My first and only experience with the app was 6 months ago. I attempted to transfer money that never went through. I copied and pasted the wallet address so I know there wasn't any issues with that. I submitted a ticket, no response. 3 months later, updated the ticket to state I still needed assistance. Still no response. Now I'm here to warn others not to use this app if you don't feel like donating all your crypto to them. Beware!