Poor customer service and misleading incentives. Customer service rep makes a "decision" and closes case. Can't defend your alliance members bases. No rally/armada function to defeat/defend against stronger enemies. Update Plus side if you just want to level up. It is doable as they give ample free shields and the ability to get longer duration shields as well as speed ups. Updates making playability better. Good way to fill time if bored. From 1* to 3* update to 1* customer service worse!! #AI