I have a son who has down syndrome and loves to play Bingo. While playing he apparently ran up a very large bill over the past 3 months and when I contacted support they first told me I could get a refund then told me I can't. I now am out several hundreds of dollars and my bank account is frozen. This is very unfair! Now when I contact them they tell me noone is available. I didn't know how to check purchases until they gave me the link and it's way more than I thought.