text: When you order your ONE NINE Nappy Bag you will receive an email to confirm your purchase. Once your items have been shipped you will receive another email with tracking information.
  You will find your tracking details in the email you received when your parcel was dispatched.
  All orders are sent from Brisbane, QLD with Fastway Couriers and Australia Post, and usually take 2-10 days to arrive after your order has been processed, depending on your location. As many of our products can be personalised, please allow 2-4 days to for processing.
  1-2 Days — Brisbane, Sydney, Melbourne 2-4 Days — QLD, NSW, VIC, SA 5-10 Days — WA, NT, TAS
  Unfortunately we do not currently offer shipping internationally, but we are working towards being able to provide ONENINE nappy bags globally in the near future!
  Yes. We use top-grain leather (the highest quality leather). Not only does it give a luxury look and feel it’s also extremely high quality and durable.
  The best way to make sure you don’t miss out on exclusive sales & discounts is to subscribe to our mailing list at the bottom of this page, and follow @onenine on Facebook & Instagram to make sure you don't miss out on any offers.
  ONE NINE products are designed in Australia with the help of modern Australian parents! Our bags are produced in China by the same manufacturer as many other luxury brands.
  We routinely conduct third party inspections to ensure quality, and ethical standards are met.
  ONE NINE products come with a 180-day structural warranty, covering you for any faults or manufacturing errors.
  This consumer warranty does not cover any damage caused due to normal wear and tear, improper care/use, tampering, neglect, accidents, abrasion, exposure to extreme temperatures, water damage or the natural deterioration of material and fittings over time. Find out more
  We accept returns and exchanges within 30 days of receiving your order. If you would like to return or exchange an item for any reason:
  Your item must be unused and in the same condition that you received it. It must also be in the original packaging.Personalised goods are exempt from being returned or exchanged unless due to a structural fault that falls within the warranty period.Unfortunately sale items cannot be refunded.
  We always aim to make sure you love our products, but if you do need to return an order, we’re happy to help. Click here to make a return
  We are always excited when we receive requests for collaborations, unfortunately we are unable to fulfil all such requests. If you would like to collaborate or think we may be able to work together please contact us at firstname.lastname@example.org
  We love featuring modern parents and modern parenting! There are many ways we collaborate with our customers, as well as ambassadors / promoters & influencers. Contact us if you are interested!
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