Shortage of riders. Ordered delivery for supper and there was no rider to pick up the food. I waited over 3hrs before i contacted the restaurant and they told me food is ready but no rider to collect. Can't get a refund if i cancel the order. By the time the food gets delivered, probably unsafe to eat since its been ready awaiting collection for the past 3 to 4 hrs. You're better off using grab or foodpanda.