STILL Terrible!!!!! They sent me an email to contact for help so I did... only to be told I need to get someone on chat, which by the way is IMPOSSIBLE to do if you have a life because the live chat person never shows up. I am paying for the "no ads" service and yet im getting ads. HUGE ADS that take up half my screen. Forget getting in touch with anyone...IMPOSSIBLE. HORRIBLE SERVICE. I would cancel if I didn't already have my phone number put on my marketing info. Dont use this bogus rip off.