text: ZEPHYR NEXUS is committed to your complete satisfaction with your purchase. If you are not satisfied with your order in any way, we accept returns and exchanges under the following conditions:
  Return and Exchange Period
  Returns and exchanges are accepted within 14 days from the date of shipment.
  Items must be unused, unwashed, and in original condition, including tags and packaging.
  Items Not Eligible for Return
  Final Sale Items
  Underwear or intimate apparel for hygiene reasons
  Items that have been worn, washed, or damaged since shipment
  If the item you received is defective or incorrect, please contact us within 14 days of shipment.
  In this case, we will cover the shipping costs of the replacement item.
  We will process refunds within 7 to 10 business days of receiving and inspecting the returned item.
  Original shipping costs are not refundable unless the return is due to our error.
  How to Return or Exchange
  Please email [email protected] and provide your order number and reason for the return.
  Our customer service team will provide return instructions and a return address.
  Unless otherwise stated, return shipping costs are the responsibility of the customer.
  International Returns (Europe and the United States)
  Please mark your return package as "Return" to avoid additional customs duties.
  We are not responsible for customs duties incurred on return packages.
  Thank you for shopping at ZEPHYR NEXUS. We are committed to providing quality service and products.