Did my first shop for a customer who had obviously cancelled her order. So, I'm shopping, communicating with the customer on substitutions and getting no response. After an hour or more in the store I get to check out and the card is declined. Call support they couldn't find my account, talked to 2 other support members and finally they found my account but no order. Sent in texts that I screenshot showing I actually had this customer, still, to no avail...no help. Never used it to shop again.