The app is fine, but the absolute inability to manage your subscription level is beyond inexcusable. In order to upgrade from Premium to Premium Ad-Free, I have to cancel my subscription, wait for it to run out and then resubscribe with the new plan. My current subscription ends February 22. By time I can get Ad-Free, the Olympics will be over. I did cancel my subscription, but I won’t be renewing. The most frustrating part is that their site has an FAQ right on the account page that shows options that don’t exist anymore. If such a huge change was going to be made, why would you ever let that go through without updating these pieces to let the customer know. This leads to another part of the experience that is disappointing. Their customer service. When you click “Chat” you are connected to a chat bot. It says clearly that it’s only there to help while you’re waiting to be connected to an agent to talk to. The problem is there is no indication of actually being in a queue. After waiting 20 minutes I found on Reddit that the only way to talk to someone is to ask the bot a certain question. I navigated to this question and then the bot informed me they would find an agent. I was finally put in a queue and then connected to an agent. This current system is deceptive, manipulative, and unclear. All things that are anathema to good customer service.