I started using this app about a year ago and I absolutely loved it! Even wrote a fabulous review however after purchasing a new phone I found that when transferring the data from the old to the new... surprisingly the Authenticator app that I had grown to reli on didn't transfer everything. Which was about the time I had forgotten password to the email address I use for "Important Mail/Legal etc " which is when I also discovered that Microsoft doesn't exactly assist you in get ur password!!