I was blocked from being able to use my Play points due to some sort of verification of identity which I had in multiple times on top of multiple times already had sent my picture of my ID and my bank cards or credit cards at all of them that had used ever used and they still would not approve it so it was a waste of time and pointless and then when I try to cancel that account which I did and try to open an account with my other email it wouldn't let me anymore it's the worst app no one helps u