My order was wrong in multiple ways. I made a customer support ticket about one of my items missing before I realized my other order was incorrect. I put in another ticket and the support person did not read my request I suppose because he completely ignored that I put a problem with a different part of the order and said my money was being refunded for the first ticket I put in. Then I asked if he knew about my other issues with the order and the message I received just stated the same as first