The app NEVER works. They kept blaming it kn my phone and made me factory reset my phone twice and lose everything just for it to STILL NOT WORK. not to mention, almost $100 a month for ONE 15 minute appointment a month. Honestly i used this for a year bc i surffer for anxiety and depression brought on from ptsd, and social anxiety, so in person appointments are to rough on me. I figured this would be perfect. Nope.