Let's see where do I begin since the Sprint T-Mobile merger still messing up our lives. And level one customer service not knowing anything besides wasting 16 mins and then they repeat what you say then messing up. And the hold music sounds like sound bit in a tornado It hurts your ears cuz it's still tied in a T-Mobile, Metro or Sprint who knows. It would be easier just to do smoke signals I probably get a better reply annswer quicker.