Air BnBs support team is absolutely garbage. If you have an issue with a host, they're going to continue to pass the issue along to someone else until nobody remembers why you reached out in the first place. My gf & I had a shady host back track last minute, wanted US to cancel, and then lied to the AirBnB support team that they never tried to cancel. Ultimately we tried to work this out over and over with different agents, even for a CREDIT. But no dice. Support is garbage. Just a heads up.