I had one really good rep, my only complaint was not being able to get the $15 dollar offer I was emailed bc of a glitch so I kept say wrong email. The rep offered to credit the $15 since I was emailed it and unable to get it and I never got it. When I emailed to ask about it I was emailed by multiple Venmo customer service reps being rude about crediting it so I never received it. I requested 2X to not be contacted by them again bc of the rudeness. Beware no customer service skills at all!!!!