***** AVOID ***** 1st & last attempt to s Booked & PAID via 3rd party site but folllow up w/front desk less than pleasant; told us payment didn't go through. The customer service rep for the website we used to book said payment was all set/issue was other end. Sonder said a) we still needed to pay/issue wasn't their end & b) 3 HOURS to resolve or lose reservation. Sonder - awful customer service; no alternatives - wouldn't even provide/transfer me to higher office. 0/5 - AVOID