Such HORRIBLE customer service. They gave me the runaround for a month in back&forth emails. Only giving 24hrs to reply even tho they take 2-3 days. Gave ALL the info they asked for in multiple tickets. The first time they said You've validated your account, then sent me an invalid pic to help unlock my account & then closed my ticket. DO NOT download this! They change their save process right under your nose, then will not send a simple password reset! Spent so much $ on this game.What a waste