All the negative reviews are the mostly the same issues I have for my 2019 Avalon. Worked fine for the first 3 years now the app won't connect the app suite says Bluetooth pairing timeout even though the phone and music still functions from the phone. Had to put the 2013 Tundra on this app due to obsolescence of entune. Worked fine for a couple of days and now both vehicles don't work using any apps.