I am constantly frustrated by the ATT app. It's not user friendly, finding information is like pulling teeth. I also hate many of ATT's policies and procedures, like not being able to make a partial payment on an installment plan for a phone. Example: I owe $750 in my phone & I'm paying it off at $30/month. I just got an extra $200 I want to pay towards the balance. NOPE! ATT will not take your money. Pay off the $750 or stay on your plan. And the pricing for basic plans? Ridiculous. EFF ATT.