text: How do I send something back?
  Simply through our returns center. There you can register your return with your email & order number.
  I need a return shipping label. How do I get it?
  All information about returns can be found in our
  returns center. There you will be clearly explained how to proceed. You
  only need your email and your order number for this.
  What about the shipping costs for refunds?
  Please note that shipping costs are not
  considered in a refund. Shipping costs are not refunded for returns or exchanges.
  What to do in case of problems in the Returns Center?
  If you have problems in the Returns Center, this could indicate that the 14-day period has expired or the delivery took too long. Don't worry – we can check when you received the product using the tracking number and will gladly help you process the return manually.
  Is there free return shipping and exchange?
  Return shipping and exchanges are only free within Germany.
  What happens with a voucher in case of a return?
  If you have purchased an item with a voucher and returned it, the voucher amount will be credited back to your account.
  How can I enter the discount code?
  You can enter your discount code during the checkout process at the register.
  I have placed an order and would like to cancel?
  Please contact us as soon as possible. If your order is already on its way, unfortunately we can no longer make any changes – but we will do our best.
  Can I combine campaigns with each other?
  No, it is not possible to combine campaigns. Please choose the option that is most favorable for you and benefit from the respective promotions.
  How do I have to wash the article?
  30 °C, gentle cycle, inside out. Please also check the care label.
  Where can I find the size information?
  Many products have a size guide. You can find it next to
  the product images.
  What happens if the payment process fails?
  Don't worry if you encounter difficulties during the payment process. We offer various payment options to ensure that you can complete your order without any problems. If you continue to have issues, our friendly staff are available to assist you. Just contact us, and we will be happy to help you.
  Can I return boxer shorts or other underwear?
  No, unfortunately you cannot return underwear, including boxer shorts, for hygienic reasons. We ask for your understanding of this policy, as we always want to ensure the health and safety of our customers. Please make sure to select the correct Size and Color before completing your order.
  How does the jeans T-shirt campaign work?
  In our jeans T-shirt campaign, you can choose a free T-Shirt when you buy a new pair of jeans. Simply select your jeans and pick a T-Shirt to receive for free. Please note that the T-Shirt is only available in combination with the purchase of jeans. The offer is valid only while supplies last.
  What happens if I don't like the jeans or the T-Shirt?
  The exchange and return conditions are as follows:
  T-shirt: The free T-Shirt cannot be returned or exchanged.
  Jeans: You can exchange or return the purchased jeans within 14 days of purchase, as long as they are unworn and in their original condition.
  Important note: If the free T-Shirt is not returned, the value of the T-shirt will be deducted from the price of the jeans and charged to you.
  What happens if I forgot to order the T-Shirt?
  If you forgot the free T-Shirt when purchasing the jeans, unfortunately it cannot be reordered. We ask for your understanding.
  Shipping within Germany is carried out via DHL. The delivery time is usually 2–5 business days, depending on the current shipment volume at DHL.
  Shipping is done via UPS. Customs duties and import taxes may apply, which are levied by the Swiss authorities. These costs are not included in the shipping costs and must be borne by the customer. Please inform yourself in advance about the applicable regulations.
  United Kingdom (England):
  We ship to England with UPS. Due to current customs regulations, our prices on the website are displayed without VAT. Additional customs duties and import taxes may apply. We are working on a transparent solution for our customers on site.
  United States (USA):
  We also ship to the USA with UPS. Please note that additional costs such as customs duties, import taxes, and documentation requirements may apply. These are not included in the shipping price and must be borne by the customer.
  Since regulations vary by US state, we recommend informing yourself about the respective regulations before ordering.
  ORDER ALWAYS IN VIEW
  As soon as your order has been shipped, you will receive an email from us with your personal tracking number. Through this tracking link, you can follow live at any time where your package is currently located.
  We work with reliable shipping partners to ensure your delivery arrives safely and quickly.
  Tip: Also check your spam folder if you have not received a shipping confirmation.
  CONTACT – WE ARE HERE FOR YOU
  Our customer service is available Monday to Friday from 9:00 AM to 5:00 PM for you.
  Do you have questions about your order, shipping, or returns? Then feel free to send us an email at:
  We do our best to respond quickly – please understand if it takes a little longer during peak times. We will definitely take care of your concern!
  STYLE & STATEMENT
  CIPO & BAXX stands for distinctive fashion that stands out. Every piece is more than clothing – it is a statement. For people who are not afraid to stand out.
  QUALITY & DETAILS
  We value high-quality materials, strong seams, and sophisticated details. Our collections combine comfort with lasting quality.
  INTERNATIONAL & TRENDSETTER
  We set trends instead of following them – with global influence and urban flair.
  Cipo & Baxx is not a trend – it is a statement.
  for you & him
  Don't feel like boring outfits? Then Cipo & Baxx is exactly the right place for you. Here, urban style meets distinctive cuts, striking prints, and plenty of confidence. Whether fresh jeans with details that pop or shirts that complete your look – every piece screams: "I'm different!"
  Cipo & Baxx – Streetwear for Her & Him
  Urban, bold, and always one step ahead – Cipo & Baxx stands for streetwear with a real statement factor. The brand combines striking designs with high-quality materials and a touch of rebellion. Whether jeans with unique details, printed shirts, or cool jackets – every piece screams individuality and stands out from the mainstream.
  For those who don't just wear clothes but live their style. Cipo & Baxx is streetwear for true characters – loud, wild, and unmistakable.