MetaBank is a big mistake and a joke. I've recently had my cell phone number changed and when I did I wasn't able to receive the 2 factor authentication code sent by text message because of my new phone number. I've contacted the customer support team and I was told to email them three different things to prove that I'm the account holder. I've given them those things and my new phone number and it's been three days and nothing has been taking care of and I still can't get into my account.