Paid for a membership and can't change delivery from the app. Always have to go in person or change on website. Edit 02.28.22 - can't even get into the app from either device. Edit 02.28.22 - fixed the last issue, but I still have to go to the hub to place a hold-for-pickup. Should be on the app. Would save you money and no security risk as I have to show ID and sign to pick a package.