The last airline from 3 stops on my trip to venezuela was changed by the airline (which AFFECTED the whole TRIP...And this App give you the choice to pick from 3 types of REFUND...Refund with kiwi Voucher credit, Refund in 3 months (with no extra fee) and Refund paying 21.04 if you wanted faster (meaning 6 weeks). We as Customers we MUST ASK FOR RESPECT ON THIS MATTER. AGENCIES AND AIRLINES DO WHATEVER THEY WANT WITH US. SO? I WILL TAKE THIS TO THE CONGRESS IF NECESSARY, NOW WAITING FOR NYS.