I've been waiting for my refund from last year and still didn't get it. I have sent email and live chat but everytime i send they ask me to wait 7-14 days but i still didn't receive the refund. I wait almost 4 months. And today it happen again and it was a large amount for me. I'm sorry but i quite disapointed with the apps and service because it happens to me so many times. I decided to use another app. It was a great experience before this but now it just became worse for me.