Not bad, until you try to process a return for an item shipped that arrived broken because it wasn't packed in a box, as it should've been. From clicking the link that tells you what date your item is eligible for returns to the end of that process goes through about 5 or 6 different screens, and each one gives the error about a technical issue "try again later" roughly a dozen times before loading the next screen when you hit continue. SHADY!!! It's like the hope is we'll give up.