I have been a loyal gold member since 2014 but ever since I purchased a new phone this is not the first time, I can not get it to work at all. I have tried everything. I use and depend on this app because of disabilities with my family. I would even cancel and try to start fresh but that's even difficult. If customer service fixed this problem I would write a good review, but they have to do better than just sending me an email because that hasn't worked, I've done everything they've said.