They never communicate, they'll bill your account late for reloads and cause multiple fees before even telling you there was an issue in the first place. So you find out the hard way your direct deposit didn't go through, because your account is suddenly negative and venmo is whining about not being able to successfully bill multiple payment methods you never authorized them to attempt in the first place. Owned by PayPal, and just as shady. Uninstalling the moment I get paid, card is cut up.