I used to think that I liked HP ,, but this App had been a nightmare and now my new printer is becoming one as well!!! It has cost me so much time!! It is unbelievable how many hours I have wound up spending fighting to just get something printed!! Considering other options at this point. They also took my money when I went to pay for an extended warranty . The page started to load after I paid and then popped up saying there was an error!!! So, it took my money and charged me , but it did not extend my warranty. It has never shown that I paid . So now my warranty is about to expire. I tried using the automated assistant or whatever..To Explain What Happened..And That Is A Joke!!! So I guess I will be wasting more time sitting on the phone having to call them and try to explain all of this mess to them. Very aggravating.!! To say the least!!!