Seriously lacking compared to hangouts. Why no direct "call" or "video call" feature? This is quite likely going to force me to migrate to another app (e.g. messenger 😔) as I used the feature frequently for calling my family (some of whom don't have a phone number, so Duo is not an option). Sad state of affairs that Google has to literally force people off a good product to use their sub-par feature-lacking chat app. Reading other reviews, it seems a consistent message: Google has failed here