after being loyal for so many years. my loyalty card is gold tier. i was accuse of being a fraud. i dont understand how can i abuse a voucher when i only click vouchers that your system has given me in the vouchers option. i complained for so many times and reach out to the costumer service. they only told me there was a system error. yet my account was frozen and i cannot buy anything anymore. so i uninstalled the app and tried lazada instead. 👎👎👎 very dissapointing!!!