This review is about an order for a keytag. I ordered in the morning, went to pick up around 3pm. So I guess they just assumed that because I hadn't pickup up immediately that they could just sell the keytag I already bought to someone else and literally laughed to each other as I stood there. I emailed Wendy's and wanted a refund, haven't received a reply for a few days. Update: Never received a reply back. Poor customer service, seems like it is a top down issue.