I do not see the card upgrade option in my App. This makes the card upgrade process very difficult because it's not possible to lock the rates and have to rely on customer support. The support is great but by the time they respond the rate at which I originally intended to lock is long gone. Updated: I was able to upgrade by contacting support. I believe the reason for my issue was I have a virtual Card, therefore I don't see upgrade option. Tech should look into this bug.