<https://www.forrester.com/blogs/covid-19-stokes-the-chatbot-hype-in-financial-services/#webpage>
<http://schema.org/description>
"COVID-19 prompts banks to roll out chatbots, but only a minority of customers feel comfortable using virtual agents for customer service in financial services."
<https://www.forrester.com/blogs/covid-19-stokes-the-chatbot-hype-in-financial-services/>