To all the people experiencing issues with refunds that they are due: PLEASE call your bank and just issue the charge as fraudulent. They're legally required to adhere to their own T&C and provide those T&Cs prior to booking. If a company gets too many chargebacks Visa / Mastercard will investigate and potentially take away their ability to take payments. Calling your bank instead of waiting for them means you get your money back immediately and push Hopper to actually adhering to their promises