It's a shame that it's so hard to try and find a real person to talk over the phone for customer service when having an issue with a transaction/payment. Tried emailing, going through the app, the website and calling multiple times just to never be able to talk to anyone. Every single time I'm automatically directed somewhere else, all of them doing nothing to help resolve my issue. Why isn't there a direct contact option in a financial website/app, it makes no sense?