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"&lt;p style=\"font-family: Arial;\"&gt;Operations MI Analyst:&lt;/p&gt;\n\n&lt;p style=\"font-family: Arial;\"&gt;London or Glagow&lt;/p&gt;\n\n&lt;p style=\"font-family: Arial;\"&gt;This is an ideal opportunity for candidates with previous experience in an Analytical role, who can analyse and manipulate large quantities of data to produce MI reports and trend analysis. &lt;/p&gt;\n\n&lt;p style=\"font-family: Arial;\"&gt;You will have regular contact with senior managers and will be expected to influence key decision makers. &lt;/p&gt;\n\n&lt;p style=\"font-family: Arial;\"&gt;The purpose of the role is to support the Operations Team in the re-design and delivery of Operations reporting and solutions across the UK, Ireland and Continental Europe. &lt;/p&gt;\n\n&lt;p style=\"font-family: Arial;\"&gt;Alongside the Operations MI team develop and implement a holistic Europe wide reporting programme. The role holder will be responsible for building and maintaining MI reports on Qiksense to inform key business decisions and drive performance management.&lt;/p&gt;\n\n&lt;p style=\"font-family: Arial;\"&gt;&lt;br /&gt;\n&lt;u&gt;&lt;strong&gt;KEY RESPONSIBILITIES&lt;/strong&gt;&lt;/u&gt;&lt;/p&gt;\n\n&lt;ul&gt;\n\t&lt;li&gt;Maximise the use of systems and software to customise the production of MI and reports.&lt;/li&gt;\n\t&lt;li&gt;Identify management requirements of MI needs and facilitate implementation from Operations Systems to Qliksense and other reporting systems, with support from the IT team.&lt;/li&gt;\n\t&lt;li&gt;Evaluate and monitor the impact of Industry changes, and new and enhanced offerings along with the businesses infrastructure changes. &lt;/li&gt;\n\t&lt;li&gt;Build and maintain relationships with business partners ensuring regular updates / communication. &lt;/li&gt;\n\t&lt;li&gt;Investigate any LOB issues/trends in complaints and provide feedback to the Operations Team&lt;/li&gt;\n\t&lt;li&gt;Develop and ensure production of ongoing regular (defined as monthly, quarterly, bi-annual or annual) reporting and Management Information to Senior Management &lt;/li&gt;\n\t&lt;li&gt;Provide detailed analysis to senior managers on handling and lessons learnt and influence the future actions of service areas to improve performance, overall customer satisfaction &lt;/li&gt;\n\t&lt;li&gt;Proactively analyse data including needs data, service demands, customer experience and outcomes s &lt;/li&gt;\n\t&lt;li&gt;Maintain and develop both own technical knowledge and expertise.&lt;/li&gt;\n&lt;/ul&gt;&lt;p style='font-weight: bold; font-size: 14px; color:#000000;'&gt;&lt;b&gt;Qualifications&lt;/b&gt;&lt;/p&gt;&lt;p style=\"font-family: Arial\"&gt;&lt;strong&gt;&lt;u&gt;EXPERIENCE & SKILLS REQUIRED:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;\n\n&lt;ul&gt;\n\t&lt;li&gt;Advanced SQL Skills&lt;/li&gt;\n\t&lt;li&gt;Advanced data visualisation skills (tableau, Qliksense)&lt;/li&gt;\n\t&lt;li&gt;Experience manipulating data and producing reports for management&lt;/li&gt;\n\t&lt;li&gt;Proven experience of prioritising and working to SLAs&lt;/li&gt;\n\t&lt;li&gt;Excellent listening and communication skills&lt;/li&gt;\n\t&lt;li&gt;Experienced in MS Office Packages&lt;/li&gt;\n\t&lt;li&gt;Lateral thinking and problem solving abilities &lt;/li&gt;\n\t&lt;li&gt;Self-starter and able to recognise opportunities for improvement and to act on those opportunities&lt;/li&gt;\n&lt;/ul&gt;\n\n&lt;p style=\"font-family: Arial\"&gt;&lt;u&gt;&lt;strong&gt;We offer in return!&lt;/strong&gt;&lt;/u&gt;&lt;/p&gt;\n\n&lt;ul&gt;\n\t&lt;li&gt;Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.&lt;/li&gt;\n\t&lt;li&gt;Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program&lt;/li&gt;\n&lt;/ul&gt;\n\n&lt;p style=\"font-family: Arial\"&gt;&lt;br /&gt;\n&lt;u&gt;&lt;strong&gt;INTEGRITY. CLIENT FOCUS. RESPECT. EXCELLENCE. TEAMWORK&lt;/strong&gt;&lt;/u&gt;&lt;br /&gt;\nOur core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.&lt;/p&gt;\n\n&lt;p style=\"font-family: Arial\"&gt;Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.&lt;/p&gt;\n\n&lt;p style=\"font-family: Arial\"&gt;We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.&lt;/p&gt;"
<https://careers.chubb.com/global/en/job/210000O8/Operations-MI-Analyst>