This is just a scamming app to get your money. They give you robot responses. Read through the complaints. You'll see the same responses from the company. The waiver you have to agree to before being allowed to play should let you know it's all a sham. They try saying their slots are loose. A virgin nun is looser than their slots will ever be. Take a video of you playing the slots and get the scamming on video. I did and busted the company. FTC can work wonders.