Every time place an order got call from pharmeasy for quality confirmation - which is headache for me as if I miss the then order will automatically put on HOLD status. So, you need to customer care then they will transfer call to someone and after all process completes they ask for substitute medicine company name which take around 5mins time per order. Not sure why this headache process pharmeasy started I am using this for last 2 year but this process make me think to switch to another app.