Horrendous experience. Been trying to access my account since early December. Basically created my account & then was locked out - now my phone number "isn't associated with an account" but when I try to sign up for a new one my "information is similar to another account" & told to log in. So this company I guess just is holding onto my passport & personal info. Customer Support has not been helpful at all as I cannot access the in app chat - been going back and forth since Jan for nothing.