I picked up the Ancestry DNA kit in the hopes of learning more about my heritage after getting some conflicting information from another product. I received the kit, followed the instructions inside to activate my kit (used the APP) which in-turn forced me to sign up for the 14 day free trial. With no other way of bypassing it, and assuming that it wouldn't actually activate the trial until after my results were processed I continued through the steps on the App. Come to find out the 14 day trial starts immediately and there's no way to pause it until after you receive your results. I contacted support, who told me that since billing was done through someone else (Play Store) they were unable to help and nothing could be done, however, if I would have activated my kit on the website instead I could have bypassed the trial sign-up requirement in their app. I believe this is a poor design and could easily be mitigated by customer service in a multitude of ways (here, sign up again with a different username online and I'll move your kit to that username instead, then when your results show up you can activate the free trial perhaps?). Needless to say I am super disappointed as following their directions inside the kit leads to your inability to actually use the trial after your results have been completed.