the balance doesn't show updated balance after each transaction in the mobile app, you have to guess how much money you have or do the math. It would be helpful to see the balance of your account after each transaction like all of the other banks do. The fingerprint recognition on the keybank app keeps on deactivating and I constantly have to Uninstall and reinstall the app. I spent over an hour on the phone with KeyBank tech troubleshooting this issue and they couldn't figure out the problem.