It's gotten blatantly fraudulent at this point. Put items in game to entice players to purchase packs to be able to get said items. Then claim they were added mistakenly, remove the items from players to the point of putting a person at negative items? then offer nothing in the way of compensation other then a vague promise of gifting you a slap in the face later on for having put money into the game after everything you paid for was used. I'd give it Zero stars for the business management of it but sadly that's not an option.