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"This position will oversee the Self-Pay Business Office (SBO) unit which comprises the Customer Service Unit, Self-Pay Collection Unit, and the Financial Assistance program as well as oversight of a team of analysts that support International and Concierge Self-Pay follow-up and Reporting for Internal Customers. The objective of this position is to research, develop and implement operational and technological optimization efforts within the self-pay business office that will enhance the patient experience and optimize organizational collections. Monitors patient financial services effectiveness and recommends revenue cycle workflows, procedures, and technology improvements. <br /> <br /> Staff leadership and oversight is imperative. The Customer Service Unit handles all patient calls pertaining to their outstanding balances. Through consistent feedback and mentoring, the incumbent will lead the professional development of managers and analysts, as well as support the entire team within SBO to ensure and maintain a high level of service and care to our patients. The incumbent will monitor and analyze key metrics such as calls answered, calls waiting, and abandonment and set appropriate goals. <br /> <br /> Responsible for oversight of self-pay collections for domestic and international patients. Ensure all policies are followed and that all best practices are developed, documented, communicated, and implemented effectively. Responsible for maintaining accurate and timely patient accounting information and maintaining good relationships throughout UCSF. Develops and maintains daily, weekly, and monthly production summaries and is responsible for data reporting. <p /> <p />"
<https://careers.asbointl.org/jobs/?keywords=employer%3A%22University%20of%20California%20San%20Francisco%22>