I booked the ticket online not through the app and as soon as I had booked the flight I thought it was strange that I received a call from their customer service agent but then I saw two seperate charges to my bank account they tried to give me the run around for my refund all they did was give me 50% back which is charge me only $39.00 but they never clarified how much the taxes were, then I saw in their terms of service they were probably trying to charge me for assisted booking I think.