text: Please bear in mind that promo codes cannot be used: on the app, to pay in 3 instalments, for an automatic renewal
  Our Member Support Team always reaches out when there is a host cancellation, so please double-check that you haven't already received an email from us!
  Please specify your reason for canceling this exchange in the description, and attach a justifying document (if you can provide one).
  Please give as much detail (+ pictures) as possible to explain your situation in the description below.
  Be aware that you only have 10 days after the end of your exchange to ask for compensation from your guest. To do so, you need to click on "Keep the deposit" in your exchange conversation. When you do this, you will receive an email with further instructions.
  - clear your cache and cookies - make sure that your browser is up-to-date - try in a different browser