I have been trying to contact Etsy support for the longest time about an item and there is no way to get a hold of them. There are tons of articles on how to open a case or how to contact support but there is no direct way of getting help and most of the links lead me back to the beginning. I asked for a refund on an item, the seller agreed and said it'll take 2-3 days. It has been 2 weeks and the seller isn't respond to my messages and i haven't recieved a refund.