My 2nd booking with Agoda was pathetic. Booked hotel 1month before tour. Just before tour we called hotel to tell our arrival but to our utter surprise, no such booking was placed and they even don't take bookings from Agoda. Understood that we trapped in a fraud case. Our trip got uncertain. Then to inform Agoda about this and get my refund was the most hectic part. Agoda trusted a fake company named 'goroomgo'. Finally after a huge tug of war, we managed to get refund and their apology.