Horrible customer care team. I have never seen a horrible customer support team like this, especially when it comes to cancellation and refund. I had multple experience of booking hotels and cabs from them with a confirmation but when the time comes they will say the partner has not confirmed. When I ask for refund, they will either credit to their useless account credit or they refund a lesser amount. If I had an option I would file a police comainy against these people.