{'conversation_history': "customer : no i would like to go over some uh first and then find out and\ncustomer : more information and then i will call you guys back but i would like to physically you know to request a new package to sign up for me please\nagent : okay and just so you're aware um you can get the choice form\nagent : online i can go ahead and provide you with the website and you can get the form online instantly\n", 'latest_customer_utterance': "well i don't have a computer and you know i would like you know physical package if you don't mind"}