2 years and still no refund for a carrier canceled flight, they state awaiting carrier however my partner had got hers one year ago same carrier. Contacted carrier they say all refunds have been issued. Lodging a complaint the airline advocacy ombudsman for this fraudulent behaviour (advertised guarantee has been breached) as they refuse to offer any form internal dispute resolution. it is a shame that this is what has to be done to get any real result or service however it is what it is.