Don't get me wrong I love this game I've had it for 4 years and I love it but the low rating is because I was getting clothes from the mall and when I went home it was floating so I left the app then when I went back in all my free gifts were gone even the H&M ones I got that day and the dogs that I had were free gifts I got and all my houses got restarted I'm very sad because I spent so much time and money on the app