I give it a 2 because I recieved my instacart payout card and got the badge you wear and i tried completing app with pic of ID & it wouldn't work so deactivated my account until I get in contact with someone and then they actually fix what's going on and that's if they can and it's been 2 weeks without response. since i sent email but then they haven't responded and tell you not to send more than 1 email if they don't respond because it'll take longer