Schedule a visit.....Doctor is a no show to the video call. Call customer support. Support says you must wait at least 1 hour before they can cancel and reschedule another appointment. Wait 1 hour 15 mins. Call back to get another appointment. Wait time is 2 to 4 hours. Support schedules an appointment 8am next morning. Get a text at 750am confirming the 8am appointment. 8am....no call. 815am....no call. 845am....no call. At 850am I call support. Supports says you don't have an 8am appointment.