<https://www.ndasa.com/product/conflict-mitigation-for-collectors/#product>
<http://schema.org/description>
"How to maintain professionalism, accuracy, and a successful collection under the pressure of a difficult donor. Practice scenarios, guidebook and quiz included. Certificates of completion will be issued. This training is a recorded class that students will participate in via web-link."
<https://www.ndasa.com/product/conflict-mitigation-for-collectors/>