!!WARNING!! Hostelworld charges you a deposit to book but makes no reservation at the property. This happened to me twice a few years ago so I stopped using the app. I figured I'd give them another chance, surely things have changed after 4 years but no, exactly the same - I book accommodation, arrive and the hostel tells me that no booking was made by Hostelworld and I've lost the deposit I paid. Of course I've contacted customer support and again received absolutely no response.