I have just spent over two hours trying to get a simple question answered. I found the phone number and chat remarkably unhelpful. They need a number I can't find and they won't talk to me at all without the number. I guess they make all this take a ridiculous amount of time so you'll spend more money on their immediate help service - which I could see doing if I was under pressure to get the meeting going immediately. I just had a simple tech question and feel dupped. Goodbye zoom.