If I could give you thieves less stars, I would. Aside from making closing an account (in which the app hasn't even been opened in several months) a ridiculous experience, you apparently don't allow people to switch to a cheaper subscription, which I attempted to some time ago. Why in the world should anyone have to call you to cancel an account, no one had to call to set it up. You people should not only be ashamed of yourselves, but you should be facing some form of punishment