Playback doesn't work on anything, not the browser, not the app, not on roku or firestick. I read somewhere a replicated account caused that issue for them. Well... good luck getting support. Hold for 20 mins. " do to technical difficulties we're unable to answer your call. Call us back at a later time. " ivr ends the call. They should have a remote hiring post on indeed if they are short staffed. Don't pay for this service.