I had an old account and card. I closed it out and bought a new one. I registered it and it says it won't send me a permanent card due to failed verification. I never got informed that I failed any verification process. Now I won't ever be able to get one in my name. EVER!!!!!!!!That is messed!! NEVER again will I buy another one and my husband is going to close his account too. I know they are a big company and don't care but oh well.