This is the least user friendly app ever. I try to schedule an appt for my dog and I hit "make appointment" and then I get "an error has occurred". So I go back and try to schedule it again except the time slot I wanted is now gone. I try to schedule again for a different time slot and I get the error again. THEN i go back again and the location I want is totally gone. The next closest location is 40 miles away. Even the banfield employees hate this app.