Back the beginning of December, I ordered from a website that I was immediately suspicious of. For the first time ever, I did not receive an order confirmation. So I tried contacting them both through the website and email. No response. So, I contacted Klarna, their "help" was to repeatedly request information I didn't have and to repeatedly suggest I contact the company for the information. They didn't seem to comprehend not getting a response. I suggest stay clear of Klarna, try PayPal.