I used to think the customer service was great up until recently when they enabled the chatting option. Now, I am unable to get my issue resolved, let alone a straight answer to any of my questions. It's just become a vicious cycle of endless automated email responses, and chat agents that don't actually read your responses and reply with copy and pasted information from either the automated email I already received, OR, information from the FAQ's section, to which i have already reviewed.