I booked twice through Airbnb. First experience was not bad. However, the second experience was horrible. We booked a place in Los Angeles. At the last moment, the owner cancelled our booking (just 2-3 hours before). Somehow, we managed to reach out to custom service. They did not provide any alternative place. Instead, they provided some s**tty discount coupon when the prices were already surging. AirB&Bs are not reliable, so be careful while booking with them.