Setting up a new account for my mother has been a nightmare. After entering the account details for a new account, it sends you an email with a code to activate the account. You leave the Alexa App, check your email, return to enter the code and find it's gone back to setting up a new account. You enter the details again, but it doesn't allow the code to activate it, so you have to repeat the process....with the same outcome!!! The only way around it, is to access emails from another device.