Lyft is great for getting cheap rides when Uber lets you down. Saved me a few times from being late to class. So why 1 star? The lack of available customer support. There is no way to call, email, or even chat with them about issues not covered in their basic and limited faq. Some issues need immediate results. I have a pending transaction on my bank from lyft for a charge not on my account meaning I can't use the dispute feature on their site/app. Guess I'm stuck with Uber.