text: Welcome to our Wholesale Store!
  Here at Mysticum Luna we offer a growing selection of Unique Gothic Stainless Steel Jewellery, Alongside an array of Alternative homeware selections from Altar Candles to Jewellery Storage theres something for everyone, helping you give your customers the Deathly Accessories they desire and deserve.
  Don't have an account? sign up below!
  How do I sign up for a wholesale account?
  Fill out your details above! Once you've signed up, your account will need to be assessed and accepted by us. Assessment of wholesale customers is usually completed within 1-2 working days.
  Once our assessment has been completed wholesale customers will be sent an Account Invite via email. Once the account invite has been accepted, an order can be placed.
  How can I view wholesale prices?
  Wholesale prices can only be viewed after your account invite has been accepted, prices are not visible to none-whole account holders.
  Is there a minimum spend for wholesale orders?
  Yes - the minimum spend for wholesale orders is £200.
  Is there a minimum quantity on items?
  NO - there is no minimum quantity of each item, You can purchase a single item so you can easily top up existing stock.
  How long does it take wholesale orders to be fulfilled?
  Once a wholesale order is placed we aim to have it completed and shipped out within 10 working days. However, on the off chance there may be delays we will always reach out to the buyer via email.
  Do you ship wholesale orders to the EU/worldwide?
  Yes - we ship wholesale orders worldwide! From July 2021 all parcels sent to the EU may incur customs and VAT fees, no matter what the amount of your order is. Please keep in mind that we are not responsible for paying them when your parcel arrives to your country.
  You may be asked for an additional payment to receive your order if the delivery address of your order is outside of the UK. We wish you didn't have to pay these charges, however they are controlled by your government - if we ever find a way around you having to pay them, we would do so straight away...but until then, your government won’t let us collect or pay them on your behalf. Please don’t refuse an order if you run into these fees - we won’t be able to refund the cost of shipping it back to us, or the original shipping cost. You can view more information by checking in with your local import offices.
  How much is shipping on Wholesale orders?
  We charge a flat fee of £20 for UK orders and £60 for overseas. If your order goes over £2000 we will send an additional invoice to cover the extra insurance on the shipping.
  What happens when I place my order?
  Our new wholesale website will place the order in the exact same way as a retail customer orders from us. If you need to make any changes to your order please reach out within 24 hours via email: firstname.lastname@example.org
  Will I receive velvet bags with my order?
  No - we pack all our wholesale items without our Mysticum Luna logo velvet bags as standard. It is up to the wholesale customer to pack up the items in whatever way they deem suitable, this includes using customers own branded packaging. However, Mysticum Luna velvet bags can be purchased if desired, this can be discussed via email.
  Does my order include VAT?
  UK BUYERS: VAT is included in the price you see.
  REST OF WORLD: We are not held responsible for VAT and customs fee
  We are not held responsible for vat and customs outside of UK this is collected by delivery company
  Why are some items not visible on wholesale?
  Unfortunately we are unable to offer all our Items for Wholesale!
  Do you Dropship?
  No - dropshipping is not a service we provide.
  Can I use content from your wholesale/website?
  We are more than happy to provide logos, product images and any other promotional material needed. However please refrain from using our exact product descriptions.
  Can I add to an existing order?
  Please email to discuss adding extra items onto a existing order.
  Why can't I use my reward points on my wholesale order?
  Unfortunately, our rewards scheme is for public customers and is not available on wholesale orders.