I lost my Gubi and Crypron for no reason...after spending quite a bit on this game it is very upsetting. After constant issues my Gubi and Crypton dissappeared so I requested some refunds. My account was then punished for the $80 in chargebacks. When I reached out for help the dev team stated it would cost $300 to get my sale and VIP points back. I'd honestly recommend not spending a dollar on this game unless serious changes are made by the Dev Team.