I would love to give this game a good rating. I have been a paying customer for years, and it usually is a good game. When I get a new phone, instructions to disconnect/reconnect from/to Facebook & clear cache don't work, and there (apparently) aren't real people who provide customer service. I have attempted this at least 6 - 8 times in the past week to no avail. 2nd time I've lost about 2000+ levels. Please fix. Major problem.