It was perfect before the update. Now it does not ring at all and my incoming calls are declined. I followed the troubleshooting advice and it worked for a few hours then back to the same. I have tried it on my Samsung Galaxy Note9 phone and my Apple IPad. On the pad it only works if it is the only window open. Otherwise my calls are declined. This is unacceptable for a business app. We depend on it to be there for customers and each other. The worst part is being unable to get human help.