Bill pay has my payees in no order. Under suntrust I had them in groups where I could easily find the bill. The whole interface is not easy to navigate..my important areas are bill payer, checking acct and statements. Takes a long time to signon for I believe the graphics are too intense. Forget the snazzy graphics and make the site quick loading. Now Feb 18 thru Feb 22 the system is completely unavailable. UNACCEPTABLE..no way to contact anyone via phone without over an hr wait.