Client Success Specialist, HCB
- Customer & Community
- Shelburne, VT
- 45K - 55K USD a year
Posted on January 19, 2025
Client Success Specialist (Nonprofit)
Does a mission-driven, tech-oriented educational nonprofit making a difference in the lives of thousands of teenagers around the world sound inspiring? We're seeking a passionate relationship builder and patient, detailed communicator to support the users of Hack Club's nonprofit hosting and oversight fiscal sponsorship program, HCB (https://hackclub.com/fiscal-sponsorship/).
IN THIS ROLE, YOU'LL:
Handle inquiries, support user onboarding and training, and process transaction requests for high schoolers running nonprofits, hackathons, robotics teams, and other charitable projects through HCB over the phone and via email, video call, Slack, and text.
Work with key nonprofit partners like FIRST Robotics to help their chapters manage their finances through HCB. For example, in fall 2024, we facilitated over $1 million in grants to robotics teams.
Join an operations team of five, working together to provide the best possible service.
Enjoy a fast-moving, fun, and satisfying work environment at Hack Club!
HCB, a best-in-class financial tool for powering good in the world, is in-house software that enables teenagers, charitable initiatives, clubs, and community groups to gain 501(c)(3) nonprofit status, collect donations, make purchases with spending cards, and manage funds through an online dashboard.
Open to anyone looking to power their nonprofit, over 1,405 various organizations and events have partnered with HCB within the last six years. We financially power nonprofits worldwide and continue to grow substantially.
BENEFITS, LOCATION & HOURS
4 weeks paid time off (PTO).
11 paid holidays.
Vermont Preferred Gold health insurance from BlueCross BlueShield of Vermont.
$2,000 hardware stipend (e.g., MacBook Air, big monitor, external keyboard, and mouse).
Office: A beautifully restored 1800s building in Shelburne, Vermont.
Paid membership at Generator Makerspace (https://generatorvt.com/).
Provide a world-class customer success experience to users who reach out for help using HCB.
Work directly with high school students to help them manage their finances as they raise money for their nonprofits. (In 2024, teens raised over $500,000.)
Process new applications and own the onboarding process for new teen-led organizations end-to-end, from managing applications to answering contract-related questions.
Respond to various HCB user support requests. Manage your response time to ensure a 24-hour turnaround during weekdays. Requests over the weekend are addressed on the following Monday.
Handle daily backend transaction categorization and management. Money only moves in HCB with human approval, and our team ensures donations and expenses are mapped correctly.
Assist in designing new features to enhance the user experience of HCB.
Help optimize processes and implement new policies as we continue to grow.
Report to the Director of Operations while maintaining autonomy over your workload. Each Hack Club staff member is expected to manage their own workload and communicate proactively when needing assistance.
YOU'RE A GREAT CANDIDATE FOR THIS ROLE IF YOU...
Are relationship and service-oriented, caring deeply about providing top-notch service. (Perhaps you have a background in hospitality or retail.)
Have customer, client, or student support experience with a history of enthusiastic repeat customers.
Look forward to working closely with a small, interconnected team where everyone's role contributes to the whole.
Enjoy solving puzzles and identifying problems, breaking them into smaller pieces to find effective solutions.
Have the traits of a patient friend: encouraging, calm, and genuinely helpful, making someone's life a little happier after each interaction.
Believe in the honor system and demonstrate integrity by being honest and upfront about mistakes or misjudgments.
Possess excellent written and verbal communication skills.
Are detailed and accurate.
Have a high level of computer literacy and a tech orientation, with experience in tools like spreadsheets and Google Workspace. (Internally, we use Slack extensively.)
Are accustomed to setting your own hours and completing work independently.
Embody the values of a model Hack Clubber: collaborative, kind, high-integrity, helpful, and curious.
Email firstname.lastname@example.org (Director of Operations, HCB) with background information about yourself, why you'd be a great fit, and your resume. Include the word "moneybucks" in the subject line. Do not apply via this portal. Applications close Friday, January 24th.
ABOUT HACK CLUB
Hack Club (https://hackclub.com/) is a nonprofit tech startup run by a young, creative engineering team building programs for thousands of teenagers worldwide. We provide skills, community, and confidence to help teens build their futures.
We inspire and support teens from all backgrounds to become highly technical problem-solvers. Hack Club helps high schoolers start coding clubs, organize hackathons, and build impactful projects by offering an online technical community, a fiscal sponsorship program, and educational events.
"I am confident Hack Club will change the world."
– Tom Preston-Werner, Founder of GitHub.com"The most exciting education idea happening in America."
"Hack Club is inspiring a generation of teenagers to become highly technical builders, innovators, and problem-solvers."
Watch this introduction video for teens: https://youtu.be/-sxRdKtKNa0
Learn more about The Hacker Zephyr with this 7-minute documentary: https://www.youtube.com/watch?v=2BID8_pGuqA
Currently, Hack Club serves 40,000 teens across the U.S. and 22 countries. Learn more at https://en.wikipedia.org/wiki/Hack_Club.
Check out the Hack Club philosophy (https://hackclub.com/philosophy/) and code of conduct (https://hackclub.com/conduct/). We're based in Shelburne, Vermont.
