AirBnB is a middleman. They are convenient for host and guest to connect but beyond this, utterly useless and unhelpful. With no compassion or empathy for a guest that us experiencing issues with the stay and the host, customer service hardly describes what one will receive. Do not use this service. Other hotels and travel agencies will go above and beyond every time to ensure a safe, clean, and rat free stay. AirBnB will not.