sometimes works. online is the only option for me. ordered @ 9am for 6pm pickup. couldn't check-in via app. arrive @ 6pm. 6:10 notification: order delayed! call & ask how long. RUDELY told, "we're busy go home. when it's ready, we will text u.. I live 2 hours away was otw home from work. it supposed to be convenient. 3 hrs later, 9pm, I go in & still, not ready. 10pm: go in. see new mgr. she said it had been there & ready since she came in at 9pm. app is the same level of service.