I'm absolutely in the process now of canceling this terrible service. What a terrible experience. If you have meds you absolutely need do not use this service. The primary doctor puts the order in then it takes 5-7 days for express scripts just to process then once its mailed it's another 5-7 days not counting holidays and weekends mind you so by this time you've been without meds for days. It was an absolute nightmare working with these people. They are without concern for patients at all.