I've travelled by chartered bus many times & I am happy with their service because they give me full refund on cancellation within four hours(in my bank acc not in wallet) which you did with me but you paid me half amount of my refund in my bank account.I have booked for first time by red bus and you gave me wrong timings(booking and departure time was different) and your cancellation system is very bad , Because of this I have to suffered a lot and I m very disappointed with your service.