I have emailed before and never received a response. 1. When the app was changed I received an email stating that the $25 gift card in my old Staek and Shake account would be transferred. It has not been. 2. The app does not even transmit info about orders to the store. I waited 40 minutes on an order with 2 meals that never went through. 3. Today I recieved an email stating that there is a birthday meal as an award. There is not. Would love to have my unspent $25 back as well as my time.