I made an appointment to rent a car for Lyft. The rental company gave the car to someone with the same last name & they connected the rental with my account. I was unable to get assistance from Lyft & had to contact the rental company to resolve the issue. I never had the chance to rent a car & was charged for fees twice by Lyft & am waiting for them to refund the $ taken from account & for my deposit to be refunded as well. Horrible experience all around!