The game is good, but starting from the previous patch (Grand Blue event), the game introduces a login error which requires the game to be reinstalled to bypass. Even better, turns out the error is untouched and will haunt players after every major update, proven by how it is still there after the latest update (Firn Night event). Along with the support team who offer nothing more than a standard, by-the-book response, I think the game good aspects got overshadowed, greatly, by the bad aspects.