I took a lyft ride a couple of weeks ago, and was charged $20 for "damages". The photo showed salt stains (which I don't even think were from me) - regardless, it is the middle of winter here in Canada and it would be very difficult to keep from tracking snow/salt into someone's car. I contacted customer service, and they refused to reimburse me. Any other company would take into consideration the weather and not charge a patron for something like this. I am very unsatisfied with them.