I'm frustrated with this app because because I had 3 rides this morning and it showed up as I declined.. When this happens it doesn't ever seem like you guys care about our ratings when it's not even our fault and a situation with the app. It would be nice if we didn't do the decline that our ratings go backup to where it was Since some of us work so hard to get where we're at . I just don't think it's fair for our ratings to go down if we did not decline anything