Multnomah County is Oregon's largest county by population. The Information Technology (IT) division, based in the Department of County Assets (DCA), has 189 experienced and dedicated professionals who serve a community of 800,000 people and a County staff of 6500 customers. We understand that technology, and our community, are rapidly changing so we adapt and make forward-thinking strategic decisions. We need you to be on the forefront of our efforts to design the future of the county’s technology services. We believe that this work matters …
We are searching for an innovative leader to join our team as the IT Senior Applications and Data Services Manager. You will have up to 5 direct reports and an overall staff of 90 employees. The team manages a diverse portfolio of 200+ custom applications, enterprise systems, internal and external websites, and data integrations. They are also responsible for operating our data, analytics, and DevOps platforms. Key in-flight projects you would be accountable for include implementing a cloud based Data and Analytics platform, and the transformation of our external websites to be more accessible and human centered . Both projects involve engagements at all levels of the organization and with external stakeholders.
Our ideal candidate has significant IT leadership experience and the ability to build strong collaborative working relationships. You will be a trusted partner within IT and with our customers. You will be responsible for delivering complex IT services and projects. You will know how to excel in a dynamic environment, be comfortable with change and make data-driven decisions. You will have the ability to influence and communicate with stakeholders at all levels of the organization. You must value diversity and equity, and support a workplace environment with a focus on safety, trust and belonging.
Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance and stability; support for professional development and much more. Find more details on our website.
Areas of focus for this role include:
Senior Leadership and Management
- Provide strategic leadership, coaching and professional development for a large, multidisciplinary team of up to 5 direct reports and an overall staff of 90 employees plus contract staff.
- Collaborate as a member of the DCA and IT Senior Leadership teams in the development of policies, priorities and strategies.
- Be customer experience oriented and consider our community in terms of how we deliver effective cross-cultural services.
- Create a culture of innovation, fun and continuous improvement.
- Develop and manage a $20 million budget.
- Work collaboratively to develop and implement strategic plans, vision, technical direction, and to allocate software application resources to meet business and operational goals.
- Lead the evaluation of new application-related technologies and participate in executive-level discussions about technology investments.
- Create technical roadmaps that advance the County's Digital Strategies and meet customer and community needs.
Software Application Lifecycle Management
- Manage the end-to-end application lifecycle of purchased software, in-house developed applications and data integrations, including status reporting, metrics and benchmarks.
- Establish and/or maintain processes and standards that result in high-quality deliverables for customers.
- Support an enterprise architecture that considers business needs, technology roadmaps, software capabilities and the total cost of ownership.
IT Application and Software Portfolio Management
- Navigate a complex organizational system to understand county services.
- Build effective relationships with internal customers and stakeholders to establish application roadmaps and solutions.
- Manage the delivery of IT application services to departments using customer feedback to implement improvements.
- Oversee the assessment of the technical and business fitness of the application portfolio and their associated costs and risks.
- Negotiate, monitor and manage contracts with IT application vendors and partners.
- Work with the chief information security officer (CISO) to ensure that the organization's applications are effectively secured and that risks are mitigated.
- Work with the Enterprise Architect (EA) to ensure alignment with organizational standards, priorities and
Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
Minimum Qualifications/Transferable Skills*:
- Bachelor's degree or equivalent related experience AND
- Six (6) years of experience in an IT management role leading, coaching and mentoring a dynamic team of technology professionals.
- Experience evaluating new technologies; defining application/software development lifecycle methodologies; CI/CD; creating and managing standards, policies and procedures; implementing best practices.
- Experience supervising and coaching three or more IT managers who were direct reports.
- Experience leading large teams of greater than 30 indirect reports.
- Experience leading the development and execution of strategic plans.
- Experience managing complex budgets including cost allocations and forecasting.
- Experience in contracting and vendor management, including contract negotiation.
- Experience implementing and building on-prem, cloud and SaaS solutions.
- Experience with Agile application development and methodologies e.g. DevOps.
- This position must pass a criminal records check to obtain Criminal Justice Information Systems (CJIS) authorization and will be fingerprinted upon acceptance of offer.
Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
- Experience working in the public sector or another highly regulated industry, such as healthcare or finance.
- Experience as a Senior IT manager.
- Experience managing staff in a union environment.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Routine Telework: This position is designated as “routine telework,” meaning you will be working remotely (from home); a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. We are not able to sponsor H1-B visas.
Screening and Evaluation:
The Application Packet:
- REQUIRED A completed online application
- REQUIRED A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, and the number of employees under your supervision.
- REQUIRED A cover letter that expands on your resume and addresses how your past experience supports your candidacy for the position, why you are interested in this position, and how it aligns with your current career goals.
Note: The application, resume and cover letter should demonstrate your work experience/skills and how they relate to those detailed in this job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
- Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.
- Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
- Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.
- Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, education seniority, training, and/or tenure. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.
Type of Position: This salaried executive position is not eligible for overtime.
Location: This position is officially housed in the Multnomah Building, 501 SE Hawthorne Blvd. Suite 400, Portland, OR 97214. Routine telework or hybrid work schedules within Oregon and Washington are available, with some required in-person meetings as needed with advance notification.
Schedule: Typically Monday through Friday from 8:00 a.m. to 5:00 p.m. There is some flexibility with the start and end times and a possibility of a flexible schedule.
Serving the Public, Even During Disasters
Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.