Customers do lie about items and hardly respond to text. My issue is the app crashes alot. Too many times that I can count for during and before you shop. Also, customers tend to give me poor ratings for missing items or say something is damaged when I know it isn't. As a shopper, we are timed to shop in these stores, but customers expect for us to come out of the store every time with everything they asked for. This isn't always possible due to shortages everywhere. Its hard to get batches too