The UX is simply unintuitive and is missing some of the most basic functionality of it's peers. 1) Make it easy to watch the next episode of a series. Every other service has a way to easily jump into the next episode of a series from the home page of the app. Showtime requires you to search for the show you're watching. 2) Speaking and search, who hides search functionality behind a three dot menu? It's a core user journey and should dead simple to find. Fire your UX team. All of them.