Horrible company the app and washer and dryers never sync right. I load because it's empty and no timer yet it takes 15 minutes of nothing till the app says its open?? Also customer service will be of very little help as they charged me twice, 5 bucks each, then proceeded to only refund me 5 of the 10 they took, and denied any responsibility on their part for the other 5 when it was their app that was down. They tell me to dispute with bank. Don't use horrible technologies for our Era. DONT.