text: - What's the difference between the ECO Kit and the Max Performance Kit?
  - Will I have a Check Engine Light after doing the DPF Delete Kit?
  - What are the power increases?
  - Can I do the installation myself?
  - Do I really need to tune my ECM to use the DPF delete kit?
  - How long does it take to install the Rawtek DPF delete kit?
  - How do I get my ECM tuned?
  - How do I get my DSG transmission tuned?
  - Why do you only offer TuneZilla tunes?
  - Do I need the Resonator and why?
  - Which midpipe should I get?
  - Will the exhaust drone on the highway?
  - What will my car sound like?
  - Will my DSG transmission handle the extra torque?
  - Will my car make black smoke?
  - Will my clutch hold all that torque?
  - What about emissions?
  - Will these parts and/or tuning affect the reliability of my car?
  - Will these parts void my warranty?
  - What are the fuel mileage gains?
  - I drive a Sprinter, how can I read the error codes?
  - How can I tell of my Sprinter uses the old or new exhaust kit?
  What's the difference between the ECO Kit and the Max Performance Kit?
  ECO Kit is the basic Delete Kit and retains the existing (factory) muffler, while the Max Performance is from the turbo back with the full catback and tip (dual on golf, Jetta, Sportwagen and Beetle and single on Passat).
  Will I have a Check Engine Light after doing the DPF Delete Kit?
  As long as the proper TuneZilla software is installed in conjunction with the DPF delete downpipe and midpipe, you will NOT have a check engine light on for anything related to the exhaust system. If you already have a check engine light, or DPF light on for a problem with your exhaust, this will be cured at the same time. Rest assured that the check engine light will still be 100% functional and in the event that there is a problem with something unrelated to your exhaust in the future, the light will come on to notify you.
  What are the power increases?
  Power and torque are increased substantially. Volkswagen rates stock power for the North American 2.0L CR TDI engine (2015+) at 140HP and 240Lbs-ft. With a Rawtek DPF delete exhaust system and TuneZilla stage 2 tune, we have seen 185HP and over 323TQ. That is an increase of 70HP and 146TQ beyond stock ratings ... RELIABLY! *calculated using a standard 15% drivetrain loss.
  Can I do the installation myself?
  Yes! Detailed parts installation guides are available for download at the bottom of the product pages and on the Instructions & Guides page. Basic mechanical skills and some specialized tools are required so if you are not accustomed to working on your car, we recommend that you take the installation to a reputable shop. Most TuneZilla tuning dealers are well qualified to perform the installation.
  Do I really need to tune my ECM to use the DPF delete kit?
  Yes! In order for the vehicle to run properly without any check engine lights or fault codes, your ECM must have the appropriate tune for the parts installed.
  How long does it take to install the Rawtek DPF delete kit?
  This fully depends on the vehicle you are working on, seeing as they are all different. For more information, please check the specific exhaust product page.
  How do I get my ECM tuned?
  Tuning is available in one of two methods:
  -Bench Flash ; This involves removing the ECU and shipping it to be tuned using UPs labels that are sent to you by email. This only applies to the following vehicles: Sprinter Vans, 09-10 3.0L TDI engines (Touareg/Q7), and 2014+ BMW models.
  -Flashzilla device; We ship you a small handheld tuner that you use to read the factory file and email it to us for tuning. This is our preferred method and we will not offer a bench flash if Flashzilla tuning is available.
  -Flashzilla Pro Device: we ship you a small handheld tuner that will connect to your vehicle and your Microsoft laptop and the Tunezilla Portal. You will then choose the tune stage you ordered, choose the add-on deletes as well and then apply the tune credits sent by email and flash the vehicle. You will see the FZP as an option if it is available for your vehicle.
  How do I get my DSG transmission tuned?
  We now offer the Flashzilla Pro which can tune both the TCU and ECU. If this is offered for your vehicle, you will see DSG as an add-on to the tune package you requested. Simply choose this and you will receive an email with the instructions for tuning as well as a link to accept your tune credits.
  Why do you only offer TuneZilla tunes?
  TuneZilla is the best VW TDI tuner out there, bar none! We worked closely with TuneZilla during the development of our parts and have been consistently impressed with the power, reliability and customer service.
  Do I need the Resonator and why?
  First of all, the resonator is 100% straight through and causes zero power loss and because of it's unique shape it will not affect ground clearance. Whether or not you need a resonator depends on what type of sound you are looking for. If loud and raw is what you are after then you do not need it. If you want something a little more subtle or you do a lot of long distance driving, then you do need it. We highly recommend the resonator when you have a complete turbo back exhaust, because without it, the car will be quite loud and will tend to drone on the highway. The resonator eliminates drone entirely and brings the overal volume down to a reasonable yet sporty level. You will hear a deep performance note when you are hard on the throttle but it will not be intrusive at idle or cruise. If you plan on keeping the stock rear exhaust with muffler then you can get away with not having the resonator. The stock muffler will quiet down the exhaust enough for most people but the resonator will provide a smoother, more refined tone.
