I paid for two phones that I never got, and they are refusing to refund, on the account that I need to contact the post office. I already did. It is the seller that needs to start an enquiry, but they juste don't. My husband already lost a lot of money for a watch that never arrived. Before, I loved this app for years, was always refunded if there was a real problem. Now I will just uninstall the app. Shame on you AliExpress !