After 3 months of playing F2P. It is apparent it's Pay to win. Everything costs in the game. Switching gear, upgrading gear, game constantly freezes and they take your energy with no refund for that. Summoning is an absolute joke. Same toons over and over. If you want to seriously progress in this game you have to spend real money. Customer service is auto generated with there responses. Players beware. Was a good game for about the first month. Now it's not.