It was complete hell after my luggage being damaged, my flight cancelled, and my flight the next day kept getting pushed back. The ticket counter was a nightmare and the supervisor agreed to put me up for the night at a hotel and transportation for all of the inconvenience and dysfunctional organization, to and from hotel to airport, then another supervisor refuses to honor the voucher I was promised. My luggage got lost for most of the day but was recovered. Totally Pissed and want refund !