The uber drivers in white plains, ny are horrible. It is unbelievable that they will leave you outside waiting for over 20 mins in 14 degree weather after they accept the ride to pick you up. They will text you asking where are you going through the app because they can not see the destination and from there decide if they are taking the trip or not. Iys not fair to the customer. There should be a refund or some type of discount when things like this occur.