I had a progress of having more than 45000 coins lots of boosters etc. And I was on more than 4000 level. When I change my phone according to a instruction I did connect to Facebook to have a progress swap to the new phone.But that wasn't happened.Also customer support wasn't helpfull even when I gave them my login etc. They did not even answer for my questions when I was chatting with them.Absplutly waste of time .