I've paid for the unlimited access yet when I sign in, still says basic epic membership. After 3 emails to their support email asking that they provide me with the subscription I've paid for, I've yet to hear or see that my account has been updated. Very disappointed and will be disputing the charge unless I get this fixed asap. 3/9/22 update: I submitted another request using the link provided. We shall see if my access gets fixed.