Friend and I downloaded the game together using the referral code systems. His set/download got screwed up some how and he had to redownload. Now customer support says we can't do the referral system because it's automated and "they can't do anything". The idea that it's a one shot attempt with zero help if it gets screwed up is ridiculous. Plarium's lack of assistance shows future customer support will be entirely useless. Don't support a game who won't support you.