No direct contact to customer service. Once a shipping option is selected by the buyer and if you change your mind or cannot use that option and send another way, there's no way of updating the sale and you send your item and the buyer gets a full refund so you're out of pocket like I am now! Buyer gets free stuff. If you're late sending, a refund is given. A user had this happen when I bought something. I knew it was going to be late. No issues. Jeans / trousers sizes are pathetic.