As a shopper this app is not user friendly. Due to this app, I am unable to complete my batch as it does not give me the option to refund or replace items easily causing me to stay longer at the store but instead it will keep requesting to take a picture. The app does not give me a list to actions so that I can do what I need to do and move on. And this is AFTER I have already communicated with the customer and the customer ALREADY chose replacement items that are available in store.