I had really liked this game when I first started. Yesterday I logged in to see I had a negative balance. I contacted customer support and was told to pay more money. The guild I am in says they have only heard if this once before and the person quit before having the issue fixed. I am now the second person they will have heard of. Millions play this game, millions love it. You probably will love it. I am sad they did not want to resolve the issue.