For some reason my review keeps disappearing. This WAS a game my 7 year old and I loved to play together but for almost 6 days we have not been able to play. They won't return an email to even acknowledge they're trying to fix the issue. This game was very fun and a great story line, we bought extra energy dang near everyday to play longer so I'm very disappointed and fed up with the lack of customer service! Hopefully in a week or so it will be fixed but as of right now I'm done trying to play.