This rating goes to the SSA server. Maybe I could get a response?Playing FF for over 3 years.I started when all servers were combined. I went from diamond to Heroic CSR,playing for 7 hours and then woke up to a reset rank! You can't penalize everyone for 1 possible hacker. You need to investigate. Isn't that why the games are now recorded. Contacted cust. care and no response.The SSA servers moderators need to wake up! We pay alot of money(diamonds) to support your game! Loyalty lies both ways!