Service-oriented information systems should be built with the understanding of how they meet stakeholder intentions and support enterprise motivation. Existing requirements engineering approaches for services do not address the alignment of service-oriented information systems with business needs. This paper presents a model to support alignment based on the relationships between stakeholder intentions and enterprise motivation. A case study of the Japan Post procuring customer relationship management services illustrates the model.
['Soo Ling Lim', 'Eric Platon', 'Karl Cox']
Synthesis of Actor Dependency and Business Motivation for Service Requirements Engineering