If you are physically disabled or have certain things like OCD you should be careful using this company because they will discriminate against you for your disabilities just like they did me. I asked them to pack my orders in a certain way and the next thing I know they were freezing my account and I was no longer able to purchase on the app or from the website. They are really sneaky about it because they will say you agreed to it but in reality you never did. Avoid Chewy at all costs!