We bought a phone for the hubby at xmas time, wrapped it and he came home this months from working...opens the box plugs it up and boom 💥 thing doesnt work, so i bought insurance, yayy me !! give em a call, i am transfered to 5 different people like i am playing musical chairs, then to be asked my pin and swiftly placed back on hold with out even a prompt, wait on hold 3 hours !! 3 F'ING HOURS PEOPLE !!! to never get an answer and no emails back smfh take back all my referals, calling them asap