text: It is possible that a situation occurs where you are unsatisfied with the services we offer. We regret if this is the case.
  In this situation, please get in touch with us through the customer service contact form so that we can find a solution together. We aim to respond to all messages within 3 working days.
  If you are not satisfied with customer service, please email our management at:
  Website European Online Dispute Resolution: https://ec.europa.eu/consumers/odr/