Fix your shity app, ive had Verizon for years and never had any problem with backing up my pics or videos of moments I'd love to keep especially of my daughter taken her first baby steps to me... tech said Uninstall I did now the app gives some bs saying can do something on line or something along those lines and just buffers like it's trying to back up my contacts and so forth but nothing...... as much money as a bill is for version yall need to fix this bs when us paying customers get shifted