Unfortunately the game consistently crashes upon startup. This issue has persisted for several months and many contacts with support have yielded the same automated answers with the issue proceeding to be 'closed'. I know many people with this exact problem and have tried all the conceivable ways of fixing the issue. I have concluded that the issue occurs predominantly with android. Other supercell games (such as boom beach) work fine. If the game opens, it tends to crash after around 10 minutes