I use this app because it's the only one the washing machines take. Overall it does what it needs to do however if you forget your password you're out of luck. It will send you a password reset text message with a link to download the app. Already have the app? Oh well create a new account and forget about all the money in the account you can't log into anymore. If you keep trying you'll just be stuck on a loop getting links to download the app but not to reset your password.