text: Whether you purchase a mattress online or in a store, you make a long-term decision that could impact your sleep health. When buying a bed in a store after lying on a few mattresses, you often end up ignoring how you and your partner's body will react to the bed. Any new mattress has a break-in period (adjustment period), and your body needs time to adjust to a better feel. Lying on a mattress for a few minutes in a store does not provide insight. Buying a mattress online further compounds the fact that you never got to touch or feel the mattress before you purchase. That's why mattress manufacturers offer an extended trial period to try the mattress in a comfortable home without any pressure and then make the call on whether to retain or return it.
  Serta offers 120 days in-home trial for all its mattresses.
  Serta recommends sleeping on the mattress for a few weeks to give your body the chance to adjust. If unsatisfied with the mattress, you can exchange it or return it for a refund within the trial period.
  To return a product bought directly from Serta.com within the first 120-days, Serta will work with you to have the product picked up and removed from your home. Reach out to Serta directly at firstname.lastname@example.org to schedule a removal. For products purchased through a different retailer, please reach out directly to them to enquire about their return policy.
  You do not need to keep the original packaging material. In the event of a return, Serta will work with you to have the product picked up and removed from your home. Reach out to them directly at email@example.com to schedule a removal.
  Serta will make all the arrangements for shipping products from your home.
  Serta doesn't resell returned or exchanged products. They pick up the mattress to recycle or donate it to the local charity.
  Once the returned product reaches Serta and they verify it, refunds typically appear in your account within 7-10 business days.
  If you've purchased your mattress directly from Serta.com and are within your 120-day in-home trial, you can exchange your mattress for another mattress by Serta. Call Serta at 1-888-708-1466, so they can walk you through the exchange process. They will place your new order over the phone, charge the difference in cost or return the difference (if any) and walk you through the process of removing the original product. Please keep in mind that an exchange will void the 120-day in-home trial for the new product.
  Serta offers free shipping on all your orders.
  Serta currently does not ship to Canada.
  Serta only ships within the United States to the lower 48 states. At this time, they do not offer shipping to Alaska or Hawaii.
  Serta ships its products to you via FedEx ground shipping.
  When ordered directly through Serta.com, it will take around 2-4 weeks for your items to be ready for delivery. The delivery company will usually reach out to schedule a delivery time shortly after your order has been placed.
  Serta doesn't charge any fee for returns. You can return your Serta products for free.
  White glove service will not automatically be included with a purchase made through Serta.com. When you purchase most products through the website, it will allow you to upgrade to a white glove delivery service through their delivery partner.
  White glove delivery service costs a non-refundable $150 fee and includes set up, the removal of packaging, your old mattress, and the box spring (if applicable). All beds removed using white glove delivery must be in sanitary condition.
  White glove delivery is only available at the selected location. Please check the availability of white glove delivery for your location at the checkout page.
  Serta offers a 10-year limited warranty on its mattresses, protecting against manufacturing defects in materials and workmanship.
  Serta mattress warranty only extends to the original purchaser of the Serta mattress from Serta's official website or an authorized dealer.
  For purchases made on Serta.com, Their 10-year limited warranty covers manufacturing defects, such as compressions deeper than 3/4", sagging, flaws in the foam causing it to split or crack, and cover defects, such as unraveling stitching.
  Serta mattress warranty doesn't cover the following:
  If any manufacturing or material defects are found, Serta, at its option, replaces the purchaser's Serta mattress sold in the United States.
  Serta accepts payment via credit card (visa, Mastercard, American Express, or Discover). Serta also has payment options through PayPal, and financing is available through affirm.
  Yes, financing is available directly through Serta.com
  Affirm is a financing alternative to credit cards and other credit payment Products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now and pay for it over fixed monthly installments.
  Financing through affirm is not available in West Virginia and Iowa.
  Serta has partnered with Affirm to offer financing or pay-over-time options for their customers. At checkout, you will be given the option to pay through affirm. You will be given loan options for 3, 6, or 12 months if approved. All interest is provided upfront, there are no hidden fees, and only a soft credit check is done through Affirm's system for approval. After you've confirmed your choice, you will be redirected back to Serta's website to complete checkout.
  Affirm only requests a soft credit check for approval so that the credit inquiry won't affect your credit score.