My story... Tried to sign up for the 7 day trial to see how it would work on my Sony x900H TV. I got automatically billed me for 1 year right away. Tested the app on my Sony TV. Streaming Apps failed to function properly through other regions so I wanted to cancel. Contacted live chat support. Went around in circles in the 'bot chat' before I figured out how to get a live agent. They confirmed my cc had been billed. They issued a refund after trying to convince me to keep the service.