I have had such a bad experience overall with everything about UBER, that l am physically ill!! I am tired of also trying to get any type of customer service that I am convinced that Uber is a scam operation. I have been charged 3 times for the same ride, and the ride I had ordered was not for me but a disabled man and his wife and 21.00 to go 4 blocks is absurd for 1 thing, but when I book it and it says 3 mins, unless something happened within 3blocks from where we were located I expect it