{'conversation_history': "customer : now actually i would like to have the packet i just want to be able to review the clients\nagent : mmhmm okay um\ncustomer : so i could make a a a better informed decision\nagent : okay that's that sounds good you just to let you know you can also access the form online i can provide you with the website would you like the website\n", 'latest_customer_utterance': 'uh no thank you not at this time'}