During the pre-sale for Duran Duran, I constantly got a message that said I could not purchase tickets either on my phone, through their app, or from my desktop. Absolutely ridiculous. However, once the pre-sale was over, I was allowed to purchase tickets on my phone. So, I lost out on the great seats that I could have purchased during the pre-sale. I tried to call to see what was going on and was given a wait time of almost three hours.