First they changed my hotel booking to a town 35 mins away from where I wanted to book at then I was over charged for my hote room. I Charged 3 times for my price freeze. They never even took one price freeze fee that I paid off of my room. I even paid the extra $5 to be able to talk to some one with a 5 min reply time and no one has ever got back to me still. This is the worst app I have ever used! I will never use this app again and I will be more then sure to tell everyone I know to stay away