App is good but banning people from it's use is not fair, for reason u don't know u get ban without the team bringing to ur attention ur exact offence, ve been banned thrice and I don't know why, anyone can just report that u r spamming without verification u just get ban unknowingly. This should be reviewed and people should know their exact offence so some random people don't abuse this ban option. Also create a direct customer care service aside the bot. Thanks