Since Realm packs were introduced into the game, it became so unbalanced that only players who buy those packs can be competitive. It doesn't matter the other features of the game, if you don't buy realm packs, you can't compete at all. And the support of this game is probably the worst I've seen so far. The admins in Discord take forever to answer your question and the devs from this game take a month to fix bugs or a simple text description of a skill (that's if they ever fix it).