Update on my earlier review, Scopely have responded with an inference that trouble shooting can solve the issues we are having. This is the level of support you can expect, our server was recently merged with another server and everyone is experiencing the same issues. Read the rest of my earlier post, don't try to put the onus on the player or their equipment! Scopely, you wonder why your rating is falling, if you don't sort it soon you will go in to free fall.