Support needs to be contacted more than 4 times. They ignore your request for assistance. They cannot or simply won't recover your data regardless of admitting payment proof. The support system takes at least 2 days then another 2 for it to be closed "because it took too long". Bot wall. Automated responses. By email they direct you to go ingame instead. Extremely infuriating process just to get my town back. Lots of time wasted both by playing and contacting support.