UPDATE: March 21, 2022 It has been four months and no response or resolution regarding my issue: ....I wrote to Zynga again yesterday (March 20) and again no response from the billing department.I guess I won't be in a hurry to purchase items until this is resolved...On Nov 13, 2021..I purchased a value pack and to date I have not received it. Furthermore I have used the support platform as suggested to contact Zynga and got a "something went wrong" message. Please fix.