Redeemed a card from eb games in February, didn't receive the digital virtual item -broccoli head- that u get from redeeming a roblox card from eb games / or gamestop which both of my friends redeemed from both places and got the item, after emailing and providing all the proof and receipt data they said the credits were correctly applied but never mentioned my enquirey of only wanting the item I was supposed to get. They said they couldn't help me, this is not great customer service.