After a few year's break from the game I downloaded the game again to play alongside my daughter and help her with her farm. As my original account was created through facebook I was struggling to reconnect as this is no longer an option, I tried seeking help from the help and support in the game and after a ridiculous amount of questioning, some about events happing back in 2015, I then got accused of "trying to exploit" help and support and my account band for 31 days. I will be deleting.