Hearing aids frequently won't connect to the app, but are connected to the phone with no issues. Update: no, the instructions below made no difference. The hearing aids only connect when they are first paired. Once the app is closed, the hearing aids never connect again (it just says Retry on both sides). I have re-connected them twice following the below instructions and the same thing keeps happening. It's not the hearing aids - I can run the software successfully on my iPhone. Can you please log that there seems to be an error with the app on a Samsung Galaxy A22 so that this can be corrected in your next software release?