I was playing, trying to win the chance to play the 'suitcase game' i did win!! Finally...but they didn't give it to me. I went to customer service band was told "Sometimes they just don't give you anything" I told him No Way!!,That is CHEATING and LIEING and I want The Game. He insisted Sometimes they decide to just not pay out when people win!!! And then disconnected the chat and deleted it!! WOW!!