IBM Upgrading to Jazz for Service Management Version 1.1.3.0 using Installation Manager results in a permission denied error - United States jazzsm1130relnotes TECHNOTE (TROUBLESHOOTING)

PROBLEM(ABSTRACT)
 When upgrading Jazz for Service Management to Version 1.1.3.0 using Installation Manager, the installation fails with the following error:

Cannot run program "/space/IBM/JazzSM/ui/bin/wrapper.sh" (in directory "/space/IBM/JazzSM/ui/bin"): error=13, Permission denied [/space/IBM/JazzSM/install/tip/tipWrapp
erInstall.xml:215] 

CAUSE
During the upgrade process the non-root user does not have the correct permissions to run the shell script. This is due to the following:
1. Jazz for Service Management is installed as a non-root user
2. Installation Manager is installed in user mode through root user


RESOLVING THE PROBLEM
The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process. 


The script takes two mandatory arguments and one optional argument.

Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location" 
"JazzSM_Install_Location [http://www.ibm.com/support/knowledgecenter/SSEKCU_1.1.3.0/com.ibm.psc.doc/ref/psc_r_pathnames.html]""[Response_file_with_absolute_Path]"

For example (showing default installation paths): ./JazzSMgrpModeUpgrade.sh "/home/root/IBM/InstallManager/" "/opt/IBM/JazzSM/" "/opt/Download/dash_upgrade_rsp.xml"


For IM GUI mode installation, provide the 2 mandatory arguments; IM_Install_Location and JazzSM_Install_Location. 
This argument combination invokes Installation Manager in GUI mode and lead you through the rest of the upgrade process.

For IM Silent installation, provide all 3 arguments; IM_Install_Location , JazzSM_Install_Location, and Response_file_with_absolute_Path.
This argument combination invokes Installation Manager in silent mode to upgrade JazzSM.

JazzSMgrpModeUpgrade.sh [/support/docview.wss?uid=swg21985946&aid=2]JazzSMgrpModeUpgrade.sh [/support/docview.wss?uid=swg21985946&aid=1]
How to fix error CRIMA1217E when upgrade JAZZ from 1.1.0 to 1.1.3 failed? How to fix problem when upgrade JAZZ from 1.1.0 to 1.1.3 failed? 
The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process. 


The script takes two mandatory arguments and one optional argument.

Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location" 
"JazzSM_Install_Location [http://www.ibm.com/support/knowledgecenter/SSEKCU_1.1.3.0/com.ibm.psc.doc/ref/psc_r_pathnames.html]""[Response_file_with_absolute_Path]"