_:na458696e48104116ae4668250250469exb33
<http://schema.org/reviewBody>
"It can be hard reviewing a company when third parties are involved because they can mess things up and the company looks bad. This was our experience. We ordered windows and siding from Window World. The siding was delivered first, but it was dropped off to a house down the street (told they were a third party). Didn't know until my the owner contacted me asking if I was expecting a delivery of siding. I had to contact WW to have it moved. The delivery company was supposed to contact me to let me know they were coming out. I could have possibly prevented the mishap if they had. A few days later a double install crew showed up and got the entire house done in a day. I surprised my wife by taking her to the final walk thru to review the work. The first words out of her mouth were it's not the right siding! Although it was the right color they installed Dutch lap rather than clapboard. The order was checked and indeed said clapboard. Someone made yet another mistake and they made the wrong version for our order. Another call with the company to try and fix this problem. They offered us money to lube with the mistake but my wife was set on clapboard so they came back out about a month later and pulled it off and put on the correct siding. They made everything right but obviously didn't want to eat the cost and there was a sense of wanting to push back on us. The windows were all filled except for four large ones that went in a particular room. I had removed all the smaller windows ahead of time so they could get exact measurements of the openings, but these four windows were too large to remove so far ahead of installation so they measured as is. When it came time to install they turned out to be like 2 too small one direction and 2.5 to small the other direction for the openings. They had to take boards I had on site to shim the opening. They kept saying that they didn't know what was behind the window trim to make an exact measurement but they never asked to remove the trim to find out. And since I removed the windows myself, to save money (which they agreed to), they tried to blame me for removing it incorrectly. How can you remove a window down to the studs incorrectly? They said they would not reorder the windows. Out of the numerous problems this is the only one which I didn't like the outcome. There was also a person I dealt with on the phone on multiple occasions who always seemed to be in a bad mood and on the verge of being rude."
<https://www.windowscolumbia.com/windows/energy-efficient/>