I have followed every recommendation that they have given me. Nothing has worked. The device just sucks!!! It has been in the so called learning phase now for two weeks. All it has learned how to do, is aggravate me and make my house very uncomfortable. This device is not worth its rather high price. It does not work. Not responsive at all! Always needs to be restarted. After the last update, it is even worse. I have uninstalled the app 3 different times. Very slow and crashes too much.