the personal I delta with very polite and professional. I just switched to telus for the bundle Optik, High Speed Net and land line. With the PROMOTION of getting the free Samsung 4k 55' TV. OK that sounded OK. The TV was what made the decision to go with Telus. So I get registered and then learn my install is over 2 weeks away. To me that's ridiculous. Then I received a call as a fallow up to verify as I did my registration online. To be told no free TV until 120 days of use of service's. BS!