I have been an Allstars host on turo for a while now...and I have to say as long as there are NO hiccups it's great. But if there is any thing from a rude guest to a flat tire or a michanical issue Turo drops the ball in this area.... they only want to talk in live chat... and for me. When my 40k car is out on a rental and there is an issue. I want and need to talk to areal person immediately..... one for my pice of mind and also for my guests safety and convenience also.....