Have a Blu G5 android phone. Program hard to load and after it does, Bluetooth is falling off. Unstable program. My re-sound hearing program was more stable and loaded easier. I also tried to load it on my LG LML212 phone. Same issue. Maybe the program was written for the Apple phone? My audiologist couldn't load the program on my phone? I did it at home after several tries, but I had to clear my Bluetooth list!