Shocking lack of customer support. On 14th Feb, vrbo acknowledged my cancellation and said I should receive the refund of £1 069 within 5 working days. It is now 1st March and I haven't received it. Frustratingly, I can't find a way to contact vrbo directly , indeed many of their links on the Internet which offer help simply lead straight back to their home page advertising holiday properties. There is absolutely no way I would book through them again.