_:na458696e48104116ae4668250250469exb197
<http://schema.org/reviewBody>
"The customer service ended the moment the salesman left our house. We were told it would be 6-8 weeks for our 21 windows and 1 door to be constructed and delivered. Around 8 weeks, we began calling weekly to get an estimate (just a ballpark) of when our installation would take place. We needed to trim bushes and take down window fixtures and rearrange furniture so the work could be done. 4 times, we were told, “I don’t see an estimate on your order. I will talk to a manager and call you back.” We received 0 calls back. Until - surprise! 12 weeks after our order was placed, the windows were in and they said they’d be at our house in 2 days to install. Our salesman assured us that if the appointment time provided doesn’t work, to say something. In addition to not having adequate time to prepare our yard/home, I am also working for home and was set to give a presentation to over 100 people virtually during one of the days of our appointment. With all this in mind, I asked if our installation could be moved back 1 week. The best they could do was move it back 1 day - which barely bought more time to prepare and still conflicted with my at-home presentation. I (admittedly) threw a fit and asked to be put on the first available list. Miraculously, not 10 minutes later, I got a call back saying they could move our installation to the next week. We were told it would be a 2 day project. On day 1, the installation crew didn’t show up until 3pm with little communication notifying us they’d be late. Very little was accomplished before they left around 5pm. Day 2, they arrived around 10am and got a lot done, but needed a third day to finish up. Day 3, the crew arrived around noon and worked past 7:30pm, but didn’t have the right materials to finish. Day 4, the crew again arrived around noon and worked into the night but still didn’t finish. Each day, we were assured “We’ll finish tomorrow” and “We’ll be back in the morning” which consistently proved to be false. On day 5, no one even bothered to show up. On day 6, I was finally able to get a crew out to finish and was happy to see them go. After expressing all my frustrations to anyone who would listen, I was able to get about 10% of our cost knocked off our bill. Honestly - they did a good job. But the hassle of getting to the finish line was not worth it. Will never contact for future projects. Will never suggest to friends."
<https://www.windowscolumbia.com/windows/energy-efficient/>