First: Game looks nothing remotely close to the ads you see or the pictures in your playstore before you hit download. This game has so many downloads because of marketing. There is absolutely 0 customer service and developers couldn't care less about their glitches and errors. Above it all, it's P2W, like... ridiculously. MANY other games like this that cost less and actually has at least one person working on problem solving. Don't download, you'll just unistall after a month or two.