The customer service constantly transfer you after you've explained the issue.Now your having to explained the same issue 3-4 different times.They DO NOT investigate the customers that lie. They do however investigate when you call to let them know the restaurant is closed or can't complete the order. They have a issue button,that has options if you have a issue with delivery.However it DOES NOT help you if you use it is better to go through the headache and call rather someone lie on you.