There's no assistance in using this app. I had to purchase premium in order to validate a hold that I had to pay $7 for. Now I can't use the premium without a premium account number and it didn't give me a premium account number. So well logged into what I think is in the premium account I just purchased I go to use a feature and it tells me to purchase a premium account to use that feature. I can't get customer service without an account number or a tracking number. I can only use the free serv