Biometrics and PIN NEVER work despite the settings being set correctly. You also ALWAYS have to enter your user ID, password, phone number and enroll in mobile banking everytime you try to log in! I had to enroll 7 times today alone! Simply put this is the worst banking app there is. Emailing the developer is a waste of time also because the email is usually deleted without being opened or read. Oh, it also resets itself and erases your User ID despite checking Save User ID & u have to reenroll