<http://schema.org/description>
"Customer migrations are a fact of life in this industry. The evolving landscape of connected devices in our lives coupled with competition, regulation, and evolution of technology and standards virtually guarantees customer migrations will occur periodically.  Well executed transitions will be seen as non-events.  However, poorly-executed transitions can trigger legal action from customers, become a PR nightmare, erode business value or cause a mass customer exodus from a service provider.by Greg Chiasson, Harish Nalinakshan, Joe Mancini, and Brian Stahlhammer"^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.pwc.com/gx/en/industries/communications/publications/communications-review/managing-customers.html>