Update:after nearly 3 months and multiple emails with tech help,none of which was helpful,app appears to be fully functional as of today. Installed free version in September. Worked fine until early December. Stopped updating on a regular basis. Then stopped working. Costumer service only gave help suggestions already listed in the FAQs guide. Tried them all. Even though problem isn't solved, they have delcared that it is. Currently it works sporadically. Not dependable.