I have been playing for a couple months and made SEVERAL purchases. Just now I went to make a purchase and received an error msg saying "purchase not completed, please try again". Tried a 2nd time and received same error msg. HOWEVER, I WAS CHARGED FOR BOTH PURCHASES AND RECEIVED NOTHING!!!!!!! I reached out to them and have not heard anything from them. Never had any problems until now, which, I am not happy about. Which is the reason for the 1 star 😡