It is a Third Rate App Most of the time the payment gets deducted from the bank and ticket not confirmed by RedBus. In the help at Chatting they have an Option, Payment deducted /ticket not confirmed . When you press it a message appears, payment not received ,if deducted from the bank we will refund it in 7 days. Once you make payment then you are at their Mercy, no phone number, no email ID. What to do government allows these type of Online companies to Loot the people without a CustomerCare