Hello I am rating this again asking for real assistance I keep replying to the emails I get from support but they always say the same thing to "reset password" but the password isn't the issue on my parent account my animal jam account is missing and when I try logging in it tells me "user not found" I'm asking for support to put my account back on to my parent account please! I really would love to play the game but I just can't because it always says "user not found"