For the first time ever I would give this experience negative points. I was recommended this game by a friend and downloaded and joined my friends server to be able to join their alliance upon completion of tutorials and such. I went through tutorial to create and customize character. Then when I was at the portion to begin the tasks, quests and leveling up gear and such. I decided to purchase packs to speed up ,a monthly pack and gear. Then frozen. After 3 days no response from them.