The app is terribly confusing and does not function properly. We registered for a lightning lane on thunder mountain in the afternoon but found out after that the ride was out of service for the day, then tried to cancel it through the app but couldn't, the app never gave us the option. So, we reached out to the chat service for help but they didn't respond until 10 hours later... Needless to say it was way too late at that point. A day of paying extra for genie+ wasted.