{'conversation_history': "agent : all right thank you and then can you please verify your full address including city state and zip\ncustomer : thank you and my uh okay my attitude is one two three jump\ncustomer : sacramento california nine five eight seven four\nagent : all right and then what's a good phone number for you\n", 'latest_customer_utterance': 'it is uh eric call nine one six eight seven four'}