Intuitive in the search, easy to use and not too many screens to navigate through. Had to use the customer service feature first time using the app and they were extremely helpful. *Edit* However, they are a vendor for other paries trying to sell tickets. Only the primary ticket holders can get a refund, poor pathway forward if you have to cancel, you have the option to resell on their app or the event be totally cancelled inorder to get a refund. Will be using other services for tickets.