Terrible Customer Service - Never Book Through A 3rd Party. Good for low prices, but lose out on everything else. My flight can be rescheduled due to weather. I have asked them to call me over 10x and they haven't gotten back to me once on a call. They just keep emailing me. My flight is this Friday right as a huge snowstorm is occurring on the east coast. There's no way I want to go there, especially if the airline offered to move the date at no cost, but after over 10 emails Hopper. O stars