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"&lt;p&gt;&lt;strong&gt;About Lumen&lt;/strong&gt;&lt;br&gt;Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.&lt;/p&gt;&lt;div&gt;&lt;div style='padding: 10px 0px;border: 1px solid transparent;'&gt;&lt;div style='font-size:16px;word-wrap: break-word;'&gt;&lt;h2 style='font-size: 1em; margin: 0px'&gt;&lt;b&gt;The Role&lt;/b&gt;&lt;/h2&gt;&#13;&lt;/div&gt;&lt;div&gt;&lt;p class=\"Default\"&gt;&lt;span style=\"font-size:12pt\"&gt;&lt;span style=\"font-family:&quot;72&quot;,sans-serif\"&gt;&lt;span style=\"color:black\"&gt;&lt;span style=\"font-size:9.5pt\"&gt;&lt;span style=\"font-family:&quot;Arial&quot;,sans-serif\"&gt;Lumen is looking for an experienced marketer who will be accountable for driving new fiber internet sales for residential consumers in single-family homes and multi-dwelling units.&nbsp; The successful candidate will lead a team of marketing managers in developing strategies and tactics to identify, target, and acquire a base of profitable subscribers.&nbsp; This leader will be expected to lead the development, implementation, modification, and eventual sunsetting of National go-to-market strategies to optimize significant investments in fiber enablement.&nbsp; In addition to driving new sales in fiber areas, the segment leader will also work closely with partners to optimize the targeted retention and upsell of new subscribers, working with key Enterprise partners to create and market residential affinity offers, migrating existing subscribers to Quantum Fiber, and developing new referral and loyalty programs.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style='padding: 10px 0px;border: 1px solid transparent;'&gt;&lt;div style='font-size:16px;word-wrap: break-word;'&gt;&lt;h2 style='font-size: 1em; margin: 0px'&gt;&lt;b&gt;The Main Responsibilities&lt;/b&gt;&lt;/h2&gt;&#13;&lt;/div&gt;&lt;div&gt;&lt;p&gt;&bull;&nbsp;&nbsp; &nbsp;Accountable for and directs others in the creation and execution of national acquisition plans supporting all regions&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Develop and execute strategies and tactics to grow fiber net subscribers and overall market penetration in 2.6M fiber-enabled households&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Implement optimized customer journeys in both legacy systems and Quantum Fiber to drive new fiber sales and successful migration of copper subscribers to our fiber products&nbsp;&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Direct marketing budget to optimize across multiple tactics and channels &ndash; including internal channels, cart, external partners and customer referrals&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Work effectively across the organization including product management, pre-enablement, IT, network/operations, field, marcomm, consumer channels (including digital), business intelligence, legal, marcom and pricing to achieve goals and operationalize initiatives.&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Accountable for attaining and exceeding assigned retention and upsell objectives and monthly revenue quota.&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Responsible for annual budget, forecast and maximizing existing customer retention&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Responsible for the strategic long-term goals&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Problem solve and direct the resolution of highly complex and/or critical customer issues.&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Providing insight in program-level performance metrics to request new offers, products and customer solutions.&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Collaborate with marketing communications, brand, PR, digital teams, marketing execution teams and product management to drive initiatives across multiple channels and tactics.&lt;br /&gt;&nbsp;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style='padding: 10px 0px;border: 1px solid transparent;'&gt;&lt;div style='font-size:16px;word-wrap: break-word;'&gt;&lt;h2 style='font-size: 1em; margin: 0px'&gt;&lt;b&gt;What We Look For in a Candidate&lt;/b&gt;&lt;/h2&gt;&#13;&lt;/div&gt;&lt;div&gt;&lt;p&gt;&bull;&nbsp;&nbsp; &nbsp;10+ years of recent experience in segment leadership, product management, product marketing or operational support for residential broadband products&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Thorough understanding of residential broadband, voice and video service solutions, with deep understanding of fiber and copper broadband service and technologies.