Some providers would acknowledge the problem of failure to change their practice, and some related it to a lack of self-or peer supervision. A humble and supportive attitude of the supervisor appeared particularly important when dealing with providers who have performance difficulties. This indicated that resistance to change may reflect an unfit support, which may determine the outcome of supervision, as this nurse in FGD5 expressed: ‘Sometimes the supervisor comes in a good mood, talking to you friendly. … And even if there may be a mistake, s/he corrects you calmly. … Next time, s/he finds that you have adjusted it because s/he had come humbly and with good temper.’ (P8, female, A2 degree)