Not only did they ignore me for weeks after claiming they'd try to help me, they eventually sent a brief message, saying they wouldn't prescribe me any new meds, despite my last meds having bad side effects which I made them aware of, and assured me they'd cancel my account. I decided to email them a cancel request to be safe and never heard back. 8 days after that they tried billing me, never responded to my cancellation request, and tried continuing my service. Opposite of personalized.