In the 2 years I've had the ENVEL account and app it's been fairly smooth. Not 100% perfect but good enough. If I ever had a problem I would just troubleshoot (uninstall, reinstall, power on/off) you get the idea. Always cleared up any issues. Yesterday that ended. I was having problems with an update. So I powered off then on. Same issue. Won't update. Uninstall then reinstall. Now I can't even redownload the app. WHATUPWITHDAT!