Horrible att is a shady company and this app makes it even more possible for real att personnel to be elusive, whilst giving the the customer in need of actual help nothing but pointless run around od departments that can't help or not the right one and not even real people just A.I. I wish I never fell for the fraudulent trade in deal because att won't pay my phone installment as part of deal again. How many times must I prove my device qualified and verified. You need to pay what you owe ATT