Limited customer support. No way of reaching an agent for urgent requests. They also force you to use their digital wallet, PandaPay. Even if I used a cc, they sent my refund to a digital wallet which I can only use if my order is exactly the same amount as my wallet balance. Otherwise, you'll be forced to top-up the wallet with a minimum amount. You can't do a mix of wallet balance + credit card payment like deliveroo. And you can't send back your wallet balance to your original payment source.