I purchased offers in the game multiple times already. but this time, it failed to give the items/deal that I availed. It may not be a huge amount, but money is still money. I hope either that I can get the items that I purchased or I'll get refunded. up: it's been more than 5 days since I requested the refund but nothing has been returned to me. very poor customer service. never playing games under these devs again.