I received a cancellation notice so I called to see why. The CSR told me that I missed a payment in Dec (its now March), that the payment was returned. So I told her I was pulling up my account to verify, bc I'm sure it wasn't returned. So then she comes back and says I can't pull up the account past Nov.. Ok, Dec. isn't past Nov. smh.. Then she states my account was never on automatic draft. Well, that's a lie bc it was on auto draft since I got the insurance. Looking for a new provider asap!