Horrible experience! Spent 2 hours trying to connect to my network. Followed all the instructions on the troubleshooting video and ran an analysis on RouteThisHelps and still no connection. The chat is an absolute joke..the AI runs aound in circles. A waste of my life!! Quick summary; useless app, useless customer service. BTW the URL they give for support in the replies below gets you the same run around garbage as the chat.