The support department appears to be trained to say the same thing. "We are looking into it" "we will have to escalate this issue with our tech support" and nothing happens. I will take my 37 thousand dlls else where because here there are no straight answers just run-arounds and some prerecorded response to say the same thing to everybody. "We're sorry you're having problems",,,WE are not having problems. It is your platform having problems creating inconveniences for clients.