What are the findings of the Communication Study regarding referral and approach to care for Chronic Heart Failure?
The findings of the Communication Study regarding referral and approach to care for Chronic Heart Failure were that people with heart failure, their informal carers and professionals within and outside HF services all felt that there was poor communication across boundaries, and this affected patient experience and patient care. Healthcare professionals also felt that some barriers to cross-boundary communication were fragmented and incompatible information systems, and difficulties trying to speak to other health professionals. People with heart failure also experienced being well-informed in HF clinic, but receiving no information after being discharged to primary care, which some took to mean they no longer needed care for their heart failure.