I have never spent so much time on an airline than with spirit airlines the customer service is horrendous, I got charged for an additional bag not called for, no one person on phone, text or any one device to help. This will be the last time I fly with spirit airlines, I'd rather pay any other airline for there service if needed. After the review there going to write back says how sorry they are to hear about my bad experience, but not do anything about it.