Its so many times that I need to verify my identity and even tho there's someone trying to assist me via email, but still no good results from them. The scanner is always on the cartoon filter like on the rest of the middle of our conversation, the first 3 attempts I did as not just cartoon filter like but also in black and white and they still insisting that their system on their side is fine so it's on my side. But I know for sure its not on myside. So I'm tired already. Better look for other