The App is mediocre at best and awful for any setup process. Still no idea why developers of this app force the app to use wifi info from a nest product already on your Google account. If a device fails to pull the information then they need to allow users to manually enter in the information if needed instead of throwing a catch-all error code at the user. Also subscribing to a plan will erase a recent event when not subscribed so don't subscribe if you are trying to see the full event.