I rented a car from this app and went great so I rented another the next week. I got a notification a week after I would be accessed a smoking fee of $277 when I never smoked in one of the cars but they were going back and forth on which car it was. They claim they found remnants and uploaded pictures. I am unable to view these pictures since they deactivated my account and have not sent emails when I was told I would receive them. I was told I would be escalated to appeal but was charged.