This product is the shittiest earbuds I have ever owned! I've had a few earbuds over the years, and these are the first ones where I need an app to connect to them AT ALL! All others have essentially been "plug & play". In addition to this, even though the earbuds are connected to my phone, the app itself doesn't seem to recognise this fact, and refuses to let me get past the "choose your device and go to bluetooth settings" part. The app seems to have not gottten the memo. Just horrible.