Terrible in game customer support. Years spent playing this game and the outsourced support staff just copies and pastes replies once every 24 hours. I've screen capped everything including names and will be contacting developers directly on forums. Will no longer be spending money in game and will be only f2p. Bugs are horrible and consistently an issue with zero support. Every update breaks aspects of the game. Horrid experience for months now after years of reasonably fun times.