The app always messes up & penalizes u for everything if ur a worker. The customers lie all the time saying items are missing, damaged or whole orders missing. Which is never the case for me! I have never STOLE anything! But you'll never know what's going on bc there is only chat option to reach someone or email & wait with no response. I do this for extra $ & it's sad that I take photos of every order I drop off & they track my location. I stopped doing GrubbHub for this... I may just go back!