Literally been problematic since day 2. Each time I login to my account, I end having to call because A) Chat practically never responds (usually 3 to 6 hours wait.) B) For whatever reason, my password (password reset as well). fails C) I upgraded to a bigger plan and have been getting overcharged for the last 7 months of it. Not to mention how difficult it ends up being to navigate. I'd rate one star but I have a personal rule against it, reserved for the truly worst.