#3120735 submitted 01 Jan - reponse 25 Jan - steps contained within carried out, no change in results. # 3274273 submitted 26 Feb - No response. I have emailed numerous times, provided screen shots. I am still unable to complete the verification process. (it does not accept my address). So I can not upgrade to Silver and then Gold. All assistance will be greatly appreciated. Update 13 Mar 2022. It has been over 7 days now. Still no response. Still unable to verify my address. No recommendation.