The app don't pay fares for closed restautants or long waits. You have to call support and ask for the food delivery department which some agents don't let you do and when you do reach that dept they don't always help either. They once transferred me around ten times. There are some who do reiumburse you but then they deduct the repaid fares from your delivery earnings. Emailing support's no better because the only reply you get is a different agent asking for the info you already sent them.