I bought some Apple iPod earbuds, listed as new, and they were still connected to the seller's account. They were a gift for my son. Mercurial rated it for me before the gift was opened. I contacted mercari, they told me to contact the seller. I cannot contact the seller through their site. I now have paid for an item I cannot technically own and the seller can now see my position at all times. Definitely a safety issue and mercari has done nothing to help. Terrible customer service. Beware.