This same problem of not converting coins into cash is getting reduculious and NOW, I've lost over 3000 points because this app just doesn't want to issue me my earned rewards. I've emailed support several times now and yet no response and nothing is fix nor am I awarded the missing 3000 something coins I was ripped off. I don't understand I used to love this app but since I last cashed out like my 4th cashout it stop giving me what I earned, stop converting the coins to cash and no response.