It's the worst app and company I've ever worked with. They took money straight away and were telling me they are working on my booking. It supposed to take not more then 24 hours. When already 30 hours passed and the reply was the same, we are on it, I asked if I can request a refund. The answer was yes, as the tickets were not booked yet. So I tried to request refund and the reply in the app was: sorry, we cannot refund you as booking was already transferred to a carrier.