UPDATE: My mom has an account and she keeps being passed around to close her account. She had to switched phones (her newer phone battey stopped charging and died so she had to switched back to the old one she had sign up with) and now she can't get into her account. She sent in her ID and still they want her to get in to her account that she can't get into. The customer service has been horrible. Great app for newbies who want learn about stocks and investments.