This is about the app and AT&Ts web page. They both suck. It's almost as if it was designed to make it difficult to get support. If that's not the case, they were designed by morons. The service is absurdly overpriced for what you get (twice as much as the same sucky service on T-Mobile). I have a small business wireless account. The bulk-produced, piece of junk Samsung S20 FE5G, certainly the worst Samsung phone I have ever had, is an impediment to my business and today I spent 2 hours trying to get support, simply to find out whether I can get another phone or when my contract is up so I can dump AT&T. I watched the web page load and reload for 10 minutes while I was trying to get to the chat, then the app crashed several times. Thanks, AT&T!