<https://hmsecurity.co.za/product/tactical-communication-verbal-judo/#product>
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"Tactical Communication (Verbal Judo)\r\n\r\nPS:ALWAYS ASK QUESTIONS booking in advance a must 1ST BEFORE PLACING ORDERS ....THANK YOU..\r\n\r\nWhats up : 083 740 7649...... Please ask seller questions BEFORE you ORDER and make PAYMENT\r\nAsk on pricing, depending on where and numbers of people attending\r\n\r\nThe mettle of front line personnel is constantly tested when dealing with the public and it is here that we discover whether an employee is one who pours water on the flames of human conflict or petrol!\r\nIt is unfair to expect front line staff to do their work without equipping them with effective skills. It is true that many professionals have eventually learned to handle people over time, by being moulded into shape through trial and error. However, this usually includes being criticised, insulted and even physically assaulted by members of the public; reprimanded and disciplined by supervisors and possibly rebuked by journalists or even lawyers as well as magistrates.\r\n\r\nWithout the necessary confidence to deal with the public, staff members will sometimes deliberately avoid certain duties to prevent embarrassment to themselves and even turn a blind eye to certain activities or behaviour because they do not have the basic inter-personal skills with which to confront the problem!\r\n\r\nMuch of this hardship and potential bad media publicity can be avoided with a short effective training programme in Tactical Communication. Originating in the USA as Verbal Judo, these seminars have been presented to front line employees in southern Africa since 1994  and have become a great favourite of all the clients that have commissioned our services.\r\n\r\nParticipants from all sections of the community have only praise for this training. A recurring observation from our many satisfied clients is the new confidence, demeanour and general enthusiasm demonstrated by seminar participants. Tactical Communication concepts have been battle tested by national, provincial and local government; generate voluntary compliancecasinos, universities, schools, wildlife conservation and the private security industry, not to mention the many parents who have also benefitted from our services.  \r\n\r\nThe goal of front line personnel is to “generate voluntary compliance” and in this regard Tactical Communication teaches practical skills appropriate to service delivery, based on psychological concepts and accepted human relations norms.  \r\n\r\nCourse prices would have to be worked out for you.\r\n\r\nCourses done in groups of 10 to 20\r\n\r\nYou have to book well in advance\r\n\r\nMAKES A LOVELY BIRTHDAY OR CHRISTMAS GIFT\r\n\r\nPS:ALWAYS ASK QUESTIONS ON STOCK 1ST BEFORE PLACING ORDERS ....THANK YOU...\r\n\r\nCREDIT CARDS ADD 5% TO VALUE OF ITEM...24hrs to 48 hrs longer to process\r\n\r\nPLEASE NOTE: Expected delivery dates or times given by H M Security, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.\r\n\r\nPLEASE NOTE: ALWAYS CHECK 1ST IF STOCK IS AVAILABLE.&gt;DELIVERY IS AROUND 3 TO 7 DAYS.\r\nALSO ASK QUESTIONS ON DELIVERY COSTS,THIS STRONGLY DEPENDS WHERE YOU ARE SITUATED. NO PARCEL WILL BE SENT OUT UNTIL ALL FEES INCLUDING CORRECT DELIVERY FEES ARE PAID IN FULL AND CLEARED IN OUR ACCOUNT.\r\n\r\nAny returns to be within 1 week period. Thereafter no returns or exchanges will be accepted.\r\nWhen returning an item, it is required to be returned with original packaging, and all accessories as supplied and in the same condition as purchased. No refunds or exchanges will be considered should buyer fail to adhere to these terms. Refunds will only be considered if an item is found to be faulty and/or cannot be replaced. All return items are at purchases expenses not the seller\r\n\r\nContact Details: Always ask seller on stock available and courier costing to you BEFORE you order please\r\n\r\ninfo@hmsecurity.co.za\r\nCC: hmsecurity2@gmail.com\r\nLand Line : 033 343 4127\r\nMobile : 083 740 7649\r\nWhats up : 083 740 7649..... Please ask seller questions BEFORE you ORDER and make PAYMENT"
<https://hmsecurity.co.za/product/tactical-communication-verbal-judo/>