This game has fallen off. There are several servers that operate on different schedules, and the player base is treated differently by the developers and support team depending on the server. Also, if you value account security, you should know there are only two ways to bind your account - via email and Facebook - and no means of recovery. So if you lose access to your email or FB (if only bound to one), you lose your account, which should be alarming to anyone who spent money on this game.