call back in 4 hours never happened, waiting again and being told to keep holding, now trying this app and still not able to make contact, Can't make contact . Our flight was canceled three times due to weather, was told at American Airlines airport counter that I had to call. I can't get any answer trying all the ways they say to connect with a representative. Poor business practices for American Airlines would discourage further travel with this airlines . customers experiencing frustration with American airlines. Wondering if American Airlines will stay in business?