Do not have customer care number to directly raise the issue or to communicate what the problem is. Only have BOT wherein anything asked we only get a reply "sorry for the inconvenience we will try this do not repeat". I do not understand why there is no replacement policy if a customer selected any item incorrectly, when asked for replacement they say they do not have replacement policy. But I do not understand how they can raise a replacement request for the damaged or wrongly delivered item