Their customer service is horrible. I've been going back and forth with someone via email (their only customer service option right now) for a month. I absolutely do not think this person has read a single email I've sent. I believe a bot or this person is picking out keywords and sending me back information. The information never applies to what I'm asking about or is just flat out wrong for the issue I'm experiencing. I HATE that they are the only non-resale ticket buying option.