When I try to schedule an appointment it says "patient must be active and on a plan" but there is no way for me to start a plan. I downloaded the app to try and fix this. When I log in it says "patient must finish onboarding" and takes me to the screen to schedule an appointment- and then doesn't let me schedule it. It's an infinite loop- I cannot use cerebral services - there is no way for me to start a plan!!!!!!