<http://schema.org/description>
"Setting up ticket deflection is only half the battle when it comes to understanding your inbound support requests.\u00A0The other half is understanding how effective your ticket deflection actually is."^^<http://www.w3.org/2001/XMLSchema#string>
<https://success.mindtouch.com/Documentation/MindTouchResponsive/Analytics/Best_practices/Best_Practice%3A_Measure_Ticket_Deflection>