Why you people are maintaing the chargeble call for the customers care also. We have to pay 3/Rs per minute on chargeable call. If a toll number exist then it will be a great help for customer's who can call you without prepaid balance & can resolve there problems of kotak bank these Call Charges are to high to make a call & get the help. In this Modern world atleast we can have customer care support from Twitter, WhatsApp, Facebook, Instagra..know to reduce the call charges burden to customers