Hidden fees everywhere. Had to change my credit card because it got compromised and they raise my premium by $20 dollars. RUDE representatives. As if being in a car accident where I was not at fault wasn't traumatic enough, I also had to deal with some representative that doesn't want to do their job and left me without a rental for weeks. They really dig from the bottom of the barrel for their employees. So glad to be getting rid of them after over 6 years of being subjected to their bs.