This site has multiple problems. First, it goes out of its way to brag about its supposed cutting edge technology that filters out scammers and bots. Yet the overwhelming number of matches I get are fakes. They come in two flavors: Either a smile only (any unpaid member can send those) from a bio with only one pic, and a random geographical location somewhere in the country, but certainly way out of my search radius. And the user's name will be a spelled out gmail address, such as "emailmeatlovelywomanatgmaildotcom", which is done this way to circumvent the bot detection process. The second flavor is in the 10 daily matches I receive. Most do not have any pics uploaded to their bios. I have learned to click on the button that says "request a photo". If a pic isn't posted in 24 hours, I delete the match, which is almost every time. It is a regular occurrence now that 9 or 10 out of the 10 matches per day will not have a pic posted. Most of the bio info isn't filled out either, leading me to believe that these are more fake bios. And most of the other bios only have one pic uploaded. ES should update their bio posting rules to require at least two pics, and eliminate the ability for non paying members to send smiles. This has not been done to date, probably to artificially inflate the appearance of members on the site, when the real number of paid and verified bios is much smaller. Furthermore, the mobile app is full of bugs. The "What If" section is only accessible on the mobile app, and not on the desktop version. It does not remove matches that I try to remove, as they continue to show up. And if you want to get through a suggested list of matches and send a smile, the list will reset to the first match that you already viewed. So in trying to view your potential matches, you may wind up sending a smile to a person multiple times. That makes you, the paid member, seem like a bot or a creep. I am not interested in the generic "we strive for the highest quality of matches blah blah blah" response from the development team. The developers need to significantly overhaul their filters to keep bots and scammers away. And they need to work the bugs out of their mobile app. I will be requesting a full refund for my 6 month purchase, and if the developers push back on that request, I will dispute the charge with my credit card company. The service does not work as advertised, plain and simple.