I've been a customer for years and have placed countless orders on this app. My most recent order however was botched by the restaurant (it happens) who sent me undercooked, unedible food. I chatted with customer support and they have so far refused to refund my full order amount, offering me only $13 out of the $37 I spent. This is going to be the most expensive $37 you have ever stolen because you've now lost a customer for life.