The app doesn't work. It doesn't load, I can't log in, I can't pay my bill, I can't do anything. This app is absolute garbage. It's never worked properly, it's always been terrible and every time Verizon updates it it gets significantly worse. This is hands-down the worst app on my phone but I need it to pay my phone bill which I can't do currently because the app doesn't work. And also Verizon ships your new phone with FedEx which is the worst delivery company on the planet.