PLEASE FIND ANOTHER PROTECTION SERIVCE FOR YOUR DEVICES - PREFERRABLY ONE THAT USES AMERICANS WHO LISTEN TO WHAT YOU SAY AND WHO CAN DO THEIR JOBS! I Called for help. Got an individual who did not listen to the information that I provided. He gave me a case number and then told me that he couldn't help me. Now I am back on hold with no resolution to my problem. In a year, I will find another protection service and avoid this scam and useless employees. 1.5 hours of my life gone...forever