The concept of Kik is great, and that's all for the positives. The team behind the app doesn't care, does nothing to fix all the issues people have been complaining about for a long time, and makes sure to make the experience even worse by adding the Live feature with no option to hide it. Why would you want a properly working app people actually like - that's boring, right? Pluses: The concept. Minuses: the team behind; bots; Live; no customer service; Kins (will they ever work?).