no customer service at all. i used a promo link from another game to get rewards for it, did ALL the tasks listed and was not given my promotion. i followed to instructions to follow up w/ the devs for family island, however after nearly 2 hours of trying to get help i recieved 3 automated responses total, 1 email from their "support team" saying to use their live chat, went to the live chat and got 2 more auto replys and was left with no help after that (for 90+ mins). dont waste your time!