I've been trying for days to pay my bill and my app gets stuck loading. I've done everything imaginable to get this to work. The fact that's it's been over 24 hours is really concerning. I suspect a good portion of customers use it to pay their bill. I really hope we don't get a late fee because of their sad handling of this. At least send an email about it to your customers instead of constantly trying to sell them a new phone. Shameful.