Worst customer experience of my life. I will be changing service before my plan rolls over even if it's more expensive. Impossible to reach a person who can actually do anything they all tell you to use the app or call another number (the last one i got was disconnected), half the time the phone system will just disconnect you if it can't figure out what you want. i haven't talked to a single person on the phone that was helpful. last time i had an issue i had to go to my local store for help