The overall experience is subpart compared to Hangouts as well as almost every other chat app out there. Feels very much like the human interface designer was the same person that did the Google pay update, completely missing the mark on the how and why people use the app. The missing voice and video call integration is an absolute killer, and the workaround of linking in meet to fill that gap is about as useful as Apple telling you to hold your phone a certain way. Terrible.