this has to be the worst company to deal with. I used them for my turbo tax refund advance. it's been a complete nightmare. customer service reps Are clueless, ask for a supervisor and just get hung up on. after FINALLY getting my digital card activated, and used half of my funds, they suddenly lock my account and refuse to tell me why. I send all required documents and still told I have to wait for an email from another department that only works through email!!! still waiting after 8 days!