I am completely disgusted with their customer service and billing is atrocious! There's no excuse for any of this. In that regard there are no apologies I will accept. I will be contacting them for a full refund. UPDATE: Just as I expected. I made it clear I don't even accept apologies because there's no excuse for this and what is the first thing they do? Come in with a useless apology. AN APOLOGY IS WHAT HAPPENS WHEN SOMEONE CANNOT TAKE RESPONSIBILITY