For a computer, internet and TV company you seem to have more problems with loding content completing orders and navigation than any website I have ever dealt with and I work on computers and internet for a living. Seem to always get a run around to complete anything. Yes 80% of the time I do get task completed but nothing seems to be straight forward even getting to live person for chat. Things are only as hard as you want to make them. I understand security but please quit over thinking things