I always have to re-verify even though I'm using my finger print. I was thinking that I was talking to my daughter's doctors office. Someone else messaged me back saying that I needed to contact her doctors office 😐 ......I was under the impression that this app was linked to the doctors office portal.....they shouldn't tell people that this is a quick and easy way to speak with your child's medical team because it's just a flat out lie....🤨😐😑😶🤦🏾‍♀️🤔