The prices are too high; all the deals & plans has hidden fees attached; the service at times are not reliable; the only option available to change service upgradeing there is no option to down grade your service; the phone automated service is awful & the customer service is horrible you can never get anyone by phone. I have downgraded my service and was told the bill will no longer change and there will be no hidden fees but that is no true I still have hidden fees and a fluctuation bill.