Support is a joke. Required to share every single personal identifier via email (even if you call) or they will keep sending the same email requesting it. I hate sharing this via email. Caved & did. Still got a new email saying to send it again. This is a "new thread" so they won't accept my other email, even though the person on the phone was able to easily access my prior emails. Then i was told i would need to get a new number and email to fix a problem that support claimed to fix years ago