Unreliable junk. Tile in left hand. Phone in right. Does it work? Not this time. Waste of money. August: still unreliable junk. Feb 2022: still unreliable junk. But this time I needed to work. Just as well I spotted my keys 3 feet away after 10 minutes of trying to use the Tile and app. And why do I need to "reach out"? Just supply troubleshooting instructions 🤷 Terrible system. And your proffered FAQ link just goes to your shop! Hopeless.