dont know what's going on But your email support SUCKS! My phone IS STILL CONTINUOUSLY opening in offline mode only and will not switch to online mode! ALL YOU SUGGEST DOES NOT WORK....THIS IS WHAT I PAY FOR??? Cleared cache same thing.downloaded songs are not showing up on all my devices. It's FUNNY....YOU CAN TAKE MY MONEY BUT I CANT SPEAK WITH ANYONE FOR HELP. GRANDSON SAID GOTO AMAZON MUSIC, MAYBE MELLINIALS ARE SMARTER THAN BABYBOOMERS!