call my attorneys. Verizon business are theives. 0 out of 100. Zero accountability. Overcharged us approx $3000 we have been requesting the credit, not a refund, a simple credit for over a year now and continually get ignored. Verizon account reps have acknowledged the mistakes repeatedly. 100 hours spent on this. We have the records. When the decision goes to whoever actually decides... ignored. No denial letters... Ignored. My own insanity, I still believe Verizon will do the right thing