TERRIBLE APP, TERRIBLE SERVICE, ZERO CUSTOMER SERVICE AT ALL. WHAT'S THE PURPOSE OF AN APP IF I CAN'T MANAGE MY BOOKINGS IN IT AND CANCEL MY FLIGHTS WHEN I NEED TO? I HAVE AN EMERGENCY AND NO CUSTOMER REPRESENTATIVE IS EVER AVAILABLE, TRIED 17 TIMES AND GOT ONLY CONNECTED ONCE WHO DROPPED THE CHAT AFTER ONE MINUTE. AVA IS SO USELESS, THE CEO IS USELESS, BASICALLY NOTHING WORKS IN THIS APP AND AIRASIA SHOULD JUST BURN DOWN TO THE GROUND