그들은 신속하게 일했고 매우 세심했습니다. '이 사람은 정말 도와주려고 노력하는구나'라는 생각이 들었습니다. 그리고 다시 한 번 말씀드리지만, 저는 전화기 너머에 있는 전혀 모르는 상대방에게 전적으로 의지할 수밖에 없었습니다.

They worked quickly, and were very attentive. I was left thinking, This person is actually going to try to help. And again, I had no other place to turnall of my trust was basically on this other person who was on the other end of the phone who I knew nothing about.