The app is horribly broken. About the only thing it does right is show you where the chargers are. I started charging while we were shopping at the mall, and even though I had a strong 5G signal, it could never give me the status. While it was charging, it kept saying that there was a problem. Additionally, I found out that the card I had associated with the account had expired, and trying to add a new valid card kept ending and failure as well.