text: Returns and Exchanges
  Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you. Please return using a tracking method, as the return is the customers responsibility until it reaches us and we can't refund or exchange until we receive it.
  You can return unwanted items with the completed returns form that accompanied your order, or if lost please download here
  If you would like to exchange your item for a different size or colour, please state this clearly on your form along with the new item you would like.
  We will contact you if the item you need to exchange for is not available and we will offer you alternatives
  Return your item(s) to the address below:
  CT Equine Collection (Grey Box)
  If your item is faulty, please contact us immediately so we can investigate. We will be able to send you a pre-paid return label.
  Returns are processed within 7 working days of arrival to us and a refund or exchange (as requested by you) will then be issued shortly. Please be aware at very busy times such as New Year and following bank holidays, this processing time may be extended but will be no longer than 14 days.
  EXTENDED CHRISTMAS RETURNS -Purchases made between 1st November until 25th December can still be exchanged or returned. until 25th January. Sale items are non refundable.
  Contact us -If you have any issues or would like to contact us, please e-mail us at email@example.com