There is no way to contact customer support on the app. It just leaves you the ability to go through a survey that solves nothing. If you go to the app to solve your issue, you can live chat them on an icon that is no where to be found on the website (they say it's located in the right hand corner but is not). I never received my tracking information for my order and just had to sit and blindly wait for it to arrive, which ruined my plans for the day.