I used it once and didn't like it so I emailed customer service to cancel the trial (which is ridiculous) as directed. A month later I found a charge for a year subscription on my credit card. Their customer service hadn't bothered to deal with the email until after my trial ended! More back and forth with customer service was a waste of time and now I am left with trying to get the charges reversed on my credit card. I now see from the reviews this is a common issue. Super shady.