Very bad and not helpful. Had purchased tickets for an event was about $200 (my girl) we nvr received confirmation email or through mobile. I customer service asking them if they can send us an email of our tickets. They said we don't have any record of our email or mobile number and debit card number. Which was weird because in my gf bank statement it shows the charge. We even bought the protection and that didn't work. Even went to the event personally and they said the same thing norecord