They are bias and don't know about feedback. Recently, I put a feedback on Cheddar restaurant about my experience. I detailed it because our waiter left and another waiter had to serve us. Service was slow, missing order as well, the manager had to comp our appetizer. So I explained that. Suddenly, Yelp flagged me because my experience to them wasn't good enough. I have always voice my experience and never had this experience. I rate you 0 stars.