I signed up for the free trial and it wasn't that useful so I cancelled it through their website, but still got charged for an entire **year** through Google. I contacted them the next day and they refused to issue a refund. I won't be purchasing any more Wyze products when they have such poor business practices like this. ***Update: Thanks for your generic response, but I have reached out to your support multiple times and they are useless. Unrelated boiler plate responses is all I get back.