I have played this game since the beginning and started having trouble with my vip. I have to log in and out to get it to take affect. I reached out to ludia to let them know there was an issue there repsonse is well then your vip is canceled and you can't use it at all anymore. And what our forum to see if there's an update to fix the issue. Like that's terrible. They didn't even ask if I was ok with it just canceled it. Or ask how I felt before doing anything. Terrible customer service.