_:n0e66b145aeaf49dc8c810c5fe5e52f94xb0
<http://schema.org/description>
"<div><p><b>Working Pattern</b></p><p>\nSaturday - 11:00-19:00<br>\nSunday - 11:00-17:00</p><div><b>\nPurpose</b></div><div></div><ul><li>\nTo deliver a great shopping experience for their customers, putting customers before task every time</li><li>\nChampion new ways of working within stores through an open mindset and positive attitude</li><li>\nComplete tasks and processes that deliver &lsquo;best in town&rsquo; standards</li><li>\nServe and sell across all channels brilliantly well</li><li>\nBe the voice of our customer to help us continually improve</li></ul><div></div><div><b>\nKey Accountabilities</b></div><div></div><ul><li>\nServe our customers efficiently and brilliantly well &ndash; on the shop floor and at service points</li><li>\nDeliver &lsquo;best in town&rsquo; standards through presentation standards, availability and keeping the store clean and tidy</li><li>\nSkilled to utilise all digital tools and communication channels to do the job</li><li>\nShare customer and colleague feedback to help us do things better</li><li>\nShare knowledge and experience with colleagues to support others in building skill and confidence</li><li>\nOwn their own learning &amp; development and proactively access digital learning solutions</li><li>\nKnow the daily sales targets, priorities, promotions &amp; selling opportunities</li><li>\nHave great product knowledge to sell and recommend our products and services</li><li>\nProactively engage with customers to understand their needs and make recommendations</li><li>\nUnderstand the store priorities and their part to play</li><li>\nComplete tasks with pace and in line with SOPs</li><li>\nMinimise cost and waste through good process practice</li><li>\nFollow safe and legal working practices</li></ul><div></div><div><b>\nKey Capabilities</b></div><div></div><ul><li>\nUnderstands how M&amp;S operates,it&rsquo;sstrategy, future and the role they play</li><div></div><li>\nCommitted to delivering excellent work fast with great attention to detail</li><li>\nOpen to and acts on feedback, asking for this regularly</li><li>\nSets performance objectives for self in conjunction with line manager and in line with business plans</li><li>\nTakes accountability for planning and managing own work efficiently to ensure objectives are met</li><li>\nIs curious and asks questions to challenge the status quo &ndash; ask why the company does things the way it does things</li><li>\nEffective at communicating their intentions to others; ensures communication is clear and simple</li><li>\nIn control of their own reactions and considers how to share their perspective to create better reaction for team</li><li>\nCopes well with change and work challenges and recovers quickly from its impact</li><li>\nBuilds positive relationships by being a good listener and getting to know people by establishing a connection</li></ul><div></div><div><b>\nTechnical Skills/ Experience</b></div><div></div><ul><li>\nContributing to store sales and cost control</li><li>\nWork across the store to get things done right first time within timescales</li><li>\nComprehensive knowledge of customer shopping channels</li><li>\nGood level of product knowledge and services across the store</li><li>\nUp to date knowledge of the commercial operation and brilliant basics</li><li>\nGood level of digital capability and use of digital tools and applications</li><li>\nUnderstand customer needs and spot selling opportunities</li><li>\nAdapting to change</li><li>\nGood Knowledge of VM principles</li></ul><div></div><div><b>\nKey Relationships and Stakeholders</b></div><div></div><ul><li>\nCustomers</li><li>\nColleagues</li><li>\nStore Leadership</li><li>\nBIG</li></ul><p>\nM&amp;S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That&rsquo;s why we&rsquo;re revolutionising how we work and offering our most exciting opportunities yet. There&rsquo;s never been a better time to be part of our team. Marks &amp; Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.</p><p>\nWe are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.</p><p>\nIf you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.</p><p><br>\nSandhurst, BERKSHIRE, ENGLAND;\n</p><p>Camberley</p></div><p></p>"
<https://gojobox.com/job/customer-assistant-at-marks-spencer-sandhurst-hampshire-south-east-england-england-5572634c5477307851427478736a4d7245773d3d>