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"To start, when I called Green Heating and Cooling, someone actually answered the phone. I know this seems like a minor thing, but I would say very rarely happens when I reach out to contractors in Philly. The woman I spoke with in the office scheduled an appointment for Gerti to come out the next day at a time convenient to my schedule. Gerti called in advance to confirm the appointment and asked me some questions about my system so that he was prepared when he came to make an estimate. First, Gerti showed up on time&mdash;another rarity with contractors in Philly. Also, even though I had asked for a replacement system, he spent time evaluating my entire system with the hope of repairing if possible instead of replacing. When we jointly came to the decision to replace, Gerti talked through the various options, was sensitive to my budget, and was very clear that he didn&rsquo;t want to put in more of a system than my house could benefit from. A formal proposal with several options was provided within several days, and Gerti responded to a litany of my questions by e-mail to get me comfortable. Once I picked Green over several other well-known companies, we scheduled immediately and his team was out the very next day&mdash;this was not really necessary or expected, but did help Gerti earn my business. The installation team came in, completed the job in a day, and left the house in the same state they found it in. Several days later, Gerti did need to come back to make some minor tweeks to the thermostat and humidifier system. He did this promptly, and he came to my place of work to pick up house keys so that I did not have to take more time off of work. I trusted his team in my home without my presence&mdash;he earned my trust. The last thing worth mentioning is that he followed up by e-mail when Peco reinstated its rebate program. He urged me to submit the application asap as to not miss out on the rebate. System works great. Very happy so far and do not anticipate any issues. Should there be, I am fully confident that Gerti and his team will remedy quickly and effectively.Last month, Green Heating and Cooling replaced my 17 year old and 19 year old AC and furnace, respectively, with Bryant Evolution Series single-stage AC and two-stage furnace. They also installed a new Aprilaire humidifier. I was very pleased with the quality of the work, and I fully expect they will stand behind their work going forward. They may not have the &ldquo;flash&rdquo; of some other big name local companies, but they do have real experts, fair pricing, and a focus on customer satisfaction&mdash;the things that really mater!"
<https://www.greenhvacair.com/residential/indoor-air-quality/>