I have been playing for a few months. Castle was upgrading to level 35 when the game wouldn't allow me to log in. They wanted me to pay for the charges my daughter made that were unauthorized by a minor. I paid the charges for the items I bought but refused to pay for things she clicked on without my permission. They still haven't allowed me access to my account. The worst customer service experience I have ever seen. I am looking at what else I can do legally to get back the money and time.