_:n14984d34471943459aa55fcf2359bae1xb0
<http://schema.org/description>
"&lt;p&gt;At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;&lt;b&gt;&lt;u&gt;Job Description&lt;/u&gt;&lt;/b&gt;&lt;/h2&gt;&lt;p&gt;The Card Services Service Manager is responsible for managing 18-20 front line associates and anticipating the needs of their team of customer service representatives, including stellar customer service, complying with regulations and policy requirements, and facility management. Card Services Service Managers actively coach their team members, as well as lead indirectly by example, fostering a customer-centered call support environment. Other responsibilities include people management, expert product and service knowledge, and partnership with other areas of the U.S. Bank. Card Services Service Managers are empowered to effect real change at work, in personal lives and in the community.  &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;At U.S. Bank, you’ll get support and tools you need to meet your goals and build a meaningful career. Additional responsibilities include: &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;·         Fosters an inclusive culture that promotes teamwork, recognizes performance, and appreciates effort; &lt;/p&gt;&lt;p&gt;·         Provides coaching and development while building employee engagement and accountability; &lt;/p&gt;&lt;p&gt;·         Engages in, supports, and responds to changes in business strategy, and drives communication to team members; &lt;/p&gt;&lt;p&gt;·         Maximizes employee performance and advocates for career development; &lt;/p&gt;&lt;p&gt;·         Promotes an innovative culture to advance customer loyalty and employee engagement; &lt;/p&gt;&lt;p&gt;·         Drives accountability for ethical behavior, inclusion, and fair treatment in support of our culture. &lt;/p&gt;&lt;p&gt;·         Develops strong relationships with peers and other departments to build a strong team. &lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Basic Qualifications &lt;br /&gt;- Bachelor's degree, or equivalent work experience &lt;br /&gt;- Minimum one year of supervisory/management experience &lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;i&gt;Preferred Skills/Experience  &lt;br /&gt;- Strong customer service and problem-solving skills &lt;br /&gt;- Thorough knowledge of applicable services, products and systems &lt;br /&gt;- Working knowledge of banking operations &lt;br /&gt;- Proven managerial skills &lt;br /&gt;- Strong verbal and written communication skills&lt;/i&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;&lt;b&gt;This is a&lt;/b&gt;&lt;b&gt; &lt;/b&gt;&lt;/i&gt;&lt;b&gt;&lt;i&gt;HYBRID position with some days working in the office and some days working from home.&lt;/i&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Schedule: Monday - Friday 12:30 PM - 9:30 PM with a weekend rotation (Work every 5th weekend)&lt;/b&gt;&lt;span&gt; &lt;/span&gt;&lt;i&gt;&lt;b&gt;This schedule will also include a holiday rotation.&lt;/b&gt;&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;&lt;b&gt;This is being hired as a pay grade level 10; however, candidate will be hired at the pay grade based on their experience determined by the business line leaders at time of offer. &lt;/b&gt;&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;INDAM&lt;/i&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our &lt;/span&gt;&lt;a href=\"https://careers.usbank.com/global/en/disability-accommodations-for-applicants\" target=\"_blank\"&gt;disability accommodations for applicants&lt;/a&gt;&lt;span&gt;. &lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Benefits:&lt;/b&gt; &lt;br /&gt;Take care of yourself and your family with U.S. Bank employee benefits.  We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.  That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting&lt;span&gt; &lt;/span&gt;&lt;a href=\"https://careers.usbank.com\" target=\"_blank\"&gt;careers.usbank.com&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;EEO is the Law&lt;/b&gt;&lt;br /&gt;Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal &lt;a href=\"https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf\" target=\"_blank\"&gt;EEO is the Law&lt;/a&gt; poster.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;E-Verify&lt;/b&gt;&lt;/p&gt;&lt;p&gt;U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the &lt;a href=\"https://careers.usbank.com/verification-of-eligibility-for-employment\" target=\"_blank\"&gt;E-Verify program&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;"
<https://careers.usbank.com/global/en/job/UBNAGLOBAL20220032260EXTERNALENGLOBAL/Cardmember-Service-Manager-Contact-Center-HYBRID-ONSITE-Fargo-ND-NIGHT-SHIFT>