Got double charged for an order once. Help centre guy cancelled my second order and told me refund had been processed back to my bank account. 18 days later still no refund so I contact help centre again, but this time they tell me I was charged only once... even though I have screen shots from the original chat and photo evidence. FoodPanda doesn't want to take responsibility for what was an error from the app. Quite sad but I'm going to use Grab only from now on.