Whoever wrote the code left off important information and links as in when I tried to sign into VCU for the first time it said password didn't match. After an hour on the phone turned out issue was changed password criteria between VCU portal and MyChart. Instructional video can't be replayed except thru YouTube & one would never guess search criteria. And no ADA accommodations for hearing impaired. CC scrolls way too fast to read and learn from.