Customer service and bugs are a problem, not in that order. There is a bug when using the x20 feature on the dog when you have an open spot. I wasted a ton of gold (in-game currency) and discovered the bug. Then, I used in-game help chat to report. I was told multipule things that did not help, and they closed the ticket each time. After several more help tickets and still not resolved or bug fixed. Messaged Ten Square direct, and they said contact in-game help. All I got was the RUNAROUND!