Takes 4ever to log in-thats if u get logged in, and some1 got in behind me and changed my settings. i cant use the default # on the modem becuz it was changed and i cant restore. customer service is a joke, she didnt even try to help, just wanted to change my wifi pw. Update, Nothing has changed, except as soon as I log on, the app can't find my connection, so I am helpless to do anything. Customer service? Wait, what!??