Last year I went to a Verizon store and got a new phone. I had saved up 50 device dollars. I was pretty proud of that. store would not let me use my device dollars. Told me to call Verizon. One year later and no help. Now my device dollars are about to expire. I have try to use the app to live chat or digital chat. I even called a couple of times. So outside of paying your bill this app is useless. Verizon up is not worth it. They won't even let you exchange it for something else.