27 march i ordered from deliveroo, payment was made but It never did and the status shows as arrived. I contacted the customer service via chat and was told i would be refunded. I never requested for one as i have limited funds in my card and jst wanted my food. I was told by 6 agents this could not be done because the refund has already processed without my acknowledgement. After waiting 3 hrs i still have no food, no refund in my card, no funds to order new food. I would like compensation.