Apparently some accounts are restricted in comparison to others. I tried purchasing a coin since 9am yesterday with no luck. And my fiend could just go in and buy the coin in his account. I called customer service who had me on the phone for over an hour before the guy hung up!! They never called back!! I called again and a female had me on the phone for another hour and couldn't help. That coin went up over 100% !!! I asked for a supervisor and they said no supervisor was available