In this preliminary report we present ongoirzg research on intelligent knowledge management (KM) environments supporting communication in a virtual environment. An agent community handles the interaction between knowledge sources of different degrees of formality and knowledge users and creators, based on real user needs and virtual collaboration. Intelligent agents handle knowledge sources and tasks, and LI personal assistant provides a personalised, dynamic intetjke to users. The concept of IKME is being applied in the context of a cross sell support pilot at Achmea Customer Care Centre in the Netherlands.
['Virginia Dignuin']
Towards a People-Oriented Knowledge Management Environment