The HP printing is a disaster from both mobile devices and windows computers since the cloud login was introduced 1-2 years ago. It almost never works to print without opening the HP Smart app (Windows computer as well), the printer is always "offline" even though it is powered on, connected via ethernet and can always be used by the HP Smart app. I always have to fidget with the settings to get a hard copy and have spent hours supporting my mother who unfortunately has an HP printer as well.