Many things are behind a paywall now. Slowly becoming a pay 2 win party. Boxes with elite TMs to change moves of pokemon needed for pvp are ridicously expensive lately. A lot of lag, even while I have a stable network connection on 4g and wifi of 30ms. All support does is blaming either a person's phone or network if possible both. Note: they have standard messages they'll send out. If you go more in depth on the actual problem, which are their servers and some cheats causing lag.