The AliExpress customer service is not working. the dispute is a joke no help, the field for dispute is not working ,when pressing submit nothing happens ,if you type only a few thing it works but for a full description never works. I managed once to talk to a live person thru live chat , now waiting for 6h and no one,the operator said it will help me with my problems , but nothing happened , the dispute wasn't working and now I get message that I didn't provide enough evidence for my dispute