Their customer service is a nightmare. Everything with them takes 3 business days, they wouldn't let me draw from my venmo balance even though I had money in it, and then they refused to refund the person who sent me the money Their customer service representative said the only thing I could do was a standard bank transfer which takes up to 3 days and then to "pay the other party back outside of venmo" once the bank transfer went through. I'd give less than 1 star if I could. Nightmarish!