1st time using the app. Attempted to order pickup. Went all the way to pay and got a "error - default" message that the payment can't be completed. Checked my bank account and it had a pending charge for the exact amount my order was. So, I call the store I ordered from and they didn't have an online order from me. Tried to look within the app to find help about my issue but saw nowhere to call. Checked the reviews and that's when I see it happens a lot. Overall very poor app and experience.