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<http://schema.org/responsibilities>
"Under general guidance and supervision, the Senior Guest Advisor provides best-in-class customer service, developing customer loyalty, driving for results, and achieving individual goals. As needed to achieve success, Senior Guest Advisor may be asked to assist in motivating sales teams, managing the day-to-day operations of the store, maintaining up to date promotional material and training new staff. This position may supervise others including Guest Advisors and Seasonal Associates. Senior Guest Advisors will always act in accordance with GameStop’s policies, practices, and core values. Provide best-in-class customer service ensure high levels of customer satisfaction. Drive attainment of individual and store sales objectives; achieve individual sales goals. As needed, assist in training and overseeing new store staff. Lead other associates by example to drive a selling culture that maximizes store profitability; partner with SL / ASL to identify and communicate associate performance issues. Resolve or escalate customer concerns and complaints in a timely and professional manner. Ensure that visual and operational elements are consistent with company standards. Protect company assets through effective inventory control and loss prevention practices. "
<https://careers.gamestop.com/us/en/job/Req-143745/Senior-Guest-Advisor-Store-6774>