Lied to by support. Live chat failing. Your agents have lied to me. I was told nothing was wrong on your site. I was told it had to be something I was doing or my computer was causing the problem. Today I got a live agent. She told me live chat had been down since first week of January. Now I find the provider list when it comes to the HMO is a lie as well! I have zero trust in anthem and will question absolutely everthing.