I made a purchase. The seller then asked if it was okay for her to cancel and I repurchase because she wanted to use a different shipping company. I declined and explained I didn't have the funds to repurchase as it would take 5 days to be credited back to me. She then snapped at me that if I didn't have 12 dollars for shipping I shouldn't be buying puzzles on the internet. I contacted customer service with screenshots and got a generalized response. And They didn't even get my name right.