Was very happy and used the service frequently. One trip, I couldn't find my driver's license (which is required). I told him I was looking for it and he left without leaving the order. I called customer service they said it won't post to your account, 5 business days later it was still there. GoPuff advised me to file a claim with my card company. GoPuff told the card company it was a legitimate purchase. The fact that my drivers license was not scanned proves I didn't receive it.