The company has a "known" issue with it's app. I un then reinstall it. To no avail. Cannot remotely control my thermostat and if you wanna view their security door cam and keep it on. You ABSOLUTELY MUST tell it your still there every 30 seconds. Really? I am highly dissatisfied with this company as they don't seem to care. When I call all I get is corporate form letter responses but nothing done for weeks or months if at all. Go elsewhere. Not a good company.