MY ACTUAL RATE FOR TURBOTAX IS A NEGATIVE 1,000 LITERALLY. BEFORE I CAN BECOME A CUSTOMER TO ANYBODY I WANT TO KNOW AND LEARN SPECIFICS. THEY'RE AT TURBOTAX IT'S IMPOSSIBLE TO SPEAK TO HUMAN IF YOU'RE NOT A CUSTOMER YET THEY WANT TO FORCE YOU TO BE A CUSTOMER SO YOU GET A NEGATIVE 1,000 * 1,000 LITERALLY YOU WILL NEVER HAVE MY SERVICE YOU COULDN'T ANSWER MY QUESTIONS BECAUSE I DON'T WANT A MACHINE TELLING ME I WANT A HUMAN BEING TELLING ME SO APPARENTLY YOU'RE FAKE !!!!!!!