There is no way you can chat to a real human to resolve things that are not covered by all the automation. Chatbot works only if nothing special happens and even then, you cannot get to chat with anyone that will help you. Also the app has not been updated for a long time. I wish for DARK MODE!! pleaseeeee give us darkmode. This is VERY DISSAPOINTING for such a big company!!! Warranty rules are mostly very bad, be aware before buying expensive items! Buyerprotection over? TOO BAD!!! no way you can resolve anything beyond that point. Seller promised a refund but nothing happens? TOO BAD! Again: no human service possible! Coupons are a mystery, very vague and they often don't work or only at very specific situations, just worthless! I'm a customer for years now but they are losing the game if you ask me.