All I can say is this, if it wasn't for their detailed background check, I would have never known what was on my report. Its been 3 years, an attorney and lots of money to clean up what was a so called error by NYS. I spoken to customer service many many time...to update them and to clear those errors attached to my name from their database. They send me escalation tickets... with NO resolution. The developer replied.. Lupita. DON'T WORK FOR THEM.