This app is hot garbage. It's mind boggling that LG can't get their own app working consistently on Android. I have a completely unmodified OnePlus 6T (not rooted) and it sees it as a rooted device. Walk into T-Mobile, buy a phone, LG app doesn't work. Sure makes LG seem incompetent. By trying to lock down your app so you can guarantee a better experience on some devices you've created a horrid experience on other devices. Fail.