There wait times are absolutely ridiculous to talk to customer service. I have been dealing with wait times trying to speak with a agent for the last couple weeks I waited one time of many for over 2 and half hours just to talk to a specialist. When someone finally gets on the phone they either transfer you and u wait over a hour and a half to speak with someone different it is very bad for there customers. However, on a good note 📝 they are friendly when answering you call and do there best.