Every single time I top up my myki, the app asks me to put in Google account password to verify if it was me. Then I got an error message saying that something went wrong, THEN I have to go through all that verification process again. I just verified myself a min ago and the app asks me to do it again. It's a big waste of time and it is frustrating when I have to deal with it every day. I reached out to customer support team and the answer I got it that I have to contact PTV for it!? How come?!