Horrible customer service and game is designed too punish you in the dumbest of ways. Also it is kinda ptw. It definitely is pay to play unless you got big buddies in corp to help you farm. Overall the gameplay itself is fun but the game is pretty much designed to make you spend lots of time grinding to get a specific ship only to loose it to lag or a bug ..which happens waaay to much. That's not mentioning all the other bs either or the customer support who won't refund unless you bug 4E.