Terrible customer service and platform. For some reason, I now have to use Authy to withdraw my crypto to an external wallet where I never had to before. My account was set to security keys only and I used to only have to use my Yubikeys to withdraw. Opened ticket 3701041 but after trying to work through the issue with Hope, Kano, Cleo, Axel, Hayley, and Emma, no one was able to resolve it. I'm sorely disappointed with this platform and will no longer be using it to buy or hold crypto.