Awful customer service. Daughter taken violently ill en route to a gig. Asked about refund, had to wait. After the gig had ended they replied, basically saying 'no refund, put your ticket onto waiting list'. I messaged again saying option is too late after considering the gig is over, only to receive platitudes and a passive aggressive email. I will happily avoid booking any future gigs, if it involves using Dice FM again.