My first order on etsy I received what I ordered but not to my expectation, it was much smaller and quality was worse, I messaged the seller tried to sort out a refund so I can send the item back but the seller responded once in the 48 hrs towards the end and now haven't heard a word since. Tried to open a case but.it won't let me add a photo so when I tried to phone or message customer support its sending me to the sellers page. My Very FIRST order with etsy and believe me it will be my LAST.