I have the kangaroo complete plan and it shows up on my app but they're trying to say I don't have and my house got broken into on 1/20/22 they did call the police for the monitoring but they refuse to repair the window that got broken they made me spend another $23 on another planned because they cannot find my kangaroo complete plan even though I've sent them proof of it they are incompetent at understanding English they barely answer the phone customer service I would not recommend this to