Tried to deposit money to fiat account. They need a statement before actually depositing. I explicit told them I cannot produce it unit the end of the month. No help from the chat. At the end of the month when I can finally produce the statement they cancel my deposit saying they didn't hear from me. They took the 500 stake in a day NO PROBLEM. Don't download until they figure their system out. For their chat, sometimes it's 15 min response . Sometimes it's 5-6 hrs . You start over EVERYTIME