In summary: I got charged for the same transaction twice and their help live chat is not working. Want more details? Read on: 1. Their live chat box is not working. Right after the agent told me I would get refunded for an amount charged twice, the chat stopped working and I haven't been able to use it again. It has been days already. 2. Yes I was charged twice. I paid my friend and Venmo debited it from my account. A few days later, Venmo debits the same amount from my bank. No refund yet.