Ash in customer service chat was very good. Hannah below in review nailed my exact experience. I tried to change my password after not being able to log in and it immediately went to a special ad screen. I have ordered 47 shipments for 4 servings x 6 meals. Do the math.... I cancelled. Its a damn shame as I thought they were the best in the biz. Received 1 of 2 boxes of an order I didnt order. I couldnt save what I wanted originally. Very sad!