I am a customer of Novo Bank. I chose this bank for business because it was highly recommended. I never had an issue until today. There is no one to assist when you are locked out of your online banking. You must submit an email, which I did, but it only sends back an automatic robo all response. I am not able to get any money or access my online banking. This is a big issue with me especially when it's my business account. Ten emails out not one response back to help solve the issue.