The care provided is usually really good, but the $0 copays don't make up for the issues with the technology of the app itself. I have weekly mental healthcare appointments, and something goes wrong every single week, whether I use the app or the website -- but the app is worse. It forgets my username and I have to reset the biometrics about once a month, appointments are made and then just don't show up, the audio/video sporadically doesn't work, etc. Also, they're not trans-friendly at all.