These people have continually messed with my money and payment plans. Just in the last year and a half alone I've had to put my account back on auto pay 5 times because they keep canceling it without my permission. And because of this I'll check my account after a while and find that I "owe" them way more money than I should due to late fees that they caused. I have lost at least over $1,000 dollars in the last 5-6 years due to this behavior. If I could sue them I would. Never get this.