I always get a message that my device is not recognized. The system then sends a text code to my phone. Once I've entered the code I have a slight chance that the app will actually open. I usually have to go into my system and force stop the app, then try again. Truist needs to fix this like yesterday! The response to negative review posts, "We're sorry you're experiencing this issue, but we are here to help. Please email us at asktruis..." This is unacceptable! I may go to another bank...