I used to consider American airlines values the interest of it's coustomers,but my recent experience at the baggage claim office Dulles airport(4 Jan 2022) has made me believe differently.I would like to tell all the future gullible coustomer that the American airlines baggage claim coustomer service gave me misinformation when I inquired about baggage compensation. I was misinformed by the guy in the office that I would have to wait 1 day,but in reality it's 2 hours.this is a crime.