It is impossible to contact Amazon if you have hearing problems and can't use the phone. I have shopped regularly but changing to a new device I cannot log in to my account. I am sent in a never-ending circle of login, verification, so called approval and back to login, verification etc. After 2 days of this I am fed up. The so called email support came back saying nobody monitored it and to ring. I was able to buy what I wanted from my old device but that might be my last purchase.