Before booking the trip,server was down and showed "something went wrong" while changing the payment mode,due to which couldn't change to cash mode. After booking the trip, it doesn't allow to change the payment mode. Had to pay cash due to network issues and always showed a pending charge. This happened for 4 trips and always had to pay the trip fare twice. Very poor experience with the app. No customer care number, just the chat which doesn't resolve any issue properly.