I LOVE THIS GAME! BUT I've already spent a good sum of money on this game and the last 2 times I made a purchase i didn't get my 20 or 10 dollar rewards the game froze I exited out when I came back no reward nothing tried the 10 dollar one and did the same thing but yet you guys still charged my card. On top of that I'm a VIP subscriber as well. What the hell? UPDATE: Now i cant upgrade characters or can't even play the game. Im stuck on the menu it wont let me join matches open my crates nada!