This app is the worst I've ever had. I can no longer scan to a .tiff file because it's now jpg or pdf only. I can no longer scan multiple pages into one file. Now if a scan is multiple pages, all pages are scanned into 1 folder containing each page as a separate jpg file, which is much larger than the tiff file in the previous app. There's nothing about this in the support/help files so I contacted HP directly. That turned out to be another nightmare. Their tech support was so overwhelmed that none of the ways to contact them worked. I've wasted an entire day's worth of time trying to correct this nightmare, all to no avail. I'm tempted to buy another brand's model if this isn't fixed by next week.