I checked in online as I use to It gave me a 15 minute window I was there in 10 minutes 2 two in the chairs and 3 waiting It did not appear those waiting were online early check in The 2 staff cutting took all 3 waiting before me I waited an additional 1/2 hour When called I asked the staff if the app was working and why I did not get called first Christina said walkins go first if they were there before I got there This is not how it use to work What good is the app if I have to wait anyway