales, Sales And, Telephone, Benefits, Claims, Coding, Cpt, Icd, Icd-9, Icd9 Coding, Icd-9 Coding, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Customer Service, Retail Sales, Award, Call Center Representative, Customer Support, Etiquette, Excel, Microsoft Outlook, Operations, Outlook, Word, Paralegal",SALES
"EXECUTIVE CHEF Professional Summary Executive Chef 20 years experience cooking American, Mexican, Asian, French Seafood environments. Prior work prep cook, line chef, sous chef. Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Bilingual Chef 20 years cooking, hiring training staff, creating schedules managing labor costs. Executive Chef possessing innate skill creating exceptional menu items. Leads productive working environments attract top-notch talent. Skills American/French classic cooking technique Beautiful presentation food Mexican/American cuisine expert Effective planner Extensive catering background Food presentation talent Employed CAMPEON featured Village Voice ""Critics' Picks"" column. Employed LOLITA/REDLULU featured The New York Times Critics' Picks"" column. Two Stars Work History Executive Chef 12/2013 08/2014 Company Name – City State Assisted owner create new sports bar/restaurant concept. Developed recipes plate presentations. Responsible ordering choosing Chinaware, small wares, silverware glassware. Created Menus, prep lists station delegated duties member HOH. Coordinated activities concerning food preparation, kitchen, storage areas. Monitored food production areas safety sanitation practices procedures. Set production cycles, ensures proper inventory levels available. Hands execution line; directing kitchen employees food production. Conducted proper pre-meals educational seminars front house employees. Purchased food items various products operation restaurant. Reduced food costs 28 percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Maintained updated knowledge local competition restaurant industry trends. Developed menus, pricing special food offerings increase revenue customer satisfaction. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Ensured staff understood expectations parameters kitchen goals daily kitchen work. Achieved exceeded performance, budget team goals. Inspected kitchens observe food preparation quality service, food appearance cleanliness production service areas. Created managed budgets operations capital equipment. Prepared operational reports analyses made appropriate recommendations progress negative trends. Planned lunch, dinner bar menus, well special menus in-house special events catering. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Executive Sous Chef 10/2012 11/2013 Company Name – City State Responsible receiving purchases, checked schedules opening kitchen restaurant. Catered large corporate events, fashion/restaurant weeks holiday season. Responsible maintaining cleanliness order absence executive chef. Conducted proper pre-meals educational seminars front house employees. Responsible running restaurant Executive chef went vacation. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Promptly reported maintenance repair issues throughout service log. Expertly managed 40 staff maintained appropriate staffing levels throughout shifts. Executive Chef 05/2009 08/2012 Company Name – City State Created charts cleaning efficiency, food labor controls. Created detail recipes standards menus specials. Managed BOH operations restaurants Connecticut. Reduced food costs 28 percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Developed menus, pricing special food offerings increase revenue customer satisfaction. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Practiced safe food handling procedures times. Successfully reduced restaurant's annual food labor costs [number] proper budgeting, scheduling management inventory. Working Chef 01/2007 01/2009 Company Name – City State An exclusive 100-seat nightclub serving French/American modern global Tapas menu. Developed new menu design, recipes plate presentations. Overhauled food labor controls better efficiency. Responsible food beverage inventory, purchases controls. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Lead Line Cook/Sous Chef 01/1992 01/2007 Company Name – City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Led shifts personally preparing food items executing requests based required specifications. Achieved exceeded performance, budget team goals. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Practiced safe food handling procedures times. Education Bachelor Arts Philosophy 2001 City College New York City State Philosophy Member Philosophy Club Received half Scholarship Master Degree. Certifications NYC Qualifying Certificate Food Protection 07-06676 Serv-Safe Certification 6561937 Skills Budgeting, charts, concept, Cooking, directing, English, Special Events, fashion, French, Inventory, Optimization, Organizing, policies, presentations, speaker, Purchasing, quality, Receiving, Safety, Scheduling, seminars, Spanish Additional Information PRESS http://blogs.villagevoice.com/forkintheroad/2014/06/campeon_a_championship_caliber_sports_bar_arrives_in_flatiron.php http://www.nytimes.com/2012/01/08/nyregion/red-lulu-cocina-in-south-norwalk-review.html?_r=2&partner=rssnyt&emc=rss& http://www.nytimes.com/2010/08/15/nyregion/15dinect.html",CHEF
"BUSINESS DEVELOPMENT INTERN Summary Obtain position analytics data science I enable data-driven decision-making help leaders solve problems. Highlights Proficient using Statistical Analysis Software (SAS), R, SAS Data Miner, SQL, Relational Databases, Microsoft Office programs. *Experienced statistical analyses, sampling techniques, research design, C-level presentations, professional writing skills. Experience Business Development Intern 05/2013 Current Company Name City State Enabled precision micro-targeting bid optimization Search Engine Marketing (SEM) zip-code level AutoTrader's clients. Used SAS R produce interactive choropleth Google map tracks page views, Sales, Market Share page views per client, identifies potential areas opportunity SEM marketing. Haystak Digital Marketing, AutoTrader company, estimates project increase revenues $3.5 million annually. Statistical Consultant 10/2012 12/2012 Company Name Used correlation procedure SAS analyze Zillow.com data housing attributes 141 homes Virginia Highland community determine Dekalb County's appraisals faulty statistically sound, led residents winning case county court. Statistical Consultant 05/2012 01/2013 Company Name City State Performed statistical analysis survey research concerning educational preferences students born post 1982 comparison students age groups. Found statistically significant differences chosen majors millenials non-millenials race using ANOVA T-test procedures SAS. Accomplishments Smart Search Engine Marketing"" Summer 2013 Used SAS R analyze Sales, Vehicle Detail Page (VDP) counts, Market Share VDP counts, automotive brand, demographics, geography zip code. This determined zip codes micro-target Search Engine Marketing (SEM) Haystak Digital Marketing, rather marketing solely based 10 mile distance IP address dealership. The project estimates earn Haystak potential $3.5 million annual revenues. Using Logistic Regression Determine Credit Scores"" Spring 2013 Used scoring, correlation, SQL, logistic procedures SAS 2.5 million record dataset Compucredit produce logistic regression model classify consumers ""good"" ""bad"" credit risks based 16 significant predictors. The model generates approximately $114k profit per 1,000 individuals scored. Homelessness Georgia"" Fall 2012 Performed multiple linear regression using regression procedure SAS predict counts homeless persons per county Georgia. Lottery Sales per Person"" found significant predictor. Education Bachelor Science Sociology Statistics May 2013 Kennesaw State University City State GPA: GPA: 3.45 GPA: 3.45 Sociology Statistics Skills automotive, C, com, Credit, client, clients, IP, marketing, Market, Microsoft Office programs, optimization, Page, predict, presentations, profit, Relational Databases, research, research design, Sales, SAS, sound, SQL, Statistical Analysis, professional writing, zip Additional Information HONORS AND ACTIVITIES Eagle Scout, Boy Scouts America President's List: Fall 2011, Fall 2012, Spring 2013 President, Alpha Kappa Delta Honor Society Sociology, Spring 2013 Study Abroad Program Paris Romania, Summer 2011",BUSINESS-DEVELOPMENT
"OPERATIONAL CHEF Professional Summary [job title] [number] years experience planning, developing implementing [program process] Experienced manager excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Talented [job title] strong background [area] Portfolio available [URL] [Job Title] background [Job Title 1] [Job Title 2] looking join growing entrepreneurial organization part Executive team. Core Qualifications Results-oriented Operations management Client-focused Excel [areas expertise] Financial records processing Contract negotiation/review/drafting Proficiency [area] Quick learner Computer proficient Reports generation analysis Contract auditing Training development Change management Change management Personal Information Place Birth: Sheffield, UK Date Birth: 3rd September, 1970 Present Resident Berlin, Germany Sex: Female Status: Married 1 child (age 4) Hobbies: International Travel, Hiking, Tennis Experience Operational Chef January 1999 January 2015 Company Name － City State Managed receipt, inventory, storage $121.8M unit serialized equipment assets include principal items intermediate supply sources using Oracle data base systems. Supervised accountability weapons weapon systems support exercises key deployments totaling $89M; additionally, tracked serial numbers embarkation process. Managed oversaw comptroller fiscal year operational budgets 115 unit offices briefed Commanding Officer ""End Year,"" 2012, 2013, 2014 spending obligations total amount $27.2M. Supervised quarterly inventories corresponding units ensure accurate record managment conducted according published regulation accountability attained 99.89% corporate inspections. Developed effective time efficient disposal plan unserviceable equipment saved government excess $1.4M reusable supplies Defense Reutilization Management Office(DRMO). Served Authorizing Official Government Commercial Purchase Card (GCPC) program supply related open purchases government contracts totaling $1.3M. Managed various Supply Distribution Warehouses 10 different military bases CONUS OCONUS supervised numerous military personnel ensuring supply tracking deliveries effectively delivered within customer timeline request. Served Battalion Equal Opportunity Representative conducted 7 annual training, 5 new join classes, BITS training 254 personnel battalion. Coordinated transfer process temporary loaned unit owned equipment numerous combat, field disaster relief exercises. Coordinated supply logistics chain distribution 20,000 items valued $42M support facilitate deployment programs. Ensured equipment parts received receipted timely manner accordance GPN guidelines provided effective supply support. Served Equal Opportunity Representative conducting 12 annual training classes Managed timely completion three DoD direct Statement Budgetary Resources (SBR) Audit samplings 8.2 million financial transactions multiple appropriations SMU. Corrected 506 erroneous fiscal year records ,consisting 800 single document transactions totaling $375K adjustments. Supervised execution weekly supply, warehouse embarkation training. Classroom instruction ranged basic safety material handling procedures, resulting 400 classroom hours. Mentored advised 700 United States Marines leadership, education, life, combat skills, building confidence personal professional careers, setting future goals. Served BN SACO, supervising 4 Command Directed urinalysis counseled 10 Marines Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget 194K FY 10,obligating 99.2%, ensuring fiscal budget requirements attained. Coordinated supervised upgrades 35 facilities new ""Marine Corps Recruiting"" concept inspected location following OSHA regulation, reporting discrepancies Army Corps Engineers. Coordinated supervised Statewide"" pool function 500 participants families. Ensured logistical support safety effectively executed. Supervised district requirement serviceability 78 RS vehicles totaling 152K, ensuring vehicle driver training safety conducted, lowering driving accidents FY10. Maintained service 147 local telephone/86 cellular lines. During district inspection, fiscal, supply, logistics telephone sections found ""mission capable"" noteworthy accomplishment. Drafted military nonmilitary correspondence. Developed led training programs preparation combat. Wrote office job descriptions directives. Education Back Save Next TERMS CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US POWERED BY © 2016, LiveCareer, Ltd. All rights reserved. Skills Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis Additional Information CHOOSE TEMPLATE BUILD YOUR RESUME FINALIZE DOWNLOAD Finalize Your Resume Templates Spelling Print Download Email Resume Sections Professional Affiliations Member, Small Business Association (2008 present) Member, Alumni Association",CHEF
"APPLECARE CPU ADVISOR Summary My goal establish rewarding career customer service data entry using skills excel proficiency organization, collaborative team serve consumers provide positive customer experience. Highlights Microsoft Office proficiency Excellent communication skills Microsoft Excel certified Filing data archiving Time management Customer service-oriented Self-directed Exceptional telephone etiquette Accomplishments Reduced technical escalations management 95% 2-3 per day. Skills Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support Experience AppleCare CPU Advisor July 2014 Current Company Name － City State Receive inbound calls provide customer individualized experience educating customer use Macintosh (Apple) products efficiently. Collaborate customers improve user experience software applications; Resolve technical computer operating system issues. Verified information computer system up-to-date accurate using iLog/iDesk case-logging tools. Identified resolved system account issues. Worked team represent Apple positively meet customer expectations. Adhere Comply Apple's business conduct policy; maintain integrity, honesty respect. Acquisitions Public Relations Coordinator May 2014 Current Company Name － City State Conduct organize research-relevant content use YDM social media outlets means marketing advertising. Contact small businesses corporations Greater Charlotte area inquire marketing needs acquire sales Your Design Market products marketing services build establish firm client base. Eliminated outdated records sending records scanned. Arrange schedule appointments client graphics design team. Host Your Design Market product launch parties introducing latest promotional deals attain clientele. Respond business email inquiries. Created monthly reports records, closed terminated records maintained master list clients potential clients. Organized billing invoice data prepared accounts receivable expected revenue reports CEO. Write mail response letters. Hostess March 2009 July 2009 Company Name － City State Provided warm welcoming environment guests. Assisted diners seating needed Worked team members encourage guest satisfaction. Maintained clean environment. Maintained contact kitchen staff, management, serving staff, customers Inspected dining serving areas ensure cleanliness proper setup Rectified guest complaints. Planned seating chart organized reservations. Education B.S Business Present University Phoenix － City State GPA: GPA: 3.0 Business GPA: 3.0 B.A Communication Communication Media May 2007 Oakwood University － City State GPA: GPA: 3.0 Communication Communication Media GPA: 3.0 High School Diploma 2004 Vance High School Additional Information Volunteer Endeavors: Pathfinders Seventh Day Adventist Church| August 1998-present 1801 Double Oaks Rd. Charlotte, NC 28206 827 Tom Hunter Rd, Charlotte, NC 28213 --Community Outreach, Soup Kitchen, Clothes Drive, Fundraising non-profit organizations, Youth Leadership Development, life skills enriching activities.",PUBLIC-RELATIONS
"FINANCE Summary Finance focal driven improve morale, decrease turnover improve productivity. Background leadership development, training, strategic thinking. Highlights Exceptional interpersonal skills Employee relations Training development Data analysis Predictive planning Public speaking Budget planning Experience Finance July 2008 October 2015 Company Name － City State Held various Finance Project Management related roles including: Integrated Scheduling Contracts Business Partner Advised managers program specific matters recommend needed changes. Developed metrics reduce risk. Directed personnel training activities. Served link management employees handling questions, interpreting executing program requirements, helping resolve work-related problems. Adjunct Professor August 2013 Current Company Name － City State Conducted adult learner leadership courses foster positive attitude toward organizational leadership. Presented leadership human behavior material. Coordinated material meet student needs goals. Human Resource Generalist Intern July 2014 March 2015 Company Name － City State Served link management employees handling questions helping resolve work-related problems. Advised managers organizational policy matters recommend needed changes. Directed job description development maximize maneuverability personnel. Education Doctor Philosophy Organizational Leadership 2013 The Chicago School Professional Psychology － City State Organizational Leadership Dissertation: The Workplace Impact Baby Boomers Millennials Work/Life Balance Perceptions Attitudes Behaviors Successfully defended March 1, 2013 Master Arts Industrial Organizational Psychology 2008 The Chicago School Professional Psychology － City State Bachelor Science Psychology 2006 Belmont University － City State Affiliations Boeing St. Louis Leadership Association Board Directors Connections Success Tribute Committee Boeing Parents Network Co-Lead 2015 Boeing Hispanic Employee Network (BHEN) Boeing Women Leadership Service Committee Interests Leadership development continuing education. Coordinating volunteer efforts within work teams. Mentoring. Additional Information Leadership Workshop Living Lord Lutheran Church November 2014, Lake St. Louis, MO Successful Defense Dissertation The Chicago School Professional Psychology March 2013 Lead Boeing University Relations Team September 2009 September 2012 Lead Boeing Integrated Scheduling Special Project Baseline Planning Efforts Skills Project management Customer satisfaction Mentoring",FINANCE
"INFORMATION TECHNOLOGY MANAGER NETWORK ENGINEER Professional Overview A highly skilled accomplished Information Technology Manager 16 years expertise planning, implementing streamlining IT systems ensure maximum customer satisfaction business revenue. ​ Strong leader demonstrated ability work effectively individuals levels functional areas. Exceptional communication project management skills ability successfully manage multiple priorities assignments. Skills Platforms: Windows 2000, 2003 Server Professional, Windows XP (Pro Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange 2000 Hardware: HP, IBM, Dell, Intel Based Server Desktop Platforms, Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets, Toshiba E-310 Color Copier, Toshiba Sony Laptops, Inter-tel Software: MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere, Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe: Acrobat, Illustrator, Photoshop, Partition Magic, Adware, Spyware, Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP Relevant Experience Information Technology Manager Network Engineer Feb 2006 Current Company Name － City State Responsible day-to-day operations functions Wilkes McHugh's six offices 300 staff members. Currently lead team 6 IT professionals Developers planning, upgrades, implementation IT systems, business applications, development new software tools. Work closely CIO senior management ensure business technology objectives aligned. Researched new technologies calculated future needs achieve accurate capacity planning. Negotiated hardware software purchases maintenance contracts. Dramatically reduced IT costs maintenance virtualizing company's infrastructure using VMware. Reduced physical servers 50 4 streamlined disaster recovery processes. Planned executed Active Directory domain migration 2008 2012 R2. Coordinated planning migration MPLS network 8 sites, including upgrades routers, switches network equipment. Increased speed reliability company email migrating Microsoft Exchange 2010 2016. Streamlined operations designing new Citrix infrastructure using Netscaler load balancers ensure better speed connectivity less downtime remote offices. Led planning implementation Disaster Recovery site Atlanta. Created company's first comprehensive business continuity plan tested success. Installed configuring Barracuda Spam Virus Firewalls resulting reduction Spam 40%. Enforced security policies, managed, monitored updated spam filtering, Virus Malware prevention systems. Reduced desktop application deployment times 60% designing implementing Microsoft's System Center Configuration Manager. Conducted training internal systems, local procedures technical subjects company employees. Coordinate external technology vendors, internal staff members, third-party consultants Network Engineer Sep 2003 Jan 2006 Company Name － City State Administered managed Windows 2003 server network environment. Responsible LAN WAN duties local remote Networks. Acted technical consultant clients various IT projects. Provide End-User Support Windows XP 2000 Operating Systems. Installed implemented Exchange 2003 mail server. Implemented Server Desktop security using Mcafee Enterprise ePolicy Orchestrator. Installed configured Web servers, FTP servers, POP3 mail servers. Manage Cisco 1900 Switches 2600 Routers. Configured VPN Remote Access users. Implemented software, Domain policies, patches upgrades using Group Policy SUS. Trained new employees Systems Administration Web development. Network Support Technician Jan 2003 Aug 2003 Company Name － City Provided network desktop support 800 users Provided technical support offices S.B.A. Domain Supported Help Desk using Help Star software Troubleshooting Windows 98 2000 Desktop Computers Implemented Group Policy Objects control desktop environment security Performed Hardware Software upgrades replacements Performed installations troubleshooting MS Office Suite Managed users, computers, Organizational Units Active Directory Created disc images desktop notebook computers using Norton Ghost Troubleshooting repairs Laser Printers Copy Machines. Education Bachelor Science Management Information Systems University Maryland University College － City State Certifications: Microsoft Certified Technology Specialist 2008 (MCTS 2008) Citrix Certified Administrator (CCA) Information Systems Management Certificate Project Management Certificate",INFORMATION-TECHNOLOGY
"OPERATIONS MANAGER Summary Experienced client service professional accustomed managing teams functioning fast-paced environment support multiple products across various business units. Solid background building strong effective teams Highlights KYC, Anti Money Laundering, legal documentations Excellent organizational time management skills Strong interpersonal communication skills levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, Project) Employee relations (hiring, terminations, performance management, development) SEC Licenses Series 6 63 (Expired. Willing retake.) Proficiency Adobe products (Photoshop, Lightroom, Illustrator) Spanish fluency, oral written Experience 02/2010 08/2014 Operations Manager Company Name － City State Managed team four client service officers responsible day-to-day operations onboarding process. Directed supervised daily activities teams primary focus enhancing client's experience, mitigating risk, identifying areas improvement. Performed Quality Assurance reviews approved due diligence reviews completed staff. Collaborated managed assigned projects cross-functional teams departments including data document collection review, technology, sales client services groups across firm. Coordinated Front Office, Credit, Compliance, AML compliance global client onboarding teams understand client/deal structure agree requirements/responsibilities. Participated development drove implementation department policies and/or procedures help improve service overall efficiency. 09/2007 02/2010 Client Service Manager Within three months, increased efficiency 20% identifying mitigating outdated manual processes leveraging technology. Increased staff performance accuracy levels 99%. Managed team eight client service officers responsible servicing base Commercial Real Estate clients, Mortgage Servicers, Regulated Cash. Serviced portfolio 300 clients deposits excess 80 billion. Reviewed complex Cash Collateral agreements client provided documentation ensure compliance regulatory contractual requirements. Served escalation point coordinated resolution key issues complex client concerns opportunities. Analyzed complex data management reporting nationwide wire deposit accounts providing adequate information decision-making. Held monthly meetings senior management provide updates team projects, roadblocks recommended solutions. 02/2002 09/2007 Client Service Manager Company Name Built fostered proactive workplace environment resulting higher level employee participation performance. Supervised team seven client service professionals primary focus delivering excellent client service, improving processes, leveraging technology. Partnered Bankers collect, analyze, validate appropriate due diligence on-boarding documentation provided client; utilized knowledge AML/KYC policy independently identify missing insufficient client due diligence information. Responsible reviewing, entering approving client information KYC database, conducting OFAC reviews, escalating findings. Extensive client contact partnership Bankers resolve customer concerns regards demand deposit accounts, short-term investments, funds transfers, sales opportunities. Actively monitored service delivery Services Product client (via MIS, internal meetings, client meetings). Gregorio Luna, page 2. Education 2003 Bachelor Professional Studies Computer Information Systems DeVry Institute Technology － State Computer Information Systems 1989 Associate Applied Science Business Management administration Kingsborough Community College － City State Applied Science Business Management administration Skills Adobe products, Photoshop, interpersonal communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written",BANKING
"HR PARTNER Summary Experienced Human Resources Business Partner expertise partnering Line Business Leaders provide guidance human capital strategies include, limited to, employee relations, talent management, compensation, etc., order meet business goals objectives. Highlights Project management Matrix management experience Talent management expertise Employee relations expertise Performance management strategies Compensation experience Employment law knowledge Manager coaching training Presentation/Facilitation experience Accomplishments Lead Project Teams address human capital strategies (i.e., Performance Management, Rewards Recognition, etc.) resulted manager tools resources. Developed facilitated Change Management training front-line managers Line Business. Developed, trained, implemented common attendance guidelines line business executed new guidelines. Experience HR Partner June 2007 Current Company Name － City State Provide strategic human resources guidance oversight wide range activities support assigned line business. In hierarchical matrix management environment Collaborate senior leadership teams influence organizational design, management practices work environment changes. Lead project teams end-to-end strategy human capital initiatives (i.e., retention, rewards recognition, performance management, etc.) Problem-solve mid-complex issues arise levels management across business groups. Coach develop less experienced staff broad human resources issues monitor resolution progress. Coach develop managers levels performance management employees. Provide expertise facilitating resolution complex issues interpretation policies. Partner levels management hierarchical matrix management environment build leadership competencies order build bench-strength talent management discussions. Partner engage key stakeholders Wells Fargo/Wachovia Bank integration efforts. Develop business cases Senior Leadership (i.e., LOB, HR, etc.) approval implement restructure one business unit may result displacements. Partner LOB Project Team develop execute plans communications support activities. Lead cross-functional cross-business unit/division teams assigned implement workforce initiatives well develop programs process improvements associated human capital business initiatives. Create facilitate virtual presentations employees managers across several states four different time zones areas policy interpretation, recruiting, compensation tools, leaves absence, etc. Provide consultation senior management complex issues actions partner human resources partners COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) needed Advise managers compensation issues, review job descriptions, make salary recommendations needed. Associate People Svcs Officer November 2001 May 2007 Company Name － City State Provide strategic human resources guidance oversight wide range activities support assigned line business. Coach develop managers levels performance management employees. Provide expertise facilitating resolution complex issues interpretation policies. Create facilitate virtual presentations employees managers across several states four different time zones areas policy interpretation, recruiting, compensation tools, leaves absence, etc. Provide consultation senior management complex issues actions partner human resources partners COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) needed Advise managers compensation issues, review job descriptions, make salary recommendations needed. Provide interpretation, application, enforcement HR related policies, procedures, laws, including limited FMLA, ADA 1990, Title VII Civil Rights Act 1964, ADEA 1967 Conduct interviews counseling sessions employees management, including performance counseling, career counseling, supervisory coaching, separations (voluntary involuntary). Conduct investigations related harassment, discrimination, etc. determine appropriate action warranted. Facilitate dialogue sessions needed help employees/managers resolve issues. Appeal Texas Workforce Commissions claims appropriate. Human Resource Consultant March 2001 November 2001 Company Name － City State Coach develop managers levels performance management employees. Provide expertise facilitating resolution issues interpretation policies. Facilitate virtual presentations employees managers. areas policy interpretation, recruiting, compensation tools, leaves absence, etc. Provide consultation front line management issues actions. Advise managers compensation issues, review job descriptions, make salary recommendations needed. Provide interpretation, application, enforcement HR related policies, procedures, laws, including limited FMLA, ADA 1990, Title VII Civil Rights Act 1964, ADEA 1967 Conduct interviews counseling sessions employees management, including performance counseling, career counseling, supervisory coaching, separations (voluntary involuntary). Conduct investigations related harassment, discrimination, etc. determine appropriate action warranted. Human Resources Consultant September 1999 May 2001 Company Name － City State Coach develop managers levels performance management employees. Provide expertise facilitating resolution issues interpretation policies. Facilitate virtual presentations employees managers. areas policy interpretation, recruiting, compensation tools, leaves absence, etc. Provide consultation front line management issues actions. Advise managers compensation issues, review job descriptions, make salary recommendations needed. Provide interpretation, application, enforcement HR related policies, procedures, laws, including limited FMLA, ADA 1990, Title VII Civil Rights Act 1964, ADEA 1967 Conduct interviews counseling sessions employees management, including performance counseling, career counseling, supervisory coaching, separations (voluntary involuntary). Conduct investigations related harassment, discrimination, etc. determine appropriate action warranted. Human Resources Consultant August 1990 September 1999 Company Name － City State Roles started transactional grew list below. Coach develop managers levels performance management employees. Provide expertise facilitating resolution issues interpretation policies. Facilitate virtual presentations employees managers. areas policy interpretation, recruiting, compensation tools, leaves absence, etc. Provide consultation front line management issues actions. Advise managers compensation issues, review job descriptions, make salary recommendations needed. Provide interpretation, application, enforcement HR related policies, procedures, laws, including limited FMLA, ADA 1990, Title VII Civil Rights Act 1964, ADEA 1967 Conduct interviews counseling sessions employees management, including performance counseling, career counseling, supervisory coaching, separations (voluntary involuntary). Conduct investigations related harassment, discrimination, etc. determine appropriate action warranted. Education Masters Arts Counseling May, 2004 Webster University － City State USA Counseling Bachelor Science Psychology December, 2001 University Houston － City State USA GPA: Dean's List Psychology Dean's List Skills Title VII ADA Mid Senior level Coaching/Consultation Employee Relations Partner Senior management Function management HR Policy Interpretation Presentation/Facilitation Collaboration/Partnering skills Relationship Building skills Additional Information SPECIAL AWARDS: 2005 USAA's Volunteer Year 2006 President's Council Service Civic Participation Award Professional Affiliations Wells Fargo Latino Team Member Network HR Liaison/member San Antonio Human Resources Management Association South Texas Children's Bereavement Center Group Facilitator CYO Sports Team Mom",HR
"BUSINESS DEVELOPMENT MANAGER Sales Account Professional Highly experienced Senior Account Manager, focused maximizing sales expanding network connections, directing every account systematically logically. Will take ownership vital role fulfilling company's mission exceeding organization's long term objectives. Signature Strengths Business Business Business Customer Contract Negotiation Calm Under Pressure Account Management Total Quality Management P&L Management Business Development Career Accomplishments Business Development Manager 07/2005 Current Company Name City State Acquired established successful business development, operations high impact initiatives throughout Dallas market. Collaborate consultations decision makers meet specific needs new repeat business. Created successful business marketing plans, long term strategies (1 year, 3 year, 5 year). Recruited managed contract labor, day workers W2 employees high turnover business. Delivered Results Recognized top sales generator, increasing sales level 60% 2007 alone. Developed department's first incentive performance plan motivated staff resulted 23% average sales increase annually. Managed portfolio 25 simultaneous accounts, generated $400 thousand revenue. Grew client base 2 accounts 50 accounts 5 years. Senior Student Loan Consultant 06/2013 02/2015 Company Name City State Drive sales leadership position. Negotiated details Loan forgiveness programs clients based needs interests, resulting cost effective payments forgiveness student loans ranging 20-100%. Trained new sales staff policies procedures. Supervised 20 account executives served senior closer. Consistently met exceeded company expectations productivity client retention. Delivered Results Consistently ranked top 10 sales representatives 75 representatives company Successfully Acquired portfolio 400 clients, generated $200 thousand revenue per year. Guided $12 Million dollars forgiveness clients portfolio. Established 21 new accounts first month. New sales representative record. Territory Sales Manager 02/2007 03/2009 Company Name City State Created strategies expand client base homeowners, businesses grow existing customer sales referrals. Monitored market conditions, product innovations competitor activity, adjusted account sales approach address latest market developments. Attended trade shows, sales conferences, networking opportunities create successful, on-going business relationships Delivered Results Managed organization's third largest region performed full sales cycle duties, increasing annual sales 20%. Established 30 new accounts, earning combined revenue short $1M. Route Sales Associate 08/2003 02/2007 Company Name City State Negotiated new promotions Fortune 500 companies, including Wal-Mart, Sam's Club, Target Kroger. Collaborated account managers prepare deliver performance updates quarterly business projections reviews. Responsible ensuring delivery products stores within market, ensuring product availability points purchase. Delivered Results Managed portfolio large format accounts, generated $1.5 million revenue per year. Ranked top 15% sales representatives 80 representatives North Dallas region. Identified Frito Lay Board directors Sales Presentation performance highest profile stores nation. Highest Producing sales route North Dallas Market 2005. Skill Trainer 01/2001 01/2004 Company Name City State Managed comprehensive workload responsibility diverse range functions, serving Host, Prep Cook, Short Order Cook, Cook required management. Implemented higher standards quality service restaurant serving staff, achieving high levels guest satisfaction increased customer retention levels. Delivered comprehensive training new night shift servers provided guidance support 8-14 servers daily basis. Production Manager 01/1998 01/2000 Company Name City State Responsible vast range operating functions including management profit commercials/public service announcements. Served Director Producer university football basketball games, ensuring highest levels quality commentary. Hosted radio talk shows, playing diverse musical styles including Jazz, Hip Hop, R&B, Blues Gospel. Performed several Public Service events uplift local community Toy Drives, Promotions local businesses, University Rallies. Shift Manager 01/1994 01/1996 Company Name City State Promoted Manager within one year based exemplary work ethic demonstrated commitment company goals objectives. Efficiently resolved customer problems concerns satisfaction involved parties. Identified measures reduce labor cost 20%. Education Bachelor Science Business Management Grambling State University City State Football Team United States Racquetball Association Skills Qualifications",BUSINESS-DEVELOPMENT
