Seems they are too focused on updates and new features to have a reliable support team for players having issues. The support contact listed in the app info isn't valid, and I still have not found another way to get help. I can't participate in the event and I have a ton of floating cloud icons saying there's assets that are being downloaded. I've spent so much time on this game and had very little issue, but this is a big issue and cannot get help with it.