Does this app really send the item requested for redemption? Made my 1st request Nov 2021, until now no redeemed item rcvd. On the app settings it says, "Fulfilled: 12/8/21". Sent an email via the app. Got a reply yesterday & it stated, item was RTS because of incomplete address as such my pts was reverted to my acct, & be sure to have the latest app update. The last condition, complied always. Pts reverted back to my acct, didnt happen. Incomplete add? I don't think so. Uninstalling.