I purchased airline tickets and a car rental through Expedia. Unfortunately the tickets did not match my passport (last name). I called Expedia and spoke to a gentleman who explained to me the process of changing my tickets. He informed me to send a copy of my passport to the link provided via email from Expedia. I followed the instructions and the website explained the turnaround time was 48 hours and an agent would get back to me with further instructions on how to change the name of my airline tickets. I never received anything from Expedia. After NOT receiving my requested information I had to cancel my airline tickets as well as my car rental and forgo my whole vacation. I lost approximately $1000.00 due to a non response from Expedia. I have always purchased tickets through Expedia for all of my travels however, I will not be using Expedia ever again! When I cancelled my flight with Expedia I was not offered an apology nor was I offered any change in date of travel. I lost a lot money and a much needed vacation!! This was an absolute nightmare and will not be using your serviced in the future.