It can be playing on the only device being used in the house in the middle of the night and it still doesn't work. Terrible streaming service. Does calling customer service actually change that? No, so stop giving that as an option. They give you a free month to keep you from canceling. 1883 isn't that great. I'll save myself the aggravation. Edit after your response: I tried that last month and nothing helped so why don't you just admit that your streaming sux? Read the other reviews...