This thing literally never works. I try signing in using biometrics and it says "Oh no! Your session expired. Sign in again" and it's an endless loop of my scanning my fingerprint and the same message. Even when restarting the app. And that's just of one 1,000 issues I've had with this thing. Why am I paying so much for a service provider that doesn't have a decent app. Look up the $1 Verizon scam too. This company is ridiculous.