The app itself is slow, but what's worse, is the actual stores. With no customer service, the stores has a crew of rude employees. You can't even get a refund if they mess up your order or if they don't have what you ordered online. I waited 30 minutes before I got my food that I had pre ordered 30 minutes prior to showing up at store. food was left in window before it got bagged by the manager, who made me wait for her to stock shelves before she got my food. Get your chicken somewhere better