I thought that's what I was doing. This isn't a customer service situ, it's R & D. I have an S21 Ultra. THE APP WONT LOAD!!!! Send me specific info on how to do what you're asking. I emailed them and it was returned, not deliverable. This is a major scam. UPDATE Dammit. Fix it. Effing app won't load again and I just paid and got scanned. What is wrong with you people? *********** Apps not working. Just installed it. Had acct, being prompted to use app, which is nonfunctional. Pls address