text: Frequently Asked Questions
  What currency do you charge in?
  All purchases are processed in Canadian dollars (CAD).
  What payment methods do you accept?
  We accept major credit and debit cards, as well as Shop Pay, and Google Pay for flexible payment options.
  Where do you ship from?
  All orders are fulfilled from our warehouse in Vancouver, British Columbia.
  Where do you ship to?
  We currently ship to Canada and the mainland United States.
  Which shipping carriers do you use?
  Most orders are shipped through FedEx, though some may be sent via Canada Post, depending on the package and location.
  What is T5MRKT's shipping policy?
  Details about shipping, including processing times, shipping methods, and delivery estimates,
  can be found on T5MRKT’s Shipping Info page.
  Does T5MRKT have a physical store?
  No, T5MRKT operates exclusively online and does not have a physical retail location.
  Why haven't I received a shipping confirmation?
  If you haven't received a shipping confirmation yet, your order is still being processed. Please allow up to 48 hours for tracking details to update.
  How long does shipping take?
  Orders are typically processed and shipped within 1 to 3 business days. Delivery times will vary based on your location.
  What is your policy on returns and exchanges?
  We accept returns within 30 days of purchase, provided that the items are in new, unworn, and unused condition, with all packaging included. Please note that we do not offer direct exchanges; instead, we recommend returning the item for a refund and placing a new order for the desired product. Visit our Returns & Exchanges page for full details.
  Can I return a sale item?
  All sale items are final sale and cannot be returned unless they are defective or damaged upon arrival.
  What should I do if my order is lost in transit?
  In the event that your order is lost in transit, we recommend contacting the shipping carrier directly with your tracking number. T5MRKT is not responsible for returns or orders lost during shipping. It is advisable to keep your shipment tracking number for reference.
  Can I change or cancel my order after it has been placed?
  Once an order has been placed, we are unable to make changes or cancellations. However, you may return the item within our return policy guidelines if you wish to receive a refund.
  What types of personal care products do you offer?
  T5MRKT is your home for many of the products you may enjoy in your living room, bathroom,
  office, or even your bedroom. This includes a curated selection of lifestyle and beauty products,
  • Personal Care: Skin care, hair care, sun care, body care, deodorants, and fragrances.
  • Lifestyle Items: Books, home decor, candles, toolboxes, timepieces, and shoe care products.
  • Brands: Fulton & Roark, Corpus Naturals, Human Essentials, Natureofthings, Baxter of
  California, KOA, Toyo Steel, Jason Markk, Casio, Rizzoli, and Phaidon.
  Are all products in stock?
  We update our inventory frequently, but high-demand and limited-edition items may sell out quickly. If a product is out of stock, it will be indicated on the product page.
  Are all products on T5MRKT authentic?
  Absolutely. We only sell 100% authentic products sourced directly from the brands we work with.
  What if the product I receive is damaged or defective?
  If you receive a damaged or defective item, please contact us immediately with photos, and we will assist you in resolving the issue.
  How can I stay updated on new arrivals and promotions?
  You can sign up for T5MRKT’s newsletter to receive updates on new products, promotions, and other news. The sign-up option is available on the bottom of our site.
  For any further questions, please get in touch with T5MRKT directly at firstname.lastname@example.org.