As of 3/18/22 I've lost access to my bound account. The customer service in game is worse than useless, they flat out refuse to help . They say there is nothing they can do to assist someone whose account was tied to an email or facebook log in. This is ridiculous because they also say that if you don;t bind your account it can be lost any time there's an update. I spent time and money on this game, obviously the company doesn't care.