I have a paid subscription and the desktop camera is very buggy, i have set it up for motion detection and it's totally unreliable. More often than not the image freezes and keeps showing an old view from hours ago and not refreshing when i get into te live view with the viewer app. It only starts working after i log into the computer and go to the chrome window where the app is running. It completely defeats the purpose of having a security camera installed and running on the laptop.