When I filed for my 2019 taxes.. I never got a federal refund but still paid for their "service" I called several times to explain and no one could tell me what happened. This year was my last year to fix the problem and I had to pay someone else to handle it for me. I found out all they needed was a pin! Would love a refund for a service that was not done. But I know that won't happen... I will never use Turbo tax again. I wish there was an option for zero stars.