"FINANCE OFFICE ASSOCIATE Professional Summary Detail-oriented, diligent accuracy-driven individual B.sc accounting Ms./MBA degree finance. In past years, gained vast experience/skills office operations top-notch handling office communications, logistics records. In banking accounting industry, focused balancing customer needs relations ensuring bank security regulatory requirements protection protocols. Skills Communication skills, written verbal Office administration (phones, faxing, filing) Spreadsheet development management Microsoft Office Suite Customer service Analytical problem solving Organizational follow skills Multi tasking Time management Invoice Processing- Oracle EBS Reconciliation Work History 04/2021 Current Finance Office Associate Company Name – City State Prepared meeting materials took clear notes distribute stakeholders. Collaborated inter-departmentally assist workflow gather reports data Assistant Finance Director. Managed 30 vendors reconciled invoices necessary. Restocked supplies placed purchase orders maintain adequate stock levels. Developed maintained spreadsheets Excel track chart information Call center reports Employee Payroll deductions. Coordinated efficient calendars Account Receivable manager section heads factoring schedule availability load limitations. Processed invoices expenses using Oracle EBS facilitate on-time payment pass along Account Payables. Maintained staff directory company policy handbook human resources department. Completed clerical tasks filing, copying distributing mail. Arranged rapid office equipment repair maintenance vendors. 08/2019 12/2020 DEAN'S ASSIOCIATE Company Name – City State Performed clerical duties, maintain files, organize documents, photocopy. Provided accurate information person telephone students, staff, public applying knowledge University programs, policies, procedures. Processes various documents; reviews accuracy completion; obtains necessary signatures; routes appropriate personnel. Requisitioned supplies, printing, maintenance, equipment, services Operates information systems produce conventional unconventional correspondence, reports, forms. Decreased office expenditure 20% implementing needed controls stock/supplies standardizing ordering procedures Maintains confidentiality matters pertaining University. Resolved interpersonal conflicts listening, finding common ground building relationships. 01/2017 03/2018 ASSISTANT CASH OFFICER Company Name – City State Prepared financial reports relating invoicing bills, account payables receivables. Reconcile invoices identify discrepancies. Obtained documents, clearances, certificates, approvals departments ensure proper documentation. Managed 50 customer requests via telephone email per day. Prioritize manage workflow ensure quality efficiency (i.e. meet deadlines; flexible adjusting changing work priorities) Strong knowledge understanding cash management products, credit process pricing philosophy Demonstrates innovative approaches business development meeting client needs Managed high priority confidential correspondences (e-mails phone calls) Sense urgency appropriate strong commitment business ethics audit requirements 07/2015 10/2015 COMMERCIAL BANK INTERN Company Name – City State Open maintain customer accounts recording information. Identifying assessing customers' needs achieve satisfaction. Managing incoming calls customer service inquires. Used company's accounting software verify customer identity withdrawals made. Assisted inter-branch bank reconciliations end month. Assisted accounting department preparation documents audit. Process standard teller transactions customers including servicing client accounts, cashing checks, balancing cash drawers correcting discrepancies. Developed research reports gained experience within bank's finance, credit risk, commercial lending, consumer lending, mortgage lending, operations, strategy departments. Engaged colleagues efficient branch operational team, balanced daily work, studied monthly financials. Performed teller functions accordance established bank policies, procedures regulations. Education 12/2020 Master Science Finance Webster University City State 12/2020 MBA Webster University City State 07/2016 Bachelor Science Accounting Accounting And Finance Afe Babalola University City Certifications ORGANIZATION A.S.A – African Students Association Webster University (October 2018 – Present) Position – member ATSWA- Accounting Technician Scheme West Africa (July 2015- present) Position -member Certificate Leadership development – African Leadership Development (April 2017) ICAN-Institute Chartered Accountants Nigeria (2018)",FINANCE
"NX (UNIGRAPHICS) DESIGNER Summary Highlights Virus spyware removal Highly motivated Resourceful Organized Excellent communication techniques Attention detail Fast learner Education Associate Applied Science Computer Networking Technology Microsoft Option 2012 Baker College Owosso － City State GPA: GPA: 3.55 Graduated Cum Laude, Dean's List Recipient GPA: 3.55 Graduated Cum Laude, Dean's List Recipient Associate Applied Science Drafting Design Technology 1997 Baker College Owosso － City State GPA: GPA: 3.56 Graduated Cum Laude, Dean's List Recipient GPA: 3.56 Graduated Cum Laude, Dean's List Recipient Experience NX (Unigraphics) Designer Mar 2013 Aug 2014 Company Name － City State Design modify Chrysler GM shipping racks prototype production. Used NX 7.5, NX 8.0 NX 8.5. Cashier Aug 2012 Mar 2013 Company Name － City State Operate cash register, authorize gas pumps, sell lotto tickets, stock shelves areas clean store. Cashier/Bakery Aug 2010 Aug 2012 Company Name － City State Operated cash register, cleaned cashier lanes, bagged groceries needed Stocked shelves baked goods, prepped frozen bread roll dough bakers, cleaned doughnut case. Unigraphics Designer, CAD Jun 2004 Jan 2009 Company Name － City State Designed detailed parts intermediate shafts steering columns GM steering columns using UG NX UG NX2. Produced maintained accurate design documentation.Supplied production data engineers supervisors. Cashier Feb 2004 Jun 2004 Company Name － City State Operated cash register, authorized gas pumps, sold lotto tickets, stocked shelves areas cleaned store. Designer, Unigraphics Operator Aug 1999 Feb 2003 Company Name － City State Maintained design changes Front End Sheet Metal parts, Rear End Closure parts assembly files using Iman Unigraphics. Produced maintained math part files, drawing files assembly files. Used Unigraphics versions 15, 16 18. Detailer Oct 1997 Aug 1999 Company Name － City State In SurfSeg: checked surfaces parts, interference gap checks parts UG CGS part files. Created photo quality pictures presentations. As file checker, checked files make sure followed specific file guidelines using file check sheet, EdsNet, CGS file checker CGS. Updated details mlref (math reference) files body panels reside UG CGS. Also, completed detail changes mldes (math data file) drawing format files. Detailer Jul 1996 Dec 1996 Company Name － City State Changed added details CAD drawings. Created control assembly drawings rear end car parts specified work orders, using CGS. Detailer Jul 1995 Dec 1995 Company Name － City State Maintained assembly drawings Maintained detail changes drawings Rear End car parts, using CGS. Skills CAD Software: IMan/ TeamCenter, Unigraphics NX 7.5, 8.0, 8.5 Software: MS Excel, MS Word, MS Access, MS Powerpoint, MS Windows 7 Additional Information Assistant coach local AYSO girls soccer team",DESIGNER
"Highlights Prog. Languages: C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs) Doc. Editing: Word/PPT/Excel, Pages/Numbers/Keynote, LATEX Mechanical Design: AutoCAD (6 yrs), Solidworks (5+ yrs) Mechanical Skills: MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine. Statistics Softwares: STATA, SPSS Database Softwares: SQL Server (4 yrs), Navicat (2 yrs) Operating Systems: Windows 7/10, OS X Experience Company Name June 2016 Current R&D Product Development Engineer City Design build tail-sitter VTOL(vertical take landing) UAV(unmanned aerial vehicle) which. takes lands vertically travels horizontally. Main duties include limit aerodynamics. modeling, UAV control system design, mechanical manufacturing, simulation tuning/experiments. Company Name May 2015 February 2016 Research assistant City Research assistant Wharton School environment economics projects Europe Emission Trading. System (EU ETC). Main duties include large scale data collecting, cleaning, merging, database. construction data analysis, etc. Completed skills ranging Java, python, Navicat SQLite. database software) STATA (data analyzing software). Company Name August 2013 September 2013 Mechanical Technician City Check, report reducer components, automobile chassis producing, processing assembly line. Trained mechanical manufacturing fundamentals industrial production automobiles. Mechatronics Robotics: Experienced designing building Mechatronic systems Robots, including self-balanced vehicle autonomous hockey-playing robots (more info: www.robockey.com), etc. Familiar embedded system, especially Arduino micro-controller. Highly efficient C assembly language programming autonomous systems. Solid knowledge practices Robotics Kinematics. Participate projects planning robot trajectory PUMA 260 robot arm long-exposure light painting Haptic Rendering Motion Control Phantom Robot. Mechanical Engineering Experienced mechanical CAD softwares(6 yrs). Undergraduate thesis focuses ""Mechanical Design Flexible-Assembly-System(FAS) tubes"" fully designed analyzed AutoCAD Solidworks. UAV Quadrotor: Solid knowledge quadrotor dynamics, motion planning, graph search, trajectory planning. Hands-on projects Dynamic Modeling, Control Simulation Autonomous Quadrotor, including simulation, 3D Path Planning obstacles using Dijkstra A* algorithms, Trajectory Generation Control Lab Experiments KMel. Plenty amount practices implement Kalman Filter, Extended Kalman Filter real system uncertainty. Computer Vision: Study camera model, projective geometry, optical flow RANSAC (Random Sample Consensus) scene analysis automated cartography. Projects vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based optical flow; implementing Error State Kalman Filter eliminate real system noise. Control System Study Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response Stability Robustness. Research Ping-Pong ball position control PIXY camera smart transporting project avoiding multi-vehicles crash involving study ""string stability"". Machine Learning Experienced Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Naïve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc. Trained learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM Adaboost predict tweeter users' gender tweets, profiles graphic information. Programming Efficient Python Java variety hand-on projects involving exercises data structure, algorithms, GUI. Good programming habits including unit test, test driven development (TDD). 5+ years expertise C language Matlab projects simulations, analysis tool- making mathematic, mechanical electrical areas. Education University Pennsylvania, School Eng. Applied Science Aug, 2014 Master Science Mech. Eng. Applied Mechanics Jun City State Mech. Eng. Applied Mechanics Jun Harbin Institute Technology (HIT) 2010 Bachelor Science Mechanical Design Automation Sep Aug City China Mechanical Design Automation SepAug Languages English, Chinese Additional Information COMPETITIONS AWARDS: Honor Mention Prize (30%), MCM: The Mathematical Contest Modeling 2011 Regional Second Prize, China Undergraduate Mathematical Contest Modeling 2012 4th Place, Robockey, Hockey-playing Robot competition Upenn 2015 Skills 3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading System, vision",AUTOMOBILE
"PROGRAM MANAGER FINANCIAL MANAGER, FACILITIES MANAGER Summary 18 years experience Operations manager Housing Financial Institutions well healthcare sector experience successfully coordinating activities various departments concerned production, pricing, sales, distribution products services. Comfortable working people levels excellent commercial approach solving problems developing business processes. Having proven people management skills, ability manage performance motivate staff individual team level. Now looking new challenging managerial consultancy position, one make best use existing skills experience also personal professional development Core Competencies Competition Analysis Ability analyze compare firm's products competitors. Good communication management skills effective leader motivator. Self-assured confident. Objective Statement Desire join fast paced growing firm offers constructive workplace develop brand strategies, initiate strategic alliances, promote new products, interact new clients order develop sustained business organization. Skills Microsoft Word, Excel, Power Point Software: Microsoft Word, Excel, Outlook, Adobe Photoshop, outlook Databases Clarity system, Boston Post HMIS database system Experience 03/2008 Current Program Manager Financial Manager, Facilities Manager Company Name － City State Driving operational improvements, maximizing value asset base ensuring tight control Operational costs. Responsible monitoring continually improving standards performance quality within operation. Duties: Managing team approximately 20 employees busy work environment. Negotiating contracts, ensuring balance value risk. Establish implement departmental policies, goals, objectives, procedures. Creating, managing analyzing performance data information. Ensuring capacity capability continually planned. Encouraging, identifying developing best practice strategy. Ensuring compliance Environmental Health Safety goals objectives. Producing Operations manuals define business run. Working closely the. 04/2005 02/2008 Clinic Manager Company Name Manager Facility activities care plan development, service level determination, on-site field. Responsible direct supervision clinical staff ensures adherence internal policies/standards. Participates recruitment, interviewed orientation team members. Evaluates performance relative job goals/requirements; reviews records/documentation ensure regulatory in-house compliance. Coaches staff recommends in-service education programs manages assignment clinical associates. Ensures service quality care coordination ensure proper communication physicians patients. Discusses operational issues, updates new/changed regulations Oversight clinical integrity appropriated quality care provided, visits utilization, Accountable financial budget goals utilization providing appropriate accurate patient care, case mix weight, appropriate utilization delivery patient care. 01/2001 03/2005 Marketing Manager Company Name － City 06/1992 12/1998 Duties Company Name － City State Implementing new operational processes procedures. Establishing maintaining Roles Responsibilities personnel management. Delivering regular team communications organizing monthly meetings. Controlling associated operational costs according prevailing annual budget forecast. Supporting planning, development overall management project budgets, collaboration relevant senior field managers HQ staff. Seeking ways adding value existing work areas. Working closely build maintain close working relationship clients. Maximizing accuracy, productivity space utilization. Assisting recruitment, training development staff. Solving disputes complaints professional manner within guidelines. Developed new marketing strategies capture market channels new clients. Brought new processes firm growth, using various marketing strategies communication skills order brand firm market attract new clients. Developed strategies business firm building corporate relationships customers industry/market leaders. Utilized sales marketing tools create brand awareness market. Introduced improvements business strategies based customer feedback. Expanded business along respective market share firm. Played key role company initiatives developing new projects future use. Education Training June 2008 Bachelor Business Management University Phoenix － City State September 1999 Bachelor Science Nurse University Washington － City State Nurse June 2014 Master Business administration Healthcare University Phoenix － City State Healthcare Skills Adobe Photoshop, balance, Budget development, budgets, budget, Business Management, business strategies, communication skills, Negotiating contracts, Cost control, clients, customer services, Databases, database, delivery, documentation, Driving, Environmental Health, financial, Financial Analysis, Managing, marketing strategies, marketing, market, Marketing/sales, meetings, Excel, Outlook, Power Point, Microsoft Word, negotiation, organizing, patient care, personnel, plan development, policies, Problem resolution, processes, process improvement, Producing, quality, recruitment, Safety, sales, strategy, supervision",BANKING
"ENGLISH TEACHER Summary Well organized, thorough, dedicated professional documented success undertaking various tasks responsibilities. Experience educational, office, customer service environments. Degree social work TESOL certified, teaching English speakers languages. Skilled use technology presentation impactful instruction classroom environment. Skills Creative Lesson Planning Instructional Best Practices Curriculum Development Classroom Management Standardized Testing Learner Assessment Technology-Based Instruction Customer Service Problem Resolution Communication Presentation Interpersonal Relationships Teamwork Special Needs Students Compliance Policies Procedures Experience English Teacher 08/2016 08/2017 Company Name City State Planned implemented lessons increasing vocabulary sentence structure students. Organized participated school activities English camp summer winter vacation periods. Created challenging engaging lesson plans. Successfully improved students' listening speaking skills diverse conversational activities. English Teacher 11/2015 03/2016 Company Name City State Taught English kindergarten students. Participated school recreational social activities national holiday celebrations. Shampoo Staff 08/2007 01/2014 Company Name City State Completed shampooing procedure carefully determining client's preferences,. Applied shampoo, massaged scalped, washed dried hair. Assigned schedules employees, organized products salon's appearance. Recommended product solutions based needs customers. Trained new employees products procedures. Helped build business delivering excellent service, developing loyal customers. Counselor Company Name City State Provided maintained highest standard community based rehabilitation services within team direct service staff. Supported psychiatric rehabilitation case management services clients mental illness. Interacted clients daily basis, assisted basic living skills, group activities, outings.. Education Bachelor Arts Social Work Minor Sociology University Maryland City State Study Abroad 2015 Yonsei University City South Korea Certifications Teaching English Speakers Other Languages, (TESOL) Computer Skills MS Office Word, Excel, PowerPoint, Outlook",TEACHER
"BUSINESS DEVELOPMENT DIRECTOR Summary I collaborate multiple stakeholders determine audience needs, quickly developing strategic plans align clients business priorities strategies. Experience Business Development Director 05/1997 Current Company Name City State Producing measurable results clients designing unique engagement initiatives employees, sales channel partners consumers groups. Sales performance improvement products, intangible services Fortune 500 clients. Success discovering growing business customers potential spend $1 million year. I designed innovative solutions, customized customers various objectives end result needs. Managing internal teams develop, design operate complex custom projects ranging value least $150,000 millions. Titles called include entire C suite, CEO, COO, CFO, CMO, President, EVP's Marketing, Sales, Human Resources Finance. Define business issues improve revenue penetrating existing accounts opening new. Sold 17 new accounts current position, managed sales volume profit margin long sales cycle. Managed hired staff 4 work major global account travel meetings business 8 years. Total book business constantly $2.5 million year. Nearly twice entertainment activity BDD's similar tenure. Achieved $6 million sales twice, becoming trusted partner clients, customers want Win! Account Territory District Sales Manager National Account Sales 08/1989 04/1997 Company Name City State Responsible growth distributor sales volume, product mix motivation DSR sales forces. Developed custom local training marketing materials, later adopted Nestle corporate. Distributor chain accounts accounted $11 million sales. Increased chain accounts 75% national accounts. Created sales forecasts, developed budgets, strategic plans managed entire regional office staff. Working team grew business Nestle largest US account nearly double. Surpassed sales, budget goals every year manager twice led company nationally new product introductions. District sales grew $16 million $22 million district manager. Hired five salespeople 4 direct reports promoted, managed eight account managers time. Developed new reports, marketing promotional strategies field. Designed account reviews process, management field training programs entire company. Sold small business owners managed distributor sales accounts, using strategic planning, innovative programming cultivating strong personal relationships. Took area territory sales $500,000 $2.9 million, mature company industry average annual increase 3-5%. Financial Operations Executive Department Merchandising Manager 04/1988 08/1989 Company Name City State Financial Operations Executive South Bend store. Volunteered merchandise manager stores largest department. While role department highest per foot sales volume department entire corporation 4th quarter 1988. Accomplishments 4 times President Achievement Guild Award winner, award sales volume profit. 3 times President Achievement Award winner, award sales volume profit. 4 times Achievement Guild winner, leadership 3 year running combined volume. Top travel meetings sales several times since BIW. National sales contest ""the 1993 Superbowl"". Twice awarded ""The Over Achiever Year"" profitable direct customer. Reviewed consistently management throughout career ""Outstanding Exceeding Expectations"". College: elected executive positions Finance Club Resident Housing Association. Skills Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building Strategic Direction. Education Bachelor Business Administration Finance, General Business 1988 Western Michigan University City State US Earned 85% educational/living costs. Jobs worked college, industrial heavy construction, excelled several sales roles including direct sales home goods. While direct sales I national trip ranked top 10 country sales. Started two successful campus businesses. Member varsity division I football team 4 years. Organizations IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director Travel Baseball, Lakeland Milford Travel Secretary Milford High School baseball instructor.",BUSINESS-DEVELOPMENT
"SENIOR FOOD DEFENSE ANALYST Summary Experience public relations professional, strategist, analyst, publicist. Strong influencing skills achieve positive outcomes wide variety areas. Creative strategic thinker develop results-driven programs. Excellent organizational skills able adapt multiple assignments deadlines frequently-changing environment. Effective ability develop maintain extensive network contacts. Significant experience generating, implementing, managing strategic programs promotional outreach. Excellent written, verbal, interpersonal communication skills strong attention detail. Capability work independently variety partners achieve goals. Highlights Extensive experience conducting public relation activities promote effective communications media stakeholders. Developed strategic outreach plans significant programs include public speaking opportunities, media articles, guidance materials, distribution, talking points, presentations. Project Manager numerous initiatives include assessments conducted food commodity systems. Perform oversight leadership process review written reports assure meet operational goals objectives assessment. Utilize outcomes develop execute mitigation strategies outreach training initiatives building collaborative environment appropriate stakeholders. Served USDA Detailee Federal Bureau Investigation Weapons Mass Destruction Directorate's Infrastructure Countermeasures Unit Subject Matter Expert (SME) providing direction, guidance, technical assistance food defense issues. Initiated implemented mitigation strategies outreach activities multiple stakeholders, domestic international, benefit agencies' missions. Accomplishments Serve Agency lead interagency team designing conducting global food defense outreach initiative promote awareness implementation food defense measures providing technical assistance foreign governments, academia, industry. This initiative highly successful building capacity sustainability country regional levels around world. In environment budgetary cuts, initiated successfully proposed acquired $230,000 funding major international initiative, accomplished previously. Received prestigious team award Food Drug Administration work initiative. Experience Senior Food Defense Analyst Dec 2003 Current Company Name － City State Serve Subject Matter Expert Detailee Federal Bureau Investigation (FBI) initiation implementation outreach activities supporting countermeasures prevent intentional contamination food supply. Agency lead interagency team responsible designing conducting training outreach foreign governments, academia, industry. Acted communications liaison internal teams. Successfully initiated integration FBI partner resulting law enforcement elements funding added initiative. With increased budget constraints federal agencies, manage coordinate effort promote international outreach Established long-range objectives developed innovative strategies help achieve attract additional federal agencies partners future support funding. Developed strategy, proposal, supporting materials, include proposed budgets. A leading expert policies strategies address global supply chain vulnerabilities. Influenced senior leadership resulting significant funding major international initiative Established long-range objectives developed innovative strategies help achieve them.. Routinely conduct senior level briefings intelligence law enforcement, foreign, academic, industry officials; congressional staff. Managed editorial content, design distribution external agency newsletter. Cultivated positive relationships stakeholders public relations campaigns. Develop outreach materials various audiences, training, public speaking engagements, media coverage, distribution mechanisms. Research author reports, articles, issue papers, talking points senior officials, respond congressional White House inquiries. Demonstrate advanced interpersonal skills leading intra- interagency work groups build partnerships develop, coordinate, implement initiatives. Analyze information variety sources advise senior agency leadership short-term long-range strategic planning policy development. Serve liaison intelligence law enforcement communities, strengthened communication coordination programs. Project Manager activities develop execute strategies, outreach, training initiatives. Created information sharing agreements international partners facilitate mutual exchange classified information coordination activities leverage resources. Developed communications strategies programs, including project time lines. Conferred production, graphic design web-design personnel coordinate production communications materials. Public Affairs Specialist Jan 2000 Nov 2003 Company Name － City State Conducted public relation activities promote effective communications media constituent groups. Marianne L. Elbertson Page 2 Managed preparation publication weekly newsletter. Served Agency lead representative develop emergency communication protocols USDA Office Communications used agencies within Department communicating media event significant incident. Coordinated supported agency communication activities constituent outreach campaigns. Effectively responded constituent media inquiries. Established maintained effective working relationships involved stakeholders. Supported various needs organization include speech writing, press releases, talking points, presentations, responses congressional inquiries. Government Relations Associate Jan 1995 Dec 1999 Company Name － City State Assisted Director Manager Regulatory Affairs promoting advancing company's interests federal government issues. Worked appropriate government officials influence legislation regulations company's desired outcomes. Conducted analysis potential legislation regulations, coordination research projects support company goals. Public Affairs Specialist Jan 1990 Apr 1994 Company Name － City State Effectively responded media inquiries. Researched wrote complex talking points, issue papers, news releases, fact sheets, reports. Routinely interacted member-company executives representatives support organization mission goals. Assistant Publicist Aug 1987 Mar 1989 Company Name － City State Researched pitched story ideas tour publicity variety clients. Worked management identify trends developments might influence public relation decisions strategies. Drafted media relations materials include pitch letters, press releases, media alerts, profiles, press kit materials. Interacted clients regularly refine strategic media plans. Organized oversaw photo shoots, public appearances, promo shoots, features television profile shows, talk show appearances. Used knowledge clients' media goals identify appropriate media forum. Established maintained cooperative relationships various regional national print broadcast media support desired coverage. Administrative Assistant Jul 1986 Aug 1987 Company Name － City State Prepared documents purchasers packages syndicated television shows owned Universal. Completed assignments on-time high accuracy rate. Education Graduate Certificate Washington Representatives Program 1994 George Washington University － City State Bachelor Arts Radio/Television/Film Production 1986 University Maryland － City State Interests Member Daughters American Revolution Member Colonial Dames 17th Century Society Former President Mount Vernon Terrace Community Association Skills Self starter Effective strategic planning Strong leadership skills Excellent relationship building skills Resourceful persistent Additional Information PROFESSIONAL TRAINING: Detailed list available upon request PROFESSIONAL AWARDS: (Detailed list available upon request) For Leadership Persistent Effort Negotiate Implement Cooperative Activity Agreement Canada FDA Group Recognition Award outstanding Leadership Contributions toward Increasing Awareness Building Global Capacity Food Defense Outreach, Education, Collaboration Exemplary Efforts Securing Joint Project Arrangement UK Food Standards Agency CIA Outstanding Contribution Collection Issues Critical Importance National Security Developing Framework Intelligence Information Sharing FSIS Office Food Defense Initiatives Fostering Collaboration Intelligence Community including MOUs CBP TSA Administrator's Award Excellence: Work food security intelligence communication initiatives",PUBLIC-RELATIONS
"TEAM MEMBER PRICER Career Overview RETAIL OPERATIONS MANAGEMENT Inventory Control Product Pricing DEDICATED EXPERIENCED BUSINESS PROFESSIONAL tradition performance excellence achieving surpassing corporate goals sales, operations, Merchandise customer service, safety standards. Replenishment · Foster cooperation build trusted relationships clients, staff, management. Staff Training · Train staff club procedures, company policies practices, computer usage. Team Leadership · Provide analysis resolution internal organizational issues problems. Cash Accountability · Computer literate...adept using proprietary systems appointments, A/R, program Payroll/Timekeeping registration, customer accounts. Kronos payroll system. Accounts Receivable · Tactful calm dealing sensitive situations resolving patron issues. Financial Reporting · Solid work ethic; meticulous organization; pride work; positive can-do attitude. OSHA Compliance Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Top sales performer Visual merchandising proficiency Work Experience 07/2012 Current Team Member Pricer Company Name － City State Set store prior grand opening. Selected products sold. Priced accordingly. Placed product sales floor. Worked team member performing cashier duties, product assistance cleaning. Cross-trained provided back-up customer service representatives needed. Expressed appreciation invited customers return store. Organized store returning merchandise proper place. 01/1990 01/2012 Club Manager/Assistant Manager · Sales Manager/Assistant Manager · Operations Manager Company Name Managed operational areas busy fitness club 6 direct reports, total staff 30, 400-800 daily patrons. Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management). Company Name Responded quickly customer inquiries issues maintain high level member satisfaction/retention. Influenced prospects, sold memberships accounted cash/credit card receipts. Conducted facility tours new member orientations; developed new member fitness goals. Scheduled appointments registered patrons classes, personal training, fitness sessions. Drove revenue growth referrals building positive enduring relationships members. Processed contracts, payments, membership corrections. Programs Oversaw entire program schedule, ensuring instructors' commitment participant registration. Monitored program enrollment ensure profitability. Personal Training Monitored new memberships ensure participation new member session personal trainer. Identified communicated customers' needs personal trainers. Accountable $20,000 monthly budget. Sold individual personal training sessions customers. Retail Sales Accountable $30,000 annual budget nutritional items ancillary merchandise. Maintained proper levels inventory meet customer demands. Opened, closed, balanced POS system daily basis. Scheduled nursery personnel, monitored attendance, evaluated performance. Enforced company policies minimize risk potential. Maintenance Communicated equipment malfunctions maintenance staff sustain high level equipment reliability. Scheduled monitored nightly facility cleaning. Responded immediately emergency situations prepared submitted timely accident reports. Staff Management Hired, trained, motivated, evaluated, disciplined staff achieve corporate performance standards. Coached mentored employees contribute club's success. Conducted ongoing staff training. Operations Management Organized department schedules ensure adequate coverage efficient operations. Consistently achieved percentage budget bonus pay meeting surpassing corporate goals. Previous Experience includes various management roles Chicago Health Club. Educational Background Business Administration curriculum Bally Total Fitness--monthly training/meetings increase skill level management, sales, marketing, accounting. Moraine Valley Community College － City State Skills accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer",FITNESS
