My refund from briscoes was transferred into my account immediately, but I have not been able to access it, why is it taking such a long time for it to clear??? I phoned customer service to ask what the problem is, but I got a computer asking me what I was calling about, and then I was told that there was over an hours waiting time. Kiwibank customer service is absolutely useless, and it shows just how much kiwibank cares about their customers, and no call back service, useless