Requested two payouts, $.50 and $10. After getting no response for a week, I sent an email to support and got an automated response. Both payouts were eventually denied and my account was banned for some reason. A few weeks later I was unbanned and refunded the gems for only the $.50 request (and given an extra 200 gems for the inconvenience, about $.25). I sent another email asking about the $10. Two months later and I've only ever received automated responses and no resolution.