Update again: I've had to start over and keep getting asked for screenshot of my old game, even though I've repeatedly said I don't have one..not what to do now game started working but I have lost any progress, things I spent money on and any upgrades I had were GONE. I have emailed twice with no response. Very disappointed!! I'm glad to see I'm not the only one unable to play this game because it keeps crashing. The game starts loading and then crashes.