HORRIBLE MONEY PIT. One of the worst. Your packages mean nothing except to make you want to spend more and use what you got.The fact i put a lot of money in this game and that I cannot access my city due to a glitch is disturbing,and their service is not at all to the level of money they make,no phone.As i lost my city due to binding glitches, they were incapable of helping me..even after emails. They do not let you give your city away and that too is absurd after the money spent! Zero star!