Sr Oncology Nurse Navigator
Join the transformative team atCity of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
The Senior Oncology Nurse Navigator (SONN) utilizes their oncology-specific clinical knowledge to provide individualized assistance to patients, families, and caregivers to help overcome health care system constraints and facilitate timely access to quality medical and psychosocial care from screening and pre-diagnosis of cancer throughout all phases of the cancer continuum.The SONN works collaboratively with the multidisciplinary disease team to coordinate the patient’s plan of care and to communicate with all members of the team on behalf of the patient.This position is designated for full-time, and our offices are open Monday-Friday (closed weekends and holidays) from roughly 8:00am-5:00pm.
As a successful candidate, you will:
Coordination of Care
- Coordinates with Patient Access Navigator to facilitate new patient entry and to ensure warm handoff to the SONN
- Meets with patient early in the process to provide education and emotional support, and to address in questions or concerns.
- Facilitates individualized care within the context of functional status, cultural consideration, health literacy, psychosocial, reproductive, and spiritual needs for patients, families, and caregivers
- Develops a comprehensive and evidence-based plan of care in collaboration with the care team, patient, family, and caregivers to optimize the patient’s treatment, care, and functional outcomes
- Facilitates shared decision making ensuring that patients are fully informed of risks and benefits of treatment options and integrating their values and practices regarding treatment decisions
- Provides ongoing education, resources, and referrals both internal and external
- Serves as the primary contact for patient issues and patient care barriers associated with the coordination of their care
- Interacts routinely with the care team to address patients’ questions and care coordination concerns
- Attends patient care conferences and advocates for patients as appropriate
- Promotes advance care planning with patients as appropriate
- Tracks and monitors diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population
- Supports the use of palliative care and other downstream services by assessing for late and long-term side effects and other physical barriers to the patient’s quality of life
- Provides service to our stakeholders, including patients, caregivers, colleagues, and each other in a safe, courteous, accountable, efficient, and innovative manner
- Meets with patient via telehealth and/or in person as needed
- Responsible for consistently documenting all assigned patient touch points
- Provides reports and organizes data as requested
SONNProgram Development and Patient Management
- Participates in the development of and maintenance of program objectives and departmental policies and procedures
- Establishes and maintains communication between hospital departments and services for the purpose of problem-solving and facilitating utilization of these services by the patient.Provides department education as needed.
- Participates in identifying outcome metrics relative to the practice environment
- Develops evidence-based patient education tools and programs
- Works collaboratively with patient support services to provide information to patients, families, and caregivers about available educational and support services within the organization and the community
- Participates in development and implementation of identified support services that enhance the care of patients, families, and caregivers i.e., support groups, targeted education
- Participates in Quality Improvement/EBP projects and research related to the program
- Bachelor’s Degree or Master’s degree in Nursing is required
- Registered Nurse in the state of California
- Current National certification relevant to area of expertise required within one (1) year of hire
- Minimum of five (5) years of professional nursing experience to include three (3) years of oncology experience
- Basic Life Support (BLS) CPR Card through American Heart Association
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, pleaseclick here.
To learn more about our Comprehensive Benefits, pleaseclick here.
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.