I downloaded the app several mos ago.My points were over 17000 & 1 day the app was actinUp & suddenly my points were gone! I tried messin wit the app, restarting my phone, i even tried reaching out to problem solve/cust serv but it wouldn't let me leave a message because my email wasn't correct. That's the only email I have! Then I tried reconnecting using my fb account and it connected to my old account which I have no access to and still zero points! Now what?! How can I get my points back?