Avoid this scam. It's a way to eventually cut you off your crypto. I have the seed backup file. I can log into the coinbase app. I have a real identity and all my transactions are transparent. I just forgot the password to the encrypted backup seed file that I have stored in my Google drive. Coinbase says, I cannot restore my access to the account = I lose access to my crypto in the wallet. Interesting that they tricked me to sign out of the wallet app in the 1st place. Total scam