I've tried to reach the customer service for 3 months now and they don't seem to care what so ever. Many of the people I've played with have complained about same issue. Biggest downfall is the connection issue wich been going on for more than 4 years. Although they've tried new techniques but it havet really resolved anything. (this is coming from someone living in Scandinavia, we have one of the best connections over here). Lastly but not least, the MLBB community is one of the most toxic