I made an order and cancelled it immediately within 10 minutes, and to make sure that it is cancelled i called amazon agent, he confirmed that the order is cancelled. however i did not receive any refund, i have been following up for the past 4 month, the agents are telling me that they escalated & escalated & escalated every time i call, but no refund at all. Before i decide to write this review, i called the agent again and he escalated it once more, at this point bezos working on this.