I've been a premium member for years, but I'll be seeking a refund. I downloaded thousands of songs to listen to offline while I hike 800 miles across Arizona. You can imagine my disappointment when i found that my spotify app would not allow me to play these songs offline. I tried everything (mind you, i had to hike 100 miles and wait 5-6 days between each attempt) from clearing my cache, updating the app, logging out and back in, uninstalling the app and redownloading ALL of my music. Nothing.