Started on the release date. For new players or strictly FTP I can't imagine how bad the game is. Farming materials or building any new toon has to be tiresome to the max. They game is designed for such a paywall and new lesser characters are gods. The customer service of any issues is the worst. They do not respond to a thing or consider any suggestions. You do get auto response and that's it. Random release of characters that nobody cares for and make zero sense always.