I was unfairly charged cancelation fee on two different occasions. While it was the drivers who canceled my requests. To make matters worse the drivers were very rude to me. Why should I be charged yet I was not the one who canceled the trips? I have made efforts to reach Uber Kenya but my efforts have been futile. Their phone support contact never goes through. To date Uber has never gotten back to me, up until recently, 16/03/2022, when they noticed that I no longer use the app and they wrot.