So with Samsung, they ask you to pre-reserve a device, and then when it comes time to pre-order the device, their app went all to hell. Could NOT contact customer support via chat or phone as "demand is so high." Legitimate new outlets reported that the checkout on the app was broken. I ended up having to order through Verizon and paying a higher price than as advertised and promised by Samsung with their "Pre-reservation" BS. You would think a multi-billion dollar corporation could do better?