They say they forgive and remove bad ratings due to app outage. Well app crashed in the middle of a order and customer took back the tip and I got a low rating on my account. Sent multiple screenshots of the error code and the customer messaging me saying they lost contact wondering what happened. Next day got 1 star rating, tip removed. Talked to support was told to take more batches to improve my ratings. In the app on the ratings page it says low rating due app outage are forgiven. Lies!!