Bad book rollouts, hard to use app, bad customer support, toxic community servers. Do not believe what you are seeing on live shows. You will experience a completely different attitude when dealing with staff, whether you have paid nothing or hundreds of dollars. All sales on their digital products are final. If you have an issue and ask about that, they will not even acknowledge you. If you you really upset them, they will cherry pick rules they do not follow themselves to ban you. Lost money