Went thru all the steps to schedule an appt, received a pop-up with doctor photo and name that we were next in line to be called. Got a call that the provider won't see me. Covered by insurance and still won't see me? The recording redirected me to an agent who said they couldn't find anything about me having an appt. It's alarming after putting in all my info, insurance, getting a confirmation and being told no record of it. Won't be using their online services again.