took 3 hours to place this order. although I had $100 in benefits to spend, and I used your approved list for Anthem BC&BS Healthy Benefits Plus the total order was $98.48. but when I tried to complete the order, only $63.66 of the order was accepted. Employee at the help center could not tell me which items were being denied. I had to actually do the math and figure it out for myself. she kept telling me that all of the items were covered. we lost just under $33.00 in benefits. not happy!