I turned off auto pay for my free trial and ancestry took mi ey out of my account anyways. When I called them the machine told me they were going to charge me a 25 dollar cancellation fee! I had to dig around Google to find another number to talk to a person. This service is o ly meant for people who already know alot of their family history. When I input the only names I know I get so many hints but no idea which one is related to my family. This is a virtually useless service that STEALS MONEY