Update 3-29-22, Still no resolution to the issues I had with gameplay. 2 unanswered help tickets. Despite contacting customer service with the issues I was having and having them assist in recovery of items that were destroyed because of the server crashing, they instead choose not to respond. I have requested a full refund of all in game purchases because of this. I encourage everyone who has had the same issue to do the same. They know of the problem but will not fix it.