Downloaded the app again after taking a break from it and had my account deleted after sending one message. Was given no explanation why but was asked to explain why it should be reinstated - please explain how that makes any sense!! How can I defend myself against the unknown? Ridiculous customer service!! I know it wasn't the message content because I only asked 'how the person was' but when I asked for an explanation all I got was they are sticking to their decision!! Sort out your BU model!