I have played this game for 4 years and always found it enjoyable until recently. I stopped playing it for a couple months and when I signed back in all the decor was gone after the update. All they have to do is look through my profile/achievements to replace it. They choose to ignore my messages, replace Yachtsman trophy or any other decor earned or bought in 4 years. Its not an unreasonable request. Edit after their reply...Customer Support Never Responds, you simply get a robochat & ignored.