I only gave them 1 star because I could not give them ZERO stars!! There is ABSOLUTELY no communication with Customer Service!! I have sent multiple messages through their app and email messages, too... All you ever get is an automated response... I just want to cancel my account!! I asked them to skip three times and three times, they still delivered the water!! Instead of skipping my deliveries they Doubled it!!! I went from One delivery per month to TWO deliveries per month!!!