I've purchased 4 Amazon tablets among many other Amazon devices without any problems. I've spent pretty close to a million dollars on there over 2 decades, including the subscriptions I had through them. I bought my gs a fire tablet for Christmas back in October. He didn't open it until the beginning of January. With case & screen protector the screen broke when he dropped it while walking. They refused to replace it or refund it although he has only used it for 2 months. I canceled EVERYTHING!