Why is the support team not doing there job I have 1 question and for some reason they just aren't helping me my account keeps getting a dns error I try asking them what to do and I get nothing and on top of that 1 week ago sony renews my 1 year playstation plus which is almost $100 and I can't even put it to use because I can't access any online features sony is a joke and I don't understand why there support team can't do there job correctly and help support there customers unbelievable