Signal goes out.. you do what the app reads.. than sit and wait. Won't not reset, received text message telling me, i have to have a tech come out. So i schedule with the text.. than it all starts to work! Go back on the app, then it reads there is an outage! Now i have to spend an hour trying to unscheduled my appointment on the app! If i can't i will not pay for it if they show up! Belive me!