Happy Valentine's Day -- Are You Listening?
He was amazing at focusing on what his clients, customers and employees said and then drilling down even deeper until he understood and they felt understood.  So now when his wife spoke, instead of pulling back and anticipating a "You're clueless" look or those actual words, he leaned into what she was saying.
Mark Goulston, Contributor
Author, writer, syndicated columnist, executive coach, speaker...