I have been trying to deactivate an Albert account that I didn't even know that I had. I have been working with supposed customer support via text since Wednesday. They searched both of my email addresses and at the conclusion of each session supposedly confirmed that the account/accounts was/were deactivated. The problem still is not solved and everytime that I reach out to customer service, they ask for an extra piece of identifying information each time. This is starting to seem like a scam.