My nest app worked great in the beginning and we've had it for over a year now. In the last month, I have not had any audio in live or recorded videos. My husband can get it on his phone and we can on the laptop. But, my Samsung Galaxy s10 is not getting any. I can get audio thru the browser on my phone, just not the app. I spent 2 hours chatting with Nest support today to get no answers.