They've obviously never heard of customer satisfaction, because this is the second time customer support has completely let me down on an issue that I think could have been resolved easily if they wanted to. Well they don't and now I've had it with this cash grab. It used to be more f2p friendly than many games, but it's rapidly going into the opposite direction. I have spent a substantial amount of money, because if a game is generous, I'm as well, but not anymore and now I'm about to uninstall