Absolutely no customer service help via app & Affirm website. I purchased a vhs to dvd recorder from Family VCR and paid through Affirm and received nothing but 2 blank dvd's and can't get a response from Family VCR. Affirm app and website offers absolutely no assistance. It's easy to get Affirm to take my payments but impossible to get any help from them. I was robbed by Family VCR and Affirm aided and abetted them. Affirm might as well had been their accomplices. Avoid Affim at all cost.