Edit: My ticket id is adf -898 -830001. I wish I could send you screen shots here. Original: Lost account. After an update, the multiple account login from same device is disabled. And, when I tried it, my game progress was reset to zero. Continuous emails to support team led to no response. Is this the way you deal with your players? Support team is continuously ignoring my e-mails. Worst experience from support staff. PS: I really like this game that's why I want to get my account back.