{'conversation_history': "agent : okay okay\nagent : ok well that's no problem but we can go ahead and enroll you\nagent : over the phone you do have thirty days to select the plan or a plan will be selected for you\nagent : so we can go ahead and take care of the enrollment now would you like to go ahead and do that\n", 'latest_customer_utterance': 'now actually i would like to have the packet i just want to be able to review the clients'}