I guess I am just old I have had trouble with the online app every since I downloaded it. I can't ever remember my password. I have to change it every time I use the app. Then they want to confirm my identity by a code. I can't get the code I have had three different people helping me. They were very friendly and tried their best I don't know what to do now I think I'm going to delete it. And try again. I think I want to go back to paper. I tired of messing with it. It not BOA fault it's mine