App stole my money. I Didn't receive my order due to delivery miscommunication, was a regular. Takeaway didn't resend, requested refund said justeat only offers refunds. Contacted justeat they wouldn't offer refund. Effectively they stole my money. Checked Reddit and other online reviews and alot have experienced this where they are out of pocket, it's almost like a scam tactic. I've ordered repeatedly from that takeaway. Seeking legal advise due to the injustice, this is happening to others.