Verizon services is real BS and they don't care to have it fixed I wouldn't recommend Verizon services to ANYONE as they're in no way concerned about they're customers but rather more concerned with the payment of your bill regardless if your services not working at all their troubleshooting scam is a real joke as nothing is ever fixed through their troubleshooting NO ONE SHOULD EVER GET VERIZON PHONE SERVICE IN THEIR LIFE IT'S TOTAL TRASH