Extremely poor support. My machine hasn't sent data for a month. I've tried updating. Uninstalling, reinstalling (which at this point it won't even download), rebooting, etc... 1000 dollars for a machine that is supposed to help me stay alive and it won't even sync data and the manufacturer won't support it and says I need to contact my dealer.... this is beyond unacceptable. I should say I have reached out to their support before. I will try again. But I am a systems engineer with YEARS of experience with mobile device, mobile apps, cellular devices, servers, data centers, etc... Their support model is broken...