Have had a family tree for years now, after not receiving my DNA results and subscriptions taken out of my account when asked not to auto renew I pulled back from using the site. I log in and my whole family tree is gone, I am also associated with other family trees. Everything is gone and I have contacted them repeatedly, now this. So much work has been done to fill in my tree & has been expensive. The money has out weighed the family i have found. Its a great tool but no customer service. Very disappointed. Have now contacted the bank to dispute the transactions from my account for an account i no longer have access to - even though this transaction is for a subscription that is STILL active. Not cool! They cant even resend a DNA test that my grandmother bought through their site for a gift... an avid user. When i could access my account I could see the process of the DNA results - they had received them. Be careful!