Updated app, moved my router, exactly next to the NVR as suggested, did everything sugges, still does not load my past footage for review. This APP is worthless. If you want a good user experience with your security camera system.. lorex isn't it. Customer service isn't there, you simple get an automated response from a robot... stay away from this company if you can. I don't see lorex in a hurry to fix this obvious bug anytime soon. Save your sanity, go with another security company.