I've been a subscriber for a few years and I'm having the same problem as your other ones ..it doesn't recognise my subscription and I keep having to do the free one . .I will not be buying again ..at one time my grandson got on my phone ..God nows how but he does it ...and he kept buying this 3 times ...so have put child lock on although I use my fingers ...please look into my subscription ..you will see I only use the free one ...at the moment cus it's happened again ...this is ridiculous..