I find this app useless since AT&T did the system change. My phone is 4G with 5G capability but Sent a cheap phone to replace and shut down my good phone. Was able to reactivate at a local store. Since that time, it's EXTREMELY DIFFICULT (actually impossible) to get any account info and pay through app. Just get the Circle, spinning.... So far not at all happy since the change. Sorry to AT&T that they couldn't get me to buy a new phone. tell me my phone doesn't qualify for trade in value :(