Human Resources Front Desk Specialist, Senior
Location: Human Resources
Job ID: 608170
Full/Part Time: Full-Time
NAU aims to be the nation's preeminent engine of opportunity,
vehicle of economic mobility, and driver of social impact by
delivering equitable postsecondary value in Arizona and
- Position based in Flagstaff (NAU Flagstaff mountain
- This position is an on-site position which requires the
incumbent to complete their work primarily at an NAU site, campus,
or facility with or without accommodation. Opportunities for remote
work are rare.
- This position is posted as Human Resources Front Desk
Specialist, Senior, which is a working title. The NAU system title
for this position is Human Resources Administrative Specialist,
This position is a key member of the HR Employee Lifecycle team,
focused on ensuring smooth front desk operations and providing
exceptional customer service to both visitors and employees. The
position is the face of NAU Human Resources (HR) for in-person
guests and will also provide administrative support, manage HR
inquiries and processes, and supervise the student front desk team.
The role's contributions will help enhance HR operations, improve
processes, and support the overall mission of NAU's HR department.
This role is perfect for someone who is friendly, detail-oriented,
enjoys working in a dynamic environment, and passionate about
delivering excellent service.
The Employee Lifecycle team is small but committed to providing
prompt and exceptional service to new and existing NAU employees
(and guests). Collaboration is the key to our success, and we
regularly problem-solve with other members of Human Resources to
provide comprehensive HR service for employees and their
Front Desk and HR Operations - 50%
- Provide exceptional customer service to visitors and employees
in a front desk setting. Deliver high quality customer service
through planning, organizing and scheduling front desk
- HR support duties include but are not limited to:
- Responding to general inquiries regarding rules, policies,
regulations, procedures and processes of HR functions.
- Answering and routing incoming questions, concerns and
inquiries to appropriate HR personnel and/or functional areas.
- Coordinating the receipt, processing, and distribution of HR
documents in accordance with applicable policy and law.
- Resolving questions and inquiries to promote employee
understanding of HR programs.
- Processing employee data, personnel or other information.
- Managing data and reports, including official personnel
- Assisting applicants with online applications either in-person
or over the phone.
- Performing routine audits to maintain or purge records within
data retention guidelines.
- Resolving, escalating or referring a range of HR-related
problems or inquiries to the appropriate party.
Complete Form I-9 verifications and fingerprinting appointments
for new employees.
Serve as the first line of escalation for questions by student
employees or in elevated customer service scenarios.
Handle sensitive employee information in accordance with
established procedures, policies, and applicable laws.
Create and process administrative tickets assigned to the front
desk, including general inquiries and offboarding/termination
requests, in accordance with established team procedures and
Report to supervisor about processing needs the front desk is
Serve as backup to supervisor when they are out of the
Administrative Processing - 25%
- Administer the eCERT (Conduct, Ethics, Reporting and
Transparency) process. Send reminders for eCERT completion and
- Monitor eCERT inbox and respond to inquiries. Arrange for
appropriate processing of resigned employees who respond to the
- Coordinate resolution of systems issues.
- Escalate non-compliance up supervisor chain following standard
- Employment Verifications
- Coordinate and provide oversight for inquiries related to
employment verifications for current and former NAU employees.
- Conduct verifications through the federal e-Verify system.
- Manage expectations to the employment verification Work Number
- Direct inquirers to the Work Number as appropriate for
processing; proofread responses before being sent.
- With support from supervisor, resolve special circumstances in
which the Work Number may not be the appropriate mechanism for
- Primary Name Changes
- Follow established processes to update an employee's primary
name change in the system.
Supervision - 15%
- Supervise student front desk team. Provide leadership,
direction, coordination, support and training for this group.
Manage task assignments and performance of these employees. Resolve
daily operational problems, provide training and evaluate employee
performance. Resolve conflict, authorize leave and build a
productive work environment.
- Manage and process student timecards within prescribed Payroll
- Complete annual appraisals for student employees.
- Write and publish student schedules.
- Backup to student employees who call out/etc.
Collaboration & Process Improvement - 5%
- Collaborate with students, supervisor and other HR agents to
provide exceptional customer service experiences.
- Attend and participate in team meetings.
- Identify opportunities for system/process improvements and
share feedback with supervisor and Employee Lifecycle team.
Other - 5%
- Perform other duties and/or projects as assigned.
