Always says activation in progress for my home network protection.. paying for a service that I cannot use. Talked to CS for 2 hours got another router and still didn't help. Mind you I've deleted the app and reset the router a lot to try and fix it like they told me to do. That's always the answer ugh think I may switch to Xfinity after many years with Fios. Update Developers left me a message to write them and never replied back...