Horrible customer support, they don't care about their users, they only care about their host. I booked a large cabin for my birthday with my family and we ended up receiving a fine because we had 5 vehicles parked in the driveway, but apparently that community only allowed a maximum of 4 cars in a driveway but we were never told about such rule and the host started harassing me to pay the fine and because I refused to do so Airbnb decided to side with the host & ban me from ever using Airb.