This is one of the worst apps I've ever used. A retail giant like Verizon should be ashamed of how bad it is. You have to constantly sign back in, so much it's unbelievable. It's clunky, poorly labeled. The chat feature is confusing and hard to use when you have to reference the rest of the app at the same time. It's insane that one of the biggest phone companies in the world has an app like this