Update: tech support finally got back to me, 6 days the initial issue. They did check the surveys and said they awarded me the points. I think they did, but hard to tell. In new news, the charge screen option no longer works. I try to set it to charge every which way (plug in and turn the screen off, turn the screen off and plug it in, let it go to sleep on its own, etc) and none go to the usual charging screen. If it's not one thing, it's another