<http://schema.org/creator>
"J&amp;#201;R&amp;#212;ME POUPONNOT  "^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.relationclientmag.fr/Relation-Client-Magazine/Article/Communication-de-crise-Les-centres-d-appels-en-premiere-ligne-13383-1.htm>