_:n68b6fb833a0244c7becb9eeb7d6b9899xb39
<http://schema.org/reviewBody>
"I just had a GREAT experience with their service department. Just to get a few things I need to say out of the way before I begin: I have a 1991 Hot Springs Grandee that needed its very FIRST service call in 25 years. Think about it. TWENTY FIVE YEARS OLD. Why anyone would buy any other brand than Hot Springs is beyond me. The counter folks at Atlantic Spas know the product, and stock parts for old models. They even had a new cover for my 25 year old tub, in stock, and in the color I wanted. Always very courteous and helpful, over the years, although I haven't needed much. My service experience with Duane, the technician, was simply the best repair experience I have had in decades. I am a long time auto repair shop owner, so I know great service when I see it. Sadly, great service is no longer the norm in our society, so it really stands out when it is provided. I live in Johnston Co. I expected a repair visit with a service charge to see what was wrong with the tub, then a second visit (and associated charge) to install the parts they had to order, then maybe a third trip because something old would crumble when Duane made the first repair. NO!! This guy shows up with everything needed to repair the tub, based only on a phone conversation, and his years of experience. He made a heat element repair, updated some wiring, and repaired a couple of minor things he saw with his experienced eye BEFORE they became a problem. When, as I suspected, water pipes crumbled, he went back to his truck and found some repair alternatives that didn't require a trip back to Raleigh. When he was finished, he gave me a bill for the big part he used, and the two hours labor(very reasonable rate) he spent on the job. No 'trip charges' or 'mileage fee,' even though I live 30 miles from their shop. It was evident throughout the process that he truly CARED about customer satisfaction. If he were an automotive technician, I would have offered him a job on the spot! Anyone can sell you a hot tub or pool table. Damn few have any level of decent service after the sale. Atlantic Spas DOES. End of story."
<https://www.atlanticspasandbilliards.com/product/sauna-cleaner-1-liter/>