I have contacted the game cs, and did the following - reinstalled for the 3rd time - cleared app cache - restarted my phone - switching from wifi to 4G mobile data - updated my webviewer, and even confirmed to disable the webview function for my account. The app is still crashing. Now i am forced to play on android simulator. It's ridiculous cause i can even run genshin on medium graphics with my current phone. I still want to play this game, so please solve this issue.