I have been a loyal player for 6 years. I have spent money and my valuable time on this game. On Feb. 16, 2022 at 1 pm MST my profile was lost. I emailed support and received the generic response and then 24 hours later a response...with no assistance and then communication stopped. After 3 weeks profile restored but now Zynga will not compensate me for the rewards I earned before my profile was lost nor will they compensate me for the season I lost due to their own issues not mine. Ripped off