****Update as of 1/27/2022 - I went to my audiologist who I've been with since I was 2 years old, now 39, contacted ReSound directly and spoke with their representative. The ReSound representative who assisted us with my hearing aid and Samsung Galaxy Note20 Ultra phone did exactly what they told me to do in an email they sent me on 1/14/2022. It stayed connected for about 25 minutes and it was back to square one again. The representative was transparent and told us that many android users are having issues right now due to the major update. She also stated, "We do not have a timeline when this will be fixed." So, I'm stuck with disconnecting, reconnecting, removing the app, reinstalling the app, and so on until ReSound fixes this issue. My goal is to check in with ReSound myself every two weeks to follow up on the app updates. If you're a iphone user, you're pretty much good to go! Andrioid users, we're out of luck until ReSound resolves this issue.**** 1/14/2022 - ReSound App/Team, I've had my ReSound Hearing Aid for almost a year now, and am an active user. I depend on my hearing aid for everything I do from home to work and making/receiving phone calls. For the last two weeks, since the Andriod did a major upgrade, my hearing aid with my ReSound app is no longer reliable as it once was before. I have a Samsung Galaxy Note20 Ultra 5G 128GB, and bought this phone only because of the hearing aid purchase I made with my audiologist. As I went to Google Play Store, I see I'm not alone having issues with the ReSound APP. This frustrates me with disappointment about the ReSound hearing aids and company. The app currently has a 2.5-star review (Google Play) which says two things about the ReSound Company. First thing, you don't have the right App Software Team to fix the glitches within the App the reviews point those out. This requires YOUR hearing aid users to have to remove and redownload the app multiple times a day just for them to have the functionality to control their hearing aids. It's very time-consuming. It's also embarrassing when you have to hang up on a caller/client because you cannot hear anything they are saying due to the APP shutting down unexpectedly. The second thing is, does ReSound even care about the BRAND of their product? If you want customers and audiologists to talk about the BRAND of your product and all the wonderful things about your hearing aids that enhance their quality of life, you need to keep investing and reinvesting with the app and your hearing aids. The ReSound company may think they're doing great, but your reviews online speak differently (Google Play and Facebook). This doesn't only affect me but everyone who buys a hearing aid spends a pretty penny with expectations to have a high-quality product with working functions. Finally, I am requesting you to use other resources (talk to other app developers) and hire better app developers for your product and brand. I am also requesting someone from your team to contact me to help me possibly troubleshoot the problem and make me a happy ReSound BTE customer again. I look forward to your response.