UPDATE 3/14/22: I'm trying to give them another shot. I don't understand how the app has 4.5 stars. Their customer service is still as frustrating as ever. I tried to reopen my account but was unable, so I tried another email. That was automatically closed as well. I emailed support but they just kicked it back to me saying I need to reach out to support with my other email... Are you guys really so incompetent that you can't just renew the request for me? Why give me the runaround?