From 2 months when I enter a match either rankend or classic after I choose a hero and the loading screen appears the game freezes. I try to reconnect but the game loads up to 15% and that's it. After the match ends (i have to wait for that) the game tells me I have been penalised because I was AFK and my rank and credit score has been reduced. I tried to contact support team several but there is no response. I have been banned from matchmaking for a long time because of bugs in the game.