This research addresses the problems, causes, and solutions of the government information system and technology (IST) development, and the framework for measuring the development process and inspection of government IST. The best practice of IST development is discussed in order to maximize cost and return value from investment and to meet each government agency's purpose and benefits. Such a framework has been developed based on COBIT 4.1, ISO/IEC 9126, SERVQUAL and PMBOK, which contains 5+1 main components. They are stakeholder, corporation plan and management, development methodology, information technology, business environment, and the quality of information system and technology. Each component must be measured, monitored, and evaluated to support sustainable government IST development. The quality of IST is therefore important, and is divided into three categories: information quality, software quality, and service quality. Furthermore, this work develops the prototype for implementing this framework by dividing it into three phases: 1) pre-development for competency checking, 2) mid-development for IST process management and project management, and 3) post-development for the acceptance of government IST to assure its quality.
['Wichian Chutimaskul', 'Suree Funilkul']
The framework for monitoring the development process and inspection of government information system and technology: a case study in thailand