I love fitbit, HOWEVER. Customer service, especially on Premium is abysmal, horrible and worthless. I called for help over 30 times and I never received help nor new wristbands oe anything promised. A new manager of customer service needs to be appointed to completely revamp the service. I went to the supervisory level twice and again...empty promises with 0 Zero results! Fitbit is good when it works, but have a problem and you are on your own!