I was confused. I only had one item on it. Out of the blue a message came to say an item was being delivered today. I expected it to be a 3 piece suite. I cancelled hospital apointment not knowing when I can get another appointment. Then had update to say the delivery would be late. When delivery arrived it was very small items from china that could easily have gone tbrough letter box. I felt really annoyed as I had expected the items that came to be delivered by royal mail. Confusing! Please