Replication Data for: Talk or Type? The Effect of Digital Interfaces on Citizens’ Satisfaction with Standardized Public Services
<|begin_of_text|><|start_header_id|>system<|end_header_id|> You are a research archivist expert in dataset metadata. Answer the question truthfully.  <|eot_id|><|start_header_id|>user<|end_header_id|> Here is the Description of a dataset. Description:'Replication Data for: Talk or Type? The Effect of Digital Interfaces on Citizens’ Satisfaction with Standardized Public Services. Dataset, do Abstract:Although digital interfaces are increasingly pervading public administration, little is known about how replacing face-to-face interaction with digital interfaces affects citizens’ satisfaction with public service encounters. This study presents evidence from a vignette experiment conducted on a sample of German citizens (N=1.234) whereby we randomly varied the type of public-service request with regard to its psychological costs, service quality, and the type of interaction (face-to-face, self-service terminal, or app). We found that replacing face-to-face communication with a digital interface has no effect on citizens’ satisfaction, nor does it mitigate the effect of psychological c' . Please return only a json list of at most 3 Keywords corresponding to the Description:.<|eot_id|><|start_header_id|>assistant<|end_header_id|> {"Answer" : ["Digital Public Services, Administrative Burden, Service Failure, Vignette Experiment"]} <|eot_id|>
 Here is the Description of a dataset. Description:'Replication Data for: Talk or Type? The Effect of Digital Interfaces on Citizens’ Satisfaction with Standardized Public Services. Dataset, do Abstract:Although digital interfaces are increasingly pervading public administration, little is known about how replacing face-to-face interaction with digital interfaces affects citizens’ satisfaction with public service encounters. This study presents evidence from a vignette experiment conducted on a sample of German citizens (N=1.234) whereby we randomly varied the type of public-service request with regard to its psychological costs, service quality, and the type of interaction (face-to-face, self-service terminal, or app). We found that replacing face-to-face communication with a digital interface has no effect on citizens’ satisfaction, nor does it mitigate the effect of psychological c' . Please return only a json list of at most 3 Keywords corresponding to the Description:.
Replication Data for: Talk or Type? The Effect of Digital Interfaces on Citizens’ Satisfaction with Standardized Public Services. Dataset, do Abstract:Although digital interfaces are increasingly pervading public administration, little is known about how replacing face-to-face interaction with digital interfaces affects citizens’ satisfaction with public service encounters. This study presents evidence from a vignette experiment conducted on a sample of German citizens (N=1.234) whereby we randomly varied the type of public-service request with regard to its psychological costs, service quality, and the type of interaction (face-to-face, self-service terminal, or app). We found that replacing face-to-face communication with a digital interface has no effect on citizens’ satisfaction, nor does it mitigate the effect of psychological c
Digital Public Services, Administrative Burden, Service Failure, Vignette Experiment