Awful. You have to sign up to get a delivery update and once you have and UPS has collected your data to sell to other companies to pester you they THEN don't even give you a live update so now I'm waiting in all day to recieve my parcel when other couriers like parcel force, hermes, DHL provide text/email/notifications of a 1hr delivery estimated slot and also a live GPS so you can see what stop and where the delivery driver is. This courier service has been the worst experience I've had.