Customer service is absolutely awful, but if nothing goes wrong it's not a bad selling platform but there are issues (that are well versed) that need to be sorted out: A) being forced to have UPS as a courier option, regardless of whether it is convenient for the seller or not B) no way of being able to offer a partial refund - it's either all or nothing. Not helpful to either the buyer or seller. Being able to search by location would be helpful