I've been trying to pay on my credit card bill for a couple of days now, I'm unable to access my account for some reason, the app keeps trying to make me put my user name in and password, when I've had my account set up for to use a "draw"pattern when i want to access my account, i only use the app, what ever the issue is has become inconvenient, I've had to change my password for no reason, I don't access my account with my username and password, come someone in charge fix this please