I recently lost my phone during an out-of-state trip to Austin, TX, and was trying to login to my Uber account to contact the driver of the vehicle in which I'd accidentally left my phone. So I used my cousin's laptop to download the browser extension and attempted to login to my account to access my vault. However, I was met with a persistent "incorrect password" message. HUGE problem when you're out-of-state, without a car, and without a phone. How do they mess up something as basic as this?