2hrs on hold . Only have text access. If you can get past their AI ..... Then sent back to hold. Home Depot 39min. To buy and have delivered new dryer. Seriously, upscaled a $100.00 to be done. Their delivery is non-existent in rural NM. (Lowe's is in their name. About as low as you can go in customer service. ) They offer it, then check out sorry. Funny how Higher prices don't seem to have this issue. AVOID.