I used to love this game... but, like many other users, after years of playing it took one re-installation to lose everything. Purchases, progress, characters, account level... everything was lost, except for achievements. And the help I got was a joke, they kept me going in circles, after a month of their useless Email replies they asked me to create a new account if I wanted the equivalent to what I had spent returned in souls 🤦🏻‍♂️