The room will go offline randomly and you have to wait a few days for a tech to come out. It wouldn't be a big deal if there wasn't a national coin shortage that kept banks hoarding quarters. Apartment office has to call them to get anything done for the room or more than 10 units and the complex office won't deal with it. The concept is convient in theory but has been executed terribly. Support staff just passes you around for an hour until they say a ticket has already been placed on the issue