The comment on my last review sums up albert customer service over a week I've been explaining my acc was made with my wife's email hence the review with her email I was told to message from the email that my account was started with I've done that I've sent pictures of myself with my ID I've sent all the info plus more than they need 20 messages 2 days no reply so they just are refusing to help but posted on my review to text them they're there to help 24/7 yeah right