I have never successfully been able to properly complete an order on the new app, even with help at my local Burger King. It's very frustrating. Once I placed an order, paid for it, and when I went to pick it up, the Lake Worth Rd & US441 store in Lake Worth, Fl. told me they didn't participate in online ordering. I lost my money! Burger King IT Dep't should be able to do a lot better than to allow this very poor app to be "live", without really putting it through a really thorough field test!