My phone will not detect my brand new buds that I paid so much money for, I am advised to factory reset my phone or try to connect to another phone but I need it to work on MY phone.?!? I am so disappointed in both the galaxy buds pro AND the app...and I see that I am not the only one. I am going to try to return them to the Samsung store and buy Bose. If I'm going to spend that kind of money...I at least want it to work. I have very pretty, very useless earbuds.