This app alone is enough to know I won't be renewing my contract. I've had fees added to my account because I can't get this app to ever load. Customer service is always rude on the phone about it. I have a brand new phone, and it lags and clocks every single time I open this app. This app was not made for a cell phone. Like an old 2005 computer application. They like to take hundreds of dollars from you every month, especially on auto pay. Of course they don't want us to have easy access.