"CONSULTANT Summary In-depth knowledge understanding numerous software packages operating systems. Skilled Database Administrator, Network Administration, Web developer. Providing Customer End-User Help Desk Support. Easily identify resolve technical issues concerns. Excellent communication presentation capabilities Experience Consultant Mar 2014 May 2017 Company Name － City State Provided object-oriented design, programming implementation support customer Billing system written Java Design database system e-commerce website persistence EJB platform Prepared test plans data, user documentation customer billing system. Problem-solved hardware issues fault -tolerant hard drives. Database Administrator Dec 2009 Feb 2017 Company Name － City State Working database management systems, determining storing data. Identify user needs set new computer database. Integrate data outdated systems new system. Machinist, CNC Programmer Jun 2001 Dec 2009 Company Name － City State Setup fixtures, program CNC machines plumbing equipment Education Training Bachelor Science Computer Science/ Information Technology May 2013 Limestone College － City State Computer Science/ Information Technology Bachelor Science Business Administration Dec. 2011 Limestone College － City State Business Administration Bachelor Science Computer Science Software/Programming Dec. 2011 Limestone College － City State Computer Science Software/Programming Master's degree Information Technology(MIT) University Virginia Tech Present Skills API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml",CONSULTANT
"DIRECTOR OF FINANCE Professional Summary Progressive financial managerial experience not-for-profit for-profit organizations. Primary financial contact Board Directors presenting financial statistical reports members varying degrees financial knowledge. Accountable financial management $15M not-for-profit health center responsibility financial reporting, investment reporting, budget preparation collaboration Senior Management, staff supervision coaching, financial systems. Comprehensive expertise non-profit organizations multiple programs cost centers. Experienced fund accounting reporting requirements based government regulations, contractual language, donor restrictions. Preparation explanation net assets summarized unrestricted, temporarily restricted, permanently restricted. Prepare reporting summarization ongoing Capital Campaign. Extensive experience relevant financial software applications including conversions upgrades. Currently working Blackbaud Financial Edge Raiser's Edge. Skills Accounting, computerized accounting, general accounting, accounts payable, accounts receivable, trial balance, banking, benefits, billing, budgets, Budget, Cancer, cash management, closing, coaching, contracts, Client, customer service, decision making, documentation, Senior Management, filing, Finance, Financial, financial analysis, financial audits, financial statements, Prepare financial statements, funds, general ledger, grants, Human Resource, Insurance, interpretation, investments, legal, Director, meetings, mentoring, Excel, Microsoft Office, Office, negotiating, operating system, payroll, payroll processing, performance analysis, Personnel, personnel management, policies, Primary Care, profit, project management, QuickBooks, reconciling, reporting, securities, staffing, strategic, Strategic Planning, supervising, tax returns, treasury, valuation, vision Core Qualifications Proficient various computerized accounting software, Microsoft Office, investment software. Experience DIRECTOR OF FINANCE January 2012 Current Company Name － City State Prepare financial statements presentation Treasurer Board Directors, Finance Committee, senior staff. Liaison external auditors. Prepare analyze audit schedules. Review audited financial statements 990 Information return accuracy reconciliation trial balance. Responsible reporting endowment activity reconciling investment manager statements general ledger. Maintain reports include earnings expense documentation related board designated, temporarily, permanently restricted funds accordance donor restrictions. Prepare reports needed Investment Committee Board Directors. Prepare analyze general ledger, including cost centers, compliance Federal, State grant funding requirements. Complete fiscal reports required grant funding contracts. Preparation analysis annual budget, working closely Senior Management department directors, presentation Executive Finance Committees Board Directors. Responsible Human Resource function Society, including payroll benefits, well compliance Federal State Labor Department rulings. Supervise Finance Office including training mentoring entry level staff. Monitor Personnel Finance Office policies procedures. CHIEF FINANCIAL OFFICER January 2009 January 2012 Company Name － City State Prepared analyzed financial statements monthly presentation Senior Management, Finance Committee Board Directors, Board Directors. Monitored overall financial compliance reporting Federal, State, Local agencies. Created explained various models annual operating capital budgets based changing scenarios Federal, State, Local private donors. Coordination budget details Senior Managers. Presented budget approval Board Directors. Created State New Hampshire budget funding Primary Care Breast Cervical Cancer Program. Responsible completion reporting State Work Plan. Key point person audits including A133 audit, State New Hampshire City Manchester HUD technical visits. As member Senior Management, reporting directly President/CEO, assisted development annual goals, objectives long-term planning, well general administration Center. Created submitted grant requests grant reports Federal ARRA Earmark grants using Federal Electronic Handbook Federal portals. Completed calculations requests Federal drawdowns using Federal portal. Responsible development, implementation monitoring financial systems, records controls encompassing patient receivables, accounts payable, general accounting, grants contracts, payroll. Provided financial analysis participated decision making insurance coverage, fringe benefits, compensation plans. Supervised, trained, coached patient account staff accounting staff. Created reviewed financial internal control policies especially cash, patient eligibility discounts, Federal, State City program income limits. Negotiated monitored insurance policies, including malpractice, property, workers compensation. Responsible cash management banking authorization. DIRECTOR OF FINANCE January 2007 January 2009 Company Name － City State Prepared analyzed general ledger, including cost centers, compliance Federal, State grant funding requirements. Prepared financial statements presentation Finance Committee Board Directors. Completed fiscal reports required grant funding contracts including DHHS HUD. Coordinated financial audits, including State audit. Prepared analyzed audit schedules. Liaison external auditors Preparation analysis budget components DHHS. Supervised Business Office Accounting staff newly combined position Director Finance, including coaching, training, reorganization. Responsible supervising billing process electronic paper claims, Medicaid, Medicare, managed care insurance companies. Reviewed accounts receivable aging including approval adjustments write offs. Review approval Client Fee Assessment financial assistance discounts. Member Managed Care Insurance Team responsible negotiating rates contracts. Also responsible resolution billing issues contract interpretation. TREASURY/INVESTMENT ANALYST January 2007 Company Name － City State Prepared monthly endowment investment performance allocation report Investment Committee Chief Financial Officer using BNY Mellon Analytical Solutions Excel worksheets. Reconciled custodial statements general ledger investment manager statements. In accordance Investment Committee directives, worked BNY Mellon set new investment accounts custody performance analysis. Assisted preparation 990T accompanying schedules including reportable transactions foreign entities. Reviewed filing planned giving tax returns including 5227, 1041A 1099Rs. Initiated compilation procedures monthly closing checklists. Performed various treasury functions including wire transfers check signing. DIRECTOR OF FINANCE AND ADMINISTRATION January 2000 January 2007 Company Name － City State Provided financial analysis investments $72M including reconciliation trust operating system investment managers, valuation common investment funds, reconciliation customer accounts. Responsible daily operation SunGard Charlotte system. Prepared analyzed monthly, consolidated financial statements included investment servicing not-for-profit components Foundation. As senior management, worked Executive Committee, President, Director Development coordinate implement mission organization. Key contact person Budget Audit Committee member Investment Committee. As part Strategic Planning Task Force, collaborated Board members create Foundation's mission, vision, strategic plan. Developed operational budget approval Board Directors reported explanation variances monthly basis. Supervised coached Operations Team Loan Officers work cohesive unit provided attentive customer service church trustees. Facilitated weekly departmental meetings. Improved overall accuracy reporting process documenting monitoring procedures, creating implementing internal controls, improving investment reconciliation process. Decreased monthly closing process 14 days. Coordinated interdepartmental projects inception implementation assessment, using project management tools. Supervised teams identify goals project, tasks performed, resources needed. Responsible treasury function Foundation. Monitored bank cash provided funds management including securities brokerage services. Established maintained wire transfer, ACH electronic transfer process. Coordinated audit process liaison external auditors. Prepared required schedule auditors well consolidated financial statements footnotes. Prepared tax returns charitable remainderman unitrusts pooled income fund IRS Form 1099R gift annuitants. Provided personnel management including legal issues, benefit reporting staffing. Researched, negotiated, implemented fringe benefit programs. Performed payroll processing using QuickBooks. Education Masters Business Administration SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College Graduate School Business) Business Administration B.S Office Administration Accounting SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College) GPA: Honors Honors Office Administration Accounting Work History Company Name",FINANCE
"CUSTOMER SERVICE REP Professional Summary I currently seeking full-time position, environment greater challenge me. I'm also aiming learning new skills using skills, help better real world allow opportunities advancement. I accomplished motivated individual solid background AutoCAD design, layout, design products. But I also experience Customer Service Representative Administration 8 years experience telephone in-person customer services, including sales, tech support, customer care, active listening problem solving fast-paced, team-based, deadline-driven environment. Detail driven outstanding communication skills proven success interfacing customers team members. Call Center Representative versed customer support high Call volume environments. Superior computer skills telephone etiquette. Skills AutoCAD AutoCAD Civil 3D Civil Engineering Basics Adobe Illustrator 3Ds Max Design AutoCAD Inventor Pro Revit Architectural knowledge Ability Work Under Pressure Teamwork Decision-making strength Deadline-oriented Customer service Critical thinking MS Windows proficient Creative problem solver Quick learner Strategic sales knowledge Multi-line phone talent Self-motivated Strong verbal communication Risk management processes analysis Work History Customer Service Rep 08/2016 02/2018 Company Name – City State Supported management assuring floor agents completed tasks correctly Described product pricing customers accurately explained details care merchandise. Answered product questions up-to-date knowledge sales company promotions. Scored top 10% employees successful resolution issues Ensured superior customer experience addressing customer concerns complaints, demonstrating empathy resolving problems spot, professionally. Maintained cleanliness presentation stock room production floor. Directed calls appropriate individuals departments. Achieved sales goals service performance requirements new customer existing sales. Asked open-ended questions assess customer needs. Learned, referenced applied product knowledge information. Contacted customer follow purchases, suggest new merchandise inform promotions upcoming events. Set explained new membership contracts. Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls giving agents daily call center environment. Defused volatile customer situations calmly courteously. Developed process controls metrics daily management Call Center. Crew Member 02/2014 08/2016 Company Name – City State Create burritos, fun it. Greeted customers provided excellent customer service. Providing friendly, quality customer service Chipotle customer. Excellent time management skills ability work high pressure situations. Worked line, cash, fax area. Completing hot food preparation assignment accurately, neatly, timely fashion. Cleaning equipment, preparing food throughout day needed, anticipating reacting customer volume. Following Chipotle sanitation standards including washing cookware utensils throughout day. Assembled food orders maintaining appropriate portion control. Followed food safety procedures according company policies health sanitation regulations. Reported shift time ready work. Billing, Office Assistant 09/2012 11/2012 Company Name – City State Checked patient data including insurance, demographic health history ensure information current. Maintain logs transactions occur day. Maintained accurate records patient care, condition, progress concerns. Scheduled accompanied clients medical appointments. Maintained clean, healthy safe environment. Performed clerical duties, word processing, data entry, answering phones filing. Correctly coded billed medical claims various hospital nursing facilities. Interacted necessary partners throughout establishment including physicians, nursing staff, technicians, medical assistants. Scheduled, rescheduled handled cancelled appointments patients using desktop calendar software. Greeted patient pleasantly provided desk sheet sign-in. Adhered strict HIPAA guidelines times according company policy. Maintained strict patient physician confidentiality. Answered phone second ring greeted callers enthusiastically multi -line phone system. Verified patients' eligibility claims status insurance agencies submitted electronic/paper claims documentation timely filing. Managed collections claims unpaid bills estates debtors. Responded correspondence, posted adjusted payments insurance companies. Identified resolved patient billing payment issues. Customer Services, Billing Server 01/2006 06/2010 Company Name – City State Consistently provided professional, friendly engaging service. Helping chef get ready service preparing food. Cleaning kitchen, including washing kitchen appliances, work surfaces, floors walls. Transports materials event area, following health safety qualifications food serving ware. Sets up, decorates, prepares serving dining areas according specific directions layout plans established catering manager. Prepares food attractive appetizing way according caterer's directions serves food appositive courteous demeanor. Breaks serving dining areas. Cleans sanitizes equipment, utensils, dining ware, linens, serving ware, work areas. Followed safety sanitation policies handling food beverage uphold proper health standards. Selected ordered décor event materials. Interviewed clients understand event scopes work, establish budgets determine timelines venue selection, guest list finalization, rehearsal, ceremonies, receptions. Worked closely couples meet wedding goals, maintain deadlines resolve complaints service issues. Education Computer Aided Drafting Design (CADD) Associate Degree Computer Drafting Design March 2015 ITT-TECHNICAL INSTITUTE Computer Drafting Design Pre-Medicine RANDOLPH-MACON COLLEGE Pre-Medicine Advance Diploma June 2010 LEE-DAVIS HIGH SCHOOL Additional Skills Adobe Illustrator 3, AutoCAD, Civil Engineering, cooking, Cleaning equipment, Revit",CHEF
"SALES ASSOCIATE Experience Sales Associate 01/2015 11/2016 Company Name City State Meet greet customers, investigate customers needs hot buttons building rapport, sell company organization, demonstrate product, present product customer, trade evaluation trade vehicles, handle pass customer objections politely, write customer professional manner credit application, negotiate present figures customer, deliver new vehicle customer, follow future business questions concerns. Produce Clerk 01/2013 12/2014 Company Name City State Keep work area clean times, make sure produce presentable fresh, stock always keep produce full, unloading new shipments fresh produce pallets, keeping safe clean back room environment, always give great customer service customers. Field Worker 01/2012 12/2013 Company Name City State Trim remove leaves grapes, pick grapes, also picked blueberries. Willing relocate: Anywhere Languages 2 years), Bilingual (English, Spanish) Education Training Arvin High School Bakersfield College Skills Great Communication Skills, credit, customer service, Customer Service, English, Inventory, Negotiation, Pallet Jack, pick, Presentation Skills, rapport, Sales, Spanish, Phones Additional Information Willing relocate: Anywhere Authorized work US employer",SALES
"FINANCE ANALYST Summary Strategic analytical finance professional 4+ years success financial reporting, analysis project management. Skills Analytical skills Variance analysis Complex problem solving Financial modeling Self-motivated professional MS Office Suite Interpersonal skills Leadership skills Accomplishments PHI SIGMA SIGMA SORORITY CALIFORNIA STATE UNIVERSITY October 2006 June 2010. Monitor event activities ensure compliance applicable rules satisfaction participants, resolution problems arise. Coordinate services events, accommodation transportation participants, facilities, catering, signage, displays, special needs requirements, printing event security. Analyzed, revised worked budgets. President 2007-2008. Community service: Relay life, American Heart walk, Linus Project, Phi Sigma Sigma Foundation. Hold regular meetings. Leadership training 2 years. STATE FARM ACTIVITIES COMMITTEE June 2012 January 2013. Monitor event activities ensure compliance applicable rules satisfaction participants, resolution problems arise. Coordinate services events, accommodation transportation participants, facilities, catering, signage, displays, special needs requirements, printing event security. Analyzed, revised worked budgets. Hold regular meetings. Experience Finance Analyst Nov 2013 Current Company Name － City State Executed reported variance gap analysis. Monitored analyzed Key Performance Indicators (KPI) financial ratios. Tracked, analyzed interpreted trends [Data type] data. Analyzed pricing sales business products. Developed financial analysis reports presentations applying acquired financial principles. Analyzed businesses varying sizes determine financial impact potential investments. Manipulated data using pivot tables, pivot charts macros Evaluated return-on-investment profit-loss projections. Planned managed budgets excess [Amount] Created sales strategies promote advertising offerings motivate larger deals. Completed strategic competitive analysis assessing strengths weaknesses competitors. Managed trade new product releases. Worked effectively heavily cross-functional, fast paced environment. Researched resolved billing invoice problems. Created training manuals trade system. Led team training. Provided high level support sales representatives customers. Recommended changes existing methods increase accuracy efficiency ROI. Generated distributed weekly reports. Lead off-site support across multiple time zones. Claim Representative Feb 2011 Oct 2013 Company Name － City State Examine claims forms records determine insurance coverage. Investigate assess damage property review property damage estimates. Interview correspond claimants, witnesses, police, relevant parties determine claim settlement, denial, review. Review police reports physical property damage determine extent liability. Negotiate claim settlements recommend litigation settlement cannot negotiated. Analyze information gathered investigation, report findings recommendations. Refer questionable claims investigator claims adjuster investigation settlement. Collect evidence support contested claims court. Examine titles property determine validity act company agent transactions property owners. Evaluate practicality repair opposed payment market value vehicle accident. Determine salvage value total-loss vehicle. Arrange damage appraised another appraiser resolve disagreement shop repair cost. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Intern Aug 2010 Oct 2010 Company Name － City State Interview prospective clients obtain data financial resources needs, physical condition person discuss existing coverage. Call policyholders deliver explain policy, analyze insurance program suggest additions changes, change beneficiaries. Seek new clients develop clientele networking find new customers generate lists prospective clients. Calculate premiums establish payment method. Contact underwriter submit forms obtain binder coverage. Attend meetings, seminars programs learn new products services, learn new skills, receive technical assistance developing new accounts. Ensure policy requirements fulfilled, including necessary medical examinations completion appropriate forms. Customize insurance programs suit individual customers, often covering variety risks. Education Training Bachelor Science Business Administration Finance June 2010 CALIFORNIA STATE UNIVERSITY OF BAKERSFIELD － City State Business Administration Finance Phi Sigma Sigma Sorority Skills binder, clientele, clients, features, financial, forms, insurance, litigation, marketing strategies, market, meetings, networking, police, policies, recording, seminars, settlements, Sigma, technical assistance, underwriter",FINANCE
"DIRECTOR OF BUSINESS DEVELOPMENT Highlights Word, Excel, PowerPoint, Adobe, Java, Oracle JD Edwards Enterprise, Epitome/WinAl, Data Collection, Internet, Social Media. Experience July 2012 Company Name － State optimize financial operations performing complex analyses enterprise wide negotiations, projections, time-of-business reviews, guest port services distribution channels, claims/utilization costs. Determining effectiveness territory analyzing targeting special segment sales reports. Provided data multiple sources monthly, quarterly, annual, ad hoc reports generated various departments senior management; ensured data accurate identifying resolving errors discrepancies. Reviewed, analyzed, resolved claims (based performance, $50,000 limit ofauthority quickly eliminated supervisor); processed thousands claims worth excess $20 million. Initiated, calculated reported upon quarterly productivity analysis. Participated daily tasks related financial reporting, budgeting forecasting, asset liability reconciliation, working capital, cash control. Director Business Development May 2014 Current Company Name － City State Work along side management team advisory capacity investigate needs propose routes business achieve goals. Implement agreed actions achieve specific business objectives (managing test marketing program promotional campaign, introducing new system), managing hand-over support needed sustain progress. I coordinate lead sales pursuit process. I developed new business new customers, expand existing client relationship. Managed sales strategies/plans keep consistent company's long range strategic objectives. Maintence Operations study high-tech industry, releasing 20-30% capacity. Customer Experience transformation, leading diagnostic design phases. Fundraisor Director September 2012 March 2014 Company Name － City State Providing collaborative leadership coordinates submission interdisciplinary proposals support capital needs advances needs interests researching identifying sources support revenue generation. Using proactive skills extensive network seeking new expanded opportunities generate new proposals based mission goal statement organizations' guidelines interest. Advise assist Executive Director devising implementing fundraising strategies specific projects review regular basis. Take lead developing new fundraising sources. Work closely Executive Director increase profile enhance reputation within donor community. May 2001 January 2012 Company Name Bolletieri Tennis Academy, Bradenton provided coaching promising junior players one top tennis academies world (2001). Flamingo Park, Miami Beach instructor busy tennis facility; taught levels ofplayers; developed loyal steady clientele (both locals returning visitors); ran tennis camps (2002 -2004). Miami Shores Country Club, Miami Director, summer tennis camp kids (10-18); responsible program development; scheduling head pros; logistics; liaison accounting regarding pro compensation (2004). Private Coach USTA top ranked junior Cassandra Herzberg; coaching physical, strategic, motivational technique development led rise national ranking from: 200 Top 3 (2004-2008). Negotiated contracts major sports brands including Nike, Wilson, Luxilon; coordinated tournament scheduling travel logistics. Played key role recruitment Cassandra Brown University hold first position roster four semesters. Education Associate Arts May 2011 MIAMI DADE COLLEGE － City State GPA: Graduated Highest Praise, Summa Cum Laude GPA: 4.0 Graduated Highest Praise, Summa Cum Laude GPA: 4.0 January 2001 ZAGREB SCHOOL OF ECONOMICS MANAGEMENT GPA: GPA: 4.0 GPA: 4.0 CFA (CHARTERED FINANCIAL ANALYST, level 1 December 2013 FLORIDA INTERNATIONAL UNIVERSITY － City State Bachelor Science Hospitality Tourism Menagment Finance December 2012 GPA: Graduated Highest Praise, Summa Cum Laude GPA: 3.9 Hospitality Tourism Menagment Finance Graduated Highest Praise, Summa Cum Laude GPA: 3.9 Work History Company Name Languages Multilingual, fluent English, Croatian, Cyrillic. Skills accounting, Adobe, ad, budgeting, Coach, coaching, contracts, clientele, client, Data Collection, fluent English, senior management, financial, FINANCIAL ANALYST, financial reporting, forecasting, fundraising, instructor, Java, JD Edwards, leadership, logistics, Director, managing, marketing, Excel, PowerPoint, Word, negotiations, Enterprise, network, Oracle, program development, progress, proposals, recruitment, researching, sales, scheduling, strategic, supervisor Additional Information Hold United States Permanent Resident status (previously held Extraordinary Ability 01 Visa).",BUSINESS-DEVELOPMENT
"INTERN Summary Motivated, responsible Personal Trainer extensive training fitness, nutrition health education. Highlights CPR First Aid certified Lifeguard training Fitness equipment operation Body Mass Index (BMI) knowledge Fitness assessments Customer-oriented Understanding body fat tables BMI Excellent sales skills Understanding human anatomy AED certification Fitness equipment expertise Experience Intern 03/2013 10/2013 Company Name Develop coordinate fitness wellness programs services. Supervise fitness wellness workers, fitness instructors, recreation workers, nutritionists, health educators. Conduct facilitate training sessions seminars wellness fitness staff. Develop fitness wellness classes, yoga, aerobics, weightlifting, aquatics, ensuring diversity class offerings. Maintain wellness- fitness-related schedules, records, reports. Manage oversee fitness recreation facilities, ensuring safe clean facilities equipment. Operate, instruct others in, proper operation fitness equipment, weight machines, exercise bicycles, benches, hand weights, fitness assessment devices. Organize oversee health screenings, flu, mammography, blood pressure, cholesterol screenings. Teach fitness classes improve strength, flexibility, cardiovascular conditioning, general fitness participants. Maintain arrange maintenance fitness equipment facilities. Track attendance, participation, performance data related wellness events. Observe participants inform corrective measures necessary skill improvement. Instruct participants maintaining exertion levels maximize benefits exercise routines. Offer alternatives classes accommodate different levels fitness. Plan routines, choose appropriate music, choose different movements set muscles, depending participants' capabilities limitations. Teach proper breathing techniques used physical exertion. Evaluate individuals' abilities, needs, physical conditions, develop suitable training programs meet special requirements. Monitor participants' progress adapt programs needed. Explain enforce safety rules regulations governing sports, recreational activities, use exercise equipment. Advise clients proper clothing shoes. Maintain fitness equipment. Teach demonstrate use gymnastic training equipment trampolines weights. Plan physical education programs promote development participants' physical attributes social skills. Fitness Specialist 11/2012 10/2013 Company Name Manage oversee fitness recreation facilities, ensuring safe clean facilities equipment. Operate, instruct others in, proper operation fitness equipment, weight machines, exercise bicycles, benches, hand weights, fitness assessment devices. Maintain arrange maintenance fitness equipment facilities. Sports Recreational Assistant 11/2012 10/2013 Greet new arrivals activities, introducing participants, explaining facility rules, encouraging participation. Officiate sporting events, games, competitions, maintain standards play ensure game rules observed. Judge performances sporting competitions order award points, impose scoring penalties, determine results. Inspect sporting equipment and/or examine participants order ensure compliance event safety regulations. Keep track event times, including race times elapsed time game segments, starting stopping play necessary. Signal participants officials make aware infractions otherwise regulate play competition. Verify scoring calculations competition winners announced. Resolve claims rule infractions complaints participants assess necessary penalties, according regulations. Start races competitions. Teach explain rules regulations governing specific sport. Verify credentials participants sporting events, make qualifying determinations starting order handicap number. Confer sporting officials, coaches, players, facility managers order provide information, coordinate activities, discuss problems. Report regulating organizations regarding sporting activities, complaints made, actions taken needed fines disciplinary actions. Compile scores athletic records. Direct participants assigned areas starting blocks penalty areas. Research study players teams order anticipate issues might arise future engagements. 02/2013 07/2013 Company Name Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Determine charges services requested, collect deposits payments, arrange billing. Refer unresolved customer grievances designated departments investigation. Recommend improvements products, packaging, shipping, service, billing methods procedures prevent future problems. Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Compute sales prices, total purchases receive process cash credit payment. Answer questions regarding store merchandise. Prepare sales slips sales contracts. Maintain records related sales. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Exchange merchandise customers accept returns. Clean shelves, counters, tables. Help customers try fit merchandise. Estimate quantity cost merchandise required, paint floor covering. Advise patients treatments foot care techniques necessary prevention future problems. Prepare inserts, heel pads, lifts casts customers' feet. Measure customers fit,and discuss type footwear made, recommending details leather quality. Education High School Diploma Jun 2008 JAY M. ROBINSON HIGH SCHOOL CONCORD NORTH CAROLINA UNITED STATES Weight Training Physical Education, Competed High School Basketball Varsity) Competed Track Field Dec 2015 BELMONT ABBEY COLLEGE BELMONT NORTH CAROLINA UNITED STATES GPA: GPA: 3.5 GPA: 3.5 WORLD INSTRUCTOR TRAINING SCHOOL CHARLOTTE. NC UNITED STATES Jun 2013-Aug 2013 passed practical written exam certified personal training certification Certifications Programming Muscular Fitness: Machines Programming Muscular Fitness: Free Weights Alternative Training Techniques; Flexibility Training CPR certified AED certified FIRST AID certified Skills benefits, billing, contracts, CPR certified, credit, clients, FIRST AID, Inventory, Exchange, packaging, paint, Programming, progress, quality, Record keeping, recording, Research, safety, sales, seminars, shipping, tables, telephone, training programs, type, written, Composition",FITNESS
"CUSTOMER SERVICE SPECIALIST III Summary To attain position public and/or legal administration similar field. Highlights Notary Public 2002 presentl NYS Division Budget; NYS Contract Mgmt. System; NYS Grants Gateway SFS Financial System Software Proficiency Intermediate Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 10; DOS, SFS Financial Management System/Oracle, Lotus Notes Heavy Dictaphone/transcription skills; Dual Monitor experience. Able work diverse group people levels management staff; independently team; adapts quickly new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar multiple office copy machines/scanners, able learn new software programs quickly efficiently. Managed cash daily summary reports Accomplishments Acquired 2 Master's degrees within three half years, graduating Summa Cum Laude. It shows I get things done I put mind to, matter difficulty. I excel well challenging work environment. Able work well diverse group individuals. Experience Customer Service Specialist III Mar 2016 Aug 2016 Company Name － City State Provided great customer service consumers call Health Marketplace insurance Properly validated authenticated consumers seeking assistance marketplace accounts Assisted consumers enrollment various types health insurance Marketplace Informed consumers Marketplace accounts make updates needed Assisted consumers applying renewing coverage well walking process Set validated family members authorized representatives speak behalf account holder. Mgmt. Specialist MWBE Liaison Sep 2015 Feb 2016 Company Name － City State Created input B1184's Division Budget system Grants Received processed M/WBE Requests Waiver forms State Contractors Maintained business relationship project managers department heads ensure contractors following MWBE Rules Regulations Utilized Contract Management System using Access Excel Contacted Executive Chambers Waiver Requests status updates changes needed get approved Met Project Managers Dept. Heads discuss issues centered around meeting MWBE goals Prepared submitted monthly quarterly MWBE Utilization Reports Executive Chambers. Deputy City Clerk Jan 2014 Aug 2015 Company Name － City State Maintained business direct public appropriate offices entities needed. Managed daily operations issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses secure dog redemption payments, replace dog tags, update rabies info BAS System. Created submit payment vouchers bills office subscriptions. Accepted monies checks licenses, permits order supplies. Managed incoming mail send mailed-in requests licenses, certifications permits. Copied distributed agendas meetings city council members department heads, well upload agendas minutes website using Sitefinity 4.7. Accepted Legal service City Troy Notices Claim City Troy Police Dept. Managed count daily cash drawer, prepare bank deposit slips daily cash summary sheets, input Excel spreadsheet monthly income reporting. Administrative Assistant Jul 2011 Dec 2013 Company Name － City State Managed daily operations Grant contract processing input tracking approval process. State Grant contract file management, auditing compliance documents including limited verification B1184's, Vend Rep, Charities Registration Exemption, Insurance forms, etc. Corresponded communicated contract information requirements different program representatives. Managed incoming grant contracts renewals different state municipal entities. Managed trained incoming staff, state workers temps, Contract Management Auditing. Created training materials staff SFS Vend Rep System. Audited grant contracts process SFS system, full review documentation received. Monitored grant contract review compliance temps ensure contracts met requirements. Created purchase orders data input entering grant contract information Access database, denoting encumbrance amounts AG OSC processing. Coordinated program department teams gather missing information complete contract pkg. Keyboard Specialist I Sep 2007 Jul 2010 Company Name － City State Maintained Inmate Appeals legal office NYS Division Parole comparing Information received information system using FPMS PARMIS, Access Excel; Requested maintained inmate records upcoming inmate appeals, forwarded DCJS/AG's office representing attorney's office requested Checked parole hearing dates input new data start appeal process; Sent correspondence inmates/attorneys regarding upcoming appeal deadlines; Opened input briefs received approved either attorneys inmates (pro se); Pulled files complete appeal process, placed appropriately reviewed Board Members decision making; answered incoming calls accordingly and/or relayed proper attorney. Information Technical Assistant Jan 2007 Aug 2007 Company Name － City State Handled individual user access forms (IUA's) correctional facilities via mainframe deleted changed user access facility users. Answered emails grant access needed users changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone Console add. Fileshare access; utilized ghost program Citrix Applications along MS Word/Excel. Education Masters Public Administration Government Policy August 2012 Grand Canyon University Government Policy Masters Science Criminal Justice Administration Justice Security June 2010 University Phoenix Criminal Justice Administration Justice Security Bachelors Science Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties necessary, scanners, spreadsheet, training materials, transcription",AGRICULTURE
