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"'We have entered the 21st century and we cannot carry on our daily life in the same age-old fashion with bearing brunt of indifferent service provided...'"^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.oneindia.com/2013/08/02/stolen-luggage-woman-gets-lakh-compensation-from-railway-1274123.html>