I had this app for a while and enjoyed using it. Until I tried logging in with my friends phone because it wasn't working properly on mine. Because of this, my account was "Permanently Locked" now I've lost contact with lots of my friends whose usernames I don't remember. I'm very upset about this and Snapchat support hasn't helped me with this issue at all. I'd rate it higher if they offered actual help or unlocked my account. It also said there's a form you could fill out, plot twist, no form.