_:nbc5760bb59394247ac87db8249b4b471xb9
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"@EG Thank you for moving this over, EG!&nbsp;@user_2ba3b2  \nGood morning! Thank you for reaching out so we can help make sure you get the right equipment to enjoy the speeds you have. It sounds like you have had to wait quite a while and longer than we ever want you to. We can help make sure you get this modem so that you wont have to continue to wait. You are in good hands here online. We are able to help set up the order but also follow up and continue to support you from start to finish so we can ensure this is resolved.Here's the detailed steps to Direct Message us:• Click 'Sign In' if necessary• Click the 'Direct Message' icon (upper right corner of this page)• Click the 'New message' (pencil and paper) icon• Type 'Xfinity Support' in the to line and select 'Xfinity Support' from the drop-down list• Type your message in the text area near the bottom of the window• Press Enter to send your message \n&nbsp; \nWould you send me a direct message with your first and last name and your complete address to get started, please?"
<https://forums.xfinity.com/conversations/customer-service/cant-seem-to-get-xfinity-to-ship-my-modem/6177f22b24e8282ebaedff4f>