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<http://schema.org/responsibilities>
"The Card Services Service Manager is responsible for managing 18-20 front line associates and anticipating the needs of their team of customer service representatives, including stellar customer service, complying with regulations and policy requirements, and facility management. Card Services Service Managers actively coach their team members, as well as lead indirectly by example, fostering a customer-centered call support environment. Fosters an inclusive culture that promotes teamwork, recognizes performance, and appreciates effort. Provides coaching and development while building employee engagement and accountability. Engages in, supports, and responds to changes in business strategy, and drives communication to team members. Maximizes employee performance and advocates for career development. Promotes an innovative culture to advance customer loyalty and employee engagement. Drives accountability for ethical behavior, inclusion, and fair treatment in support of our culture. Develops strong relationships with peers and other departments to build a strong team. Learn more about the E-Verify program. "
<https://careers.usbank.com/global/en/job/UBNAGLOBAL20220032260EXTERNALENGLOBAL/Cardmember-Service-Manager-Contact-Center-HYBRID-ONSITE-Fargo-ND-NIGHT-SHIFT>