I had used Grub Hub before and was happy but the last 2 times I used it my order was cancelled yet I was still charged. I have waited over a week for both refunds and got neither. Their "help" line told me at first that I would have my refund within a week. When that didn't happen I called back and was told that they gave me the refunds already so it must be the bank. It seems like they are just making excuses so they don't have to give my money back. I will never use their service again.