Don't expect answers to any of your questions. The WORST EXPERIENCE I have ever had with a tax prep service. I did the full-service option and anytime I asked my tax-prep real question he either told me it's not his responsibility or that's their Partners responsibility. Now I'm trying to get answers about the refund advance and it's been over 48 hours and they haven't even sent an email TurboTax cannot answer any questions and just give you the FAQ page and are absolutely no help. AVOID