Absolutely love the game. But extremely disappointed with the GMs when it comes to customer managment. I purchased a snow chest with the free exchanged tickets. But when I was purchasing the chest, there was a lag, and both my ticket and 450 diamonds are used. I seek help from the GM, but they are aggressive and refused to help. The GM also pointed out saying it's my fault in a very sarcastic and despising manner. Disappointed and disgusted.. Hope that the higher managment sees this.