When charged fees it is unclear why. No email, no push notification letting you know you're being charged a fee and it will repeat the next day. Then it gets worse when you talk to their customer care. Mid conversation they will leave then you will repeat that 3 times. No one will answer your questions for what seems to be laziness or lack of care. When you use the chat they will ask for pictures from your bank account but the app will process a "fail" message letting you not send the pictures.