The Kohls app has a lot of issues, such as usability and accessibility. The Kohls website is not much better. I see a lot of ways to improve both the app and website. However, I can why Kohls is not a known and user friendly online ordering experience for customers. I spent over one hour trying to order on the app and website for the first time with both success. I doubt Kohls executive team nor web team truly cares about this review or others to be more successful.