After being a long time Amazon prime meber and paying $110 a year I contacted customer support about a late prime delivery as well as 3 years of poor service. The said they do not do any sort of compensation and only offered a $10 credit to say sorry. I have not received multiple packages including the Alexa I ordered. $10 for my troubles and items not delivered did not add up to even 1% of items I ordered and did not receive. Items are labeled prime 2 day delivery but rarely do they deliver.