In this paper, we describe some of the key observations resulting from our work on using software engineering technologies to help detect errors in medical processes. In many ways, medical processes are similar to distributed systems in their complexity and proneness to contain errors. We have been investigating the application of a continuous process improvement approach to medical processes in which detailed and semantically rich models of the medical processes are created and then subjected to rigorous analyses. The technologies we applied helped improve understanding about the processes and led to the detection of errors and subsequent improvements to those processes. This work is still preliminary, but is suggesting new research directions for medical process improvement, software engineering technologies, and the applicability of these technologies to other domains involving human-intensive processes.
['Lori A. Clarke', 'George S. Avrunin', 'Leon J. Osterweil']
Using software engineering technology to improve the quality of medical processes