As a first time user the experience can be really off putting. On my very first ride I had to park the bike in a specific location which can be a nightmare to find. On my second ride the app wouldn't accept the end of ride photo although parked in the designated location. On my third ride the battery died quqrter of the way in. Any time you hope to catch up by biking is lost trying to find the bike, trying to park it and issues with the bike itself.