I was overcharged by Uber to the amount of $20 on a one way trip and Uber's response to my request for my refund was "please be patient with us as these are challenging times for us all and we use these surcharges (overcharges) to encourage more drivers to sign on to the app and offer rides". So tell me why it is that the customer had to pay the price because their Uber employees aren't signing on and offering rides? And to think I voted yes to increased benefits to Uber drivers in California.