Not impressed how they handled a situation. It makes it very easy for scammers to get away with scamming you (us) with Mercari's auto accept and 5 star rating 3 days after your package arrives. The seller didn't sent me the item purchased but sent me two free gifts. The two free items sent were cheap, tarnished jewelry. My free gifts cost me $30.00 plus shipping and the seller was given a 5 star rating from me as a purchaser and Mercari couldn't help ..as it was past their 72 hrs policy.