I always rate is game 5 stars, put I can't stay that about the support staff. Since last loging I not abel to access the game. I reported the issues and had one email back from them, they sent email to me and asked details about my Kingdoms and castle and the issue with a screen shot. I not received a email back from them. I sent them email the following day saying the same issue without a reply. I done! I not waiting around until next upgrade to access my accounts