Booked a hotel in Ahmedabad for one day stay,finally when my parents reached there ,hotel check in was denied Finally contacted the customer care after half an hour wait Then they modified the booking to another hotel with no additional costs Then you know what even there the check in was denied ,finally in the middle of night we had to roam from hotel to hotel to do a offline booking It defeats the whole purpose of online booking Worst customer service No remorse or sorry or they don't try