This app is trash and so is the debit card that I was suckered into getting. I only got the debit card because I could get access to my tax return money sooner. Customer service is in India and they don't give two craps about you. No one has any answers and everything is going through the specialist department team! I have yet to receive a response to any message I have sent. My problem is still ongoing. I grately regret this decision.