Contacted you multiple times for over a year and you still can't fix problems. What is the point in the download to watch offline when it doesn't work. It's extremely rare that it plays a download. Even when connected to Internet it still refuses to play. You have to delete the redownload AGAIN and 9/10 times it still doesn't work offline. If you don't download but stream direct it has a loading screen most of the time. Wether on WiFi or data. Takes hours to watch half hour if your lucky 😡