software that analyzes customer reviews excludes true reviews, hurting companies that rely on it to get more customers. this seems to me a purposeful practice for companies to pay more for the advertising service. I pay dearly to advertise on yelp and have 10+ revisions deleted by his software. I'm outraged by Yelp's service. I don't recommend it to anyone and I intend to delete my carastro. Yelp thanks for messing up my business.