Locked out of my authenticator due to a problem with my phone, and the ONLY way to reset it is giving out my payment details over a chat. Worse, our records did not match, despite me literally looking at the credit card statement, so they cannot reset 2FA, rendering the app useless. No refunds, not even partial. Chat did not even try to find another solution. I still have my master password and my backup keys so I can at least export my data to a different app.