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"Big banks are realizing they may actually have to pay attention to customers to keep them.\r\n\r\nAn unprecedented number of people dumped billion-dollar ins..."^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.huffingtonpost.com/2012/01/27/citibank-pandit-customer-service-transfer_n_1236733.html>