I got tickets for luna li through dice. On the day of the concert my friends and I realized it was 18+. I messaged the artist directly about this and she responded saying the listing was wrong! I already requested a refund and could not make it to the concert (3 hour drive). Not only did the customer service take 5 DAYS to get back to us, they said i could have made it since I texted the artist two hours before the concert, so no refund. Customer service is unhelpful. Use another ticket app.