Scopely is a horrible company. The game is full of bugs and their tech support openly admits it. I contacted them to inquire about being shorted 30 dice after playing Family Games. It took them at least a week to reply but I received no notification. You just have to keep checking to see if they have replied. If you don't reply quickly, they will just close your ticket. I contacted them again and they told me their records showed I had received the dice and re-closed the ticket. Scammers!