I purchased 20 credits to send out cards. I ordered the cards with the app, hit "send" and the cards were supposedly off. Well, they never showed up. I wrote to Touchnote and they said that even though the app shows that the cards are "ready to be posted," that weeks later, they never went out. They apologized. Said would reissue the credits spent. A few weeks later I went to send new cards and guess what, no credits were added. I feel like they have stolen from me. Very disappointed.