They took my first post down, I am going to keep writing this. I purchased a unique item from the in-store game. The item did nothing for my character. The item I had as a drop had a gear score of 95 and the unique item I purchased had a 333 score. I put the drop one back on because the unique item didn't do alt. When I asked the company to check into it, to see if there was something wrong, they told me they don't do refund. Which is not what I asked, I asked for them to help first.