If it were possible to give a minus number, it would be about <100>! Things didn't go well from the start as nothing synced. Then, Feb. 13, I attempted to open my email and an "EMPTY BLUE ENVELOPE" opened on the screen of my laptop and my phone outlook mail was wiped & frozen with Errors that referred back to the program software line error. No assistance, no recovery ability, even trying to reinstall was worthless!! The program had been counting down to crash date since installation date.