Wish I would have read the reviews before submitting my LIFE story to use their platform. It is VERY uneasy submitting very sensitive documents requested and to see little to no progress. The other reviews are accurate. I had left voice-mail and sent text via app I called early in the am and spoke to someone. Still no progress. I use other platforms and it has always been a breeze to start. Clean background and 10yr experience. Communication and processing makes the company seem untrustworthy.