They charged $10 to load into your wallet. If you have issues, it's non-refundable! Not worth the hassle! Found a vehicle, started the ride but kept loading in the app. I tried to end it but I couldn't because the vehicle was in a red zone. I had to push the vehicle in a red zone to end the ride (while its alarm was going off because i was pushing it). I was never able to use another vehicle because they were all out of service. I had to go with the good ol reliable Razor!