Knowledge retention (KR) has been identified as one of the critical factors for maintainingsustainableperformance. However, until recently, most of the existing researches have focused on large organizations,while very few studies have mentioned this issue inSmall and Medium-Sized Enterprises (SMEs). Toredress some of this imbalance in the literature, this paper provides a reference model for knowledgeretention within SMEs. This model includes most ofthe fundamental elements that are believed to becritical for an effective KR implementation. The model is especially tailored for SMEs to kick-start aKRinitiative in their organization as well as can beserved as a template to assess the SMEs’ KR maturity level.
['Quang Minh Doan', 'Camille Rosenthal-Sabroux', 'Michel Grundstein']
A REFERENCE MODEL FOR KNOWLEDGE RETENTION WITHIN SMALL AND MEDIUM-SIZED ENTERPRISES