I had booked a ticket which the airline had changed to a earlier departure time. The airline even offered a full refund. As I would have to book another flight I asked kiwi if I can get the refund or even a credit with them so I could still book a flight. After speaking with 4 different 'consultants' I was told yes then no I can only get $10 back as it was a 'voluntarily' refund. I was then told I could get the full refund but will take up to 3 months? Avoid!!!!