They put a new Sims for a 5 line the number was removed and the persons number I got is a Washington D.c. member I need to know why my phine was should down as its said I've a bill but didn't receive a bill this was on called for I wasn't to have a bill now this phone needs replacement and your company refuses to update it I'm sick of being with out my ohone only to pick up wifi from a neighbor I can't even retrieve messages it's sickens me you treat a person like that. If this isn't resolved