I can NEVER reach a LIVE person for assistance when I'm trying to reset my password you can never get the city you were born incorrect & you go through the portal over & over again which is totally insane. I tried several different numbers and when I did reach a live person after waiting two & a half hours they told me I had the wrong number. I actually submitted a bug report/suggestion & once again was referred back to contacting my local county for assistance but Providers control the app.