My experience started out great. But now I can't even deposit a check from my mother who is elderly without providing a copy of her bank statement. She lives 4 hours away from me is elderly and does it need to be driving to the bank to get her bank statement to prove that she has enough money to write a check. Definitely will be looking for a new bank as this is absolutely ridiculous. As for customer service absolutely nice on the phone but they can't help, they also don't answer email back.