I've read ALL reviews, same issues with updating as well. Seems HIGHLY LIKELY THAT I'LL NOT RECEIVE THE SAME REDIRECTED COMMON RESPONSE. WHY Not REDIRECT CONSUMERS TO CONTACT A LIVE REPRESENTATIVE??? I THINK I'VE MADE A COSTLY MISTAKE IN MY CHOICE OF PAID SERVICES!!! LESS THAN 14 DAYS IN and MY EXPERIENCES ARE ACROSS THE BOARD FOR INADEQUATE SERVICES !!