Student passwords can be changed or reset by the student, their teachers, and by anyone with an LEA Administrator, Help Desk, or Student Help Desk role. (See the Teachers page for how to change passwords within the My Students view).
Employee passwords can be changed or reset by the employee, or anyone with the LEA Administrator or Help Desk role. Staff with a Student Help Desk role do not have access to staff accounts.
Additionally, staff with "School" Help Desk roles can only change passwords for users in the same school (students and/or staff).