I lost access When I accidentally logged out. As a result the support team were unable to log me back even. Numerous email chat conversation proved fruitless. I had the correct password and email account but still was unable to be given access by the support team. Didn't stop them reminding me I had 100 gold bars! I eventually was able to access my old account but lost all the lives and bonuses I had gained over the previous 3 years😭😡😰🤬 not a good support team.