It won't open up due to "technical difficulties ". It's ok that Chase offered help after the fact, but I needed help right when I needed it...not when it was convenient for Chase. Their app is supposed to replace what we had up to the early 2000's-live help from people working in the US, working for the Chase company. Instead, we have help after the fact from people in the Phillipines speaking the words Chase gave them to speak. Nothing against the Phillipines.