I tried to get a call from a tax professional to go over my forms and deductions, to make sure I didn't select something wrong, and i was supposed to wait 11 minutes, as it was a busy night. When they called, I answered, and got a pre-recorded message obviously meant for my voice-mail. "We're so sorry we missed you! We will not try to call again." And a note on my profile with the same message. I needed help, and apparently got the laziest tax "Professional" I'm 😠😡🤬