Recently went to a very large city and was relying on Uber for transport. Loaded a $250 gift card to account ahead of time. From the very first ride from airport to hotel, we had nothing but problems with Uber. Every time we got to "confirm", rejection. We literally spent hours of our vacation on an endless loop of the same questions, over and over again, from Uber chat representatives with no resolution. We ended up paying for the rides using another account and received no help whatsoever. Nothing like being left in a strange part of a strange town and getting NOTHING from customer service. Will figure out a way to use or donate our balance and never use Uber again. For all of our "troubles" (being left stranded, hours online with reps who simply repeated the script) they issued us a $15 courtesy credit (less than one trip and for a service we will not use again). Save the headaches and try their competition. Uber is fine when it works, but when it doesn't...plan on ZERO assistance, especially when you're in a hurry or a strange place.