I am experiencing the same exact issue as Jimmie below. Doesn't appear to be complete. Just 4 boxes on a white background which I guessed were name name email and password...then the next page is also just 2 boxes on a white background. There's no writing on the app. No info..nothing is working. Same for my husband. We both have galaxy note 10 plus If that helps you resolve this. We just bought the heart rate monitors and ad of right now it seems like a complete waste of $$$$$