It had so many bugs(including major one) that were not yet fixed even from the last years problem and they didnt bother fixing and just focus on their cash events. The prices of cash related event were too expensive too aside from the rates to acquire the item which is abyssmally low even cosmetics. It was a heavily pay to win game and if you are a f2p you need to depend on luck on drops to keep up with pay to win players :(