Something came up where there was a security issue. After that, everything went downhill with Chime. I had a checking, savings, and credit-builder account. They froze my account completely and requested that I send a numerous amount of documentation that proved I was me. This went on for 5 days sending the same documentation repeatedly. After 20 emails they said it was reactivated. I can no longer use the app and the $200 in my credit builder account is gone. Feels like I've been scammed.