I have put in tickets to ask for help when an 'upgrade' to your game caused me to lose all my progress, and have been ignored. Your game is just a money-making game (for you) you claim to pitch players of equal skills and yet I constantly find myself playing against players that are on much higher levels than myself and with much more powerful level balls, consequently, I lose all my chips and you throw up an ad to buy more chips (with real money) to continue playing!! Please be more 'upfront' that to progress in your game you need to be spending real money!