The sole reason I cannot give more than a 2 star is due to a serious malfunction. The biggest issue I have is on numerous times now the app will remove the "ride now" or "buy" banner at the bottom. I'm unable to use the funds I do have or even add funds as well. I've been refused rides due to this which has made me late for work and find last minute transportation. Last-minute changes working at third-shift job is very difficult to come by