I've spent many hours, and changed passwords multiple times, and can't get this app to work for me. I've had a help order in for more than a week and have had no response. I paid the $59.99 fee, I have 4 grandsons playing baseball and have signed up showing as family for each. My daughter in law is an admin, and 2nd daughter in law is a high school varsity softball coach. Sure would be nice if I could get a consistent product that I could count on for each game. Also, my husband also paid the upgrade fee as well. Was it necessary that we each pay the fee, when we generally watch and/or listen to the games together.