Tried to make my first purchase and they put a hold on it and I can't figure out what they want to verify that the card belongs to me cause I don't use a physical bank, I use a debit card that my boss used to direct deposit my paychecks onto and I have a cheap phone and it doesn't do any screenshots of anything I have been trying to figure it out. Why do they do that on someone's very first purchase and I can't even get onto customer service in anyway possible