Dogshit is how I'd describe them. I paid for a 1 month plan, I didn't know it was a subscription. The day after i was charged for another month I contacted them and requested a refund. Apparently they only give those out during the first month of service, so they essentially stole $13 from me. I have no intention on using it for another month and am actually disgusted they aren't willing to refund for an accidental renewal. Actually really gross.