I like that you can talk to the shopper, but they don't check their messages often or reply, which causes issues. The shoppers also pick up the wrong item, or don't look for an item very well/ask a clerk where the item is. After every order I have had to go to the store afterwards to pick up the items I needed because the shopper didn't bother to do their job properly. The shoppers will tell me things that aren't untrue, and I have to call to have items refunded.