I've been playing this game for over a year and there's always a issue with the customer service (or I should say the lack of). Even WHEN you do get ahold of someone. It's like pulling out your eye teeth to get them to understand what you're saying. Do these people have an education above the 2nd grade? Matter a fact, I've known a few 1st graders smarter than these people! I've left around 6 different issues in the last month and haven't received one response yet!