I've had some good experiences but recently I've been experiencing a lot of issues with billing. I have a charges on my bank account that are fraudulent. I can't find anyone to speak to on the phone nor message on the app. It is impossible to contact anyone concerning my Lyft account. The assistance within this company has really gone down, I've been with them for 9 years and I could say that I've had my feel of sketchy drivers and sketchy billing.