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"Only 7 percent of what we say is conveyed through words -- tone and visual cues make up the other 93 percent.  This is why emails are so often misunderstood. Ed Muzio of Group Harmonics suggests using email only when you should: to convey facts and data, and when no emotion or sensitive issues are involved.  Follow Ed on &lt;a href=\"http://www.facebook.com/edmuzio\"&gt;Facebook&lt;/a&gt; and &lt;a href=\"http://www.twitter.com/edmuzio\"&gt;Twitter&lt;/a&gt;."^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.cbsnews.com/videos/why-email-starts-fights/?lumiereId=10241106&videoId=669e0e21-8bdf-11e2-9400-029118418759&cbsId=10241106&site=cbsnews>