It won't connect to my Prius. Says to check the vin number but I scanned it in and checked it is correct. Called connect services and said I might have to take in to repair dcm. I was able to add it to the web based Toyota app but it still won't add it to the Android mobile app. I have 2 other Toyotas that did scan the VIN and add to the mobile app. Follow up 2-3-22 I wanted to respond that I have already called the support number. They are the ones that told me the the car DCM needs repair and I must take it into the dealer for that repair. I'm not sure why connecting the APP needs me to take into the dealer..It sounds to me like this vin number might already be assigned to another account.