The game itself is a great game but has a very important big issue:Customer service is awful. I got hacked 4 months ago and after requesting to get my account back 5 times, all the times they say they can't give it back, so basically I lost all my progress in one day (this includes the characters I pulled, the things I farmed, the money I spent on it and my time are gone). I wrote another review 2 months ago talking about this issue, but seems like they deleted it so I'm posting a review again.