This overall experience has been the worst. We purchased a new printer today. My husband set it up with his phone. It took hours and was remarkably frustrating. I can't even discover it with my phone, and when contacting the chat support all they do is give me a number to call during certain hours. Even the chat box is terrible with part of it disappearing to where I have to guess at what's missing, and can't adjust it to fit or move it to see what is cut off.