Return/Refund process was really slow. I paid my orders in advance (ShopeePay) but seller was unresponsive when I filed for a return. It took more than a week to get my money back and I never had to wait this long with Lazada. With Lazada, as soon as I dropped the faulty item in one of their hubs, the seller/system would immediately reimburse me within a few hours. Shopee's return policy SUCKS. Chat support lacks EMPATHY, SENSE OF URGENCY and WILLINGNESS TO HELP too!