I am having the same issue as Vanessa and it recently started. Pictures and articles will not download. I can't get messages from my granddaughters email anymore. I've cleared the cache, download the update, checked to see if I am enrolled in iMessages ( I am not) asi recently switched from iPhone to Pixel 6. Why is this message app embedded in my phone? Because if given the choice I would download an app that actually works. Update: yes I tried deleting the app, updating the app to no avail