I never truly used this app and was charged the $129 yearly fee. For something I don't use, it's quite ridiculous to not honor a cancellation request since the service has not been utilized. When you refuse a refund of any kind, it speaks volumes about the quality of your app. While I never actually used it, apparently, you can only make money by refusing refunds for services that were not even used. I will be contacting the Better Business Bureau, as this is customer service at its WORST.