I had given deliveroo 5 stars 2 years ago and left Zomato and used them because they were superb. Their service has deteriorated excessively lately that I have deleted their app today. Customer service is so rude its shocking. I made an order and 3 pieces out of 10 came crushed and spilled. I talked to their pathetic customer service (Mona) and sent her pics of the upside down items, she said she can't replace nor refund me! And she wouldn't bring a supervisor and talked like a robot. Shame.