So for what ever reason they shut down their facility here suddenly. I got an email without any indication as to what to do. They have all my Havanese medical records and I have no way to access them now!?! The app won't open for me. Registered and microchipped Havanese..What happened guys??? I would've not been upset but you denied access to me. Negative stars for a very unprofessional company. No wonder you had to shut it down here!