text: Return and Refund Policy
  At Chachujee.com, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully to understand the process and requirements for returning products.
  1. Eligibility for Returns
  We accept returns under the following conditions:
  The product must be unused, unopened, and in its original packaging.
  Products with tampered seals or damaged packaging are not eligible for returns.
  Returns must be initiated within 7 days of receiving the product.
  Proof of Purchase:
  A valid receipt or proof of purchase is required for all returns.
  Perishable items, custom orders, and opened homeopathic medicines cannot be returned unless there is a manufacturing defect or shipping error.
  2. Steps to Initiate a Return
  To initiate a return, please follow these steps:
  Contact Customer Support:
  Reach out to us via email at firstname.lastname@example.org or WhatsApp us at 0336-5169322.
  Share your order number, product details, and the reason for the return.
  Wait for Approval:
  Our team will review your request and provide further instructions, including the return shipping address.
  3. Return Shipping
  The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  Ensure that the product is securely packaged to prevent damage during transit.
  Use a reliable courier service and share the tracking details with our support team.
  4. Refund Process
  Once the returned product is received and inspected, we will process your refund. Refunds are issued as follows:
  Method of Refund:
  Refunds will be made via the original payment method or as store credit, based on your preference.
  Inspection and Approval:
  Returned products will be inspected to ensure they meet the return eligibility criteria.
  Refunds are typically processed within 7-10 business days after the return is approved.
  5. Defective or Incorrect Products
  If you receive a defective or incorrect product:
  Contact our customer support team immediately.
  Provide evidence of the defect or error (e.g., photographs).
  We will arrange for a replacement or issue a full refund, including shipping costs.
  6. Exchange Policy
  Exchanges are allowed for eligible products. To request an exchange:
  Follow the steps under “Steps to Initiate a Return.”
  Indicate your preference for an exchange and specify the desired replacement item.
  7. Important Notes
  Products returned without prior approval or outside the stated time frame will not be accepted.
  We reserve the right to refuse a return or refund if the product does not meet our return policy criteria.
  Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
  8. Contact Us
  For further assistance with returns or refunds, feel free to reach out to us:
  Thank you for shopping at Chachujee.com. We value your trust and are here to ensure your experience is positive.