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"Even with call recording enabled in your account, you may see several calls with no associated audio files.  This is often expected, depending on your settings, but can also indicate a problem with your call settings configuration.  This article will go over the most common causes for &amp;#8220;no audio&amp;#8221; calls. &amp;nbsp; No Talk Time Unless"
<https://www.calltrackingmetrics.com/support/numbers/number-management/call-settings/troubleshooting-calls-with-no-audio/>