I did all the stupid troubleshooting. Spoke to multiple reps who said they would have a Tech call NOTHING...MULTIPLE chat messages on your app NOTHING POWER OFF AND ON POWER CYCLE HOLD PWR BTTN TO CYCLE OFF N ON UNINSTALL REINSTALL TURN OFF UNPLUG TV 2 MIN UNPLUG RESET ROUTER MAN IP ENTERY NOTHING Still told no refund. I had the app on FOUR Samsung Smart TVs...nothing Update AGAIN Called AGAIN sat on hold for an hour...NOTHING Developer responds tells me to call, get parked on hold hour and 45