A lot of the time the food is cold and stuff can be out the pack lying in bag and when you get juice it is always spilled and bag all wet once my food was in with it and was all ruined so in all 2 stars from me and you don't get the refund I had to order again that night just wish it was more efficient in getting food to you hot and not all over the bag I use this app daily so I wish it was at least twice as fast or better