Not user friendly. For some reason, it wasn't sending me emails and I had no idea how much my bills was. My power was shut off and I payed the bill online on their website. So far, my status on the app is "no payment history". Hopefully my lights will be back on soon. Was on the phone with customer service for an hour. Couldn't figure out why I wasn't getting my bills emailed to me. I had to re-register under a different email to actually get ANY email from them. Gulf power was better.