How can I get a medical alert necklace for grandma?
user
I can walk you through the process, here’s the website to look at.  But we can also talk through the process in more detail if you want.
assistant
How can I get a medical alert necklace for grandma?
user
Alright, how about you just tell me the whole story first.  What’s going on?
assistant
How can I get a medical alert necklace for grandma?