Camera started spamming low battery messages (I am talking every 20 seconds) even though it was fully charged. Spoke to support and was advised how to hard reset the camera, did so and tried to reconnect through the Arlo app, got past the stage where you scan the QR code but on the next screen it could not find camera. Managed to get a refund for the cameras luckily but am now stuck with a subscription as I cannot 'change' said subscription without an active camera. Avoid Arlo!