I have tried contacting customer service several times with no response back!! I've followed the directions to a T and did everything correctly and still have not gotten money back & or a response. It says it can take 2-4 days to process receipts.. I think this app is sketchy. I am willing to bet they don't give 98% of the ppl on here money back like they claim to. I can see others waiting for their stuff to be processed only to end up forgetting because so much time has gone by.