Starbucks app doesn't allow you to buy an e-gift card. When you do, it locks you out, then you need to reset your password. That's a joke. It doesn't reset. Then try using the chat. They can't help. Then called their customer service line. Even a bigger joke. My account is now "escalated", and I'm told it will take a couple of weeks to even get to where it needs to go. I've most likely lost all my points and won't get those back. This SUCKS!!!