Wrong decisions after wrong decisions by the global developers. 100% pay to win. Even to PLAY the new content you need the new character on the current banner. If you aren't spending $2.500-$5.000 every week, then you will feel that this is a 1-2* game. If you are though, it will feel like a 4-5* game. Depends if you like the franchise or not. Not spending at least that amount of money means you are progressing 90-95% slower than the people who do.