Placed a mobile order for pickup. Sent to restaurant immediately, instead of letting me check in at the restaurant like it used to. Got to restaurant and the doors are locked! Staff refused to give me my order without waiting in a long drive-thru lane. Got charged to my card, no way to cancel or get refunded. Waited in line and got my food, staff was nice, but not happy about the change in the app. You used to be able to modify your order after submitting, not anymore. Horrible!