Three times this company has left me stranded far from home. The scooter stopped 2x and was "no longer available due to low battery", I had gone 2 miles, and a 3rd ride lost proplsion and brakes all together. I was refunded all 3x but that's hardly help when left stranded several miles home. Not reliable. Mabe fine if you want to toodle (just don't go further than you're willing to walk back) but not a reliable transportation option. Also you cannot cancel your account.