text: Click to read more about your specific question:
  - How do I track the status of my order?
  - How do I change the address on my order?
  - Can I cancel my order?
  - Why was my order cancelled?
  - Why did my package arrive with missing or damaged products?
  - Why have I not received my order?
  - What is Denner’s Return Policy?
  - What States does Denner ship to within the US?
  - How long does it take for an order to be delivered?
  - Can you ship directly to my house?
  - Why can’t you ship to my state?
  - Are there any special requirements for shipping?
  - What days do you ship?
  - What are the age requirements for ordering and receiving wine?
  1. How do I track the status of my order?
  You can use our brand new for 2022 Track My Order Feature for real-time updates. You can also sign into your Account and go to Order History, or if your order has shipped you can utilize the tracking Link sent in your Shipping Confirmation Email.
  2. How do I change the address on my order?
  Please contact our Customer Service Department to best help you. Please note, once your order is prepared for Shipment or has shipped, we are unable to alter the delivery address and we recommend you contact the carrier’s website for available options.
  3. Can I cancel my order?
  We recommend calling us within 1 hour of the order being placed for a full cancellation and refund. Once your order has been prepared for shipping, we are unable to cancel your order. Please contact our Customer Service Department to best help you.
  4. Why was my order cancelled?
  If your order was cancelled, please contact our Customer Service Department for reason for cancellation. Your Credit Card will not be charged for cancelled items. The pending charge authorization will automatically drop from your account 3-4 business days after cancellation.
  5. Why did my package arrive with missing or damaged products?
  We sincerely apologize if this rare scenario has occurred with your shipment. Please handle damaged glass with extreme safety and contact our Customer Service Department immediately.
  6. Why have I not received my order?
  We apologize for the inconvenience. Please verify you have received a shipping confirmation and tracking link from the carrier for your order. Please verify the status of the shipment on the carriers website.
  If the carrier’s site indicates the package was delivered but you have not received, we ask that you check with your neighbors or family members to see if it was accepted on your behalf. We also ask you attempt to verify the delivery location of the carrier.
  If you continue to be unable to locate your delivery, please contact our Customer Service Department.
  7. What is Denner’s Return Policy?
  According to wine shipping laws, wine purchases can not be returned. Please contact us if you’re having issues with your product.
  8. What States does Denner ship to within the US?
  We are able to ship to the following states: AZ, CA, CO, CT, D.C., FL, GA, ID, IL, IA, KS, KY, LA, MD, MA, MI, MN, MO, MT, NV, NH, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, WI, WY.
  As of 2022, Denner cannot ship any product to: Alabama, Arkansas, Delaware, Indiana, Mississippi, New Jersey, Rhode Island, and Utah.
  9. How long does it take for an order to be delivered?
  Orders are generally shipped to you within 2 business days of order placement, including expedited shipments. If there are extreme weather conditions, or known carrier delays, there may be delays in shipping the order to you. If this occurs, you will be contacted to discuss options.
  You will receive an email confirming your order has shipped with a tracking link and additional tracking information specific to the carrier.
  10. Can you ship directly to my house?
  Yes, but we highly recommend shipping wine to a business address, as the law requires an adult signature (21 years of age or older) for wine deliveries.
  11. Why can’t you ship to my state?
  Please visit the Wine Institute’s website for information on the latest shipping laws.
  12. Are there any special requirements for shipping?
  We cannot ship wine to P.O. Boxes and all wine deliveries require an adult signature (21 years of age or older) upon delivery by law.
  13. What days do you ship?
  Orders are processed as they are received and shipped on Mondays. For date-sensitive shipments, please contact us at 805-239-4287. Denner Vineyards reserves the right to hold scheduled shipments if the weather is deemed a concern to the quality of the wine.
  14. What are the age requirements for ordering and receiving wine?
  All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.