Absolutely terrible. I cannot tell you how many times I am stuck somewhere waiting for up to an hour to be picked up because Lyft constantly switches me to a new driver. Today, my driver was 7 minutes away, and for no reason at all, I was switched to another driver that was 15 minutes away AND was driving somebody else. If I had ANY other option, I would take that instead. I can't believe Lyft is still in business, some of the worst service I've ever experienced.