When I was able to use it, it was simple to use. Unfortunately they have poor customer support. All you can do is email or tweet at them and "hope" you get a reply. In 3 days I have not recieved one yet. I had an account breach and lost access to my account. All I got was "RAWH! Your email address or password was changed." I hit forgot password, enter my email and get a response it doesn't recognize the email address they sent my account change warning too. Time to check out other VPNs.