Was told next available appointment would be 10-15mins. Waited in the waiting room in the app for 50 mins, revieve a message that the doctor is reviewing medical history, then 5 minutes later a text saying the doctor couldn't reach me and the appointment was canceled. I was literally waiting in the waiting room. Complete waste of an hour. You even enter your phone number at the beginning for doctor to call if the video fails. No-one called.