Alibaba has to sit up int terms of their network and refund policy. I am a General Merchant do almost all my sourcing from Alibaba; however my experiences have been very stressful with poor network situations,this makes communication very frustrating. Also after applying for refund for 22$ for a month now and have since not received my refund. I will really appreciate if my refund can be given to me, ASAP. Secondly,most suppliers outside China do not respond to chats.