Charmers been fine in the past but now when I need them I can't get them to come to my aid I need a new passcode so I can get into my account I've been waiting 3 days now Charlie's been tell tell me that send them this and send them this information send this information send them all this information but I still can't get into my account and there's no code sent to me yet I don't know what to do and I need some help Can someone help me the support team can't