The people (from the reps over the phone to the drivers, everyone) have been great! Everything else about my experience has been a nightmare. The process takes entirely too long, and it's even longer if you use a 3rd party lender. The process is probably much shorter if you finance through carvana, but the rates carvana charges are twice the apr of any other lender. It took almost 2 weeks to finally get my car, and once I did, it was horrible and I had to send it back. Will not do this again.