Been playing for months! Almost at level 41. My issue is not very different from others. Losing diamonds (which isn't even enough already!), losing items I've won even after ad and most recently, Manhattan event is not granting my prestige when I've earned them. Stop boycotting your players/customers. Next time, I'll just uninstall without the bag of chatting and I'll ensure everyone knows the experience was trash! Its become that for the past month and I've withstand long enough