The chats cut out right in the middle of trying to fix the issue at hand. Then the representatives mess things up further with your plan and add ons. For instance I'm currently trying to upgrade my phone, well come to find out we no longer have the "next up" option on out phones or insurance?! They were charging us for four devices when we only have two on our plan. Instead of removing and giving us a reimbursement they just removed our insurance entirely along with the next up option.