I didn't think I'll be giving a single star rating to uber because I would always prefer uber rides than others. My sister and I have experienced the same issue. I paid the amount to driver through Phonepay but it's showing unpaid. I contacted uber support it said you must contact the driver bcz it's problem from his side. I contacted him but he is not responding. Does uber don't have local managers to look upon. It's been a week now I contacted uber and driver,no response. Should I file a case?