01/2022: I experienced a lazy driver who rejects the destination of my trip and requested me to dismiss my request while he can dismiss himself. After me refusing, he moved to the meeting point to start waiting the 10 mins and fine me! The problem is>> I contacted the help/support of the applciation, and they do nothing at all. They told me to cancel my trip and the fees 'that will apply' will not be deducted from you! Really? You better use the alternatives. 7/3/2022: No one cares abt my case.