This app and company seem to have gone downhill. The fees charged now are very steep, and there appears to be no system for ensuring drivers actually pick up orders. I gave them one last shot yesterday, but my $35 order, on which I tipped 25% (and which came out to be $52 after fees and tip), went through 4 drivers being assigned and was ultimately updated to a 1.5 hour delivery estimate. I cancelled the order, which GrubHub did do, but there needs to be a system to ensure drivers pickup orders.