I could not load the game after the last update. I saw here in reviews others were having the problem. I reported it to support, who said it was my device. I uninstalled and reinstalled, which fixed it. Since I purchased the daily pass, I asked if the day I missed could be compensated. They said no, because no one else had the problem and it was my device. I guess I was the only one to contact support. An update error is not my fault. It takes a long time and is frustrating.