Delta damaged my luggage. I'm not upset about that but it's the lack of care that's been taken. Damaged luggage happens but if your airline did it, why do I have to work so hard to get the issue resolved? I spent 7 hrs+ on hold between three different phone calls because I kept being transfered to the "wrong person". Finally was able to file a claim. I have a claim number but when I use the Message Us feature, I'm told they can't find my claim. It's been impossible to speak with anyone.