<https://line6.com/support/topic/53482-serious-helix-282-bug-christmas-researchupdated/#comment-320702>
<http://schema.org/text>
"It's worthy to report a bug - so thanks for doing that. But I haftoo say this is a very complex patch that not every user is likely to endeavor. \n \n\n\n\t \n \n\n\n\tAll this tech is the cutting edge. Every tech on the Line 6 help desk can't be intimately familiar w every line of code from every product they've ever supported. I know because I'm a field tech for a HW/SW company with a similar array of products - Help desk techs haven't all been there for 20 years nor do they stay that long. Long story short I think you are expecting too much from them. If they can solve 90% of the most common problems, well, that's pretty damn good.\n \n\n\n\t \n \n\n\n\tI spoke w the Line 6 (Yamaha) help desk a few times recently and was pleased with the service. Compared to my own company (highly rated multibillion dollar), they kick lollipop.\n \n\n\n\t \n \n\n\n\tAnd I recently dabbled w Avid ProTools. I bought and downloaded their SW, it wouldn't install, their help desk was not available, they sent me a message in technobabble that said they might get back to me in two to three business days .... ok, they got fired immediately and I'll go right back to Studio One.\n \n\n\n\t \n \n\n\n\tYamaha as a company has always impressed me. Keyboards and motorcycles - now line 6.\n \n"
<https://line6.com/support/topic/53482-serious-helix-282-bug-christmas-researchupdated/#comment-320704>