It's loaded and it says my device is clean but I still have a lot of problems and a lot of restrictions by this virus that tells me it's in my phone and it keeps breaking parts of my phone so I see Norton 360 as a expensive failure that's not working but it's costing me money and trouble and frustration and the technical support keeps disconnecting in the midst of repair it's been 3 and 1/2 months in my device is just getting more disabled. So far I highly recommend against Norton 360.