Something is really wrong with the photo ID verification. Only webcam option (no phone apps nor web upload option) is available but the YouTube on its website says otherwise. Despite a clear picture (one can retake as many time as one's like for the best picture) yet the system claimed BLURRY or UNREADABLE. With a public stock company such as Coinbase traded at Nasdaq, the Customer Support has not been able to help at all. My wire transfer couldn't be cleared due to failed ID verification.