I am using this app for counseling sessions. I called twice before my first session to make sure I had filled out all the paperwork and was told I was good to go. Today we spent the first 30 minutes of a 60 minute appointment filling out medical history paperwork. I could have done this beforehand instead of wasting appointment time. I only get 5 sessions through my work, so it is really frustrating to waste the first one on paperwork. I cannot recommend this counseling service to anyone.