People keep reviewing this is a great game, but apparently have never had to contact their customer support. You can tell from the replies here they don't actually address the issue, they just say we're trying hard so please keep playing the game. You are completely ignored via their in-game support, except for bots. A support ticket is only 8 hours before it expires. Now I have to take them to small claims court. Don't give these liars your money or time!!