I have been on the phone holding to talk to someone for over an hour.... I tried the chat last night... I can't access the mail box on the app... It says I am not connected to the trip that I have a confirmation for.... I tried to cancel the trip after no response from the host and I received an oops message... I can see that the booking is no longer under my trips icon but have no confirmation number to prove cancellation.... I have not received an email to confirm cancellation either...