Prior to 1992 dispatch was provided by a dedicated center at Valley Hospital. These individuals were trained in-house and also participated as hospital operators. Following 1992 dispatch services were contracted out to Mercy Ambulance, who communicated with other fire and law enforcement agencies. Mercy Ambulance dispatch provided flight following communications in addition. On December 7, 1983, N57901 was destroyed when it collided with Black Mountain. The pilot attempted an auto-rotation after the left engine cowling came apart mid flight. Pilot Paul Kinsey, flight nurse Jessica Hilt, and paramedic Ernest Chris Hasselfeld died. N105HH was destroyed when the Messerschmitt-Bölkow-Blohm Bo105 smashed into a patch of land just off Old Ben Road near Indian Springs on April 3, 1999. Pilot James Bond Jr., and two flight nurses Kathy Batterman, and Leroy Shelton were killed. The NTSB ruled that a combination of pilot error and punishing weather with reduced visibility (less than 50 yards) caused the crash. An elementary school in Las Vegas was named in Kathy Batterman's honor. On November 13, 2000, N911VH had a "hard landing". The pilot attempted to avoid powerlines after a car appeared to be in the landing zone. Pilot Tim Rego, flight nurse Lisa Freeman, and paramedic Rick Loughry escaped with minor injuries. N417MA was destroyed on September 7, 2002, after the rotor blades delaminated. The crash killed pilot Marshall Butler, flight nurse Ana Coburn, and paramedic Kalaya Jarbsunthie. Marshall Butler and Ana Coburn of were former Flight for Life employees. This fatal crash was not Flight for Life accident, it was a Mercy Air helicopter.