Someone is threatening to leave a negative review for my online used clothing shop; the customer claims I should issue them a refund because their purchased item (a pair of shoes) broke the first time they wore them. My main issue with this is that I sell all my items as-is, and clearly state in every item description that there are no refunds because all sales are final.

Can you create a response I can send to this customer? I want to reiterate my policies stated in the item descriptions, and explain that her complaint is not a valid one—therefore, she should not leave a negative review and affect my small business on such hollow pretenses. The response should be addressed to Priscilla, and I want to maintain a firm professional tone without offering a refund.
system
koi mere online istemaal kiye gaye kapadon kii dukaan ke liye ek nakaaratmak samiksha chhodane kii dhamkee de rahaa he;graahak kaa daawa he ki mujhe unhen rifund jari karnaa chahie kyonki unke kharide gaye item (juute kii ek jodi) ne pehali baar unhen pahana tha.iske saath meraa mukhya mudda yah he ki main apane sabhi vastuon ko bechata hum, or spasht rup se har item vivaran main bataata hum ki koi rifund nahin he kyonki sabhi bikri antim hai.

kya aap ek pratikriya bana sakate hai jo main is graahak ko bhej saktaa hum?main item vivaran main bataai gai apni nitiyon ko doharaana chahta hum, or samajhaata hum ki uski shikaayat ek vaid nahin he - uske alaava, use nakaaratmak samiksha nahin chhodani chahie or is tarah ke khokhale bahaanon par mere chote vyavsaay ko prabhavit karnaa chahie.pratikriya ko priskila ko sambodhit kiya janaa chahie, or main rifund kii peshkash ke bina ek form peshewar swar banaae rakhana chahta hum.
user
hai, prisilla.

mujhe yah sunakar khed he ki aapako apane kharide gaye item ke saath ek bura anubhav tha, jab yah aapako diya gaya tha.

ek istemaal kiye gaye kapade vikreta ke rup main, yah mere liye mahatvapurn he ki mere sabhi graahak is baat ko samajhate hai ki ve kya kharid rahe hai.udhaaharan ke liye, mere sabhi prakashit utpaada vivaranon ke bheetar, aapako yah bataate hue pataa chal jayega ki mere store se har bikri gaiyr-vaapasi yogya he or utpaadon ko bechaa jaataa he.main utpaada vivaran main apni sthiti kaa khulaasa kiye bina ek tuuti hui vastu ko kabhi nahin bechuungaa, lekin main guarantee nahin de saktaa ki upyog ke dauraan item kaise pradarshan karenge.

sankshep main, graahak kharid se pehle niti khulaase kii samiksha karne ke liye jimmedaar hai, or sabhi bikri antim hai;isliye, main aapako apni website par hilite kii gai nitiyon ke prakaash main apni nakaaratmak samiksha par punarvichaar karne ke liye kahata hum.
assistant
<|system|>
</s>
<|user|>
koi mere online istemaal kiye gaye kapadon kii dukaan ke liye ek nakaaratmak samiksha chhodane kii dhamkee de rahaa he;graahak kaa daawa he ki mujhe unhen rifund jari karnaa chahie kyonki unke kharide gaye item (juute kii ek jodi) ne pehali baar unhen pahana tha.iske saath meraa mukhya mudda yah he ki main apane sabhi vastuon ko bechata hum, or spasht rup se har item vivaran main bataata hum ki koi rifund nahin he kyonki sabhi bikri antim hai.

kya aap ek pratikriya bana sakate hai jo main is graahak ko bhej saktaa hum?main item vivaran main bataai gai apni nitiyon ko doharaana chahta hum, or samajhaata hum ki uski shikaayat ek vaid nahin he - uske alaava, use nakaaratmak samiksha nahin chhodani chahie or is tarah ke khokhale bahaanon par mere chote vyavsaay ko prabhavit karnaa chahie.pratikriya ko priskila ko sambodhit kiya janaa chahie, or main rifund kii peshkash ke bina ek form peshewar swar banaae rakhana chahta hum.</s>
<|assistant|>
hai, prisilla.

mujhe yah sunakar khed he ki aapako apane kharide gaye item ke saath ek bura anubhav tha, jab yah aapako diya gaya tha.

ek istemaal kiye gaye kapade vikreta ke rup main, yah mere liye mahatvapurn he ki mere sabhi graahak is baat ko samajhate hai ki ve kya kharid rahe hai.udhaaharan ke liye, mere sabhi prakashit utpaada vivaranon ke bheetar, aapako yah bataate hue pataa chal jayega ki mere store se har bikri gaiyr-vaapasi yogya he or utpaadon ko bechaa jaataa he.main utpaada vivaran main apni sthiti kaa khulaasa kiye bina ek tuuti hui vastu ko kabhi nahin bechuungaa, lekin main guarantee nahin de saktaa ki upyog ke dauraan item kaise pradarshan karenge.

sankshep main, graahak kharid se pehle niti khulaase kii samiksha karne ke liye jimmedaar hai, or sabhi bikri antim hai;isliye, main aapako apni website par hilite kii gai nitiyon ke prakaash main apni nakaaratmak samiksha par punarvichaar karne ke liye kahata hum.</s>
