Participating subjects were ambulatory patients diagnosed with cancer who presented to the oncology outpatient clinics. Potential participants were randomly selected using the patient appointment booking module of Malaffi, the hospital information system. Inclusion criteria included men or women aged 18–75 with a confirmed new or recurrent cancer diagnosis, who were informed of the cancer diagnosis and were capable of providing informed consent and completing the survey questionnaire, based on the European Cooperative Oncology Group (ECOG) status (0–3) . Patient participants unable to meet the ECOG status, patients with mental or cognitive disorders and those unable to understand or unwilling to provide informed consent were excluded from the study. Respondents were asked to indicate their level of need for help during the last month for each item on the survey on a 5-point Likert scale, with the following response options: 1 = no need, not applicable; 2 = no need, satisfied; 3 = low need; 4 = moderate need and 5 = high need . Survey participants who selected a score of 4 or 5 indicated moderate or high unmet needs that required assistance . Additional information, if required, was obtained from the patient’s medical record and the hospital’s cancer registry. Written consents were obtained from the respondents.