Customer service is useless when there is a problem, it's always just generic responses they are told to give and provide no actual assistance and most certainly don't give you the refund they claim you will receive. Like most of these apps this is one is certainly a scam. A company that can't even keep true to their own offers is not worth bothering with. It's bad enough they only offer you pennies but then won't even give the ones they promise. Buyer beware!!