1st off, Plus card orders are HORRIBLE!! Your gps is usually wrong, the plus card gets declined when your not directly on the ping. 2nd is when someone rates us poorly because it took too long for their order to get to them because the restaurant is taking forever or other drivers don't want the trip or take it and cancel, that's not our fault but we still get the short end of the stick also when we get rated poorly we should know why, what can we change if we don't know what we did?