1 Star to VIP Support Team..been a VIP mem for over 2 yrs).team responds immediately.. are helpful and respectful in their replies. If they can't resolve the issue they pass on to Games Rep, this is were support falls over. Can take days for Games Rep to resolve the issue☹️ Wish Games Rep team were 'on to it' like VIP Team. 2nd Star for Game Graphics etc..Best game out off all Casino Games. Last 3 seasons..TERRIBLE..1 WOW moment a season. I buy coins for entertainment..now just bored.