MINUS 100 stars! I have Flex stream. Picture is fine, but NO AUDIO!! Working w/customer service was no help!! Must wait 7-10 biz days for new box. I need to speak a PERSON in billing re credit for issue. BUT THE PROBLEM: I have to deal with that HATED 😡🤬🤬 voice system! The options given can't help me. I go thru the different cues which are ALWAYS USELESS! THEN, the 🤬🤬system HANGS UP on me! Been trying 2 days now!!🤬 IMPOSSIBLE! HURRY UP T-MOBILE INTERNET SERVICE!🙏🙏😇😇🙏🙏