When I pay with Jumia Kenya Pay/Pay now, 50% of the time I keep getting a "rare exception error" and lose my voucher code and mpesa transaction fee. They also have cancelled orders (for pay on delivery) even after the order has been confirmed. I've reported and contacted the help agents, I'm sure they are doing their best but, still no refund. Recommendation, just use Pay on delivery option. Jumia pay is slow, has errors, and will probably cost you to forgo transaction fees. County:Kenya.