The software has a weird algorithm to detect a fraud credit card. If a bank blocks your card for a security reason, you get blocked from Lime too. Even if the card is unblocked, there is no way to recover your account (according to the customer support). You just need to create a new account and try again. Lime also blocks you if you add multiple payment methods. Really poor onboarding UX. **Update: No, support couldn't help and told me to keep creating a new account.