They respond to a post saying they will help & they did nothing. I want my account closed & they refuse. Do not use! Awful! Terrible customer service. Next to impossible to get help on phone. The chat option limits you & you can not type your own question. Will NOT help or provide a direct answer. I've waited on hold for an hour to be hung up on & disconnected. PLEASE find another service. NO customer service learn from my mistake & not from your own. They do not deserve business.