Remorseful regrettable. Booked my trips in 2020 January. I was advised I would see airline credits then I was told I was getting refunded in early 2021. In May 2021 it said completed case inquiry and I was to expect the refund. It's now march 2022 I still didn't get my refund. I will never book with airasia and will always deter anybody to book anything on airasia. Worst experience ever. I hope this reaches out to more ppl bcoz I wouldn't want anyone draining their money on this company.