text: We aim to offer our customer's the most competitive rates for shipping based on the items ordered. Shipping rates at checkout are calculated automatically based on items order and shipping address. All shipping rates automatically include in-transit insurance from the time of collection to delivery.
  Freight Partners Used
  Australia Post- orders not including items over 1.05m and/or 20Kg in Australia and overseas.
  FEDEX - courier delivery to home, business or depot within Australia & Overseas
  DHL Express- courier delivery for international order with items over 1.05m or 20Kg
  If you provide a residential address for delivery of your order it is assumed that your items can left in a safe place at your home if nobody ia available to receive them in person, in which case, The Bush Company is not accountable for any loss once delivery is made.
  To save on shipping costs you can select "Pickup In-Store" during checkout.
  All items are available for collection from our store at The Bush Company,14 Cessna Street, Marcoola, QLD 4564. Please note that due to insurance and health and safety issues, you cannot self-fit your purchase on our premises.
  The Caprax Canopies by Rhinoman are also available for pickup from our warehouses in Melbourne and Perth, just select "Pickup In-Store" during checkout and we will contact you to confirm collection date and time.
  Freight costs for international orders are calculated excluding customs duties and local sales taxes. The receiver will be required to cover the costs of local import duties and sales taxes. International delivery is available through our website fro all items excluding rooftop tents, awnings and ute canopies. To obtain a freight quote for the delivery of these items overseas please contact please contact us by email at email@example.com or by phone +61 (07) 5302 6948.
  Large Items (Courier Delivery Tents & Canopies)
  ’Home Delivery ’ means a home or private residence, including locations where a business is operated from the home or private residence. For home delivery of rooftop tents and canopies a forklift must be available at the delivery point and truck access. We will contact you to confirm that his is the case. Unloading by hand is not permitted by the couriers due to health and safety regulations. If, as is usually the case, you do not have a forklift available at your home address, we can arrange for your tent or canopy to be delivered to the nearest FEDEX freight depot/agent for collection from there.
  If you provide a commercial premises address for the delivery of your rooftop tent or canopy, a forklift must be available at the delivery point and truck access. Unloading by hand is not permitted by the couriers due to health and safety regulations.
  If you want to have you items delivery to a depot for you to collect (often the cheapest option for tents and canopies) but you are unsure of the nearest depot please contact us by email at firstname.lastname@example.org or by phone +61 (07) 5302 6948 to obtain a shipping quote and place your order.
  If you have any questions regarding shipping, please contact us by email at email@example.com or by phone +61 (07) 5302 6948.
  Damage In Transit
  If you or the person responsible for receiving your order does not check that the item has arrived in good condition prior to accepting it, The Bush Company cannot be held responsible for any claim for damage in transit.
  When your order shipment arrives, it is essential that you check it thoroughly for any signs of damage before signing to accept the shipment. This means checking the exterior box and if there are any signs of damage externally then the box should be opened, and the product examined for any signs of damage to the product itself. This needs to be done before you sign anything to say that the item has been received, the driver needs to wait until you are satisfied. If you are not satisfied with the condition of the item, then you are entitled to refuse delivery and the courier will have to return the product to us.
  If you do not follow this procedure and it turns out that the item has been damaged in transit, then there is no way for The Bush Company to claim on the freight insurance to cover any damage. If you sign anything and are not satisfied you must ensure that this is noted by the driver in writing and obtain a copy that is signed by the driver.
  Our merchandise range (T-shirts, Hoodies, Hats, Mugs etc.) are print on demand products and have different shipping policies associated with them. Please view the 'Delivery & Returns' tab on each product for more information.