They want us to sell new device with even no scratches then only you get the price stated in the app! Or else the person who visit you to collect the device will reduce the price further. They will tell you that your device has defects for normal wear and tear occur due to everyday use. If you're want to sell your little old device (1 to 6 month) look for other sources you'll get better price. Mine was 15999, 5 months old, with all bill, charger box, in app 13285 but got only 9598 after visit.