Worse with every update and the worst customer support I've ever come across. Very frustrating to use, as updates eliminate normal/common sense features and add useless ones. I am now unable to do the most basic thing one would do in a chat app - check my contacts. First, they eliminated the contacts menu and made you click on "new chat" to do this; but now, that's gone too. You have to look for people specifically, using the search function. Just one example among many...