Care coordinators take forever to answer, causing delays in care. The providers for medication management are very nice though. Cerebral has issues shipping medications to certain states & didn't tell customers, resulting in running out of medication and withdrawals that almost cost me a job. I had to sit on hold for 45 mins just to speak with someone about my medication not arriving, only to be told they can't ship them anymore. I've had so manu issues with them that I finally gave up. TERRIBLE