This app is incredibly frustrating. The password to my sons email changed and suddenly I have no access to my sons phone from the family app. He has no access to most of the things on his phone, including the play store. We can't get the family link off of the phone, we can't reset the phone, THIS $900 PHONE IS BEING HELD HOSTAGE!!! This is a nightmare!!! I've gone on the chat and went in circles with someone only to be disconnected!!! SOMEONE CONTACT ME!!!! WHAT A NIGHTMARE!!!!! ZERO STARS!