I hope you never have an issue because customer service is only for premium customers. Half of a 50 dollar order was missing, and they only refunded 5 dollars, and I think they took it out of the drivers tip. I'm reporting to the BBB. Edit: they did eventually wind up refunding the whole thing, but it took me roughly 5 hours out of 2 days to get resolution. The access to customer service is still pretty bad, but at least they did the right thing eventually.