Worst travel booking site. I have been using Makemytrip since last 4-5 years but never ever required to call the customer care. But recently my flight needs to be cancelled due to covid and for that I contacted the support. It took 25 min to get to the support executive I can understand due to covid. But the real pain begins now. The first revert I got after raising the request is 7 days and that too just a robotic response after 5 mails. Its been 4 weeks and I am still waiting for resolution.