I see that people are also experiencing the same thing as me,i've been trying for a few days or even a week to open this app, it may be because of the app i used to install but that wasn't the case,i also tried clearing its cache and everything else its not working. If im not the only one experiencing this then maybe we have something in common that only makes it happen, for me im guessing it was my phone. This is a pretty old phone so im getting back to this to check the description of it