Purchase a bad phone from Walmart that the sound does not work and ever since I've been calling about this issue with you been almost 2 months now if not too much I've been getting the runaround. I purchase a brand new phone it does not work and I can't even get a replacement without going through pure hell and people hanging up the phone on me from straight talk and TracFone. And tonight I was able to speak with a supervisor after being hung up on for 4 or 5 times I spoke with a supervised by