Additionally, there are discount coupons for membership payments. Immediately prior to founding Care.com Marcelo was an Entrepreneur in residence at Matrix Partners. While there, she and Matrix partner Nick Beim met with the founders of Sittercity.com and Sitters.com, two existing websites for finding caregivers which had been founded years earlier. The purpose of the meetings were to discuss a potential investment and bringing Marcelo in as CEO. Matrix Partners did not invest in either firm and, months later, Marcelo would found Care.com and receive $3.5 million in Series A funding from Matrix Partners, with Reid Hoffman, co-founder of LinkedIn also participating in that round. The situation has been cited as a noted example of VCs misleading entrepreneurs they meet with and using the information for their own benefit against the entrepreneurs. Mike Cravens, founder of Sitters.com, is quoted as saying that the meetings Marcelo and Beim had with him "were more than just a couple of meetings... the reality is that they did a deep dive into my company and then used that information to jump-start Care.com". Cravens furnished the Boston Globe with emails from Marcelo in which she tells Craven that she would not entertain starting her own business which would compete with Sitters.com.  Anne Raimondi, a spokesperson for Matrix, responded that: “We can appreciate that the companies in question do not like competition, but we do not believe that their claims of unfair treatment are at all merited because both Sheila and we said from the earliest discussions with these companies that we were considering competitive options and not to share any information with us that they were not comfortable sharing.” On the review site trustpilot.com the company has a 1 star rating for their customer service. Several consumers have complained that they were unable to log in after paying, getting charged more than once, customer service ignoring their emails, etc. In 2013, the Care.com app Karoo received a Webby Award under the social (handheld devices) category. The app was later withdrawn.