This company have not kept their promises of contact, get involved nor even help if you as a traveller (and even a host), are in need. Not even if your reservation is still on! If an amenity is not accurate in a listing, they just won't care or maybe worse than that, this people will deny, refuse and even blame you, for any problems you may have. It's insulting. Save yourself from this scam people. Seriously, invest your time and resources in something way better than AirBnB.