Update: Still didn't work. I was with Quickbook Customer Service representative for over 2 hours this morning. And they can't figure out what's the issue and they can't solve it. I can log into my account now, but I couldn't find my subscription under my account with the same email address which the Quickbook charges me, and I even have the receipt they sent over every month, but I just don't get the subscription under my account??? Quickbook doesn't even know where the subscription money went, so they can't refund to me. It is so confusing, I will continue make phone call until I get the refund. And I advise not to purchase through google store if you already have the account with quickbook before. It is better to log into the quickbook account and purchase from there. Terrible apps. I have the similar experience as some of the users below. I installed the app on my phone in Feb, and signed up for the subscription. However, I have not been able to use the apps since, and I have tried multiply times signing in from phone and desktop, and I failed every time. The website and app keeps asked me to subscribe, which I did since the beginning, and they have been successfully charged my suscipbtion every month for the last 2 months. And I have never been able to use it at once. I have pause the payment, and will ask refund for the subsciption I have never received.