Background check says wait for email from 1 to 7 business days, & I received none. Customer support asked if I received email from Sterling, when I checked my email and came back to the chat window on my phone the chat was closed! Poor platform design. The last email I received from sterling was from when I tried to sign up in 2020 and I completed everything so their partners and them are not communicating. They take $50 for sign up but don't hold themselves responsible for anything afterwards.