As a long long time customer I have been thoroughly disappointed doing my taxes this year and expecting my usual advanced tax refund. TurboTax normally does this on its own but this year you had to go through credit karma. Since my taxes were accepted, January 24, I have yet to hear a word from them about it. Approval or Denial! Tried contacting customer service and was hung up on, twice, right when they were "figuring this out for me." This is not acceptable.