Have been a long time user of the app, and was satisfied up to this point. Made an order, which took 1 hour before Deliveroo identified that the restaurant no longer operates, and then cancels my order. When I raised the issue with a member of the team over the app, they were not apologetic, implying that it was instead my fault. When I raised it further, they threw a £5 voucher my way and closed the conversation before I could respond. As always, the customer service spoils everything.