Terrible support for this game. Actually worse than terrible. Send a request and get 3 automated responses that are meaningless. Occasionally you m ay get a "named person" responding but you will not hear from them again either. Add in the p2w, the glitches, and the horrible lag in pvp and I would strongly recommend avoiding this money and time sink. The majority of my 6 month alliance has already quit the game. And the puzzles are nothing like the adverts.