Horrible support. I reported the issue last night that the app will nor open, it keeps saying something went wrong try later. This morning I received a reply from Medallia support asking me to provide screen shot of error , showing company and my user name. I did, then she comes back again asking for same info (Hanna) I provide twice then thrice and I never hear again. The issue hasn't been resolved. Now I understand why so many bad reviews. It took you 5 mths to reply app updates auto.