I just had a long conversation with the most ignorant customer service rep ever. I have a feeling that none of your reps know anything. I'm so frustrated, I just give up. I had technical issues. I could connect successfully, but I'd eventually lose connectivity as if my Google Pixel 6 was in airplane mode. This happens regardless of that VPN provider I use. There's definitely a strange issue, but the 1 star is because of the asinine conversation I just had with a clueless customer service rep.