I tried to order a card for my child. He sent the request, which I approved. It would not move from pending. I contacted support and did all of their troubleshooting. None of it worked. They told me to order a card for myself (which I didn't want or need).I did so my son could get his card before a cross- country trip. Still didn't work. Contacted support again. They gave me the same suggestions. It's been 5 hours and still nothing. GARBAGE app.