Better than it was ,but multiple crashing issues and Rewards are far too London centered to be of any value. Promotion like Waitrose last about a month, Why? It's the only one of any use or value. Fees still way to high, and app too busy and cluttered. A Scaled back simplified less cartoonist design would appeal more. But overall a fine effort. If they offered a more streamlined grown up app for black card holders that would be great, learn from Amazon, be obsessed with customer service.