It was great until it wasn't. I purchased freezing a flight for myself. Then bought a ticket for the same flight. The app assumed it was for the same person. It was not. How dumb! Why would I have spent $80 more then the flight if I wss going to buy it 10 minutes later? Both agents misunderstood me & said they couldn't help me & one of the agents lied & said it had been applied to the purchase. No it was not I realized later it was carrot cash. Stay away from this app! Waste of time & energy!