text: GIVE US A SHOUT!
  OFFICE HOURS ARE MONDAY-FRIDAY 8 AM TO 3 PM EST
  PLEASE ALLOW UP TO 72 HOURS FOR REPLY
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  ALL PURCHASED FILES REMAIN IN YOUR ACCOUNTS
  even if they are no longer active or retired.
  You must follow these steps to locate them:
  1. Log in and click on your account (YOUR NAME)
  2. You will be directed to your PURCHASE HISTORY
  3. Click on the button at the TOP LEFT this will bring you to your LIBRARY where you can retrieve your files
  Please Note: Messages regarding adjustments on Free With Purchase Items will not be answered. You must make sure promotion is applied before checking out
  Please read carefully: because this is a digital file no refunds or exchanges will be issued. You may use this file to create items to resell, however, you may NOT RESELL, TRADE, ALTER, or SHARE this DIGITAL FILE in any way.
  Please make sure before checkout that you have not previously purchased a file. Although we do have an alert system in place as a courtesy, it is not full proof. Refunds will not be given for duplicate purchases, however, we will swap it out for another design of equal value.
  Please make sure to check description carefully. Refunds will not be given if wrong size is purchased
  Please make sure to redeem any discount codes before submitting your order. Refunds will not be given if the discount was not applied to the transaction due to user error.
  Store credit can only be applied to regularly priced items.
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