Took 15 days to process a pending transaction?! What happened to 5-7 days. Woke up to a negative balance and overdraft fees and all customer service could say is that "their system had a problem on February 10th" What does that have to do with me or my fees?! Not only that, the csr replied via email calling me someone else's name! Then stop communicating back when I asked how this can be resolved. SMH