Awful. I used to love bank of America. All they do is nickel and dime you. I was charged an account maintenance fee of 12. Well I don't use the account like that so it overdrew account. I guess I should be grateful they didn't hit me with an overdraft fee. Anyways I call to close account as I have no need for it. Only to be told I can't close bc of negative balance. Rep said she could not waive. A 12 fee. Pathetic. Capital one is 1000x better and I will never do business with them AGAIN