&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Bachelor&rsquo;s degree or equivalent education and experience. M.B.A preferred&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Innovative and strategic thinker who has a strong acquisition and customer focus&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Proven track record of leading cross-functional acquisition and sales programs, with a strong customer service focus.&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Ability to foster and maintain a culture of ownership &amp; accountability at all levels.&nbsp;&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Experience with managing the full-cycle of employee performance with a focus on employee engagement &amp; retention.&nbsp;&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Experience with leading teams through change within an evolving organization.&nbsp;&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Willingness to evaluate current processes, programs and systems for continuous improvement and innovation opportunities.&nbsp;&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Ability to travel 50%&nbsp;&lt;br /&gt;&bull;&nbsp;&nbsp; &nbsp;Strong leader with the ability to create actionable business plans and deliver results cross functionally with technical and business partners at all levels in a highly matrixed environment&lt;br /&gt;&nbsp;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style='padding: 10px 0px;border: 1px solid transparent;'&gt;&lt;div style='font-size:16px;word-wrap: break-word;'&gt;&lt;h2 style='font-size: 1em; margin: 0px'&gt;&lt;b&gt;What to Expect Next&lt;/b&gt;&lt;/h2&gt;&#13;&lt;/div&gt;&lt;div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;Requisition #: 264271&lt;/p&gt;&lt;p&gt;When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.  Job-related concerns noted in the background screen may disqualify you from the new position or your current role.  Background results will be evaluated on a case-by-case basis.&lt;/p&gt;&lt;p&gt;&lt;u&gt;&lt;strong&gt;EEO Statement&lt;/strong&gt;&lt;/u&gt;&lt;br&gt;We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;NOTE:&lt;/strong&gt; Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. &lt;/p&gt;&lt;p&gt;&lt;u&gt;&lt;strong&gt;Disclaimer&lt;/strong&gt;&lt;/u&gt;&lt;br&gt;The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.&lt;/p&gt;&lt;div class=\"external_salary_range\"&gt;&lt;h4&gt;&lt;ppc-content&gt;Salary Range&lt;/ppc-content&gt;&lt;/h4&gt;&lt;div class=\"salaryClm\"&gt;&lt;b class=\"sheading\"&gt;Salary Min : &lt;/b&gt;&lt;p&gt;135540&lt;/p&gt;&lt;/div&gt;&lt;div class=\"colsalaryClm\"&gt;&lt;b class=\"sheading\"&gt;Salary Max : &lt;/b&gt;&lt;p&gt;301680&lt;/p&gt;&lt;/div&gt;&lt;div&gt;&lt;p&gt;This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. &lt;/p&gt;&lt;p&gt;This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information&lt;u&gt;&lt;a href=\"https://jobs.lumen.com/global/en/compensation-information\"&gt; here.&lt;/a&gt;&lt;/u&gt; We're able to answer any additional questions you may have as you move through the selection process.&lt;/p&gt;&lt;p&gt;As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking\t&lt;u&gt;&lt;a href=\"https://centurylinkbenefits.com\" target=\"_blank\"&gt; here.&lt;/a&gt;&lt;/u&gt;&lt;/p&gt;&lt;p&gt;Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"internal_salary_range\"&gt;&lt;h4&gt;&lt;ppc-content key=\"job-Add-Salary-Range-heading\"&gt;Salary Range&lt;/ppc-content&gt;&lt;/h4&gt;&lt;div class=\"salaryClm\"&gt;&lt;b class=\"sheading\"&gt;Salary Min : &lt;/b&gt;&lt;p&gt;135540&lt;/p&gt;&lt;/div&gt;&lt;div class=\"colsalaryClm\"&gt;&lt;b class=\"sheading\"&gt;Salary Max : &lt;/b&gt;&lt;p&gt;301680&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;ppc-content key=\"job-Add-Salary-Range-text\"&gt;This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.&lt;/ppc-content&gt;&lt;/p&gt;&lt;/div&gt;"
<https://jobs.lumen.com/br/pt/job/264271/Senior-Director-Mass-Market-Segment>