I paid for a subscription, I have my receipt and went through on my bank account. But everything is still locked on the app and the app says I'm in free mode. When I click to open my information there is proof that I paid for the year. I've emailed a couple of times and haven't heard back. I can'tfind any other way to get a hold of the company. So, basically they took my money and my 2 1/2 year old can't play. I've been robbed.