I've been using this app for over 3yrs with good customer service. But I really don't know the problem with their new staffs or management, they don't text back when you email them. They don't pick up calls. I order for a notebook over a week, I was debited and till this very moment my order isn't even confirmed and still left my cart, no reply, don't pickup calls, this is indeed bad PR. Its same thing with Konga and this is why I stopped using them. Refund my money if you can't fulfil a product