The order and collect function is terrible. I went to collect my order after paying in the app and the staff told me that the system would delete the orders after 5 minutes. I already paid for my order and didn't get my food and you can just take my money like that??? How unethical is this. The customer service agent called but couldn't help much. She said this is stated in the FAQ that customers need to collect within 5 mins. What type of logic is this? So you can just rob my money like that?!?