It happens many time now that the game crashes in the middle of picking heroes while in a ranked or classic game. It leaves me AFK for not being able to comeback. I don't like it either and who else like it when we can't play due to low credit score. I have been sending reports and feedbacks at the game but there has been no replies. It seems like no one bother to help me. Its a shame that I pay for this game and the customer service is so bad. So bad that I cannot even participate in ranked.