This has to be the absolute worst internet/wifi app interface I've ever been forced to use. You CAN'T pay the bill (after shutoff), or troubleshoot an outage, you CAN'T do either of those things because you HAVE to be connected to Wifi via THAT hotspot ONLY. So, if you have any problems you can expect some long phone calls with customer support, although, they have all been very pleasant to speak to so far, both stars are for that alone.