They take away rewards people have paid money to get and disable the section so you can't use them. DON'T GIVE THEM YOUR MONEY! After 2 years they still keep doing very shady things with your items. I still say do not give them any money. Only reason I still play is the people I play with. And it does no good contacting customer service. They are useless except for very basic things. Only way to get anywhere is to contact a GM if you're lucky enough to have one.