text: Can I collect in store?
  We offer both delivery and an in-store collection service.
  If you have chosen the free collection option, we will contact you soon after the order has been placed to arrange a date and time for you to collect your goods. For smaller items, such as ornaments and soft furnishings, we require a minimum of 24 hours to have your order ready for you to pick up.
  How long will my order take?
  Different areas will have different postage charges depending on the specific location. All shipping charges will be shown at checkout. Shipping estimates can be seen from the shopping cart view. Standard shipping is to mainland UK.
  Once your order is ready, we will ship to your specified delivery address automatically. Standard deliveries are made by courier between 9am and 5pm Monday to Friday and need to be signed for.
  You will own the items we supply you from the moment they are put in the jurisdiction of the courier or on payment received in full for the price of the goods and any delivery charge, whichever is later.
  Please supply a full delivery address as we cannot deliver to P.O. Box No's.
  Please allow extra time for holiday periods because we order fabric exclusively for your purchase, you may experience delays if we don't have the specific fabric in stock and there is none with the manufacturer. The easiest way to avoid this is to place your order as soon as possible, if your chosen fabric is out of stock, delays may occur and we will notify you of these delays as soon as possible.
  On rare occasions, international parcels may be subject to import tax, we cannot advise if any tax will be due, if it is due this will need to be paid by you, the customer in order to release your parcel. International shipping costs cannot be refunded.
  What if my item arrives damaged?
  In the improbable event that your goods arrive damaged, please contact us at email@example.com as soon as possible, so that we can rectify the issue for you. Where possible, we will arrange for the item to be replaced or exchanged. If this is not possible, we will remove the goods and issue you a refund.
  How do I ship my order back to you?
  Any error made down to Surrey Lifestyle will be covered under warranty or customer services. All returns that are not due to our error will have to be agreed with Surrey Lifestyle and you will have 5 working days to return the item back to us. Please note that there may be a 15% restocking fee of the purchase price of each return. All postage and/or insurance prepaid by you.
  How long will my made to measure order take?
  Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 4 – 6 weeks. We will contact you when your item has been completed to arrange delivery.
  Why has payment been debited from my account as soon as I place my order?
  Your payment if its made through Sagepay for card payments or Paypal depending on your chosen payment method. The full amount is deducted from your account as soon as you place your order and therefore, the instructions for payment are given straightaway.