New customer and horrible app service. I've now tried for almost one full day 7/8 times even shutting off my phone and turning it back on to get information from my account but I have to upgrade the app and when I try to upgrade it it just circles and circles and circles but won't upgrade. Not convenient not cool! Frustrating. What am I supposed to go to my cell phone company and see if they can do it why isn't your app and upgrading working I see another person complaining about the same thing