The folks on the phone do their best to help. The have the rules of course, but really tried everything they could to help me. Well today that changed, on hold all day only to be cut off as soon as I got through. I am on the front door of my apmt, landlord changed the locks on me and I have no where to go. I started my fraud/I'd intrusion case 8+ weeks ago and all they have to take off a $7 ride, I walk everywhere and don't Uber. Hotels galore, I sleep on my front door step rather than waste the