I recently had to receive a New Phone as my old one was damaged. I've just reinstalled Abyssrium and I no longer have any of the previous progress I made, even though I've had the game synced to my Google Play account and saved it to my Cloud. I absolutely love Abyssrium, it's calming and aesthetically perfect, but I miss my old Aquarium. (Posted in 2016 - never got progress back, customer service basically told me to fend for myself.)