Seriously this is beyond Ridiculous!! I am being bounced around by VIP support and still unable to play games. Can access all the other functions and make purchases But Error messages to reload games and contact support. Which I have done ... getting nowhere. I just spent $124.99 and I want to keep what I currently have... around 116,000 so I can have a good play. Surely this problem can be easily fixed given that Aristocrat has one of the best software and hardware. I spend heaps as VIP player