I ordered groceries from Pandamart and one item was missing. The chat agent told me that they can't give a refund "based on my case history". This is probably because, a few weeks ago, I also reported a missing item and they gave a refund for it. Note that both instances of missing items WERE NOT MY FAULT --- THEY WERE THE FAULT OF WHOEVER PACKED THE ITEMS. This company is a waste of time. I'd give zero stars if I could.