Wish there was 0 stars. I have had Verizon for 9 years. In 9 years I have never been able to sign in to the app without resetting password. I have also used the same password for 9 years. When I spoke to Verizon about an issue on my bill they fixed promptly the person on the phone said they personally had the same experience, had to reset password to log in every time. We both had a laugh at Verizons expense.