Recently, firms start to offer samples of physical products online to reach wider audience. However, literature has mostly examined offline product sampling or online sampling of digital products that differ from physical products. To address the gaps, we build on the theoretical logic of uncertainty reduction and signaling perspective to consider physical product characteristics in developing our hypotheses, and employed a unique dataset from an e-commerce platform for hypothesis testing. Our analysis reveals that online sampling could increase the physical product sales, while popular brands enjoyed greater advantages in terms of increase in both immediate and lagged sales.
['Xinlin Yao', 'Xianghua Lu', 'Chee Wei Phang', 'Sulin Ba']
Dynamic sales impacts of online physical product sampling