Fed Ex & app are garbage. It allows you to make changes and then reverts back to old info. The app says out for delivery, & the package isn't even in state or near me. The AI makes it impossible to get live people. Customer service with heavy accents are hard to understand. Their current service is comparable to USPS. I never get packages as expected or promised. No live time tracking, no correct delivery information, & no prompt updates. Damaged boxes. Pkgs. left for days at weird locations.