3/20/ 2022 STILL NOT FIXED. Due to lack of customer support, I will be quitting the game. Count down timers in my city do not count down, there for cannot upgrade. Asked for help many times and still is not fixed. My ID is _Goddess_ . I have opened a ticket with Jackey G and messaged them many times with no response or fix. And I have sent emails with no fix too. And un installed app many time and still no fix. No help from customer service.