So for some reason whenever I tried to sign up or sign in both would result in the app telling me my account is banned (bare in mind I haven't used the app before) so I got onto the help centre and asked them to see what's going on and all they said was "please email us on the account you used for the account" and then I tried using my old email and they would say the same and then I got something along the lines of "ur banned we can't tell you why and we can't be bothered to help you" shocking.