I have never used a service that charges the customer with a hold for a service that they are 80% of the time incapable of providing due to the way you treat your drivers. Customers are trying to get a ride, and are then having to wait two to three days to be able to access the money you put on hold for a service you couldn't offer. Start by not stealing from your customers, then work on getting more Uber drivers back since they've taken them all. Ironic my lyft ride canceled while leaving this