Cox costumer service is really bad. They have not been honest about account billing, they pass you around departments not actually connecting you to supervisor/manager. If you ask to have management call you they don't return calls. EBB/ACP Program they don't want you to know that they handle your account with the programs. For 3 months I have voice my concerns and no one has addressed any of the concerns I have had for 3 months but they contact you about paying a bill.