This game was originally great. In the last few years, it just seems like they are milking the player base. There are several threads in the GoW forum that show memos from corporate to employees on how the company incentivizes the employees to focus more on extracting revenue from players rather than customer service, quality control, or consistancy. Their reps make fraudulent/misleading statements. They say a troop is in a certain type of chest but don't mention they have near 0% drop rate.