text: We offer free shipping across India for orders above Rs. 1999, including furniture.
  For orders below Rs. 1999, a shipping charge of Rs. 300 is applicable.
  We ship furniture to most major cities in India. For delivery to smaller towns, please email us at firstname.lastname@example.org.
  International shipping is available to various countries (please select your currency from the drop-down menu on the top right of the home page). Additional shipping charges, based on weight, are calculated at checkout. Please note that certain items, such as furniture or wood-based decor, are not eligible for international shipping.
  Our endeavor is to deliver products to you within 4-10 working days from the receipt of your order and payment, depending on the delivery address.
  Certain sizes of clothing that are stitched to order may require an additional 10-12 days to ship.
  For larger furniture items, delivery may take up to 4 weeks if in stock, and 6-8 weeks if under production. For the most accurate delivery timelines, please get in touch with us.
  Read more about what to expect with Furniture Delivery HERE.
  We ship through leading courier services, and you can track your order online once it has been shipped. Goods will require a signature upon delivery.
  After placing your order, you will receive an order confirmation email from Freedom Tree, which will include tracking information. You will also be contacted at the next stage with further updates.
  RETURNS AND EXCHANGE
  We hope you love our products! Freedom Tree’s return or exchange policy applies only if the product is damaged, defective, or incorrectly delivered. All refund or replacement requests must be made within 24 hours of receiving the order.
  For clothing, you may request an exchange for a different size within 7 days of receiving your shipment.
  Cancellations will be considered if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the shipment of the product has been initiated.
  DAMAGED, DEFECTIVE, OR INCORRECT DELIVERY
  If a shipment that shows signs of damage in transit, please let us know within 24 hours at email@example.com or +91 2248931793 (Monday to Saturday 10am to 6pm IST or +5:30GMT). In an unlikely event, if you happen to receive an incorrect or defective merchandise (style, size, color, quantity, functioning), please share the pictures of the damaged packaging or material with us.
  The quality control team will evaluate and then initiate a replacement on the same, or if the item is not readily available, a credit note for the same amount. We apologize in advance for any issues you might face, and look forward to helping you replace your items at the earliest.
  We will arrange for pick-up of the damaged/incorrect items. Please ensure the product is securely packed, and in unused and saleable condition. Please also attach the original receipt.
  For clothing, the items must be returned with their original tags and un-worn.
  Once the damaged/ incorrect product is received by us in its original state and has been approved by our Quality Team, we will exchange the product or you shall be provided with a store credit towards the full amount paid by you for the product.
  In exceptional circumstances, a refund of the amount back to your credit card/ debit card/ bank account may be made, in which case return shipping charges and transaction fees might be applicable.
  Our products have a limited warranty based depending on the category of product. Our warranty covers only manufacturing defects that emerges during the warranty period, but does not include any damages due to ordinary wear and tear or mis-handling or mis-use of the product. It also does not cover damage due to theft, accidental damage, or external act or act of God (e.g. floods, natural disasters, etc). Our warranty period is 1 year from purchase date for all items.
  Our warranty does not apply to clothing and apparel.
  FURNITURE DAMAGE AND WARRANTY
  If a furniture item arrives in a damaged condition to you, we will first endeavor to fix it by scheduling a local carpenter to visit. If we are not able to fix the piece at first we will arrange for a pick up and replacement for the piece. Please bear with us on any delays as shipping furniture takes time and care.
  Read more about what to expect with our Furniture Delivery Guide HERE.
  All our furniture is under a 1 year warranty from the delivery date of the item. Our warranty covers only manufacturing defects and delivery damage that emerges during the warranty period, but does not include any damages due to ordinary wear and tear or mis-handling or mis-use of the product.
  Our warranty on furniture also does not extend to commercial use of the product, modifications of the product, and fabric elements of the product (e.g. upholstery, tufted buttons, and zippers).
  Read more about how to care for your furniture and give it a maximum long life with our Furniture Care Guide.
  More Questions? Looking for Updates?
  We'd love to hear from you. Please reach out at: firstname.lastname@example.org