I just bought a new keyboard for my computer but I'm having trouble setting it up. Can you walk me through the process?
user
Sure, which operating system are you using?
assistant
Windows 10
user
Okay, did you do the standard installation process of installing a keyboard driver and maybe the correct layout to go with it?
assistant
I just bought a new keyboard for my computer but I'm having trouble setting it up. Can you walk me through the process?
user
Sure, which operating system are you using?
assistant
Windows 10
user
Ok, so I want to make sure you have the latest version of drivers installed for your keyboard.  This is really important!  Is your keyboard brand and model number right here on this sticker?
assistant
I just bought a new keyboard for my computer but I'm having trouble setting it up. Can you walk me through the process?