I went from 5 stars to 1. Wasn't getting loyalty points. Have been contacted by email dozens times but no resolution. Wanted receipts and emails from Google play. I have been playing for 634 days. I don't have emails as I delete then. They told me to screenshot purchases even though I have VIP badges in 4 games. Do they not realize how many screenshots this would require? Very pissed off! Their customer service sucks Their response below. "INCLUDE YOUR RECEIPTS". 2 years I would have to check.