Poor customer support. I had an issue regarding the time format on whatsapp web, which appeared after the latest update, when phone no longer needs to be connected to the internet in order to use whatsapp web. They did not have an answer for me and stated: "Hi, Thanks for your message. Unfortunately, this issue is out of the scope of support that WhatsApp can provide. If you have any other questions or concerns, please feel free to contact us. We'll be happy to help!" Strange, that support has their own product out of scope...