My account was banned for no reason. They said I "cheated" when I didn't, I earned souls through what they offered in the "Earn Free Souls" section and I earned all my characters fairly and even paid real money. I showed them proof and they basically said screw you. I had really good characters and finally got some diamond characters and then boom my account is banned for good with no chance of getting it back so all progress lost. I'm not restarting and im not playing this game again