Horrifying experience! ☹️. Contact centre number is not of any use. IVR is pathetic. It doesn't gives you option to connect to someone & talk. Wasted hours and hours in contacting them but just impossible to get through. Unfriendly, useless app doesn't allows to ammend your booking. I am stuck since 2 months and struggling to ammend my booking. I also addressed my concern on emails, wrote several mails, absolutely no response. Completely dissatisfied.