My husband placed an order today. The driver called, stating he could not locate our home. My husband went outside to try to prompt the driver as to our exact location. Our place is not difficult to find at all, it's in a residential community like any other. The driver transferred my husband to the operator without telling him. So my husband tried to speak to the operator, and before he could get 2 words out they stated that the driver canceled the order and hung up. Horrible app. Won't use.