They really don't give up nor do they read the actual reviews If the developer READ before they fired off a respinse, they'd know that the problem is the rake one picture a receipt at a time design. P.S. I'm a ProAdvisor (at least until this year is over - I'm migrating my clients off QuickBooks). Poor customer service starts with people who don't listen and continues with sky high prices andthe slowest web response I have ever seen.