{'conversation_history': 'agent : k so you do have thirty days to enroll or the state will select one for you\nagent : we can take care of this over the phone if you would like would you like to go ahead and take\nagent : care that over the phone with me today\ncustomer : no i would like to go over some uh first and then find out and\n', 'latest_customer_utterance': 'more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please'}