Game is full of bugs and when you try to report them to customer service, they will tell you that you are wrong and doing something incorrectly, even after providing proof. Game is severely unbalanced due to ridiculous p2w model, which makes it impossible to play unless you are very rich. There is no moderation and homophobia and misogyny is rife. Considering how much money has been spent by big players, you'd expect them to be able to fix bugs and hire mods.