text: Shoes and heels are sold separately. Choose your shoes and then discover our heels.
  François: our stunning 8.5 cm (3.1-inch) stiletto that’s a dream for high heel lovers.
  With removable heels in a dazzling spectrum of colors—including the latest trends—François lets you make a bold fashion statement every step of the way.
  We ship worldwide. These are our tarriffs:
  - Metropolitan FranceRelais Colis: freeColissimo: 10€
  - European UnionRelais Colis if avialble: 3€FedEX or Colissimo: 10€
  - United Kingdom excluding Channel Islands10€
  - CanadaFedEx: 20€
  - Mexico, China, India, Japan, Singapore, South Korea, IsraelFedEx: 30€
  - Russian FederationColissimo: 25€
  - DOM TOMFedEx: 30€
  - Australia, New Zealand and French PolynesiaFedEx: 40€
  Selection of your Mondial Relais delivery location
  We want to make your shopping experience as convenient as possible. Our shipping app automatically selects a delivery point for you when we schedule delivery, so you don't have to do this during checkout. However, we understand that you may have a specific Mondial Relais location that suits you better. If this is the case, please feel free to contact us at email@example.com, and we will try to replace the automatic delivery point in order to deliver your order to the location that suits you best.
  Your comfort is our priority, and we are here to make deliveries as convenient as possible for you.
  TANYA HEATH Paris will always use Fed EX for deliveries to Canada, the United States or the United Kingdom. For European destinations and the Russian Federation, we often use the postal service. For all other destinations, we will choose between DHL, FEDEX and a comparable carrier specializing in your region.
  Order preparation and shipping times
  At TANYA HEATH Paris, we are not at all fast fashion which means that we take our time to prepare your order correctly. That's why we'd like to give you an insight into what's going on behind the scenes.
  Order preparation: We store our adjustable shoes and interchangeable heels in four different locations in and around Paris, and we have more than 600 different references in a multitude of sizes. As a result, assembling an order is more complex than you might imagine, and it can take up to a week to prepare and test your order before shipping. Please be assured that this additional time is necessary to ensure that you receive exactly what you ordered and that your purchase meets our quality standards.
  Express Delivery: Although we do not currently offer express delivery, we understand that you may have urgent needs. If you require expedited delivery or have specific delivery requirements, please do not hesitate to contact us at firstname.lastname@example.org before placing your order. We are here to explore alternative preparation and delivery options that may better meet your needs.
  We appreciate your understanding and patience as we work to provide you with the best possible products and services.
  Once your package is prepared for transport, we will send you a confirmation email containing a shipping tracking number so you can track the progress of your package.
  Public holidays and annual closure
  Please note that during certain weeks in August and French public holidays our business is generally closed. Orders placed during these holiday periods will be shipped promptly upon our return. We thank you for your understanding and patience during these times.
  You ordered the wrong size? No problem. All exchanges on shoes are possible. Simply contact customer services and we will manage the return and exchange process together.
  If you would like to return a product, we invite you to get in touch with customer services and we will indicate the return procedure.
  You have 30 days from the time you receive your shoes and/or heels to ask for a return or an exchange.
  Shipping for returns and exchanges for France are free of charge. Return shipping for all other destinations will be paid for and managed by the customer with the assistance of customer services. Exchanges will be sent with no additional shipping fee.
  Returns and Exchanges only apply to products that have never been worn, that have been sent within the authorized time, and that are returned in their original packaging. There will be no return or exchange possible if these conditions are not met, and there will be no exception to this rule.
  Once we have received your return and verified that the products are un-worn, in perfect condition, and in their original packaging, we will issue a full re-fund for the returned products minus the shipping charges.
  Your refund will be credited to the credit card used for the purchase. The time required for the refund depends on the institution that issued the card. Please note that the value date of the re-credit will in any case be the same as the debit date, so you will not suffer any loss in terms of bank interest.
  If your order has been shipped to a destination within the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable as these are paid to your national/local government.
  You may be able to recover custom or duty by contacting your local customs office directly. As this may not be available in all countries, we recommend that you use a customs broker.
  We accept the following means of payment: Mastercard, Visa, PayPal, AMEX, SHOP Pay, iDEAL, Bancontact, & pay in 4 installments with ALMA.
  TANYA HEATH Paris
  TANYA HEATH Paris
  TANYA HEATH Paris created the world's first interchangeable heel shoes. Each new heel transforms your shoes and allows new uses. Our innovation allows you to consume less, while wearing your shoes more often.
  A first step towards sustainable consumption is to simply wear what you already have and avoid the accumulation of disposable purchases. Our concept allows you to achieve this goal, while having fun! We offer timeless styles that go from day to night and that you can wear with pride for years to come.
  Our products are made by hand, in a family business in São João da Madeira, Portugal.
  Our interchangeable shoes and heels are sold separately so you only buy what you love! .
  We offer all styles: pumps, sandals, wedding shoes, ankle boots, cowboy boots, derbies, and even a collection of vegan shoes with recycled fabrics including an ultra-trendy vegan thigh-high boot.
  Proper care keeps your shoes beautiful and durable. Here’s how:
  Waterproof Before First Wear:
  Protect leather and vegan shoes with a waterproofing spray. Test it on a hidden area first. Once satisfied, apply evenly and let dry.
  Use colorless polish to keep lambskin soft and stain-free. Dust shoes first, then apply gently in circular motions. For faded areas, use matching leather cream.
  Nubuck, Suede, and Vegan Shoes:
  Brush off dirt gently. Restore texture with a suede brush. Use protective spray every three months to prevent stains.
  Clean with a dry cloth, then apply a matching nourishing cream sparingly. Buff after
  Leave us a message !
  We love receiving your various suggestions and feedback on your customer service experience and on our services in general. So don't hesitate to give us your comments by sending us an email directly to email@example.com