Absolutely AWFUL experience with this app/company. We booked a beautiful house on AirBnB, Host confirmed our reservation. $600. The morning of our trip, packed and in the car, the host cancelled our reservation due to double booking, after they confirmed. Spent almot 4 hours trying to get a helpful response from Airbnb's customer service. My family's Spring Break is ruined. Leaving one star, because I'm getting my full refund, but even that can take up to 15 days. Super upsetting.