HORRIBLE CUSTOMER SERVICE.........Save yourself time and go to cashapp. Venmo customer service is nonexistent beyond canned automated responses via email. My account is a new UNUSED account that they froze nearly 7 days ago and thus far have not corrected. I have submitted the information that their bot/email requested and still nothing. The account is frozen and to add insult to injury the Venmo software will NOT NOT NOT allow you to delete the account without "talking" to unresponsive fictional customer support. Avoid these clowns.