VERY BAD CUSTOMER SUPPORT. I have been playing this game for over 12 months it is not a puzzle game, it does have puzzles which give you small rewards but it is a War game where you build a keep and attack other players. It is enjoyable and I have made some wonderful friends but the customer support for the game is severely lacking and the game itself is laggie glitches and won't load. I have been locked out for 12 hrs again.