I've been playing this for years Then got my 1st bug yesterday. update> I did try to contact your help line no one has responded yet and I'm locked out of the event now GREAT i sent photos where my phone says its on ur end I saw alot of pple having the same issue on Facebook trying to reach out to u guys. 4 days later still no response from your help team you guys really only care about 1 star review responses maybe u should be helping them respond to those emails.