Absolute joke. The Credit Karma Tax website quote: "it's the same tax filing service loved by millions, just a new name." That's just a lie. This requires installation of an app, a crazy logon process, a supposed way to use browser that fails on Chromebook... just a complete disaster of a product vs. the past. It used to work. It was good. Now it's a UX nightmare. Just say no. Edit: no need for a ticket when can't sign-up w/o app. If taxes were that easy I'd use TurboTax free which has web.