Everything was OK, I moved changed my address on here and my sons accounts and now the card won't unlock. They tell me I have to have proof where I live, I uploaded it. Got a message yesterday saying it was fixed tried to unlock card today and it's still locked. They didn't care that it was a snow storm and I needed gas nothing was stranded for a couple hours. I have never did anything illegal but the ones that do theirs is ok and working smdh Update ... 2/23/22- no help still