When the deliveries actually show up, the food is very tasty and prep/cooking is a snap. However, ive had 6 total weeks enrolled, two deliveries that were cancelled on me, and one where the bags showed up drenched because of melted ice packs. The customer service agents are helpful but vague in their explanations of refunds, which come in the form of discounts on further orders, which may or may not ever actually be delivered. Business 101: when a customer makes an order, deliver the order.