Overall the service provided is abit sketchy and once you start delving deeper you realise the service isn't what you paid for. You get limited by data transfer rates and quotas. Customer service is limited, if you want a refund it's impossible as the customer service states New Zealand laws and then stops responding even though the laws still ALLOW for refunds it's just under the discretion of the service provider. So them stating they CANT refund because of the law is a complete lie.