They still have yet to handle my case which is over a month old by now. I spent money on gems and I still never even got them. Took it out of my card though! I know that for a fact! What's worse? I can't even buy more gems if I wanted to because it just keeps saying something like "you have an incomplete purchase. Purchase resumed." And then immediately afterwards it just says "Purchase not completed." EVERYTIME! I want to give it a chance but they don't even have the toggle command on mobile!!!