The app is counter-intuitive. Having to click 4 times to find the spot to actually order and not pick a location is rediculous. Having to "customize" a plain bagel to find plain cream cheese add on and only having warmed or not warmed as an default option for a bagel is rediculous. So many clicks and "discovery" to get what you want? I stop buying as much and simply go to Pete's. At least they invest in the UX and streamline the flow.