I've been playing for years, got back into it again recently. I always participate in sys but I never received diamonds and dyes, my only way to get them is through sending screenshots to customer care. The latest update however is way worse, I can't even get in the game anymore. Whenever the loading bar reached 90.5% it'll go back to 90.3% an endless cycle. I've tried restarting my phone and even uninstalling then installing the game back, still doesn't work.