Me and my family always get frequent problems with out internet just shutting off and a lot of people besides us have this issue. You cant even talk with a real human being to get help with this problem and all the bot says is to just restart the motem which never works. This has happened multiple times over the years we have had this and not once have we seen an improvement. I would really like for some sort of response that xfinity is trying to work on this problem but so far nothing.