The technology I getting spookier day by day. They say the wait time would be 20 minutes but it can even be 30 or more than that. Try calling the driver it will go to voice-mail. If they are not able to match, they would tie you up with a fake driver, which is actually a bot using human like language and in the backdrop will keep looking for drivers. I literally hope if "honesty" can be included in the value proposition ever.