Customer service can only say sorry and keep on waiting. Horrible experience. It took a day and a half to get the money to leave my account, to an address I already transfered to before. When asked whats the issue, I was told to wait, again to wait, and again sorry, please wait, I think you get the picture. No explanation was given to me, as an "investigation" was on a way for hours and hours, and I still have no answer. Once funds finally left, I did not get funds for hours without explanation.