I've been charged a yearly subscription for 2 cameras every month for5 months now as well as monthly subscriptions for the same 2 cameras and have received no response from any of the several logs with photos I have submitted. I finally got through to the customer service line today and they said they can't refund me and apologized for my troubles I'm having. After all the basic troubleshooting I went through the rep placed me on mute and sent me an email claiming the call dropped no refunds.