My seat reservations were cleared out during the check in process. The web chat help agent asked me if I had screenshots to show that my seats were gone. I didn't screenshot it and so I was told that the system showed that the seats were removed and there was nothing they could do to help. Why would I pay for and reserve the "big front seats" and then remove them from my own reservation? Needless to say, I ended up not getting to sit with my husband in our reserved seats. No refund either yet.