I went through all the prompts to select my flights and book my trip. When I swiped to pay there was a long processing time then a message that said "Oops, something went wrong" and prompted me to close without any booking information or confirmation of my flights. When I tried to contact customer service I couldn't because without a confirmed trip you cannot. I received no emails re: my trip BUT my card was charged for my nonexistent trip. Never again. UNACCEPTABLE!!!