Their customer service is hopless. I made a booking with an 8am checkin time as I had a 4am flight arrival. The host then changed the check in time to 3pm. Neither host or AIRBNB would refund my booking expecting me to wait 11 hours after having had a confirmed booking check in time. Their customer support basically said "sorry. Can't help" and closed the case. After 5 days of waiting. Spend your money elsewhere.