Customer service is absolutely horrible. I watch 1 local channel particularly. Local channel 5 which is NBC. But no matter what I do I frequently get "sorry this channel is temporarily unavailable" this is the only channel that this happened on. after six times calling customer service I could never get past the tier-1 as PERSON as they call it. have uninstalled, reinstalled even had one of their customer service reps tell me they will try to point the dish at my address! WOW! DO NOT USE HULU