They don't say it but they're a reseller. They say they guaranteed the tickets but they lie. The concert I bought tickets for had to be rescheduled due to a fire. But the reschedule date did not work for me and these people would not give me my money back. So they're guarantee is worthless. Their customer service number is just a constant loop of automation. You need to just keep hitting *0#Tell you break their system and somebody will finally answer the phone. The supervisors do not take calls.