I used Dr on demand for my 96 yr old mom. We didn't know it but she contracted shingles & was non-communicative. After providing them with all the information they needed i e. Insurance provider info, the Dr came on. I informed her of the situation, she said they cannot do anything for someone who is not the patient so if she couldn't speak to my mom there was nothing she could do. Ok, that's fine but I received a statement from ins co showing they billed and were paid 75 bucks. For nothing.