{'conversation_history': "agent : sure i'll be happy to assist you with that \nagent : so when we send that letter out it gives you thirty days to enroll in the plan and if you do not select a plan within that thirty days then a plan will be selected for you \ncustomer : no \nagent : now if you like i can go ahead in the issue with them roman over the phone today ", 'latest_customer_utterance': "customer: okay sure let's do that"}