Hi, I got a bad mark because of my game not loading. I have AT&T 5G so there's no reason my service should be acting up, but it did, and you guys are punishing me for something that was out of my control. I just recently started playing and have had no issues until now. Your services cannot condone me just because my service didn't load the game. I tried playing and my character would not move at all. Really disappointed in this.