You can't complain about anything to a real person who is actually able to help. The "support" function is a FAQ bot that does not solve anything. I had an order not delivered because the delivery person got lost, I texted him the address multiple times in app and directed him, but nothing helped... I then cancelled the order, or I think I did... The "support" is not user friendly and easy to navigate at all. But then got a enjoy your order, it has been delivered message, with nothing delivered