1.Voucher on live is hidden like gold, sometimes not released on time 2.Customer service is extremely bad, going around but no straight answer. People I know said they're told to go to other app by CS 3.Game winner can be arranged 4.No responsibility over game reward (near date, old product...) 5.They WILL cancel customer but no improving their system and manage their shops & they have no clear public policy about that so they do as they please 6.False data. Only collect data when customer happy