I've had a Bose bluetooth speaker for about 8 months. Love it but we upgraded our phones and something as easy as connecting my speaker to my new phone has become a joke. It keeps telling me I'm logged into another system. What the heck? My husband has the exact same speaker and when he replaced his phone he had no issues. This should not be a difficult thing. I shouldn't have to contact customer support for every device I have. I buy something, WORK!!!!!