<http://schema.org/description>
"I didn't receive bills for 2 months. My plan: unlisurf + duo (unli call to globe and landline within metro manila). \r\n\r\nThen arnd 3rd week of may, I finally got a bill - reviewed it and apparently my duo plan was not credited by the system. I have calls to globe and metro manila landlines amounting to more than 2K. So I called globe hotline to adjust that and then get final amt and pay the next day since ill be out of manila the next few days. \r\n\r\n1st week of june, arrived in manila, got another bill, I think arnd June 6 and due date is June 10 - very short period of time. My duo is still not credited so called again for adjustment, and got final amount. June 9 - was in the middle of a call with my pregnant sister who's home alone so need to keep her company, and line was cut off all of a sudden. I have no internet, cannot even dial 211 globe hotline. I removed the battery, still the same. So have to call globe hotline from my landline office. And agent told me I have and outstanding bills - 3 bills were generated by the system continuously and I received 2, settled 1. Per system, I haven't settled the first yet, because of balance (again, the duo plan was not credited in that bill, and this was already adjusted per review by globe agent). In fact, when I paid for my first bill at shangri-la mall globe service center, the cashier said another bloated amount already posted - so was surprised, told her I just received the first bill, can I have a copy of the 2nd, sadly they cannot since their system that time was down. Told her, ill be going out of manila the next days, system myt cut my line, and all of them in the cashier area were saying that globe won't do that because globe is going through system update.\r\n\r\nNow, since I was cut off and I need my line back, I called globe hotline - stayed with the agent for almost 6 hours. Yes, 6 hours. For me to be reconnected. I have to stay late in the office for this. Again, I can't even call 211 from my mobile phone. The 2nd bill I received is not even due yet, why cut me off? Even if 3rd bill has been generated (and I haven't even received it), the fact that the 2nd bill was not even on its due date.\r\n\r\nI asked for 2 things: 1) explain to me why it happened 2) if u can't explain to me why it happened, then help me deactivate smoothly and painlessly this account - ill pay all the bills, I will return the phone. I'm soooooooo sick of Globe service. Fair enough? \r\n\r\nSo they finally reconnected me - I will not go thru the 6 hrs if not for my pregnant sister. My BP got high that night as well. Went home so late as well. \r\n\r\nI reviewed my 2nd bill again, and saw other questionable amt, called again, this time 4 times, since line gets cut and they will not even bother to call u back. So when ur dealing with globe customer service - call them and NEVER hung up. DO NOT ACCEPT answers like - 'already forwarded to support team' when its the 2nd time u called in already to follow up. \r\n\r\nSo I got soooo angry, explained what I went through - they decided to wave almost my 2nd bill. So they really want ur BP high on ur what? 4th call, and then they will appease you with reversals. \r\n\r\nI can't wait to end my contract to be honest. Been to different bad days with ur customer service - but this was the worst by far. I REALLY CANNOT WAIT TO END THIS CONTRACT."^^<http://www.w3.org/2001/XMLSchema#string>
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