We present a model based approach to the resolution of conflict between the many stakeholders involved in large scale information system deployment and use. The work is based on the authors experience of more than $20B of outsourcing contracts. The approach, rapid scenario planning (RaSP) yields concrete evidence of the underlying assumptions that drive design and deployment, as well as critical insights into systems and business dynamics. Social and long term management and governance benefits are also obvious. Our implementation of the methodology is supported by specific tools, however equivalent general purpose tools can be used to support this methodology.
['Richard Taylor', 'Chris Tofts']
Taking a RaSP to Enterprise Stakeholder Dissonance