The app changed my driver right after he arrived again, I watches people using the same app get a ride before me and I was stand there first, then the 24/7 customer service line DOES NOT WORK you people want to keep your money and stay in business these issues need to seriously be addressed I was in the cold for an hour and ended up walking to get the city bus which was there before lyft even got me a ride. I have been using this app for over 5 yrs and this is beyond terrible.