Much has been written about Critical Success Factors (CSFs) for private sector Enterprise System implementation success. Our focus is on CSFs for public sector enterprise software implementations, and our research concludes that differences exist between CSFs in Private and Public Sector enterprise software implementations. These differences are described in this paper. Private sector CSFs apply to the public sector, but additional factors apply uniquely to the public sector. Our primary conclusion is that public sector success is more difficult to achieve, and that government acquisition rules must be revised to align with the CSFs.
['Douglas Frye', 'Thomas R. Gulledge', 'Mary Leary', 'Rainer A. Sommer', 'Jimmy Vincent']
Public sector enterprise system implementation