Anything over two stars is a paid person, or a bought rating! Any human would rate this app is zero it's nothing but broken, just like their tech support where you get someone who reads off a script and you get hung up on repeatedly when asked to speak to a human or listen to a pre-programmed robot and you don't ever get to talk to human that can HELP, and you get super slow internet for your entire time that you have to get Xfinity the app sucks the company sucks that's just my opinion.