The neglect for customer protection is unbelievable, the app is designed just to make money for the company and not give customer satisfaction! How can a driver have access to input arrival on the app when the driver is no where close to the pick location, then when you cancel as a rider they block you, if you don't cancel your fee keeps piling up, what rubbish! This has been happening over and over, and bolt is yet to rectify the issue. Very irritating! Thoroughly disappointed.