Samsung lies to everyone & promises everything to everyone for everything : BETTER, FASTER, CHEAPER, MOST RELIABLE! NONE OF THE ABOVE TO NEW CUSTOMERS!! BUT WE'RE 25 YEAR USERS GALAXY 4 , 8 & 8 NOTE, PROMISES TO REPAIR: NOT! PROMISES TO UPDATE FOR EXCHANGE & " INSURANCE" !!! TRIED TO GET A S20,S21,S21 ULTRA,ANY! BUT NO PHONES/ TRADE IN- FIXED SECOND SCREEN = $457.00 TO GET A $0.00 "TRADE IN"as too obsolete! Crack was insignificant BUT PROMISE WAS HUGE: NO SAVE/OFF LOAD DATA! FRAUD! GREED LIES!