I am beyond words. This app is so stupid. I've had to reset my password at least 3 or 4 times to the extender. I just did a factory reset today, and I still cant login. In fact, my whole 5 hour episode to make it work was because the app did not function properly. I am rethinking the extender all together. I have security answers written down, but I cannot use them. The advice they give to do this is click here click there and it does not work! it just takes you in a circle.