Do NOT use this service!!! The unlocking mechanism is faulty and the service will continue to charge you even while it's still locked. Three different scooters, all faulty locks. When we did get riding it would randomly lose power, and brakes would lock randomly. And to my main point, my cousin's scooter brakes locked on a decline, throwing him and he broke his arm. Unreliable and unsafe. Update: I reached out to Bird, they refuse to respond.