Worst ever Grab Support in resolving customer issue! I requested balance refund frm Grab due to the trip was incomplete,as driver car having issue. The trip cost Rm22 and he refunded Rm12 cash due to Grab will deduct 25%. I have requested Grab company to refund the balance & Grab Support said i have agreed with Rm12 refund & case closed!! At that time i have no choice,scared & lost while the driver said he has to drop me off now,at the highway road side,the trip frm pick up to drop off was 2km!