Every single time I place an order, EVERY TIME, I am missing an item on delivery. I have to go through the trouble of reaching out to correct it and get the missing item sent. You even messed up my free Birthday gift this month, that YOU offered, and tell me you can't fix the problem and tell me to try in store instead. The instore Birthday item is not the same as the online Birthday item and I have no interest in the instore product. Thanks for not caring or trying to ever get anything right.