We booked a place in spring of 2020 and had to cancel due to the pandemic. The place, The Lakeside Cottage in Osoyoos hosted by John, refused to give us a full refund and airbnb did nothing. If a global pandemic doesn't count for extenuating circumstances I don't know what does. I could never use airbnb. VRBO is a waaaay better app. Airbnb is completely unprofessional and corrupt.