I hav used Uber for a long time. Friends have said it's not the same in the last year, but I'm loyal. This morning my 4:20-4:30AM driver called at 4:19, I confirmed I was on my way down, and he called again as I was navigating the stairs with luggage in hand at 4:24. I saw him drive away as I opened the door to my building 10 seconds later. I missed my flight. I will never use Uber again. And you should not either.