Just a few days before my trip I get an email for a partial refund so I message the owner/host to see why and he said he had to cancel my reservation because of an emergency. He only gave me a partial refund. I have contacted Vrbo by phone 3 times to be put on hold for nearly an hour each time only for them to say they can't get ahold of the owner and can't process my refund or book another place until they get ahold of him. We are on day 3 and still nothing.