WARNING -- NEVER EVER USE THE CHAT APP TO TRY TO ACTIVATE A NEW PHONE. THE FOREIGNERS WITH HEAVY ACCENTS WILL SCREW IT UP AND YOU WILL SPEND HOURS ON THE PHONE WITH VERIZON TO TRY TO GET YOUR SIGN PROBLEMS CORRECTED, OR DOWNLOAD YOUR BACKUP DATA FROM THE VERIZON CLOUD. I MADE THE MISTAKE OF USING THE CHAT APP AND IT TURNED INTO A DISASTER