Purpose – To propose a conceptual structural equation model to demonstrate the direct and indirect impact of supply chain participation strategy (SCPS), information technology application (ITA), manufacturing participation strategy (MPS) on customer satisfaction (CS) and organizational performance (OP) from a strategic perspective.Design/methodology/approach – An empirical study is conducted through surveys of 109 senior managers from the top 800 manufacturing firms in Taiwan and the data collected are used to test the relationships expressed in the proposed structural equation model.Findings – MPS planning plays a pivotal role in achieving OP in implementing the supply chain system. This demonstrates the strategic importance of integrating manufacturing (operations) with suppliers and customers in a supply chain system.Research limitations/implications – The current data were collected in Taiwan, and the distribution of the scale of the firms surveyed may be quite different from that in other countries. ...
['Chinho Lin', 'Hojung Tseng']
Identifying the pivotal role of participation strategies and information technology application for supply chain excellence