3/27/22 Another update: Went to FB with tracking number as advised, 10 days later still no response, still will not do what it is supposed to. Response on this page just makes it look like they are here to help. Not true if there is no actual response. After paying to use Norton on all my devices for many years, I expected more. Now questioning my renewal this time if they can't even back up their own app. 3/17/22 UPDATE: AND THIS IS WHY I NEVER LET APPS AUTOMATICALLY UPDATE! New phones (2) so I had to install the latest version. Contacted as advised, no response. One day later app was updated. Uninstalled and reinstalled on 2 different phones. All permissions allowed, still useless on both phones. Shows "Unable to create a PIN". Occasionally an "Open Vault" prompt window pops up but immediately disappears. Obviously who ever updates this app has no clue what they are doing. On the 2 rare occasions it did open, I had to go into the app and choose the EXISTING login which opened the app I was trying to get into. With that many more steps to have to go through it would be quicker to enter the app's lengthy and complicated password. One failure after another. This app is a part of my Norton service I am PAYING FOR! Someone at Norton needs to step up and cure this debacle. 3/15/22~Worked on other phones just fine, now complete failure on Android 11. Little man icon does nothing. Auto fill does nothing but an occasional "No available passwords". Yes, it prompted to open vault but no results.