wow their response to me is that their customer service is transparent on solving issues ha no try anytime there's an issue is ALWAYS players fault and some glitch on players end even if you have screenshots don't matter they always blame your your connection yiur internet etc And don't waste yiur time or money because you can have a paid for already receipt and still not get what you paid for guess what happens when you contact themsurprise its must be my fault they haven't given me my purchas