The app refuses to recognize my account information. Tried to work with tech support and their brilliant plan was to "try it on a different cell phone" which is frankly ridiculous. I can access my account just fine on my tv and laptop so something is going wrong on their end that they seem to be unable to fix because they are too busy asking if I've tried uninstalling and reinstalling the app after I tell them I've done it 5 times! Terrible service. Terrible app. Very disappointed.