what a shame for Arlo, not only for the fact that they have reduced themselves to gradually limit the support unless you pay them, but to fabricate issues due to this is appalling; I have an Arlo Q that works with no issue, but suddenly I get notifications of activity but NO video, so I contacted them via chat and literally was told that since I don't have a plan (because I don't need it) the only option available is to find something in their knowledge base, and guess what? no info there