Been playing for 4 years, got to rank 946 doi g really well with good crew and through what I'm quessig was an update. Everyone was getting red wifi, then my hole gaming profile has gone. I've this game and have spent many hours and money playing to habe it erased. Tried contacting via the support agent "no response" emailed directly hope I'm not let down. The profile I've used since losing arrignal has now been reduced to like new player. Can you not see the profile I want back is rank 946