I've had multiple negative experiences with the service which led me to give this app a 2 star. #1 if you can't provide a service correctly, don't offer it. Last time I used the pickup option on the app, the team let me wait outside for over half an hour to later tell me that they weren't doing anymore pickups and that I had to pickup the next day. That was very frustrating. Also, the scan and go option in short sucks. That needs some major upgrades. I've also had trouble checking out few times.