I tried all day to do a simple renewal of subscription. The customer support took forever to reply to each message and didn't even resolve the issue. It is very frustrating that a simple transaction could not be completed even after trying for so long. Having used it for the last 4 years, I am now encountering worst customer service. As a company, we plan to move from QuickBooks to a better service provider. Will definitely tell my network not to use QuickBooks. Very disappointed