This app suuuuuucks. It's so slow. Only works about 50% of the time. So much faster to call the number on the back of the card to check my balance than to fight and fight with this stupid app. I've done the deleting and re-downloading. The restarting. Tried with wifi and with data. The force closing apps. Making sure the app and my phone software are fully up to date. Still about a 50-50 shot the app will even load enough to let me sign in. Lots of work to be done on this app still.