UPDATE COMPANY RESPONSE: "As outlined in our Terms & Conditions, which all our clients agree to during registration, there are no refunds granted regardless of whether any services were utilized." You will be charged before you're allowed to see available appointments. I was charged for a month subscription, and the first opening available was on the last day of the month. They only refunded $9 and said they were a subscription based company and all medical services are provided by 3rd parties.