The update is horrible. Having to use a new conversation thread for the same client is ridiculous. One for an email. One for text. It makes the inbox incredibly busy and hard to track conversation threads with the same client. I cannot schedule the phone calls to go to voicemail based on office hours without paying for an upgrade to 45 per used per month. And if you integrate your fax number, just fyi, it removes it from your spruce account and you can no longer use spruce for outbound faxes.