Customer service is a joke. They literally haven't done a thing in 2 years. They hide behind an automated response, one time i got a response a MONTH after my complaint. They have the slowest response. By the time they get to you about any glitches or failed packs the set has already had its award. I stand by my previous statements as well about not closing the sets and immediately having the awards issued out. How about, I don't know letting people actually TRADE on a CARD TRADING app.