update: the app is on a constant decline. every update makes things worse. Just a heads up, if you report an app issue the customer service agent will reccomend their competitors or send you to plug share so it might be easier to just go to the other apps or stations from their competitors. The next time I travel I will be using a gas combustion vehicle so I won't be inconvenienced by this company again. They have poor customer service, poor charging stations and a poor app.