I used to love this app, but the increase in shipping plus the fee, makes it so hard to make a decent profit off of any item you sell & a lot of buyers never rate anymore! The customer service is great but it's not enough to keep the app. Last year small item shipping was 2.99, now its $5-6.18 for items under a pound! I sell something under 5 pounds and because of shipping I lose over 50% of the profit! Seems less about competition & more about greed. Use poshmark!