Hotel ratings on booking are fake, I picked a "pleasant" rated hotel and got a homeless crack den room with fun amenities like bed bugs and graffiti. My non smoking room had the pleasant odor of cigarettes and meth. The curtains were held together with a safety pin and the heater was broken. Big shout out to booking for completely ignoring my refund request. The booking rep who replied is a liar, before I even posted this review I went through booking customer support. No one got back to me.