I spent €1700 on a their Level product as a gift for my wife and she cannot access any of the equalization controls because this app is LITERALLY TERRIBLE. Customer Service said they couldn't help, and when I requested a refund for my €1700 product that ISN'T FULLY FUNCTIONAL, they said, "sorry, there is nothing we can do. You'll just have to keep using the device without the app". I have bought a few B&O products over the years, but I will never again after this experience. Disgusting.