Support is a bot that does nothing, except say thank you for the feedback. This would be a fun game, except for 2 things. 1, they have incredibly predatory pricing. Literally almost nothing is less than $10, and access to new characters can easily run $50 just to begin, which is nuts for a game that has 160+ characters. 2, they have bugs all the time--multiple times a week. The mechanics are good and the Marvel characters are fun, but I would not advise any new players start this game.