when you receive a wrong item, they do not care about you - you will still have to pay for everything even shipping and the item - when you file a return, you have to pay more just to go to your nearest delivery service - they will not return your money, they will put it only on your lazada wallet making you spend more for withdrawal or spend it on the app - customer service only says "its policy" but you cant be seriously saying that when you are spending 20k pesos on an item