After just 1 mth, I understand why they are called Grab. It's becos they care 4 nothing except grabbing ur $$. You can't cancel food orders-they just make you wait, even for an hour, to find a driver. So you are left eating cold soggy food. They don't care-they are not the ones affected. And they will prompt you to top up your grabwallet-but, voila, after topping up, transactions are debited from your cc. Worst app & company. Stay away. I'm cancelling for good. Wd give them - 10 stars if I could