The Kroger app is NOT user friendly! Even the Kroger employees are confused on how to use their own store app to access certain features! The app NEVER works in store and the pages take a ridiculous amount of time to load or not at all!! I once tried to load a coupon I forgot in store at the beginning of my shopping trip and intentionally took my time--1 HOUR later and the app screen was still just spinning! The coupon never loaded!! Kroger must simplify this app and focus on FUNCTIONALITY.