From bad to worse! I shouldn't be prompted to "go paperless" every single time I log into this app. There is no way to pay my constant credit thru this app from bb&t acc or not. I have to go to a location every month to make a payment. Just asinine. The acc number should be entered before the routing number. I shouldn't have to confirm my acc number when I enter my name. The "confirmation" screen has no exit. The "go to accounts" button has never worked. Definitely an "institution"