Ordered food and it was ice cold. Not the restaurants fault if your driver's delivering 2 other orders before yours. So you need to refund me, not the paltry 4 euro delivery fee. But the 20 euro I spent on the meal. How can you possibly believe that is fair compensation for my time or money. I deliver food directly, and refund people for the value of the food they ordered (what was actually lost) not the insult of 4 euro credit.