Very disappointed with turbo tax this year, it was a lot stress do asking an expert to do my tax due to some difficult situation on my tax. It took more than week to have response from one. Then I had 3 assigned to me and none answerto me. I requested cancel full service more than 5 times with no response from them for more than 7 day,highly stressful. I had to open a different account to finish my own tax. I only keep doing turbo because I been working with for 10 years. Man it was crazy hard.