I hope this is going to work out now. I got a person on the phone who promised to make it happen. Update. A day later it never happened. Back to 1 star. Wanted to send champagne to my son's hotel in San Francisco where he is celebrating his birthday. We placed the order and were charged but the bottle was never delivered. When we complained there wasnt even a person to speak with. He will only be in SF one more day so it's looking like we were simply ripped off. It's a scam apparently.