So I've used this for a year. Officially cancelling the service. Support takes forever to respond. I deleted my info and then when trying to retrieve the subscription, I'm stuck in a loop where the app says u r subscribed(which I am cancelling now) but couldn't get into the workouts again. Don't waste ur money here. After a year of usage, still no offline mode, no other significant customer experience improvements whatsoever, stuck at loading at times where you have to press next thrice.