I used to love this app so much! But since the last update or so, it will act like the music is buffering, even when the playlist is downloaded. Luckily I have my playlists saved to regular youtube. I don't know how you sleep at night charging $20 a month for a family plan, and the app doesn't work 99% of the time. BTW just like to add the fact that customer service sucks too. I know how to operate my phone, the suggestions they gave are completely useless.