Stay away! Thermostat is pretty but the software is lacking and customer service is horrific. I have been waiting for a refund for over 2 months. Calls to resolve my problem took over 3 hours each with multiple calls needed. Software wise, they care 0% for UK users as the uk-only hot water functionality is only at 30' intervals and not accessible via smart assistants. Go with hive, I regret going with nest and will NEVER buy nest again.