Terrible customer service. There are only options to "select from" to explain what went wrong. No phone or even email. They are obviously trying to dodge all complaints. I had other problems before, today was missing item on food and I tried to use contact Uber driver option but never got the callback. The best I could do was request refund for food (supposedly in 3 days): so now I am short on food and money until refund and need to pay delivery fee again if I want it.