Complete trash that customers are forced to download and install this app or call in to customer service to manage internet service/related upgrades. Just one more thing to manage instead of letting me handle it on the actual Spectrum site, which is the logical/practical resolution. I hate you, Spectrum, and as soon as fiber comes to my rural area I'm ditching you. You've always been hell-bent on making the process more difficult for existing users and that's problematic. I'm over it.