I used to love Shein, however some of the changes made are ridiculous. The fact that you can't contact customer service anymore is sad. The fact that I have to wait 4 days, maybe longer because I'm still waiting, for a simple exchange to take place is crazy. I. Not impressed. I am also not sure why you do the free trial offer, when does anyone actually win a free trial??? Lastly the live videos why do they only have to be on Sundays, not everyone is available to do them just on Sunday.