Contacted Deliveroo for a refund of a wrong order. First I got an email saying that I would get a full refund, part credit back and part money back. However this was a lie and I lost the €15 credit. Deliveroo said it's because I had technically already ordered and the system doesn't allow for it to be reused. The €15 starting credit was heavily advertised and made me use the service, so I am really disappointed this is my first experience.