Bought the orbi router system. Paid for a year of upgraded parental controls. Last few weeks I noticed the parental controls weren't working so I Uninstaller and then reinstalled. When I went to log in it said I made a new account and none of my 26 devices show up at all. Now I can't use what I paid for. I still have 5 months left of my prepaid upgrade membership that are useless. I'm now finding out my router isn't covered anymore. We had no warning at all. Time for a class action lawsuit.