text: The Northern Fitness Return and Cancellation Policy
  Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders.
  - Eligible Items: Regularly stocked in-home items.
  - Ineligible Items: Special ordered items and products purchased for commercial spaces.
  - The return policy is valid for 30 days starting from the day your items are picked up or received.
  - Orders financed through Affirm: These orders are not eligible for refunds. However, they are subject to the same return policy for store credit or exchanges.
  Cancellation Policy for Unfulfilled Orders
  - Orders not yet fulfilled can be cancelled without any penalty. Contact us at email@example.com to cancel an order.
  - Wearables include apparel, shoes, and fitness accessories like weighted vests, ankle weights, heart rate monitors, etc.
  - Returns for wearables: We do not accept returns for any wearables if they have been worn or used.
  Restocking fees, based on the condition of the product, are as follows:
  - Unused and unopened items = 0%
  - Open box = 10%
  - Used or assembled = 15%
  - To initiate a return, contact us at firstname.lastname@example.org.
  - If your return is accepted, we will provide instructions on how to proceed.
  - Customer Responsibility: Customers are responsible for returning and shipping the products back to us.
  - Additional Shipping Cost: For items that were shipped with free shipping, customers are required to cover our initial shipping cost to them in case of a return.
  - Unsolicited returns will not be accepted.
  Damages and Issues
  - Inspect your order upon reception and immediately report any defects, damages, or incorrect items to us for prompt resolution.
  - For exchanges, return your item first. After acceptance, you may make a separate purchase for the new item.
  - Refund process: We will inform you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method.
  - Note: Refund processing times vary depending on your bank or credit card company.
  - For any questions or concerns regarding returns, contact us at email@example.com.