Laggy and crashes all the time! In game chat is important for coordinating with your alliance but it seems to work only about 1/4 of the time. Customer support is non-existent. Don't waste money on this game as you'll only end up disappointed. In response to contact in-game support, I have with extremely detailed information but they have been no help at all. They suggest checking wifi and reinstall. I let them know this doesn't fix it but that's the extent of their troubleshooting.