<https://forums.bidorbuy.co.za/topic/4991-tracking-number-emails/#comment-4991>
<http://schema.org/text>
"Hi All \n\nI need some advise on this. \n  \n\nI have been in this game a while now and i send the tracking number emails in the specified time but i still get buyers emailing stating they have not received the tracking numbers and even after i reply to their request they send me another mail request. This leads to a Neutral or Negative rating which i then have to call them and give them the tracking number verbally. \n  \n\nI sometimes communicate with the buyer before the order is placed with no issues in terms of email being lost and they still say they did not get the tracking number. \n  \n\nI also send payment confirmation through the BOB message system immediately after receiving payment and i get and email or a call 2 hours later asking if i have received payment. \n  \n\nAs far as i know once the email is in my sent box it is SENT so where does it go and why do they not get it?? \n"
<https://forums.bidorbuy.co.za/topic/4991-tracking-number-emails/>