Balance is still at 0 and it seems they have bots now making 5 star reviews to cover all the 1 stars they have been getting the last week from this new update. I still have kot heard back from escalating my issue with customer service. I was informed I would be receiving a follow up email on my issue and have yet to receive any correspondence. I have waited the proposed 72 hours to update and still nothing. 0 STARS FOR ME !!