Since I retired, our income decreased considerably, so I qualified for the " FREE" E-file. Everything went smoothly, until it got rejected by both federal &state. They assured me they would help me fix a simple omitted form. FREE! But, in order to do that they had to upgrade me . $39.00 dollars it would cost. Fair enough I said. After submitting e filing again and just before I hit "send" they hit me with a charge of $122.00 dollars. I'm on a fixed income now, they are making... update, BILLIONS