I have been playing this game for a couple of months and started to buy things in game because you can't win without paying. I purchased clan coins, element lord, crystals and other things in game. The clan coins didn't work, so I signed out and in to fix the coin problem. All the crystals I bought 3200, element lord, and other things were gone. I was VIP 9 before the sign out but now VIP 8 with everything I bought gone. Customer care will only compensate 1200 crystals and 50 legendary pieces.