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"&nbsp; What can Swiss mountain guides teach us about leadership? The &#8216;Change Equation&#8217;. The ins and outs of dating apps. Customer Journey Mapping best practices. Welcome to the 76th edition of my customer strategy newsletter. The five topics this week are: Leadership lessons from Swiss mountain guides The &#8216;Change Equation&#8217; Latest blog posts &#8211; NPS for startups. [&hellip;]"
<https://customerstrategy.net/tag/journey-mapping/>