_:nf0432f1cf0fa43f1bf2382c0bbbdbc85xb2
<http://schema.org/text>
"I have the 6190 modem. Had a similar problem. I called the MFG and they toldme to try the reset button. On the 6190 its a small hole in the back of the modem.I used a non metallic item and pressed it. I think I had to hold it for a specific amountof seconds. It clears the modem completely but it would be best if your modem hasthe reset button to look up the procedure first.I disconnected the router ethernet cable and let the modem boot up and establish the proper lightson the front. I might have let it sit there for 30 mins or so. Then I connected my router ethernetcable to the modem and power the router up. Everything worked after that.Ken"
<https://community.surfboard.com/sb6183-sb6190-58/sb6183-suddenly-not-working-on-wifi-3420?postid=11183>