What recommendations from the patient experience guideline were identified by the committee?
The committee identified several key recommendations in the patient experience guideline which, if implemented in heart failure services, would go some way towards addressing the issues identified in the review. Highly pertinent recommendations from the guideline include allow adequate time so that discussions do not feel rushed (1.3.4.), clarify with the patient at the first point of contact whether and how they would like their partner, family members and/or carers to be involved in key decisions (1.3.10), avoid the use of jargon and define unfamiliar words (1.5.6), provide both oral and written information (1.5.12), and to give the patient the opportunity to discuss their diagnosis, prognosis and treatment options (1.5.21).