I've had the same account for 5 years with no issues. All the sudden I go to cash out and the app wants me to verify my phone number. Just one problem - my number changed several years ago and when I tried to change it the app says my number is already in use. I then wrote to Support twice. The first time, Valerie Miller apparently didn't even read my message and told me to update my number. Worthless. UPDATE: Hey thanks for honoring my privacy! You have zero customer service skills. ZERO.