For 2+ years and I have played this game every day. And then my data disappeared. I didnt switch devices, uninstall, or clear any cache. It just crashed one day and reopened at level 1. I emailed support a month ago and still have not received a response. After such a significant amount of time, I cant justify restarting. Bugs happen, thats not the issue. It's being ignored after putting much time (and money) into their product. I cant recommend this app if this is how you treat your community.