Ive been a member for over 10 year my family got covid and we were out of work for over a week and the taced me with 7 to 8 29 dollar fees and i couldnt help it and ive reapeatedly asked the collectors to not charge my account and they did anyway (out of my control) and know my familys going another week without money the first time navy federal did not have my back kinda disappointing being that i alway boost them to everyone