I did everything you guys asked in trying to troubleshoot and get the issue resolved. Contracted via phone, app, email. Agent closed my UNRESOLVED ticket and sent me a survey asking about her performance. Wow. Just wow at the combined rudeness and incompetence from literally every person I've dealt with at this company. Great idea, was hoping it'd be good for my city, but now? I'll be contacting the person who put these rides in place and highly recommending another option.