I've been locked out of my NetSpend account for a year, yeah a whole year. Why? No one knows every time I call customer service and verify my information they tell me 1.They'll unlock the account 2.They have no idea why it's locked 3.They'll send a new temporary password to re-enter my account. Then never actually do any of the above mentioned things............. If I could rate any lower I honestly would. I'm only posting this so that hopefully people will read it and not fall for NetSpend scam