Hangouts was revolutionary, it handled group chats, individual chats, video calls (individual and group), had excellent support for sending media back and forth, supported SMS AND combined SMS conversations and their respective hangout chat. Then they removed SMS support unless you used a Google number, fine. Then they removed SMS support...why? Then they killed hangouts and now I have 2 terrible chrome extensions, 2 terrible apps and 2 separate tabs to jump between. I am beyond frustrated.