In 2009, "Exxon Valdez" Captain Joseph Hazelwood offered a "heartfelt apology" to the people of Alaska, suggesting he had been wrongly blamed for the disaster: "The true story is out there for anybody who wants to look at the facts, but that's not the sexy story and that's not the easy story," he said. Hazelwood said he felt Alaskans always gave him a fair shake. Chemical dispersant, a surfactant and solvent mixture, was applied to the slick by a private company on March 24 with a helicopter. But the helicopter missed the target area. Scientific data on its toxicity were either thin or incomplete. In addition, public acceptance of a new, widespread chemical treatment was lacking. Landowners, fishing groups, and conservation organizations questioned the use of chemicals on hundreds of miles of shoreline when other alternatives may have been available." According to a report by David Kirby for TakePart, the main component of the Corexit formulation used during cleanup, 2-butoxyethanol, was identified as "one of the agents that caused liver, kidney, lung, nervous system, and blood disorders among cleanup crews in Alaska following the 1989 "Exxon Valdez" spill. Mechanical cleanup was started shortly afterwards using booms and skimmers, but the skimmers were not readily available during the first 24 hours following the spill, and thick oil and kelp tended to clog the equipment. Despite civilian insistence for a complete clean, only 10% of total oil was actually completely cleaned. Exxon was widely criticized for its slow response to cleaning up the disaster and John Devens, the mayor of Valdez, has said his community felt betrayed by Exxon's inadequate response to the crisis. More than 11,000 Alaska residents, along with some Exxon employees, worked throughout the region to try to restore the environment. Because Prince William Sound contained many rocky coves where the oil collected, the decision was made to displace it with high-pressure hot water. However, this also displaced and destroyed the microbial populations on the shoreline; many of these organisms (e.g. plankton) are the basis of the coastal marine food chain, and others (e.g. certain bacteria and fungi) are capable of facilitating the biodegradation of oil. At the time, both scientific advice and public pressure was to clean everything, but since then, a much greater understanding of natural and facilitated remediation processes has developed, due somewhat in part to the opportunity presented for study by the "Exxon Valdez" spill.