My account was hacked and chewy personnel refused to reactivate my account without me agreeing to change my personal email password. They also frequently forget to deliver items that are paid for (not sure how you miss a giant bag of dog food). They also cancel items randomly last minute on auto ships leaving me in a lurch with no pet food and having to drive 30 miles to the grocery store. Supervisors are unhelpful and rude and blame "Protocol and Policy" for their inability to answer the simplest of questions regarding why orders were cancelled. DO NOT RECOMMEND THIS PRODUCT. You WILL be disappointed in the long run. I have been a customer for a couple of years and it just got worse and worse over time.