I've used this app for the last few years, this is the first time it's glitched this way. I'm very disappointed. It had 2 other agents starting my taxes, then the only one that responded says she's paying it on to the other person that started it. And now I can't complete the last few steps to get my return. I'm stuck, It'll glitch every time I try, And have no other options because I have to pay for the advance I get every year and can't go to anyone else. It's bs. I'm mad.