I ordered a debit card to my new address and they blocked it because my open account address doesn't match with the new one. And now I cannot unstake the coin and neither use my benefits of the staking. Really bad customer service. Proof of address is necessary when you open the account not where to send the card. Now I live with girlfriend in another country and they don't send it. I know they don't care losing a client, just trying to warn the other people. Stay away from this wallet