Update. No help at all... as a member no packages are on time. $15 a month isnt all that. I can't get a refund cause I don't have the package that they sent to the wrong address. No way in contacting customer support. I ordered airpods pros. They ended up missing/lost in transit. I got them replaced. But I ended up getting used airpods pro! I ordered another product and the delivery person gave it to it wrong person. Don't become a member cause no benefits and orders are always late and wrong!