Ordered a meal from a takeaway restaurant on New Years Eve, still waiting for it in March. Two times I contacted Just Eat customer services and on both occasions they swore that a refund is on it's way, which it definitely wasn't and isn't. Very disappointing as I use Just Eat a lot, the only way to avoid this is to pay in cash upon delivery but if you ain't got any cash and pay online, then it may be a bit of a risk if the food doesn't arrive. Other than that it's a good app, easy to use etc.