text: All Help Topics
  Changing or Canceling Order
  How to change or cancel an order you have placed with us
  Order Status and Tracking
  How to find out the status of your order and obtain the tracking associated with it
  Request an Invoice
  How to obtain an invoice from any previous purchases made with us.
  Items Out of Stock
  Why items are out of stock or on backorder and what it means
  Order related notifications you may receive from us via e-mail
  General Shipping Information
  General shipping policies and procedures for all shipments
  Shipping policies including damaged items, missing items, and undeliverable or refused packages
  Economy shipping policies, procedures, and timeframes
  U.S. Postal Service policies, procedures, and timeframes
  Federal Express shipping policies, procedures, and timeframes
  Return Policy and Instructions
  Denova Detect Store return policies and procedures
  Information about what do when you receive a damaged product
  Information about what do when you receive a defective product
  All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
  Learn how to create an account and what the benefits of having one are.
  Learn more about item subscriptions and frequently asked questions about our subscription service
  Checkout Security and Fraud Prevention
  Setting up a terms account for wholesale or bulk purchases
  Wholesale or Bulk Purchases
  How to apply for a wholesale account and receive bulk discounts
  Processing timeframes, placing an order, and order processing notifications
  Review payment options available at checkout
  How to place an order over the phone
  Sales Tax and Tax Exempt
  Sales tax, tax exempt, international taxes and when they are applicable
  Complete list of store policies and procedures
  Clearance / Discounts
  Details regarding items put on clearance and current coupons or promotions
  Click here if you have a question on a product we sell, a general order related question or just need to contact us.
  Help with technical product questions, warranty information and part replacement.
  Holiday Shipping & Hours
  Please be aware of our Holiday operating times and shipping windows
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  - You must contact us within 30 days of receiving your product to claim an item as defective.
  - Depending on the nature of the return we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  - We will not be held responsible for the shipping of a defective item back to us if you do not opt for a replacement.
  - If you do wish to have your item replaced, you will be charged the amount of the new item and asked to ship the defective item back. Once we receive the defective item back, including original parts and packaging, we will issue a full refund for the item.
  - If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.
  Please call Customer Service at 847-701-3010 to start the replacement process for the defective item that you have received.