_:n9e33498b9c8f4a6ab4a4520fe5923297xb3
<http://schema.org/text>
"Just started using Change in SCSM with Cireson, have used SCSM for help desk tickets for over a year.  When some approvers click on the 'Approve' or 'Reject' link in an approval email, the action should open a new email, but some have a browser open instead.  Is this a file association issue?  Here is the link from one of the emails: mailto:tac@firstcommand.com?subject=[RA133623]&body=[Approved]\nIdeas?"
<https://community.cireson.com/discussion/3677/approval-email-link-opens-a-browser-not-a-new-email-for-some-users-why>