I was required to pay to file my state taxes this year, which I've never had to do for the past 9 years. Also, I received an email receipt of my "order" which included that charge and a charge for doing more complicated taxes. But, when I checked my account, I learned I was also being charged for paying for those services with my refund. I did not authorize that charge and Customer service and management was no help in getting my money back. Will not be using them again!