I was assured, promissed and garenteed several times, of which I still have the e mails that a credit owed to me from lousy service would be applied to my next order and really should have known that it hasn't! This is an absolute joke of a service that needs to be shut down! Or seriously overhauled. The customer side of your operating system is just one big headache! So I want to know in an idiots guide which shouldn't be hard as that is what I seen to be dealing with, on HOW I use my credit!