With every update comes a new bug. This time the bug was such where the players were able to exploit it and advanced through the rankings. The REPORT BUGS page is filled with videos and proof. No acknowledgement or apology which was the least the players were expecting and the netmarble team proved how they don't give a damn about the players by not even responding. Customer support has people who would just paste an irrelevant template and forum has a team who is on vacation half the year.