<https://www.techrepublic.com/forums/discussions/what-do-you-do-to-talk-a-user-customer/#webpage>
<http://schema.org/description>
"Down from being irate or distrusting the help desk or you being the live person? You get to the user who just spent an hour on the phone with the help"
<https://www.techrepublic.com/forums/discussions/what-do-you-do-to-talk-a-user-customer/>