The game itself is great, but they don't care about the players or their experience, and it's pay to win. On 5 separate occasions I've seen players in one server alone get away with harassment and hacking because the devs can't be bothered or don't care. I've seen players real names brought into the game by other players which is a real life risk and nothing was done. I've seen players say some incredibly awful and abusive things and nothing is done to them.