I had been using this app for 6 years with no problem, only texting my family and using it for a few online services. Then it suddenly discontinued my account with a "terms of service" violation - no warning, no explanation, nothing. I have never spammed anyone or done anything to violate the service, but when I contacted them they said they cannot verify the problem and cannot reinstate the account under any circumstances. Now it will not even let me create a new phone number. And their "online chat" based customer service does not help at all, just forwards you to useless online articles. This is not a reliable service if they will just cancel normal users' accounts with no recourse. I strongly recommend finding another alternative.