I needed to cancel an order that was placed wrong and I realized within 3 minutes of ordering that I needed to fix it rather than letting me cancel the order they came up with all kinds of excuses why they couldn't I eventually got a different customer service representative 30 mins after the order was placed and now on the way saying they'd cancel it and refund me well a week and a half later I checked and saw that they had still charged me despite me requesting multiple times to cancel and ref