We’re in the age of technology, and higher education institutions are no exception to leveraging it for customer service challenges. Students and staff increasingly rely on technology for their university experiences, expecting seamless systems that enhance the quality of Student Services.
The surge in inquiries, not just from current students but also prospective ones and their parents, has made effective time management a growing challenge for universities. This has led to inefficient spending of time and money on areas that could be streamlined through more cost-effective and time-saving methods like self-service.
To address these challenges and meet the expectations of students and staff, universities are turning to Knowledge Management. This white paper delves into how universities worldwide are using Knowledge Management as a tool to efficiently tackle issues, saving time and funds. It explores how this approach ensures accurate information is readily available to members at the click of a button.