I've cancelled my subscription 2 days from free trial dued date, the connection didn't work while I tried using Netflix. This was the reason why nobody should install in New Zealand. Apparently I realized ExpressVPN must only worked in US location. This apps has over rides subscription payment once free trial has expired. Very disappointed that I had response through Gmail to communicate, 12 months subscription of $164 was deducted from my bank account a day earlier from my bank account.