When you make the monthly payment, that's what you use until it runs out. I emailed them because the app messed up they didn't give it back. I asked them how to exchange information with someone. The manager told me and I did as she said and they still didn't let it go through. They told me that they wanted us to get to know each other, before they let us exchange information. I'm 62 and I can't pay for this. What you pay each month should be enough for you to talk and get information from whomever you want. They don't care.