text: How can I Initiate a Return? Léa October 28, 2023 16:12 Updated The enjoyment of your Silk & Snow purchase is something we truly aspire for! In the event that you are unable to find your desired comfort, we offer a return policy with each of our products. If you are interested in potentially returning your purchase, kindly follow the steps below : 1. Browse through our Product Sections Your new Silk & Snow goodies can provide a completely totally different experience than what you have been used to in the past. After the first night, most people fall in love with their new items. For some, it may take a little longer. To find out how to make sure your Silk & Snow order is suitable for you, we recommend consulting our Tips & Tricks in order to get the most out of your thoughtfully curated products. Should I Be Concerned About Potential Smells?How To Stay Fresh At Night And Take Advantage Of Our Mattresses Cooling Properties?How To Properly Support Your Body And Take Advantage Of Our Mattress Pain-Relieving Benefits?Too Soft or Too Firm? Here’s how to Find the Perfect Feel.What are Suitable Foundations?How Should I Adjust My Pillow Filling?How Should I Wash My Sheets For Optimal Comfort? 2. Verify & Determine your eligibility In order to ensure you are eligible for a return, we recommend browsing through our “What is your return & exchange policy ?” article. In order to know when your trial is ending, we encourage you to take a peek at your tracking number and the date the item was received, and calculate the date based on the item’s return policy. 3. Contact our team If you are within your trial and your order is eligible, you can initiate your return. In order to do so, please gather the following information : Order Number Items to be returned Reason for the return Once done, kindly email us at firstname.lastname@example.org in order to start-off your return. For bedding, bath, furniture & accessories, our team will be able to assist you with your label. For Mattresses & Toppers, your request will be handled by our Operations Team as a means to coordinate your removal. Related articles What is Your Return & Exchange Policy? What Do You Do With Returned Items? Too Soft or Too Firm? Here’s how to Find the Perfect Feel. When Will I Receive My Refund For Returned Items? Should I Be Concerned About Potential Smells? Comments 0 comments Article is closed for comments.