I was given an offer to use my Play Points for an Angry Birds coupon. I did not realize that the game the coupon was tied to was not in fact an Angry Birds game that I was actively playing. (To be honest, I know that I am playing Angry Birds. When I click the icon in the Games Launcher, it does not even say the name of the game, so I have little awareness of which version I am playing.) I asked to have my Play Points refunded since the coupon I was offered was not useful to me. I was told that they could not help me, and that I should try to be careful going forward when making purchases using my points. Frankly, the whole experience has soured me on the value of Play Points. It also makes me think Google is not that interested in customer service.