The app was easy to use and the car was clean and the price was good value. I only wish that the driver did not touch my hand as I was handing over my suitcase. He was an old married man and I am just a young girl. Also, I typed the exact address but their app gave the wrong address to the driver. Then the driver went to the wrong address and I had to run about looking for the car. I was charged for the waiting fee but it was not my fault! 😠