1of2 posts rest on trustpilot Writing this on behalf of my boyfriend. He is the one that set up the arrangements for a stay to celebrate my nieces' birthday. Well, got COVID, so can't travel. We figured we'd cancel our stay because it was so unexpected. You'd think it would be alright. And were we wrong. My boyfriend spent HOURS trying to communicate through the app, to get some help. It even got to the point that they wanted to see verification of the COVID test, like a letter and such.