_:nbc5760bb59394247ac87db8249b4b471xb1
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"I have ordered the XB 6 modem at least 7 times in the last month on priority shipment, and every time I am assured that I will receive it within 24-48 hours. Every single time I contact xfinity after a few days, I get the same response that it didn't ship due to technical difficulties and they reorder it. I've gone through this same cycle for almost a month now. I was told yesterday to go to the local store and that they checked and assured me that the modem was in stock - when I go there I was told they have been out of stock and weren't sure why I was sent in. Any tips on how to actually get a modem to achieve the speeds I am paying for?"
<https://forums.xfinity.com/conversations/customer-service/cant-seem-to-get-xfinity-to-ship-my-modem/6177f22b24e8282ebaedff4f>