Unacceptable protection of the users of the platform! I used the platform to book a room for my trip in Egypt, and I had an awful experience. The hotel canceled my stay in order not to receive a bad review and I contacted the customer service in order to solve that. I've also seen that the hotel has 2 different entries, and I told that to the customer support, but they refused to help me and they insisted to assume that the hotel was telling the truth about my stay! So overall, even if the platform is good if you're lucky, if you're in need of the Customer Support, I'm already feeling bad for you. Hope for the platform to revise some of their customer support policies, because this is truly unacceptable!! UPDATE: After the reply of the customer support that you can see below, I've spent some time looking for a number to call the customer service, and it seems that there is no phone contact details.. Worst reply ever to an unsatisfied customer.. Still one of the worst customer service that I've ever seen in a big platform like this one!