I'm sorry but 60-70% of rides are ruined by a bike not accelerating at all despite being charged and 9/10 being in an available area. Often bikes just don't unlock, have severely broken parts or the app tells you it's in a restricted area after you lock and after you pay. I can't see Lime sticking around unless they make it at very least easier to get help and not just generic responses that don't match up with my experience. I always approach Lime bikes with the expectation they will fail.