I was doing my taxes on TurboTax and clicked help me and a tax professional called me back. I was trying to pay TurboTax and was wondering why my payment wasn't going through. She told me she was going to put me on hold to go ask a question. I waited on hold for a while and found out that she had truly cut me off and hung up. I was also told that I would be getting a survey to write my experience with them. But that never happened.