I had to factory reset my phone reinstalled Alice's Mergeland and I lost everything, all three islands that I've had to purchase as well as went back to Lv13 when I was at level 14 and almost to 15. I've contacted the developer three times and have not heard back I'm really upset that I am out all that money that I spent for the game for the different in-app purchases and everything's lost. PLEASE FIX!!!