I needed help with an unapproved transaction. Called the call center and they no longer give help over the phone but they did provide a website one can go to. That's the Microsoft help center, so I went there readied a chat for miscrosoft support, got the confirmation number, email etc But when I went to the chat on the next browser it says I am not the owner of the case. Making me unable to chat about my own case. I am very displeased with this.