Horrible support, they don't answer any questions, they takes about 2 months to give an unacceptable answer that doesn't answer anything, they ask many times to confirm you ID, and when you do that, they still don't answer or support. I requested physical card 2 months ago and it's still not delivered and support doesn't answer where is the card, how to track. And they always ask to get in touch via in app support, but there is no support inside the app. All u can do is use the bot.