I have used Airbnb several times and have always been pleasantly surprised. From the quirky stays to the lavish unexpected, I have always been happy with my experiences - until now. I booked a place in Dallas for two nights that I NEVER found. I tried reaching out to the host and the co-host with no response. I called Airbnb for help, and they were not helpful either. It was late at night, in a dilapidated part of town, nothing was marked, and the check in direction sent to me by the host directed me to parking nowhere near where the building supposedly was (and did not match the listing). I tried reaching out to host and cohost for about 30 min with no response before I contacted support. They said I had to wait for a response from the host. The host finally contacted me almost 2 hours later with a response to my message of "I can't find it" with "the address is listed." I received nothing from the cohost until the next day and she never responded again when I told her I never found it. I contacted Airbnb again for a refund, and I was told I wasn't eligible for one. It didn't matter that I never found the place, had no helpful responses from the host(s), nor that the check-in directions did not match the listing. I contacted them repeatedly for a refund and was told "no" every time. According to them, they can find it on Google maps so that is good enough. They ignored everything else about the stay and host(s). All the good experiences I have had with Airbnb are now completely over-shadowed by this experience. I don't want to give any more money to a company that doesn't care about people enough to listen to them, and I won't.