Customer service is a joke. They blame your internet, and or phone, if you have an issue in their game. Instead of fixing things that matter in game, they would rather put out buggy outfits and other things that don't work for money to line their pockets. When using manual save, they require you to have the game open ten minutes for a MANUAL SAVE to work. The game is just bugs, losing money and energy, and customer service blaming you. Don't waste a dime, or any time. It's not worth it.