Absolutely horrible. The app's slogan should be " Bolt: Our drivers waste your time by cancelling " Nothing annoys me more than when greedy drivers just accept jobs they cannot complete. You need to sort this out. It's even caused me to be late although I've dedicated enough time... One driver cancelled after 10 minutes of driving on the opposite direction of where I was. The other cancelled after "finishing a job nearby" I've had it. I'll never recommend the app. Jesus Christ.