I have been unable to share videos through direct message for about 4 weeks. I can only share them through other social media accounts like Facebook and Instagram. I contacted support and didn't get a response so I contacted them again and this time received a response that new safety features limits this to those 16+ and thank you for understanding. I'm in my 30s so this should not apply to me. For 3 weeks I've reached out to support and only received the one response.