Worst experience ever in my life. First- I got a used phone when I bought a new one and i had traded in my old one. Then, I started a return so I can get a new one this time- they took 15+ days to send me my new one, by the time I got it they said now it was past my 30 days- that wasn't my fault, then they are trying to change me for my phone. I still haven't gotten my refund, I am they tried charging my account for $274 MORE. I AM STILL PAYING FOR 2 PHONES AND A TRADE IN WHEN I ONLY HAVE 1.