Added a gift card of $25 but my account is locked because i owe $10. Unjustified, because cancelled their monthly subscription. Regardless, attempted to pay/add with 5 different payment methods and it gave me errors EVERY time. Uninstalled, reinstalled, use the desktop website and nothing. I explained this over 8 times to the HORRIBLE customer service and they don't seem to comprehend nor help. They keep telling my to pay the $10 when i clearly can't due to the app.