I don't understand why, since I have the same issues and have always had the same issues, seeing no improvement at all after each update, you continue to respond with your generic answer of : HI whoever, if you could tell us more we will see what we can do to improve your experience. Except that my experience never ever improves. You just do nothing about your inept app and it has been that way for over the 3 years I have tried to use this app. You give nothing but lip service. Your app sucks!!!