- Stay up to date on best practices in Human Resources.
- High school degree.
- 2-4 years of relevant experience.
- Any combination of relevant education and experience may be
substituted for the educational requirement on a year-for-year
- Associates degree or higher.
- Previous HR experience or administrative experience in higher
- Previous supervision experience of part-time, seasonal,
temporary or student employees.
Knowledge, Skills, & Abilities
- Knowledge of routine work processes and tools, and intermediate
knowledge of concepts, practices, and procedures of Human
- Knowledge of standard administrative tasks and functions.
- Knowledge of HR information systems
- Proficiency in Microsoft Office Suite (Word, Excel,
- Data entry skills.
- Recognizes and escalates unusual situations or problems.
- Has problem solving, organizational, and analytical
- Balances competing priorities.
- Manages detailed information.
- Communicates effectively.
- Promotes a diverse, inclusive environment.
This position has been identified as a safety/security sensitive
position. Therefore, per AZ Revised Statute, Northern Arizona
University requires satisfactory results for the following: a
criminal background investigation, employment history
investigation, degree verification (in some cases) and
fingerprinting. If you are applying for a job that requires a CDL,
you will be required to register with the Federal Motor Carrier
Safety Administration Drug & Alcohol Clearinghouse and adhere
to the clearinghouse requirements. Additionally, as an employer in
the state of Arizona, NAU is required to participate in the federal
E-Verify program that assists employers with verifying new
employees' right to work in the United States. Finally, each year
Northern Arizona University releases an
Annual Security Report. The report is a result
of a federal law known as the Clery Act. The report includes Clery
reportable crime statistics for the three most recent completed
calendar years and discloses procedures, practices and programs NAU
uses to keep students and employees safe including how to report
crimes or other emergencies occurring on campus. In addition, the
Fire Safety Report is combined with the Annual
Security Report for the NAU Flagstaff Mountain Campus as this
campus has on-campus student housing. This report discloses fire
safety policies and procedures related to on-campus student housing
and statistics for fires that occurred in those facilities. If you
would like a free paper copy of the report, please contact the
NAUPD Records Department at (928) 523-8884 or by visiting the
department at 525 E. Pine Knoll Drive in Flagstaff.
Anticipated salary range is $40,000 - $45,000. Annual salary
commensurate with candidate's qualifications and related
This position is non-exempt under the Fair Labor Standards Act
(FLSA). The incumbent is eligible for overtime pay or compensatory
time according to University policy. Further, the employee must
submit timesheets that accurately reflect all hours worked.
This is a Classified Staff (CLS) position. NAU offers an excellent
benefit package including generous health, dental and vision
insurance; participation in the Arizona State Retirement System;
paid vacation and 10 holidays per year; and tuition reduction for
employees and qualified dependents. More information on benefits at
NAU is available on the
Human Resources benefits website. Classified Staff
employees are in a probationary status for their first six months
at NAU. NAU is a tobacco and smoke-free campus. Employees offered a
position will be eligible for state health plans (including NAU's
BCBS Plan). New employees are
eligible for benefits on the first day of the pay
period following their enrollment, after their employment date.
Employees will have 31 days from their start date to enroll in
benefits. Additionally, new employees will begin participating in
the Arizona State Retirement System, and the long-term disability
coverage that accompanies it, on the first of the pay period
following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity
for professional development.
New employee on-boarding training includes courses to
be completed within the first 30 days.
NAU will not provide any U.S. immigration support or sponsorship
for this position.
February 3, 2025 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on
this page. You must submit your application by clicking on the
"Submit" button by midnight of the application deadline. If you
need assistance completing your application there are instructions
available on the
Human Resources website or in person in the
Human Resources Department located in Building 91 on the NAU Campus
- on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable
accommodation to participate in the hiring process, please contact
the Disability Resources Office at 928-523-8773,
firstname.lastname@example.org, or PO Box 5633, Flagstaff AZ
Equal Employment Opportunity
Northern Arizona University is a committed Equal
Opportunity/Affirmative Action Institution. Women, minorities,
veterans and individuals with disabilities are encouraged to apply.
NAU is responsive to the needs of dual career couples.
Know Your Rights Poster
NAU is an Employer of National Service. AmeriCorps, Peace Corps,
and other National Service alumni are encouraged to apply.
To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=608170&PostingSeq=1