4 months ago I would have rated Betterment 4-5 stars. Now not so much because I am getting the "lovely" slow as molasses experience from support. I have been locked out of my account since November. I get replies from support up until I submit the verification proof and then never hear from any support until I bother them a bunch and someone new tells me to submit verification. At this point, I just want my money back and find a better place to do investing. Very frustrating.