#1 Contacting CSR (customer service representative) is relatively EASY. #2 Having a CSR respond in a TIMELY manner is likely. #3 The probability that the first DOZEN or so CS interactions are a complete WASTE of time is 99%! This time it's been ongoing since mid November. This is their NORMAL. (Excluding Tech Support) #4 The game itself is FUN. (⭐⭐⭐⭐⭐) #5 No one finds this review helpful? Really?