I used to love this company. I have 6 cameras, a watch, and a scale because I loved wyze products that much. Now they want to charge customers to view 12 sec videos and cloud service. I see a lot of people have this complaint, and wyzes response is ridiculous. They either tell you they warned customers about change or tell you to go to support. What's the point of support? Are they gonna give my videos for free when I tell them I'm shopping for other cameras? I don't think so. What a joke.