I used to love this company, but everything they do is buggy, and they are totally unwillingly help or accommodate their customers if there is a problem. Their customer service is abysmal, and if you send in clothing, they give you the smallest amount they possibly can. I no longer buy anything from thredup because their prices are ridiculous as well. I am sad to say, I'm deleting this terrible app and I am never buying from this awful company again. Seriously, use Swap or any other thrift shop