Abysmal. Somehow banned whilst not using the app. Just tried to reinstall the app after years and as soon as I enter my phone number, it tells me I'm banned. Customer service hide behind a scripted answer. Unable to use. TOTAL waste of time. Zero stars should be the option. It's a joke that they suggest that they "take violations of our Terms of Service and Community Guidelines very seriously". How can they? If they provide no information, have no appeal and can ban someone not using the service; these all indicate that there are glaring holes in their processes. I'm trying to escalate this with their customer service team as the is obviously something up when you can be banned without using their service. You'd think they'd want users wouldn't you ...