So, all I "hear" from Great Clips for the poor reviews is email us or call us. WOW, I work in coding and testing. Did you test the app, I hope so. But looking over the 1 and 2 star reviews there are some serious issues with the *new* app that should be solved by your developers. Not by end users that put the effort to tell you what is wrong. You should know you code far better than we do. I think the descriptions in these reviews is usable enough to say there is an issue and fixed.