Online learning management systems potentially offer enriched learning environments with higher learner autonomy and more interactions among learners than traditional classrooms. Using learning motivation and individual student characteristics as variables, we developed a user satisfaction model for an online learning network. This model was empirically tested on undergraduate students who were enrolled in online accounting courses that used the Interactive Learning Network (ILN) platform. The results showed that there were significant relationships between learning platform features, accounting (subject) features, and satisfaction, but the relationship between learner motivation and learner satisfaction was not significant. The proposed online learning satisfaction model explained 58 percent of the observed variance. The implications of this model are discussed.
['Will Wai Kit Ma', 'Sally M. Li']
An Exploration of Student Satisfaction in Online Accounting Courses