Thumbtack does help get exposure for the business, but many of the leads are low quality and expensive. Example: Received a lead for web design, I was charged $160 for the lead. The lead never answered my calls or messages, and they had pinged 6 others. My refund was denied even though "customer never responded" was an option to choose for refund. Example 2: Frequent service requests from people out of state. They claimed I'm not due a refund just because users selected the wrong options.