Myself and many people have given poor ratings because of the broken Chromecast issue. They respond saying open a ticket. This is just a way to make it look like they care to people reading reviews. They don't actually care. I opened a ticket and got automated answers and automated ticket closure, eventually they told me Chromecast doesn't work because of 'Security Measures'. I told them to forward to their product manager so they can remove the functionality completely until it actually works.