text: When receiving international shipments, customs procedures can sometimes cause unexpected delays or additional charges. Understanding these potential issues can help you prepare and resolve them efficiently.
  1. Common customs issues
  Here are some common challenges you might face when your package passes through customs:
  - Customs delays: Packages may be held for inspection to ensure compliance with local import regulations.
  - Duties and taxes: Additional fees, such as import duties or VAT, may be required before your package is released.
  - Missing or incomplete documentation: Incomplete invoices or incorrect product descriptions can result in processing delays.
  - Restricted or prohibited items: Some products may not comply with your country’s import restrictions, leading to confiscation or return.
  2. Why do customs delays or fees occur?
  - Regulatory compliance: Customs officials verify the package contents against declared items to ensure all laws and regulations are met.
  - Valuation for taxes: The declared value of your package determines the amount of customs duties and taxes.
  3. How to resolve customs issues
  If you encounter customs-related problems, follow these steps:
  Contact your local customs office:
  - Ask for specific details about the hold-up or required fees.
  Provide requested documentation:
  - Ensure that the required invoices, declarations, or receipts are accurate and submitted promptly.
  Pay duties and taxes:
  - If applicable, settle any fees to release your package.
  Contact Fair Skin Experts for support:
  - If you need further assistance, reach out to our Support Team. We can help provide additional documentation or clarification regarding your shipment.
  4. Tips to avoid customs issues
  - Accurate information: Double-check your shipping and product details during checkout to ensure proper documentation.
  - Understand import regulations: Familiarize yourself with your country’s rules on restricted items and applicable taxes.
  - Monitor tracking updates: Use the Order Tracking tool to stay informed about your shipment status.
  5. Who is responsible for customs duties?
  Customs duties and taxes are the responsibility of the buyer, as stated in our Sales & Shipping Policy. These charges are determined by your local customs office and are not included in the product price or shipping fees.
  If you have additional questions or need help resolving a customs issue, please contact us at Support.