The app and the service was already pretty bad before the most recent update. Previously, the app ran fine, it was just a crapshoot whether the charger would actually start charging my vehicle within 3 attempts. After the update, the app is a buggy mess, sometimes failing to load at all when attempting to start a charge. EVgo as a service has been inconsistent and unreliable and if not for the fact that it's the closest fast charge available, I would avoid them entirely.