Terrible customer service. Cancelled my premium sub before it was supposed to convert into something paid - have been charged for 4 months since then despite having cancelled the subscription - I've spoke with 3 reps, and spent about 2 hours trying to fix THEIR TECH PROBLEM - and was just told that they can't offer refunds on a digital service that I cancelled...right...that makes sense. Never supporting fitbit again - at this point they're just stealing my money and saying they can't do anything about it..