I had a driver threaten to kick me and my 6 year old son out of his car because his Lyft app wasn't working properly and said if I didn't give him cash he would leave us on the side of the road. But that's just fine with Lyft they said they would pair me with him and refused to give me a refund for the horrible ride experience. If you like being extorted for more money after you already pay this is the app for you.