The first time giving Turo a try my rental car broke down 3 hours from my original start location. Any reputable company would understand and arrange for a way to get back to your started destination or agreed return location. However after hours of text, chat, and calls with customer service, the best they were able to do was provide a $50 Uber credit. I had to arrange my own way home and it ruined my trip and was left $400 out of pocket by getting a one-way rental with another company to get back home. I was under the impression this cost would be reimbursed because I was not at fault for the mechanical issues from the car after talking with a service rep. However, they decided they will only reimburse if I used LYFT or Uber even though there were none available where the car broke down. If you plan to leave anywhere more than 15 miles from the pickup with no LYFT or Uber and have problems, expect to pay out of pocket for any expenses. Horrible customer service. I could go on but these were my biggest problems.