I hate the fact that I have to use a robot to pay my bill. It's the most annoying thing from a provider. Also, I moved back In May and my old address pops up whenever I use the chat. I asked customers service chat why my old address is still an option even though I transferred services. Instead of being able to take my old address out of the system, they send me instructions in an email to do what I already did. The app and customer service is useless.