Initially my ride was 340 from a 20% discount of470.... I ended up getting the payment as 1100and paid 880 after promotion was applied.They term this as increase due to traffic. After trying to get help with the ride they gave me 1000 cash off valid for 30days....the following day I ordered a ride which was 200..they assumed it costed 1000 and deducted all the cash they had termed as compensation valid for 30days.. USE THIS APP AT YOUR OWN RISK . might order a 500ksh ride and end up paying 5000