Customer can rate your job, but you can't rate than. They give you less than 5 stars with no reason, the shopper can't claim because they have afraid to be deactivated and also it doesn't change the rates. When you chat with the support asking why have been received 1 star, they said they can't say it. This app is totally unfair with the shoppers. I worked 2 months and definitely, I am not use it again and not recommend.