Customer service is virtually non-existent. Phone line is nothing but a voice mail box. Left 5 voice mails and over 10 messages on app in 8 days with no reply. App/website is running rampant with scam sellers. Sellers send decoy junk packages to wrong address and hope you don't figure it out or get hold of customer service within 3 days so they get paid leaving you screwed. Go to legit sites that care with real customer service team available like Poshmark or eBay.