COMPLETE GARBAGE ... LIKE VRBO customer sevice! A decent company should step into the STR space and put this pathetic company out of business! Don't be fooled by directions below to their worthless FAQs. This is a multi billion $$ company that has no competition!!! Every owner on the platform would gladly jump ship if a competitor came along because VRBO service and 3rd world technology are laughable! The worst app I have ever used!