Horrible experience with a stolen phone. Denied the claim still charged for all the money I paid for insurance. Had all Bill's paid on time and then I tried to buy a new phone for a new line and was given an insanely high down payment in order to get a new phone. So I paid my Bill's, my insurance, and in-return was denied my claim and was not able to even afford to buy a new phone on an added line with the insane downpayment I was given.