The experience was Good (4*). Until about 3 weeks ago. I could no longer log in to my account. The game said I had network problems. I contacted support. Aside from "its your network" and "keep trying to log in", no other help was given. Finally I uninstalled the game and reinstalled it. The game now works. But I have lost 1.5 years of time, progress and money that I had spent building my profile, alliance and a great deal of rare hero cards. Not happy at all!!