Few oil companies responded to the request. Organisation Article 19 also found that there were inadequate mechanisms to facilitate information requests from the public, and no dedicated public information offices in Ministries. In addition, their report found an entrenched culture of secrecy within Azerbaijani government institutions and a lack of awareness of the right to information among the public. Under the law, responses to requests for information is due within 7 days and, if necessary, no later than in 24 hours. A public authority may refuse to reply to the request only when it is not the owner of the information, the disclosure of the requested information is restricted by law, the request does not contain information for identifying the information requested, the applicant is not entitled to request such information, or when he/she has not provided information on his/her identity. The law defines two categories of information, i.e. "public information" and "information with limited access". Two types of information fall within the definition of "information with limited access", as defined by the law: secret information (state secrets), and confidential information (proprietary, professional, commercial, investigative or judicial secrets, and personal information). Since 2012, commercial confidentiality includes also "information about founders (participants) of legal entities and their share in equity capital, and this significantly hampers journalistic anti-corruption investigations". The law established the set up of the Commissioner for Information Issues, in charge of supervising the implementation of the law. However, over the six years that followed its establishment, the Office failed to comply with its duties. As a consequence, in 2011 the Parliament amended the relevant legislation, abandoning the idea of the Commissioner position, and instead entrusting the Ombudsman for Human Rights with the former responsibilities of the Commissioner for Information. Media outlets and journalists face several problems when trying to access public information. Such problems, however, are unevenly distributed as some public authorities offer complete and timely answers to FOI requests in most cases while many other institutions widely ignore journalists' requests. Some ministries make decisions to limit the access of journalists to information. Problems of access to public information are not limited to authorities' illegal refusals to respond to information requests. Indeed, journalists' right to access information are violated both by the courts and the Parliament. For instance, in 2013 there were cases of journalists to whom was impeded to cover trials even though all the hearings were open. In 2013, the Parliament impeded journalists to bring their equipment and smartphones to the meeting rooms following the episode of a video recorded by a journalist on a smartphone and published on the Internet showing MPs voting with e-cards on behalf of their colleagues.