I booked my flight and then there was a internal issue. In the terms it does ask for a 6 hour grace period, but it stressed me out because there is no confirmation or communication about my trip. Then at the end if you don't read what they add on, THEY ADD A TIP FOR THEMSELVES and the kicker is the issue was resolved 6 hours ago. I'm happy with my refund, but this is not worth the stress in worrying about the flight being confirmed or not. It got my hopes up, now I need to book another flight 🤦