text: Returns: If for any reason you are dissatisfied with your purchase you may return it to us within 30 days of the original purchase date. Returned products must be returned with receipt, packing slip, or invoice and in their original condition. Opened curricula and recorded media are not returnable unless defective. The customer is responsible for all return shipping charges.All special orders are subject to a 20% restocking fee. Please allow up to 2 weeks for your return to be processed. Your refund will be processed in the same manner in which payment was made.
  Exchanges: After 30 days, and up to 1 year after original purchase, defective merchandise may be exchanged for a like item, excluding normal wear and tear.If a like item is not available, a substitution will be made at the discretion of Kindermusik. Kindermusik will be responsible for the costs associated with the return and replacement shipping.
  Our Kindermusik Guarantee: If you are not fully satisfied with a Kindermusik purchase, or if there are any defects with the product within the first year, let us know. We will be happy to exchange it for a replacement item or merchandise credit. All exchanges or replacements are subject to approval. Kindermusik will be responsible for the costs associated with the return and replacement shipping.