I had spent over $10k with them in a summer. One of the places I booked was a complete scam - there were people in the house, they claimed it had never been listed, etc... I ended up spending an extra $1000 to find a solution with zero notice. Airbnb gave me a coupon, but it's just loaded with problems. It expired within a month, I had to spend $3k to even use it, etc. Abysmal service, they clearly don't care. I'll be using alternatives moving forward. (ex: FurnishedFinder, VRBO, etc).