Trying to communicate with customer service is the most difficult thing I ever had to do. Attempting to resolve issues seem to be next to Impossible. It was said that you can now speak to a live agent but that seems not to be true. I have spent almost 20 minutes trying to resolve an issue with a customer who gave the wrong delivery address, here I am still trying to resolve that problem. One thing for certain instacart will tarnish your rating for all this chaos but we'll never resolve the issue