_:nbe7bd47a9aa44eae9ed8dd0be232decdxb2
<http://schema.org/text>
"Hi @Matt Steinruck,Sorry for taking this long to respond.I see you’ve been in contact with support but was directed to our Billing team. Although your case was in queue to the right team, I think I may have answer to your situation.In your screenshot, there’s a banner that says your team called Personalis locked. This is usually what happens whenA board froman expired subscription was opened/accessed/editedAn expired paid team is accessedThe banner that says the team is locked will be displayed at the top of the board and the dashboard.If you indeed was able to downgrade to a Free plan successfully, this banner would not show up.You mentioned that you’ve follow the steps in this article:The board is locked, However, this does not apply to your situation completely yet, because you’d need to downgrade first to a Free plan.Here’s a step by step process I would recommend you followto ensure that your board will become accessible again:Click the Choose your plan button and downgrade your expired plan to a Free plan.Once done, you should be able to access the locked board again and edit it.Please let me know how it goes!"
<https://community.miro.com/ask-the-community-45/downgrading-to-free-plan-17818?postid=67212>