Adding contact list doesn't work - trying to resell my ticket. SOLUTION: Use the share link in top right corner, send to other party. They have to accept, then you can transfer tickets to your "friend". Horrifically confusing UI, and customer support didn't give me this solution over email, despite my asking. Pros: customer service very quick to respond Cons: admin commenting on all these reviews should try posting the solution above, instead of generic "email us" Sorry, max 2 stars.