I've used this app for awhile. Recently I'm not able to tag people when I respond to messages. Customer service told me to factory reset my phone. That's an unreasonable solution. How about you fix the bug in your app? The other solution is to only use their web version. So that's where we're at with technology in 2022? So you can't fix it so I'm forced to use a computer? Bye. I thought this was an APP to be used on a PHONE. SMH. (Samsung Galaxy S10 for reference)