Well, the app wasn't working for me. Customer service did respond to my initial request for help. Once. I tried to uninstall and then reinstall and lost everything. Very unhappy. But, maybe this is the universe telling me I was too addicted to this game🤷‍♀️ I would happily continue playing if they could restore all my stuff. I'll give it a week and then I'll kick it to the curb. 2nd edit: I'm back (I guess). Lost over half my progress. So, I still find it entertaining but it's not the same.