Had an error in my order and got the wrong size for something so I reported that got an automated message saying they cant help, customer service needed a pic which is no biggie so I tried to take on and it said permission not granted so I took one on my actual camera app and pressed the gallery button instead and got the same message. I Checked my setting permissions multiple times and restarted the app and it still wouldn't work and was told they can't do anything without it so I gave up.