Update: now it finally converted to cash... and only gave me $2. I had over 7000 coins which would be more than that. Ridiculous. Suddenly my coins continue adding up but never convert to cash so I can cash out. Thought maybe it was because of the holidays but still nothing. I've contacted their support twice and it's been about 3 weeks, no response or change. Lol at their reply below. I've tried emailing twice - now just emailed a 3rd time - and no reply. This has been a month now.