A Horror Show for 3 years. Bad phone service in the beginning. But recently I went to a ground store for a new case, was talked into the "free trial" for wifi, and this wound up being the worst decision ever. I went to return it and was verbally abused by the employee to the point of tears, then TMobile continued to charge me for something I no longer had (and returned within the window) for the last two months. Bad company. Hates their customers.