_:ne27d10e105f64a38a178d434974ce6abxb0
<http://schema.org/description>
"&lt;p&gt;Resumen del empleo&lt;/p&gt;  &amp;lt;p&amp;gt;MathWorks ofrece un modelo de empleo híbrido que permite al personal dividir su tiempo entre la oficina y sus hogares. El modelo híbrido permite a los empleados beneficiarse de interacciones cara a cara con sus compañeros, así como de una mayor flexibilidad en casa. Más información: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.&amp;lt;/p&amp;gt;  &lt;p class=&quot;xxmsonormal&quot;&gt;MathWorks is seeking a resourceful individual to join our Customer Support Team to assist MathWorks customers through their journey with us. Customer Service acts as a champion for our customers, and applicants should have a passion for helping others.&lt;/p&gt; &lt;p&gt;MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.&lt;/p&gt;    &lt;p&gt;Responsabilidades&lt;/p&gt;   &lt;ul&gt;  &lt;li class=&quot;xxmsonormal&quot;&gt;This role provides support for our global customer base via multiple channels, including email, phone, and chat, throughout the customer lifecycle.&lt;/li&gt;  &lt;li class=&quot;xxmsonormal&quot;&gt;You will be assisting internal and external customers on a wide range of topics including license modifications and activation, assisting with online account creation and troubleshooting, and other customer inquiries.&lt;/li&gt;  &lt;li class=&quot;xxmsonormal&quot;&gt;You will have direct supervision but should also be able to work independently. As a Customer Service team member, you will work closely with your co-workers within Customer Support and throughout the organization.&lt;/li&gt;  &lt;li class=&quot;xxmsonormal&quot;&gt;You will be involved in decision-making, conflict resolution, and problem-solving on customer and team-related issues. This could include improving processes, communicating customer issues and identifying ways to reduce or eliminate them. &lt;/li&gt;  &lt;li class=&quot;xxmsonormal&quot;&gt;The hours for this position will be 11am-8pm ET.&lt;/li&gt;  &lt;/ul&gt;        &lt;p&gt;Cualificaciones&lt;/p&gt;       &lt;p&gt;&lt;ul&gt; &lt;li&gt;A bachelor&#39;s degree is required.&lt;/li&gt;  &lt;/ul&gt;&lt;/p&gt;          &lt;p&gt;Cualificaciones adicionales&lt;/p&gt;         &lt;ul&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Ability to identify and implement process improvements&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;0-3 years of Customer Service experience, with a focus on helping customers via phone and email&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Experience in using CRM applications (preferably Salesforce)&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Experience working in a Windows environment&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Ability to multi-task and work within multiple applications is a plus&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Experience working in a multi-national corporation is a plus&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Strong written and oral communication skills&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Demonstrated ability to problem-solve&lt;/li&gt;  &lt;li class=&quot;xxmsolistparagraph&quot;&gt;Fluency in Spanish or another foreign language is a plus&lt;/li&gt;  &lt;/ul&gt; "
<https://la.mathworks.com/company/jobs/opportunities/34529-customer-support-coordinator?display=max&keywords=&location%5B%5D=&posting_team_id%5B%5D=25&posting_team_id%5B%5D=14&posting_team_id%5B%5D=19&posting_team_id%5B%5D=15&posting_team_id%5B%5D=26&posting_team_id%5B%5D=12&posting_team_id%5B%5D=12&posting_team_id%5B%5D=28&posting_team_id%5B%5D=24>