Cancelled plan NOT really cancelled. Tried plan 3 years ago. Had to engage support to not renew last year. Today (year 3) anniversary date, CC charged again. Support claimed was actually on plan and initially only offered 50% refund because I was "using" plan (this is literally same morning of the CC charge alert). Had to prove I had cancelled and did not have plan this past year. Also, removed CC info last year. How is it legal they still had CC info to charge? Save your email/screenshots.