I hired a man with a 12 passenger through the Uber Flash service and the man refused me. I had like 4 small boxes and three suitcases. He didn't even wait to see the boxes. And, he took advantage of my ignorance. He told me to cancel so I would be charged. When I tried to dispute the charge, Uber's "help" app kept sending me in circles. Terrible service for the customer, no way to actually get help. Thanks Uber. That link took me to a bogus Bollywood news website. They pretend to care.