I love the game but I bought gold coins and various items, did not use them but they have disappeared. I contacted support and they keep sending me emails saying that they are going to close my ticket for no response. I have responded and provided all that they have asked for. They still have not reimbursed me for the money I spent or added the coins back onto my account. My son bought me a play card for Christmas and that is money he worked hard for. Breaks my heart!