Played for weeks straight, then went to play one day and the game reset and started me at the tutorial. I reached out to support and they said to log in with social media or Google play. I never logged in with either so thats not an option. I did a 7 day membership trial then canceled so I have no purchase to show. Support since then has not responded and it has been nearly 3 weeks since it happened. Do not recommend wasting your time playing since, even when at level 19, you can lose everything