Update 2/27/22 Latest frustration. The app won't load!! I've rebooted my phone as well as uninstalled the program. Nothing works!! HELP!!! I'm dismayed when I'm collecting my prizes and the video won't come up. I just tried 11 times before I could watch a video and collect a prize. It is especially frustrating when I'm opening a chest with a collect symbol cause if I leave it I lose it. PLEASE FIX THE PROBLEM!!!