The game is very buggy and when you contact EA Games, they tell you that the recieced your issue and will not respond. They tell you for a response to select another issue. Then when you select another issue and get to chat, all you get is that you should reinstall the game...which would lose all of your progress, the things you earned in challenges and the in app purchases you made. It takes a long time to build up and then you are told that you lose everything and no one will help you.