I want to spend 30,000 Baht on items but my credit card was declined by Lazada. I worked through the very frustrating Cleo and finally found a way to get a representative. The representative asked that I send information so they can clear up the issue. I sent the information 6 days ago and I'm still waiting for a reply. It doesn't seem very important to Lazada to help customers especially with the VERY frustrating Cleo AI which makes it almost impossible to find a real person to speak to.