My boarding passes never ever load, so what's the point of the app if I have to print off my boarding pass anyway?! The check in process is a little bit confusing too, i.e. you never know if you're fully checked in because they keep offering you to buy extras after that process and you come back to the same page you started on. This is actually the worst airline app I've been using in quite a while - big turn off. I much prefer BA, KLM, and even easyJet is better with their app.