Used to work fine but after my daughter got a new phone and we followed all steps including logging out of her old phone it won't update her location. We went through all troubleshooting steps and none have worked. Sometimes it will work for a minute or two then nothing. it has went over 12 hours without updating location. What's the point of having an app to keep track of your kids if it doesn't work. I've reached out to customer service but nothing yet.