밴을 받으러 갔는데 옆에 RV가 있는 판자 건물이 있었는데 주인이 사는 곳이 어디였을까요? 아주 친절했지만 밴은 매우 더러웠어요. 반납할 때 청소비가 청구되었나요?

We showed up to get our van and it was a boarded up building with a RV on the side of it I guess where the owners where living? She was very nice but the van was extremely dirty. When I turned it in I was charged a cleaning fee?