Freezes too much. Constantly loses connection despite of 5bars reception. Too many steps get help. Too much going back and forth before you can get to the refund part unless the customer don't want a refund. Sending images to customer would hang, the barcode scan sucks. They don't match what's actually at the store. It needs to be updated. Many store brand products have changed since I have been working for Instacart for 5 months and it's still what the customers think they are getting.