It's March 14, and I have a new phone but when I try to log in it tells me it doesn't recognize the device. I try again and the account is locked, ID and passwordnot recognized. I can't even get in on the website with the PC. I spend nearly 4 hours trying different things to get back into my account with the PC. I'm afraid to try the app because I don't want to spend hours on the phone again. The Customer service folks can't tell me how to get the system to accept my new phone.