I haven't been able to play for a week on my phone during Halloween week which i was looking forward to, also wasting the gold ticket i had purchased. No help from customer service even through email. Update 12/02/21 With the new update, it's happened AGAIN. Still no costumer service. Update 3/11/22 it's now telling me I need to download a new update but the update is unavaible. Can't play AGAIN.