{'conversation_history': 'agent : a package so once when you receive it you can either give us a\nagent : so that we can help you process the over the phone or you can also go into the website and you can also choose the plan that way too or either you can just send us back the form either way will work\nagent : but generally just want to let you know there is a thirty day timeframe to select the plant if not the state will select\nagent : one for you\n', 'latest_customer_utterance': 'okay and can you go in person'}