{'conversation_history': 'agent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\ncustomer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\n', 'latest_customer_utterance': 'so i could make a a a better informed decision'}