Been playing this game for 3 years. I made an accidental purchase. Instead of reclaiming the items they left them but charged me over 40k in gems, I'm at -36k gems now. I explained it was an accident and I never touched the items. I am now reversing ALL purchases with my bank. Screw this game. Horrible customer service if they can't forgive an accidental purchase then I want all my money back. Peace