Had like the deals. 1. The app disappeared from my phone. 2. I re-downloaded the app, but kept getting prompted that my password was wrong. 3. I clicked "forget password" but received neither the email or sms. 4. I request for "resend" but still didn't receive anything. 5. I emailed the "mobileapp" team using the email provided. The auto reply said their emial was "not monitored". Suggested I contact the support team. 6. I emailed the support team, not still have not received response.