I opened the account while filing my taxes...to open the account, no vital documents were required. While waiting for my taxes to be processed, my wallet was stolen, my phone was shut off, and I subsequently became homeless. They can verify my identity to speak with me about my account, but they won't let me access my money without verifing my identity with those documents I didn't need to open the account. It's unacceptable that my life can be so throughly ruined by this "customer service."