I've used the chat support, and I've done email support. This has got to be the worst customer service I've ever encountered. Impossible to update your residential address, and you wait over 3 months for a card, and still dont receive it. Then they ask you to pay money to reship the card you didnt get in the first place.. on top of that, everytime you talk to them you have to take a selfie holding a peice of paper.. what a joke