Lost money on this app with no recourse. Worst experience ordering food. Order was missing 2 out of 5 items, but their customer service won't help you, just waste your time in a chat and email you after saying your case is closed, without resolving it. Do your dam jobs? I guess the money paid for the missing food is just burnt, through no fault of my own. Grab would've sorted this out fast and replaced the lost money with a voucher. AirAsia will happily burn customers, avoid at all cost.