Lyft wasted my time, caused me to miss an appointment and then charged me 5 dollars: Used Lyft to get to an important appointment; deciding to pay over public transportation for ease of mind. A driver that was said to be "3 min away" drove in the opposite direction for 15 minutes. I cancelled and ordered another. That driver was 10+ min away - there was no way I'd make my appointment on time and I had to cancel the appointment. I cancelled the ride, and Lyft charged me 5 dollars.