For the past week I haven't been able to use Instagram on one of my accounts. It won't refresh at all and I can't post or send messages to friends, none of the features are working. I submitted a help report and heard back nothing. I'm extremely frustrated, I've had this account for years and now I can't access it for no reason. By far the worst support, because there is none. There's no way to get in contact with support through the app and none of my requests go through.