Cons: - Pricey packages that do not reset. - Poor customer service. - Spam. - Over powered players who terrorize the server you're on. - Lack of training for new players. - Lag. Pros: - Plenty of quests to keep busy. - Nice graphics. - Freebies are plentiful. - Updates often. - New challenges and events released often. Beware that this is not the game you saw advertised. While it has puzzle components much like pull the pin, the main purpose of the game is to build an empire and lead an army.