I received this service for several months was happy. Thembmy home was robbed. Lost all my electronics. I call spectrum and reported this in October 2021. I am still being billed and it os Feb. 2022.I have broadband relief so $50 of my bill was paid thru government funds. I called 6 times now and I'm still being charged a monthly bill.Iwas told I was being charged because they couldn't get ahold of me.That is not a good enough excuse.If you can send a email and mail a bill why not please call us