Their "update" was a downgrade. Been customers for years. Unfortunately, after raising their price(we were grandfathered in for a lower rate), they did a update that makes it MISERABLE to watch. Called Philo, the cust svc agent just suggests to go buy all new equipment. Lol, cheaper just to drop Philo and grab a different service. Yeah, have Roku tv, so have to replace about $1700 in TV's?? I don't think so. Thanks for ruining your streaming service for loyal customers. AND fyi, already contacted them was told TODAY to buy all new equipment in response to the developer response below