This app is horrible, just like ATT's overall service. The app shows phones I haven't had in years with the wrong account details. I reset it and reinstalled it. It never works right. Of course, when I call ATT or go to the local store they never can help with anything. They just want to sell my more services instead of being helpful with my app or my phone service issues. I won't be staying with them after I pay my phones off. Sadly, I have been a customer of theirs for over 15 years.