IBM Restoring missing xml files from backup in DASH - United States DASHL2; DASHL2FAQ; restore; backup; xml; WEB-INF TECHNOTE (FAQ)

QUESTION
 How can I restore missing or corrupted xml files in the WEB-INF directory, (such as the navigation.xml, portletEntities.xml, etc.) from backup in Dashboard Application Service Hub (DASH) ? 

CAUSE
Some of these files could have gotten corrupted. 

ANSWER
DASH makes a backup copy of the WEB-INF configuration/custom xml files in the backups directory. These files are very useful if any of these files get corrupted. 

Please follow below steps to restore files from the backups directory: 

1. Stop the DASH server 

2. Make a backup copy of the current xml files in the following directory: 

<JazzSM_Home>/profile/config/cells/JazzSMNode01Cell/applications/isc.ear/deployments/isc/isclite.war/WEB-INF 

3. Go to <JazzSM_Home>/profile/backups and find a backup file from a previous day/time that contains the missing xml files 

Example: isc_stores_backup_1427324004938.zip 

4. Unpack the zip file to a temporary location. 

5. Restore these files in the WEB-INF directory from the backup. 

6. Start DASH 

7. Test if you can access the DASH Portal.
Restore JazzSM DASH login page to default images We've changed the JazzSM DASH login page images and want to restore them. What values do we use to revert those changes? 
1. Stop the DASH server 

2. Make a backup copy of the current xml files in the following directory: 

<JazzSM_Home>/profile/config/cells/JazzSMNode01Cell/applications/isc.ear/deployments/isc/isclite.war/WEB-INF 

3. Go to <JazzSM_Home>/profile/backups and find a backup file from a previous day/time that contains the missing xml files 

Example: isc_stores_backup_1427324004938.zip 

4. Unpack the zip file to a temporary location. 

5. Restore these files in the WEB-INF directory from the backup. 

6. Start DASH 

7. Test if you can access the DASH Portal.