Recent guest had a mental breakdown and trashed the flat. Police and fire brigade were called. Damage extended to neighbours property. Followed Airbnb advice for recompense, and guest initially willing to recompense, but now guest not responding to messages and Airbnb have walked away from problem. I'm left with £1,000s worth of lost personal belongings and bills to put properties back together. Airbnb have closed case and no longer responding to messages. Totally irresponsible company.