I have been playing for 6 years. On 2/4/2021 my entire progress was erased. 7 emails later and 4 live chats and they still have not restored my progress. I do not understand why I am not able to log in with my email address as I have been doing since March 2021. Please note if Facebook disables your account Playitka claims they can not link you to your game with out Facebook even though I have been playing for a year without Facebook