Less than 1 star. They appear to lack customer relations. I have yet to receive information on why my account is "locked or suspended." I only found this after a forced sign out. No contact from Zoom at all. Their appeal process confirmed receipt of appeal with no additional information on expected turn around. As a person who has been stalked and harrassed in Zoom i find it troublesome that my harrasser(s) were able to violate the ToS, accusee of doing so, and i lack the means to address it.