I don't know what happened to the nice people they had in customer service, but obviously they are no longer working there. I encountered the rudest person when calling there recently. I was not happy at all, with her response. The fact that you have to pay shipping unless you spend over 50.00 is disturbing. I will never neither buy nor recommend them ever again. Very displeased on how my concern was not handled. Spend your money on another pet site...