I recently had a horrible experience claiming a tickets to The Tournament of The Kings. I wanted to purchase a free ticket for Feb. 28th, however, after the purchase was completed I was unable to purchase 2 additional tickets on the Mlife app. I called the number listed and it was discovered that in addition to the site not being able to process my card that the free ticket that I purchased was for March 28 rather than Feb. 28. I was then directed to call a number for My Vegas Slots. I called the number, and after being on hold for 25 min., I explained that my ticket was for the wrong date. I was told that it could be switched but that I couldn't purchase 2 tickets next to the free ticket. I was told however, that I could purchase 2 addition tickets in another location for $120. Well, that didn't make sense to book 2 tickets in different locations, so I asked if I could cancel the ticket. The agent then asked to put me on hold again to ask her manager (Jared). When she came back she said that her manager said she could cancel the ticket. I then asked her if I would be charged anything. She then asked me to hold again while she asked her manager. She came back and told me that she can cancel the free ticket and that I would receive the tokens back and not be charged anything. Latter that day I noticed that the ticket was still in my Mlife itinerary and that I didn't receive my tokens back, so I called back. I was surprised to find out form the agent I spoke to that the ticket was cancelled, but no request was made to get my tokens back. Day 2 I purchased a by two tickets for %50 off Tournament of the Kings. When I went on the app to claim the two tickets the price was around $74. All looked good so I attempted to purchase the tickets, however, I received the error again that my card was unable to be processed (which seems to happen a lot on the Mlife site, and I even have their credit card). So, I called My Vegas Slots back and spoke with a nice lady maned Tracy who helped me complete the purchase. I was shocked, however, that I received a notification that my card was charged for over $103 considering that it was only around $74 when I was attempting to purchase the tickets on the Mlife app with the My Vegas rewards coupon. I called My Vegas back and spoke to another nice lady named Anne. She did her best to help me, but we didn't get anywhere. She asked if she could call me back, which she did, but still nothing. Looking at my phone history I see that I spent approximately 3 hours on the phone with support and being on hold with no results. In addition to the time I waisted I now have 3 tickets that cost me around $170 rather than the $120 I was quoted originally. That's very disappointing considering that I could have just purchased 3 tickets for $180 on the Mlife site and saved myself the time and hassle. Now I'm out the 50 tokens for the cancelled free ticket. Also, I used 70 tokens for the by 2 tickets at 50% off. What a waist of time! It would have been nice if the manager, Jared, could have stepped in to help prevent this back and forth, but that never happened either. Thanks Anne and Tracy for your empathy! I know you wanted to help.