I requested a ride as I did several times before. The driver arrived at a different site while we were waiting for him. We kept texting him and walked about in the area several but did not find him. The gate guard confirmed there was no car waiting. Eventually the driver disappeared from the website but we were reported as we had cancelled the trip. The worst was that every time we wanted to use Uber it kept requesting cancellation. We felt penalised for something we did not commit.