A man came to my home advertising for spectrum. His offer was wifi, he states that the government was helping people to get the Internet, Wi-Fi and I would not have to pay for four year's. I was to install the device myself he said if I have a problem call spectrum and they would send some out for free. It took me forever to install, finely I called spectrum to get help explain my issue Customer service told me it would be $49.00. He said Free I pk it up!