I'm having the same issues with the app. Sometimes it works, but it doesn't work most of the time. Ive uninstalled and reinstalled it, I've had the app forget and re synch the same device, all my software is up to date on both my Roku television and mobile device, I've turned the TV off and on. Still, more often than not, the remote will just not connect to my device. It does once in a while. But I believe I've made my point.