The restaurant couldn't find my order when I got there. They said they could still make it but that I'd have to pay. I had to go off to the side and figure out what number to call to try to get this situation rectified since they couldn't provide me with that and neither could this app. Google was more help than they were. Anyway the BK customer service line would only refund me, not facilitate a way for the restaurant to receive my order properly so they could actually make my food.