It's just as big a rip off as Jackson Hewitt or h&r block. They all charge more then what they are worth. I can never get my Previous years tax returns. I have to make a new account every time I want to see something about my taxes. And last year they screwed up my state taxes and I still haven't received them. This year they claimed an earned tax credit and now the irs is holding my taxes. DO NOT USE THIS SERVICE. YET AGAIN I HAVE BEEN DONE OVER BY THEM.