Very poor customer service, no IT fraud department, zero account investigation if you account has been compromised and blocked, started when I began to return low quality items, a new thing now, they will block you, hold onto refunds and not allowing me access my purchases or tracking data, it's been horrendous and I was loyal customer shopping 2-3 times a week for over 15yrs....spent hundred of thousands, do not store your cards on their site word of warning.