A bike was stolen during my ride. It was impossible to end my ride or get any assistance for almost 24 hours in the meantime Lyft ran up a 75 dollar fare and charged it to my card even after several attempts to contact them through email . Then they said I couldn't get my money back unless I filed a police report and even then they might not give it back. Earlier this afternoon got an email they issued me a refund that will take 7 to ten days to show up. No apology, no credit to my account.