I've have been experiencing the same things as others. I have an old watch that worked fine with my S9+ but got a new phone and now it will connect but the watch just spins saying connecting or get started in the app on your phone. It will show me battery life and can hit find band and it will buzz the watch but nothing else. Thought I had to get a newer watch but I those are having issues too. Really like my watch. Wish it worked.