After a month of conversing with the support team, my conclusion is this .. the game is made by cheaters bent on making you spend money by employing glitches that allow you to be attacked, but unable to attack back. The developers, despite receiving screenshots proving certain nefarious methods, have refused to acknowledge/fix the issue, so I believe this was actually their intention all along. Don't waste a penny. EFF this game and the thieves who created it.