I've been VIP user since more than 5 years but recent experiance was very pathetic and hence changed my rating to 1 star. Facing volume issue since many days. It goes drastically high while recording even when handset volume at zero. Emailed this issue twice but no any response from support team. Kindly fix this issue asap . Previous version was far better, simple and easy to use. This new look, interface is just pathetic. Please keep it simple like earlier one.