Not sure what's wrong or if anyone else has experienced this but I can log onto genshin impact on my computer, however, when I try to log onto genshin impact mobile with the same credentials I'm unable to. A text box pops up with the words "account or password error". I've checked for updates, uninstalled and reinstalled, and done just about everything can think of. I have paid money on this game and just want to play it on the go. Can you please help me resolve this issue?