Drivers will sometimes get lost and not contact you. I've had a driver lie and say they dropped my food off when they didn't. Took about a month to get refunded. Had multiple Issues w/ missing items or food being made incorrectly, cooked in old grease & Doordash doesn't always refund you. Also Doordash will randomly restart your order over. App can be laggy showing arrival of your food. Customer service is ok. If you cancel a order after food prep begins they will keep most of your $.