Worked well for a couple months, now buggies to the point of not useful. I'm thinking my next hearing aids need be a different brand. and then... I followed the steps in the link you sent. Nada. Then I googled and found other suggestions. Now the left one is paired, but it doesn't recognize the right one. A half dozen times over 2 days, and finally they are working with the phone again. I have no idea why they quit, and frankly, I ended up trying various steps to get them working, and not sure what was different this last time. Maybe you need to put an engineer busy simplifying the process. And now an hour later I try to make a call, and no connection. The app shows both hearing aids are connected, the phone's blue tooth shows they are paired, but when I try to turn on blue tooth on the phone to the hearing aids, it says it needs an app. Never again will I let them sell me something like Phonak that is this much headache. so unreliable. Okay, now that the app is communicating with the hearing aids, but my bluetooth is not connecting to let me hear phone conversations, and when I try to click on the bluetooth interface it telles me there is an app I must have.... It appears there must be three entries on bluetooth to get the whole thing communicating. Of course it just pisses me off that it was working, and not it's not, and I have to give up doing productive things a 70 year old guy wants to do to fiddle around with a dang app that seems needlessly complex. And irritating that this seems to be the only way to communicate with the company.