Actually a pretty great app for the most part. Process is simple. Returns are easy, but not everything is returnable. But there is absolutely NO customer support. If you have a problem you are encouraged to "chat" with customer service. This is just an automated question and answer thing, not a person, and it fails every time. Emails get no response. And there is no phone number listed anywhere on the app. They make it as hard as possible to "bother them."