This is one of the worst apps I have ever used. Password needs to be reset almost every other time I log in. If fails to connect and disconnects often. It always has to verify my identity by sending a text even though it says they will remember my device after the first verification. I constinently have to reactivate my devices. I've never once be able to log in & pay my bill without issues. It's total frustration every month. 1 year later and app still horrible. So hard just to pay the bill.