Took a week to finally get a collection that was close to me, when I went in the allocated delivery time to pick it up the shop had nothing for me and turned me away, so embarrasing! Filed a complaint on the app, was told I would get a reply within 3 days. Currently been six days and still waiting for any reply or my refund, AWFUL first time experience using the app. Completely put me off using it again, made to feel like a fool and a scrounger for just trying to do my part to combat food waste