I request to speak with someone on how best to continue with a 401k since switching between employers...that was about 2 years ago. They say on the app it takes a week to have someone reach out to you. This institution never reached out to me to inform me of the fees they were pulling to keep my account open (my prior employer apparently paid for the account annual fees but m.l. never informed me that I was now responsible). So far not a good reception on rollover or what to do now.