Very bad experience, the took more than 2500 USD cause of a rule that wasn't on the website, my family supposed to travel to Indonesia but one day before the flight they changed the rules of who can enter the country, we are Filipinos so we usually don't need a visa to enter, and the changed the rules cause of COVID-19, so even tho it wasn't our fault and kiwi didn't inform us about the change and then refused to give back a refund or even a partial, cause in their words" it was our fault."