I deleted my other post to write this one. I have been in contact with your developers; they are saying that I don't meet the requirements for a refund; the policy states I can get a refund within 14 days. If you cannot fix the problem, you can't fix my problem aka the closing multiple time so I requested a refund with 10 days of the purchase but you are refusing to refund I have read the refund policies and I am more than eligible for the refund. Your staff has poor customer service skills