_:n9bef358447cf4bde8b83c13bdc4bd7b2xb0
<http://schema.org/description>
"<br><br><b><b>Company Overview</b></b><br><br>  <p>Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</p><p>Job Requirements:<br>• Professionally handle a high volume of incoming calls<br>• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services<br>• Ability to utilize and navigate multiple systems simultaneously<br>• Be dependable and meet all attendance requirements<br>• Resolve customer issues via one call resolution guidelines and/or escalated process<br>• Meet or exceed company and client performance metrics<br>• Maintain a balance between company policy and client benefit in decision making<br>• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers<br>• Responsible for call disposition or compiling and documenting customer information as required<br>• Ability to accept and embrace changes within the current business environment<br><br>Qualifications:</p><p>• <b>Fluent in Cantonese/English</b></p><p>• Ability to pass a drug screen and background check<br>• Dedicated area to work from in your home<br>• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)<br>• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens<br>• Strong decision making and analytical abilities<br>• Ability to identify customer needs and clearly articulate products and services<br>• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime<br>• Highly developed sense of integrity and commitment to customer satisfaction<br>• Meet all attendance and dependability requirements<br>• Be a team player</p>  <p>System Requirements for Work At Home:</p><p>The employee is responsible for purchasing/using their own equipment per specifications below:</p><ul><li>Flat screen 21” monitor(s)</li><li>Compatible Headset</li><li>Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)</li><li>All other equipment is provided by Everise</li></ul><p>If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>"
<https://www.collegerecruiter.com/job/498050781-cantonese-customer-service-representative>