For the last week + i had many of my pieces that i have earned in special event the ones in a bubble just Poofed gone never to be seen again Ive sent customer support 5 emails/tickets to inform them with no reply but my tickets been closed ive lost so many "bubbles" that had anywhere from 7 to 11 just poof my bigger pieces on the board also poofed Not able to watch ad to get free energy Been olaying this game for months on end saved all the pieces from the events just to never be able to use