A relative maliciously deleted my account of almost 3 years. I contacted supported and got a recycled response of "Sorry! We can't help you!" I put A LOT of time, love, and money (probably around $1,000) into this account, and I have serious doubts that it is actually unrecoverable. As a paying and loyal customer, this treatment is insulting. Beyond that, the game is probably at one of its historical low points right now. Popular streamers and high-ranked players are very dissatisfied with the PvP, which is incredibly frustrating and punishing at the moment. I successfully held Champion rank in Arena, and it's been a slog to do daily PvP and Guild Wars thanks to RNG and (in my opinion) poor unit design of late. What a shame.