Support is so lazy they would rather let a 40 active player guild rot than do anything other than quote the faq. Because the guild leader went absent and the officer is absent it's just too bad so sad. Can't flip the replace him switch. Won't do anything, won't even try to see if anything can be done. Players can be banned. They can move to other guilds. Your lost account can be overwritten onto another to recover but they can't do anything here about this. More like won't do anything.