{'conversation_history': 'customer : other blue packet for me please\nagent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\n', 'latest_customer_utterance': 'no i would like to go over some uh first and then find out and'}