Samsung is the worst company to deal with! Their customer service sucks 1000 percent! I traded in my perfectly fine buds plus, and paid over a hundred bucks for the buds pro. One of the side wouldn't connect to my phone. I contacted customer service. Psycho lady said they will fix it. I send it in and they come back with charging case isn't charging and want to charge me 130 to fix it! I spoke to 7 different people and got all different issues. They sent back my buds unfixed. Never buying again.