Customer service is terrible. My brother got covid so I do cancel room on this apps,but it didnt show any information about how much would charge or refund. I thought it may show after I click the confirmation button. But when I confirmed,I got no chance to check for charges or refund or even date to change. So I tried feedback to customer service but they said cannot make any refund back,it should be shown on apps when I do cancel for room. Ask me to show them sceenshot to prove.