Me "Alexa use tile to find me keys". Alexa "sorry I can not find your keys right now. Either your phone is too far away or your Bluetooth is turned off". Not the the case. My tile wasn't working and only a weeks old. Found my keys without it, so I pushed the button to see if it would connect to my phone. Nope! However my second tile worked fine. Faulty tile. Tiles fake customer service is a joke. Worthless tools who couldn't make it serving coffee. I already contacted tile via phone. No help.