I booked a hotel in St. Louis for 2 nights and received confirmation emails and my card was charged. I get to the hotel tonight and no record of any reservation. Beware, I had to frantically try to chat with support and all they gave me was we will call the hotel to confirm no cancelation penalty. Ummm, orbitz didn't even book it with the hotel,so how does that work? Make sure to call the hotel ahead of time before you arrive! I had to pay walk in rate at $50 more per night. Never again!