HORRIBLE CUSTOMER SERVICE! WE WENT WITH ANOTHER COMPANY. EVERYONE IS SO SWEET AND NICE. HUBBY CALLED TO CANCEL SPECTRUM AND THIS MAN WAS RUDE, NASTY, AND JUST PLAIN MEAN! WE ONLY WENT ONLY WENT WITH THEM BECAUSE THEY WERE CHEAPER. WE WOULD RATHER PAY A LITTLE MORE FOR NICE PEOPLE ON THE PHONE AND ALSO THE VERY NICE INSTALLERS. WE ALSO GAVE THEM COFFEE AND DOUGHNUTS FOR COMING OUT ON A SNOW BLIZZARD DAY. SINCERELY, KATHARANKINGDOM AND CARL WALZ!!!