After this discussion, it must be settled if the existent problem of the parties can be answered by a mediation process. At the end of this phase a mediation contract is signed, which contains among other things rights and obligations of the mediator and the parties (modal contract ). The meaning of the contract is to lay a code of behavior, on which the involved must be keeping with. With the second phase starts the real conflict management. The extent of the conflict will be made clear and the points which are treating over the process are listed in detail. This way the mediator receives an overview about the dimension and is able to create a plan. This phase is the most important chapter of the mediation process. It is basic to deal explicitly with the conflicts. In this phase the parties must reveal their problems and voice their interests, to find the optimal problem-solving approach. If wishes or demands are not communicated at this, it will be difficult to involve those afterwards in the next phase. After collecting the interests they can be search for common solution options. The different ideas will be collect and afterwards evaluated together. The ideas can be collected in different ways, for example by brainstorming. A solution concept will be designed in this phase and that will be developed in the last phase. At the end of the mediation, the solution concept from phase 4 will be a phrased into binding agreement. The agreement can be discussed with a consultant lawyer. This way the parties can be sure that they have made a decision which is legally correct. The contract is an obligatory agreement. It needs to be validated, for example by notarization. There is no categorization in wrong or false. No party will be inculpated to be wrong or to have made mistakes in the past. The conflicts are reviewed, but with a forward-looking view to find the best solution the two parties. An advantage of mediation is, that the problems are not delegated, the parties try to solve the conflict themselves. This course might take longer, but after all the parties came as opponents to the mediation process and not as friends. In most cases, the idea of solving the problem wins after some time. Due to the voluntariness of the mediation process, a high commitment of the two parties is to be estimated. A positive attitude is thereby part of the course because the parties can agree in peace. Both parties must agree to the arrangement and need to implement the changes in the future. Furthermore, the mediation should encourage friendly contact between the parties after the mediation process. Mediation shall be an impulse to advance the attitude in the future.