Update: while I've performed the actions as directed, the thermostat is still having issues. Update 2/6/22 the thermostat is still not operating as promised. I've taken every measure possible and I'm still left with an faulty product. I think it's likely that the issues started with the uncoupling of nest and Google and the creation of the Google home app. I'm normally a fan, but this foolery here, completely unacceptable.