Classify the following customer service representative chat responses as excellent, good, or bad. Explain your decision. 

1. Customer: I paid for expedited shipping and my item is already one week late. What is the issue? I would appreciate my rush shipping charge refunded. This is unacceptable.
Customer Service Representative: I have looked into your order details and cannot identify why the shipment is held up. I am unable to refund the rush charge due to the delay not being due to our shipping. We shipped your product on the following business day as you can view on your tracking information. So, the holdup has occurred with one of our carrier partners which is beyond our control. There is nothing I can do on my part to speed things up.

2. Customer: When will Part #A431 be in stock? I have a huge project and need a dozen of them ASAP.
Customer Service Representative: We do have an order scheduled to arrive on April 14th. Being that you are one of our longstanding customers, I will ensure that your on-hold order is expedited as soon as we receive the part. An email and text will then be sent to you, notifying you of the progress along with a discount on your next order for the inconvenience. Is there anything else I can help you with today?

3. Customer: I need to make a complaint about one of your employees who was very rude at one of your brick-and-mortar stores. 
Customer Service Representative: I am not capable of taking complaints regarding employees at actual stores, unfortunately. You will need to make a complaint with a manager at the site and they will then take further action, if necessary. I hope this will help. I'm sorry I cannot be of more help.
system
nimnlikhit graahak seva pratinidhi chat pratikriyaaon ko utkrisht, achche yaa bure ke rup main vargeekrut karen.apana nirnay samajhaayen.

1. graahak: maine sheeghra shipping ke liye bhugtan kiya or meraa item pehle se hi ek saptaah deree se he.maamla kya he?main apane rash shipping charge ko waapas karne kii saraahna karuunga.yah asweekaarya he.
graahak seva pratinidhi: maine aapke aadesh ke vivaran par dhyaan diya he or yah nahin pahchaan saktaa he ki shipment kyon yojit kiya jaataa he.main hamaare shipping ke kaaran deree ke kaaran bheed charge ko waapas karne main asamarth hum.hamane aapke utpaada ko nimnlikhit vyavsaayik diwas par bhej diya, jaisaa ki aap apni trekking jaankaree par dekh sakate hai.to, holssop hamaare ek vaahak bhagidaaron main se ek ke saath hua he jo hamaare niyantran se pare he.chizon ko gati dene ke liye main apni ore se kuch bhi nahin kar saktaa.

2. graahak: bhaag #A431 stock main kab hoga?mere paas ek bahut badi pariyojna he or unamem se ek darjan kii aavashyaktaa he.
graahak seva pratinidhi: hamaare paas 14 april ko aane vaale ek aadesh hai.yah hone ke naate ki aap hamaare lambey samay tak graahakon main se ek hai, main yah sunishchit karuunga ki jaise hi ham bhaag praapt karte hai, aapke on-hold order main teji aa jaae.ek email or paath tab aapako bheja jayega, jo aapako asuvidha ke liye aapke agle aadesh par chhot ke saath pragati ke bare main suchit karata he.kya aaj main aapaki madad kar saktaa hum?

3. graahak: mujhe aapke ek karmchaaree ke bare main shikaayat karne kii aavashyaktaa he jo aapke eent-or-mortar store main se ek main bahut asabhy tha.
graahak seva pratinidhi: main vaastavik dukaanon par karmchaariyon ke bare main shikaayatein lene main sakasham nahin hum, durbhaagya se.aapako site par ek prabandhak ke saath shikaayat karne kii aavashyaktaa hogi or yadi aavashyak ho to ve aage karrwai karenge.mujhe ummid he ki isse sahaayta milegi.mujhe khed he ki main adhik madad nahin kar saktaa.
user
maine graahak seva pratinidhiyon kii pratikriyaaon ko vargeekrut kiya he.kripaya mujhe bataaen ki kya aap mere vargeekaran par koi or vistaar karnaa chaahate hai.

1. bed - siesaar ko apni samvednaa kii peshkash kerani chahie thi ki graahak kaa shipment der se chal rahaa tha.rash charge ko graahak ko waapas kar diya janaa chahie tha;yadi yah sambhav nahin tha, to muaavje yaa chhot kaa ek or rup pesh kiya ja saktaa tha.ant main, graahak ko baatcheet ko samaapt karne se pehle ek or maafee ke saath ek anuvarthi ke bare main jaankaree pradaan kii jaani chahie thi.
2. utkrisht - siesaar pratyaksh or eemaandaar tha.unhone graahak ke samay ko unke saath sweekaar kiya or jab hissaa stock main waapas aa gaya to unke aadesh ko samaapt karke ise puraskrit kiya.unhone unhen yah bhi suchit kiya ki pragati ko paath or email ke madhyam se apadet kiya jayega, saath hi graahak ko asuvidha ke liye chhot kii peshkash kii jaaegi.ve ek sawaal ke saath samaapt ho gaye, yah poochhate hue ki kya graahak ko aage kuch bhi madad kii jarurat he.yah is vishesh sthiti ke bare main ek adarsh pratikriya he.
3. acha - haalanki siesaar pratyaksh tha or maafee maangata tha, kai karrwai hui, jo ve ek utkrisht kii pratikriya ko badhaane ke liye kiye ja sakate the.CSR sambhawatah store ko phone kar saktaa tha or CSR, graahak or prabandhak ke bich teen-tarfaa kol shuru kar saktaa tha.yadi yah ek vikalp nahin tha, to CSR ko graahak ko prashn main store ke bare main adhik jaankaree dene ke liye peshkash kerani chahie thi.pratinidhi bhi graahak ko graahak kii duvidha ke liye muaavje ke liye chhot yaa kisi anya rup kii peshkash kar saktaa tha.
assistant
<|system|>
</s>
<|user|>
nimnlikhit graahak seva pratinidhi chat pratikriyaaon ko utkrisht, achche yaa bure ke rup main vargeekrut karen.apana nirnay samajhaayen.

