Why is it that I could pay my car loan on the app perfectly fine last month, but this month it keeps telling me I have to select an eligible Truist account when trying to make a payment? I call customer service and after waiting on hold for over an hour, the woman hangs up on me while I am trying to tell her what my issue is!? Horrible customer service. I call again today and again the estimated wait time is over an hour. Ever heard of a call back option!?