Was great until we got our S21 phones. App icon doesn't show how many unread texts there are. Only way to get a ring tone to make noise is if you turn on play sound in message and you are in that specific message that has a ring tone attached to it! Otherwise, crickets make more noise! Customer service is unresponsive! Uninstalling after being loyal since the app came out! Edit: not in spam and resetting to default, deleting app, deleting extra/leftover files and reinstalling didn't fix it