They get my orders wrong 75% of the time, which is way too high. If there are too many messups, customer service eventually stops caring and insists you must simply be lying, even if you have photo evidence. They say their system doesn't allow refunds at that point, a blatant lie. If you ask to speak to supervisors, it takes literal hours for them to connect you. I have dashpass for the rest of the year, but once that ends I'm going to happily uninstall this app and the nightmare that is DD.