try to upgrade from basic to magenta but tmob requires we call in agent outright tell us there is no such promo on their app which we are looking at as we speak on the phone with him next day the promo is gone (fails to load) funny how that works Further more if you have 4 lines in ur family line and try to up grade u have to add 2 more lines. No where does it say that its for new costumers or that you have to add two new lines Why do we have to call to upgrade? Tmob is running boiler rooms!..