Horrible experience today, I was in my home and my 4 digit code did not work to disarm, alarm went off, women checked in with me to verified it was me, and I was in the home asked her why my 4 digit code did not work and it worked a couple of days ago, she said she could not answer me but would have someone call me, I gave my number, went to open the door for my neighbor who was at my door, then next thing I know the door is close don me and I am locked out of my own home for over 1 hour in the cold!!! The customer service rep that cold me on my phone could barely speak english let alone answer kept asking my name, could not get a supervisor on the phone nothing but run arounds for over 1 hour out in the cold, my daughter had to leave her job to come and open the garage door because the app on her phone would not unlock the doors.The she disconnected my call after over and hour out in the cold and never called me back, I had to call back waited on hold in the cold, finally my daughter came home let me in, and was told that the batteries were dead in both door locks and thats why I was not able to get back in, yet her phone app would not work either!!! Horrible service and app issues!:)