The one star is not for the service, which I would probably give three or four stars for. The one star is for the ridiculously bad app. It freezes up, the menu is not responsive, deleting messages doesn't work often, and on and on. I guess it's a programming problem, but since it's not a new service, I don't have much confidence they will correct it with a new programmer. By the way, I'm a paying premium customer, not a freebie.