text: REFUNDS: Our patterns are professionally printed. Due to the reproducible nature of our printed patterns--NO REFUNDS WILL BE GIVEN. If you have a defective chart such as missing pages, please email us for a new copy or the missing information.
  PRIVACY: We respect your privacy! Rosewood Manor will never sell your name or email information. We may on the rare occasion, need to contact you with a question on your order, so please add an email address that you check often.
  CUSTOMS: We are happy to ship international orders. Orders delivered to some countries may be subjected to customs fees or other tariffs dependent on the location. The customer is responsible for payment of these fees. All orders will be marked as merchandise. (Please do not ask me to break the law and declare them as gifts.)
  SHIPPING for retail orders will be based on weight. Note that some of our books have several pages, so the weight may vary.
  This amount will be added to your shopping cart upon checkout. Parcels will be shipped to the address listed with your payment information. Use the comment section or a TIMELY email to indicate if you wish the order sent to a different address. Tracking is provided for all packages -an email will be sent with a tracking number when the shipping label is created.