I've tried to hold off on this negative review for 2 months, because I am a subscriber to the family plan for a number of years now. I've emailed technical support also. The app crashes a lot (music stops playing in the middle of songs). Even up to date apps. Crashed 6 times in the last 60 minutes just now. I usually play music from my downloads, so signal reception is not the problem. It crashes over wifi casting to devices or smart speakers. Think I might switch to Spotify.