If you are in India and using Airbnb as a guest, please use any other app. Airbnb customer service is of no use if you face any payment related problems or if you find any issues with the property after checking in. Reviews on airbnb are also moderated. Many negative reviews are deleted. If you had a bad experience on Airbnb and Airbnb support didn't help you, please connect with you bank and raise a chargeback.