If i wasnt nuts before, this app certianly made me so! After lengthly questionairre i was asked for ID. I recently had my handbag stolen & waiting for new ID, so app is useless. Ive made 8 requests to refund the $30.00 fee to no avail. 8 requests!!! The person Im emailing with, Julian, refuses to refund. Instead I get idiotic requests for my email address (IN AN EMAIL TO MY ADDRESS) My name, account, etc although all details have been provided numerous times. The worst experience. WORST.