When it comes to the T-Mobile app and TMobile as a company I'm very disappointed. I'm not going to wait till I totally leave the company as my mobile carrier to say how I feel. Hardly ever can I access the mobile app to check my account & website. Reps can never tell me why. I pay my bill and it never reflects on the bill. I call at least twice a month and every rep says something different. I'm over this fraudulent company