This is one of the worst apps I've ever used. First, you can only check local "free" connection spots by going through the router button (so it doesn't work if your router is down). Second, the chat feature is abhorrent. Everything is done through this chat feature, so there is no way to get around it except that the chat actually runs in chrome. Don't think about doing 2 things at once or accidentally hitting back because your progress will instantly be lost including agent help. Terrible.