This will be my 3rd review edit. I'm officially done with this game. Twice now I took first place in the Emerald challenge and was demoted from diamond to Ruby instead of promoted to royal. The first time I even received all of the rewards. This time I took first place with over 29,000 points! No rewards and demoted? I emailed support after the first time and go no response and no remedy. I did love this game, I'm very disappointed.