I lose bonuses because the app logs me out while I'm waiting for a request to ask "are you're okay". (I would have been if you didn't just rob me of $15.) Customer support does everything possible to avoid talking to us. And when I finally go through the maze of options and get lucky enough to get the "contact us" option, the person copy and pastes pre-written paragraphs for every single response. It's incredibly dehumanizing. Yet if a customer complains, suddenly people are available to talk.