Customer service is a joke. Went to pay them to do my taxes took over 3 weeks had to tell the tax lady if it wasn't done soon I'm going to h and r block. She cancelled my taxes called customer service they offered the same service for free I told them no. If I worked at pizza hut and told a customer to go f them selves I'd be fired. So should she, they permanently lost my service. I'll never use these guys again I payed 400 dollars extra for same day service and tax audit garrenteed.