Picture identification is nice and accurate, but customer service is inadequate/nonexistent. I asked for 'expert' help on a plant issue and they told me to 'water it' even though I already explained that I did water the plant (and watered more than usual) and that the problem lies elsewhere, but they don't seem to care or listen to anything I say... Also the price for this app is outrageous. I found a free app months after I purchased this one that does the exact same thing.