I was a really loyal customer of Gorillas UK, they were always super quick. To the point where they even sent me an email asking for my feedback. Then last night, it seems they no longer deliver to my area. The customer service it seems, is awful. I wish I could attach pictures of the exchange I had. I first got a templated response, not thanking me, not apologising, but just asking me to fill out a form. I asked if they had seen my previous messages, and got a message back saying, yes I did, please fill out the form. As someone who works in CX myself I was so shocked to receive such an unprofessional response I had to leave a review!