Terrible, should not allow you to pre-schedule a ride if there isn't one available. Scheduled one for my husbands surgery because the accommodations were 2 miles from the hospital. Had it all set the night before or so we thought till I get a notification 3 minutes before the end of the pick up window that there are none available. So now he has to walk 2 miles in the cold to the hospital for back surgery. First time using this and will never use this again.