My parents, my neigbors, myself; All have been loyal to Spectrum since SPECTRUM came to my city of Louisville. I remember Storer Cable, Time Warner, and others have had their 15 minutes of fame. Now your company comes along and I transition into your company as I have for others & WHAT stays the same? All any of you give a rat A$$ about is your equipment & the consumer payment. No matter the economic hardship, your concern is all about YOU. Now, why do I not qualify for an extra $10 for a phone?