Appalling experience. Six months after suffering a miscarriage, I received an email from Flo looking forward to my baby's arrival - despite having unsubscribed from the app months earlier. When I complained, customer service apologised for the "inconvenience" and suggested I click unsubscribe at the bottom of the email. No acknowledgment of the terrible business decision to send automated emails to inactive clients, which risked distressing the 25% of women whose pregnancies are lost. For shame.