Update: I have reached out via email but the person was out for the meetup and he never followed back up. I really just want the app to load all photos, videos, cloud albums, and thumbnails. The facial recognition is broken there's 5 different people who show as multiple groups with the same name but can't be combined. Almost half of the thumbnails never actually load, and the app seems glitches as nothing shows in the holiday, selfies, places or video categories. Is there anything you can do?