Use to be good. I contacted support over a missing order. Normally they arrived on Sunday, I reached out Wednesday, concerned that the food might not stay fresh that long. Not only did the rep, Omar, not grasp which shipment I was talking about, he thought I was asking about the next shipment that hadn't even shipped yet, sure Omar, I'd really call about my order that wasn't meant to be here for another 4 days. Anyway, I asked to speak to a supervisor, Omar told me one would contact me in 24-48