I have been a plus member for almost 3 years now. Now something has gone wrong and I can't get any service or help. Reported an Android bug regarding not being able to complete the speaking exercises after the latest Android update Samsung S20+. I even provided a video. There is no response customer service other than automated responses. I really enjoy using Duolingo, but if you aren't going to acknowledge your customers I can spend my money elsewhere. This negative review is my last recourse