It's fraud, it's scam, it confirms my booking for a Villa that is abandoned already and I can't even make cancellation and refund until today. And it is super difficult to find a way to get in touch with the customer service, it provides you a chat bot that cannot help you in an unfortunate situation like this. It tooks me days and lot of research on google until I found the customer service email address that cannot help me either. I am so disappointed and not recommended this app.