I was using this app for the past several years and it worked great, but just un-installed cause my kid's location was not updating. Perhaps the new update? I did everything, un-installed and reinstalled on 3 phones to no avail. I followed the instructions posted on how to retrieve accurate location info but it still didn't work. I contacted customer support but got no response so I downloaded another app since I can't wait much longer. I need to know where my kid is.