{'conversation_history': 'agent: one two three four\ncustomer: address is do not mail you eighty four nine seven four six \nagent: and your phone number\ncustomer: my phone number is nine two one three four two four two \nagent: how can i help you today', 'latest_customer_utterance': "customer: um yes so i requested an exemption a few weeks ago and i'm just calling in um to check on the start"}