I made an order from a petrol station/food shop. Items were out of stock leaving £4 of items for £7.50 in fees. Immediately I live chatted to cancel the order, as clearly this was not worth it. The advisor then took 10 minutes before trying to contact the "restaurant" and then said as they were "preparing the meal" I could not cancel. It was pre-packaged items off a shop floor. I tried explaining this to multiple advisors who told me I should have cancelled the order using live chat. 😐