Used this app for over a year without many issues. Last week I tried to reup my family plan and it charged me twice and didn't give me access to premium. Today I tried again and once again it charged me and didn't give me access. The funds will fall off there pending status in about a week but until then I'm just out that money with no benefits. This is a ridiculous problem to have and I'll be switching to a different music app now. Good luck trying to get someone to help you too only forums.