<http://schema.org/description>
"E-tailers are leading the race to develop and instigate worthwhile Customer Relationship Management (CRM) techniques, leaving their bricks and mortar equivalents far behind, according to the latest  Loyalty4profit  research from business advisory firm  KPMG  and  Templeton&amp;#39;s Oxford Institute of Retail Management"^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.just-food.com/news/kpmg-oxirm-highlight-successes-of-e-tailers-at-customer-relationship-management_id75680.aspx>