text: Discover the rustic charm of the vancasso Stern Collection, blending farmhouse-inspired allure with exceptional craftsmanship. Each piece is meticulously crafted from premium stoneware, featuring a unique reactive glaze in serene blue, vibrant green, gradient green, and rustic red. This set includes square dinner plates, farmhouse salad plates, deep soup plates, and versatile cereal bowls, serving 4. Perfect for rustic brunches and cozy family dinners, these pieces bring warmth and character to your dining experience. Designed to be microwave, dishwasher, and oven safe, they ensure durability and easy maintenance.
  Why Maintenance Matters
  Proper care ensures the longevity and beauty of your vancasso dinnerware. Follow these tips to keep your set in the best condition.
  1：Keep It Dry for Longevity: To maintain the beauty and quality of your dinnerware, make sure all pieces are completely dry before storing.
  2：Soft Cloth: Use a soft cloth to gently wipe each piece, ensuring it's dry before storing.
  3：Ventilated Storage: Store your dinnerware in a well-ventilated cupboard or shelf to prevent moisture buildup.
  4：Smart Stacking: Stack your dinnerware carefully to avoid chipping or scratching. Use padding between each piece if possible.
  5：Regular Checks: Periodically inspect for signs of wear or damage. Clean or replace items as needed.
  6：Mild Detergents: Stick to mild detergents to maintain the original colors and finish of your dinnerware.
  7：Hand Wash Recommended: For delicate items or those with intricate designs, hand washing is advised.
  8：Temperature Caution: Avoid exposing your dinnerware to extreme temperatures, such as taking it directly from the refrigerator to the microwave.
  Please note that PO Boxes, APO, FPO, and DPO addresses are not eligible for shipping via any method.
  All orders will be processed within 1-2 business days, and our factory requires an additional 1-2 business days for handling. If you have special circumstances or requirements, please leave a message in the designated field when adding items to your cart.
  We currently ship only to the continental U.S. (excluding Alaska), the UK, and selected European countries. Orders are dispatched from our warehouses in the United States, the United Kingdom, and Germany, based on the proximity to your shipping address.
  Please check the estimated regular delivery times and costs for your region as follows:
  Country | Delivery Time | Cost |
  Western U.S. | 3-4 Business Days | Free |
  Eastern U.S. | 5-8 Business Days | Free |
  United Kingdom | 1-3 Business Days | Free |
  Germany | 2-4 Business Days | Free |
  Spain | 2-8 Business Days | Free |
  France | 2-8 Business Days | Free |
  Italy | 2-8 Business Days | Free |
  Poland | 2-8 Business Days | Free |
  Netherlands | 2-8 Business Days | Free |
  Belgium | 2-8 Business Days | Free |
  Czech Republic | 2-8 Business Days | Free |
  Austria | 2-8 Business Days | Free |
  Denmark | 2-8 Business Days | Free |
  Luxembourg | 2-8 Business Days | Free |
  Sweden | 2-8 Business Days | Free |
  Ireland | 2-8 Business Days | Free |
  Lithuania | 2-8 Business Days | Free |
  Portugal | 2-8 Business Days | Free |
  Hungary | 2-8 Business Days | Free |
  Greece | 2-8 Business Days | Free |
  Slovensko | 2-8 Business Days | Free |
  Australia | 2-8 Business Days | Free |
  Latvia | 2-8 Business Days | Free |
  Once your order has been dispatched, you will receive an email containing a tracking number along with a link to track your parcel. Please note that it may take 1 to 3 business days for the tracking information to become available. After the package leaves our facility, it is sent to the logistics center, where it is scanned and the tracking status is updated. It is not unusual for updates to be delayed for more than 24 hours while the package is in transit.
  To track your parcel, you can click on the 'Track Order' link located in the footer of our website or visit 17track.net.
  Once your order is placed, the ability to change your shipping address depends on the order's shipping status:
  If a Tracking Number Has Been Issued:
  Unfortunately, we cannot change the address after a tracking number has been assigned to your shipment due to logistics restrictions.
  For U.S. Customers: Our deliveries are handled by UPS. We are unable to assist with address changes on orders shipped via UPS. You may attempt to contact UPS directly to request an address change, but please be aware that such modifications are rarely successful.
  For European Customers: Deliveries are carried out by DPD or DHL. You have a few options to try and change your address:
  For UK Customers: The process is similar to that for European customers, with shipments possibly handled by YODEL, DPD, or Royal Mail. Please follow the same steps as described for European customers.
