I tried to return a product that is defective, the courier didnt come, I chatted with 3 Live agents and they all said that they will message me on email and they will prioritize my request and mark it as urgent. WTH!!! There is no reply in more than 5 days, my return has been cancelled by shopee. Shopee Xpress (SPX) service is the worst delivery service I ever had, my parcels takes too long to arrive, they claim to be fastest but nah, slowest. Contacted them and they said yhe exact same thing!