I love this game. I haven't missed a day in over a year. Unfortunately I had to reset my phone and now I cannot log into my account. It opens a brand new account. After many conversations with support, they still have no answers that help me. They say my original account is still active but give me no solutions to get back into it. You chat with a new person every couple of hours (which is usually how long or longer for them to get back to you) and the next person has the same solution.