It is really sad when you contact support because so many things have happened which has caused you to lose out on getting your coins, chests, and prizes and all you keep getting back is the same reply which says that they see nothing wrong which would inform them of anything. I have lost a lot of stuff but yet all I get is a "sorry"! In my opinion they are basically saying that I am lying everytime I email them about the stuff that I was suppose to get and didn't. Really sad!!