For about a week now I have been experiencing the same issues as some of the other comments, at the end of the countdown the timer only resets not allowing me the opportunity to cashout. I have sent 3 emails to support and even included screen recordings of the error as it happens. I got one generic reply after my second email that included a link to their FAQ page... useless. They must not have even read my email or viewed the screen recording. Issue is still happening currently.