I love this game, but there was an error in buying gems. I spent $30 dollars to support their game and contacting customer support has been a hassle. My account was charged, but I only get error messages in the shop even if Im just browsing now. I did not get the gems. I've tried for days for a solution but frankly, I feel they are losing the heart of the cards. Great game, and I love Yugioh. But that was pretty much stealing.