Hi I am having the same problem. Paid for the year, and no access.. none.. haven't seen a single game.. Had health issue right after purchasing and didn't get to check it right away.. So Refund is not allowed, Ok fine, just activate my subscription then, nope been on the phone for hours and hours with Rogers and Google Play Services.. Still no access and no refund.. Even received and email from google saying no refund and better luck next time basically... $225.00 dollars here.. Hello... Sorry your having trouble next time make sure you want the service etc.. What??? This is unreal, and should be investigated, by police, because as far as I am concerned it is theft. Take money for a service and not provide it.. That in my mind is theft...