Several times support has cancelled my orders without contacting me so I have to wait 5-7 days to get my money back instead of just issuing me credits or something to get my food. They do it and then when you contact them they just say "Oops. We're too stupid to have a system that prevents support agents from just cancelling without telling the customers. So go shove your head up to your colon while we make you wait to get your own money back."