Yup, you can reserve flights after going through no less than 5 screens trying to up sell you. The flight pricing data is delayed so you never know what the price will be when you get to the checkout screen. The price freeze feature is based on the outdated flight prices so you think you freezing one price but your not. The chat only Customer service will not help, just copy and paste their no-refund policy. * Stay away, use priceline or some other reliable service that updates their prices. *