I purchased two separate flights through hopper this month. My first flight out i had no issues. My flight back hom got canceled and I had to purchase a new flight out of pocket because hopper was not working on 3/26/22. Yesterday 3/28/22 I spent almost all day trying to get a hold of someone. I had to create a Twitter account to get a hold of customer support. Spirit won't refund me my flight because hopper used their credit card to purchase my ticket. They have been more helpful than hopper.