Best customer service on text and had to travel out of town to achieve results ' the chat folks are very deceptive and will lie and tell you anything, I was told a big fat lie and when I believed the person claiming to be a supervisor and that I could just walk in t mobile and use my information as reference code, I would receive a new phone and at no extra fee, I walked in gave my information and was humiliated, I traveled to another city and state and left the store with a phone as promised no