I wrote a review day before yesterday and have upped my review to 2 stars because of the prompt response. As stated in the earlier review, recent upgrades made it randomly start and stop. After being an avid Pi fan for years, I have switched to another player that does not do that. They responded that the problem can be caused by adaptive battery interactions. Unfortunately, my LG V40thinq doesn't have that feature, so it is a wrong solution.