I have had nothing but trouble with this machine & its programs. Ive just spent about 2.5 HOURS trying to accommodate ots needs n demands. I cant even keep up with it! I have many other things i would prefer to than sit here tapping n shaking a phone that seems to me to be terminally ill. So im done. Its very likely a defective machine but do you think the owners havevoffered to send me a new one-- FREE OF CHARGE, just fir the effort ive spent n my time lost. Oh! Heck no! So Im done!