Absolutely aggravating! Not a single agent repeats the same information. I'll blame that on lack of training. Holding my money every other transaction for no reason is annoying. And no one can help. It is a place ran by algorithms and robots. No humans necessary. No customer support because humans aren't the bosses apparently. The computers are. Simply frustrating and wish I could find any other option to take the place of this robot ran business. This is the future customer care.. None