I got a fake update yesterday and it booted me back down to Level 1. I cant even connect it to Facebook to get back to the high level I was on. I sent multiple messages to Support and they never fixed it nor attempted to reach out to me after all the money I spent in this game. My previous support id was PYEWXD and that even changed. Very sad! It was my favorite game until now. I am still not able to get connected properly