I had initially given the app a 4 star buy I have lowered my ranking after they lowered their customer service. To begin with out 11 products that I had bought through Ali Express less than half reached me. Although some were refunded, I was not refunded a one ladies bag and I really felt pissed. In addition they are using very local methods to deliver the good. I have a feeling that's how my bag got lost. Lastly the delivery time was initially one month but currently it in excess of two months.