Unreliable when I needed it the most. Had to go to work but.. " oops, something went wrong, oops something went wrong" errors, glitches... I had a glitch one that somehow on the maps it detected that I was 5 km away from my actual location. And it did that again and again and again and I ve never been to that location.. It ended up taking the drivers there...... And I was not there, imagine that cute feeling. :) very disappointed. Also drivers give low rating with no good reasons sometimes.