Aside from being riddled with glitches and toxic players you get to enjoy getting mass reported by salty enemies. Messaging Customer Support also is of no use as you're immediately hit with an automated response. Not to mention reaching them is gimmicky, hidden and well, given the lack of results, not encouraged. Did I mention that it's pay to play? You can't even play against A.I. because they will make you unable to earn anything, so you'll be stuck with 1 hero, forever. Not recommended.