First time user (buyer). Horrible experience! Firstly, was charged $12 for shipping + $3 tax when the item I purchased advertised a $7 shipping fee! Almost backed out then & now wish I had. After very slow shipping, I received an expired 5 year old toner cartridge! Absolutely inexcusable! And to top it off, I was unable to leave negative seller feedback because I requested a return! This unethical practice only allows bad sellers to keep their positive feedback intact!Lesson learned!