Terrible experience with these people. I've just spent 7+ hours trying to get my address verified on my yoti account as it's required for my daughter to get her free bus travel. Ridiculous situation and their "stellar support team" are not helpful. I have asked to speak to someone senior and have been ignored on that one. I sent screenshots and photographs and got nowhere so please don't tell us to email the support team unless it's one that's helpful. No stars if that was a choice. Avoid.