For 12 years I never had an issue paying my house payment And truist took over. And now I can't even get my password reset to get into my account. On hold for hours and still nothing It says it texts me a recovery password. nothing. It doesn't text. So I try to let it call me. It wants to call phone numbers I removed from bbt 10 Years ago? Why won't it call the phone number on file now? Absolutely horrible software and even worse customer service.