Why can't you fix it instead of asking people to report it in an email? You have already been told by a lot of people what the issue is. Les talk and more action please. At least you don't ask me to pull a number then wait for about 6 hours to find out that they go to one window for lunch. Then the ticket machine breaks and you lose your spot in the line because you have 8 people calling every 3.5 minutes wanting to know where you are at and what is taking so long... So you go.