Surge prices are disgusting ($25 to go 5km down the road at 9am), drivers continuously cancel rides for no reason, and the absolute lack of customer support is maddening. There is no live chat, no readily available email address, and the only support line they provide by phone is for drivers, not riders. Also, if a ride is cancelled it can take them 24hrs+ to refund the hold placed on your account. Absolutely disgraceful treatment of the people who use your service, try some accountability.