The game is broken. The company has exploitive pricing and the game itself is buggy, crashes constantly and when major exploits are exposed that gives other players unfair advantages in PvP modes there is complete silence from the developers. The community managers don't interact with the community and when they do it is so unhelpful that they might as well have said nothing. They started their own website store so that they could avoid facing consequences from Google/Apple over the fact their customer service doesn't help with anything if they ever respond to tickets.