Last month I was unable to log in for a week. I ask for a refund and nothing gets resolved. My alliance convinces me to stay so I continue to pour money into the account. I'm 48 hours into another lock out. I send feedback to the developers each time it fails to log in and have yet to receive any kind of response. The people in the game are awesome but any issues with the game is hard to get resolved. Download at your own risk.