Pathetic customer support. I had booked return tickets from Lucknow to Bagdogra for April, which were cancelled by the airlines due to operational issues. I opted for refund of my money to the original mode of payment. Now I have received an update from make my trip that they are deducting cancellation fee on the same, even though the flight was cancelled by the airlines. This despite the fact that the airlines have promised me 100% refund. It is next to impossible to talk to a customer support.