You can't tell them the app is malfunctioning. They look on the back side and say nothing wrong. Or "driver know nothing!" My log in my hand should be the only copy. I certified it. Yet i was pulled over and officer web version had 4 violation. The very understanding officer, Looked at my log, that had no violation! KeepTruckin lies and will not listen when you tell them the system is wrong. They know it all and can't be bothered! Company are paying for a product & services. Not the otherway!