I've Rented through Turo several times and it was great.. Up until now.. I received an invoice from my last trip for $257, for a smoking fee.. I NEVER SMOKED IN THAT CAR, EVER!! They claim the Host sent pictures, but I can't view them because they Deactivated my account.. I had to call my Bank to block them from charging my account.. because they definitely tried! Customer service escalated my issue to somebody that has yet to reach out.. The host I used was Jame's Scion TC.. Beware!