It's a huge hit and miss. I had two bad deliveries in the same week and customer service told me tough brake both times. The first was the wrong food at the fault of the restaurant, but it wasn't too big of a deal, just less food than I ordered/paid for. Next was completely cold food that was unsafe to eat. They just blamed the restaurant for poor packaging and that it probably got caught in traffic, so there isn't anything they will do. It's time to find a new food service for me it looks like