This app doesn't deal with customer service at all, I tried contacting the offer up team and haven't gotten any response, I can't get a refund, or claim a protection plan at all. I bought something that hasn't been shipped to me in like a week or so and it's back for sale, and I can't do anything about it. You either get what you bought or your screwed is what this app is basically. I wouldn't bother with this app.