Negative reviews are plentiful.... I joined Wyze Cam at the start-up of the company, bought three cameras. Used the services for sometime with no problems. I was doing renovations in my home and disconnected the camera's for some time. I just recieved an email to update my service. Trusting Wyze Cam explicitly having been with them for such a long period I readily did the update without forethought. It was just happenstance that I happened to read the reviews. I recommend filing with the BBB....