Online Customer Service has been more than difficult. Over charging service fees without notice or any information. Chat options do not work and are directed to service phone number. "Take a ticket and wait in line" after 20mins called back just to be put on hold and transferred, then hung up on. Call back and "take ticket, wait in line" wait again just to be told they cant help me online and I have to go to local branch. Local Branch lucky fixes all issues when looking into the problem.