Edit: I've contacted your support with no response. I had this game connected through Google and Facebook. Got a new phone, backed everything up. All my games saved data and transferred no problem after logging in and connecting. Not this one. Had a lot of money and time invested in this. If you don't want to risk losing all progress, don't invest what you aren't willing to lose. My account should have been saved through both clouds like all my other games. It started me blank slate.