Update March 2022: It's worse, absolutely horrible! I scheduled an appointment, got notice that doctor looks at my records...and 5 seconds later my appointment was cancelled....No reason or explanation. I've tried it FOUR more times: same result, doctors looks at my records and appointment gets cancelled (I think once or twice it stated that they couldn't reach me...I was on standby..ready to answer right away.) I called their customer service...finally got a person on the phone and....he hung up on me....unbelievable...I called again asking for a call back - which of course never happened... DO NOT RELY ON TELEDOC!!! App is horrible. Password issues everytime I log in. Resetting the password takes several attempts because screen gets stuck all the time. Set up appointment once, received confirmation via text but next time I logged in, appointment was not there. If you relay on a doctor, I wouldn't use it.