loving this game for over a year now. Silly things here and there but recently I bought a lucky box package, I got a General token and when I opened it I was delighted to see Scipio appear! Spent abit to try get this Gen. Anyway, the game crashed! Scipio has now dissapeard! 5 days onto customer service through ticket option, 4 agents later and deleted messages.. They still Don't care. I've spent alot during the course of this game.. Clearly not enough! It's a pyramid ladder for help! Show care!