(THE DEV'S WILL NOT ASSIST YOU UNLESS YOU ARE SPENDING REGULARLY). They can and will remove items you may get from third-party vendor but its beyond them to fix items that the game over charges you, like tokens into fragments for example. Another thing, if they don't like your review they remove it. It's as if I need to get people to sign a petition for these dev's to correct the smallest of issues. Devs pick and choose who to help. Customer service only helps those who spend $100's or $1,000's.