It is 2/23/22 and I have talked to the provider and support and had them delete the account and set it back up. All the information updates except for the messages. My Sent folder doesn't show any of my sent messages past early 2021. When I send a message, an hour later I get a Message Failure back, even though in the same message it states it was sent. This app is the most frustrating app I've used to date. My career is in Technical training and support so user error isn't the problem her.