Saying bad costumer service would be implying they tried and was bad. They don't even try from what I can tell. The card has never worked at all for any purchases or ATM withdrawal or anything it says it will do. I was told multiple times it is ready and activated and should work perfectly. It always ends with a woman saying she put in an urgent ticket to the head people to get with me and I never hear anything else! Witch really sucks because they seem like it could be great if managed better