Recently, I ordered a dish which came wrong. I supported my claim with photo of the item I received versus photo from restaurant's menu. Customer service (4 different agents) refused to refund the item, refused to assess the situation, & didn't answer my questions on their policy on refunds. Instead, they said my claim was rejected cuz I requested multiple refunds in past. They treated me like a cheater while all I requested was investigation. I decided to Uninstall & use Doordash - MUCH BETTER!