Do you know how to update the firmware for an electronic device?
user
Hmm, that’s a good question!  What do you mean by firmware?
assistant
You don't know what firmware is?
user
I’m sorry. I don’t know what firmware is.
assistant
Do you know how to update the firmware for an electronic device?
user
Hmm, that’s a good question!  What do you mean by firmware?
assistant
You don't know what firmware is?
user
I don’t think so, can you tell me?  I’m glad you asked me this question.
assistant
Do you know how to update the firmware for an electronic device?