UPDATE: Same issues even after I tried the 21+ step "fix" they sent via email. OP: If I could give 0 stars I would. Very frustrating. I can never get the app to connect to both hearing aids at the same time for more than a few minutes. It's one or the other but never both. I have tried re-installing, toggling bluetooth, disconnecting, and unpairing. Nothing fixes the issue. With only one HA connected I cannot turn the volume up enough to hear clearly on a call or stream a show. App is useless.