Went through Everything and last step. Put in text code sent to.... Somewhere? Definately NOT my cell phone. Chatted with 2 different customer service agents. They didn't fix it. Called in... Was supposed to email this other department.... I got an email.... I could barely understand what it was asking or saying. Apart from the computer generated must reply above this line bit. It's one thing to so called streamline and simplify. But to remove everything that could possibly help...