I have been using uber eats for delivery for awhile now and I have never once had an issue. I ordered my food and it wasn't assigning it to a driver and wasn't even made yet. On the mobile app I tried to cancel it and it wouldn't let me. So I called customer service and spoke with a guy who said his name was Cody or coby and when I told him I wanted to cancel before it got picked up he told me that he could but I would be charged. Worst experience ever do not use