The process went good when I purchased one set of concert tickets, when I found better seats later on and tried to buy verified resale tickets on the app, I get an error u533 message every time it tries to process payment. I've reached out to customer care and the automated service will actually hang up on you and tell you that there's no live agents ..they're too busy. I figured with the pandemic and no live shows happening they had plenty of time to kind of get it together, guess not.