Unfair for us as instacart shopper Unfortunately It's a lot of loop holes and catch-22 it's very mind bothering Customers get the falsely report No matter how hard you work to get them their items no matter how hard you work to communicate with them they still can falsely report you I'm pretty overwhelmed with the experience that I've had and with "Silent profiling" if that makes sense...... The platform itself is a great opportunity but it's a lot of catch-22 dealing with the customers