The voucher process is rigged! I've been back and forth with them on it for a while now in the feed back and all they say is that the 2 is the highest probability to get do to it being a "random lottery." Yet when I first downloaded the app about a year ago I was geting a better mix of the numbers. The 2 issues just started about a month ago. The welfare points went from 12 to 1 as well. After my current book, I'll most likely delete the app, in favor of a better one. I. DO. NOT. RECOMMEND!!!!