I've had a help ticket submitted for two days with no response. I've made a lot of progress in the game and it appears the company does not care enough to help you when the game will not allow you to log back in. Update, it's been over ten days now. Issued ticket number 1408139. I just found out they closed the ticket. I have been asking for help everyday from help support. It's time Kefir just gave me back the money I spent while playing LDOE. Over a year invested in the game.