text: Last updated: 19th March 2025
  We hope that you enjoy the purchases you make from MI.MU Gloves Limited. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns and Refunds Policy.
  When you place an order for one or more MiMU Gloves, you have 14 days to request a full refund. After this date we will commit to producing your glove(s). You will then have a subsequent 14-days from receipt of your glove(s) to request a refund, in accordance with our returns policy (see below).
  Please note that the customer is responsible for being available to receive a parcel upon delivery. If the customer is unavailable, or does not engage with shipping companies or customs requirements then further shipping and customs costs may be payable by the customer to ensure delivery. For the avoidance of doubt, we will not issue a refund due to the customer being unavailable to take delivery or through non-engagement with customs requirements.
  We cannot provide refunds for downloadable software products.
  On all other products our refund policy lasts 14-days since the date of your purchase and follows the returns policy (below).
  As an alternative to the return options provided by your statutory rights, customers may return items purchased from MI.MU Gloves Limited under this Returns Policy in accordance with the following terms:
  1. Returns made under this Returns Policy must be made within 14 days of delivery of an item.
  2. Items to be returned must:
  3. To start the returns process, you should email us at [email protected] requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.
  When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):
  1. Taking into account any discounts that were applied at the time of purchase.
  2. Exclusive of any shipping costs paid.
  Once we have received an item you wish to return:
  1. We will check the item you have returned within, wherever possible, 10 days. We may be able to check items returned in-store immediately.
  2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
  3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
  If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and make a new purchase of the new item you wish to have.
  The returns process provided under this Returns Policy is provided in addition to customers' statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.
  A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you're a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
  Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:
  1. See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here:
  2. You can contact us at [email protected] to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.