Absolutely terrible customer service. My wife was in an accident that totaled her car and the insurance has been trying to pay off the Loan and give us our check for almost a 3 weeks now. Truist will not call the insurance agent back, they will not submit the payoff form to the insurance. Have messaged them repeatedly and waited on hold for an exorbitant amount of time with no resolution. Absolutely unacceptable and will never use them again.