I waited almost an hour while my order went through 3 separate dashers until I initiated a chat. The issue with your system that caused my order to not go through properly was undetected for 20 more minutes while I waited, hungry, until finally I was told that 'for the inconvenience' I could get my order refunded or account credited. Since I hadn't gotten my food, just means I didn't pay for something I didn't get. Nothing for my inconvenience. Not how you treat a customer you want to keep.