It's a lot of work to get through the app and do anything. Even pointless tasks. It makes me want nothing to do with my taxes, despite the $8k return the tax pro managed to get. It feels like this app should be fully tax pro side, or redesigned with customer use in mind while limiting the redundancies. Having them tell me a code, just to put said code in on the same page is just silly. They verify my identity so much, that it feels more at risk. TL;DR: Tax pros are awesome, app is bad/dangerous.