I am a Premium Member, and they update great information regarding changes. I pay $19.99 a month and still have yet to hear back regarding emails and chats sent into regarding uploading rental documents. No one responds, and you can call, but it is the operating system that does not offer assistance. I am glad there is an option for rental segments to improve your score. The follow-up services are not up to standards. The failure to respond makes me look at other options.