Absolutely loved this app until I had to start over due to device change. Update was done to allow you to save progress by signing in with FB or google yay! My 4yr old accidently deleted app off my phone, I lost over 3yrs of progress (no problem, I login with FB) wrong! I lost everything even though I have logged in with FB and google. Reach out to support, sorry nothing they can do! And they want me to pay for ad free service again! App is great other saving, customer service SUCKS!!!