Bought an item on this app and the parcel had not even left the country of origin when we had recieved a notification stating it was being sent back to sender. Why are we not being refunded? If you can clearly see this information on your system then we shouldn't have to wait for a tracking number to be generated for the return, when we ourselves have not sent this package back. If an item is being sent back then that is for the seller and yourselves to sort out, not the buyer.