I was convinced to give this garbage another try. I had written a previous review (that I no longer see) and gave it one star because I couldn't give it less. I did everything they asked and it still can't find my TV. I reached out to their technical support chat which indicated that I should get contacted in 24 hours. That was a long time ago. I guess they don't feel that they have to do what they say, like making working products. Get a better TV folks. Even if you have to pay more.