The new process improvement model, Capability Maturity Model Integration (CMMI) is analytically examined from the point of view of usability. The results show that a development organization even at the high levels of maturity may produce products with usability problems. The challenge for the field of HCI is to develop universal usability measures for the high maturity levels of CMMI.
['Timo Jokela', 'Tuomo Lalli']
Usability and CMMI: does a higher maturity level in product development mean better usability?