Mistakenly bought a "premium pass" that popped up when I logged in. Next day, everything was showing as locked. Reached out to customer service and was told that the season pass I bought was for the season that ended the day of purchase (even though they had promoted it). They said the new season has started and I'd need to purchase the pass again to unlock it and the conversation was ended by customer service. You think they'd be concerned with my likely future purchases but chose differently.