You really want to know why customers are not coming. It is this app. People work hard, to buy food at inflated prices, for what you get. And when they earned a reward, you have an app. that says updates, that never updates, & that blocks customers from buying through the app. With no reward points logged on their accounts, & can't redeem their reward. I say let's go back to a decent price and forget the rewards. It makes people not want to dine at Subway..