Bad customer service. No I'm sorry terrible customer service. No I'm sorry you're talking to a robot there is no customer service. Do not use this service as your primary banking account. Because if you lose the card it takes 7 to 10 business days to get your new card. And in which time you will not be able to move any of your money around unless you have another bank account. And if you want to expedite your card if 3 to 5 business days it cost you $20. I'm going back to put my money in a bank.