Verizon is horrible from customer service, the app, and a ridiculous astonishing high bill for what? Not for the amount I'm paying that's why so many people are leaving going to cheaper carriers and getting better service everywheres they go. I'm fixing to start looking into other carriers that they actually care about you as a customer. The only reason I haven't went with someone else is my husband has Stage-4 Cancer but the phones doesn't work half the time and we can't afford this high bill..