Wow! So your not refunding the person money who sent it to an account that was deactivated. Then asked the person who account doesn't exist anymore to create another account so that person can refund the money back to the owner who sent it. Then had me do all this unnecessary stuff that didn't work to be told "this will help us to do better next time." UNBELIEVABLE! I wonder how many other people you guys have done this to? This is very sad for you to take this persons funds and not return them.