2/7/22 update. The pain continues. For some reason this is tied to a Facebook account and I cannot untie them.. the old fb account was hacked..Absolutely painful experience. Everything about using this product is harder than it needs to be. It makes no sense.. If you forget the PIN the reset sends you in circles and links you back to error pages. You can't even make it up how bad it is. At this point we have abandoned trying to but new games.