This app's support system sucks and they make it impossible to talk to anyone who can actually help. I setup my venmo account and I don't do a thing on it. There is no money on it, no card, no bank attached. And the first time I try to use it and start to set that stuff up it tells me my account is frozen. After doing all the stuff they asked me to do to unfreeze it, I wait a week to get an automatic email telling that due to actions I have taken they have permanently deactivated the account!