T-Mobile used to be my favorite cell phone company now it has went down the craper...... I have a lot of issues with my service every time I call offshore wraps have no idea how to take care of my issue they also refuse to transfer me to an American rep.... One rap was so angry with me that she disconnected 1 of my lines completely it took me 4 hours to get it back and and the supervisors and the management staff just don't care I have moved my my service to Verizon........