I suppose any trusted company won't be opting to exaggerate its rating from 3.6 to 4.5 when advertising its mobile app. Even if that glory had really ever been achieved from pre-Covid years, still, your current incompetencies have already deemed the claim inaccurate. Thanks to the overrated advertising, the high volume of negative reviews, tight schedule of embargo periods, and inconsistencies in boarding procedure across different countries are definitely a huge turn off to anything you offer.