text: RETURN, REFUND AND CANCELLATION POLICY
  General Guidelines :
  - By law, once a prescription has left the pharmacy it may not be returned for resale.
  - If we made an error while filling your prescription, we will refund your out-of-pocket costs (Copay) and reverse the claim for the amount billed to your insurance company, if any.
  - A prescription error could be ‘any preventable event that may cause or lead to inappropriate medication use or patient harm, such as wrong drug, wrong dose, wrong directions, etc.’
  - We are not responsible for.
  - Errors made by the physician/physician staff when ordering your prescription.
  - Failure of the patient to attain the package in a timely manner after delivery.
  - Dissatisfaction with medication due to the chosen flavor, side effects, or lack of efficacy.
  - Errors were made by the patient or caregiver when calling for refills.
  - It is your responsibility to inform our staff of adjustments in your therapy, changes in your personal information, change in address, and change in insurance.
  - You may have informed your prescriber of address and insurance changes but they do not routinely forward that information to the pharmacy.
  - In addition, verbal conversations between you and your doctor regarding the use of your medications are not routinely shared with the pharmacist.
  - All Prescription/product returns, refunds, or cancellations are at the discretion of the Pharmacy Manager at Citizen Compounding Pharmacy.
  - All prescriptions authorized for return must be unopened.
  - Any opened prescription containers cannot be refunded.
  - Any cancellation after the medication has been processed will not be eligible for a refund.
  - If you have a question about a received package call us at 904-440-0611 or email us at [email protected] to inquire about the contents prior to opening the package.
  - All authorized returns will be credited upon receipt of the return, less shipping costs. Shipping costs will not be credited unless the shipping error was the fault of the pharmacy.
  - All refunds will be issued to the original payment form