Your customer service is one of the worst ever. I emailed with evidence of account sharing/stealing and specifically asked that the account be banned for violating T&C of SoS, but the reply was: "I have reviewed the previous conversation, and I might say that your concern was already addressed. We would like to inform you that we are unable to assist you with your concern due to sharing of accounts is against our Terms of Service and is prohibited." YES, IT IS PROHIBITED. SO DO YOUR f. Job!!