Worst app ever. We spend all that money on hearing aids sold with promises. Mine don't stay connected in the app. My right one rarely works. I've dealt with Oticon's support team several times. They're all very nice but their hands are tied. It works for 5 minutes, and then it's a roller coaster. On, off, on, off. Shame on whoever is responding to these posts! You cannot help us because your app does not work and you need to stop saying to call support. Just fix the app!