Poor customer service. I really loved this game, spent a lot of money on it with zero regret.. that is, until my phone broke. I was a chronic game saver, but now when I try to log in anywhere else it just starts me all over with none of my purchases. I inquired about this early on via email and got no response, to which I sent a message through messenger (the only two customer support options) and it's been several days now and still no response. So basically I just wasted over $100.