I purchased tickets to a concert which got canceled. Vivid gave me a "voucher" to be used towards the purchase of tickets to any other Vivid sponsored event. The website indicates, however, that you can request a refund and Vivid will credit the card used to make the purchase. I have requested a refund 3 times now, on the very website they profess to have a "100 % Customer Satisfaction Guarantee." No response. None. Contemplating filing a lawsuit. Looking for others who got screwed over to join.