one i am technically illiterate or the the device is made for monkey's I was given the echo and it worked great then "streaming on other devices" was said to me then "would you like to steam on this device instead" then it go silent and i would ask why are you turning off and it would respond " sorry and some random excuse. I looked online for help and then the scammers came in to take money. no luck on their part. no customer support i could find so any one? bueller bueller bueller... change router and wifi now nothing no internet I tried to set up and i think it's easier to go to Mars