ALWAYS have had issues with Instacart. REFUNDS NEVER SHOW UP. REQUESTS FOR HELP ARE IGNORED. The initial charge is supposed to drop off to be replaced by actual cost of receipt (plus tip and delivery fee). When the Temp charge does not drop off (or you get wrong items, etc) beyond a computer generated email there is no customer service. Refunds offered are often for an amount that is off the wall with no explanation - there is no one to actually speak to, and THE REFUND ACTUALLY IS NEVER SENT.