My only experience was an attempt to purchase a JBL bluetooth speaker. They took my money then immediately canceled the order because the seller didn't meet specific criteria & may have been a scam. Okay, that's cool - appreciate you looking out for me, but why would they be allowed to sell (and you take my money) if they didn't meet all of your criteria? This is apparently an issue. Then it took you over 10 days to refund my money, which is unacceptable. If this transaction never should have happened, you never should have taken & held on to my money. Clearly you don't have the proper protocols in place.