No actual customer support exists here. I only use tiktok for watching videos and sending them to the fiancée while she's at work. For some reason I lost my "share to DMs" for videos and been trying to contact tiktok support for 3 days now. The 1 reply I got, they said new rules about "if you are under the age of 16 you can't send DMs anymore", which isn't the problem I have as I'm still able to send DMs, just can't hit the share to DMs button as it no longer exists on the app. 0/5 stars