I have recently made a purchase on this game to raise my VIP level to VIP 7 and was supposed to receive and exclusive item with the VIP level and did not receive it. I have emailed the developers of this game so now I am just waiting to get emailed back now and refunded for my purchase since I did not receive what it says I was supposed to get. Hopefully the issue gets fixed because I really like this game alot and have invested alot of time and money in this game.