I purchased your product,believing the product I purchased. it is SHAMEFUL that you have become a part of big tech taking advantage of the elderly and disabled people. I did the so-called steps to get my 12sec recorded back,but it keeps telling me to pay. You are a crook; you get many people to purchase your product to demand WYZE to work. I paid for the WYZE, many many months late, you feel it is okay to squeeze money out of the very people that back your product.You should feel SHAMEFUL.