While the bag I was given had my name on it, the food inside the bag was not my order AT ALL! It had someone else's order in it. I tried calling the store to speak to a manager about the issue, and I had to speak to an automated system that directed me to use the Pepper chat assistant. When I tried using this "assistant", and I stated my order was incorrect, I was only prompted to state that either the protein or the toppings were wrong. This was my first time ever ordering from Chipotle, and it is definitely my last! I am out $18 worth of food because the store employees couldn't put the right food in the right bag, plus the "customer service" is relegated to an automated system, and not a good one at that! I am never ordering from this establishment ever again!