Jumia is one of the worst place to lay complain,i can proof it, This is what I have been trying to get in touch with over past last year for the first day the things which I ordered was delivered. I ordered infinity 43 inc TV for a large sum of money and I would not use it up to a month before the new technology TV I orde start showing me different issues on ..since then I have been trying trying to reach other to the company which so call jumia.which I bought this item for now and yet...!!!!!