text: With Lost Blue Heaven's vintage clothing we can only offer a refund if the item has been misrepresented. We offer full and honest descriptions and thorough measurements, so items that do not fit or do not suit cannot be returned. We hope you understand our reasons for this and appreciate your co-operation.
  Please contact us at email@example.com within 14 days of purchase. You then have 14 days to return the parcel to the address we provide. As you are responsible for the item until it reaches us, we strongly recommend that you use an insured/signed-for service.
  Lost Blue Heaven reserves the right to refuse refunds on any items they believe to have obviously been worn or damaged, or items which are returned to us outside of the above return period. Items must be received back to Lost Blue Heaven within this timeframe, along with your unique returns number. If not, your return will unfortunately not be processed.
  If you have any further questions regarding returns, feel free to contact us and we will be happy to help. You can email us at firstname.lastname@example.org
  With thanks from Lost Blue Heaven.