12/15/21 Is there a alternative app to use? This one sucks. I can never get live view nor playback to work, but every now and then. Mostly never! When I do get it to work, IT'S SLOW! I need a better app than this. When I'm away from home, it's useless. Switching to Arlo. Lorex, take note of their app. It's great. $400 wasted. Tech support is clueless. 3/18/22 Still no improvement in this app. It straight out sucks. My arlo system is much more reliable. Do something LOREX! F...!