Customer service is a joke. The same person assisting me in changing my password asked for my phone number and other identifying information repeatedly, despite me providing it every time. In the end I told them that I no longer had access to the email account associated with the depop account, and then they changed mt affount to be that email address (the one I told them I didn't have access to). It was like trying to communicate with, and task a cat to assist me. Ridiculous.