The tech support SUCKS on its best day! The implication is that paying members are 'priority' but I once had a problem because I was somehow maintaining TWO paying memberships and got no help. I am a paying member now and still having problems with this bug ridden app. I submitted yet ANOTHER ticket, we will see how high priority my ticket will be. There are alot of frustrating 'Game' apps out there. We dont NEED frustration using an app that is supposed to be a 'Safety tool". to tired from wrestling this headache to shop for an alternative. Start fresh tomorrow. Look for another solution. This one is well intentioned but doesnt work. And I am a Tech guy!