First off I am a new customer with Fifth Third. And my experience so far has not been the best. I've had 2 issues already. The first one is when I wasn't given no notification to change my password and was locked out of my own account. I had to wait to call customer twice to get help. Second issue is that every time I try to check my credit card balance in the app there is always a pop up window that appears and tell me there is a transactional error. This needs to really be fixed. I'm not happy