The game is designed for pay2win players. You can do well if you're dedicated but will still really struggle unless you're willing to pay big. You're also expected to use discord as some updates are only mentioned there. If you don't you miss out on information that can severely impact your game. Devs are only interested in your query and helping you if you're a p2w. I've raised several concerns several times and normally just get fobbed off with pathetic excuses, or sent round in circles.