UPDATE, check edit history for previous disappointment. Uphold reached out on here very quickly (sub 2 hours) and offered to clear this up. I did not take them up on this as I feel it is unfair that I had to publicly complain to get assistance which a person reading reviews cannot rely on. Their automated system did verify me today. Upgrading to 3 stars. Will update again in about a month after using the service. Thanks Uphold for reaching out to fix things.