I've been using turbo tax free edition for years never a problem.... Until this year I couldnt get into my old email and got a different phone number so they had to verify it all again and i had to submit a photo of my driver license. Well I must of snapped more then 50 photos all rejected. Very frustrating to say the LEAST! I deleted the app I'm going to use a different app. ***PS PLEASE DON'T ASK ME TO REACH OUT TO TURBO TAX ON FB/TWITTER BECAUSE I DON'T HAVE ACCOUNTS WITH EITHER ONE.