Absolutely horrid. Having to pay almost 200$ in their services just to file important details in with your taxes, and when getting to the end after almost two hours of filing and calculating, having to agree to their charges, I get told the refund isn't able to cover it, despite their prices being much less than my refund, which they offer to let help pay it. Apparently not. Absolutely scummy, and feels almost scam-ish. Thanks for the waste of time, but I'm not paying out of pocket for you.