Customer service agents are generally kind and responsive. I have problems with the team that handles activation of the accounts. My account was locked and I have talked to countless customer service agents who had done their best to escalate the matter to the relevant team, however there were no updates from the so called team. Which is why I've given this score. Not unless my account is reactivated within the week, I will be sticking with this score. It's disappointing since I like the app