So I've reduced my review from 5 stars to 2 because of customer service. I purchased a new phone and haven't been able to get my old profile back. I messaged customer service and then answered some questions they sent me. I waited 3 days and they just told me, " Please link your current game with exactly the same Google Play account you have used before to load your old account from the cloud services." That's exactly what I said didn't work and why I needed help.. Why even contact support?