This has by far one of the worst customer help portals ever. All you get is automated responses every single time, absolutely poor security confirmation and authentication processes, i had my Facebook acc for almost 10 years I can't even access it now because because when i try to gain access All i get is blatantly Obvious Automated replys. I would recommend Insta they actually do monitor queries and acc's. Facebook needs to take some advice from insta staff the clearly need it.