Please tell me why this app only works when my internet is working. Lately when I'm connected to my wifi, I keep losing connection. It happens all of the time and of course my bill is paid. Then to make matters worse, since I can't use the app on my wifi, I'll try to go on it using my cellular data and I just get a black screen that freezes my phone everytime. Service used to be great! What happened? I need reliable internet service! What the 🤬!