Tried to make a payment online when my wife was in the hospital, via the APP. The app wasn't working correctly. I tried calling and was put on an indefinite hold. I tried paying it for 3 days prior to the late date. I final made it down the day it was due. I thought it was all ok, but was then charged an $89.00 late fee for a $14.00 balance. THEN to have TWO negative comments on my credit report for the same balance less than 24 hours apart. Sour taste for Kohl's.