Horrible experience with customer service. There's an reproducible bug in the app were incorrect number of guests shows up when you choose the option of multiple guests. Didn't think twice about it since i had payed the correct amount, but the rental owner claims that I've not followed their policies, so due to this he's taken the deposit (almost three times of original cost). Told customer service about the issue, but they just told me to contact the rental owner. Choose Airbnb if you can🙄