Extremely bad company. I recently booked my hotel stay in Belgaum through MakeMyTrip and my bookings got duplicated. Surprisingly I received a message for the confirmation only once. On the app, it shows only one reservation that I utilised. I realised a dupe payment only when I checked my credit card statem. When I tried calling MMT's customer care number, irrespective of whichever option I choose on the IVR, I'm directed to either their website or their app. I'm unable to get through to them.