Help. I bought a bunch of an expensive flooing part that doesnt function as it should. The "help desk" cant understand me ! So my issue wont get handled. I Been trying FOR 6 MONTHS to get it addressed. Wow I read the reviews & seems like Hr is going downhill over the "improvements". Like with me, I talked to the "concierge desk" over many bugs. Got them resolved. Now Bot replies "we cant understand the problem" See where ur ratings goin?