I have played this game for about 3 years. Last night I was unable to get the game to load. I tried to load it diligently for 45 minutes. My shield went down and my keep was annihilated. 15 hours later and still game does not load. BUT, ability to buy a pack/ pay for resources does load. I sent a message to the developers and received a canned response to click the link and "ask for help." There is no ask for help section with the link. Looks like WB deleted my review I posted here last night.