1). The pricing online hasnt been applied after 5 months & 3 cases have been submitted & rejected even when the phone is still being sold at the promotional price currently. 2). The pages load extremely slow even with my fast internet. 3). Limited manage functions compared to previous versions. 4). Sections & notification tile on top of one another making viewing impossible on main page. 5) I'm on paperless billing & have not been able to view my bill for over 4 months. 100% Room for improvement