The VPN doesn't work on the territory of Russia. When I contacted the support team, they promised to send a refund using cryptocurrency, but after several days refused to pay the refund by any other means except the initial payment method, which in my case was Mastercard. It seems to be an unprofessional attitude and deliberate delaying of the issue tackling. The service that should stand for the free and safe internet and support their users isn't able to provide a proper customer care.