There was a glitch February 10th I was at level 53 February 10th and I have played for 4 years it took a long time to get this far from December to February I spent $149.06 on different things in this game and now the whole game has been reset back to level 1. EA has no options for you to contact them other than through email. And they do not reply to the email directly you have to create case after case after case after case and yet still there was no one that could put my game back at level 53