There are many issues with game balance, and overwhelming greed on behalf of the people running the game is driving it into the ground. But the worst thing right now is that they keep replacing the existing character models with hideous new models that no one asked for. They are a significant downgrade from the original models, and the contrast is stark. It's an entirely new "realistic" art style that clashes with the rest of the game badly. Give us back the characters we know and love.