1. graahak: maine sheeghra shipping ke liye bhugtan kiya or meraa item pehle se hi ek saptaah deree se he.maamla kya he?main apane rash shipping charge ko waapas karne kii saraahna karuunga.yah asweekaarya he.
graahak seva pratinidhi: maine aapke aadesh ke vivaran par dhyaan diya he or yah nahin pahchaan saktaa he ki shipment kyon yojit kiya jaataa he.main hamaare shipping ke kaaran deree ke kaaran bheed charge ko waapas karne main asamarth hum.hamane aapke utpaada ko nimnlikhit vyavsaayik diwas par bhej diya, jaisaa ki aap apni trekking jaankaree par dekh sakate hai.to, holssop hamaare ek vaahak bhagidaaron main se ek ke saath hua he jo hamaare niyantran se pare he.chizon ko gati dene ke liye main apni ore se kuch bhi nahin kar saktaa.

2. graahak: bhaag #A431 stock main kab hoga?mere paas ek bahut badi pariyojna he or unamem se ek darjan kii aavashyaktaa he.
graahak seva pratinidhi: hamaare paas 14 april ko aane vaale ek aadesh hai.yah hone ke naate ki aap hamaare lambey samay tak graahakon main se ek hai, main yah sunishchit karuunga ki jaise hi ham bhaag praapt karte hai, aapke on-hold order main teji aa jaae.ek email or paath tab aapako bheja jayega, jo aapako asuvidha ke liye aapke agle aadesh par chhot ke saath pragati ke bare main suchit karata he.kya aaj main aapaki madad kar saktaa hum?

3. graahak: mujhe aapke ek karmchaaree ke bare main shikaayat karne kii aavashyaktaa he jo aapke eent-or-mortar store main se ek main bahut asabhy tha.
graahak seva pratinidhi: main vaastavik dukaanon par karmchaariyon ke bare main shikaayatein lene main sakasham nahin hum, durbhaagya se.aapako site par ek prabandhak ke saath shikaayat karne kii aavashyaktaa hogi or yadi aavashyak ho to ve aage karrwai karenge.mujhe ummid he ki isse sahaayta milegi.mujhe khed he ki main adhik madad nahin kar saktaa.</s>
<|assistant|>
maine graahak seva pratinidhiyon kii pratikriyaaon ko vargeekrut kiya he.kripaya mujhe bataaen ki kya aap mere vargeekaran par koi or vistaar karnaa chaahate hai.

1. bed - siesaar ko apni samvednaa kii peshkash kerani chahie thi ki graahak kaa shipment der se chal rahaa tha.rash charge ko graahak ko waapas kar diya janaa chahie tha;yadi yah sambhav nahin tha, to muaavje yaa chhot kaa ek or rup pesh kiya ja saktaa tha.ant main, graahak ko baatcheet ko samaapt karne se pehle ek or maafee ke saath ek anuvarthi ke bare main jaankaree pradaan kii jaani chahie thi.
2. utkrisht - siesaar pratyaksh or eemaandaar tha.unhone graahak ke samay ko unke saath sweekaar kiya or jab hissaa stock main waapas aa gaya to unke aadesh ko samaapt karke ise puraskrit kiya.unhone unhen yah bhi suchit kiya ki pragati ko paath or email ke madhyam se apadet kiya jayega, saath hi graahak ko asuvidha ke liye chhot kii peshkash kii jaaegi.ve ek sawaal ke saath samaapt ho gaye, yah poochhate hue ki kya graahak ko aage kuch bhi madad kii jarurat he.yah is vishesh sthiti ke bare main ek adarsh pratikriya he.
3. acha - haalanki siesaar pratyaksh tha or maafee maangata tha, kai karrwai hui, jo ve ek utkrisht kii pratikriya ko badhaane ke liye kiye ja sakate the.CSR sambhawatah store ko phone kar saktaa tha or CSR, graahak or prabandhak ke bich teen-tarfaa kol shuru kar saktaa tha.yadi yah ek vikalp nahin tha, to CSR ko graahak ko prashn main store ke bare main adhik jaankaree dene ke liye peshkash kerani chahie thi.pratinidhi bhi graahak ko graahak kii duvidha ke liye muaavje ke liye chhot yaa kisi anya rup kii peshkash kar saktaa tha.</s>
