At times I need human support. This app makes no provision for that, rather you go round and round with computers ultimately giving options to leave or start over. It's the same way online. I recall a time when AT&T meant good service, clients were easily helped dialing"0", later "411" for information or a person. Now AT&T saves "$'s" as clients suffer hours with no results. AT&T calls this progress while clients call it wasted time opting for "service" with REACHABLE human support! PITIFUL AT&T