App is great, service is not. I call having questions about what a specific condition could be, listing all symptoms and such, and they are of no assistance other than "talk to your Primary". No hypotheticals, no out of the box answers. I don't need tips on a boo-boo, I need someone to listen to my concerns and think. Even if they can't physically help me, if they can just point me in the right direction I'd consider that a win.