I have rented with Terrell a few times and I had absolutely no problem and the vehicles were in great condition the owners of the vehicles were more than helpful however tarot itself customer service is unbelievably rude they've taken money and not replaced it for months they when I complained they removed my membership without any reason I have was not given and have not been given any reason I've just been blocked for signing in so I wouldn't go with this company there's got to be somewhere