I've had many incidents with Uber in 6 months and EVERY SINGLE TIME, the driver was right. Drivers would leave with my belongings or pretend I didn't pay when I did. I reported every issue to Uber and was told someone would get back to me. Everytime either the driver is right or Uber can't help. Last time they never even bother to get back to me. Customer Service is legit TRASH. They are so UNFAIR AND UNPROFESSIONAL. I lost a lot of money. If you are in South Africa, please use Didi.