Items go missing! I've had a number of hero shards go missing from the game. They are extremely hard to come by so when they disappear from your account its really annoying and unfair!Told to contact customer services. ***UPDATE*** Still no answer 48 hours later and worse still the same thing has happened again. You get to 1 below the upgrade requirement of an elite hero and all the shards dissappear. This is the 4th time on the same hero. RIP OFF!!