Awful app, worse communication. I was on a monthly renewal. I removed my card to add another form of payment. Here, as repeatedly mentioned, is where the problem began. People in my bee line were stacking up, but couldn't access them because THERE WAS NO WAY TO ADD ANOTHER CARD. I repeatedly contacted customer service, but NO ONE GOT BACK TO ME. Finally I lost my patience and sent a series of blistering messages informing them about how much their customer service blows. I was banned. You SUCK