Used to be a very useful and simple app, but with the UI update a while ago, it constantly freezes and I often have to ask people with another channel "did it actually go through?" because the UI nearly always freezes upon attempting to send or request money. A huge step backwards in design. Update: after reaching out to Venmo per their comment below, I was sent on a wild goose chase (varying from "send screenshot of the error" to "upload a photo of your ID"), with zero acknowledgement of the additional details I provided regarding my issues with usability. Here are the additional details I gave them after they asked for a screenshot of the error: """ Hi, There is no error message, the review I left was regarding the terrible user experience since the major UI update that happened last year. Here is the content of the review I left: There is no error message, the overall design of the app is very user-unfriendly. When I open Venmo, it is for one of 3 reasons: I need to request money, I need to respond to someone's request for payment, or I need to see if someone responded to my request for payment. The front page of the app is 100% useless (I couldn't care less about how random strangers spend their money), and I have to click through several disjointed and un-intuitive buttons to get the information I'm looking for. Additionally, when I tap the "pay now" button, the UI freezes with zero indication that it is doing anything. There's zero acknowledgement of my action for several seconds, and I'm left wondering if my phone didn't register the tap or not. I expect that when I tap on something and it's going to take a few seconds to process, that the app will acknowledge my action by showing a loading spinner or something. """ Additionally, since between the time I originally left this review and now, I noticed a suspicious device in my list of logged-in devices. I contacted support about it asking for more information, and their response was to lock my account until I sent a photo of my ID and reset my password. I somewhat appreciated the account locking, but they were not helpful in providing any more details about the suspicious login or what activity had occurred via that session. Overall not very helpful; the only real thing that they did to address the situation was to reset my password, which I had done already the moment I discovered the suspicious session. Overall, I'm becoming less and less impressed with the Venmo service and am trying to migrate as much as possible away from it.