Downloaded app because their website is unresponsive and glitchy as all hell. Can't do basic functions like changing your address, name, anything without being stopped because a button or screen won't change/work, on both their mobile & desktop site on a phone. Got their app in hopes of being able to change my info on there. Nope. Can't change basic account info on here either. Useless except to view a bill and pay for it. Everyone knows people are on cells more than desktops now. Not Verizon.