I have used the paid service for years. Today I opened the app and there are ads with prompts that I need to pay 9.99 a month to remove them! I already currently pay $15.99 a month! In addition to this, it seems that the contact phone number is no longer available. The only way to contact customer support is through chat, which is only available during business hours, so I have no way to even directly contact TextNow about this. I also haven't received a text that my roommate just sent.