Can't redeem the points at all. Receive the verification code for redemption on my phone number but after keying in, it says phone number is invalid and unable to proceed. Yet, I'm unable to receive the code on the same phone number. Reached out to the support team. While they get back to you but they ask you to repeat the same steps which don't work again and again. Have to repeat your same old story multiple times. Yet, the issue is still not resolved after almost 2 months. Feel like a scam.