text: Find more: RJ Bathroom Returns, Damaged Items & Warranty Claims
  It is the installer/consumers responibility to ensure:
  - The product is not damaged prior to installation.
  - The product is as per the item purchased and listed on the tax invoice, confirming the correct colour, series, etc.
  - The product has all of the component.
  If product has marks, chips or imperfections, missing components or is not what was purchased, and is deemed unacceptable and/or has been damaged in transit, the product should not be installed, please contact us to discuss further (prior to installation).
  Warranty claims only apply to defects that have arisen solely from faulty materials or workmanship / maufacturing defects and do not apply to defects which have arisen due to the following:
  - Accidental damage.
  - Consumer misuse/mistreatment.
  - Abnormal stress or strain.
  - Harsh or adverse conditions including incorrect maintenance
  If the product is deemed defective, damaged, missing parts or incorrect, feel free to contact our Customer Service Team through live chat, emails or phone calls, to raise a return/refund request. You can as well fill in the online return form directly through our website. We understand that there might be delays, however it is recommended to check the items as soon as possible after you received them, and to contact the team in regards of the return/refund within 30 days of receipt. This will assist us to process your return/refund request in a more efficient way.
  Your pleasant shopping experience with RJ Bathroom is our constant pursuit, this makes us continuous providing great products and good service. Your positive feedback as well will keep us improving, and keep up the good work in the future.