Made a purchase for vday and paid for 2-3 day shipping, before the purchase it said I'd get it by the 12, as the 12th came my purchase was still processing, i had to call customer service to find out my order was changed to the 22nd. I understand the shortage on employees but at least update the person, I could have at least canceled my order and purchased a different gift. Macy's ruined my surprise, also tried keeping my shipping $. Take off premium shipping if you can't fulfill.