HACK CLUB PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES
Hack Club is committed to providing equal employment opportunities regardless of race, color, ethnicity, religion, sex, pregnancy or related medical condition, gender identity and expression, sexual orientation, national origin, ancestry, age, disability, citizenship, veteran or military status, genetic information, marital status, familial status, domestic or sexual violence status, possession of a GED instead of a high school diploma, or any other protected characteristic under applicable laws.
HACK CLUB IN THE NEWS, ON YOUTUBE, AND PODCASTS
Check out @starthackclub on Instagram to meet some of the teenagers you'd be supporting.
Hack Club Bank is Live: https://medium.com/hackclub/hack-club-bank-is-now-live-for-everyone-including-you-884f7f54836f (2.26.19)
Hack Club: How 30K Teenagers Build Open Source Software: https://www.youtube.com/watch?v=AdgU-_1vDco (12.12.24)
How Do You Do, Fellow Hack Clubbers?: https://changelog.com/podcast/536 (4.12.23)
From Silicon Valley to Shelburne: https://www.vtcng.com/shelburnenews/news/local_news/from-silicon-valley-to-shelburne/article_2c1962ee-5680-11eb-aba3-e7ab8baeb1d1.html (1.15.21)
Teen Hackers Try to Convince Parents They Are Up to Good: https://www.instagram.com/p/B3SSX8FgswF/ (10.1.19)
The Art of Code | Zach Latta | TEDxYouth@Tallinn: https://www.youtube.com/watch?v=GqgTwkTP6PM (1.11.16)
QUOTES FROM HACK CLUBBERS
"HCB gave me the tools, the platform, the support, and the confidence to put on a record-breaking hackathon for teens in my city. Without HCB, we would be stuck in mountains of paperwork and weighed down by outdated financial systems."
"HCB enabled me and my team to navigate finances very easily without much stress. It made our hackathons and transactions run smoothly without us worrying about financial complexities and systems :)"
"HCB taught me how to finance my hackathons, without it, I wouldn't have been able to organise projects and hackathons, what captures the essence is the people behind it and not the platform, the platform is far from unique, it's the people who built it, maintain it, and support it which is what makes it unique and part of our hearts"
"HCB has allowed me to build my non-profit and coding club. It has made me learn a lot more about finances and financial education, which is something I don't get a lot from school.
HCB has proven that there is a new tier of financial institutions, one that is modern and has great support. One without the hold music. One without the 100+ pages terms of service and contracts. One that allows me to expand."
after years of creating in isolation, hack club made me realize that i wasnt alone in my pursuits, and that there were people like me who could teach me things i had never previously known !! its made getting into circuitry and other fields that have been inaccessible to my financially struggling family far easier and simpler, and i wouldnt feel as confident as a creative if it werent for the incredibly helpful community and initiatives =]
– Age 16 from Florida, USA
A few months ago, I found myself drawn to the world of programming. I had always admired the creativity behind apps, websites, and games, but coding felt like a daunting mountain to climb. That’s when I stumbled upon Hack Club, an organization focused on helping students and young enthusiasts learn to code through collaboration, projects, and community support.
At first, I wasn’t sure what to expect. Hack Club wasn't just another online course—it was a community of passionate individuals from all over the world, all working on different projects. After joining, I immediately felt the warm sense of belonging. The supportive environment encouraged me to take my first steps into programming.
Hack Club’s resources were a game changer. Instead of being overwhelmed by coding theory, they helped me dive right into building. I participated in one of their workshops, where we learned how to build a simple website. It was a hands-on, real-world experience, and by the end of the day, I had my very first website up and running!
Another amazing part of Hack Club was the chance to collaborate with others. I joined a group project where we built a small game, and through that, I not only honed my coding skills but also learned how to work in a team environment—something I never expected to learn in a coding club!
Through Hack Club’s combination of resources, mentorship, and collaboration, I grew from someone intimidated by code to someone who can build functional projects. It wasn’t just about learning syntax; it was about building confidence and finding joy in creating.
Now, with every new skill I pick up, I feel empowered. And it all started with Hack Club, where they taught me that learning to code isn’t about being perfect—it’s about experimenting, failing, trying again, and having a community that has your back the entire way.
– Age 15 from Haryana, India
Hi, my name is Caleb! I heard about Hack Club from a friend and thought, "wow, this is actually amazing". I hadn't ever heard of something like this before, but I quickly jumped in on the fun! Instantly, I was amazed by the great community that Hack Club has fostered, so many teenagers working together to make cool stuff! OnBoard was really fun as I had always wanted to make a PCB but never had the money to do it, so OnBoard really helped me improve my PCB design skills. The folks in the electronics channel on Slack helped
me through my journey so much and helped me make sure everything worked after I got it! I am extremely thankful for Hack Club and hope to continue being a part of it!
– Age 16 from Pennsylvania, USA
Through Hack Club, I took my passion for coding to the next level. The excitement of building projects while tracking time using arcade and earning rewards through coding brought me so much joy! It opened my eyes to the tech world and introduced me to amazing friends along the way. Hack Club made learning fun and gave me a community where I truly belong. I hope I can join on some Hackathons in the next 2 Years!
