Lowering to 1 star from 5. I've had awful tech help. They don't read emails and just copy/paste troubleshooting I've done. They still haven't solved a ticket i put in on 1-6-22 just kept getting "we haven't forgotten about you" emails. I kept asking what was taking so long. No answer. Then they close my ticket. I complained and they opened a new one. All i got were the generic template emails again. Then they say THEY haven't heard from ME so they were going to close the case. It's ridiculous!