2022 UPDATE: still no answer It is very unfortunate that the customer support is very poor. It seems to be very typical with apps that support is automated, and responses are not specific to the problem because very rarely there read and responded to by real people. If they are the reading of the initial emails or correspondence is so poor that the response is completely irrelevant. We have had an on going issue now for 2 months and no response has been given that has helped with this issue.