– Age 16 from BS, Switzerland
My name is Michelle Lin, and the Hack Foundation’s fiscal sponsorship initiative changed my life.
This summer, my friend Aanya and I founded MedEd Connect—a youth-led organization dedicated to providing accessible education and resources for high school students aspiring to pursue careers in the medical field, with a special emphasis on supporting underfunded communities. We organize monthly Zoom sessions with medical professionals and pre-med students from top universities, and we publish student- written articles on our blog, creating a vibrant network of passionate, like-minded individuals committed to sharing knowledge and experiences.
MedEd was born from a dream of connection, constructed on the principles of collaboration. We recognized the disconnect between a high school student’s dream of pursuing medicine and the reality of becoming a healthcare professional. Thanks to Hack Club, we’ve been able to connect ambitious youth on a global scale; shaping the future of medicine by offering them a free platform to dream big at no extra cost. However, none of this would’ve been possible without Hack Club and the generosity of its incredible donors.
– Age 17 from California, USA
I'd always been a bit of a loner, preferring the company of my computer to that of most people. So when my friend suggested I attend a Hack Club hackathon, I was hesitant. But, as a budding programmer, I couldn't resist the opportunity to challenge myself and maybe learn a thing or two.
The hackathon was a whirlwind of energy and creativity. I was surrounded by other teenagers, their faces lit up with the same kind of passion I felt. It was intimidating at first, but the atmosphere was welcoming and collaborative.
I decided to focus on a project that combined my interest in computer science with my desire to help others. Inspired by a friend who was deaf, I set out to create a website that could translate American Sign Language (ASL) into spoken language. It was a daunting task, but with the help of online tutorials and the support of my new hacker friends, I managed to make significant progress.
As the hackathon drew to a close, I presented my project to a panel of judges. To my dismay, it didn't win anything - but the feeling of accomplishment was indescribable. More importantly, I had met a group of amazing people who shared my love of technology and problem-solving.
One of those people was Alex, a quiet kid with a knack for artificial intelligence. We bonded over our shared interest in creating tools that could make a positive impact on the world. Another was Mahith, who was
always ready with a joke or a helpful suggestion. We spent countless hours together, working on projects, playing games, and just hanging out.
Hack Club had completely changed my life. It had given me a sense of belonging, a community of friends who understood me, and the confidence to pursue my passions. The hackathon was more than just a competition; it was a life-changing experience that I will never forget.
– Age 16 from California , USA
I’ve always loved computers. At high school I learnt more but through Hack Club I had an incentive to code at home too. I have enjoyed being part of a growing community of likeminded people.
Thank you Hack Club!
– Age 12 from England, United Kingdom
Back in 2016-2018, being involved with Hack Club provided me with amazing friends and mentors. Some of my fondest high school memories involve meeting Max and Zach in San Francisco and working on Hack Chicago with Megan Cui and Mingjie Jiang.
In the years following it, I've come to appreciate these experiences as something that isn't commonplace. It's very rare to be part of a community in which you're able to work with a wide range of passionate people to achieve monumental feats. It's even rarer to find this opportunity as a high school student. Where else other than Hack Club could you find the people that could assemble 350 students above the civic opera house for the largest high school hackathon in the Midwest?
6 years later, being involved with Hack Club has allowed me to take an unconventional journey through tech. The leadership skills are reflected in my community service work during my 4 years at UIC. The experience building projects from hackclub allowed me to find part-time jobs throughout college. This eventually contributed to landing my current job as a Software Engineer in Finance.
Without my involvement in Hack Club, I'm not sure if I'd be where I am today. I'm sure the younger Sean would figure something out eventually. However, I can say that because of the amazing people at Hack Club, that I've had the opportunity to meet amazing people.
I can't thank Megan, Mingjie, and the team at Hack Club enough. Especially Zach Latta and Max Wofford. – (Alumni) Age 24 from IL, USA
Through Hack Club I was able to start a school club allowing me to meet a lot of people who also have an interest in technology. This allowed us to build things together as we are working on a replication of Jarvis from iron man using a raspberry pi that Hack Club supplied us through their Arcade program. Hack club has allowed me to find more students like me who have ambitions to make stuff and has given us the resources to allow us.
– Age 15 from Florida, United States
Thru hack club, i managed to get more skills and make friends like zrl – Age 12 from Delhi, India
Through Hack Club, I have had the opportunity to explore new skills and build innovative projects that I might never have attempted without the generous financial aid and unwavering support from this incredible community. The mentorship, resources, and encouragement I’ve received have not only boosted my confidence but also broadened my perspective on what’s possible. I am incredibly grateful to be a part of this inspiring group of creators and problem-solvers, and I want to sincerely thank everyone who works tirelessly to make this mission a reality. Your efforts are truly making a difference!
– Age 15 from Florida, USA
The opportunity Hack Club has given me in invaluable. Hack Club has given me a chance to make a change in my community and to pioneer toward something I'm truly passionate about. Hack Club has helped me realize my goal and make it attainable.
– Age 16 from California, USA