They recently had an event that I hit the milestones for, but never received the rewards. I was the only one in my alliance not to get these rewards. I put in ticket after ticket with tech support, but since the responses are auto generated, I was never reimbursed for all the lost rewards. They have an event for omega red and, theres a point where the characters needed all have to be a certain level, but one character is never available and I am still waiting to unlock him.