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"The pictures online of the house look great but... when we got there the house smelled of mildew, the screens were either missing or had holes and the bedroom blinds were not functioning correctly and offered little privacy. The linen service was horrible. The sheets were the lowest quality some were stained, others did not fit properly and we found a dead bed bug in one set. Ugh!!! We went to the store and bought blankets and sheets to be comfortable. To the credit of Emerald Island Realty they did send someone to clean the carpets and offered new linens but it was very disappointing. The location was great exactly what we wanted. The layout of the house was open. It has enough bathrooms for a large family to be comfortable. The house just needs some minor updating. It was not the quality we are used to at home. I questioned whether silver quality would be good enough at the time of booking for me it was not I should have went with the gold rating.The T.V's are ancient and small. The rec room needs updating. The air hockey and foosball tables are on their last legs. Ping pong table only had two paddles and no balls.It has been awhile since I rented with Emerald Island Realty. They have improved on some things however, maintenance and housecleaning still need work. "
<https://reservations.emeraldislerealty.com/properties/san-kat-east>