Customer service is quite good. But the system sucks. I forgot to apply the cashback voucher when I was paying my internet bills. I contacted Shoppee CS and I was told that there's no option. I started to believe when I spoke with the manager. I've been using shoppee pay for quite some time now paying my bills. I just forgot to apply the voucher and they cannot manually credit me the 60 coins. It's totally a bummer. System sucks