Customer care is bot. After paying 927/- as convenience fee, for issue all I am getting is bot. Better to directly book via airline sites, they have better customer care (human) and good at issue handling. My flight got cancelled by airline and I was able to contact them for full refund. It was processed to MakeMyTrip but on makemytrip all I got was confusing Bot not human and headache for my refund. No convenience for the fee I paid.