It's hard as buyers to refund money some times. Unlike lazada without a doubt will refund. For shopee when there are items such as creams how do you describe authenticity? In my opinion shopee should help buyer to further investigate but they didn't bother cause this is their email to me : Upon further checking, the seller never mentioned the item sold is authentic or original in the advertisement. With price offered, there are no guarantee the item received by buyer will be authentic.