More than half the time, the order is incomplete. I park my car and go into the store myself, and ALL the items the shopper claimed weren't there in the first place are there. They obviously don't refrigerate the food after shopping, so my family and I keep getting food poisoning. The customer service agents don't speak English as a first language, so you can't receive ANY help, or understand anything they say. If you ask for a supervisor, they get VERY offended and refuse to transfer you over.