We have experienced printing issues for a year and half, only resolved once immediately by a lady technician support Katrina in December 2021. In January 2022 almost every week have connection issues with print via HP Smart app. I have been calling up support but none of them solved the issue. More frustrating twice I was told to be called back next day 10am when they start working, but neither of the male technicians called me back and one of them is Avan whom I talked to yesterday on 8/2/22.