Customer service is non existence. I was looking for a replacement for Coinbase for the same reason. After trying to link bank account through ACH with no luck I manually entered routing and account number. A process they say takes up to 5 days. After 5 days I create an email support ticket because there's not a number to call. Received a generic response that they received my ticket after submitting and nothing else. Finding most crypto platforms customer service is terrible.