Never had a bad experience with drivers, BUT-I was supposed to have an UberOne membership, free, courtesy of Hulu. 3 months in, Uber effed up & charged me. They "fixed" it by taking it upon themselves to cancel my UberOne membership, and told me my $10 would be refunded within 2-3 days. I told them they didn't resolve my issue, and why. It's now been 8 days and the money is still not refunded and they keep saying to wait for someone to get back to me. OMG THEY ARE GOING TO TURN ME INTO A KAREN