Customer service, is a joke!!! I have been waiting for an replacement phone since 3/16/22. The Representative told me that my claim was fraudulent, but after rereview, the claim was put back in place and to check for an email from ATT for the delivery date, as of today 3/23/22, no such email has been received. So based on the interactions with customer service, I am not sure of the status of my claim.