Terrible service especially when it comes to charging for trips that never happened, very often a driver starts a trip while I'm not in the car, ends it and then I get charged. I'm tired of talking to support about the same thing over and over again and at the rate at which this happens it's very difficult to track if all my money was refunded accordingly....can't you just at least put a confirmation option on the client app so that when a driver decides to start a trip I can confirm I'm on the