Customer service is based in India and a few of them are extremely rude for no reason. They also do not know how to do anything except returns, refunds, and replacements so if you have concerns about your account they are useless and cannot help. Things almost never arrive in 2 days anymore. Amazon Music subscription is constantly pushed on you and they have charged me for it despite me not signing up for it. I've cancelled all my subscribe and save and started buying in brick and mortar stores.