Should be able to get refund if order is wrong and can prove it. Spent $40 on order that was late and incorrect. Rep in chat ended chat prematurely then called and said would get full refund. Next day check no credit. I follow up not only can they not honor the request which is ridiculous but they have no record of the call (btw I offered a screenshot of the INCOMING call from the corporate number). So called a liar and didn't care that I would no longer use services. Complete joke.