3 reasons for the low rating In the last few years hotels have been significantly less expensive, in the cities have gone too (before the pandemic) I have major concerns about security of my personal data. The lost it and would not believe me when I let them know. As soon as I could prove it, support got nasty disconnected leaving me with the impression I had to talk to someone else. It is a day later still no response. The name given for support was Mark E