You guys charge passengers when they cancel their trip at the end moment. Agreed, and I have paid that. When I book a cab, the cab driver calls and confirms the drop location and they canacel it. This has happen multiple times and I have to wait for many times, before my trip starts, I will have minimum of 4 to 5 cancellations and that affects passengers time. On top of it there is customer care number to raise a complaint.