As with all Verizon products you can't find what you need, have to give them all your info, end up in loops that take you nowhere, and can never reach a customer service representative when you've had enough of the garbage apps. Would rate a zero if I could. For a billion dollar company there apps are terrible. Save your time and just call customer service and repeatedly ask for a "customer service rep" then go through an excruciating long wait and hopefully someone can help you.