The worst customer experience ever. Should have read the top 100 reviews before installing the application, as all are bad and facing the same issue. The following are the flaws noted during my experience: 1. You cannot return a product if it is defective/damaged internally. Only returned if external damage can be seen through a naked eye. 2. The application tells you to upload pictures (automatically compressed by app) for return and when you upload it, the team sends you a mail to send high quality pictures via email. 3. The Returns Team is entirely different, there is no way you can reach them without waiting for at least 30 mins by calling the general Customer Care number. 4. The Returns team is not even aware of your mails and they can decline the return if you don't constantly follow up. 5. The Electronics Return Team would call you only once or twice, and if you are not able to pick that call, then your return request gets declined. 6. The employees are so unprofessional and have been fed with such responses that it seems like you are talking to a bot. 7. They would tell you send pictures from all angles and make a video, just to kill the customer's time. 8. They say that to send you pictures/videos of the damage, and say that they had already done their quality check, but that's all a lie. In the race of competing with Amazon and Flipkart, this app does not stand anywhere near to it. Even startups like Meesho etc. are way better than this app, when it comes to customer experience.