I can't describe how bad Airbnb customer service become! You pay millions to advertisement but can't hire a customer service to solve problems of the existing customers!!! Yes I am waiting for a response from customer service for a day. A day makes 24 hours my host doesn't answer a paid for a month and he doesn't open the door yes exactly I find nearest hotel and try to contact with Airbnb what a surprise also Airbnb doesn't answer. This app become joke don't look here !