This app sucks. You'll text the runner in app and they'll message back that they don't even work for favor and have no idea what's happening. Same if you call. Also, the runners are allowed to take your order then 15 minutes later decide they don't want it. By the time someone actually takes your order, you order has sat and gotten cold because favors automated system placed the order way before it was ever accepted. It's ridiculous. Favor used to be the service that I preferred.