  If You Have Not Yet Received the Shipping Confirmation Email:
  There is still a chance to adjust your address if the package has not yet been dispatched. Please contact us immediately at firstname.lastname@example.org with your order details. Be aware that there can be a delay between the shipment of your order and the shipping notification; thus, we cannot guarantee the address can be updated in time.
  Address Accuracy Advisory:
  We encourage you to carefully review your shipping address before completing your purchase. Incorrect address details may lead to delivery issues for which vancasso cannot be held responsible. We appreciate your attention to this detail to help ensure a smooth delivery process. If you notice an error after your order is placed, please contact our customer service immediately to assist you with potential corrections.
  For U.S. Customers:
  The prices displayed on our website for the U.S. market do not include taxes. Estimated taxes will be calculated based on the shipping address you provide during checkout. The final tax amount and total cost will be confirmed via email or text message after you place your order. Please ensure your contact information is correct to receive these updates.
  For Customers in the UK and Europe:
  The prices shown do not include Value Added Tax (VAT) or any other taxes. However, you will not be charged any additional fees upon delivery, as all taxes and duties are included in the price, ensuring no hidden costs. We manage import taxes, duties, and related customs fees, ensuring that you face no unexpected costs upon your order's arrival.
  For customer support, please email us via email@example.com.
  If you are unhappy with your purchase, please contact us within 30 days of receiving your item to process a return or exchange. Requests made after 30 days will not be accepted. For initial contact, please email us at firstname.lastname@example.org.
  Initiate a return:
  To begin your return, please contact us at email@example.com with your order number and include photos or videos of the item(s). We will review your request and determine eligibility within 2 business days.
  Return Authorization and Shipping Instructions:
  Package Return Requirements:
  Ensure that the number of packages returned matches those originally received to facilitate accurate processing.
  Refunds or Exchanges:
  Your returned item(s) will be inspected within 3-5 business days of receipt. Depending on the results, we will either issue a refund to the original method of payment or send a replacement as per your request.
  Refund Processing Time:
  Refunds are processed within 2-3 working days after the approval of your return. Please note, additional processing time may occur depending on your bank or payment provider.
  Exchange Shipping Costs:
  Vancasso will cover the shipping costs for any items sent out as replacements.
  Charges for returning items depend on the reason for the return and are applied per package:
  Due to Our Error (such as incorrect products or quality issues):
  We will cover the full cost of the product and the return shipping fees for each package.
  Due to Buyer’s Reason (such as not liking the item, ordering the wrong product):
  For returns initiated due to buyer’s reasons, customers are responsible for covering 50% of the return shipping fees. The following rates already reflect this adjustment:
  If you do not receive your refund within the specified timeframe, please check your bank account again, contact your card issuer or bank, and if necessary, reach out to us at firstname.lastname@example.org for assistance.
  If you need to cancel an order, please contact us immediately at email@example.com. If your payment has been processed but your order has not yet been shipped, we can cancel your order and refund the full amount. However, there may be a delay between the actual shipment and when the shipping notification is sent. As such, we cannot guarantee the cancellation will be successful if the order has been dispatched but you have not yet received the shipping notification.
  Once an order has been shipped and you have received the shipping confirmation email, we cannot cancel the order directly. Here are your options:
  Reject the Package:
  Failed Package Rejection:
  Please act promptly if you wish to cancel an order, especially if the shipment process may already be underway. This proactive approach helps avoid unnecessary shipping and return procedures.
  Beautiful dishes 😍
  Shipped rather quickly!
  A really lovely & classy crockery set. I would definitely recommend & will be purchasing more. Linda
  I have the red stern dinnerware but want to purchase the matching platter set but everywhere out of stock! I wondered if possible you could email me when they are back in stock please?🙏
  UPDATE: Vancasso was VERY responsive to my email about the broken dishes and sent a whole new set. I can't say enough about how great these dishes are, and sooo beautiful! I will not hesitate to buy from them again.
  ORIGINAL COMMENT: I bought 2 sets and almost all of them were broken on arrival. I am working on getting them replced or refunded.
  Love the entire set. More beautiful in person than the photos. Be sure to check out the matching accessories as they have increased my happiness as well. No chips yet but I am sorry careful, when the man comes back in town, we'll see more about that.
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