I paid for a year subscription but when my debit card got charged they won't let me review my recordings saying I need to update my card I'm not sure I wanted to renew so I didn't care to update the info, but I'm not getting what I paid for. You can't talk to a representative unless it's registered that you have an account which I should because I paid for a year. So someone is going to refund me or give me another year at no cost because NOT updating card info should not cancel a yearly plan.