Well, I hate the app a little less than I used to. It went from 1 to 2 stars. Load time is better. I'm not sure it uses any less battery power. It's useless if it doesn't save battery since I have unlimited data on my phone, so data isn't an issue. Unfortunately it's the only way to chat with customer service. After chat, I uninstalled a 3rd time. I will install it again only when I need to chat with customer service.