It's fun until something goes wrong. Den mates that spend more get their issues resolved fast. It took me a week to get a response and it's been 2 months and many excuses. I lost rewards that I earned and gems because cloud save isn't working. A den mate was unable to play an event due to game glitch, which happens a lot, and they gave him all rewards. They even asked for a screenshot of my last receipt even though my issue has nothing to do with a purchase. I guess to see if I'm worth helping?