I'm starting to get frustrated with these "mentors/customer service" basically calling me a liar. They insist I'm wrong when I took screenshots of the problem(s). I noticed someone else posted the same complaint. The game has glitches and won't yield some rewards as offered or it'll repeat the same one giving the appearance you did receive it and steals trades. This game is NOT what's being advertised in the media. No two realms are the same, so a problem may only exist with just a few players.