UPDATE: In response to your email telling me to click on the link because you want to "help me". I've already been to that page of your "contact" page! It takes me back to that same call to speak with someone like Jonas! This company plays with customers! This is ridiculous! Can't get the help i SO need in order to use over $2K of nest products. Rep Jonas didn't pay attention to my issue, instead wanted to argue that I didn't tell him what I, in fact, did several times. Then he hung up on me.