The customer care executives do not know how to speak to the customers. They have the scripted responses which does not provide any solution. Refund doesn't happen if you do not raise the concern. Payment gets deducted but order doesn't get placed and then they ask us to follow up with the bank. Refund timeline is 5-7 working days but doesn't get initiated even after 15-20 days. Irresponsible and careless service ever.. If there was an option to rate 0 i wouldn't have probably given 0 as well.