text: I want to speak to someone about my order, how can I get in touch?
  Please email email@example.com or contact us via live chat and a member of our customer service team will be in touch with you as soon as possible to discuss your order.
  Where do you ship to and how much does it cost?
  We deliver worldwide! If for any reason you have a problem when placing your order, please contact us and we will help you asap. The delivery price depends on the country of delivery and the size of the order. You will know the total cost of delivery when you add products to your cart and enter the shipping address - in the summary you will see the exact value to be paid. We offer free delivery for orders over €149 and a delivery address in European Union.
  Will I be responsible for any customs and duty fees ? (applies to shipments sent outside the EU)
  Depending on the value of the goods being shipped:
  - At or below £135: The seller is responsible for collecting UK VAT for these shipments. Therefore, VAT amount is collected at the point of sale and transferred to HMRC by the seller. This means that all fees are paid immediately when placing an order.
  - Above £135: For these shipments, HMRC regulations states that tax&customs duties apply at the UK border. Therefore, at the point of sale, you will only pay the net value of the order, and the carrier will contact you to collect the fees (VAT amount and duty) on behalf of HM Revenue & Customs before delivery.
  Shipments will be delivered with duties and tax unpaid. Therefore, all import (customs) duties and/or taxes will be charged once the parcel reaches its destination country. If any, these charges must be paint by the customer (importer). We, as the exporter, cover only the export fees.
  Please be advised that, as the importer, it is your responsibility to pay the fees associated with the shipment.
  What forms of payment do you accept?
  We accept Visa, Mastercard, American Express, Bancontact, Mollie, Stripe. You can also transfer the funds for your order directly to the bank account below:
  Beneficiary Name: Unicell International Sp. z o.o.
  Street: Supraslska 25
  Bank Name: MBANK S.A.
  Account number (IBAN): PL 38 1140 1111 0000 4670 9200 1002
  *Please use your order number as the transfer reference.
  Can I change or cancel my order?
  Contact us at firstname.lastname@example.org as soon as possible if you would like to change or cancel your order. Our warehouse works fast but we'll do our best to process your request. If your order has not been shipped yet, then we will process this for you. Be sure to include the order number.
  How can I change my shipping address?
  If you would like to change your delivery address, please contact email@example.com or write to us on live chat asap, as the change will only be possible if the package has not been shipped yet.
  How can I track my order?
  Once your order has been dispatched you will receive an automated email informing you of your order tracking number and other key details.
  who's delivering my order?
  We work with a variety of reliable delivery partners, including:
  - DB Schenker
  - Rohlig Suus
  I have only received a part of my order, what now?
  Once your order has left our warehouse, some multi-item orders may occasionally have individual items delivered at different times. This may happen if the order was packed in several separate boxes. If this has happened, don't worry - the rest of your order shouldn't be far behind! However, if the delivery of your items is significantly delayed, please contact our support team and we will help you locate the remaining items.
  My order has arrived and is damaged, what do I do?
  We’re sorry that your order has been damaged! Please let us know as soon as possible by emailing firstname.lastname@example.org and a member of our customer service team will be in touch with you to help resolve your issue.
  Do you have a trade prices?
  We do not have fixed trade prices as we consider each case individually. If you are an architect, interior designer, contactor or other professional, let us know and we will consider if we can offer a discount based on scale of the project or in exchange for photos/videos of project implementation.
  If you choose Primacol over and over again, we can then set individual fixed discounts.
  I'm an influencer working on interesting project - who should I contact?
  We love collaboration, so if you think we’d work well together, shoot us a message at email@example.com and let’s chat!
  Can't find what you're looking for?
  If you need help with an order or have questions about our products contact us at firstname.lastname@example.org. Be sure to include your order number (if you have one).
  And if you want to speak about partnering, collaborating, or have any other inquiries, please email email@example.com and a member of our customer service team will make sure the right person gets it.