{'conversation_history': "customer : pocket so thank you so much\nagent : is there anything else i can help you you're welcome\ncustomer : no that's it thank you so much\nagent : right well thank you for calling health care option if you just select you have to take a survey please that online otherwise thank you for calling health care option you have a great day\n", 'latest_customer_utterance': 'you too you got the bar'}