I once loved using Lyft, but after one of their drivers stole from me, and they simply let it go, I won't be using them again. If you're in the Jacksonville FL. Area, watch out for Aneila. She will confirm you were picked up and then dropped off and even when you tell customer support that you never got picked up, they will do nothing because regardless of not being picked up, the request for a ride was thru my own account and it was completed properly.