It is one of those things that if you ever need help, you won't get any. The whole system is designed to discourage you from seeking help, aka trying to actually reach out to someone). I have been double charged, both the app and the hotel charged me for my stay. When going through the "help" part of the app it constantly tells you that you can only ask for assistance through the app, but there is not even an actual mechanism to do so, they just offer a series useless FAQ. I have a legit problem, which should be easy to identify and solve; however I have to waste my time trying figure out who on Earth I need to talk too just because they are too lazy to actually build a customer service system. As pointed out by others here, the prices are pretty average. Thus, any other app might actually be a better option if you need assistance. For example, I have used *another app that I wont name so it doesnt look like I am trying to adversite them* before, and had some trouble, very frustrating but I was able to reach out to an actual human that was helpful.