Amazon used to stick by Prime delivery promises and had great customer service. Now every other time I order, the delivery is late (all overnight shipping/deliver by 11 AM claims are false. NEVER got one in time, now I don't even try), packaging sucks, returns/refunds are difficult, and 'customer service'? Nonexistent. Terrible monopoly company that I hate supporting, but they've tied our hands with what USED to be 'convenience'.0