I was a loyal customer for two years. I've been using it to transfer my salary from a foreign employer to my local bank account. Very predictable behaviour, regular cadence. My last two transfers were flagged as "running checks" which took up more than 2 weeks, where money, badly needed at that point in time, was just stuck. No possibility to cancel the stuck transfer. Empty promises from the support team to get back to you or cancel the transfer within 1-2 days. I hope someone escalates this.