I downloaded this app to save a small percentage off of my ticket cost total. I hooked it up through my Facebook and when I bought the tickets, they were sent to an email I had from college that no longer existed. When I got to the venue I tried both live chat and calling by phone to customer support to resend the tickets to my current email. They said they did everything they could to push the tickets to a new email but they could not help me. We missed the entire concert and drove home.