When the modem restarts(unplug and plug back in or ower goes out in city - not a factory wipe) and is connected again, the device gets removed. Very frustrating especially since it is security. When the modem restarts our phones, laptops, gaming consoles and other electronics do not ask to add the WiFi back in, it automatically picks up, but the Lorex app removes the devi e and requests to add back? Without any modem interupption it works for weeks.