There is no option to contact someone when it comes to refund or any questions whatsoever. And NO, applying for refund is not an option when you get the money back and then the same day that amount is AGAIN taken away from your account and you can't file a complaint to anyone. Until you hire REAL people, instead of AI that is super stupid, to answer the customers questions I will rate it with 2 stars, even though I would give it one at the moment.