Rewards can't be redeemed. I can't even earn points on gas or drinks, which I get twice a week. I also paid 5.99 for free drinks. I still paid for drinks. Associates shrug and say there's nothing they can do. I've sent several emails to corporate to discuss and not a single reply. Huge plus, we often get notifications of free drinks, candy, coffee, etc. Con: Never received free drinks, candy, coffee, etc.