I've tried several attempts to request to reactivate my account due to being stranded at a gas station. My phone has 5% left with no way to charge. Albert genius will not help me or let me know if I'm able to reactivate my account. With all that's going on in the world today, you would think they would assist or try to help me out in a time of need. I received no response, only that my account had already been activated..They are no help at all!!