Completely horrible! I have been a member since varo offered accounts! I've used it almost every tax season and as my go to bank! I am pulling my money as of today! You decide to suspend my account for possible fraud on your own account and demand that I jump through hoops for you to access my money, My phone call with all my account information should be enough for me to decide if I WANT TO LOCK MY ACCOUNT NOT YOU!! you've lost a loyal customer and my money!