{'conversation_history': 'agent : but generally just want to let you know there is a thirty day timeframe to select the plant if not the state will select\nagent : one for you\ncustomer : okay and can you go in person\nagent : mm well you can uh turn in by your local you can turn in the choice form and send it out you know bring it to the local office and they will have some out on the outside which we call it out we search\n', 'latest_customer_utterance': 'okay but i will just wait for the nail instead of the pack'}