Well since I can't reply to their response. I lost access to the email associated with the account. Provided customer service with all requested including a copy of the previous transfer to the same ICCU bank acct, all my pertinent info, created a new acct with all the same info EXCEPT phone number and email because I no longer have access d/t job loss and was told there was nothing more they could do. The money will sit in the acct for a time then be absorbed as abandoned funds = stolen money The response received is the same I have read for many, many reviews. I have received invitations to keep case # 37860566 open but that would require me going back into your disreputable app and company, which I will NOT do. Until my funds of $450 are deposited into the original Idaho Central Credit Union Account associated with the original CashApp account, to which a previous deposit was made, I will continue to post negative reviews to every location I can find.