My game didn't transfer to my new phone even though I was linked to Facebook account, a green arrow appeared as if it was downloading and then it just disappeared. I was so disappointed I was on level 34 and have to start all over. Me and my spouse had been competing and same issue on spouses phone as well not sure why it ask to link to Facebook if it doesn't link your info and transfer. Very disappointed I really loved this app but we are not wanting to start all over. Same email also.