The general concept of having an app is to be able to open and play it. You can't open and play Dragonvale because it crashes. You reach out to Support & they tell you they can't disclose their internal processes. They don't care that we're losing out on bonuses or losing sign in streaks. They reply to these reviews to make themselves look good. Yet here we are, still with the same issue. Their replies in actual emails is an absolute joke & never match the responses on reviews.