Use (see below) this instead....and they're not even my carrier! Changing from android to iPhone! No matter your phone's carrier, use Verizon transfer app to save yourself an entire headache and 'Don't' use 'Move to IOS'. Tip: Make sure, when asked, that your location is on always while using app to make sure that the internet network matches. Another plus about Verizon Trans is that interruptions 'Won't' crash your process!!!!!!!!!!!!