The app was unable to work with my child's phone. It has been used as it didn't work. I noticed that you took £44.44 from my account. I wasn't notified. I did as for the money back but as of yet I haven't received a reply nor have 8 received my money back. Could you do this as soon as possible. I did not receive numerous emails from you stating this you would automatically me charge. I fail to understand why you make it so difficult and refuse to give a refund?