Edit (again): I contacted your support and I'm 100% certain that they didn't read my email as I received a very generic reply that had NOTHING to do with my issue(s). Twice! Another edit: you just reply that you're sorry and that we should contact you. It still has NOTHING to do with the actual issue. Today I got charged for 25 minutes chasing your scooters. Again: you charged me to find a proper scooter. Walking. That's fantastic! Charge people BEFORE they actually use your scooters.