In the beginning, I loved Mecari; buyer & seller & highly recommended. However, lack of customer service & difficulty in getting assistance has ruined Mecari for me. I've experienced above enough times to realize it's a real issue. Abridged Ex.: bought futon mattress & received wrong 1; Seller unresponsive, unprofessional; cost me time & $ to return; once returned, ship right one, instead told my correct order was sold; etc, etc. Contacted Mercari throughout & got NO help; only frustration.