My daughter has been playing this game & I have invested over few hundred dollars in buying characters and other items for allowances. She was very happy with the game. We played every night as a routine father & daughter. Until recently she tried to play and had to start all over! I attempted to write emails to help only to get kickback automatic email saying go to support. Well I did & nothing. So I guess I'll write this in my review. DONT LET YOUR CHILD GET ATTACHED. Customer service sucks!!