Sorry folks but this app hasnt worked for YEARS!! I've NEVER been able to log in, even w previous employer. Website wasnt any better. I just updated in hopes they'd fixed it. It remembered my previous PWs during the reset, but then said I was not authorized to access it. BCBS should be ashamed of themselves. PR/ obviously trying to do damage control, says they're working on it. I can tell you it's been this way for years. If BCBS's IT can't get this app working, they need to fire them!!