Been contacting them (in multiple ways, too!) for an ENTIRE year and a half, since September of 2020. Won't help me or even reply to me AT ALL, when all I want is to play the game. Worst, most terrible customer service, feedback, etc. EVER. Would not recommend anyone to bother starting an account in this game. THEY WILL IGNORE YOU AND NOT HELP YOU. EDIT: It's been more than 1 week. I have given them the info they asked for and still nothing, no further response outside of to my review!!