When Paramount began last year I used the CBS app to sign up. I only used CBS free access & didn't have an acct with them. My first year of service is ending. I want to change my plan. When I try to access my acct with Paramount app I get an in-app message that says I have to use the ACCT I signed through. Now I can't access my account with Paramount. I,ve tried contact through the app,email,& calling...no help. How is it possible to not control my acct in the app & still get charged for it!!!