Why can't I book a package deal (flight and hotel) on the app? When I called customer service they transferred me from one person that couldn't speak English to another and no one was able to answer my question! Then they said ooooooo it will be resolved in 15 minutes (which it was not) but the guy who I could barely understand then said he would send my information to the tech Dept but "they will not call you, or email you, they will just fix the issue" what a joke.