MLB is really outsourcing there customer service. It's a shame that a great American sport like baseball is scraping the bottom of 3rd world countries to provide their fans with customers service. Beware of false blackout occurrences while using this app. Watch a few innings of a couple of games only to be meet with BLACKOUT" when returning. I emailed multiple times about this but never heard anything back.MLB so old they don't know how email works? 1800 doesn't think the issue is on their end