4:45 ordered online. Received a text 5:01 that my order was out for delivery due by 5:45 per the original email. 5:53 called and placed on hold by a guy. Answering the phone by asking to be placed on hold is not very professional btw. 6:02 Answered. Different guy answers the phone. Sounded half asleep. Asks for my name and phone number. Tells me "It" says it is out for delivery. Cancelled the order. 6:31 Guy that answered the phone calls me back to confirm my delivery address???? WTH So from 4:45 PM - 6:31PM a grown adult could not make a pizza and deliver it 1.7 miles? And these are the people demanding $15.00 as a base wage........SMHL Placed additional calls and an email to get points back. Not the first issue, but can assure of it being last. There's too many other options on this highway to continually put up with sub standard service.