if your order is 4 hours late and freezing cold which has happened to me twice now. you won't get a refund if you still receive the order. even though the order is inedible. it's also very difficult to get any information out of just eat as you can't call them. you just have yo trust that the restaurant will show up on time and there's nothing you can do about it if they don't. major faults in this site. doesn't run smoothly at all