Unfortunately, when this game glitches and you lose out on hard earned coins/tickets tech supports best and only advice is to turn the game off/on. In other words, they have your $ already and are not going to bother fixing their issues.... super disappointed as this is a common issue to have and most players complain tech doesn't even bother responding. Not sure why you bother saying you have tech support if their only advice is if you can't fix the problem yourself, they won't help you either.