I have the same issue as quite a few other people recently. The last order I successfully placed was 1/31, today is 3/15 and my order still says it is processing. I have tried at least once a week to place a new mobile order. It used to work without too many glitches. I am still able to earn rewards but can't place any mobile orders. I have also uninstalled and reinstalled, cleared the app cache, logged out and back in, nothing fixed it.... Customer service reached out once but never heard back