Frustrated, I love most of the content. I am disgusted that EPIC cut my children off of their favorite reading app February 2022 WHILE simultaneously CHARGING ME $8.70. OK, things happen. I emailed EPIC over 2 WEEKS AGO. Within 24 hours I received a beautiful generic response that they will get back to me. PROBLEM is EPIC NEVER got back to me. I want a refund for February. I paid for a service I did not receive. If you cut the kids off AND did not take my money I would be okay with that.