text: It is the spare parts for theItalian charm bracelet.
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  Elis Jewelry Shop does NOT hold responsibility for packages that state delivered but were not received. You must take this up with the shipping carrier. The order and shipping fees are not refundable in this case. However, if your package is missing while in transit, please reach out to us via email so that we can handle the situation and file a claim with the carrier.
  *Elis Jewelry Shop reserves the right to change this policy at any given time, with or without notice*