customer service is unhelpful and this app is not working like it should now. I believe it was the update. Either way I have uninstalled and reinstalled the app many times now and it has not resolved the problem. There are link at the bottom that allow you to check your downloaded app and the goals at which you can get points. Those links at the bottom are gone. I can't see the apps or goals for the games I've downloaded, nor can I access surveys either. Ridiculous.