I have been a host for a while now with 5stars. Recently I contacted the customer support because I had to replace the headlight. Turo unlisted my vehicle and has taken very long time to repost because they don't trust me that I fixed the headlight, they keep asking for a receipt. It is not possible to get a hold of someone over the phone regarding car reposting, only by email. Now that they are more popular their service dropped dramatically.