Terrible people at Expedia. My fiance passed away and was unable to go on my flight. I purchased insurance and rather than giving me a refund for my ticket I couldn't use anymore, they claim that this event wasn't covered even though I clearly purchased flight cancellation insurance. Don't use Expedia. They only care about money, not about you, your flight or your safety. 0/5 P.S. I was promised a 2 year free flight anywhere in U.S., but this credit was later removed from my account secretly.