I was forced to have SmartRent by my apartment complex. Within the first week I had to reach out to tech support four times because the app and hub won't communicate. I finally gave up contacting them because it's always the same troubleshooting steps that temporarily solves the problem. Within a few hours of the fix, the app and hub quit communicating. It's made my life more difficult not easier as not a single day goes by that the app works as it should.