Forced to change my username then locked out. Tech support said they needed access to both my mobile and laptop. I complained because they should NEVER ask for that, especially because they record it. Then I had to stop the Tech from clearing EVERYTHING. not just the cache and browsing... he was about to clear EVERYTHING including all saved passwords. Turns out, he didn't need access to any of it. And now web version crashes when I try to make a payment. Feeling like this was a big mistake!