The first couple times I got bad items I just shrugged it off. But it's happening way too often now. I've gotten items that were supposed to be excellent condition and they have holes and stains. That's not what excellent means. I think who ever is checking these items need to check them more thoroughly. A lot of the stuff I buy isn't returnable and now I'm stuck with garbage. I really want to keep using thredUP but I can't keep getting bogus items.