Check your server. After an update my game appeared to have started over which i was extremely upset about since i was lvl 99 and have spent money on it. Finally figured out that the server changed on me without my changing it. Once i put back to the server i am used to using, all my things and character were back. Hope this helps someone else. For the devs- please add more non pvp content as someone who hates playing pvp it gets rather boring with not many options of places that are safe to go