Lyft charged me a $80 damage fee when I caused no damage. There is no way to talk to an actual person at Lyft. You can only talk to someone via a message system within the app. The message system wouldn't tell me what the driver claimed the fee was for. They only gave generic statements to the point where I questioned if I was even talking to a human being (no offense to ai) I've been taking uber since which is slightly more expensive but at least no unfair charges thus far