As much as I love the shows, I have had a work order open since February 25th because I am getting the black screen when I try to load the app on my Samsung TV. I have done everything suggested online and it still doesn't work. The tech support told me my issue is set to the highest priority but I am starting to really doubt that. I doubt I am getting any kind of refund for the lost access time. And a 40 minute hold time when you call is by far the longest I have ever waited on hold.