I was forced to download this app to enable me to check on the progress of an order I had made. I wouldn't have downloaded it otherwise and when my item arrives it will be deleted immediately. Update: It doesn't give this workaround anywhere on your site. As for contacting cust serv see the other reviews as to how easy that is! I buy online often & this was by far the worst experience Ive had in a long time. The items were delayed, sub standard & not even that cheap! 0 stars AVOID THIS VENDOR