I will be writing a formal complaint on Google when time permits. Context, 6PM picked up car, 7PM parked in paid parking lot with high visibility in Vancouver, 8PM returned to a car that was broken into, review is regarding customer service experience that dealt with such situation. In essence, I can understand I require to pay for the window that someone decided to break when stealing my property from the car, as I am liable for the car, and that the cost of the window was less than the $500 deductible. What I don't understand is how Turo did not acknowledge their breaking of their agreement. I rented a car for 6 days, and in the first 2 hours, the car was broken into. Leaving me without a car as I was required to return it. There was no replacement. There was no attempt to get me another vehicle so that I could continue my vacation. I lost a full day waiting for a response (they also close their phone lines after 10 PM in BC) and called many times to ask for a car, and yet received no help. I was charged approximately $170 for that one day, when my entire 6 days was to cost approx $450. Again I had the car for less than 2 hr when it was broken in, and the car was returned within 5 hr, after filing the police report, to the original owners. At the end of it all, I rented from Enterprise. With a $0 deductible, which is not offered with Turo. What is disspointing is now I had to pay approx $350 for the window, and $170 for one day, when I had the car in my possession for less than 5 hrs, where Turo did nada/nothing for me to make it right. Absolutely horrendous customer service and I would highly recommend people to save your money and time and go to a more reputable company like Enterprise. Thanks.