Joseph H is a useless support agent. They keep intercepting my tickets and I can't get help from anyone else. After refusing to help with lost rewards: Me: I'm not asking for sensitive information, there must be some misunderstanding. I have yet to have a positive experience or be helped in any meaningful way (by email or chat) Them: Unfortunately we are unable to elaborate on that aspect as it is against our policies. Given your feedback we will close this ticket now.