_:nf7ce8520d85b4356a8d6b0a220118f64xb0
<http://schema.org/responsibilities>
"This is an ideal opportunity for candidates with previous experience in an Analytical role, who can analyse and manipulate large quantities of data to produce MI reports and trend analysis. You will have regular contact with senior managers and will be expected to influence key decision makers. The purpose of the role is to support the Operations Team in the re-design and delivery of Operations reporting and solutions across the UK, Ireland and Continental Europe. The role holder will be responsible for building and maintaining MI reports on Qiksense to inform key business decisions and drive performance management. Maximise the use of systems and software to customise the production of MI and reports. Identify management requirements of MI needs and facilitate implementation from Operations Systems to Qliksense and other reporting systems, with support from the IT team. Evaluate and monitor the impact of Industry changes, and new and enhanced offerings along with the businesses infrastructure changes. Build and maintain relationships with business partners ensuring regular updates / communication. Investigate any LOB issues/trends in complaints and provide feedback to the Operations Team. Develop and ensure production of ongoing regular (defined as monthly, quarterly, bi-annual or annual) reporting and Management Information to Senior Management . Provide detailed analysis to senior managers on handling and lessons learnt and influence the future actions of service areas to improve performance, overall customer satisfaction . Proactively analyse data including needs data, service demands, customer experience and outcomes s . Maintain and develop both own technical knowledge and expertise. "
<https://careers.chubb.com/global/en/job/210000O8/Operations-MI-Analyst>