Save yourself the trouble, don't spend money on Ipsy! First month using ipsy thought to try it out. Got updated until shipping happened. I understand weather but I've never experienced this when getting something delivered. Contacting anyone is challenging, tracked my order and never got sent out. I will never recommend wasting time and money for products that will never show up. I'm going back to Ulta and Sally's. Also working on my refund IF that's not hidden like canceling your subscription