I took out an express delivery $60 advance, however I was then messaged by the Cleo chat bot and told that my $9.99 monthly subscription fee didn't go through and I needed to update my payment method and I COULDNT ADVANCE until the fee was paid. I updated my payment method, made the $9.99 monthly subscription fee which was taken out of my bank immediately and when I went to process the $60 advance again, it stated it had already been sent. I NEVER received the $60. My bank verified it missing