This company is garbage... They will charge your card numerous times while you stand there looking super dumb because even with a positive prepaid balance they still want to charge an authorization hold, which at first was like $3.50 and now it's $10... Also I tried to contact support about 1 of my first rides that I ended up paying about $20 to go 5 blocks on a broke down bird with shredded tires and they just simply never even responded... KEEP MY $7. NEVER AGAIN USING BIRD.