Their customer care is bad, there's no hotline that calls to a person only automated voice calls, the chat system is even worse. And no email is provided for customer care either. I booked refundable tickets and cancelled in time but they declined to refund me only because I didn't cancel because of emergency. What kind of stealing is this? Just terrible. Will never book online from them again. The tickets show 💯% refunds but then they'll find stupid excuses to not refund you.