Shady, dishonest thieves. They require banking information over email to quit having $1/month stolen from you, even after you've authenticated yourself and even though they tell you not to. After asking me for banking information, I pointed out their own text from their intentionally difficult cancelation process: "P.S. Please do not send sensitive information including your password, SSN or banking information over email. Email is not a secure way of transmitting sensitive information."