Terrible customer service. I called and a rude Slavic sounding arrogant woman answered. I asked what is the check baggage policy she told me to call the airline. I paid skiplagged not the airline. Was this an unreasonable question? I was left on the line waiting for the supervisor. She made no effort to help me. Wouldnt good customer service have called the airline for me or done something? Nothing. Bon Voyage Skiplagged.