I can't understand why the in app support chat is so frustrating. Can you get a chat bot that recognizes key words in chat instead of the frustratingly linear directory? Once you get far enough in the directory you get stuck with no more options, no way of going back or starting over and then they immediately close any new chat that I try to start. All your cool features seem less worth it every time I have an issue because support barely even exists. 2 hours into a "less than 10" minute wait