After received rotten food from lazada grocery store, I log a report for refund IMMEDIATELY. However, lazada say that they would only refund when the item is back to their warehouse and assigned a courier to pick up the rotten food. However, even after contacting the courier, they still can't managed to pick it up after 11 days and still counting right now. This also happened before in shopee but they refunded the money to me within 3 hours. This is my last time using lazada. Poor service.