Who Can Use TimelyCare?
Any student attending Utah Valley University is eligible. This includes online students
and graduate students! During the time a student uses TimelyCare for therapy, they
will be taken off the individual Student Health Services therapy waitlists while they
are receiving therapy at TimelyCare. However, the student can use other SHS resources.
Please contact SHS at 801-863-8876 if you have questions regarding services.
Can Concurrent Enrollment Students Access TimelyCare?
If a student is under the age of 18, they will need a parent/guardian to sponsor their
access. Please call TimelyCare's customer support team with your parent and/or guardian
present at 833-4-TIMELY and complete this form. |
What Services Are Available?
Currently, the following TmelyCare services are offered:
- TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships,
depression, and school-related stressors.
- Scheduled Counseling: Choose the day, time, and mental health provider that best works for you. (9 visits
- Health Coaching: Develop healthy lifestyle behaviors, including nutrition, sleep habits, time management,
- Self-Care Content: Click the Self-Care or the Browse button within TimelyCare for guided self-care
content including yoga and meditation sessions, as well as a variety of health and
How Can Students Access TimelyCare?
UVU students will need to receive access to TimelyCare by emailing [email protected] with the student’s name and UV ID number. Students will be sent an email from the
Dean of Students office once access has been granted. Once access is received, download
the app via Apple Store or Google Play or visit timelycare.com/uvu and get started!
How Convenient Is TimelyCare?
TimelyCare allows UVU students to access the help they need 24/7. This allows students
to get help on their time without having to move their schedules around to accommodate
business hours. |
Do the Providers Understand Cultural Competency?
The providers are culturally competent in their practices. TimelyCare providers come
from a variety of cultural backgrounds. Additionally, many providers have experience
with the LGBTQ+ population, speak other languages, and come from a variety of religious
How Much Does a Visit Cost?
Nothing—it’s free to all UVU students!
Do I Need Insurance to Access TimelyCare?
How do I select a provider for therapy through TimelyCare?
The best way to select a provider for a scheduled counseling session is to review
the provider's bio, which will include their gender, ethnicity, languages spoken,
areas of focus, and a more in-depth bio on their profile. You can find a therapist
that fits your needs.
How long is my license valid for?
The scheduled counseling sessions reset each year, August 1-July 31. The reset date
is August 1st of every year. So, each student will have 6 free visits between August
1 - July 31 each year.
What if I want to have more than 6 therapy sessions in one year?
For scheduled counseling visits exceeding 6 sessions, the student fee is $79 per session.
The transaction is between the student and TimelyCare.
Is TimelyCare Secure?
TimelyCare is safe and secure. The platform is HIPAA-compliant and follows campus-specific
protocols to facilitate care.
What if I can't get an appointment when I need it?
TimelyCare's counseling providers will be displayed in the order of the earliest appointment
time. You should be able to book your first visit within a week, and we would recommend
working with your provider to book follow up visits at the end of your sessions while
on the call. If you are unable to find a visit time that works, you can call TimelyCare's
24/7 support team at 833-484-6359 or send a message through the "Need Help" button
within the platform.
What if I am a senior and graduating, will I still have access?
Graduating students will have access to TimelyCare until July 31 each year, and then
they will not be able to log into their account. Please be sure to download any needed
previous visit information from the Messages tab within the TimelyCare platform. If
you need help finding a new resource, please bring that up with your current provider
or reach out to TimelyCare's support team at 833-484-6359.