HORRIBLE customer service, even for VIP players. Game ROBS you of winnings. You have to send archaic screenshots to get YOUR EARNINGS/WINS. They care about $$$$ more than their customer base! Greed at its finest! 2/9/22 Game is faulty and glitchy and customer service doesn't care. They repeatedly tell you to check your Wi-Fi connection and update the app. NOT TRUE. It's all fine, the error is on their end and they are unapologetic or unwilling to compensate for their errors. $$$$$ grubbers.