text: Frequently Asked Questions
  What is 14K Gold-Fill?
  14K gold-fill is an affordable alternative to solid gold. It is a pressure bonded layer of gold that is much more durable than plated and does not tarnish. The pressure bonded gold is 5% of the metal. These characteristics make it a beautiful, durable, and economical alternative to solid gold, that will last years if cared for properly. See our Wear + Care Page to learn how to properly care for your jewelry.
  All Navea Maui items are made with 14K Gold-Fill materials.
  WE DO NOT USE ANY GOLD-PLATED MATERIAL.
  Returns & Exchanges
  Navea Maui only offers exchanges or store credit. We do not accept returns, however, if you are not satisfied with your purchase please contact us within 14 days of purchase to exchange your item for a piece that you prefer of equal or lesser value.
  All sale items or custom orders are FINAL SALE and cannot be exchanged, refunded and are not eligible for store credit.
  Non-custom, unworn, undamaged pieces must be exchanged within 14 days of purchase.
  Please contact us BEFORE shipping back any order.
  If your order qualifies for exchange or store credit mail your order to:
  Navea Maui Returns/Exchanges
  P.O BOX 1201
  Haiku, HI 96708
  Please make sure to include a note stating reason for return/exchange. Also include your name/phone number/order in the package.
  Mahalo for your continued support!
  Do you offer jewelry repairs?
  We will repair, free of charge, 30 days of purchase due to defect. If the damage is due to customer negligence, the customer will be asked to cover the costs of repair.
  After 30 days, each repair is handled case by case. To start your repair email email@example.com, include your contact information, item name, a description of the repair and photo.
  Once we have received your email, please allow 3-5 business days for a personalized response and return instructions.