I was using the web version and when I tried to download it, it said I needed to install the app. I installed the app and it has now way to download the audio. Digging around, I discovered you have to pay extra for that. I contacted them about this but never heard back. I don't support companies that have misleading marketing campaigns like this, especially when their customer support fails to respond. Now that the audiobook is complete, I'm uninstalling.