Unable to contact anyone besides phone. Tried both number in app & on back of card. Recording for both numbers said normal hours are 7am-10pm central time. I called at 815pm central time (615 pst) and both numbers were closed down. There were no days listed so not sure if they are just closed weekend days & forgot to say so. Very inconvenient bc out of town, but in same state & my card won't work. App has no way to fix this, no chat or email option