1. If you offer a "priority" option for an additional charge, it should be guaranteed that the order will arrive on time. If they are late, and you have already paid for an early delivery, you should be refunded that additional charge. 2. PLEASE offer an EFT option for payment. 3. If an item is out of stock, please inform the customer and not just take it off. 4. A new system needs to be put in place for garage deliveries - if a garage is a few hundred meters away, it should not take 45 mins.