Purchased a premium pass last Feb 28 as to I'm a new player in this game and really don't know how does this premium pass works, now comes March 1, I didn't even get to get a lot of items from the previous pass since it ended and NOW you mentioned that I used it and can no longer have a refund? Be reasonable since I'm just a new player and I'm just starting to enjoy the game. ~ Update: Thanks to your support team he or she made me quit because of your unprofessional and unreasonable response.