My first rating was deleted... I was talking about a glitch with instacrat app... the refund/replacement doesn't work... I know because it's not the first time, so tonight I was very deliberate to select refund or select a replacement for EVERY SINGLE ITEM so my shopper didn't have to waste time and his with 500 messages of "what do you want?" I asked him about it and he sent me a screen shot of his end and sure enough no back ups were selected so I know it wasn't his fault. Please fix!!!!!!!!!