I used the app twice. The first time everything went smoothly. The 2nd time I booked a different service. The stylist was not able to keep the appointment. So I started a ticket saying hey don't charge my card because this chic said she had a family emergency. They then charged me for the appointment anyway. Sent me some BS email basically saying we can't give you your money the stylist has to refund you. But they're the ones who charged the card to begin with! Total scam.