How can you approve someone for an account, lock it and then when they try to get in it or make a new one you tell them to read an email that they never got or just deny them completely. What sense does that make exactly? I was trying to use my account to help with my credit, like you say it's supposed to do, but you cancel my account with telling me or an explanation for it at all. You can keep your account. There's other ways to get my credit up instead of some app that lies to you.