_:ndd22189dc6144455a8bd44ab778855a6xb9
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"@ drjoe66 I just want to give you a bit more information, Simplisafe will provide the free upgrade, however, I believe it will not cover any additional sensors you purchased along the way after you bought your original system configuration. &nbsp;If I am incorrect, I am sure Johnny M will be kind enough to correct me here in this thread. :-) \n \nNow for the not so good part. &nbsp;In your case your system stopped working, as you were unaware of the 2G issue in your local area. As Johnny M stated, yes, there are still a lot of areas where 2G is active; unfortunately, there are many others where its not. &nbsp;This is a very complex, very important topic that should not be relegated to the depths of this state of the art 1997 forum but should be front and center in the CRC (Customer Resource Center) that does not exist and at least a notice sent to every effected customer. \n \n I applaud Simplisafe for going through this process with free system replacements (almost unheard of, especially in the security industry) but, unfortunately, the process itself falls short in many ways. \n \nHaving placed 30+ systems over the past 9 years, I have just emailed six SS2 customers to call Simplisafe today to get their replacements, including my two brother-in-laws, who I predict are not going to be happy campers on the issue but very happy for the very generous replacement at nc."
<https://support.simplisafe.com/conversations/original-simplisafe/warning-for-users-of-the-original-system/6190c6858ea41ebb06243dbd>