I ordered the SIM card / activation kit over 2 weeks ago and still haven't received it. I even ordered it again a 2nd time paying for it yes a 2nd time and nothing. There is no phone number, email address or chat options to contact the powers that be in this company to ask questions or get information. I'm starting to 2nd guess this entire situation and might just overpay with a traditional phone company and plan and eliminate the BS. I should have known that this was too cheap to be true.