Help! Why won't the remote work on the app? 90% of the time there is no TV REMOTE button. I have lost my TV remote and spent the last 9 months not using my TV because of itI have Uninstalled the app and reinstalled it and then I did have the remote button. Then I went back later on and the remote button was gone. Uninstalled and re-installed again and still no remote button. It's not that I don't know how to use the device because I work with this stuff every day but I cannot figure this out.