Cool app but most horrible service. Absolutely unacceptable for someone handling your hard-earned money. They have "agents" that respond at random times and often feel like chatbots as they don't seem to actually read your messages. You can't even get a live chat, let alone phone or video call. I got into two "verify where your money comes from" loops for several days each and keep getting the same questions and requests for documentation that I have answered multiple times. It's ridiculous.