  Which midpipe should I get?
  The factors to consider when choosing a midpipe are Budget, Environment and Sound Quality. The chart below will help you choose components based on your priorities:
  - Budget - Straight Pipe
  - Environment - High Flow Cat
  - Sound Quality - Resonator
  - Environment and Quietness - High Flow Cat and Resonator
  See the following FAQs for more information:
  - Do I need the high flow catalytic converter and why?
  - Do I need the resonator and why?
  Will the exhaust drone on the highway?
  The only time your exhaust will drone while cruising on the highway will be if you have a complete exhaust system with no muffler or resonator. This is why we strongly suggest a resonator when buying a complete turbo back exhaust. As long as you have a resonator or you are keeping your stock rear exhaust with muffler, your car will not drone.
  What will my car sound like?
  The best way to explain how your car will sound like is to show you. We will be making some detailed sound clips of all of our exhaust systems this spring. In the mean time you can find many exhaust sound clips from some of our existing customers here.
  Will my DSG transmission handle the extra torque?
  Whenever you increase the torque output of the motor, the DSG transmission must be tuned to compensate. If you do not tune the DSG transmission to match the increased torque, you will experience rough shifts that could damage your transmission over time. There is one option that will allow you to delete the DPF without having to tune your DSG. This is called the ECONO tune from TuneZilla. The ECONO tune will allow your car to run properly without the DPF while maintaining stock power levels. This tune is designed for minimizing fuel consumption and not for maximum power.
  Will my car make black smoke?
  In all honesty, it is possible for black smoke to occur, especially when going hard on the throttle, however, we DO NOT roll coal! Rolling coal is inefficient and against our vision for this product.
  Will my clutch hold all that torque?
  Yes! To date we have not heard any incidents of clutches slipping. On our Rawtek MK6 Jetta TDI we have the most aggressive stage 2 tune with our complete DPF delete exhaust and we drive it quite hard. We have never had the clutch slip... ever!
  What about emissions?
  Removing or tampering with any factory emissions components is illegal. Our DPF delete kits are intended for OFF ROAD USE ONLY!
  Will these parts and/or tuning affect the reliability of my car?
  YES! Your car will be MORE reliable. The Rawtek DPF Delete Downpipe and other performance exhaust parts, will actually make your car more dependable. Here is a list of the most common reliability issues with the CR 2.0L TDI engine:
  - Clogged or failed DPF
  - Burnt out EGT Sensors (can cause DPF to fail)
  - Failed exhaust flap valve
  - EGR system failure
  - Condensation in EGR leading to water locking the engine
  With our exhaust kit all these unreliable parts are eliminated and you will never have to deal with these issues. If you have already experienced any of these problems, then our parts are the solution. What's more...TuneZilla Tunes are designed not to push the engine or turbo beyond their physical limitations. All the power increases are made without the added stress of increased turbo boost pressure or fuel pump pressure. To date we have never heard of anybody experiencing any reliability issues related to TuneZilla.
  Will these parts void my warranty?
  Legally speaking... No, your warranty should not be affected because there is no added stress placed on your original parts. Realistically... If you are concerned, talk to your dealership and explain that the tuning does not alter turbo boost pressure or fuel pump pressure. You may also want to mention that the most problematic components of your car will be deleted and will therefore never need to be replaced under warranty. Unfortunately... Some dealerships will look for any excuse to deny a warranty claim. Remember that you can always reinstall your original parts if a major warranty issue should arrise.
  What are the fuel mileage gains?
  Under normal driving conditions we see up to a *15% increase in MPG. In most cases this translates to about 5 - 8 MPG better than stock. If your DPF is already blocked or starting to block, you may be getting poor gas mileage to start with so the gains would be significantly more. *15% is an average based on customer feedback and experience with our test vehicle. Individual results will vary depending on local climate and driving style.
  I drive a Sprinter, how can I read the error codes?
  The current headache with a Mercedes Certified Dealer or finding a local store with the proper diagnostic tools is enough to drive anyone crazy. Our experts at TuneZilla have tried several spare parts options and have opted for a simple and inexpensive tool that allows you to scan codes via the OBD port directly to your mobile device! Just go to Amazon and search for it - the BlueDriver Bluetooth Professional OBDII Scan Tool for iPhone, iPad and Android is $ 99 and you can use it to scan codes, monitor levels of increase or EGT and more!
