This app is beyond frustrating. I have asked for the last week for 3 letters that I need for work, to be sent to me via my health online. I received 1 after pulling teeth and contacting tech support. This is beyond frustrating. It doesn't help that I can't actually talk to a live person at my drs office and I live and hour and a half away, other wise I would pick up the letters in person. This is the worst app and the patient care on this app is seriously lacking.