The app seems like it is intentionally developed to be extremely difficult to withdraw money. You have to send a picture of a state issued ID, a picture of your debit card, and sometimes even a picture of a blank check or provide your account and routing number. Then after a couple days somebody will send you an email saying it wasn't sufficient. I have tried contacting customer service before but to no avail. Overall game play could be better too. Rooms are typically empty.