I will never understand how one of the biggest money making operations in the country has one of the worst viewing experiences on their app. No ability to stop/start/forward/reverse while watching a show? Touching the screen does nothing. It only works immediately after an update, then stops completely. Never once has that happened with another streamer. Streaming quality? Wow. It's not me, it's YOU! Hulu, HBO Max, Netflix, Peacock all have perfect quality - what on Earth could be your excuse?