The support team is great. Hope there is other options to save the game - just using email? Good for those who don't have social media Now, i might be lost my game for the 2nd time, first I can't enter my den for 2nd time. Did all the trouble shoot many time cannot enter it. now, i can't open the app at all. If i still can't open the it,may beit's a sign to say goodbye,Play it for almost 3yrs maybe more, so sad, spend so much time and some money as a support showing how I enjoy the game.