No customer service, no help. It seems they purposely hide your account number so you can't transfer money out of their account. I called to see if they could help me over the phone. I was old hold 2 times the first call I was on hold for 34 minutes. The second call I was on hold for 40 minutes before they disconnected me. I called fidelity and got a human within 4 minutes. Avoid this company.