I've been getting an error message for over a month. The app appears to be incompatible with Google pixel phones (I'm using a pixel 4 so not otherwise unsupported). I spent 30mins on a chat jumping through hoops and then was terminated without a reference number with only a vague promise of someone emailing me... No compensation for not being able to use my account on my primary device and no timeline on when this might be addressed. It's a shame because it's one of the better subscription apps