I am completely and utterly disgusted with the company Verizon has become. I have been getting charged for a phone for 5 months now that I still owe $500 on that was supposed to be free I have spoke to managers that say that they're filling out a forms and creating a file for me and it takes a week to investigate it and never get any call back. Every time I call I'm on hold for 3 hours. This is seriously the worst customer service experience I have ever experienced in my whole life. STAY AWAY!!!