I haven't had any problems with the app until you have to contact customer service for a refund. It's upsetting that you are not able to get through to them on the phone, they don't answer your emails & when I did the chat with Jeanne she didn't know how to help me other than to take my contact info & would give the info to the people that could help me & would contact me. That was 1/21/22. I just tried the phone again & chat at the same time, but after waiting for 45 minutes, I had to hang up.