5 star shopper 99% of the time but one customer can bring you down to 4.8 stars and they call that average? Decreases batches you can see and all the new shoppers get the great orders. Plus, customer care takes so long to resolve simple issues that the app takes away an order when you're out for delivery finally and the reason is "you took too long" and we can't rush the agent. But then we have a carload of groceries to return and barely compensated and we lose the good tip.