_:n4c90c4f69aee4fcc8358b5d05686d190xb0
<http://schema.org/description>
"Content I am using non proactive syndicated chat and have set product to 2377. I have a chat rule if product =2377 assign to &quot;test chat queue&quot;. I have one available agent with this queue in their profile. Yet every time I initiate a chat, it routes to our default chat queue where a different agent answers. I do not have…"
<https://community.oracle.com/customerconnect/discussion/75047/cant-route-chat-by-product>