Update: waiting a month!!! Horrible customer service! My account was attemptedly hacked into a week ago and Mercari has suspended my account from buying, selling, messaging, even cashing out my funds. I reset my password, but I'm still suspended even after sending multiple messages to customer support. No response other than automated ones. The time they get back to you is wildly exaggerated. It says response time is around 13 hours and I have literally been waiting an entire week.