The app is good, pretty straight forward. Customer service for any issues with the trip itself is poor at best. We had multiple flight changes, in airport flight issues, confirmation issues, etc. Contacted several times to try to get back to original itinerary and was going to have to pay double the original trip itinerary...not cheap tickets. I could keep on going. I am deleting the app, never using cheap tickets again, definitely do not recommend the company for anyone.