Have not been able to watch a single game for almost 2 weeks on my mobile device and did open up a support ticket its been 2 weeks and NBA support has ghosted me. They are not sure of what SLA is. I have tried everything they asked me to do over and over. 1. Clear cache and cookies. 2. Delete ur app and reinstall it 3. 8 more combos like restart ur router due to signal strength and some other nonsense