Open Customer Support Ticket- I opened one, about not getting some rewards that I spent in game resources for and got a "we're looking into it, it's complicated" response then heard nothing else... Used that same open ticket to complain about game crushing lag, lost resources etc, no response. Finally, I asked for the ticket to be closed. No response. This game is broken... The only thing keeping me from deleting the game is the alliance I'm in is so fun, great people.