So I got banned. And I have 0 idea why. Used it one month ago, with someone I have used in the past multiple times. It went well, 0 problems. Recently I tried to log into my account, nothing happened, so I contacted the help support. After a few days I receive a 'final verdict' generic email that says I've been banned and they won't explain why. I've done 15+ journeys over the past year with 0 problems.