Netmarble cares more about money than game quality, period. Bugs, horrible drop rates and rng for EVERYTHING regardless of the huge amount of effort and time this game demands. Characters are fun, great grapchis, but gameplay is not rewarding. P2w isnt the word, the shop is horribly overpriced and polluted with rng even for stuff you buy; they reinforce this by bottlenecking you with slow exp grinding and rng for drops and removing pve from certain events forcing pvp to entice people to top up