What strategies can be employed to facilitate a quick rapport with the patient and tailor information to the patient's needs?
The committee suggested including any preferences the patient had, regarding the level and type of information they want to be given, into the referral form from primary care. Another suggestion was for patients to complete a simple questionnaire before the first appointment identifying key areas they would like to discuss during the consultation. The committee also supported the provision of training in advanced communication skills to all heart failure staff, and the incorporation of specific information on heart failure issues into broader communication training for chronic or life-limiting conditions.