If could give this app a negative star I would. Horrible at its best. Apparently runs off of Verizon only service, which I guess would be OK if Verizon was in your service area. Funny how the app will tell you everything about your car but will NOT remote start or remote lock/unlock due to "no service". Thankfully its free. Charging for this useless app after the first year is criminal. And no, Kia..I will not be contacting customer service. This cannpt be fixed while running Verizon only