I don't know what's going on within this company lately but the fact that you got rid of your customer service phone line is absolutely disgusting and a show of how much you choose to care about your customers. I was picked up from the wrong location twice and waited 13 minutes on a ride only to figure out that the app changed my pickup address and had me completely across town from where I actually was. I'm now going to be 30 minutes late for work because of this.