Worst customer service ever! While chatting with them about their offer for crystal compensation,, i asked them to escalate my request to a higher authority they disconnected me forcing me to open a new request. I am a vip 10 and have issues with rewards playing cpvp. There doesn't seem to be anyone available to fix it or even respond to my inquiry. Besides the programming updates to "fix bugs" that cause other bugs, they don't seem to care about getting back to anyone in a timely manner. FFS