I have been trying to reach customer support in game as well as FB.. no luck. I was playing this for quite sometime now and have bought many packages. I have provided screenshots. With their latest game update, all my character, points and everything gone. I am back to square 1. I tried contacting the in game support and have shared all the details. Its been around 5 days. No update yet. This shows that they don't care about users. So all they care about is money. Don't waste money.