I installed this app some time ago but did not finish setting up my account because my husband could not get his money out. He provided everything they asked for but two years later still no money. I asked them to close my account and deleted the app. I heard nothing but still get emails and my account is still open. Fortunately, I did not put money on it. I just want to close the account as I don't trust them. I have tried the virtual chat and followed instructions on help but nothing works.