One day it just decided to quit ringing. Whether he called us or vice versa. Sometimes it would kick the calls, other times it would just ring on the callers end. Then when we did get through, you were lucky if both parties could hear each other. Usually we had to call the other person back several times to get through again. So we got rid of it. We loved the screenshot feature and it was great when it worked. But it became more hassle than not to even get ahold of people.