I did not receive the food that I pay for and no refund as well. The CSR just wanted me to accept the reason that the rider coded it as a "chnge of mind". I did not change my mind and i wanted i to be delivered. It was the rider who doesn't want to deliver it. I was so pissed that I waisted money for nothing that I even thought of doing fake bookings, but i didn't I'm still being considerate with the other rider. This kind of service is the reason why fake booking exist.