Love their pricing and promos but I made my first order of two pairs one for my wife one for me and hers arrived on time mine still hasn't even gotten handed off to ups been in the same spot this whole time... Called customer service and they were unable to really help at all. Another big issue is that trying to get them to see things that you screenshot and have proof of they still treat you like you don't know better or like your not being honest worst customer service through the app ever