Google is ridiculous! Doesn't stand behind their products at all! This is a NEW Duo account because my old device is water damaged, SO...I had to purchase a new device and yes, all my passwords are on my other device, yet I'm signed into my old Google account on my Google nest AND on my television through all my Amazon apps, Netflix through my old Gooogle account. They state if you have an old device and you sign on on it OR use your home network, (WHICH I HAVE BEEN DOING)! you can access. Lie!