Intead of talking about how awesome and convenient lazada is, id talk more about the cons or areas i would like for them to improve 1. Customer service and assistance, difficult to have an item returned 2. couriers refuse to deliver to some areas 3. I would really really appreciate it if you can do "cash-on-pick-up" at LBC because a good number of people prefer to pick up the item at their own convenience. 4. Free shipping is not FREE. Its bait 5. Couriers refuse to attempt 2nd delivery