Inept customer service should you ever need them. That alone is enough for me to dump a company but when I see them calculate coins to a sixth decimal place in my wallet but they only let you transfer coins to the second we have an issue. They are shaving fractions of your coin every transaction. Then the fact that they offer staking on this ripoff app but not the cheaper pro version is ridiculous. Buy your coins and store them anywhere else but here. It's also unresponsive and freezes often.