Update.... 12 days. No response from support. You're a joke. I have emailed several times and no response! Not only did I not get the awards from the last event, but the current event kept undoing my character and desk upgrades wasting the pretzels and Scott coins spent. In addition, yesterday afternoon the game stopped opening. It loads to 100% and gives an error code of 0. Fix this. This game is unplayable. Do you even want people to play? Get it together.