text: Shipping Update: We ship orders within 3-5 business days.
  Click and Collect Orders: We will email approx 4-5 business days after your order.
  NOTE: Please bring & show a photo ID that matches the name or address on your order and the credit card used to make the purchase.
  We CAN NOT release any online order to anyone other than the person named on the order.
  Visit Australia Post service delays and disruptions page for updates impacting your order.
  We thank you for your order and look forward to helping you bring the magic of Christmas to your home!
  From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
  This guarantee covers:
  If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
  Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
  If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
  For change of heart returns, the cost of returning the items is paid by you.
  Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
  Please contact our online team to request details on how to return an item.