I ordered a ride that was 10 min away, as soon as I hit confirm it changed to 20 min away & immediately I went to cancel but would've been charged $6.25 even though the driver hadn't moved. I was late for work. I couldn't find a way to contact support. After work the app, for FIFTEEN MINUTES, said connecting to a driver. I uninstalled the app and found a different way home. 20 minutes later I got a call from a driver saying they'd arrived. I'm sure I'll be charged for a ride that never connected