I accidentally uninstalled the game yesterday and all of my progress from level 10-16 was completely erased even after I saved it using the cloud, so I was left at level 9. I made in game purchases of about 25 dollars total, and the game only saved the progress "before" I made the purchases, so my money went to waste and I can't get it back. I was at level 16, with 13 sims, 196,000 simoleans left over, 45 lp, 2sp, and I was VIP level 5. None of that saved and I was left with 5 sims at level 9.