not sure yet. I have now done 2 cash outs and have not received email confirmation on first redemption on 2/28/22. once I receive everything, I will update my review. Finally received the smart watch I redeemed my points for. Looks NOTHING like the photo. COMPLETELY DISAPPOINTED. They say the value is $79.99 but looks more like it came out of a cracker jack box. Trying to charge it and no luck yet. It's better to redeem points for cash value, although you don't get full cash amount.