Its customer service sucks! Hard to reach and CLEO help is very limited in assist. I lost an item supposedly to be retuned andrefund. Had it picked up by Lazada courier and even took a picture of pick up. Apparently the seller claims to hve not recived the item while the courier post record of recipient as "null"- signature only but no name of whose signature it was and when and where item was dropped off. Lazada record shows successfully delivered back to seller. Seriously noway of tracing...