Re-writing my review: By far, bose has by far the worst software support of all major audio companies. I use several bose products and on each of them I have software issues. It is not the internet, got it checked several times, yesterday also changed the router, it also has problems on several other devices. Terrible terrible terrible, thinking to sell all of my equipment to switch to Sonos. Pay for a developer, do something, this has been a problem for years!!!!!!!! Terrible terrible terrible!