They say they protect the buyer but it's all false. They only issue refunds for the cheap items. My order for a screens worth between ksh.2,000 and ksh.5,000 never received and when I tried to apply for a refund they asked for supporting evidence. How do you provide supporting evidence for an order not received. Eventually they ruled zero refund. I'm editing my review from year 2018 when I gave them 5 star, to 1 star because every item I order is either not delivered or takes forever to come