"ACCOUNTANT Summary Financial Accountant specializing financial planning, reporting analysis within Department Defense. Highlights Account reconciliations Results-oriented Financial reporting Critical thinking Accounting operations professional Analysis financial systems ERP (Enterprise Resource Planning) software. Excellent facilitator Accomplishments Served tiger team identified resolved General Ledger postings DEAMS totaling $360B accounting adjustments. This allowed first successful fiscal year-end close 2012. In collaboration DFAS Europe, developed automated tool identified duplicate obligations. This tool allowed HQ USAFE deobligate $5M duplicate obligations. Experience Company Name July 2011 November 2012 Accountant City State Enterprise Resource Planning Office (ERO) In position Accountant assigned Defense Enterprise Accounting Management System (DEAMS) ERO I responsible identifying resolving issues affecting DEAMS General Ledger. I worked teammates Procure Pay, Orders Cash, Budget Report areas resolve daily challenges encountered deployment DEAMS additional customers system change requests promoted production. I supported testing scripts, patches, system change requests ensuring anomalies identified DEAMS Functional Management Office action DEAMS Program Management Office and/or System Integrator. In addition, I served tiger team designed identify resolve General Ledger posting differences supported development $360B accounting adjustments allowing first successful fiscal year-end close 2012. These actions also allowed reconciliation closure fiscal year 2010 2011 accounting adjustments ensuring DEAMS fiscal year-end requirements completed. These actions recognized critical successful review report issued Air Force Operational Test Evaluation Center (AFOTEC) resulting Air Force receiving authority continue deployment DEAMS. Company Name April 2010 June 2011 Resource Advisor City State In position Resource Advisor 1st Air Communications Operation Squadron (1ACOS) I responsible providing financial advice decision support Commander. I responsible coordinating $4.6M budget four funding sources. I coordinated USAFE Directorate Intelligence (USAFE/A2), USAFE Directorate Air Space Operations (USAFE/A3), USAFE Directorate Communications (USAFE/A6) 435th Air Ground Operations Wing ensure 1ACOS meets mission requirements. I consistently managed three separate timelines providing budget/unfunded requirements, providing documentation various reports required format organization. I discussed outcome Group Directorate budget meetings providing feedback day Flight Chiefs CC issue affects 1ACOS directly. I monitored Defense Travel System (DTS) daily identify orders authorizations needing approval provided notification appropriate Reviewing Officials Approvers. Utilizing DTS General Accounting Finance System I reviewed status reports identify anomalies obligations identified orders require correction prior payment. I provided Government Purchase Card (GPC) status reports day requested addition, communicated appropriate cardholders changes required support program. I identified cardholder training requirements monitored requirements ensure required training completed support mission critical program. I developed guidance GPC cardholders procedures requesting training squadron addition I provided answers cardholder questions unique non-standard issues/concerns. Assumed role Billing Official final rating period completed self inspection program Management Control Program, zero findings. During yearly audit 700th CONS received zero findings. Company Name July 2008 April 2010 Staff Accountant City State In position Staff Accountant HQ USAFE I responsible providing accounting financial oversight advice customers throughout Command support USAFE Comptroller. I responsible performing ongoing analysis financial programs identify negative trends weaknesses, ensured specific weaknesses corrected, determined whether systemic repeat issues identified adequately addressed. I required apply comprehensive knowledge analysis/reporting requirements data produced resolve issues. In collaboration DFAS Europe, developed automated tool identifies duplicate obligations comparing records accounting system contracting system provided notification funds manager review resolution. This tool eliminated hours manual research results allowed HQ USAFE deobligate $5M duplicate obligations. I responsible establishing various performance metrics ensured effective efficient use USAFE financial resources. I supported USAFE/FMA Financial metrics program collaborating DFAS Limestone development automated tool provided senior leaders visibility USAFE unit compliance established rules regulations related GPC. This tool provides management reports used populate monthly metric charts briefed USAFE/FMA. This tool provided capability USAFE/FMA collaborate USAFE Contracting develop/deploy joint guidance supports established Air Force Instruction mandating card suspension card holders compliance required reservation funds entitlement system support GPC. I identified resolved problem five GPC accounts rejecting automated interface process month. My research revealed accounts rejecting invalid paying station required manual intervention Wing DFAS personnel. This created rework, delayed payment invoices. I partnered DFAS Denver, corrected records Access On-Line accounts eliminating error condition. I identified method deliver one-on-one training support USAFE deployment Open Document Analysis (ODA) tool FMSuite. By utilizing Defense Connect Online I provided training remotely, virtually eliminating need expend funds Temporary Duty (TDY) travel. The results training produced results went well expectations noted ODA Program Management Office. Company Name January 2007 July 2009 Chief, Reports Branch. Accounts Maintenance Control City State In position Chief Reports Branch Accounts Maintenance Control (AM&C) I responsible ensuring development standardization various managerial system reports. I responsible completeness accuracy weekly, monthly, quarterly, semi-annual, annual reports. My branch monitored errors General Accounting Finance System (GAFS/BQ) ensured corrective actions accomplished. I also ensured fund balances reconciled reports verified prior release base activities higher headquarters. Limestone reorganized High Performing Organization (HPO) January 2007 time I reassigned AM&C, Directorate previously exist. My challenge time staff branch, implement aggressive training schedule, ensure continuity financial reporting maintained. As transitioned HPO continued defining missions functions AM&C entire network. I participated biweekly conference calls Standards Compliance effort define missions functions AM&C. Worked management determining FTEs needed branch. I responsible developing meaningful performance standards employees since branch functions previously exist. Limestone POC initiative eliminate suspense accounts throughout agency. Identified suspense accounts initially targeted, formulated strategies eliminate accounts requested waivers, participated plans modify processes using suspense accounts, interfund suspense account. These actions provided initial progress towards meeting Department Treasury's mandate discontinue suspense accounts February 2009. Worked staff reduce reconciliations $6.9 million February 2007 $1.1 million August, accomplished despite loss experienced personnel realigning resources support critical initiatives Accounts Payable. I orchestrated transition reporting requirements Transportation Financial Management System (TFMS) workload DFAS Omaha Limestone. After transition Limestone encouraged staff responsible reports streamline processes. Staff automated completely manual, time consuming process, thus eliminating potential key stroke errors manually validating numerous spreadsheets listings. Contributor Federal Managers Financial Integrity Act (FMFIA) Compliance Review establishment assessable units. Identified inconsistencies information provided staff foreign currency fluctuation adjustments. Persisted getting higher level review regulatory policy guidance. Report foreign currency fluctuation consistently accurate. Company Name February 2000 January 2007 Chief, Accounts Payable Branch City State As Chief Of Accounts Payable I responsible overall management branch consisting 120 employees. My four first line supervisors responsible establishing priorities, schedules, work assignments ensuring changes workload accounted minimize impact normal office operations. We consistently reviewed areas made necessary personnel moves based shifting priorities. This extremely important DFAS Denver directed database consolidations assumption Air National Guard workload. Workload increased rapidly staffing increased gradually, dictated frequent priority changes personnel moves. I also worked closely Major Commands supported DFAS Limestone strengthening partnership workload spikes negatively impacted customers. In December 2004, overaged invoice percentage nearing 25% backlog vendor pay documents exceeding 30,000. By working DFAS Command Client Executives Major Command Comptrollers, I instrumental forming strategy included soliciting Air Force personnel assistance document processing, identification ""must pay now"" bills, formation special action response teams dedicated responding customer's urgent requirements. As result efforts, three month period, able reduce overaged invoice percentage 19% backlog documents documents 20 days old thereby minimizing adverse impact customer funds. I responsible providing personnel feedback sessions quarterly prepared supervisory appraisals employees' performance potential advancement. Partnering management staff employees, I instrumental establishing Employee Performance Plans linked employee performance established DFAS Strategies Balance Scorecard goals. In position supervisory accountant I responsible performing ongoing analysis Vendor Pay workflow production identify negative trends weaknesses, ensure specific weaknesses corrected, determine whether systemic repeat issues identified adequately addressed. I required apply comprehensive knowledge analysis/reporting requirements, work processes, vendor pay system structures, data produced resolve issues. Utilizing expertise Louis II data retrieval software, I produced ad-hoc data queries in-house external use customers. These retrievals designed reduce man- hours necessary perform complex finance accounting functions DFAS Air Force personnel. I responsible budget resources necessary operate branch. In capacity, I prepared budget execution justifications, plan monitor overtime costs, control supply purchases ensure cost efficient operation possible. I required respond inquiries various sources, include, limited to, vendors, DFAS management, accounting liaison offices, resource advisors, DFAS field sites. These inquiries required ability relay technical aspects systems deficiencies customers familiar operation. I participated video teleconferences, conference calls, briefings designed address customer DFAS management requirements. I called upon explain, laymen's terms, DFAS policy procedures regards delays payment due various reasons. I responded various audit reports studies; ensuring senior management audit personnel, understand particular situations within Vendor Pay business process result findings. Company Name February 1999 February 2000 Chief, Recon Reports Branch City State In position Chief, Vendor Pay Reports Recon Branch, I exercised supervision (either directly indirectly) 22 employees primarily ""525"" series grades ranging GS-5 GS-8. This responsibility also included supervision German local national workers assigned duty section. I responsible planning, directing, supervising activities work force review, interpretation, processing, reconciliation vendor pay accounting data production timely accurate financial statement report requirements. I participated development branch policies continually reviewing evaluating organizational operations, work distribution, procedures. I coordinated activities assigned functions organizations obtain effective correlation financial data. Directed provided technical guidance subordinates assigned area. Assured timeliness accuracy assigned workload. Planned, organized, directed, coordinated, reviewed work subordinate's sections ensuring mission functions division carried out. I managed realigned resources, conducted program analyses, made decisions accordance unit cost principles, outputs, targets, changing budgetary constraints. I participated long range planning, goal setting, evaluating subordinate staff. Interpreted clarified branch policies resolved operational problems. Ensured efficient utilization professional development staff. I expected provide reasonable assurance operations conducted compliance applicable laws funds, property, assets safeguarded waste, loss, unauthorized use, misappropriation. I ensured continuing affirmative application support DoD DFAS policy concerning equal opportunity affirmative action programs. Ensured personnel management within organizational entity supervision accomplished without regard race, color, religion, sex, age, national origin, handicap. I kept abreast developments, policy issuance, similar material equal opportunity field fully supported DoD DFAS Equal Opportunity Program. I responsible accountable safety health subordinates. I ensured personnel trained work safely. I enforced safety health rules, corrected unsafe unhealthy acts unsafe unhealthy mechanical physical conditions, investigated mishaps tool actions necessary ensure safety health employees. Company Name June 1995 February 1999 Chief, Accounts Payable Branch City State I responsible establishing priorities, schedules, work assignments ensuring changes workload accounted minimize impact normal office operations. This important DFAS Denver directed workload realighment Field Sites servicing customers Major Command. Workload increased dictated frequent priority changes personnel moves. I also worked closely Major Commands supported DFAS Limestone strengthening partnership workload spikes negatively impacted customers. I responsible providing personnel feedback sessions quarterly preparedsupervisory appraisals employees' performance potential advancement. As supervisory accountant I responsible performing ongoing analysis Vendor Pay workflow production. I identified negative trends weaknesses, ensured specific weaknesses corrected, determine whether systemic repeat issues identified adequately addressed. I required apply comprehensive knowledge analysis/reporting requirements, work processes, vendor pay system structures, data produced resolve issues. Utilizing knowledge Louis II data retrieval software, I produced ad-hoc data queries in-house external use customers. These retrievals designed reduce man- hours necessary perform complex finance accounting functions DFAS Air Force personnel. I responsible budget resources necessary operate branch. In capacity, I prepared budget execution justifications, plan monitor overtime costs, control supply purchases ensure cost efficient operation possible. I required respond inquiries various sources, include, limited to, vendors, DFAS management, accounting liaison offices, resource advisors, DFAS field sites. These inquiries require ability relay technical aspects systems deficiencies customers familiar operation. I participated video teleconferences, conference calls, briefings designed address customer DFAS management requirements. I often called upon explain, laymen's terms, DFAS policy procedures regards delays payment due various reasons. I required respond various audit reports studies; ensuring senior management audit personnel, understand particular situations within Vendor Pay business process result findings. I hand selected Field Site Director Vendor Pay Site Manager represent DFAS Limestone team comprised representatives DFAS Denver field sites provide training Air Force base level Resource Advisors. During five week period, I provided ""Boot Camp"" training 400 base level personnel ensuring resource advisors familiar DFAS structure mission requirements related funds management. Company Name June 1994 June 1995 Accountant, Network Assistant Team City State As member Network Assistance Team, I required extensive working knowledge DoD accounting systems, theory, policy, procedures. I consistently called upon develop implement procedures consistent DoD regulations. Coordinated DFAS Denver Omaha Field Site consolidation first geographically separated Defense Accounting Office DFAS. In position member Network Assistance Team I required, upon arrival base level Defense Accounting Office (DAO) provide in-brief. This briefing identified team members, purpose visit, goals, responsibilities. Upon completion assignment, provided written oral out-brief outlining team accomplishments visit. I provided recommendations preclude recurring problems prepare organization consolidation. Company Name June 1993 June 1994 Supervisor, Accounts Control Branch City State I directed/supervised accomplishment financial reports statements. I responsible completeness accuracy weekly, monthly, quarterly, semi-annual, annual reports. Monitored errors General Accounting Finance System (GAFS/BQ) ensured corrective actions accomplished. I also ensured fund balances reconciled appropriate audit listings verified reports prior release base activities higher headquarters. I furnished accounting data base organizations often interpreting analyzing data help funds managers resolve problems manage programs effectively. I attended Major Command (MAJCOM) Headquarters level workshops participate contribute accounting policy system changes. I provided professional assistance Data Automation relevant processing accounting finance data, interpreting deficiencies software based output products system related problems. I utilized working knowledge commercial government accounting system principles knowledge Processing Centers (PCs) review, verify, analyze, evaluate accounting finance operations. While serving Chief, Account Control I ensured areas concern addressed, concentrating problem areas related database. I analyzed computer output products determine processing deficiencies. They included, limited to, Open Document Listing (ODL), Operating Budget Ledger (OBL), Allotment Ledger (AL), Accounting Finance Workload Information Management System (A&F WIMS) Extract list. I provided technical assistance related policy procedural. changes required result impending base closure. Analyzed/developed recommended improved training procedures enabling better use system procedures ensuring governing directives followed. I evaluated accuracy accounting records prior fiscal year closeout ensuring Accounting Finance Officer could certify accuracy required regulation. Examined accounting transactions documents ensure conformed established accounting policy principles. Coordinated directed fiscal year end conversion GAFS Integrated Accounts Payable System (IAPS). Education Northern Maine Community College 1994 Associate Accounting City State USA Emphasis Business 1994 Associates Accounting City State USA GPA: GPA: 3.41 Accounting GPA: 3.41 174 Hours, Quarter Attended Husson College, major Accounting 78 semester hours toward Bachelors degree. Professional Military Comptroller School, 6wk, 4-98; Managerial Accounting I, 09-98; Interested-Based Bargaining Training Management, 24hrs, 09-01; Auditing Methods Concepts 09-98; Organizational Leadership, 32hrs, 07-03; Management Development II, 32hrs, 07-03. Certifications Certified Defense Financial Manager, CDFM, May 2005 Interests American Society Of Military Comptrollers Additional Information Skills Accounting; General Accounting; Accounts Payable; Program Management.",ACCOUNTANT
"LINE SERVICE TECHNICIAN Summary I currently 42 flying hours. I Sophomore student Southwestern Illinois College Aviation Pilot Program I interested aviation world. I wanted pilot around airports planes since I eight years old. I working Private Pilot Certificate Ideal Aviation. I also work Ideal Aviation Line Service Technician. Skills Great People Skills Microsoft Office Fueling Aircrafts Airport Ramp Knowledge Private Pilot Knowledge Worked two Airports Aircraft Knowledge Invoice Knowledge Experience 03/2017 Current Line Service Technician Company Name － City State Fuel Aircraft Cessna Gulfstream well helicopters. Marshaling Aircraft. Pilot Passenger communication. Towing Pushing aircraft. Aircraft Cleaning. Aircraft Management. 07/2016 03/2017 Ramp Agent Company Name － City State Fueling F-18, T-38, Boeing 737, E-2. Marshaling inbound outbound aircraft. Baggage Allegiant Airlines. Pushback Operator Allegiant Airlines. Use Unicom Deicing Military Commercial Aircraft. Lavatory Service Use Ground Power Unit. Pilot Communications. 12/2015 05/2016 Team Member Company Name － City State I charge running computer system entailed cash register returns. I responsible helping customers problems showing certain things store. I taught use self thinking solve problems. Everyday I worked I load multiple bags 50 pounds animal feed store. This job taught customer service organization. 04/2015 06/2016 Event Staff Company Name － City State I charge setting weddings, birthday parties, bridal showers, baby showers, etc. I charge driving customers six-seater gas-powered golf cart well four-seater gas-powered golf cart also charge using four-wheeler pull trailers. I charge setting chairs tables required heavy lifting. This job entailed working long days long nights. I called owners couple landscaping jobs around property. This job required good people skills time management. Education Training 2018 Associate Applied Science Aviation Pilot Training Southwestern Illinois College － City State USA I currently enrolled SWIC's Aviation Pilot Program. I completeing two years transferring fulfill bachelors Aviation Management. May 2016 High School Diploma FREEBURG COMMUNITY HIGH SCHOOL － City State United States Personal Information I currently 19 year old keeps work school. I currently work around 25 30 hours week well find time fly finish private pilots license. I live Freeburg, Illinois 50 minutes St. Louis Lambert International. I plan Pilot commercial world I finish ratings. Skills Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge",AVIATION
"PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD Summary Seeking full time position Operations, Purchasing, Inventory Control, Logistics, and/or Inside Sales Management. Highlights Operations Training Development Management/Problem Solving Customer Service/Team Building Human Resources/Eduphoria Supply Chain/Procurement/Planning Distribution/Logistics/Shipping Purchasing/SAP/Rigid Packaging Inventory Control/Warehouse Research Development/Marketing Ceridian/iEmployee/Paychex Deja/FacetWin AP/AR Experience 01/2013 Current Packaging Buyer/Research Development Lead Company Name Maintains purchase orders vendor acknowledgements. Updates vendor weekly Open Order Reports accurate ETA's SAP. Requests component skus _ItemSetUpGroup Procurement Dept. Updates PIR source list information (costs, lead times, specifications, MOQs, etc.) per supplier maintaining Master Vendor Agreements Insurance. Updates back order reports upper management review weekly. Preserves new existing artwork compliance purposes. Runs ZBAR Report weekly following suppliers regard demand production planning changes. Schedules outbound inbound shipments suppliers. Assists truck requests information/notes SAP shipment. Mails tracks packages/shipments sent vendors working projects. Packaging Lead Research Development Team new projects licensing agreements potential existing clients. Assists following resolving AR/AP issues Accounting Dept. Sustains follows packaging ISO standards Compliance. Upholds intricate position consultants FSI acquisition Farouk Wings Plastics (bottle manufacturer) corresponds accordingly integration process. Consultants packaging projects R&D inquiries FSI's ""Sister Companies"" (Beauty Elite Group, Blow Pro). Attends trade show opportunities effort build knowledge upcoming trends new technologies packaging development. Meets current potential suppliers business development. Works closely Marketing FSI CEO wet line development timelines. Liaison and/or Consultant Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc. effort make sure necessary precautions steps taken prior starting new projects ""special"" packaging needs. Writes develops new procedural protocols SOP's within company effort streamline processes ""have always been"" need change order smooth transitions cohesiveness something new introduced company. Assists planning, timeline development, launch new products. Assist writing marketing product development plans. 01/2009 01/2013 English Language Arts Teacher Company Name Initiated, facilitated, moderated classroom discussions. Evaluated graded students' class work, assignments, papers. Prepared course materials syllabi, homework assignments, handouts. Maintained student attendance records, grades, required records. Planned, evaluated, revised curricula, methods instruction. Compiled, administered, graded examinations. Maintained regularly scheduled conference period order assist students/parents. Kept abreast developments field reading current literature, talking colleagues, participating professional conferences. Selected obtained materials supplies textbooks. Collaborated colleagues address teaching research issues. Served academic administrative committees dealt institutional policies, departmental matters, academic issues. Participated campus community events. Acted Adviser multiple student organizations.(ie: NJHS). 01/2002 01/2009 Operations/Purchasing Manager Company Name － City State Supervised daily activities relating operations, receiving, handling distribution rigid packaging. Facilitated weekly managers meetings sales, operations warehouse teams. Monitored daily monthly reports sales, forecasting, expenses order meet annual budgets goals. Delegated implements changes departments. Assessed employee time requests staffing needs. Administered training development new employees. Conducted annual employee reviews pay recommendations. Handled purchasing inventory control multi-million dollar warehouse. Conducted directed annual physical inventory. Managed top 3 three branch accounts purposes maintaining system processes, mentoring training. AP/AP knowledge-handled customer payables/receivables. Implemented new procedures training provided branch level. Assisted Upper Management setting creating objectives order meet annual budgets forecasting Houston branch. Sr. Account Coordinator Company Name － City State Directly responsible managing multiple core accounts purpose providing excellent customer service. Entered sales purchase orders accuracy according customer specifications. Executed PO follow-up daily basis insure shipments indeed time within conformance customer/vendor expectations Worked directly developed valuable relationships vendors/suppliers logistic companies. Processed invoicing daily basis provided supported documentation order improve branch DSO (ie: BOL's, POD's memos.) Implemented annual price increases meet budgets margins. Professional Accomplishments Sheldon ISD- Teacher Year 2013-Michael R. Null Middle School TricorBraun-Nominated Customer Service Satisfaction Award 4 years row. TricorBraun-Promoted Houston Branch Operations Manager within first 3 years employment. TricorBraun-Houston branch grew 60% gross profit personally nominated Branch Quality Award first year managing branch. TricorBraun-Recognized industry top performer leader. Education 2002 Bachelor Arts English/Sociology Sam Houston State University － City State English/Sociology Texas Teacher Certification 2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL) Additional Information Additional Work History References available upon request Skills academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching",ARTS
"BUSINESS DEVELOPMENT ASSOCIATE Summary I appreciate time! I high performing advanced sales professional 10 years benefit company. I know I would great asset company thoughts why: I 10 years experience sales customer service, auto software industry. In avenues, I thrive take consultant role best serve client advance company I work solution based approach. I know value organization, tracking progress, making goals grow by, identifying customer's needs challenges. In current role Thomson Reuters inside technical sales representative, I sold almost $3 million sales last 6 years, I helped hundreds accounting firms improve technical process knowledge complex systems software applied accounting tax industry. I believe strong customer relationships exceptional customer service. I depth experience working understanding technology, SaaS products, technical presentations, implementation advanced business solutions. I proven high achiever fast-paced technical sales role. I also served capacities role product support, team leadership, achieved Presidents Club Member 2013 calendar year one top 10% sales Thomson Reuters. Also, I 10 years' experience pastor, teacher, counselor, flowed sales role business integrity, knowing relate plethora people, seeking best client success. I also 4 years sales experience working Toyota Motor Company thrived knowledge product quality customer service Kaizen Philosophy business. Personally, I father seven children believes life balance. I athlete 30 years, run half-marathons, excelled college cross country team, practiced discipline nutrition exercises adult life. Skills Career Summary Sales Professional I professional extensive training experience technical sales, counseling, administration, customer service, leadership development. My career objective work part team people, whose goals ambition move company forward success growth profit. I fit best place creativity vision welcomed technology personal growth thrive. I offer skills use Microsoft products, leadership training, event planning, customer service support. I takes create vision, establish track goals, become catalyst influence integrity positive attitude. Core Strengths Technical Sales Professional Customer Focused Service Proven Sales Success Influencer, Organizer, Team Builder Engaging Public Speaker Accomplishments Top Core Sales 2010 Accounting CS. Top Core Sales 2010 Accounting CS Payroll. 2011 Awards: Top Core Sales 2011 Accounting CS 2012 Awards: Top Core Sales 2012 Accounting CS Payroll. Top Core Sales Training Sales 2011 Bronze Sales Award 2011 $300, 000 Transition Sales Accounting CS. 100% Quota Achievement 2012 $150K Revenue Increase 2012 Silver Revenue Achievers Club 2012 2013 Awards: 110% Quota Achievement. 150K Revenue Increase. Platinum Revenue Achievers Club Top Units Sold Scheduled Training 2013 Presidents Club Award. Experience Business Development Associate 01/2009 Current Company Name City State Top sales professional second year Dunning Toyota averaging twice minimum quota year. Chosen one three sales professionals observed CEO Thomson Reuters Sales, Jim Colantino, personal approach strategy Transition Sales. Sales leader new product launch first two years Accounting CS selling $695,000 product, support, training. Member Presidents Club 2013 top sales performance global sales professionals Thomson Reuters. Through positive focus passion core team continuity, I chosen managing staff Thomson Reuters Tax Accounting part Culture Champion Team initiate positive team dynamics cultural change 110 sales professionals. Over eight years professional sales experience credence self-learning continuous growth. Led 200 volunteers purchase renovation 25,000 sq. ft. facility accommodate congregation 800 people within 6-month period. Supervised 5 paid support staff 15 volunteers sustain support viable non-profit organization grew attendance expanded neighboring town. Commissioned team 40 volunteer leaders administrate three-day ""Woodstock-like"" music festival attracting 15,000-20,000 people annually positive impact youth culture. Relational Style Motivation. Motivated community 2,000 volunteers serve multiple teams supported event provided camping services, food service, security, registration, entertainment, seminars event attracted 20,000 participants. Built relationship Wilmore City council became strategic advancing growth outreach non-profit music festival, also provided new relocation effort advance organization. Achieved top sales position automotive sales within six months due understanding buyer's motives selling process. Results Oriented Administration. Organized leadership team maximized established dynamic children's ministry program giving children place learning growth within church congregation. Engineered creative quality music festival run volunteer staff attended 300 participants southeast Michigan. Provided quality customer support tax software peak tax season. Senior member specialized team new product launch advanced accounting software helping accountants' transition successfully legacy product working closely development, support, training assist transition next generation software. Sales Leasing Consultant 01/2005 01/2009 Company Name City State 01/2000 01/2005 Company Name City State Education Training Master Divinity Master Arts Counseling Asbury Theological Seminary City State Counseling Bachelor Arts Psychology Asbury College City State Psychology Skills Accounting, accounting software, approach, automotive, council, counseling, creativity, customer service, customer support, event planning, focus, leadership, Team Builder, leadership development, leadership training, managing, Microsoft products, next, Organizer, peak, profit, Public Speaker, quality, renovation, Reuters, sales experience, selling, Sales, seminars, strategy, strategic, Tax Accounting, tax, Technical Sales, vision Additional Information Limited License Professional Counselor License Number 6401006038",BUSINESS-DEVELOPMENT
