Awful, horrible, terrible!!!!! I have been paying for service for 2 months. My number didn't successfully port over so I have STILL NOT BEEN ABLE TO USE MY PHONE FOR CALL OR TEXTS! I've spoken to customer service 3x. Hours wasted. My new SIM card should've arrived days ago and yet...NOTHING. So being unable to use my phone as a phone I tried using chat through the app and it connects me w an agent who starts reasking all the SAME BASIC QUESTIONS and then app freezes and shuts down! Thieves!