I tried to let them know about their stale hard chips which are always light and crispy. When I put the address in for the location they asked for it kept giving me all these different locations so they couldn't help me. I tried for 30 minutes to talk with pepper. It is useless and no one helps you. I love me some Chipotle but if you and your useless online help can not help me I may just have to start going to Qdoba..