This is the most buggy game ever! There seems to be no testing before they release updates which are frequent and just contain more bugs. Read what others say it's a consistent theme. Support is slow, all you get is an automated reply but no action. Latest feature is to downgrade players when they reach a certain lvl. So the more you play the weaker your team gets! So you progress backwards. Note this feature isn't mentored anywhere in the game so new players are unaware.