Customer Support is awful and they take so long to respond, even for mere updates. It feels as though they make a ticket, send a response, then delete it right after without awaiting a resolution. Mob mentality, bullying, cheating, and hacking is rampant and they won't notice those reports. They'll only take note of reports when "multiple" accounts of one person reports. Wish I could attach a photo of their system considering "lol" being a deregatory abusive term.