Purchased insurance. They had no record of my booking yet charged in full no refund. When you try to file a claim nobody knows anything but they still take your money. Customer service is a robot that only answers about 3 questions which gets you nowhere. Yeah my advice; book directly through the hotel. Dont need this service. And the insurance is a joke. Good luck getting your money back.bb As you can see. Nobody has who works here has attempted to help anyone who gives 1 star