DO NOT go through their customer service at all. Their customer service is truly awful. I tried to purchase the Gnostic Hymn, to get the better rewards from the battle pass, ended up getting charged for it 3 times, but only received it on the third try, so I got a refund for the 2 extra charges, and then I get an in game message that says they don't allow refunds?? So they take away my refund, and make me have -1000 primogems and say if I don't get my primogems to positive, I'll be banned?? TF