They oversold a suite. We paid for 5 tickets and when we got to the gate, only one worked. We had to go to will call and since Ball Arena doesn't recognize Vivid as a seller ( they're 3rd party), they only had 4 tickets since mine had been scanned. After about 30 minutes, a very nice customer service agent walked us through the scanner. When we got to the suite, they had sold multiple of the same seat. It was standing room only in a suite. All of this after 30% hidden pandemic credit charge. Bad