Updating my review based on customer service. I was finally "escalated " to a manager. Provided them with info requested and legitimate arguments for my case. Shocker! 3 weeks later and I did not receive a return response. I stand by my terrible customer service rating. Great app if you do not have issues, but if you require customer service they end up just ignoring you if it's not an easy fix problem and the "copy and paste" response does not work. Managers just as unprofessional!