I absolutely HATE this app and the subscription services associated with it. So I paid for Google nest aware...but I can't play any video from the incidents I'm alerted to, I just have to scroll until I get a Bigfoot in the woods like image with no information. It alerts me when there's a sound made...cannot hear the sound. No, for that friends you must subscribe to nest aware PLUS!!! Literally the biggest scam I've ever fallen victim to. I hate this company.