U CAN NOT get any help at all from TextNow! The chat head they tell u to get help from it's an automated response and then tells u that u have to pay $1 in order to get ANY HELP. I paid the $9.99 and still can't use my phone and still have ads. I have tried several times to get support but u can't get a person AT ALL. This is how they set it up. They take your money and u get NOTHING for what u paid for