I drive a lot for work & used to love this app & the savings. Somehow in the last few months, I got switched from Gold status to American Airlines savings. This was not intentional on my part! I can't change back as there's no way to do it on the app.. I've tried many times to get help from customer service with both written messages & phone calls & they're worthless & sometimes rude!! If it weren't for the TMobile savings, I'd have uninstalled this app by now. Probably will soon anyway.