Service team is an absolute disgrace. I order deliveries every day. When an item was spilled you are required to use an online chat which takes up 20 minutes of your time each time. These are then not logged internally and in emailing a week later - same generic provide photos etc. The item was 3 SGD. Over this one item where the money is irrelevant I spent in excess of 3 hours with their company. These companies will fail the same as others unless they get better leadership in place.