There's no way to save your face or hairstyle (unless they mean the "mannequin" feature, which they don't explain how to acquire in-game, and likely also costs money) before they TRICK you into changing it, without telling you the only way to change again is to pay money for a NEW style. You can't even go back to the default for your character, as you can't purchase it in the Style Shop. You guys are INCREDIBLY UNFAIR to your users. Edit-reply: And no actual Customer Service, just BOTS replying!