Find a different frame to buy. This app runs everything on the frame If you don't pay them an extra $40 PER YEAR, you can't control your frame that you paid for!! This is a nice app but it is very frustrating. After paying the extra money to get this frame, that goes with this app, for grandma, to be able use the app properly you have to pay $39.99 PER YEAR. I uploaded pics to the frame and now I can't even view them because you have to pay each year to do this. RIP OFF. Very disappointed.