I've never had a harder time getting a subscription working! I bought the ulimate pass and nothing is working and customer service can't help it. I spent $15 on the pass and another $15 on a game that I can't even play. They refuse to give me a refund. Getting in contact with customer service was extremely difficult and the operators didn't even know how to fix or address my problem. I heard alot of bad things about x box...should have listen. Trash company, they don't care about their customers