I was at five stars when I started this game in November. After spending quite a bit of time and money into the game, I had some issues so I uninstalled it and reinstalled it a few days later. Everything is lost I have to start from the beginning. Which I won't be doing. Very disappointing. Same thing happened with Penny and Flo. 2/3/2022 I received a response back and because I did not save it to Facebook or Apple ID, my gaming is lost. Just FYI for those who are going to be playing.