Everytime I call to downsize my bill there's an increase. Not understanding why my bill went from 153.00 to 209.00. I've asked each time to discontinue the $25 insurance on my mobile and the insurance on my tablet but for whatever reason it's not removed but keep increasing.. I called at lease 3-4 times this week but instead of a discount or reduction,, it increases.. Are you not training your personnel appropriately? You don't follow through what's advertised. Samsung mobilePlease explain.