This is fraud. I have booked a hotel and paid in well advance but hotel denied the booking stating they don't have any association with Agoda. I wasted my two hour. It's impossible to reach customer service and there is no such options. Finally I have ended up by frash booking in another property by paying premium amount for average hotel. After my vacation I wrote to Agoda and they are asking for some proof that hotel had denied the booking for refund.