Problem 1: SoFi was deceptive regarding investors ability to access rivian shares pre IPO which was the only reason I created an account Problem 2: To close my account, I have to download the app. There is no other way. So I download the app and now cannot close my account on the app. It seems that sofi is deceptive to gain users and makes it incredibly difficult for them to leave rather than offering a good service and customers wanting to stay.