The worst is when trying to get customer service. You can not speak to anyone until you try handling it within the app. But the app doesn't understand what you need, so it takes almost an hour before you can get to someone. Please don't set up payment arrangements because you will still be shut off before that arrangement date. Then, you can not speak to anyone until you pay. Even if you're paying 5 days before your arrangements just to get service back on. The way customers are treated sucks.