Hello, I've attempted to chat on the app with support but lost all the messages and nothing has been fixed. I've spent over 400 gems on the current event and for some reason I've lost all the progress and all the items I've purchased and all the gems. In addition my dragon home has been reset to nothing. I had 3 levels in dragon homes cleared. I had multiple cloud keys cleared in the current event and it's all gone! Original ticket number I was given is 339347. Please help!