Been playing this game for years and took a hiatus, so I decided to come back to it but the password reset page is useless. No emails sent and having to rely on terrible customer service. Your agents are not helpful and very infuriating, even though I have sent many proof of identity, absolutely unprofessional. I'm at a point where it's been a week and I still can't get my account back. Please fix the password reset so that no such occurrence has to happen again.