Terrible, I have been a SunTrust customer for years for my auto loan. Never had an issue until now. I am unable to set up a payment, I have called Truist now for a month and I keep getting transferred to different departments. Call wait times are well over 30-40min. My bank account set up for making a payment keeps getting rejected. The app is not working. It will not allow me to set up bank account information. **Update-after 28min wait spoke w rep,super nice gave 1 more star. Uninstalled app.