text: Terms for Cancellations and Returns
  Geeboombaa reserves the return policies as scheme provided by respective
  sellers directly under this policy in terms of which the option of exchange,
  replacement and/ or refund is offered by the respective sellers to you. All
  products listed under a particular category may not have the same returns
  policy. For all products, the policy on the product page shall prevail over the
  general returns policy. Do refer to the respective item's applicable return
  policy on the product page for any exceptions to the below.
  A) Geeboombaa delivered products other than Inner garments like (Clothing Freebies, Lingerie Wash-bags, Shapewear Socks, Stockings and Swimsuits, Bra, Briefs, Boxers, Lingerie Sets, Panties, Garter, Trunks and Vests ) - 3-5 days from the date of receipt.
  If the Buyer is out of india 9 - 15 days from the date of Receipt
  1. In case of returns Geeboombaa reserves the right to be picked
  up from the same address where it was
  2. sellers will not be able to accept returns after the time
  period mentioned in the seller's Returns Policy.
  3. The freebie has to be returned
  along with the product.
  4. You can raise a request to return your items with these
  · Log into your Geeboombaa account
  · Go to My Orders
  · Click on 'Return' against the item you wish to
  return or exchange
  · Fill in the details and raise a return request.
  5. Once you raise a request, you'll get an
  email and SMS confirming that your request is being processed. Based on the
  item, your request may be automatically approved or you may be contacted for
  more details. If the request is approved, the item will be picked up after
  which you will get a replacement or refund. You can also track the status of
  your return request instantly from the 'My Orders' section of your Geeboombaa
  6. A greyed out and disabled 'Cancel' button can
  mean any one of the following:
  · The item has been delivered already OR
  · The item is non-refundable (e.g. Gift Card)
  7. The Buyer Protection policy mediates
  buyer-seller disputes. In case a seller declines your request for a return of
  an item and you are not convinced with the reason given, you can write to us at
  email@example.com for Buyer Protection. You can dispute the resolution that
  the seller has shared for your issue until 45 days from the date of delivery
  and concern is looked into by us on a case-to-case basis.
  9. During pick-up, your product will be checked
  for the following conditions: Both
  paid and C.O.D merchandise at the time of Delivery itself or within the
  stipulated time of 5 days the same can be returned upon the following
  · If not as per the order description,
  · If the same is not as per the specification and
  · Manufacturing defects like a hole and unwearable
  · C.O.D materials will be encashed only after the
  merchandise is fully returned to the seller and refund will be made thru
  online to the customer from the date of receipt.
  10. To return/exchange your order, follow these simple
  · Go to My Orders
  · Choose the item you wish to return or exchange
  · Fill in the details
  · Choose Request Return.
  cannot accept returns of item(s) in the following
  · When an item is damaged because of use, or when it
  is not in the same condition as you received it
  · When any item has been used or installed
  · When anything is missing from the package you've
  received including price tags, labels, original packing, freebies &
  · When non-returnable items are involved such as
  innerwear. lingerie etc.
  · When items are tampered with or have missing serial
  The field executive may refuse to accept the return if any of the above
  conditions are not met. For any products for which a refund is to be
  given, the refund will be processed once the returned product has been received
  by the seller
  You can visit 'My Orders' to know the
  status of your refund.
  14. For orders cancelled before
  shipping, refunds are processed immediately. If the order has been shipped.
  refund will be processed as soon as the courier service provider confirms the
  return of the item(s).
  15. The different refund modes available are:
  · Wallets - available for orders with select sellers.
  You will get this option for eligible orders during the cancellation
  · Back to the source - available for orders with all
  sellers. The amount is refunded to the payment mode that was originally used to
  pay for the order
  · NEFT transfer - available for all Cash-on-Delivery
  orders. As per policy, cash refunds are not possible.
  16. You can request for the item to be replaced by visiting
  'MyOrders'. Use the 'Return' option & fill out the
  details of the issue so that we can help you.
  17. When a pickup facility is not available for your
  location as per the courier service providers, you may be asked to ship the item
  back to the seller. Since the seller can arrange for a refund or a replacement
  only after the item reaches them, please make sure that the item is sent to the
  address mentioned in the return-related email within 10 days of the email being
  sent to you. The seller may not be able to proceed with the return request if
  the item does not reach the specified address within 10 days
  18. Once your return or replacement or exchange request is
  accepted, the pickup of the originally delivered product will be scheduled. An
  SMS with more details will be sent to you on the day of the pickup.
  19. You can now track the status of your return easily right from your Geeboombaa
  account or mobile app. Just visit the 'my orders' page to see its status along with the date of
  pick-up and the status of your refund if applicable.
  You will also receive an email
  & SMS with the details of your return.
  20. You may
  visit 'my orders' to check the status of your replacement. In most locations, the
  replacement item is delivered to you at the time of pick-up. In all other
  areas, the replacement is initiated after the originally delivered item is
  picked up. Please check the SMS & email that will be sent to you for your
  replacement request for more details.
  21. If you have
  received a mail from us confirming your refund request, it means that the
  refund has been initiated. You can also contact your bank with the ARN you
  would have received for an update on the status of your refund.
  22. In the rare
  event of the amount not being credited by the date promised, you can contact us
  as we will work with the bank to get it done.
  23. For orders
  placed using 'Cash on Delivery as the payment mode, refunds can be processed to
  your bank account via NEFT. You can update the details of the bank account
  where you would like to receive the refund while creating the return request
  for an item.
  24. You will
  need to update the following information for the seller to process a refund to
  The Bank Account Number
  Account Holder's Name
  Refunds will typically be processed in Minimum 3 Days to Maximum 10 business days. For all the buyers in india and international
  25. Cancellation of item(s) in an order happens
  immediately if the order hasn't been shipped yet by the seller. If your order
  has been shipped, it will be cancelled as soon as the courier service confirms
  that the shipment is being returned to the seller. Orders from certain
  categories cannot be cancelled after 24 hours, please check the product page
  for more details.