Firstly this games developers use a deceptive practice of advertising this game on face book as puzzle game. Once you play the free puzzles you're redirected to the game which start off as being free. After a few levels you realize that you have to pay for almost everything to advance. Todate i have seen some spend thousands of dollars a day to buy new castles or armor which are not available if you do not coin. As for their customer service its the worst i have ever seen. Lots of glitches