They apparently charge you even if they don't have anyone to deliver your order, but they keep telling you someone is coming. I waited for AN HOUR. My food, assumably just sitting there. They finally told me they couldn't find a dasher, I requested my refund, and they can't process it for "3 days". Absolutely ridiculous. They just lost a very loyal customer. This company is SO sketchy. They won't delete my account or my banking information. And there's no option for me to do it on the app.