I am only giving one star as I can't give 0. I have used this app for over 2 years and won't again. They charged me 6 times for one journey of 10.50 leaving me in arrears and with no money to live on. Contacted them through chat they gave me some spiel about it being holding fees and would be refunded within the hour or within 10 days. I asked within the hour they responded 10 days. I carried on getting more upset as my bank had tried and failed to get they money back and are now having to