*UPDATE: Finally forced out of hangouts to use Chat. I absolutely refuse and will use a different app that is not google. They obviously don't listen to customer opinion.* Don't fix it if it isn't broke! I hate this new format. I have been using hangouts for years and it has always worked fine. I just don't understand why a good thing was replaced with bad. Are the developers, analytics, and marketing departments proud of this? Google should be absolutely ashamed of this!