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  With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
  Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
  With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
  So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
  Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
  The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
  90-day returns period
  We hope that you are perfectly happy with your order from Trekitt, but we understand that you may want to return your purchase. We offer a 90 days return period from the date of purchase, and endeavour to process all returns within 48 hours of receipt.We do not offer a free returns service. Therefore, all customers are responsible for any postage costs when returning any goods (excluding warranty returns).
  For your convenience, follow here to the Royal Mail Returns Portal to arrange return postage for your items. Please use our warehouse returns address (Returns, Unit H&J, Moreton Business Park, Hereford, HR4 8DS) when completing the form.
  This is not a Trekitt operated service.The Trekitt Returns Policy Includes...A 90 day return period and the Trekitt 2-year Common Sense Guarantee.ExemptionsPPE (Facemasks, Climbing Equipment etc. ), Food Goods, Accessory Cord, Socks & Underwear can only be returned if they have not been worn and/or removed from their original packaging with all swing tags still attached. If there is any sign or possibility that the goods have been used, tampered with or contaminated in any way, then we cannot accept a return on the grounds of consumer safety. Zips are typically not covered under a manufacturer's warranty.The above does not affect the Consumer Contract Regulations. Click here to read more.
  Customer Support Opening TimesMonday - Friday: 10:00 - 17:00Saturday & Sunday: Closed
  Please note: The Hereford Service Centre, Warehouse & Customer Support are all closed on all bank holidays.