A Turo renter got a DUI in our car out of state. Our car was impounded and nobody at Turo could tell us what to do. They kept sending it to "higher management". They assured us they marked it as urgent and Turo would reach out to us asap. After waiting for 4 days we booked our own flight and flew out there with $1000 out of pocket to get the car back and time off work. We weren't sure if or when we would be refunded. Finally after 11 days we heard from Turo checking if we got it taken care of.