"CARPENTER Summary Carpenter Foreman Position I effectively utilize expertise skills. Highlights Thorough knowledge safety practices occupational hazards related construction work. Solid understanding supervising, planning, delegating, performing tasks Remarkable ability comprehend, blueprints, drawings sketches Certified rigger signal person Proficient welding cutting Experienced equipment operator; skid steer, front end loader, forklift, aerial lift, excavator, crane, roller, Bidwell Possess knowledge ability use following forming systems: Aluminum, Gang Form, Simons, EFCO, Wood Forms, MEVA PROFESSIONAL references Experience 10/2015 Current Carpenter Company Name － City State Follow safety rules times. Housekeeping Finish concrete grade straight edged. Treat equipment care keep tools clean. Erect scaffolding ladders assembling structures ground level. Hang ledgers, overhang brackets decking plywood steel. Form slabs, columns walls concrete pours. Make sure parts structures plumb square true. Work metric, feet, hundredths measurements. Read understand plans specifications. 08/2015 10/2015 Foreman Company Name － City State Complete company required regulatory documents DRA, JHA, Weekly Job site Inspection sheet, time sheets, etc. Supervise, mentor coach craft personnel Direct work assigned crew meet daily schedule Understand production schedule adjust daily work meet schedule Perform on-site coordination manpower, materials equipment Request material needed scope work Read, understand interpret plans specifications required check work according specifications Maintain high level safety adherence safety policies procedures craft personnel subcontractors Present safety topics meeting required Knowledge understanding prevailing wage rules Ensures workers task fully qualified perform assigned duties Coordinate sub-contractors onsite Maintains knowledge company values strategic plan Perform additional assignments per management's direction. 08/2014 08/2015 Carpenter Company Name － City State Follow safety rules times. Housekeeping Finish concrete grade straight edged. Treat equipment care keep tools clean. Erect scaffolding ladders assembling structures ground level. Hang ledgers, overhang brackets decking plywood steel. Form slabs, columns walls concrete pours. Make sure parts structures plumb square true. Work metric, feet, hundredths measurements. Read understand plans specifications. Education High school diploma Byron High School － City State Associate degree (A.S Rock Valley College － City State Additional Information 2 Skills blueprints, coach, direction, equipment operator, forklift, Forms, Inspection, materials, mentor, personnel, policies, Read, regulatory documents, safety, strategic, supervising, welding",CONSTRUCTION
"ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager 14 plus years experience Information Technology field providing Tier II III technical support. I demonstrated highly advanced troubleshooting techniques resolving end-user issues swift efficiency going beyond SLA. 15 plus years experience working United Senate end-users across multiple technological platforms. Experience Company Name Administrator Information Technology City January 17th 2007- Present). Research, implement support new technologies support developing public policy implement support 175-person infrastructure upgrades Train technical general staff support processes troubleshooting techniques Establishes system specifications conferring users; analyzing workflow, access, information, security requirements; designing system infrastructure. Establishes system planning executing selection, installation, configuration, testing PC server hardware, software, LAN WAN networks, operating system management systems; defining system operational policies procedures. Maintains system performance performing system monitoring analysis, performance tuning; troubleshooting system hardware, software, networks operating system management systems; designing running system load/stress testing; escalating application problems vendor. Secures system developing system access, monitoring, control, evaluation; establishing testing disaster recovery policies procedures; completing back-ups; maintaining documentation. Prepares users designing conducting training programs; providing references support. Upgrades system conferring vendors services; developing, testing, evaluating, installing enhancements new software. Meets financial requirements submitting information budgets; monitoring expenses entire Leadership conference. Protects organization's value keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected developed procedures support 3rd party. Provided support software, printing, network access issues entire Senate community. Provided senior level support internal Help Desk operations. Worked integrating 3rd party software. Responsible installation, configuration support Capitol Correspond sql database. Trouble shooting HP printer issues. Worked connecting configuring PC's, NT servers network. Assure H/W software working smoothly within environment. Provide desktop support cross-platform environment Support ongoing development maintenance local area network Support effective security systems. Back-up systems updates. Perform special projects needed. Identify, research, recommend solutions technical issues needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support capitol Correspond database management software running MS SQL database. Responsible installation, configuration support Capitol Correspond SQL database. Provided client training use Capitol Correspond Database. Trouble shooting MS SQL, troubleshooting printer issues. Provided client training use Capitol Correspond Database. Worked connecting configuring PCs, NT servers network. Provide desktop support cross-platform environment Support ongoing development maintenance local area network Support effective security systems. Back-up systems updates. Perform special projects needed. Identify, research, recommend solutions technical issues needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master Arts National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master Science Computer Information Systems Management City State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor Science Computer Information Systems City State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member Delta Epsilon Sigma Honor Society Member Intelligence National Security Alliance. Member Senate Information Security IT group. Member Council Emerging National Security Affairs. Member Partnership Secure America. Publications Congressional Scholar Certificate: Security Policy. CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow",INFORMATION-TECHNOLOGY
"GRAPHIC DESIGNER Summary ➢ While working Front Desk Receptionist Meyer Sound, contributed Marketing Team updating translating marketing materials, updating website, improving sales collateral. Promoted Marketing Coordinator Latin America. ➢ Contributed substantial cost savings Meyer Sound creating ads publication, editing graphics, translating materials thereby eliminating need hire third-party agents complete work. ➢ Researched vendors negotiated service agreements marketing materials swag Meyer Sound produced Mexico reducing costs associated importing materials US. Highlights Marketing Strategy Project Coordination Graphic Design Branding Event Planning Print Production Social Media Tradeshow Coordination Marketing Collateral Development Press Releases Copy Writing/Editing Web Content Management Experience January 2014 Current Company Name City State Graphic Designer Restaurant Consulting Management Company Developing design solutions communicate restaurant's unique message promoting brand high visual impact. Graphic design solutions variety products activities POP, websites, social media, email, promotions, product packaging, corporate communications identity. Preparing, packaging delivering production-ready art files. Creating creative templates marketing needs Proofreading produce accurate high-quality work especially challenging deadlines January 2013 Current City State Graphic Designer Design print materials, logos, stationery, flyers, postcards. Clients Include: Pembroke PR, Main Street Property Services, A grape Fog, Photoworks SF, Progressive Hounds, The Handler Brothers, Otis Beanery, Mitzvites, Pet Nanny, District Dogs, Dog Town, SuperFly Pet Supply, No Time Cancer, Meridian Pro Audio Promarket. Paola Trejo 2 January 2008 January 2013 Company Name City Marketing Coordinator, Latin America Mexico City Professional Sound Manufacturer Worked directly Company's headquarters Berkeley, CA. Coordinated marketing team brainstorm strategies finalize marketing plans. Translated, maintained, updated web content Spanish monthly basis. Designed marketing materials, datasheets brochures. Created ads publication SoundCheck Magazine. Wrote press releases. Coordinated led interviews. Coordinated photo shoots. Managed relationships vendors. Built maintained productive relationships customers. Planned coordinated events, including trade shows demos. Designed sales binder. Collaborated creation presentations Keynote. Designed distributed monthly newsletter, e-blasts, invitations. Represented company corporate events, trade shows, marketing conferences meetings. January 2005 January 2008 Company Name City Graphic Designer Mexico City Consumer Goods Advertising Agency Clinets include: Rimmel London, Dannon, Sigma, Sally Hansen, Palmer's. Produce design solutions communicate clients' messages high visual impact variety products activities. Layout, image manipulation, prepress production offset digital color output. Established design briefs project time-lines. Coordinated external agencies. Meeting clients discuss needs, objectives budgets. Designing creating wide variety graphic art promotional material. Producing designs internal external communications. Involving customers design process. Developing design briefs. Explaining design concepts ideas clients colleagues. Providing graphical support Blogs, websites social media. Working presentations, leaflets, trade-marks, marketing materials banner designs. Producing accurate high-quality design work. Examining design work quality, consistency, accuracy. Creating consistent corporate brand identity clients. Preparing design files production. Taking design ideas generation completion. Generating multiple concepts campaign project. Working projects strict timescales. Computer Skills: Illustrator Photoshop InDesign Dreamweaver Flash Premier Freehand Graphics: Logo Design, Editorial Design, Web Design, Illustration Education 2004 Universidad del Valle de México City MX Bachelor Arts Graphic Design Universidad del Valle de México Mexico City 2004 Bachelor Arts Graphic Design Presentations Worked directly Company's headquarters Berkeley, CA. Coordinated marketing team brainstorm strategies finalize marketing plans. Translated, maintained, updated web content Spanish monthly basis. Designed marketing materials, datasheets brochures. Created ads publication SoundCheck Magazine. Wrote press releases. Coordinated led interviews. Coordinated photo shoots. Managed relationships vendors. Built maintained productive relationships customers. Planned coordinated events, including trade shows demos. Designed sales binder. Collaborated creation presentations Keynote. Designed distributed monthly newsletter, e-blasts, invitations. Represented company corporate events, trade shows, marketing conferences meetings Worked directly Company's headquarters Berkeley, CA. Coordinated marketing team brainstorm strategies finalize marketing plans. Translated, maintained, updated web content Spanish monthly basis. Designed marketing materials, datasheets brochures. Created ads publication SoundCheck Magazine. Wrote press releases. Coordinated led interviews. Coordinated photo shoots. Managed relationships vendors. Built maintained productive relationships customers. Planned coordinated events, including trade shows demos. Designed sales binder. Collaborated creation presentations Keynote Languages Spanish Native Speaker [AND] Translation: English/Spanish Spanish/English [AND] Translation: English/Spanish Spanish/English Skills Marketing, Clients, Ads, Basis, Sales, Translated, Solutions, Advertising, Brand Identity, Budgets, Dreamweaver, Flash, Freehand, Hansen, Illustration, Illustrator, Indesign, Logo Design, Photoshop, Premier, Prepress, Promotional, Web Design, Pr, Public Relations, Graphic Design, Corporate Communications, Packaging, Point Of Purchase, Pop, Proofreading, Branding, Content Management, Copy Writing, Event Planning, Front Desk, Marketing Collateral, Marketing Strategy, Receptionist, San, Storage Area Network, Tradeshow, Translating, Web Content Management",DESIGNER
"MORTGAGE BANKING FORECLOSURE SPECIALIST Summary Ambitious, self-motivated professional passion quality work. Seeking baseline opportunity Underwriting, Lending, Auditing, Quality Assurance, Analyst roles. Possess large spectrum experience financial industry. I fast learner values employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent, adaptable, eager learn. Accomplishments *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT various programs 3 years Default Servicing 3 years Loss Prevention/ Loss Mitigation 7 years Mortgage Loan Processing/Mortgage Banking 3 years Underwriting/Lending 3 years Risk Management/ Analysis 3 years Compliance/Quality Assurance 10+ years Loan Operations/ Operations Experience Experience Mortgage Banking Foreclosure Specialist 01/2014 Current Company Name City State Foreclosure Department Maintained beneath 3% error ratio searches performed *Service member Civil Relief Act (SCRA) *Use industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare Lotus) efficiently communicate internal clients. *Review cases milestones requested clients ensure proper procedures industry guidelines used. Consumer Underwriter II 10/2011 12/2013 Company Name City State Home Preservation Exceeded monthly production goals adhering minimum 5% error ratio Maintained high level production maintained high quality standards Restructured delinquent consumer mortgage loans accordance company, FHA, industry guidelines using house underwriting software Maintained quality control standards maintaining production standards company's definition Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan. Performed final approvals reviews entire loan file verifications processes, including adherence multiple investor guidelines Maximized quality verifying underwriting conditions approval requirements met Built knowledge latest banking products services Analyzed customer credit history order determine customer willingness pay affordability various payment plan options. Provided meticulous attention detail underwriting mortgages. Evaluated financial strengths weaknesses borrowers determine risk repayment capacity Loss Prevention environment. Conducted peer reviews fellow teammates, offering methodology logic income cash flows prior recommendation resolution/modification. Analyzed income documentation consisting of: paystubs, Profit Loss statements, tax transcripts, personal business Federal State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc. Loan Document Specialist II 08/2008 01/2010 Company Name City State Mortgage Loan Operations Maintained 5% error rating booking 50+ loans daily Booking review conventional, F.H.A. V.A. loans Data entry functions including booking review recorded security instruments Reviewed documentation errors omissions security documents Performed daily maintenance loan applicant database. Loan Processor 04/2003 08/2008 Company Name City State Mortgage Lending Services Corresponded customers, management, title companies, respond inquiries Interpreted company policies analyzing applicant, property, documentation minimize need subsequent follow ups borrowers Verified validated supporting income, asset, liability documentation ensure validity Clears Title exceptions errors Successfully maintained minimum volume 30+ loan packages daily errors Education Associate Science Business Administration Auburn University Montgomery City State Skills Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis",BANKING
"MEMBER ADVOCATE Education Training 2009 University Incarnate Word City State Bachelor Business Administration 2011 University Incarnate Word City State Master Business Administration Professional Experience 01/2012 Current Company Name － City State Member Advocate Represent DentaQuest community events meetings provide information low-income populations dental benefits available Medicaid CHIP eligible members. Establish, develop, maintain partnerships community organizations identify coordinate outreach opportunities facilitate growth enrollment. Conduct presentations promote preventative dental care good oral hygiene practices compliance Texas Health Steps checkups. Provide case management members need care coordination assist members claims issues appeals. 01/2012 Company Name － City State Provider Relations Specialist Served liaison Medicaid CHIP Managed Care contractor health care providers. Responsible establishing maintaining working relationships existing provider network. Researched resolved provider inquiries include credentialing, claims issues, complaints grievances. Educated providers new protocols, policies, procedures facilitate process improvements. Ensured provider database documentation date, accurate, complete. Assisted development implementation provider training programs. 01/2011 Company Name － City State Business Development/Admissions Coordinator Responsible development admission statistics long-term acute care hospital setting developing referral sources converting referrals admissions. Responded inquiries hospital discharge planners, families, referral sources. Conducted facility tours informed families potential patients admission criteria, insurance coverage, costs associated patient care. Verified insurance benefits, obtained prior authorizations, ensured potential barriers claims payment addressed resolved prior admission. Coordinated admissions process start end alerted department heads projected admissions, bed changes, discharges, protocols compliance patient's managed care insurance requirements. 01/2004 01/2009 Company Name － City State Beneficiary Services Representative Acted liaison TRICARE beneficiaries health care providers. Provided customer service support beneficiaries visited local TRICARE Service Center responding benefit inquiries, resolving claims issues, assisting appeals, complaints, grievances. Advised beneficiaries health dental plan options processed enrollments, disenrollments, primary care provider assignments, plan changes. Provided customer support local military treatment facility administrative clinical staff assisted case management team referrals prior authorizations. Traveled within state Texas conduct benefit enrollment presentations different military groups, active duty service members transitioning retirement, new active duty service members base transfers, National Guard Reserve members called full-time active duty services. Provided health care providers assistance claims issues, appeals, complaints grievances. 01/2002 01/2004 Company Name － City State Office Coordinator Served administrative clinical support various office settings throughout hospital organization include outpatient physical, occupational, speech therapy, inpatient skilled nursing, outpatient wound care services. Acquired insurance authorizations patient services. Prepared required claims documentation including referrals, treatment plans, required correspondence reduce incidence denials. Assisted areas hospital investigating resolving claims discrepancies order collect unpaid patient accounts. Played key role opening hospital's new wound care center assisting director areas development, including creating policies procedures, creating forms clinical billing staff, obtaining insurance credentialing providers. 01/1999 01/2001 Company Name － City State Business Office Manager Managed business office skilled nursing, rehabilitation, long-term care facility. Billed Medicaid, Medicare, private insurance companies services rendered patients. Managed facility's accounts receivables accounts payables. Prepared administrative reports directors, Chief Financial Officer, Chief Executive Officer. Responsible interviewing, hiring, training, termination office personnel. Skills accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs",ADVOCATE
"FAMILY ADVOCATE Professional Summary A motivated professional practical, analytical, operational skills resourceful problem solving. Communicative personable, learn adapt quickly. Hands on, follow directions, serve internal external customers poise professionalism. Skills Strong interpersonal skills MS Word, MS Excel, MS Powerpoint Outlook Benefit servicing systems: ICUE, Facet, ISET Customer service management expertise Citrix, medical benefit claim systems: KL library, LINX Case Management Medical Terminology Records (VLookup, Pivot Tables, etc) Team leadership Team liaison Self-motivated Extremely organized Client assessment analysis Risk management processes analysis Staff development Negotiation competency Active Listening skills Seasoned conflict resolution Courteous demeanor Employee relations specialist High customer service standards Troubleshooting skills Telecommunication knowledge Work History Company Name Family Advocate // City State // May 2014 Current Provide excellent customer service responding customer interactions via telephone, email, internet, professional, courteous, accurate manner recording brief overview communication. Resolves customer inquiries concerns first call resolution; assist members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, correspondence. Answers customer's questions help guide educate selecting best benefit plan options, maximize value health plan benefits helping understand select quality care providers. Intervene care providers (doctor's offices) behalf member assist appointment scheduling connections iternal specialist assistance. Encourages self-sufficiency assisting members navigating company websites, cell phone applications, tools. Take ownership call build rapport providing resolutions behalf member real time. Creates, generates, initiates request customer callbacks allow research follow-up customer. Research complex claims issues across multiple databases work support resources resolve customer issues addition collaborating departments resolve escalated issues. Provide benefits education status previously submitted pre-authorizations pre-determination requests. Exceeds performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance. Participates supports development implementation special projects. Research solve claims billing issues. Helps members eligibility benefits coverage questions. Interfaces insurance carriers, physicians, hospital healthcare providers. Company Name Patient Care Advocate // City State // January 2008 May 2014 Maintained confidentiality compliance standards times. Met patients families discuss care plan action future. Maximized preventative care utilization reduce hospital burden help eliminate readmissions. Provided subject matter expertise case management related procedures. Resolved issues billing communication problems could affect care. Increased utilization preventative care reduce readmission. Updated documentation reports detailing patient activities, care actions hospital determinations. Company Name Resident Director/Advisor // City State // May 2004 July 2007 Coached students useful life personal care skills. Performed several administrative duties, including room transfers, incident reports maintenance requests. Encouraged community atmosphere implementing educational social programs. Attended, participated contributed monthly staff meetings addressing resident needs. Mentored supervised groups 56 residents. Mediated provided professional conflict resolution timely fashion. Counseled peers career, academic personal concerns. Led example mature behavior consistent university regulations rules. Fostered students' commitment lifelong learning connecting course materials broader themes current events. Demonstrated continued commitment undergraduate teaching full participation college community. Education Master Chiropractic Life University // City State // 2013 Bachelor Science Psychology East Stroudsburg University PA // City State // 2007 Psychology Skills Administrative support: filing, researching Consulting Customer service, customer support, telephone Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word Medical Billing coding: ICD-9, ICD-10 Office management: phone skills, phone, typing",ADVOCATE
"SET DESIGNER Summary Visual Merchandiser committed staying current market trends consumer interests. Collaborates management create best product plans boost sales revenue, delivering exceptional customer experience. Experience Set Designer Jan 2014 Current Company Name City State Create Concept craft sets used T.V. Commercials, websites, newspaper advertisements, brochures company magazine Select furniture, accessories, draperies, wall art, props decorative quality appearance Ensure set properly broken disposed use Collaborate Art Director photographers direction style set Make adjustments needed shooting filming photographers, filming lighting crew Visual Merchandiser Jul 2011 Jan 2014 Company Name City State Coordinate placement new merchandise showroom floor Conduct periodic physical inventories furniture accessories Develop create in-store displays visuals Communicate associates management acquire customer feedback Coordinate showroom management bring new products based sales demand Select Limited (LTD) products available certain stores based demographics demands customers within region Revamp restore showroom walls patching holes painting necessary ensure showroom maintains fresh updated polished look Create floor plans customers, selecting furniture, fabrics, finishes accessories spaces Completed projects residential assisted living facilities, designing staging apartments viewing prospective residents Maintain organized welcoming store environment creating inviting visually appealing environment customers. Head Resident Advisor Aug 2008 May 2010 Company Name City State Served staff leader peer mentor Resident Advisors Assisted final planning, preparation presentation RA training Led professional staff coordination implementation RA selection Coordinated Residential Security Aide training assisted supervision Directed students proper references social, personal, academic support necessary Worked Residence Life staff members others create atmosphere promotes positive interpersonal, educational, social professional development intentional programming Served weekly on-duty rotation responded student crisis situations Maintain constructive positive attitude fosters personal professional growth enhances quality life residence halls residents Education Bachelor Arts Interior Design May 2011 Cazenovia College City State GPA: GPA: 3.5 Skills Merchandising, Communication Skills, Sales, Retail, Customer Service, Microsoft Office, Microsoft Excel, Multitasking",DESIGNER
"CONSULTANT Summary Position Accounting/Regulatory banking operations Highlights Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation hedged funding) Bloomberg. Accomplishments I awarded Certificate Recognition year 1998 helped lifting agreement Federal Reserve Bank New York. I also awarded Certificate Appreciation year 1999. Experience Consultant 01/2013 09/2016 Company Name City State Working consultant engaged Transworld Inc, insurance brokerage accounting services company. Preparation tax returns customers, handling audit matters Internal Revenue Services NYS tax authorities. Preparation sales tax monthly, quarterly yearly tax returns clients. Preparation accounts, reports financial statements clients. Provide accounting services customers. Senior Accountant/Accounting Officer 01/2000 01/2013 Company Name City State The New York Branch Bank Hapoalim represents banking Reviewed Bank's General Ledger pass necessary entries correct G/L. The main purpose review G/L make ensure bank's books accurate reconciled sub-system. I responsible process month end, quarterly yearly closing. Post Journal entries general ledger system. Prepared month end accruals closing/adjusting entries. Processed prepared sales use tax return commercial rent tax. Responsible preparation call report. Process responsible tax payment IRS tax form 1042, tax form 945(1099) prepared annual returns tax forms. Assist special project directed Controller CFO. Supervise bank reconciliation accounts payable process. Supervise ensure accuracy prepaid Fixed Assets records comply Fixed Assets policy. Balance Sheet reconciliation Custody reconciliation. Ensure general ledger booking line bank accounting policy principles (GAAP) standards abides regulatory laws. Obtain securities prices prepare monthly FAS115 valuation worksheets accounting entries. Performed accounting prepare monthly reports two Bank's subsidiaries using QuickBooks. Responsible preparation Amortization Premium Discount reconciliation Callable CDs Prepared aging analysis suspense items report various financial reports senior management. Responsible Assets Swaps accounting, Government bonds/securities, securities available sale, trading Non-Trading securities. Prepared written accounting policies procedures. Responsible maintenance Chart Accounts /adding modifying. And open new G/L account. Processed payments/expenditure vendors, employee expenses, contractors, state federal government taxes payments. 01/1988 01/2000 Company Name City State I responsible preparation regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), FFIEC 002 (Call Report using DPSC Software, Inc. Package). I responsible preparation monthly financial statements, various financial reports Head Office. Also responsible statistical reports, quarterly reports Department Commerce. Prepared responsible month end closing. Prepared developed Compliance procedure Compliance Manual, detail task checklist use comply BSA, FRB Regulations, US Sanctions order satisfy compliance requirements Branch. Evaluation existing accounting procedures implemented changes order simplify accounting procedures. Prepared presented monthly variance analysis reports Senior Management. Prepared monthly, quarterly written report regarding BSA, OFAC, US Sanctions FRB regulation compliance. Preparation sales tax commercial rent tax. Handling NYS Banking FRB examiners. Education B.S Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting 124 credits completed. Major subjects Advance Accounting, Auditing, Business Finance, Business Law Taxation. B.S Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects Accounting, Auditing, Business Law statistic. M.A Economics Economics, Statistics Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics Business Finance Work History Company Name Skills Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written",CONSULTANT
"OPERATIONS MANAGER Summary My goal utilize 20 years banking experience education business management human resources order expand management experience. Skilled financial reporting, account balancing reconciliation, project management, analytics. Highlights Quantitative analysis metrics Account reconciliation balancing Complex problem solving Staff leadership development Expert MS Office Suite Conflict resolution Strong interpersonal skills Procedure development Experience Operations Manager October 2011 Current Company Name City State Manage daily functions Real Estate Oil, Gas, Mineral AP(accounts payable) AR(accounts receivable) transactions Manage team 15 staff members perform duties across multiple lines business Conduct employee performance reviews individual development plans success Daily monthly account reconciliation internal house suspense accounts Accurately document report items SLA senior management correspondence field partners Provide training team members job responsibilities cross-train opportunities Research resolve complex variances Review daily work quality control errors Conduct year-end tax 1099 1098 statements Real Estate Assets Loans Personal Banker/ Business Champion July 2007 October 2011 Company Name City State Profile analyze clients financial situation order provide proper recommendation bank products services Coach teller line send referrals bankers achieve sales goals Interact clients bank personnel daily basis order reach branch, team individual goals Originate applications personal, mortgage, business loans meet customer needs Exceed sales goals maintaining strong book business Provide hands system training new bankers Oversee daily operations branch compliance regulations Wealth Management Group Relationship Associate III June 2004 May 2007 Company Name City State Provide administrative support Private Bankers, Financial Consultants, Trust Advisor's Investment Bankers ensure client needs met highest quality service Assist Private Banker management book business held 180 clients Account reconciliation Private Banking general ledger accounts Submit large commercial consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients closing loan requests, ensuring documents properly recorded Receive incoming client contacts handle client request inquiries timely efficient manner Identify client needs revenue enhancement cross-sell opportunities Prepare Personal Financial Statements clients annually request updated tax returns maintain client files Maintain accurate record incoming personal client information via excel spreadsheets Deposit Risk Operations Fraud Manager June 2001 June 2004 Company Name City State Perform complex research quick shot analysis suspected fraud accounts Managed team 12 fraud analysts daily process review suspicious account activity new account fraud Provide job training, facilitated team meetings, participate associate development reviews Avert one million dollars potential loss bank Recruit conduct interviews open analyst positions Cross train new employees fraud database systems Create, monitor, process database paper files using MS Access Excel Maintain statistics prepare month end reports Provide support special projects analysis presentations Restrict customer accounts Customer Identification Policy compliance Place foreign currency orders balancing general ledger accounts ensure accuracy currency received disbursed Monitor work flow staffing needs ensure service levels deadlines met Daily assignment job duties, create maintained department work schedules Education Bachelors Business Management Human Resources University Phoenix University Phoenix: Bachelors Business Management Minor Human Resources Skills Software Applications PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes Computer Skills Proficient Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM Professional Skills Strong analytical skills, ability effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills",BANKING
"TRAINING SPECIALIST CONSTRUCTION EQUIPMENT Summary Experienced Construction Equipment Operator Carpenter hardworking, dependable, reliable; offering extensive experience heavy equipment operation. Highly motivated produce quality work tight deadlines safety mind exceed expectations. Experience October 2010 Current Company Name City State Training Specialist Construction Equipment Serve Training Specialist Training Manager construction equipment U.S. Army procures. Developed, updated, managed training material provides Soldier basic operation, techniques, maintenance procedures various types construction equipment U.S. Army's owns. Developed scope work contract language. Conducted reviews provide recommendations associated Technical Manuals construction equipment authentication publishing occurs. Evaluated training materials prepared instructors. Monitored training costs created budget reports management. August 2000 October 2010 Company Name City State Delivery Driver Delivered product filling vending machines points availability within established accounts. Completed daily pre-trip inspection checklist first delivery day. Operated motor vehicles safe efficient manner. Loaded unloaded merchandise stores vendor locations. Maintained Commercial Drivers License Class A. Military Experience February 1999 Current Company Name City State Combat Engineer: Construction Foreman, E-7 Serve Platoon Sergeant 42 Marine size platoon responsible professional development, morale, health welfare Marines. Mentor Marines knowledge procedures for: horizontal vertical construction, blueprint reading, concrete form construction, concrete mixing pouring, concrete saw operations, masonry work, concrete block brick laying techniques, 250/260 CFM compressor operation maintenance procedures, basic surveying techniques, soils testing, airfield damage repair, bridging operations, security operations. Create bill materials, drawings, submitted supporting documentation required construction projects necessary. Maintained accountability 1.2 million dollars tools equipment. Awards: (3) Navy Marine Corps Achievement Medals Iraq Campaign Medal Bronze Star Global War Terrorism Service Medal (4) Selected Marine Corps Reserve Medals National Defense Medal Armed Force Reserve Medal Bronze Hour Glass ""M"" Devices (3) Certificate Commendations Education 2015 Eastern Michigan University City State USA Bachelor Science Construction Management The construction management major reflects current needs trends construction industry accredited American Council Construction Education. Classes completed date: Introduction Construction, Construction Safety, Analysis Commercial Prints, Electrical Mechanical Equipment Systems, LEED New Construction Major Renovations, Legal Environment Business Law. Henry Ford Community College City State USA Associate Applied Science Architectural/Construction Technology Attended 08/28/2000 05/05/2002 Earned 24 Cedits Technical Skills Qualifications Active Secrete Clearance Current Licenses: CDL Class A, Scrapers, Graders, Loaders, Excavators, Bulldozers, Backhoe Loaders, Skid Steer Loaders. Certifications: Program Management Level I, Life Cycle Logistics level I II, AutoCad, Microsoft Office Suite, Troxler Nuclear Guage Densometer, Radiation Safety Officer, Radioactive Commodity Identification/Transportation, Hazmat, CPR. Accomplishments Member Eastern Constructors Organization Supervised constructed 16 homes start finish Southwest Indian Foundation, Gallup New Mexico. Supervised managed 172 construction projects throughout Al Anbar Providence Al Asad Iraq. Project Manager Construction Foreman constructing Marine Corps Logistics Command site aboard Al Asad Air Base, Iraq. This became focal point Marine Corps exit strategy leaving Iraq. Completed Combat Out Post Baghdadi project four days ahead schedule, effectively improved defensive capabilities 7th Division Military Transition Team. Trained 203 Soldiers operate construction equipment. Trained 432 Marines proper construction procedures techniques. Developed Radiation Safety Officer Course Troxler Nuclear Guage Densometer accordance Nuclear Regulatory Commission guidelines, 492 page training support package.",CONSTRUCTION
"SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City State Evaluated system potential testing compatibility new programs existing programs. Maximized use software training users; interpreting instructions; answering questions. Maintained system capability testing computer components. Assisted customer installation software hardware. Financial Foundations Associate Company Name － City State Acquired applies developing knowledge products, services, processes. Recognized life events, understands member's needs provides advice order deliver appropriate solutions member. Handled basic billing inquiries focusing ""One Done"" philosophy. Specific product knowledge includes Auto, Home, Renters, Valuable Personal Property. Assisted members online account. Admission Representative Company Name － City State Execute high volume outbound phone calls. Contacted students computer issues. Completed interview process prospective. Follow-up regularly student start classes. Associate Company Name － City State Handled inbound telephone inquiries retirement plan participants. Responded client's requested account maintenance balance information. Processed financial transactions. Offered appropriate products services. Provided appropriate education regarding participant's retirement plan. Wells Fargo Equity Direct Customer Service Advocate Responded complaints customers regarding banking financial products. Communicated departments resolve customer issues. Monitored customer inquiries complaints assist effective resolution same. Coordinated customer ensure optimal level customer services. Prepared records monitor results customer associate departments. Ensured optimal level customer services. Business Development Representative Company Name － City State Developed sales training guide used training period newly hired agents. Excellent oral written communication skills. Successful development maintenance positive customer relationships. Experienced database management web content development. Responsible annual range $1-3M net new business. Branch Manager Company Name － City State Trained administrative personnel managers loss prevention. Took measures building precaution like alarm management camera. Provide necessary training loss prevention personnel. Completed weekly payroll using ADP payroll services. Accomplished recruiting staffing required client. Took measures equipment cost reduction control audits. Security Police Superintendent Company Name － City State Supervised Security Forces Cheyenne Mountain AFS (NORAD). Supervised trained Information/Industrial Security Inspector NORAD. Responsible monitoring emergency response exercise NORAD. Ensured safety base weapons, property personnel hostile forces. Directed vehicle pedestrian traffic base. Leads organizes Security Police operations. Enforced standards conduct, discipline, adherence laws directives. Carried Security Police on-scene commander function. Oversaw evaluated unit performance. Developed Security Police plans, policies, procedures, instructions. Assessed installation deployed location vulnerabilities. Established programs, plans, policies protect Air Force combat capabilities. Developed orientation education programs information security. Developed managed force protection antiterrorism programs training. Education Training Bachelor Science Business Administration 2015 Regis University － City State USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills",AUTOMOBILE
"SALES ASSOCIATE Professional Summary I talented individual bring sales talent, fashion sense, passion clothing company. proven track record success sales .i looking suitable position company offers staff superb career opportunities, job enrichment supportive work environment. Core Qualifications Sales expertise Accurate money handling Team player mentality Reliable dependable Goal-oriented Excellent communication skills Sales force training Persuasive communication expertise Experience SALES ASSOCIATE 04/2015 05/2016 Company Name City State Responsible actively promoting selling company's products wide range customers competitive market place. Contacting potential customers shown interest company's products selling them. Actively seeking new accounts wide variety locations. Updating customer information paper records computer databases. Handling complete sales process. Researching new market sales opportunities. Educating clients company's products services. Converting prospects active clients. Keeping touch customers via range mediums phone calls, letters, Email SMS. Executing organized, efficient structured sales process making outbound sales calls. Sale/Customer Service Representative 12/2012 05/2015 Company Name City State Serviced existing accounts, obtained orders, established new accounts planning organized daily work schedule call existing potential sales outlets trade factors. Established identified prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Received payment cash, check, credit cards Issue receipts, refunds, credits, change due customers. Submitted orders referring price lists product literature. Kept management informed submitting activity results reports, daily call reports, weekly work plans, monthly annual territory analyses. Monitored competition gathering current marketplace information pricing, new products. Recommend changes products, service, policy evaluating results competitive developments. Maximized sales opportunities outstanding customer service. Established maintain good customer relations, internal external customers. Spent time field promoting demonstrating company products. Sales Associate/ Customer Representative 10/2010 02/2011 Company Name City State Ensure customer receives outstanding service providing friendly environment, includes greeting acknowledging every customer. Maintain awareness promotions advertisements. Receive payment cash, check, credit cards Issue receipts, refunds, credits, change due customers. Education High School Diploma June 2009 Charles Churn Christian Academy Skills advertisements, calculators, cash registers, competitive, credit, clients, customer relations, customer service, databases, Email, Issue receipts, letters, market, market sales, pricing, Researching, selling, sales, scanners, SMS, structured, phone",SALES
"PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student strong written verbal communication skills. Motivated self-starter experience public relations writing event planning. Summary Qualifications Cooperative team member Special events planning Multi-media marketing Writing editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations Event Planning Assistant May 2015 August 2015 Company Name － City State Wrote press releases media advisories, prepared information media kits maintained company website social media outlets. Managed special events tournaments, book signings parties. Coordinated services events entertainment, signage, printing, event security secured vendors sponsorships. Vice President November 2014 Current Company Name － City State Manage social media outlets including Twitter, Instagram Facebook. Create events professional development within team six journalism students. Develop strategies acquiring maintaining membership. Coordinator Internal Marketing December 2013 September 2014 City State Managed inbound marketing campaigns increase brand awareness generate new business. Planned negotiated media buys, including TV, print digital. Contributed planning execution event 8,000 attendees. Education Bachelor Arts Journalism Public Relations August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City State Journalism Public Relations Certificate Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written",PUBLIC-RELATIONS
"DIRECTOR, MEDIA STRATEGY Summary Seasoned media marketing professional 9 years experience working blue chip client (MillerCoors) extremely competitive category. Possessing strong bias action thriving part team atmosphere I developed reputation results oriented excellent execution. I collaborative leader managed influenced cross-functional partners advertising agencies becoming expert multicultural millennial target. I've developed integrated media strategies paid, owned earned media including digital, TV, print, outdoor, radio unique channels. It goal continue growth expertise media leading teams/brands measurable success. Core Strengths Integrated media planning strategy Team leadership development Total video strategy Digital strategy Multi-platform content solutions Competitive research analysis Client leadership Cross-agency collaboration Media stewardship Project execution Consumer insights research Media mix development ROI analysis Experience Director, Media Strategy 10/2015 Current Company Name City State Oversaw development execution media plans rooted strategic consumer insights, media fundamentals modeling analytics designed drive business growth Miller Lite Miller High Life Continued progression leadership skills beyond MillerCoors team across entire agency sharing strategy best practices, award winning work contributing mutiple new business pitches Developed in-depth analysis exploring optimal audience reach frequency benchmarks leading purchase occasion Revamped social media targeting strategy effort drive better short-term sales better overall digital ROI Achieved greater understanding programmatic digital landscape best approach MillerCoors portfolio Associate Director, Media Strategy 02/2013 09/2015 Company Name City State Led cross-platform media strategy execution re-launch Miller Lite's re-branding 2014, highlighted Original Lite Can, resulting 15% increase units first quarter growth 7 years Expanded marketing knowledge across consumer touch-points serving cross-agency leadership team largest brand launch MillerCoors history, Miller Fortune Strategic media lead behind Miller Lite's impactful cross-platform summer media plan contributed Miller Lite socially talked beer brand key selling season Was nominated voted agency colleagues MillerCoors client finalist Leadership award part 2014 Media Agency Recognition Program 1 3 agency finalists Continued professional development completing key training courses: Advanced Presentation Skills Managing Millennials Essentials Digital Marketing (on-going weekly education series) Supervisor, Media Strategy 06/2012 01/2013 Company Name City State Improved management delegation skills overseeing growth multiple junior level employees Elevated presentation client communication skills serving single point lead Premium Light brands time transition new agency MillerCoors Completed strategic business focused media POVs drive sales including local radio ""piggyback"" execution targeting on-premise performance well NFL ""always on"" strategy Media Supervisor 09/2011 05/2012 Company Name City State Took larger role cross platform planning contributing digital media recommendation completed agency digital media training program Led training planners associates across key planning tools processes generate efficiency well team growth Field Media Planner 01/2011 08/2011 Company Name City State Broadened media professional skill set serving planning execution lead local media (TV, radio, OOH, digital print) MillerCoors brands across 40+ markets inthe Southeast region Leveraged strong interpersonal skills conducted day day communication across 6 field marketing manager clients Led development 2012 media trends presentation subsequently presented 20+ clients Media Planner 12/2008 12/2010 Company Name City State Led intricate portfolio management allocation strategy MillerCoors $80MM NFL TV budget well depth competitive tracking Influential member Emerging Media Team provided turn-key customized media solutions MillerCoors growing digital space Assistant Media Planner 06/2007 11/2008 Company Name City State Served core support staff helped expand DFCB media business acquire Coors local planning followed MillerCoors business Developed econometric modeling strategy inform dollar TRP allocation versus competition Mastered planning, research budget tracking tools Education Bachelor Arts Journalism Strategic Communications Marketing May 2007 University Missouri City State United States Business Minor emphasis Marketing Media Toolbox Nielsen Clear Decisions (MRI Scarborough) Competitive Spending Tools Ad*Views, Kantar, Comscore Media reach frequency tools proprietary Comscore Proprietary audience measurement platform Media Tools planning software Econometric Modeling Analysis",DIGITAL-MEDIA
"SENIOR MANAGER, DIGITAL MARKETING Summary Experienced digital marketer equal parts analytical creative thinker passion disruptive technologies, data, storytelling. Six years experience retail market leaders CRM, email marketing, mobile marketing, social media, analytics, digital advertising. Open clear communicator demonstrated abilities setting strategic vision disciplined execution. Experience Senior Manager, Digital Marketing 09/2017 Current Company Name City State Responsible creating executing monthly retail calendar including product, promotional, marketing strategies meet sales plans drive growth Lead development ongoing optimization channel strategies including email marketing, mobile marketing, paid media, social media increase customer engagement LTV Own customer site level analytics working cross-functionally optimize channel performance, well as, inform product development, content creation customer acquisition strategies Plan manage budgets excess $5M drive incremental ROI business objectives Manage, mentor develop social media coordinator drive engagement, follower growth, site traffic Digital Marketing Manager, Customer Retention 07/2016 09/2017 Company Name City State Created Customer Lifecycle Program generating $256K annual lift amongst Active At Risk customers Won back Lapsed customers targeted promotional messaging 18% conversion rate Piloted social advertising segmentation strategy driving positive lift 551% Return Ad Spend (ROAS) Overhauled affiliate strategy increasing ROAS 26%, revenue 4%, brand mentions 480% Online Marketing Specialist 07/2015 07/2016 Company Name City State Created 400 US online marketing activities annually increasing related selling 21% YOY 38% plan Analyzed optimized traffic across online channels weekly basis Managed SEM budget drive traffic conversion based forecasted selling Launched led affiliate advertising pilot 35% revenue growth Acquired 35K emails per week advertising, in-store SMS program Global Digital Advertising Analytics Coordinator 07/2012 07/2015 Company Name City State Identified key drivers brand health using Boolean data logic via social listening analytics software Increased brand mentions social media 45% brand ambassador programs Awarded top mobile advertising campaigns 2015 Mobile Marketer virtual eyewear try Planned digital, mobile, social advertising exceeding time spent CTR industry benchmarks 300% Education Training Bachelor Science Business Administration 2012 University Southern California City State Concentrations Marketing Entrepreneurship Skills Analytics Software: Google Analytics, Omniture, Looker, Adobe Social, Netbase, Simon Data Email Service Provider: Bronto, Apsis",DIGITAL-MEDIA
"OWNER/PROJECT MANAGER Executive Summary Experienced Wireless Professional 10 years Construction Project management background mods, upgrades, NSB working multiple carriers. Familiar aspects construction SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management tracking. Strong understanding GSM, UMTS LTE technologies. Professional Experience Owner/Project Manager 08/2013 10/2015 Company Name City State •Preparing regular progress reports project sponsors •Making daily tasks lists delegating responsibility •Arranging leading regular team meetings •Keeping date policy legislation changes •Undertaking site checks monitor progress •Dealing matters arising stakeholders environmental local community issues •Monitoring budget reports •preparing site liaising construction professionals architects, engineers, buyers, estimators surveyors construction work starts •developing program work strategy making project happen •planning ahead prevent problems site occur, example, planning delivery storage equipment materials •making safety inspections site work underway ensuring regulations relating health, safety environment (HSE) adhered •overseeing running several projects •communicating range people including client, subcontractors, suppliers, public workforce Construction Manager 08/2012 07/2013 Company Name City State •Serving jobsite representative carrier •Assisting identification qualification various sub-contractor required project, including site building trades •Providing coordination input needed utility companies providing services infrastructure project, including schedule cost management •Developing initial project specific cost estimates taking lead responsibility budgetary management various cost components project •Monitoring ensuring schedule performance quality workmanship contractors •Working closely contractor, architect, civil engineer, associated consultants developing site specific value engineering options work •Reviewing change proposals, proposal requests, requests information, supplemental instructions, contract documentation required behalf carrier's interests •Reviewing approving contractor payment requests •Attending local meetings, approval meetings, conferences behalf carrier; documenting taking action items carrier's interests •Maintaining relationships acting carrier's liaison matters associated Federal, State, Municipal matters, including City's permitting inspection requirements •Reviewing tenant leases requirements pertains carrier's obligations, ensuring carrier meets requirements controlling project cost •Coordinating tenant's design construction personnel ensure accuracy owner's development tenant's documents •Serving information resource coordinating tenant's work, participating meetings, resolving disputes, providing ongoing feedback, coordinating project punch list close-out Owner /Project Manager 07/2010 08/2012 Company Name City State Accountable ensuring successful planning, delivery, implementation completion Goins Services LLC projects. Primary management functions included, limited to; The Scope within Goins Services LLC Customer Agreement, Vendor/Subcontractor Agreements, Schedule Financial aspects project, Quality Safety, Resource Management. Conducted attend weekly meetings cross functional project staff review individual site progress. Cross Functional Project Management Tracker required; Assisted project financials including funding request estimates managing/assisting billing/receivable; Oversaw assisted selection management employees.; Coordinated up-to-date reporting site acquisition, construction, zoning, logistical progress client via Quick base database and/or client project management requirements. Supervised managed administrative, site acquisition, land use planning construction teams progress meet exceed project timelines cost-effective manner related new construction modifications wireless facilities. Construction Manager 03/2009 09/2010 Company Name City State Managed 1700 sites San Francisco market. Working different solution GSM, UMTS, DNB, OBIF LTE. Overseeing project lifecycle including project scoping, scheduling, resourcing, quality, cost change orders. Responsible financials, site walks, work closely Site Acq. get sites release, approving materials needed site construction, keeping daily tracker site progress, performing punch walks determine quality work done sites client needs. Conducted meetings, resolved complex issues, interfaced counterpart AT&T discuss issues, reviewing approving Close packages (redline RFDS, pictures, sweeps, etc.). Construction Manager 12/2006 02/2009 Company Name City State Ensured Service Providers adhering standards, processes procedures well Federal Local standards. Responsibilities Include: Assured approved materials installed project. Checked working environment maintained acceptable level, carry safety inspections ensure tools, etc. good working condition. Coordinated site activities assures disciplines directly involved project phase Project goals objectives; Scheduled activities trouble-shooting results. Performed pre-inspections coordinate post-construction audits, Site verification, Visual inspection quality site. Prepared regular interval progress reports required project. Provided accurate status information progress project management. Reject wrong deliveries material site responsible proper interpretation compliance design plans. Ordered return materials; NTP receipt verification, RFDS submission review. CONSTRUCTION MANAGER 02/2004 11/2006 Company Name City State Planned managed issues related tower crew required assure assigned crews equipped supplied properly addition reporting client's construction progress. Managed day-to-day operations site acquisition projects. Hired trained new site acquisition specialists administrative staff. Managed project budgets, including employee salaries office overhead. Forecast project deliverables ensured forecast realized. Interacted clients levels insure good relationships companies. Promoted office harmony resolved employee disputes. Education Associate Electrical Engineer 1992 Palomar College City State US Bachelor Electronic EET 2005 DeVry Institute City State US Certifications Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors CommScope Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training Skills MSWord,Excel",CONSTRUCTION
"LABOER FLOOR CONSTRUCTION WORKER (ALL A ROUND) Experience Laboer Floor Construction Worker (all round) 06/2015 11/2016 Company Name － City State Cleaned construction areas avoid hazards. Assisted skilled workers construction projects phases rough finish carpentry. Extensively trained plumbing, carpentry, painting, plastering, machine servicing installation. Built disassembled scaffolds, bracing barricades. Teacher Speacial skill development coach 02/2015 12/2016 Company Name － City State Attended workshops learning goals, classroom management, student motivation engaging learning activities. Determined training needs student academic assessments. Clearly communicated objectives lessons, units projects students. Developed partnerships industry secondary education institutions. Promoted good behaviors using positive reinforcement method. Created implemented developmentally-appropriate curriculum addressed learning styles. Conducted small group individual classroom activities based differentiated learning needs. Helped prepare daily lesson plans activities lessons. Encouraged students understanding helpful others. Physically verbally interacted students throughout day keep engaged.Also I'm fast learner strong fit shape young man easy going great spirit loves work uplifting, problem solving,task accomplishing, work ahead time team player following rules becoming better man daily.A great asset worker/employee following guild lines success. Musician Artist Poet Creator Mentor(2003 present) 06/2003 Current Company Name － City State Adapted established art style studio consistency quality purposes. Critiqued artists' work gave constructive feedback. Worked alongside entire development team energetic creative environment. Created series rough sketches review, revision approval. Produced imaginative illustrations efficient timely manner. Clearly communicated updates concerns appropriate team members managers. Successfully resolved range complex artistic development issues artists team members. Summary Hello there,I'm Xavier Thomas detail-oriented Laborer equipped expert knowledge cleaning equipment, products techniques. Focuses completing tasks quickly high quality standards mind. I Mr.Xavier Thomas daptable friendly hard dedicated worker team player comprehensive background crisis communications media relations management. Analytical efficient tash handling completing assignments. Highly-motivated community service professional skilled networking, media. Motivated philantrapy called A.S.S.I.F non-profit marketing advertising background advanced knowledge B2B marketing, negotiations branding. outreach relationship development. Flexible versatile team player maintains sense humor pressure.Im ependable hard-working laborer 3years construction industry. Thrives fast-paced environment works complete projects quickly efficiently.I salesman extensive knowledge fashion cosmetic industries. Energetic, outgoing driven reach company goals. Im hands on,hard working,honest,Full energy,easy going great sense humor,respectable upright man who's success bettering company coworkers whole collective. Physically fit Laborer effective completing difficult projects tasks schedule. Consistently follows orders instructions. Works well team setting. Skilled Laborer thrives independently team member. Proactive creating safe productive environment. Highlights Highly responsible reliable Works well pressure Safety-oriented Concierge duties Strong communicator Exceptional interpersonal skills FDA food guidelines awareness Arts crafts Team building Poised Organized Detail-oriented Meticulous attention detail Conflict resolution techniques Marketing savvy Dedicated process improvement Works well pressure Fluent English Communicates effectively Driven Charismatic Adaptable flexible Process development Excellent verbal communication Sales proficiency Accomplishments Assembled product containers crates. Connected hoses operated equipment move liquid materials storage tanks vessels. Packed containers re-pack damaged containers. Equipment Maintenance Inventory Control Product Inspection Project Planning Maintained daily cleanliness broiler fryers. Assisted maintaining preparation service areas sanitary condition. Cleaned inspected galley equipment, kitchen appliances, work areas. Cleaned organized eating, service kitchen areas. Cleaned sterilized equipment facilities. Executed daily production lists goals. Greeted customer friendly eye contact. Inspected restrooms cleanliness availability supplies cleaned restrooms necessary. Performed transactions cordial, efficient professional manner. Placed clean dishes, utensils cooking equipment storage areas. Completed average 7 Inventory Cleaned facilities rate least 13 ,000 square feet per hour. Commended perfect attendance 12 months. Completed 4 projects 1 years, time budget. Led crew 7 general construction laborers. Developed implemented innovative internal communications strategy improve employee engagement strategic messaging. Customer Interface Sales Customer Service Led successful property-wide effort reduce energy water consumption. Grew new product sales 100% [number] days. Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Consistently generated additional revenue skilled sales techniques. Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Education Keneseology Business 2020 AntelopeValley Community College － City State U.S.A Coursework Nutrition, Psychology Communications 3.00 GPA Coursework Keneseology Coursework Warehouse Operations Transportation Business Specialized Sanitation heavy Equipment operating Coursework Travel Tourism Hair treatment training Sanitation training Emphasis advanced Learner Communications, English Journalism coursework Coursework Buisness Relationships Mangement Emphasis people skills Coursework Environmental Science Biology Coursework Communications Psychology anitation Coursework Communication Theater Arts Graduated 2012 Oklahomacity,Oklahoma Continuing school next semester furthering education High School Diploma",CONSTRUCTION
"TEACHER Summary Seasoned instructor bringing 27.5 years experience teaching chemistry, physics mathematics. Knowledgeable finding new ways keep students engaged material. Creative lesson planner excels motivating inspiring students. Highlights In-depth knowledge Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated help others Flexible adaptable Experience Teacher August 1994 June 2014 Company Name － City State Established clear objectives lessons, units projects. Adapted teaching methods materials meet students' varying needs. Encouraged students persevere challenging tasks. Attended [number] staff meetings month served Site Base Committee. Employed broad range instructional techniques retain student interest maximize learning. Taught students utilize problem solving methodology techniques tests. Communicated peers, colleagues, administrators parents meet exceed teaching goals. Created lesson plans line state curriculum school curriculum standards. Identified areas weakness individual students tailored lessons accordingly. Graded student work kept careful records grades. Maintained accurate complete student records required laws, district policies administrative regulations. Developed, administered graded tests order evaluate students' progress. Pursued professional development activities broaden deepen knowledge content teaching skills. Acted positive role model students colleagues. Selected textbooks, equipment instructional materials. Science Teacher August 1987 July 1993 Company Name Established clear objectives lessons, units projects. Managed classrooms 1 5 students. Adapted teaching methods materials meet students' varying needs. Employed broad range instructional techniques retain student interest maximize learning. Taught students utilize problem solving methodology techniques. Created lesson plans line school curriculum standards. Created engaging dynamic lessons emphasis improving students' written verbal communication skills. Identified areas weakness individual students tailored lessons accordingly. Graded student work kept careful records grades. Maintained accurate complete student records. Developed, administered graded tests order evaluate students' progress. Acted positive role model students colleagues. Chemistry Teacher August 1985 June 1986 Company Name Established clear objectives lessons, units projects. Managed classrooms 15 25 high school students. Adapted teaching methods materials meet students' varying needs. Employed broad range instructional techniques retain student interest maximize learning. Taught students utilize problem solving methodology techniques. Communicated peers, colleagues, administrators parents meet exceed teaching goals. Created lesson plans line state curriculum school curriculum standards. Identified areas weakness individual students tailored lessons accordingly. Graded student work kept careful records grades. Maintained accurate complete student records required laws, district policies administrative regulations. Developed, administered graded tests order evaluate students' progress. Acted positive role model students colleagues. Mathematics Teacher September 2014 December 2014 Company Name － City State Established clear objectives lessons, units projects. Managed classrooms 10 22 high school students. Adapted teaching methods materials meet students' varying needs. Encouraged students persevere challenging tasks. Taught students utilize problem solving methodology techniques tests. Created lesson plans line state curriculum school curriculum standards. Created interactive classroom atmosphere maintain student interest facilitate learning. Graded student work kept careful records grades. Maintained accurate complete student records required laws, district policies administrative regulations. Developed, administered graded tests order evaluate students' progress. Pursued professional development activities broaden deepen knowledge content teaching skills. Acted positive role model students colleagues. Education Bachelor Science Chemistry 1985 University Montevallo － City State Chemistry Skills administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written",TEACHER
"EXECUTIVE DIRECTOR Professional Summary Non-Profit Executive Director Over 15 years progressive experience non-profit management wealth experience grant-writing, fund raising, development, public relations marketing Experience Executive Director May 2001 Current Company Name City State Providing overall management legislatively mandated Early Learning Coalition Working Board Directors develop implement agency's strategic visions keeping Board informed issues affect programs; Making sound recommendations regarding program management Providing overall financial management $6 million annual budget direction funding consistent Board policy directives; preparing budgets ensuring financial accountability sustainability Providing oversight service delivery system accordance mission purpose agency Managing fund raising maintaining strong relationships funding sources; grant-writing Managing marketing public relations functions identity agency community Providing oversight resources allocation processes procedures Serving advocate local agencies, associations, institutions, media, local state federal government, allied organizations Supervising staff 16 Other duties include: oversight contracts compliance; monitoring encouraging best practices agency wide; implementation agency's strategic plan accordance Board's mission vision; staff development, including training succession planning; promoting culture teamwork, accountability, transparency. Public Relations Officer Jan 1997 Apr 2001 Company Name City State Served press/media contact museum activities, exhibitions, events programs Developed annual public relations plan budget Developed promotional/advertising strategy utilizing media increase attendance exhibitions, programs special events particular emphasis blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs museum store restaurant Produced/supervised publications including bi-monthly newsletter, invitations, brochures advertisements Planned implemented special events fund raising events; wrote grant proposals Managed facility rentals Supervised group tour coordinator, development interns volunteers Coordinator Community Relations Feb 1994 Jul 1997 Company Name City State Served contact aspects public relations, education, marketing development non-profit organization providing in-home services terminally ill Jackson, Mississippi metropolitan area 23 central southwestern Mississippi counties Promoted hospice awareness community medical referral base public speaking opportunities, special projects, seminars newspaper/journal articles Developed implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials carried marketing activities throughout service areas Developed organization's annual report Planned implemented special events Wrote grant proposals Developed in-service education activities staff Participated interdisciplinary team Recruited supervised volunteers Program Development Specialist Jul 1985 Feb 1994 Company Name City State Developed supervised, coordinated monitored various programs elderly seven counties central Mississippi Promoted programs public speaking, training, planning, writing grant proposals, budgeting developing contracts Monitored service providers case management, congregate home delivered nutrition, adult day care services, legal services emergency services Served liaison capacity State Division Aging Adult Services service providing contractors Edited agency newspaper developed additional public relations campaigns Developed statewide educational project alcohol abuse/drug misuse elderly Supervised Program Development Specialist I Career Accomplishments Have successfully developed several programs grassroots level including first adult day care service Jackson, Mississippi Mississippi Crafts Festival Mississippi Museum Art Have written/collaborated writing numerous non-profit grant requests resulting awards Robert Wood Johnson Foundation, Drug Free Schools Communities, Institute Museum Library Services, Publix Supermarket Charities, United Way Santa Rosa County, Leadership Santa Rosa, among others As Executive Director Early Learning Coalition,have successfully directed operations clean audits exceptional monitoring results Certifications Certified Trainer, Bridges Out Poverty Certified Facilitator, Getting Ahead Just Getting By World Professional Affiliations National Association Education Young Children; Southern Early Childhood Association; Northwest Florida Association Education Young Children 2006 Present Public Relations/Newsletter Chairperson, NW FL Affiliate President Elect, NW FL Affiliate National Association Education Young Children (NAEYC) affiliate organizations professional membership organizations work promote high- quality early learning young children. Association Early Learning Coalitions, 2007 present Served Small Coalition Representative AELC organization comprised Early Learning Coalitions throughout State Florida, supporting overall goal developing administering comprehensive school readiness voluntary pre-kindergarten programs. Community Service Organizations Santa Rosa Community Alliance, 2015 Health Professions Opportunity Grant (HPOG) Family Services Committee Pensacola State College, 2013 present Santa Rosa Bridges, Inc. (local Bridges Out Poverty Project) 2013 present Currently serve Board Directors Co-Chair Public Relations Committee Serve Finance Committee Early Childhood Advisory Board, Pensacola State College 2011 present Healthy Start Coalition Santa Rosa County 2007 Present Currently serve Executive Committee Secretary Education Bachelor Science Social Rehabilitation Services 1981 University Southern Mississippi City State USA Graduated Highest Honors minor criminal justice Associate Arts Liberal Arts 1979 Clarke College City State USA Graduated Highest Honors Skills Extensive experience working Boards Directors Supervision management Development fund raising Communications Marketing Public Relations Fiscal Operations Volunteer recruitment coordination Microsoft Office Suite",PUBLIC-RELATIONS
