I gave their app a 5 star review in 2017. The new version is not good. I can't get the finger-print reader to work, and it never remembers your user name, even with "Remember User Name" checked. In other words, if you don't want to be stuck in an emergency, be prepared to type in all your information. They also removed AVAILABLE BALANCE from the debit card summary, which isn't a catastrophe, but it makes me wonder what they were thinking, and how else is this new version going to annoy me? And judging from the reviews here, Wells Fargo's tech support is lazy. It's like they actually expect actual users to be their QA, by asking people to email them with specific details. Go do your own test, WF, or whoever you outsourced this to. Asking for phone model #s is one thing, but telling your customer to send you a link to your review is pathetic. It means they're too lazy and too cheap to have their own tracking system. Big red flag.