Customer service refused to give me info about property I booked I only ask if if the property was for quarantined people only or could anyone stay there. I already had $ taken out of my account but couldn't get the answer to my question before my wife flew into that city and took taxi to hotel And they told me no supervisor available was on hold several times waiting on them to locate any management after 45 minutes I was soooo mad hung up Never ever will I use or recommend Agoda Furious***