The customer service reps don't know what they are doing. I had ordered the wrong size merchandise and was willing to pay to get the right size. However, apparently this is something that the customer reps just can't understand. They kept insisting on just a refund and nothing more. I spoke with two different people via e-mail and the first abandoned the conversation by claiming I hadn't responded in a few days. The second one tried the same thing. 0/10 would not recommend.