I have a very bad experience with Makemytrip recently. They have not refunded the money because of flight cancelation. In their app, it is showing refund initiated since 27th Feb,2022. But still not credited to the source account. From 27th Feb to till now , almost called their customer support team atleast 20 times, every time new support executive comes and I need to explain the whole story of refund. They create a ticket and assure that within 24 hrs it will be credited. But no hope.