My initial experience was very favorable. But then during a follow-up visit, I requested installation of phone Telecoil as well as public and this action or subsequent rebooting problems created the same unpredictable behavior that others report. The Costco Audi blamed glitches on my Moto E2020, a copout IMHO. What I have lost is the ability to pair with Taotronics streamers. Pairing with Alexa and laptop are retained. BTW, it is critical to have a live internet connection when reinstalling.