The app is spotty. From poor connectivity to freezing during use. Considering that the whole business is about utilizing the app for delivery information this seems counter intuitive . Getting assistance from customer service is useless. I have on a particular issue at 3 times in the past 2 weeks. The same song and dance, it is Not helpful when the CSR IS reading from a script AND NOT ANALYZING THE SITUATION AT HAND. IT FEELS POINTLESS TO CALL!