Well, I enjoyed playing this game last year before my health issues. I stopped playing for a year (literally). I re-downloaded the app, was able to play three games (two of which were ended early due to "lost connection to game server"). Upon opening the app again, it informed me that my account had been "banned for using cheats or hacking tools". I contacted customer support and explained all of this. Well, this proved to be less than helpful, as they told me there was nothing they could do.