Airbnb has terrible service outsourced in India. Dealing with uneducated people who can't comprehend basic logical concepts. I was just blackmailed by them today for a guest that wanted a full refund on the day of their check in. Airbnb told me to take the loss and move on or still take the loss while they penalize me and give me an automatic 1 star. I presented clear evidence the house was clean, the only foot they stood on was saying I didn't update the photo for the new sofa I just replaced!