"BUDGET ANALYST SERIES 0560 Summary Accounting Skills Knowledge automate financial/accounting systems order manage fiscal date ensure system performance. Knowledge system analysis techniques procedures. Ability interpret accounting related rulings, regulations, directives bulletins develop sound conclusions, recommendations applications specific inquires situations. Flexible Budget Analyst adapts seamlessly constantly evolving accounting processes technologies. Ability communicate verbally writing order develop deliver presentations, briefings and/ training sessions. Highlights Budget analysis Cost Benefit Analysis (CBAs) Accurate forecasting Financial reporting expert Calm pressure Sound judgment Staff training Self-motivated professional Experience Budget Analyst Series 0560 Jul 2007 Current Company Name － City State (This federal job) Hours per week: 40 Pay Plan: GS Grade: 11/12 Subject Matter expert, researching, developing executing Franchise Fund budget excess 28.6 million dollars. Give sound conclusion developing executing yearly business plan by, conducting research, assembling analyzing facts set customer rates providing cost expenditures. Provide monthly budget briefings department heads monthly expenditures, workload counts make recommendations changes adjustment. Handle complex issues unknown budget requirements, providing in-depth evaluations provide executive leadership team assistance making sound business decisions. Manage following accounts. Payroll, staffing supplies, equipment, travel. rent communications, depreciation contractual services current fiscal year out-years. Subject matter expert managing fund control points obligating funds needed meet budgetary requirements, accordance franchise funds government-wide fiscal dept collection, procedures, standards, regulations policies. Process financial documents Integrated Funds Distribution Control Point (IFCAP) system. Review, analyze reconcile fund expenditures control points regular basis, ensure proper use funds areas. Ensure overall expenditures never exceed overall budget authority causing anti-deficiency. Compile, analyze prepare monthly, quarterly annual budget reports using eh Financial Management System (FMS). For executive leadership team, perform studies provide analysis evidence trend estimates long short range budgetary financial planning training. Prepare yearly service level agreements services provided agencies ensure appropriate billing monthly invoices. Process Revenue, General Ledger, Cumulative Recurring Stats reports monthly. Serve Contractor Officer Representative (COR) ensuring compliance federal procurement laws, regulations policies. Oversee, review process procurement request. Provide market research, Performance Work Statement (PWS), Statement Work (SOW) approve IT acquisition requests. Upload required documents Virtual Office Acquisition (VOA) system. Work assigned contracting specialist revise, gather provide additional documents information package actionable. Communicate different departments monthly basis various GS levels, certify accuracy inform monthly contract invoices. Prepared bulletins, circulars delegations provide instructions guidance procedural policies. July 2007-August 2013 Serve Public Affairs Officer department-wide issues. Serve Continuity Operations Planning Coordinator (COOP), developing updating plan accordance current department objectives. Team Lead Personal Identity Verification (PIV) system. Provide floor access incoming employees, contractor visitors. Purchase supplies equipment. Reconcile monthly visa statement. GSA Liaison updating space needed, report tenant issues work team move projects. Build professional relationships stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA). Served backup HR Liaison. (2007-2013) Serves timekeeping backup. Supervisor: Curtis Savstrom (612)970-5362 Debt Management Specialist Series: 0501 Sep 2002 Jul 2007 Company Name － City State (This federal job) Hours per week: 40 Pay Plan: GS Grade: 7/9 Provided Debt Management services related Veterinary Services (VS) miscellaneous accounts. Worked Foundation Financial Information System (FFIS), managing accounts using different tables within system ensure payments posted correctly waived necessary penalties interest. Researched modified misapplied payments. Utilized User Fee Systems (UFS), entering data new customers putting accounts hold. Pulled reports BRIO/National Finance Warehouse (FDW), compile weekly collection report research misapplied checks. Utilized Investigative Enforcement System (IES) tracking system review accounts post payments. Analyzed financial statements measuring strengths weaknesses potential accounts, evaluated degree risk marginal situations. Initiated referrals collection agencies, resolved disputes, errors, inquiries related referrals. Provided reviewed financial disclosures customers regarding outstanding delinquencies. Reviewed analyzed reports insuring problems, disputes, errors discovered corrected follow corrected paid. Organized training materials participated projects activities determine better methods tools performing Debt Management activities. Contacted customers defining account discrepancies, payment plans, review Civil Penalty legal dockets. Communicated IES team via email telephone. Supervisor: David Santelman (612) 336-3271 Budget Analyst Series 0560 Sep 1994 Sep 2002 Company Name － City State (This federal job) Hours per week: 40 Pay Plan: GS Grade: 9 Assisted formulation budget requirements annual budget excess 1.9 million dollars. Constructed quarterly estimates allotment requirements. Prepared execution midyear review budget, analyze additional funding needs identify excess funds. Analyzed status funds ensure obligations date, ensure funds obligated timely. Processed financial documents database commitment accounting system (DCAS), obligations Stanfins. Received reconciled obligation reports Stanfins accounts. Certified fund availability miscellaneous financial documents DD1610, SF1164, SF1034. Interpreted guidance higher headquarters, disseminated guidance direction staff heads coordinated installations. Reviewed financial documents accuracy fiscal code, element resource accounting processing codes (APC). Verified financial documents timely manner, returning undisbursed funds appropriate program. Reprogrammed excess funds necessary maximize expenditures. Established policy guidelines year end procedures ensuring funding demands achieved. Retained funds necessary using miscellaneous obligation document form DD2406, allocated expenditures forthcoming. Initiated, prepared processed military Interdepartmental Purchase Request. Prepared, processed approved contracts. Supervised one full time employee. Was Agency Program Director Government credit card program. Issued cards, monitored accounts, closed accounts necessary. Utilized various regulations, Army Recruiting, Dept Army, Department Defense Finance Accounting. Conducted person person briefings incoming soldiers. Conducted weekly briefings Commander six Company Commanders delinquent card holders. Lead presentations higher Headquarters General Officer status funds, civilian training, delinquent government visa accounts. Supervisor: Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 Nov 1994 Company Name － City State (This federal job) Hours per week: 40 Pay Plan: GS Grade: 5 Maintained document control logs, comply requirements Department Army regulations three state area. Prepared automated transmittal letters weekly basis travel orders account payable items. Prepared travel orders (DD1610) Transportation requests timely manner provide field personnel necessary documentation prior travel. Posted Commitments DCAS. Reviewed non-stock fund orders, payables listing within three days receipt. Processed voucher payments, within seven days receipt ensure prompt payments vendors, compliance Prompt Payment Act. Assured bus tickets applicants processed files reconciled timely manner. Assisted Budget Accounting Technician annual planning development operating budget. Reconciled prepared invoices payment Blanket Purchase Agreements. Maintained MARKS Filing System accordance AR 25-20. Typed correspondence required. Supervisor: Constance Weis Affiliations 2015-2016 Federal Outreach Leadership Development (FOLD) Program Skills (Microsoft Office) Word/Outlook/ Excel/Power Point Education High School Diploma 1983 Southeast High School － City State USA Awards Performance awards: 2008/2009/2010/2011/2012/2013/2014/2015 Time award: 2004 (8 hours), 2005 (2 hours) Spot award: 2005 End year award: 2005 Cash awards Superior Service: March/October 1995 Cash awards Superior Service: 1996/1997/1998/1999/2000/2001 Selected Civilian Year Fiscal Year 1997 Department Army Commendations: 1993/1994/June December 1996 Training GSA National Safety Council Defensive Driving Course. (2016) Contracting Officer Representative Mission Focus (2016) On-lline Training Contracting Officer's Representative (2016) FAC-COR Lever II Course (2013) Contracting Officer's Representative Course (2011) CON 120: Appropriations Law (2010) Improved Statement Work (2009) Contracting Overview (2009) Overview Acquisition Ethics (2009) Contracting Officer Representative Mission Focus (2009) Market Research (2009) CON 110: Mission Focused Contracting (2008) Simplified Acquisition Procedures (2008) Dunn Bradstreet (2003) Seven Habits Highly Effective People (2006) Management Development (2000) Supervisor Correspondence (2000) Human Resource Correspondence (2000) Leadership Education Development (1997) Develop Administer Budget (1995) Budget Execution (1995) Basic financial Budgeting (1995)",AGRICULTURE
"EQUIPMENT ENGINEERING TECHNICIAN Professional Summary Skilled Maintenance Mechanic Technician superb problem solving multi-tasking skills. Self-directed motivated worker. To obtain position Teamwork, Integrity Proffesionalism high standard Company's Mission Statement. All engaing new challenges learning experiences. Skills · 20 years Material Management experience State Federal Government · 13 years Law Enforcement experience United States Marine Corps Army National Guard. · Knowledge mechanical test equipment. · Work written/verbal instructions, schematics, rough sketches, troubleshooting diagrams, layouts plans, interpretation application technical knowledge understanding mechanical theory principles. · Proficient use PC's, MS office, 10key touch Customer Service skills. · Forklift Crane Certified · Self motivated Lead Achieve Company goals excellence, integrity efficiency. · NDT Level II · Knowledge mechanical, pneumatic hydraulic theory principles Work History Equipment Engineering Technician 05/2014 Current Company Name – City State Responsibility designing/selecting robotic systems, run simulation, implementation, commission programming. Support assist maintenance team troubleshooting difficult breakdowns chronic equipment failures. Conduct installation factory automation electrical control systems manufacturing equipment Provide Troubleshooting electrical systems plant manufacturing equipment Provide effective direction, coaching, OJT fellow employees shift boost skill sets, help Production achieve goals. Plan organize shift weekend work, including verification, smooth operations. Assist Supervisor developing PMs procedures maintaining equipment shop. Provide shift- to-shift communication order keep associates speed working toward goals. Set example, ensure associates comply safety regulations plant's safety program. Work engineers fellow technicians resolve technical problems. Assist candidate selection requested. Maintain departmental records Maintain spare parts inventory. Identify order needed parts, maintain tracking system. Perform duties assigned Supervisor Manager. Mechanical Technician 04/2013 05/2014 Company Name – City State Implement repair services production equipment, auxiliary equipment building equipment using hand tools, testing tools, manual drawings, computer tools necessary accomplish task. Provide reliable, high quality customer support on-site inspecting, installing, repairing and/or replacing fire alarm equipment well conducting preventive maintenance services pertaining many different manufacturers equipment. Ensure conveyor belts working effectively Operating Engineer Test Technician 11/2007 06/2012 Company Name – City State Operates, repair maintain Facility/Plant Machinery, Test Equipment, Lubrication Cooling Systems High Pressure Systems NASA unitary Wind Tunnels. Constructs, modifies, maintains services wind propulsion tunnel research facilities used test models aircraft components, utilizing knowledge engineering test methods procedures. Installs aligns mechanical hydraulic pneumatic test equipment models support structures. Installs instrumentation, thermocouples pressure taps model test equipment. Inspects test setup operates equipment detect correct malfunctions. Maintains instrumentation equipment accessories pressure valves, icing indicators, drive units, spray units, pumps. Confers engineering personnel testing modifies model, test support structure, test equipment directed. Inspect, test, install fire sprinkler systems, standpipe systems, fire pumps, clean agent systems various industrial, commercial institutional facilities accordance various codes. Perform inspections, test repair/replace fire hoses fire hydrants. Generate reports based inspection findings. Logistics Coordinator Sr. Lab technician 10/2006 11/2007 Company Name – City State Coordinates incoming outgoing shipments solar arrays, panels, shipping containers ground support equipment. Interfaces Metrology personnel ensure calibrated equipment needs prioritized maintains inventory Section's calibrated equipment. Supports work progress, troubleshoots manufacturing problems caused test equipment. Coordinates proof loading non-destructive testing lifting fixtures handling equipment. Maintains inventory industrial supplies. Disposes hazardous materials coordinates area compliance. Understands follows 20 elements ISO 9001. Production Control Analyst 11/2004 05/2006 Company Name – City State Expedites materials production processes, coordinates actions departments, verifies kit hardware completeness configuration, requests drawings materials issued stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's). Interfaces process engineers, manufacturing operators supervisors control analyze movement production. Resolves complex constraints WIP may cause schedule delays, problem solve audit issue work centers. Perform internal external expediting critical parts initiate process scrap tags, process miscellaneous issue requests. Extensive use Promis software. Trains new hires Class 100 clean room protocol enforces violations. Procurement clean room articles consumables outside vendors. Supervises courier team 5 ensure proper transport company assets site site. Material/Production Planner 07/2001 02/2004 Company Name – City State Expedites materials production processes, coordinates actions departments, verifies kit hardware completeness configuration, requests drawings materials issued stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's), generates shipping packing lists invoice documents. Responsible scheduling, releasing, updating, closing work orders timely manner. Reports oral written status work progress internal customers. Interfaces Operations functions Education General Courses Monterey Peninsula College City State Technical Diploma San Francisco Police Academy City State Accomplishments Writes DSN's shipment, wrong parts, certification. Completes memo receivers parts PO reference returned repair. Coordinates efficient flow materials analyzes required capacity processes involved departments ensure smooth timely operation. Extensive use Microsoft Office applications following software: WDS, LSS, CAVS II. Skills automation, closing, coaching, oral, hardware, customer support, designing, direction, hand tools, inventory, ISO 9001, Machinery, materials, mechanical, personnel, processes, Procurement, programming, progress, quality, Quality Control, Receiving, repairs, repairing, research, robotic systems, safety, scheduling, shipping, simulation, Supervisor, Test Equipment, Troubleshooting, written, articles",ENGINEERING
"CONSTRUCTION FOREMAN Summary Looking challenging rewarding future healthy competitive organization expose knowledge, experience potential hard work dedication. I offer excellent team player honesty, dynamism commitment. Over 8 years success overseeing multi-million dollar building construction renovation projects beginning occupancy. Proven track record safely effectively operating wide range construction equipment; excavators, backhoes, loaders, forklifts mechanized trenchers. Demonstrated ability effectively manage team 10 construction workers performing variety activities. Conversant conducting project briefings assigning daily work tasks construction workers. Particularly effective working within allocated budgets. Highlights CONSTRUCTION FOREMAN Project Scheduling Empowerment Regulatory Compliance Planning Budgeting Crew Management Contract Negotiation Experience Construction Foreman March 2009 Current Company Name － City State Develop construction crews daily tasks Ensure task comply project protocols Coordinate construction projects terms supplies resources Manage construction budgets appropriated Monitory daily construction operations quality management accuracy Track costs instructed Perform performance inspections regular basis Carry construction duties project calls Report progress incidents managers customers Choose acquire materials needed construction projects Facilitated speed urgent construction project providing relevant resources keeping quality check Trained new hires construction work protocols three years. Construction Foreman March 2009 Current Company Name － City State Develop construction crews daily tasks Ensure task comply project protocols Coordinate construction projects terms supplies resources Manage construction budgets appropriated Monitory daily construction operations quality management accuracy Track costs instructed Perform performance inspections regular basis Carry construction duties project calls Report progress incidents managers customers Choose acquire materials needed construction projects Facilitated speed urgent construction project providing relevant resources keeping quality check Trained new hires construction work protocols three years. Construction Worker February 2005 March 2009 Company Name － City State Cleaned construction site directed Used materials equipment dig shovel debris Built construction sites using maps blueprints Laid bricks plastered cement instructed Used forklifts move equipment one place another. Construction Worker February 2005 March 2009 Company Name － City State Cleaned construction site directed Used materials equipment dig shovel debris Built construction sites using maps blueprints Laid bricks plastered cement instructed Used forklifts move equipment one place another. Education High School Diploma 2002 COMMUNITY SCHOOL － City State Accomplishments Qualification Specialization Name Institution Year Passing I.T.C. Electrical Engineering KCM Industrial Training Centre, Koonamavu. 1982 S.S.L.C. Academic G.H.S. Kadungapuram 1980 Professional Summary: Job Profile Employer Period Electrical Visitor Ahlia Cement Company, Libya June 2015 till date Electrical Foreman Al Hamad Contracting Company, U.A.E. From 1988 2010 21 Years Areas Specialization: Light Power wiring. DB Termination. Panel assembling. Sound knowledge electrical lay-outs schematic diagrams. HT LT cable laying, glanding termination. Testing commissioning projects. Personal Information Age Date Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. M0197098 Date Issue 16.07.2014 Date Expiry 15.07.2024 Place Issue CochinDubai Driving License No 158117 valid 02.05.2022 Publications Permanent Address Panikkassery House Alangad, Kongorpilly P.O. Ernakulam District Kerala, India. PIN: 683525 Telephone 91-484 2514876 Interests Indian Name Father Jose P.V Languages Arabic, English, Hindi, Tamil, Urdu, Malayalam Skills Arabic, blueprints, Budgeting, budgets, change management, interpersonal skills, Contract Negotiation, decision making, English, forklifts, Hindi, leadership skills, Regulatory Compliance, materials, problem solving skills, progress, protocols, quality, quality management, reading, Scheduling, Urdu Additional Information Nationality Indian Name Father Jose P.V Age Date Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. M0197098 Date Issue 16.07.2014 Date Expiry 15.07.2024 Place Issue Cochin Dubai Driving License No 158117 valid 02.05.2022",CONSTRUCTION
"BUSINESS DEVELOPMENT INTERN Summary Highly skilled organized individual employee month lot times infectious enthusiasm work fast paced environment. Highlights Focused disciplined High volume production capability Bilingual (English/Twi) Healthy cuisine expert Exceptional written oral communication abilities Experience Dietary Aide 09/2013 Current Company Name － City State Collaborated extensively interdisciplinary care team meet nutritional needs resident. Devised meal plans line patients' age, gender, diagnosis, cultural background religious practices. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Advised new cooking techniques equipment kitchen staff. Chef 05/2013 08/2013 Company Name － City State Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Served classic English, French modern European. Collaborated closely Food Beverage Director conduct staff meetings resolve service, product personnel issues Kitchen Manager 08/2008 04/2013 Company Name － City State Operated large-volume cooking equipment grills, deep-fat fryers griddles. Tremendously increased sales becoming manager. Monitored customer preferences determine focus sales efforts. Directed supervised employees engaged sales, food preparation Determined staff promotions demotions, terminated employees necessary. Up-sold additional menu items, beverages desserts increase restaurant profits. Education CURLINARY 1999 Kumasi Polytechnic － City GHANA Coursework Culinary Arts Coursework Business Restaurant Management CURLINARY 1990 SUNYANI POLYTECHNIC － City GHANA Coursework Culinary Arts Skills Proficient large cooking machines Great culinary skills Organizational skills Highly motivated",BUSINESS-DEVELOPMENT
"CONSTRUCTION AND DESIGN PROJECT MANAGER Summary Seasoned Design Construction Project Manager 13 years' experience managing multimillion projects US abroad. Expertise coordinating overseeing aspects design construction, conceptualization completion, providing continuous status reports business owners investors. Proven track record achieving construction goals consistently completing projects time budget. Fluency English Italian working knowledge Spanish French. Seeking leverage success experience take next career step challenging project management position respected institution Connecticut. Skills Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Experience Construction Design Project Manager 10/2002 Current Company Name City State Oversee facets project management several multimillion-dollar restaurant residential projects New York City London, including contract negotiations administration, project estimation, material purchasing, budget management, site management; managed design construction 10 projects date. Coordinate owner investors pre-construction phase develop requirements, scopes work, budgets; execute manage budget schedules conception completion. Organize trades, procure source materials, liaise owner, principal architect, designers, engineers, subcontractors, vendors. Partner architects solicit bids construction design, assess bids, award contracts. Manage selection hiring design construction subcontractors, work teams achieve milestones time budget. Document observations photograph ongoing design construction work, produce field reports, regularly communicate project status internal partners weekly. Investigate issues expedite resolution maintain timelines budgets; develop strategies prevent recurrence issues. Research commission artisans build site specific custom objects interior exterior design décor. Source purchase materials international vendors, purchase coordinate material shipments vendors construction sites. Ensure compliance requisite regulations, including federal, state, local building codes safety guidelines. Past experience includes Education Program Coordinator Solomon R. Guggenheim Museum, Office Manager Cranmer Art Conservation, Inc., Assistant Program Manager Trinity College. Education Training Bachelor Arts Museum Studies Art History Art History Italian The City College New York City State Museum Studies Art History Art History Italian The University Vermont City State Dean's List Certifications Design Construction Budget Development Management Project Management Requests Proposal Estimation Contract Negotiations Administration Sourcing Procurement Skills architect, Art, budget management, Budget Development Management, budgets, budget, building codes, Contract Negotiations, contracts, Design Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline",CONSTRUCTION
"PRODUCTION EXCELLENCE SPECIALIST Summary Results-driven, skilled Quality Specialist focused achieving success increased productivity improvements quality, safety, operations, administration. Knowledge expertise quality control, quality assurance, lean management, Six Sigma, techniques methods improving efficiency process organizations quality procedure. Highly motivated aptitude tenacity resolve challenging issues, work productively team members, supervisors accomplish organizations future vision goal. Highlights Experienced production scheduling Knowledgeable quality control standards Procurement specialist Knowledge 5S methodology Experience value stream mapping Dedication product quality Global strategic sourcing Procedure development Client relationships Quantifiable revenue increases Lean manufacturing design Analytical Cost reduction containment QA/QC/Audits reports expert Multi-site operations Process improvement strategies Systems implementation Relationship building Microsoft Office Suite expert Productivity improvement specialist Troubleshooting problem solving Market penetration Accomplishments Planned, directed, coordinated assigned 14 employers efficiently meet production requirements. Contributed annual 25% increase productivity improvements operations, quality, safety administration. Supervised managed 14 inspectors 20 manufacturing factories. Created critical KPIs track improve on-time delivery, customer issues safety statistics. Boosted customer satisfaction ratings 100% 16 moths months. Personally managed production activities guarantee 100% orders shipped on-time Experience Company Name October 2015 January 2016 Production Excellence Specialist City Knowledge use Operational Equipment Efficiency (OEE) PCB manufacturing environment. Expertise proficiency LEAN Manufacturing Six Sigma Methodologies identify direct analyze machine group cells Printed Circuit Board (PCB) electromechanical components. Development optimization OEE reports, Standard Operating Procedures (SOP), process Protocols, guidelines. Understanding comprehension following tools: Root Cause Analysis, Value Stream Map, Process Map, Pareto Chart, Kaizen, 7 Wastes, Statistical Process Control. Company Name February 2014 September 2015 Procurement Operations Manager City Developed, updated maintained SOPs, Client Guidelines, HR Technical Manuals Protocols Insight Company Managed professionally 14 employees Insight Quality Services Asian operations accountable implementation strategic objectives, developing operations strategy, planning production services client communication Best practices knowledge LEAN Manufacturing systematic methods tools reduce waste increase quality efficiency Chinese manufacturing factories Successfully assisted clients Quality Control improvements manufacturing challenges Conducted quality control inspections China supervised 14 inspectors conducing inspections Jewelry Electronic products. Assessed trained personnel promotion cross-functional operations. Led regular stand-up meetings, events continuous improvement projects measurable goals. Developed implemented data-based solutions timely manner. Assessed trained personnel promotion cross-functional operations. Coordinated closely quality control regarding products awaiting dispositions. Supervised production schedules, production quality time delivery. Defined manufacturing performance standards reviewed performance outcomes set future targets.Identified staffing capital needs, collected relevant data wrote justifications established needs. Diligently maintained safety quality standards. Implemented root cause corrective actions remove production constraints improve product quality. Enforced culture lean manufacturing continuous improvement providing operational leadership. Reviewed production orders, schedules, delivery dates inventory levels determine product availability. Trained, developed counseled employees develop high performing team.Completed key projects time, budget high level accuracy. Budgeted monthly departmental expenses implemented cost controls. Developed maintained strong clear communication rapport plant personnel. Created workforce planning development models inform quarterly scheduling processes. Company Name September 2013 January 2014 Internal Production Auditor City Actively suggested operational improvements enhance quality, improve production times reduce costs. Helped achieve company goals supporting production workers. Developed production tracking quality control systems, analyzing production, quality control, maintenance operational reports, detect production problems. Inspected finished products quality adherence customer specifications. Monitored adjusted production processes equipment quality productivity. Monitored production processes adjusted schedules. Adhered applicable regulations, policies procedures health, safety environmental compliance. Coordinated inventory cost control programs. Worked managers implement company's policies goals. Reviewed operations conferred technical administrative staff resolve production processing problems. Company Name October 2006 December 2012 Aviation Boatswains Fuels Technician City State Successfully trained 54 personnel QA protocols, equipment maintenance, MSDS SOPs Fuels evolutions. Effective decision-maker high-pressure environments. Supervised operation organizational maintenance JP5 Fuel systems specialized equipment. Completed multiple fire prevention safety training. Effectively tested 1,140,198 gallons Jet Propulsion Fuel two Persian Gulf Pacific Deployments. Excellent personal accountability punctuality ""zero"" issues entire military term. Education University Maryland University College 2002 Bachelor Science Information Systems Management Information Systems Management Languages English Fluent (Read, Write Speak) Spanish Fluent (Read, Write Speak) Mandarin Chinese Basic Conversational (Speak) German Basic Conversational (Speak) Skills Client Relations Software: Dynamics CRM Desktop Publishing Software: Photoshop, Illustrator Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word Business Management Software: ERP NetSuite",AVIATION
"SENIOR ASSOCIATE BUSINESS DEVELOPMENT Professional Summary Background includes military service United States Marine Corp United States Army. A strong formidable leader, able manage individuals well large groups. Keys skills include developing strong public relationships helping others develop winning attitudes personal levels. Strong problem solving skills, able adapt rapidly changing situations stressful situations Displays strong work ethics morals. Creating great win/win situation client investor funding source. Following clients ensure satisfaction answer questions may have. Prospecting referrals creative approaches. Setting achieving targeted contract goals needed. Have superior knowledge negotiations effectively help clients investors make sound decisions. Contact high profile investors spark interest client offerings using investor database, negotiating fees price offerings investors clients. CAR SALES November 2013 Understands automobiles studying characteristics, capabilities, features; comparing contrasting competitive models; inspecting automobiles. Develops buyers maintaining rapport previous customers; suggesting trade-ins; meeting prospects community activities; greeting drop-ins; responding inquiries; recommending sales campaigns promotions. Qualifies buyers understanding buyer's requirements interests; matching requirements interests various models; building rapport. Demonstrates automobiles explaining characteristics, capabilities, features; taking drives; explaining warranties services. Closes sales overcoming objections; asking sales; negotiating price; completing sales purchase contracts; explaining provisions; explaining offering warranties, services, financing; collects payment; delivers automobile. Provides sales management information completing reports. Updates job knowledge participating educational opportunities; reading professional publications. Enhances dealership reputation accepting ownership accomplishing new different requests; exploring opportunities add value job accomplishments. Ability Work Well Team Atmosphere Ability multitask fast paced environment Team player help others, learn others needed. Strong problem-solving, analytical, quantitative skills. Good oral written communication skills, able express ideas information clear concise manner. Professional presence interact executive management investors. Ability balance multiple projects simultaneously key dates deadlines. Ability work effectively diverse personalities. Resourceful, reliable, get-things-done kind person. Willing take responsibility, held accountable, really position. Possession Current Valid California Drivers License, insurance, reliable transportation Core Qualifications Client-focused Results-oriented Quick learner Contract negotiation/review/drafting File/records maintenance Microsoft Office Goal-oriented Excellent negotiating tactics Business negotiation Cold Calling Sales Force Experience Senior Associate Business Development January 2015 Current Company Name － City State Working private hard money lender negotiator real estate contracts, business development. Working brokers clients secure funding real estate projects commercial residential, business acquisitions. Build maintain financial relationships investors' brokers funding partners. CEO January 2011 Current Company Name － City State Re-established brokering business real estate meltdown LLC state Nevada. Owner operator good standing secretary state. Duties include limited successfully negotiating large contracts valued excess 23 million dollars clients investors funding sources. I display following attributes vital business business protocol. Responding investor client leads timely, answering questions, providing information ideally setting appointment meetings three way calls. Following-up leads assist needed funding phase ready financial decision purchase. CEO January 2001 January 2005 Company Name － City State Infantry soldier, Iraq war veteran. Oct, 2008 structured The Lane Organization, LLC records Nevada Secretary State Limited Liability Corporation. Main function brokering real estate notes, annuities, structured settlements. Main skill contact high profile investors spark interests client offerings using investor databases points contact. Negotiating fees price offerings investors, clients interested parties. Field Radio Operator Communication specialist January 1983 January 1987 Company Name － City State Education Associate Degree Sport Psychology 2012 National University － City State usa High School Diploma 1983 Midfield high School － City State usa Associate Arts Golf Management 08/2011 PGCC Professional Golfers Career College － City State usa Professional Golf Management City State 2011 present Sport Psychology audio sound therapy side study. Bachelors' degree progress. Professional Affiliations Veterans Administration Personal Information Fair play golfer, reading, learning communicating. I interest outside golf horses, traveling outdoor activities. Jet skiing, outdoor lunches spouse, many things want little time them. Outgoing energetic fun around. In business setting I type roll sleeves grab task hand. Due military background I able make quick decisive decisions work stress. I currently looking next career move life embrace energetically right employer. I trainable still strive learn least one thing every day. Interests Shadow Valley Golf Course: Boise, Idaho Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree golf Instruction 2009-2011 Skills acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured Additional Information MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree golf Instruction 2009-2011 About me: Fair play golfer, reading, learning communicating. I interest outside golf horses, traveling outdoor activities. Jet skiing, outdoor lunches spouse, many things want little time them. Outgoing energetic fun around. In business setting I type roll sleeves grab task hand. Due military background I able make quick decisive decisions work stress. I currently looking next career move life embrace energetically right employer. I trainable still strive learn least one thing every day.",BUSINESS-DEVELOPMENT
