Drivers accept jobs to see if the journey is worth the price and cancel when is not! Drivers will stay stationary untill you cancel the trip if they price is not enough! if you have a multi drop drivers will drive off and complete the trip without you! when you call customer services they no longer refund your funds, they give you vouchers. I've had over £60 worth of transactions held for a week because drivers have accepted and cancelled. Only on paper bolt looks Good!!!