I had to change phones unexpectedly and therefore had to set up the app on a new device. I couldn't remember my vault password as I had been using mostly biometric log in on my old device - my fault. Trying to regain access to the vault has wasted an hour of my time with half that time spent explaining to the chat representative that no, I didn't have biometric authentication set up yet as it was a new device. I'm done with Norton. It's secure enough to lock you out of your own information.