I trusted this app, but every time there is an issue, it becomes a nightmare to solve it. The app is designed not to help the customer in case there is an issue. The only contact is through messaging. The reaction time is terrible! They have one of the worst customer services available! It is outrageous not to be able to complain and to solve the problems one encounters with the service. I have deleted the Bolt Food app because of this reason, today I stop using Bolt all together! Junk!