We scheduled a carpet cleaning and they never showed up. I called Customer Service an hour after the scheduled start time to see where our tech was they stated he had been at our house for 30 minutes and we'd be subject to charges. We spent hours moving our furniture and we were home all day and they never showed up. This tech obviously figured out a way to game thier system. I sent a few unanswerred text messages to the tech prior his arrival and after he was an hour late which were ignored. BS