The app regularly fails to show details and pictures of the garments when you click on the photo. I often have to put the item into my cart and then close the app and reopen it and go to my cart to actually see the details of the item. Also, Thred Up in general has been a major let down and has not been honest in it's processing times. They have had my Clean out kit for 4 MONTHS and have yet to process it. I'm done with them.