Keane initially blames Leela Kapoor's lack of supervision for the incident, but is later convinced by his daughter that she was fully capable of handling the situation on her own. Keane concludes that there was no fault from any of the officers involved, and coupled with his new taste for detective work after assisting Meadows with the Caplan investigation, Keane decides to make a transfer back to divisional CID. Sergeant Jane Kendall served as Chief Inspector Conway's right-hand lady in the Community Liaison Office. Born into an RAF family, Jane joined the police force at 17 and had been a sergeant for four years when she transferred to Sun Hill. She was a tirelessly committed officer and completely dedicated to her job. She saw her policing role as essentially one of serving the community rather than catching crooks. Caring and compassionate, her generous heart was easily touched by a hard-luck story, which sometimes led to other officers accusing her of being too soft on criminals. But her instinctive perception and sympathy meant she could communicate easily with people from all walks of life. An active sportswoman, she was not afraid to be disliked and pull rank in order to get the best performance from those around her. Conway came to rely on her intuition and the two shared a good working relationship, based on mutual respect. After a nine-month stint in the CLO, she left later that year. Area Commander Lisa Kennedy joined Sun Hill in early 2010, becoming the first on-screen Commander since Adam Okaro left in 2006. She had replaced Okaro some time before the summer of 2009 when Jack Meadows was promoted to Superintendent, as she told Meadows at one point that she did not approve his application for promotion, despite him succeeding in his bid. She was first brought in to investigate a claim of police brutality against Sergeant Callum Stone, who was seen on video assaulting someone whilst trying to give medical aid to a bleeding female during a disturbance outside a nightclub. She offered Superintendent Jack Meadows any procedural support during the investigation into Sergeant Stone's actions. When Stone was suspended, morale in uniform dropped dramatically as they believed Sergeant Stone was "shafted". Kennedy provided support when Nate Roberts and Ben Gayle were shot at on patrol, but came down hard on Meadows for not sending the pair home in the aftermath, as Roberts lashed out at Inspector Dale Smith for his handling of a suspect's arrest. Kennedy was also on hand to assist Meadows in dealing with the press after the shooting murder of a teenager, before dealing with procedures to end Stone's suspension.