Why did you get rid of your customer support? There is no way for us to contact you in the app anymore. I canceled a ride because the passenger had a infant and no carseat. There were 2 minutes left in the waiting period. Now my acceptance rating has gone down. You have a option to report a carseat issue,but only for rides you have taken! So I have to break the law and take the ride, just to report it to you and not hurt my acceptance! I used to praise lyft. Now there is no driver support!