Contacted CS 5x, still no call back -- Issue escalated, promised call back within 24hrs THREE TIMES but haven't spoke to anyone yet since 02/25--- Customer service can not solve the problem, it was escalated and haven't received call back yet. I paid for this program & not getting anywhere. Customer service is polite but the higher ups and marketing have made this VERY annoying product. I didnt pay to be annoyed! I will be cancelling after subscription ends, maybe earlier. Case number 6836 5838.