The billing statements only show the year 2020!!!. I chatted with a online service representative and I CAN'T believe she told me I haven't paid a bill snice dec 27th 2020!!!. I said I paid every month. If I didnt pay a bill for 2 years why does the statement say I owe 0.00 balance and I've saved every bill and payment is on my bank statement. Where was she trained?