They definitely lost my posts. For them to have such a hard time to get things shipped while other places don't have any troubles at all is beyond me. It's been over a month since I sent something and it hasn't made it? They blamed the storms but... Storms are over and this state wasn't effected nor would the package be going through any "storm". Pass on this. **They also claim they file your state taxes for you. They don't. No I won't contact your customer service either Mercari. BBB instead.