Booked a hotel through the Application and got confirmation through Mail as well as in the App. But when I reached the place, the Hotel Owner showed that the Booking got Cancelled from Agoda from his end. Since it was Non refundable, I was unable to cancel the same in the Application. Because of the pathetic Customer Support, I'm not left stranded with no proper response for this situation. Being a frequent user of Agoda, now I'm starting to rethink my decision of using this Application.