Taking money out saying your premium when I went basic. Then pay to close account. Nothing clear, no way to ask for help. I received 2 cards as in 2 cards with nothing, absolutely nothing on it to use the card. So I've not used the card as was keeping it for going away, thankfully I only put £10 in but went to close there was just over £3 in it and £13.65 to close account. Had it well over a month.