text: Why was my order returned?
  We are very sorry that the delivery did not work - there may be several reasons for this:
  - The parcel was refused on delivery.
  - Our delivery partner did not have access to your address even after several attempts.
  - The delivery address was incomplete or incorrect.
  - The parcel was damaged en route.
  - The order was not collected from the store within 10 days. It may take some time for the parcel to arrive back at our warehouse. Unfortunately, the parcel will not be reshipped, but we will issue you with a credit note in this case. We will do our best to process your request as quickly as possible.