I used to love Dr. On Demand. However my last experience with them was unsatisfactory. When a Doctor missed my appointment it wasn't a big deal, but when I miss my first appointment in 2 years of using their service they refused to give me some grace and lower their missed appointment fee. If that is all it was, I would be ok. Instead I got a run around and was given false information that had me waiting for 3 days and all the agent told me was "I will give this to the feedback team."