Used Verizon Cloud to backup contacts for 15 years with no issues. Then came this version, all is lost. Had Verizon on phone for over 1.5 Hrs they couldn't fix. Open a trouble ticket to further investigate. Three days later they advised no problem and closed the ticket. Nothing fixed, my contacts are not backed up to cloud. They suggested Google to backup contacts. I've been contemplating changing carriers. This poor response to my backup issue is strong motivation to try T-mobile.