Game is effectively pay to win. You can't compete with anyone who spends more than you do, and if they choose to zero you out, you have no options to recover from it except spend more money. Support's advice is don't play for 61 days to transfer to a new state or just restart, which is ridiculous when you have time and money invested in an account. A year worth of progress can be wiped out in short order, only a small fraction of troops are 'saved', you lose the rest permanently.