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"There&apos;s certainly been no shortage of sad stories involving Xboxes, but when it comes to attempts to get the console repaired, this latest tale from a gamer known only as Nathaniel might have to take the cake. As you can see above, his console (one of the first to hit the market) boasted a good deal of personalization, including signatures from folks at Bungie and the Xbox 360 team, and a spiffy illustration by Rooster Teeth Comics artist Luke McKay. As with many other Xbox users, however, Nathaniel&apos;s console eventually packed it in, and he was forced to send it to Microsoft for repairs. Needless to say, that&apos;s when things took a turn for the worse. Despite calling ahead of time and getting assurances that his prized console would be sent back intact, and including a letter reiterating how much the console meant to him, Microsoft apparently took it upon themselves to clean it as best they could before returning it, leaving only a few faint smudges of permanent marker to ensure that it was, in fact, the same Xbox. There&apos;s no word as to what Nathaniel plans to do next (other than weep), but given that Microsoft gave the royal treatment to someone that did nothing more than get a Zune tattoo, you&apos;d think they could at least give the guy a few free points or something."
<https://www.engadget.com/2008-02-29-gamers-tale-takes-xbox-repair-woes-to-new-levels-of-sadness.html>