My bus was cancelled on the day I was supposed to travel. Was not even informed by the app, and only knew about it when I need to redeem the ticket at the counter. Thank god there's other busses that day, but still disappointed. Haven't been refund yet, and the forms are a waste of time. Filled it only for the application to be rejected or form is closed. God, can the app be upgrade by immediately sending the refund money on tje app's wallet or the banks we used to pay cause its ridiculous.