Absolutely horrible customer relations. We were promised communication from Niantic and that pandemic bonuses would not be removed. Suffice it to say, they removed effectiveness of incenses with no communication, making the game impossible to play for pandemic bound, winter bound, or disabled players. I will be moving my shinies to Home, however painstakingly long it takes to do so, and dropping this game. Niantic is a greedy pig and we need to show them that's not ok.