Very disappointed by thier coustomer services ,it's seems they dont care after you have booked ticket .during my journey the bus operators heavily overloaded the bus ,people were literally sleeping on the walkway, smoking inside a/c bus ,i contacted the Redbus ,they were like we have sended a strong feedback to operators and please give us 72 hr to resolve the issue .if during the journey some accident happen who is responsible ,i would recommend not to use this app and service for your safety!!