Love the game but use bait and switch tactics to get you to buy packages, promise you certain items but when you buy instead of getting 11 of an item you get only 1. Open a ticket and are told the people that handle the tickets do not have the authority to correct the issue. so you pay $70 to get 11 of an item and get only 1 (levelup bonus pack VI). Is terrible to see a company using bait and switch tactics so blatantly and the fact that they nor Google play are not willing to correct it sticks in my throat. Have probably ripped off over 100+ players with this so far.