Terrible customer service. After using it for a few minutes, I realized that it was going to be too much trouble to do what I wanted with it. I contacted them for a refund and they didn't just say no but took the time to make fun of me for not being able to figure it out: "If selecting an item from a menu is too difficult for you, then I'm afraid nothing will be easy." Nice work, guys! Update: See their comment as an example of their approach to customer service.