Hello, I have been a samsung customer for a long time. All my equipment in my house is samsung. My phone and my earbuds. I write the message because 6 months ago I made a purchase of some samsung pro earbuds which today I have a problem with the microphone. I called samsung warranty department and they told me that since I didn’t have the original case they couldn’t cover my warranty. I don’t know what the case has to do with the headphones. They use anything so as not to cover the warranty. I t