Played with my kid got to lvl 10 and the account was restarted. To lvl 1. Been over a week and still can't get a response to fix it. For a game grossing over 40 million in in-game purchases and subscriptions. This is appalling and unacceptable response time for account issues. UPDATE At no point was I actually talked with about the issue. I have checked... I logged back on today and magically in on my lvl 10 account. I waited for a response so long the new account was lvl 6... WTH bro