The company needs to require every customer to rate their shopping experience, every time like Lyft because it affects the shoppers opportunities. Opportunities to shop are extremely limited. Then the app says you have a BELOW AVERAGE rating when it's 4.77/5 =more limitation. PISSED PPL ALWAYS RATE. But, you don't get the benefit and BALANCE of the 5 star ratings from the ppl who had no complaint but we're too lazy to rate you.