I upgraded my phone to the S21 Ultra last year and SPECIFICALLY asked for a 1yr agreement because I like upgrading my phone, and was told that YES, I was on the 1yr term only to find out while trying to upgrade that I was lied to TWICE! As a 15yr customer I am PISSED and will likely be switching to another provider ESPECIALLY since Ive had NOTHING but problems since getting this device. Verizon has lost me over $50k in the first week of switching devices now this! Disgusted. After 15yrs thanks!!