Been playing since launch. My phone recently broke & had to be repaired. Had to do a factory reset on it. I lost EVERYTHING in this game. Apparently if you don't have Facebook to link it to (I have no social media accounts of any kind) it won't save your game. It's just all gone. *EDIT* Contacted Jam City and they basically said since I don't have Facebook or the account at the top of the screen when you log in(which I can't get since my phone broke), it's completely lost. What a waste of years!