They absolutely will not help when their package transactions do not fully get applied. Do NOT download this game and spend any money. After almost a week of back and forth they basically told me there was no issues even though the energy in purchased packages was never applied to my account. Gems were, but NO energy. One was 200 for a special first time purchase and the 2nd was 100 energy. I will be absolutely filing a charge back and reporting them to Google Play. TERRIBLE CUSTOMER SERVICE.