I like the idea of this app to be able to assist people but the first call I got, the man showed me a package and asked me to tell him what it said and the picture froze in a way that I couldn't see to read it to him. I was able to use my phone still I just couldn't see what he was showing me within the app; I felt terrible that I couldn't assist him. Then the app asked me to review the experience and wouldn't even let me click to review it. I don't think this app works as well as it should.