ThredUp made me happy until Christmas time. I received poor quality and completely battered items i could not get refunded. I reached out to Customer Serice about a pair of boots where the majority of the sole on a boot was barely hanging on and I did not notice until wearing them. The sole came undone & I almost fell over. I received a gift certificate for Christmas to ThredUp and did not spend all of it, thinking I would have a credit for the unused portion and did not. Not happy anymore.