I love playing the game but there has been 2 occassions that something happened and I contacted the support and I haven't recieved any response whatsoever. Ur advice to everyone is to do that what I did but for what point exactly..there is a major issue with freezing in this game so much so that it went from now and again to every single time I play and it's at every turn taken..Ive timed out in my turn because of ur freeze issue missing my turn...seems u can't maintain ur servers..feedback pls