So you order the food through the app and it tells you the food is ready to be picked up. You get there to pick it up but the "workers" there don't pay you any mind and give you the impression that it's not yet ready. 30 minutes later they check in the back only to realize that it's been there all along and it's now cold. This has been my experience 70% of the time. I can be forceful and insist they check for my prepared food, except when I did once, the food wasn't actually ready that time.