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"Duane, the head of the service department, is super responsive and reliable. I left an early morning message and he called back within a half hour of the store being open - I love that. He's very knowledgeable about repairing hot tubs and was able to diagnose the problem over the phone. The last time we had a service visit, Andy took GREAT care of us. After fixing the problem efficiently and effectively he gave me repair and operation advice that was super helpful. Both Duane and Andy seem to really care about helping clients and go above and beyond the call of duty. After owning our first hot tub for nearly 5 years, I have one piece of advice for potential buyers: we were wowed by the colorful lights and pictured ourselves having lots of hot tub parties. The reality is that the hot tub is our sanctuary and we tend to enjoy it in solitude. My recommendation is to go for simplicity without all the bells and whistles, which we now never use. I encourage the manufacturer to go for RELIABILITY above all else."
<https://www.atlanticspasandbilliards.com/product/sauna-cleaner-1-liter/>