So apparently I have 2 profiles so they blocked my profile. I asked to remove one of the profiles as I had no idea I had more than one. Probably because my payments were mixed up the last time I tried to upgrade. So frustrating. Here is a suggestion: why don't you contact the individual rather than block the person? There is nothing going on other than your website blocking people so that they can't cancel their subscription. PS. Not everyone in the world uses Facebook or Twitter.