Edit 2 months later, no help. I found the help page & attempted a dozen times to submit a ticket & that failed every time. Ive posted in their community. nobody monitors that it seems. I'm back to say being locked out here led me to baseball game called perfect game or such. It's a huge improvement over this game if you enjoy more detail and control. It's complicated, I'm easing in slowly, figuring out the timing to hit. It's a blast choosing the pitch and controlling where it goes, etc.