When I asked the customer service online chat many times now, every one of them has responded differently: 1. Keep it ASAP case 2. Follow up with fright 3. Keep updating now in the tracking system 4. You should check on the delivery time frame 5. The processing time between tracks should be 3-5 days 6. Taking precautions measures 7. Carrier is late All these reasons are unreasonable for my order to be processed for more than a week now.