text: - How may we help you?
  Please Choose From The Options Below
  Find My Order Number
  Where's My Stuff
  Step 1: Enter Your Order Number
  Issue with item(s) that were delivered
  We apologize for any issue you have experienced. We want to help remedy this situation for you.
  Step 2: Select Which option Best Describe Your Issue
  Reported as not delivered
  We apologize for any inconvenience. Please check your email as we attempt to resolve this matter. Please check your spam folder as well.
  Please review substitution policy to proceed
  Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
  - In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  - For one-of-a-kind flower arrangements, such as all roses or all tulips, we will make an attempt to match the flower type, but may substitute with another color.
  - If the floral container or vase shown online is not available, a similar container will be used.
  - For green and blooming plants, similar plants may be substituted of equal or greater value.
  - For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  - If the plant container or basket shown online is not available, a similar container will be used.
  - Specialty gifts like balloons, bears, and gift baskets may be substituted with another specialty gift of equal or greater value and of similar theme and category
  Unavailability of Local Florist
  In the event that there is no local florist which is able to hand-deliver a product, then Avas Flowers reserves the right to substitute a Farm Fresh product of equal or greater value to direct ship an item. Avas Flowers will attempt to notify the Customer by phone or email (whichever is provided by the Customer) in the event there is a need to substitute a Farm Fresh product due to the unavailability of a local florist.
  After reviewing our Substitution Policy, does your arrangement fall within our Substitution Guidelines?
  We're glad we were able to clear this up!
  We hope your recipient loves the arrangement!
  Pick up and redelivery selected
  We will coordinate with the recipient to have the arrangement replaced with a more suitable item.
  Upon completion of the redelivery, you will receive a delivery confirmation email. Please also be sure to check your SPAM folder.
  Please briefly describe the situation so we may better assist you
  We've Opened A Customer Support Case For You
  We apologize for any inconvenience. We've sent you an email as well confirming your customer support case. We will be contacting you shortly to resolve this matter.
  Please keep an eye out for correspondence from us. Be sure to check your SPAM folder, just in case.
  Change or Modify my Order
  Rush Order Issue
  Resend Me My Invoice
  My Order Was Duplicated
  I Have A Billing Inquiry
  The service fee is to ensure the proper care and handling of your order - whether it be our local, top performing affiliate florist in the area, our main location, or through our Farm-Fresh facility. Some companies simply conceal their service fee into to the cost of the flowers in addition to charging a delivery fee. We prefer to keep it separate so that you know exactly what you are paying for. For more information click here.
  I have a question regarding a charge on my invoice
  Tax, when applicable, is calculated based upon the sales tax rate of your recipient's state. This amount is calculated after you provide the address for your order.
  Other Billing Inquiries
  I'd Like to Unsubscribe
  Cancel My Order
  This order is already in progress and scheduled for delivery.
  Please fill out this form so we can try to take care of your request. A Customer Service Representative will contact you shortly. Please be patient as we respond to customer service requests in the order in which they are received.
  Please Read our Cancellation Policy as it appears your order falls outside the cancellation policy.
  Orders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for Same Day Delivery or Next Day Delivery, which may not be canceled. Cancellations can be done by calling our customer service department at (855) 543-6712 or done online https://www.avasflowers.net/customersupport
  FAQ's & History
  Non Customer Service Related Inquiry
  This contact form is for non-customer-service related inquiries. If you have a customer service issue, please utilize the most applicable customer service option to your issue on this page.
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