It was a nightmare!!!! I simply asked for NO MORE THAN ONE INCH OFF and I still can't believe it but before I could say anything else the lady cut over 6 inches off of the back of my head and 4 off the top and front so I went from having beautiful long hair to collar length and no bangs. My back was almost to my waist line and my bangs were way past my chin. Now going from being a 3x cancer patient to finally having my long hair back and now it's GONE steer clear of this location trust me