Had a delivery sent to wrong address. There was a chocolate item in the bag. It was placed by a dog that was on a leash. The driver wouldn't answer. I put in a support request. They gave me $3 back and the service person disconnected when I asked if they even cared that they could have killed someone's pet. There is no regard for any level of safety by this company. I strongly recommend against them both for quality of service and integrity.