Always sides with buyers during disputes. Leaves sellers with damaged items or victims of scams. 'Seller protection' is a lie and they will deny it every time and find a way to blame the seller to escape liability. Edit (response to response): They respond like they aren't aware of the issue; however this issue was escalated twice to their support team and they continued to deny responsibility and blamed me . They are just trying to clean up their reviews they don't offer any new solution.