As others have said, troublesome interface and language translation, and I would add *fundamentally dishonest.* I made a small purchase within the game (a specific set of items that constitute the "St. Patricks Day Special"), but I did not receive the items that were promised in that package. I tried to submit a support ticket to Customer Service (asking them to please give me the correct package that I paid for, or to refund my money), and I even sent an email to Customer Service. I subsequently received a notification in the game (under "Customer Service"), but the interface doesn't allow me to see any communication from their end - only my original support request. Regardless, they never corrected the mistake - I never received the package that I paid for, nor did I receive a refund - so I'll be disputing the charge. Clearly they must believe that enough new people will keep joining the game that they don't need to worry about honoring the existing players. Don't waste your time (or money) on this game.