I placed an important order over the app recently and had a nightmare with it. The sole reason that I am a verizon customer at this point in time is due to the fact that the Verizon executive office did reach back out to me. Poor app, poor customer service out of response to the app, and very poor communication with customers about what is actually happening with their order. At zero points in time, can one office effectively communicate with another. Use store for everything, but bills.