Can't import taxes from prior year. Spent a long time waiting to chat with a representative. Their response is that I have to wait. The app and website claimed it would take minutes. I let them know I had already waited hours. They said I would have to wait. I asked how long before it is "too long" and things aren't working. They said I can contact them any time. App doesn't work. Import doesn't work. Support is useless and rude.