Was a 3 year customer and had my identity stolen from a relative and they chose to give them full access to my account AND change my account login details. I reported it to them and made them aware of the situation, after 2 hours of live chat with their support staff, they informed me they would not change the account details back to the originals, so now I can't login or use the VPN I paid for that's being used by a relative who's committed identity theft and they support that.