It's not bad, until the minute you want to do anything other than let them take your money. Cust. ser. is just a chatbot, that still makes you wait while it claims to do something, & then returns with basic info that can be found in the FAQ. For an investment firm or fintech, the longer that they keep us separated from our funds the longer the can profit off of us, and there is no way to speak to an actual person. Edit 3/3/22 Over 2 weeks to MAYBE get my money back. Avoid! Class Action anyone?