I requested a ride for the first time, the problem i had was that the driver started the ride before he arrives at my location, secondly after waiting almost 20 minutes the driver texts me from the app to say that he is lost. I resent my location and 3 minutes later i noticed that the ride ended on the bolt app. I am very unhappy that i got billed for a ride that I did not even enter because the driver did not come to my location. Well I am very appalled