Poor Customer service, when the service works its great but any issue and you cannot get help. Customer service may start helpful but then just ignore you. Have had no response in weeks in regards to not being able to log into account. Funimation are happy to keep taking payment though! Had to cancel payment from bank end as Funimation are still ignoring all my emails. They admitted the issue was nothing to do with me but then nothing, no more information, no response to my emails, just silence