Had to update my review from 2016. As with all the other customers who left a review, I too am having loading issues when it comes to the app. Yes, I could go to the website and pay my bill. But the app was a convenience factor and this last update from Feb 2022 has been extremely buggy and needs to be corrected. Not everyone wants to switch to a desktop view on their browsers to view information regarding their accounts when the app is on our phones. At&t IT needs to move the needle.