I've had the Macy's app for almost three [3] years. Not once, have I EVER been able to make a credit card payment using the app. It loads and stick. Finally, when it "completes" it is a semi blank page. None of the options needed to pay populate. I then pay online using my laptop. My app is current with the most recent update in March 2022. Unsure why this is & has ALWAYS has been my experience, but Macy's needs to fix it. The card features in this app make the ENTIRE experience dreadful.