The customer service is nonexistent. I literally have video of their driver's car TRASHED! I recorded the video while at the gas station. The driver stopped to get gas while I was in the car. I was on the way to work, and this stop (because she was waiting for some man to come out the gas station who was also in the car) made me late. I reported all of this to Lyft and nothing was done. I am currently in a chat with their "support" team now about their driver's riding right past me last night.