Healthcare information technology (health IT) is a critical factor of healthcare system worldwide. The aim of this paper is to propose an integrated performance measurement system to evaluate access to healthcare and health- care cost reduction is proposed. This paper presents the use of the Analytic Hierarchy Process (AHP) to prioritize all of the measures and strategies in a Balanced Scorecard framework (BSC). Results show that the methodological approach is very flexible and useful in several scenarios.
['Fabio De Felice', 'Antonella Petrillo']
Critical Success Factors for e-Healthcare: Integrated Set of Performance Indicators System (ISPIS)