_:nc00228c205ec4d61826db9ea7e0e1956xb3
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"Hello@Simon ChanWelcome again!Also, please tell us:Parent device name &amp; operating systemname,version&amp;build ?Child device name &amp; operating systemname,version&amp;build ?KSKversionon each device?May we have an image of the‘no data available’message please?On your child’s device, all KSK permissionsbeen correctly applied?Are the devices actually synced with the MyKaspersky account?How is Battery optimization configured?Please post back?Thank youFlood"
<https://community.kaspersky.com/kaspersky-safe-kids-16/problems-of-beginner-using-the-trial-version-11715>