<https://www.consumeractiongroup.co.uk/topic/71439-no-reply-from-natwest-please-help/#comment-666544>
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"The address to send prelim and LBA to is: \n  \n\nNatWest Customer Relations \n\n225 Shenley Road  \n\nBorehamwood  \n\nHertfordshire \n\nWD6 1BR \n  \n\nBut don't worry, Bishopsgate probably passed your prelim on to them anyway. What you need to do now is send your LBA (recorded delivery) to the above address giving them another 14 days to respond. If, at the end of the 14 days, they haven't been in contact - telephone them to see if an offer is in the pipeline. Due to the vast number of claims they're receiving (:grin: ), they may not get back to you within the 14 days - but an offer may be on the table. You can decide whether to accept or reject depending on what they're offering. But for the moment, just send your LBA to the above address. Good luck, hedgey xxx \n\n"
<https://www.consumeractiongroup.co.uk/topic/71439-no-reply-from-natwest-please-help/?tab=comments#comment-666509>