not good news folks. takes a long long time to get thru the labyrinth of their phone tree. tech support is 90 percent non English speaking country oriented. children crying , roosters crowing ect. I have spent so. many hours on the phone now its crazy. They ask if they number your on is a good call back number , then drop the call and never call you back? not to mention the background noise is so loud and modulating that you can't have a clear communication with any understanding. Help