They make it almost impossible to talk with actual support members. They allow their drivers to just stay in an area for way too long and drive away from your food location with no help. 3 times I've had drivers drive away and they just say they are on their way, while I have to wait over an hour just so I don't get charged to cancel. Also there don't seem to care if you try to call or message those drivers that they never respond and still defend them.