I have booked through Hopper 4 times. Only two of those were successful (as in, I received the services expected), and only one was pleasant. The 2nd hotel I booked w/ them had fake photos on the listing. The 3rd was a car rental they confirmed. When I arrived to pick up the car, there were none in sight & no communication from either vendor that this would be an issue, resulting in a loss of two jobs for the contractor my small business manages. (No room for anything else, but you get it)