Got locked out of my account the day I got paid, they told me to email them to get it unlocked so I did, they asked my proof of address and I.D, I sent it, they then said they don't accept the format of pictures that my phone takes, so I screenshot the pictures so they'd be saved as a jpeg, they then said they don't accept screenshots, so I downloaded an app to covert the original pictures to jpeg sent them and now they won't email me back at all it's been 2 days