I encountered an evolution glitch in which my shiny Eevee, which I was training to complete my Ripple In Time goals to evolve into Umbreon, somehow evolved into Vaporeon despite the Umbreon sprite being on my "evolve" bar. Support refuses to help me and denies the possibility of the glitch existing. They've been no help and more of a nuisance than anything. I will actively seek to contact management regarding this dismissive and disrespectful treatment that tech support has given me.