Horrible..watched a few shows and movies wasnt bad decided to continue after the free trial with the basic package. After a few more shows decided i didn't want the ads so upgraded to premium and finished the show i was watching. Since updating and now paying $15 I can no longer use the service and have spent 4 hours patiently waiting for the next available agent over 2 days. I can watch any free program when not logged in but once I log in error the program is currently unavailable message.