This is the worst service ever.. I can't even get an agent to discuss an extra charge on my line.. until I go through automated services via text. Which I said no I did not want a text and the automated still forced it to my phone. I've never felt so pushed I'm writing this to say I will be changing my services. To think I was going to switch back to phone services. You raise prices on people and don't even get an approval to charge more on autopsy shame on you!