I came to charge my car at a police station in Redondo Beach, CA before work and I had to speak with an agent to start my charge because the app does not work on my phone. I called customer service 12 times because the rep at 4:30 am kept hanging up on me. The customer service agent was very rude, very unprofessional & very disrespectful, I have to find a better charge station with friendly people. I wouldn't wish this treatment on my worst enemy.