Hope Depot and Citi Bank has really gone down hill. I couldn't log on to my account. They open a ticket twice to resolve issues. The issue finally took a half a month to resolve. I log on to pay and this took so long i get a late charge. The text help is designed to steer you away of course, I call and someone from India picked up. And he couldn't understand me at all with his lack of english..I m literally stuck with no choice after many years of my business with HD. I had to cancel my account