Staff blatantly using wrong clause in small print to deny refund under buyer protection. Then went on to provided one wrong url link as evidence, and a second url link that led to 404 page. Falsely stated clause in small print. Once error was pointed out didn't accept fault. Continued to falsely stated a different clause that does not apply to case. Failed to check and confirm evidence provided to show the clause does not apply. Scaming and defrauding buyers out of legitimate refund.