UPS is on the top of my list for service, updates, and tracking. Thank you, UPS providers. However, there is a lady at your Prescott Valley at Hwy 69, 7760 C-5, who treats your customers rudely and always has an attitude like she is the king boss. She has red hair today and appears to be Hispanic. I am sure if you would ask her to check her attitude before coming to your UPS store. If not, I will start rating the store as a red hot zone of attitude. Other than this person, UPS is very good.