I have been using them for a while. Recently booked a hotel for my trip to the UK, I had to cancel it unfortunately and I cancelled it within the time frame given. However, I was charged the amount and was ensured that I would get a refund within 15 business day, I didn't get the refund so I contacted customer service. I told them about my issue and they said they would get back to me but never did. This happened twice and they never got back to me or returned my £146. Poor customer service.