Let's be honest this app was made by people who just wanted to copy/paste ubers business model to make as much profit as possible. It's why they pay literally no attention to their service both in drivers and on the app platform. It'll adjust how much a trip costs mid-trip meaning they can take more money from you than the listed maximum amount when you ordered the ride. There hits a point where the counter for finding a ride just stops and doesn't let you know it stopped. Actual trash.