You have to train your driver more properly. I understand that everyone is in difficult situation, but getting inexperienced and stubbornly stupid (e.g. not read carefully the address and getting lost every time finding address) is unacceptable. If the driver doesn't know which house is, please tell him/her to request to be accompanied by the security or ask clearly to the security (this is basic logic everyone should know). Order missing, Restaurant&driver do not confirm to customer.