"TEACHER Summary A dedicated Teacher Marine Corps Veteran experienced many different working environments, I accustomed leading coworkers large small teams create innovative solutions. Highlights Experience working special needs students Knowledgeable distance learning techniques Goal Setting Strong communication skills MS Office Deadline-oriented Employee training development Experience August 2007 December 2016 Company Name City State Teacher Teaching variety asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) students across multiple schools multiple states. Create implement individualized academic plans gifted students well students disabilities. Create new courses delivery via multiple LMS Platforms client schools (to include content assessments). As Department Chair duties included leading team 8 teachers maintaining high level professionalism technical proficiency, training new teachers maintaining appropriate records. As SAP coordinator duties included identifying communication appropriate team members student behaviors presented threat student learning ensuring at-risk students connected relevant social services. Supervisor: Rodney Slappy (1 866-990-6637) April 2006 July 2007 Company Name City State Appraisal Coordinator Manage process national real estate appraisals. Facilitate communication appraisers, lenders, buyers, sellers. Maintain records actions taken incoming orders acceptance appraisal documents loan closing. Troubleshoot process via phone contact email. Education 12/2009 Robert Morris University City State United States Master Science Instructional Leadership 3.96 GPA Credits Earned: 30 Semester hours Alpha Chi National College Honor Society 05/2006 Robert Morris University City State United States Bachelor Arts Social Studies 3.38 GPA Credits Earned: 84 Semester hours Level I PA Teacher Certification Social Studies Level I PA Teacher Certification Middle Level Mathermatics Interests Family Golf Swimming Camping Military Service United States Marine Corps June 1988 December 1995 Highest Rank: Corporal Squad Leader Heavy Weapons Infantry Company Lead, train, inspire Marines heavy weapons platoon support global operations assigned to: Weapons Company 3rd Bn. 25th Marines, Moundsville, WV Weapons Company 2nd Bn. 23rd Marines, Port Hueneme, CA",TEACHER
"EXECUTIVE CHEF Executive Profile Seeking opportunity showcase Talent, Education Abilities Chef vast experience demanding work ethic effectively utilized. Strong diverse experience HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights Skilled experienced managing food production high-volume restaurants, Luxury Hotel, large-event catering 500+ people coordinating activities 10+ kitchen employees. Computer-literate Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 Current Company Name － City State Small Restaurant wine bar, 40-60 seat. Lunch dinner. Dinner menu specializes small plates I changed menu every month based season availability products, Also provide 2-5 specials every night. Won culinary completions sweet savory categories 2 local food wine festival. I 2 VC Star news articles/reviews numerous blogs magazine write-ups. Also featured Eye LA ABC coming Ventura County Restaurant Great Food. Executive Chef June 2014 February 2015 Company Name － City State Developed small bar menu, purchased food products, set Kitchen equipment flow, hired trained BOH staff, operate large private events. Work owner labor food cost. A continuation Blush Restaurant Lounge Kitchen. Executive Chef General Manager July 2013 February 2015 Company Name － City State 100+ seat restaurant large lounge area, catering events 500+ people. Responsible food production, staffing, training, hiring, terminating, organization, purchasing Kitchen. Reported weekly Inventory tracked purchase, Sales, labor weekly basis. Provided catering Granada Theater well Marque Events. Open Brunch, Lunch, Dinner. Created weekly specials well new menus holiday menus. Took Over Event Coordinator General Manager. Trained FOH Staff Organized events daily duties. Successfully ran multiple parties ranging 20 people 400 people. Sous Chef April 2012 February 2013 Company Name － City State Five star luxury Hotel restaurants Stonehouse Plow angel. 2012 Travel Leisure World's Best Hotels number 6. Create seasonal menus, daily soups specials. Instructed FOH daily meetings menu changes specials, trained managed BOH daily every position job. Execute expo position serving 41 rooms two restaurants. Culinary Arts Instructor July 2012 September 2012 Company Name － City State Instructed 1st 2nd period classes local high school. Teaching basic knowledge, safety entering hospitality job market. Executive Chef September 2010 February 2012 Company Name － City State Managed operated two popular restaurants/Bars. Staffed, trained organized two full service kitchens creating costing menu. Purchased stocked kitchen well bar needed. Daily guest interactions making sure best possible job. Executive Sous Chef March 2010 September 2010 Company Name － City State Working directly Executive Chef Owner creating seasonal, local, farmers market oriented cuisine emphasis ""In House"" made. Supervised multiple trips markets farms, outsourced specialty food items, created multiple daily specials. Executive Chef March 2009 February 2010 Company Name － City State Created menu small wine oriented bistro. Trained hired staff execute new menu, keep organized clean. Worked directly owner design flow, specials, greeting guest. Sous Chef/Head Preparation July 2008 January 2009 Company Name － City State Responsible managing food production, catering small large events (500+ attendees), overseeing team 10+ employees, serving onsite chef, creating, preparing, plating meals; cleaning Ordering products. Evaluated trained new employees. Line Cook March 2008 July 2008 Company Name － City State Introduced weekly specials menu items 30-seat French fine dining/. catering restaurant. Prepared plated hot line dishes, salads desserts. Chefs Assistant/Line Cook May 2007 March 2008 Company Name － City State Developed employee manuals 200-seat café serving three meals daily. Opened kitchen delicatessen. Handled inventory control deli customer relations. Line Cook December 2005 January 2007 Company Name － City State Waiter/Pastry July 1999 August 2003 Company Name － City State Education Bachelor Science degree Culinary Management 2006 ART INSTITUTE OF CALIFORNIA － City State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles",CHEF
"ENGINEERING OFFICER Objective Looking opportunities work research environment creating solutions using digital systems circuit well system level. Education Master Science Electrical Engineering 2017 North Carolina State University City State USA Bachelor Engineering Instrumentation Control Engineering 2013 Netaji Subhas Institute Of Technology City State India Majored 78.34 %, First Class With Distinction Academic Merit Award 2011-12 2012-13 Experience Engineering Officer 07/2014 06/2015 Company Name City State Spearheaded team electricians technicians carry preventive maintenance equipment LPG bottling plant. Role also entailed procurement spares materials maintain inventory plant. Major tasks involved: Maintenance calibration equipment cylinder gas leak detectors, washer leak detectors, gas analyzers etc. Upkeep electrical panels control systems. Maintenance drive units, compressors, LPG pumps etc. Modified developed various plant equipments improve production line throughput. Operations Officer 06/2013 06/2014 Company Name City State Oversaw operations LPG bottling plant production activities. Managed workforce production line give maximum production maintaining safety standards. Optimized production line equipment maintained regular calibration checks equipments like quality check machines produce hazard free bottled cylinders. Intern 06/2012 07/2012 Company Name City State Engaged various automation control system design using Distributed Control Systems Programmable Logical Controllers. Learned interfacing instruments Controllers respective communication protocols. Documented created report reference manual technical details various systems instruments presented company. Intern 06/2011 07/2011 Company Name City State Learned various instruments used different process applications petroleum refinery. Knowledge use intrinsically safe devices hazardous areas ratings equipment per hazardous zones. Interfacing instruments Distributed Control Systems parameters tuning PID controllers Published Work Research Paper: K.P.S. Rana, N. Mittra, N. Pramanik P. Dwivedi P. Mahajan: Virtual Instrumentation Approach Neural Network Based Thermistor Linearization Field Programmable Gate Array ""; Experimental Techniques Volume 39, Issue 2, pages 23–30, Jan 2013 Conference Presentation: K. P. S. Rana, Vineet Kumar, Neel Pramanik Nishant Mitra, Sumit Kumar Shakya: Some Applications FPGA Custom Waveform Generation Triggering Metrology "";Conference: 8th International Conference Advances Metrology (AdMET), Organised jointly CSIR-NPL Metrology Society India, At New Delhi, India, Feb 2013 Projects Company Name City State Engineering Officer 12/2014 Programmable Logic Controller (PLC) Based Chain Conveyor Tripping System Designed control loop interfaced Allen Bradely PLC controller read current readings individual drive units provide appropriate tripping signals per motor health. Engineering Officer 06/2014 Infrared Sensor based telescopic boom tripping system IR sensor based intrinsically safe system detects presence objects front moving machinery trips instantly. Operations Officer 01/2014 Infrared sensor based automatic hot air sealing machine Modified old pneumatic based cylinder sealing system electro-pneumatic infrared sensor based sealing system. Improved production line performance 1000 cylinders/ hour. Company Name City State Bachelor Engineering 06/2013 Some Intelligent Controllers HVAC system Implementation various control techniques power management like PWM, PI control Fuzzy PI control FPGA target standalone controller HVAC system. Designed implemented modern Fractional Order PI controller target obtained better results. Skills Design Software: LabVIEW, Synopsys Design Vision, Modelsim, Cadence Virtuoso Programming Languages: C/C++, Verilog Operating Systems: Windows, Linux, OSX Equipment: Oscilloscope, Spectrum Analyzer, Multimeter Accomplishments Certificate Merit academics, NSIT, 2011-12, 2012-13 Green House Vice Captain, Senior Secondary Black Belt Taekwon-do",ENGINEERING
"BUSINESS DEVELOPMENT MANAGER Summary Understand property insurance policies 12 years' experience evaluating valuing fixed assets building values within high volume environment Understanding insurance accounting capital asset valuation, using direct, standard normal costing techniques consistency accuracy Extensive knowledge appraisal appraisal review process guidelines pertains government specifications USPAP Proficient GASB, CSAM, SACS, GAAP requirements Experience Business Development Manager 01/2014 Current Company Name Developed West Coast presence CBIZ Valuation Group Public Entity Private Sector segments Developed managed cultivated sales pipeline follow sales territory: California, Arizona, New Mexico, Utah, Nevada, Texas, Oklahoma, Alaska Hawaii Successfully cold called commercial insurance brokers risk managers set sales meetings new opportunities Attended exhibited insurance related conferences throughout sales territory nationally. Branch Manager Trainee 08/2004 06/2005 Company Name City State Helped achieve branch's sales margin goals Ensured positive customer service experience effective management rental process Maintained positive individual sales goals customer service goals Grew branch sales using business business sales tactics Maximized sales margin upselling customers higher-priced services ancillary products. Senior Project Manager 06/2002 Current Company Name City State URMIA, PRIMA, AGRIP FIRMA Signed Risk Pool Southern California Cities within first year Signed fortune 500 company multiple year contract In talks multiple fortune 500 companies multiyear contracts Signed multiple school districts California build brand West Signed master agreements national insurance broker appraisal services Over doubled sales revenue pipeline year year. Project Manager, Staff Appraiser, Assistant Appraiser, Intern Account manager company's largest West Coast client; assist assigning work appraisers, review projects; status log updates, maintain positive relationship client, handle questions/concerns client Responsible training staff appraisers aspects position Perform appraisal buildings insurance accounting valuation. Inspect analyze construction materials, building components, building additions Handle matters site visits address concerns, questions, discrepancies regarding scope project. Responsible project completion ensuring client satisfaction Perform inventory valuation fixed assets accounting insurance reporting. Determine depreciation methods, useful lives, valuation fixed asset Able manage largest, complex projects (inventory re-inventory projects, insurance accounting projects, school districts, cities, Risk Pools, wastewater treatment facilities infrastructure assets) complete majority projects less budgeted hours expenses Oversee daily activities staff, allocate projects project managers, monitor productivity. Ensure high standards quality, accuracy, safety Manage project budgets project hours ensure profitable projects Proactively improve client relationships direct involvement clients vendors. Education B.A Business Administration December 2003 University Wisconsin City Business Administration Skills accounting, budgets, business development, Computer literate, concise, conferences, conflict resolution, contracts, draw, client, clients, customer service experience, customer service, Detail oriented, fixed assets, focus, Inspect, insurance, inventory, leadership, management skills, materials, meetings, Microsoft Office Suite, Windows, organizational, Profit, quality, relationship building, reporting, safety, sales, scheduling, sound, strategist, Valuation, verbal communication skills, wastewater treatment, written Professional Affiliations Risk Management Society (RIMS), California Association Joint Powers Authorities (CAJPA), Public Agency Risk Management Association (PARMA), Public Risk Management Association (PRIMA), University Risk Management Insurance Association (URMIA), Association Governmental Risk Pools (AGRIP), Food Service Industry Risk Management Association (FIRMA) Involved numerous insurance organizations regionally nationally including: San Diego, Orange County, Los Angeles, San Francisco, Nevada, Oregon Utah Chapters RIMS San Diego RIMS Chapter Golf Committee Member San Diego/Imperial Valley Southern California PARMA Chapters",BUSINESS-DEVELOPMENT
"HEAD GIRLS BASKETBALL COACH Summary Former collegiate student-athlete advanced training athletics coaching aims inspire others commit long-term health fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, education fitness, human performance, exercise science. Resourceful, goal-oriented Sports Fitness Professional offers comprehensive background exercise physiology, sports medicine, injury prevention, specializes sport-specific training basketball. Qualified Fitness Coach equipped plethora motivational techniques technical skills necessary engage clients achieve results. Well-versed establishing client trust, developing relationships, making connections, exceeding expectations. Energetic Fitness professional retains sound, quality leadership skills; possesses strong mentoring ability remains adept dynamic interpersonal communication. Equipped support mission athletic program health wellness organization. Highlights Athletic Coach Basketball, Fitness, Flag Football Certified Fitness Trainer Aerobic Fitness Association America (AFFA )] CPR/AED Certified American Safety Health Institute, American Heart Association Safety First Aid Certification American Safety Health Institute Sports medicine human anatomy knowledge Strength/Performance coach Health wellness expert Fitness equipment expertise Program design specialist Nutrition adviser SAQ authority Qualifications Excellent employment record. Exemplify great work ethic. Illustrate eagerness learn willingness improve. Exhibit great ability multi-task superb communication skills. Working knowledge fast-paced environment high volume settings. Demonstrate performance pressure. Display patience poise. Demonstrate personal professional integrity highest order. Attributes Reliable responsible Dedicated self-motivated Fast learner fine problem solver Computer proficient/tech-savvy Personable friendly Compassionate committed Considered “people person” “team player” Humanitarian Education Master Science Sports Management Coaching Sports Administration 2014 American Public University － City State Currently enrolled online program graduate school Coursework: Coaching Theory Leadership, Event Management, Sports Finance, Sports Law Bachelor Science Fitness Human Performance Exercise Science 2007 University Houston (Clear Lake) － City State Coursework: Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid Transfer General 1999 San Jacinto College (North) － City State Transfer Student Student-Athlete, Basketball High School Diploma General 1997 La Marque High School － City State Awarded full athletic scholarship -- San Jacinto College Finished Top 20% class -- National Honor Society Member P.A.L.s (Peer Assistance Leadership Program) FCA (Fellowship Christian Athletes) Experience Head Girls Basketball Coach October 2012 Current Company Name － City State Part-time (Seasonal Contract) Coached developed fundamental basketball skills conditioning abilities 7th grade middle school girls. Directed practices scrimmages; created ran up-to-date relevant drills taught basic skills sport. Adhered strictly rules regulations athletics conference, department, school district. Communicated effectively parents, players, assistant coach, dept. head, athletic directors. Drafted distributed written guidelines student athletes outlining rules expectations. Motivated encouraged student-athletes best practices games. Fostered culture good sportsmanship, cooperation, responsibility. Helped develop athlete's physical psychological well-being. Upheld school's mission, vision, objectives. Assistant Coach/Mentor June 2010 Current Company Name － City State Back 2 Basix youth mentoring program developed teach life skills student-athlete athletics. Headed Director Thomas Turner, B2B exists equip student-athlete knowledge academics athletics enable prosperity fulfillment life. Fundamental basketball instruction (group and/or individual) via camps clinics encompass initiative. I prepare student-athlete future endeavors by: Put safety first, emphasizing healthy competition, certified involved positive fun. Developing fundamental basketball skills conditioning abilities youth aged 5-16. Creating running up-to-date relevant drills taught basic skills sport. Motivating encouraging youth best practices games. Communicating effectively parents, players, assistant coaches director. Facilitating character development promotion significant values. Fostering culture teamwork, good sportsmanship, empowerment. Helping improve athlete's physical emotional well-being. Upholding mission, vision, objectives organization. Formulating organizing practice plans clinic regimens. Leading directing practices, camps, clinics. Extending knowledge sports life. Fitness Instructor Company Name [May 2011 Present] Lake Norman Branch Cornelius, NC [Aug 2012 Present] Dowd (Uptown) Branch Charlotte, NC Engages members build connections, provide support, encourage adopt healthy lifestyle practices. Contributes operation clean well-maintained fitness facility inspecting equipment cleaning machines. Administers assessments include body fat analysis, blood pressure readings, wellness tests. Assists older adults weight training programs setting equipment providing detailed instructions. Performs initial health consults members recommend safest, efficient method reaching goals. Monitors guests fitness areas adhering YMCA policies health safety standards. Leads members ages individual workouts teaching correct exercise technique. Carries YMCA's mission promotion various programs, services, activities. Carefully evaluates member needs assists achieving personal fitness goals. Guides clients safe exercise, taking account individualized physical limitations. Conducts fitness appointments, orientations, youth certification classes. Counsels clients proper nutrition exercise habits. Certified Personal Trainer (CPT) [July 2010 Oct 2010] ABS/Sports Fitness Charlotte, NC [Feb 2008 Oct 2008] 24 Hour Fitness League City, TX The main goal type health educator improve quality life. At juncture, I, successfully: Provided members education fitness protocols exercise technique advancement health club setting. Administered fitness assessments included body composition analysis skin-fold measurements. Monitored guests fitness areas adhering company policies health safety standards. Attained facility targets including revenue goals, member retention rates customer satisfaction. Led members clients individual workouts designed various training programs. Guided clients safe exercise, taking account individualized physical limitations. Carefully evaluated client needs helped achieve personal fitness goals. Contributed operation clean, friendly well-maintained fitness facility. Conducted machine orientations taught proper use machines/equipment. Recorded training sessions maintained package rates client. Arrived time, prepared attentive every training appointment. Instructed clients modify exercises appropriately avoid injury. Explained personal training program benefits club members. Counseled clients proper nutrition exercise habits.",FITNESS
"PRESIDENT Executive Profile Media relations pro compelling pitching skills, delivering top tier media publicity results clients. Placed media stories thousands international venues across multiple continents, including Wall Street Journal, Forbes, People, Sports Illustrated, USA Today, Time Newsweek. Booked client appearances NBC's Today show, The Tonight Show Jay Leno, David Letterman, Good Morning America, Oprah, many more. Excellent written, verbal interpersonal communicator, proficient creating quality written material, published articles bylines dozens magazines media outlets. Large-scale international special events management, positioning publicity expert Future Capitals World Summit Expo (Abu Dhabi), World Summit Innovation Entrepreneurship (WSIE, Dubai), US-Arab Economic Forum Colin Powell (USA), more. Bi-culturally insightful strategist, delivering marketing communications programs support growth international markets, experience Middle East North Africa (MENA) regions, Central America. Innovative branding executive savvy problem-solver regional, national international clients across multiple industries, including economic development, travel tourism, government, energy, technology, education, financial, healthcare, sports entertainment. SKILLED MARKETING COMMUNICATIONS STRATEGIST AND PUBLIC RELATIONS EXECUTIVE significant progressive experience developing, managing executing integrated marketing PR campaigns broad range regional, international global clients, industries events. Proven leader brand development, project management, international media relations, multi-cultural marketing, special events, team building, collateral development. Partial Client List Global Organizations Sports Marketing Healthcare PPD Clinical Research Facility, Pfizer, American Institute Healthcare Fitness, Medical College Ohio, Environmental Health Perspectives Financial Capital Bank, Fifth Third Bank Government, Travel, Tourism Environmental Health Perspectives magazine, Michigan Economic Areas Expertise Marketing Communications Strategy Corporate Communications Brand Development Auditing Brand Message Image Development Multi-Cultural Marketing Special Events Launches Project Team Management Idea Generation Public Relations Campaigns Regional, National Global PR Publicist Company Spokesperson Press Conferences Media Tours Media Training Development Collateral Writing Development Website Content Social Media Strategy Content Core Accomplishments Directed PR efforts, including organizing press conferences, managing special promotions, serving media spokesperson, managing celebrity appearances writing media releases, sponsorship, grant proposals. Managed media relations, sponsor relations, merchandising, co-op advertising, television syndication sponsor fulfillment. Successfully pitched placed remote feature The Today Show, Gold Award ""Best Press Kit"" International Festivals Events Association (IFEA). Professional Experience President Jan 2006 Current Company Name － City State An independent marketing PR practice helping SMEs meet business needs. Conduct brand audits develop results-driven business strategies help clients define, manage reach business goals. Develop execute integrated marketing communications programs, special events PR campaigns multiple clients various industries. Provide creative oversight development key messaging, brand image, Web site content, marketing collateral effectively position clients among media target audiences. Vice President Jan 2011 Jan 2012 Company Name － City State A Startup company formed capitalize constitutional amendment Honduras allowed creation new cities semi-independent governance systems. Developed strategic marketing communications campaign multi-cultural messaging key audiences international media facilitate cross-national communication ensure global awareness project. Created innovative community relations program bi-lingual presentation engage nurture relationships Honduran president government officials, business leaders, select media Tegucigalpa. Managed vendors provided creative oversight brand development, logo, Web site development content, PR partners Central America. Director Brand Jan 2004 Jan 2007 Company Name － City State A full service marketing agency, offering public relations, advertising, design. Developed brand strategy award-winning PR campaigns agency clients fields healthcare, financial services, sports marketing business business services. Managed PR staff budget, worked closely company president position launch sports marketing division. Improved company's market position successfully introducing managing market planning RFP processes agency clients. Continued. Director Public Relations Agency Associate Jan 2000 Jan 2004 Company Name － City State Worked president chairman international chamber commerce enhance economic exchange cultural understanding public private sectors US Middle East North Africa (MENA). Helped company expand vertical horizontal markets conducting brand audit, brand positioning refresh, identifying developing profit centers, standardizing event sponsorship structures, favorably positioning chamber international media. LINK Led worldwide media relations efforts facilitated network media interviews press conferences resulting nearly 40 million media impressions globally The US-Arab Economic Forum's flagship event. Worked participating foreign ministries government officials Middle East, and, US state department homeland security, well dozens c-level executives Fortune 500 companies including HP, Boeing, Microsoft, Cisco, OPEC, ConocoPhillips, ExxonMobile others. LINK Developed executed public relations campaign grand opening event professional sports venue event stadium Ford Field Detroit. Created executed Tasting Event targeted non-sports related conference special event planners generated total 400 leads, resulted nearly $5 million revenue booked within first six weeks opening. LINK Page 2 2 Professional Experience, cont. A full service marketing agency, offering public relations, advertising, design. Developed effective communications strategies PR campaigns multiple events clients government, economic development, travel tourism education sectors. Grew PR division staff managing department budget goals, leading client presentations new PR business pitches RFP's, developing media training program. Collaborated multiple teams within agency integrate marketing efforts PR, appointed Agency Associate team assess raise awareness important interdepartmental issues development initiatives senior partners. Publicist Director Marketing Jan 1996 Jan 2000 Company Name － City State A private agent lawyer representing careers select professional athletes. Served primary media contact, publicist image strategist shape protect brand images World Figure Skating Champion Michelle Kwan Olympic Gold Medal Gymnast Mary Lou Retton. Managed details public media appearances including TV appearances, book tours, photo shoots, press conferences, commercials, developed marketing collateral, videos, media kits, book excerpts, scripts speeches. Successfully pitched Michelle Kwan People magazine's ""50 Most Beautiful"" issue, two issues Sports Illustrated's exclusive Father's Day Issue. Director Public Relations Jan 1992 Jan 1996 Company Name － City State A special events company 10 full-time employees 1400 volunteers producing Michigan's two largest civic events: America's Thanksgiving Parade International Freedom Festival Fireworks, attracting well million people. Education Master Science Administration Business, Marketing Central Michigan University － City State Administration Business, Marketing Bachelor Applied Arts Journalism Public Relations, Broadcasting Journalism Public Relations, Broadcasting Skills photo, advertising, Agency, book, brand strategy, brand development, budget, bi, business strategies, c, Cisco, community relations, conferences, client, clients, special events, financial, Fireworks, government, HP, image, logo, managing, market planning, marketing, market, marketing collateral, marketing communications, media relations, media training, messaging, exchange, network, positioning, presentations, press, PR, processes, producing, profit, public relations, publicist, RFP, scripts, speeches, strategist, strategic marketing, TV, Web site development content, Web site content Professional Affiliations National Association Women Business Owners Public Relations Society America Adcraft Club Michigan Festivals Events Association International Festivals Events Association",PUBLIC-RELATIONS
"FINANCE DIRECTOR Executive Profile Dedicated accomplished Finance Professional extensive experience FINANCIAL MANAGEMENT BUDGETING seeks management position I enhance achievement organization's objectives targets. Experience diverse industries includes financial services, retail, distribution, FORTUNE 500 BIG 4 companies. Skill Highlights Microsoft Office software (Excel, Word, PowerPoint Access). Experience accounting financial reporting systems including Oracle, JD Edwards Hyperion. Professional Experience Finance Director 01/2013 － Current Company Name － City State Reports directly Vice President Finance supports CFO organization financial strategic insight. Partners supports SVP Product Marketing implementation new product initiatives marketplace. Finance representative within Executive Business Review Committee provides value-added insight senior management financial modeling analysis. Finance point person collaborates supports SVP Sales team. Led design implementation comprehensive incentive compensation plan improved sales compensation effectiveness minimized potential liability exposure company. Updates, analyzes distributes key monthly financial metrics reporting business partners. Assists development annual budget forecast process. Completes ad-hoc analytic requests designated CFO VP Finance support senior management decision making. Develops, mentors trains Financial Analyst within team. Finance Manager 01/2008 － 12/2012 Company Name － City State Concord Paypoint) Prepared managed annual budget, forecast strategic long term plan process Concord Paypoint divisions revenue $225M. Administered managed National Sales compensation plans timely efficient manner order accurately pay commissions totaling $4M annually. National Sales representative PASO (Product Reporting Sales Compensation Overhaul) project whose goal automate First Data's commission system. Reported supported Vice President Finance financial direction. Developed distributed monthly, quarterly annual financial reporting senior management. Responsible aspects month-end year-end financial close process. Finance Manager 04/2005 － 01/2008 Company Name － City State Cross Sales) Developed managed annual budget forecast process Cross Sales division revenue $57M. Implemented process improvements including streamlining operations positively impacted bottom line $1M. Supervised staff directly indirectly provided leadership direction teams New York, Florida Maryland facilities. Reported Senior Director Finance supported Senior Vice President Sales sales force 300 sales reps. Senior Financial Analyst 04/2000 － 04/2005 Company Name － City State Prepared annual budget Medical Products division revenue $550M. Responsible aspects month year end financial close. Recipient numerous Q inside O (Quality inside Olympus) awards. Financial Analyst 01/1997 － 04/2000 Company Name － City State Prepared annual budgets Medical Industrial Products divisions combined revenue $380M. Designed distributed budget vs. actual reporting 40+ department heads enabled. improved monitoring control respective budgets. Trained, supervised, evaluated staff. Financial Analyst 03/1995 － 01/1997 Company Name － City State Prepared annual budget revenue $55M. Updated distributed monthly partner's financial summary report. Maintenance resume/skill/qualification database professional staff 200, assisted developing future client proposals. Financial Analyst 10/1992 － 03/1995 Company Name － City State Prepared annual budget revenue $41M. Maintained payroll 300 employees. Experience ADP payroll systems. Trained, supervised, evaluated staff. Budget Analyst 12/1990 － 10/1992 Company Name － City State Public Relations Special Production) Prepared annual expense budget totaling $6M 47 Macy's Northeast stores including several high profile events (i.e. Thanksgiving Day Parade 4th July Fireworks Show). Responsible carrying contractual obligations including preparation disbursement appearance fees various members Sports Entertainment Industry (MLB, NFL NBA). Trained, supervised, evaluated staff. Education 1 1989 Hofstra University － City State Bachelor Arts Economics Economics Skills accounting, ADP payroll, ad, automate, budgets, budget, client, database, decision making, direction, senior management, senior management, Finance, financial, Financial Analyst, financial modeling, financial reporting, Fireworks, Hyperion, JD Edwards, leadership, Director, Marketing, Access, Excel, Microsoft Office software, PowerPoint, Word, Oracle, payroll, proposals, Public Relations, Quality, reporting, Sales, strategic, year-end",FINANCE