As an increasing tendency, people with different cultures must work together, which leads to understanding and communication problems. Such conflicts have special impacts in processes involving human-human interaction, like knowledge management. Several theories have been developed for modeling culture and for explaining common conflicts in terms of differences on such models. However, there is a lack of technological developments for alleviating the impacts of cultural conflicts. We present a study on cultural conflicts and their effects on knowledge management. We propose cognitive agents as the underlying methodology for developing a framework for managing cultural conflicts in processes influenced by people interaction.
['Omar Rodríguez González', 'Jean-Paul A. Barthès', 'Félix Ramos']
A MAS supporting intercultural knowledge management