Horrible experience. Still waiting on the stupid card. Ridiculous. Closing account and going to competitor. Lost your chance and a customer. In response to their response: I already dealt with 'support' who told me it was normal to have to wait 2 weeks. So what you're telling me is that you dangle a promotion in front of people then don't send the card in a timely manner so they lose out on the offer? Scum.