WHEN it works completely it's great but for 3 days now no video, only audio. I updated the app, closed all apps then shutdown my phone hoping that would help but alas, nothing helped. I can view all other app videos w/o issues so it's not on my end!! Just stinks bc am living in an 8x12 shed while building my house & have to watch movies on YouTube & pay for them instead of watching for free with my prime membership. I won't be renewing bc this is NOT the 1st time this has happened!