Just like most of the users, "message organisation" feature has nvr worked for me. I tried resetting my device to no avail. As of 16th March 2022, I logged a complaint in the help & feedback section, after several failed talks with the manufacturer customer support but I have not got any reverts from any of the so-called-concerned-people. It has really become very frustrating now. I would really appreciate if you can have someone address this on a priority.