Update: Have had an audiobook Hold since 12/2020...finally became available 01/2022...when I tried to borrow/download it, I could/can only Save For Later or Hold(??) I've sent ?? to CLOUD as well as my library...only reply from CLOUD=fixed the problem...NOT! My library has contacted me several times but acknowledges that nothing has worked through/for them either. I use HOOPLA also but don't like that you can only borrow 5 books per month. Are we children? I may borrow more than that in a week??