Horrible!! I will never use this app again. I had a bad experience with the oyo hotel in San Antonio!! There was a toilet behind bars right by the lobby. The lobby also had bars. This app miss respresented this hotel. The hotel had a very difficult time locating my reservation and their service was awful. They hung up on me and it took an hour to resolve. I ended up paying double because I was stranded with my one year old. I will not trust my family vacation with booking again.