2/28/22 update. Did a factory reset on my phone but this time I physically wrote down my pw just in case & Safe in Cloud rejected my main PW AGAIN, once again locking me out w/no way to recover. I give up & am moving to another service that can allow access to my data if their app will not recognize the main pw /This is a good app - until you reset your phone or buy a new one & the password won't work. Then everything you've saved is gone, there is no way to recover anything.