_:n4fff7439f40848d28663be6e9ca306bexb1
<http://schema.org/abstract>
"Bus ticketing process in Africa is one of the slowest and time wasting yet it is the mains\r\nmeans of travel between the capital cities to major towns. Currently use of mobile\r\ntelephone is widespread and considerable penetration has been achieved. In Uganda the\r\napplication of SMS-based bus ticketing system is yet to be explored. This comes in the\r\nlight that Uganda’s bus travel business has grown steadily over time without matching\r\nimprovement in ticketing or booking services. For long there has complaints and\r\ndissatisfaction among the public because travelers move long distances to book tickets\r\nand suffer congestion at bus terminals, unnecessary time wasting as a result of misplaced\r\ntickets and unauthorized agents who can cause financial loses. Ticket booking at bus\r\ncompanies is inherently time consuming, inconvenient and sometimes frustrating for time\r\nconscious passengers and therefore there is need to develop efficient mechanism that\r\noperates through an increasingly available technology like the mobile phone and\r\nspecifically through a widely used application like SMS. The study examined SMS bus\r\nbooking reduced terminal congestion, minimize time wastage and eliminate unnecessary\r\nexpenditure.\r\nMobile ticketing is the process whereby customers can order, pay for, obtain and validate\r\ntickets from any location and at any time using mobile phones. The passenger downloads\r\nthe essential program onto his /her mobile phone. This program allows the passenger to\r\npress a button to send an SMS to server indicating their travel details (Departure Date,\r\nDeparture time, Destination Town, Departure Town). An SMS is sent back to\r\nacknowledge receipt, confirmed reservation, or to inform the passenger that no seat or\r\nvehicle is available for that travel time. Payment (fare) may also be implemented by\r\nMOBILE MONEY, Credit cards or Cash. The ‘reply’ SMS contain the bus booking\r\nnumber for the customer to call.\r\nSMS booking has been steadily employed in different parts of the world to improve the\r\nservice industry. Considering the fact that the cost a Mobile Phone is lowering in Uganda\r\nthereby increasing its availability among the population, we can take the advantage of its\r\nSMS application to solve a business requirement so as be able to help the stakeholders\r\noffer quality service in the market place.&amp;nbsp;"
<https://afribary.com/works/design-and-implementation-of-sms-bus-booking-systemto-increase-efficiency-and-effectiveness-of-bus-services-a-case-study-of-link-bus-company>