I decided to purchase a golden ticket to get some bonuses and it's been the worst choice I've made so far. The game will not load, keeps auto loading to a broken part of the game & it freezes. No amount of uninstalling, clearing caches helped. Contacting customer service is impossible. It has been over a week and they have not responded to my emails. They have taken my money and now I can't play the game. I feel like they stole my money. So unimpressed with their non existent customer service.