At some point an update happened which made the app incompatible with my phone. I relied on the app to store my PIN number and now, without warning, I have been completely denied any access to it and now have no way of viewing what my PIN is. A piece of paper with four numbers written down seems to have far more utility than Edit: To the customer service person who replied to me, you can't use the website to look up your PIN number, if I could I would never have installed the app in the first place.