This app is so frustrating and infuriating. No matter how many times i change my password it still wont allow me to sign in, ive been late paying my bill twice, when i called customer service and explained what was happening they didnt even understand a thing i said (even after i explained the problem repeatedly) nothing was fixed and then they told me how much i had to pay and said "Please pay your bill on time, ma'am." Overall, i wish i had never gotten a credit card with credit one bank.