This article presents and discusses comprehensive development stages of an integrated, general model of the evolution of support organization enhancing information technology IT systems of a corporation. Both advantages and disadvantages of the proposed model are analyzed and future research directions communicated. This article signals one of the current efforts toward addressing the challenges of a very dynamic transformation of IT support in a real-life environment.
['Cezary Orłowski', 'Edward Szczerbicki']
HYBRID MODEL OF THE EVOLUTION OF INFORMATION TECHNOLOGY IT SUPPORT ORGANIZATION