I can't think of anything that could've gone worse. Upon installation, I was greeted with a $30 off 1st order coupon. This coupon disappeared during checkout, at which point I was on the hook for the entire cost of the order. I quickly canceled the order and texted the driver to not go out for it, all within the 5 minutes required by Uber to get a refund in full. Despite this, I was still charged $30 for food that the restaurant probably hadn't even begun preparing. Uber has no live customer support options, so I'm left hanging while I wait for one of their CS people to email me back. I could speculate on the cause of so many failures occurring in quick succession, but I've already spent enough time dealing with this garbage app. Edit: I had to dispute the charge with Paypal. I got my money back on 2/22. Never did get a response from either the first inquiry to Uber, nor the 2nd one via the link in the response to this review. I'm stunned by the ineptitude on display.