Bus booking is horrendous. Takes customer for ride. Nexus with neeta operator. They take booking and then cancel. Allocate upper berths and leave no room for refund. Absolutely avoid both make my trip and neeta buses. Never book any hotels in advance where neeta operates. Cheated. Make my trip even doesn't have a helpline where u can have personal interaction to resolve. If u cancel booking where bus is cancelled by operator. You may still not get full refund. Because there is no proof with u.