Edit: what a joke this company is. They told me they would solve my issue. It's been a week now and the only reply I have gotten is an automated one telling me to go to in-game chat!!!!! They closed my case and didn't even try to contact me! The developer of this game angers me. No email to contact support. I have an account I've spent a lot of money on and I can get it to load up. It loads someone else's account, the game locks, and I can't use chat. I'm going to actively avoid their games.