It's so frustrating to get in touch with customer support. I had to repeat myself multiple times and open multiple ticket for them to respond. I'm stucked with a shattered mirror which I can't drop off at the J&T office due to its huge size in order to get a refund. It's not my fault. It came totally shattered and now I have to suffer. More than 24 hours before receiving a response then I'll be told the same thing. Now the return/refund request is pending to be cancelled since I can't return.