A smoke/ash claim was filed due to the wildfires. Our claim was denied, our agent stated it was due to the lack of proof from the environmental hygienist report. Although the report stated in small print that smoke is not opaque. So, it couldn't be lifted from the tape they used. When I questioned the report, the agent told me I could find another company to come out. Needless to say, we were not happy. We will be taking our business elsewhere.