It's really frustrating when you reach out to customer service and they just want to give you the same instructions to the issue you are having. I can not access my past rewards because when I ask to get a code, I never receive it. There is nowhere in the app to actually file a complaint on the service that the agent gave me. I am frustrated beyond. And now that I said something, I will probably be kicked off the site. Great way to do business. It's a $25.00 gift card. Not like it's $1.00