text: We have a 90-day satisfaction guaranteeed policy, which means you have 90 days after receiving your item to request a refund.
  To start a refund, you can contact us at firstname.lastname@example.org.
  You can always contact us for any refund questions at email@example.com.
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  Unfortunately, we cannot accept returns on sale items or gift cards.
  There is no need to exchange. If you aren't happy, reach out at firstname.lastname@example.org within 90 days and we will ship you a replacement of equal or lesser value.
  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.