Game wouldnt load. I sent 6 emails to netmarble asking for help and no reply. I found someone who gave me advice and got it worked out. I am able to play now but I am very angry that after a week of not playing I missed out on who knows what rewards, pre-update tokens, and log in events, and not a single word from netmarble. I guess I don't matter. Game is great customer service and appreciation is a joke.