Worst service ever... I had booking for myself and my mother. I had the hard copy of my I'd proof and my mother only had the soft copy. They denied check-in because they wanted both person to carry a hard copy and my mother didn't. What kind of stupid policy is this. The ticket notification never highlighted anything like it. And also denied me a refund. An aadhar card number is more than enough. Don't you guys have the sense to understand it. Is this a 90's era tech to depend on hard copies.