I hate even giving one star. There's no way any companies customer service could be as bad as Verizon's. Every time I ask a simple question on their chat, the experience takes an hour or 2 or 3. Often never getting solved either. Today the app wouldn't let me sign in. They cancelled my password and sent me not one but two new passwords. I enter it and says they're sending me a code to me phone but I never receive one? Now no passwords work and can't sign in? I love the network but hate the rest!