I couldn't even make it past the character creation, not in a the game didn't work way, I was VERY disappointed that all the characters are gender locked, and the Mage class looks like a child. I get it's in the Lolita style, but I'd prefer the choice of playing with that character style. Adding customizations is a good way to generate income as a long as you're balancing the free to play or grind ability, with paid features. Paying means they don't have time to grind usually.