The fact that return and refund is really difficult even I have submitted all evidence. Shopee won't guarantee you to have your money back. I follow the proper procedures for it. Not recommended app, I am a platinum user but I am so much disappointed when it comes to a situation like this. Shopee will act like they are trying to help the consumer if that is really true I should get my money back , but it's not. It's better to have another online shopping apps that protects consumer rights.