I'm in the middle of a 6 month trial UberOne membership, courtesy of Hulu. Uber erroneously charged me this month. I explained the situation in detail to support & sent screenshots upon request. Instead of reimbursing the charge & figuring out why it happened so it doesn't happen again, they canceled my UberOne membership altogether & said the charge will be reimbursed. They "escalated" my issue after i explained that's not an acceptable solution. Currently waiting for a response. Frustrating!!