Well I joined when it was called prepaid legal then they changed to legalshield. I joined again 2 days ago and just got the sign up info. Tried to download app not! tried to call main office not! Somethiing is very wrong with them now for some reason tried several time to phone them would connect go through all the prompts nowhere I mean no where! I may have to reconsider using this becasue if this is how it works its not working for me. Just read person below me and they responded to call the number thats the number I have been calling with NO RESULTS. Come on guys. I want to give 5 stars.