I absolutely hate this app. I used it just fine for a long time, however, when I got a new phone and tried to log on it completely deleted my account on my old phone w/out the ability to back it up first and w/out my permission. Now it can't "initialize" because it either doesn't recognize my email or the number is being used on another device. But I can't log in on any device to log out! AND I have to wait 7hrs to try again. So stupid & incredibly frustrating. Deleting and & don't recommend!