I had a 930 am appointment i ordered a car the night before everything was confirmed. I had it set to pick me up 10 minutes to 9 so i would be early. At 9 a notice that my car had been cancelled so i scramble to reorder. They put a 40$ hold on my debit card for the car that was cancelled so now i couldnt order another car because the balance was on hold nor could i just call a taxi because they had my money on hold. I ended up with 80 cancel fee and had to reschedule all the way in April. Bad!!!