I had service for several years. I called at&t to get technical support and they advised me that there was a problem with my zip code for my service address even though they had the correct address for my billing address. They advised me they had to open a move order to get that fixed before a tech could fix my issue with service. Ok well they do that and shut off my service, closed my account, and told me service was not available at the location that's had service for nearly 5 years. Horrible!