_:n853d8b824246468bb9d402410edc400bxb203
<http://schema.org/reviewBody>
"We had our roofing, siding and windows done by Window World. The sales person was fantastic and gave us confidence in the company but the experience afterwards was very unpleasant. After waiting the expected 5 months before they had an opening to send out their sub contractors it was a nightmare communicating with the main office to get the work actually done. Pros 1. Salesman was very knowledgable and responsive 2. The sub contractors who actually do the work are very polite 3. Quality of the workmanship is good 4. They ultimately resolved all issues but it was up to the customer to followup Cons 1. Production manager was very polite but communicating with him was a bad experience. I was told I would be called or emailed back several times and it took weeks of me initiating followups before getting a response other than Let me check and I'll get back to you. Not to mention the dates he provided were never accurate. 2. A sub contractor foreman tried to pressure me to sign off on the work before it was actually done. His reasoning being that his workers don't speak English very well (he also wasn't staying to oversee the work) and cause you know, he said that his team WILL do a good job. 3. Unstable scheduling. We set a date for the window installation and I took that day off work (since they have to come inside) but morning of, I get a call that the sub contractor can't make it and might come the next day. All I could do is take another day off work and hope they came. 4. One of the windows installed was cracked, a part of the gutter installation was missing and smudges of glue(?) was left behind on our outdoor a/c unit. It's a big project so issues like these were understandable, however, it was a painful process to these issues resolved. Overall, the back and forth communication and the uncertainty of when work would be completed compelled me to write this review. Perhaps this type of experience only happens to a select few, and one can only hope it won't be you."
<https://www.windowworldcharlottesville.com/about/press/window-world-celebrates-1000000th-window-sold-in-2015/>