I use turbo tax every year, but this is the first time I'm very unhappy with the experience. What should have been a 45 minute process turned into over 6 hours all because your sytyems were glitching out. I reviewed and re-entered my info over and over and over again it wasn't until the tax specialist had me completely delete my state information and re-enter it one last time that it actually went through. It shouldn't be that hard.