After installing several games and playing and building up my points, I cashed in for a $5.00 amazon gift card. It said it would be in the next 24 hours. I checked back and nothing. I asked customer service. They said I got it, just wait another 24 hours, so I did and when I went to claim it to get the code it, they said they would send a code to my phone for verification. I never got a code. I tried several times. Customer service verified my number and still no luck. 3 days..no gift card!