Express service gives you a pick up time, after double that amount of time, driver is still not moving. Trying to cancel? You have to pay... Lol. Joke of an app, got me late many times even with enough driving time allocated. Pick up/driver allocation is just not good. Updated review: I gave you a chance okay. Now my fare is incredibly high because of a busy night, got no choice but to get it. Your driver cancels after 7min, what does he get? Nothing whereas if I do within 30sec, you charge me 7