customer service is an absolute joke. do not spend real money in the game because it will suddenly start glitching, then coins and dragon tokens will start disappearing. when you contact customer service they will tell you how sorry they are about the problems you're having with the game, but will flat out tell you that they don't actually resolve problems or replace lost coins or anything else, even if you have screenshots and the exact date and time of the glitch along with what was lost.