When I search the timeline, it says "uh oh something went wrong". When it finally does access the video, with no fast forward and rewind I end up having to spend way more time reviewing video than I should. After reading other reviews I'm guessing the only way that they will fix it is for people to start demanding refunds. I'm sure I will get the canned response to call their support. They know the problem, it might get fixed with more people working on the problem and less phone excuses