My Samsung broke before it was even paid off. I got a Google phone and my app doesn't work no matter how many times customer service "helps". Endless loops of filling out forms to pay my bill. Completely unacceptable unprofessional app for a multi million dollar company. The app is so bad that I'm confident that it was made by a 3rd grader. The Verizon management responsible for it needs to be fired and replaced with people who value and respect their customers time.