I recently converted from a Samsung to IPhone, and I'm unable to transfer my progress. I've contacted fabulous numerous times but no response. I did contact Customer Service (CS) through the app and got an automated system. I've tried all suggestions and none worked. I tried getting a refund to then repurchase through my iPhone but the automated response denied my refund. I am extremely furious that there is no way to get someone in CS. The app was great but the experience with CS is horrible.