Lazada was at the forefront of online shopping before. But late last year and now it has gone worst. The interface is no longer user-friendly. Courier/Driver employed has no work ethics, lying and not delivering parcels. Customer care also has gone bad, lazy to listen to issues and giving negative attitude towards valid complaints. Complaints ignored, same problems repeated. As soon as I get my parcels/refunds, it'll be a very long time till I use Lazada again. Till they get back their quality.