As a long time user, I am quitting Uber. The drivers in Melbourne have rigged the system so they focus on getting cancellation fees rather than driving people around. So many times I've had rides cancelled, including pre booked rides. The galling thing is the drivers blame me for the cancellation. There is no customer service and the drivers are simply driven by perverse incentives. It's a disgusting system when you think about it. I'm going to use my car more now and at a push, use taxis.