text: Understanding our refund policy is important for managing your subscription. We aim to make your experience as flexible as possible.
  Eligibility for New Customers
  To request a refund as a new customer, please contact us within 14 days of your initial purchase. Reach out via our customer support at firstname.lastname@example.org, and a member of our team will assist you with the process.
  Eligibility for Existing Customers
  Existing customers are also eligible for a refund within 14 days following their subscription renewal date. If you've just renewed and decided that you no longer wish to continue, you can request a refund under the same conditions.
  To initiate a refund as an existing customer, please contact our support team at email@example.com within 14 days of your renewal. Our team will guide you through the steps and ensure that your refund is processed promptly.
  Note: Refunds typically take 5-10 business days to appear on your statement, depending on your bank or credit card issuer.