Bus delayed almost 2 hours without any confirmation, i am still okay with that. Meanwhile, please provide better information regarding tickets reschedule and refund. I try to reschedule my tickets and i agree to pay 50% again, but i have to call the bus provider too. I mean, if you agree to become the bridge between provider and cust, you also agree to take the responsibility. And after much delayed communication, i cant reschedule my tickets, and dont get my money back. Good job!