Support DOES NOT answer you in help. People who are already in the lead in every ranking event, stay there when that event comes back around so you'll always be at a disadvantage. It seems inclusive at first, sure you can pay for more but that's most games, but then it slowly gives you less and less. It's a shame, if the game was actually equal and the support team actually helped so glitches/issues were solved, there could be a top tier game.