Update 2-22-22 still no answer.. 1 star now. Wish they would answer!! Update - 1-21-22 still no answer from cust svc. -2 stars now!! Update 12-19-2021 - one of the games does not show installed and so I can't get points. Sent a request to the help desk on 12-9. Still no response. Have sent another message on the 14th but still nothing.. Took one star away for lack of customer service.