Management should pay attention to what I have to say here. I tried to get new service today in Lewiston Idaho and dealt with Ashley. First thing she says I need is ID and tried to scan it. Of course I don't allow merchants to scan my license and have blacked out parts of the code. Looking at my name is all AT&T needs especially on a prepaid account. She said there's no way and I can't help you. She also said that I couldn't get my phone number ported over from another carrier(inactive). Untrue!