EVERY SINGLE TIME I try to use this app I get a screen reading "We're sorry, we weren't able to connect. Please try again." Under that there's a blue "Try again" button and a "sign out" link. "Try again" just takes me back to this screen again. And yes, my apps and phone are up to date and my internet is excellent. Not being able to access the app is really irritating when my cable box gets stuck in a boot loop after a power outage or an update, because I have to reset the box manually.