text: At TMC Woodworking, we are dedicated to ensuring a seamless and enjoyable buying experience for our customers. We understand that buying a sauna is an investment, and we want to make the process as "chill" and "cool" as possible. However, we also acknowledge that occasionally returns and refunds may be necessary. To address these situations efficiently, we have established the following shipping and return policies:
  Receiving Your Shipment: Upon receiving your shipment, it's crucial to inspect all boxes thoroughly before signing the delivery documents. Look out for any signs of damage such as crushing, denting, perforation, or scratching. If you notice any damage, please make a specific note of it on the Bill of Laden, detailing the type and location of the damage.
  If you suspect internal damage caused by rough handling during transportation, you may ask the driver to wait while you open the boxes to check for damages. If the driver refuses to wait, make sure to add a note on the Bill of Laden indicating a "possible hidden damage". Please ensure you open the boxes within five days of delivery, as no claims can be made after this period.
  Shipment Refusal & Carrier Fees: If you decide not to accept the delivery due to damage, it's best to call us directly before refusing the shipment. All our deliveries include liftgate service and pre-arrival notification. If the carrier hasn't been able to contact you to schedule a delivery appointment, storage fees might apply. In such cases, these fees will be billed to the customer's credit card.
  Returns & Refunds: Our return policy lasts 30 days from the date of receipt of your item(s). If 30 days have passed since receiving your purchased product(s), we regret that we cannot offer a refund or exchange. Please note that customers are responsible for all shipping charges for returns, and most returned items require a 15% restocking fee plus a 350.00 dollar administration fee. If you request a refund before shipping, a 500.00 dollar administrative fee will be deducted from the refund.
  To be eligible for a return, your item must meet the following conditions:
  • You must obtain a Authorization Number from our customer service agents for the return. No credit or refund will be provided without this number.
  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Please do not send your purchase back to the manufacturer.
  Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
  Sale Items (if applicable): Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless otherwise indicated.
  Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at firstname.lastname@example.org, and we'll provide the exact address where to ship the item. Please note that customers are responsible for their own shipping costs for returning items. These costs are non-refundable and will be deducted from any refunds issued.
  We value your business and strive to make your shopping experience with us as smooth and enjoyable as possible. If you have any questions about our shipping and return policies, please don't hesitate to contact us.
  1. Order Placement: Once you've selected your desired products and completed the checkout process, your order is logged into our system for processing.
  2. Processing Time: Under standard conditions, it takes 7 to 10 business days to process release orders. Please note that this does not include weekends or public holidays.
  3. Transit Time: If the products are shipped from out-of-province or internationally, transit times can be anyway from 1 to 3 weeks but it is possible they can extend up 4 to 8 weeks due to customs procedures, international transit times, and other unforeseen delays, if applicable.
  4. Delivery: After clearing customs, if applicable, your package will be delivered to your specified shipping address/ location.
  Please note that due to ongoing global supply chain disruptions and labor shortages, we cannot always guarantee specific delivery dates. We thank you for your understanding and assure you that we will do our best to expedite your order.
  1. Initiation: To start a return, visit our website's return section, identify the item(s) you wish to return, and state the reason for the return.
  2. Approval: After reviewing your return request, we'll send an approval notification along with a return shipping label via email.
  3. Shipping: Print the label, affix it to your package, and drop off the package at the designated carrier’s location. Please note that the cost of return shipping will be borne by you, the customer.
  4. Inspection: Upon receipt of your returned item(s), we will inspect the goods. If the item is unworn, unwashed, or unused and in its original packaging, we will process your return.
  5. Refund: After successful inspection, we will refund the purchase price (excluding any incurred shipping costs) to the original payment method used during purchase.
  Shipping and Return Policies:
  By purchasing from our website, you agree to our shipping and returns policies. We encourage you to review these policies periodically for any updates or changes.
  Refund Policy related to Shipping Delays:
  In cases where refunds are requested due to shipping delays, please note that our policy stipulates that refunds may not be issued until the 60-day timeframe has been breached, where applicable. Furthermore, any shipping costs incurred will not be refunded as these are costs already borne by the company.
  We appreciate your understanding and cooperation in these matters. Should you have any queries or concerns regarding our shipping and returns policies, please do not hesitate to reach out to us.