Not only does the service suck but the app doesn't work very well either. Literally the only shipping company that I ever CONSTANTLY, have issues with. What's the purpose of a "UPS my choice" account, which has all of my account information address and apt number, if your drivers only go by the info from the shipper? My package is not being delivered because my apt number was not on the shipping information from the shipper but it is on my "UPS My choice" account. Use FedEx!