The programming is horrible. It does not allow me to access file on my laptop after I have scanned them in using my phone. It leaves out all but the first page. When you attempt to reach out for help they essentially send you emails with the most basic troubleshooting advise and when you respond the just keep asking if you followed the step and reword the steps. The program is make worse by the horrendous customer service and lack of knowledge on how to fix the problem.