This product is always offline even when my wifi is on. My other devices are online but the Geenie shows offline. I spoke with a couple of support people and they told me to remove the device from my phone and add it again. It is very time consuming to continuously delete device, add the device, wait until it is blinking, have it scan the code, wait until I hear the prompt and wait until it can locate the device to add. Waste of a purchase. I had other cameras in the past and never had an issue.