The app was dumb, it had no use! The hotel has a false ratings because customer service sucks, the bellman they were the worst unprofessional, lazy and trying to have us bring our own luggage what's the purpose of having them then. After a specific bellman realized I was not inclined on carrying my own luggage up 3flights of stairs he had a whole attitude. There's no elevator, the room was untidy, unpleasant but most importantly the bathroom was dirty and had this horrible odor. The light went out twice while staying on the first night and we decided to leave early the next day. We got a call from front desk late that night asking how the stay was we did request to have the room clean since they weren't showing any concern or remorse for the poor service and amenities and no one showed. We had no towel, to eat dinner has so many restrictions and rules. You had to beg for info on restaurants and facilities, overall uncomfortable feeling. If you are a local or still have your Jamaican accent like I do you will be treated poorly.