text: we guarantee that all items we sell have undergone strict quality control inspections to
  ensure you have
  an excellent product experience. At the same time, our warranty policy can make you rest
  assured to buy
  furniture products from us. All items sold by PURPLE LEAF are covered by the following
  Our customer service team will respond within 24 hours. We offer a 3-year warranty for the
  polyester fabric and a 1-year warranty for the component (umbella cover is included). You
  can contact our exclusive Purple Leaf customer service team for assistance before and after
  30 Day Unconditional Refund Guarantee for Unopened & Unused Items
  Return warehouse: Unit 219, 6901 72st,Delta BC V4G 0A2 Canada
  If you are not satisfied with your purchase, or for whatever reason, You no longer want this
  within 30 days after receiving it, you may contact us for a return and refund. Kindly note
  that in such
  cases the return shipping fee is the customer's responsibility and is non-refundable. Items
  returned in their original packaging, unused and unopened in order to qualify for a product
  The customers should pay for actual cost of return shipping because of their remorse. But
  don't need to pay for defective producets return. And there is no restocking fee.
  Note that the returns shipping fee is non-refundable and products must be returned unopened
  and unused for
  If the boxes has been opened, the buyer needs to send a picture and confirm with the seller.
  Only when the
  confirmation does not affect the normal use can the return be supported, and the buyer needs
  to afford a
  certain amount of goods loss charge.
  Please ensure to return the item with its original packaging and accessories in the same
  condition as when
  you received it.
  3.Not support the return
  (1) Return is not accepted
  When damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse,
  etc. Returns will not be accepted for OPEN BOX products.
  (2) Arrived damage
  If the item you have received is defective or damaged, contact our customer service at the
  first time and
  provide us with the order number and the photos or a video of the defective or damaged item
  in 7 days. In
  this case, after our checking, we can give a full refund.
  (3) Missing part
  If your product parts damaged or missing, we can send the new parts to you or partially
  refund you. If the
  part affects product function or use, you can't repair it by yourself or the local technique
  we will send a new item with you or a full refund.
  (4) Doesn't work or defective
  When you received the product that doesn't work, you can ask our customer service for help,
  we'll give you
  the related technical reply; if it doesn't work still, you can ask for an refund. When you
  product is defective, and you can ask our customer service to give you technical support or
  you can repair it by yourself or local store, we will provide you with some compensation.
  (5) Incorrect Package Sent
  If the item you have received differs completely from the one you ordered, please do not
  contact our customer service and to provide us with the following proofs in 7 days: Photos
  or a video of
  the incorrect item. We will send the new item to you.
  (1) Contact us email@example.com to get a return shipping label. submit
  order , a clear
  picture or video, and shipping packaging to confirm your return is accepted.
  (2) When returning your package, please make sure the item is in good condition with
  accessories inside. Affix the return shipping label that we provided to the package, ship it
  address our customer service sent you.
  (3) Your package will be returned to 7Unit 219, 6901 72st,Delta BC V4G 0A2 Canada
  4.Refund and Compensation Process
  (1) PayPal refunds may take up to 24 hours to process and appear in your account.
  (2) Credit card refunds will take between 7-14 business days to appear in your
  account. This delay
  depends entirely on your credit card company and any intermediaries.
  Note: The price of the products on our website will fluctuate with the cost, and we
  will not refund
  any difference caused by this.