You lost me as a customer! Been with spectrum for years I started having issues and they didn't fix it but of course they still took the money even with absolutely no service. They said because they didn't document it correctly nothing they could do. I don't want to do business with a dirty underhanded place of business hundreds of dollars down the drain all over a technicality. Way to line your pockets spectrum, screw over the customer so you get paid. I hope people see how you truly are!!!!!!