Why am I on level 1 now when 3 days ago I was on leave 39 or so what happened. That why I give one star. I do not want to start over again like I did last year year when I got my new phone. It was fine yesterday I'm back to level 1. I was happy when I was back now it's back level 1. It was fine for 6 weak today 3-20-22 it back to level 1