Priscilla, a tech support agent outright lied and was of no help! She claimed they're not able to send out a technician and the ticket for it; unless the modem used is from Windstream ONLY! Bold faced lie and I even called her out on it by mentioning the past few work orders. (which she also claimed she couldn't see any such within the last 90 days until I gave her the exact dates). Internet is always having issues from the outside areas but it's HARD to get them to come check. Filed a complaint