For more than a year now my wallet is blocked and all my money has been freezed. First they told me that it was due to some dual profile issue and i had to try for months to get it resolved. Now that my account is back it is showing that my wallet is deactivated. I tried to follow the steps as described but online kyc verification do not work and when i went to stire for kyc they said it was already verified and they cannot do anything. It has been more than a year and i cannot use my own money