I attempted to make a purchase of an item a few months ago. However, I found out that the item was not delivered due to "Delivery service provider reported that the parcel has been damaged" issue and the flood that hit my area, yet I was charged the full amount for no reason. When I tried to appeal for a refund (no item was received) I was notified that the refund is not possible because it was already past a week. Please kindly explain to me how can I, a victim of natural disaster file a refund when I do not even have the ability to access the net within that 1 week period?