For the past week I have not been getting video/add options or prompts for my two extra moves, extra lives, or the gold box with 10 or 15 extra gems. I have tried to contact customer service, and after taking forever to get back to me they told me I had already received my daily allotment of video/add bonuses. What do they mean daily??? It has been a week!!! They didn't even bother to read my complaint closely enough to actually understand the problem!!! I regret spending money on this game!!!