This app is a joke. The past two winters, the app has crashed and won't allow the remote start to work. Everything on the app is grayed out and you're unable to click anything on it. The point of me paying for the subscription is to be able to "remote" start my vehicle from the app, it's winter with negative temperatures. It doesn't work. It's a waste of money. No response from the help desk. The KIA dealership wasn't able to correct the issue either.