3/8 update: still have not heard from anyone and still unable to play the game! I had just spent $ My app crashed yesterday. I messaged support and have yet to hear back from them. So I uninstalled today and re-installed, and now the app won't load at all! I'm frustrated because I was in the middle of a timed adventure, also my daily tasks, AND I have extra energy and stuff that I will be highly upset over if I lose it all. I play this game religiously and hadn't had any issues until yesterday.