I've had the app on my phone for a few months and due to the 6320 error I am unable to watch any content but live. I've contacted customer service and they did everything I did and it still doesn't work. I was told they were going to send it to a tech to contact me but it's now been well over a month. Getting a hold of someone for help will take you about 30 minutes. It's just very disappointing. Update- the auto reply is the same if not less info that you see in the app and customer service.