They value and reward customers that report stuff missing that they actually recieved and you the shopper will pay for it, just make sure when u make a delivery to shoot a video of you leaving the bag(s) at the house and driving off because they dont care about the truth if a customer lies and say they didnt recieve the order you will be held responsible even if you did everything you were suppose to do its sad but thats the state of instacart now a days.