Used to be a good app, but now it's the worst. I booked a refundable ticket but have to cancel it 2 days before the journey. Applied for refund but then it said my application is declined and the form is closed. I emailed the customer service because I really need the money back since I'm a student but they just replied to me using the same bot reply. I really hope Redbus Customer Service team can do something regarding this matter, thank you.