My account was hacked and support refuse to help. They just tell me they understand my frustration and basically to get over it there's nothing they'll do for me. They beg for a second chance and give me directions on how to properly email them and now it's over a week later and they're still no response from the email. If you read all these 1-star reviews they're mostly longtime players of the game who used to love it but now are so frustrated with support and Developers they're sick of it.