"TLDR: Refund request's options for refund reason are too confusing and when you choose the wrong option for it, after 2 days they'll cancel it instead of updating the mistake thus making you wait for 2 more days when you create a new request === SPay application is buggy as hell so if your app acts up. They'll say your account activities have been suspicious and make you wait another 30 days instead." The Refund Request is so slow in doing reviews it took 2 days for someone to deny it due to "wrong reason stated". People are supposed to choose between A-Did not receive full order(all items in the order) OR B-Did not receive part of the order(missing parts of item or part of order), the context is the same and its BECOMES THE USERS FAULT IF WE GOT CONFUSED! Is it really our fault that you weren't clear enough in your instructions? You could have said didnt receive the order instead. Cant you just update reason instead of cancelling it all then a new request takes another 2 days to resolve? This is so BS. Also another one, got denied for SPay just because the Shopee app is having errors sending my pictures to their end, When it was escalated. They'll straight up say I have suspicious activities. I've checked my account and happen to notice that I have been buying less compared to last year. Be careful guys, They're gonna mark you suspicious if you do that. Its so damn insulting what has been said. Suspicious activity? Really? Cant see any feedback option on the app after they closed the ticket so Im posting it here