Extremely usless customer service. If you don't like any hotel (bcs of hygiene, service etc) they won't refund you. Will give free upgrades and stuff like that. Totally pathetic. They don't care about the customer and managers are useless. I think there is commission for make my trip to not to refund and keep the guest in same hotel. And pls don't ever book country in by Radisson in panjim goa very bad hotel.