I use to think they were great until I wasn't get my water delivery. It got to the point I was refilling the 5 gallon jugs and saving tons of money. So I called to cancel... only told I needed to send my request via email through my account. Over a week went by without a reply. Finally an email stating it would be taken care. I replied back asking when would someone come pick up the dispenser. Again no reply. Called today and was told I would be charged $50 to give it back. Worse company ever!