Is there anyone working to recover my three year old account that vanished. It does seem that I'm being ignored. I'd probably be elusive too if I created a game intended to be wiped like it never existed. One would think since the game is linked to your Email address that it would be something that could be found by a person at EA Games Help. They want a Player ID # that obviously would be impossible to attain after an account refreshed to level 1, since the refresh account has a whole new #.