I bought a pair of Converse. Although, vinted report me that I had to wait until end of the month. However, it shows a message saying that the order is completed when this is not happening that I received my product as such and now they responded they can't give me my money back. I don't have neither my money or the product I purchased and trust they will deliver it successfully. This is unacceptable. Can anyone help me with my claim, please. Whom I need to report this to amend it?