Absolutely horrible customer service. As if their pay-to-win design and horrible rng gambling systems weren't enough, the game has becoming completely inaccessible since the new patch to a significant portion of their player base, all with high-end Android devices and the developers aren't even acknowledging it, let alone working on fixing it! (Keeps crashing or freezing) If this is how they respond to players investing money and time in their products, they deserve to shut down.