It is difficult to use and there is no one to help get the app loaded etc. For an example I wanted Libby on my PC so I could download books to me MP3 player to listen to them. Libbuy autmaticall loaded to my phone. No one can help me with that. All inquiriries go to a computer. The computer is not able to understand what I am trying to do. As a disabled vet I would love to be able to listen to books rather than read them.