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<http://schema.org/responsibilities>
"The Community Care Coordinator will provide the highest level of customer/client service to prosthetic patients, sources, and colleagues through the coordination and administration of prosthetic patient referral. Working closely with Hanger prosthetic personnel and office staff, this position holds responsibility for the day to day management of the SharePoint Post-Acute CRM, patient communication and referral source communication. Ensure the highest level of service is provided to patients and referral sources. Ensure patients and family members are provided with educational materials, appropriate community resources, and emotional support. Keep the patients, their family members, and their physicians updated on re: prosthetic process, next steps as well as provide general support to assist the patient during this life changing period. Remain accessible via phone, email, text to patients and referral sources and provide contact information for after-hours emergencies. Provide resources and connect patients and family members to amputee support groups, Ampower volunteers, and/or grief support options. Meet with all new prosthetic patients before surgery if possible, daily while inpatient, weekly while in rehabilitation facility, and attend physician visits with patients as required. Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies. Ensure the privacy and security of protected health information per HIPAA rules. Assist with patient follow-up as directed. Enter patient demographics and insurance verifications as appropriate. Record CRM documentation that is clear, concise, and accurate. File all patient charts and other documentation, following established guidelines. Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls. Process and monitor referrals/authorizations/prescriptions to ensure complete and final information is received in a timely manner. Perform other duties or special projects as assigned. Experience interfacing with physicians, nurses, physical therapists, occupational therapists and various clinical support personnel. Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships. Keep the patient at the center of everything that you do, building lifelong trust. Foster open collaboration and constructive dialogue with everyone around you. Continuously innovate new solutions, influencing and responding to change. Focus on superior outcomes, and calibrate work processes for outstanding results. "
<https://careers.hanger.com/us/en/job/20407/Community-Care-Coordinator-PTA-COTA-and-Athletic-Trainers-encouraged-to-apply>