Unfortunately, your customer service is sub par. After all the time it took to get a reply to my email & message, I got a response to my review telling me to call. Soon after however, I finally got a reply to my message. He said he would reach out to the team and get back to me. When he did, he simply said my account was locked and would be closed (it was already locked and has not been closed yet). I asked why and got no reply. I'd much rather have fixed whatever the problem was. Farewell.