Update: they only made things worse. They locked me out of my account, then recently told me that my account no longer exists. I disputed charges with my bank, but they told the bank everything was fine, and they got to keep my money. I can't believe this company can stay in business. they are basically thieves. my experience has been that I am unable to withdraw my funds that I deposited weeks ago. all they say is that the matter is being looked into by the appropriate team. avoid this app.