Reid's addendum made apparent his belief that maladministration should be interpreted very broadly and that it should not be interpreted in a way that disadvantaged the complainant. Some notable cases were investigation during Reid's time as Ombudsman. A widely publicised statement by the Parliamentary Under Secretary for Health, Edwina Currie, that "most of the egg production" of the country was "sadly... infected with Salmonella" sparked a collapse in the price of eggs and confidence crisis in the industry in December 1988. The Government introduced a compensation scheme and a farmer complained that the Ministry of Agriculture, Fisheries and Food (MAFF) had changed the basis of awarding compensation after giving him what he regarded as an unsatisfactory amount. Reid found that MAFF had not made its decisions on the basis of evidence, had been evasive when questioned about the basis on which compensation was determined and had unreasonably concluded that the complainant's case was closed. In consequence, MAFF apologised and agreed to pay compensation to the complainant. Reid received many complaints of maladministration by the Child Support Agency, which had been set up in 1993 to assess, collect and enforce child support maintenance. Such was the volume of complaints that Reid took the unprecedented step of not investigating individual complaints unless they involved an aspect of the Agency's work which was previously unknown or involved actual financial loss. Reid uncovered a litany of administrative woes when he reported in 1995: "mistaken identity, inadequate procedures, failure to answer correspondence, incorrect or misleading advice, delay in the assessment and review of child support maintenance, and in its payment to the parent with care". Complaints about the Agency continued to reach the Office, making up a third of all cases admitted for investigation. Reid reported again in March 1996, finding that shortcomings continued to occur. The Select Committee criticised the Agency for failing to heed the advice of Reid's reports. It was necessary for Reid to lay a report under s10(3) Parliamentary Commissioner Act 1967 when the Government refused to accept his findings in respect of complaints about blight caused by the construction of the Channel Tunnel Rail Link. Residents in Kent complained that the handling of the project by the Department of Transport had caused the value of their properties to depreciate to the extent that they could not sell them. In February 1995, Reid issued his report, finding that the Department had maladministered in not considering the effects of its policy on those affected by it. Reid commented that the project had been kept "in limbo", increasing uncertainty and blight.