Contatcted the 'tech support' link, on hold for 10 mins, another 20 mins of the guy clearly trying to google what to do (all things I had already tried), then he puts me on mute for another 3 mins and just hangs up. Worst experience ever. Finally tried another user's suggestion changed battery usage in app to: use in background. Finally relief!! No thanks to MLB. Im rating them 1 star for the next week for their service