Horrible experience!! 1- I used the Price Freeze option on a flight, but I had to revise my vacation dates later. I was told I was unabIe to cancel the transaction or move the money towards the new dates and I lost USD$109 in Price Freeze charges. 2- bought plane tickets and paid extra for the refund option at 100%. I had to cancel my vacation so I took the credit in Carrot Cash. I used a portion of my credit to book a hotel and now am told I lost the remainng balance of my credit. THIEVES!