While the game has great basic qualities as far as games go, it has really taken a turn in the wrong direction. The companies greed seems to grow with each new event release, making it impossible to complete events without $pending a lot. Communication is lacking for event releases. Their customer service is atrocious at best. I have a ticket that's been open almost 2 weeks. They won't close it, and I've asked it to be closed several times. They have left my tickets open intentional for months.