I can never get online. I have changed the user name and my password over and over. It still says wrong password or user name. So I called the toll free number. I made th a $2.00 payment. Yes. $2.00. Then the computer said the payment has to be made by 5 pm or a late fee will be charged. First of all on the bill it says by 6 pm EST which is STILL wrong because the last time I checked Feb 2nd, my due date, is up until 11:59 pm. RIP OFF I WILL NEVER SHOP there again. PERIOD. .......