They come up with EVERY excuse not to follow the rules they set in place when it comes to finances. Before all the changes, I loved thumbtack because you were able to select and pay for the leads|clients you want to take on. Now they force you to pay for whomever they send your way even if the client does not properly read your profile. Don't trust the policies they have in place, make sure you select preferences wisely! Update: Still a bad app and HORRIBLE customer service! WOULD NOT RECOMMEND