Terrible customer service. My niece scratched off digits from her gift card. I emailed them. They said they redeemed it for me. I checked and the balance didn't go up. I got the full code from them and entered. Credit balance still the same. Then they told me they couldn't help anymore. Money wasted for nothing. Don't use real money to buy credit in this game. They took the money but won't help you when the code doesn't work.