It's not just one driver but many drivers cancel the trip either right away or when they almost arrive at the pick up point. It's unacceptable for them to cancel the trip and say because I wasn't wearing a mask since they couldn't even see me yet. Actually I was indeed wearing one and after waiting 40 minutes still didn't get picked up. My phone ended up dying meanwhile and it was very frustrating since public wasn't available at the time. Drivers cancelling customers last m should get punished