I never really have to use it but the few times I have it's easy to use and does what it says so I'm satisfied with it but the company as a whole is garbage all you do is up your prices and lie and lie and lie some more and your techs are horribly lazy and unprofessional it took 3 techs 4 months from the time my internet was hooked up till it was fixed I had only 4mbs speed for 4 months if anything YOU OWE ME MONEY FOR HAVING TO TAKE OFF OF WORK TO MEET YOUR WORTHLESS TECHS!THANKS FOR NOTHING!