Used their services for 3 years straight, would order from them on a daily basis. Towards December last year, I kept getting faulty orders, with missing items or once with spoiled food. The company refused to deal with the issue, and when I raised it further they said they can't tell me why they can't refund me, but they simply can't. Before I could respond they hung up on me. I cancelled my premium subscription and moved to Uber eats instead. I'd rather pay the premium but get a good service!