First time trying a pick-up and the check-in option is failing due to a "technical difficulty" they are trying to fix. No backup way to check-in available either, so I can't even pick-up my order. It's been 4 hours now and I need the order for a bday present in 30 mins! Tried going in store, but the item is not stocked on the shelf either, so I can't just cancel and buy it directly. Complete failure of the system.