Phone stolen. Used Asurion Insurance to get Refurbished phone that doesn't allow passwords to work. Verizon app not accepting new password and puts me into an eternal loop from not accepting changed password, to blocking phone, to wanting me to change the password again, that sends me to locked phone. I'm fed up with Verizon after 31 years of being a loyal customer. I hope someone at Verizon reads this. The "update" has left phone paralyzed in continuous loops. BYE-BYE VERIZON. YOU SUCK.