Such a large difference between free to play and those that do pay, there is no in game support. Support offered in game is so bad it spoils the game exp. There is also no protection for lower level players, you often find you start the game and have been attacked so much it is impossible to play any further. The matching system can match alliances in events with alliances in other states with high gen heros and hqs. Developers like the cash but do not offer player support or compensation.