What models can be used to improve coordination between primary and secondary care for patients with chronic heart failure?
Models to improve co-ordination suggested by health care professionals (HCPs) in the studies included a single care-coordinator, a shared-care protocol between primary and secondary care, and using HF nurses as a bridge between primary and secondary care. Evidence suggested that patients find the healthcare system poorly co-ordinated and confusing to navigate, leading to increased treatment burden, and sometimes even conflicting advice.