Customer service has been absolutely awful. I've been trying to get an issue resolved that prohibits me from playing any apps to receive points, but I've been given misinformation and now I cannot get a response at all. I looked up, on YouTube, how to change the setting they told me to change (the directions they gave me were wrong and when I asked how to do it on my device, they never responded). I changed the setting and it is STILL not working and they are STILL not responding.