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" I&amp;#039;ve stayed in less-than-perfect hotel rooms, but the ones my son and I were given last February at the Ramada Plaza Marco Polo Beach Resort, in Miami, were disgraceful. Both rooms were dirty and smelly, the sinks were clogged, and neither of us could regulate the air conditioning. I asked the manager to fix the problems, but nothing was done. The hotel was packed so switching rooms wasn&amp;#039;t an option, and because I was attending a conference and needed to stay on the premises, we were stuck for five very long nights. When I returned home, I wrote to Ramada&amp;#039;s corporate office, but all I received was a short apology \u2014 not even a voucher for a free stay! Can you help me get some reimbursement? \u2014 Diane Stoler, Georgetown, Massachusets GH was appalled at your description of the rooms and at the way you were treated. When we told Ramada&amp;#039;s corporate public relations representative, she offered to reimburse you for one-night&amp;#039;s stay ($158). That&amp;#039;s the standard for disgruntled guests, but when we protested that you deserved a lot more, she contacted the CEO. He agreed to a 50 percent refund. Ramada is now mailing you a check for $700. What can you do? Complaining to the general manager, as Stoler did, is smart. But if that doesn&amp;#039;t prompt a visit from housekeeping or get you a new room, call the corporate office&amp;#039;s guest services (contact information is usually printed on the literature in your room). Be ready with the hotel&amp;#039;s exact address, you reservation dates, and the manager&amp;#039;s name. It&amp;#039;s key that you complain to higher-ups while you&amp;#039;re still in the room \u2014 that way, the manager will be pressured to resolvet he problem quickly, and your entire stay won&amp;#039;t be ruined. Do you have a consumer gripe and need us to come to your rescue? E-mail the details to GHtotheRescue@hearst.com. Please include your daytime phone number. "^^<http://www.w3.org/2001/XMLSchema#string>
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