They charged 50 euros for a physical card and waiting for 2 months now. Support gently replies this is normal and I will see shipped in the app once its ready. Unacceptable. Support is already contacted several times for this. The answer below is just to raise the impression its an exceptional case. But none of my connections received the card so far. Its a structural problem and contacting support has no use. Update 8/2: card received. Added 1 star.