While being a regular customer with Amazon for many years, I have had to alert them to a variety of problems with my account. Once there was a person from the state of Illinois who attached himself to my account and with focus and diligence I attempted to get help to have this person removed. It took awhile and with many hours and hang up calls from Amazon, I finally regained the security of my account. In the summer of '21, there was another person by the name of (Krista) who attached herself.