  How can I tell of my Sprinter uses the old or new exhaust kit?
  * IF YOU PURCHASE A FLASHZILLA TUNE, PLEASE DOWNLOAD THE INSTRUCTION GUIDE
  * IF YOU PURCHASED A TUNE WITH ANY OTHER HARDWARE PART(S) OR KIT(S), PLEASE BE AWARE THAT THEY DO NOT SHIP AT THE SAME TIME, FLASHZILLA DEVICES ARE SHIPPED FROM MALONE TUNING AND NOT FROM OUR WAREHOUSE.
  Many Rawtek Performance Fabrication Inc. parts, including all VW TDI related exhaust products, are sold for off-road use only. All performance modifications and installations are at the customers own risk. Rawtek Performance Fabrication Inc. or www.rawtekinc.com hold no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products. Items sold for off-road use only are illegal in many states and provinces and are intended for racing vehicles which may never be used on a public road.
  By purchasing any aftermarket performance product, the customer takes full responsibility for any use, and/or misuse of the product and agrees that Rawtek Performance Fabrication Inc. or www.rawtekinc.com holds no responsibility for any consequences, legal, or other, of such use and/or misuse.
  All items sold in our online store can be returned for a refund or exchange. If an item is defective, damaged, not as advertised, not compatible with the application listed in the description, we will refund you for the full amount, including shipping, or exchange the item for another.
  NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
  The following parts or products are NOT RETURNABLE for whatever reason:
  - Special-order products
  - Custom-made products
  - Painted parts
  - Parts that have been modified
  All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.
  If an item does not fit a certain application listed in the description you can return the item at any time for a full refund, including shipping, or exchange it for an item that does fit, if available.
  If an item is brand new and in good condition but simply not needed, you can still return that item for a refund or credit. Once we receive the parts and verify that they are all in good condition, we will refund your order, minus the shipping cost and a 25% restocking fee. If item(s) were purchased during a "free shipping" promotion, there will be a shipping cost deducted from the refund in addition to the restocking fee. After 60 days from the initial order date, brand new, non defective items that are manufactured by Rawtek and sold under the Rawtek brand are no longer returnable. All other types of items such as, S&B Intakes and Flashzillas, that are not manufactured by Rawtek and are sold under brand names other than Rawtek, are no longer returnable after 30 days.
  If an item being returned was grouped with other items, the portion of the original shipping cost to be refunded will be determined based on that items weight and volume. If an item is being returned to stock simply because it is not needed, original shipping charges will not be refunded.
  We will pay for the return shipping of any item that is defective, damaged in transit, not as advertised or not compatible with an application listed in the description. To have your return shipping paid for, please package up your parts and let us know the weight and dimensions. We will then email you a prepaid UPS return shipping label.
  If an item is damaged in transit, you must notify us within 5 business days of the delivery date. All shipments are insured for the full value. When your parts arrive please check them for damage. If an item is damaged we will ship you a replacement right away, no charge. You will have to return the damaged parts to us, again at no charge to you. Please refer to our Return Procedure (below):
  If an item is defective before you install it, or simply not as advertised, you have 60 days from the shipping date, to return that item to us for a hassle free refund, of the full amount including shipping, or exchange.
  If an item is defective after you install it, provided that it was installed correctly, and that the warranty of that item is still valid, we will send you a replacement free of charge right away, as long as we have stock on that item. If we do not have stock or you are simply not satisfied with the product we will issue you a refund for the full amount including shipping. You will need to return the defective part to us.
  When ever possible, we encourage that you pack your parts to be returned in the original packaging. We will not be responsible for damaged returns resulting from inadequate packaging.
  Cancelling unfulfilled order
  Should you, for any reason, need to cancel an order that has not yet been fulfilled, we will cancel and refund minus 5% fee.
  We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
  To return or exchange an item, you must first contact Customer Service by email, email@example.com, or phone, 613-674-5778. With Customer Service you can establish if you will be getting a refund or simply exchanging a product.
  A picture is worth a thousand words. If an item is defective or was damaged in transit, please take pictures of the defect or damage. Send those pictures to Customer Service when you contact them about your return. This makes things much easier and speeds up the process for getting your replacement parts or money back.
  We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
  Please expect to be contacted by customer service in case additional information is required.
  If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.
  Call us - Call our Customer service 1-855-729-8351
  - Mondays to Fridays (except for Statutory Holidays) from 8am to 4pm EST
  All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
  Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a “refund confirmation” e-mail the day your refund is processed. If the purchase was made with a debit or credit card or PayPal, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
  Cancellations may be accommodated if the order has not yet been packed or shipped.
  We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone (1-855-729-8351) or email (firstname.lastname@example.org) to speak with a customer service representative.
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