This was one of the biggest waste of money. Tried changing the number, and it wouldn't accept it so it locked me out. All customer support could ask is what's the cell provider and what's my internet provider. Since then I've had stuff stolen and all they could say is wait for their system to reset! Now weeks later to get no service or help. I even have a theft plan that's totally for nothing. So think twice before shelling out your hard earned money!!!!