YMCA staff and Licensed Home Child Care Providers are committed to connecting, partnering, and engaging parents/guardians to provide the best possible care for each child. Daily conversations benefit the child, family, and the Licensed Home Child Care Providers. They help provide consistency for the child, support Licensed Home Child Care Providers to understand the child and therefore plan for their success and give families the opportunity to be part of their child’s day.
Parents/Guardians are encouraged to take an active role in our Licensed Home Child Care programs and regularly discuss what their child(ren) are experiencing with our Licensed Home Child Care Providers and YMCA Home Consultants. As supported by our program statement, we support positive and responsive interactions among the children, parents/guardians, Licensed Home Child Care Providers and YMCA staff, and foster the engagement of and ongoing communication with parents/guardians about the program and their children. Our YMCA Home Consultants are available to engage parents/guardians in conversations and support a positive experience during every interaction.
All issues and concerns raised by parents/guardians are taken seriously by the YMCA Home Consultants and will be addressed. Every effort will be made to address and resolve issues and concerns to the satisfaction of all parties and as quickly as possible.
Issues/concerns may be brought forward verbally or in writing. Responses and outcomes will be provided verbally, or in writing upon request. The level of detail provided to the parent/guardian will respect and maintain the confidentiality of all parties involved.
An initial response to an issue or concern will be provided to parents/guardians within 24 hours or 1 business day. The person who raised the issue/concern will be kept informed throughout the resolution process.
Investigations of issues and concerns will be fair, impartial, and respectful to the parties involved.
If at any point a parent/guardian, Licensed Home Child Care Provider and/or YMCA staff feels uncomfortable, threatened, abused, or belittled, they may immediately end the conversation and report the situation to the YMCA Child and Family Development Admin office.