As a retired HP employee I am totally ashamed of what I am going through to set up my HP Officejet Pro 8020! And that has included installing/deinstalling/reinstalling HP Smart, having to reset my password which it accepted twice and now does not accept and still cannot "find" my printer!!! I set it up on my 5G phone with no issues. From the number of bad reviews I have read...this app, very succinctly, sucks!!! Either fix HP Smart or develop an app that is user friendly.