I did all the steps to connect te app to get my warranty. I have spent 15 minutes several times waiting for it to check if its "connected." Ive had them for less than 3 days and the right earbud has started working. I've followed everything on the FAQ and nothing. I started using jabra devices 7 years ago with the hands car device. This is a disappointing experience this time. If I could put no stars to rate this I would. 75t