Absolutely horrendous! I made two purchases and returns to Neeman Marcus, who messed up and doibled my refund, and because of Neeman's mistake; my Venmo account was frozen with $108 in it. I tried every avenue with them to get the account unfrozen. I spoke to the Custer chat which said I would be contacted within 4-5 business days, which was in of itself a weird amount of time, but it wasn't until 7 business days later I received an email stating my account was deactivated permanently. They said it was because I violated their policies even though I personally did NOTHING wrong I only used their card to make a purchase and then return. Oh, by the way, THE $108 IS FROZEN FOR UP TO 180 DAYS!!!! Criminal! Honestly criminals they are!!