Was told my order had arrived despite no knock or call. Used the "order help" option and was told they could not do anything, directed me to a live chat who told me the same thing and to instead contact the phone helpline, which I did and was told that THEY could not help and to contact their email support. Customer support is a joke and clearly made so overtly complicated that drivers can steal your food and you have to spend 7 weeks trying to contact a refund!!