Their customer support does not listen, or if they do, they don't input it into the further processing of orders. I received no delivery notice, and they arbitrarily sent it on a Friday evening when I was already gone. Well-meaning neighbors put it in front of my apartment door and it sat there over the weekend, I could smell it when I got off the elevator at the end of a very long hall. I am still trying to get the smell out of my apartment.