Like many other reviewers here, I have recently been getting completely scammed by Lime. I have been grossly overcharged on several recent rides. I am talking $20-30 for a 5 minute ride. A similar ride on Lyft would be like $3. I am not sure if the Lime app is just buggy, or if this is some sort of scummy way to fleece their customers. There is no way to contact a human being to get help, all they have is an email bot that will send you canned responses. Avoid this app if you value your money.