As per my recent ticket , I travelled to Sharjah (UAE) between 4th & 13th March. On 13th March, when I went to the Air Arabia counter at the airport to collect my boarding pass, they told me that there is no check-in baggage allowed on my ticket. And they charged me 80 Dirhams for excess baggage . I had no alternative but to pay it. I had booked this ticket using your mobile app. In the app, I did not find any checkbox or any mention of selecting an option for check-in baggage. Contact me.