as of 3/11/22: I'm once again so disappointed with sleep IQ. Customer service rep had no idea about technology yet she was trying to resolve my bed's connection issue and was blaming me for not understand... after 45 min of phone call, I ended up not being able to adjust my bed, which was working b4 I called!!, and now I have to purchase a power box!! For $113 and it's refurbished!!!! WTH SLEEP IQ!!