This app acts as if it's trying to dial up to the Internet; if I had a landline phone I wouldn't be able to use it. time literally stops when that little circle goes around and around and around and around. I could save more time driving out of town to a spectrum physical location and paying my bill there rather than using this app and waiting. I see someone replied with a generic response. Customer service is the absolute biggest time waste ever. You guys need to get better service!