Update: 1 star now. I had to be at a very, very important meeting at 12:30. Set my pick up time for 12:15, as it was less than a 10 min drive (Its v cold where I live and can't walk outside) I ended up being connected with a driver over 20 minutes away FINALLY at 12pm. I was 30 minutes late to my meeting due to this. Uber is utterly incompetent and needs to be shut down. It also charges ridiculous amounts at seemingly random. If there's that much of a driver shortage, just shut down the app ffs.