I had to change my review bc it won't allow enough words for my complaint. I have contacted Life360 MANY different ways requesting assistance (2 wks now) even FB which I was instructed on here. After sending message on FB, I hadn't heard back in 2 days so sent followup message & rec'd an OOTO message saying Life360 was out for the holidays & would be away until 1/3/17. For one, I didn't receive that message 2 days ago & 2nd, we are currently in 2022. I'm DONE, canceling membership!!!!!