This app is horrible. Its like a hit or miss just trying to open it and have it load. And on top of that, the app is supposed to help with ur account and wifi and stuff. But... how's it supposed to help when it won't even LOAD!! I really wish Spectrum was bought out by a bigger and better company cause seriously tho, Spectrum is just failing. Ever since it became Spectrum From Time Warner, it's like all reliability, all knowledge, all accountability, and ALL good customer service disappeared.