BB doesn't care about there players time or money that you spend and not get to use. The agents are helpful but there hands are tied because they have to follow guidelines. I've wasted the last 2+ weeks and money trying to complete a puzzle. Won that piece today and 2st place bingo and then there was a technical issue. Go figure this game is leaving a bad impression. Don't waste time and money there are other app that have better treatment of their paying players.