It got worse. I sent in electronically the paperwork required to have my IRA transferred to other institution, and instead of emailing Me back, the Former IRA dept snail mails Me a letter saying that Capital One IRA account number was to be written in by Me. Causes Me to have my money sent to the Millenium Trust cause Cap 1 couldn't fill in their own assigned number for me! Caused me more paperwork to get money from those people to other institution.