I used the mobile app to make an order and was excited for the Free Medium Fry for Friday. The mobile app would not let me add the deal to my order and kept giving me a load screen. When I spoke to the lady in the drive thru she was very rude and cold about the situation. She knew of the promotion and was unwilling to even listen to me. I explained and asked with my mobile order proven if she could add the fry to my order for the promotion, She ignored me. This felt like a bait and switch.