text: Service and Warranty
  If you need service on your merchandise, please contact our customer service department to report your issue. Upon delivery of new furniture, please do a thorough inspection. There is a 24-hour grace period to report any damages due to delivery. Our customer service team will discuss with you any issues and schedule a technician to visit your home for the initial inspection. Please note, service claims do not constitute grounds for a return, even upon delivery, per manufacturer’s policy. Our service department will discuss with you your options and facilitate the best plan of action to quickly remedy any situation. Trust us, we have seen it all!
  • The day before your scheduled visit, you will receive an automated call, text message, and email giving you a 2-hour arrival time window for your appointment.
  • The technician may need to take photos of any areas of concern for documentation.
  • The technician will evaluate your product and order parts if needed or confirm that a replacement is necessary.
  • You will receive a call from one of our friendly service coordinators if further steps need to be taken.
  On rare occasions, the merchandise may need to be repaired by the manufacturer and consequently will need to be picked up and returned at our expense. We do not offer repair services on clearance, as-is, red tagged, floor sample, or warehouse sale purchases.
  Parts are ordered from our service department directly from the manufacturer. If your claim requires parts, we will place the order and track progress. On the day your part arrives at our distribution center, we will call you and schedule the in-home repair at your convenience.
  Warranties are supplied by the manufacturer, though Babette’s Furniture’s trained technicians will provide the service. Coverage for a warranty claim is at the sole discretion of the manufacturer. Each manufacturer has its own time frame for warranty (typically 1-year) for covered defects. Any manufacturer warranty beyond 1-year is for parts only and does not cover labor costs for repairs. Warranty claims do not constitute grounds for a return or replacement and are solely at the manufacturers discretion. Ordinary wear and tear is not considered a defect and therefore is not covered. Also per manufacturer’s policy, slight variations in design, finish, and how distressing is applied are to be expected and not considered a defect. Some manufacturers reserve the right to repair the merchandise at their factory. In such cases, Babette’s will facilitate the pickup, shipping, and re-delivery at our expense. Please carefully review our Furniture Care Guide for your new furniture. Improper care and use of cleaning products may void your manufacturer’s warranty. If you have any questions on your warranty coverage or proper care, please contact our service department prior to taking any action that may result in damage.
  At the time of purchase, you have the option of an additional Accidental Furniture Protection Plan. This plan is both held and serviced by a third party organization. This is not an extended warranty or coverage of normal wear and tear, but a 5-year protection plan covering common household damage to upholstery, dining, and bedroom furniture such as food, beverage, and pet stains, burns, scratches, and chips. If you would like more information about the coverage or to purchase this plan, please speak with your sales associate. We will submit your information for registration upon delivery of your furniture. You can expect a welcome packet directly from Platinum Ultra-Premium Plan within 4-6 weeks, though your coverage starts on the day your furniture is delivered. To make a claim, you will need to contact Platinum Ultra-Premium Plan directly. They have friendly agents standing by to process your claim, and certified in-home technicians to perform any covered services necessary. If you have any trouble filing the claim, please contact our service department at 352-728-5600 for assistance.