Removed updates and now it works. Been using app and was plased with it. Updated on January 21, 2021 and it stopped workin. Just constant "loading" but never opened. I uninstalled the update and it's working fine. Hmmm? Why can't verizon techs fix the problem? Clearly the "update" isn't. :-( Many thanks to the developer for their response but I cannot launch the app at all. So how can I tap and report a bug? Well here we are again. Updated Feb 2022. All my messages gone. Removed updates.