This app has not worked for me correctly for months. Prior to that I did not have issues, ever. I can not get disney to assist me with it either. I even handed my phone to them and one said uep it's not working right. Ok. So how do we fix it? No one seems to know. My kids have to log in using the same exact phone and my account and it works. I have uninstalled and reinstalled and tried everything. I am not impressed.