If I could leave 0 stars I would, all I can say is that they are thieves, 2 years ago I bought a plane ticket to see my dad, I was a kid in highschool, so any money I had, I worked hard for. Something came up and i refunded the payment, American Airlines said that they refunded it, but it was not in my PayPal or my Bank. $500 down the drain, PayPal said they couldn't help me. When it was their app that made this happen, delete y'alls accounts before it's too late. I hope someone sues.