This is my 3rd experience with Airbnb. The 2nd time was the absolute worst experience I've ever had with this company. If the place we want to go to was on another site to rent out, I gladly would have chosen to go through that company. I have been lied to by every single customer service representative at Airbnb since Friday, March 25th. Also, one telling me how another company does business? I already KNOW how that company does business & they owned up to their mistake. Airbnb lied to me!