The only thing worse than their product is their customer service. If you call with an actual problem, it's literally like the people answering the phone or using a computer for the first time in their lives and have never seen the software. EDIT 1: I "upgraded" my service level to "Advanced" for the sole purpose of using the "Local Backup" feature - you know, so I could get access to my own data. It did not work. Ever. I had done my research online and it seemed like there is a KNOWN issue with data corruption from prior desktop users. In the half dozen calls I made to "tech support" maybe one person knew what they were talking about, but even they left me high and dry. Whenever I asked to speak with an engineer or manager I was told that was not possible. One person took my name and number (which they already had) and promised I'd get a call back. Never did. Every time I called it got worse. I paid for the service for 4 months, never got access to my data, and eventually just had to cancel. This product used to be decent, but now they just blackmail you with your own data. It's literally the worst.