I purchased the Premium for $4.99 a month. I have had TV shows as well as Movies cut short. I would have to restart and fast-forward in order to finish a show or movie. Due to their commercials it doesn't allow enough time for the content. I have also dealt with a lot of buffering. I was not able to reach out to them through their web site, app or by phone. I sent a message through FB messenger. They try to blame the problem on the device that I was using to stream. Once I figured out the problem I left them know and informed them that I was cancelling at the end of my pay period. That's when the conversation ended. PISS POOR CUSTOMER SERVICE!!!