👺I switched to paperless when I joined to avoid the fee, and then later was charged for paper statements👺I looked back at the app and it was already set to paperless👺Called the bank👺Was not actually enrolled in paperless so that's why👺They wouldn't refund it even though it was their own fault👺Closed my account because if they lie about something this simple if I had a bigger issue this is the quality of customer service I can expect👺