I purchased a 2-year subscription to surfshark in 31 Dec 2021. Within the first 30 days of using it, I had a credit-card account and my facebook account hacked. I first chalked this off as coincidence. On Feb 05 2022, I used surfshark app on my phone and left it running for a couple of days. On Feb 07 I woke up to a message that my WhatsApp account was banned. Not sure if this was related to my facebook account but the initial message that my whatsapp account was registered on another phone (not by me) does not seem to be related to the FB account issue. In short, I have been having grave issues since installing and using surfshark on my computers as well as my phone. I chatted with support who refused to refund since it was past (8 days) the 30-day trial. Not very helpful either. They do not have a supervisor. So, seems to be just a single level of support. Although there is no refund, I am immediately stopping the use of this on any and all of my devices. Also, I had recommended to a couple of friends to try it out but am going to stop them from using this immediately. I personally am going back to ExpressVPN which did not give me any issues during the 2 years I used it. Will recommend the same or NordVPN (I haven't used Nord). I think SurfShark needs time to mature and fix issues. In the meantime, I recommend other more mature and time-tested VPN services.