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"I was very frustrated with a over the top pushy broker tactics and decided the ethics at the company was not what I wanted to be associated with and decided to put in a request to withdrawal all funds. \nIt has now been 2 weeks and no sign of my funds. As a matter of fact...I think my calls have now been blocked. \n\nSee my latest conversation I recorded below:\n\nTopic: Hi...anyone online for me?\nA representative will be connected, please be patient.\nJamie Andrews enters the chatroom.\nJamie Andrews\t5:03:04 PM\t\nHello Neill, my name is Jamie Andrews, how may I help you?\nNeill\t5:03:38 PM\t\nHi Jamie...please check my withdrawal status?\nI put in the request 4 August and to date it shows as pending?\nCheers\nJamie?\nJamie Andrews\t5:09:37 PM\t\nsure , pelase wait while I verify\nplease *\nNeill\t5:09:51 PM\t\nOk Thanks\nJamie Andrews\t5:14:09 PM\t\nso normally it takes 2 to 5 business days\nhowever I will inform my department about this in order to resolve it\nNeill\t5:15:04 PM\t\nThanks for that.... Please check and let me know the outcome...I will stay online for you?\nJamie Andrews\t5:17:41 PM\t\nthat is not necessary\nI will inform them and they will take care of this matter as soon as possible\nNeill\t5:18:21 PM\t\nI would like to know the expected payment date...I believe it is necessary...\nJamie?\nJamie Andrews\t5:26:54 PM\t\nI have forwarded your enquiry\nNeill\t5:27:21 PM\t\nThanks....expected payment date?\nJamie Andrews\t5:29:14 PM\t\nthe broker tried to contact to contact you to speak about this matter a couple of times however there was no answer\nhe will contact you again to speak about this\nNeill\t5:30:12 PM\t\nDo not want to speak to the broker who is absolutely rude. Please advise my expected payout date before I escalate this?\nI have spoken to the broker on the 4th. I advised him of this. Expected pay out date please?\nJamie Andrews\t5:31:54 PM\t\nsir, I informed the department of this matter and they will deal with this issue\nNeill\t5:33:39 PM\t\nPlease advise my expected payout date? If not...give me a contact number and person responsible for the payout and I will take from there. Also...include contact details the Manager in Accounts. I need to know is accountable and responsible here?\nThis is why people mistrust this system is such a big way...I keenly await your response...\nJamie Andrews\t5:35:07 PM\t\nin what way was the broker rude ?\nNeill\t5:35:32 PM\t\nNot the issue here. The issue is I need to know the expected payout date?\nJamie Andrews\t5:35:32 PM\t\nI can inform the broker's manager and ask to reassign you to a different broker\nNeill\t5:36:02 PM\t\nNO...PAY OUT THE FUNDS.... NOW!\nJamie Andrews\t5:37:42 PM\t\nsir, I'm only responsible for support, I don't have access to finance\nI'm sorry\nI can only inform you that I have forwarded this issue to my department and they will deal with it\nNeill\t5:40:56 PM\t\nThat's OK....give me the contact details of Accounts? I was hoping on support to assist me...obviously not the case?\nHi Jamie....Please advise the details of the manager in your Accounts department. Please be mindful that this whole conversation is on record and I am happy to share...\nJamie Andrews\t5:56:59 PM\t\nThis conversation is recorded from our end as well so you have nothing to worry about\nNeill\t5:57:07 PM\t\nHi Jamie...OK...refer me to your manager please?\nJamie Andrews\t5:57:07 PM\t\nyour broker will contact you soon\nNeill\t5:57:41 PM\t\nI DO NOT WANT TO SPEAK TO THE BROKER&gt; refer me to your manager\nJamie Andrews\t5:58:36 PM\t\nI have forwarded your request to my manager directly\nyou will be contacted\nNeill\t5:59:22 PM\t\nNO! I DO NOT WANT TO SPEAK TO THE BROKER...what is so difficult to understand. I need to speak to accounts!\nJamie Andrews\t6:02:31 PM\t\nare you referring to your account manager ?\nNeill\t6:03:13 PM\t\nNO...Accounts means money. Your Accounts department...what is so difficult to understand here?\nJamie Andrews\t6:15:00 PM\t\nNeil , you will be contacted today , not by a broker, by a manager and will sort this situation out\nI'm really sorry, I'm trying to help you as best I can\nNeill\t6:36:33 PM\t\nI appreciate that..... I have not been called as yet?\nJamie...I am waiting? no one has called me and you have not yet given me the payout date?\nJamie Andrews\t6:53:15 PM\t\nI'm really sorry Neil , I am not in charge with the finance department so I cannot give you such information as I do not establish the date and really do not want to misinform you in any way\nNeill\t7:13:19 PM\t\nThat's OK...give me a contact name number and email address...\nJamie Andrews\t7:37:42 PM\t\nNeil, you can contact finance@optionsxo.com\nNeill\t7:59:30 PM\t\nNo One has called me as yet?\nJamie Andrews\t8:01:14 PM\t\nduring this day you shall receive a call back\nThe representative has left the conversation. If you have further questions please leave a message: Leave message. Thank you!\n\n\nTo date...no response from any of the guys. I am still waiting and believe I will not see my money.\n\n\nTHIS NEEDS TO STOP&gt; I will be keen to hear from anyone who can point me in the direction to get this type of behavior reported."
<https://www.thatsucks.com/review/optionsxo-suck/?replytocom=156283>