The game developers and support never take responsibility for their mistakes. They have something called a Skill Select Change Ticket. It says the level of the skill changed will stay the same. When I used the ticket to change the skill, it went from a level 7 (blue) skill to a level 6 (bronze) skill. When I asked them to fix this, they won't take responsibility for their erroneous ticket description (I wouldn't use the ticket if I didn't expect a level 7 blue skill back). Liars and thieves!