I have spotify premium for over 3 years and not only it crashes multiple times, i also had an issue with a playlist of mine that mysteriously disappeared, and when i first contacted the support they couldnt help me after 40 minutes of trying to figure the problem and suddenly stopped talking to me, and the second time i contacted support they told me that it was my fault even though i havent done anything out of the ordinary. These little things are what make a customer frustrated in my opinion