i LOVED Bella, Bella surpprises were amazing, tho i rarely get them anymore, the card is lovely, live help WAS great & fast, but now it takes 7-15 HOURS to get help. My debit card's been locked 4 days,it takes them 12 hrs to respond w/a question, i reply, another 8 hrs for them to reply w/ANOTHER QUESTION! Back & forth for DAYS, 12 hrs btwn replies. I cannot access my paycheck. We have no money. THERE'S NO # U CAN CALL, U HAVE NO CHOICE BUT WAIT HOURS & HOURS FOR HELP IN THE APP. I feel let down