Today afternoon Frb,26 2022 I had a so much disappointment at my area cinnabon location which is Los cerritos mall inside even I got a reward which I couldn't reedeem and my friend also ask cashier and she even didn't know the reward rule she said 2 purchases of drink is not working on get 4 small cinnabon bite which is welcome reward. I understand some busy time is not proper for new customer explaining but there's no one behind us and we aren't know how to use reward rule.