App doesn't work. It's directing me to the new version but I have the latest version. Customer service is non-existent. Still waiting on some redemptions from a few years ago as well as a replacement card from almost 2 years ago. I write emails and call to leave messages but nobody ever gets back to me and my fellow collector buddies all have the same experiences. Will change my rating once I see improvement but so far I haven't seen any positive change to show they care about their customers.