The barriers these people place in front of you being able to get an issue addressed is extremely frustrating. I lost my card. It took me months to get help on that, and they charged me $50 for a replacement. After the $50 fee, I should have had $40 left on the card, but the balance didn't show up. When I tried to inquire about that, the automated system made it basically impossible to get ahold of an actual human. And I'm not a lowest tier user, either. I have a lot invested on their platform.