I was going through my bank statements when I noticed a charge. I had paused food shipments due to moving and they resumed shipments without notice. I saw in the app that it hadn't shipped yet but it wouldn't let me skip or cancel the order. When I called they told me I was too late to cancel it. When I explained how this food was going to sit in my lobby and spoil they just told me "sorry there's nothing we can do." For a company all about preventing food waste this really misses the mark.