When the financial drain outweighs the game experience it no longer remains a positive experience! If you guys value a positive enjoyable game experience for people then you'll start focusing on and paying attention to the experience people are really having...the experience that everyone is complaining about! And repeating the same response for everyone's complaints....you call that customer support! You could at least have 3 or 4 responses you can copy/paste to make us think you give a ****