Customer service is a joke. I have never been able to stack boosters to up my rate per sec w/music like my friend has, so I sent a ticket on a Sat & got a email saying that their hrs are Mon-Sun 8-5 CST & I should hear back within 24 hrs. It was way past 24 hrs when I checked back in on a week day. So I sent another ticket. We'll dang, I just missed their hrs again. I got another email saying the same stuff but still haven't been contacted. I've uninstalled & reinstalled a few times already.