they are really bad, they did not refund my money back $901 in an international trip, in spite they they admitted it was their mistake. I was kicked like a ball between them and Air Canada from seven months ago, tens of phone calls putting me on hold for hours. They had took my mony from my bank account after only 5 minutes from booking my ticket online, they take your mony in minutes. The mony for them is one way direction, Travelocity and Air Canada.