I cannot use my Netflix account and it says on the details that I'm no longer connected to any data plan however my paying account was deducted of the fee. I've raised it to nextflix chat support and they advised my account was locked due to multiple email change request which is not done by me. He was not able to assist me on my account and asked me to contact my paying bank for the payment that was deducted. Very disappointed with this. My account was probably hacked but did not get help.