Nothing less than a SCAM! I had sold a phone in mint condition earlier and they managed to pick random issues, and paid Rs 2-3K less. I tried catching them by selling a brand new smartwatch. The executive tried his all to pin point something but couldn't, he called Vivek Kumar in their sales team, spoke something, and then said there is a scratch on the watch. I then said it's a new watch and took their details. THIS HAS TO STOP! DON'T FALL FOR IT!