Customer service is not helpful at all. Randomly lost my account one day despite being logged into FB. 4yrs of purchases, stories and hundreds of friends gone instantly. They offered no help to get it back other than telling me to log into FB. I was logged into FB when it happened & I was still logged into FB when they told me to do it! After 2 emails from them telling me to do nothing but this, they stopped answering me completely. Sucks that they wouldnt bother to help what was a loyal user.