This is the only place I have ever known where they can never help you. I called green dot because my card was lost I wanted to send myself money. Simple enough yeah right. They locked my card although I asked them not to. They said send money p to p I did now after buying another card to do that but now since it's not personalized card you can't get into the account so now I have two cards that are simply useless while green dot enjoys my paycheck. I had direct deposit and will be paid again