Terrible customer service for Live Chat. When an order failed to arrive, Live Chat agents refused to refund the cost. Instead of explaing why, said agents just repeat lines off a standard list of responses, all of which are seemingly designed to convey as little explanation as possible. The agents directly pushed away a Deliveroo Plus customer, instead of calming down and winning back what was initially only a somewhat irrate customer. I strongly recommend not to use the Deliveroo service.