Customer service refuses to converse with me and has cut the conversation 4 times Without even saying a word. What had happened was my grandmother cracked my screen on my phone. I accidentally purchased 50 chapters to a book I've already read. I wanted them to put the money back on my account so that I could put it towards a new book. If they couldn't have done that that was fine because it was my mistake. But to be so disrespectful as to not even say hello and just automatically disconnect...