The support team takes weeks to get back to tickets, and when they do you get an automated message that says "our support service was down sorry about the delay it won't happen again let us know if you still need help" then they CLOSE the ticket before addressing the original issue. This just happens OVER and OVER and you have to keep making new tickets for the same issue. Seriously just a rip off of a game and HORRIBLE customer service. Do yourself a favor and do not download.