Thankfully the game improved, but my experience with your service desk did not make me to like the game much better. Keep it up! SInce the update 4.15.6, I don't get access to the game on my android phone and Ipad. Luckily I have access to 4.13 with bluestax on my laptop. I sent a ticket, but I don't have hope that they will reply with the 24 hrs they promise. I was lucky to access the game and set a 7 day truce agreement. Costing 50k gems. That's not how I like to be part of a game community.