Needs to allow more communication with Amazon. A carry-on luggage I ordered was delayed in shipment. They issued a refund - which I did not want or ask for - rather than send a replacement. When I went to order a replacement, the price had gone up nearly $50 in those few days!! I tried to leave a review but since it was seller feedback they wouldn't let me. I tried to leave seller feedback but they wouldn't let me since I never received the item. Then they sent me a link to their "help" page.