The app is awful. There is constant buffering no matter what you do (delete the app, restart, etc), and they literally have no help whatsoever. This is the worst experience I have ever had with a subscription BY FAR. Also, I noticed other users have been told by customer service that this is a Samsung phone issue only. This is not true. I have a Pixel 6 and the app does not work at all. As everyone else is reporting, streaming DOES NOT WORK. ALL THAT IT DOES IS BUFFER.