Customer service is among the worst. I spend 10 min chatting with an agent, they tell me my check was returned and tell me the name on my account. So I ask if the middle name has to match the account for chime to accept the check, and the agent asks to verify my social before answering me even though they already shared my account info with me. I question them on this and then they tell me they don't have the resources to answer my question. I am changing banks next paycheck.