Let me start off with saying Hilton Honors is a great app. Hilton has great location in every city. But my last experience was horrible. I booked a room in Los Angeles California an expected to have it upon arrival with my wife, one year old daughter an elderly uncle. It was a business/trip. Well, we received a cancelation that the room we booked wasn't available. We drove 4hrs to only get there to be sitting at a random store without a room. MY 1 YEAR OLD DAUGHTER SLEPT IN A CAR.