Feedback & Suggestion: 1. Why Wise does KYC after you transfer money and hold your money in the middle of nowhere?!, however they can do this in advance? 2. Customer Care staff is not proactive and poor in communication? 3. They lure saying that there's no fee if the user have a wise account and then once you have account, they will charge the fees when you perform your first transfer onwards, why making fool people?!