Back up your contacts and access them anyway it says, you forced me to give you at least that one star just if post a review, is it a brand new phone I have right now I can't even set it up because it keeps kicking me off my Wi-Fi and I can't not send the message that's very important to me a text message because it's long I'm guessing big one, I am furious will never hear anything out of my mouth good about this company this brand any of it