I've placed orders using the McDonald's app on many occasions and never had an issue with having someone else pick up my food. I placed an order yesterday from the same restaurant where I always order from, and now all of a sudden the manager tells me over the phone and also tells the person who is picking up my food, that they cannot pick up my order unless the phone is there. McDonald's CS said the same. Which makes no sense. McDonald's really needs to get it together and get with the times.