I'm recovering from a surgery and I had been unable to get downstairs for the two deliveries. I had put delivery instructions stating to bring the box upstairs in the back and leave it outside of the back door where I could retrieve it. This didn't happen twice. I never received any food from this company. I called after the first time and explain the situation. They said they would make sure it was taken care of and they did not. I'm never going to use this service again.