I want to know how to remove this app completely (as well as all Verizon apps) since I switched to another carrier. I am only getting the option to disable instead of uninstall. I brought my own phone (BYOD) and changed from a previous carrier to Verizon. I did not purchase my phone/device from Verizon so I do not understand why I am unable to uninstall Verizon apps and get rid of the Verizon start up screen, cloud, vzw service agent etc, even after a factory reset--they are all still there.