Help/support is slow if ever to respond and then usually not helpful at all. Issues with game glitches. Player to player communication is cumbersome. Playing is non-intuitive at times with rules being set other gamers. PvP, with potentially significant loss of resources, happens without your consent. Game has some nice design, but is repetitive & often has little direction on how to do things in' game & figuring them out can be counter-intuitive & not fun!