App says it is INSTALLED but yet it is no where to be found. Trying to install on my laptop. Says- you will be notified when the app is ready to be installed. 12 months and still waiting!!! Downloaded to INSTALL multiple time in the last year and NOTHING!!! What Gives? Says it works with all 'Bluetooth" capable devices. I have other devices connected through my laptop but not the hearing aids. Why not? Expensive hearing aids and limited connection availability. I've gone through all your troubleshooting possibilities and still nothing. What a waste of technology. Should have just opted for the knock offs