I have been playing this game for ýears and was at a high level. After an update end January or beginning February, my game kept crashing after one word, after reinstalling I lost all my progress. I just contacted support, got a bot for chat, could not speak to a human being. Said "sorry for the inconvenience but not logged in to fb or Apple ". Everything gone, have to start over. Not impressed with Support. I give this game a zero.