Clunky with horrible lag (10 to 30 sec) from bloatware recommendations. Often will not recognize my voice commands, access my alexa device or my amazon account info or location. rarely can i send music to device. only works on phone. awful. I have moved and took days to configur with this app. Customer service was baffled as well. I could not update or change any information in this app to my current location. i would like alexa to better understand voice commands from the device . fixable?