{'conversation_history': 'agent : you can get into the other the other options are eligible and health net \ncustomer : okay \nagent : l a care has a period plans with anthem blue cross blue shield promise l a care direct whereas health net has a pediatric plans with health net and molina health care \ncustomer : okay and um ', 'latest_customer_utterance': 'customer: about dentist how do i find a dentist'}