Customer service is awful, what ever you do, don't change your number. There are "simple" steps that were designed just for this occasion, but unfortunately their customer service doesn't understand that. I filled out what they wanted to fill out , and I gotta email saying my phone number isn't associated with my account. No dip Sherlock! And my old number was in their labeled as my old number. Cool app, terrible service. They have my money hostage, so no I don't recommend this app to anyone.