My girlfriend and I have used the app a couple times with no problems. However the last time we tried to book, we were discriminated against by one of their hosts because we have an ESA, which is directly contrary to their own policy. After submitting a discrimination ticket, nothing was done on our behalf. No apology from Airbnb, and as far as I know it, the host was not reprimanded and can still continue to discriminate people with assistance animals. Switching to VRBO.