Not that the service quality was ever great, but now far too often, around 1/4 my orders, have major delivery issues. Drivers are held to no standards, leading to terrible service and support usually doesn't help. One of the worst times they straight stole $20 from me, never refunded. Only once has support felt like they helped actually correct a delivery issue. You'd think a delivery service would want food actually delivered but 🤷‍♀️