❌THEY ARE FRAUDS. I tried for 2 weeks to get the points for my in app purchases totalling over $200. They responded to my review telling them to contact them which I did over & over. Eventually they stopped responding after they asked me to send a receipt of every purchase. Which I did 3 TIMES. I wasted DAYS getting them the info they wanted and they did NOTHING. No respnse. What a SCAM. If you spend money in games be warned you may never see the loyalty gems. Too bad, liked it at first.