The app requires me to reset my password every single time I log in. Not only that, but their password reset function doesn't even work so I literally have to call every single time I log in. My best guess to what the issue is: they have a max password length but when setting up the password they don't let you know. They just truncate it to whatever the length max is. When you go to login with your 20 character password it tells you it's incorrect despite entering it correctly every time.