After asking and emailing GMs for help with a Major Roadblock, I have been answered with insulting and unrelated answers to my MULTIPLE tickets (1 at a time) which are closed (in minutes) before I can reply to their request for more information. Recently there has been bans handed out for cheating yet on review of some accounts, it seems to look like they are using a modded app which fixes the broken RNG hero summons. Why ban if they fixed your game? Why run off players with bugs?