I would close the game and when I come back all of my progress was gone. I would level up, the game would shut down and I would be half way on my previous level. I made a purchase and didn't get my gems. At this point I just want my money back and can't get a response from customer service. I will never play another G! Game. Update on this game it's now 2022 and gamers are still complaining about the same stuff I complained about in 2016. Guess what? Still have not played any this manufacturer.