For PC use I just generally find it counterproductive to "download apps" if I'm not even on my phone or tablet. Why can't I just go to the website? In this particular case with medical issues it is beyond comprehension that there should be some arcane fiddly obstacle between you and your doctor. Plus I do not remember having this issue before about six months ago; maybe something has changed. Anyway it is useless enough that I am going to uninstall it and just use my other devices.