1. The delivery guy starts the timer before they even start the trip, the timer will elapse and results to your order being cancelled ... 2. The cash payment option is a bit disappointing due to the timer countdown earlier than expected the driver canceled the order which he eventually delivered and I paid more with his tip but since the delivery was already cancelled he just took the money and I ended up owing that same amount for 3 days I couldn't use the app but it was eventually fixed.