Over Xmas I cashed in some points for a pair of basic earbuds. They arrived last Saturday and burst into flames within 5 mins of charging. Please avoid their cheap reward products, they could have started a bad fire had I not seen it happen. I emailed them immediately but 5 days later, no reply. UPDATE After 2 months of chasing I am now being ignored by Sweatcoin support. So aswell as gaining nothing from the points, I paid £12 p&p to nearly burn my house down.