Fraud service. One of my flight changes required a visa, but there was no mention of it while booking the ticket. The long queue for the visa made me miss my flight, and there was no option to refund the ticket either. Moreover, the flight delays don't show up on the app. There were also problems while checking in and boarding because the operators had to manually input my information and print a new boarding pass, while this problem wasn't faced by anyone else in the queue.