Since the last update, every time I try to make a payment it fails. I had to call to pay my card. This is also how I found that there is no email support, just the phone number. Not very helpful. Chase lets me send an encrypted message via the app. *Update Feb 2022: now the app is essentially useless. It is so slow, most of the time it doesn't even load my accounts - it just spins after log in, if I even get that far. I've had to use the website for weeks.