Horrible. Have sat on hold waiting for a live VRBO customer service agent for an hour and a half; after booking a property a month ago and leaving a $2.5k deposit, only to be contacted by the properties owner saying that they have to cancel our reservation, which is still 3 weeks away, without any real explanation. I still have zero clue how to get our money back. VRBO is a nightmare. I am sitting in hold waiting to get a customer service rep as we speak...AN HOUR AND A HALF AND COUNTING!!!