I have been waiting over a week since giving the 'tech expert' (which is a real oerson btw) my info. I answer the questions and have turned in everything necessary for filing. I'm lucky if I get a response back within 24 hours. Plus I can't contact them with a straight answer. I'm almost tempted to cancel my service and go thru taxact. Its on their time which is so far been 3 times in over a week.