Absolute garbage of an app if you are doing anything other than booking travel. If you had to cancel a trip and had insurance might as well kiss that money goodbye, you will not get it back. This app will give you the run around, if you try to redeem credit it will give you an error and tell you to redeem you have to call in, there are no real people and the automated system will hang up on you and the agents will claim there is nothing they can do. Expedia and this app are a complete scam.