Customer service is a joke. Their terms and conditions are not applied. Don't be fooled about being free. It's free to download, but you need to pay to be competitive. Furthermore one server's largest player has bragged outright that he is "spending money", only to turn around block charges to his credit card or get credits from Google Play. Check out their response to fraud. They don't care about the people that actually pay that are getting hurt by someone committing credit card fraud.