I use the doorbell camera in my home and I pay the subscription fee. Recently, my doorbell camera was malfunctioning so I tried to contact support through the arlo app and the automated chat system told me that my account didn't entitle me to live support, and directed me to upgrade my plan. This is an awful business practice and I will not be buying anymore arlo cameras. We're currently. Looking into getting more cameras and I for sure will not be using arlo anymore.