Verizon has gone so far downhill. The higher cost was worth it before because of their great customer service. Now, I don't even know why I bother. The app is the worst offender. Charging me twice, failure to send ordered products and reps that say that it's my responsibility once I order said product for it to be delivered to my doorstep. It's a shame that Verizon is now a mirror image of the atrocity that is AT&T. Time to go to a smaller company that still cares about issues with customers