I ordered food that never arrived, I even contacted both the restaurant and deliveroo when it was late to double check that it's on its way. I was told I would get a call back which I never did. I didn't get refunded although I reported it 3 times and everytime I was told I wouldn't be reimbursed but they gave no reason as to why. I do not recommend getting this app, you are better off with Uber Eats.