I used Expedia to book my hotel rooms until recently. I stayed in a hotel and found a bed bug crawling on the sheets. I packed up my things and left. I reported it to the attendant who said she would make a report. I call Expedia who attempts to call the manager. No manager. I call back get put on hold and told to make a complaint online. I receive a response email telling me to expect a resolution in 72 hours. Despite evidence Expedia let the hotel choose whether to refund or not. Not happy!