Absolutely horrible. This seems to be the place for me. I had some issues with my taxes. Taxes I talked to five different tax people. Three of them hung up on me because they didn't know what they were doing or could barely speak English. My taxes were significantly lower this year so I think something funny happened. Next year I will be choosing a new service. They forced me to buy the TurboTax institute when I didn't want to. Because they said someone could keep my taxes if I didn't pay it.