I subscribed years ago through email, was a premium VIP, but could not keep up with the subscriptions, and 'downgraded for now' I could access my site on my mobile phone, After I upgraded and backed up my phone, I was not able to retrieve it on my phone. I am my tree's administrator, but it was in my maiden name. The "app" was still on my phone but it defaults to my surname and not my maiden name, and started a brand new sit with my married name. I cannot retrieve my own sit on my phone