I've recently discovered that if you are a US customer, you cannot get US base customer service through T-Mobile. The Filipino call center repeatedly faked dropped my calls claiming they could not hear me. They also claimed that they could not transfer me to a US representative that they had no way of doing so. With that being said, every time I use the Filipino call center my account gets messed up. In fact, this is what this is review is about. Once again I am trying to fix my account.