I had the same issues as far as not being able to log in. Unfortunately I forgot my password and to reset it was impossible. Kept saying my password didn't meet their criteria when it did. The only way it got resolved was technical support changing it for me. And let's not mention how long it took. I was emailing them back and forth for about 4 to 5 days. They did help me though. I even kept the password they gave me because I'm not risking not being able to log back in again.