What a nightmare! Do not use this app. I booked a Hotwire Hot Rate hotel for two nights, prepaid, and it was completely disgusting! It was full of roaches! I left immediately and went to another hotel. Hotwire's only customer service is through text. They didn't get back to me until 3 in the morning! Are you kidding me?!?!? They didn't help me. Never again!! Money down the drain.