Impossible to reach anyone. Their app and website make canceling extremely difficult. Their customer service number just goes in circles. My bank and I had the hardest time reaching an actual person. The refused to refund unauthorized charges but put a little "no refunds" in their terms and conditions to save them. Their reps have zero customer service skills. Don't not bother with the app/service. Get Hulu Live or any other service. This one isn't worth the time or money. Shady!