I don't know what the problem is, but it keeps wanting to update, but never does. I even uninstalled and reinstalled it but it still does it. It says it's waiting for a network connection, but it won't connect even when there are MULTIPLE connections available. It's pretty much useless, anyway, because at least half the time it spells out punctuation instead of placing what is said (i.e., "period" instead of "."). Time to uninstall again - PERMANENTLY!