I had someone install a table poorly. When I confronted them, they said they'd fix it and kept giving me the run around. I had to send the tale back and buy a whole new one. When trying to get a refund from Thumbtack, they basically distracted me by asking me to explain what happened 4-5 times omin different forums. They finally asked me to complete yet another form to "investigate" and gave me a window within which to complete. I finally grew tired of trying to get my money back and gave up.