I went into one of your locations with a few problems that needed to be resolved. Unfortunately I was paired up with a representative who showed 0 empathy, he was borderline cocky. I didn't like my interactions with him at all. He switched out my sim card and I hope that this will sorte put my problems of not getting text msg at a timely manner. I work for the airlines and received 2 assignments, But receive them late due to your network which caused me some trouble at my workplace.