Update March2022 was a 2 now a 1 star. I still can not shut off an alarm with my phone using the app. Husband has no problem with his phone. Is this your way of making me pay a fee to use the product I bought for OUR home? Why is it that only 1 person has the right to disarm an active alarm? Oct 2021: It was a 5 until your update Oct 1. I cannot turn on or off the alarm on my phone. I can on the laptop which I don't carry 24/7. It is just not my phone but also my husbands.