TL;DR: unreliable, drivers cancel on a regular basis, and if you do you get a fee. Waiting time doesn't come close, x2 what it says. Day 1. We ordered a Bolt that got cancelled. We waited 20+ minutes until the next one arrived. Day 2. We ordered a Bolt but since it was going to take 15 minutes to arrive we cancelled it. 6€ of cancellation fee!! Day 3. We ordered a Bolt and again a driver cancelled on us. It took 15+ minutes until we were able to get into one. We nearly lost our connection.