We hadn't had the bed more than a week and we are already experiencing offline issues and are unable to adjust our +$8000 dollar bed. This is ridiculous. We just want a normal hand control device like our first SleepNumber bed. Then, I try to call for help because the bed is offline AGAIN and won't adjust. at 11:45pm at night and we can get any costumer service. If your going to have such touch new fangeled computer electronics on the bed, you should provide 24 hour customer service.