Groupons customer service team can eat a barrel of dicks. They are rude, condescending and actually see nothing wrong with it or keeping your money for a product and/or service not received. Then the blame is put on a "third merchant" who has no phone number and does not reply to emails. Once that is of no help the operators start telling you that they feel horrible and they will try to resolve it. Basically lie after lie until you give up. I didn't give up, but I dont have time to chase them.