Freezes so much that I have to use my phone for audio while on the laptop for video a fourth of the time. Some improvement, but not enough for the money Zoom has made. Why can't this be fixed? Plus when I try to use the phone, it keeps saying "the host is already in a meeting" which is not true. As I write this I realize I should have given a 1 instead of a 3 but it is a good service and I am grateful. Yet I am afraid they will mess with me more and make it worse.