Very concerning practices. I requested a cleanout bag from them last year. It was, understandably, delayed due to covid. I mailed the bag back to them with my items in Nov 21. As of March 17 the bag is still listed as being on it's way. I have had bags listed this way even after threadup notified me that they were received. Threadup asks for 6 weeks for this process. It has almost been 5 months. Customer service is a bot that doesn't help with cleanout bags. Did you steal my stuff? Contact me.