VIP Access was paid for the full month, but was disabled 3 days before renewal. After subscription was charged to my card, still no access to VIP and now it shows not subscribed. Uninstalling, reinstalled, then tried to refresh our subscription purchases and now it wants me to pay for another subscription! Initiated a ticket and explained my issue, received one email saying someone will contact as soon as possible and asked for me to resubmit the exact same info I had just submitted. Smh