UPDATE: Haven't been able to use my account since Oct 27, 2021. I see a balance but of usd only, not specific coins. "Customer Service" hasn't helped At All. I've sent 10 selfies with the date etc according to transactions (BTC) Mine never really sat to accumulate interest they were moved as soon as I staked them in 2020. I'd suggest another route, lost 80k usd via hack. This is Not decentralized currency, cell phones are so unsafe, get a real customer service dept. Tara