In response to the U.S. charges the company put out a statement that made no mention of its legal problems, but instead incorrectly implied that they were in negotiations and that they had voluntarily left the U.S. market, when in fact the SEC had taken an injunction out to stop them. In a message posted on its website, the company stated that   On January 26, 2016, Banc De Binary agreed to a court order to pay $11 million in restitution and penalties to settle this case. The settlement agreement requires Banc De Binary to refund the losses of US customers. Refunds are being handled by the National Futures Association as court-appointed monitor. Banc De Binary is permanently barred from doing any business in the United States or with US persons. In 2018 Leonel Alexis Valerio Santana and Frank Gregory Cedeno were charged in a U.S. court for criminal fraud. They allegedly impersonated SEC employees promising to help victims of Banc De Binary's scams obtain repayment of lost funds. Instead, they allegedly defrauded the victim by taking $1.3 million more. In July 2018, the CFTC filed a complaint against Michael Shah and his company Zilmil asking for disgorgement and fines totaling $75 million. Shah and Zilmil advertised trading schemes by Banc de Binary and 15 other companies to traders in the U.S. even though none of the companies were registered to trade with U.S. customers. Shah also offered automatic trading systems, including the "Millionaire Money Machine" which Shah knew, according to his emails, did not produce the advertised results. Within the European Union, the company was regulated by the CySEC. On 7 April 2014 CySec announced that they had fined Banc De Binary 10,000 euros after it had "concealed material information in its request for authorization CIF submitted to the commission in August 2012, namely concealed the existence of close links between it and another company". In the UK, "Daily Mail" newspaper journalist Tony Hetherington reported allegations that Banc De Binary withdrew funds from the accounts of two clients without authorization. Banc De Binary has since denied any wrongdoing. As of October 2013, the company was rated "F" by the United States' Better Business Bureau (BBB) because 31 complaints had been made against it, including 9 of which were unanswered. The BBB report also wrote that the "site essentially allows investors to gamble on the future price of something at a point in time". It appears on the Securities and Exchange Commission's "List of Unregistered Soliciting Entities That Have Been the Subject of Investor Complaints".