i am quite frustrated with all your hired live agents, they very incapable, and have very resolving capabilities.. and i am also frustrated today because ia am certain that i used cashback for the item i ordered, that why i used shopee pay to get the cashback but after rating it, i didnt receive it.. its all on ur system i know... something must be wrong... i am a gold member and i feel bad always when i have to report on something with ur incapable employees.