The automated system states my approximate wait time is "30 minutes. I was on hold 2 hours, 45 minutes and 24 seconds. No one ever picked up. The next day I called and chose to have the system hold my place in line and return my call. No one returned the call. Worse? BEFORE all of this someone was suppose to call me for an 11:30 a.m. appointment to help take pics. Appointment was scheduled. No one called. My account is paid in full. Guess I'll have to get my lawyer to get my money back!! DCHMc., Ph.D.