UPDATE 2022: NEVER AGAIN. This company has caused me so much grief over 2 years. DON'T TRUST THEM. I really wanted to like this app and I'm so disappointed. When I booked my flight, I bought their "Cancel for ANY REASON Policy" travel protection plan, which to me says guaranteed refund. I've been trying to get a refund for WEEKS. I'm perfectly comfortable with online chat & bots, but is SO FRUSTRATING that they don't have a support phone number to call. My flight is departing today, XZMTKQ.