I have contacted your support team 100 times about this and every time it's more and more difficult to recover my profile. If you pay this game don't spend money cause with every update it causes problems and things disappear including your profile and the things you purchase with real money. I have upgraded phones tried everything. I can clear data unistall game reinstall it and be asked if I want my rank 525 profile or do I want to start new but really starting over is my only option.