Customer service is horrendous. As a buyer I was in the process of arranging a refund and return and despite this Vinted processed the transaction, upon contacting them they replied explaining I should of pushed the "I have an issue" button. Which I had, I told them this and sent a screenshot of the instructions I had accessed via that button. They've ignored all messages since. I would not recommend this app to anyone based on the lack of communication in the event of a problem.