I have the same problem as the previous reviewer. I am a GM cardholder trying to transition. I'm not able to setup account on PC website or through this phone app. I called customer service and talked to a representative (specialist) after a 1 hour wait on the phone. She told me they are having technical issues and can't help me. I asked when will the issue be fixed. She said she didn't know and just keep trying. GM will be losing a lot of customers with this kind of service.