The Toyota app and Toyota Alexa app are extremely buggy. I used to get a smooth connection the 1st time it connects with a new Prius Prime but after updating to the latest March 7, 2022 version, the app won't connect anymore. It alternates between 2 error messages on the vehicle, "To use the service, Toyota app needs to be running on your phone..." or "ensure your Entune App Suite is running..." The Entune app in the Play store says it's not compatible when loaded and the Toyota app is running!