text: Frequently Asked Questions
  Click on one of the topics below, to find the most frequently asked questions and their answers!
  Frequently Asked Questions
  Can I pay with Afterpay?
  When paying with PayPal, you can choose the option "Afterpay". When completing your purchase, PayPal pays the seller and the money will not be deducted from your bank account for 21 days.
  Do you ship packages abroad?
  Yes, we ship worldwide! You can select your country in the order process, the corresponding shipping costs and times will be displayed. With Express, parcels are delivered worldwide even within 1-3 days (exceptions excluded).
  If you live outside the EU, always take into account additional import duties when your purchase amount exceeds € 150,-. However, you then do not pay 21% VAT on the products, as customers within the EU do.
  When will my package be delivered?
  Your package will be delivered as soon as possible, as you expect from us. Keep an eye on the track & trace information for the most current delivery information. If you order before 11:45 p.m., your order will be shipped the same day (including Saturdays), if in stock and subject to exceptions (of which we will inform you a.s.a.p. by e-mail).
  What is the return period?
  We have shipped your order with love. It can of course happen that you are not completely satisfied with your purchase.
  You may cancel and return your order up to 14 days after receipt without giving any reason. Returns are at your own expense or free of charge when you drop it off at the IBZmode store in Amsterdam, Den Bosch, Noordwijk or Egmond aan Zee. Make sure you return the products in the original packaging, unworn, undamaged and with the attached labels. Keep your return slip until we have processed it.
  How long does it take for my return to be processed?
  Once we receive your return we will send you a confirmation email. Normally, your return can take up to 14 days to be processed. We will send you an email when the return has been processed, then you will receive the amount back into your account under "Mollie payments" within a few days. We aim to refund within 7 working days after processing your return. Refunds will in any case be made within the statutory period of 30 days.
  I have received an incorrect or damaged item. What to do?
  How annoying that you have received a wrong or damaged item! Of course in this case you may always contact our customer service by sending an email email@example.com your order number, item number & take a picture of the item that is broken or received incorrectly. This way we can offer you an appropriate solution as soon as possible.
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  Leave your message here, so we can answer you by mail.