My kids love this game. Unlocked of course. However trying to restore the purchase on another device with the same account, it wont allow me to do so. When I contact support, I supplied proof of purchase and a description of the issue. In return I get a generic "Have you checked the FAQ" response, followed up with a survey.. "How'd we do?". That's the level of support you can expect from this company. For a very premium priced game. Check for yourself, other reviewers having the same issue.