I have no idea what is going on here with my taxes. I've gone through the whole process of uploading the requested files, and I've been sitting on hold for 3+ days now with 0 progress being made by my agents whatsoever. I first got assigned with Lisa, and now I'm with someone named Gerald?? And we still haven't begun reviewing my return. And I've messaged both agents asking whats going on and never get a response back. Seriously what the hell?