Eden has just concluded. Some players did not receive their rewards. They said my rewards were sent via mail. I have submitted my claim again with screenshots to prove my point. Still it goes unresolved. When i was an leveling up my main acct. I decided to buy the resource packages offered in the imperium vault for wood, marble, and iron. I accidently purchased the gems instead of iron. Their rules say an even exchange is possible between packages. They still did not honor their own policy.