Overall app functionality + easy to use, useful, in demand. Customer service - Nonexistent, I almost think it's like a robot or automatic message system, rather than an actual person. Either their employees can't understand English or comprehend basic instructions. They were also unable to accurately assist or remedy the situation. Whatever Cashapp has responding to issues, is not sufficient to "adequate customer support". It's time consuming, demeaning and frankly down right frustrating.