They charge a service fee, delivery fee (given to the driver) AND they charge the restaurant a percentage. This is why food items on the app are so much dearer than in store. This is so sad for our restaurants trying to pick up after covid lockdown. Really sad! Difficult to get in contact with support if you need anything ASAP. Food arriving cold because the driver is allowed to drop off to several houses on the way (this isn't always appropriate considering the type of food or distance).