It's really a mixed bag. I have had great purchases. I have had HORRIBLE purchases. Usually arbitration is fair. But. I had a significant problem and escalated the problem through arbitration and the next level and they offered me $15 on a $700 order. It wasn't until I got my credit card company involved that they paid them 9 months later. It worked in my favor but it was a horrible gaslit experience and I haven't bought anything since. Be very careful. Pay with a credit card.