I had a death in my immediate family and I had to cancel my entire trip. after contacting the host and explaining everything, He refused to comp me or even try to help me. He refused to even let me change the date. He kept all my money (over $1,000) and refused to work with me at all or try to help. Just stole my money and went on his way. I will never even consider using airbnb again after this. It's ridiculous how hosts can just take your money and refuse to even let you change the dates!!