There is no way to respond to buyers after they leave you feedback. The referral from friends & associates expire before you can use them bc there is little to no notice you have a referral credit so don't bother recommending friends to this site/app. The customer service is lacking and not efficient bc they don’t care. If a seller gets scammed, its a nightmare to get these people to do research & not just award the buyer the funds and your item if you don't press the return button within a day.