Honestly this game is great, and I would have rated it 5 stars, but the customer service is lacking. I played for a few months, completed many many missions, pulled for many characters, spent over $400 easily.. but then I stopped playing for a few months, removed it from my phone because it's a large file, but then later re-downloaded the game only to find my account isn't there, no matter what way I tried to log in. I sent in a form for customer service to assist and still haven't heard back.