text: For all technical support questions, advice on any aspect of studio lighting etc please ring 1-800-580-5317 or email us at [email protected]
  If you're a creative photographer who would like to borrow our studio to produce something special, please email us at [email protected]
  All orders are despatched via a secure courier service, within Canada most orders are delivered by Canadapost expedited parcel or FedEx Expedited. Outside of Canada, orders may be delivered by another secure courier service
  Additional shipping fee will be applied to remote areas.
  Repairs and Aftercare
  Here at Canadian Studio we have our own in-house repair facility, operated by our factory-trained electronic engineering staff. This means that, unlike most other suppliers, we will continue to provide service once the goods are no longer covered by warranty.
  Repairs under warranty Except for light bulbs and batteries, all products supplied either by our authorised dealers/distributors or directly from us are warranted against defects for a period of one year. This means that we will repair or replace (at our option) any item that develops an operational fault of any kind during the period of warranty, and will return it to our customer carriage paid. Our warranty does not cover accidental damage, e.g. from products being dropped, or water damage, neither does it apply to consumable items such as batteries and bulbs. All other faults are fully covered.
  DO NOT OPEN THE CASE OF ANY ELECTRICAL PRODUCT YOURSELF. Doing so can be extremely dangerous and will invalidate the warranty.
  Repairs out of warranty If your item is out of warranty or if you didn't buy it from either us or from one of our authorised dealers/distributors then any repairs will be chargeable. We are aware that outwardly similar products are sold by other people. We regret that we are unable to repair any items that were not supplied by us. Unlike many manufacturers, we do not operate a 'fixed price' repair policy and the cost of repairs depends on the amount of work involved and the cost of any parts that we need to fit. Because of this we are unable to provide a firm repair cost until we have actually inspected the item, but because of the good design and robust construction of our products, most repairs can be carried out at low cost. Please ask for a firm quote when returning the item to us.
  Goods returned for refund Returned goods must be received by us within 30 days beginning with the day on which the goods are delivered We recommend that you send your returns to us using a carrier who can give us a proof of delivery as, until the parcel reaches us, it is your responsibility.
  Both goods and packaging
  must be as new.
  You are responsible for the return shipping charges if you are returning items because you have changed your mind. The actual cost of shipping the order to you will be deducted from the refund, this may be more than the amount you paid for delivery.
  Refunds are usually processed within a few days of us receiving the goods back. Please allow a further week for the amount to show on your account. We can only refund you by the same method as the payment (i.e. same card, Paypal) If you think the item your received is faulty or have any other questions please get in touch with our support team via email or give us a call.