The worst customer service. Just needed to make a slight change on my Sister's name on her plane ticket I bought for her. Agent sent an email to file for the changes. 48 hours later I received an email that they can't make the changes. By then, I passed my 24 hours no fees to cancel. The fee they're charging me is 90% of ticket. Now they want me to pay the full amount to booked a new ticket. I'm just trying to Save her from all the Chaos going in Ukraine 🇺🇦 and Europe 🇪🇺.