I cannot begin to tell you the hell and stress that I have been through trying to request a refund of 9.99 and 4.99 processed on the same day of a game package that was never received for me to continue to play the game my checking account was charged Google took the money and I have been trying for 10 days to get my money back I have been given the run around by customer service I have never fought so hard because it's the principle of the matter that they took the money out of my bank acct