I've been playing Arena of Valor since 2018. Obviously I stuck around for many positive features, but now I am forced to play other games for several reasons: 1) the toxicity of players in this game is pervasive and overwhelming, worse than any other major MMO or MOBA I've seen in my life 2) toxicity, bots, maphacking increased over time and rarely meets consequences 3) long match wait times and poor matching balance 4) every patch seems to bring more or just as many bugs as improvements