You don't get paid for the time and distance it takes to make your pickups. And when you start getting more requests for rides or deliveries with longer unpaid portions of your commute, you end up losing money and costing yourself more wasted time, effort, and piling on the extra wear and tear on your vehicle. Tried explaining this to Uber, but they did not, and do not, care. You will get the run-around, taking anything up with Driver Support. I guess that's what happens when you outsource.