The app cancelled a transfer after 2 weeks of pending due to some "policies". Never bothered to clarify or at least copy-paste a paragraph of their new policies to their customer even though I requested it via email. The reason for cancellation is not on the list publicly offered for review. The cancelled amount has not yet been refunded and I doubt it will be. I've been using the service for some years but at this point I do not recommend it to anyone as it's a scam.