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"<div class=\"viewjob-section\"><div class=\"h3\">Job Details</div><div class=\"viewjob-jobDetails\"><span class=\"viewjob-labelWithIcon viewjob-jobType\"><i class=\"viewjob-labelWithIcon-icon fas fa-briefcase\" aria-hidden=\"true\"></i><span>Full-time</span></span><span class=\"viewjob-labelWithIcon viewjob-age\"><i class=\"viewjob-labelWithIcon-icon far fa-clock\" aria-hidden=\"true\"></i><span>6 hours ago</span></span></div></div><div class=\"viewjob-section\"><div class=\"viewjob-jobDescription\"><div class=\"h3\">Full Job Description</div><div class=\"p\"><b>Job Description:</b><br>\nEssential Job Functions\n<br><br>\nAnswers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.\n<br>Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.\n<br>Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.\n<br>Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.\n<br>Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.\n<br><br>\nBasic Qualifications\n<br><br>\nHigh school diploma or G.E.D.\n<br>One or more years of technical training in computer support preferred\n<br>Two or more years of technical or customer support experience\n<br>Experience working with company products and operating systems\n<br>Experience with solving computer related problems\n<br>Experience working with company escalation policy\n<br><br>\nOther Qualifications\n<br><br>\nInterpersonal skills to interact with customers and team members\n<br>Good communication skills\n<br>Organization skills to balance and prioritize work\n<br>Analytical and problem solving skills\n<br>Ability to work in a team environment\n<br><br>\nWork Environment\n<br><br>\nOffice environment\n<br>May require shift work</div><div></div></div></div>"
<https://intellijobs.ai/job/DXC%20Technology-Senior%20Assistant%20Help%20Desk%20Technician%20(51000791)-7qzB0mqBvQdhccMvlA95>