I've been unable to access my account online or via the app and now have a past due account. Customer support is appalling. They lied and told me I could pay on my account through Amazon, where item was purchased, & Amazon said they're giving out false information. Their "solution" was asking me to pay over the phone, even after I said I'm not providing financial information to a company who can't even grant customers access to their own accounts. I've filed a BBB report hoping to resolve issue