text: Some desTo order, simply select the items you want, choose the dimensions and options you want, then add them to your cart. Once you're done shopping, follow the steps for payment and shipping.cription
  Once your order is validated, it is possible to modify or cancel it if it has not yet been shipped. Contact us quickly at email@example.com .
  A confirmation email containing a tracking number will be sent to you as soon as your order is shipped. You will be able to track its status online.
  Delivery times vary depending on the destination: Belgium: 1 to 3 working days. Bordering countries: 3 to 5 working days. Other EU countries: up to 7 working days.
  Delivery costs depend on your order and your location. Delivery is free in Belgium from 100€. See our Delivery section for more details.
  We work mainly with Bpost to ensure reliable and fast delivery.
  Yes, you can choose a different delivery address when confirming your order.
  Returns and exchanges
  Yes, you have 30 days to return your items if they are not suitable. Products must be unused, in their original packaging and accompanied by proof of purchase.
  1. Contact our customer service: Send us an email to firstname.lastname@example.org specifying: Your order number. The reason for your return (exchange, refund, etc.). 2. Receive our instructions: We will send you the detailed procedure as well as a prepaid return slip to facilitate shipping. 3. Return your products: Drop off your package at a relay point or at the post office, according to the instructions provided by our team. 4. Confirmation: Once the return is received and validated, we will send you an email to confirm the processing of your request (exchange, refund or credit).
  Customized, damaged or used products cannot be returned, except in the case of a proven defect.
  Our Walloon wool duvets offer unrivaled comfort thanks to their thermoregulating properties. They are light, breathable and suitable for all seasons.
  Yes, all our wool comes from Belgian breeders. Our production processes respect strict standards in terms of sustainability and ecology.
  Some of our duvets are treated to be machine washable (wool program, 30°C). See the product sheet for more details.
  Summer: Filled with 250g/m² of wool, ideal for warm temperatures. Winter/Mid-season: Filled with 450g/m², perfect for cool temperatures.
  This natural treatment protects our products from mites and bacteria thanks to 100% natural active ingredients.
  Wool is antistatic and does not retain dust or odors. Good ventilation is generally sufficient. For washable models, use a wool program at 30°C. Electric dryers are prohibited.
  To maintain its loft, open the pillow regularly and separate the wool flakes. If necessary, machine wash the pillow (wool cycle) and air dry.
  Our mattress toppers require simple and effective maintenance: Air regularly: Place your mattress topper in the open air as often as possible to preserve its freshness and eliminate humidity. In case of stain: Clean locally with a sponge or damp cloth. Thorough Cleaning: If necessary, dry cleaning is recommended for mattress toppers that are not machine washable. Care tip: Avoid exposing the mattress topper to high heat or excessive friction. Important: Check the specific instructions on the product label to see if your mattress topper can be machine washed. If so, use a wool program at 30°C and a suitable detergent. Electric dryers are still prohibited.
  We accept credit cards (Visa, Mastercard), bank transfers and PayPal.
  Yes, all our payments are managed through secure platforms that comply with international standards.
  For any questions, write to us at email@example.com . We respond within 24 business hours.
  Our customer service is available Monday to Friday, 9am to 5pm.