Usually bad but today has been the worst of all. Over an hour I waited for food while I'm sick. I had to contact support to get a refund and have a long conversation about their appalling service. The food is overpriced and always cold and soggy when it gets here. I wouldn't recommend this service to my worst enemy. After I'm sure I got a full refund I'm removing this app. Customer service is key and they actually wanted me to eat something after its been laying there for over an hour!