text: Frequently Asked Questions
  Where is the Store Located?
  We would love to have you at our physical store in Gurugram. The Trade Uno store is located at 135, Udyog Vihar Phase 1, Sector 20, Gurugram.
  What is the return/exchange procedure?
  We understand that sometimes customers can have some issues with the product or they can change their minds. We want every customer to feel fully satisfied with their order. Kindly check our Return policy for same.
  What is the estimated delivery time?
  We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 3 - 7 working days. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.
  How can I track my order?
  You can track your order as soon as it is shipped out. To know the status of your order placed, just click here
  What are the various modes of payment at TradeUNO
  To make sure that placing an order is a smooth, hassle free process, we provide various payment options. You can pay using following methods of Payment:
  - Credit Card
  - Debit Card
  - Net Banking
  - E-Wallets (Paytm, Google Pay, PhonPe and more)
  - Cash on Delivery
  What is your returns policy?
  Please remain calm! We completely understand if you've made an incorrect purchase or no longer require the item. You can effortlessly cancel your order if it hasn't been shipped yet. Unfortunately, we won't be able to cancel orders that have already been shipped. Please send us your cancellation request via email to firstname.lastname@example.org. The refunded amount will be credited to your account.
  We want every customer to feel fully satisfied with their order. You can kindly check our refund policy for the same.
  Can I customize wholesale fabrics?
  We highly appreciate your aspiration for a one-of-a-kind outfit and an exclusive collection. Absolutely, you have the option to acquire customized fabrics tailored to your preferences, including color, print, and design choices. Additionally, our in-house designers are available to help turn your dream into a reality. Click here to know more.
  Is it necessary to create an account with TradeUNO for shopping?
  No, you can shop as a guest account. However, we would advise you to consider creating an account, as it can be very convenient for future orders. This way, you won't need to re-enter all your information each time.
  Is shipping chargeable?
  At the checkout page, we offer the calculated shipping cost to provide customers with a detailed order summary. The shipping cost is determined by the weight of the parcel and the delivery destination. Exclusively, we offer free shipping for orders exceeding ₹499 and free Cash on Delivery (COD) for orders exceeding ₹999.
  Is it safe to use my Credit/Debit card?
  TradeUNO ensures that all credit card and debit card payments are securely and reliably processed through trusted payment gateways.