Bern a few months now that the app lags badly while attempting to watch an owned show or movie. Downloading doesnt help either. Watching them on youtube still results in the same exact lag. In researching the problem online, I've found countless others sufferingbfrom the same problem. Tried to message support and was directed to an automated system that was absolutely no help. I believe they know the system is buggy, yet they already have your money so they have no reason to worry.