Very disappointed with vrbo, they are not fair to owners as they are with guests. A guest left false negative review; I ask Vrbo to take it down but they refused. I called customer service the 1st agent( Alby) claimed the guest didn't lie which clearly he did by saying "I canceled on him 4pm day of check in" which I did before the day of check in. And the 2nd agent( Stacy) was unprofessional she had rap music playing in the background and she hung up the phone up on us.