This app rarely works. I try to do Verizon up for rewards but the app fails to load. Also the report feedback or get support also is in the app and doesn't work. I even tried getting support for the app on the computer, I got a few emails saying to open the app for status but the app didn't work. They just close out your support request because you can't access it. I like Verizon's network. Calling for support usually is a decent experience. This app doesn't work for me usually.