I don't know what to do anymore. The game stopped working for me on the 9th of February, I tried to contact support, it won't let me log in to Fire Monkey support, and they don't really reply to emails anymore. I lost all my Ombre hair and the live event items. I was manually saving all during the event to the cloud yet my save data was corrupted and sent back to January! What even is the point of manually saving to the cloud!? Thanks "Download error" yet again.