By law it should be five to one [ratio of care staff to residents]. So the extra five, I chipped in most times to assist. And I work on the floor … [Why do you think you’re understaffed at the moment?] From my experience - its right across the whole country, you never get enough staff in. It’s only, occasionally you might have three carers to support you, but most of the time, the shortness of the adequate personnel is a crisis … Well, I do believe that one of the reasons is cost effectiveness. Not cost effectiveness - it’s got to do with finance. Not finance in the sense that, it’s [care homes] a profit making organisation, that doesn’t make it easy. And the less staff you get to carry out the task, the more profit you make (Mental Health Nurse).