Dang! We couldn't connect to crunchyroll. Sadly because of this message showing up for almost a month and still without being able to load the episodes even after going through all the troubleshooting, I've considered on cancelling my yearly subscription as this item can't even load a single episode of any of the series I've been trying to watch. And just to clarify, no there's no issue with the phone and both the phone and app are updated.