Can't log in. It helps telling me invalid credentials even though the customer service rep on the phone said my credentials were valid. I've reset my password several times. My work provides either Health Alliance or BCBSIL. I think I am going to switch to Health Alliance. BCBSIL may turn out to be good insurance, but from everything I'm reading, this is an ongoing issue that still hasn't been fixed. I hope they get it resolved for whomever else needs there services.