ive tried what sirius has said, agents, phone techs, u name it ive tried it. they send me messages again to call them. ive done so much work, time spent that sirius needs to pay me. they should be doing what they can at all costs. most reveiws on app helpers say and complain theyre having same issues. Apk, has your updates. DONT WORK. reset settings, files, apps. Ive never had this trouble ever until you got a big selfish money hungry HEADS. MONEY! trying to force people into buying radios,ect.