Buyer beware! VRBO does not protect your reservation funds! Everything they advertise about helping guests is NOT TRUE. When you legally cancel on website they claim refund within 24 hrs. They allow the homeowner/property manager to determine when you get your refund (11+ days) & they refuse to refund their service fee of $172 until property refunds $787.05. This is dishonest, fraudulent & illegal business practices on both companies. VRBO does not respond to your communication through website.