Most of the time when I need to print, it will say that it's busy. IT'S NOT BUSY! I have never had a more detestable printer in all my life! Most days I want to take a sledge hammer to it! NOT EVERYONE IS A TECHY PERSON !!!!! I want my first printer back.... when I was in control of what I was doing and if I needed help I could look it up in my BOOK, the one that came along with the printer. Instead of having to TRY to get online and figure out what I'm looking for. NOT A HAPPY CUSTOMER!!!!!!