Terrible customer service. Made an in-game purchase that wasn't delivered but I still was charged for. Reached out to support with screenshots of the issue and they said it was a visual issue and the item wasn't really for sale. However, they won't give me my money back either citing their refund policy. Have tried to escalate the issue with the same result. Basically stole my money by selling me something without delivering it and refusing to refund me back. Be careful with in-app purchases.