Every single time you report an issue with something in the game, the only response is to be asked for a video of the problem. But most of the features that have problems are chance based i.e. the problem I continuously have which is that characters drop items behind furniture that I cannot clear away, so there's no way to pick any of the items up - there is no way to know when a character will next appear and drop gifts, so am i supposed to just sit around screen recording the app all day?