I would've given them 5 stars up until my recent order now I wish I could give them 0 stars. I have my settings set to hand order to me. I'm a nurse and usually order food at work which is a large medical facility. My dasher left me order outside without notifying me. By the time I noticed the item the stray cats had gotten the order. I messaged them to try to get a refund because I'm can't eat food that stray cats have played with. Guess what I was told that I can't get a refund.