<http://schema.org/headline>
"Apple&amp;#8217;s Tech Support Is Not As Good As It Used To Be, Study&amp;nbsp;Claims"^^<http://www.w3.org/2001/XMLSchema#string>
<https://techcrunch.com/2011/08/02/apples-tech-support-is-not-as-good-as-it-used-to-be-study-claims/>