The app is constantly crashing, or having frequent "technical difficulties" that make it impossible to book anything. The genie is completely useless, giving spammy bad recommendations. Even when you pay for it, you can only use your "lightning lane" once per ride, which is ridiculous. The layout is convoluted and confusing. The "tip board" and "my day" are reversed and mostly contain useless information. Maxpass was a perfect system that was trashed for a spammy cash grab that is genie+. :(