ZERO STARS for the app and the appliances! Worst experience i have had as a home owner. I ran a diagnosis on my fridge because the fridge and freezer are running warm and the diagnosis comes back as everything is running normal. Customer service is just as bad as the app. I will NEVER recommend buying LG appliances ever again. Customer service did absolutely nothing! The app and your call center were of no help whatsoever. I got help from the store I bought it from. Went a week with no fridge!