After messaging customer service multiple times and receiving replies that were obviously "canned" standard replies that didn't even address my issue, making it very obvious that they didn't even read my emails; I FINALLY received a reply today that my issue of being unable to log into my Pro APP is a "known issue" with no time frame that it would be fixed. This took 5 or more emails to finally have someone read my email and actually address the problem. Terrible customer service. Fire them all!