whenever anything goes wrong and you don't get back to the customer support is less a moment, they end your chat, if you don't go through 4 or 5 already. If something goes wrong like there's no driver, or the driver drove off with the food. customer service will just call hours later to tell you they cancel your order and refund you back the money in credit instead of directly to your bank. they give you credit to win your loyalty and money. horrible business plan.