I don't know what happend to costumer service. I had been a member of amazon since 2013. But today after I ordered vacuum cleaner for £300 they send me lots of message and an email I followed the link and payed but they charged me four times and Sent the link four times. My bank helped me but the costumer service did nothing to help me. This is extremely disappointing. Because of this I cancelled the item and I am now going to buy from from another store.