I had a driver cancel my order because they refused to enter my apartment complex. I was charged and never refunded. Its impossible to get in touch with a human when you have an issue with the app. All of their support help funnels you towards what's basically an FAQ. None of the phone numbers online connect to anybody and neither does their email address. Completely unacceptable customer service for a company of this size, it's basically non existent. I literally feel like my money was stolen.