Booked 2 rooms for 3 adults & 2 kids (both 6 year old) ended with system error & the booking shows 2 rooms for 4 adults & 0 kids. After sent clarification through app chat, Agoda told me the hotel want to charge extra 10USD for each room & each night for Agoda's system error!! Horrible experience. I'm a loyal customer for the past 10 years & definitely will reconsider to use this app again in the future.