HORRIBLE STAY AWAY!!! Airbnb doesn't care about their guest! I canceled my airbnb stay because there was a death in my family and the host kept all my money even though we didn't use their room at all! After reaching out to several different customer service reps none of them were any help and just sided with the host. So not only im I out 4k for a service I didn't use but my grandfather is dead too. Will never use this service again & will spread the word about my experience to everyone I know