What good is it when you can't pick up an order curbside or even the pick up window? The only way to pick up is to go INSIDE THE STORE! Absolutely ridiculous. This was my experience 3-12-22 at the location at US-35 and I-71 in Ohio. I decided to X the online order and went thru the drive thru. The building says KFC & A&W but no menu for A&W. Three panels of the menu board had burnt out lights. It was dark and snowing. Looks like I am out of room to tell more.