text: You can check out our returns and exchange policies here.
  Do I need to pay for returns or exchanges?
  Yes. We do not cover shipping fees.
  How do I know my order status?
  You can log in to your account and check your profile under the order page. Or you can check here with your tracking number. You can always reach out to our customer support at firstname.lastname@example.org.
  How do I know if my order has been shipped out?
  When we ship out the items, we will send you an email notification. Please make sure that your email address with the order is frequently used and can receive our email.
  What if the item I received is damaged or faulty?
  We try our best to make sure that everything you receive is in its best condition. But if something wrong happens, please feel free to contact us at email@example.com. We are happy to help you out.