Turo is horrible . They charged me $230 for a smoking violation which yes completely agree with that violation because it was my fault ..they told me if I pay it I can rent again and that is a complete lie . Billing Department emailed me telling me that if you get a smoking violation you will never be able to rent from them. I have a 5 star review as a guest and this company will continue to lose people if they keep doing this. They don't give you another chance but they don't tell you this