Sharing my unpleasant experience. Very frustrating VIP subscription. After 1 plus month of enjoying the VIP subscription, system automatically kicked me out of VIP. Best part is, I still get charged. Customer service asked for receipt details before any action could be taken. 😅😅 This is a cloud-based game. All info is available for the administrator to take action. For the record, this is a very addictive & enjoyable game. Unfortunately, the technical portion needs improvement.