Having customers say their order hasn't been delivered, stores discontinue some brands and the app doesn't recognize so it effects your batch pay/tip. The customer service from Instacart has not been good for any fraud reports, they just take your money no questions asked! Being invited for chats with the instacare only for them to be canceled by end of the hour I had scheduled for. Many phone issues with freezing. An on time full order doesn't guarantee a good rating either :/ sorry!