Absolutely ridiculous. I was made to update today and find I can now only see a snap shot and no more 12 second videos. March 13 and back can still be played but nothing after just a photo. I will not be paying for your service as you had falsely sold me camera that are now no good unless I pay for the free 12 second videos...how is this even legally allowed? They are not new camera's, so I would assume you have to honor your service as when they were bought. This should only apply to new cam