Horrible experience and will never use Alaska airlines again. Customer service is hard to get ahold of, flights are canceled day after day and Alaska will not accommodate a hotel. Called to be put on standby for a sooner flight and they won't put us on standby. Customer Service representative tried to say that was only for employees. They have me on a flight but put my 3 and 4 year old on standby like they could fly by themselves. What a joke.