It's not consistent in the slightest. The app lies about availability frequently, makes you take the fall for any issues you deal with and will see no problem canceling your ride for you without even letting you know making you have to restart your order for longer times. Drivers can just not ever pick you up and the app has no repercussions for it. Either they don't punish the drivers who do so or the app itself doesn't even let them know when they have a god damn ride they're charging ME for.