Customer service is difficult to get ahold of, and when you do they are rude or just stop responding. Also, after paying hundreds of dollars for a watch, you have to pay more than $100 a year (ended up being $110 plus sales tax for a place I don't live in, but their website advertises $105) just to access the basic features promised with the device. Waste of money. Don't pay for this expensive lesson in being taken advantage of and charged extra with no help like I did.