Needs LIVE service agents. I wasted a lot time trying to get help with app issues on orders. When customers have replacement items, our $ amount goes down. I've even had them say items were missing when they had been replaced or refunded for them, which made my rating go down. Also, isn't fair to allow them 24 hours to remove tip after including it in the first place. There are less & less batches showing & Miles to the delivery say one thing, then ends up farther.