Don't waste your time! Customer service is a joke! The more points that you acrue the less opportunities that you have to actually earn points. It's been 3 1/2 weeks now since I've been awarded the opportunity to complete my packs because I keep getting a message saying that Im all caught up except that I'm right in the middle of earning points towards my packs! If you actually get the chance to earn points and want to redeem them for a product.. it will arrive damaged..if you receive it at all!