eBay is totally going downhill the past few purchases that I have attempted to make have never arrived to my house I've never been able to open a case I have no options to do so and then whenever I do they deny it no refunds nothing they used to have the money back guarantee all that good stuff apparently they don't honor that anymore seriously considering deleting this app and never using eBay again I can understand one error but so far I have about 6 items that I have not gotten and no refund