This app is a complete waste. I've been expecting a package for the past 3 days. But, because my signature was required for this package, it was not left at my residence and I understand that completely. But, the communication between FedEx through this app is very very vague in how I could retrieve my package. Every time I would try to "take control of my order" through the app, it would go back to the same page I had previously been on. NO other options were presented on how my package could be obtained. I was told there may be a door tag left at the residence. Sounds pretty iffy to me. Bottom line the level of communication was terrible to solutions to my issue.