I love the game itself. However, I've had issues more than once with either not receiving an item I paid for or an item I've won that I just didn't receive. The customer service is a joke. If you have an issue, you'll get 6 different people contacting you asking for the same details over and over. When I was robbed of an item in the game the customers service person basically "sorry for you" and asked that I "take relevant pictures or video in the future" when I purchase or win something.