I have had major trouble with the app. I've called T-Mobile numerous times, talked to employees and thought I would get an answer(s) I have went to the stores. Numerous locations with that said. The outcome is still not receiving the answers I need. I won't speak on behalf of others, but no one deserves this & the issues. I would just like to speak to the individual that will give me the answers I need. Honestly, Thank you so much. Stephanie