When it works, it's great, but recently deliveries have been marked as complete when they haven't arrived, food is 30 minutes late with no apology or explanation, the online chat was immediately closed when I enquired about my order and when I did get to chat to someone online they simply cancelled the order, and sent a refund. When I said I would remove the app following the poor customer service I was offered £5 credit to my JustEat account and the chat was closed once more. Very disappointed.