Wow! They deleted my first 1 star review because they can't accept the facts. You do everything in this app, you can make an account with it, you have to use the app to get access to the gym etc etc but when you're wanting to cancel your membership you have to go there in person??? So I called them and And mentioned that what if I was in a hospital bed and the guy told me he got wrote up one time for canceling someone's membership that was in a hospital. This company doesn't care about people.