Contacting customer service is a pain, and customer service is extremely incompetent. Poshmark will auto-accept orders for you, and won't let you open a formal case if the order has been accepted (which makes no sense if poshmark auto-accepts the order for you). If something is wrong with your order, it is almost impossible to get reimbursed for it. When sellers cancel your order for no reason, you're not allowed to rate them. Terrible experience. 0/5 stars.