Good luck if you purchase anything on this app!! It's meant to protect the seller so they can get their percentage. If you buy something it yours..like it or not. There is NO CUSTOMER SERVICE NUMBER. What happens is you message them with your complaint, they message you back. Of course their decisions are with the seller..! My wife an I deleted the app. Buy the way sellers seldom mail item within time frame If you dispute a buy Mercari blocks you from the seller preventing a negative review