Expedia used to be my go to for finding flights. I recently needed to change dates of a flight I had made. I canceled the trip and tried to rebook. They used to let you rebook your own flight with flight credit, now you have to speak to an agent. This is a hassle because sometimes you don't know what works for you and its easier to navigate through the system yourself. Well...they took that away. So my experience with the agent was horrible.