In June 2011, the government confirmed that Myki would continue operation. However it was announced that short-term tickets would not be introduced in metropolitan Melbourne, and would be abolished on regional city bus systems, where they have been in use since Myki's introduction. With the Myki system to be retained, users have asked that Myki be improved before it becomes the only ticketing system for Melbourne. A survey conducted by the Transport Department found that people like Myki's ease of use, but some complained about the time taken to touch on and off, and the inadequate provision of information about the Myki system. A survey conducted by the RACV found that users like Myki's ease of purchasing, but the time taken to touch on and off was a major disadvantage. The most requested improvement was for more flexibility in the system. Specifically, users want to be able to purchase single-use tickets. During 2012, the government progressively shut down the Metcard system. All Metcard ticket vending machines on railway stations were removed or switched off. The only Metcard vending machines still in operation were on trams. The limited remaining range of Metcards could only be purchased from staff at premium stations, from bus drivers, and from PTV Hub. On 13 September 2012, Public Transport Victoria and the TTA announced that Myki would become the only ticketing system on public transport from Saturday 29 December 2012. On that date all Metcard equipment remaining on the system became inoperative. In the meantime, the sale of Metcards at premium (staffed) Metro railway stations was progressively phased out, and ceased entirely during October. Metcard validators commenced to be removed from railway stations on 12 November 2012, and all were removed or became inoperative by the end of December. Also from November, passengers with unused Metcards were able to transfer the value onto a Myki card as Myki money at premium Metro railway stations. Myki came into use on regional "commuter" (short-haul) rail services in mid-2013, in a staged process: between Melbourne and Seymour on 24 June, on the Traralgon line on 8 July, the Bendigo line on 17 July, the Ballarat line on 24 July, and the Geelong-Marshall line on 29 July. Family paper tickets are available to families travelling within the Myki zone with children below 17 years of age. On 10 November 2013, Myki was introduced on Wallan and Kilmore town buses. After February 2014, paper tickets for passengers on commuter services were abolished, and passengers were required to use Myki.