It is so awful. Out of our last three orders one driver was extremely rude and our food was cold, one didn't show up half an hour after the latest estimated time and the food was cold, and one driver never showed up. The map on Deliveroo that they use was completely wrong and the driver couldn't find me even though the address I put in was correct, which is insane. Customer service then lied about a reorder and a refund. Definitely don't use them.