_:nba4b40e66aa24ab1a76f1b30f3d00e0cxb31
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"DirecTV Now is a division of ATT, and all the different ATT divisions/services use a common login and account system, so I don’t really see that as 'crooked'.  However, the different divisions are still different divisions, so when you say you were on the phone with 'ATT' reps, that probably means wireless, so it isn’t entirely surprising that they had problems helping you with a DirecTV Now issue. However, if you actually could log into your ATT account (either using the MyAT&T app or the att.com site), you could get to the DirecTV Now account management pages and cancel from there (same as if you logged into directvnow.com).  If you did manage to get your account locked (which I thought was a transient condition, but perhaps not), then you will have to contact customer service, using the method suggested. "
<https://forums.att.com/conversations/your-att-tv-now-account/cancel-directv-now-subscription/5defbfcfbad5f2f606a93741>